#1 [00:04] * Miner [webchat@n122-111-218-22.meb4.vic.optusnet.com.au] has joined #minecrafthelp
#2 [00:04] <Miner> HELLO
#3 [00:04] <Miner> i've been here 4 times today
#4 [00:04] <Miner> and NO ONE is helping
#5 [00:05] <Miner> i cant log in
#6 [00:05] <Miner> can anyone help please?!
#7 [00:05] <Andrio> Guest84254, what happens when you try?
#8 [00:05] <Andrio> Miner, what happens when you try?
#9 [00:05] <Miner> !
#10 [00:05] <Miner> OH MY GOD SOMEONE IS HERE FINALLY
#11 [00:05] <Miner> thank god
#12 [00:05] <Miner> thankyou
#13 [00:05] <Miner> it says invalid username or password
#14 [00:05] <Miner> please try again
#15 [00:06] <Miner> Andrio
#16 [00:06] <Miner> it has something to do with hamachi i think
#17 [00:06] <Miner> but i already deleted logmeinhamachi
#18 [00:06] * WayToDoor [~WayToDoor@plex.api-d.com] has quit. (Quit: Ping timeout (120 seconds))
#19 [00:07] <Miner> Andrio do you know how to fix this please?
#20 [00:07] * WayToDoor [~WayToDoor@plex.api-d.com] has joined #minecrafthelp
#21 [00:07] <Miner> hello? Andrio
#22 [00:07] <Andrio> ??> Miner tools/HJT
#23 [00:07] <Mightyena> Miner: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#24 [00:07] <Mightyena> Miner: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#25 [00:10] <Miner> https://paste.ubuntu.com/
#26 [00:10] <Miner> there
#27 [00:10] <Miner> https://paste.ubuntu.com/p/nwGHST6XM9/
#28 [00:10] <Miner> wait sorry
#29 [00:10] <Miner> that one
#30 [00:11] <Miner> Andrio ^
#31 [00:11] <Andrio> ??> Miner info/MCLeaks
#32 [00:11] <Mightyena> Miner: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#33 [00:11] <Mightyena> Miner: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#34 [00:11] <Andrio> ??> Miner win/hosts/edit
#35 [00:11] <Mightyena> Miner: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#36 [00:11] <Mightyena> Miner: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#37 [00:14] <Miner> wait
#38 [00:14] <Miner> so i got rid of 2 lines
#39 [00:14] <Miner> Host
#40 [00:14] <Miner> activation.acronis.com
#41 [00:14] <Miner> now it only shows that^ and my ip next to it
#42 [00:15] <Miner> Andrio ^
#43 [00:15] <Andrio> so you've been pirating other things too?
#44 [00:15] <Miner> ?
#45 [00:15] <Miner> i have no idea what that is
#46 [00:16] <Andrio> Miner, remove it also, then.
#47 [00:16] <Miner> this isnt my pc
#48 [00:16] <Miner> so uhhh yeah
#49 [00:16] <Miner> i removed it
#50 [00:17] <Andrio> Ah
#51 [00:17] <Miner> # <PCMaster> has rewritten this hosts file
#52 [00:17] <Miner> # IP Hosts
#53 [00:17] <Miner> this is all it says now
#54 [00:18] <Miner> is it fine now?
#55 [00:18] <Andrio> Miner, change your password.
#56 [00:18] <Miner> ok got it
#57 [00:19] <Miner> i changed it
#58 [00:20] <Miner> so im all good now?
#59 [00:21] <Miner> thanks for the help Andrio
#60 [00:21] <Andrio> no problem.
#61 [00:21] <Miner> i'll warn my family not to pirate stuff again
#62 [00:22] * Miner [webchat@n122-111-218-22.meb4.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#63 [00:33] <Guest84254> finally
#64 [00:33] <Guest84254> went away for a while
#65 [00:34] <Guest84254> it just says Invalid email or password
#66 [00:34] <Guest84254> please still be here
#67 [00:37] <Andrio> ??> Guest84254 tools/HJT
#68 [00:37] <Mightyena> Guest84254: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#69 [00:37] <Mightyena> Guest84254: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#70 [00:38] <Guest84254> hold on, i seem to have the same problem as Miner, let me see if I can do what he did and fix it
#71 [00:39] <Andrio> mm
#72 [00:40] <Guest84254> after I make all the edits to the file, all I do is save and close it, and reset my password?
#73 [00:41] <Guest84254> I have removed the tool also
#74 [00:41] <Andrio> Guest84254, yes
#75 [00:42] <Guest84254> oh lord thank you
#76 [00:42] <Guest84254> lmao Im dumb for trying to download an alt dispenser
#77 [00:42] <Guest84254> I appreciate the help
#78 [00:42] <Andrio> no problem.
#79 [00:42] * Guest84254 [webchat@cpe-75-84-188-120.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#80 [01:45] * Chit [webchat@98.180.173.68] has joined #minecrafthelp
#81 [01:47] <Chit> hi i havent playen in a few years so i decided to log in and play on a new computer since my old one was stolen a long time ago and none of my username or pass will work i cant even get a pass request to show in my email what do i do
#82 [01:48] <Chit> is anyone there?
#83 [01:49] <Chit> ooh how do i speak with mojang?
#84 [03:21] * Timhendriks [webchat@84-29-159-35.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#85 [03:22] <Timhendriks> Hi, i have trouble loging in
#86 [03:23] <Timhendriks> i enter all my account details and then click login but i just dont get a respons. when i try this on a other device i can login. what do i do?
#87 [03:35] * HotWheelsMcCoy [webchat@cpc156959-cani4-2-0-cust36.14-2.cable.virginm.net] has joined #minecrafthelp
#88 [03:36] <HotWheelsMcCoy> do you know how long it takes for a response from mojang roughly? my email to them was sent on the 9th of January.
#89 [04:46] * Murad [webchat@95.186.241.224] has joined #minecrafthelp
#90 [04:47] <Murad> I want to login to MS acount on PS4
#91 [04:50] <Murad> error massage “ we tried to sign you in to your microsoft Account, but something went wrong
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#99 [07:59] * miki [webchat@95.239.50.26] has joined #minecrafthelp
#100 [08:01] <miki> Why do I see minecraft with jagged block edges?
#101 [08:19] * charlotte [webchat@210.81-167-59.customer.lyse.net] has joined #minecrafthelp
#102 [08:19] <charlotte> Hello!
#103 [08:19] <charlotte> I have an issue with a texture pack I purchased a year ago. And I used it yesterday, but when I logged in today it was gone and I have an option to purchase it from the minecraft ingame store.
#104 [08:20] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#105 [08:22] <charlotte> its the natural texture pack, I can also provide proof that I did purchase this, as it say phurchased in the playstation store
#106 [08:23] <CubeTheThird> charlotte, you'll have to contact either Sony support or Microsoft support about that
#107 [08:27] <charlotte> okay thank you!
#108 [08:27] * charlotte [webchat@210.81-167-59.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#109 [08:37] <miki> Why do I see minecraft with jagged block edges?
#110 [08:37] <CubeTheThird> miki, can you get a screenshot of this?
#111 [08:38] <miki> where can I upload it?
#112 [08:38] <CubeTheThird> ??> miki imgur
#113 [08:38] <Mightyena> miki: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#114 [08:38] <miki> ok
#115 [08:42] <miki> https://imgur.com/a/Djd5Lwn
#116 [08:42] <miki> look also at the edges of the sword, they are not clear
#117 [08:43] <CubeTheThird> miki, are you using Nvidia graphics?
#118 [08:43] <miki> yes
#119 [08:43] <CubeTheThird> miki, can you open the Nvidia control panel?
#120 [08:43] <miki> yes
#121 [08:43] <miki> done
#122 [08:44] <CubeTheThird> miki, go to the 3D application settings, and make sure that the Anti-aliasing setting is set to Application Default
#123 [08:45] <miki> it is set up like this
#124 [08:46] <CubeTheThird> miki, ok. The only other thing we can check is to make sure your video drivers are up to date
#125 [08:46] <CubeTheThird> ??> miki win/dxdiag
#126 [08:46] <Mightyena> miki: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#127 [08:47] <miki> version: 26.21.14.4187
#128 [08:47] <CubeTheThird> miki, please follow all the instructions Mightyena gave you
#129 [08:49] <miki> https://paste.ubuntu.com/p/qzwykN2bCS/
#130 [08:50] <CubeTheThird> miki, ok it appears there is a slightly newer driver version for you: https://www.nvidia.com/Download/driverResults.aspx/156281
#131 [08:51] <CubeTheThird> miki, that being said, I doubt it will much affect the game. Minecraft does not natively support anti-aliasing currently
#132 [08:52] <miki> i have this driver version, as nvidia geforce experience says it is also updated
#133 [08:53] <CubeTheThird> miki, the version in your report shows it being 1 month older
#134 [08:53] <CubeTheThird> miki, but as I said, I doubt the update will much affect Minecraft
#135 [08:55] <miki> what do you suggest me?
#136 [08:56] <CubeTheThird> miki, there are no suggestions I have at this time. As I said, the game does not currently support anti-aliasing, which is the typical solution for jagged edges
#137 [08:59] <miki> I know this
#138 [09:33] * avellz [webchat@c-71-200-38-139.hsd1.de.comcast.net] has joined #minecrafthelp
#139 [09:34] <avellz> hello?
#140 [09:34] <avellz> I am having a difficult situation
#141 [09:34] <avellz> and youtube is not helping at all
#142 [09:35] <avellz> how do I switch my Minecraft Launcher to the newest one?
#143 [09:36] <CubeTheThird> avellz, install it from https://minecraft.net/download
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#146 [10:50] * paco_ab [webchat@187.194.137.70] has joined #minecrafthelp
#147 [10:50] <paco_ab> I have two graphics cards, AMD Radeon(TM) Vega 8 and Radeon RX 560X
#148 [10:50] <paco_ab> I wanted minecraft to use Radeon card, so I searched google and find tutorials on how to do it. I went to graphics settings ( I have win10 ) , and I searched javaw.exe and I configured it so that it ran in 'High Performace'. It didn't, the task manager, along with pressing F3 in the game confirmed that minecraft was using integrated graphics.
#149 [10:50] <paco_ab> At first I thought I did something wrong, but when i did the same, for minecraft windows 10 ( bedrock edition) it totally worked, the card was showing usage on the task manager. I did this for PUBG also, and it also worked, PUBG was using dedicaded graphics.
#150 [10:50] <paco_ab> However minecraft java edition just doesn't seem to work. I have added the launcher, java.exe , javaw.exe and even javaws.exe and none of them work.
#151 [10:50] <paco_ab> I went to the task manager and ran minecraft java edition, I clicked on open file location and i copied the location. Then I went to graphics settings, and added that exact location, so that it used the 'High performance' card. It just doesn't work, please I would appreciate any suggestions.
#152 [10:51] <paco_ab> my dx dialog:
#153 [10:51] <paco_ab> https://paste.ubuntu.com/p/vDTjV6FbQc/
#154 [10:51] <paco_ab> thanks for advance
#155 [11:19] * EnderLade [webchat@95-52-8-200.dynamic.murmansk.dslavangard.ru] has joined #minecrafthelp
#156 [11:22] <EnderLade> 1
#157 [11:23] <EnderLade> Не удалось загрузить файл.
#158 [11:23] <EnderLade> Название: patchy-1.1.jar
#159 [11:23] <EnderLade> Адрес: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#160 [11:23] <EnderLade> Информация об ошибке: Failed to connect to libraries.minecraft.net port 443: Timed out
#161 [11:24] <EnderLade> Файл на диске: patchy-1.1.jar
#162 [11:24] <EnderLade> Путь: C:\Users\Home\AppData\Roaming\.minecraft\libraries\com\mojang\patchy\1.1\patchy-1.1.jar
#163 [11:24] <EnderLade> Существует: Nonexistent
#164 [11:28] <Greymagic27> EnderLade, This is a known issue. What ISP are are you using? https://bugs.mojang.com/browse/MCL-12993
#165 [11:29] * noor [webchat@96-32-66-54.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#166 [11:31] <noor> Hello, I need help I own the java edition of minecraft on my account but i cannot download the real version of the game on my laptop it only allows me to download the trial version. I have the game downloaded on my other computer and am able to login and play the game successfully but it doesn't allow me to even download the real version on my othe
#167 [11:31] <noor> r computer.
#168 [11:33] <Greymagic27> noor, Use this link and download the .msi: https://www.minecraft.net/en-us/download/alternative
#169 [11:42] * zehra [webchat@194.135.171.65] has joined #minecrafthelp
#170 [11:43] <zehra> i cannot write a password
#171 [11:43] <Greymagic27> zehra, Hey. What do you mean?
#172 [11:44] <zehra> I don't know that what are you write
#173 [11:45] <Greymagic27> zehra, I need you to explain your issue
#174 [11:45] <zehra> i don't know that what is my password
#175 [11:45] <Greymagic27> You've lost your password?
#176 [11:46] <zehra> now I don't have password before
#177 [11:47] * paco_ab [webchat@187.194.137.70] has quit. (Quit: webchat.esper.net)
#178 [11:47] <zehra> i don't have any password before
#179 [11:48] <zehra> thank you
#180 [11:48] <zehra> bye bye
#181 [11:48] <zehra> i want to sleep
#182 [11:48] * Doggo [webchat@c-73-122-197-76.hsd1.ga.comcast.net] has joined #minecrafthelp
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#185 [12:02] * greatbozzz [webchat@ip503dca41.speed.planet.nl] has joined #minecrafthelp
#186 [12:03] <greatbozzz> Hello, I can't enter my account because I don't know the e-mail anymore, I do no the username where I logged in with previously, things changed?
#187 [12:03] <Greymagic27> ??> greatbozzz account/send-email
#188 [12:03] <Mightyena> greatbozzz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#189 [12:03] <greatbozzz> thanks
#190 [12:06] * greatbozzz [webchat@ip503dca41.speed.planet.nl] has quit. (Client Quit)
#191 [12:30] * joepr1 [webchat@94-212-144-37.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#192 [12:30] <joepr1> Hello, are there problems logging into MC thi s week?
#193 [12:31] <CubeTheThird> joepr1, what problems?
#194 [12:31] <joepr1> well I downloaded the newest version of MC and I get messages about bad drivers, dunno what to do, which drivers are meant
#195 [12:32] <joepr1> I am quite n00b...
#196 [12:32] <CubeTheThird> joepr1, do you have a dxdiag report?
#197 [12:32] <joepr1> probably, can u tell me where to find that?
#198 [12:32] <CubeTheThird> ??> joepr1 win/dxdiag
#199 [12:32] <Mightyena> joepr1: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#200 [12:32] <joepr1> oke thx brb
#201 [12:34] <joepr1> got it
#202 [12:35] <joepr1> Version DirectX 12
#203 [12:35] <joepr1> Is that what you need?
#204 [12:36] <CubeTheThird> joepr1, please follow ALL the instructions Mightyena gave you
#205 [12:36] <joepr1> oh oke
#206 [12:38] <joepr1> am i supposed to copy/paste that info in this chat directly?
#207 [12:38] <CubeTheThird> joepr1, as per the instructions paste it onto http://paste.ubuntu.com and give the URL here.
#208 [12:41] <joepr1> Erm do you need all that info and should none of that stay private?
#209 [12:42] <CubeTheThird> joepr1, all the info please. There isn't any personal information in that report
#210 [12:43] <joepr1> https://paste.ubuntu.com/p/Tb9xfnTSXZ/
#211 [12:45] <CubeTheThird> joepr1, ok one moment
#212 [12:45] <joepr1> thank you
#213 [12:46] <CubeTheThird> joepr1, ok you will need to download and install https://downloadcenter.intel.com/download/29274/Intel-Graphics-Windows-10-DCH-Drivers?product=96551
#214 [12:47] <joepr1> ok
#215 [12:47] * johan [webchat@77.223.161.102] has joined #minecrafthelp
#216 [12:48] <joepr1> igfx_win10_100.7584.exe
#217 [12:48] <joepr1> ?
#218 [12:48] <joepr1> ?
#219 [12:48] <joepr1> oops
#220 [12:48] <joepr1> 1 too many
#221 [12:49] <johan> I cannot upgrade my Minecraft account. This is because the email address I used to create my account is not valid anymore. I have tried sending emails to Mojang support but they are not answering. I sent the first email 6 months ago... What can I do to change the email address
#222 [12:49] <johan> ?
#223 [12:49] <CubeTheThird> johan, do you have a case number from your support request?
#224 [12:50] * johan [webchat@77.223.161.102] has quit. (Client Quit)
#225 [12:50] <joepr1> that scared him ;-)
#226 [12:50] <CubeTheThird> apparently
#227 [12:51] <joepr1> I am downloading igfx_win10_100.7584.exe
#228 [12:51] <joepr1> hope thets the correct one?
#229 [12:52] <CubeTheThird> joepr1, yes that's right
#230 [12:52] <joepr1> thx
#231 [12:52] <CubeTheThird> joepr1, also, are you using an external monitor?
#232 [12:52] <joepr1> no
#233 [12:52] <CubeTheThird> joepr1, hmm strange. Your report shows 2 display devices, but only 1 has details
#234 [12:52] <joepr1> plain laptop
#235 [12:55] <joepr1> downloaded, trying to install. Asks for permission to alter system <Yes> then it goes silent
#236 [12:56] <CubeTheThird> joepr1, it may take some time to prepare all the files. Also, your screen might flicker while it is installing
#237 [12:56] <joepr1> ah ok
#238 [13:01] <joepr1> done, its says i need to reboot but then i will have lost u i guess
#239 [13:01] <CubeTheThird> joepr1, you can always come back here after if you want
#240 [13:01] <joepr1> by this, mC should start ok?
#241 [13:01] <CubeTheThird> joepr1, hopefully
#242 [13:01] <joepr1> lol
#243 [13:02] <joepr1> well i will try. Thank uou so much for your help and patience!
#244 [13:02] <CubeTheThird> no problem :3
#245 [13:26] * TheFurkYT [webchat@78.165.129.207] has joined #minecrafthelp
#246 [13:26] <TheFurkYT> Hello
#247 [13:26] <CubeTheThird> hello TheFurkYT
#248 [13:26] <TheFurkYT> My problem is that my minecraft is using my bad video card.
#249 [13:28] <CubeTheThird> TheFurkYT, do you have a dxdiag report?
#250 [13:28] <TheFurkYT> My video card amd radeon 560X
#251 [13:29] <TheFurkYT> That's my only problem
#252 [13:29] <CubeTheThird> ??> TheFurkYT win/dxdiag
#253 [13:29] <Mightyena> TheFurkYT: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#254 [13:31] <TheFurkYT> Message too long
#255 [13:31] <CubeTheThird> TheFurkYT, please follow ALL the instructions on the page. Paste your report onto http://paste.ubuntu.com and give the URL here.
#256 [13:33] <TheFurkYT> Connection broken
#257 [13:33] <TheFurkYT> Connection broken
#258 [13:35] <CubeTheThird> TheFurkYT, can you try https://privatebin.net/
#259 [13:35] <TheFurkYT> I introduced Jawaw.exe to the amd graphics card, but it does not.
#260 [13:36] <TheFurkYT> I threw
#261 [13:39] <TheFurkYT> heyy
#262 [13:39] <CubeTheThird> TheFurkYT, is your issue with hybrid graphics?
#263 [13:40] <TheFurkYT> Minecraft seeing bad graphics card
#264 [13:42] <TheFurkYT> So I get poor performance in the game
#265 [13:43] <CubeTheThird> TheFurkYT, can you try following this guide: https://www.amd.com/en/support/kb/faq/dh-017
#266 [13:45] <TheFurkYT> This problem only happens in Minecraft I've tried all of these articles.
#267 [13:49] <TheFurkYT> Are you okay?
#268 [13:49] <TheFurkYT> hey
#269 [13:49] <CubeTheThird> TheFurkYT, in the game's f3 debug menu, what graphics card does it show?
#270 [13:49] <TheFurkYT> İntel 630 Graphics
#271 [13:50] <CubeTheThird> TheFurkYT, ok, and when you are selecting the javaw.exe, are you choosing the one inside the Minecraft installation folder, or the Java folder?
#272 [13:51] <TheFurkYT> I tried to introduce jawaw.exe to amd, but it didn't
#273 [13:51] <CubeTheThird> TheFurkYT, what is the location of javaw.exe ?
#274 [13:51] <TheFurkYT> The jawaw.exe file in the bin file
#275 [13:51] <CubeTheThird> TheFurkYT, yes, but what's the full path?
#276 [13:55] <TheFurkYT> Program Files (x86) > Minecraft>runtime>jre-x64>bin
#277 [13:55] <CubeTheThird> TheFurkYT, hmm ok that should be correct...
#278 [13:57] <TheFurkYT> İts correct?
#279 [14:00] <CubeTheThird> TheFurkYT, it should be correct yes...
#280 [14:00] <TheFurkYT> Sow
#281 [14:00] <TheFurkYT> What can I do
#282 [14:03] * helpmeeee [webchat@105.107.119.229] has joined #minecrafthelp
#283 [14:04] * helpmeeee [webchat@105.107.119.229] has quit. (Client Quit)
#284 [14:07] <TheFurkYT> hey
#285 [14:07] <TheFurkYT> hmm
#286 [14:07] <TheFurkYT> what can ı do dude
#287 [14:08] <TheFurkYT> off
#288 [14:08] <TheFurkYT> pls
#289 [14:08] <TheFurkYT> ı need your help
#290 [14:14] * Wolfye26 [webchat@37.167.106.67] has joined #minecrafthelp
#291 [14:15] <Wolfye26> Hello, i can't log in to minecraft it's says that email or password is incorect, but on my friend computer it let's log in, can somebody help me?
#292 [14:22] * Wolfye26 [webchat@37.167.106.67] has quit. (Quit: webchat.esper.net)
#293 [14:36] * ZachGame343 [webchat@186.10.195.223] has joined #minecrafthelp
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#295 [14:38] * MrT0nnz [webchat@cpe-194-152-9-218.cable.triera.net] has joined #minecrafthelp
#296 [14:38] <MrT0nnz> Hello?
#297 [14:39] * ZachGame343 [webchat@186.10.195.223] has joined #minecrafthelp
#298 [14:39] <ZachGame343> hello!, I have a problem of identity verification questions the cabin more than 10 times and do not change please help me
#299 [14:39] <Greymagic27> ??> ZachGame343 account/send-email
#300 [14:39] <Mightyena> ZachGame343: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#301 [14:39] <Greymagic27> MrT0nnz, Hey. What's the issue?
#302 [14:40] * ZachGame343 [webchat@186.10.195.223] has quit. (Client Quit)
#303 [14:40] <MrT0nnz> Yes hey im loggin in after few years and forgot my password and email can u help?
#304 [14:41] <Greymagic27> MrT0nnz, Have you emailed mojang yet?
#305 [14:41] <MrT0nnz> No notyet
#306 [14:42] <Greymagic27> MrT0nnz, You'll need to go ahead and do that:
#307 [14:42] <Greymagic27> ??> MrT0nnz account/send-email
#308 [14:42] <Mightyena> MrT0nnz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#309 [14:43] * ZachGame [webchat@186.10.195.223] has joined #minecrafthelp
#310 [14:43] <ZachGame> Hello, I have a problem is that I have changed the identification questions 10 times and do not change please help me: c and if you know Spanish better
#311 [14:44] <ZachGame> alguien habal español?
#312 [14:44] <ZachGame> habla*
#313 [14:44] <ZachGame> i from java
#314 [14:44] <Greymagic27> ZachGame, Hey zach. You'll need to email mojang:
#315 [14:44] <Greymagic27> ??> ZachGame account/send-email
#316 [14:44] <Mightyena> ZachGame: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#317 [14:45] <ZachGame> i am from java
#318 [14:45] <ZachGame> he asks me about xbox live
#319 [14:45] <Greymagic27> ZachGame, You can ignore that box :)
#320 [14:46] <ZachGame> Greymagic27 by?
#321 [14:46] <Greymagic27> ZachGame, What do you mean?
#322 [14:47] * ZachGame [webchat@186.10.195.223] has quit. (Client Quit)
#323 [14:48] * ZachGame [webchat@186.10.195.223] has joined #minecrafthelp
#324 [14:48] <ZachGame> Greymagic27 just help me how can I change the questions
#325 [14:49] <ZachGame> ?
#326 [14:49] <Greymagic27> ZachGame, I'm afraid I can't help you here as we're all volunteers. You'll need to send an email to mojang and they'll be able to help you
#327 [14:49] <ZachGame> mh
#328 [14:50] <ZachGame> hey
#329 [14:50] <ZachGame> Do you have any links?
#330 [14:50] <Greymagic27> ZachGame, Here's their email: https://help.minecraft.net/hc/requests/new
#331 [14:50] <ZachGame> Greymagic27
#332 [14:50] <ZachGame> thanks
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#334 [15:07] * RyanBray [webchat@67.210.45.100] has joined #minecrafthelp
#335 [15:08] <RyanBray> I have attempted to login into my Mojang account and it is not working. I tried to change the password, and it does not send me the email to reset it, and when I tried to make a new account, it says that my email is already connected to a mojang account. How can I reset my password?
#336 [15:10] <Greymagic27> RyanBray, Hey. Let's start by checking for any incompatible software which may be blocking you from logging in
#337 [15:10] <Greymagic27> ??> RyanBray tools/hjt
#338 [15:10] <Mightyena> RyanBray: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#339 [15:10] <Mightyena> RyanBray: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#340 [15:11] <RyanBray> can I run minecraft on a macbook?
#341 [15:12] <Greymagic27> RyanBray, Yes, it should run fine
#342 [15:13] <RyanBray> I can't run HijackThis because I am on a Mac
#343 [15:13] <Greymagic27> RyanBray, Ah. Do you have any Antivirus, Firewall, Ad Blocking or Parental Control software installed?
#344 [15:15] <RyanBray> No
#345 [15:16] <Greymagic27> Is it a personal PC that you're using?
#346 [15:16] * JTFry03 [webchat@23-122-8-223.lightspeed.cntmoh.sbcglobal.net] has joined #minecrafthelp
#347 [15:16] <RyanBray> yes
#348 [15:16] <Greymagic27> RyanBray, Have you ever been near or used MCLeaks or any other sort of alt dispenser?
#349 [15:17] <RyanBray> no
#350 [15:17] <Greymagic27> ??> RyanBray account/send-email
#351 [15:17] <Mightyena> RyanBray: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#352 [15:21] * errikosan [webchat@176.92.184.89] has joined #minecrafthelp
#353 [15:21] <errikosan> hello?
#354 [15:21] <errikosan> is this the support centre?
#355 [15:21] <Greymagic27> errikosan, Hi. How can I help?
#356 [15:22] <errikosan> well i connected to my game but before that my mc launcher would not update automaticly.Then i tried joining a server (any of them) but would not let me,Says i can not connect to the server
#357 [15:23] <errikosan> how can i manage this situation?
#358 [15:23] <Greymagic27> errikosan, Let's start by checking for any incompatible software that may be causing an issue with the game, such as a VPN
#359 [15:23] <Greymagic27> ??> errikosan tools/hjt
#360 [15:23] <Mightyena> errikosan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#361 [15:23] <Mightyena> errikosan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#362 [15:24] <JTFry03> I can not get into the tab to change my skin in the launcher. Due to an change in email. well service in general... I am currently looking in the purchase history. but the transaction might be too old. to get. I am logged into the launcher. The problem is with the three questions. which I came up with somewhere around 7 years ago. which lord if I r
#363 [15:25] <JTFry03> emember.
#364 [15:25] <Greymagic27> JTFry03, You'll need to email mojang with as much information as possible:
#365 [15:25] <Greymagic27> ??> JTFry03 account/send-email
#366 [15:25] <Mightyena> JTFry03: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#367 [15:25] <JTFry03> k
#368 [15:26] <errikosan> um can i ask what is HiJackThis perhaps?
#369 [15:26] <Greymagic27> errikosan, Sure thing. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#370 [15:26] <errikosan> Yeah but how can i know that
#371 [15:27] <Greymagic27> Here's the wiki page: https://en.wikipedia.org/wiki/HijackThis
#372 [15:29] <JTFry03> Fyi I am in the game right now.... just wanted to let you know...
#373 [15:29] <errikosan> the text is too long
#374 [15:29] <Greymagic27> errikosan, On wiki or the output?
#375 [15:29] <errikosan> the output i suppose
#376 [15:29] * JTFry03 [webchat@23-122-8-223.lightspeed.cntmoh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#377 [15:29] <Greymagic27> errikosan, Send it using paste.ubuntu.com
#378 [15:37] <errikosan> https://paste.ubuntu.com/p/fy43TyWXhJ/plain/
#379 [15:38] <errikosan> is this ok?
#380 [15:39] <errikosan> you up?
#381 [15:39] <errikosan> i know im a little late but i just could not figure this out
#382 [15:40] <errikosan> should be ok though
#383 [15:41] <errikosan> bruh wait
#384 [15:42] <errikosan> we were that close to greatness
#385 [15:42] <errikosan> we could have had it all
#386 [15:43] * mark [webchat@072-188-040-097.res.spectrum.com] has joined #minecrafthelp
#387 [15:43] <errikosan> hello
#388 [15:43] <errikosan> hello
#389 [15:43] * mark [webchat@072-188-040-097.res.spectrum.com] has left #minecrafthelp
#390 [15:43] <errikosan> ok
#391 [15:45] <errikosan> anyone here?
#392 [15:50] * Ricahrd [webchat@d75-156-101-115.bchsia.telus.net] has joined #minecrafthelp
#393 [15:50] * Ricahrd [webchat@d75-156-101-115.bchsia.telus.net] has quit. (Client Quit)
#394 [15:51] * Arturotheking [webchat@c-73-185-107-29.hsd1.ca.comcast.net] has joined #minecrafthelp
#395 [15:51] <Arturotheking> hello
#396 [15:51] <errikosan> hi
#397 [15:54] <Arturotheking> can you please help me. I reset my Minecraft files were deleted I tried logging into Minecraft.net but it doesn't show my purches so I cant download it again
#398 [16:00] <errikosan> maaan ima have to go to sleep so
#399 [16:00] <errikosan> goodbye feel free to awnser whenever you like
#400 [16:00] * errikosan [webchat@176.92.184.89] has quit. (Quit: webchat.esper.net)
#401 [16:01] * errikosan [webchat@176.92.184.89] has joined #minecrafthelp
#402 [16:01] <errikosan> hello
#403 [16:08] * errikosan [webchat@176.92.184.89] has quit. (Quit: webchat.esper.net)
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#407 [18:09] * Mark [webchat@76.99.172.229] has joined #minecrafthelp
#408 [18:10] <Mark> Hi, I am having trouble with signing into the Minecraft launcher. It says sorry please connect online or try again later.
#409 [18:15] <Mark> when I was signed in, the launcher couldn't connect to the internet for some reason. I reset my router, temporarily turned off my firewall for antivirus, restarted my computer and restarted the launcher multiple times
#410 [18:49] * Art [webchat@c-24-60-122-248.hsd1.ma.comcast.net] has joined #minecrafthelp
#411 [18:50] <Art> hello
#412 [18:50] <Art> #minecrafthelp I need help with a refund
#413 [18:51] * Art [webchat@c-24-60-122-248.hsd1.ma.comcast.net] has quit. (Client Quit)
#414 [18:54] * MinebottledV2 [webchat@c-107-4-110-247.hsd1.mi.comcast.net] has joined #minecrafthelp
#415 [18:54] <MinebottledV2> hello
#416 [18:56] <MinebottledV2> i can open my minecraft launcher however it only says play offline even though i am connected to a private and secure wifi network. how do i fix this?
#417 [19:02] * Chebika [webchat@144.132.33.141] has joined #minecrafthelp
#418 [19:03] <Chebika> hi there, im trying to launch forge in minecraft but am getting this error
#419 [19:04] <Chebika> https://paste.gg/p/anonymous/c2d06ae593614974a37b629e305ef507
#420 [19:16] * MinebottledV2 [webchat@c-107-4-110-247.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#421 [19:46] * Colejm12 [webchat@216-12-55-182.access.ntelos.net] has joined #minecrafthelp
#422 [19:46] <Colejm12> hey i can't download java edition i bought it a long time ago and i can't download it it's just trying to get me to buy it
#423 [19:47] <Colejm12> just figured it out
#424 [19:47] * Colejm12 [webchat@216-12-55-182.access.ntelos.net] has quit. (Client Quit)
#425 [20:18] * ars [webchat@cpe-74-67-84-28.stny.res.rr.com] has joined #minecrafthelp
#426 [20:19] <ars> my render distance is limited to 6 chunks on one server and none others/singleplayer
#427 [20:45] * banana [webchat@modemcable204.117-203-24.mc.videotron.ca] has joined #minecrafthelp
#428 [20:46] <banana> whenever i try to login to minecraft servers it says "failed to login: the authentication servers are currently down for maintenance"
#429 [20:46] <banana> help
#430 [21:10] * Wolfie_ [webchat@138.130.231.205] has joined #minecrafthelp
#431 [21:10] <Wolfie_> Heyy!
#432 [21:11] <Wolfie_> Is anybody ther?
#433 [21:26] * ars [webchat@cpe-74-67-84-28.stny.res.rr.com] has quit. (Quit: webchat.esper.net)
#434 [21:28] <Wolfie_> ..
#435 [22:15] * Ashley [webchat@c-73-203-11-150.hsd1.co.comcast.net] has joined #minecrafthelp
#436 [22:16] <Ashley> Hello, my favorite minecraft world vanished today and i dont know how to get it back!
#437 [22:45] * Gmacin727 [webchat@68-189-26-220.static.snlo.ca.charter.com] has joined #minecrafthelp
#438 [22:47] <Gmacin727> I’m not able to get into Minecraft. It’s been on the white screen forever. I deleted the app, closed out my iPad. I’ve tried it all.
#439 [22:50] * Gmacin727 [webchat@68-189-26-220.static.snlo.ca.charter.com] has quit. (Quit: webchat.esper.net)
#440 [23:13] * Michael [webchat@124-168-67-187.dyn.iinet.net.au] has joined #minecrafthelp
#441 [23:13] * Michael is now known as Guest15252
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#445 [23:49] <Bread> Hello, I was wondering if anyone could help me. I've had minecraft for years and nothing has happened until today. Whenever I log on it freezes, however sometimes it lets me play for about 5 minutes and then it freezes again. I've already restarted my ipad, I've deleted and redownloaded my app, making me lose all my work. All the updates are all up
#446 [23:49] <Bread> to date. I just logged on first today and all seemed fine, but five minutes later it froze. I tried relogging in but everytime I did it just kept on freezing earlier and earlier, to the point in which it now freezes only on the Mojang screen. I've looked at everything from the Minecraft support pages to youtube and haven't found a solution. Thx