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#2 [02:03] * DiamondPro2048 [webchat@221.127.10.17] has joined #minecrafthelp
#3 [02:03] <DiamondPro2048> when I am playing Minecraft 1.12.2 , the game freeze and eventually jump back to the desktop without any crash logs. However, I found there is an exit code -1073740791 in the game log. I reinstalled the graphics card's driver and the problem solved until I reboot the pc and the issue came back. What should I do? Please help. Thanks.
#4 [02:04] <DiamondPro2048> P.S I am using an RTX 2060 with the latest Nvidia driver version 441.87
#5 [02:04] <DiamondPro2048> P.S I am using an RTX 2060 with the latest Nvidia driver version 441.87
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#8 [02:46] <DiamondPro2048> When I play the game, it hanged and crashed back to the desktop, with exit code -1073740791 pls help.
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#11 [03:31] <DiamondPro2048> Anyone help me pls
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#13 [06:42] * baratheon [webchat@79.116.59.100] has joined #minecrafthelp
#14 [06:43] <baratheon> hello, i have an issue with my minecraft server. i have an entry high end pc so i have no problem running minecraft, but my server is lagging, it overloads and me and my friend have internet lag. it says that server is overloaded and is X ticks behind, might it be an ram usage issue? if yes, how do i add more ram to my minecraft server?
#15 [06:44] * Res [webchat@90.216.230.136] has joined #minecrafthelp
#16 [06:44] <baratheon> also, i have 1gbs internet(both download and upload) through wire so internet speed/quality issue is highly unlikely
#17 [07:22] * sookie [webchat@host-95-192-204-67.mobileonline.telia.com] has joined #minecrafthelp
#18 [07:23] <sookie> I got my computer cleansed, because it was old and needed a system cleanse, now I don't know how to redownload my game, as I only get the option to buy it again
#19 [07:24] <sookie> I cannot find anywhere "download your gameversion" or anything, and it can't be that I have to repurchase it, right? That would be a total scam!
#20 [07:28] * baratheon [webchat@79.116.59.100] has quit. (Quit: webchat.esper.net)
#21 [07:32] <sookie> hello? Is anyone there?
#22 [07:33] * Res [webchat@90.216.230.136] has quit. (Quit: webchat.esper.net)
#23 [07:36] <Andrio> sookie, try https://minecraft.net/download
#24 [07:37] <sookie> akright I will try that
#25 [07:40] <sookie> thank you it worked!
#26 [07:57] * George [webchat@105.227.31.185] has joined #minecrafthelp
#27 [07:58] <George> Hey guys! Keep getting errors trying to purchase Minecraft Java via their official websites. Tried 3 different cards - spoke with my Bank people, all unblocked from their side but Mojang keeps declining the cards stating that I need to 'verify their info'. Anyone else had problems like this before?
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#33 [11:11] * Doge08 [webchat@ip-85-93-170-190.wscnet.cz] has joined #minecrafthelp
#34 [11:12] <Doge08> I can't log in to Minecraft.net my login doesn't respond and it doesn't give me the wrong password please help me
#35 [11:13] <Greymagic27> ??> Doge08 tools/hjt
#36 [11:13] <Mightyena> Doge08: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#37 [11:13] <Mightyena> Doge08: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#38 [11:19] <Doge08> it does not work for me
#39 [11:27] <Greymagic27> Doge08, What do you mean by it doesn't work?
#40 [11:30] <Doge08> it just doesn't work
#41 [11:30] <Greymagic27> Doge08, Does it give any error? Does it launch?
#42 [11:30] <Doge08> no
#43 [11:30] <Doge08> yes yes
#44 [11:31] <Doge08> sorry
#45 [11:31] <Greymagic27> Doge08, What's the error it gives you?
#46 [11:32] <Doge08> im dont know it does work :(
#47 [11:32] <Greymagic27> ??> Doge08 screenshot/external
#48 [11:32] <Mightyena> Doge08: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#49 [11:32] <Mightyena> Doge08: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#50 [11:33] <Doge08> or try to sign out of all devices
#51 [12:17] * Monkeybrain46 [webchat@cpc84101-pool16-2-0-cust70.15-1.cable.virginm.net] has joined #minecrafthelp
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#53 [12:37] * jay [webchat@165.155.193.230] has joined #minecrafthelp
#54 [12:37] <jay> I am trying to log into my Minecraft account but I cant remember what email or password I used but I do remember my Minecraft username
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#56 [13:47] * JC [webchat@cpe-172-101-253-196.rochester.res.rr.com] has joined #minecrafthelp
#57 [13:47] <JC> My survival worlds have been coorrupting very often lately
#58 [15:16] * Bivski [webchat@cpe-184-54-149-108.swo.res.rr.com] has joined #minecrafthelp
#59 [15:19] <Bivski> Hello, this is Ben. I have an issue with my Minecraft account/Mojang account. First I have a deleted email and its currently an deleted email that I cant bring back or use. I can't get the email back at all. Secondly, I have security questions that I am not aware of at all. I've made them a long time ago and have no clue what they are. I can’t rese
#60 [15:19] <Bivski> t them because I have a deleted email. So in my situation, I cannot log in or change certain stuff on my account. I will appreciate it if you guys can change the email of the account to benjaminsvintsitsky@gmail.com and
#61 [16:08] * coralisnotgay [webchat@d198-53-37-106.abhsia.telus.net] has joined #minecrafthelp
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#64 [16:08] <coralisnotgay> I wanna refund Minecraft java edition so I can get windows 10 edition.
#65 [16:10] <coralisnotgay> #minecrafthelp can I refund Minecraft java edition for Minecraft windows 10 edition?
#66 [16:21] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has quit. (Quit: Follow ma Twitter: @GingerGeek)
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#69 [16:31] * Cowgirl3127 [webchat@75.80.67.123] has joined #minecrafthelp
#70 [16:33] <Cowgirl3127> I can't get the game to load. The launcher loads fine but when I go to play my world it won't load and the game keeps crashing.
#71 [16:35] <Cowgirl3127> please help
#72 [16:58] * sunder [webchat@c-73-178-165-8.hsd1.nj.comcast.net] has joined #minecrafthelp
#73 [16:59] <sunder> i am having trouble connecting to minecraft launcher , get an error , cannot connect to server
#74 [17:07] * calodeaon [webchat@pool-108-54-107-101.nycmny.fios.verizon.net] has joined #minecrafthelp
#75 [17:07] <calodeaon> hi
#76 [17:08] <calodeaon> I no longer have the same email address I setup account with...what can I do to recover that Minecraft account
#77 [17:17] * sunder [webchat@c-73-178-165-8.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#78 [17:18] * Cowgirl3127 [webchat@75.80.67.123] has joined #minecrafthelp
#79 [17:18] <Cowgirl3127> Why won't the game load when the launcher does?
#80 [17:42] <Cowgirl3127> Would please someone help me?
#81 [17:44] * Clapperreviews_ [webchat@24.60.56.170] has joined #minecrafthelp
#82 [17:45] <Clapperreviews_> When I press purchase it turns gray but nothing happens
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#86 [17:59] * NirvanaXSIREN [webchat@cpe-173-174-38-194.austin.res.rr.com] has joined #minecrafthelp
#87 [18:01] <NirvanaXSIREN> my minecraft launcher says "no connection" even when i retry it. Im very obviously connected to the wifi and have no problems on other apps. Then when I try to run it offline it says Unable to create
#88 [18:01] <NirvanaXSIREN> directory.
#89 [18:06] * Riley [webchat@d72-39-68-142.home1.cgocable.net] has joined #minecrafthelp
#90 [18:07] <Riley> I am having a hard time converting my minecraft premium to my mojang acc. how do i see what my old username was?
#91 [18:10] * NirvanaXSIREN [webchat@cpe-173-174-38-194.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#92 [18:13] <Riley> thanks for the help
#93 [18:19] * NirvanaXSIREN [webchat@cpe-173-174-38-194.austin.res.rr.com] has joined #minecrafthelp
#94 [18:20] <NirvanaXSIREN> my minecraft says its not connected to wifi in the launcher and only has the go offline button. Even when i try to refresh and reconnect it wont. Then when i try to play offline it says it cant connect to directory??? PLEASE HELP ive had this problem for months
#95 [18:38] * DillyDabr [webchat@162.245.63.159] has joined #minecrafthelp
#96 [18:40] <DillyDabr> im having a glitch where when i put my code in it just sits there and says placing order how do i fix it
#97 [18:42] * Ludvig [webchat@87.116.25.212] has joined #minecrafthelp
#98 [18:42] * spurv [webchat@otwaon0916w-grc-03-76-69-122-56.dsl.bell.ca] has joined #minecrafthelp
#99 [18:42] <Ludvig> Hi! I played minecraft back in 2013 but haven't tried it since. I forgot my password - how do I regain acces
#100 [18:43] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#101 [18:43] <spurv> Hey! Just downloaded mc for the first time and it will not go online, ive done all the suggestions from threads etc with no luck. Looking for some suggestions
#102 [18:43] <CubeTheThird> spurv, what happens exactly?
#103 [18:43] * Ludvig [webchat@87.116.25.212] has quit. (Client Quit)
#104 [18:44] <spurv> I launch the game and am offline
#105 [18:44] <CubeTheThird> spurv, do you mean the game launcher says offline mode?
#106 [18:44] <spurv> yep
#107 [18:44] <CubeTheThird> spurv, what anti-virus and firewall software do you have?
#108 [18:45] <spurv> windows anti virus/firewall nothing special or 3rd party
#109 [18:45] <CubeTheThird> spurv, in that case let's start with a malware scan
#110 [18:45] <CubeTheThird> ??> spurv av/adwcleaner
#111 [18:45] <Mightyena> spurv: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#112 [18:45] <Mightyena> spurv: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#113 [18:45] <spurv> scanning
#114 [18:46] <spurv> nothing
#115 [18:46] <spurv> clean as a whistle
#116 [18:47] <CubeTheThird> ??> spurv tools/hjt
#117 [18:47] <Mightyena> spurv: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#118 [18:47] <Mightyena> spurv: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#119 [18:47] <spurv> https://gyazo.com/40d093f07b6ba2cdcec05ac96ec2b5d9
#120 [18:49] <CubeTheThird> spurv, that's normal
#121 [18:49] <spurv> https://paste.ubuntu.com/p/dc7r5VtzxZ/
#122 [18:51] <CubeTheThird> spurv, hmm not seeing anything overly unusual. are you using a VPN/Proxy?
#123 [18:51] <spurv> nope
#124 [18:51] <CubeTheThird> spurv, are you on a public network, like at a school or library?
#125 [18:51] <spurv> nope
#126 [18:51] <CubeTheThird> spurv, can you open a cmd window?
#127 [18:52] <spurv> yes
#128 [18:52] <CubeTheThird> spurv, there, run ping authserver.mojang.com
#129 [18:53] <spurv> https://paste.ubuntu.com/p/GFkJsJgty7/
#130 [18:53] <CubeTheThird> spurv, and ping sessionserver.mojang.com
#131 [18:54] <spurv> same thing
#132 [18:54] <DillyDabr> im having a glitch where when i put my code in it just sits there and says placing order how do i fix it
#133 [18:54] <CubeTheThird> spurv, what's the IP address?
#134 [18:54] <CubeTheThird> DillyDabr, on what site?
#135 [18:54] <spurv> https://paste.ubuntu.com/p/hqHRsT8yRm/
#136 [18:54] <DillyDabr> https://my.minecraft.net/en-us/store/minecraft/#buy
#137 [18:54] <CubeTheThird> DillyDabr, are you referring to a gift code?
#138 [18:55] <DillyDabr> yes
#139 [18:55] <CubeTheThird> spurv, hmm... odd. Guess we'
#140 [18:55] <CubeTheThird> spurv, guess we'll check the launcher logs
#141 [18:55] <CubeTheThird> ??> spurv launcher/log
#142 [18:55] <Mightyena> spurv: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#143 [18:55] <CubeTheThird> DillyDabr, can you try using a different browser, firstly?
#144 [18:55] <DillyDabr> ok
#145 [18:56] <Bivski> CubeTheThird
#146 [18:56] <Bivski> I have a question
#147 [18:56] <CubeTheThird> ask
#148 [18:56] <Bivski> Is there any way I can can get a different email on my minecraft account
#149 [18:57] <Bivski> because i have an deleted email and I cant log in
#150 [18:57] <CubeTheThird> ??> Bivski account/reset-email
#151 [18:57] <Mightyena> Bivski: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#152 [18:57] <CubeTheThird> Bivski, oh, if you don't have access to the original, you will have to contact Mojang support
#153 [18:57] <CubeTheThird> ??> Bivski mojang/email
#154 [18:57] <Mightyena> Bivski: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#155 [18:57] <Mightyena> Bivski: Note: Do NOT send more than one at a time.
#156 [18:57] <spurv> https://paste.ubuntu.com/p/pnSGfN8T9H/
#157 [18:57] <CubeTheThird> spurv, can you logout and back into the launcher?
#158 [18:57] <Bivski> CubeTheThird Mightyena the thing is I don't know my security questions too
#159 [18:58] <Bivski> I can't reset them
#160 [18:58] <spurv> lol
#161 [18:58] <Bivski> and Have an deleted email I can get it back
#162 [18:58] <spurv> im connected
#163 [18:58] <spurv> sorry for wasting your time chief.
#164 [18:58] <CubeTheThird> Bivski, Mightyena is a bot. We do not work for Mojang here, and thus don't have access to account details
#165 [18:58] <CubeTheThird> spurv, no worries :3
#166 [18:59] <Bivski> ok so the only thing i can be is submit an request to mojang
#167 [18:59] <Bivski> can do*
#168 [18:59] * spurv [webchat@otwaon0916w-grc-03-76-69-122-56.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#169 [18:59] <CubeTheThird> Bivski, that's right. Make sure you use an email you have access to, and send the account email in the message
#170 [18:59] <Bivski> ok thank you
#171 [18:59] <Bivski> is there any estimate when they will replay
#172 [19:00] <CubeTheThird> Bivski, there is not, but I'd say a few weeks at least because of the holidays that just passed
#173 [19:00] <Bivski> ok because I have done one before and its been more than that
#174 [19:00] <Bivski> its kinda sucks to be honest
#175 [19:00] <DillyDabr> so CubeTheThird what browser would you advise?
#176 [19:00] <CubeTheThird> Bivski, how long ago did you send it?
#177 [19:01] <Bivski> I sent one at December 31
#178 [19:01] <CubeTheThird> DillyDabr, Firefox, Chrome, Edge...
#179 [19:01] <CubeTheThird> Bivski, did you get the automatic response email, with a case number?
#180 [19:01] <Bivski> I think so let me check
#181 [19:02] <Bivski> I see the digit
#182 [19:03] <Bivski> Its says you support request is (*******)
#183 [19:03] <Bivski> your*
#184 [19:03] <CubeTheThird> Bivski, considering when you sent it, I suspect you'll just have to keep waiting for their response then
#185 [19:04] <Bivski> Ok then
#186 [19:04] <Bivski> Thank you
#187 [19:04] <Bivski> Thank you
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#192 [19:18] * atadtoobighern [webchat@100.43.19.61] has joined #minecrafthelp
#193 [19:18] <atadtoobighern> Hi!
#194 [19:18] <CubeTheThird> hello atadtoobighern
#195 [19:19] <atadtoobighern> I need to change my name in order to play in a server that's running an older version of minecraft
#196 [19:19] <CubeTheThird> atadtoobighern, you can change your username on account.mojang.com/me
#197 [19:20] <atadtoobighern> The problem is that I changed my name a week ago
#198 [19:20] <CubeTheThird> atadtoobighern, then you'll have to wait until you're allowed to change it again
#199 [19:20] * Qi5 [webchat@CPE00fc8d8f1d63-CM00fc8d8f1d60.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
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#201 [19:22] * Hernan [webchat@100.43.19.61] has joined #minecrafthelp
#202 [19:22] <Hernan> Hi!
#203 [19:22] <CubeTheThird> welcome back
#204 [19:23] <Hernan> Can I really do nothing?
#205 [19:23] <CubeTheThird> Hernan, sorry nope
#206 [19:23] <Hernan> Can I contact someone else?
#207 [19:24] <CubeTheThird> Hernan, you can, but I'm gonna tell you right now you'd be wasting your time. Mojang support doesn't enable name changes just because
#208 [19:24] <Hernan> Oh well, thank you
#209 [19:24] <CubeTheThird> no problem
#210 [19:24] <CubeTheThird> no problem
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#215 [19:42] * Eek [webchat@118-92-214-186.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#216 [19:46] <LucRom6> hello
#217 [19:46] <LucRom6> https://paste.gg/p/anonymous/7efe5e60676e4c4a9e49ff6461d75649
#218 [19:47] <LucRom6> This is my error
#219 [19:51] <Eek> Hello
#220 [19:52] <LucRom6> hi
#221 [19:53] <LucRom6> What can you tell me about the link I sent you before
#222 [19:53] <LucRom6> ?
#223 [19:53] <Eek> Earlier today, one of my siblings was trying to run some third party software on my computer and I believe it resulted in them getting our local IP... I'm not too sure. All I know is I can't get onto my account now and I believe it's to do with them using third party software. Is there anyway of fixing this so that I am able to use my account?
#224 [19:55] <LucRom6> well, you can try out the third-party program
#225 [19:56] <Eek> I'd rather not use that. The software was for them to try and get a "free minecraft" account so I doubt that would be a good idea.
#226 [19:58] <LucRom6> Oh I see, those programs are usually viruses and not very reliable, do you have any antivirus?
#227 [20:00] <Eek> Yes. I was looking into people who may have done the same thing and it appears that those who have attempted to do such have resulted in having their local IP... I'm not sure of the word but they can't log in or play on any account. Apparently this might be just for a few hours or days but I'm not sure and I was hoping to get a more definite answer
#228 [20:00] <Eek> .
#229 [20:02] <LucRom6> Well, the truth is that I am also here because of an error (this is a public chat) and I am trying to help you with the little knowledge I have.
#230 [20:03] <Eek> Ah I see... I've tried sending a request but they seem to be backed up at the moment. I'll just hope this goes away in a day or so as I'd hate for me to be punished for one of my siblings actions who admittedly wasn't trying to cause harm but oh well.
#231 [20:04] <Eek> Anyway, thanks for your help and time. I'll leave you to your business. Have a nice day!
#232 [20:05] <LucRom6> I hope your problem is solved soon, have a good day too
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#234 [22:26] * bigpapa [webchat@97.84.65.53] has joined #minecrafthelp
#235 [22:28] <bigpapa> Hi im trying to refund my minecraft windows version for the java version. Its within its 14 day policy. How do I go about it?
#236 [22:55] * rilgames [webchat@47.153.184.154] has joined #minecrafthelp
#237 [22:55] <rilgames> hello!
#238 [22:56] <rilgames> i tried running my world and it doesnt show up on my world select
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#241 [23:11] <joshie> Hi i am trying to join a server not on my network. the server is being run off of a Windows computer and i have a mac
#242 [23:11] <joshie> How can I do this? or should i just get minecraft realms?
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#246 [23:28] <marchey> ay so i have a problem. i recently wiped my pc clean to start over, i do this like once a year and never before has it resulted in my minecraft not working, besides this year. now when ever i try to click play in the minecraft launcher, it gets half way through the preparing loading bar then it just stops loading. the loading bar disappears and not
#247 [23:28] <marchey> hing opens. but when i try to press play again it says its already running. i check my task manager and nothing besides the launcher is opened. idk what to do :(
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