#1 [00:13] * madi [webchat@calixR5-64-130-199-91.static.wvi.com] has joined #minecrafthelp
#2 [00:13] <madi> helppppppppppppppppppppp
#3 [00:13] <madi> i cant login
#4 [00:14] <madi> on any of my accounts
#5 [00:14] <madi> I have the right email and password for 2 accounts
#6 [00:14] <madi> and neither of them work
#7 [00:15] <madi> I can sign into them on a different computer
#8 [00:15] <GreyVulpine> What type of computer are you having problems on?
#9 [00:17] <madi> Windows 10 PC
#10 [00:17] <GreyVulpine> ??> madi tools/hjt
#11 [00:17] <Mightyena> madi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#12 [00:17] <Mightyena> madi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#13 [00:17] <GreyVulpine> Follow Mightyena's instructions
#14 [00:19] <madi> https://paste.ubuntu.com/p/GvsKTC6Vbt/
#15 [00:20] <GreyVulpine> So, your problem is that you've used a third-party launcher for minecraft. This resulted in the official launcher not being able to connect correctly
#16 [00:20] <madi> i downloaded on minecraft like 8 times
#17 [00:21] <GreyVulpine> Mhmm. Did you try pirating minecraft?
#18 [00:21] <madi> no
#19 [00:21] <GreyVulpine> Your report tells me that you've used a third-party launcher for minecraft known for used in pirating minecraft; letting you play minecraft before paying for it
#20 [00:22] <madi> like i have my transaction id
#21 [00:22] <madi> i bought my account in like 2011
#22 [00:22] <GreyVulpine> Don't share it. You have paid for minecraft then?
#23 [00:22] <madi> yes
#24 [00:23] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#25 [00:23] <madi> its open
#26 [00:23] <GreyVulpine> Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#27 [00:24] <madi> okay
#28 [00:24] <GreyVulpine> Look towards the bottom of the file. You'll see at least two lines that have "mojang" in them. Delete both those lines. Save the file. Change your password on the website. Then attempt to log into the official launcher.
#29 [00:24] <GreyVulpine> Make sure you've changed your password via the website, and make sure you're using the official launcher from minecraft.net/download
#30 [00:27] <madi> omg thank you
#31 [00:27] <madi> i love you
#32 [00:27] <madi> ive been trrying to fix it for days
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#37 [06:03] <DeiDei33> hello
#38 [06:04] <DeiDei33> i have a question
#39 [06:05] <DeiDei33> i bought minecraft for a friend and it declined my card twice(because at first it said an error), but it took my money twice....is it possible to get a refund?
#40 [06:10] * AlphaByl [webchat@bzq-79-179-30-248.red.bezeqint.net] has joined #minecrafthelp
#41 [06:11] <AlphaByl> hi
#42 [06:11] <AlphaByl> anyone offering help
#43 [06:11] <AlphaByl> ?
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#46 [06:18] * HelpMePls [webchat@115.198.194.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#47 [06:19] <HelpMePls> hello, I have an account which i have. been able to acess before but now i cannot.
#48 [06:20] <HelpMePls> the email for this account has been terminated
#49 [06:20] <HelpMePls> This account is very old
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#51 [06:34] * Luke [webchat@188.146.37.160.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#52 [06:34] <Luke> Hello
#53 [06:35] <Luke> is this support chat ?
#54 [06:36] <Luke> i puchased Minecraft for my son but it is the java version and does not support a cotroller he is far to young for mouse and keyboard how can i get a refund and get him the windows 10 version
#55 [06:37] <GreyVulpine> Luke - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#56 [07:44] <Andrio> There are mods for that too, but they aren't very good...
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#58 [07:54] * nova [webchat@166.79-161-129.customer.lyse.net] has joined #minecrafthelp
#59 [07:55] <nova> my game crashes when i start minecraft and this https://pastebin.com/vH2Tw7QD error pops up on my screen
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#95 [11:31] * iiNinja_GirlYT [webchat@41.234.200.1] has joined #minecrafthelp
#96 [11:31] <iiNinja_GirlYT> hi
#97 [11:31] <iiNinja_GirlYT> i have a proplem please Solved us!
#98 [11:32] <iiNinja_GirlYT> Link--> https://paste.ubuntu.com/p/ztCzKXVbYY/
#99 [11:34] <iiNinja_GirlYT> Its About Minecraft Crash Repot|
#100 [11:38] <iiNinja_GirlYT> description-> I tried to play minecraft meanwhile...... and i wait some minuts and the lanucher give me output
#101 [11:39] <mattym> iiNinja_GirlYT, One Moment
#102 [11:39] <iiNinja_GirlYT> ok
#103 [11:42] <mattym> iiNinja_GirlYT, You will need to check the Toshiba site for Graphics/Display Drivers for your laptop.
#104 [11:43] <iiNinja_GirlYT> i have a 2windows system
#105 [11:43] <iiNinja_GirlYT> windows 10 and 7
#106 [11:43] <iiNinja_GirlYT> but windows 10 so laggy for my devices
#107 [11:44] <iiNinja_GirlYT> frame rate is bad
#108 [11:45] <iiNinja_GirlYT> but how windows 7 have a low vid card?
#109 [11:52] * bees [webchat@141.140.38.37] has joined #minecrafthelp
#110 [11:53] <bees> Hey there my account seems to be deleted because of the microsoft mojang merger from back in the day is there a way I can reobtain the rights to my account
#111 [11:54] * chardrax [webchat@x5f707334.dyn.telefonica.de] has joined #minecrafthelp
#112 [11:54] <chardrax> hey I cant login to my account. I tried it again after an hour and it still didnt work. What can I do?
#113 [11:55] <bees> Hey there my account seems to be deleted because of the microsoft mojang merger from back in the day is there a way I can reobtain the rights to my account
#114 [11:58] <bees> Hey there my account seems to be deleted because of the microsoft mojang merger from back in the day is there a way I can reobtain the rights to my account
#115 [12:03] <chardrax> hey I cant login to my account. I tried it again after an hour and it still didnt work. What can I do?
#116 [12:12] * bees [webchat@141.140.38.37] has quit. (Quit: webchat.esper.net)
#117 [12:12] <chardrax> please help
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#126 [12:23] * vemundd [webchat@84.51-174-61.customer.lyse.net] has joined #minecrafthelp
#127 [12:23] <vemundd> Hello everyone
#128 [12:24] <vemundd> I have an issue where minecraft will not launch. It always freezes on the mojang launch screen. It does not matter what version it is.
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#139 [14:05] * NullGhost [webchat@75-109-149-182.gvllcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#140 [14:06] <NullGhost> I've been getting the minecraft exit code -805306369 and I don't know how to fix it
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#143 [14:48] * GW [webchat@c-73-86-193-243.hsd1.wv.comcast.net] has joined #minecrafthelp
#144 [14:48] <GW> How can I enable in-game voice chat settings? I have windows 10 but am playing the Java edition game, and the game does not show up in my "microphone permissions" section of my settings.
#145 [14:49] <mattym> GW, There is no ingame voice chat on Java Edition.
#146 [14:50] <GW> gotcha, thanks!
#147 [14:50] * GW [webchat@c-73-86-193-243.hsd1.wv.comcast.net] has quit. (Client Quit)
#148 [15:35] * mojanglover [webchat@135.0.154.175] has joined #minecrafthelp
#149 [15:36] <mojanglover> hello?
#150 [15:37] <mojanglover> How do i switch to creative mode in the Minecraft PS4 Edition starter pack?
#151 [15:39] * Matt4 [webchat@047-007-077-190.res.spectrum.com] has joined #minecrafthelp
#152 [15:39] <Matt4> can you help change my password?
#153 [15:40] <mojanglover> How do i switch to creative mode in the Minecraft PS4 Edition starter pack?
#154 [15:41] <mattym> Matt4, No, go to minecraft.net and use the password change function on the login page there.
#155 [15:42] <mattym> mojanglover, You need to choose Survival or Creative when loading the world, through its options. You cannot do it ingame.
#156 [15:42] <mattym> in-world*
#157 [15:43] <mojanglover> there is no options to do that in the settings or home screen.
#158 [15:43] <mojanglover> it only shows "Start" and "Settings"
#159 [15:47] <mojanglover> oh i get what you are saying
#160 [15:48] <mojanglover> so we cant switch our survival world to a creative one?
#161 [15:48] * l__Angel__l [webchat@mobile-107-77-224-101.mobile.att.net] has joined #minecrafthelp
#162 [15:48] <mojanglover> like in the other editions
#163 [15:52] <mattym> mojanglover, Correct
#164 [15:53] <mojanglover> okay thanks
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#166 [15:56] <l__Angel__l> Hello?
#167 [15:57] <l__Angel__l> I have a audio problem, n I'm wondering if anyone has run into this problem. When I am in game there is no sound. I've Checked all volumes, they're 100% and I am not connected to any Bluetooth devices but it still doesn't work. I've tested on other apps and it works there so I believe that it is just in my MC Java 1.15. Thanks You for your time and
#168 [15:57] <l__Angel__l> I hope someone can help......
#169 [16:17] * gta91101 [webchat@204-210-198-162.res.spectrum.com] has joined #minecrafthelp
#170 [16:17] <gta91101> I need help logging in to Minecraft
#171 [16:19] <gta91101> The email and password I entered is correct but I'm getting an error
#172 [16:20] * planet [webchat@d27-96-209-22.nap.wideopenwest.com] has joined #minecrafthelp
#173 [16:22] <planet> i can not load minecraft as every time i try to play the progress bar stops at 90% and crashes,this has been happening since 1.13 got released and it effects all versions.
#174 [16:24] <planet> it gives exit code -805306369
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#176 [16:41] * gamergirl4763 [webchat@cpe-70-95-16-230.san.res.rr.com] has joined #minecrafthelp
#177 [16:41] * Steven_ [webchat@138.86.249.97] has joined #minecrafthelp
#178 [16:43] <Steven_> I bought Minecraft and it won't let me download it to my Mac. I keep getting a 404 error and I'm not sure what else to do?
#179 [16:43] * JosepH_D [webchat@131.128.73.81] has joined #minecrafthelp
#180 [16:44] <JosepH_D> Hi, we're trying to download Minecraft for MacOS but we're getting a 404 error. Is there a problem with the website atm?
#181 [16:44] <JosepH_D> at the moment*
#182 [16:44] <gamergirl4763> I have the same problem. I can't download Minecraft on my Mac
#183 [16:44] <Steven_> I am getting the same thing
#184 [16:44] <JosepH_D> So Im assuming its a problem with them that will be fixed sometime soon
#185 [16:45] <gamergirl4763> hopefully
#186 [16:45] <Steven_> that's what I was thinking as well
#187 [16:45] <JosepH_D> mmmmrrrr that's frusturating. We've already been having problem with the "an unexpected issue has occurred." anyone else get that?
#188 [16:46] <gamergirl4763> yep
#189 [16:46] <JosepH_D> When trying to run minecraft
#190 [16:46] * JosepH_D [webchat@131.128.73.81] has quit. (Client Quit)
#191 [16:47] <gamergirl4763> dsk
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#193 [16:47] * Steven_ [webchat@138.86.249.97] has joined #minecrafthelp
#194 [16:48] <Steven_> anyone else not able to download to your Mac?
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#196 [17:46] * Andrew7 [webchat@170.250.62.70] has joined #minecrafthelp
#197 [17:47] <Andrew7> Hi! I am trying to download Minecraft for my MacBook Air. I have a preexisting, old account, and am having trouble downloading the launcher for my new computer. When I click the download link, it returns with a 404 error. Can you help me?
#198 [17:48] * steve6 [webchat@138.86.249.97] has joined #minecrafthelp
#199 [17:49] <steve6> I can't download game on to my Mac, anyone else having the same problem
#200 [17:49] <steve6> ???
#201 [17:49] <Andrew7> I am also having the same problem.
#202 [17:49] <steve6> It hasn't worked all day, same for you?
#203 [17:50] <Andrew7> I have just tried to do it now, but received a 404 error when I tried to download it. Same for you?
#204 [17:50] <steve6> yeah that's all that's all that mine is doing too
#205 [17:51] <steve6> I get the same message no matter how I try and download it
#206 [17:51] <Andrew7> Also, does your website default to Spanish? I have an American mac and an American IP address so not sure why it's happening
#207 [17:51] <Andrew7> Yeah me too.
#208 [17:51] <steve6> mine some times goes to arabic I believe it is
#209 [17:52] <steve6> but I have an American one same as you
#210 [17:52] <Andrew7> Okay. I have tried to download on multiple browsers but still get the same error message. I hope a moderator can help us here
#211 [17:53] <steve6> yeah I tired the same thing
#212 [17:54] <Andrew7> Ugh, does this help center usually respond quickly?
#213 [17:55] <steve6> it says at the top for me that they are having a lot of issues with all kinds of things Minecraft related so that must be why we can't download.
#214 [17:56] <steve6> and its also why were not being helped
#215 [17:56] <Andrew7> Okay, me too. Guess we'll have to wait and see if they respond at all.
#216 [17:57] <steve6> yeah hopefully soon. I was in another chat most of the day and never received any help
#217 [17:58] <Andrew7> Great. That's annoying
#218 [17:59] <steve6> yeah so it could be tomorrow
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#221 [18:08] * Andrew8 [webchat@170.250.62.70] has joined #minecrafthelp
#222 [18:08] <Andrew8> Hi, can somebody please help me with my account troubles?
#223 [18:09] * Andrew8 [webchat@170.250.62.70] has quit. (Client Quit)
#224 [18:09] <Andrew7> Anybody there?
#225 [18:29] * Turn [webchat@c-174-49-226-45.hsd1.pa.comcast.net] has joined #minecrafthelp
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#227 [18:48] * Sierra [webchat@63.155.11.232] has joined #minecrafthelp
#228 [18:51] <Sierra> Hello, I just purchased Minecraft and am trying to download but keep getting a "404-page not found error" when I click download
#229 [19:08] * Terraem [webchat@198-91-235-179.cpe.distributel.net] has joined #minecrafthelp
#230 [19:09] <Terraem> hello, I've been trying to log into minecraft but got the error that my email and/or password is incorrect. I reset my password but it's still giving me the same error
#231 [19:18] * BlackMilk [webchat@186-185-22-122.genericrev.telcel.net.ve] has joined #minecrafthelp
#232 [19:18] <BlackMilk> hello
#233 [19:19] <BlackMilk> hola me compre minecraft pero no me dio la cuenta y el pago fue realizado
#234 [19:19] <BlackMilk> me pueden ayudar?
#235 [19:19] <BlackMilk> porfavor
#236 [19:21] <BlackMilk> Absol can u help me please i bought minecraft but it didnt gave me the email or the account validation
#237 [19:23] <BlackMilk> someone can help me please
#238 [19:26] * Luna3 [webchat@c-73-245-53-242.hsd1.fl.comcast.net] has joined #minecrafthelp
#239 [19:28] <BlackMilk> someone can help me please
#240 [19:28] <Luna3> so i just bought minecraft on my macbook but whenever i go to download it it says that there is an error and 404 not found
#241 [19:29] * SparkyTheG [webchat@pool-173-49-93-77.phlapa.fios.verizon.net] has joined #minecrafthelp
#242 [19:29] <SparkyTheG> Hey
#243 [19:29] <BlackMilk> i just bought minecraft but it didnt gave me my id transaccion it just didnt make the purshase but it realize the transaccion of my bank
#244 [19:30] <SparkyTheG> i cant login to lunar client and my badlion client says authentication servers down also i cant login to minecraft.net
#245 [19:31] * Carina [webchat@ool-4578c306.dyn.optonline.net] has joined #minecrafthelp
#246 [19:31] <BlackMilk> i loose my money
#247 [19:31] <SparkyTheG> i cant login to lunar client and my badlion client says authentication servers down also i cant login to minecraft.net
#248 [19:32] <Carina> hi i have played minecraft since 2014. I had to reset my mac and lost the minecraft file,folder,and icon. when i go to reinstall it there is a 404 error
#249 [19:32] * Harry [webchat@csgam10.scam.keele.ac.uk] has joined #minecrafthelp
#250 [19:32] <Carina> is there anyway to get around this?
#251 [19:33] * BlackMilk [webchat@186-185-22-122.genericrev.telcel.net.ve] has quit. (Quit: webchat.esper.net)
#252 [19:33] <Harry> Hi, I need help logging into a minecraft account which I have forgotten the email for but I know the email, can anyone help?
#253 [19:33] <SparkyTheG> this shit is no help
#254 [19:33] <Absol> SparkyTheG: Please keep it civil
#255 [19:33] <SparkyTheG> this is no help lmao
#256 [19:33] <SparkyTheG> i need help and there is legit no one here
#257 [19:33] <SparkyTheG> bruh
#258 [19:34] <Carina> bro they arent helping
#259 [19:34] <SparkyTheG> i know
#260 [19:34] <Harry> is there no one here?
#261 [19:34] <SparkyTheG> im going to call microsoft and ask if they are any help
#262 [19:35] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#263 [19:35] <Carina> #minecrafthelp uh im trying to reinstall minecraft on my mac after i had to reset the it. 404 error keeps poping up
#264 [19:36] * Arbo [webchat@68-127-182-235.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#265 [19:36] <Arbo> hi, just wanted to know if any of you could help me here. i'm trying to log into the launcher but it keeps saying "sorry! make sure you are online and try again"
#266 [19:37] * dsadsa [webchat@cpe-74-66-131-38.nyc.res.rr.com] has joined #minecrafthelp
#267 [19:37] <Harry> Yo is anyone acc here?
#268 [19:37] * bill [webchat@c-71-199-14-42.hsd1.ut.comcast.net] has joined #minecrafthelp
#269 [19:38] * dsadsa [webchat@cpe-74-66-131-38.nyc.res.rr.com] has quit. (Client Quit)
#270 [19:38] <Carina> i love how the people who actually need help are on this chat
#271 [19:38] <Arbo> well, yeah
#272 [19:38] <Carina> and not the actual helpera
#273 [19:38] <bill> its saying 404 page not found when i try to download mc for mac
#274 [19:38] * Arbo [webchat@68-127-182-235.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#275 [19:39] <Carina> helpers*
#276 [19:39] <Carina> bill same
#277 [19:41] * SparkyTheG [webchat@pool-173-49-93-77.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#278 [19:43] * bill [webchat@c-71-199-14-42.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#279 [19:43] <Carina> bro i might just play some fortnite while im waiting
#280 [19:43] * KingF [webchat@cpe-45-37-120-70.nc.res.rr.com] has joined #minecrafthelp
#281 [19:45] * Carina [webchat@ool-4578c306.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#282 [19:45] <KingF> Hey! I just installed Minecraft Java on my laptop, but when I started to boot it i got an error that said "GFLW Error 65542 WGL the driver does not appear to support OpenGL" What should I do to fix this
#283 [19:47] <mattym> ??> KingF win/dxdiag
#284 [19:47] <Mightyena> KingF: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#285 [19:49] * KingF [webchat@cpe-45-37-120-70.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#286 [19:53] <Harry> Hi, I need help logging into a minecraft account which I have forgotten the email for but I know the email, can anyone help?
#287 [19:54] <mattym> ??> Harry account/send-email
#288 [19:54] <Mightyena> Harry: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#289 [19:54] * Carina [webchat@ool-4578c306.dyn.optonline.net] has joined #minecrafthelp
#290 [19:54] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 190 seconds)
#291 [19:57] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#292 [19:58] <Harry> thanks
#293 [19:58] * Harry [webchat@csgam10.scam.keele.ac.uk] has quit. (Quit: webchat.esper.net)
#294 [20:01] <Terraem> I've been trying to log into minecraft but got the error that my email and/or password is incorrect. I reset my password but it's still giving me the same error
#295 [20:02] <mattym> Terraem, Did you get a success message when resetting the password?
#296 [20:02] <Terraem> I did
#297 [20:03] <mattym> Terraem, Are you using any VPN, or Proxy software or settings?
#298 [20:03] <Terraem> not at all
#299 [20:03] <mattym> Terraem, Are you on your home internet connection?
#300 [20:04] <Terraem> yes I am
#301 [20:04] <mattym> ??> Terraem tools/hjt
#302 [20:04] <Mightyena> Terraem: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#303 [20:04] <Mightyena> Terraem: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#304 [20:04] <Terraem> hold on
#305 [20:06] * Terraem [webchat@198-91-235-179.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#306 [20:11] * rnk [webchat@cpe-70-117-128-220.hot.res.rr.com] has joined #minecrafthelp
#307 [20:12] <rnk> I apologize, but how do I get the client Java edition to connect to a specific server?
#308 [20:18] <Carina> minecraft macos doesnt work
#309 [20:19] * Megan [webchat@cpe-24-211-143-134.nc.res.rr.com] has joined #minecrafthelp
#310 [20:19] <Megan> downloading the mac version of the game is not working
#311 [20:19] <Megan> there is a 404 error when clicking the link to download the mac game
#312 [20:20] * Megan [webchat@cpe-24-211-143-134.nc.res.rr.com] has quit. (Client Quit)
#313 [20:20] * Megan [webchat@cpe-24-211-143-134.nc.res.rr.com] has quit. (Client Quit)
#314 [20:26] * rnk [webchat@cpe-70-117-128-220.hot.res.rr.com] has left #minecrafthelp
#315 [20:48] * Steven\ [webchat@138.86.249.97] has joined #minecrafthelp
#316 [20:49] <Steven\> anyone having trouble downloading to Mac?
#317 [20:49] <Steven\> im getting a 404 error
#318 [20:52] * Steven\ [webchat@138.86.249.97] has quit. (Client Quit)
#319 [20:54] <Carina> i might just leave this i don't have time to wait for people to log on
#320 [20:54] * Carina [webchat@ool-4578c306.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#321 [21:04] * eleven [webchat@c-73-167-152-30.hsd1.ma.comcast.net] has joined #minecrafthelp
#322 [21:07] <eleven> I need help, my question regards my minecraft java account and is "Forgot password and don’t have access to the original account email?" related. Unfortunately, I forgot my security questions!
#323 [21:08] * Lan [webchat@75-49-122-175.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#324 [21:08] * Ahluvaing [webchat@216.186.198.95] has joined #minecrafthelp
#325 [21:09] <Lan> My game won't open and my Mac pops up a box saying "move file to applications"
#326 [21:09] <Lan> I can't play:<
#327 [21:09] <Ahluvaing> I can't download Minecraft on macOS..... the download link stops working
#328 [21:10] <Ahluvaing> 404 Not Found Code: NoSuchKey Message: The specified key does not exist. Key: download/Minecraft.dmg RequestId: 64264C7C7553D39F HostId: BmOJlIV8jdEVs/gTInXT4Lp0186zgoCSnUtrf9+QauEdR1SkAVebdzukYACx/vcFxM2inltQKcw=
#329 [21:11] <eleven> sorry guys i have no clue, i dont use mac
#330 [21:11] * mrmyster [webchat@172.58.222.215] has joined #minecrafthelp
#331 [21:11] <mrmyster> I just bought minecraft
#332 [21:12] <mrmyster> but the game isn't allowing me to actually download the file
#333 [21:12] <mrmyster> why is this happening?
#334 [21:15] * Lan [webchat@75-49-122-175.lightspeed.austtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#335 [21:18] * Ahluvaing [webchat@216.186.198.95] has quit. (Quit: webchat.esper.net)
#336 [21:30] * Max5 [webchat@pool-173-54-120-3.nwrknj.fios.verizon.net] has joined #minecrafthelp
#337 [21:32] <Max5> Why does the Minecraft launcher for macOS lead to a website that says 404 Not Found?
#338 [21:34] * Max5 [webchat@pool-173-54-120-3.nwrknj.fios.verizon.net] has quit. (Client Quit)
#339 [22:09] * Hannah [webchat@ip68-99-139-195.ph.ph.cox.net] has joined #minecrafthelp
#340 [22:09] <Hannah> Hi, I just bought Minecraft and I'm trying to download it onto my MacBook Pro but I can't figure out how plz help
#341 [22:10] <Hannah> is someone there?
#342 [22:16] <Hannah> ???????????????????????????????????????????
#343 [22:26] * JimmyDiobrando [webchat@24.140.166.78] has joined #minecrafthelp
#344 [22:28] * JimmyDiobrando [webchat@24.140.166.78] has quit. (Client Quit)
#345 [22:32] * Art3mis [webchat@124.217.189.54] has joined #minecrafthelp
#346 [22:33] <Art3mis> Hello! Whenever I try to log into my Minecraft account, it shows that I am not connected. My wifi seems to be working perfectly fine.
#347 [22:33] <Art3mis> I have also tried reinstalling Minecraft, and switching to a mobile hotspot.
#348 [22:40] * Art3mis [webchat@124.217.189.54] has quit. (Quit: webchat.esper.net)
#349 [22:43] * Art3mis [webchat@cm61-18-11-108.hkcable.com.hk] has joined #minecrafthelp
#350 [22:44] <Art3mis> Today, I tried to login to my account and it displayed that I wasn't connected, but my wifi is working fine for other apps right now. I've tried multiple things, such as switching to a mobile hotspot, reinstalling minecraft, etc.
#351 [22:54] * chefcitox [webchat@ip39-68-15-186.ct.co.cr] has joined #minecrafthelp
#352 [22:56] <chefcitox> My minecraft closes when I load my world.
#353 [22:56] <Art3mis> ok
#354 [22:58] <chefcitox> Its a OpenGL problem I guess, how can I fix it?
#355 [22:58] <chefcitox> an*
#356 [23:01] <Art3mis> dunno
#357 [23:01] <Art3mis> im not tech support
#358 [23:01] <Art3mis> my problem is up top
#359 [23:02] <Andrio> Art3mis, can you log in at https://account.mojang.com/ ?
#360 [23:02] <Andrio> ??> chefcitox win/DXDiag
#361 [23:02] <Mightyena> chefcitox: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#362 [23:04] <chefcitox> I did it before came here.
#363 [23:04] <chefcitox> but idk what's next.
#364 [23:06] <Andrio> chefcitox, show me the link to your report.
#365 [23:06] <Art3mis> Andrio, sorry for the late reply, Whenever I login there, the login button just displays as the pressed down color and nothing happens
#366 [23:07] <chefcitox> https://paste.ubuntu.com/p/7CCmgm8YXJ/
#367 [23:08] <Andrio> Art3mis, at https://account.mojang.com/login ?
#368 [23:08] <Art3mis> yes
#369 [23:08] <Art3mis> now it just freezes after i press the login button, and the chrome tab at the top shows that its loading something
#370 [23:08] <Andrio> Art3mis, try pressing enter instead of clicking the button, if you aren't already
#371 [23:09] <Art3mis> ok
#372 [23:09] <Art3mis> ill try
#373 [23:09] <Art3mis> now its shows as logged in
#374 [23:09] <Art3mis> after i closed the tab
#375 [23:09] <Art3mis> and reopened your page
#376 [23:09] <Andrio> ??> Art3mis tools/HJT
#377 [23:09] <Mightyena> Art3mis: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#378 [23:09] <Mightyena> Art3mis: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#379 [23:09] <Art3mis> ok
#380 [23:09] <Art3mis> will try
#381 [23:10] <Andrio> chefcitox, try installing this driver: https://downloadcenter.intel.com/download/29370/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-?product=81519
#382 [23:10] <chefcitox> thx will try
#383 [23:11] <Art3mis> https://paste.ubuntu.com/p/BtvTypkrt3/
#384 [23:11] <Art3mis> mightyena, here\
#385 [23:13] <Art3mis> mightyena, also my problem is with the game launcher always saying that I am not connected
#386 [23:17] <Andrio> hm
#387 [23:17] <Art3mis> should i show you a screenshot of the problem?
#388 [23:17] <Andrio> Art3mis, sure, yes
#389 [23:18] <Art3mis> https://gyazo.com/b03b99b66d377782b47a4c355d7d3047
#390 [23:23] <Andrio> Art3mis, can you access https://authserver.mojang.com/ ?
#391 [23:23] <Art3mis> let me check
#392 [23:23] <Art3mis> no
#393 [23:24] <Art3mis> i cannot
#394 [23:24] <Art3mis> the site says it refuses to connect
#395 [23:25] * chefcitox [webchat@ip39-68-15-186.ct.co.cr] has joined #minecrafthelp
#396 [23:25] <chefcitox> well... OpenGL solved, but sill with problems...
#397 [23:26] <Andrio> chefcitox, what problems?
#398 [23:26] <chefcitox> My game just closes when the chunks load.
#399 [23:26] <Andrio> Art3mis, perhaps try https://developers.google.com/speed/public-dns/docs/using
#400 [23:27] <Andrio> oh
#401 [23:27] <Andrio> ??> chefcitox tools/HJT
#402 [23:27] <Mightyena> chefcitox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#403 [23:27] <Mightyena> chefcitox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#404 [23:28] <chefcitox> ok, will try.
#405 [23:28] * Chris [webchat@cpe-75-87-254-103.natnow.res.rr.com] has joined #minecrafthelp
#406 [23:28] * nah [webchat@192.146.226.68] has joined #minecrafthelp
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#408 [23:29] <Chris> so my minecraft wont load, its stuck at the mojang load screen
#409 [23:30] <Art3mis> Andrio, I have changed it
#410 [23:30] <Art3mis> am now testing
#411 [23:31] <Art3mis> Andrio, it still does not work
#412 [23:33] * chefcitox [webchat@ip39-68-15-186.ct.co.cr] has joined #minecrafthelp
#413 [23:33] <chefcitox> Mightyena https://paste.ubuntu.com/p/TvZc5Cn9TR/
#414 [23:34] <Andrio> ??> Art3mis win/cmd
#415 [23:34] <Mightyena> Art3mis: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#416 [23:35] <Andrio> Art3mis, enter ping authserver.mojang.com there and tell me the IP address in brackets that you get
#417 [23:35] <Art3mis> what do you mean by ping?
#418 [23:35] <Andrio> ??> chefcitox launcher/crash-log
#419 [23:35] <Mightyena> chefcitox: We need to see your crash log, which is created after a crash.
#420 [23:35] <Mightyena> chefcitox: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#421 [23:35] <Andrio> Art3mis, just type it
#422 [23:35] <Art3mis> it shows this 'authserver.mojang.com' is not recognized as an internal or external command,
#423 [23:35] <Art3mis> operable program or batch file.
#424 [23:36] <Andrio> Art3mis, you missed the word ping
#425 [23:36] <Andrio> sorry
#426 [23:36] <Art3mis> it shows this
#427 [23:37] <Art3mis> Pinging authserver.mojang.com [127.0.0.1] with 32 bytes of data:
#428 [23:37] <chefcitox> Mightyena https://paste.ubuntu.com/p/XZtFBQPGDw/
#429 [23:37] <Andrio> ??> Art3mis win/hosts/edit
#430 [23:37] <Mightyena> Art3mis: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#431 [23:37] <Mightyena> Art3mis: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#432 [23:37] * Chris [webchat@cpe-75-87-254-103.natnow.res.rr.com] has quit. (Quit: webchat.esper.net)
#433 [23:38] <Andrio> chefcitox, it looks like you'll need a dedicated video card or a newer PC
#434 [23:39] <Art3mis> Andrio, after I do those instructions, what do i do?
#435 [23:39] <chefcitox> Andrio thx btw.
#436 [23:40] <Art3mis> because after those instructions, it just brought me to a new notepad document
#437 [23:41] * chefcitox [webchat@ip39-68-15-186.ct.co.cr] has quit. (Quit: webchat.esper.net)
#438 [23:43] <Andrio> Art3mis, is authserver.mojang.com listed in it?
#439 [23:43] <Art3mis> yes
#440 [23:43] <Art3mis> it is
#441 [23:43] <Andrio> Art3mis, delete it and then save the file.
#442 [23:43] <Andrio> Art3mis, specifically, delete the whole line(s)
#443 [23:44] <Art3mis> ok
#444 [23:44] <Art3mis> i did
#445 [23:44] <Andrio> Art3mis, if pirated installations of Minecraft (MCLeaks etc.) had previously been used on that PC, also change your password
#446 [23:44] <Art3mis> i have not used pirated installations before this
#447 [23:44] <Andrio> ok
#448 [23:45] <Andrio> Art3mis, anyone else who may have had access to that PC or used it before?
#449 [23:45] <Art3mis> no
#450 [23:45] <Andrio> you could change your password anyway, to be safe.
#451 [23:45] <Art3mis> pc password?
#452 [23:45] <Andrio> Art3mis, Mojang account password
#453 [23:45] <Art3mis> i did
#454 [23:45] <Art3mis> multiple times
#455 [23:45] <Andrio> Ah, ok
#456 [23:45] <Art3mis> before contacting tech support
#457 [23:45] <Andrio> Art3mis, see if the game works now.
#458 [23:46] <Art3mis> no, i still cannot log into the launcher
#459 [23:46] <Andrio> Art3mis, can you try the ping authserver.mojang.com test once more?
#460 [23:46] <Art3mis> it says this
#461 [23:48] <Art3mis> https://paste.ubuntu.com/p/cSsxGGKS2x/
#462 [23:49] <Andrio> Art3mis, sorry; were there any other mojang.com domains listed in the hosts file?
#463 [23:49] <Andrio> remove those too
#464 [23:49] <Art3mis> yes there were
#465 [23:49] <Art3mis> i will remove
#466 [23:50] <Art3mis> i have removed them
#467 [23:52] <Andrio> Art3mis, save the file and see whether that workde
#468 [23:53] <Art3mis> ok
#469 [23:53] <Art3mis> i will try
#470 [23:53] <Art3mis> No, I still am unable to connect to the mc launcher
#471 [23:54] <Andrio> ??> Art3mis win/DNS
#472 [23:54] <Mightyena> Art3mis: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#473 [23:55] <Andrio> Art3mis, try that, then try restarting the computer if it doesn't work
#474 [23:55] <Andrio> ??> Art3mis win/cmd/admin
#475 [23:55] <Mightyena> Art3mis: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#476 [23:55] <Art3mis> it says it success fully flushed
#477 [23:55] <Andrio> ok
#478 [23:56] <Art3mis> i will try mc now
#479 [23:56] * syd [webchat@cpe-70-95-16-230.san.res.rr.com] has joined #minecrafthelp
#480 [23:56] <syd> hi, i bought minecraft but i'm getting a 404 error when I try to download it
#481 [23:57] <syd> is that happening for anyone else?
#482 [23:58] * syd [webchat@cpe-70-95-16-230.san.res.rr.com] has quit. (Client Quit)
#483 [23:58] <Andrio> 404