#1 [00:51] * _Cold_Cherryy [webchat@210.107.65.20] has joined #minecrafthelp
#2 [00:51] <_Cold_Cherryy> refund my account
#3 [00:53] <_Cold_Cherryy> i send a report of my refund, but not back to me answer
#4 [01:19] <_Cold_Cherryy> refund website is not runnin
#5 [01:41] * ollie [webchat@106-68-120-185.dyn.iinet.net.au] has joined #minecrafthelp
#6 [01:42] <ollie> I have tried to login to my old Minecraft account I have had for years and I cant access it, its asking for an email but my account never used an email just a username please help me
#7 [01:44] <ollie> help me
#8 [01:44] <ollie> please
#9 [01:48] * ollie [webchat@106-68-120-185.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#10 [02:56] * gutti239 [webchat@cpe-70-118-141-239.hot.res.rr.com] has joined #minecrafthelp
#11 [02:56] <gutti239> hello ive been trying to log in with my info on ios but when it loads my account data it crashes
#12 [02:59] * gutti239 [webchat@cpe-70-118-141-239.hot.res.rr.com] has quit. (Client Quit)
#13 [03:03] * aa [webchat@58.182.91.100] has joined #minecrafthelp
#14 [03:04] <aa> I cant connect to any server
#15 [03:04] <aa> I got this error code
#16 [03:04] <aa> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#17 [03:27] * NIKITOS712 [webchat@46.61.114.45] has joined #minecrafthelp
#18 [03:29] <NIKITOS712> Здравствуйте!Приобрел вчера игру за 1900, деньги со счета списаны,звонили в банк-деньги поступили на счет, а доступа к игре и подтверждения покупки так и нет.Прошло более 12 часов. Служба поддержки по электронной почте не отвечает.Что делать?Куда обра�
#19 [03:31] <Andrio> sorry
#20 [03:31] <Andrio> ?
#21 [03:37] <NIKITOS712> Hello!I bought the game yesterday for 1900, the money was debited from the account, I called the Bank-the money was transferred to the account, and there is no access to the game and no confirmation of the purchase.More than 12 hours passed. The email support service does not respond.What to do?Where to apply?
#22 [03:39] <Andrio> NIKITOS712, did you check your spam folder?
#23 [03:43] <NIKITOS712> Yes
#24 [03:44] <NIKITOS712> NOTHING
#25 [03:46] <Andrio> ??> NIKITOS712 account/email-missing
#26 [03:46] <Mightyena> NIKITOS712: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.minecraft.net/hc/en-us/articles/360034636412-Cannot-Get-Mojang-System-Emails
#27 [03:46] <Mightyena> NIKITOS712: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#28 [03:46] <Mightyena> NIKITOS712: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#29 [03:48] <NIKITOS712> The account was confirmed
#30 [03:49] <NIKITOS712> I contacted the support service, but they don't respond to me.
#31 [03:56] * david [webchat@94.3.137.21] has joined #minecrafthelp
#32 [03:58] <david> hello i have downloaded minecraft java edition and brought the game but i cant find it on my pc
#33 [04:00] <david> but it is asking me to buy it again
#34 [04:02] * Terminator_Assi [webchat@ip-37-201-4-39.hsi13.unitymediagroup.de] has joined #minecrafthelp
#35 [04:03] <Terminator_Assi> I already bought Minecraft two years ago. Now I should buy a second time.
#36 [04:04] * david [webchat@94.3.137.21] has quit. (Quit: webchat.esper.net)
#37 [04:05] <Terminator_Assi> I even have the bill
#38 [04:06] <Terminator_Assi> So I don´t wanna buy that game a second time
#39 [04:09] <NIKITOS712> How do I contact support?
#40 [04:14] * NIKITOS712 [webchat@46.61.114.45] has quit. (Quit: webchat.esper.net)
#41 [04:29] * Me4502 [~quassel@117-20-70-117.751446.bne.nbn.aussiebb.net] has joined #minecrafthelp
#42 [05:50] * bob [webchat@120.148.99.159] has joined #minecrafthelp
#43 [05:50] <bob> hello
#44 [05:50] <bob> i put in the wrong email for when i migrated a account and im unable to access that wrong account
#45 [05:50] <bob> is there any ways of changing the email
#46 [05:52] <Greymagic27> ??> bob account/send-email
#47 [05:52] <Mightyena> bob: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#48 [06:03] <bob> how do i find the transaction id if i dont have the email?
#49 [06:03] <Greymagic27> ??> bob account/trans-id
#50 [06:03] <Mightyena> bob: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#51 [06:08] * vwbeetle53 [webchat@host86-175-192-9.range86-175.btcentralplus.com] has joined #minecrafthelp
#52 [06:09] <vwbeetle53> I had Minecraft on my laptop and now I have a pc, is there anyway to transfer my game to the pc or do I have to buy it again?
#53 [06:10] <Greymagic27> vwbeetle53, Hi. Just login with the same account that you used to buy the game and you should be able to download it again
#54 [06:10] <vwbeetle53> i have logged in, where do i go to download it?
#55 [06:10] <Greymagic27> vwbeetle53, https://www.minecraft.net/en-us/download/
#56 [06:11] <vwbeetle53> thanks
#57 [07:34] * Me4502 [~quassel@117-20-70-117.751446.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#58 [08:04] * clancy [webchat@101.179.147.75] has joined #minecrafthelp
#59 [08:04] <clancy> ive been been having issues with my Minecraft java edition
#60 [08:05] <clancy> it has been saying its not responding while I try to open it and I got it yesterday and it just wont work ive tried to reset it and it still wont work
#61 [08:06] * clancy [webchat@101.179.147.75] has quit. (Client Quit)
#62 [08:15] * jamiehd64 [webchat@cpc72235-sotn14-2-0-cust14.15-1.cable.virginm.net] has joined #minecrafthelp
#63 [08:17] <jamiehd64> Hiya, I'm currently waiting for a reply for an email from Mojang, as my account got stolen. If I bought another copy of the game to use until I get my original account back, does anyone know if I'd be able to get a refund on that purchase once my original account is returned to me?
#64 [08:25] * bob [webchat@120.148.99.159] has quit. (Quit: webchat.esper.net)
#65 [08:32] * errikosan [webchat@176.92.184.89] has joined #minecrafthelp
#66 [08:32] <errikosan> hello
#67 [08:34] <errikosan> before launching the game the minecraft launcher wont update first of all.Secondly, i have faced a problem with the game for quite a while now,since it will not allow me to enter any online server (Says can not connect to server).How is that managable is my question since I have had this problem for quite a while now
#68 [08:37] <errikosan> i visited your site the other day but had no time waiting so
#69 [08:37] <errikosan> here i am again
#70 [08:39] <errikosan> A sir told me to use HiJackThis and send the text that poped up on my screen but when i sent it he went away
#71 [08:40] * Leonschik [webchat@dslb-094-220-113-077.094.220.pools.vodafone-ip.de] has joined #minecrafthelp
#72 [08:40] <Leonschik> hello
#73 [08:40] <errikosan> hey man
#74 [08:40] <Leonschik> i have a problem
#75 [08:40] <errikosan> yeah me too
#76 [08:40] <Leonschik> is somebody here german
#77 [08:40] <errikosan> Ja
#78 [08:40] <Leonschik> gut xd
#79 [08:41] <errikosan> nah man im playing Xd
#80 [08:41] <Leonschik> was dein problem?
#81 [08:41] <errikosan> i just know a little bit of the language i dont really know sht
#82 [08:41] <errikosan> i cannot connect to online servers
#83 [08:41] <Leonschik> ok
#84 [08:41] <Leonschik> me too
#85 [08:41] <errikosan> and my launcher says it needs to update
#86 [08:42] <errikosan> but it wont
#87 [08:42] <errikosan> and here i am
#88 [08:42] <errikosan> waiting for 20 minutes know
#89 [08:42] <errikosan> now*
#90 [08:42] <Leonschik> my problem is that its says can not connect to your microsft account
#91 [08:43] <errikosan> you sure you're using the right info?
#92 [08:43] <errikosan> i am not an expert just mentioning the basics
#93 [08:44] <errikosan> pointing out*
#94 [08:44] <Leonschik> wait
#95 [08:44] <errikosan> ye
#96 [08:44] <Leonschik> that's what minecraft says
#97 [08:45] <Leonschik> can not connect to your microsft account
#98 [08:45] <errikosan> well our only hope is to wait on them helpers
#99 [08:45] <Leonschik> okay
#100 [08:46] <Leonschik> good luck to find that porblem
#101 [08:47] <errikosan> thank you man you too
#102 [09:01] * errikosan [webchat@176.92.184.89] has quit. (Quit: webchat.esper.net)
#103 [09:01] * errikosan [webchat@176.92.184.89] has joined #minecrafthelp
#104 [09:01] <errikosan> hey
#105 [09:02] <errikosan> i can not connect to any server (says i can not connect to the server and the launcher wont update
#106 [09:02] <errikosan> can pls somebody awnser
#107 [09:26] * FarFromHome [webchat@173-21-86-115.client.mchsi.com] has joined #minecrafthelp
#108 [09:30] <FarFromHome> Im having trouble running minecraft on windows im able to download the normal version and the .exe version but when i launch the game the Mojang loading bar fills only to about 70% before crashing ive done everything from restarting and redownloading different versions
#109 [09:33] * crappy [~chauffer@node-nyl.pool-1-10.dynamic.totinternet.net] has quit. (Read error: Connection reset by peer)
#110 [09:54] <Greymagic27> FarFromHome, Hey. Java or bedrock edition?
#111 [09:56] * jamiehd64 [webchat@cpc72235-sotn14-2-0-cust14.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#112 [10:07] * murillo2003 [webchat@177.125.172.16] has joined #minecrafthelp
#113 [10:07] <murillo2003> hello
#114 [10:07] <murillo2003> anyone here?
#115 [10:07] <Greymagic27> murillo2003, Hey. What's the issue?
#116 [10:08] <murillo2003> i need your help
#117 [10:08] <Greymagic27> What with?
#118 [10:08] <murillo2003> my english is not soo good
#119 [10:08] <murillo2003> i am brazilian
#120 [10:08] <murillo2003> i gonna try talk with u
#121 [10:08] <murillo2003> ok?
#122 [10:08] <Greymagic27> murillo2003, Yep :)
#123 [10:08] <murillo2003> ok lets go
#124 [10:09] <murillo2003> my problem its my account
#125 [10:09] <murillo2003> i buy this acount in 2010
#126 [10:09] <murillo2003> i have 17 years old now
#127 [10:09] <murillo2003> i didnt remeber my secrets asks
#128 [10:09] <murillo2003> to change my name
#129 [10:09] <murillo2003> or my skin
#130 [10:09] <Greymagic27> ??> murillo2003 account/send-email
#131 [10:09] <Mightyena> murillo2003: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#132 [10:10] <murillo2003> in this link
#133 [10:10] <murillo2003> i put my older email?
#134 [10:10] <Greymagic27> murillo2003, Put the email that you made your MC account with
#135 [10:11] <Greymagic27> If you don't have access to that email, put an email to have access to
#136 [10:11] <murillo2003> ok
#137 [10:12] <murillo2003> i need put my xbox gamer tag?
#138 [10:13] <Greymagic27> No, you can miss that one out
#139 [10:13] <murillo2003> ok
#140 [10:14] <murillo2003> i need to fill this camp? "Transaction ID"
#141 [10:14] <murillo2003> i dont have acess to my buy info
#142 [10:14] <Greymagic27> ??> murillo2003 account/trans-id
#143 [10:14] <Mightyena> murillo2003: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#144 [10:16] <murillo2003> if i dont have this email?
#145 [10:16] <murillo2003> because have a much time ago
#146 [10:16] <murillo2003> i was a child
#147 [10:16] <murillo2003> i dont remember
#148 [10:16] <Greymagic27> Give as much information as you can
#149 [10:16] <murillo2003> my father buy this to me
#150 [10:17] <murillo2003> ok
#151 [10:18] <murillo2003> finish
#152 [10:24] <murillo2003> hello?
#153 [10:24] <Greymagic27> murillo2003, I'm still here.
#154 [10:24] <Greymagic27> Once you've sent the reply you'll need to wait for a reply from mojang
#155 [10:24] <errikosan> hey
#156 [10:24] <murillo2003> uh ok
#157 [10:24] <errikosan> im having problems as well here
#158 [10:24] <murillo2003> thank you
#159 [10:24] <Greymagic27> errikosan, Hey. What's the issue?
#160 [10:24] <errikosan> i can not connect to any server (says i can not connect to the server and the launcher wont update
#161 [10:25] <Greymagic27> errikosan, Do you get any error message?
#162 [10:25] <errikosan> uh yeah should i write them down here?
#163 [10:25] <errikosan> yesterday you told me to use HIJackThis
#164 [10:26] <errikosan> and copy the text shown
#165 [10:26] <Greymagic27> errikosan, Can you send that log along with the error message shown?
#166 [10:26] <errikosan> yeah wait a minute
#167 [10:28] <errikosan> https://paste.ubuntu.com/p/nWpd27wRWk/plain/ this is the text from HiJackThis
#168 [10:28] <errikosan> on to copying the error message
#169 [10:33] <errikosan> says java.net.SocketException: Network is unreachable
#170 [10:33] <Greymagic27> errikosan, I think I've found the cause of the issue. Try running this tool:
#171 [10:33] <Greymagic27> ??> errikosan av/adwcleaner
#172 [10:33] <Mightyena> errikosan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#173 [10:33] <Mightyena> errikosan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#174 [10:33] <Greymagic27> You'll also want to uninstall hamachi and akami netsession
#175 [10:33] * Leonschik [webchat@dslb-094-220-113-077.094.220.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#176 [10:37] * Smok [webchat@cpc117266-ldry4-2-0-cust47.2-1.cable.virginm.net] has joined #minecrafthelp
#177 [10:38] <Smok> error on launch of the game, ive tried nearly everything please help "Process crashed with exit code -1073741676"
#178 [10:39] <Greymagic27> ??> Smok win/dxdiag
#179 [10:39] <Mightyena> Smok: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#180 [10:41] * errikosan [webchat@176.92.184.89] has quit. (Quit: webchat.esper.net)
#181 [10:51] * GolioRoopka [webchat@5.144.115.4] has joined #minecrafthelp
#182 [10:51] <GolioRoopka> help me
#183 [10:53] <GolioRoopka> Minecraft throws an error Не удалось загрузить файл.
#184 [10:54] <GolioRoopka> patchy-1.1.jar
#185 [10:54] * errikosan [webchat@176.92.184.89] has joined #minecrafthelp
#186 [10:54] <GolioRoopka> Failed to connect to libraries.minecraft.net port 443: Timed out
#187 [10:55] <errikosan> hey im back so nothing happened
#188 [10:55] <GolioRoopka> help me Minecraft throws an error: Failed to connect to libraries.minecraft.net
#189 [10:57] <errikosan> i installed what you said i should install and scanned but eventually nothing happened really
#190 [10:57] <errikosan> facing the same difficulties as far as i am concerned
#191 [11:11] * Shelby [webchat@71-218-127-34.hlrn.qwest.net] has joined #minecrafthelp
#192 [11:12] <Shelby> I go into the minecraft app and then it sits on the loading screen for a long time
#193 [11:14] <Shelby> so is there anything I can do so I can actually play.
#194 [11:14] <Shelby> ?
#195 [11:15] * Shelby [webchat@71-218-127-34.hlrn.qwest.net] has quit. (Client Quit)
#196 [11:41] * waw4444 [webchat@184.22.115.179] has joined #minecrafthelp
#197 [11:41] <waw4444> Mc lagging bad on i5 , 12 gigs ram
#198 [11:41] <waw4444> Anyone help
#199 [11:41] <waw4444> please
#200 [11:46] * waw4444 [webchat@184.22.115.179] has quit. (Quit: webchat.esper.net)
#201 [11:47] * papa [webchat@174-23-4-15.slkc.qwest.net] has joined #minecrafthelp
#202 [11:48] <papa> minecraft Java edition won't load. Just freezes and is "unresponsive". How do I fix this glitch?
#203 [11:50] * papa [webchat@174-23-4-15.slkc.qwest.net] has quit. (Client Quit)
#204 [12:12] * revival_17 [webchat@84.127.34.222.dyn.user.ono.com] has joined #minecrafthelp
#205 [12:12] * steff [webchat@90.219.115.37] has joined #minecrafthelp
#206 [12:12] <revival_17> Process crashed with exit code -805306369
#207 [12:12] <revival_17> what can i do
#208 [12:12] <steff> hi how do I get a refund
#209 [12:12] <revival_17> the game crash without enter
#210 [12:13] <steff> i brought Minecraft java edition tried everything. it wont work. im fed up now and i would like a refund
#211 [12:13] <revival_17> u have the same problem?
#212 [12:14] <steff> no mine wont even open
#213 [12:14] <Greymagic27> steff, Hey. Are you talking about the launcher or the game itself?
#214 [12:14] <revival_17> mine open launcher but t
#215 [12:14] <revival_17> dont start game
#216 [12:14] <Greymagic27> errikosan, Could you send another hijackthis log?
#217 [12:14] <steff> the launcher
#218 [12:14] <Greymagic27> ??> revival_17 av/adwcleaner
#219 [12:14] <Mightyena> revival_17: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#220 [12:14] <Mightyena> revival_17: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#221 [12:14] <Greymagic27> steff, Try the workaround here: https://bugs.mojang.com/browse/MCL-12561
#222 [12:14] <steff> i just want a refund
#223 [12:15] <Greymagic27> steff, Are you sure you don't want me to try and help you fix your issue?
#224 [12:15] <steff> tried everything taken me all day nothing has woked
#225 [12:15] <Greymagic27> steff, Have you tried the workaround on the bug report I linked above?
#226 [12:16] <revival_17> i dont have malware
#227 [12:16] <revival_17> i start the game and dont charge it
#228 [12:16] <revival_17> after on the launcher
#229 [12:16] <Greymagic27> revival_17, The crash you're having is usually related to malware and/or overlays. It's best to be save and do a quick scan with adwcleaner
#230 [12:16] <revival_17> ok
#231 [12:16] <Greymagic27> Don't worry, it doesn't install anything. It's just a .exe that you run :)
#232 [12:17] <steff> im so tired and fed up with Minecraft i just would like a refund. can you please point me in the direction to get one
#233 [12:17] <Greymagic27> ??> steff account/refund
#234 [12:17] <Mightyena> steff: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#235 [12:18] <steff> thank you
#236 [12:19] * Professor71 [webchat@ip24-251-156-218.ph.ph.cox.net] has joined #minecrafthelp
#237 [12:19] * Joe [webchat@h184-61-221-241.wtfrwi.dsl.dynamic.tds.net] has joined #minecrafthelp
#238 [12:19] <revival_17> the adw cleaner doesnt install
#239 [12:20] <Greymagic27> revival_17, Does it download?
#240 [12:20] <revival_17> no
#241 [12:20] <Joe> I cannot open minecraft on my iPad. It begins loading and then freezes.
#242 [12:20] <Greymagic27> revival_17, What antivirus are you using?
#243 [12:20] <Greymagic27> Joe, Known issue: https://bugs.mojang.com/browse/MCPE-61689
#244 [12:20] * Professor71 [webchat@ip24-251-156-218.ph.ph.cox.net] has quit. (Client Quit)
#245 [12:21] * Joe [webchat@h184-61-221-241.wtfrwi.dsl.dynamic.tds.net] has quit. (Client Quit)
#246 [12:21] * revival_17 [webchat@84.127.34.222.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#247 [12:23] * steff [webchat@90.219.115.37] has quit. (Quit: webchat.esper.net)
#248 [12:29] * revival_17 [webchat@84.127.34.222.dyn.user.ono.com] has joined #minecrafthelp
#249 [12:29] <revival_17> thanks
#250 [12:30] <Greymagic27> revival_17, Are you still having trouble downloading adwcleaner?
#251 [12:39] * spartan347 [webchat@ip2505f5c4.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#252 [12:40] <spartan347> Hello i just purchased Minecraft Java edition
#253 [12:40] <Greymagic27> spartan347, Hey. What's the issue?
#254 [12:40] <spartan347> but the game after finishing installing and updating it wont start it keeps saying Oops game crashed
#255 [12:40] <Greymagic27> ??> spartan347 launcher/log
#256 [12:40] <Mightyena> spartan347: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#257 [12:43] <spartan347> Error: Could not find or load main class net.minecraft.client.main.Main Process crashed with exit code 1
#258 [12:43] <Greymagic27> ??> spartan347 win/!
#259 [12:43] <Mightyena> spartan347: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#260 [12:43] <Mightyena> spartan347: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#261 [12:44] <spartan347> i dont use windows account
#262 [12:44] <spartan347> with special character
#263 [12:45] <Greymagic27> spartan347, Your error is consistant with the use of special characters in a windows username. We can confirm this by getting a full launcher log:
#264 [12:45] <Greymagic27> ??> spartan347 launcher/log-txt
#265 [12:45] <Mightyena> spartan347: We need to see your full launcher log, which is created in the game directory.
#266 [12:45] <Mightyena> spartan347: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#267 [12:46] <spartan347> https://paste.ubuntu.com/p/xhfMqKmFx2/
#268 [12:46] <Greymagic27> Follow the steps I sent above for a full launcher_log
#269 [12:47] <spartan347> give me a sec
#270 [12:49] <spartan347> i dont see any launcher_log file in the .minecraft folder
#271 [12:49] <Greymagic27> ??> spartan347 screenshot/external
#272 [12:49] <Mightyena> spartan347: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#273 [12:49] <Mightyena> spartan347: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#274 [12:52] <spartan347> https://imgur.com/a/vzJObD6
#275 [12:53] <Greymagic27> I wanted to see a screenshot of the folder aha
#276 [12:53] <spartan347> one sec
#277 [12:55] * Kaitlyn [webchat@137.81.25.177] has joined #minecrafthelp
#278 [12:55] <spartan347> https://imgur.com/a/cynfjAH
#279 [12:56] <Greymagic27> spartan347, From that screenshot I can see that your windows name does have some special characters in it. Windows only allows English (only A-Z and 0-9)
#280 [12:56] <Greymagic27> See this guide about how to fix the issue: https://minecraftirc.net/support-articles/windows/special-characters/
#281 [12:57] <Kaitlyn> https://imgur.com/Zpw865A
#282 [12:57] <Greymagic27> See the two possible fixes here: https://bugs.mojang.com/browse/MCL-12570
#283 [12:57] <spartan347> the free version was running ok
#284 [12:58] <spartan347> with the current account
#285 [12:58] * Kaitlyn [webchat@137.81.25.177] has quit. (Client Quit)
#286 [12:58] <Greymagic27> spartan347, Free version?
#287 [13:00] <spartan347> the one from the site who says "Try it for free"
#288 [13:00] <Greymagic27> spartan347, Ah. The demo you mean?
#289 [13:00] <Greymagic27> Whatever the case, it's happening now and you'll need to fix it
#290 [13:01] <spartan347> yup changed the account name
#291 [13:01] <spartan347> still the same error
#292 [13:01] <Greymagic27> spartan347, Just changing the name won't work. You either need to change the working directory of the launcher or create a new windows user
#293 [13:02] <spartan347> one sec will do a reinstalation
#294 [13:05] <spartan347> nope still the same after the restart too
#295 [13:05] <spartan347> error code 1
#296 [13:06] <Greymagic27> ??> spartan347 win/!
#297 [13:06] <Mightyena> spartan347: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#298 [13:06] <Mightyena> spartan347: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#299 [13:06] <Greymagic27> spartan347, Read the article
#300 [13:13] <spartan347> i did
#301 [13:13] <spartan347> and i put it on another pc too
#302 [13:13] <spartan347> still error code one
#303 [13:14] <spartan347> and this pc has english version of windows instead of greek version mine has
#304 [13:25] * HyperFrosty [webchat@c-68-56-46-97.hsd1.mi.comcast.net] has joined #minecrafthelp
#305 [13:26] <HyperFrosty> So i was playing minecraft then out of no where i get disconnected and everytime i try to play my own server it says i have to restart my game
#306 [13:27] * confusedforhelp [webchat@CPE0c473dc721b3-CM0c473dc721b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#307 [13:28] <confusedforhelp> trying to start game but still getting error 65542 and thought all the drivers were updated... any quick fix? i dont know where to find any other updates
#308 [13:28] <confusedforhelp> trying to start game but still getting error 65542 and thought all the drivers were updated... any quick fix? i dont know where to find any other updates
#309 [13:29] * HyperFrosty [webchat@c-68-56-46-97.hsd1.mi.comcast.net] has quit. (Client Quit)
#310 [13:31] <confusedforhelp> bruh help me
#311 [13:42] * dalurama [webchat@80.30.219.148] has joined #minecrafthelp
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#313 [13:43] * dain [webchat@73.37.247.3] has joined #minecrafthelp
#314 [13:43] <dain> Hello - I cannot login because I cannot remember all of my security question answers. However, i no longer have the email tied orginally to my account. So I'm stuck it wont let me in
#315 [14:33] <Greymagic27> ??> confusedforhelp win/dxdiag
#316 [14:33] <Mightyena> confusedforhelp: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#317 [14:55] * ShamHyper [webchat@host-190-59.skynet-msk.ru] has joined #minecrafthelp
#318 [14:55] <ShamHyper> Does not start not one of the versions, the game was reinstalled
#319 [14:55] <ShamHyper> And java too
#320 [14:55] <Greymagic27> ??> ShamHyper launcher/log-txt
#321 [14:55] <Mightyena> ShamHyper: We need to see your full launcher log, which is created in the game directory.
#322 [14:55] <Mightyena> ShamHyper: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#323 [14:56] * su [webchat@69-92-165-188.cpe.sparklight.net] has joined #minecrafthelp
#324 [14:56] <su> I submitted a ticket to mojang is august 2019 and still never heard back about migrating my account from old to new mojang
#325 [14:56] <su> What is an appropriate amount of time to wait for a response?
#326 [14:57] <Greymagic27> su, Hi. Do you have your case ID?
#327 [14:57] <su> Case ID 3038333
#328 [14:57] <Greymagic27> Thanks. Hopefully you'll hear back in a couple of days :)
#329 [14:58] <su> Been saying that for 6months now :D
#330 [14:58] <ShamHyper> http://paste.ubuntu.com/p/3HjTgQm68B/plain/
#331 [14:58] <ShamHyper>
#332 [14:58] <Greymagic27> ??> ShamHyper av/adwcleaner
#333 [14:58] <Mightyena> ShamHyper: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#334 [14:58] <Mightyena> ShamHyper: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#335 [14:58] <Greymagic27> su, Hopefully this time it'll be true aha
#336 [14:59] <su> Greymagic, did you initiate some action?
#337 [14:59] <ShamHyper> @Mightyena, i was do this already
#338 [14:59] * m6 [webchat@pool-100-12-239-175.nycmny.fios.verizon.net] has joined #minecrafthelp
#339 [15:00] <Greymagic27> su, I've escalated it to them. Hopefully you'll get a reply or something to say they're working on it
#340 [15:00] <su> thank you
#341 [15:00] <Greymagic27> ??> ShamHyper tools/hjt
#342 [15:00] <Mightyena> ShamHyper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#343 [15:00] <Mightyena> ShamHyper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#344 [15:00] <m6> hi. when i press log in and play on the ipad game freeze
#345 [15:00] * su [webchat@69-92-165-188.cpe.sparklight.net] has quit. (Client Quit)
#346 [15:00] <Greymagic27> m6, Known issue: https://bugs.mojang.com/browse/MCPE-61689
#347 [15:02] <m6> thanks
#348 [15:03] <m6> I'll try to log in in a few
#349 [15:03] <ShamHyper> https://paste.ubuntu.com/p/ZdqzSFXNSf/plain/
#350 [15:04] * bmssss2500 [webchat@server.pbc.edu] has joined #minecrafthelp
#351 [15:04] <bmssss2500> my game launches to the Mojang screen and then does not load
#352 [15:05] <Greymagic27> ShamHyper, Uninstall hamachi and disable the discord overlay
#353 [15:05] <Greymagic27> ??> bmssss2500 av/adwcleaner
#354 [15:05] <Mightyena> bmssss2500: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#355 [15:05] <Mightyena> bmssss2500: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#356 [15:06] * bmssss2500 [webchat@server.pbc.edu] has quit. (Client Quit)
#357 [15:07] <ShamHyper> Discord is off, hamachi deleted... Game can't start, and have same log
#358 [15:20] * Forgottenmythz_ [webchat@c-66-229-118-60.hsd1.fl.comcast.net] has joined #minecrafthelp
#359 [15:20] <Forgottenmythz_> Hello can anyone help me
#360 [15:21] <Forgottenmythz_> I had frozen my account about 4 or 5 months ago and I would like to know if there is a was I can get it back?
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#362 [15:45] * Ryco [webchat@82.131.98.231.cable.starman.ee] has joined #minecrafthelp
#363 [15:47] <Ryco> hello i got a problem with connection isseus, while connecting to a realm server, i get kicked every time with the message " Internal Exception Java io.IOException forcibly closed by remote host"
#364 [15:47] <Ryco> i checked my firewall and every point where this could be blocked and i changed my dns to
#365 [15:47] <Ryco> too
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#367 [15:50] * ShamHyper [webchat@host-190-59.skynet-msk.ru] has quit. (Quit: webchat.esper.net)
#368 [15:50] <Nicknack> I logged my son into my daughter's account by accident. We are using Java edition on pc. Her worlds are now on both accounts and she doesn't want her little brother playing on hers. What is wrong? I uninstalled and reinstalled and her world's still shows up on either account.
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#372 [16:20] * Fox9 [webchat@cpe-75-86-248-25.wi.res.rr.com] has joined #minecrafthelp
#373 [16:22] <Fox9> So my game crashes on start up I reinstalled both minecraft and java and it still dont work (java edition)
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#377 [16:36] * ElectroBolt5678 [webchat@050-090-034-047.res.spectrum.com] has joined #minecrafthelp
#378 [16:38] <ElectroBolt5678> I am having trouble with loading my minecraft java edition server through a batch file, can you diagnose my problem for me please?
#379 [16:38] <ElectroBolt5678> I am having trouble with loading my minecraft java edition server through a batch file, can you diagnose my problem for me please?
#380 [16:52] * ElectroBolt5678 [webchat@050-090-034-047.res.spectrum.com] has left #minecrafthelp
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#382 [17:00] * WayToDoor [~WayToDoor@plex.api-d.com] has quit. (Quit: See you later :))
#383 [17:18] * Hunter [webchat@129.64-138-220-net.sccoast.net] has joined #minecrafthelp
#384 [17:18] <Hunter> Minecraft keeps freezing
#385 [17:19] * NxaaN [webchat@45.6.5.92] has joined #minecrafthelp
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#393 [17:40] * bob [webchat@c-76-104-93-165.hsd1.va.comcast.net] has joined #minecrafthelp
#394 [17:42] <bob> i purchased minecraft. but i got a new computer and it wont let me redownload it to my new computer
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#397 [17:50] * XxJustDevilGirl [webchat@d110-32-240-91.bla800.nsw.optusnet.com.au] has joined #minecrafthelp
#398 [17:51] <XxJustDevilGirl> My Minecraft keeps freezing on the mojang screen. How do I fix this?
#399 [17:52] * XxJustDevilGirl [webchat@d110-32-240-91.bla800.nsw.optusnet.com.au] has quit. (Client Quit)
#400 [17:55] * Renderdrake [webchat@pool-108-20-149-89.bstnma.fios.verizon.net] has joined #minecrafthelp
#401 [17:56] <Renderdrake> This is getting really bad , if I try to connect the app freezes
#402 [17:56] <Renderdrake> and now what
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#408 [18:23] <Zoomer> So I just downloaded minecraft and tried to play it and it keeps getting stuck on the loading screen
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#413 [19:10] <peyman> when i log in in my ipad the app dosen't work.
#414 [19:15] * cj [webchat@cpe-98-155-159-138.hawaii.res.rr.com] has joined #minecrafthelp
#415 [19:16] <cj> my minecraft keeps crashing and giving me the "Game Crashed" box no matter what I do.
#416 [19:16] <cj> please help
#417 [19:17] <cj> I'm running on mac and I have reset basically everything you can imagine and I do not know what to do anymore
#418 [19:19] * cam [webchat@c-24-218-61-81.hsd1.ct.comcast.net] has joined #minecrafthelp
#419 [19:19] <cam> Hello.
#420 [19:19] <cam> Anyone that can help me out?
#421 [19:22] <cam> Mightyena
#422 [19:26] * felijorge1309 [webchat@c-73-44-134-105.hsd1.il.comcast.net] has joined #minecrafthelp
#423 [19:27] <felijorge1309> Hi, I am try to get in the game in mobile, when I touch sing in, the game like crash I when I try get into the game again don't get in
#424 [19:33] * cj [webchat@cpe-98-155-159-138.hawaii.res.rr.com] has quit. (Quit: webchat.esper.net)
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#426 [20:49] * DeusExMaximum [webchat@38.124.248.55] has joined #minecrafthelp
#427 [20:50] * clancy [webchat@101.179.147.75] has joined #minecrafthelp
#428 [20:51] <clancy> My mine craft hasn't been loading as it saying its timed out
#429 [20:52] <DeusExMaximum> My issue is that I've followed to steps to setting up a minecraft server in linux (I'm running Manjaro Arch) but for some reason my friend can't connect despite the fact that the server is up and I can join. The port open settings are set to 1 as instructed. I looked up "what is my ip" but he can't connect to it with my port (25565). Checking if th
#430 [20:52] <DeusExMaximum> at port is open online says that it's closed but forum conversations have suggested that it isn't trustworthy.
#431 [21:06] * samkrgr [webchat@c-73-104-227-44.hsd1.fl.comcast.net] has joined #minecrafthelp
#432 [21:06] <samkrgr> Hi\
#433 [21:06] <samkrgr> Anyone here?
#434 [21:06] <samkrgr> I need help logging into my account
#435 [21:08] <samkrgr> comrade
#436 [21:08] <samkrgr> I need assistance to serve the soviet union
#437 [21:08] <samkrgr> my family is starving and I need tio make miencradft lets plays to provide for them
#438 [21:16] * Me4502 [~quassel@117-20-70-117.751446.bne.nbn.aussiebb.net] has joined #minecrafthelp
#439 [21:17] * Chloe_ [webchat@cpe-23-241-62-56.socal.res.rr.com] has joined #minecrafthelp
#440 [21:17] <Chloe_> Hi I have a iPad 4 and I can’t get my Minecraft game to open. When it does it freezes. I’ve tried restarting the iPad and nothing seems to work.
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#445 [21:56] * Wolfie_228970 [webchat@67-3-51-117.dlth.qwest.net] has joined #minecrafthelp
#446 [21:58] <Wolfie_228970> #minecrafthelp I cannot get inside my Minecraft game. I’ve restarted my iPad multiple times and made sure I was on WiFi. When I press the app, it will only be on the white screen with the big MINECRAFT logo and only half the lines are filled to connecting. Please help, thank you.
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#449 [22:11] * formula383 [webchat@69.42.254.127] has joined #minecrafthelp
#450 [22:13] <formula383> hello, having a bit of trouble with my minecraft. when i go to my games, in the xbox console companion via windows 10, i get this error Minecraft is currently not available in your account. Here’s the error code, in case you need it: 0x803F8001
#451 [22:17] <formula383> have contacted microsoft about this, they asked for account verification, i gave them what i have. A email showing the account migrated request, "We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else." They first said well there is nothing we can do and i would have to
#452 [22:17] <formula383> go to mojang.net. after some more talking they said they would be fix this issue and contact me within 24 hours. well that never happened. So go to mojang.net today but i do not see anyplace to contact support?
#453 [22:55] * samkrgr [webchat@c-73-104-227-44.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#454 [23:09] * Elentia [webchat@47-40-10-231.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#455 [23:11] <Elentia> Whenever I open minecraft my account will be logged out. It will make me enter my account password several times before logging in. After thatIt will tell me whenever I try joining my multiplayer servers and it will come up with invalid session. How can I join my multiplayer servers?
#456 [23:13] * Devin [webchat@c-73-8-164-219.hsd1.il.comcast.net] has joined #minecrafthelp
#457 [23:14] <Devin> Hi, my minecraft won open past the Mojang Screen and im not sure what to do. Im on windows 10 trying to run the Java Edition
#458 [23:19] * Devin [webchat@c-73-8-164-219.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#459 [23:56] * wal18levy [webchat@104.38.1.191] has joined #minecrafthelp
#460 [23:57] <wal18levy> I lost my account, I was able to log on before on my old computer, but when I was logged out I can't log back in
#461 [23:57] * Kollie [webchat@71-80-127-171.dhcp.wlmn.ct.charter.com] has joined #minecrafthelp
#462 [23:57] <wal18levy> it says my email isn't right, I know my username and password
#463 [23:57] <Kollie> Hello?
#464 [23:57] <wal18levy> hello
#465 [23:58] <Kollie> Hi, I am having some minecraft issues, is this a place for support?
#466 [23:58] * reese [webchat@c-73-31-53-54.hsd1.wv.comcast.net] has joined #minecrafthelp
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#468 [23:58] * wal18levy [webchat@104.38.1.191] has quit. (Client Quit)
#469 [23:59] <Kollie> Well, hopefully I can get some help, I am having an issue logging into the minecraft launcher