#MinecraftHelp > 2020-03-12
#1 [00:07] * Hac_Attack [webchat@202.94.72.180] has joined #minecrafthelp
#2 [00:10] <Hac_Attack> When logging in to my account on my ipad, it comes up with a message saying "Sorry, something went wrong. Give it another try, or try on xbox.com" and it has been doing this for a few days. I do use the same account on my Windows computer and it doesn't seem to have any problems. This has been very frustrating as I have the latest updates and every
#3 [00:10] <Hac_Attack> thing. Parents have changed all the account settings to allow a lot of things to see if that helps, but still no good. Any help you could suggest would be greatly appreciated. Thank!
#4 [00:23] * xlSoundWave [webchat@162-206-231-239.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#5 [00:25] <xlSoundWave> Hey so I was just playing minecraft and I tried to install a mod pack from the twitch launcher. When I finished downloading it, it asked me to login to that minecraft launcher and it wasn't working so I thought I had to log out of my previous launcher. But now for both its not recognizing my login info and telling me to buy the game. I can login to
#6 [00:25] <xlSoundWave> the website just fine tho. Has this occurred before?
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#11 [01:01] <AstroOliver> hey. Im not sure if anyone is here, but if so, i need help. After trying to log in to my acc, it doesnt work. tried changing password, nothing. tried logging into mojang website, nothing. tried logging into minecraft.net, nothing. any ideas?
#12 [01:05] <Hac_Attack> I'm thinking I may try deleting the game and the installing it again to see if that clears anything?
#13 [01:05] <AstroOliver> cheers
#14 [01:05] <AstroOliver> although, it is happening on the websites as well
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#16 [02:08] <Hac_Attack> I have tried uninstalling, downloading again, using mine and someone else's login and nothing is working
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#18 [02:49] * Nicholas12341 [webchat@151.35.230.29] has joined #minecrafthelp
#19 [02:50] <Nicholas12341> why can't i log in my minecraft account?
#20 [02:51] <Nicholas12341> it says "sorry! make sure you're online and try again" even if my internet connection is completely fine
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#31 [05:27] * maciusiowy1 [webchat@195191163052.dynamic-2-waw-k-1-3-0.vectranet.pl] has joined #minecrafthelp
#32 [05:27] <maciusiowy1> hello
#33 [05:27] <maciusiowy1> someone can help me?
#34 [05:28] <maciusiowy1> @admin
#35 [05:29] <maciusiowy1> maciusiowy1
#36 [05:29] <maciusiowy1> Lord_Ralex
#37 [05:29] * CAMILArabu [webchat@86.120.227.135] has joined #minecrafthelp
#38 [05:29] <CAMILArabu> hi
#39 [05:30] <maciusiowy1> are u admin
#40 [05:30] <maciusiowy1> camil
#41 [05:31] <maciusiowy1> i need help
#42 [05:31] <maciusiowy1> please
#43 [05:31] <CAMILArabu> no, i`m not an admin
#44 [05:31] <maciusiowy1> uhhh
#45 [05:31] <CAMILArabu> and i need help too
#46 [05:31] <maciusiowy1> where is admin
#47 [05:31] <CAMILArabu> i have a problem with my minecraft account, Recently i changed my email and now my account just vannished, i cant log in with my old or new account
#48 [05:31] <CAMILArabu> idk where is it..
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#50 [05:34] <maciusiowy1> u know what is my problem
#51 [05:35] <CAMILArabu> what?
#52 [05:35] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#53 [05:35] <maciusiowy1> I changed my nickname to another one, I can't go to premium servers, writes me "can't find account"
#54 [05:35] <maciusiowy1> sorry for bad english
#55 [05:36] <CAMILArabu> dont worry...i`m not good at english either
#56 [05:36] <CAMILArabu> at least...u can log in in ur account..
#57 [05:37] <CAMILArabu> my account vannished
#58 [05:37] <maciusiowy1> oh
#59 [05:37] <maciusiowy1> fuck
#60 [05:37] <Absol> maciusiowy1: Please keep it civil
#61 [05:37] <CAMILArabu> Absol
#62 [05:37] <maciusiowy1> Absol
#63 [05:37] <CAMILArabu> can u help us?
#64 [05:38] <maciusiowy1> i think this is bot
#65 [05:38] <maciusiowy1> Absol
#66 [05:38] <Andrio> CAMILArabu, how'd you change your email address?
#67 [05:38] <Andrio> ??> maciusiowy1 launcher/relog
#68 [05:38] <Mightyena> maciusiowy1: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#69 [05:38] <CAMILArabu> from mojang account
#70 [05:40] <CAMILArabu> i mean, I received a email in old email to confirm changes then ill received a email in new email to confirm then my account vannished
#71 [05:40] <maciusiowy1> Ok
#72 [05:40] <maciusiowy1> Ill try
#73 [05:40] <CAMILArabu> i cant log in with my old or new email
#74 [05:41] <Andrio> CAMILArabu, at https://account.mojang.com ?
#75 [05:41] <maciusiowy1> Oh
#76 [05:41] <maciusiowy1> Its working on minecraft launcher
#77 [05:42] <maciusiowy1> But i want play on mods with friends on "crystal launcher"
#78 [05:42] <CAMILArabu> ``Error! Unknown e-mail address or password.``
#79 [05:43] <maciusiowy1> thanks
#80 [05:43] <maciusiowy1> <3
#81 [05:45] <CAMILArabu> so..can u help me? what should i do
#82 [05:46] <CAMILArabu> Andrio
#83 [05:48] <Andrio> CAMILArabu, can you log in at https://account.mojang.com/ ?
#84 [05:49] <CAMILArabu> nope i cant
#85 [05:49] <Andrio> maciusiowy1, the official launcher can be used with mods. We don't support third party launchers here
#86 [05:49] <Andrio> CAMILArabu, are you sure the emails you received were from Mojang?
#87 [05:49] <CAMILArabu> yes
#88 [05:50] <CAMILArabu> can i post an imgur link?
#89 [05:50] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#90 [05:52] <Andrio> Sure
#91 [05:54] <CAMILArabu> https://imgur.com/QJDvmNr
#92 [05:56] <Andrio> CAMILArabu, can you reset your password at https://account.mojang.com/password ?
#93 [05:56] <CAMILArabu> i tried
#94 [05:56] <CAMILArabu> and i dont receive any email
#95 [05:56] <CAMILArabu> https://imgur.com/a/s3PSEtB
#96 [06:10] <Andrio> CAMILArabu, checked the spam folder?
#97 [06:11] <CAMILArabu> yes
#98 [06:13] <Andrio> ??> CAMILArabu account/email-missing
#99 [06:13] <Mightyena> CAMILArabu: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.minecraft.net/hc/en-us/articles/360034636412-Cannot-Get-Mojang-System-Emails
#100 [06:13] <Mightyena> CAMILArabu: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#101 [06:13] <Mightyena> CAMILArabu: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
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#105 [06:56] <Gunner_H> I bought the game a while ago and I'm trying to redownload it and it's saying I don't own it, any way I can get help?
#106 [06:58] * Florian [webchat@x590fee2e.dyn.telefonica.de] has joined #minecrafthelp
#107 [07:00] <Florian> Hey, I have Microsoft Windows 10 License but I want the Java Edition, because I want to use mods. How am i able to do that?
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#112 [07:11] <WOF000> My game freezes everytime it tries to load in. versions before 1.14 work fine. in the console it gives me the "exit code -805306369" and i dont know what this means
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#116 [08:00] * Alex1 [webchat@106-69-254-88.dyn.iinet.net.au] has joined #minecrafthelp
#117 [08:00] <Alex1> help
#118 [08:01] <Alex1> pls
#119 [08:02] <Alex1> i haven't played minecraft in a while and forgot my email tied to my account and i aslo forgot my password:(
#120 [08:02] <Alex1> my username is masterzero0
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#125 [09:03] <Policeman> i have problem with number 65542 opengl
#126 [09:04] <Policeman> i have windows 7 hp and the tlauncher is not starting , beacause appare a problem
#127 [09:24] * _fogy_ [webchat@net-2-42-59-138.cust.vodafonedsl.it] has joined #minecrafthelp
#128 [09:28] <_fogy_> Hello, I have bought Minecraft in 2012 i think and i have not been playing the game for about a year. Now i logged into my account in minecraft.net and it said i have not bought the game. i tried to migrate my account but it said that i have a registered account to this email and if i am the owner of this account i can log in and choose to import m
#129 [09:28] <_fogy_> y account instead but i really do not get what should i do? Can you please help me?
#130 [09:48] <_fogy_> Oh, actually i logged in to my account with my user name.. it turn out that my account is with a different email and i don't know the email..
#131 [09:49] <_fogy_> turns*
#132 [09:53] <_fogy_> So can you tell me how can I change my email on my account?
#133 [09:56] * Mrnickman [webchat@213.207.159.29] has joined #minecrafthelp
#134 [09:58] <Mrnickman> Hi I'm looking for the name of someone who was here as an OP , his name was like Amaranth or Amaranth
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#138 [10:10] * Snowingeel [webchat@85-76-112-15-nat.elisa-mobile.fi] has joined #minecrafthelp
#139 [10:13] <Snowingeel> Hi, for some reason the Minecraft Launcher says "No connection" at the top left corner of the window. My internet is connected and ive tried restarting the modem and my computer, but it keeps saying No connection.
#140 [10:18] * Pepecs [webchat@5.170.81.99] has joined #minecrafthelp
#141 [10:19] <Pepecs> c'รจ qualche italiano?
#142 [10:19] <Pepecs> ho bisogno di aiuto
#143 [10:21] <Pepecs> non riesco a loggare nel mio account di minecraft da questo pc, ne dal launcher ne dal sito minecraft.net. Quando loggo dal launcher mi dice che l'username o la password sono invalidi, come posso fare?
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#145 [10:22] <Pepecs> can you help me pls?
#146 [10:23] <Pepecs> I can't log into my minecraft account from this pc, neither from the launcher nor from the minecraft.net site. When I log in from the launcher it tells me that the username or password is invalid, what can I do?
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#150 [11:29] * Legion [webchat@ip184-176-98-181.ph.ph.cox.net] has joined #minecrafthelp
#151 [11:29] <Legion> are the authentication servers down? or is my connection just bad
#152 [12:07] * NoobiesAreCute [webchat@188.27.228.52] has joined #minecrafthelp
#153 [12:08] <NoobiesAreCute> Hello! I'm currently experiencing issues with my minecraft account. I just got it and I can't log in, even thought I used the correct e-mail and password. I tried reinstalling the launcher, changing the password, it didn't work. Can someone help me?
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#156 [12:39] * jordan7 [webchat@93-172-228-235.bb.netvision.net.il] has joined #minecrafthelp
#157 [12:39] <jordan7> i am unable to log in and i recived no messeges
#158 [12:42] <jordan7> pls someone help i dont understand where i went wrong ?
#159 [12:50] * Oraxiage [webchat@nat01-guest.ulg.ac.be] has joined #minecrafthelp
#160 [12:51] <Oraxiage> +Hi! I can't seem to launch minecraft anymore
#161 [12:51] <Oraxiage> Anybody here to help me?
#162 [12:53] <Oraxiage> https://paste.gg/p/anonymous/ec94790b085144ad8be2dabde26a4633
#163 [12:54] * Luan [webchat@201.red-79-152-109.dynamicip.rima-tde.net] has joined #minecrafthelp
#164 [12:55] <Oraxiage> Here is the copy of what seems to be the error code
#165 [12:56] <Luan> i tried to buy minecraft, but i paid twice, and i didnt recieve the game.
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#170 [13:36] * xnorthxninjax [webchat@user-5-173-129-190.play-internet.pl] has joined #minecrafthelp
#171 [13:36] <MagicNeon> I have bought minecraft downloaded the launcher and now i cant login because of server issues
#172 [13:37] <xnorthxninjax> my minecraft is stuck on mojang screen like 70% loading
#173 [13:42] <Luan> i tried to buy minecraft, but i paid twice, and i didnt recieve the game. help pls
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#176 [13:52] <DarkCollpass> Hello, I have been having problems with my minecraft launcher and account. When I open the minecraft launcher, I have to log in every time, even if I use the option to stay logged. Also, I have problems logging in and have to put the password many times to let me log in (that includes opening and closing the launcher, and writing many times my pass
#177 [13:52] <DarkCollpass> word). On the other hand, when I try to play multiplayer, it tells me "Invalid session (try restarting your game)" and when I do it, is appears that my launcher lost conection and I have to log in again, but I have to put my password many times again to let me in.
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#180 [14:13] * Saint [webchat@cpe-174-96-156-220.columbus.res.rr.com] has joined #minecrafthelp
#181 [14:21] <Saint> Hello, my Minecraft game crashes during the loading"mojang" screen after clicking the play button in the launcher. I have deleted and re-downloaded in attempts to fix but the same crash still appears. The game says that it sends a crash report to mojang. Since this has been happening for about a week, I do not know what to do anymore.
#182 [14:31] * jen4 [webchat@c-76-126-101-232.hsd1.ca.comcast.net] has joined #minecrafthelp
#183 [14:32] <jen4> Hello, I am new to Minecraft and trying to login my son to play with his friends. I am asked to continually re-enter my email but nothing happens.
#184 [14:34] <Saint> Do you know what version of minecraft are trying to use?
#185 [14:37] * Saint [webchat@cpe-174-96-156-220.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#186 [14:41] <jen4> I just downloaded the most recent app from the App Store
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#188 [14:50] * Nicksev [webchat@pool-98-116-0-141.nycmny.fios.verizon.net] has joined #minecrafthelp
#189 [14:51] <wolfy> I just bought minecraft Java. it started downloading ,but cant find it any where on my pc.
#190 [14:52] <Nicksev> I purchased the game a while ago and have an account however I forgot the password. When I try to reset the password I get no email.
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#192 [15:16] * Lennart [webchat@a89-183-102-112.net-htp.de] has joined #minecrafthelp
#193 [15:18] <Lennart> Minecraft freezes any time the loading at the mojang screen is almost done. I already reinstalled minecraft and Java and restarted my Computer multiple times and it's still not working. What can I do about it?
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#195 [15:39] * ashley [webchat@cpe-174-96-148-5.columbus.res.rr.com] has joined #minecrafthelp
#196 [15:39] <ashley> my minecraft launcher wont work i press start and then nothing happens
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#198 [16:01] * SlovenJZ [webchat@host242-67-dynamic.104-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#199 [16:04] <SlovenJZ> Hello, I had an old account on Minecraft that was related to this e-mail: Eziog97@gmail.com
#200 [16:04] <SlovenJZ> Now that I requested the password reset, i'm not getting the email for it. What can I do? I just remember that my Account Nickname was SlovenJZ, I checked that email too and I have an old e-mail from mojang for a password reset (99.9% was me resetting the password, I don't think it was hacked)
#201 [16:06] <mattym> SlovenJZ, Did you check any spam/junk folders in both emails for the newer reset requet?
#202 [16:06] <mattym> request*
#203 [16:06] <SlovenJZ> Yes I did
#204 [16:06] <mattym> SlovenJZ, Did you also try having it sent to other possible emails you may have used?
#205 [16:06] * mb1995 [webchat@209.3.24.138] has joined #minecrafthelp
#206 [16:07] <mb1995> I bought the game in 2012 and want to access it now but can't log in. Is it still valid?
#207 [16:07] <SlovenJZ> yes but they say that I didn't buy minecraft, it just was another account
#208 [16:07] <mattym> SlovenJZ, Then you will need to contact Mojang directly for support.
#209 [16:08] <mattym> ??> SlovenJZ account/send-email
#210 [16:08] <Mightyena> SlovenJZ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#211 [16:08] <mattym> mb1995, What happens when you try to log in?
#212 [16:09] <mb1995> +mattym, it says invalid login/password but i never get the reset email. But I have looked back in my old emails and have found the reciept and know thats the valid email
#213 [16:15] <mattym> ??> mb1995 account/send-email
#214 [16:15] <Mightyena> mb1995: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
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#216 [16:27] * Carter [webchat@CPE688f2ec32053-CM688f2ec32050.cpe.net.cable.rogers.com] has joined #minecrafthelp
#217 [16:28] <Carter> I bought an account a long time ago and I forgot the password. I would like to try and get the account back.
#218 [16:29] * Carter [webchat@CPE688f2ec32053-CM688f2ec32050.cpe.net.cable.rogers.com] has quit. (Client Quit)
#219 [16:29] * Carter [webchat@CPE688f2ec32053-CM688f2ec32050.cpe.net.cable.rogers.com] has joined #minecrafthelp
#220 [16:30] <Carter> I bought an account a long time ago and i forgot the password to the email
#221 [16:30] <Carter> im wondering if i can get the email changed
#222 [16:45] * Pietro [webchat@93-34-214-149.ip51.fastwebnet.it] has joined #minecrafthelp
#223 [16:46] <Pietro> Using multiplayer, I can't use my skins, what can I do?
#224 [16:47] <Pietro> hey?
#225 [16:47] * Pietro [webchat@93-34-214-149.ip51.fastwebnet.it] has quit. (Client Quit)
#226 [16:48] * Pietro [webchat@93-34-214-149.ip51.fastwebnet.it] has joined #minecrafthelp
#227 [16:48] <Pietro> Using multiplayer, I can't use my skins, what can I do?
#228 [16:49] * Pietro [webchat@93-34-214-149.ip51.fastwebnet.it] has quit. (Client Quit)
#229 [16:49] * Marco780 [webchat@net-93-146-56-168.cust.vodafonedsl.it] has joined #minecrafthelp
#230 [16:50] <Marco780> hi, the website says i haven't the game
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#238 [18:03] <RealHazaa> When I log in to the game launcher I get the following message:
#239 [18:03] <RealHazaa> We are sorry! Make sure you are online and try again!
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#241 [18:18] * uni [webchat@104-185-75-17.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#242 [18:18] <uni> i cant log in to mincraft launcher or into mincraft.net
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#244 [18:50] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#245 [19:12] * Jordan8 [webchat@d209-121-229-94.bchsia.telus.net] has joined #minecrafthelp
#246 [19:13] <Jordan8> Hi, I'm trying to get account help and have received the same response email 4 times despite me doing what the email asked in trying to retrieve my account.
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#249 [19:44] * Annagail [webchat@47-44-192-245.static.ftwo.tx.charter.com] has joined #minecrafthelp
#250 [19:45] <Annagail> my friend and i are trying to do realms
#251 [19:45] <Annagail> but we get kicked almost immediately, with a message saying "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host"
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#253 [19:58] * Racerz [webchat@pool-108-20-226-253.bstnma.fios.verizon.net] has joined #minecrafthelp
#254 [19:59] <Racerz> Hello I am unable to log into my minecraft account
#255 [20:00] * Racerz [webchat@pool-108-20-226-253.bstnma.fios.verizon.net] has quit. (Client Quit)
#256 [20:08] * MildChild [webchat@pool-74-105-3-151.nwrknj.fios.verizon.net] has joined #minecrafthelp
#257 [20:09] <MildChild> When I run the game, it stops responding and never recovers.
#258 [20:10] <MildChild> I've checked the list of incompatible software and I don't think that's the issue but I'm not sure. What should I do next?
#259 [20:22] * TTrixZ [webchat@ip68-104-249-7.ph.ph.cox.net] has joined #minecrafthelp
#260 [20:23] <TTrixZ> I purchased Java edition but can only play Demo.
#261 [20:25] <MildChild> Have you logged in?
#262 [20:29] * TTrixZ [webchat@ip68-104-249-7.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#263 [20:36] * TTrixZ [webchat@ip68-104-249-7.ph.ph.cox.net] has joined #minecrafthelp
#264 [20:36] <TTrixZ> I purchased Java edition but can only play Demo.
#265 [20:36] <TTrixZ> If I can't get it to work can I get a refund?
#266 [20:39] <TTrixZ> Hello
#267 [20:58] * naota [webchat@cpe-72-132-48-14.dc.res.rr.com] has joined #minecrafthelp
#268 [20:58] <naota> help
#269 [20:58] <naota> i purchased minecraft for win10 for my son, and downloaded code connector, but can't get any of the programming features to work?
#270 [21:07] <mattym> naota, Is the program you are using Code Connector or Code Connection?
#271 [21:09] * Johnathan [webchat@c-73-47-49-25.hsd1.ma.comcast.net] has joined #minecrafthelp
#272 [21:10] <Johnathan> I am having trouble logging into the launcher and website for more than a month now. I tried changing my password, restarting pc, and reinstalling the game but nothing has worked. I have also sent support tickets multiple times but never got any response.
#273 [21:11] <mattym> Johnathan, What happens when you try to log in on the website, and on the launcher(if the result is different)?
#274 [21:11] <Johnathan> When I click log in on the website nothing happens
#275 [21:12] <mattym> ??> Johnathan tools/hjt
#276 [21:12] <Mightyena> Johnathan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#277 [21:12] <Mightyena> Johnathan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#278 [21:12] <Johnathan> And on the launcher it just says incorrect email or password when it's right
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#290 [22:27] <Miranda> Hello! I had bought minecraft many years back, possibly 2013. And Im trying to recover my game. Not any save files but just the game. is there any way to recover an ancient account/game?
#291 [22:29] <Miranda> I have my receipt and everything from back in the day.
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#293 [22:48] * gzilla [webchat@d198-166-65-137.abhsia.telus.net] has joined #minecrafthelp
#294 [22:51] <gzilla> Hi, for the past 4 months I've been trying to migrate my legacy minecraft account to my mojang account but it won't work. I contacted support and got put on the list at the beginning of December. They finally got back to me in February but only to ask for my account info. I gave it to them but its been more than a month and they haven't responded.
#295 [22:51] <gzilla> Is this normal? Should I just hold out and wait a little longer?
#296 [22:51] * abc12345161-3 [webchat@CPE1cabc085f763-CM1cabc085f760.cpe.net.cable.rogers.com] has joined #minecrafthelp
#297 [22:52] <abc12345161-3> when the game launches i have to keep alt tabbing after i click each item
#298 [22:54] <abc12345161-3> for example when i click realm i have to alt tab for the realms to show up
#299 [22:54] <abc12345161-3> and after i click to join the realm i have to alt tab
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