#1 [00:23] * loloant [webchat@bras-vprn-mtrlpq1945w-lp130-05-142-113-47-105.dsl.bell.ca] has joined #minecrafthelp
#2 [00:24] <loloant> im trying to purchase a minecraft java account and my freshly created account wont log in
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#9 [00:55] <DoggVN> hello
#10 [00:56] <DoggVN> GreyBot
#11 [00:57] <DoggVN> Absol How do I change my account and password?
#12 [00:58] <DoggVN> How do I change my account and password? plz rep me
#13 [00:58] <DoggVN> guys
#14 [01:01] <DoggVN> guys pls
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#16 [01:02] * tim [webchat@180-150-36-123.b49624.bne.nbn.aussiebb.net] has joined #minecrafthelp
#17 [01:03] <tim> my minecraft account doesnt let me log in even though i have the right password, it only happens on this computer
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#20 [01:12] <Andrio> ??> tim tools/HJT
#21 [01:12] <Mightyena> tim: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#22 [01:12] <Mightyena> tim: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#23 [01:23] <tim> https://paste.ubuntu.com/p/84yrxgJwPZ/
#24 [01:32] <Andrio> ??> tim info/MCLeaks
#25 [01:32] <Mightyena> tim: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#26 [01:32] <Mightyena> tim: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#27 [01:32] <Andrio> ??> tim win/hosts/edit
#28 [01:32] <Mightyena> tim: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#29 [01:32] <Mightyena> tim: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#30 [01:52] <tim> it worked thanks for all your help
#31 [01:54] <Andrio> no problem.
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#33 [02:14] * Dominic [webchat@c-24-23-156-54.hsd1.ca.comcast.net] has joined #minecrafthelp
#34 [02:14] <Dominic> Hello
#35 [02:16] <Dominic> Hello, I recently had changed my computer and had my minecraft account logged in on there. While trying to login, I forgot what email I had used for the account. I only have two things I remember about the account is my username which is Capri__ as well as my initial transaction ID given to me when I purchased the account. My ID is 733156881
#36 [02:17] <Dominic> hello?
#37 [02:17] <Andrio> ??> Dominic account/forgot-email
#38 [02:17] <Mightyena> Dominic: If you forgot the email address you used to register, try all your emails at https://my.minecraft.net/en-us/password/forgot/. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#39 [02:19] <Dominic> how do you contact customer support the links don't work on minecraft.net
#40 [02:21] <Andrio> Dominic, you might need to wait for it to be fixed then; unfortunately we can't do anything about that here
#41 [02:21] <Andrio> Do you still have the old PC?
#42 [02:21] <Dominic> no i had turned in the laptop for trade
#43 [02:22] <Dominic> so you are unable to send me a link to a customer support email?
#44 [02:22] <Andrio> Dominic, that is the only link I have
#45 [02:22] <Dominic> can you try and click on it and see if it works for you?
#46 [02:23] <Andrio> I checked, yes; it's broken.
#47 [02:23] <Andrio> Dominic, try https://help.minecraft.net/hc/en-gb/requests/new
#48 [02:26] * T [webchat@203-7-111-223.dyn.iinet.net.au] has joined #minecrafthelp
#49 [02:27] <T> Hey just looking for help as to why there is no contact support with mojang. I am trying to sort out my username and resetting my password but i am not receiving any emails. Thanks!
#50 [02:27] <Andrio> ??> T account/email-missing
#51 [02:27] <Mightyena> T: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.minecraft.net/hc/en-us/articles/360034636412-Cannot-Get-Mojang-System-Emails
#52 [02:27] <Mightyena> T: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#53 [02:27] <Mightyena> T: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
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#58 [04:40] * iLuvYourWife [webchat@adsl-107.176.58.138.tellas.gr] has joined #minecrafthelp
#59 [04:40] <iLuvYourWife> h
#60 [04:41] <iLuvYourWife> i open the minecraft launcher, everythings good until i press play then the game wont open and when it does it just says Not Responding
#61 [04:42] <iLuvYourWife> ive put 4 gb ram into minecraft my gpu is working fine
#62 [04:42] <iLuvYourWife> i dont think theres anythign wrong with my pc
#63 [05:05] * Lorenzo [webchat@37.163.212.91] has joined #minecrafthelp
#64 [05:06] <Lorenzo> Hello, i'm trying to log in with my old account. It seems i can't remeber the three security answers (or at least one of them). The email adress i used to login was an old @yahoo.it adress which has been deleted due to unuse so i cannot reset my security questions. Is there a way i can get my account back?
#65 [07:40] * Lolzone126 [webchat@cpc116830-kemp8-2-0-cust2624.9-2.cable.virginm.net] has joined #minecrafthelp
#66 [07:40] <Lolzone126> I cannot log into the minecraft launcher with no vpn's on, when i do turn my vpn on it works, why though?
#67 [07:41] <Lolzone126> I can't also go into any multiplayer servers unless I use vpn
#68 [07:45] * Lolzone126 [webchat@cpc116830-kemp8-2-0-cust2624.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#69 [08:24] * joacogamer [webchat@r167-60-5-115.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#70 [08:24] <joacogamer> hello
#71 [08:26] <joacogamer> a few years ago I bought a premium minecraft account in g2a but now I can't use it and I can't recover it
#72 [08:42] * BlueSandbox [webchat@cpe-70-112-6-233.austin.res.rr.com] has joined #minecrafthelp
#73 [08:44] <BlueSandbox> Every time I try to play a single player world, i have extreme block lag issues, no other lag, just block lag. my pc has 16gb of ram (6 dedicated) a core i5 6500 3.2 ghz with a gtx 1050 ti, its always been like this, dosnt make a difference using optifine or anything
#74 [08:46] <BlueSandbox> its the same on all versions
#75 [08:55] * txd [webchat@c-73-13-75-185.hsd1.pa.comcast.net] has joined #minecrafthelp
#76 [08:56] <txd> I purchased the Java version for Linux. When I attempt to install it, I get the error "Dependency is not satisfiable: libgtk-3-0(>=3.18.9)"
#77 [09:15] * SomeoneRandom [webchat@dyndsl-213-182-121-209-teleos.ewe-ip-backbone.de] has joined #minecrafthelp
#78 [09:17] <SomeoneRandom> Heyho, I wanted to use a custom painting texture pack, however, it's outdated (made for an older version). I was able to still run it until yesterday, but after changing up a few pictures it fails to load. (I did nothing except changing the pictures used) Iirc, the mod was originally made for 1.14.1, or around that time. Is there a solution that wo
#79 [09:17] <SomeoneRandom> uld let me use my texture pack?
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#81 [09:44] * Florenzo [webchat@199.188.60.196] has joined #minecrafthelp
#82 [09:45] <Florenzo> Hi there, I am trying to get my Username to migrate my account but when trying to contact the Customer Service, the link is not working and saying Not found.
#83 [10:07] * BlueSandbox [webchat@cpe-70-112-6-233.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#84 [10:28] * rob [webchat@d47-69-240-59.col.wideopenwest.com] has joined #minecrafthelp
#85 [10:30] <rob> i have 2 computers. one of them will not play on servers. it keeps saying failed to resolve host name. anyone know why?
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#87 [10:34] * Vattghern [webchat@90.151.90.190] has joined #minecrafthelp
#88 [10:34] <JoshCM> Good morning! I've been having problems with connecting to my minecraft account since yesterday. It must be a connection issue because, whenever I use my phone's internet, I am able to connect to mojang servers. How can I fix this issue?
#89 [10:34] <Vattghern> When purchasing the game Minecraft Java Edition entered all the card data, there was a debit from the card, but a message appeared on the purchase site that an error occurred. No payment message was sent to your email address.
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#92 [10:39] * Vattghern [webchat@90.151.90.190] has joined #minecrafthelp
#93 [10:39] <Vattghern> When purchasing the game Minecraft Java Edition entered all the card data, there was a debit from the card, but a message appeared on the purchase site that an error occurred. No payment message was sent to your email address.
#94 [10:40] * hanys619 [webchat@anf109.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#95 [10:41] <hanys619> i cant login on my acc
#96 [10:41] * Freak4ever2000 [webchat@77.119.128.38.wireless.dyn.drei.com] has joined #minecrafthelp
#97 [10:41] <Freak4ever2000> Hi!
#98 [10:41] <hanys619> i played minecraft long time ago and im not sure about my mail
#99 [10:42] <hanys619> hanys619@interia.pl propably but if i do a forgot password i dont get any mess on email
#100 [10:43] <Freak4ever2000> I have the problem of constant crashes with my minecraft since version 1.15. Had no crash issues before, and now i barely can ever play for longer then 20 minutes at a time before i crash and get the same error message as always
#101 [10:45] * hanys619 [webchat@anf109.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#102 [10:57] <Vattghern> When purchasing the game Minecraft Java Edition entered all the card data, there was a debit from the card, but a message appeared on the purchase site that an error occurred. No payment message was sent to your email address.
#103 [10:58] * nando [webchat@93-40-226-4.ip40.fastwebnet.it] has joined #minecrafthelp
#104 [10:58] <nando> hello
#105 [10:58] <nando> i need help
#106 [10:58] <nando> i cant log in my munecraft account
#107 [10:59] * nando [webchat@93-40-226-4.ip40.fastwebnet.it] has quit. (Client Quit)
#108 [11:01] * Svea [webchat@ip1f10fc5d.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#109 [11:01] <Svea> i just bouzght MC for java but cannot login... why?
#110 [11:02] <Svea> Hello? Anyone out there?
#111 [11:04] * nurAngel [webchat@dslb-188-105-212-217.188.105.pools.vodafone-ip.de] has joined #minecrafthelp
#112 [11:05] <nurAngel> hello i have a problem can anyone help ?
#113 [11:07] <nurAngel> its a technical problem
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#116 [12:03] * Exylum [webchat@103.13.67.164] has joined #minecrafthelp
#117 [12:03] <Exylum> Hello, I am having an issue with not seeing Bedrock showing up on my account, I had purchased MC in 2014. Any help?
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#119 [12:36] * dc [webchat@79.105.205.77.rev.sfr.net] has joined #minecrafthelp
#120 [12:38] <dc> Hello I have technical issue with minecraft windows say that the launcher starting page stop working while the game is loading
#121 [12:51] * TheSilentLink [~TheSilent@host86-156-32-246.range86-156.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#122 [13:00] * TheSilentLink [~TheSilent@host86-156-32-246.range86-156.btcentralplus.com] has joined #minecrafthelp
#123 [13:26] * TommyGun21 [webchat@173-27-248-52.client.mchsi.com] has joined #minecrafthelp
#124 [13:27] <TommyGun21> I cant remember my password to login and I don't have access to my email anymore. I know my Username was TommyGun21 at one point
#125 [13:29] <TommyGun21> hello
#126 [13:31] <TommyGun21> please help me
#127 [13:33] <TommyGun21> Hey!\
#128 [13:51] * DextertheBostonTerrier [webchat@pool-100-34-230-182.phlapa.fios.verizon.net] has joined #minecrafthelp
#129 [13:55] <DextertheBostonTerrier> Hello, I have a problem with the error: pixel format not accelerated. Minecraft was working on an earlier version (1.12.2) on Windows 7, now I am on Windows 10 and it will not let me play at all. Do you need my Ubuntu link? I do have it.
#130 [14:01] * mateus_amigo12 [webchat@201.34.51.58] has joined #minecrafthelp
#131 [14:03] * dc [webchat@79.105.205.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
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#133 [14:04] * matheus_amigo12 [webchat@201.34.51.58] has joined #minecrafthelp
#134 [14:04] <matheus_amigo12> oi
#135 [14:05] <DextertheBostonTerrier> hi
#136 [14:05] <matheus_amigo12> pode me ajudar
#137 [14:06] <Cwiku17> When you try to start the game, the following message pops up: Game error has crashed. An unexpected problem has occurred and the game has crashed. Sorry for the inconvenience.
#138 [14:06] <Cwiku17> What should I do in this case?
#139 [14:06] * TommyGun21 [webchat@173-27-248-52.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#140 [14:07] <DextertheBostonTerrier> Sorry I do not know, i have a problem myself too. If i knew i would tell you, sorry.
#141 [14:10] <Cwiku17> okey,maybe this is problem because i cant install java on the computer..
#142 [14:10] <DextertheBostonTerrier> that might be why
#143 [14:10] <Cwiku17> idk what I did wrong
#144 [14:11] <DextertheBostonTerrier> install java i think minecraft needs java.
#145 [14:11] <DextertheBostonTerrier> you can try again if you want
#146 [14:12] * Wayne [webchat@97-116-106-50.mpls.qwest.net] has joined #minecrafthelp
#147 [14:12] <DextertheBostonTerrier> if you have 64 bit computer i think you need 64-bit java as well
#148 [14:12] <Wayne> Hello, I can't seem to download minecraft. Even tho I bought it over a year ago
#149 [14:13] <Wayne> Its so weird
#150 [14:13] <DextertheBostonTerrier> are you able to be more specific?
#151 [14:13] <Wayne> Sure, when I go and try to download the game it promps me to buy the game over again.
#152 [14:15] <DextertheBostonTerrier> you might need mojang with proof that you bought it. I am not expert, so i do not know for sure. I try to help, though.
#153 [14:16] <Wayne> Shoot I bought it back in april of last year
#154 [14:16] <DextertheBostonTerrier> I would still try to talk to them though.
#155 [14:17] <DextertheBostonTerrier> mojang to be more specific.
#156 [14:17] <Wayne> Yes. THx
#157 [14:17] <DextertheBostonTerrier> yw
#158 [14:17] <DextertheBostonTerrier> yw
#159 [14:19] * matheus_amigo12 [webchat@201.34.51.58] has left #minecrafthelp
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#161 [14:43] * Brooke [webchat@142.167.218.114] has joined #minecrafthelp
#162 [14:44] <Brooke> Minecraft recognizes email & password, but am unable to reset security questions, therefore can't login
#163 [15:32] * Nightmouse123 [webchat@c-73-102-4-228.hsd1.in.comcast.net] has joined #minecrafthelp
#164 [15:32] <Nightmouse123> can anyone help me with java its saying i need an open gl java
#165 [15:32] <Nightmouse123> #minecrafthelp Can you help me with java
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#168 [15:58] * Adan [webchat@84.14.96.58.static.exetel.com.au] has joined #minecrafthelp
#169 [16:01] <Adan> I don't know if i'm in the right place here but, I just installed a world edit mod into my minecraft world. When I opened my world everything got deleted! :( I spent so much time on that world is there anyway i could get it back. I've went to saves folder and there is NO other versions of it. Could you please help?
#170 [16:02] <Adan> Im not sure so im gonna go to the modded chat to but still answer please!
#171 [16:03] * shadowfaces [webchat@37.97.20.98] has joined #minecrafthelp
#172 [16:03] <shadowfaces> Hello
#173 [16:03] <shadowfaces> I cannot enter my account and i tried anthing. I hope you can help me
#174 [16:04] <shadowfaces> I allready contacted support twice, but i really didnt like the person i talked with
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#176 [16:08] * breaking [webchat@host86-151-144-175.range86-151.btcentralplus.com] has joined #minecrafthelp
#177 [16:08] <breaking> hello
#178 [16:08] * breaking [webchat@host86-151-144-175.range86-151.btcentralplus.com] has quit. (Client Quit)
#179 [16:14] * Legacy_2106 [webchat@86-40-242-43-dynamic.agg2.kle.prp-wtd.eircom.net] has joined #minecrafthelp
#180 [16:14] <Legacy_2106> hello
#181 [16:17] <Legacy_2106> I purchased minecraft today only to find out that I had to make an account when I made my account and clicked purchased apparently I purchased the wrong item which was java edition although I had previously been on the menu to purchase windows 10 edition so I can play it with my friends.
#182 [16:20] <Lord_Ralex> ??> Legacy_2106 account/refund
#183 [16:20] <Mightyena> Legacy_2106: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#184 [16:20] <Legacy_2106> do refunds take long ?
#185 [16:23] <Adan> Why hasn't anyone replied!!
#186 [16:23] <Adan> This is so unfair
#187 [16:23] <Adan> Do you want me to go play fortnite?
#188 [16:23] <Adan> my god
#189 [16:23] * Adan [webchat@84.14.96.58.static.exetel.com.au] has quit. (Quit: webchat.esper.net)
#190 [16:23] <Legacy_2106> its volunteer ran be patient man
#191 [16:47] * Andrew9 [webchat@c-71-194-10-203.hsd1.il.comcast.net] has joined #minecrafthelp
#192 [16:48] <Andrew9> I need help logging into my minecraft account
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#195 [17:39] * Prouty [webchat@S0106a84e3fe258d3.kn.shawcable.net] has joined #minecrafthelp
#196 [17:40] <Prouty> hi i'm trying to recover my old account
#197 [17:42] * ss [webchat@cpc1-trow8-2-0-cust203.18-1.cable.virginm.net] has joined #minecrafthelp
#198 [17:42] <ss> Iam having difficulty running a game purchased through Mojang, it is asking me to buy minecraft again
#199 [17:43] <ss> how do I get back my access
#200 [17:43] <ss> ?
#201 [18:24] * beck [webchat@cpe-72-132-45-32.dc.res.rr.com] has joined #minecrafthelp
#202 [18:24] <beck> hi
#203 [18:25] <beck> I bought Minecraft java on windows but it says I didn't buy it
#204 [18:26] <beck> hello?
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#209 [19:51] * dimondpickaxe123 [webchat@cpe-104-34-246-45.socal.res.rr.com] has joined #minecrafthelp
#210 [19:52] <dimondpickaxe123> hello I have a question about my minecraft game evertime I open up the game and start it it just crashes ive deleted the game twice already and it still isnt working
#211 [20:03] * Sissy_bug [webchat@12.48.249.114] has joined #minecrafthelp
#212 [20:03] <Sissy_bug> HI
#213 [20:04] <Sissy_bug> Can you please help me out
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#219 [20:21] * dimondpickaxe123 [webchat@cpe-104-34-246-45.socal.res.rr.com] has joined #minecrafthelp
#220 [20:21] <dimondpickaxe123> exit code -1073740791
#221 [20:21] * Ben [webchat@cblmdm134-228-111-155.buckeyecom.net] has joined #minecrafthelp
#222 [20:21] * dimondpickaxe123 [webchat@cpe-104-34-246-45.socal.res.rr.com] has quit. (Client Quit)
#223 [20:22] * Ben is now known as Guest9233
#224 [20:30] * Guest9233 [webchat@cblmdm134-228-111-155.buckeyecom.net] has quit. (Quit: webchat.esper.net)
#225 [21:31] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#226 [22:18] * Onion [webchat@pool-173-62-238-116.phlapa.fios.verizon.net] has joined #minecrafthelp
#227 [22:18] <Onion> I want to delete my account.
#228 [22:19] <Onion> How do I delete my account?
#229 [22:50] * Bruno4606 [webchat@c-73-45-78-41.hsd1.il.comcast.net] has joined #minecrafthelp
#230 [22:50] <Bruno4606> Minecraft keeps freezxing on the mojang loading screen at about 90%
#231 [23:34] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#232 [23:41] * Su [webchat@112-141-234-181.sta.dodo.net.au] has joined #minecrafthelp
#233 [23:42] <Su> Hello
#234 [23:42] <Su> how to fix erro 5
#235 [23:42] <Su> thanks
#236 [23:45] * Su [webchat@112-141-234-181.sta.dodo.net.au] has quit. (Client Quit)
#237 [23:56] * Bruno4606 [webchat@c-73-45-78-41.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)