#1 [00:00] <Xures> I had two Minecraft accounts that I had made when Iwas around 10 and I no longer have access to the emails that they are connected to, and I have no clue what the answers to the security questions are. Since I made them when I was ten its been almost 9 years, if possible i would like to recover these accounts, set them up with new emails and use th
#2 [00:00] <Xures> em for myself and family when they come over.
#3 [00:01] <Xures> I can provide photo ID if needed to prove that it is indeed me
#4 [00:20] <GreyVulpine> Xures - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#5 [01:37] * SuperMcFreely [webchat@ip68-0-183-241.tc.ph.cox.net] has joined #minecrafthelp
#6 [01:38] <SuperMcFreely> Minecraft keeps crashing with error code 805306369 after it stays no responding for a while, have allocating more ram and reinstalling java and it still does it, help
#7 [02:00] * Stevo [webchat@124-149-180-211.dyn.iinet.net.au] has joined #minecrafthelp
#8 [02:00] <Stevo> Hello?
#9 [02:01] <Stevo> Anyone there?
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#16 [03:33] <dforrester> can i get a refund
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#19 [05:24] <Dazione> whenever I launch minecraft it gets stuck at the very end of the mojang screen, ive reintalled java and minecraft mutiple times and it hasnt helped
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#24 [08:05] <Famee_> Hello, I have problem with sing in on minecraft launcher and on minecraft.net. When I go on the mojang.com i can normal sing in without problems. But when i try to sing in on minecraft.net i cant. I write email and password and when I click on sing in it didnt do anything. And its same when i try sing in in mc launcher i write email and password an
#25 [08:05] <Famee_> d it is writting: An error occurred when logging you in. Please try the regular Minecraft launcher. And I dont know what i can do...
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#35 [08:59] <Ragias> Unable to download.
#36 [09:00] <Ragias> Help me please.
#37 [09:00] <Ragias> PLEASE.........
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#39 [09:21] * McPata [webchat@p4FFCBDBB.dip0.t-ipconnect.de] has joined #minecrafthelp
#40 [09:23] <McPata> Hello :) Ive tried to login several times yesterday and had my passwort reset like 3 times and the new passwords didnt work (invalid email or wrong password)
#41 [09:24] <McPata> And i tried it again a few mins and i still could not log in
#42 [09:32] <McPata> problem solved...
#43 [09:40] * Quinny [webchat@95-44-30-76-dynamic.agg2.kok.dbc-mgr.eircom.net] has joined #minecrafthelp
#44 [09:41] <Quinny> Hey guys, been a long time since i played minecraft and ive fogotten my password, I requested an email toy change it but havent received it, i remember trying about a year ago and had the same issue... help?
#45 [09:42] * IAMSICKOFTHIS [webchat@130-56-136-123.ip.esc.net.au] has joined #minecrafthelp
#46 [09:42] <IAMSICKOFTHIS> hello
#47 [09:42] <IAMSICKOFTHIS> i have had a lot of issues tonight trying to play with my friends on minecraft
#48 [09:43] <IAMSICKOFTHIS> once i retrieved all of my security info and password
#49 [09:43] <IAMSICKOFTHIS> i login after downloading the game
#50 [09:43] <IAMSICKOFTHIS> connect to a servert only to find saying something "can't connect to minecraft server invalid session"
#51 [09:44] <IAMSICKOFTHIS> Whenever I try to login to my account on minecraft.net it says "it appears you're offline, try again."
#52 [09:44] <IAMSICKOFTHIS> For hours on end I've tried, it's been telling me to restart the game and such to enter this server.
#53 [09:45] <IAMSICKOFTHIS> I've had this game since 2010 and I'm quite annoyed that I'm facing this issue tbh.
#54 [09:46] * IAMSICKOFTHIS [webchat@130-56-136-123.ip.esc.net.au] has quit. (Client Quit)
#55 [09:48] * Kickedforaskingforhelp [webchat@130-56-136-123.ip.esc.net.au] has joined #minecrafthelp
#56 [09:48] <Kickedforaskingforhelp> What the actual hell?
#57 [09:48] <Kickedforaskingforhelp> I need to get a refund.
#58 [09:48] <Kickedforaskingforhelp> I paid for this game in 2010, I want to know why it won't let me play with my friends on a server because it says "invalid session." I have an official profile with a game that says I bought called Minecraft Java.
#59 [09:49] <Kickedforaskingforhelp> I want to know why I got kicked.
#60 [09:51] <Kickedforaskingforhelp> It says I have to restart Minecraft Launcher or just the game to join this server, but it doesn't work when I do that-- I still cannot connect to the server. When I try to login on the website it says "You are offline, please try again" and I'm paraphrasing there but it pretty much says that after I enter my email and password.
#61 [09:52] <Andrio> ??> Kickedforaskingforhelp tools/HJT
#62 [09:52] <Mightyena> Kickedforaskingforhelp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#63 [09:52] <Mightyena> Kickedforaskingforhelp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#64 [09:57] <Kickedforaskingforhelp> https://paste.ubuntu.com/p/xvrvDDxcTV/
#65 [09:58] <Andrio> Kickedforaskingforhelp, are you on a VPN?
#66 [09:58] <Kickedforaskingforhelp> no
#67 [10:00] <Andrio> Kickedforaskingforhelp, can you temporarily disable MyStart Anti-phishing Domain Advisor?
#68 [10:01] <Kickedforaskingforhelp> I can end the process.
#69 [10:03] <Kickedforaskingforhelp> I tried that, logged back into Minecraft and it still said the same message.
#70 [10:04] <Kickedforaskingforhelp> Also I allowed Minecraft through my Firewall.
#71 [10:06] <Andrio> Kickedforaskingforhelp, can you log in at https://account.mojang.com/ ?
#72 [10:06] * Mr_Banyuls [webchat@45.85.183.186] has joined #minecrafthelp
#73 [10:06] <Kickedforaskingforhelp> Yes I have now thanks, but I still cannot connect to my friends server.
#74 [10:07] <Andrio> Kickedforaskingforhelp, can you log in at https://my.minecraft.net/login/ ?
#75 [10:07] <Kickedforaskingforhelp> just tried and it says after validating that I seem to be offline and need to reload
#76 [10:08] <Andrio> mm
#77 [10:08] <Andrio> Kickedforaskingforhelp, I don't see anything else in that report that might be causing the problem; you can try running a malware scan in case that would find anything
#78 [10:08] <Andrio> ??> Kickedforaskingforhelp AV/ADWCleaner
#79 [10:08] <Mightyena> Kickedforaskingforhelp: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#80 [10:08] <Mightyena> Kickedforaskingforhelp: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#81 [10:09] <Mr_Banyuls> I can't log in, after I press play, this appears: "GLFW error 65542: WGL: The driver does not appear to support OpenGL."
#82 [10:09] <Kickedforaskingforhelp> I already did that.
#83 [10:09] <Kickedforaskingforhelp> I ran through both Malwarebytes itself and Adwcleaner earlier.
#84 [10:09] <Kickedforaskingforhelp> I restarted the PC, nothing.
#85 [10:11] <Mr_Banyuls> I can't log in, after I press play, this appears: "GLFW error 65542: WGL: The driver does not appear to support OpenGL." Do you know how can I fix this?
#86 [10:12] <Kickedforaskingforhelp> Okay, so I joined a random server and it worked perfectly-- however I cannot at all connect to my friend's server who lives in NZ.
#87 [10:14] <Kickedforaskingforhelp> Other people are on the server playing, so idk what is going on.
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#94 [12:06] <Nate9> Hello, I have had a issue with starting Minecraft on Java edition for over a month now. When I click play on the home screen the game starts up and the load page comes up and only loads about 90% then it crashes every time. When it crashes this comes up. Java(TM) Platform SE binary is not responding.
#95 [12:07] <ElmasImPoSible> hello someone talk spanish?
#96 [12:07] <Nate9> no
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#98 [12:16] <Sora> Hello?
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#107 [13:57] <mackenzie> hi, i've been having this issue since yesterday and i dont know whats going on. i can open the launcher and click play but after a few seconds a box pops up and sayd 'GLFW error 65542: The driver does not appear to support OpenGL. Please make sure you have up-to-date drivers (see aka.ms/mcdriver for instructions)' i dont know what that means and it
#108 [13:57] <mackenzie> s annoying because it wont let me play and it was just working a few days ago. any idea whats going on or how to fix something like this?
#109 [14:00] * turdle [webchat@c-71-204-175-164.hsd1.ca.comcast.net] has joined #minecrafthelp
#110 [14:00] <turdle> minecraft keeps crashing before i can load a game
#111 [14:00] <turdle> i have uninstalled and reinstalled many times
#112 [14:00] <turdle> doesnt seem to work
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#114 [14:06] * fuzzibabu [webchat@c83-251-20-156.bredband.comhem.se] has joined #minecrafthelp
#115 [14:08] <fuzzibabu> hi i cant recive a pasword reset email for my account:fuzzibabu email:jacob.odmark@hotmail.com I dont know if ive been hacked but im pretty sure the last pasword i set didnt work on the log in page on my first atempt
#116 [14:11] <urielsalis> ??> fuzzibabu account/send-email
#117 [14:11] <Mightyena> fuzzibabu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
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#122 [14:44] * jack is now known as Guest96926
#123 [14:44] <Guest96926> hi i cannot connect to my server through ipv4 external even though it shows it up and running on mincraft server status
#124 [15:07] * payonel is now known as sugoi
#125 [15:07] * sugoi is now known as payonel
#126 [15:34] * lucas [webchat@CPE1cabc071d4d3-CM1cabc071d4d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#127 [15:34] <lucas> hello
#128 [15:34] <lucas> i am having issues
#129 [15:34] <lucas> my pc has a rx 580 8gb gpu and fx 6300 cpu but cannot run minecraft any higher than 20 frames
#130 [15:35] <lucas> every other game works fine but minecraft
#131 [15:58] * HanielDogg [webchat@95.149.188.104] has joined #minecrafthelp
#132 [15:58] <HanielDogg> wag1
#133 [15:58] <HanielDogg> hello
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#136 [16:51] * Nick is now known as Guest58371
#137 [16:53] <Guest58371> hello the only way I can get my Minecraft to launch is by closing the launcher through task manager so Minecraft can finish loading, then when I do that and get on a server all skins/heads are Steve or Alex including my own skin when I know custom skins are allowed on the server and I have my own custom skin that is not loading
#138 [17:25] * Bryan_H [webchat@136.228.121.4] has joined #minecrafthelp
#139 [17:26] <Bryan_H> hi! I have a problem with locating my mods folder. along with that, mods I have downloaded are not applying to my worlds
#140 [17:36] * Dan [webchat@c-76-31-46-232.hsd1.tx.comcast.net] has joined #minecrafthelp
#141 [17:38] <Dan> What kind of computer qualification you must have in order to run the game smoothly? Just uploaded to my hp computer and the game doesn’t flow smoothly
#142 [17:46] * Grzegorz [webchat@87-206-105-190.dynamic.chello.pl] has joined #minecrafthelp
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#145 [18:15] * Kenneth [webchat@ool-18b998a2.dyn.optonline.net] has joined #minecrafthelp
#146 [18:16] <Kenneth> Im playing on xbox and cant update my game. Its on1.14
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#148 [18:29] * Yb [webchat@c-67-167-141-149.hsd1.mi.comcast.net] has joined #minecrafthelp
#149 [18:30] <Yb> I found a fix to the Minecraft launcher saying no internet when connected to the internet windows 10
#150 [18:30] <Yb> idk where to post it
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#154 [18:34] * Kendall [webchat@cpe-108-183-79-239.buffalo.res.rr.com] has joined #minecrafthelp
#155 [18:34] <yb> https://paste.gg/p/anonymous/f45efb0c5a2b49d18c4cde4fbdaabfbd
#156 [18:35] <Kendall> Hi, with the old log in I would use my Username and Password, but with the new login it asks for email, and I have no clue what email is associated with my account, if there even is one. How can I get to my account?
#157 [18:35] <yb> https://account.mojang.com/migrate
#158 [18:36] <yb> There is a way to migrate your account from a username to a email
#159 [18:36] <Kendall> This asks for my email
#160 [18:36] <yb> yes to change it to a email
#161 [18:36] <yb> from a username
#162 [18:36] <yb> they updated it to where u need a email now
#163 [18:36] <Kendall> so I can enter any email I want?
#164 [18:37] * evanescentriot [webchat@CPEbc4dfb2f5d13-CMbc4dfb2f5d10.cpe.net.fido.ca] has joined #minecrafthelp
#165 [18:37] <yb> in the top one u need the old email
#166 [18:37] <evanescentriot> hi my mouse is glitching out in the game
#167 [18:37] <yb> if u had forgot it i suggest to a actual operator
#168 [18:37] <yb> Im just here to help with a bug
#169 [18:37] <evanescentriot> idk whether to call it lag or what but apparently it seems to be an issue related to my computer
#170 [18:38] <evanescentriot> nobody else seems to have this issue which is odd
#171 [18:38] <Kendall> um. yeah i don't know what email is associated with my account because i've never needed it
#172 [18:38] * evanescentriot [webchat@CPEbc4dfb2f5d13-CMbc4dfb2f5d10.cpe.net.fido.ca] has quit. (Client Quit)
#173 [18:39] <yb> Well that sucks
#174 [18:39] <Kendall> yes.
#175 [18:39] <Kendall> can i talk to someone who can help me?
#176 [18:41] <yb> Check your emails and type noreply@mojang.com
#177 [18:41] <yb> try that
#178 [18:41] <yb> wait for someone to respond then
#179 [18:41] <Kendall> it's not coming up with anything in any of them
#180 [18:42] <Kendall> as if i've never received an email from mojang
#181 [18:43] <yb> When did u buy minecraft
#182 [18:43] <yb> Seems like you havent played in a really long time
#183 [18:43] <Kendall> i've played in the last six months, but that was when it asked for username
#184 [18:44] <Kendall> i got my account like 6 years ago, maybe 7
#185 [18:44] <yb> Yeah thats why
#186 [18:44] <yb> 7 years ago u didnt need a email
#187 [18:44] <yb> Now u do
#188 [18:44] <Kendall> so what do i do if i have no idea what email is associated with my account?
#189 [18:44] <Kendall> because i can
#190 [18:44] <Kendall> t log in
#191 [18:45] <yb> yeah
#192 [18:47] <yb> https://pasteboard.co/ITEDvcW.png
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#199 [19:05] <Flechashe> Hey guys. I can't log into minecraft.net. The login button is broken, it does nothing
#200 [19:18] <Flechashe> I already solved the issue, ignore what I said
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#202 [19:57] * Twizted_Goddess [webchat@cpe-104-139-12-190.carolina.res.rr.com] has joined #minecrafthelp
#203 [20:00] <Twizted_Goddess> so i tried to log into my account and at first it was telling me my log info was wrong. so i tried to reset my password but dont get any emails to have it reset. it finally allows me to log in with what the password has been for many years but says i can only play the demo... i still have the original email with my transaction id number and i know
#204 [20:00] <Twizted_Goddess> the account was merged with mojang. i need help getting my account to work and sign in properly...
#205 [20:11] * Splendux [webchat@82.158.114.251.dyn.user.ono.com] has joined #minecrafthelp
#206 [20:12] <Splendux> Hello, I just bought the game and installed the launcher but when I start it the minecraft launcher window opens but it goes gray and does nothing else
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#212 [21:33] <Flechashe> hey guys, I have a problem when trying to buy the game with a credit card. It sends an error message and I can't do anything about it.
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#215 [21:56] <Soojaymas> I can log in Minecraft, but when I press the starting game button , the file doesn't load.
#216 [21:57] <Soojaymas> I can't see the loading bar reach to the end.
#217 [21:58] <Soojaymas> keep show me incomplete work.
#218 [22:00] <Soojaymas> My son couldn't play Minecraft for a long time
#219 [22:06] * GoodIndianGuy [webchat@117.199.123.211] has joined #minecrafthelp
#220 [22:07] <GoodIndianGuy> Hi i have a problem can anyone help with it
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#222 [22:13] * TheSilentLink [~TheSilent@host86-134-148-182.range86-134.btcentralplus.com] has quit. (Ping timeout: 189 seconds)
#223 [22:15] * TheSilentLink [~TheSilent@host86-156-32-246.range86-156.btcentralplus.com] has joined #minecrafthelp
#224 [22:17] * Teakon [webchat@186.211.3.36] has joined #minecrafthelp
#225 [22:19] <Teakon> I am having trouble logging into my mojang account, I try to recover with the last email I had registered but he does not receive recommendations to recover my account
#226 [22:36] * Cthulhu [webchat@67.159.135.163] has joined #minecrafthelp
#227 [22:36] <Cthulhu> hi
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#229 [22:48] * Drakethul [webchat@97-85-232-9.static.stls.mo.charter.com] has joined #minecrafthelp
#230 [22:49] <Drakethul> so I need to change the email address on my account
#231 [22:56] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#232 [22:57] * Andrew9 [webchat@c-67-165-212-185.hsd1.co.comcast.net] has joined #minecrafthelp
#233 [23:00] <Andrew9> Hello, I've been having trouble with my account. I can't seem to purchase a realm because of my account's security questions. The current email address the minecraft account is connected to is no longer a viable email I cannot use.
#234 [23:02] <Andrew9> If it would be possible, would yall be able to switch out the old email address from the minecraft account to my current address?
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#236 [23:12] <Andrio> ??> Andrew9 account/send-email
#237 [23:12] <Mightyena> Andrew9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#238 [23:16] <Andrew9> heh, problem is, the request didn't ask me about if I have a new address or not, so I'm afraid the old email will get the helpful emails... might have been a problem on my part to not include my current email.
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#240 [23:21] * aadin [webchat@65-36-123-58.dyn.grandenetworks.net] has joined #minecrafthelp
#241 [23:22] <aadin> my game crashes everytime I try to run minecraft
#242 [23:22] <aadin> im not sure why
#243 [23:22] <aadin> gives me no error code
#244 [23:22] <aadin> Minecraft launcher just saying sorry and keeps crashing I cant even get to main menu
#245 [23:24] * k [webchat@CableLink-187-161-146-83.PCs.InterCable.net] has joined #minecrafthelp
#246 [23:24] <k> A fatal error has been detected by the Java Runtime Environment:
#247 [23:24] <k> #minecrafthelp
#248 [23:24] <k> A fatal error has been detected by the Java Runtime Environment:
#249 [23:24] <k> A fatal error has been detected by the Java Runtime Environment:
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#252 [23:38] * long [webchat@123.147.246.128] has joined #minecrafthelp
#253 [23:38] <long> hello~
#254 [23:39] <long> i'like a refund
#255 [23:39] <long> is anyone there?
#256 [23:39] <Andrio> ??> long account/refund
#257 [23:39] <Mightyena> long: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#258 [23:40] <Andrio> Andrew9, specify in your ticket description that you can't be contacted at your Mojang account email address then
#259 [23:41] <long> what should i do
#260 [23:42] <long> english is so difficult for me
#261 [23:45] <long> 哥 你是真人吗
#262 [23:45] <long> 爬虫客服？