#MinecraftHelp > 2020-01-06
#1 [00:20] * FlamePhoenixx [webchat@c-71-202-129-73.hsd1.ca.comcast.net] has joined #minecrafthelp
#2 [00:21] <FlamePhoenixx> hello
#3 [00:21] <FlamePhoenixx> both my mc and my email got hacked
#4 [00:21] <FlamePhoenixx> where do i go for help
#5 [00:31] <FlamePhoenixx> oh shoot im dumb
#6 [01:21] * mrgood4 [webchat@192.70.255.105] has joined #minecrafthelp
#7 [01:25] <mrgood4> Hello, I need help logging back into my account. I had an old email attached to it but I had forgotten the password. I tried to remember the security questions for it but cant find or remember the answers. The email that I have listed does not exist anymore and I can't pull my password up through there either. I need help recovering my account some
#8 [01:25] <mrgood4> how, is there any way that I could do that?
#9 [01:32] <GreyVulpine> https://help.minecraft.net/hc/en-us/articles/360037926992-Forgot-password-and-don-t-have-access-to-the-original-account-email-
#10 [02:11] <mrgood4> I also do not have the transaction ID. I bought the game a while back.
#11 [02:44] * ines [webchat@h-36-44.A357.priv.bahnhof.se] has joined #minecrafthelp
#12 [02:45] <ines> Hi. Login shows buy. How can I login?
#13 [02:47] <ines> We purchased, installed and successfull played Minecraft Java Edition. We played again yesterday. Today "login" button leads to "buy". How to login?
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#18 [04:05] * needinghelp [webchat@218.140.252.27.dyn.cust.vf.net.nz] has joined #minecrafthelp
#19 [04:05] <needinghelp> hi
#20 [04:06] <needinghelp> i cannot login to my mojang account - none of my emails or passwords are working and im not getting any of the password reset emails
#21 [04:06] <needinghelp> and it says that the account already exists when i try create a new one
#22 [04:08] <needinghelp> bump
#23 [04:09] <needinghelp> bump
#24 [04:39] * Mike1 [webchat@114.72.116.49] has joined #minecrafthelp
#25 [04:40] <Mike1> hi there i bought a digital game code for my friend but when they put the code in it says it is already redeemed
#26 [06:08] * Scott1994 [webchat@2.154.139.209.dyn.user.ono.com] has joined #minecrafthelp
#27 [06:09] <Scott1994> Hi! I can't log in to my launcher , please can you help me?
#28 [06:11] * Scott1994 [webchat@2.154.139.209.dyn.user.ono.com] has quit. (Client Quit)
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#30 [07:26] * Linkdeles [webchat@181.53.12.187] has joined #minecrafthelp
#31 [07:26] <Linkdeles> Hello. My minecraft won't start
#32 [07:26] <Linkdeles> I don't know why
#33 [07:27] <Linkdeles> All drivers and also java are updated
#34 [07:28] <Linkdeles> And I also don't just wanna try any page on the internet into this problem..
#35 [07:29] <Linkdeles> I guess I'll check this chat later...
#36 [07:44] * kratos [webchat@64.251.50.78] has joined #minecrafthelp
#37 [07:45] <kratos> So I want to change the email to my minecraft account but I can't because I don't remember my password.If i want to reset my password I need to get a email, but the problem is that the email being used is a old email and I can't access it because it has my old phone number as a recovery.
#38 [07:53] <kratos> Help?
#39 [07:57] <kratos> help
#40 [07:57] <kratos> help
#41 [07:57] <kratos> help
#42 [07:57] <kratos> help
#43 [07:57] <kratos> help
#44 [07:57] <kratos> help
#45 [07:57] <kratos> help
#46 [07:57] <kratos> help
#47 [07:57] <kratos> help
#48 [07:57] <kratos> please
#49 [07:58] <kratos> So I want to change the email to my minecraft account but I can't because I don't remember my password.If i want to reset my password I need to get a email, but the problem is that the email being used is a old email and I can't access it because it has my old phone number as a recovery.
#50 [07:58] <kratos> So I want to change the email to my minecraft account but I can't because I don't remember my password.If i want to reset my password I need to get a email, but the problem is that the email being used is a old email and I can't access it because it has my old phone number as a recovery.
#51 [07:58] * urielsalis kicked kratos from #minecrafthelp (Reason: ratos :stop spamming)
#52 [08:47] <Greymagic27> Linkdeles, Hey. What do you mean by it won't start?
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#55 [10:08] * NeuralPrism2 [webchat@65.35.140.85] has joined #minecrafthelp
#56 [10:12] <NeuralPrism2> Hello, I have lost my current account email access and want to access the original email associated with the account to reset my security questions. I changed it from my original email due to limited access, but now my current email account associated with the Mojang account has locked me out due to it being hacked. I can't even find my transaction
#57 [10:12] <NeuralPrism2> ID due to my original email being hacked as well even though I regained access. I know this is a lot to take in, so please take some time to speculate, but can you help me?
#58 [10:13] <Greymagic27> NeuralPrism2, Hi. If you can't find your transaction ID you'll need to email mojang without it. Have you tried looking here? https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#59 [10:13] * NeuralPrism27 [webchat@65.35.140.85] has joined #minecrafthelp
#60 [10:14] <NeuralPrism2> I have looked at that path on the website, and I have tried emailing Mojang, but neither they nor I can do anything, them for security reasons, me for, well, obvious reasons.
#61 [10:15] <Greymagic27> NeuralPrism2, When did you email mojang? They're the only ones who can help you
#62 [10:15] * NeuralPrism27 [webchat@65.35.140.85] has quit. (Client Quit)
#63 [10:17] <NeuralPrism2> A year or so ago. #minecrafthelp
#64 [10:17] <Greymagic27> NeuralPrism2, Give them another email via this link: https://help.minecraft.net/hc/en-us/requests/new
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#67 [10:24] * Zweimas [webchat@ti0043a400-1396.bb.online.no] has joined #minecrafthelp
#68 [10:24] <Zweimas> o/
#69 [10:26] <Zweimas> Hi guys! Just wondering, is the inability to recieve reset e-mails or any other communication from Mojang an ongoing issue? Tried recovery a year or so ago, and again a few days back, to no avail.
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#72 [11:02] * dutchtimber [webchat@ip-213-127-112-122.ip.prioritytelecom.net] has joined #minecrafthelp
#73 [11:03] <dutchtimber> #minecrafthelp i cant log into my account
#74 [11:08] * ry [webchat@ip174-67-16-163.ok.ok.cox.net] has joined #minecrafthelp
#75 [11:08] <ry> hello
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#78 [11:34] * Undesired [webchat@107.15.115.250] has joined #minecrafthelp
#79 [11:34] <Undesired> How do I fix the connection reset by peer message?
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#81 [11:35] * ivan` [~ivan@static.38.6.217.95.clients.your-server.de] has quit. (Quit: Leaving)
#82 [11:35] <Undesired> I've tried re-installing, and a lot of there things it just doesn't allow me to join a certain server
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#85 [11:36] <Undesired> I'm playing on a Mac too
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#87 [11:38] <mrgood4> Hey, so I am trying to log back into my old Minecraft account but I am having trouble doing so. I can't remember the password and security questions on the account. The email on the account is so old that I do not have access to it anymore and it looks like it somehow does not exist anymore. I tried to look for a transaction number but I do not hav
#88 [11:38] <mrgood4> e one either, it has been a few years since I had bought the game. How should I go about recovering my account?
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#91 [11:51] <wes> we just downloaded minecraft java to windows 10, and are getting an error message: "GLFW error 65542: WGL: The driver does not appear to support OpenGL." The graphic drivers are up to date, and I am very computer illiterate. Please help.
#92 [11:52] <wes> I tried 'downgrading' the java back to a version 7, but that didnt work, it gave us the same error message.
#93 [11:59] * CsQ [webchat@123.108.165.102] has joined #minecrafthelp
#94 [12:00] <CsQ> Hello, I'm currently stuck in a "Loading Terrain" loop in my own server
#95 [12:01] <CsQ> When I last played the game, I was in the end dimension. I saved the game and stopped the server while I was in the end dimension
#96 [12:02] <CsQ> I entered the exit end portal, and pressed ESC to skip the credits
#97 [12:02] <CsQ> I was supposed to be back on the overworld, but this is where the "Loading Terrain" loop happens
#98 [12:04] <CsQ> The game attempts to load terrain for a good 45-ish seconds until the game thinks I am lagging too badly and kicks me out from the server, saying "Timed Out"
#99 [12:06] <CsQ> Oh, both server and client version is 1.14.4, and no mods/plugins are used
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#102 [12:10] <ludo> Hi! I have low framerate on minecraft like around 40 to 70 fps (I consider it low because below 60fps is low). Normally my GPU can run any new games like Apex legends or Grand Theft Auto higher than 100fps on ultra settings. But for minecraft, it doesn't want to go higher than 120fps.
#103 [12:12] <Linkdeles> +Greymagic27 it doesnt start- I double click the icon on my desktop and it doesn't start
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#105 [12:28] <Linkdeles> I'll be back
#106 [12:40] * scuba_steve [webchat@65.132.59.234] has joined #minecrafthelp
#107 [12:42] <scuba_steve> Hello. I need help logging into my minecraft account. I got an email about 6 months ago saying that I migrated my account (which I didn't see until recently). I have sent in a request to minecraft help email about 2 weeks ago and haven't heard back.
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#114 [13:29] * mikki [webchat@46.69.25.247] has joined #minecrafthelp
#115 [13:29] <mikki> hello
#116 [13:30] <CCR> I have a Microsoft surface, downloaded minecraft java edition but can't play (join) my son's game (his is in an iPad pro)
#117 [13:30] <mikki> my minecraft will load then will load about 90% then crash, i tried everything from waiting hours to restarting the game to even deleting and re installing it
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#119 [13:34] * mrgood4 [webchat@173-31-72-83.client.mchsi.com] has joined #minecrafthelp
#120 [13:36] <mrgood4> Hey I need help logging into my account. The email on the account is my old email and I do not have access to it anymore because it does not exist. I forgot my password apparently and I can't remember my security questions because it has been about seven years since I bought the game. I also do not have the transaction ID either. How can I recover
#121 [13:36] <mrgood4> my account so I can play again?
#122 [13:36] * mikki [webchat@46.69.25.247] has joined #minecrafthelp
#123 [13:37] <mikki> my minecraft wont fully load and will crash after loading about 90%
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#126 [14:32] * _Warmak_ [webchat@149.36.252.214] has joined #minecrafthelp
#127 [14:37] <_Warmak_> Good evening! Need your help. On December 31 I wanted to buy the game, the money was debited from the account twice, but I did not receive any game code.
#128 [14:43] * _Warmak_ [webchat@149.36.252.214] has joined #minecrafthelp
#129 [14:44] <_Warmak_> Good evening! Need your help. On December 31 I wanted to buy the game, the money was debited from the account twice, but I did not receive any game code.
#130 [14:51] * lololo [webchat@host86-133-140-199.range86-133.btcentralplus.com] has joined #minecrafthelp
#131 [14:54] <lololo> Hi I have just downloaded the latest version of the Minecraft Java Edition. There appears to be an issue with the drivers though when loading. Something about OpenUI I believe? And I think the 'mcdriver' was mentioned in the error message. Apologies for lack of detail I am messaging on behalf of my son. I just wanted to see if this was a common err
#132 [14:54] <lololo> or and one that could be resolved by updating drivers and if so which ones specifically?
#133 [15:00] * Flaco_ [webchat@c-98-195-193-79.hsd1.tx.comcast.net] has joined #minecrafthelp
#134 [15:02] <Flaco_> I have a PlayStation 4 pro and have linked my Microsoft account with Minecraft game on my console. I went to the website given to me and put in the access code I was given. I was then presented with a given
#135 [15:04] <Flaco_> with a completed message. When I click the sign in with Microsoft account tab it tells me failed to login in. The message reads we tried to sign in to your Microsoft account, but something went wrong.
#136 [15:42] * john [webchat@c-98-199-122-244.hsd1.tx.comcast.net] has joined #minecrafthelp
#137 [15:42] <john> anyone care to help me try to figure out why my minecraft game wont launch? just says game crashed
#138 [15:42] * john is now known as Guest81518
#139 [15:42] <Guest81518> anyone care to help me try to figure out why my minecraft game wont launch? just says game crashed
#140 [15:50] * Ryan [webchat@pool-108-57-50-248.sctnpa.east.verizon.net] has joined #minecrafthelp
#141 [15:51] * Ryan is now known as Guest13246
#142 [15:52] <Guest13246> Hi. I have Minecraft on a Dell computer. I got a MACBookPro and when I tried to download Minecraft here I get "Unable to start Minecraft, if you are running from a dmg.please drag to Applications and try again. I have tried this with no success. Any help would be appreciated.
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#145 [16:00] <justin> Hello
#146 [16:00] <justin> I dont have any acces to my old E-Mail, what should I do
#147 [16:19] * oz [webchat@107-216-15-125.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#148 [16:19] <oz> Im on the PS4 Minecraft
#149 [16:20] <oz> my friends on pc java edition cannot join my game
#150 [16:20] <oz> they cannot join my game or accept my friend request or see my invites
#151 [16:24] * aaron [webchat@cpe-24-27-38-9.austin.res.rr.com] has joined #minecrafthelp
#152 [16:25] <aaron> im trying to buy Minecraft java but it says there is an error.
#153 [16:26] <aaron> hello?
#154 [16:26] * ludo [webchat@bras-base-qubcpq0641w-grc-01-76-71-251-25.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#155 [16:27] <aaron> what is this help!
#156 [16:28] * YoSon [webchat@dhcp-pa-173-233-21-30.consolidated.net] has joined #minecrafthelp
#157 [16:28] <YoSon> Hello
#158 [16:28] <aaron> hi
#159 [16:29] <YoSon> My Mincraft stops working every time i open it
#160 [16:30] <YoSon> The launcher
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#162 [16:44] * ryan [webchat@71-11-249-102.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#163 [16:44] * ryan is now known as Guest7106
#164 [16:46] <Guest7106> When I try to log into a server, it says that the authentication servers are under maintenance, when they're not.
#165 [16:51] * Guest7106 [webchat@71-11-249-102.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#166 [17:00] <TheSilentLink> how do I turn off snooper on minecraft 1.15.1
#167 [17:05] * Drex [webchat@241-227.dynamic.dedicado.com.uy] has joined #minecrafthelp
#168 [17:06] <Drex> Hi
#169 [17:07] <Drex> How long does it take Mojang to reply to an email?
#170 [17:08] <GreyVulpine> Depends on how much their backlog is
#171 [17:10] <Drex> But approximately? Because 4 days ago I sent an email and received no response
#172 [17:11] <GreyVulpine> Anywhere from a few days to a few months
#173 [17:11] <Drex> Ok, thanks. One more question, how many digits does a gift code have?
#174 [17:12] <GreyVulpine> 10
#175 [17:12] <GreyVulpine> or rather, 12
#176 [17:14] <Drex> I have such a code: 24G3-AD1A-6946-DA23-7457 (It's just an example, it's not real)
#177 [17:14] <Drex> It serves? Because Mojang has asked me for this code but I don't know if it is useful
#178 [17:15] <GreyVulpine> Yeah, there's also 25 digit codes out there: https://help.mojang.com/customer/en/portal/articles/816435-redeeming-a-prepaid-card-or-gift-code
#179 [17:17] <Drex> Ok, I saw the article. So that sample code that I just passed is valid?
#180 [17:19] <GreyVulpine> the article states there's 12 and 25 character codes. The one you posted as a sample has 20
#181 [17:20] <Drex> And a transaction ID, how many digits does it contain?
#182 [17:21] <GreyVulpine> Depends on what you used. https://help.mojang.com/customer/en/portal/articles/361380-what-is-a-transaction-id-?b_id=5408
#183 [17:24] <Drex> Thanks :)
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#186 [17:38] <Antuan_bl> hello, when playing in a survival / creative world when I press the f3 and I don't see the x and z I only see the part of the strings above and the relative chunk which can be solution
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#188 [17:48] * Leo [webchat@cpe-104-175-206-228.socal.res.rr.com] has joined #minecrafthelp
#189 [17:48] <Leo> I need help with my minceraft
#190 [17:48] * Leo is now known as Guest77377
#191 [17:48] <Guest77377> minecraft*
#192 [17:50] <Guest77377> hello?
#193 [18:08] <Antuan_bl> hello, when playing in a survival / creative world when I press the f3 and I don't see the x and z I only see the part of the strings above and the relative chunk which can be solution
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#196 [18:17] * _f [webchat@187.44.85.225] has joined #minecrafthelp
#197 [18:18] <_f> i cant login im portuguese and i made many accounts and like it doesnt login when i try to login and click the button it doesnt happen nothing
#198 [18:23] <_f> ;(
#199 [18:36] * GoodLuckCamille_ [webchat@fixed-187-189-156-141.totalplay.net] has joined #minecrafthelp
#200 [18:39] <GoodLuckCamille_> I bought the minecraft java edition, I put all my data, when I finished and pressed "buy" an error message appeared, and my card was charged, but I did not acquire the video game
#201 [18:40] * Davyde [webchat@pa49-180-142-233.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#202 [18:40] <Davyde> i can t start up minecraft
#203 [18:40] <Antuan_bl> hello, when playing in a survival / creative world when I press the f3 and I don't see the x and z I only see the part of the strings above and the relative chunk which can be solution
#204 [18:40] <Antuan_bl> pls speed
#205 [18:40] <Davyde> ehy ?
#206 [18:47] * GoodLuckCamille_ [webchat@fixed-187-189-156-141.totalplay.net] has joined #minecrafthelp
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#208 [18:48] <GoodLuckCamille_> I bought the minecraft java edition, I put all my data, when I finished and pressed "buy" an error message appeared, and my card was charged, but I did not acquire the video game
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#214 [19:04] <politick> hello I have a problem, when logging in I getting this message
#215 [19:04] <jgarff> Is there a problem with getting e-mails for password resets?
#216 [19:06] <politick> https://paste.gg/p/anonymous/eb029404c4484e77997520890752c75a
#217 [19:06] <politick> no it's basicaly
#218 [19:07] <politick> Unable to download a file.
#219 [19:07] <politick> Name: patchy-1.1.jar
#220 [19:07] <politick> Adress: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#221 [19:07] <politick> Failed to connect to libraries.minecraft.net port 443: Timed out
#222 [19:09] <politick> this error only appears on the notebook, desctop computer updating just fine
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#227 [19:46] <callthe_dmv> Hello there! I bought a MC digital code off of Amazon and I have made a Mojang account and installed the launcher and all that good stuff but when I opened the launcher and inputted the correct login info, I got a message that says "Invalid email or password". I tried this multiple times then eventually uninstalled and reinstalled the launcher, res
#228 [19:46] <callthe_dmv> et my computer, reset my password multiple times and it still says "Invalid email or password".
#229 [19:46] <callthe_dmv> I even waited an hour until attempting to log in again.
#230 [19:50] <GreyVulpine> Does it work when you attempt to log onto the website with a different device?
#231 [19:55] <callthe_dmv> I can log onto mojang just fine
#232 [19:55] <callthe_dmv> With the minecraft.net website however I cant even press the Log In button
#233 [19:55] <callthe_dmv> It does nothing
#234 [19:55] <GreyVulpine> Indeed.
#235 [19:55] <GreyVulpine> Pirated minecraft before?
#236 [19:56] <callthe_dmv> I have not
#237 [19:56] <GreyVulpine> ??> callthe_dmv tools/hjt
#238 [19:56] <Mightyena> callthe_dmv: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#239 [19:56] <Mightyena> callthe_dmv: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#240 [19:59] <callthe_dmv> https://paste.ubuntu.com/p/8HWjxzqNGm/
#241 [19:59] <callthe_dmv> A bit uneasy about it but..there ya go??
#242 [20:00] <GreyVulpine> On that, see line 41 and 42?
#243 [20:00] <callthe_dmv> Yes
#244 [20:00] <callthe_dmv> The Hosts: thing
#245 [20:01] <GreyVulpine> What that tells me, is that somebody with access to that machine, has previously tried to install either a pirated version of minecraft, or an alt dispenser program on it.
#246 [20:01] <callthe_dmv> I see.
#247 [20:01] <callthe_dmv> This is a second-hand laptop...
#248 [20:01] <callthe_dmv> Interesting.
#249 [20:01] <GreyVulpine> What that does, is try to circumvent mojang's authentication server, instead having all authentication route to a third-party server.
#250 [20:01] <GreyVulpine> Which is why you currently can't log in
#251 [20:01] <callthe_dmv> I see.
#252 [20:01] <GreyVulpine> Now, to fix it.
#253 [20:02] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#254 [20:02] <callthe_dmv> Okay.
#255 [20:02] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#256 [20:03] <callthe_dmv> Done.
#257 [20:03] <GreyVulpine> Look towards the bottom of the file. You'll see at least two lines that have "mojang" in them. Delete both those lines. Save the file. Change your password on the website. Then attempt to log into the official launcher.
#258 [20:03] <callthe_dmv> Okay deleted.
#259 [20:03] <GreyVulpine> Can't stress this enough, make sure you change your password, as you've been sending your authentication to some unknown server
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#261 [20:04] <Sentinela7> my game crashed
#262 [20:04] <callthe_dmv> Okay GreyVulpine I created a new password.
#263 [20:04] <GreyVulpine> callthe_dmv - Now try to log in
#264 [20:04] <GreyVulpine> \
#265 [20:05] <Sentinela7> helo
#266 [20:05] <callthe_dmv> IT worked!
#267 [20:05] <callthe_dmv> Thank you so much GreyVulpine
#268 [20:05] <callthe_dmv> You are godsend
#269 [20:05] <Sentinela7> #minecrafthelp hello
#270 [20:05] <callthe_dmv> Cheers
#271 [20:06] <GreyVulpine> Can you give me any more information than, "It crashed"?
#272 [20:06] <Sentinela7> i was trying to start a game and it wont... it shows a crash message
#273 [20:06] <GreyVulpine> And what does that crash message say?
#274 [20:07] <Sentinela7> oh, i close it
#275 [20:07] <Sentinela7> but it says to view the crash .txt file in the folder \crash-reports
#276 [20:08] <Sentinela7> i was trying to play some old version
#277 [20:08] <Sentinela7> an old version*
#278 [20:08] <Sentinela7> an old version*
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#285 [21:08] <Antuan_bl> hello, when playing in a survival / creative world when I press the f3 and I don't see the x and z I only see the part of the strings above and the relative chunk which can be solution
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#288 [21:36] <ricki18> hola queria saver que eso del GLFW error 65542 no me deja entrar al juego
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#293 [22:19] <embem> Hi! I have been trying very hard to download a map onto Minecraft. I have got it all set up, but the map won't come up in the single player games. I have checked, and I am using the right folder (the World Castle folder inside of the biggest folder), but still nothing is working. I've tried to use different folders but none of them are working.
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#298 [22:53] <nosnarb> whos got the super secret minecraft support number
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#301 [22:54] <Jack_bossgt> hey
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#304 [22:57] <tokyojow> Hello
#305 [22:57] <tokyojow> It keeps saying that I have the invalid password
#306 [22:57] <tokyojow> but it is a new account i just created and it is correct
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#309 [23:57] <MalfromFirefly> Is there an setting somewhere on the PS4 port to keep the toolbar visible, AND remove the hotkey labels?