#1 [00:08] * d4th [webchat@115.164.79.211] has joined #minecrafthelp
#2 [00:08] <d4th> hello
#3 [00:10] <d4th> Hello. i have some trouble with login my account. i cant press the login button after i put my details in the form. and also when i fill my login details at the launcher it said i have a wrong username/password. but if i login to mojang, it doesnt say any error.
#4 [00:15] <GreyVulpine> That happens when you try to play minecraft with a certain third-party launcher.
#5 [00:16] <d4th> but im using official launcher
#6 [00:16] <GreyVulpine> Did you before?
#7 [00:17] <d4th> this is my new pc, and im not downloading any other stuff yet
#8 [00:17] <d4th> yes before i do
#9 [00:17] <GreyVulpine> ??> d4th tools/hjt
#10 [00:17] <Mightyena> d4th: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#11 [00:17] <Mightyena> d4th: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#12 [00:17] <GreyVulpine> Get me a log with those instructions. I'll be back in 10.
#13 [00:17] <d4th> ok
#14 [00:19] <d4th> https://paste.ubuntu.com/p/JcNwm58MB6/
#15 [00:20] <d4th> there you go
#16 [00:20] <d4th> i downloaded mcleaks just now, bcs i saw on youtube for the solution, and it works. but is that recomended
#17 [00:20] <d4th> ?
#18 [00:34] <GreyVulpine> Nope. That's why it isn't working right now
#19 [00:36] <d4th> so what should i do
#20 [00:38] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#21 [00:39] <d4th> ok
#22 [00:39] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#23 [00:39] <GreyVulpine> Copy everything in that file to https://paste.ubuntu.com -- submit it, then post the link to it here.
#24 [00:40] <d4th> https://paste.ubuntu.com/p/fqT5rkj4wX/
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#27 [00:51] <UwU_Itz_lamborgg> hello folks, im trying to get an AMD Radeon HD 7730M running with MC 1.15.1 but it doesnt wanna play nice with it.. ive updated JRE and the drivers for the GPU to their absolute latest but still no luck. what else can i do?
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#30 [00:52] <UwU_Itz_lamborgg> please? i really need to get this running
#31 [00:54] <UwU_Itz_lamborgg> it keeps saying that OpenGL is not up-to-date. and ive noticed something odd in the AMD menu - It shows OpenGL version 26.20 and OpenGL API version Not Installed
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#43 [05:24] <HietHessaiako> Информация об ошибке: Failed to connect to libraries.minecraft.net port 443: Timed out
#44 [05:25] <HietHessaiako> Failed to connect to libraries.minecraft.net port 443: Timed out
#45 [05:39] * yaboi [webchat@64.43.180.228] has joined #minecrafthelp
#46 [05:40] <yaboi> hello there! i'm having trouble with minecraft java edition, whenever i try to play, minecraft will load up to 70-80%, but then crash, it's been happening for about a weeks now, and i've tried reinstalling java and minecraft but to no avail
#47 [08:38] * Areim [webchat@213.red-95-122-17.staticip.rima-tde.net] has joined #minecrafthelp
#48 [08:38] <Areim> Hola, alguien en español por aquí?
#49 [08:39] <Greymagic27> Areim, Hola. ¿Inglés?
#50 [08:39] <Areim> i could try
#51 [08:39] <Greymagic27> Areim, What's the issue?
#52 [08:39] <Areim> I'm having trouble installing the game
#53 [08:39] <Areim> once installed, it only shows a grey screen
#54 [08:40] <Greymagic27> Areim, The launcher or the actual game?
#55 [08:40] <Areim> launcher
#56 [08:41] <Greymagic27> Areim, Let's start by checking for any software that may be causing an issue
#57 [08:41] <Greymagic27> ??> Areim tools/hjt
#58 [08:41] <Mightyena> Areim: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#59 [08:41] <Mightyena> Areim: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#60 [08:42] <Areim> ok lets try
#61 [08:42] * tastyJu [webchat@ip5b40ce44.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#62 [08:44] <Areim> here it is
#63 [08:44] <Areim> https://paste.ubuntu.com/p/QHnvxTM4tq/
#64 [08:46] * Paul [webchat@host81-153-229-61.range81-153.btcentralplus.com] has joined #minecrafthelp
#65 [08:47] <Greymagic27> Areim, I can't see anything wrong there. Right now I don't know it's an issue that I can resolve. Here's a bug report about the issue: https://bugs.mojang.com/browse/MCL-11992
#66 [08:48] <Greymagic27> Areim, I'd like to quickly get a launcher_log to see if it has any activity
#67 [08:48] <Greymagic27> ??> Areim launcher/log-txt
#68 [08:48] <Mightyena> Areim: We need to see your full launcher log, which is created in the game directory.
#69 [08:48] <Mightyena> Areim: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#70 [08:48] <Paul> My minecraft keeps crashing and when it does it kills everything around me
#71 [08:48] <Greymagic27> Paul, Hey. Let's take a look at the crash report:
#72 [08:48] <Greymagic27> ??> Paul launcher/log-txt
#73 [08:48] <Mightyena> Paul: We need to see your full launcher log, which is created in the game directory.
#74 [08:48] <Mightyena> Paul: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#75 [08:49] <tastyJu> Hey I am German, so I am not that good in English but I try. My Minecraft does weird looking things. Everytime when I play Minecraft my whole world shakes very weird while I am moving. But when I am in third-person and looking at my head, then my world is normal but my head is shaking when I move my mouse. I tried everything starting with new windo
#76 [08:49] <tastyJu> ws and new minecraft. It wont go away and I don't know what I should do next.
#77 [08:49] <Greymagic27> tastyJu, Hey. Is it possible for you to send a video showing this happening? You can use streamable.com or youtube.com :
#78 [08:49] <Greymagic27> :)
#79 [08:49] <Paul> Don’t no how to get there
#80 [08:50] <tastyJu> Yes one sec
#81 [08:50] <Greymagic27> ??> Paul win/.minecraft
#82 [08:50] <Mightyena> Paul: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#83 [08:51] <Paul> It’s Xbox .and I think I’m a bit stupid
#84 [08:51] <Greymagic27> Paul, Ah. You're on bedrock edition?
#85 [08:52] <Paul> I don’t know
#86 [08:52] <Greymagic27> Paul, Are you playing on an xbox?
#87 [08:53] <Paul> yes xbox one
#88 [08:54] <Greymagic27> ??> Paul bedrock/support
#89 [08:54] <Mightyena> Paul: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.minecraft.net/hc/en-us/articles/360034754072-Minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#90 [08:57] <tastyJu> It's uploading
#91 [09:00] <Areim> i'm not sure a launcher log has been generated, i can't found it inside Minecraft folder (program files in Windows 10). There is a folder called "game", a folder called "runtime", a txt file called "debug", and the MinecraftLauncher application
#92 [09:00] <Areim> bue nothing else
#93 [09:00] <Areim> but*
#94 [09:01] <Greymagic27> ??> Areim win/.minecraft
#95 [09:01] <Mightyena> Areim: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#96 [09:01] <tastyJu> I am sorry, I have to go now but I am coming back in 2hours I guess. I'll send you my video later.
#97 [09:01] <Greymagic27> tastyJu, Alright. I'll see you then
#98 [09:02] * tastyJu [webchat@ip5b40ce44.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#99 [09:02] <Areim> there is not a launcher log there either
#100 [09:03] <Areim> there is a folder called versions, and two files: launcher_profiles.json and launcher_skins.json
#101 [09:03] <Greymagic27> ??> Areim launcher/log
#102 [09:03] <Mightyena> Areim: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#103 [09:03] <Greymagic27> Follow those steps instead
#104 [09:05] <Areim> cant follow step 1 since my launcher doesnt show any information
#105 [09:05] <Areim> it only shows a grey screen
#106 [09:05] <Areim> i cant see that "Settings" button on step 1
#107 [09:06] <Greymagic27> Areim, Ah. Try deleting the launcher_profiles.json and see if that does anything
#108 [09:06] <Areim> same grey screen
#109 [09:07] <Areim> and the file has been re generated
#110 [09:19] * Gjelfen [webchat@46-162-124-41.cust.bredband2.com] has joined #minecrafthelp
#111 [09:19] <Gjelfen> i cant login to minecraft
#112 [09:19] <Gjelfen> it says invalid email or password
#113 [09:20] <Gjelfen> #minecrafthelp i cant login to minecraft
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#115 [09:37] * Areim [webchat@213.red-95-122-17.staticip.rima-tde.net] has joined #minecrafthelp
#116 [09:38] <Areim> Hi Greymagic27, are you still there? i got disconnected
#117 [09:38] * Duck_ is now known as Duck
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#120 [11:13] * tastyJu [webchat@ip5b40ce44.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#121 [11:14] <tastyJu> Hi anyone here?
#122 [11:24] * tumbleweed [~bildramer@p200300CF37052B004E76A785D67B7FE7.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
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#124 [11:31] <Greymagic27> tastyJu, Hey. What's the issue?
#125 [11:34] <tastyJu> I was there 2 hours ago
#126 [11:34] <Greymagic27> tastyJu, You were where?
#127 [11:34] <tastyJu> here in the chat
#128 [11:34] <Greymagic27> tastyJu, Sorry to keep you waiting, I had IRL business to attend to
#129 [11:35] <Greymagic27> I'm here now though. How can I help?
#130 [11:36] <tastyJu> Uhm my Minecraft is doing weird things. In third person my head is shaking very weird and I don't know why. I did everything to fix it but nothing worked. When I am in ego my whole world is shaking like my head.
#131 [11:37] <tastyJu> I am sorry for my bad English, I am German
#132 [11:37] <Greymagic27> tastyJu, Could you send a video of this? You can use streamable.com or youtube.com to send it
#133 [11:37] <tastyJu> https://streamable.com/mz0nd
#134 [11:38] <Greymagic27> tastyJu, I can't see any issue there, does it happen without the badlion client?
#135 [11:39] <tastyJu> This is not badlion, I don't know why it is named like that. But yes even in vanilla
#136 [11:39] <Greymagic27> Without the GUI mod also?
#137 [11:39] <tastyJu> yes
#138 [11:39] <Greymagic27> tastyJu, In the video you sent I couldn't see anything wrong. Is it possible for you to send another one?
#139 [11:39] <tastyJu> I tried to reinstall minecraft and after that i was almost there
#140 [11:40] <tastyJu> My head is a little shaking, i can try to film it again
#141 [11:40] <Greymagic27> If possible
#142 [11:46] <tastyJu> It is uploading
#143 [11:47] <tastyJu> I don't really know the right word but my mouse is moving smooth and my head is a bit shivering
#144 [11:48] <Greymagic27> tastyJu, I'll see if I can see anything in this video
#145 [11:48] <tastyJu> Thank you
#146 [11:49] <tastyJu> Oh I just got an error, I don't know what this means:
#147 [11:49] <tastyJu> Eine Datei konnte nicht heruntergeladen werden; der Dateiinhalt unterscheidet sich von dem, der erwartet wurde.
#148 [11:49] <tastyJu> Name: 1.8.json
#149 [11:49] <Greymagic27> tastyJu, Try launching it again?
#150 [11:50] <tastyJu> Yes after i launched it again
#151 [11:50] <Greymagic27> I'm afraid I have to go. Hopefully another volunteer can hop in and finish
#152 [11:50] <tastyJu> Oh
#153 [11:50] <tastyJu> okay thank you
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#156 [12:03] <Link> Hello all. I'm having a slight issue; back in 2011 I purchased the Java edition of MC and recently claimed the Windows 10 edition via this account, which is now tied to this email too, which we shall call email A. I more recently had upgraded to Windows 10 and used another Microsoft account (email B) to sign in to Windows Store etc, and this is my
#157 [12:03] <Link> main email as I use it for the Xbox Store and other Windows 10 features. Is there any possible way for me to move my Windows 10 Minecraft license from email A to email B? I cannot download and play on email A as I must remain signed into Windows Store on email B to ensure all of my other programs and features are available. Cheers.
#158 [12:12] * HK_G11_ [webchat@138.185.187.84.rmstelecom.net.br] has joined #minecrafthelp
#159 [12:12] <HK_G11_> Hey
#160 [12:13] <HK_G11_> I'm facing a problem with my minecraft, my notebook has a built-in video card and an offboard, the built-in is a very bad HD Graphics, and my minecraft for some reason is opening with the HD Graphics and not with the other, it's the only game that I can think of that.
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#163 [12:18] * yaboi [webchat@64.43.180.228] has joined #minecrafthelp
#164 [12:18] <yaboi> hello there! i'm having trouble with minecraft java edition, whenever i try to play, minecraft will load up to 70-80%, but then crash, it's been happening for about a weeks now, and i've tried reinstalling java and minecraft but to no avail
#165 [12:19] <tastyJu> Did you try to delete your .minecraft folder?
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#167 [12:21] * HK_G11_ [webchat@138.185.187.84.rmstelecom.net.br] has quit. (Quit: webchat.esper.net)
#168 [12:24] * HK_G11_ [webchat@138.185.187.84.rmstelecom.net.br] has joined #minecrafthelp
#169 [12:25] <HK_G11_> hey, i'm facing a problem with my minecraft, my notebook has a built-in video card and an offboard, the built-in is a very bad HD Graphics, and my minecraft for some reason is opening with the HD Graphics and not with the other, it's the only game that I can think of that.
#170 [12:26] <yaboi> i will try that, ju
#171 [12:26] * TrazonXx [webchat@host-091-097-050-143.ewe-ip-backbone.de] has joined #minecrafthelp
#172 [12:28] <TrazonXx> hi can someone help me? If I open the Minecraft Launcher, then it makes an update and it won't finish! There is an error message that says: Unable to update the Minecraft Native Launcher! I can't play Minecraft!!!
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#175 [12:30] <HK_G11_> bro where is the official supporters?
#176 [12:31] <TrazonXx> I don't know
#177 [12:31] <HK_G11_> really, minecrafr doesnt have supporters?
#178 [12:31] <HK_G11_> bro...7
#179 [12:31] <yaboi> remember they can be busy
#180 [12:31] <HK_G11_> hahaha
#181 [12:32] <tastyJu> yes try that and tell me if it works :D yaboi
#182 [12:35] * HK_G11_ [webchat@138.185.187.84.rmstelecom.net.br] has quit. (Quit: webchat.esper.net)
#183 [12:36] <yaboi> it hasnt seemed to help, tastyJu
#184 [12:39] <TrazonXx> so can someone help?
#185 [12:40] * TrazonXx [webchat@host-091-097-050-143.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#186 [12:42] <tastyJu> yaboi hm then idk
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#189 [12:54] * Sonic7654321 [webchat@ip2504fa0e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#190 [12:55] <Sonic7654321> I updated my PC from Windows 7 to 10 and now Minecraft ist crashing everytime I wanna start the game.
#191 [12:55] <mattym> ??> Sonic7654321 launcher/log
#192 [12:55] <Mightyena> Sonic7654321: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#193 [12:57] * CUreDed [webchat@107-133-158-246.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#194 [12:57] <CUreDed> My Minecraft will crash while Loading
#195 [12:58] <mattym> CUreDed, Does it give any details in the crash message?
#196 [12:58] * PuRPLowY [webchat@195191162062.dynamic-ra-02.vectranet.pl] has joined #minecrafthelp
#197 [12:59] * yaboi [webchat@64.43.180.228] has joined #minecrafthelp
#198 [13:00] <CUreDed> Java SE Bianary is not responding
#199 [13:01] <mattym> ??> CUreDed tools/hjt
#200 [13:01] <Mightyena> CUreDed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#201 [13:01] <Mightyena> CUreDed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#202 [13:04] <CUreDed> https://paste.ubuntu.com/p/nDm8wTSqS3/
#203 [13:04] <mattym> CUreDed, Ok just a moment
#204 [13:05] <mattym> CUreDed, There is some malware/adware on the system known to cause this type of issue.
#205 [13:05] <mattym> ??> CUreDed av/adwcleaner
#206 [13:05] <Mightyena> CUreDed: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#207 [13:05] <Mightyena> CUreDed: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#208 [13:06] <yaboi> i rejoined so idk the context for that, but would that help my problem? minecraft's loading up to 70-90% but then crashing, i've reinstalld java and minecraft and deleted my .minecraft folder
#209 [13:06] <mattym> yaboi, Does it give you any details in the crash message?
#210 [13:06] * Sonic76543215 [webchat@ip2504fa0e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#211 [13:06] <yaboi> no, and there's no crash log for these
#212 [13:06] <yaboi> it's weird
#213 [13:07] <mattym> yaboi, You mean its not making any additional crash log files?
#214 [13:07] * CUreDed [webchat@107-133-158-246.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#215 [13:07] <yaboi> yep
#216 [13:07] <mattym> ??> yaboi launcher/log
#217 [13:07] <Mightyena> yaboi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#218 [13:07] <yaboi> nice, pokemon
#219 [13:07] <yaboi> ill try that
#220 [13:09] * CUreDed [webchat@107-133-158-246.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#221 [13:09] <Sonic7654321> https://paste.ubuntu.com/p/dz8gCbPqBy/
#222 [13:10] <CUreDed> The Computer had to Restart after running the debug program
#223 [13:10] <mattym> CUreDed, Right that was expected
#224 [13:10] <mattym> CUreDed, Try to run the game again
#225 [13:11] <CUreDed> I just Tried to and it worked.
#226 [13:11] <mattym> Sonic7654321, Can you also get us a paste.ubuntu link containing the log from this file from your PC - C:\Users\Oller Kasten\AppData\Roaming\.minecraft\hs_err_pid2432.log
#227 [13:11] <yaboi> Process crashed with exit code -805306369
#228 [13:12] <mattym> ??> yaboi av/adwcleaner
#229 [13:12] <Mightyena> yaboi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#230 [13:12] <Mightyena> yaboi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#231 [13:12] <CUreDed> +mattym, thank you for your help.
#232 [13:12] <mattym> CUreDed, No problem, enjoy!
#233 [13:12] * CUreDed [webchat@107-133-158-246.lightspeed.okcbok.sbcglobal.net] has quit. (Client Quit)
#234 [13:12] <Sonic7654321> https://paste.ubuntu.com/p/XsQCV7RZss/
#235 [13:12] <yaboi> ok ill use that.
#236 [13:13] <mattym> Sonic7654321, That was the same info. Get the new link filled with the info from the file I mentioned
#237 [13:14] <Sonic7654321> sry here: https://paste.ubuntu.com/p/nhg3GrXNm5/
#238 [13:14] * tumbleweed [~bildramer@p200300CF37052B004E76A785D67B7FE7.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#239 [13:15] * tumbleweed [~bildramer@p200300CF37052B004E76A785D67B7FE7.dip0.t-ipconnect.de] has joined #minecrafthelp
#240 [13:15] <mattym> Sonic7654321, And this only started after an update to Win 10?
#241 [13:16] <Sonic7654321> Yes, directly the first time i wanted to open minecraft
#242 [13:16] <mattym> ??> Sonic7654321 win/dxdiag
#243 [13:16] <Mightyena> Sonic7654321: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#244 [13:17] * yaboi [webchat@64.43.180.228] has quit. (Quit: webchat.esper.net)
#245 [13:18] <Sonic7654321> https://paste.ubuntu.com/p/YFHMCwJrSJ/
#246 [13:19] <mattym> Sonic7654321, Give me a moment to double check something.
#247 [13:20] <Sonic7654321> of course
#248 [13:22] <mattym> Sonic7654321, Ok, so unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#249 [13:24] <Sonic7654321> okay thank you very much
#250 [13:26] * Sonic7654321 [webchat@ip2504fa0e.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#251 [13:29] * yaboi [webchat@64.43.180.228] has joined #minecrafthelp
#252 [13:29] <yaboi> alright, it worked, thank you matt...?
#253 [13:29] <mattym> yaboi, Excellent, enjoy!
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#255 [13:52] * jordi [webchat@217-120-234-2.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#256 [13:53] <jordi> I just bought minecraft. Can't login on minecraft.net and not in the launcher. it says invalid username or password
#257 [13:56] * PuRPLowY [webchat@195191162062.dynamic-ra-02.vectranet.pl] has quit. (Quit: webchat.esper.net)
#258 [13:58] * macra99 [webchat@91.85.41.81] has joined #minecrafthelp
#259 [13:59] <macra99> is there anyone that can help with an issue im having?
#260 [13:59] <macra99> whenever i join a server it says Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#261 [14:01] <mattym> macra99, Is it with one server, or all?
#262 [14:01] <macra99> all
#263 [14:02] <macra99> ive tried it on multiple PCs in my house and they all have the issue
#264 [14:05] <mattym> macra99, If its happening across multiple servers and different computers on the same network, have you tried restarting your modem/router?
#265 [14:05] <macra99> yes, the issue still persists
#266 [14:06] <macra99> sometimes after restarting it does fix it but only temporarily
#267 [14:09] * nword [webchat@110.159.88.100] has joined #minecrafthelp
#268 [14:09] <nword> hello
#269 [14:09] <nword> i have my account
#270 [14:09] <nword> and it's not letting log in
#271 [14:10] <nword> and the minecraft.net isn't working
#272 [14:10] <macra99> mattym, do you know of any settings on my router that could be restricting it?
#273 [14:11] <mattym> macra99, From the way you have described it. It sounds like it's just a bad connection.
#274 [14:12] * nword [webchat@110.159.88.100] has quit. (Client Quit)
#275 [14:12] <macra99> mattym, i mean it is 30 down 10 up
#276 [14:14] <mattym> macra99, There can still be issues in the connection path between you and the servers. That would explain why it works sometimes and not others.
#277 [14:14] <mattym> macra99, Your best bet would be to keep trying till it works, then try not to loose the connection.
#278 [14:14] <macra99> will do, thanks
#279 [14:32] * SadICantPlay [webchat@94.12.118.188] has joined #minecrafthelp
#280 [14:34] <SadICantPlay> I bought minecraft on my old PC back in December, however my graphics card was far to old to install it. So I never even installed it. Now i have a new PC, logged into my account and it says i have not purchased it. I have Paypal evidence to the contrary. Please help.
#281 [14:35] <mattym> SadICantPlay, Are you sure you are logging in with the correct email?
#282 [14:35] <SadICantPlay> yes, only have one
#283 [14:35] <mattym> SadICantPlay, What does it say on the page if you log in at: account.mojang.com/me ?
#284 [14:38] <SadICantPlay> it says "Looks like you don't own Minecraft yet! Buy the game here!"
#285 [14:39] <mattym> SadICantPlay, When you purchased it, did you set up an ingame username?
#286 [14:39] <SadICantPlay> i have just double checked my Paypal and its defo there, 1 Dec 2019
#287 [14:40] <mattym> SadICantPlay, What is it?
#288 [14:40] * jamiehd64 [webchat@cpc72235-sotn14-2-0-cust14.15-1.cable.virginm.net] has joined #minecrafthelp
#289 [14:40] <SadICantPlay> Sorry, really can;t remember it
#290 [14:41] <mattym> SadICantPlay, Which website did you complete the purchase on (the paypal receipt may say)?
#291 [14:41] <SadICantPlay> it says PAYPAL *MINECRAFT
#292 [14:42] <jamiehd64> Hiya, anyone have any idea what that the wait time currently is for Mojang to get back to you about account issues? My account got stolen recently and I've managed to relocate my transaction ID, but it's super frustrating having to wait for Mojang to get back to me and having no idea how long it will be :/
#293 [14:42] <SadICantPlay> Video Game Arcade /Establishment
#294 [14:42] <SadICantPlay> then a code
#295 [14:42] <mattym> jamiehd64, There is currently no way to estimate.
#296 [14:43] <mattym> SadICantPlay, Can you find the email confirming the account creation? It should include the ingame username.
#297 [14:43] <jamiehd64> mattym ah ok thats a shame, thanks
#298 [14:43] <SadICantPlay> great, will check
#299 [14:47] <SadICantPlay> :-( nothing
#300 [14:49] <mattym> SadICantPlay, Are you sure there wasn't another email you may have used?
#301 [14:51] <jamiehd64> mattym, just out of curiosity, is the Mojang backlog usually like this, or is it exceptionally busy at the moment?
#302 [14:52] <mattym> jamiehd64, There was a time that is was much shorter. But honestly its been long for over a year now due to various issues that caused many users to flood it.
#303 [14:53] <jamiehd64> Ah okay that sucks, I guess I'll just wait it out then! Thanks for your helpl!
#304 [14:54] <SadICantPlay> +mattym well i have just found an email in my just asking me to verify, so i tried that again
#305 [14:54] <SadICantPlay> +mattym, thank you for you help by the waym much appreicated
#306 [14:55] <SadICantPlay> +mattym, sorry that was an old email for my Xbox account.
#307 [14:59] <SadICantPlay> +mattym, will i have to buy it again?
#308 [14:59] <mattym> SadICantPlay, Was it not attached to the other email you found>
#309 [15:02] <SadICantPlay> +mattym, no that was for my xbox account, no usernames on it at all
#310 [15:03] <mattym> SadICantPlay, And are you sure you purchased the Java Edition?
#311 [15:04] <SadICantPlay> +mattym, yep, defo, was excited to try it out, then v disappointed my old comp was too rubbish to install it
#312 [15:05] <SadICantPlay> +mattym, Paypal confirmation too
#313 [15:05] <mattym> SadICantPlay, You will need to get in contact with Mojang support then. That code from the paypal receipt (do not share it here) will help get you back on track.
#314 [15:05] <mattym> ??> SadICantPlay account/send-email
#315 [15:05] <Mightyena> SadICantPlay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#316 [15:06] <SadICantPlay> Mightyena thanks will do
#317 [15:08] <SadICantPlay> Thanks for your help!!!!
#318 [15:13] * SadICantPlay [webchat@94.12.118.188] has quit. (Quit: webchat.esper.net)
#319 [15:39] * Zacherypunch [webchat@035-132-130-114.res.spectrum.com] has joined #minecrafthelp
#320 [15:39] <Zacherypunch> hellow
#321 [15:40] <Zacherypunch> can i get some help wen i try to load my Minecraft it loads to the Mojang screen with the red bar loads part way and stops and crashes
#322 [15:41] <mattym> Zacherypunch, Does the crash message provide you with any details>
#323 [15:41] <Zacherypunch> ni
#324 [15:42] <Zacherypunch> no
#325 [15:42] <mattym> ??> Zacherypunch launcher/log
#326 [15:42] <Mightyena> Zacherypunch: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#327 [15:45] * Zacherypunch [webchat@035-132-130-114.res.spectrum.com] has quit. (Quit: webchat.esper.net)
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#329 [15:57] * Anthony [webchat@c-76-123-25-70.hsd1.va.comcast.net] has joined #minecrafthelp
#330 [15:58] * Jugador123 [webchat@190.86.109.32] has quit. (Client Quit)
#331 [15:58] <Anthony> What if Server Owner is not following the rules of EULA and banned me for that and won't give me a refund for the Items I have purchased. What do I do?
#332 [15:58] * Zacherypunch [webchat@035-132-130-114.res.spectrum.com] has joined #minecrafthelp
#333 [15:59] <Zacherypunch> https://paste.ubuntu.com/p/DMsSqPhQSs/
#334 [15:59] * Charlie [webchat@CPE688f2e2b4473-CM688f2e2b4470.cpe.net.cable.rogers.com] has joined #minecrafthelp
#335 [16:02] <Charlie> Hey, my minecraft launcher seems to load but crash with no crash error. I have tried reinstalling, rebooting computer, installing up to date drivers and launching in compatibility mode but no change.
#336 [16:03] <Zacherypunch> ^^^ SAME
#337 [16:18] <Charlie> is their anyone that can help?
#338 [16:21] * Anthony [webchat@c-76-123-25-70.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#339 [16:26] * S [spydar007@spydar007.com] has quit. (Quit: Quit)
#340 [16:28] * S [spydar007@spydar007.com] has joined #minecrafthelp
#341 [16:59] * Mosquera [webchat@161.10.218.147] has joined #minecrafthelp
#342 [16:59] <Mosquera> hola/hello
#343 [17:53] * frymaster [~frymaster@185.251.226.40] has quit. (Ping timeout: 378 seconds)
#344 [17:58] * frymaster [~frymaster@185.251.226.40] has joined #minecrafthelp
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#346 [19:05] * MinecraftPlayer [webchat@n122-111-218-22.meb4.vic.optusnet.com.au] has joined #minecrafthelp
#347 [19:05] <MinecraftPlayer> hello
#348 [19:05] <MinecraftPlayer> i cannot log into the launcher
#349 [19:05] <MinecraftPlayer> and i think it's because i have a third party software or something
#350 [19:05] <MinecraftPlayer> but i dont know how to get rid of it
#351 [19:06] <MinecraftPlayer> hello is anyone here?
#352 [19:11] <MinecraftPlayer> i need help please
#353 [19:15] * help_please [webchat@n122-111-218-22.meb4.vic.optusnet.com.au] has joined #minecrafthelp
#354 [19:15] <help_please> GreyBothellow
#355 [19:15] <help_please> anyone
#356 [19:15] <help_please> i need help please
#357 [19:15] <help_please> i cant log into the launcher
#358 [19:16] <help_please> and i think it's because i have some sort of third party software
#359 [19:16] <help_please> ive been using logmeinhamachi to play another game with friends recently so i thought it was that and deleted it
#360 [19:16] <help_please> but it still wont allow me to log into the minecraft website OR the launcher
#361 [19:16] <help_please> please help anyone
#362 [19:20] * help_please [webchat@n122-111-218-22.meb4.vic.optusnet.com.au] has quit. (Client Quit)
#363 [20:12] * DanGodz [webchat@host-186-4-247-196.netlife.ec] has joined #minecrafthelp
#364 [20:13] <DanGodz> Hi
#365 [20:13] <DanGodz> I would like to ask if i could reactivate my deleted account which is Thegodzillo15@gmail.com
#366 [20:14] <DanGodz> I recently deleated because i thought it was useles, what i didnt realize is that in that account i had all my money and i had bought certain things.
#367 [20:46] * eagleclaw273 [webchat@c-73-106-169-133.hsd1.ga.comcast.net] has joined #minecrafthelp
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#369 [21:09] * paco_ab [webchat@187.194.137.70] has joined #minecrafthelp
#370 [21:10] <paco_ab> I have two graphics cards, AMD Radeon(TM) Vega 8 and Radeon RX 560XI wanted minecraft to use Radeon card
#371 [21:11] <paco_ab> , so I searched google and find tutorials on how to do it. I went to graphics settings ( I have win10 ) , and I searched javaw.exe and I configured it so that it ran in 'High Performace'.
#372 [21:11] <paco_ab> It didn't, the task manager, along with pressing F3 in the game confirmed that minecraft was using integrated graphics.At first I thought I did something wrong, but when i did the same, for minecraft windows 10 ( bedrock edition) it totally worked, the card was showing usage on the task manager.
#373 [21:11] <paco_ab> I did this for PUBG also, and it also worked, PUBG was using dedicaded graphics.However minecraft java edition just doesn't seem to work. I have added the launcher, java.exe , javaw.exe and even javaws.exe and none of them work.
#374 [21:11] <paco_ab> I went to the task manager and ran minecraft java edition, I clicked on open file location and i copied the location. Then I went to graphics settings, and added that exact location, so that it used the 'High performance' card. It just doesn't work, please I would appreciate any suggestions.
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#376 [21:53] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#377 [21:56] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#378 [22:05] * MinecraftPlayer [webchat@n122-111-218-22.meb4.vic.optusnet.com.au] has joined #minecrafthelp
#379 [22:05] <MinecraftPlayer> hello
#380 [22:05] <MinecraftPlayer> is anyone here?
#381 [22:05] <MinecraftPlayer> i need help with logging in
#382 [22:05] <MinecraftPlayer> i had hamachi but i deleted it
#383 [22:05] <MinecraftPlayer> but i think it's still blocking something
#384 [22:05] <MinecraftPlayer> i cant log into minecraft webstie or the launcher
#385 [22:10] <Zacherypunch> none of you help
#386 [22:10] * Tanner [webchat@50.109.234.191] has joined #minecrafthelp
#387 [22:11] * Zacherypunch [webchat@035-132-130-114.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#388 [22:12] <Tanner> Hello, my wifi is working fine but i cannot log in and when i was earlier today i couldn't join any servers as it said there was maintenance.
#389 [22:17] * Tanner [webchat@50.109.234.191] has quit. (Quit: webchat.esper.net)
#390 [22:21] * MinecraftPlayer [webchat@n122-111-218-22.meb4.vic.optusnet.com.au] has joined #minecrafthelp
#391 [22:21] <MinecraftPlayer> i cant log into servers
#392 [22:21] <MinecraftPlayer> someone please help
#393 [22:32] * Andreas_Kleim [webchat@p5B064920.dip0.t-ipconnect.de] has joined #minecrafthelp
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#395 [23:50] * Cody [webchat@cpe-75-84-188-120.socal.res.rr.com] has joined #minecrafthelp
#396 [23:51] * Cody is now known as Guest84254
#397 [23:51] <Guest84254> Hello, I am having a problem, for some reason I am unable log in, no matter what I do, I have waited a full day and tried to log in and it still does not work