#1 [00:00] <Neko8> When can i get the emails sent?
#2 [00:01] <Andrio> Neko8, checked your spam folder?
#3 [00:01] <Neko8> yes i have still none
#4 [00:02] <Neko8> i have even refreshed the page and my inbox still nothing
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#6 [00:02] * GingerGeek [~Zed@2a03:b0c0:1:d0::8e:1000] has quit. (*.net *.split)
#7 [00:03] <Andrio> ??> Neko8 account/email-missing
#8 [00:03] <Mightyena> Neko8: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.minecraft.net/hc/en-us/articles/360034636412-Cannot-Get-Mojang-System-Emails
#9 [00:03] <Mightyena> Neko8: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#10 [00:03] <Mightyena> Neko8: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#11 [00:05] <Neko8> i am using a hotmail account and not have had any issues in the past.
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#14 [00:06] * fc [webchat@58-6-203-213.dyn.iinet.net.au] has joined #minecrafthelp
#15 [00:07] <Andrio> neverless, I don't trust Hotmail.
#16 [00:08] <Neko8> unhelpful but okay then
#17 [00:08] <fc> i bought the game two days ago. after i paid and download the game, the error message came up, "The driver does not appear to support Open GL", in this case, can i have refund?
#18 [00:09] <Neko8> i just need a password reset. is there a way i can add mojang to the accepted list
#19 [00:09] <Andrio> Neko8, probably; I'm not familiar with how Hotmail works.
#20 [00:10] <Andrio> fc, probably, if we can't get it working
#21 [00:10] <Andrio> ??> fc win/DXDiag
#22 [00:10] <Mightyena> fc: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
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#24 [00:29] <fc> Andrio, not working
#25 [00:38] <Andrio> fc, what happened?
#26 [00:57] <fc> my laptop does not have gaming graphic card, so can not support high graphic gaming
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#30 [02:04] * mouma [webchat@91.140.126.189] has joined #minecrafthelp
#31 [02:09] <mouma> hi for the last 3 days i have a very big problem with minicraft.I cant log in.Ihave minecraft for the last 6,7 years,and its the first time that i am facing this.I cant reset my password (old email problems).and i am trapped.Any help?Thanks.
#32 [05:42] * Kisa [webchat@h175-177-044-171.catv02.itscom.jp] has joined #minecrafthelp
#33 [05:43] <Kisa> Exuse me.I resently
#34 [05:53] <Kisa> I recently buy Minecraft java edition for Mac. I am using MacBook . I could buy it, but I couldn't download it perfectly maybe. Now, I write an error message by downloading. [Failed to load URL {here is URL, maybe} with error ERR_FAILED(-2). I am not good at speaking English and using PC. I am sorry of if my question is something wrong.
#35 [06:11] <Kisa> Now I found support page. sorry for writing here.
#36 [08:39] * brayan [webchat@200.69.85.116] has joined #minecrafthelp
#37 [08:52] * Felix [webchat@mail.schweerbau.de] has joined #minecrafthelp
#38 [08:53] <Felix> Hi, i cant migrate my old premium mojang account.
#39 [08:53] <Felix> Error! Wrong Minecraft username or password.
#40 [08:54] <Felix> 4. Apr 2011 12:13:44 MESZ
#41 [08:54] <Felix> Transaktionscode: 6TY90306X89030438
#42 [08:54] <Felix> Paypal
#43 [08:54] <Greymagic27> Felix: Whoa. Don't post anymore
#44 [08:55] <Greymagic27> ??> Felix account/send-email
#45 [08:55] <Mightyena> Felix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#46 [08:56] <Felix> I have already opened a ticket a few weeks ago.
#47 [08:56] <Greymagic27> Felix: Wait for a reply to that ticket
#48 [08:56] <Felix> is this a joke?
#49 [08:57] <Greymagic27> Do you have the case ID on you at all?
#50 [08:57] <Felix> No case ID
#51 [08:57] <Greymagic27> Felix: You should have got one when you emailed mojang
#52 [08:57] <Felix> Case opend 28.12.2019
#53 [08:57] <Greymagic27> Felix: Did you use this URL to email Mojang? https://help.minecraft.net/hc/requests/new
#54 [08:58] <Felix> Yes
#55 [08:58] <Greymagic27> Felix: Then you should have got sent a case ID
#56 [08:58] * brayan [webchat@200.69.85.116] has quit. (Quit: webchat.esper.net)
#57 [08:58] <Felix> Your support request (169157) has been received.
#58 [08:58] <Felix> This?
#59 [08:58] <Greymagic27> Yep. Thanks.
#60 [09:04] * Henrique [webchat@170.84.22.102] has joined #minecrafthelp
#61 [09:04] <Felix> Are you still there?
#62 [09:05] <Henrique> yes
#63 [09:05] <Felix> not u the other guy
#64 [09:06] <Greymagic27> Felix: Yes, I'm still here.
#65 [09:06] <Felix> kk
#66 [09:06] <Felix> What should i do now?
#67 [09:07] <Greymagic27> Felix: Wait for a reply.
#68 [09:09] <Henrique> Hello
#69 [09:09] <Greymagic27> Henrique: Hey. How can I help?
#70 [09:10] <Henrique> I'm having trouble logging in
#71 [09:10] <Greymagic27> What does it say when you try to login?
#72 [09:12] <Henrique> i can't reset the questions
#73 [09:12] <Greymagic27> ??> Henrique account/send-email
#74 [09:12] <Mightyena> Henrique: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#75 [09:17] <Henrique> I just sent the request to support what do I do now
#76 [09:18] <Greymagic27> Henrique: Now you wait for a reply.
#77 [09:19] <Henrique> sorry if my english was bad and i'm brazilian
#78 [09:19] <Henrique> but thanks
#79 [09:27] * Jaxus [webchat@62-47-146-84.adsl.highway.telekom.at] has joined #minecrafthelp
#80 [09:29] <Jaxus> I want to login in mojang but don't know the questions like "What's your favourite pets name?". I wanted to refresh them, but don't get the email to
#81 [09:44] <Jaxus> ?
#82 [10:21] * franrtas [webchat@31-132-16-18.ip.jes.cz] has joined #minecrafthelp
#83 [10:21] <franrtas> Hello
#84 [10:21] * fc [webchat@58-6-203-213.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
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#90 [11:39] * Morgen [webchat@45-30-80-139.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#91 [11:41] <Morgen> I'm trying to play Minecraft on my tablet and have had no issues in the past. Recently when I open Minecraft - it offers controller buttons on screen and will not allow me to just guide with touch. How can I revert to how I was playing?
#92 [11:43] <Greymagic27> ??> Morgen bedrock/support
#93 [11:43] <Mightyena> Morgen: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.minecraft.net/hc/en-us/articles/360034754072-Minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#94 [11:45] <Morgen> Thank you!!
#95 [11:58] * seb [webchat@77.44.32.170] has joined #minecrafthelp
#96 [11:59] <seb> Hi there. My vanilla 1.15.2 MC crashes on launch with out a crash log. My OS is mac high Sierra v 10.13.6
#97 [12:00] <seb> what can I do?
#98 [12:00] <Greymagic27> ??> seb launcher/log-txt
#99 [12:00] <Mightyena> seb: We need to see your full launcher log, which is created in the game directory.
#100 [12:00] <Mightyena> seb: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#101 [12:02] <seb> will do, 1 min
#102 [12:04] <seb> pasted
#103 [12:06] <Greymagic27> Send the URL here.
#104 [12:08] * seb [webchat@77.44.32.170] has quit. (Quit: webchat.esper.net)
#105 [12:10] * seb [webchat@77.44.32.170] has joined #minecrafthelp
#106 [12:10] <seb> Hi, MC crashes on launch, here is laucher_log.txt
#107 [12:11] <seb> https://paste.ubuntu.com/p/CkNRVS8zPD/
#108 [12:11] <seb> What can I do?
#109 [12:17] * seb [webchat@77.44.32.170] has joined #minecrafthelp
#110 [12:17] <seb> Hi, my MC 1.15.2. vanilla crashes on launch. What can I do?
#111 [12:18] <seb> Crashes without an error log
#112 [12:18] <seb> this is the launcher_log
#113 [12:18] <seb> https://paste.ubuntu.com/p/CkNRVS8zPD/
#114 [12:19] <seb> running Mac OS high sierra v. 10.13.6
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#117 [13:37] * solaris [webchat@177.70.163.217] has joined #minecrafthelp
#118 [13:37] <solaris> Hi. I opened minecraft but it didn't work. GLFW error 65542:WGL happened.
#119 [13:43] <solaris> #minecrafthelp GLFW error 65542:WGL happened. What should I do, please?
#120 [13:47] <Greymagic27> ??> solaris win/dxdiag
#121 [13:47] <Mightyena> solaris: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#122 [13:51] * Luke [webchat@198.7.245.80] has joined #minecrafthelp
#123 [13:51] <Luke> Dont have access to email anymore and dont remember password
#124 [13:52] <Greymagic27> ??> Luke account/send-email
#125 [13:52] <Mightyena> Luke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#126 [13:52] <Luke> what is a transation id?
#127 [13:53] <Greymagic27> ??> Luke account/trans-id
#128 [13:53] <Mightyena> Luke: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
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#130 [14:24] * Jo [webchat@177.70.163.217] has joined #minecrafthelp
#131 [14:25] <Jo> #minecrafthelp GLFW error 65542:WGL happened and minecraft won't open. What can I do to solve it?
#132 [14:27] <Greymagic27> ??> Jo win/dxdiag
#133 [14:27] <Mightyena> Jo: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#134 [14:31] <Jo> #minecrafthelp I read all of it, but what should I do?
#135 [14:33] <Greymagic27> Jo: You need to follow the instructions on that link.
#136 [14:33] <Jo> Oh I got it. Thank you
#137 [15:07] * Need_help [webchat@cpe-173-91-196-143.neo.res.rr.com] has joined #minecrafthelp
#138 [15:14] <Need_help> I accidentally bought minecraft for windows 10 from the microsoft store on my pc not knowing that it was some sort of mobile version. After I purchased and tried connecting to some servers I could not do so only the ones they suggested worked. I guess i need the java minecraft version so i downloaded the java minecraft launcher and connected it to
#139 [15:14] <Need_help> the same account as my minecraft.net account, and everytime i open java minecraft launcher it says i need to purchase the game so when i click the link it just redirects me to minecraft.net and does nothing because i've already purchased the game. Someone please help lol
#140 [15:17] <Need_help> I just want to play minecraft 1.15.2 the PC version and can't, its very frustrating
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#142 [16:36] * Emmie [webchat@pool-108-56-188-153.washdc.fios.verizon.net] has joined #minecrafthelp
#143 [16:37] <Emmie> Hi, I'm currently struggling with downloading the game on a new computer. I bought the game years ago and I have an account, but now that its not the same formatted website as it used to be it seems that I can't download it again for free.
#144 [16:54] * Cintel [webchat@cpe-172-74-166-226.nc.res.rr.com] has joined #minecrafthelp
#145 [16:55] <Cintel> So my son bought this game without permission i need my refund its before 15 days Help
#146 [17:18] * earfug [webchat@172-221-172-180.res.spectrum.com] has joined #minecrafthelp
#147 [17:19] <earfug> my minecraft crashes before it loads up completley
#148 [17:20] * earfug [webchat@172-221-172-180.res.spectrum.com] has quit. (Client Quit)
#149 [17:20] * MinecraftPlayzMC [webchat@h131.199.89.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#150 [17:21] <MinecraftPlayzMC> Hello My Launcher is saying its offline when I'm connected to my internet already
#151 [17:39] * Cajun [webchat@75.173.74.189] has joined #minecrafthelp
#152 [17:39] <Cajun> anyone in here?
#153 [17:40] <Cajun> i deactivated my account (not deleted) and i want to retreive it but dont know how
#154 [17:44] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#155 [17:58] * Kelm [webchat@pool-72-78-72-203.phlapa.fios.verizon.net] has joined #minecrafthelp
#156 [17:59] <Kelm> Minecraft launcher is not working. It says it is not responding and then says game crashed
#157 [18:00] * zqx [webchat@CPE0c473d32d083-CM0c473d32d080.cpe.net.cable.rogers.com] has joined #minecrafthelp
#158 [18:03] * chuck [webchat@97-127-50-99.mpls.qwest.net] has joined #minecrafthelp
#159 [18:03] <zqx> When I open the minecraft launcher I enter my gmail and password hit enter and it says "Sorry! Make sure you are online and try again."
#160 [18:04] <chuck> hello every time I click launch my application loads up to the end then stops and sits there for a long time. I tried to unistall and reinstall but that did not work
#161 [18:04] * MrModeste [webchat@142.186.93.92.rev.sfr.net] has joined #minecrafthelp
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#163 [18:09] <MrModeste> Hello, I would like to downgrade my current 1.15.2 version to 1.14.4 so I can run it with Optifine. I googled it first, but it seems that the Minecraft launcher has changed, and no longer offers the possibility to have different profiles with different versions. Some guides have suggested downloading an older version from a third-party, or using un
#164 [18:09] <MrModeste> official version changers, but it seems a bit risky. Are there any ways I can get my hand on 1.14.4 straight from Mojang/Microsoft?
#165 [18:20] * MrModeste [webchat@142.186.93.92.rev.sfr.net] has joined #minecrafthelp
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#167 [19:36] * spunner [webchat@47.151.184.117] has joined #minecrafthelp
#168 [19:40] <spunner> Help! Minecraft (Java1.15.2) constantly crashes, whether it's multiplayer on local LAN (dedicated server), or singleplayer on new 1.15.2 map. Windows 10 Event Viewer shows Javer 1.8.0_241 file "jvm.dll" is the faulting module. Any direction to take is appreciated
#169 [20:10] * Ives [~Zesty@36.91.55.178] has quit. (Read error: Connection reset by peer)
#170 [20:25] * KKAS123 [webchat@149-161-226-53.dhcp-bl.indiana.edu] has joined #minecrafthelp
#171 [20:28] <KKAS123> Hey, I need some help logging into my account. For some reason, I have been unable to log into my mc account. I bought the game in September of last year, but the account it is associated with is one from 2014. I have always had issues with logging into my account, but I managed to log on once using a proxy (unable to log on with a proxy now thoug
#172 [20:28] <KKAS123> h). I have changed my password multiple time, and have no issue with using my password to log into mojang. Can anyone help?
#173 [20:30] <mattym> KKAS123, what is the exact login error you get and where?
#174 [20:30] <KKAS123> Invaild username or password. I get it every time I try to sing into my account.
#175 [20:31] <mattym> KKAS123, Where are you attempting the login?
#176 [20:31] <KKAS123> In the US
#177 [20:32] <mattym> KKAS123, I mean which website, or is the error from the launcher?
#178 [20:32] <KKAS123> Im trying to log onto my launcher, but Im unable to
#179 [20:32] <mattym> ??> KKAS123 tools/hjt
#180 [20:32] <Mightyena> KKAS123: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#181 [20:32] <Mightyena> KKAS123: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#182 [20:33] <KKAS123> Will do
#183 [20:36] <KKAS123> Done
#184 [20:36] <mattym> KKAS123, We need the link to the page
#185 [20:36] <KKAS123> https://paste.ubuntu.com/p/YgSS4PbvGh/
#186 [20:37] <mattym> ??> KKAS123 info/mcleaks
#187 [20:37] <Mightyena> KKAS123: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#188 [20:37] <Mightyena> KKAS123: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#189 [20:38] <mattym> ??> KKAS123 win/hosts/edit
#190 [20:38] <Mightyena> KKAS123: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#191 [20:38] <Mightyena> KKAS123: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#192 [20:38] <KKAS123> Alright, let me try it out
#193 [20:45] <KKAS123> Im unable to make the changes to the host file despite following everything you said
#194 [20:49] * Ramon [webchat@173-27-176-21.client.mchsi.com] has joined #minecrafthelp
#195 [20:50] <Ramon> When I try to join a realm before I can select it it says error 500 and doesn't let me
#196 [20:51] * Ramon [webchat@173-27-176-21.client.mchsi.com] has quit. (Client Quit)
#197 [20:53] * QuietTsunami [webchat@CPE1033bfa0343e-CM1033bfa0343c.cpe.net.cable.rogers.com] has joined #minecrafthelp
#198 [20:55] <QuietTsunami> I have purchased minecraft java edition on the PC I am currently using. I purchased and downloaded it a long time ago, stopped playing and uninstalled. I have recently tried to re-download, however, it is saying that I don't have a copy of minecraft. Any ideas on how to fix this?
#199 [21:13] * Utjg_ [webchat@99-108-8-163.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#200 [21:14] <Utjg_> my account got hacked and I cant log in can someone help me reclaim my account? Mojan is troll and has not responded to my email
#201 [21:15] * Utjg_ [webchat@99-108-8-163.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#202 [21:18] * LittleEnder [webchat@162-201-203-155.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#203 [21:18] <LittleEnder> my minecraft wont load all the way
#204 [21:39] * Jon [webchat@d-72-28-177-58.sc.cpe.atlanticbb.net] has joined #minecrafthelp
#205 [21:40] <Jon> My windows 10 minecraft stays stuck on the initial loading screen. It is also is doing the identical thing on my laptop with a different account. Both computers are good current gaming computers and minecraft previouosly worked on them with no issues.
#206 [21:46] <Jon> Thank you
#207 [23:57] * Zackary [webchat@wsip-98-172-111-41.ph.ph.cox.net] has joined #minecrafthelp
#208 [23:58] <Zackary> Hello. For the past year or so, my Minecraft hasn't been working properly. I'll load up the game, launch it as normal, and right as it's about to finish loading in, it stops, and starts to not respond. I've uninstalled and reinstalled, done a system scan, and literally everything else I can think of, and nothing's worked.