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#3 [00:23] * HYPERXGOD [webchat@104-218-66-64.dynamic.allophone.net] has joined #minecrafthelp
#4 [00:24] <HYPERXGOD> I redeemed a code to buy the game and it says the code has already been taken
#5 [00:58] * person [webchat@d108-173-44-35.abhsia.telus.net] has joined #minecrafthelp
#6 [01:44] * Desu [webchat@c-24-17-218-218.hsd1.wa.comcast.net] has joined #minecrafthelp
#7 [01:44] <Desu> minecraft keep crashing in minecraft java realm (on my realm server)
#8 [01:45] <Desu> Connection Lost Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#9 [01:48] <Desu> I dont know what im doing wrong, i looked up guide to fix for example I used "allow apps to communitcate through windows defender firewall" and change the setting for Java(TM) Platform SE binary check to private
#10 [01:53] <Desu> for advance security setting i also enable the operating system restricted environment on my advance setting on Java control pannel
#11 [02:17] * Beast [webchat@24.14.254.207] has joined #minecrafthelp
#12 [02:18] <Beast> hello!
#13 [02:18] <Beast> io.netty.channel.abstractchannel$annotatedconnectexception
#14 [02:18] <Beast> error for friend that cant join.
#15 [02:58] * LazariusHD [webchat@176.122.100.87] has joined #minecrafthelp
#16 [03:00] <LazariusHD> I don't get a message from Minecraft about password recovery.
#17 [03:21] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#18 [03:23] <LazariusHD> I don't get a message from Minecraft about password recovery.
#19 [03:30] * sarobiz77 [webchat@156.213.183.86] has joined #minecrafthelp
#20 [03:35] <LazariusHD> I don't get a message from Minecraft about password recovery.
#21 [04:25] <Greymagic27> ??> LazariusHD account/send-email
#22 [04:25] <Mightyena> LazariusHD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#23 [04:26] <LazariusHD> I wrote to me for 3 days do not answer
#24 [04:28] <Greymagic27> LazariusHD, You'll need to continue to wait for a response. Right now they have a 1-2 month backlog
#25 [04:29] <LazariusHD> and I gave this account to dru and I have nothing like this . only the mail it's currently linked to
#26 [04:30] <Greymagic27> LazariusHD, You gave your account to someone?
#27 [04:31] <LazariusHD> a friend gave it to me
#28 [04:32] <Greymagic27> LazariusHD, I see. In future please note that giving accounts away, even to friends or family, goes against the Minecraft EULA
#29 [04:33] <LazariusHD> ok
#30 [04:34] <LazariusHD> what should I do if I can't log in and play writes that the wrong logs or password
#31 [04:34] <Greymagic27> LazariusHD, If that's the case for you then I'd like to check for any software on your PC that may be causing the issue
#32 [04:34] * dc [webchat@b9168e68.cgn.dg-w.de] has joined #minecrafthelp
#33 [04:34] <Greymagic27> ??> LazariusHD tools/hjt
#34 [04:34] <Mightyena> LazariusHD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#35 [04:34] <Mightyena> LazariusHD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#36 [04:35] * axanthes [webchat@ax313-2-82-224-225-137.fbx.proxad.net] has joined #minecrafthelp
#37 [04:35] <LazariusHD> what is it?
#38 [04:36] <axanthes> Hi ... i've got a pb i can' solve and understand.
#39 [04:36] <LazariusHD> what is it?
#40 [04:36] <LazariusHD> HijackThis
#41 [04:36] <axanthes> i've an account till minecraft beta and i can't login anymore with my mail and password.
#42 [04:38] <axanthes> to the help center i sent a mssega : "Your support request (213763) has been received."
#43 [04:38] <axanthes> and i'haven't yet ananswer till the the last monday ...
#44 [04:38] <dc> Hello, can't log in because I can't answer the security questions anymore.
#45 [04:38] <dc> do not get an email from mojang about the reset.
#46 [04:39] <Greymagic27> LazariusHD, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#47 [04:39] <Greymagic27> AndrewPH, Hey. When did you send your email to mojang?
#48 [04:39] <Greymagic27> axanthes, *
#49 [04:39] <Greymagic27> ??> dc account/send-email
#50 [04:39] <Mightyena> dc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#51 [04:40] <axanthes> don't remember my transaction ID cos i had free from mojeng when it was bata version
#52 [04:41] <Greymagic27> axanthes, When did you send your email to mojang?
#53 [04:41] <LazariusHD> https://paste.ubuntu.com/p/9pZ9jF93qg/
#54 [04:41] <axanthes> the 20/01/2020 to have a soluce
#55 [04:42] <Greymagic27> axanthes, It's going to take a while longer than that to get a reply. Around 1-2 months is their current wait time
#56 [04:42] <Greymagic27> ??> LazariusHD av/bitdefender
#57 [04:42] <Mightyena> LazariusHD: If you are using BitDefender and having problems logging into the game, downloading game files or joining LAN worlds, you will need to uninstall BitDefender by following the instructions here, https://www.bitdefender.com/consumer/support/answer/2791/
#58 [04:43] <LazariusHD> is that all?
#59 [04:45] <Greymagic27> LazariusHD, Your windows name may also cause an issue down the line, although I've never known a name like that to cause login issues
#60 [04:46] <axanthes> it's quite long ... i encounter the same pb in 2018/03 and i get the soluce under 24h
#61 [04:46] <Greymagic27> axanthes, The backlog is long I know, but mojang are the only ones who can help you
#62 [04:47] <LazariusHD> am I going to get my access restored?
#63 [04:50] <axanthes> i have minecraft since 2011/04/07
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#66 [04:54] <axanthes> well i must go ... have a nice day ...
#67 [04:57] * axanthes [webchat@ax313-2-82-224-225-137.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#68 [05:05] * LukeRodgers [webchat@cpc141880-watf13-2-0-cust549.15-2.cable.virginm.net] has joined #minecrafthelp
#69 [05:07] <LukeRodgers> Hey, I'm attempting to run version 1.15.2 latest release, however upon doing so, an error "game crashed. an unexpected issue occurred" appears. I've attempted putting "--workDir %ProgramData%\.minecraft" in launch options, and changing the Java executable location. Any help?
#70 [05:07] <Greymagic27> LukeRodgers, Hey. Let's take a closer look at your crash report:
#71 [05:07] <Greymagic27> ??> LukeRodgers launcher/log-txt
#72 [05:07] <Mightyena> LukeRodgers: We need to see your full launcher log, which is created in the game directory.
#73 [05:07] <Mightyena> LukeRodgers: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#74 [05:09] <LukeRodgers> Well, I've gone into %appdata%\roaming\.minecraft\logs and have copied the text in "latest.txt"
#75 [05:09] <LukeRodgers> https://paste.gg/p/anonymous/aa58fb187a554c5dae8e9e10affac23a
#76 [05:10] <LukeRodgers> Only two lines, nothing helpful from what I can see.
#77 [05:10] <LukeRodgers> Ah, hold on.
#78 [05:10] <LukeRodgers> Got the Launcher_Log
#79 [05:10] <LukeRodgers> One moment
#80 [05:11] <LukeRodgers> Mightyena - https://paste.gg/p/anonymous/963c96b1a8b244e9bb6248cdc4745625
#81 [05:11] <LukeRodgers> Here is the Launch_Log.txt
#82 [05:12] <Greymagic27> ??> LukeRodgers win/dxdiag
#83 [05:12] <Mightyena> LukeRodgers: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#84 [05:12] <Greymagic27> LukeRodgers, I may have to go whilst helping you I'm afraid. If that's the case then I should be back online in 30 minutes if nothing else comes up :P
#85 [05:13] <LukeRodgers> https://paste.gg/p/anonymous/5b02c3a91c614264b39d68b45031ca29
#86 [05:13] <LukeRodgers> Here is my DXDiag report.
#87 [05:13] <LukeRodgers> Mightyena Greymagic27
#88 [05:14] <Greymagic27> Download and install this driver: https://www.geforce.co.uk/drivers/results/156380
#89 [05:16] <LukeRodgers> Okay, just doing so now.
#90 [05:21] <LukeRodgers> I've installed it, I'll see if that fixed it.
#91 [05:23] * LukeRodgers [webchat@cpc141880-watf13-2-0-cust549.15-2.cable.virginm.net] has joined #minecrafthelp
#92 [05:23] <LukeRodgers> Greymagic27 Downloading the driver did not fix the issue
#93 [05:23] * Bread [webchat@87-49-147-58-mobile.dk.customer.tdc.net] has joined #minecrafthelp
#94 [05:24] <LukeRodgers> Still getting the "ERROR: Game crashed. An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience."
#95 [05:24] <LukeRodgers> Any further help?
#96 [05:24] <Bread> Hi, I have had a problem with my security questions, as I don't get any emails sent to my email, and I have checked if it sent to junk mail or marked as spam, and that it is the right email etc. I just don't know what to do anymore
#97 [05:33] * Me4502 [~quassel@117-20-70-117.751446.bne.nbn.aussiebb.net] has joined #minecrafthelp
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#100 [05:39] <wantstoplayminecraftguy> hi
#101 [05:40] <wantstoplayminecraftguy> whenever I launch Minecraft it momentarily goes to the loading screen and then gives me a crash report
#102 [05:41] <wantstoplayminecraftguy> i have a hp envy ryzen 2500u with vega 8 graphics
#103 [05:41] <wantstoplayminecraftguy> i have no idea what the problem is
#104 [05:41] <wantstoplayminecraftguy> this is the crash report
#105 [06:04] * fala33 [webchat@85.202.48.10] has joined #minecrafthelp
#106 [06:04] <fala33> hello
#107 [06:05] <fala33> A long time ago I bought a premium minecraft, the website does not show that I bought a minecraft
#108 [06:05] <fala33> I migrated my account and nothing helped
#109 [06:11] <fala33> ??
#110 [06:23] * kilo [webchat@80.233.35.104] has joined #minecrafthelp
#111 [06:23] <kilo> i cant use my ps4 controller on win10 to play minecraft java. is there a way to fix this? Thanks
#112 [06:36] <fala33> zajebisty czat
#113 [06:37] <fala33> szkoda że nikt nie odpisuje
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#116 [07:50] * James [webchat@35.141.184.172] has joined #minecrafthelp
#117 [07:51] <James> I have a Minecraft account however I forgot my security c=questions and I am not getting any emails that I sent to change my questions
#118 [07:52] <Greymagic27> ??> James account/send-email
#119 [07:52] <Mightyena> James: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#120 [07:53] <James> Account:Kobus1423 Email:James.vansteenburg@hdrinc.com
#121 [07:53] <Greymagic27> Whoa!
#122 [07:53] <Greymagic27> Don't send it here!
#123 [07:53] <Greymagic27> Put it in the email form: https://help.minecraft.net/hc/requests/new
#124 [07:56] <James> so I just did that submit a request thing what do I do now
#125 [07:57] <Greymagic27> James: You'll need to wait for a reply. Right now it's taking up to 1-2 months for a reply
#126 [07:58] <James> thanks
#127 [07:58] <James> thanks
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#133 [09:25] * alfio28 [webchat@179.49.127.131] has joined #minecrafthelp
#134 [09:25] <alfio28> hola
#135 [09:25] <Father_Chris> Hello. i have been playing minecraft since version 1.0! i have now trouble on logging in! i press the log in button, but wothing happends! please help me.
#136 [09:25] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#137 [09:26] <Father_Chris> someone help please!
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#139 [09:46] * tsfcalrissian [webchat@60-240-176-148.tpgi.com.au] has joined #minecrafthelp
#140 [09:47] <tsfcalrissian> having problem login on to the game
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#148 [10:31] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Quit: Reboot...)
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#150 [10:39] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#151 [10:39] <SRDANTEC> good night, it turns out that I just made a purchase of minecraft of 26.95 dollars, and at the time I confirm payment I get a sign that a purchase error has occurred but if you have the courtesy to discount it from the card and not They give me no product, it seems to me a total lack of respect to do that with a person who wants to acquire the game
#152 [10:39] <SRDANTEC> , now I run out of game and without money, I need an answer from you to this disrespectful fact or give me the product Or give me the money back please.
#153 [10:40] <Greymagic27> SRDANTEC: Hey. have you contacted mojang?
#154 [10:41] <SRDANTEC> Yes, but they have not given me any answer and I feel cheated
#155 [10:41] <Greymagic27> When did you email them?
#156 [10:42] <SRDANTEC> yesterday, but on my card they discounted my money and did not give me the product, and it seems disrespectful to me
#157 [10:43] <Greymagic27> SRDANTEC: Right now their reply times are around 1-2 months due to a heavy backlog. However you will get your money back
#158 [10:43] * Nesquik91 [webchat@88.124.82.136] has joined #minecrafthelp
#159 [10:44] <SRDANTEC> I would appreciate it if you please return my money
#160 [10:44] <SRDANTEC> there is no reason to play with people
#161 [10:45] <Greymagic27> SRDANTEC: As we're only volunteers we don't have any hold over accounts. You'll need to wait for a reply from mojang
#162 [10:46] <Nesquik91> Hey I got a problem when I run minecraft sa make me a mistake "The game crashed whilst initializing game
#163 [10:46] <Nesquik91> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#164 [10:46] <SRDANTEC> Ok, it is not your fault, but as it is possible that one buys a game and not give it to him instantly but if they have the delicacy of discounting the card money
#165 [10:46] <Nesquik91> Hey I got a problem when I run minecraft sa make me a mistake "The game crashed whilst initializing game
#166 [10:46] <Nesquik91> 17:46 <Nesquik91> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#167 [10:47] <Greymagic27> ??> Nesquik91 win/dxdiag
#168 [10:47] <Mightyena> Nesquik91: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#169 [10:48] <Nesquik91> Hey I got a problem when I run minecraft sa make me a mistake "The game crashed whilst initializing game
#170 [10:48] <Nesquik91> 17:46 <Nesquik91> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#171 [10:48] <SRDANTEC> believe me that I feel totally scammed with the purchase
#172 [10:48] <SRDANTEC> I need a solution
#173 [10:48] <Greymagic27> SRDANTEC: I understand how you're feeling, I'd be annoyed too if it took my money but didn't give me the game. Can your bank refund you at all?
#174 [10:49] <Nesquik91> What do you want me to do?
#175 [10:49] <SRDANTEC> no, my bank yesterday confirmed to me that you have the money, the controlled one was done correctly
#176 [10:50] <Greymagic27> Nesquik91: Follow the steps here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#177 [10:50] <Greymagic27> SRDANTEC: I see. In that case you'll need to wait for mojang to reply to your email
#178 [10:51] <SRDANTEC> the transaction was effective yesterday night, Colombian time
#179 [10:52] <Nesquik91> https://paste.ubuntu.com/p/8Kvhb2PdwS/
#180 [10:52] <SRDANTEC> I understand, but it is not fair to wait for an answer that can last from 1 to 2 months the money they already have it is just that they give me the product or return the money to me
#181 [10:52] <Nesquik91> here is
#182 [10:52] <Greymagic27> Nesquik91: Thanks. One moment
#183 [10:52] <Nesquik91> Okey, thanks
#184 [10:52] <Greymagic27> SRDANTEC: Mojang will give you a full refund I expect. You just need to be patient and wait for their reply
#185 [10:53] <Nesquik91> No one speaks French?
#186 [10:54] <Greymagic27> Nesquik91: Your PC is below the needed specs for Minecraft. Either buy a GPU (if using a desktop PC) or look for a new PC all together https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=25&cad=rja&uact=8&ved=2ahUKEwiy577Im5_nAhUaXRUIHcUyCkoQFjAYegQICRAB&url=https%3A%2F%2Fhelp.minecraft.net%2Fhc%2Fen-us%2Farticles%2F360035131371-Minecraft-Java-Edition-system-requirements-&usg=AOvVaw1AqB3UgJAKxT7pcKfTyZrs
#187 [10:54] <Greymagic27> That URL didn't work :P
#188 [10:54] <SRDANTEC> and can't you give me some code to buy the product?
#189 [10:54] <Greymagic27> https://help.minecraft.net/hc/en-us/articles/360035131371-Minecraft-Java-Edition-system-requirements-
#190 [10:54] <Greymagic27> That's better Nesquik91 ^
#191 [10:54] <Greymagic27> SRDANTEC: Afraid not. We're only volunteers here and can't access any account information or generate codes
#192 [10:55] <SRDANTEC> The message you send to Mojang is in Spanish, will you read it?
#193 [10:56] <Greymagic27> SRDANTEC: They'll read it, don't worry
#194 [10:57] <SRDANTEC> ok, I'll wait two days to receive an answer from them, otherwise they would be scamming
#195 [10:58] <Nesquik91> C'est impossible que mon pc ne peux pas accepter minecraft car je jouer avant seulement j'avais Windows 7 il y a une semaine, on ma dit de changer très vite et d'installer Windows 10 je l'es fait et je réinstalle minecraft et voila que sa me dit sa
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#197 [10:58] <Nesquik91> Sorry
#198 [10:58] <Nesquik91> It is impossible that my pc cannot accept minecraft because I played before only I had Windows 7 a week ago, I was told to change very quickly and install Windows 10 I did and I reinstall minecraft and voila que sa me says sa
#199 [10:58] <Greymagic27> SRDANTEC: As I've already said, it's going to be a lot longer before you hear back :P - Did you get any email confirming purchase of the game?
#200 [10:59] <Greymagic27> Nesquik91: As windows 7 is depreciated it's not advisable to downgrade. I'd start looking for a new PC
#201 [11:00] <SRDANTEC> No, I did not receive any mail, I got a purchase error but if they deducted the money, I understand it is anger that you buy something, they take your money and give you nothing
#202 [11:00] <Nesquik91> But I bought Windows 10 yesterday and all my data were deleted so I reinstall minecraft and ca works more it’s not the PC the worry
#203 [11:01] * JoyCon-nor [webchat@99-132-115-118.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#204 [11:02] <Nesquik91> Please...
#205 [11:02] <Greymagic27> SRDANTEC: Yea. It's annoying alright. Sadly I can't do anymore to assist you other than to tell you to wait for a reply
#206 [11:02] <Greymagic27> Nesquik91: Your processor doesn't support Windows 10 which means you need to start looking for a new PC
#207 [11:03] <Nesquik91> Okey...
#208 [11:03] <SRDANTEC> ok, thanks for your time, as a recommendation you should not play like that with people's money, they have to be more serious as a company
#209 [11:04] <Greymagic27> SRDANTEC: I doubt they did it on purpose. It's more likely the website had a moment and forgot to put the purchase through
#210 [11:05] <JoyCon-nor> Hello, I'm having some problems getting into the game. Whenever I open the launcher it works just fine, but when I actually run the game it stops at about 3/4ths percent. I've tried reinstalling it (deleting the roaming files too) and installing it in a different drive but nothing is working.
#211 [11:05] <Greymagic27> ??> JoyCon-nor av/adwcleaner
#212 [11:05] <Mightyena> JoyCon-nor: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#213 [11:05] <Mightyena> JoyCon-nor: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#214 [11:05] <SRDANTEC> because serious error, all this type of inconvenience is avoided
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#218 [11:25] * iTzGabrielTT1_ [webchat@177.38.126.253] has joined #minecrafthelp
#219 [11:25] <iTzGabrielTT1_> Oi
#220 [11:25] <iTzGabrielTT1_> estou com problemas para alterar o meu email
#221 [11:31] * iTzGabrielTT1_ [webchat@177.38.126.253] has quit. (Quit: webchat.esper.net)
#222 [11:34] * SuperDZM [webchat@94.9.106.248] has joined #minecrafthelp
#223 [11:36] <SuperDZM> On Minecraft there is a fair going on but I don't know how to get rid of the raid can you tell me how to get rid of the raid
#224 [11:38] <SuperDZM> I mean raid not fair
#225 [11:47] * floatglide [webchat@162-239-56-244.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#226 [11:53] <floatglide> (Minecraft for Windows 10) - Hello, I bought minecraft in september 29th 2010. I recently checked my mojang account and saw minecraft for windows 10 was available. I decided to redeem the gift code that was provided and it is telling me that the code has already been redeemed. I do not own minecraft for windows 10, I have already checked my Microso
#227 [11:53] <floatglide> ft account.
#228 [11:54] <Greymagic27> ??> floatglide account/send-email
#229 [11:54] <Mightyena> floatglide: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#230 [11:56] <floatglide> thank you!
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#233 [12:17] * SuperK [webchat@pool-108-55-12-208.bflony.fios.verizon.net] has joined #minecrafthelp
#234 [12:17] <SuperK> hi
#235 [12:17] <SuperK> I can't login to my account through the launcher or through the website
#236 [12:18] <SuperK> I changed my password 2 times and it won't let me in
#237 [12:21] * SuperK [webchat@pool-108-55-12-208.bflony.fios.verizon.net] has quit. (Client Quit)
#238 [12:38] * chesssam [webchat@47.37.141.56] has joined #minecrafthelp
#239 [12:39] <chesssam> Hey, my minecraft client seems to not respond when entering a singleplayer/multiplayer world. I have tried reinstalling java, minecraft, and wiping .minecraft and nothing seems to work.
#240 [12:40] <Greymagic27> ??> chesssam av/adwcleaner
#241 [12:40] <Mightyena> chesssam: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#242 [12:40] <Mightyena> chesssam: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#243 [12:41] <chesssam> It is not a malware issue, as i have scanned already.
#244 [12:43] <Greymagic27> chesssam: What AV did you use to perform the scan?
#245 [12:43] <chesssam> Norton AntiVirus
#246 [12:44] <Greymagic27> chesssam: Norton doesn't have the same detection grid as ADWCleaner, meaning it may not detect some things that ADW will
#247 [12:44] <Greymagic27> Can you perform a scan with ADW just to be sure that you have no malware that may be causing the issue?
#248 [12:44] <chesssam> ok, brb.
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#250 [12:51] * tumbleweed [~bildramer@p200300CF37052B004E76A785D67B7FE7.dip0.t-ipconnect.de] has joined #minecrafthelp
#251 [12:54] * onion [webchat@99-33-189-109.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#252 [12:54] <onion> i teleported really far in my friends realm and crashed and now i cant get back into the realm.
#253 [12:57] * onion [webchat@99-33-189-109.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#254 [12:57] <onion> nvm
#255 [12:57] * onion [webchat@99-33-189-109.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#256 [13:02] * chesssam [webchat@47.37.141.56] has joined #minecrafthelp
#257 [13:02] <chesssam> Yeah, the antivirus solved the problem, thx for the help!
#258 [13:03] * chesssam [webchat@47.37.141.56] has quit. (Client Quit)
#259 [13:16] * HelpmePlease [webchat@91.186.230.152] has joined #minecrafthelp
#260 [13:16] <HelpmePlease> hello
#261 [13:17] <HelpmePlease> ok so i am going to say my problem
#262 [13:18] <HelpmePlease> i forget my password and i cant enter the email that i put it and if i try to recover my email it need a phone number and i changed my phone number and i cant restore it pls help
#263 [13:37] * ladyoctavius [webchat@162-206-84-114.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#264 [13:39] <ladyoctavius> Hello, trying to access my account on a different computer. I have had the game since 2010. I haven't played in a while, but I do have an email in my inbox from 2018 referencing the account moving to a Mojang account. Trying to log in again from a new computer, none of my information is being recognized as a valid account. Any advice?
#265 [13:40] * HelpmePlease [webchat@91.186.230.152] has quit. (Quit: webchat.esper.net)
#266 [13:43] * alex3 [webchat@cpc86076-nott19-2-0-cust77.12-2.cable.virginm.net] has joined #minecrafthelp
#267 [13:43] <alex3> my game keeps on retardedly crashing and it freezes at the last moment when loading
#268 [13:43] * Metastriker [webchat@cpe-75-187-100-76.insight.res.rr.com] has joined #minecrafthelp
#269 [13:44] <alex3> my game keeps on retardedly crashing and it freezes at the last moment when loading
#270 [13:44] <alex3> heelo
#271 [13:44] <alex3> can anyone help
#272 [13:45] <Metastriker> I went to purchase Minecraft on PC, and It purchased the Java version when I specified the windows 10 version. how do I get a refund and purchase the correct version?
#273 [13:45] <alex3> my game keeps on retardedly crashing and it freezes at the last moment when loading
#274 [13:47] <alex3> heeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeelllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll
#275 [13:47] <alex3> lllllllllllllllllllllllllllllllllllllllllllooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
#276 [13:47] <alex3> i NEED HELP!
#277 [13:48] <Metastriker> this seems pointless
#278 [13:48] * Metastriker [webchat@cpe-75-187-100-76.insight.res.rr.com] has quit. (Client Quit)
#279 [13:48] <alex3> my game keeps on retardedly crashing and it freezes at the last moment when loading
#280 [13:55] * Endigion [webchat@97-127-48-193.mpls.qwest.net] has joined #minecrafthelp
#281 [13:55] <Endigion> ye i cant lof=g in
#282 [13:55] <Endigion> log in
#283 [13:55] <alex3> my game keeps on retardedly crashing and it freezes at the last moment when loading
#284 [13:55] <Endigion> wait not responding
#285 [13:55] <Endigion> kno how to fix
#286 [13:56] <Endigion> make it so ur launcher stays open whn u open the game
#287 [13:57] <Endigion> and open task manger when it stops responding close the launcher
#288 [13:57] <alex3> my game keeps on retardedly crashing and it freezes at the last moment when loading
#289 [13:57] <Endigion> can u see my chat?
#290 [13:57] <alex3> yes
#291 [13:57] <alex3> my game keeps on retardedly crashing and it freezes at the last moment when loading
#292 [13:57] <Endigion> ok
#293 [13:58] <Endigion> did u try what i said?
#294 [13:58] <alex3> i need help
#295 [13:58] <Endigion> I AM HELPING U
#296 [13:58] <Endigion> BOI
#297 [13:58] <Endigion> I KNO HOW TO FIX IT
#298 [13:59] <alex3> ok
#299 [13:59] <alex3> ok
#300 [13:59] * Endigion [webchat@97-127-48-193.mpls.qwest.net] has left #minecrafthelp
#301 [14:12] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Quit: Reboot...)
#302 [14:24] * goodfren [webchat@71.219.99.50] has joined #minecrafthelp
#303 [14:24] <goodfren> minecraft is crashing on startup
#304 [14:24] <goodfren> minecraft is crashing on startup
#305 [14:38] * Hahpp [webchat@93.95.80.146] has joined #minecrafthelp
#306 [14:42] * IgiYoutube [webchat@31.223.132.30] has joined #minecrafthelp
#307 [14:42] <IgiYoutube> Hi
#308 [14:42] * pukcar [webchat@cpc149708-brad24-2-0-cust469.17-1.cable.virginm.net] has joined #minecrafthelp
#309 [14:42] <IgiYoutube> I need help
#310 [14:42] <IgiYoutube> I need help
#311 [14:43] * IgiYoutube [webchat@31.223.132.30] has left #minecrafthelp
#312 [14:44] <pukcar> Hey having an issue loading minecraft, it crashes in the once i press play. Error code 805306369 no memory. Changed the allocated ram to 8gb, checked theres no exceptions in the system file, uninstalled any uncompatible programs, restarted, reinstalled java, minecraft and graphics drivers, tried on a different pc user account. Stuck please help :D
#313 [14:44] * IgiYoutube [webchat@31.223.132.30] has joined #minecrafthelp
#314 [14:44] <IgiYoutube> hi
#315 [14:45] <IgiYoutube> i need helo
#316 [14:45] <IgiYoutube> help
#317 [14:50] * pukcar [webchat@cpc149708-brad24-2-0-cust469.17-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#318 [15:25] * ObieNeo [webchat@c-68-46-217-101.hsd1.in.comcast.net] has joined #minecrafthelp
#319 [15:26] <ObieNeo> The game won'e load, the red progress bar stops on the Mojang logo screen just before the end and the game won't load. PLEASE HELP!
#320 [15:26] <ObieNeo> https://imgur.com/eerBBCs
#321 [15:26] <ObieNeo> https://imgur.com/FQ4RBgG
#322 [15:35] * Nathanmarcus90 [webchat@93-39-141-202.ip76.fastwebnet.it] has joined #minecrafthelp
#323 [15:36] <Nathanmarcus90> I can not log in
#324 [15:37] <Nathanmarcus90> I insert e-mail and password but by clicking on login I don't enter
#325 [15:53] * Edee [webchat@97-113-123-61.tukw.qwest.net] has joined #minecrafthelp
#326 [15:56] <Edee> I bought Minecraft on Christmas. It was working fine for weeks, but somehow I got logged out of the game and when I logged back in my account says I have not bought Minecraft yet. Where did my game go and how do I get it back without paying for it again??
#327 [16:30] * Creeperman [webchat@c-73-61-243-216.hsd1.ct.comcast.net] has joined #minecrafthelp
#328 [16:31] <Creeperman> My game won't start up. It stops responding every time. Any suggestions?
#329 [16:38] * Yoga92 [webchat@37.204.81.197] has joined #minecrafthelp
#330 [16:41] * Creeperman [webchat@c-73-61-243-216.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#331 [16:49] <Yoga92> Hello, I have a problem: I can't open minecraft. I have windows 7. When I open Minecraft launcher, and press play, there is a loading, and the the message pops out:"Error. Game crashed. An unexpected issue occured and the game has crashed. We're sorry for inconvenience." I tried to google the problem, redownloaded minecraft from mojang site, redown
#332 [16:49] <Yoga92> loaded java, but nothing seems to work. What strange, that on the previous windows 7 (which I had on same computer) minecraft worked really well. Is it because windows 7 is too old for minecraft? Can you help me with that?
#333 [17:12] * ObieNeo [webchat@c-68-46-217-101.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#334 [17:16] * eak123 [webchat@88.235.178.229] has joined #minecrafthelp
#335 [17:17] <eak123> hello
#336 [17:17] <eak123> my game crashes when i try to start mc at 1.5.2
#337 [17:18] <eak123> my friend gets the same error too
#338 [17:22] * eak123 [webchat@88.235.178.229] has quit. (Quit: webchat.esper.net)
#339 [17:26] * WayToDoor [~WayToDoor@plex.api-d.com] has joined #minecrafthelp
#340 [17:38] * Jane1 [webchat@121.99.55.138] has joined #minecrafthelp
#341 [17:38] <Jane1> Hi
#342 [17:40] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#343 [17:41] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#344 [17:41] <Jane1> My daughter couldn't login , because getting a massage saying she is not the account holder!
#345 [17:43] <Jane1> We deleted the app now saying buy it again! If we download the app
#346 [17:44] <Jane1> Hello
#347 [17:51] * Nicolas06 [webchat@fixed-187-190-191-7.totalplay.net] has joined #minecrafthelp
#348 [17:51] <Nicolas06> hi
#349 [17:51] <Nicolas06> i dont enter to minecraft
#350 [17:52] <Nicolas06> i can not enter in minecraft
#351 [17:52] <Nicolas06> i can not enter in minecraft
#352 [17:52] * Nicolas06 [webchat@fixed-187-190-191-7.totalplay.net] has left #minecrafthelp
#353 [17:59] * ALex7 [webchat@81-237-163-72-no261.tbcn.telia.com] has joined #minecrafthelp
#354 [17:59] <ALex7> ?
#355 [17:59] * ALex7 [webchat@81-237-163-72-no261.tbcn.telia.com] has quit. (Client Quit)
#356 [18:09] * Yoga92 [webchat@37.204.81.197] has quit. (Quit: webchat.esper.net)
#357 [18:18] * Dino_Ray [webchat@75-131-122-77.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#358 [18:19] <Dino_Ray> How do I get the controller to work on my Mac? I bought the controller from Mac store--is comparable, how do I hook it up? Is plugged in to USB.
#359 [18:21] * Joe_Allard [webchat@cpe-104-228-21-203.nycap.res.rr.com] has joined #minecrafthelp
#360 [18:22] <Dino_Ray> is there a place to pick a controller vs the mouse?
#361 [18:22] <Joe_Allard> Hi, I bought minecraft java edition on a pc and now I have bought a new pc. I want redownload minecraft on my new pc.
#362 [18:24] <Joe_Allard> But there is no option to re download it on my new pc. I was wondering how im suppose to re download minecraft java edition.
#363 [18:35] * Dino_Ray [webchat@75-131-122-77.dhcp.jcsn.tn.charter.com] has quit. (Quit: webchat.esper.net)
#364 [18:41] * Dino_Ray [webchat@75-131-122-77.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#365 [18:41] * daisy3 [webchat@c-76-105-48-160.hsd1.ca.comcast.net] has joined #minecrafthelp
#366 [18:41] <daisy3> hi
#367 [18:41] <Dino_Ray> can I use a controller on my Mac? not the mouse?
#368 [18:41] <daisy3> how do i go back to previous versions
#369 [18:42] <daisy3> im trying to go back to 1.15.1
#370 [18:42] <Dino_Ray> I have one hooked up, but no place on Minecraft to choose controller over mouse
#371 [18:47] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#372 [18:48] * berra [webchat@217-210-106-132-no259.tbcn.telia.com] has joined #minecrafthelp
#373 [18:50] <berra> Internal Exception: io.netty.codec.DecoderException: Badly compressed packet - size of 21 is below server threshold of 256 // this error with different numbers keep popping up for my brother everytime he disconnects from the server im hosting
#374 [18:50] * Dino_Ray [webchat@75-131-122-77.dhcp.jcsn.tn.charter.com] has quit. (Quit: webchat.esper.net)
#375 [18:52] * berra [webchat@217-210-106-132-no259.tbcn.telia.com] has quit. (Client Quit)
#376 [18:55] * DonkyQuonck [webchat@pool-74-96-154-128.washdc.fios.verizon.net] has joined #minecrafthelp
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#378 [18:55] <DonkyQuonck> How long does it take for email and name changes to take effect?
#379 [19:02] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#380 [19:02] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#381 [19:35] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
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#383 [19:38] * lead_pipe23 [~Lead@38.29.184.242] has quit. (Client Quit)
#384 [19:39] * Mack [webchat@47-40-54-230.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#385 [19:39] * lead_pipe23 [~Lead@38.29.184.242] has joined #minecrafthelp
#386 [19:41] <Mack> I have bought minecraft for my other computer and im trying to download it on a new computer but its telling me to buy it again?
#387 [19:43] <CubeTheThird> Mack, you can download it from https://minecraft.net/download
#388 [19:44] <Mack> oh, thank you
#389 [19:49] * Mack [webchat@47-40-54-230.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#390 [19:53] * crash89045 [webchat@CPE00fc8de4d643-CM00fc8de4d640.cpe.net.cable.rogers.com] has joined #minecrafthelp
#391 [19:55] <crash89045> minecraft crashes when I start it, it could be missing certain files but i"m not sure. when I start it from the launcher the loading bar goes close to the end and freezes. I've tried reinstalling it and java many times along with other fixes but nothing works
#392 [19:56] <crash89045> my game has no mods either, it's completely vanilla. with mods it still freezes but the freeze always happens at the same point
#393 [19:56] <CubeTheThird> crash89045, let's try a malware scan
#394 [19:56] <CubeTheThird> ??> crash89045 av/adwcleaner
#395 [19:56] <Mightyena> crash89045: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#396 [19:56] <Mightyena> crash89045: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#397 [19:57] * daisy3 [webchat@c-76-105-48-160.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
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#399 [20:14] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#400 [20:19] * Dino_Ray [webchat@75-131-122-77.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#401 [20:20] <Dino_Ray> can I use a hand controller on my Mac? if yes, how??? is plugged in-usb, does not recognize
#402 [20:20] <CubeTheThird> Dino_Ray, minecraft Java edition does not currently support controllers
#403 [20:30] * Willster20 [webchat@96-42-118-63.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
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#407 [20:33] <Will> when hitting the play button it goes to about 30-40% and it crashes and i get something called GLFW error 65542 this has never happen to me ever
#408 [20:34] <CubeTheThird> ??> Will win/dxdiag
#409 [20:34] <Mightyena> Will: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#410 [20:42] <Will> Ok i did
#411 [20:46] * CountLagula [webchat@ucb-np2-213.colorado.edu] has joined #minecrafthelp
#412 [20:52] * GeneralRyan34 [webchat@c-73-110-90-95.hsd1.in.comcast.net] has joined #minecrafthelp
#413 [20:53] <GeneralRyan34> Hi i was wondering if i could get some help logging into my account i have had this account since minecraft came out and never had log in issues and now i cannot log into my account even when i try changing passwords and waiting it still doesnt work
#414 [21:02] <CubeTheThird> GeneralRyan34, do you mean you aren't receiving the password reset email?
#415 [21:03] <GeneralRyan34> No i am but i reset it and type it in and it still doesnt work
#416 [21:03] <CubeTheThird> GeneralRyan34, are you using a VPN/Proxy?
#417 [21:03] <GeneralRyan34> No just my wifi
#418 [21:03] <CubeTheThird> ??> GeneralRyan34 tools/hjt
#419 [21:03] <Mightyena> GeneralRyan34: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#420 [21:03] <Mightyena> GeneralRyan34: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#421 [21:12] <GeneralRyan34> I Put it in there
#422 [21:13] <CubeTheThird> GeneralRyan34, give the link to your paste here
#423 [21:13] <GeneralRyan34> https://paste.ubuntu.com/p/zP8FdRMkvp/
#424 [21:14] <CubeTheThird> ??> GeneralRyan34 info/mcleaks
#425 [21:14] <Mightyena> GeneralRyan34: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#426 [21:14] <Mightyena> GeneralRyan34: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#427 [21:14] <GeneralRyan34> How do i remove them ?
#428 [21:14] <CubeTheThird> ??> GeneralRyan34 win/hosts/edit
#429 [21:14] <Mightyena> GeneralRyan34: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#430 [21:14] <Mightyena> GeneralRyan34: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#431 [21:16] <GeneralRyan34> i did and nothing happened u want me to go through the hijack
#432 [21:16] <CubeTheThird> GeneralRyan34, you did exactly as Mightyena said?
#433 [21:16] <GeneralRyan34> Yes
#434 [21:17] <CubeTheThird> GeneralRyan34, what do you mean by "nothing happened"? the document in notepad is blank?
#435 [21:17] <GeneralRyan34> how do i change the note pads name?
#436 [21:18] <CubeTheThird> GeneralRyan34, the name? of what?
#437 [21:18] <GeneralRyan34> the notepad
#438 [21:19] <GeneralRyan34> nevermind i did it
#439 [21:19] <CubeTheThird> ??
#440 [21:19] <GeneralRyan34> now its a hosts notepad
#441 [21:20] <GeneralRyan34> https://paste.ubuntu.com/p/SQR28ngd2m/
#442 [21:21] <CubeTheThird> GeneralRyan34, you need to remove the last 2 lines in it (the ones with mojang in them) and save the file
#443 [21:21] <GeneralRyan34> okay i saved it
#444 [21:21] <GeneralRyan34> now what?
#445 [21:22] <CubeTheThird> GeneralRyan34, now try logging in again
#446 [21:22] <GeneralRyan34> ok
#447 [21:23] <GeneralRyan34> Thank you guys so much
#448 [21:23] <GeneralRyan34> I LOVE YOU <3
#449 [21:23] <CubeTheThird> no problem :3
#450 [21:45] * WindowsXPuser [webchat@170.178.151.254] has joined #minecrafthelp
#451 [21:48] <WindowsXPuser> I seem to be unable to run Minecraft 1.14 or above on my laptop, could anybody help me?
#452 [21:49] <WindowsXPuser> I have a Dell Latitude D630 with the Intel GMA965 graphics chip, 4gb of ram and a Core 2 Duo T7250.
#453 [21:49] <WindowsXPuser> I am running Windows 7 64 bit.
#454 [21:52] <WindowsXPuser> https://paste.ubuntu.com/p/cszR76BtSG/
#455 [21:52] <WindowsXPuser> Here is my dxdiag
#456 [21:53] * Posucraft [webchat@186.11.8.239] has joined #minecrafthelp
#457 [21:53] <Posucraft> Hello
#458 [21:53] <WindowsXPuser> Hello.
#459 [21:53] <Posucraft> I unactivated my account
#460 [21:53] <Posucraft> But i want reactivate that
#461 [21:53] <Posucraft> Hou do this?
#462 [21:53] <Posucraft> The support never reply my message
#463 [21:54] <Posucraft> In gmail
#464 [21:55] <Posucraft> Hello?
#465 [21:55] <Posucraft> I want help
#466 [21:57] <Posucraft> I just play minecraft but my account not work in 3 months y deactivate that and the account
#467 [21:57] <Posucraft> Work but i deactivate this
#468 [21:57] <Posucraft> I want activate
#469 [22:03] <Posucraft> I wait some days for a reply
#470 [22:10] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#471 [22:15] <WindowsXPuser> Nevermind, my problem seems to have corrected itself.
#472 [22:15] * WindowsXPuser [webchat@170.178.151.254] has quit. (Quit: webchat.esper.net)
#473 [22:44] * Posucraft [webchat@186.11.8.239] has joined #minecrafthelp
#474 [22:44] <Posucraft> Hou can help me?
#475 [22:56] * SenipReggin [webchat@172-221-214-159.res.spectrum.com] has joined #minecrafthelp
#476 [22:56] <SenipReggin> hello?
#477 [22:58] * SenipReggin [webchat@172-221-214-159.res.spectrum.com] has quit. (Client Quit)
#478 [23:12] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#479 [23:39] * Lexi [webchat@c-67-161-183-245.hsd1.ca.comcast.net] has joined #minecrafthelp
#480 [23:39] <Lexi> hi
#481 [23:39] <Lexi> I need help is anyone on
#482 [23:53] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#483 [23:54] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#484 [23:55] * william [webchat@cpe-75-84-188-244.socal.res.rr.com] has joined #minecrafthelp
#485 [23:55] <william> hello
#486 [23:57] <william> cant load any world getting error.
#487 [23:57] <william> -805306369