#1 [00:20] * RJ [webchat@bci.100.177.bloomingdalecom.net] has joined #minecrafthelp
#2 [00:21] <RJ> When i get on minecraft.net and go to games to download mc it says that i must buy it again
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#24 [07:27] * Adrianbd [webchat@97.86.216.87.dynamic.jazztel.es] has joined #minecrafthelp
#25 [07:28] <Adrianbd> Hello, I tried to buy minecraft java edition one week ago. I didnt recived the game, and also, I had been charged four times (95,80€). I want all my money back, and also the game.
#26 [07:29] * Jayce [webchat@204.193.233.220.static.exetel.com.au] has joined #minecrafthelp
#27 [07:34] <Jayce> Hey, so I have an old account from about a decade ago, but I haven't used it for a couple years. I don't remember the username, so I can't figure out how to migrate the account to Mojang
#28 [07:59] * Anne [webchat@59-222-145-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#30 [08:47] <Morrolan> ??<
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#33 [08:50] <Morrolan> Adrianbd: It might be that those 'charges' you see on your credit card are simply reservations, rather than actual bookings - which would hint at something having failed in the middle of the payment process. Your bank can confirm whether those are actual bookings, or just reservations which will disappear on their own after a while.
#34 [08:51] <Morrolan> While in contact with them, do ask if they see why those payments might have failed. Sometimes banks tend to block payments due to one reason or another.
#35 [08:52] <Morrolan> In general - unless you received a confirmation mail by Mojang, and see the game in your profile on https://account.mojang.com/, you will not have been charged.
#36 [08:53] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
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#38 [09:21] * Rayman [webchat@194.230.155.159] has joined #minecrafthelp
#39 [09:21] <Rayman> Hello. I was wondering if someone can help me here.
#40 [09:23] <Rayman> Ive had an issues with my login details and wrote a ticket to minecraft support 3 days ago but i have not yet recived an answer. Im wondering if i wrote to the right adress , ir if my ticket is closed already.
#41 [09:33] <Morrolan> Glad to see nothing's changed (:
#42 [09:37] * selina [webchat@CPEbc4dfb6d0dc3-CMbc4dfb6d0dc0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#43 [09:39] <selina> I was trying to pay for a minecraft java edition account through the interac payment method but when i entered all my card info the page said error
#44 [09:40] <selina> Now that I have returned to the payment screen it says I have to cancel pending order or continue but when I press cancel pending order it says that I can't
#45 [09:40] <selina> the order reference is 796eea05ccd14a1280eb001e7df36b59
#46 [10:01] * Dmitry [webchat@ppp91-78-98-171.pppoe.mtu-net.ru] has joined #minecrafthelp
#47 [10:01] <Dmitry> I have a problem with starting Minecraft 1.8
#48 [10:03] <Dmitry> Name: netty-1.6.jar
#49 [10:03] <Dmitry> Adress: https://libraries.minecraft.net/com/mojang/netty/1.6/netty-1.6.jar
#50 [10:03] <Dmitry> Info: Failed to connect to libraries.minecraft.net port 443: Timed out
#51 [10:03] <Dmitry> File name netty-1.6.jar
#52 [10:04] <Dmitry> C:\Users\user\AppData\Roaming\.minecraft\libraries\com\mojang\netty\1.6\netty-1.6.jar
#53 [10:04] <Dmitry> Status: Nonexistent
#54 [10:06] * Dmitry [webchat@ppp91-78-98-171.pppoe.mtu-net.ru] has quit. (Quit: webchat.esper.net)
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#59 [10:27] * PaNik2000 [webchat@89.19.189.142] has joined #minecrafthelp
#60 [10:38] * mirtaglietor [webchat@ip-159-49.sn3.clouditalia.com] has joined #minecrafthelp
#61 [10:39] <mirtaglietor> i cant log in
#62 [10:40] <mirtaglietor> i dont remembre password and i cant log in in my email
#63 [11:04] * Craziergold9 [webchat@37.228.224.80] has joined #minecrafthelp
#64 [11:05] <Craziergold9> Hey i was wondering if there was a way for me to get bedrock edition on pc for free since i have java edition?
#65 [11:10] * Craziergold9 [webchat@37.228.224.80] has quit. (Quit: webchat.esper.net)
#66 [11:38] * Miieke [webchat@84-28-30-255.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#67 [11:38] <Miieke> Hi
#68 [11:40] <Miieke> i´m having issues with starting up Minecraft. When i open the Minecraft Launcher, i click PLAY, but i keep getting a white screen after that
#69 [11:44] * Erik [webchat@ip-176-198-182-39.hsi05.unitymediagroup.de] has joined #minecrafthelp
#70 [11:45] <Erik> hallo
#71 [11:45] <Miieke> hoi
#72 [11:46] <Erik> sorry me english is not good
#73 [11:46] <Erik> I didn't get minecraft win 10 reddem code when I bought Minecraft Java
#74 [11:46] <Miieke> ik kan nederlands
#75 [11:48] * Erik [webchat@ip-176-198-182-39.hsi05.unitymediagroup.de] has quit. (Client Quit)
#76 [12:46] * Bronn [webchat@78.90.31.106] has joined #minecrafthelp
#77 [12:46] <Bronn> i get "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out" after i reinstalled my pc, could connect beforehand however and can connect to other servers, can you please help
#78 [12:53] * Bronn [webchat@78.90.31.106] has quit. (Quit: webchat.esper.net)
#79 [12:53] * havokblast [webchat@c-24-8-42-54.hsd1.co.comcast.net] has joined #minecrafthelp
#80 [12:59] <havokblast> I'm getting an error for the Minecraft Launcher that says, 'Couldn't load launcher core from C:\Program Files (x86)\Minecraft Launcher\game\launcher.dll: LoadErrorNotPresent' followed by a second window that says, 'Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft.' I've
#81 [12:59] <havokblast> tried to reinstall a bunch of times and also tried rebooting my machine but I keep getting these errors. Anyone know what to do to fix it?
#82 [13:45] * Death_Snow [webchat@p5DC8AF22.dip0.t-ipconnect.de] has joined #minecrafthelp
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#84 [14:30] * GodlyAwesomeYT [webchat@cpe-67-249-3-53.twcny.res.rr.com] has joined #minecrafthelp
#85 [14:31] <GodlyAwesomeYT> Hi, I can log into my account, but I can't remember my security questions, and when I try to change them, I get caught in an infinite loop. The email I use to log into Minecraft doesn't exist anymore, and to change the email, I need to answer the security questions, but as I said before, I don't remember them
#86 [14:31] <GodlyAwesomeYT> Is there a way you can change the security questions?
#87 [14:33] <GodlyAwesomeYT> to change*
#88 [14:52] * tuck0510 [webchat@pool-98-117-82-63.rcmdva.fios.verizon.net] has joined #minecrafthelp
#89 [14:54] <tuck0510> So I bought Java edition on a separate computer, when I went to the Minecraft.net website, I couldn't find anything in the support page on how to download Java again without rebuying it. Is that possible?
#90 [15:02] <tuck0510> Anybody know?
#91 [15:04] <tuck0510> Never mind, im just stupid
#92 [15:17] * Maxxx [webchat@host-187-22.ilchtbc.chicago.il.us.clients.pavlovmedia.net] has joined #minecrafthelp
#93 [15:18] <Maxxx> Hey could I get some help with a login complication?
#94 [15:20] <Maxxx> I reset my password and then entered the new password along with my email that the account is tied to and it still says the password is incorrect. Does it take a long time for the new password to update in the Mojang servers?
#95 [15:21] * Maxxx [webchat@host-187-22.ilchtbc.chicago.il.us.clients.pavlovmedia.net] has quit. (Client Quit)
#96 [15:32] * CafeDM [webchat@179.96.200.120] has joined #minecrafthelp
#97 [15:33] <CafeDM> Hi, my I'm trying to launch my minecraft but a error always appear on my screen
#98 [15:34] * Maxxx [webchat@host-187-22.ilchtbc.chicago.il.us.clients.pavlovmedia.net] has joined #minecrafthelp
#99 [15:34] <CafeDM> GLFW error 65542
#100 [15:34] <Maxxx> I dont remember my in game username
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#103 [15:49] * Kurt_Davis [webchat@66.229.15.123] has joined #minecrafthelp
#104 [15:49] <Kurt_Davis> Hi I cannot log into my minecraft account. I bought it a couple years ago and I now I do not know how to log in
#105 [15:52] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#106 [15:54] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#107 [15:55] <Kurt_Davis> I cannot remember my username I think is the issue to import the game
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#110 [16:35] * Elmo [webchat@c-73-247-253-17.hsd1.il.comcast.net] has joined #minecrafthelp
#111 [16:35] <Elmo> Hello
#112 [16:35] <Elmo> I am having some problems with the launcher
#113 [16:36] <Elmo> it is saying there is no connection
#114 [16:36] <Elmo> but my wifi is working fine
#115 [16:36] <Elmo> any help?
#116 [16:37] <Elmo> when I click connect it dosent work
#117 [16:37] <Elmo> it only lets me play offline
#118 [16:38] <Elmo> anybody have any ideas?
#119 [16:39] <GreyVulpine> Got any screenshots? connection logs?
#120 [16:40] <Elmo> I have a screenshot of the launcher saying no connection
#121 [16:58] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
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#128 [17:36] * Hannb [webchat@75-166-157-24.hlrn.qwest.net] has joined #minecrafthelp
#129 [17:38] <Hannb> A few weeks ago I bought minecraft for windows 10 its been about a month now with no help and I am wondering is there anyway to contact mojang through the phone
#130 [17:40] <GreyVulpine> There is not, unfortunately.
#131 [17:42] <Hannb> Okay thank you um how would you suggest going about maybe getting my money back cause It has been weeks and I have gotten no contact back and at this point I just want my money back
#132 [17:51] * a [webchat@75-6-205-212.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#133 [17:51] <a> my windows 10 upgrade will not install because it says it is already installed
#134 [17:54] * a [webchat@75-6-205-212.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#135 [17:54] * MetaKill [webchat@24.226.87.79] has joined #minecrafthelp
#136 [17:55] <MetaKill> Why isn't my minecraft installer showing up.
#137 [18:16] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#138 [18:26] * Avye [webchat@107.178.36.23] has joined #minecrafthelp
#139 [18:31] <Avye> Hey I need help, so I was trying to play minecraft java on my phone and suddenly there was something wrong when I tried playing. So i am not sure how to explain this but when I go try to go play there was a voice that say "play" when i clicked on the play button on the main menu when you start, but it didnt let me play unless i click twice. It same
#140 [18:31] <Avye> happens when I go to settings, I checked my settings from the game and it was all normal and etc. Ive also check my phone settings I just do not know what is going on. The only time when I could play without my phone saying the words and stuff, is when i redownload the game.
#141 [18:31] <Avye> I need help please
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#145 [19:03] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has joined #minecrafthelp
#146 [19:38] * ABunchOfEights [webchat@27.34.68.164] has joined #minecrafthelp
#147 [19:39] <ABunchOfEights> I bought Minecraft 8 years ago and now it's saying I don't own it anymore?? What do I do to get it to recognize that I own it.
#148 [19:44] * SrBrain [webchat@189.20.6.18] has joined #minecrafthelp
#149 [19:53] <SrBrain> Well, i bought minecraft in 2014. But, my game it is a problem. Every time when i try enter in a server, the error appears: ''Failed to log in: Invalid Session (try restarting your game and the launcher).'' I try this, but don't work.
#150 [19:53] <SrBrain> I'm sorry for english, i am a Brazilian and i not finished the english school.
#151 [20:22] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#152 [20:36] * a123 [webchat@c-73-209-112-94.hsd1.il.comcast.net] has joined #minecrafthelp
#153 [20:37] <a123> I hit play from the launcher and the game just disappears, it doesn't show in my taskbar, but it shows in task manager. It shows that it is using 0% cpu but 1.8Gb of ram, which i have 8GB dedicated to it. I have tried compatibility mode and i've reinstalled java and mc a couple times now. I've opened the minecraft game output and it shows { Backend
#154 [20:37] <a123> library: LWJGL version 3.2.2 build 10} and it just stops.
#155 [20:37] * a123 [webchat@c-73-209-112-94.hsd1.il.comcast.net] has quit. (Client Quit)
#156 [21:03] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#157 [21:07] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#158 [22:23] * jessica [webchat@107-213-225-15.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#159 [22:23] <jessica> When creating a server or when trying to join one, I receive the message "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information:"
#160 [22:30] * Laqqy [webchat@167.102.188.138] has joined #minecrafthelp
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#163 [22:40] <Houpinator> How do you add custom music to a resource pack without overwriting already existing music? The wiki doesn't say