#1 [01:34] * Jasmine5 [webchat@host86-134-22-143.range86-134.btcentralplus.com] has joined #minecrafthelp
#2 [01:36] <Jasmine5> I am in a weird situation where I can't log in to my Mojang account on the website on my laptop but, on my phone when I go on the website it works! I have tried using it on my Minecraft still didn't work said try be online next time.
#3 [01:38] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 198 seconds)
#4 [01:39] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#5 [02:41] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#6 [02:57] * Supernikita1212 [webchat@134.249.152.115] has joined #minecrafthelp
#7 [02:57] <Supernikita1212> I bought minecoins yesterday. Minecraft removed today, installed it again. all minecoins and previously purchased cards and skins disappeared. xbox account - moskalenko.sanya@gmail.com login - supernikita1212
#8 [03:08] * Supernikita1212 [webchat@134.249.152.115] has joined #minecrafthelp
#9 [03:10] * Supernikita1212 [webchat@134.249.152.115] has quit. (Client Quit)
#10 [03:11] * Supernikita1212 [webchat@134.249.152.115] has joined #minecrafthelp
#11 [03:17] * Supernikita1212 [webchat@134.249.152.115] has quit. (Quit: webchat.esper.net)
#12 [03:30] * sds [webchat@softbank126241036065.bbtec.net] has joined #minecrafthelp
#13 [03:31] * sds [webchat@softbank126241036065.bbtec.net] has quit. (Client Quit)
#14 [03:47] * QQQ487 [webchat@128-214.dorm.ncu.edu.tw] has joined #minecrafthelp
#15 [03:47] <QQQ487> CANNOT log in
#16 [03:51] * QQQ487 [webchat@128-214.dorm.ncu.edu.tw] has quit. (Client Quit)
#17 [04:03] * DaYroXy [webchat@bzq-109-64-46-100.red.bezeqint.net] has joined #minecrafthelp
#18 [04:04] <DaYroXy> So i have minecraft a long time ago i bought it a few years ago had no problem with it but now everytime i want to download the game it says Buy game why is that?
#19 [04:20] * Rqt [webchat@62-145-202-243.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#20 [04:21] <Rqt> I cannot login anywhere
#21 [04:22] <Rqt> Can you help me?
#22 [04:23] <Rqt> anyone?
#23 [04:23] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 189 seconds)
#24 [04:36] * Anna [anna@borealis.voxelstorm.com] has quit. (Ping timeout: 204 seconds)
#25 [04:39] * Rqt [webchat@ip-213-127-59-13.ip.prioritytelecom.net] has joined #minecrafthelp
#26 [04:39] * Rqt [webchat@ip-213-127-59-13.ip.prioritytelecom.net] has quit. (Client Quit)
#27 [04:46] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#28 [05:13] * lyu [webchat@92.101.126.147] has joined #minecrafthelp
#29 [05:54] * fusejinx [webchat@cpc147952-wolv20-2-0-cust404.16-1.cable.virginm.net] has joined #minecrafthelp
#30 [05:54] <fusejinx> i cant seem to find my account anywhere
#31 [05:56] * fusejinx [webchat@cpc147952-wolv20-2-0-cust404.16-1.cable.virginm.net] has quit. (Client Quit)
#32 [06:37] * yo [webchat@94.3.193.125] has joined #minecrafthelp
#33 [06:37] <yo> Is there a compatibility issue with Java version and Catalina OS? I am unable to open the game, have redownloaded twice and rebooted laptop but no success
#34 [07:25] * SashaSot [webchat@92-100-132-20.dynamic.avangarddsl.ru] has joined #minecrafthelp
#35 [07:28] <SashaSot> Hello dear Support Team!
#36 [07:29] <SashaSot> I am mother of 9 years old begginer from Russia
#37 [07:29] <SashaSot> I bought Minecraft, but I cannot launch the game
#38 [07:29] <SashaSot> Please help!
#39 [07:30] <SashaSot> It cannot launch the game
#40 [07:33] <SashaSot> Mistake report: Failed to connect to libraries.minecraft.net port
#41 [08:19] * SatanSinPeluca [webchat@90.168.16.122] has joined #minecrafthelp
#42 [08:20] <SatanSinPeluca> Hi, my name is Satan, can i talk with any person?
#43 [08:21] <Greymagic27> SatanSinPeluca, Hi. How can I help?
#44 [08:21] <SatanSinPeluca> Ohh thx
#45 [08:21] <SatanSinPeluca> i comment
#46 [08:21] <SatanSinPeluca> I told you, yesterday I bought Minecraft, a total of 3 times (because I was constantly making mistakes when I made the payment)
#47 [08:21] <Greymagic27> SatanSinPeluca, Have you emailed mojang about this?
#48 [08:22] <SatanSinPeluca> no
#49 [08:22] <SatanSinPeluca> these is other mistake
#50 [08:22] <SatanSinPeluca> i haven't any email of mojang
#51 [08:22] <SatanSinPeluca> but if they charged me 3 times the game
#52 [08:23] <Greymagic27> ??> SatanSinPeluca account/send-email
#53 [08:23] <Mightyena> SatanSinPeluca: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#54 [08:25] <SatanSinPeluca> OHHHH
#55 [08:25] <SatanSinPeluca> THX SO MUCH GUYS
#56 [08:25] <Greymagic27> SatanSinPeluca, No problem.
#57 [08:31] * Anton [webchat@93.185.19.210] has joined #minecrafthelp
#58 [08:44] <Anton> I 've got the error (The file could not be downloaded. Fail: patchy-1.1.jar. Failed to connect to libraries.minecraft.net port 443: Timed out) when I try to make the first launch of ver. 1.15.1. How to correct it?
#59 [08:49] <Greymagic27> Anton, Hey. Let's start by checking for incompatible software
#60 [08:49] <Greymagic27> ??> Anton tools/hjt
#61 [08:49] <Mightyena> Anton: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#62 [08:49] <Mightyena> Anton: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#63 [08:56] <Greymagic27> Anton, Please use this channel for help, not DMs.
#64 [08:59] <Anton> Ok. McAffe is switched off. There isn't other incompitable software on the computer.
#65 [08:59] <Greymagic27> Anton, How can you be sure?
#66 [09:03] <Anton> The computer is new and we didn't launch any software from the list: https://minecraftirc.net/support-articles/known-incompatible-software/
#67 [09:04] <Greymagic27> Anton, That list doesn't contain every bit of incompatible software. If it did, it would be huge
#68 [09:04] <Greymagic27> Can you run hijackthis so I can confirm that nothing on your PC is causing the issue?
#69 [09:28] * Fred [webchat@151.53.7.161] has joined #minecrafthelp
#70 [09:29] <Fred> hi, i'm not able to log in with my account
#71 [09:29] <Fred> i bought the game in 2012
#72 [09:30] <Fred> and in 2018 my account was migrated into a mojang account
#73 [09:38] <Anton> I,ve checked the PC by hijackthis and put the result on: https://paste.ubuntu.com/p/n5TZtjXQMc/
#74 [09:39] <Fred> ??
#75 [09:46] * Cozmicraft [webchat@c-71-238-52-123.hsd1.or.comcast.net] has joined #minecrafthelp
#76 [09:48] <Cozmicraft> Hello, I'm currently encountering issues with RAM usage for minecraft. This has never been a problem before yet, when I logged on today and started to play it was using an obscene amount (6 GB) or so with normal minecraft, or over 12 with my mods. I understand that the latter isn't supported by Mojang, but has anyone else had this issue before? The
#77 [09:48] <Cozmicraft> RAM usage is causing severe framerate drops. Also, I've been signed out of my account multiple times and my previous password has been mysteriously changed, despite the fact that no one has access to my gmail and the passwords are very different every time. Is this due to a technical issue on the part of Mojang?
#78 [10:05] * vapors [~science@143.137.207.226] has quit. (Remote host closed the connection)
#79 [10:26] * armofthelaw [webchat@c-73-64-97-112.hsd1.pa.comcast.net] has joined #minecrafthelp
#80 [10:27] <armofthelaw> When i try to buy minecraft it gives me an error message but the card says a transaction went through for $0. What do I do?
#81 [10:29] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#82 [10:36] * armofthelaw [webchat@c-73-64-97-112.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#83 [10:53] * Anton [webchat@93.185.19.210] has quit. (Quit: webchat.esper.net)
#84 [11:12] * Bluetorch77 [webchat@host86-144-138-219.range86-144.btcentralplus.com] has joined #minecrafthelp
#85 [11:12] <Bluetorch77> I need to change log in email address and then password to my account.
#86 [11:14] * mello [webchat@ip4d14fb0b.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#87 [11:19] <mello> Hello, I have the following problem: I created a world in Java edition on Windows, transferred the saves/ folder onto my MacBook, played there. Now when I transfer the saves/ folder back to my Windows machine, I can still start the world, but it is clearly bugged: You can still walk and break blocks. You can still use wooden doors, but pressure pla
#88 [11:19] <mello> tes won't open iron doors. I cannot open the UI of the crafting table. When crafting something in the 2x2 area, like shears, the items just stay in the spots and no item gets crafted even when I close the inventory menu. I tried copying the folder directly and also creating a backup and moving that over, then unzipping it. Both did not work.
#89 [11:19] <mello> Hello, I have the following problem: I created a world in Java edition on Windows, transferred the saves/ folder onto my MacBook, played there. Now when I transfer the saves/ folder back to my Windows machine, I can still start the world, but it is clearly bugged: You can still walk and break blocks. You can still use wooden doors, but pressure pla
#90 [11:19] <mello> tes won't open iron doors. I cannot open the UI of the crafting table. When crafting something in the 2x2 area, like shears, the items just stay in the spots and no item gets crafted even when I close the inventory menu. I tried copying the folder directly and also creating a backup and moving that over, then unzipping it. Both did not work.
#91 [11:21] * Bluetorch77 [webchat@host86-144-138-219.range86-144.btcentralplus.com] has left #minecrafthelp
#92 [11:22] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 378 seconds)
#93 [11:31] * TwistedWar_3713 [webchat@90.168.130.232] has joined #minecrafthelp
#94 [11:32] <TwistedWar_3713> Hi
#95 [11:36] <TwistedWar_3713> Yesterday I play with one friend in my favourite world and I had to leave one moment, I put operator permiss to my friend because
#96 [11:36] <TwistedWar_3713> If anyone came in, I could kick him out. But i don't know wath happens because the world got creative. Plese help me it's my favourite world in Minecraft i can't lose it.
#97 [11:40] * mello [webchat@ip4d14fb0b.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#98 [11:49] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#99 [11:54] * Alex3 [webchat@24-107-35-252.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#100 [11:54] <Alex3> Can't login
#101 [11:58] * z [webchat@ip68-12-88-196.ok.ok.cox.net] has joined #minecrafthelp
#102 [11:59] * z is now known as Guest19631
#103 [11:59] <Alex3> Hello
#104 [12:00] * Alex3 [webchat@24-107-35-252.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#105 [12:01] <Guest19631> im having trouble, i cant see skins, everyone is steve or alex i reinstalled minecraft and updated java but now instead of 2 or 3 people on server having the correct skin while everyone else is default, everyone is now default skin
#106 [12:12] <Greymagic27> ??> Guest19631 av/adwcleaner
#107 [12:12] <Mightyena> Guest19631: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#108 [12:12] <Mightyena> Guest19631: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#109 [12:22] * Anna [anna@borealis.voxelstorm.com] has joined #minecrafthelp
#110 [12:25] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 378 seconds)
#111 [12:29] * Derman [webchat@ptr-91-87-41-244.dyn.mobistar.be] has joined #minecrafthelp
#112 [12:29] <Derman> Hello
#113 [12:29] <Derman> Anyone that can help me?
#114 [12:29] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#115 [12:30] <Derman> I need help anyone? ;/
#116 [12:31] <Greymagic27> Derman, Hi. What's the issue
#117 [12:31] * purgos [webchat@047-134-180-082.res.spectrum.com] has joined #minecrafthelp
#118 [12:33] <purgos> Minecraft is freezing my computer on the loading screen PopOS amd 2700x 32gb ram rtx 2070
#119 [12:35] * Icarus [webchat@host86-172-162-105.range86-172.btcentralplus.com] has joined #minecrafthelp
#120 [12:35] <Icarus> game crashes at the mojang logo
#121 [12:36] <Greymagic27> ?? av/adwcleaner
#122 [12:36] <Mightyena> av/adwcleaner: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#123 [12:36] <Mightyena> av/adwcleaner: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#124 [12:36] <Greymagic27> purgos, Icarus ^
#125 [12:36] <Icarus> ok using it now
#126 [12:37] <Icarus> for clarity i get the crash code 805306369
#127 [12:37] <Derman> So i lost my minecraft account my email got deleted so did my purchase proof but i do have couple videos of me playing on that account with my friend and old email
#128 [12:37] <Greymagic27> ??> Derman account/send-email
#129 [12:37] <Mightyena> Derman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#130 [12:38] * purgos [webchat@047-134-180-082.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#131 [12:38] <Derman> Thats the problem i don't have the transaction ID anymore
#132 [12:38] <Derman> but i do have video's of me playing on that account
#133 [12:38] <Greymagic27> Derman, Give as much info as possible
#134 [12:38] <Derman> How long does it take to reply?
#135 [12:39] <Derman> Around 2 weeks?
#136 [12:39] <Greymagic27> 1-2 months I'm afraid. Due to backlog and christmas holidays
#137 [12:40] * purgos [webchat@047-134-180-082.res.spectrum.com] has joined #minecrafthelp
#138 [12:41] <Derman> i sent one 2 weeks ago our support request (158627) has been received.
#139 [12:41] <Derman> We're currently working through a bit of a backlog but we'll get back to you very soon!
#140 [12:41] <Derman> so i just have to be Patient right?
#141 [12:41] <Greymagic27> Derman, Exactly right
#142 [12:41] <Derman> Okay thanks. for the help
#143 [12:41] <Greymagic27> No problem!
#144 [12:42] <Derman> Good bye, happy new year and have a wonderfulday
#145 [12:42] <Greymagic27> You as well!
#146 [12:43] * Derman [webchat@ptr-91-87-41-244.dyn.mobistar.be] has quit. (Quit: webchat.esper.net)
#147 [12:51] * purgos [webchat@047-134-180-082.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#148 [12:53] * PixelLetsPlay [webchat@b9168ef9.cgn.dg-w.de] has joined #minecrafthelp
#149 [12:55] <PixelLetsPlay> Hi there
#150 [12:55] <PixelLetsPlay> I recently changed my password and from then on I could no longer see my name in the account and even played the demo version. What shall I do?
#151 [12:59] * squirreley [webchat@50-105-73-142.alma.mi.frontiernet.net] has joined #minecrafthelp
#152 [13:00] <squirreley> When I am trying to join Hypixel, i get stuck on the joining world screen. Can someone suggest what I can do to fix this?
#153 [13:16] * PixelLetsPlay [webchat@b9168ef9.cgn.dg-w.de] has quit. (Quit: webchat.esper.net)
#154 [13:28] * Jude [webchat@176.253.143.100] has joined #minecrafthelp
#155 [13:29] <Jude> Having problems migrating my old minecraft account, not sure what the email i used for it was
#156 [13:30] <Jude> pls help
#157 [13:39] * squirreley [webchat@50-105-73-142.alma.mi.frontiernet.net] has quit. (Quit: webchat.esper.net)
#158 [13:46] * MetalDuck74 [webchat@173-8-71-149-Sacramento.hfc.comcastbusiness.net] has joined #minecrafthelp
#159 [13:46] * MetalDuck74 [webchat@173-8-71-149-Sacramento.hfc.comcastbusiness.net] has quit. (Client Quit)
#160 [13:48] * stijn [webchat@ip-213-49-62-201.dsl.scarlet.be] has joined #minecrafthelp
#161 [13:48] <stijn> my crosshair is gone how can i get it back
#162 [13:49] * MetalDuck74 [webchat@173-8-71-149-Sacramento.hfc.comcastbusiness.net] has joined #minecrafthelp
#163 [13:51] * MetalDuck74 [webchat@173-8-71-149-Sacramento.hfc.comcastbusiness.net] has quit. (Client Quit)
#164 [13:53] * MetalDuck74 [webchat@173-8-71-149-Sacramento.hfc.comcastbusiness.net] has joined #minecrafthelp
#165 [13:55] * MetalDuck74 [webchat@173-8-71-149-Sacramento.hfc.comcastbusiness.net] has quit. (Client Quit)
#166 [14:00] * stijn [webchat@ip-213-49-62-201.dsl.scarlet.be] has joined #minecrafthelp
#167 [14:02] * stijn [webchat@ip-213-49-62-201.dsl.scarlet.be] has quit. (Client Quit)
#168 [14:05] * nathan [webchat@pool-100-16-99-119.bltmmd.fios.verizon.net] has joined #minecrafthelp
#169 [14:08] <nathan> so i boaught minecraft a bit ago and i uninstalled it cause i had no room on my hard drive and i want to reinstall it but i cant find where to reinstall it
#170 [14:09] * Supernikita1212 [webchat@134.249.152.115] has joined #minecrafthelp
#171 [14:09] * Supernikita1212 [webchat@134.249.152.115] has quit. (Client Quit)
#172 [14:16] * Jude [webchat@176.253.143.100] has quit. (Quit: webchat.esper.net)
#173 [14:32] * BlueWhiteBrosH [webchat@ip-213-127-49-172.ip.prioritytelecom.net] has joined #minecrafthelp
#174 [14:33] <BlueWhiteBrosH> i can't log in to my account on the minecraft launcher because it says i'm not online, how can i fix this?
#175 [14:36] * BlueWhiteBrosH [webchat@ip-213-127-49-172.ip.prioritytelecom.net] has quit. (Client Quit)
#176 [14:46] * kt [webchat@94.14.208.165] has joined #minecrafthelp
#177 [14:47] <kt> hi i keep getting this error msg io.netty.channel.ConnectTimeoutException: connection timed out when trying to conect to my server
#178 [14:47] <kt> hi i keep getting this error msg io.netty.channel.ConnectTimeoutException: connection timed out when trying to conect to my server
#179 [14:49] * kt [webchat@94.14.208.165] has left #minecrafthelp
#180 [14:58] * MrPr0bl3m3q [webchat@host-81-190-170-39.dynamic.mm.pl] has joined #minecrafthelp
#181 [14:58] <MrPr0bl3m3q> hellp
#182 [14:58] <MrPr0bl3m3q> i have a problem
#183 [14:58] <MrPr0bl3m3q> https://paste.ubuntu.com/p/BtY2CBRdYM/
#184 [14:58] <MrPr0bl3m3q> its my problem
#185 [14:59] <MrPr0bl3m3q> i cant play minecraft
#186 [14:59] * MrPr0bl3m3q [webchat@host-81-190-170-39.dynamic.mm.pl] has quit. (Client Quit)
#187 [15:02] * Eirie [webchat@173.217.78.183] has joined #minecrafthelp
#188 [15:06] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#189 [15:09] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#190 [15:20] * Deadveil [webchat@67.232.112.77] has joined #minecrafthelp
#191 [15:21] <Deadveil> I know the email to my accnt but not my pw, but im locked out of my email. Ive had the accnt for forever
#192 [15:22] <Deadveil> Ive been locked out of that email for like a yr and a half almost now and im trying to log in on a new pc but forgot the pw
#193 [15:32] <Eirie> I bought Minecraft for windows 10 and found out that I needed java to do mods, so I got more money and went on my account instead of my mom's. I created the account and bought it through the sign up but when I hit download it says " this installation package could not be opened. contact the application vendor to verify that this is a valid windows
#194 [15:32] <Eirie> installers package." IDK what I'm doing wrong.
#195 [15:45] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: -0x1: UNKNOWN ERROR CODE (0001))
#196 [15:45] * Fusions [webchat@cbl-66-186-91-204.vianet.ca] has joined #minecrafthelp
#197 [15:45] <Fusions> when i try to launch any version of minecraft it gets to the loading screen and freezes up, it then gives me a message: Java(TM) platform SE binary is not responding. i have already tried uninstalling and re installing. Is there a quick fix to this problem?
#198 [15:46] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#199 [15:50] <Fusions> hello?
#200 [15:50] <Fusions> hello?
#201 [15:50] * Fusions [webchat@cbl-66-186-91-204.vianet.ca] has left #minecrafthelp
#202 [15:53] * HuggingYmer [webchat@94.25.231.189] has joined #minecrafthelp
#203 [15:59] <HuggingYmer> Hello! Some days ago I've bought a Mac and now I have troubles with loading the game. Each time when I'm trying to download the game, I'm getting stuck on this error: https://imgur.com/a/Cht6vt8. I'd like to say that there's no problems with my internet connection. All sites (except libraries.minecraft.net) are available. I don’t know why I can’t a
#204 [15:59] <HuggingYmer> ccess this resource. Is there are any other ways to download required libraries? Thanks!
#205 [16:00] * yish [webchat@p4FCA28B4.dip0.t-ipconnect.de] has joined #minecrafthelp
#206 [16:01] <yish> hey, im having difficulties logging into my mojang account
#207 [16:01] <yish> don't have access to my email and cant remember my identity questions, what can i do?
#208 [16:02] <yish> anyone here?
#209 [16:02] <HuggingYmer> Do you have your payment details? (Which you've get when bought a game) If so, you can contact mojang support.
#210 [16:03] <yish> they are on the email that i dont have access too
#211 [16:04] <yish> i have the password and email...
#212 [16:04] <yish> email is deactivated due to inactivity
#213 [16:05] * yish [webchat@p4FCA28B4.dip0.t-ipconnect.de] has quit. (Client Quit)
#214 [16:07] * Eirie [webchat@173.217.78.183] has quit. (Quit: webchat.esper.net)
#215 [16:14] * john [webchat@c-24-245-18-89.hsd1.mn.comcast.net] has joined #minecrafthelp
#216 [16:14] * john is now known as Guest3067
#217 [16:14] <Guest3067> john
#218 [16:14] <Guest3067> ?
#219 [16:15] <Guest3067> when i try to log in into the launcher it says invalid username or password. i know for a fact that its correst
#220 [16:16] * Deadveil [webchat@67.232.112.77] has quit. (Quit: webchat.esper.net)
#221 [16:21] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (Ping timeout: 204 seconds)
#222 [16:42] * Monke [webchat@cpc141588-mfl22-2-0-cust912.13-1.cable.virginm.net] has joined #minecrafthelp
#223 [16:43] <Monke> ive tried logging into mc on this pc and it doesnt work, but the same credentials allow me to login on a different pc, password reset 8 times, waited 2 days before trying again still doesnt work, how the hecc do i login
#224 [16:48] * joba [webchat@78.81.136.77] has joined #minecrafthelp
#225 [17:08] * lead_pipe23 [~Lead@38.29.184.242] has quit. (Quit: Bye)
#226 [17:08] * lead_pipe23 [~Lead@38.29.184.242] has joined #minecrafthelp
#227 [17:19] * Chamba [webchat@179.9.14.41] has joined #minecrafthelp
#228 [17:19] <Chamba> Having password issues
#229 [17:20] * Chamba [webchat@179.9.14.41] has quit. (Client Quit)
#230 [17:31] * Guest64330 is now known as payonel
#231 [17:42] * breadisgood [webchat@c-24-11-20-97.hsd1.ut.comcast.net] has joined #minecrafthelp
#232 [17:43] <breadisgood> why does my minecraft launcher quit everytime i try to play on my mac
#233 [17:48] * TheHGawd [webchat@c-69-243-42-96.hsd1.md.comcast.net] has joined #minecrafthelp
#234 [17:49] * TheHGawd [webchat@c-69-243-42-96.hsd1.md.comcast.net] has quit. (Client Quit)
#235 [17:49] * Guest3067 [webchat@c-24-245-18-89.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#236 [18:00] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#237 [18:00] * Monke [webchat@cpc141588-mfl22-2-0-cust912.13-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#238 [18:08] * Cozmicraft [webchat@c-71-238-52-123.hsd1.or.comcast.net] has joined #minecrafthelp
#239 [18:08] <Cozmicraft> Hello, I'm currently encountering issues with RAM usage for minecraft. This has never been a problem before yet, when I logged on today and started to play it was using an obscene amount (6 GB) or so with normal minecraft, or over 12 with my mods. I understand that the latter isn't supported by Mojang, but has anyone else had this issue before? The
#240 [18:08] <Cozmicraft> RAM usage is causing severe framerate drops. Also, I've been signed out of my account multiple times and my previous password has been mysteriously changed, despite the fact that no one has access to my gmail and the passwords are very different every time. Is this due to a technical issue on the part of Mojang?
#241 [18:13] * beanie [webchat@5.151.172.217] has joined #minecrafthelp
#242 [18:14] <beanie> Anyone know how to get a refund for minecraft it was an accidental buy
#243 [18:14] * beanie [webchat@5.151.172.217] has quit. (Client Quit)
#244 [18:15] * zombie0 [webchat@99.152.122.74] has joined #minecrafthelp
#245 [18:16] <zombie0> hi. so i had minecraft on this account way back in beta and now it says i dont have it anymore. i was sondering if this was a bug or if i indeed had to buy the game again
#246 [18:34] * CaptainSuricata [webchat@157.168.61.94.rev.vodafone.pt] has joined #minecrafthelp
#247 [18:35] <CaptainSuricata> Hi,I can open my minecraft I think that try all to resolve the problem.
#248 [18:39] <CaptainSuricata> *can´t open
#249 [18:42] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. (Ping timeout: 189 seconds)
#250 [18:54] * Kel [webchat@cpe-172-73-53-63.carolina.res.rr.com] has joined #minecrafthelp
#251 [18:55] <Kel> My account has not been active for a while. I go to reset my password and it does let me successfully do that but the password does not work. I have waited the hour, even days and re-checked to see if it has worked and I still get no result. What can be done to re-activate my account and allow me to play again?
#252 [18:56] * Zenith [webchat@c-76-125-167-51.hsd1.pa.comcast.net] has joined #minecrafthelp
#253 [18:57] <Kel> I have sent an email to support weeks ago but have not gotten a response either...
#254 [18:57] * Zenith [webchat@c-76-125-167-51.hsd1.pa.comcast.net] has quit. (Client Quit)
#255 [18:57] * Zenith [webchat@c-76-125-167-51.hsd1.pa.comcast.net] has joined #minecrafthelp
#256 [18:58] * Zenith [webchat@c-76-125-167-51.hsd1.pa.comcast.net] has quit. (Client Quit)
#257 [19:07] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#258 [19:16] * PopYouHomie [webchat@cpc95522-derb17-2-0-cust518.8-3.cable.virginm.net] has joined #minecrafthelp
#259 [19:16] <PopYouHomie> hello
#260 [19:16] <PopYouHomie> ive just bought a new laptop and my original minecraft account i cannot get into because i dont know the email
#261 [19:18] <CubeTheThird> PopYouHomie, do you have the login working on the old one (assuming you still have it)?
#262 [19:18] <PopYouHomie> basically i know my username, but i dont know my email for the username
#263 [19:19] <CubeTheThird> PopYouHomie, what's the username?
#264 [19:19] <PopYouHomie> PopYouHomie
#265 [19:19] <PopYouHomie> i created it a while back with the username SwaggyCanio
#266 [19:19] <PopYouHomie> i just have forgotten the bloody email
#267 [19:20] <CubeTheThird> PopYouHomie, wow ya that name has been changed many times lol. What you can try to do is request a password reset on account.mojang.com/me
#268 [19:20] <PopYouHomie> but it tells me i need my email
#269 [19:21] * ggyt [webchat@cpc116828-kemp8-2-0-cust2215.9-2.cable.virginm.net] has joined #minecrafthelp
#270 [19:21] <CaptainSuricata> I cannot open my minecraft.
#271 [19:21] <CubeTheThird> PopYouHomie, right... and I'm saying to try with all emails you have
#272 [19:21] <CubeTheThird> PopYouHomie, the password reset that is
#273 [19:21] <ggyt> do you do api help here?
#274 [19:21] <PopYouHomie> i have the memory of a dying frog, cant i tell you passwords i use to confirm it?
#275 [19:21] <CubeTheThird> ggyt, in what sense?
#276 [19:21] <ggyt> help with the mojang api..?
#277 [19:22] <CaptainSuricata> CubeTheThird I acnnot open the minecraft,can help?
#278 [19:22] <CubeTheThird> PopYouHomie, there are so many things wrong with that request. Firstly, companies can't verify with a password, because those are encrypted. Also, we don't work for Mojang here anyways
#279 [19:23] <CubeTheThird> PopYouHomie, are you saying you don't know what your own email address is?
#280 [19:23] <CubeTheThird> CaptainSuricata, what happens?
#281 [19:23] <CubeTheThird> ggyt, like, help with how to use it?
#282 [19:23] <PopYouHomie> right, i created the account when i was like 10
#283 [19:24] <CaptainSuricata> I can open minecraft,I click in the icon and don´t open.
#284 [19:24] <ggyt> I've noticed this generic api call to the session server only lets you deduct the users current selected cape. Is there a way to request all capes on the users account?
#285 [19:24] <CubeTheThird> CaptainSuricata, you mean the minecraft launcher doesn't open at all?
#286 [19:24] <CaptainSuricata> Yes
#287 [19:24] <CaptainSuricata> I try reinstall but nothing.
#288 [19:26] <CubeTheThird> ggyt, from what I see in the documentation, it doesn't list that
#289 [19:27] <ggyt> how do other websites such as NameMC aquire all current applied capes to an account
#290 [19:27] <ggyt> there must be an api call
#291 [19:28] <CubeTheThird> ggyt, I don't know if it uses the API, or if it just keeps track of the capes every time it's queried
#292 [19:28] * PopYouHomie [webchat@cpc95522-derb17-2-0-cust518.8-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#293 [19:28] <CubeTheThird> ??> CaptainSuricata win/.minecraft
#294 [19:28] <Mightyena> CaptainSuricata: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#295 [19:31] <CaptainSuricata> I'll do it.
#296 [19:35] <CaptainSuricata> I delete the paste of minecraft and remove and install again and now I can open thanks. CubeTheThird and Mightyena.
#297 [19:40] * CaptainSuricata [webchat@157.168.61.94.rev.vodafone.pt] has quit. (Quit: webchat.esper.net)
#298 [19:57] * melanie [webchat@c-71-235-154-187.hsd1.ct.comcast.net] has joined #minecrafthelp
#299 [19:58] <melanie> Is someone able to help me recover security questions without me logging in to my email? It's really old
#300 [19:59] * melanie [webchat@c-71-235-154-187.hsd1.ct.comcast.net] has quit. (Client Quit)
#301 [19:59] * Ben_Jamin [webchat@192.69.145.187] has joined #minecrafthelp
#302 [20:03] <Ben_Jamin> Im getting an error "Process crashed with exit code -1073741819" on 1.15.1 on startup
#303 [20:08] <Kel> So is there specific people that answer questions and can provide support or is this just a free for all for basic questions?
#304 [20:08] <Ben_Jamin> Idk
#305 [20:09] <Ben_Jamin> whats your issue
#306 [20:09] <Kel> I go to reset my password and it does let me successfully do that but the password does not work. I have waited the hour, even days and re-checked to see if it has worked and I still get no result. What can be done to re-activate my account and allow me to play again? I sent a support email a few weeks ago and never got a response.
#307 [20:10] * Cozmicraft [webchat@c-71-238-52-123.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#308 [20:12] <Ben_Jamin> apparently mojang has been having a lot of account related issues
#309 [20:12] <Ben_Jamin> as far as I know they
#310 [20:13] <Ben_Jamin> are working as fast as they can
#311 [20:20] <CubeTheThird> Ben_Jamin, let's do a malware scan
#312 [20:20] <CubeTheThird> ??> Ben_Jamin av/adwcleaner
#313 [20:20] <Mightyena> Ben_Jamin: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#314 [20:20] <Mightyena> Ben_Jamin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#315 [20:20] <CubeTheThird> Kel, are you using a VPN/Proxy?
#316 [20:21] <Ben_Jamin> I don't think it's malware
#317 [20:22] <CubeTheThird> Ben_Jamin, that's one of the more common causes of your issue. At worse the scan will tell you that you don't have malware
#318 [20:22] <Ben_Jamin> ok
#319 [20:22] <Ben_Jamin> let me try it
#320 [20:24] <Ben_Jamin> It doesn't happen on 1.13 on my computer
#321 [20:24] <Ben_Jamin> does that change anything
#322 [20:25] <CubeTheThird> Ben_Jamin, not necessarily
#323 [20:25] <Ben_Jamin> nvm
#324 [20:25] <Ben_Jamin> it freezes when making a world
#325 [20:36] <Kel> CubeTheThird no
#326 [20:37] <CubeTheThird> ??> Kel tools/hjt
#327 [20:37] <Mightyena> Kel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#328 [20:37] <@2604:2dc0:100:21::6> Kel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#329 [20:37] <Kel> you want me to run a malware scan?
#330 [20:38] <CubeTheThird> Kel, no. That tool creates a list of everything you have installed and running on your PC. It can help diagnose various connection issues
#331 [20:38] <Kel> Ok i will give that a try
#332 [21:08] * Zyther [webchat@cpe-172-249-122-58.socal.res.rr.com] has joined #minecrafthelp
#333 [21:10] * Zyther [webchat@cpe-172-249-122-58.socal.res.rr.com] has quit. (Client Quit)
#334 [21:12] * Zyther [webchat@cpe-172-249-122-58.socal.res.rr.com] has joined #minecrafthelp
#335 [21:14] * Zyther [webchat@cpe-172-249-122-58.socal.res.rr.com] has quit. (Client Quit)
#336 [21:18] * Zyther [webchat@cpe-172-249-122-58.socal.res.rr.com] has joined #minecrafthelp
#337 [21:19] <Zyther> https://paste.gg/p/anonymous/2bcf1022260f4ea6a5c06a9fb78455ca
#338 [21:20] <CubeTheThird> Zyther, are you using a VPN/Proxy?
#339 [21:20] <Zyther> No
#340 [21:20] <CubeTheThird> ??> Zyther tools/hjt
#341 [21:20] <Mightyena> Zyther: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#342 [21:20] <Mightyena> Zyther: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#343 [21:22] <Zyther> https://paste.ubuntu.com/p/GWxqncSmPZ/
#344 [21:22] * Nats [webchat@cpe-98-144-110-206.wi.res.rr.com] has joined #minecrafthelp
#345 [21:23] <Nats> I'm on Windows 8 and my mindcraft program no longer opens
#346 [21:23] <CubeTheThird> Nats, do you mean the launcher isn't opening?
#347 [21:23] <CubeTheThird> ??> Zyther info/mcleaks
#348 [21:23] <Mightyena> Zyther: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#349 [21:23] <Mightyena> Zyther: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#350 [21:23] <Nats> correct
#351 [21:23] <CubeTheThird> ??> Nats win/.minecraft
#352 [21:23] <Mightyena> Nats: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#353 [21:24] <Zyther> how do i access host file to remove scary file
#354 [21:25] <Nats> Got it. Than what?
#355 [21:25] <CubeTheThird> Nats, there, find and delete the launcher_profiles.json file
#356 [21:25] <CubeTheThird> ??> Zyther win/hosts/edit
#357 [21:25] <Mightyena> Zyther: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#358 [21:25] <Mightyena> Zyther: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#359 [21:26] <Nats> Got it. Anthing else?
#360 [21:27] <CubeTheThird> Nats, try opening it again
#361 [21:28] <Nats> All working! Thank you!
#362 [21:28] <CubeTheThird> awesome!
#363 [21:29] <Nats> Have a great night.
#364 [21:29] <CubeTheThird> you too~
#365 [21:29] * Nats [webchat@cpe-98-144-110-206.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#366 [21:31] <Zyther> are the two entries 35.156.90.191 authserver.mojang.com
#367 [21:31] <Zyther> 35.156.90.191 sessionserver.mojang.com
#368 [21:31] <Zyther> ?
#369 [21:31] <CubeTheThird> Zyther, yes. Remove those and save the file
#370 [21:31] <Zyther> ok thank you
#371 [21:37] <Zyther> thank you so much
#372 [21:43] * Occidendum [webchat@ip-174-148-58-20.chynwy.spcsdns.net] has joined #minecrafthelp
#373 [21:45] * jackson [webchat@c-75-72-166-121.hsd1.mn.comcast.net] has joined #minecrafthelp
#374 [21:46] <jackson> hello, I keep having an issue where it says process crashed with exit code 1, does anyone know how to fix this issue, im on solus linux
#375 [21:46] <Occidendum> hey so my account isnt loading im able to get it to the minecraft launcher and i push start and it closes and the game opens up but it freezes. sometimes its able to load but as soon as i push multiplayer and pick a server. while its loading is crashes and closes and opens up the minecraft launcher. idk what to do.
#376 [21:47] <Occidendum> im on windows
#377 [21:50] <CubeTheThird> Occidendum, are you getting a crash report?
#378 [21:50] <Occidendum> sometimes or it freezes and i cant close the tab
#379 [21:50] <CubeTheThird> ??> Occidendum win/.minecraft
#380 [21:50] <Mightyena> Occidendum: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#381 [21:54] <Occidendum> done
#382 [21:54] <CubeTheThird> Occidendum, there can you open the crash reports folder?
#383 [21:54] <Occidendum> yes
#384 [21:54] <CubeTheThird> Occidendum, there, find the newest file, copy the text onto http://paste.ubuntu.com and give the URL here.
#385 [21:55] <Occidendum> the latest ones from 2019
#386 [21:56] <CubeTheThird> Occidendum, ah, so it's not there then. Can you check for the latest log file then? in the main folder
#387 [21:57] <Occidendum> yes
#388 [21:58] <CubeTheThird> Occidendum, ok, copy the log text onto http://paste.ubuntu.com and give the URL here.
#389 [22:00] <Occidendum> https://paste.ubuntu.com/p/v8zTZHFWDW/
#390 [22:01] <CubeTheThird> Occidendum, hmm I'm not seeing any errors here. I'll have you run a malware scan in this case
#391 [22:01] <CubeTheThird> ??> Occidendum av/adwcleaner
#392 [22:01] <Mightyena> Occidendum: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#393 [22:01] <Mightyena> Occidendum: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#394 [22:03] * Occidendum [webchat@ip-174-148-58-20.chynwy.spcsdns.net] has quit. (Quit: webchat.esper.net)
#395 [22:24] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#396 [22:37] <Kel> Mightyena
#397 [22:37] <Kel> https://paste.ubuntu.com/p/dgrTy3t4Wr/
#398 [22:38] <CubeTheThird> Kel, ok one moment
#399 [22:39] <CubeTheThird> ?> Kel av/bitdefender
#400 [22:40] <Kel> ?
#401 [22:40] <CubeTheThird> opos
#402 [22:40] <CubeTheThird> ??> Kel av/bitdefender
#403 [22:40] <Mightyena> Kel: If you are using BitDefender and having problems logging into the game, downloading game files or joining LAN worlds, you will need to uninstall BitDefender by following the instructions here, https://www.bitdefender.com/consumer/support/answer/2791/
#404 [22:42] * Troyp [webchat@101.176.207.243] has joined #minecrafthelp
#405 [22:44] <Troyp> Hi I've sent through a few support tickets and never heard back from Mojang regarding any of them. The ticket goes like this "I accidentally purchased a subscription to another realm by accident when I was attempting to renew my current realm. Is it possible to get a refund?" I've already been charged twice and I've never gotten a response for almo
#406 [22:44] <Troyp> st 2 months now.
#407 [22:44] <Troyp> It is shown in my account that 1 realm is active and the other has never been setup
#408 [22:44] <CubeTheThird> Troyp, did you get the automated response email?
#409 [22:45] <Troyp> I did that was about 12 days ago
#410 [22:46] * Kel [webchat@cpe-172-73-53-63.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#411 [22:46] <CubeTheThird> Troyp, did you get one from the time before that?
#412 [22:46] <Troyp> no I did
#413 [22:47] <CubeTheThird> Troyp, you did not? are you certain you sent in a support request 2 months ago?
#414 [22:48] <Troyp> I'm certain I sent one in during December to now
#415 [22:48] <CubeTheThird> Troyp, ok.. well if you give me the ticket number you got in the email, I can poke someone about it
#416 [22:50] <Troyp> like the order ID ? in the auto reply email there isn't a ticket no.
#417 [22:51] * Kel [webchat@cpe-172-73-53-63.carolina.res.rr.com] has joined #minecrafthelp
#418 [22:51] <Troyp> https://drive.google.com/file/d/1n7ev0zQB0oe8l5i9xittxM2zOpXL6XTk/view?usp=sharing
#419 [22:51] <Kel> so i uninstalled bitdefender and it still didnt work
#420 [22:52] <CubeTheThird> Kel, did you reboot your PC after that?
#421 [22:52] <Kel> yes
#422 [22:52] <CubeTheThird> Troyp, sorry.. I'm confused. The automatic response email you get from Mojang, when you send in a support ticket, there should be a number in it. Are you not seeing that?
#423 [22:53] <Troyp> correct, I sent a link that goes to my google drive that shows my email
#424 [22:53] <CubeTheThird> Troyp, and that's the only email you have from support?
#425 [22:54] <CubeTheThird> Kel, so currently, you are unable to login?
#426 [22:54] <Kel> yup
#427 [22:54] <CubeTheThird> Kel, can you try resetting your password now? Your logins may be getting throttled though
#428 [22:54] <Kel> i will try again. for the 13th time
#429 [22:55] <Troyp> sorry found the support case number on the bottom of another email. #3075733.
#430 [22:55] <CubeTheThird> Troyp, ok perfect. Is that the only one you have? or did you get another one from a different request you sent?
#431 [22:56] <Troyp> that's the only one I have
#432 [22:56] <CubeTheThird> Troyp, ok. I'll poke someone about it with that number. Apart from that all I can recommend is to wait
#433 [22:57] <Kel> Still doesn't work
#434 [22:57] <Troyp> ok no problem, how long do you think it will take before I get a response?
#435 [22:57] <CubeTheThird> Kel, to be clear, what is it saying when you're trying to login?
#436 [22:58] <CubeTheThird> Troyp, hard to say. I know their response times went up because of the holidays, but 2 months seems a bit long
#437 [22:58] <Kel> invalid email or password
#438 [22:59] <CubeTheThird> Kel, hmm ok. Could you open a cmd window?
#439 [22:59] <Troyp> ok no worries, I'll continue to remain patient. Thanks as well
#440 [22:59] <Kel> I have no idea what that is.
#441 [22:59] <CubeTheThird> ??> Kel win/cmd
#442 [22:59] <Mightyena> Kel: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#443 [23:00] <Kel> done
#444 [23:01] <CubeTheThird> Kel, in that window, run this command: ping authserver.mojang.com
#445 [23:04] <Kel> Reply from 13.249.115.68: bytes=32 time=57ms TTL=240
#446 [23:04] <CubeTheThird> Kel, what IP address did it give you?
#447 [23:04] <Kel> 13.249.115.68
#448 [23:05] <Kel> tracert hits request timeouts at 8 38 ms 32 ms 37 ms 66.109.5.125
#449 [23:06] <CubeTheThird> Kel, hm ok that looks fine. Only thing I can recommend is to wait. Sounds like your logins may be temporarily blocked
#450 [23:07] <Kel> cool. for how long? it has been over a month that i have waited at this point
#451 [23:08] <CubeTheThird> Kel, oh, really? And you aren't on like a public network right? e.g. a school or library type thing?
#452 [23:09] <Kel> nope private
#453 [23:10] <CubeTheThird> Kel, I guess I can have you try changing your DNS server, though I'm not sure that will make a difference
#454 [23:10] <CubeTheThird> ??> Kel net/dns/public
#455 [23:10] <Mightyena> Kel: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#456 [23:10] <Mightyena> Kel: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#457 [23:14] * Occidendum [webchat@ip-174-148-255-254.chynwy.spcsdns.net] has joined #minecrafthelp
#458 [23:15] <Occidendum> using that restart thing was very helpful just came back to say thanks
#459 [23:15] <Occidendum> ive been having this problem for a year and nothing fixed it until i tried this thanks sm
#460 [23:15] <Troyp> Also Kel your anti-virus firewall might be blocking the game. Check this site on how to allow the program --> https://www.bitdefender.com/consumer/support/answer/13425/
#461 [23:16] <CubeTheThird> I had them remove it. Bitdefender is garbage
#462 [23:16] <CubeTheThird> also sorry, but I g2g
#463 [23:19] <Occidendum> i forgot who helped me but thanks everyone
#464 [23:19] * shmoogie [webchat@IGLD-80-230-50-34.inter.net.il] has joined #minecrafthelp
#465 [23:20] * Occidendum [webchat@ip-174-148-255-254.chynwy.spcsdns.net] has quit. (Quit: webchat.esper.net)
#466 [23:20] <shmoogie> Bought minecraft on the Microsoft Store. We try to install it, but it says I can only play the demo version.
#467 [23:22] * Howe [webchat@ip70-186-221-143.hr.hr.cox.net] has joined #minecrafthelp
#468 [23:23] <Howe> Hello?
#469 [23:24] * Howe [webchat@ip70-186-221-143.hr.hr.cox.net] has quit. (Client Quit)
#470 [23:26] * Troyp [webchat@101.176.207.243] has quit. (Quit: webchat.esper.net)