#1 [00:31] * Cuken [webchat@ip174-73-163-179.ph.ph.cox.net] has joined #minecrafthelp
#2 [00:32] <Cuken> Hello all, I purchased Minecraft java way back in beta, and I remember transitioning to a mojang account from the minecraft username, however when I log into my email, it shows me that I do not have minecraft purchased
#3 [00:33] * Omega [webchat@pool-108-20-226-253.bstnma.fios.verizon.net] has joined #minecrafthelp
#4 [00:33] <Omega> hello?
#5 [01:12] * Cuken [webchat@ip174-73-163-179.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#6 [01:32] * WalterWhite420 [webchat@c-67-166-198-46.hsd1.ga.comcast.net] has joined #minecrafthelp
#7 [01:33] <WalterWhite420> hi my minecraft launcher opens, and when i try to launch minecraft it gets about 90% of the way then just stops
#8 [01:33] <WalterWhite420> and doesnt load the game
#9 [01:34] <WalterWhite420> and i can load it in other versions, using compatibility tester
#10 [01:34] <WalterWhite420> but on 1.15.1 it doesnt launch
#11 [03:31] * VrungelRZN [webchat@89.106.198.95] has joined #minecrafthelp
#12 [03:31] * Jonizkewl [webchat@31.134.53.175] has joined #minecrafthelp
#13 [03:32] <Jonizkewl> How Can I migrate account without email?
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#16 [04:14] <VrungelRZN> Hi! I have problems installing minecraft. The installer cannot download the library at https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar. This adress not available.
#17 [04:15] <VrungelRZN> Error: Failed to connect to libraries.minecraft.net port 443: Timed out
#18 [04:18] * VrungelRZN [webchat@89.106.198.95] has joined #minecrafthelp
#19 [04:19] <VrungelRZN> Hi! I have problems installing maincraft. Error: Failed to connect to libraries.minecraft.net port 443: Timed out
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#37 [06:56] * martinlovebbc [webchat@124.18.200.37.customer.cdi.no] has joined #minecrafthelp
#38 [06:59] <martinlovebbc> can you goys change my nickname in Minecraft?
#39 [07:00] * dylanwiers [webchat@217-123-219-76.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#40 [07:00] <dylanwiers> https://imgur.com/gallery/NFKbHaz
#41 [07:04] <dylanwiers> plz help
#42 [07:06] <dylanwiers> hi???
#43 [07:09] <dylanwiers> https://imgur.com/gallery/NFKbHaz
#44 [07:16] * smitelordyt [webchat@94.2.171.47] has joined #minecrafthelp
#45 [07:16] <smitelordyt> hello
#46 [07:17] <smitelordyt> so i bought minecraft java of the minecraft website but i did it on mobile but when i try and login on pc it says invalid login
#47 [07:17] <smitelordyt> hello can u listen
#48 [07:17] <smitelordyt> hello
#49 [07:17] <smitelordyt> hello
#50 [07:17] <smitelordyt> hello?
#51 [07:19] <Greymagic27> smitelordyt, Hey. Let's start by checking for any incompatible software that may be causing the issue, such as a VPN.
#52 [07:20] <Greymagic27> ??> smitelordyt tools/hjt
#53 [07:20] <Mightyena> smitelordyt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#54 [07:20] <Mightyena> smitelordyt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#55 [07:20] <Greymagic27> dylanwiers, See the possible fixes here: https://bugs.mojang.com/browse/MCL-12570
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#58 [07:29] <dylanwiers> Greymagic27 tanks
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#61 [09:17] * torb [webchat@host86-134-193-72.range86-134.btcentralplus.com] has joined #minecrafthelp
#62 [09:19] <torb> why cant i launch 1.15.1
#63 [09:23] * ColeyAnne [webchat@cpc112499-pres22-2-0-cust141.18-3.cable.virginm.net] has joined #minecrafthelp
#64 [09:24] <ColeyAnne> Hi, my game wont load at all and the webpage for troubleshooting wont load so I dont know how to fix it
#65 [09:25] <ColeyAnne> i have only just purchased the game so no mods added
#66 [09:26] * yhk [webchat@211.245.52.94] has joined #minecrafthelp
#67 [09:27] <yhk> help me
#68 [09:27] <yhk> Anybody hear?
#69 [09:27] * Legend142 [webchat@ip5f5adcef.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#73 [09:30] <ColeyAnne> hi my game wont load, only just bought it so no mods added but it wont even load to the log in screen
#74 [09:30] <Legend142> Hi, I bought the game in 2012. I havent played in the last 2 years. I still have my account and i can login at the minecraft homepage, but my minecraft licence is now gone. I still got the paypal bill and the transaction id. I did already opened a ticket, but know one is responding in weeks.
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#77 [09:45] <Greymagic27> Legend142, Hey. You'll need to wait for a reply from mojang
#78 [09:57] <Legend142> I will not accept this as an answere. I payed money for it. In Germany we call this fraud. Please give me an redeem code, so i can at least create a new account and play for now.
#79 [09:58] <Greymagic27> Legend142, As we're only volunteers we can not give you a code. You will need to be patient and wait for a reply. Waiting isn't fraud.
#80 [10:03] <Legend142> But taking my game licence without compensation. I can wait while i play with an new account, this would be acceptable. If i take away your stuff, would you just sit there and wait? I you are an volunteer, please send me a link or a phone number so i can contact someone.
#81 [10:04] <Greymagic27> Legend142, There is no phone number, only the email which you used to contact them to start with. I'm afraid that I can't help further, other than telling you to be patient and to understand that they have a 1-2 months backlog that they're currenty working through
#82 [10:12] <Legend142> OK, one last question. If i create a new account now and by the game again, will i be able to play? I heard there are issues currently with that?
#83 [10:12] <Greymagic27> Legend142, Yes, you will be able to. However I'd wait for a reply rather than buying the game again
#84 [10:14] <Legend142> Yeah, but it wont to play now. is it still 20€?
#85 [10:14] <Greymagic27> It is, yes
#86 [10:17] <Legend142> Ok, than have a nice day. And if you can, please give feedback to the support that they really need to employ more people.
#87 [10:17] <Greymagic27> Legend142, Thanks, you too
#88 [10:17] <Greymagic27> Legend142, Thanks, you too
#89 [10:18] * Legend142 [webchat@ip5f5adcef.dynamic.kabel-deutschland.de] has left #minecrafthelp
#90 [10:19] * matheusbrfull [webchat@201-212-36-54.cab.prima.net.ar] has joined #minecrafthelp
#91 [10:19] <matheusbrfull> Hi
#92 [10:19] <Greymagic27> matheusbrfull, Hey. How can I help?
#93 [10:22] <matheusbrfull> Hello, good morning / afternoon. I resorted to this public mojang chat because yesterday I bought a Minecraft account for $ 26.95 (Java Edition) and when I want to play it gives me an "invalid email or password" to which I read that I had to wait half an hour to an hour and a half, so I went to sleep, when I woke up I was still the same, and I can'
#94 [10:22] <matheusbrfull> t even log in to the official Mojang website. Thanks for reading <3
#95 [10:23] <Greymagic27> matheusbrfull, Let's start by checking for any incompatible software:
#96 [10:23] <Greymagic27> ??> matheusbrfull tools/hjt
#97 [10:23] <Mightyena> matheusbrfull: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#98 [10:23] <Mightyena> matheusbrfull: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#99 [10:24] <matheusbrfull> ?
#100 [10:24] <matheusbrfull> I already have the Ubunto operating system on my computer
#101 [10:25] <Greymagic27> matheusbrfull, Ah. You're on linux?
#102 [10:25] <matheusbrfull> I just don't use it to play
#103 [10:26] <matheusbrfull> No, no, not at all, I am currently using Windows 10 pro in its latest version, and the error is here.
#104 [10:26] <Greymagic27> matheusbrfull, Oh ok. In that case follow the steps for 'hijackthis' I sent above
#105 [10:27] <Greymagic27> For clarification: Paste.ubuntu.com is a pasting website, nothing to do with linux, nor ubuntu :P
#106 [10:28] <matheusbrfull> Oh ok
#107 [10:28] <matheusbrfull> And what am I supposed to do on that page?
#108 [10:29] <Greymagic27> matheusbrfull, Copy everything from the notepad file, put the log on https://paste.ubuntu.com and give us the link
#109 [10:30] <matheusbrfull> :/
#110 [10:31] <matheusbrfull> My computer is formatted :(
#111 [10:31] <Greymagic27> matheusbrfull, I don't think that should matter, as long as you can produce the log and send it :)
#112 [10:32] <matheusbrfull> Once I have downloaded which option I choose?
#113 [10:33] <matheusbrfull> Ah ok
#114 [10:33] <Greymagic27> matheusbrfull, Once it's downloaded: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#115 [10:35] <matheusbrfull> And what are they going to do with that?
#116 [10:36] <Greymagic27> matheusbrfull, Once I have the log I'll run through it and check it for any known incompatible software
#117 [10:46] * matheusbrfull [webchat@201-212-36-54.cab.prima.net.ar] has joined #minecrafthelp
#118 [10:49] <matheusbrfull> Is it the same chat I was in?
#119 [10:49] <Greymagic27> matheusbrfull, Yep :)
#120 [10:49] <matheusbrfull> The internet was cut off :(
#121 [10:50] <Greymagic27> No worries :)
#122 [10:50] <Greymagic27> Do you need me to send my last message again?
#123 [10:50] <matheusbrfull> Ok
#124 [10:50] <Greymagic27> Once I have the log I'll run through it and check it for any known incompatible software
#125 [10:51] <matheusbrfull> Of course, but at the time of reviewing my software, it puts me "due to an unknown error, your computer did not let us access your files"
#126 [10:52] <Greymagic27> matheusbrfull, Ah. Quit the tool and make sure to load it up as administrator
#127 [10:53] <matheusbrfull> Ok
#128 [10:55] <matheusbrfull> Did the link pass through here?
#129 [10:56] <Greymagic27> matheusbrfull, You'll need to send it yourself :P
#130 [10:59] <matheusbrfull> ¿?
#131 [10:59] <matheusbrfull> But what happened here?
#132 [10:59] <matheusbrfull> What happened through this same chat?
#133 [11:00] <Greymagic27> matheusbrfull, We don't get the logs automaticly as we don't own the site. We rely on the users sending their link through so we can take a look at the log
#134 [11:00] * Adam [webchat@5.22.135.59] has joined #minecrafthelp
#135 [11:01] * Adam is now known as Guest85414
#136 [11:01] <Guest85414> When I try to log in the button just turn gray and anything doesn't happend
#137 [11:01] <Greymagic27> ??> Guest85414 tools/hjt
#138 [11:01] <Mightyena> Guest85414: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#139 [11:01] <Mightyena> Guest85414: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#140 [11:02] <matheusbrfull> https://paste.ubuntu.com/p/TY3XnkqnG9/
#141 [11:02] <matheusbrfull> Reddy
#142 [11:02] <matheusbrfull> :)
#143 [11:02] * Guest85414 [webchat@5.22.135.59] has quit. (Client Quit)
#144 [11:03] <Greymagic27> ??> matheusbrfull win/hosts/edit
#145 [11:03] <Mightyena> matheusbrfull: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#146 [11:03] <Mightyena> matheusbrfull: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#147 [11:03] <Greymagic27> matheusbrfull, Remove any entry containing the word 'mojang' and then save the file by pressing CTRL+S then change your minecraft password
#148 [11:05] <matheusbrfull> Entry? How? I do not understand that.
#149 [11:06] <matheusbrfull> :c
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#153 [11:35] <plshelp> hello?
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#156 [11:36] <luke> i open the mincraft launcher and i cart open the game
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#159 [11:54] <LuukeTheKing> Hi, i cannot login to my minecraft account on the launcher or minecraft.net on this PC however i can on other pc's and i can login on accounts.mojang.com. i have logged in on this PC before, i have tried password resetting, and i have tried re-installing. Can anyone help me?, it would be greatly appreciated
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#161 [12:04] <mathew> just purchased and downloaded game but cant login says invalid email
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#172 [17:41] <cash2115> i need help
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#207 [17:57] <bella13742574767> help
#208 [17:58] <bella13742574767> unknown error when i try to login, what should I do?
#209 [18:34] * LukasMito [webchat@201-27-32-13.dsl.telesp.net.br] has joined #minecrafthelp
#210 [18:35] <LukasMito> I can't log into my Minecraft Java, the message that says, An unexpected error has occurred and the game has stopped working.
#211 [18:43] * heyyitsj_ [webchat@cpe-107-185-59-184.socal.res.rr.com] has joined #minecrafthelp
#212 [18:43] <heyyitsj_> Hello
#213 [18:44] <heyyitsj_> i am having an issue where I cannot log into the marketplace for mimecraft
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#216 [18:55] <Bestrafer> I can log into the minecraft.net website. But I can't log into the Launcher. The launcher won't connect to the internet, while I am clearly able to use the internet from the same Mac. Macbook Pro 2013
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#219 [18:59] <Cheese> Hello, my smooth 100+ fps has completely ceased ever since 1.15. It says I have around 70 but it feels as though it is in the single digits. If this isn't the place to ask I would appreciate a redirect, thank you.
#220 [19:10] <Cheese> nevermind, after loading the game again it is in th 20s and 30s
#221 [19:27] <bella13742574767> theres an unknown error when i try to create a minecraft account, nothing will work but when my partner tries it, it works for them. is there a bug in the game or is it just my laptop?
#222 [19:27] <bella13742574767> theres an unknown error when i try to create a minecraft account, nothing will work but when my partner tries it, it works for them. is there a bug in the game or is it just my laptop?
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#225 [19:29] <ThatsSnazzy> I am unable to login to my account. I am entering the correct information, and even after resetting my password, it tells me I have invalid credentials. What would I need to do to be able to login?
#226 [19:48] * minecrafter [webchat@cpe-74-140-22-58.columbus.res.rr.com] has joined #minecrafthelp
#227 [19:49] <minecrafter> How can I change the email of my account to a newer one? I don't have access to the old email and don't know if I can access my account now.
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#230 [20:24] * ixgazillion [webchat@ip72-216-91-37.ph.ph.cox.net] has joined #minecrafthelp
#231 [20:24] <ixgazillion> Hi, I can't find the email addres
#232 [20:24] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 204 seconds)
#233 [20:24] <ixgazillion> that i am logged in with
#234 [20:24] <ixgazillion> on minecraft
#235 [20:24] <ixgazillion> how can I find that?
#236 [20:28] * Gub [webchat@cpe-65-25-17-84.neo.res.rr.com] has joined #minecrafthelp
#237 [20:29] <Gub> I only have extremely high ping in minecraft regardless of server, i assume its a problem with my java but im unsure
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#244 [20:44] <Zo> Hi, im having trouble logging into my minecraft acc, i have forgot my password and tried to reset it through my email but i dont get the emails regrading to reset my password, i have old emails from mojang, the last email was sent to me on 8/07/2018. can you help ?
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#251 [21:15] <RequireHelp> hello?
#252 [21:15] <RequireHelp> i need help logging in
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#255 [21:35] <lee1> when i go to log in on minecraft.net or in the launcher it says invalid credentials but it logs in perfectly fine on my phone, i have waited a couple hours and reset my password about 3 times already but still no help, how else could i help fix this?
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#259 [23:09] <corbin> i had minecraft for pc for awhile and i tried downloading it recently becauce i wanted to start playing it again and it is saying i have to buy it again. i logged into the right account but if i already own the game i dont want to have to pay for it once again
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#265 [23:36] <Jibmo> I'm getting an error message for a server I direct connect to saying the connection was refused. I was initially kicked out while playing and got a message saying "Internal Exception Java io . IOException forcibly closed by remote host". My network connection is fine. I've checked, and it's not the firewall. I've closed and reopened the game. I've
#266 [23:36] <Jibmo> tried running the server on the 1.15.1, even though it normally runs on 1.14.4. I can't find any other suggestions online
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#268 [23:52] <FoixProductions> Its seems as though every time I try and launch one of the historical versions of minecraft it won't let me and comes up with an error.