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#8 [02:34] <mindcaster> Hello. I have an issue with linux installation
#9 [02:35] <mindcaster> libgtk-3-0 dependency
#10 [02:35] <mindcaster> linux mint 17 64x
#11 [02:35] <mindcaster> can anyone help me?
#12 [02:37] <mindcaster> i have libgtk 3.10.8 but it needs 3.18.9
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#16 [02:53] <zac> help
#17 [02:55] <zac> i chaged my username it work on the website but not on the luancher or game and i cant join severs
#18 [03:10] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#19 [03:18] <zac> i chaged my username it work on the website but not on the luancher or game and i cant join severs
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#23 [03:48] <zac> hello
#24 [04:09] * oli4 [webchat@116.86.8.80] has joined #minecrafthelp
#25 [04:11] <oli4> i just bought minecraft java edition but when i log in it says buy minecraft
#26 [04:12] <oli4>
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#33 [06:58] * elisehanHK [webchat@165084136218.ctinets.com] has joined #minecrafthelp
#34 [07:00] <elisehanHK> Hi! I bought a copy of Minecraft, installed it on my computer (brand new Mac Air OS. When I click on the Minecraft launcher, a window opens but no content
#35 [07:00] <elisehanHK> What can I do?
#36 [07:01] <elisehanHK> I tried to downloaded it again but no luck
#37 [07:03] * elisehanHK [webchat@165084136218.ctinets.com] has quit. (Quit: webchat.esper.net)
#38 [09:20] * Jay [webchat@cpe-104-162-27-103.nyc.res.rr.com] has joined #minecrafthelp
#39 [09:21] <Jay> Hi, I need to use the minecraft jar launcher to start my java edition game but when i enter my login, the launcher just keeps showing the progress moving but never gets past that. i already installed and updated to the latest java version.
#40 [09:39] * EliseHan [webchat@165084136218.ctinets.com] has joined #minecrafthelp
#41 [09:39] <EliseHan> Hi!
#42 [09:40] <EliseHan> My problem: Computer - Mac OS Mojave --- Java version 8 241. bought Minecraft today. Installed it on my computer. Launched Minecraft launcher. Result: black screen.
#43 [09:41] <EliseHan> What can I do now?
#44 [09:42] <EliseHan> I tried everything. I reinstalled the game many times, with no success
#45 [09:42] <EliseHan> changed accessibility in the system preferences
#46 [09:42] <EliseHan> still no result
#47 [09:45] * EliseHan [webchat@165084136218.ctinets.com] has joined #minecrafthelp
#48 [09:46] <EliseHan> #unabletolaunch
#49 [09:46] <EliseHan> Question: what to do if the Minecraft launcher is a black screen
#50 [09:46] <EliseHan> ?
#51 [09:46] <EliseHan> Any solution?
#52 [09:47] <EliseHan> Mac OS Mojave, Java version 8 241.
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#55 [09:53] <EliseHan> This is what I get
#56 [09:59] <EliseHan> so what can I do?
#57 [09:59] * Gjelfen [webchat@46-162-124-41.cust.bredband2.com] has joined #minecrafthelp
#58 [09:59] <Gjelfen> i cant startminecraft
#59 [10:00] * Gjelfen [webchat@46-162-124-41.cust.bredband2.com] has quit. (Client Quit)
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#61 [10:33] * bogosnia [webchat@140.red-88-17-92.dynamicip.rima-tde.net] has joined #minecrafthelp
#62 [10:33] <bogosnia> Hola
#63 [10:34] <bogosnia> Mi duda es que no puedo abrir Minecraft por algo del Opengl
#64 [10:35] * bogosnia [webchat@140.red-88-17-92.dynamicip.rima-tde.net] has quit. (Client Quit)
#65 [10:39] * Ralph [webchat@ip-213-127-40-221.ip.prioritytelecom.net] has joined #minecrafthelp
#66 [10:42] <Ralph> Hi. My Macbook crashed some time ago and now I want to play Minecraft on my iMac, but I can't download it. Only if I buy it again...I already bought it over a year ago
#67 [10:48] <Ralph> Nevermind. I found the link to the download page and was able to download, install and open it. It said it's a trial version, but I reckon that once I log in, it is okay, right?! No worries... I'll contact you when it doesn't work. Good luck
#68 [11:03] * Superpferd [webchat@ip1f10ab4a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#69 [11:04] <Superpferd> can somebody help me , i cant get logged into minecraft
#70 [11:06] <Superpferd> please
#71 [11:14] * JDR [webchat@wsip-68-106-157-154.hr.hr.cox.net] has joined #minecrafthelp
#72 [11:14] <JDR> hello
#73 [11:14] <JDR> i have a question
#74 [11:15] <JDR> The email i used for my account was deactivated when i deactivated it i forgot that my minecraft account was linked to it
#75 [11:16] <JDR> having trouble logging in would like to find out any possible way to get back in
#76 [11:23] <Greymagic27> ??> JDR account/send-email
#77 [11:23] <Mightyena> JDR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#78 [11:24] <JDR> how do i locate my transaction ID
#79 [11:24] <JDR> pretty sure my mom bought it for me years ago
#80 [11:24] <Greymagic27> ??> JDR account/trans-id
#81 [11:24] <Mightyena> JDR: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#82 [11:24] <Greymagic27> JDR: If that doesn't work, give as much other information as possible
#83 [11:25] <JDR> gotcha
#84 [12:02] * PortaDiAbete [webchat@93-40-228-85.ip40.fastwebnet.it] has joined #minecrafthelp
#85 [12:04] <PortaDiAbete> hi, I have changed my name from PortaDiAbete to AsAstraL but on the launcher it does not change my name and if I try to enter on a server like hypixel where minecraft premium server does not log me in asking for authentication ppete please explain how can I solve the problem?
#86 [12:05] <PortaDiAbete> can you help my?
#87 [12:10] <mattym> ??> PortaDiAbete launcher/relog
#88 [12:10] <Mightyena> PortaDiAbete: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#89 [12:20] * Noble [webchat@24-183-230-245.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#90 [12:22] <Noble> Minecraft is freezing on the Mojang screen and then crashing. I've tried everything
#91 [12:22] <mattym> Noble, Are there any details in the crash message?
#92 [12:23] <Noble> None
#93 [12:23] <Noble> That I saw
#94 [12:23] <mattym> ??> Noble av/adwcleaner
#95 [12:23] <Mightyena> Noble: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#96 [12:23] <Mightyena> Noble: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#97 [12:27] * Noble [webchat@24-183-230-245.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#98 [12:28] * Noble [webchat@24-183-230-245.dhcp.kgpt.tn.charter.com] has quit. (Client Quit)
#99 [12:36] <PortaDiAbete> thx
#100 [12:55] * PortaDiAbete [webchat@93-40-228-85.ip40.fastwebnet.it] has joined #minecrafthelp
#101 [12:57] <PortaDiAbete> hi, I contact you because I tried to exit and re-enter from my mojang account, however in the launcher the name does not change other solutions?
#102 [12:57] <mattym> PortaDiAbete, Are you sure you completely logged out of the launcher?
#103 [12:58] <PortaDiAbete> yes
#104 [12:58] <mattym> PortaDiAbete, Are the servers working now?
#105 [12:58] <PortaDiAbete> no
#106 [12:59] <PortaDiAbete> I have also tried other premium servers but they all tell me to confirm authentication
#107 [12:59] <mattym> PortaDiAbete, Check the instructions again, make sure you follow them exactly
#108 [12:59] <mattym> ??> PortaDiAbete launcher/relog
#109 [12:59] <Mightyena> PortaDiAbete: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#110 [13:01] <PortaDiAbete> it still doesn't go
#111 [13:04] * PortaDiAbete [webchat@93-40-228-85.ip40.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#112 [13:04] * PortaDiAbete [webchat@93-40-228-85.ip40.fastwebnet.it] has joined #minecrafthelp
#113 [13:06] <PortaDiAbete> hi, I contact you because I have changed my name but in the launcher it does not change it I tried to exit and return to your site and the name brings it to me as AsAstraL but on the launcher it brings it to me as PortaDiAbete how can I do?
#114 [13:07] <mattym> PortaDiAbete, Are you sure you completely logged out from the launcher using the exact instructions you were given?
#115 [13:08] <PortaDiAbete> yes
#116 [13:09] <mattym> PortaDiAbete, Are you using the official launcher?
#117 [13:09] <PortaDiAbete> yes
#118 [13:11] <PortaDiAbete> I don't know what to do anymore I made several attempts but nothing
#119 [13:12] <mattym> PortaDiAbete, One moment.
#120 [13:13] <PortaDiAbete> ok
#121 [13:13] <mattym> PortaDiAbete, Do you know how to get to the .minecraft folder?
#122 [13:14] <PortaDiAbete> yes
#123 [13:14] <PortaDiAbete> %appdata%
#124 [13:14] <mattym> PortaDiAbete, Make sure the launcher is closed first. Then go into your .minecraft folder.
#125 [13:15] <PortaDiAbete> ok
#126 [13:15] <PortaDiAbete> i do it
#127 [13:15] <mattym> PortaDiAbete, Find and delete the usercache file there. Then restart the launcher and try to log in again.
#128 [13:15] <PortaDiAbete> ok
#129 [13:16] <PortaDiAbete> i do it
#130 [13:19] <PortaDiAbete> now?
#131 [13:19] <mattym> PortaDiAbete, Like I said, test the launcher again
#132 [13:20] <PortaDiAbete> it is always connected
#133 [13:20] <mattym> PortaDiAbete, What?
#134 [13:21] <PortaDiAbete> i delete usercache but i don't disconnect
#135 [13:21] <PortaDiAbete> it*
#136 [13:21] * boredsoulo [webchat@c-73-218-205-118.hsd1.ct.comcast.net] has joined #minecrafthelp
#137 [13:22] <boredsoulo> So I want to change the email to my minecraft account but I can't because I don't remember my password.If i want to reset my password I need to get a email, but the problem is that the email being used is a old email and I can't access it because it has my old phone number as a recovery.
#138 [13:22] <mattym> PortaDiAbete, Did you close the launcher before deleting the file like I said?
#139 [13:22] <PortaDiAbete> yes
#140 [13:23] <mattym> ??> boredsoulo account/send-email
#141 [13:23] <Mightyena> boredsoulo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#142 [13:23] <mattym> PortaDiAbete, Then it should make you log back in when you restart the launcher.
#143 [13:23] <boredsoulo> because the email i used is not reachable
#144 [13:25] <PortaDiAbete> the screen that comes out is always the usual I even went to the settings to see if it was disconnected but it is connected
#145 [13:28] <PortaDiAbete> I uninstalled and reinstalled the launcher but it is always connected
#146 [13:31] <PortaDiAbete> what should i do now?
#147 [13:33] <PortaDiAbete> I have to go to the table also because it is very late at most, I will contact you tomorrow
#148 [13:33] <PortaDiAbete> goodbye and see you tomorrow
#149 [13:33] * PortaDiAbete [webchat@93-40-228-85.ip40.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#150 [13:55] * Jacob [webchat@c-73-112-175-210.hsd1.nj.comcast.net] has joined #minecrafthelp
#151 [13:55] <Jacob> I cant log into my minecraft account
#152 [13:56] <Jacob> it just says sorry, make sure you are online and try again
#153 [14:13] * IdontHaveANickIdea [webchat@187.131.27.205] has joined #minecrafthelp
#154 [14:15] <IdontHaveANickIdea> Im having trouble updating my minecraft launcher. Every time i try to open the launcher it starts downloading update files but around 10% it stops and says "Unable to Update minecraft launcher". It closes the updater without opening the launcher thus i cannot open minecraft.
#155 [14:17] * IdontHaveANickIdea [webchat@187.131.27.205] has quit. (Client Quit)
#156 [14:40] * Lila15 [webchat@162.211.166.134] has joined #minecrafthelp
#157 [14:40] <Lila15> hi
#158 [14:40] <Lila15> I recently bought my brother a Minecraft toy story server
#159 [14:41] <Lila15> it was an in app purchase and it does not work at all and has locked him out of playing on the server
#160 [14:41] <Lila15> hello? Can I get help or no????????
#161 [14:42] <Lila15> bro
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#164 [15:18] * bill_billiams [webchat@d47-69-71-118.try.wideopenwest.com] has joined #minecrafthelp
#165 [15:19] <bill_billiams> is this community run or ran by mojang themselves?
#166 [15:19] * bill_billiams [webchat@d47-69-71-118.try.wideopenwest.com] has quit. (Client Quit)
#167 [15:39] * Guseroo [webchat@156.34.218.171] has joined #minecrafthelp
#168 [15:39] <Guseroo> hi my minecraft wont load it will launch and then get stuck on the mojang loading screen
#169 [15:44] * KindOne [kindone@h157.172.142.40.ip.windstream.net] has joined #minecrafthelp
#170 [15:45] <Guseroo> hello?
#171 [15:47] <mattym> ??> Guseroo av/adwcleaner
#172 [15:47] <Mightyena> Guseroo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#173 [15:47] <Mightyena> Guseroo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#174 [16:03] * clarjon1 [~clarjon1@23-248-49-196.tpia.execulink.com] has quit. (Remote host closed the connection)
#175 [16:12] * Guseroo [webchat@156.34.218.171] has joined #minecrafthelp
#176 [16:14] <Guseroo> it keeps telling me restart my minecraft when i try to go to the realms tab
#177 [16:16] * Guseroo [webchat@156.34.218.171] has quit. (Client Quit)
#178 [16:18] * beets [webchat@107-216-54-52.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#179 [16:21] <beets> Hi accidentally got java instead of windows 10 version and need to know how to change it or get a refund thanks!!
#180 [16:21] <beets> Hi accidentally got java instead of windows 10 version and need to know how to change it or get a refund thanks!!
#181 [16:22] * beets [webchat@107-216-54-52.lightspeed.bcvloh.sbcglobal.net] has left #minecrafthelp
#182 [16:31] * Gabe [webchat@104-56-197-0.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#183 [16:31] <Gabe> Hello
#184 [16:32] <Gabe> Hey so my minecraft is downloaded its just its something about drivers so what do i do about this
#185 [16:33] <Gabe> ?
#186 [16:33] <Gabe> Hello
#187 [16:33] <Gabe> plx
#188 [16:33] <Gabe> hello
#189 [16:33] <Gabe> jelp
#190 [16:33] <Gabe> heklp
#191 [16:33] <Gabe> ahfouiasdf]
#192 [16:33] <Gabe> sdfg
#193 [16:33] <Gabe> sdfsda
#194 [16:33] <Gabe> fsd
#195 [16:33] <Gabe> f
#196 [16:33] <Gabe> sd
#197 [16:33] * Absol kicked Gabe from #minecrafthelp (Reason: abe :Stop spamming)
#198 [16:58] * david [webchat@cpc122100-bmly10-2-0-cust194.2-3.cable.virginm.net] has joined #minecrafthelp
#199 [16:58] <david> hello
#200 [16:59] <david> so i made an account 10 years ago and cant remember the log in
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#202 [17:23] * Fugululo [webchat@187.20.64.136] has quit. (Client Quit)
#203 [18:36] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#204 [18:46] * JustANormalHorse [webchat@206.125.57.226] has joined #minecrafthelp
#205 [18:48] <JustANormalHorse> It will not let me log in It doesn't tell me any error message How do I fix this?
#206 [18:50] <JustANormalHorse> Also everytime I log into the client it goes through and then tells me I'm not logged in
#207 [21:03] * Bo [webchat@c-73-17-122-201.hsd1.ma.comcast.net] has joined #minecrafthelp
#208 [21:03] * Bo [webchat@c-73-17-122-201.hsd1.ma.comcast.net] has quit. (Client Quit)
#209 [21:24] * Mike8 [webchat@64.202.95.58] has joined #minecrafthelp
#210 [21:25] <Mike8> I'm tring to crossplay monecraft. I have a PS4. I signed into my microsoft account but when I try to join my xbox friend it says unable to connect
#211 [21:44] * Neonboii [webchat@99-75-20-114.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#212 [21:45] <Neonboii> I have an account, but I can't play and am logged in
#213 [21:45] <Neonboii> the website is harder to navigate than a teenager's mind
#214 [21:54] <Andrio> Neonboii, on mojang.com or minecraft.net?
#215 [21:58] * NickName [webchat@c-98-223-73-219.hsd1.in.comcast.net] has joined #minecrafthelp
#216 [21:59] <NickName> When I log into a server or world it gets to building terrain for worlds and it just freezes for servers and i dont know what to do
#217 [22:05] * Mike8 [webchat@64.202.95.58] has quit. (Quit: webchat.esper.net)
#218 [22:05] * NickName [webchat@c-98-223-73-219.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#219 [22:29] * Chris [webchat@c-73-92-34-74.hsd1.ca.comcast.net] has joined #minecrafthelp
#220 [22:29] <Chris> Hello, I am having issues logging into my minecraft account. Seems like there could be something wrong with the auth endpoint
#221 [22:30] <Chris> When I try to log in on the website it will show that I am logging in and then redirect and immediately log me back out.
#222 [22:31] <Chris> If I try to log in on the client it will say "Invalid username or password". I know for a fact this password is correct because it works sometimes.