#1 [00:22] <william> nevermind I fixed it
#2 [00:26] * rich [webchat@101.165.115.121] has joined #minecrafthelp
#3 [00:27] <rich> cannot log in to minecraft says invailded user or password
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#5 [00:31] * Thewisebubble [webchat@d75-155-187-61.bchsia.telus.net] has joined #minecrafthelp
#6 [00:31] <Thewisebubble> I need help with my sprint
#7 [00:32] <Thewisebubble> Hello?
#8 [00:32] <Thewisebubble> Hello?
#9 [00:32] * Thewisebubble [webchat@d75-155-187-61.bchsia.telus.net] has left #minecrafthelp
#10 [02:02] * Me4502 [~quassel@117-20-70-117.751446.bne.nbn.aussiebb.net] has joined #minecrafthelp
#11 [02:36] * fabuiXD [webchat@188-22-206-96.adsl.highway.telekom.at] has joined #minecrafthelp
#12 [02:37] <fabuiXD> #minecrafthelp I can't open my minecraft launcher can somebody help me please
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#14 [03:24] * asking_for_a_friend [webchat@dslb-088-072-189-065.088.072.pools.vodafone-ip.de] has joined #minecrafthelp
#15 [03:28] <asking_for_a_friend> Hello. Are any russian speakers present by chance?
#16 [03:41] * dsa [webchat@221.142.119.169] has joined #minecrafthelp
#17 [03:42] <dsa> Hello
#18 [03:42] <dsa> It has been 2 months since I sent a mail requesting a refund for my Minecraft. What should I do if I still don't have an answer?
#19 [04:43] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#20 [05:06] * takecare [webchat@89.35.198.167] has joined #minecrafthelp
#21 [05:07] <takecare> hi! i've been trying to log in with my account but have been unable to do so. i haven't played in years. the account migration page tells me my account has already been migrated when i try to do so but recovering the password (forgotten pw) never works. any ideas?
#22 [05:59] <asking_for_a_friend> takecare: you must use your email adress instead of your playername now, I was there too a while ago
#23 [06:31] * BultjeTnT [webchat@h61142.upc-h.chello.nl] has joined #minecrafthelp
#24 [06:32] <BultjeTnT> Hi! I recently switched computers and was wondering how on earth i reinstal minecraft on my new computer? Thanks in advance!
#25 [06:36] <BultjeTnT> Nevermind that, my problem was fixed!
#26 [06:37] * BultjeTnT [webchat@h61142.upc-h.chello.nl] has quit. (Quit: webchat.esper.net)
#27 [07:52] * Me4502 [~quassel@117-20-70-117.751446.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#28 [08:08] <Greymagic27> asking_for_a_friend: Hi. What's the issue?
#29 [08:09] <Greymagic27> dsa: When did you send the email?
#30 [08:17] <dsa> I sent it from late November to early December last year.
#31 [08:17] <Greymagic27> dsa: It could be a while more before you hear back. Wait a couple more weeks :)
#32 [08:20] <dsa> ok thx :)
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#34 [08:51] * EndlessKillz [webchat@ip24-254-105-157.ok.ok.cox.net] has joined #minecrafthelp
#35 [08:52] <EndlessKillz> Ello, I'm getting lots of 'Failed to connect to server: Unknown Host' messages whenever I try to connect to a server. Has anyone else had this issue or just me?
#36 [08:54] * EndlessKillz [webchat@ip24-254-105-157.ok.ok.cox.net] has quit. (Client Quit)
#37 [09:01] * arcaneJesus [webchat@097-100-181-082.res.spectrum.com] has joined #minecrafthelp
#38 [09:03] <arcaneJesus> I'm trying to boot Java Edition on 1.4.7 to play SkyBlock and getting an error.
#39 [09:09] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#40 [09:10] <itsme2eZ4u> if i try to join a lan server i can join it but it kicks me literally 15-30 seconds after i join
#41 [09:11] * arcaneJesus [webchat@097-100-181-082.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#42 [09:12] <itsme2eZ4u> it says multipule things at different times its very inconsistent. sometimes it will just say "timed out" or "connection was closed by the remote host" and other things that i just cant think of right now
#43 [09:12] <itsme2eZ4u> how long have you all been here?
#44 [09:46] * Posucraft [webchat@186.11.90.254] has joined #minecrafthelp
#45 [09:46] <Posucraft> Hello i back
#46 [09:52] <itsme2eZ4u> hi
#47 [09:53] <itsme2eZ4u> are you a operator?
#48 [09:56] <itsme2eZ4u> if i try to join a lan server i can join it but it kicks me literally 15-30 seconds after i join it says multipule things at different times its very inconsistent. sometimes it will just say "timed out" or "connection was closed by the remote host" and other things that i just cant think of right now
#49 [10:09] * pepexd [webchat@ip51cfc0bf.direct-adsl.nl] has joined #minecrafthelp
#50 [10:10] <pepexd> Hello i cant join a server or even click the multiplayer button without the game crashing i changed what hardrive it runs on and it still wont work
#51 [10:39] * Mary [webchat@71-139-35-181.lightspeed.lbcktx.sbcglobal.net] has joined #minecrafthelp
#52 [10:41] <Mary> My launcher will no longer allow me to play 1.12.2. It gives me a java error No Open GL context found in current thread
#53 [11:11] * Multicerebral [webchat@bl10-168-199.dsl.telepac.pt] has joined #minecrafthelp
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#55 [11:13] <Greymagic27> ??> pepexd launcher/log-txt
#56 [11:13] <Mightyena> pepexd: We need to see your full launcher log, which is created in the game directory.
#57 [11:13] <Mightyena> pepexd: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#58 [11:13] <Greymagic27> itsme2eZ4u: Hey. Can you run a https://www.speedtest.net/ and send the results here?
#59 [11:20] * wfcamacho [webchat@181.57.29.214] has joined #minecrafthelp
#60 [11:21] <wfcamacho> good afternoon, three days ago I made the purchase of minecraft of 26.95 dollars, and at the time I confirm payment I get a sign that a purchase error has occurred but if you have the kindness to discount it from the card and do not give me any product, it seems to me a total lack of respect to do that with a person who wants to acquire the game, n
#61 [11:21] <wfcamacho> ow I will run out of game and without money, I need an answer from you to this fact so disrespectful or give me the product or return me the money please because I already contacted my bank and the transfer was made correctly, that is, the money you already have.
#62 [11:22] <Greymagic27> Hi wfcamacho. Did you get any email confirming the purchase of the game?
#63 [11:22] <wfcamacho> and the answer I get is the following: Thanks for your patience while we worked to resolve the error you were receiving while trying to redeem a Windows 10 code on your Mojang account. This is fixed !.
#64 [11:22] <wfcamacho> what does this mean ?
#65 [11:23] <Greymagic27> wfcamacho: Did you email mojang?
#66 [11:23] <wfcamacho> I did not receive any mail but they did discount my money
#67 [11:23] <Greymagic27> ??> wfcamacho account/send-email
#68 [11:23] <Mightyena> wfcamacho: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#69 [11:25] <wfcamacho> I already sent 5 emails to mojang and their response is as follows: Thank you for your patience as we work to resolve the error you were receiving when trying to redeem a Windows 10 code in your Mojang account. This is fixed!
#70 [11:25] <wfcamacho> what does this mean ?
#71 [11:26] <itsme2eZ4u> i need help
#72 [11:26] <Greymagic27> wfcamacho: That's most likely part of their auto response due to a recent issues regarding the windows 10 edition codes. You'll need to wait patiently for a reply from Mojang
#73 [11:26] <Greymagic27> itsme2eZ4u: What's the issue?
#74 [11:26] <itsme2eZ4u> it says multipule things at different times its very inconsistent. sometimes it will just say "timed out" or "connection was closed by the remote host" and other things that i just cant think of right now
#75 [11:27] <itsme2eZ4u> sorry that was a failed paste
#76 [11:27] <wfcamacho> I run out of money and no game, it seems disrespectful to me since three days have passed and I don't see the money back or in effect the game
#77 [11:27] <Greymagic27> itsme2eZ4u: Can you run a https://www.speedtest.net/ and send the results here?
#78 [11:27] <itsme2eZ4u> so i cant join a lan server without it kicking me within 15-30 seconds
#79 [11:27] <Greymagic27> wfcamacho: It's most likely due to a system glitch, however we can't do anything further to help you here.
#80 [11:28] <itsme2eZ4u> its running
#81 [11:28] <wfcamacho> I mean they took my money? just like that
#82 [11:28] <Greymagic27> wfcamacho: I assume it was a system error when processing the purchase
#83 [11:29] <wfcamacho> I mean, I give Mojang the money and now? I run out of game and no money
#84 [11:29] <itsme2eZ4u> ping = 13 download mbps = 49 upload = 12 mbps
#85 [11:29] <Greymagic27> wfcamacho: I understand your frustration however I can't do much more to help you
#86 [11:29] <wfcamacho> If it was a mistake, where is my money? my bank tells me that mojang already received it
#87 [11:30] <Greymagic27> itsme2eZ4u: Alright. Let's move onto checking for any incompatible software on your PC that may be causing this issue, such as a VPN.
#88 [11:30] <Greymagic27> ??> itsme2eZ4u tools/hjt
#89 [11:30] <Mightyena> itsme2eZ4u: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#90 [11:30] <Mightyena> itsme2eZ4u: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#91 [11:30] <itsme2eZ4u> ive already run hijack ill give u the results
#92 [11:30] <Greymagic27> Alright
#93 [11:30] <wfcamacho> believe me that I feel cheated, and it is a lack of respect and a big mistake that they already having the money do not give me the game that is called robbery
#94 [11:31] <itsme2eZ4u> https://paste.ubuntu.com/p/kJfv2gCHRj/
#95 [11:32] <Greymagic27> itsme2eZ4u: Is this an issue on all servers, or just one?
#96 [11:32] <itsme2eZ4u> so its just one lan server on another pc
#97 [11:32] <itsme2eZ4u> as far as i know i havent tested it on other servers
#98 [11:32] <Greymagic27> itsme2eZ4u: Can you send a hijackthis log from the PC hosting the LAN server?
#99 [11:32] <itsme2eZ4u> yes give me a few min
#100 [11:34] * other_pc [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#101 [11:34] <other_pc> this is 2eZ4u can you give me the download for hijaqck
#102 [11:35] <other_pc> i dont have it on this pc
#103 [11:35] <Greymagic27> ??> other_pc tools/hjt
#104 [11:35] <Mightyena> other_pc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#105 [11:35] <Mightyena> other_pc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#106 [11:36] <other_pc> https://paste.ubuntu.com/p/bgY8VVhpG3/
#107 [11:36] <other_pc> thers
#108 [11:36] <wfcamacho> How sad that people are robbed in the face, I have experience that you are not serious at all and that in the end they scam people who believe that the company is responsible, hopefully that money will help them to improve their obsolete page , and don't keep stealing people, see you later, happy day
#109 [11:37] <Greymagic27> ??> other_pc av/adwcleaner
#110 [11:37] <Mightyena> other_pc: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#111 [11:37] <Mightyena> other_pc: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#112 [11:37] <Greymagic27> other_pc: Run that on the PC hosting the LAN server
#113 [11:37] <other_pc> ok
#114 [11:38] <other_pc> ok will do
#115 [11:40] * other_pc [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#116 [11:40] <itsme2eZ4u> ok its restarted what now?
#117 [11:41] <Greymagic27> itsme2eZ4u: See if you continue to time out
#118 [11:42] * other_computer [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#119 [11:42] <itsme2eZ4u> ok
#120 [11:42] <itsme2eZ4u> 1 sec
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#122 [11:45] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#123 [11:46] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#124 [11:48] <itsme2eZ4u> so i dont know for sure if its completely working because in the past it was super inconsistent but ill try it out for a few days and if its not working ill come back but for now thanks, i was able to get in for around 2 min now
#125 [11:48] <itsme2eZ4u> by inconsistent i mean sometimes it would/wouldnt work
#126 [11:48] <Greymagic27> itsme2eZ4u: Sounds good
#127 [11:48] <itsme2eZ4u> but thanks m8 cya
#128 [11:48] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has quit. (Client Quit)
#129 [11:55] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#130 [11:55] <itsme2eZ4u> hey theres accually one last thing u can help me with if ur stil there
#131 [11:55] <Greymagic27> itsme2eZ4u: I'm still here :) What is it?
#132 [11:55] * wfcamacho [webchat@181.57.29.214] has quit. (Quit: webchat.esper.net)
#133 [11:55] <itsme2eZ4u> so any time i load up minecraft and start a world the sound is just completely blank
#134 [11:56] <itsme2eZ4u> theres no sounds when i click a button before i join a world either
#135 [11:56] <Greymagic27> itsme2eZ4u: Can you send a screenshot or video?
#136 [11:56] <itsme2eZ4u> screenshot?
#137 [11:57] <itsme2eZ4u> i dont have recording software so
#138 [11:57] <Greymagic27> ??> itsme2eZ4u screenshot
#139 [11:57] <Mightyena> itsme2eZ4u: To take a screenshot in-game, press F2 while in the game. You should get a notification of the screenshot filename in-game.
#140 [11:57] <Mightyena> itsme2eZ4u: Screenshots are saved in the "screenshots" folder of the .minecraft folder. To locate your minecraft folder, see ?? launcher/.minecraft
#141 [11:58] <itsme2eZ4u> ok will do give me 1 sec
#142 [12:03] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#143 [12:03] <itsme2eZ4u> ok i have them on my desktop
#144 [12:03] <itsme2eZ4u> now what?
#145 [12:04] <Greymagic27> itsme2eZ4u: Send them here using https://imgur.com/upload
#146 [12:05] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has quit. (Client Quit)
#147 [12:05] * itsme2eZ4u [webchat@c-24-62-141-120.hsd1.ma.comcast.net] has joined #minecrafthelp
#148 [12:05] <itsme2eZ4u> https://imgur.com/a/Gr1ilvw i took a few
#149 [12:06] <itsme2eZ4u> they should all be there now
#150 [12:07] <Greymagic27> From the screenshots it doesn't show any blank worlds
#151 [12:07] <itsme2eZ4u> ok? im not sure what u mean by that.
#152 [12:08] <Greymagic27> itsme2eZ4u: You said above that the world appeared completely blank. From the screenshots you attached it doesn't show any world being blank
#153 [12:08] <itsme2eZ4u> no the sound appeared completely blank
#154 [12:09] <itsme2eZ4u> there was absolutely no sound
#155 [12:09] <Greymagic27> Ah the sound!
#156 [12:09] <Greymagic27> Does it start working once you load in?
#157 [12:09] <itsme2eZ4u> no
#158 [12:10] <itsme2eZ4u> from the start screen is shows no sound and if i type CTRL+F3+T that key combo doesnt work either
#159 [12:10] <itsme2eZ4u> while im in the world
#160 [12:10] <Greymagic27> itsme2eZ4u: I'd like to get a launcher_log to see if that has any errors
#161 [12:10] <Greymagic27> ??> itsme2eZ4u launcher/log-txt
#162 [12:10] <Mightyena> itsme2eZ4u: We need to see your full launcher log, which is created in the game directory.
#163 [12:10] <Mightyena> itsme2eZ4u: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#164 [12:10] <itsme2eZ4u> ok
#165 [12:12] <itsme2eZ4u> https://paste.ubuntu.com/p/tX4YQ9Zwtr/
#166 [12:12] <itsme2eZ4u> there
#167 [12:13] <Greymagic27> itsme2eZ4u: Does it occur when you don't have optifine?
#168 [12:13] <itsme2eZ4u> im not sure if thats the reason but i was about to ask
#169 [12:13] <itsme2eZ4u> ill try it without optifine and then get back to u
#170 [12:17] <itsme2eZ4u> there still seems to be no sound without optifine aswell
#171 [12:21] <itsme2eZ4u> hello?
#172 [12:28] * JAG [webchat@c-73-76-172-116.hsd1.tx.comcast.net] has joined #minecrafthelp
#173 [12:29] <JAG> I am having trouble starting the minecraft game from the launcher
#174 [12:30] <JAG> I have updated java, all of my graphics drivers and reinstalled minecraft and it still does not launch the game
#175 [12:31] <JAG> The error message i get is: "Error: java.lang.RuntimeException: NO OpenGL context found in the current thread"
#176 [12:31] <Greymagic27> ??> JAG win/dxdiag
#177 [12:31] <Mightyena> JAG: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#178 [12:32] <JAG> Thanks i will follow the link
#179 [12:32] <JAG> im using windows
#180 [12:32] <Greymagic27> JAG: It's a feature built into windows
#181 [12:33] <JAG> ok, i am following the instructions right now
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#183 [12:35] * Someone66 [webchat@CPE1cabc071de13-CM1cabc071de10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#184 [12:35] <JAG> https://paste.ubuntu.com/p/2VnbPt2Pwz/
#185 [12:36] <Greymagic27> JAG: Perform a clean install of this driver: https://www.geforce.co.uk/drivers/results/156380
#186 [12:37] <JAG> Does clean install means uninstall old driver and install new one?
#187 [12:37] <Greymagic27> Yes
#188 [12:37] <JAG> ok, will do
#189 [12:41] <Someone66> I installed Java edition 1.15.2 yesterday for the first time. It ran very smoothly. (60+ fps) This morning, I logged on and it ran extremely slow (15fps on lowest settings) for seemingly no reason. No settings were changed on this computer in between sessions. What might have caused this and how might I fix it?
#190 [12:42] * forchizzle [webchat@172-10-53-86.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#191 [12:43] <forchizzle> hi there, i am playing on a lan server with my brother and i have been experiencing terrible lag. i deactivated my texture packs but saw my connectivity is not improving. is there a way to fix this? there have been times where we were able to play just fine without this kind of issue. thanks!
#192 [12:47] <JAG> When i try to install the new driver, it says that it is not compatible with this version of windows
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#196 [13:18] <T> when i login on minecraft.net the button doesn't work but when i login on my phone it works what do i do?
#197 [13:19] * kyam57 [webchat@190.236.218.131] has joined #minecrafthelp
#198 [13:20] <kyam57> I cannot log in my account , I tried doing all the article offered to me and it doesn´´t work
#199 [13:22] * kyam57 [webchat@190.236.218.131] has quit. (Client Quit)
#200 [13:22] <T> mc.net login button isn't working for me
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#204 [13:39] <JAG> Yo, to the guy that helped me earlier: Thanks.
#205 [13:39] <JAG> After the driver wouldn't be compatible with windows i restarted my computer and installed the latest version with the Geforce.
#206 [13:39] <JAG> Minecraft doesn't instantly crash now
#207 [13:39] <JAG> so thanks, I really appreciate it
#208 [13:40] <JAG> I came back because sometimes people like to know if things resolved
#209 [13:40] <JAG> bye
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#211 [14:11] * T [webchat@76.110.12.31] has joined #minecrafthelp
#212 [14:13] <T> When i log in to the minecraft.net the button does nothing but on my phone it works how do i fix it?
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#219 [14:52] <Smallxcraft> i cant use custom presets in superflat
#220 [14:52] <CubeTheThird> Smallxcraft, why not?
#221 [14:52] <Smallxcraft> i dunno
#222 [14:52] <CubeTheThird> Smallxcraft, well what happens?
#223 [14:53] <Smallxcraft> i put one in and it jsut goes back to deafault
#224 [14:53] <CubeTheThird> Smallxcraft, what's the preset you're using?
#225 [14:53] <Smallxcraft> sandstone
#226 [14:53] <Smallxcraft> 3;1*minecraft:sandstone;2;
#227 [14:55] <CubeTheThird> Smallxcraft, that doesn't seem to be a valid preset
#228 [14:55] <CubeTheThird> Smallxcraft, err... a valid script, I should say
#229 [14:55] <Smallxcraft> do you know a valid one of sandstone?
#230 [14:56] <CubeTheThird> Smallxcraft, are you just trying to get 1 layer of sandstone?
#231 [14:56] <Smallxcraft> yeah
#232 [14:56] <Smallxcraft> but ive tried with more
#233 [14:57] <CubeTheThird> Smallxcraft, you can probably do it with just: 1*minecraft:sandstone
#234 [14:57] <Smallxcraft> k
#235 [14:58] <Smallxcraft> that worked thx!!!
#236 [14:58] <CubeTheThird> no problem :3
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#239 [15:20] * Professor_Wood [webchat@dsl-74-83-84-155.fuse.net] has joined #minecrafthelp
#240 [15:23] <Professor_Wood> Hello! Could anyone here help me with a problem I have? For some reason Minecraft randomly started running at 5-10 fps. Doesn't matter what I do in the settings , nothing changes.
#241 [15:23] <Professor_Wood> I have a solid pc that runs modern games at 150+ frames
#242 [15:24] <Professor_Wood> I believe its a Java error or something but i've completely uninstalled and reinstalled Java to see if that would fix it
#243 [15:47] * FrancisT_23 [webchat@host-67-45-33-85.hnremote.net] has joined #minecrafthelp
#244 [15:50] * Thozzle [webchat@cpc93786-hari17-2-0-cust1729.20-2.cable.virginm.net] has joined #minecrafthelp
#245 [15:51] <Thozzle> Hello?
#246 [15:52] * Thozzle [webchat@cpc93786-hari17-2-0-cust1729.20-2.cable.virginm.net] has quit. (Client Quit)
#247 [15:54] <FrancisT_23> I have not been able to log into my account for almost a week. When I try to log into the launcher it tells me to make sure I am online and to try again later. I know I am using the right password because i have it saved in Chrome. What is the issue and what can be done to fix it?
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#251 [16:13] <CubeTheThird> FrancisT_23, are you using a VPN/Proxy?
#252 [16:14] <FrancisT_23> No
#253 [16:14] <CubeTheThird> FrancisT_23, what anti-virus and firewall software do you have?
#254 [16:15] <FrancisT_23> Not sure if I have any
#255 [16:15] <CubeTheThird> ??> FrancisT_23 tools/hjt
#256 [16:15] <Mightyena> FrancisT_23: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#257 [16:15] <Mightyena> FrancisT_23: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#258 [16:19] <FrancisT_23> https://paste.ubuntu.com/p/MNvSW4qnjt/
#259 [16:21] <CubeTheThird> FrancisT_23, hmm seeing a few things in your report. Let's first do a malware scan
#260 [16:21] <CubeTheThird> ??> FrancisT_23 av/adwcleaner
#261 [16:21] <Mightyena> FrancisT_23: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#262 [16:21] <Mightyena> FrancisT_23: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#263 [16:31] * burke [webchat@192.146.226.68] has joined #minecrafthelp
#264 [16:31] <burke> I cannot log into my account because I cannot remember my username from a while ago
#265 [16:32] <burke> ive paid for the game before so I wanna be able to play it again and not have to buy it again
#266 [16:32] <CubeTheThird> burke, around when did you purchase your account?
#267 [16:32] <burke> years ago probably 2015 2016
#268 [16:33] <burke> I was also gonna ask if I have it purchased on xbox can I download it for free on PC?
#269 [16:33] <burke> Mac**?
#270 [16:33] <CubeTheThird> burke, wait I'm confused. Do you mean to say you only purchased the game for xbox?
#271 [16:33] <burke> no I have it for xbox and pc
#272 [16:34] <burke> I just haven't been on pc in a while and want to start my account up again
#273 [16:34] <CubeTheThird> burke, on PC, did you get the java edition? (I'm not even sure if the windows 10 edition was out then)
#274 [16:34] <nate> burke: The xbox version I believe only gets you access to bedrock on PC
#275 [16:34] <nate> not java
#276 [16:34] <burke> I have a Mac
#277 [16:34] <burke> not pc
#278 [16:35] <nate> Same thing, same hardware, different OS. But the matter still stands, you would only get access to bedrock which as far as I'm aware is windows-explicit, but let me double check
#279 [16:35] <CubeTheThird> burke, gotcha. Your account would be tied to one of your emails, so you'd have to try logging into account.mojang.com/me
#280 [16:35] <burke> I have tried logging gin and I cant remember my username
#281 [16:35] <CubeTheThird> burke, only way to try and recover the account, besides contacting mojang support, is to try doing password resets on the website there
#282 [16:35] <CubeTheThird> burke, if you aren't getting the reset emails, you'll have to contact support
#283 [16:35] <CubeTheThird> ??> burke mojang/email
#284 [16:35] <Mightyena> burke: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#285 [16:35] <Mightyena> burke: Note: Do NOT send more than one at a time.
#286 [16:36] <CubeTheThird> nate, bedrock on PC is only the windows 10 edition
#287 [16:36] <nate> Looks like the closest you get with bedrock is iOS support, doesn't look to be an OSX explicit edition
#288 [16:37] <burke> So if I want to buy Minecraft on Mac I have to pay for it
#289 [16:37] * burke [webchat@192.146.226.68] has quit. (Quit: webchat.esper.net)
#290 [16:37] <CubeTheThird> burke, I thought you said you already owned it? The PC/Java edition is for Windows Mac and Linux
#291 [16:37] <CubeTheThird> or leave
#292 [16:38] <nate> He said he had the xbox version, that would be bedrock wouldn't it? Java edition never got an xbox implementation did it?
#293 [16:39] <CubeTheThird> but also said "<burke> no I have it for xbox and pc"
#294 [16:39] <nate> Ah missed that bit
#295 [16:40] <nate> I saw where they said about "Purchased it for xbox" which made me figure they bought the bedrock only
#296 [16:40] <CubeTheThird> was confusing overall
#297 [16:40] <CubeTheThird> regardless, they left
#298 [16:48] * FrancisT_23 [webchat@host-67-45-33-85.hnremote.net] has joined #minecrafthelp
#299 [16:50] <FrancisT_23> I'm back. now what?
#300 [16:50] <CubeTheThird> FrancisT_23, first try the game again
#301 [16:52] <FrancisT_23> nothing
#302 [16:52] <CubeTheThird> FrancisT_23, still says offline mode?
#303 [16:52] <FrancisT_23> I can't log in
#304 [16:53] <CubeTheThird> FrancisT_23, what is it saying when you try?
#305 [16:54] <FrancisT_23> "Sorry! Make sure you are online and try again."
#306 [16:54] <CubeTheThird> FrancisT_23, ok. Might be getting blocked by some of your antivirus/firewall stuff then
#307 [16:55] <CubeTheThird> FrancisT_23, your report shows both mcafee and intel security (basically the same thing), which are both known to cause various issues
#308 [16:57] <FrancisT_23> would it help to uninstall one or both of these programs?
#309 [16:57] <CubeTheThird> FrancisT_23, I would recommend uninstalling them
#310 [17:09] * Someone66 [webchat@CPE1cabc071de13-CM1cabc071de10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#311 [17:09] * I_Am_Defiant [webchat@cpe-67-247-21-38.nyc.res.rr.com] has joined #minecrafthelp
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#313 [17:11] <I_Am_Defiant> hi, I am on Minecraft 1.15.2 and I am trying to get on Hypixel but when I try to join it says "failed to authenticate your connection". It worked fine yesterday but now I cant join. Can anyone help me please?
#314 [17:11] <CubeTheThird> I_Am_Defiant, can you logout of the game launcher and log back in?
#315 [17:13] <I_Am_Defiant> ive already tried that
#316 [17:17] <I_Am_Defiant> anything else I can try?
#317 [17:27] * I_Am_Defiant [webchat@cpe-67-247-21-38.nyc.res.rr.com] has joined #minecrafthelp
#318 [17:29] <I_Am_Defiant> Hi, I am trying to join the Hypixel server and every time I try to join its says "Encrypting.....Failed to authenticate your connection". Can someone please help me?
#319 [17:29] <I_Am_Defiant> It was working yesterday but now for some reason it is not
#320 [17:45] * FrancisT_23 [webchat@host-67-45-33-85.hnremote.net] has joined #minecrafthelp
#321 [17:46] <FrancisT_23> I uninstalled everything and tried to log in again and got the same thing.
#322 [17:51] * ineedjavaforfree [webchat@184.100.89.132] has joined #minecrafthelp
#323 [17:51] <ineedjavaforfree> can someone buy me java?
#324 [17:52] * ineedjavaforfree [webchat@184.100.89.132] has quit. (Client Quit)
#325 [17:59] <I_Am_Defiant> so how do you fix it?
#326 [18:04] * james [webchat@c-73-20-110-215.hsd1.ut.comcast.net] has joined #minecrafthelp
#327 [18:05] <james> I cant load Minecraft it gets to the end then stops and crashes what do i do?
#328 [18:18] * ivanFvP [webchat@181.50.102.139] has joined #minecrafthelp
#329 [18:19] <ivanFvP> Goodnight.
#330 [18:19] <ivanFvP> I have a problem starting the minecraft java edition.
#331 [18:22] * its_liam [webchat@host86-137-93-180.range86-137.btcentralplus.com] has joined #minecrafthelp
#332 [18:23] <its_liam> hey i cant access my account says invalid email or password and ive changed my password so i know its correct
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#334 [18:25] * jefry [webchat@c-73-182-89-229.hsd1.ga.comcast.net] has joined #minecrafthelp
#335 [18:26] <jefry> hello?
#336 [18:26] <jefry> I got a new computer and signed in with my Minecraft account and it wants me to buy Minecraft again
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#341 [18:59] * thomas [webchat@50.126.153.181] has joined #minecrafthelp
#342 [19:00] <thomas> so I got the windows 10 version without realizing its what it is, is there a way to link accounts or anything to get the java edition?
#343 [19:25] <CubeTheThird> thomas, unfortunately they are each separate purchases
#344 [19:26] <thomas> damn.
#345 [19:26] <thomas> thank you
#346 [19:31] * Milkman_King [webchat@pool-72-68-31-233.nwrknj.east.verizon.net] has joined #minecrafthelp
#347 [19:33] <Milkman_King> I have purchased minecraft before, and just earlier today I had reset my hard drive because of a virus I had on my computer. I originally thought since I payed the price before, it would allow me to just download it. But it's saying I have to buy it again for some reason.
#348 [19:33] <CubeTheThird> Milkman_King, you can download it from https://minecraft.net/download
#349 [19:34] <Milkman_King> Oh thank you.
#350 [19:34] * Milkman_King [webchat@pool-72-68-31-233.nwrknj.east.verizon.net] has quit. (Client Quit)
#351 [19:48] * Leonardo_Blu [webchat@189.113.54.222] has joined #minecrafthelp
#352 [19:50] <Leonardo_Blu> hello, my account turned into a demo for no reason, could someone help me?
#353 [19:50] * Leonardo_Blu [webchat@189.113.54.222] has quit. (Client Quit)
#354 [19:51] * Leonardo_Blu [webchat@189.113.54.222] has joined #minecrafthelp
#355 [19:51] <Leonardo_Blu> hello
#356 [19:51] <CubeTheThird> Leonardo_Blu, what is your minecraft username?
#357 [19:51] <Leonardo_Blu> Leonardo_Blu
#358 [19:51] <CubeTheThird> Leonardo_Blu, ok, and when you login to account.mojang.com/me do you see your username there?
#359 [19:52] <Leonardo_Blu> Minha conta virou demo quando eu fui trocar o designe da capa da optfine, pode me ajudar?
#360 [19:52] <Leonardo_Blu> yes
#361 [19:52] <CubeTheThird> Leonardo_Blu, sorry we only speak English here
#362 [19:52] <CubeTheThird> Leonardo_Blu, can you logout of the game launcher, and back in?
#363 [19:52] <Leonardo_Blu> My account became a demo when I changed the design of the optfine cover, can you help me?
#364 [19:54] <Leonardo_Blu> When I start at laucher my account shows this demo
#365 [19:54] <CubeTheThird> ??> launcher/relog
#366 [19:54] <CubeTheThird> ??> Leonardo_Blu launcher/relog
#367 [19:54] <Mightyena> Leonardo_Blu: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#368 [19:54] <Leonardo_Blu> already did that
#369 [19:55] <CubeTheThird> Leonardo_Blu, ok. Can you open your .minecraft folder?
#370 [19:55] <Leonardo_Blu> my account became a demo after I changed the design of the optfine cover
#371 [19:55] <Leonardo_Blu> yes
#372 [19:56] <CubeTheThird> Leonardo_Blu, ok, with the launcher closed, move the file called launcher_profiles.json to another location
#373 [19:59] * jacksprat500 [webchat@180.150.80.184] has joined #minecrafthelp
#374 [19:59] <Leonardo_Blu> https://prnt.sc/qt9mxu
#375 [19:59] <jacksprat500> hello,
#376 [20:00] <CubeTheThird> hello jacksprat500
#377 [20:00] <CubeTheThird> Leonardo_Blu, can you change your password on account.mojang.com/me
#378 [20:00] <Leonardo_Blu> this appears when I open the game
#379 [20:00] <Leonardo_Blu> I just changed my password
#380 [20:01] <CubeTheThird> Leonardo_Blu, can you show me a screenshot of the account page?
#381 [20:01] <Leonardo_Blu> on the mojang website?
#382 [20:01] <CubeTheThird> Leonardo_Blu, yes please
#383 [20:02] <Leonardo_Blu> https://prnt.sc/qt9nko
#384 [20:02] <Leonardo_Blu> like this?
#385 [20:02] <jacksprat500> one of my kids plays minecraft on 1st gen apple iPad and my other kid plays it on an older apple iPhone. They both are building a house together. if i purchase minecraft on the PC (Windows), will i be able to join them a create the world with them the 3 of us together?
#386 [20:03] <Leonardo_Blu> I can even change it as security questions, because my account is full access
#387 [20:04] <CubeTheThird> jacksprat500, you may be able to do that, but make sure you purchase the Minecraft Windows 10 edition from the microsoft store. The Java edition will not allow that
#388 [20:04] <CubeTheThird> Leonardo_Blu, do you not see this? https://i.imgur.com/ySNIi0V.png
#389 [20:04] <Leonardo_Blu> no
#390 [20:04] <jacksprat500> ah! ok. so theres different versions. got it.
#391 [20:04] <Leonardo_Blu> My account simply became a demo
#392 [20:04] <CubeTheThird> Leonardo_Blu, then your account was most likely compromised. You will have to contact Mojang support about that
#393 [20:05] <CubeTheThird> ??> Leonardo_Blu mojang/email
#394 [20:05] <Mightyena> Leonardo_Blu: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#395 [20:05] <Mightyena> Leonardo_Blu: Note: Do NOT send more than one at a time.
#396 [20:06] <jacksprat500> @CubeTheThird: thankyou.
#397 [20:06] <CubeTheThird> jacksprat500, no problem :3
#398 [20:06] <Leonardo_Blu> Could you help me via anydesk?
#399 [20:07] <CubeTheThird> Leonardo_Blu, we do not work for Mojang here, so we cannot help with correcting accounts
#400 [20:07] <jacksprat500> i used TLauncher on a cracked server which worked, but I assume my kids can't invite/join with their friends because their friends have 'official' accounts, is that right>
#401 [20:08] <CubeTheThird> jacksprat500, correct, and that would also be for the Java edition
#402 [20:08] <jacksprat500> ok i see.
#403 [20:10] <jacksprat500> you seem to be able to use your official minecraft account on other servers via TLauncher as well. for example, cracked servers 'just let you in', but i noticed other non-cracked servers say you must have a valid minecraft login
#404 [20:11] <CubeTheThird> jacksprat500, yes, though we do not provide support for 3rd party launchers
#405 [20:11] <jacksprat500> (just trying to get my head around it all as i'm new)
#406 [20:11] <jacksprat500> @CubeTheThird, yep understand
#407 [20:11] <CubeTheThird> jacksprat500, there would also (in theory) be nothing preventing you from doing that with the official launcher
#408 [20:15] <jacksprat500> @CubeTheThird, can minecraft run on windows 7?
#409 [20:16] <CubeTheThird> jacksprat500, the Java edition can
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#411 [20:31] * Rajat [webchat@174-083-229-131.res.spectrum.com] has joined #minecrafthelp
#412 [20:31] <Rajat> https://pastebin.com/zR1VX5kr
#413 [20:32] <Rajat> How to fix?
#414 [20:32] <CubeTheThird> Rajat, let's check your drivers
#415 [20:32] <CubeTheThird> ??> Rajat win/dxdiag
#416 [20:32] <Mightyena> Rajat: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#417 [20:32] <Rajat> oh nvm java just had to be updated
#418 [20:32] <Rajat> thank you
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#423 [20:41] <yeye> my Minecraft application on my Mac is not responding
#424 [20:42] <CubeTheThird> yeye, what happens exactly?
#425 [20:43] <yeye> a pop up shows and says that it can't open Minecraft because its not responding, it doesn't even open the launcher
#426 [20:43] <CubeTheThird> yeye, gotcha. Are you able to open the .minecraft folder?
#427 [20:44] <yeye> no
#428 [20:45] <CubeTheThird> ??> yeye mac/.minecraft
#429 [20:45] <Mightyena> yeye: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#430 [20:46] <yeye> I went to finder and found the file but it doesn't do anything
#431 [20:46] <CubeTheThird> yeye, it didn't open the folder?
#432 [20:47] <yeye> no I click it just says not responding
#433 [20:47] <CubeTheThird> yeye, umm.. what? I mean in the Finder
#434 [20:48] <yeye> I find it in finder and I try to open the file
#435 [20:48] <CubeTheThird> yeye, in the folder, do you see a file called launcher_profiles.json
#436 [20:50] <yeye> no I don't
#437 [20:50] <CubeTheThird> yeye, and you specifically went to this folder: ~/Library/Application Support/minecraft
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#439 [20:58] * DanAU85 [webchat@173.239.198.61] has joined #minecrafthelp
#440 [20:59] <DanAU85> Hi. How do I change the resolution with current launcher version?
#441 [21:00] <CubeTheThird> DanAU85, you go under the Installations section, and click on the profile you want to edit
#442 [21:01] <DanAU85> Thank you. :)
#443 [21:37] * Boiyo_ [webchat@209.205.251.252] has joined #minecrafthelp
#444 [21:39] <Boiyo_> I have purchased a Minecraft account but can only play the demo. The email that the receipt was sent to is a different email that is linked with my account. On top of that, I tried to change my email account to the one that the receipt got sent to, but I kept getting denied for an unknown reason. What do I do?
#445 [21:41] <CubeTheThird> Boiyo_, what is your minecraft username?
#446 [21:44] <Boiyo_> Fixzy I think
#447 [21:44] <Boiyo_> I purchased the account in august 2019 and haven't been able to get on since I got it.
#448 [21:44] <CubeTheThird> Boiyo_, are you able to login to account.mojang.com/me
#449 [21:45] <Boiyo_> Yes I can, with my email and password. But every time I try to download Minecraft, it says I have to buy it again. Even though I'm looking at a purchase receipt right now
#450 [21:45] <CubeTheThird> Boiyo_, download it from https://minecraft.net/download
#451 [21:49] <Boiyo_> It still says I can only play the demo. I've downloaded this a few times and each time is the same. Is there an email to communicate with customer support? I could send a copy of the receipt proving that I paid for the account, but I can't do it over this chat.
#452 [21:49] <CubeTheThird> ??> Boiyo_ mojang/email
#453 [21:49] <Mightyena> Boiyo_: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#454 [21:49] <Mightyena> Boiyo_: Note: Do NOT send more than one at a time.
#455 [21:52] <Boiyo_> Thank you
#456 [23:15] * Yamese [webchat@96-42-104-25.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#457 [23:15] <Yamese> Hello
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