#MinecraftHelp > 2020-01-29
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#7 [06:40] * xSaltyPenguinx [webchat@89-64-53-229.dynamic.chello.pl] has joined #minecrafthelp
#8 [06:42] <xSaltyPenguinx> Hi, I'm having minecraft performance issues on my computer that i tried to troubleshoot myself but unfortunately failed. Where can I seek further help in this matter.
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#11 [06:52] <annrosejay> I am having a problem with the java edition, it still is not launching, what can you do to help fix it
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#16 [09:17] * Robin [webchat@31-10-155-228.cgn.dynamic.upc.ch] has joined #minecrafthelp
#17 [09:17] <Robin> hello, i just bought minecraft java edit on a win10 pc. i wanted to start it but it does not run, following error: Unable to locate the Java runtime.
#18 [09:18] <Robin> i would be happy with a refund so i can buy windows 10 edition
#19 [09:18] <Greymagic27> Robin: Hey. Would you like me to try and help you fix the issue, or do you want to go straight to a refund?
#20 [09:18] <Robin> windows 10 edition is the same as java edition content wise, right?
#21 [09:19] <Robin> if yes, i'll just take the ruefund and buy the win10 edition
#22 [09:19] <Greymagic27> Windows 10 edition is lacking some features that Java edition has iirc. However it's not a huge gap in content
#23 [09:19] <Robin> what kind of features does it lack?
#24 [09:19] <Robin> can i still mod it?
#25 [09:19] <Greymagic27> Robin: No, bedrock edition doesn't support mods like Java edition does
#26 [09:20] <Greymagic27> As for what features it's missing, I don't have a list off the top of my head as I've not played it for many years now
#27 [09:20] <Robin> ok let,s see if we can fix the java edition then. is it common that people on win10 have issues with the java edition?
#28 [09:21] <Greymagic27> Robin: Issues are common, yes
#29 [09:21] <Robin> ah screw the mods, i'll take the refund then...
#30 [09:21] <Greymagic27> Robin: You sure?
#31 [09:21] <Robin> quite. i wanna play with my friend who has no idea about pcs and stuff so it'll be easier to just play simple minecraft and skip all the trouble
#32 [09:22] <Robin> refund it is
#33 [09:22] <Greymagic27> ??> Robin account/refund
#34 [09:22] <Mightyena> Robin: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#35 [09:22] <Greymagic27> There you go :)
#36 [09:27] <Robin> thanks
#37 [09:27] <Greymagic27> No problem!
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#40 [10:10] * DietsR4NUBS [webchat@0540c507.skybroadband.com] has joined #minecrafthelp
#41 [10:10] <DietsR4NUBS> hello
#42 [10:13] <DietsR4NUBS> i changed my name from MrWongSucc to DietsR4NUBS and when i go on my minecraft launcher it comes up as MrWongSucc and when i try to join a server it doesn't let me, it says "not authenticated with minecraft.net"
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#45 [10:26] <Greymagic27> ??> DietsR4NUBS launcher/relog
#46 [10:26] <Mightyena> DietsR4NUBS: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
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#48 [10:50] <DietsR4NUBS> oh thank you :3
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#50 [11:14] <max2> my minecraft is flickering in fullscreen if i move my mouse. also i can record in obs because nothing happens if i am in fullscreen. my craficscard is a amd radeon 5700 and cpu is amd ryzen 3600x
#51 [11:17] * Majonez [webchat@89-64-45-19.dynamic.chello.pl] has joined #minecrafthelp
#52 [11:22] <Majonez> Hi. I'm having problems launching MC. The launcher gives me a message of a unexpected error and the build in game output says: waiting for log output. I have both vanilla and twitch modded versions of mc. My system is windows 10, java build 1.8.0_241-b07. Thanks in advance.
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#54 [11:53] <GoldenDodo> Hello! Im having problems with my Minecraft to open, it seems to be related to OpenGL or to my drivers, it worked before i reseted my laptop and now its always giving a problem
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#56 [11:56] <dj> Even after resetting my password, it is telling me "login fail: invalid user/pass"
#57 [11:57] <dj> have tried it twice now, to no success. I'm getting the emails to my account, and i'm sure they wouldn't send if there wasn't an account linked to that email.
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#65 [13:02] <Jewels> Hello
#66 [13:02] <Jewels> can someone help me getting my mc to run? just says failed to download launcher
#67 [13:04] <Jewels> file*
#68 [13:04] <Jewels> its the java version
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#71 [14:22] <FG> My Minecraft does not start it stops loading and after a while I get the message JAVA Platform SE binary does not answer. in the log in my launcher it says Process crashed with exit code -805306369
#72 [14:32] <Greymagic27> ??> FG av/adwcleaner
#73 [14:32] <Mightyena> FG: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#74 [14:32] <Mightyena> FG: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#75 [14:40] <FG> Thanks! I will test this!
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#80 [14:51] <Pnasiff> hey I posted an issue with the player's inventory as a bug ,and they told me that it was a technichal issue
#81 [14:51] <Siphared> I would like to know why can't I log in on my Minecraft account
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#85 [14:57] <Pnasiff> <> hey I posted an inventory issue as a bug,and they told that was a technichal issue.
#86 [14:57] <Pnasiff> <> hey I posted an inventory issue as a bug,and they told that was a technichal issue.
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#88 [15:45] * Moon [webchat@h127.69.19.98.static.ip.windstream.net] has joined #minecrafthelp
#89 [15:45] <Moon> hello
#90 [15:46] <Moon> anyone here?
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#93 [15:55] <Aqua> Hello?
#94 [15:55] <Aqua> So My minecraft is broken and wont play I dont know what to do
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#96 [16:02] <mattep> hello im trying to enter my minecraft account that migrated to but i cant. i dont remember the email i used
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#98 [16:14] <DarkenRal> My minecraft launcher will not connect to the internet. I obviously have internet as a I'm typing this, but the launcher says I have no connection. I have reinstalled, restarted, and updated everything I can think of on my computer. Thanks!
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#100 [16:52] <Aqua> How you re install minecraft?
#101 [16:59] * Raj_B [webchat@4e6988e9.skybroadband.com] has joined #minecrafthelp
#102 [16:59] <Raj_B> i want to refund my mc acc
#103 [16:59] <Raj_B> how do i do that :/
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#105 [17:17] * HuntermodzYT [webchat@186.0.57.118] has joined #minecrafthelp
#106 [17:17] <HuntermodzYT> Hello
#107 [17:18] * Certanox [webchat@162.154.109.201] has joined #minecrafthelp
#108 [17:18] <Certanox> hello
#109 [17:18] <Certanox> my minecraft account was hacked
#110 [17:19] <HuntermodzYT> I have a problem and that is that when I play minecraft my computer automatically restarts
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#114 [17:55] <Jinx> I switched pcs recently and wish to download minecraft on my new pc, however, even after logging into my minecraft account, it tells me I need to buy it?
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#119 [18:08] <JR> Need help with patchy-1.1.jar issue
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#121 [18:37] <Featherstorm> I guess ill just say my story lol
#122 [18:38] <Featherstorm> uhh so basically my minecraft started crashing out of the blue and I couldn't play on a world for more than 15-20 seconds, sometimes shorter sometimes longer
#123 [18:38] <Featherstorm> this is the crash report and the dxdiag
#124 [18:38] <Featherstorm> https://paste.ubuntu.com/p/kqZkbcpgq3/
#125 [18:38] <Featherstorm> https://paste.ubuntu.com/p/ftqpW9mFZH/
#126 [18:40] <Featherstorm> i've found a temporary fix, uninstalling and reinstalling minecraft and my driver seems to fix the problem for awhile, but after a day it comes back again. I am taking an educating guess and saying that turning my pc on and off is what brings the issue back, because that's the one thing that every crash has in common, it happens the next day after
#127 [18:40] <Featherstorm> i've turned my pc off.
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#131 [19:52] <SammyG> I keep getting kicked out of fullscreen as soon as it loads and when I play in a minimized browser, I am unable to move without it stopping
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#134 [20:46] <Brog_sceal> hello, I'm having some issues connecting to my server
#135 [20:48] <Brog_sceal> I'm receiving error code io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#136 [20:48] <Brog_sceal> which isn't telling me much
#137 [21:02] <Brog_sceal> help?
#138 [21:10] * aquaman [webchat@69-92-165-188.cpe.sparklight.net] has joined #minecrafthelp
#139 [21:11] <aquaman> getting an error message trying to connect to a server that "minecraft authentication servers are down"
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#142 [22:01] <Fruity> hey, so i am trying to join my friends server that i only have the direct connect address for and i've tried restarting minecraft, restarting my computer allowing java and everything and it keeps showing the connection timed out: no further information: screen
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#148 [23:51] <methos74> hello
#149 [23:51] <methos74> could i have some help with my account please
#150 [23:51] <methos74> could i have some help with my account please
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