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#6 [02:45] <Kichah> hey. i try to join my account of minecraft and its said invalid email or password and when i try to connect in minecraft site dont work too
#7 [02:45] <Kichah> and when my friends try join to my account they can and i cant
#8 [02:45] <Kichah> so how i fix it?
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#10 [03:59] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
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#12 [04:55] * shad0w35 [webchat@82-132-215-66.dab.02.net] has joined #minecrafthelp
#13 [04:56] <shad0w35> hi
#14 [05:00] * shad0w35 [webchat@82-132-215-66.dab.02.net] has quit. (Client Quit)
#15 [08:45] * Rosey921 [webchat@121.74.115.206] has joined #minecrafthelp
#16 [08:50] <Rosey921> Hi, I'm having trouble accessing my mojang account since I can no longer access my email, and am unsure of my security questions answers. Is there anything I can do to change my email without answering those questions?
#17 [09:46] * Shevi [webchat@77.125.59.225] has joined #minecrafthelp
#18 [09:47] <Shevi> Need help with login
#19 [09:47] <Shevi> there is no error message
#20 [09:47] <Shevi> changed the password and still cant log in
#21 [11:04] * signaldread4 [webchat@rlc-wifi-guest-lcet-pat-213.dcccd.edu] has joined #minecrafthelp
#22 [11:07] <signaldread4> I cant run minecraft and it keeps on giving the error, "glfw error 65542: wgl: the driver does not appear to support OpenGL". Im on windows 7.
#23 [11:15] * Bgucci [webchat@104-15-240-34.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#24 [11:15] <Bgucci> hello so i am not very tech savvy and i need a bit of assistance, my minecraft was working perfectly fine then i try to launch it up later and it stops at the mojang screen and i get (Not Respoding) what do i do to fix this
#25 [11:17] * yash [webchat@150.129.88.186] has joined #minecrafthelp
#26 [11:17] <yash> hello
#27 [11:18] <yash> i cant login it says check cnnections
#28 [11:18] <signaldread4> minecraft help more like minecraft no help
#29 [11:18] <yash> help me please
#30 [11:19] <signaldread4> i have a problem already
#31 [11:19] <yash> owhat proble
#32 [11:19] <yash> what ?
#33 [11:19] <signaldread4> above ^^^^
#34 [11:19] <yash> what problem?
#35 [11:20] <signaldread4> I cant run minecraft and it keeps on giving the error, "glfw error 65542: wgl: the driver does not appear to support OpenGL". Im on windows 7.
#36 [11:20] <yash> oh
#37 [11:21] <yash> no ones helping
#38 [11:21] * signaldread4 [webchat@rlc-wifi-guest-lcet-pat-213.dcccd.edu] has quit. (Quit: webchat.esper.net)
#39 [11:21] <yash> helpa me
#40 [11:21] * ottimodog [webchat@91-153-193-24.elisa-laajakaista.fi] has joined #minecrafthelp
#41 [11:21] <ottimodog> my friends minecraft wont start
#42 [11:21] <yash> help me
#43 [11:22] <yash> i cnat login
#44 [11:22] <yash> minecraft sucks
#45 [11:22] <ottimodog> L
#46 [11:22] * ottimodog [webchat@91-153-193-24.elisa-laajakaista.fi] has quit. (Client Quit)
#47 [11:22] <yash> hi
#48 [11:23] * yash [webchat@150.129.88.186] has quit. (Quit: webchat.esper.net)
#49 [11:47] * Reivaj94 [webchat@106.pool80-103-84.dynamic.orange.es] has joined #minecrafthelp
#50 [11:50] <Reivaj94> Hello, i just create my account and verified it, then i bought the game but appears a bug "check your data bank card" but i checked it and its all ok and in my bank say that i paid it (i dont got the game and the money now)
#51 [11:51] <mattym> Reivaj94, If you log in at account.mojang.com/me what do you see on that page?
#52 [11:52] <Reivaj94> Attention!
#53 [11:52] <Reivaj94> Your account has not been secured. Securing your account will help protect you from unauthorized use of your purchased Mojang games.
#54 [11:53] <mattym> Reivaj94, Is there a "My Games" section, if so does it say anything under that?
#55 [11:54] <Reivaj94> My Gift Codes
#56 [11:54] <Reivaj94> Redeem Gift Code or Prepaid Card
#57 [11:54] <Reivaj94> Click the button below to redeem your gift code or prepaid gift card.
#58 [11:54] <Reivaj94> For more info on prepaid gift cards, visit minecraft.net.
#59 [11:55] <mattym> Reivaj94, If you log in at https://my.minecraft.net/profile/ what do you see?
#60 [11:55] <mattym> Reivaj94, Only explain what you see, do not share any personal data/
#61 [11:56] <Reivaj94> just my personal data
#62 [11:56] <Reivaj94> but when i go to main menu it say me again to pay for the game
#63 [11:57] <mattym> Reivaj94, At the bottom of the page, does it show you an ingame username, or the option to create or change one?
#64 [11:58] <Reivaj94> it show me just to edit/delete my account or change my pass
#65 [12:00] <Reivaj94> i think that its like i paid it but minecraft didnt receive it and i dont got the money too
#66 [12:00] * Ravenclaw2008 [webchat@pD9E5D338.dip0.t-ipconnect.de] has joined #minecrafthelp
#67 [12:01] <Ravenclaw2008> Whenever i try to open the game i get the error notice GLFWerror65542 what does it mean?
#68 [12:01] <mattym> ??> Reivaj94 account/send-email
#69 [12:01] <Mightyena> Reivaj94: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#70 [12:01] <mattym> ??> Ravenclaw2008 win/dxdiag
#71 [12:01] <Mightyena> Ravenclaw2008: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#72 [12:04] <Reivaj94> i did it at 11 am now are 7pm and they dont answer back yet
#73 [12:04] <mattym> Reivaj94, It will take them a while.
#74 [12:04] <Reivaj94> okay ill be patient
#75 [12:05] * Reivaj94 [webchat@106.pool80-103-84.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#76 [12:09] <Ravenclaw2008> This looks like something for an it-manager. I´m just an elderly aunt trying to help her nephew with his elderly graphic card
#77 [12:09] <Ravenclaw2008> Is there an easier way to fix it?
#78 [12:10] <mattym> Ravenclaw2008, If you follow the instruction it should be pretty easy. We cannot help fix it till we know the details, this will get us those details.
#79 [12:10] <Ravenclaw2008> ok i will try again
#80 [12:12] <Ravenclaw2008> I pasted the text into ubuntu, this came out: https://paste.ubuntu.com/p/5z5JbVfTjx/
#81 [12:13] <mattym> Ravenclaw2008, That computer is too old for the game.
#82 [12:14] <Ravenclaw2008> Oh no, what can i do? Is there a financially reasonable conclusion to that? Or do i have to buy a new pc? What do you recommend?
#83 [12:14] <mattym> Ravenclaw2008, Based on what you currently have, the best option would be a newer PC.
#84 [12:15] <Ravenclaw2008> Well, or maybe we are going to play chess instead….thank you anyway for your help :-) Have a nice evening
#85 [12:21] * he [webchat@host-92-14-192-39.as43234.net] has joined #minecrafthelp
#86 [12:21] <he> hello i want to change my username
#87 [12:22] <he> how do you change your username without secuirity questions because i have forgot them
#88 [12:22] <mattym> he, Log in at https://my.minecraft.net/profile/ to do so.
#89 [12:31] * madboi [webchat@host175-207-dynamic.117-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#90 [12:31] <madboi> i've got a problem launching minecraft
#91 [12:32] <madboi> everytime i launch it it tells me my drivers aren't updated, but they are. i even tried reinstalling them. what do i so
#92 [12:33] <mattym> madboi, What is the exact error you get?
#93 [12:34] <madboi> The game crashed whilst unexpected error
#94 [12:34] <madboi> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#95 [12:34] <madboi> this one
#96 [12:34] <mattym> ??> madboi win/dxdiag
#97 [12:34] <Mightyena> madboi: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#98 [12:36] <madboi> i did everything
#99 [12:36] <madboi> here's the link https://paste.ubuntu.com/p/RQSNThGkVM/
#100 [12:36] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#101 [12:37] <mattym> madboi, Yeah, everything looks up to date. You may just need to refresh the game files.
#102 [12:37] <mattym> ??> madboi win/reinst
#103 [12:37] <Mightyena> madboi: You may need to reinstall the locally installed files that Minecraft puts into place.
#104 [12:37] <Mightyena> madboi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#105 [12:37] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 189 seconds)
#106 [12:38] <madboi> is he right?
#107 [12:38] <madboi> i mean Mightyena
#108 [12:38] <mattym> madboi, What?
#109 [12:39] <madboi> do i have to do what he said
#110 [12:39] <mattym> madboi, Yes
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#113 [13:04] <Rosey921> I've been waiting for a while so I was looking at the links, and he account issue one isn't working, is that normal?
#114 [13:05] <mattym> Rosey921, Which link?
#115 [13:06] <Rosey921> http://is.gd/mc_acct
#116 [13:06] <mattym> Rosey921, What is the actual issue you are having?
#117 [13:07] <Rosey921> I can't access the email I used for my account when I first created it, and the security questions are dated so I don't know all the answers
#118 [13:07] <mattym> ??> Rosey921 account/send-email
#119 [13:07] <Mightyena> Rosey921: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#120 [13:11] * Rosey921 [webchat@121.74.115.206] has quit. (Quit: webchat.esper.net)
#121 [13:21] * scr3wballl [webchat@ip70-191-229-68.pn.at.cox.net] has joined #minecrafthelp
#122 [13:23] <scr3wballl> Unable to play at all, launcher starts, press play, comes back with error: Process crashed with exit code -1073741819. Java edition, only change was the Windows 10 1909 update, otherwise same drivers etc that works fine for the past few months.
#123 [13:52] * he [webchat@host-92-14-192-39.as43234.net] has quit. (Quit: webchat.esper.net)
#124 [14:14] * Giorgio [webchat@92.114.82.90] has joined #minecrafthelp
#125 [14:16] <Giorgio> On my profile the email is a mess of numbers and letters
#126 [14:17] * Giorgio [webchat@92.114.82.90] has quit. (Client Quit)
#127 [14:35] * judy [webchat@82-73-61-170.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#128 [14:37] <judy> hello i just bought minecraft java for my boyfriend. i live in the netherlands and he in egypt for some reason he cant log into the account but i can on my pc. anyway we can fix this?
#129 [14:41] <mattym> judy, Can you have him join the chat from the PC that is having the issue.
#130 [14:44] <judy> ill try to get him here
#131 [14:47] * braggoldfish [webchat@85.203.44.21] has joined #minecrafthelp
#132 [14:47] <judy> hes in now
#133 [14:48] <mattym> judy, Which username in the chat? (I do not see join messages)
#134 [14:48] <braggoldfish> wassup, i cannot log into my mc account . " its me "
#135 [14:49] <mattym> braggoldfish, So what exactly happens or what does it say when you attempt to log in?
#136 [14:49] <braggoldfish> well .. my gf can log into the account perfectly fine but when i try to log in i cannot it says invalid name or password
#137 [14:50] <mattym> braggoldfish, Turn off the VPN you are using then try again.
#138 [14:51] * braggoldfish [webchat@197.57.236.46] has joined #minecrafthelp
#139 [14:51] <braggoldfish> im back , turned it off
#140 [14:51] <braggoldfish> still
#141 [14:52] <braggoldfish> the same issue
#142 [14:52] <mattym> braggoldfish, And is the error happening on the launcher or website?
#143 [14:52] <braggoldfish> both
#144 [14:53] <mattym> braggoldfish, On the website, is it the exact same error message or does something different happen?
#145 [14:53] <braggoldfish> the exact same message
#146 [14:54] <mattym> braggoldfish, Ok lets double check that there is nothing else on the PC causing an issue.
#147 [14:54] <mattym> ??> braggoldfish tools/hjt
#148 [14:54] <Mightyena> braggoldfish: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#149 [14:54] <Mightyena> braggoldfish: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#150 [14:57] <braggoldfish> https://paste.ubuntu.com/p/sY2SqkHjy5/plain/
#151 [15:01] <mattym> braggoldfish, So I see a few things which we know to cause log in issues with MC.
#152 [15:01] <mattym> braggoldfish, Tungle will need to be completely removed along with McAfee. Please use the instructions below for the latter.
#153 [15:02] <mattym> ??> braggoldfish av/mcafee/uninstall
#154 [15:02] <Mightyena> braggoldfish: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#155 [15:02] <braggoldfish> imma do that
#156 [15:04] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 202 seconds)
#157 [15:05] * Oli8 [webchat@cpc107359-mort8-2-0-cust100.19-2.cable.virginm.net] has joined #minecrafthelp
#158 [15:06] <Oli8> I forgot my email and password
#159 [15:06] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#160 [15:06] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#161 [15:07] * Oli8 [webchat@cpc107359-mort8-2-0-cust100.19-2.cable.virginm.net] has left #minecrafthelp
#162 [15:07] * Oli1 [webchat@cpc107359-mort8-2-0-cust100.19-2.cable.virginm.net] has joined #minecrafthelp
#163 [15:07] <Oli1> I have forgotten my email and passworkd
#164 [15:08] <Oli1> password*
#165 [15:08] <Oli1> It is for an alt account I want to get access to.
#166 [15:08] <mattym> ??> Oli1 account/send-email
#167 [15:08] <Mightyena> Oli1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#168 [15:09] <Oli1> Okay
#169 [15:09] <Oli1> Thanks
#170 [15:11] <braggoldfish> done
#171 [15:13] <braggoldfish> not working ..
#172 [15:14] * Oli1 [webchat@cpc107359-mort8-2-0-cust100.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#173 [15:15] <mattym> braggoldfish, You would have had to restart your PC to complete those instructions and you have not.
#174 [15:22] <judy> its stil not working
#175 [15:24] <mattym> judy, Can he rejoin the chat.
#176 [15:24] * Dor [webchat@141.226.246.21] has joined #minecrafthelp
#177 [15:26] <Dor> Hey, I had an external drive on my pc and I had the game installed there, I formatted that drive and remove it but when I install the game right now it still says that the path to the game is there and I dont have that drive anymore so it doesnt let me install the game, I tried deleting it from the registry but still nothing
#178 [15:26] * Dequan16 [webchat@109.133.1.181] has joined #minecrafthelp
#179 [15:26] * braggoldfish [webchat@197.57.236.46] has joined #minecrafthelp
#180 [15:26] <braggoldfish> im back
#181 [15:26] <braggoldfish> still not working
#182 [15:27] <Dequan16> same here
#183 [15:27] <Dequan16> my problem is:
#184 [15:27] <mattym> Dor, The file that sets the game directory is in its own location, try the following.
#185 [15:27] <Dequan16> java tm binary doesn't respond
#186 [15:27] <mattym> ??> Dor win/reinst
#187 [15:27] <Mightyena> Dor: You may need to reinstall the locally installed files that Minecraft puts into place.
#188 [15:27] <Mightyena> Dor: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#189 [15:27] <mattym> Dor, If you do not have that folder at all on the main drive, let me know
#190 [15:27] <Dor> I dont have .minecraft
#191 [15:27] <mattym> braggoldfish, Ok lets get a new report
#192 [15:28] <mattym> ??> braggoldfish tools/hjt
#193 [15:28] <Mightyena> braggoldfish: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#194 [15:28] <Mightyena> braggoldfish: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#195 [15:28] <mattym> Dor, Did you add an argument to the launcher shortcut to use it on the external drive?
#196 [15:28] <mattym> ??> Dequan16 av/adwcleaner
#197 [15:28] <Mightyena> Dequan16: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#198 [15:28] <Mightyena> Dequan16: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#199 [15:28] <Dequan16> j
#200 [15:28] <Dor> No I didnt
#201 [15:28] <braggoldfish> https://paste.ubuntu.com/p/Xq2D8kjWXr/plain/
#202 [15:29] <mattym> braggoldfish, I told you to also remove Tungle
#203 [15:30] <mattym> Dor, Try the complete reinstall as instructed below
#204 [15:30] <mattym> ??> Dor win/reinst/full
#205 [15:30] <Mightyena> Dor: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#206 [15:30] <Mightyena> Dor: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#207 [15:30] <braggoldfish> how to remove tungle
#208 [15:30] <Dor> I cant uninstall minecraft from programs and features
#209 [15:30] <mattym> Dor, Why not?
#210 [15:30] <Dor> Since there is no path to that external drive anmoye
#211 [15:30] <Dor> Anymore*
#212 [15:30] <mattym> braggoldfish, Uninstall it like any other program
#213 [15:31] <Dor> It doesnt exist anymore
#214 [15:31] <mattym> Dor, Something related to the game is still on the main drive, otherwise it wouldnt still be using the other path you set.
#215 [15:32] * braggoldfish [webchat@197.57.236.46] has quit. (Quit: webchat.esper.net)
#216 [15:32] * Dequan16 [webchat@109.133.1.181] has quit. (Quit: webchat.esper.net)
#217 [15:36] * Allison [webchat@67.197.121.63] has joined #minecrafthelp
#218 [15:36] <Dor> Where can I find that thing
#219 [15:36] <Dor> Where can I search for it
#220 [15:36] * Michael [webchat@82-132-229-176.dab.02.net] has joined #minecrafthelp
#221 [15:36] * Michael [webchat@82-132-229-176.dab.02.net] has quit. (Client Quit)
#222 [15:37] <mattym> Dor, You could possibly just try using the Repair option on the launcher installer.
#223 [15:37] <Dor> Doesnt work
#224 [15:37] <Dor> Same error
#225 [15:37] <Dor> 2753
#226 [15:37] <Dor> Is the error code
#227 [15:37] <mattym> Dor, Does it give you the option to just install it?
#228 [15:38] <Dor> Install/repair
#229 [15:38] <Dor> It thinks that the game is installed
#230 [15:38] <Dor> I mean repair/uninstall
#231 [15:39] <mattym> Dor, Check in your program files(x86) folder to see if there is a minecraft or minecraft launcher folder there. If so, manually delete it then try the installer again.
#232 [15:40] <Allison> Hello, I have been having a problem with loading into minecraft, I have gone through all the solutions on the bug report website and none have worked. Here is my post about it: https://bugs.mojang.com/browse/MC-173648
#233 [15:40] <Allison> There is also a paste.gg link of my post: https://paste.gg/p/anonymous/319f0b596ec24cc7a929b7be5c629af0
#234 [15:40] <Dor> Nope there is no minecraft launcher folder
#235 [15:41] * Dequan16 [webchat@109.133.1.181] has joined #minecrafthelp
#236 [15:42] <mattym> Allison, Read the instruction the helper on the BugTracker left for you.
#237 [15:42] <Dequan16> I came back, i used the cleaning program to remove any viruses. Now i need to wait futher instructions, (my problem is java tm binary not responding which i sent around 10 minutes ago)
#238 [15:42] <mattym> Dequan16, Test the game again.
#239 [15:43] <Allison> I have read that, and gone through the several fixes linked. I came here as a last effort as suggested by the response.
#240 [15:44] <mattym> Allison, Can you re-describe the exact issue you are getting. Not the same description you gave in the bug report, because that one is fixed with the links you were given. You may not have described what is actually happening properly
#241 [15:45] <mattym> Dor, Do you know how to get to the normal .minecraft folder by going to %APPDATA%
#242 [15:45] <Dor> Yes I do
#243 [15:45] <Dor> I dont have the .minecraft folder anymore
#244 [15:45] <mattym> Dor, Instead go to %TEMP% delete everything there. Then restart the PC and try to install/repair or even uninstall the game again.
#245 [15:46] <Allison> When I launch the game, the Mojang loading screen pops up, the red bar gets stuck at ~90% then the game stops responding. I have waited upwards of 2 hours waiting for it to respond, eventually WIndows just suggests that the process be ended.
#246 [15:46] <Dor> So basically delete all the temporary files?
#247 [15:47] <mattym> Dor, Yes
#248 [15:47] <mattym> ??> Allison tools/hjt
#249 [15:47] <Mightyena> Allison: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#250 [15:47] <Mightyena> Allison: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#251 [15:48] <Dor> Ok brb
#252 [15:48] <Dor> Hopefully not hahahahah
#253 [15:48] <Dor> Will I get to the same chat room if i try to come back ?
#254 [15:49] <Dequan16> i don't have any problem with java tm binary anymore but now minecraft says that i ran out of memeory
#255 [15:49] * Dor [webchat@141.226.246.21] has quit. (Quit: webchat.esper.net)
#256 [15:49] <mattym> Dequan16, Exact error?
#257 [15:49] <mattym> Dequan16, Or any additional details to that message?
#258 [15:50] <Dequan16> the game boots up and says ''java has run out of memory, clean files or restart the game''
#259 [15:50] <mattym> ??> Dequan16 launcher/log
#260 [15:50] <Mightyena> Dequan16: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#261 [15:50] <Allison> Here's the log: https://paste.ubuntu.com/p/SffJrmgnKg/
#262 [15:51] <mattym> Allison, Can you tell me exactly what steps from the links you have done?
#263 [15:52] * Dor [webchat@141.226.246.21] has joined #minecrafthelp
#264 [15:52] <Dor> Guess whos back
#265 [15:53] <Dor> Yeah it didnt fix the problem
#266 [15:54] <Allison> I have completed all of the steps from every link/report chained from the original post, excluding the _JAVA_OPTIONS fix. here are the codes for the fixes I followed. MCL-6550, MC-74465, MCL-6022, MC-124460, MC-112780
#267 [15:55] <Allison> I can also provide the links if needed
#268 [15:55] <mattym> Allison, Did you ignore the first thing mentioned in MCL-6550
#269 [15:56] <mattym> Dor, What version of Windows are you on?
#270 [15:56] <Allison> No I haven't, although I used Norton instead of ADWCleaner. should I try the recommended antivirus instead?
#271 [15:56] <mattym> Allison, Yes
#272 [15:57] <Dor> Lemme check real quick
#273 [15:57] <Dor> 1903
#274 [15:57] <mattym> Dor, So Windows 10
#275 [15:57] <Dor> Oh yeah
#276 [15:57] * Joe [webchat@82.11.90.50] has joined #minecrafthelp
#277 [15:57] <Dor> I thought you meant the version itself hahahah sorry
#278 [15:57] * Allison [webchat@67.197.121.63] has quit. (Quit: webchat.esper.net)
#279 [15:58] <mattym> Dor, Yeah, any other fixes I am seeing related to that error would require messing with the Registry. Not something we walk people through here.
#280 [15:58] <Dor> Not gonna lie I already did to try that and it didnt work
#281 [15:59] <Dor> Of course I saved before I messed with it
#282 [15:59] <Dor> Also why not?
#283 [15:59] <Dequan16> i followed the instructions of the log here is the link
#284 [16:00] * Allison [webchat@67.197.121.63] has joined #minecrafthelp
#285 [16:00] <mattym> Dor, This is Minecraft support, not Windows support. Unfortunately its looking like you issue is with something messed up on your Windows install or settings, or something lost when you removed that other drive.
#286 [16:00] <Joe> Hi, Having trouble with Minecraft Java Launcher. Has been messing about a lot recently. When I click the play button the launcher just closes. I've been able to get it to work by running the shortcut with 'run as admin..' but My 2x sons have accounts on this pc, and that then stops them from getting onto theirs as it keeps asking for the admin log
#287 [16:00] <Joe> in. Hoping someone knows the easy fix... looked online but keep getting different suggestions
#288 [16:00] <Allison> I'm not here for anything more, just wanted to say thank you to mattym for the help!
#289 [16:01] <Dor> Darn its as I was worried, I guess I do have to format after all hahahah well rip
#290 [16:01] <mattym> Allison, Cool
#291 [16:01] * Allison [webchat@67.197.121.63] has quit. (Client Quit)
#292 [16:01] <mattym> Joe, So without the setting, it just closes and gives no error or other information or reaction?
#293 [16:01] <Dor> Well thank you for the help I really appreciate that, I hope you have a wonderful night/day!
#294 [16:01] <Dor> Good luck everyone!
#295 [16:02] * Dor [webchat@141.226.246.21] has quit. (Quit: webchat.esper.net)
#296 [16:02] * judy [webchat@82-73-61-170.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#297 [16:04] <Joe> thats right, I looked in the launcher log and it had a few errors of certain files have unknown filesize, then next line is >> GameCallbacks.cpp(158)] Launcher/launcher (main) Error CANT_ACCESS_FILE With final entry >>>GameCallbacks.cpp(158)] Launcher/launcher (main) Error Preparations encountered errors
#298 [16:04] <Dequan16> i can't paste the thing with the logs
#299 [16:04] <Dequan16> instead of an URl
#300 [16:04] <Dequan16> i get a very long text of my logs instead
#301 [16:06] <mattym> Dequan16, We need the URL
#302 [16:06] <mattym> Joe, Just a moment
#303 [16:06] <Dequan16> ok i'll try again
#304 [16:07] <mattym> Joe, Lets get the full log
#305 [16:07] <mattym> ??> Joe launcher/log
#306 [16:07] <Mightyena> Joe: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#307 [16:09] <Dequan16> ok i found the URL you were looking for
#308 [16:09] <Dequan16> https://paste.ubuntu.com/p/TzfvW2zjGc/
#309 [16:10] <Dequan16> here it is
#310 [16:10] <mattym> ??> Dequan16 win/env-vars
#311 [16:10] <mattym> Dequan16, One moment
#312 [16:11] <Joe> +mattym OK, Unfortunetly that still closed straight away without showing me the live logs, but ill copy/paste the saved launcher log that it just created.
#313 [16:12] <mattym> Joe, Sure
#314 [16:12] <mattym> ??> Dequan16 info/vars
#315 [16:12] <Mightyena> Dequan16: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#316 [16:13] <Joe> +mattym Ok here goes https://paste.gg/p/anonymous/07a5dead9be74179ae2a17cc87dc1ae0
#317 [16:14] * Dequan16 [webchat@109.133.1.181] has quit. (Quit: webchat.esper.net)
#318 [16:22] * Joe [webchat@82.11.90.50] has joined #minecrafthelp
#319 [16:23] <Joe> Sorry it stopped responding
#320 [16:24] <Joe> I ran launcher with 'run as admin...' and it worked fine, I've copied the section just where the previous logs had errors.
#321 [16:24] <Joe> https://paste.gg/p/anonymous/095de2c521154b24ac66bc3024d8b47f
#322 [16:24] <mattym> Joe, Can you try having it put all the games files on the C drive.
#323 [16:27] <Joe> Hmm, Not sure how. As the Sys drive is relatively small SSD, all the Windows user directories have gone to Our D; drive, We havent moved them, its just what the registry has set for %userprofiles% and so the Minecraft installer follows that. I will say that we've had this file locations setup for 1.5 yrs and no issues until a few months ago.
#324 [16:28] <mattym> Joe, Yeah, the settings changed a bit. Lets try one quick fix first.
#325 [16:28] <mattym> Joe, Go to .minecraft folder and find the launcher_profiles.json file
#326 [16:29] <Joe> yep?
#327 [16:29] <mattym> Joe, Delete that, then start the launcher again and see if it will start the game properly
#328 [16:31] <Joe> +mattym Nope, Didnt work, still shuts down on play
#329 [16:31] * Jordany [webchat@173.169.228.251] has joined #minecrafthelp
#330 [16:31] <mattym> Joe, Ok one moment, I think I remember something about this, will just take me a few to find a specific comment on an old post.
#331 [16:31] <Joe> ok ta
#332 [16:32] <Jordany> it won't allow me to log into my account, it tells me "failed to login: We tried to sign you into your Microsoft Account, but something went wrong".
#333 [16:34] <mattym> Jordany, Ok, this seems to be in reference to a fresh install, but I think you may be running into the same issue with your setup. "Apparently the installer/launcher doesn't like it when you don't have everything on your C:. I have my Temp folder on a separate drive and it's choking on that.
#334 [16:34] <mattym> Edit: open a console and do set TMP=D:\Temp (replace D with drive letter you are trying to install on), then run the installer from that same console. You can delete that new temp folder afterwards."
#335 [16:35] <mattym> Jordany, What version of the game?
#336 [16:36] <Jordany> its Minecraft on the ps4
#337 [16:36] <mattym> Jordany, We only help with the Java Edition in this chat. Contact Microsoft support.
#338 [16:36] <Jordany> ok thank you
#339 [16:38] <mattym> Joe, My bad, name completion picked up on the other Jo... name
#340 [16:38] <mattym> Joe, Ok, this seems to be in reference to a fresh install, but I think you may be running into the same issue with your setup.
#341 [16:38] <mattym> "Apparently the installer/launcher doesn't like it when you don't have everything on your C:. I have my Temp folder on a separate drive and it's choking on that. open a console and do set TMP=D:\Temp (replace D with drive letter you are trying to install on), then run the installer from that same console. You can delete that new temp folder afterwards."
#342 [16:44] <Joe> +mattym, OK When you say console you mean the command prompt (cmd) ? If so, I tried the set command - it didnt say anything had been changed. I copied a basic java installer into my User drive and tried to open but cant get it to run in cmd window
#343 [16:45] <mattym> Joe, What is the exact command you entered?
#344 [16:45] <mattym> Joe, also that is from an old comment on a thread, not me. So I am not 100% sure what they meant by console, cmd would be the best guess though
#345 [16:46] <Joe> +mattym, in CMD window set TMP=D:\Temp
#346 [16:48] <mattym> Joe, Make room on the OS drive and install the game there, all I can suggest.
#347 [16:52] <Joe> Ok, Managed to run installer in cmd, was on wrong folder level, but still no good
#348 [16:52] <Joe> +mattym, Thanks for trying anyway!
#349 [17:05] * Wanted [webchat@142.119.41.176] has joined #minecrafthelp
#350 [17:05] <Wanted> o/
#351 [17:06] <Wanted> ○2o
#352 [17:06] <Wanted> \o
#353 [17:08] <Wanted> hello
#354 [17:25] <Wanted> :smh:
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#356 [18:49] * Manu [webchat@201.130.174.153.dsl.dyn.telnor.net] has joined #minecrafthelp
#357 [18:50] <Manu> i can't login on my main device
#358 [18:50] <Manu> however i can login on any other device
#359 [18:55] * Papatinas [webchat@148.243.83.123] has joined #minecrafthelp
#360 [18:56] <Papatinas> someone stole my account
#361 [18:56] <Papatinas> and this account have my credit card information
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#364 [19:04] * BlackJM_04 [webchat@190.158.24.107] has joined #minecrafthelp
#365 [19:04] <BlackJM_04> Hi, I have a problem
#366 [19:06] <BlackJM_04> I bought minecraft premium for my pc but it turns out that I did a cleaning and they changed the windows, so now it's windows 10
#367 [19:07] <BlackJM_04> and the problem is that it does not let me play, when I start minecraft to start playing I get a window that tells me that there is an error, and that the OpenGL does not support
#368 [19:08] <BlackJM_04> and that I need to check or install the drivers to play
#369 [19:12] <BlackJM_04> the error say this : GFLW error 65542: WGL: The driver does not appear to support OpenGL.
#370 [19:13] <BlackJM_04> Please make sure you have up-to-date drivers (see aka.ms/mcdriver for instructions)
#371 [19:16] <BlackJM_04> and that is what appears
#372 [19:16] <BlackJM_04> please help me
#373 [19:29] * kzilla1010 [webchat@75-46-254-142.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#374 [19:32] <kzilla1010> so i have a lan to my little brothers computer and im currently trying to join his lan server and i get the network is unreachable message and it will not let me connect
#375 [19:34] <kzilla1010> i have tried to turn off the firewall on both computers and re-downloaded minecraft also tried several solutions on other forums
#376 [20:04] * Youthful [webchat@c-67-167-251-231.hsd1.il.comcast.net] has joined #minecrafthelp
#377 [20:05] <Youthful> Wait so how would one get there email back if they forgot it
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#379 [20:51] * Darth [webchat@ip68-97-7-171.ok.ok.cox.net] has joined #minecrafthelp
#380 [20:52] <Darth> I am having issues with my minecraft launcher and it says "Sorry! Make sure you are online and try again."
#381 [20:59] * Logan [webchat@c-76-97-163-250.hsd1.ga.comcast.net] has joined #minecrafthelp
#382 [21:00] <Logan> I can't play with friends through a LAN multiplayer.
#383 [21:01] * Logan [webchat@c-76-97-163-250.hsd1.ga.comcast.net] has quit. (Client Quit)
#384 [21:19] <Darth> h [
#385 [21:34] * Darth [webchat@ip68-97-7-171.ok.ok.cox.net] has joined #minecrafthelp
#386 [21:35] <Darth> When I try to log in to the launcher it says "Sorry! Make sure you are online and try again."
#387 [21:36] * VADemon__ [~VADemon@141.41.197.194] has quit. (Read error: Connection reset by peer)
#388 [21:37] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#389 [21:39] * Darth [webchat@ip68-97-7-171.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#390 [21:42] * Darth [webchat@ip68-97-7-171.ok.ok.cox.net] has joined #minecrafthelp
#391 [21:43] <Darth> When I try to log in it says "Sorry! Make sure you are online and try again."
#392 [21:43] * Cybea [webchat@pool-71-162-155-253.phlapa.fios.verizon.net] has joined #minecrafthelp
#393 [21:43] <Cybea> hello?
#394 [21:45] <Cybea> So i was playing on 1.12.2 on a survival modded server and one day all my stuff is wiped and my skin is gone on the server
#395 [21:46] <Cybea> however on survival my skin is still visable
#396 [21:47] <Darth> They can't help with modded versions of the game I think.
#397 [22:00] * sbeve918 [webchat@CPE84948cd7fa33-CM84948cd7fa30.cpe.net.cable.rogers.com] has joined #minecrafthelp
#398 [22:01] <sbeve918> When I try to open the launcher I just get a progress bar saying "updating Minecraft" but the progress bar never moves
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#402 [22:50] <Cybea> i figured it out the server was cracked thanks anyway tho
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#405 [23:49] * Tony [webchat@85.203.44.63] has joined #minecrafthelp
#406 [23:50] <Tony> Hello, I can open my versions just fine, but whenever i actually want to open a world it crashes
#407 [23:50] <Tony> no mods
#408 [23:51] <Tony> as far as i know, nothing has changed since the last time i played. no snapshots, no launcher updates, it just seems to randomly not work anymore
#409 [23:51] <Tony> and i don't know enough about java or programming to read the crash report