#1 [01:03] * Zach [webchat@45-20-81-4.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#2 [01:04] * Zach is now known as Guest79738
#3 [01:04] <Guest79738> I need help logging in
#4 [01:04] <Guest79738> I get to the change password page and it doesnt show me anything
#5 [01:47] * mati [webchat@host81-153-148-236.range81-153.btcentralplus.com] has joined #minecrafthelp
#6 [01:49] <mati> on the minecraft account the log in button does nothing on the launcher it doesnt let me log in on this computer but it does on other computers tried other accounts on this computer and nothing logs in
#7 [01:53] <Andrio> ??> mati tools/HJT
#8 [01:53] <Mightyena> mati: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#9 [01:53] <Mightyena> mati: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#10 [01:59] <mati> https://paste.ubuntu.com/p/8WCbCZ8MXw/
#11 [02:03] <Andrio> ??> mati info/MCLeaks
#12 [02:03] <Mightyena> mati: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#13 [02:03] <Mightyena> mati: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#14 [02:03] <Andrio> ??> mati win/hosts/edit
#15 [02:03] <Mightyena> mati: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#16 [02:03] <Mightyena> mati: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#18 [02:09] * ThermalReactor [webchat@73.96.105.59] has joined #minecrafthelp
#19 [02:09] <ThermalReactor> Hello, all
#20 [02:09] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#21 [02:10] <ThermalReactor> Does anyone have any experience with encountering a white screen after launching minecraft?
#22 [02:10] <ThermalReactor> It only occurs when my NVIDIA gpu is enabled, if I disable it, and use the integrated graphics, I can play the game
#23 [02:11] <ThermalReactor> I've done a loooot of digging on the issue and I can't find any solution that will work
#24 [02:12] <ThermalReactor> I've done a clean install of my driver, and my Intel drivers claim to be up to date with nothing to roll back on
#25 [02:12] <GreyVulpine> How are you updating the driver? Please don't say windows update
#26 [02:13] <ThermalReactor> I've switched to high performance on all javas+the launcher, and made them use my NVIDIA card
#27 [02:14] <ThermalReactor> Safe mode, uninstalled with DDU, installed correct driver direct from NVIDIA
#28 [02:15] <ThermalReactor> Then GeForce gave me an update from five days ago, so I guess the driver wasn't completely up to date, just the installation before
#29 [02:15] <ThermalReactor> I've checked with Intel's software, too, my Intel graphics drivers are up to date
#30 [02:15] <ThermalReactor> Windows is up to date
#31 [02:16] <ThermalReactor> Uninstalled Minecraft and fresh installed
#32 [02:16] <ThermalReactor> If I have it in full screen, I get a small white window with a black border
#33 [02:16] <ThermalReactor> It was running before I started playing Witcher 3 and had to play with my computer a lot
#34 [02:17] <ThermalReactor> But there was an update for my driver, windows, and minecraft when I came back to MC
#35 [02:17] <GreyVulpine> Has minecraft worked before with your nvidia card? What nvidia card do you have?
#36 [02:17] <ThermalReactor> GTX 970m
#37 [02:18] <ThermalReactor> Yes, I believe it has. I had never told it to use my dedicated GPU before I had issues, but it would only work if I disabled it after some point
#38 [02:19] <ThermalReactor> I guess I could make a new windows profile and see if that works, but oy
#39 [02:19] <GreyVulpine> System overclocked in any way?
#40 [02:19] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#41 [02:22] <ThermalReactor> I think my system does it automatically through a program called PredatorSense, but do you think it would make a difference if I used Nvidia Inspector to underclock it?
#42 [02:23] <GreyVulpine> Hmm... something to try.
#43 [02:29] * ThermalReactor [webchat@73.96.105.59] has quit. (Quit: webchat.esper.net)
#44 [02:30] * Faze_MineJoe [webchat@101.162.102.43] has quit. (Quit: webchat.esper.net)
#45 [02:36] * BergieBerg [webchat@cpe-76-167-97-93.san.res.rr.com] has joined #minecrafthelp
#46 [02:40] <BergieBerg> Hello, I am getting a badly compressed packet issue when trying to run a very complex custom map on a server. It reads "Internal Exception: io.netty.handler.codec.DecoderException: Badly compressed packet - size of 2317935 is larger than protocol maximum of 2097152". How can I resolve this issue?
#47 [02:52] <BergieBerg> I am running vanilla 1.15.2 minecraft, no server plugins, no client mods
#48 [03:02] * Toom_02 [webchat@84-52-233.106.3p.ntebredband.no] has joined #minecrafthelp
#49 [03:03] <Toom_02> Hello, l want to get my old account back. i try to reset password, and the emails are not reaching my email adress
#50 [03:04] <Toom_02> they are not in spam
#51 [03:04] <Toom_02> im not using vpn
#52 [03:04] <Toom_02> tried 5 times in the time of those 2 days
#53 [03:04] <Toom_02> no emails, but on website i get the answer they have been sent
#54 [03:38] * byGonsi [webchat@17.pool85-57-34.dynamic.orange.es] has joined #minecrafthelp
#55 [03:42] * byGonsi [webchat@17.pool85-57-34.dynamic.orange.es] has quit. (Client Quit)
#56 [04:26] * Beard [webchat@176-23-169-116-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#57 [04:29] <Beard> Hey! im having issues with my server being unable to reach the authentication server since yesterday morning.. is there something i could do to try and fix it? nothing changed serverside.. so im a little confused
#58 [04:41] * joefedden [webchat@075-142-116-091.res.spectrum.com] has joined #minecrafthelp
#59 [04:42] <joefedden> I have a mojang account that was migrated from a legacy minecraft.net account and I cannot sign in or change my password
#60 [04:53] * helpme [webchat@125-239-52-218-fibre.sparkbb.co.nz] has joined #minecrafthelp
#61 [04:54] <helpme> im trying to download a shaders pack, but when I go into options and video settings it won't allow me to click on the shaders button (yes I have optifine downloaded already)
#62 [04:57] * helpme [webchat@125-239-52-218-fibre.sparkbb.co.nz] has quit. (Client Quit)
#63 [05:44] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#64 [06:08] * Adamiastek [webchat@188.146.33.121.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#65 [06:10] <Adamiastek> I can't login into my account it says my password or username is wrong. I clicked forgot password and typed my e-mail, but the reset password e-mail didn't came
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#67 [06:21] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has joined #minecrafthelp
#68 [06:57] * SenpaiMarques [webchat@158.58.172.103] has joined #minecrafthelp
#69 [06:59] <SenpaiMarques> Hey!, my minecraft crash, with no log error, just says "Game crashed, an unexpected issue occurred and the game has crashed..."
#70 [07:01] * Adamiastek [webchat@188.146.33.121.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#71 [07:05] * Beard [webchat@176-23-169-116-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#72 [07:10] * Marci [webchat@BC9C359C.mobile.pool.telekom.hu] has joined #minecrafthelp
#73 [07:11] * ibrahim_mkrami [webchat@31.166.145.82] has joined #minecrafthelp
#74 [07:11] <ibrahim_mkrami> hello
#75 [07:11] <Marci> Hi, i nedd some help with my acc
#76 [07:11] <Marci> i bought Mc in 2016 but it says i have to buy it again
#77 [07:11] <ibrahim_mkrami> i have problems to run forge on minecraft
#78 [07:11] * legi20 [webchat@cpc93340-hers8-2-0-cust884.6-3.cable.virginm.net] has joined #minecrafthelp
#79 [07:12] <legi20> Server of 2 years has just disappeared after update
#80 [07:12] <legi20> what do I do
#81 [07:12] <Marci> sometimes it happens
#82 [07:13] <legi20> I was on it yesterday
#83 [07:13] <legi20> and now its gone
#84 [07:13] <legi20> is there anyone i could speak to about this
#85 [07:13] <ibrahim_mkrami> i have problems to run forge on minecraft when i run forge 1.15.2 is says "unexpected issue occurred and the game crashed" need help
#86 [07:13] * ibrahim_mkrami [webchat@31.166.145.82] has quit. (Client Quit)
#87 [07:14] <Marci> Can somebody help me please why do i have to buy minecraft agian? i bought it in 2016 and now i cant play with it within the same acc
#88 [07:15] * legi20 [webchat@cpc93340-hers8-2-0-cust884.6-3.cable.virginm.net] has quit. (Client Quit)
#89 [07:17] <Marci> 
#90 [07:17] <Marci> Can somebody help me please why do i have to buy minecraft agian? i bought it in 2016 and now i cant play with it within the same acc
#91 [07:43] * Victorazuar [webchat@84.127.112.161.dyn.user.ono.com] has joined #minecrafthelp
#92 [07:43] <Victorazuar> buenas, estoy intentando recuperar mi cuenta
#93 [07:43] <Victorazuar> me acuerdo del correo electronico
#94 [07:44] <Victorazuar> lo meto para restablecer mi cuenta para que me manden para cambiar la contraseña a la cuenta pero no me llega nada
#95 [07:45] * Victorazuar [webchat@84.127.112.161.dyn.user.ono.com] has quit. (Client Quit)
#96 [07:56] * Rocket [webchat@67.241.222.34] has joined #minecrafthelp
#97 [07:56] <Rocket> Hello
#98 [07:56] <Rocket> Im having trouble launching minecrafy
#99 [07:56] <Rocket> *minecraft
#100 [07:57] <Rocket> Hello?
#101 [08:00] <Rocket> How can I get my Minecraft Launcher to not stop crashing once the Mojang logo comes up?
#102 [08:04] * Araatis [webchat@uid3131234249.sattnet.cz] has joined #minecrafthelp
#103 [08:04] <Rocket> hello
#104 [08:05] <Araatis> hi, I cent restart my password
#105 [08:05] <Rocket> ok
#106 [08:05] <Rocket> Where are you accessing it from?
#107 [08:05] <Rocket> a browser or the launcher?
#108 [08:05] <Araatis> browser
#109 [08:05] <Rocket> ok
#110 [08:06] <Rocket> did you enter your email?
#111 [08:07] <Araatis> https://my.minecraft.net/en-us/password/forgot/ there i enter my email
#112 [08:08] <Rocket> ok, now did you check your email?
#113 [08:08] <Araatis> yes
#114 [08:08] <Rocket> did you recieve the email?
#115 [08:08] <Araatis> no
#116 [08:08] <Rocket> are you sure youre in the right inbox?
#117 [08:09] <Araatis> yes
#118 [08:09] <Rocket> ok
#119 [08:09] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has quit. (Ping timeout: 189 seconds)
#120 [08:09] <Rocket> have you checked your junk folder?
#121 [08:11] <Araatis> nothing came
#122 [08:11] <Rocket> hmm
#123 [08:11] <Rocket> how many times have you tried to reset your password?
#124 [08:11] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has joined #minecrafthelp
#125 [08:11] <Araatis> 3+/-
#126 [08:12] <Rocket> hmm
#127 [08:12] <Rocket> im not sure
#128 [08:12] <Andrio> ??> Rocket tools/HJT
#129 [08:12] <Mightyena> Rocket: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#130 [08:12] <Mightyena> Rocket: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#131 [08:12] <Rocket> Ok, thanks mighty
#132 [08:13] * Araatis [webchat@uid3131234249.sattnet.cz] has quit. (Quit: webchat.esper.net)
#133 [08:14] <Rocket> Heres the link : https://paste.ubuntu.com/p/yQ2Wy9x3Tp/
#134 [08:18] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#135 [08:19] <Rocket> Mightyena the link is https://paste.ubuntu.com/p/yQ2Wy9x3Tp/
#136 [08:30] <Andrio> Rocket, remove PremierOpinion:
#137 [08:30] <Andrio> ??> Rocket AV/ADWCleaner
#138 [08:30] <Mightyena> Rocket: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#139 [08:30] <Mightyena> Rocket: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#140 [08:30] <Rocket> ok
#141 [08:31] * Rocket [webchat@67.241.222.34] has quit. (Quit: webchat.esper.net)
#142 [08:32] * sandovg28 [webchat@33.97.133.37.dynamic.jazztel.es] has joined #minecrafthelp
#143 [08:32] <sandovg28> Hi!
#144 [08:32] <sandovg28> i bought my minecraft java edition, but it rest me 48 euros in the bank
#145 [08:32] <sandovg28> (like 2 minecrafts)
#146 [08:32] <sandovg28> and i didnt recieved my codes too
#147 [08:32] <sandovg28> :'(
#148 [08:33] * sandovg28 [webchat@33.97.133.37.dynamic.jazztel.es] has quit. (Client Quit)
#149 [08:40] * spolajo_moonlajo [webchat@aqk129.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#150 [08:42] <spolajo_moonlajo> Hi! So my problem is that minecraft cannot load over 80% of the loading screen and it turns off and I have no clue what to do :((
#151 [08:42] <Andrio> ??> spolajo_moonlajo tools/HJT
#152 [08:42] <Mightyena> spolajo_moonlajo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#153 [08:42] <Mightyena> spolajo_moonlajo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#154 [08:42] * IceKiller120 [webchat@181.89-20-235.enivest.net] has joined #minecrafthelp
#155 [08:43] <IceKiller120> i cant log in
#156 [08:43] <IceKiller120> hey can i get help
#157 [08:44] <Andrio> IceKiller120, what happens when you try?
#158 [08:45] <spolajo_moonlajo> Okay, I did everything you wanted
#159 [08:46] <IceKiller120> its says i cant log in and wrong email or password
#160 [08:47] <IceKiller120> its says i cant log in and wrong email or password
#161 [08:47] <spolajo_moonlajo> https://paste.ubuntu.com/p/xPhDYzZC6b/
#162 [08:49] <IceKiller120> i have joine that what should i do in there
#163 [08:50] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#164 [08:50] * Kevin2 [webchat@14.1.28.166] has joined #minecrafthelp
#165 [08:50] * parth [webchat@mobile-107-77-208-199.mobile.att.net] has joined #minecrafthelp
#166 [08:50] <parth> is anyone here?
#167 [08:50] <Kevin2> yea
#168 [08:50] <parth> Okay
#169 [08:50] <parth> so
#170 [08:50] <parth> I keep getting this erro
#171 [08:50] <parth> error after my minecraft crashed
#172 [08:51] <parth> .netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#173 [08:51] <Kevin2> well i have a different error
#174 [08:51] <Kevin2> my error is that i cant update my launcher
#175 [08:51] <parth> io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information
#176 [08:51] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#177 [08:51] <parth> Oh
#178 [08:51] <parth> well
#179 [08:51] <parth> nostaff is ever on...
#180 [08:51] <Kevin2> ...
#181 [08:51] <parth> this irc is sorta dead.
#182 [08:51] <Kevin2> it says unable to update the Minecraft Native launcher
#183 [08:52] <Kevin2> like
#184 [08:52] <Kevin2> ...
#185 [08:52] <parth> ;/
#186 [08:53] <parth> just reinstall it
#187 [08:53] * parth [webchat@mobile-107-77-208-199.mobile.att.net] has quit. (Client Quit)
#188 [08:54] * Kevin2 [webchat@14.1.28.166] has quit. (Client Quit)
#189 [08:56] * spolajo_moonlajo [webchat@aqk129.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#190 [09:03] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has joined #minecrafthelp
#191 [09:10] * wilco [webchat@ip4da4d886.direct-adsl.nl] has joined #minecrafthelp
#192 [09:11] * wilco [webchat@ip4da4d886.direct-adsl.nl] has quit. (Client Quit)
#193 [09:36] * Jhg21 [webchat@236.red-79-158-145.dynamicip.rima-tde.net] has joined #minecrafthelp
#194 [09:37] * Jhg21 [webchat@236.red-79-158-145.dynamicip.rima-tde.net] has quit. (Client Quit)
#195 [09:40] * IceKiller120 [webchat@181.89-20-235.enivest.net] has quit. (Quit: webchat.esper.net)
#196 [09:57] * Marc [webchat@p5DD3D4AC.dip0.t-ipconnect.de] has joined #minecrafthelp
#197 [09:57] <Marc> Hi, could it be that the password reset page is down at the moment?
#198 [10:20] * Halp_me [webchat@ip5f5be432.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#199 [10:20] * Halp_me [webchat@ip5f5be432.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#200 [11:10] * bruh [webchat@c-75-73-41-123.hsd1.mn.comcast.net] has joined #minecrafthelp
#201 [11:10] <bruh> ban
#202 [11:10] <bruh> help
#203 [11:10] <bruh> help
#204 [11:10] <bruh> help
#205 [11:10] <bruh> help
#206 [11:10] * Absol kicked bruh from #minecrafthelp (Reason: ruh :Stop spamming)
#207 [11:17] * marx-v [webchat@d28-23-131-62.dim.wideopenwest.com] has joined #minecrafthelp
#208 [11:18] <marx-v> Is there any way to get ahold of a person at minecraft support? I've traded dozens of emails with them and only received the canned response no matter what I say.
#209 [11:19] <marx-v> Been going for a week now
#210 [11:20] <Andrio> marx-v, unfortunately you'll need to wait longer than that. What's the problem though?
#211 [11:20] * dumbledore16 [webchat@static.90.4.0.81.ibercom.com] has joined #minecrafthelp
#212 [11:20] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Quit: ZNC - http://znc.sourceforge.net)
#213 [11:21] <dumbledore16> hi, someone migrated my old minecraft account
#214 [11:21] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#215 [11:21] <dumbledore16> how can i have it back?
#216 [11:22] <Andrio> dumbledore16, if you can't get the email address changed yourself, you will need to contact Mojang
#217 [11:22] <Andrio> ??> dumbledore16 account/send-email
#218 [11:22] <Mightyena> dumbledore16: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#219 [11:26] * Almette [webchat@d8D873C76.access.telenet.be] has joined #minecrafthelp
#220 [11:27] * Gene [webchat@75.174.180.216] has joined #minecrafthelp
#221 [11:28] <Gene> Im not able to log it whats up???
#222 [11:28] <Gene> anyone know why?
#223 [11:29] * Gene [webchat@75.174.180.216] has quit. (Client Quit)
#224 [11:29] * dumbledore16 [webchat@static.90.4.0.81.ibercom.com] has quit. (Quit: webchat.esper.net)
#225 [11:29] <Almette> do you speak french, my english is bad
#226 [11:33] * Lime [webchat@204-83-119-82.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#227 [11:33] <Lime> hi?
#228 [11:34] * Lime [webchat@204-83-119-82.sktn.hsdb.sasknet.sk.ca] has quit. (Client Quit)
#229 [11:34] <Almette> I forgot my account password and when I press 'I forgot my password', it will direct me to the page where I have to enter my gmail, enter, go to my gmail and get a message from my mojang about password reset, press and do not point to the official minecraft site there is nothing
#230 [11:36] <Almette> someone also has problems to changing the password?
#231 [11:37] * Cwocodile [webchat@84-31-38-144.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#232 [11:38] <Cwocodile> Hello, I am hosting a minecraft realm but I get kicked out of it. My friends can play it but after 20 seconds i get the message : an existing connection was forcibly closed by the remote host...?
#233 [11:38] * abc [webchat@d8D873C76.access.telenet.be] has joined #minecrafthelp
#234 [11:38] <abc> I forgot my account password and when I press 'I forgot my password', it will direct me to the page where I have to enter my gmail, enter, go to my gmail and get a message from my mojang about password reset, press and do not point to the official minecraft site there is nothing
#235 [11:41] <abc> Thank you for your response...
#236 [11:41] * abc [webchat@d8D873C76.access.telenet.be] has quit. (Client Quit)
#237 [11:41] * Echo [webchat@ip-216-17-210-215.rev.frii.com] has joined #minecrafthelp
#238 [11:41] <Cwocodile> Hello, I am hosting a minecraft realm but I get kicked out of it. My friends can play it but after 20 seconds i get the message : an existing connection was forcibly closed by the remote host...?
#239 [11:43] * Dave [webchat@185.159.92.90] has joined #minecrafthelp
#240 [11:43] <Dave> Hello?
#241 [11:43] <Dave> Please, I have a trouble with my account
#242 [11:43] * Dave is now known as Guest96714
#243 [11:44] <Guest96714> So..
#244 [11:46] <Guest96714> Few minutes later, I've tried to log in on my third computer and launcher said.. Invalid Email or password
#245 [11:47] <Guest96714> So I tried to change my password
#246 [11:48] * Echo [webchat@ip-216-17-210-215.rev.frii.com] has quit. (Quit: webchat.esper.net)
#247 [11:48] <Guest96714> Write an email on which I wanted to earn a link to create my new one, but the email did't come
#248 [11:49] <Guest96714> Even after 15 minutes and few another tries
#249 [11:50] <Guest96714> firstly, sorry for my english
#250 [11:50] <Guest96714> But I don't know what to do right now
#251 [11:53] <Cwocodile> Pleae help me :)
#252 [11:58] * Jamie7 [webchat@90.218.250.138] has joined #minecrafthelp
#253 [11:59] <Jamie7> Good afternoon. I'm getting an issue when trying to launch minecraft 1.15.2 that says: Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#254 [11:59] <Jamie7> #
#255 [12:02] * Omer [webchat@ool-2f105c11.dyn.optonline.net] has joined #minecrafthelp
#256 [12:02] * lockedout [webchat@170-10-30-201.fidnet.com] has joined #minecrafthelp
#257 [12:02] <Omer> Hey, I'm having trouble launching Java edition on my Surface Pro X running Windows 10. When I boot up the launcher and hit play, the game crashes immediately and I'm met with an error message. Any clues?
#258 [12:03] * lockedout [webchat@170-10-30-201.fidnet.com] has quit. (Client Quit)
#259 [12:08] <marx-v> Sorry, I got pulled away. I never migrated my old minecraft account, and it seems someone else did. Asking for a password reset doesn't send me an email. I've submitted my transaction ID from the original email address associated with the account. So, what is the current lead time expected?
#260 [12:09] * Cwocodile [webchat@84-31-38-144.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#261 [12:11] * Elnaa [webchat@lfbn-poi-1-424-220.w86-239.abo.wanadoo.fr] has joined #minecrafthelp
#262 [12:11] <Elnaa> bonjour
#263 [12:12] <Elnaa> vous parlez français?
#264 [12:13] <Elnaa> I will try to speak English
#265 [12:13] <Elnaa> i had minecraft before but my computer was reset and i lost everything
#266 [12:14] <Elnaa> I no longer have the identifiers only my game name and the email which proves that I bought minecraft
#267 [12:14] <Elnaa> i don't know how to put minecraft again without repaying it
#268 [12:15] <Elnaa> I have to explain again or did you understand?
#269 [12:15] * Jamie7 [webchat@90.218.250.138] has quit. (Quit: webchat.esper.net)
#270 [12:16] <Elnaa> aidez moi please
#271 [12:16] <Elnaa> je veux juster jouer
#272 [12:16] <Elnaa> i would just play
#273 [12:17] <Elnaa> quelqu'un est là?
#274 [12:17] <Elnaa> there is someone?
#275 [12:19] * Widdow [webchat@cpe-70-117-155-128.gt.res.rr.com] has joined #minecrafthelp
#276 [12:19] <Elnaa> hello :)
#277 [12:19] <Elnaa> i need your help
#278 [12:19] <Elnaa> j'ai besoin de vous
#279 [12:20] <Elnaa> i had minecraft before but my computer was reset and i lost everything
#280 [12:20] * Widdow [webchat@cpe-70-117-155-128.gt.res.rr.com] has quit. (Client Quit)
#281 [12:20] <Elnaa> I no longer have the identifiers only my game name and the email which proves that I bought minecraft
#282 [12:20] <Elnaa> i don't know how to put minecraft again without repaying it
#283 [12:20] <Elnaa> SERIEUX LES GARS
#284 [12:21] <Elnaa> PERSONNE N'EST POLI ICI OU QUOI
#285 [12:21] <Elnaa> ook... bye
#286 [12:21] <Elnaa> !!!!
#287 [12:26] * u8 [webchat@cpc106411-slou5-2-0-cust36.17-4.cable.virginm.net] has joined #minecrafthelp
#288 [12:27] <u8> Hello my minecraft freezes and crashed when loading in on the mojang screen
#289 [12:27] <Omer> je ne pense pas qu'il y a qqn qui peut t'aider maintenent
#290 [12:27] * XxWhiteHandxX [webchat@092-131-067-156.ip-addr.inexio.net] has joined #minecrafthelp
#291 [12:27] <u8> I dont understand french
#292 [12:28] <Omer> that was for the last gyy
#293 [12:28] <u8> oh ok
#294 [12:28] <Omer> you having issues too?
#295 [12:28] <Omer> no one around to help
#296 [12:28] <u8> yeah
#297 [12:28] * XxWhiteHandxX [webchat@092-131-067-156.ip-addr.inexio.net] has quit. (Client Quit)
#298 [12:29] * u8 [webchat@cpc106411-slou5-2-0-cust36.17-4.cable.virginm.net] has quit. (Client Quit)
#299 [12:31] <marx-v> What is the current wait time on support emails?
#300 [12:50] * marx-v [webchat@d28-23-131-62.dim.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#301 [12:51] * no_one [webchat@host89-4-dynamic.60-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#302 [12:52] <no_one> i have to get minecraft windows 10 edition
#303 [12:53] <no_one> oh kek i wanted to speak with an operator
#304 [13:03] * no_one [webchat@host89-4-dynamic.60-82-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#305 [13:11] * MCmaster_ [webchat@c-71-200-34-36.hsd1.de.comcast.net] has joined #minecrafthelp
#306 [13:12] <MCmaster_> My game begins to crash/"not respond" when loading the Mojang screen
#307 [13:16] * MCmaster_ [webchat@c-71-200-34-36.hsd1.de.comcast.net] has quit. (Quit: webchat.esper.net)
#308 [13:17] * ba7888b72413a16a is now known as lord|
#309 [13:19] * VD9e [webchat@139.47.70.177] has joined #minecrafthelp
#310 [13:20] <VD9e> spanis
#311 [13:26] * davetheduck [webchat@108-192-130-181.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#312 [13:27] <davetheduck> hey
#313 [13:29] <VD9e> I have a problem it does not allow me to connect since it does not allow me to start on the old minecraft website
#314 [13:45] * sway [webchat@172.58.4.61] has joined #minecrafthelp
#315 [13:47] <sway> Hey so does anyone know how to stop my Minecaft from freezing it just continue freezing at the loading screen
#316 [13:47] * gracek1999 [webchat@77-45-125-19.sta.asta-net.com.pl] has joined #minecrafthelp
#317 [13:48] <gracek1999> hello
#318 [13:48] <sway> Hi
#319 [13:50] * sway [webchat@172.58.4.61] has quit. (Client Quit)
#320 [13:51] <gracek1999> hello I have such an error I can not log in to the minecraft although it resets the password and so on there is an error and if I try to register I am writing that such an account already exists no attempts help
#321 [13:52] <gracek1999> you speak polish?
#322 [13:52] <gracek1999> im not good speak english
#323 [13:52] * Ash [webchat@host109-150-185-170.range109-150.btcentralplus.com] has joined #minecrafthelp
#324 [13:53] <gracek1999> hello I have such an error I can not log in to the minecraft although it resets the password and so on there is an error and if I try to register I am writing that such an account already exists no attempts help
#325 [13:54] <gracek1999> do you want help me?
#326 [13:55] * VD9e [webchat@139.47.70.177] has quit. (Quit: webchat.esper.net)
#327 [13:59] <Ash> I am having an issue updating my account, I log into minecraft with my user name on the launcher, and to update you need to log in with an email... i have no idea what that email is when my account was created.
#328 [14:01] <gracek1999> this admins is sleep
#329 [14:02] * LennyShoober [webchat@c-98-254-220-46.hsd1.fl.comcast.net] has joined #minecrafthelp
#330 [14:02] <LennyShoober> hello
#331 [14:03] <LennyShoober> uh so
#332 [14:03] <LennyShoober> i just got minecraft on my laptop and it states when i load it up
#333 [14:03] <LennyShoober> hold on
#334 [14:05] <LennyShoober> the driver does not support OpenGl
#335 [14:05] <LennyShoober> or something like that
#336 [14:06] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#337 [14:06] <LennyShoober> my username is LennyShoober on minecraft
#338 [14:06] <gracek1999> hello I have such an error I can not log in to the minecraft although it resets the password and so on there is an error and if I try to register I am writing that such an account already exists no attempts help
#339 [14:07] <LennyShoober> uh,
#340 [14:07] <LennyShoober> did you tell someone your username
#341 [14:07] <LennyShoober> and password
#342 [14:08] <CubeTheThird> gracek1999, are you using a VPN/Proxy?
#343 [14:08] <LennyShoober> uh no
#344 [14:10] <gracek1999> i dont know
#345 [14:10] <LennyShoober> hmm
#346 [14:11] * Tom [webchat@174-082-112-216.res.spectrum.com] has joined #minecrafthelp
#347 [14:11] <gracek1999> vpn surely
#348 [14:11] <LennyShoober> hey
#349 [14:11] <CubeTheThird> ??> gracek1999 tools/hjt
#350 [14:11] <Mightyena> gracek1999: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#351 [14:11] <Mightyena> gracek1999: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#352 [14:11] <Tom> Hello. I am having trouble connecting to a realm owned by a friend
#353 [14:11] <CubeTheThird> Tom, what trouble?
#354 [14:11] <LennyShoober> dont liten to Mightyena
#355 [14:11] <Tom> My wife is as well, on her computer
#356 [14:12] <CubeTheThird> LennyShoober, do you need something?
#357 [14:12] <Tom> We keep getting the JavaIO.IOException error
#358 [14:12] <Tom> CubeTheThird
#359 [14:12] <CubeTheThird> Tom, are you and your friend in the same geographic region?
#360 [14:12] <Tom> same city
#361 [14:12] <LennyShoober> uh yes, so i got minecraft on my laptop and it says "the driver does not support OpenGl" or something like that
#362 [14:13] <Tom> there are others who play on the realm all in the same region, and none of them have trouble
#363 [14:13] <CubeTheThird> Tom, let's see if we can look at your logs
#364 [14:13] <CubeTheThird> ??> Tom launcher/log
#365 [14:13] <Mightyena> Tom: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#366 [14:13] <gracek1999> ok
#367 [14:13] <CubeTheThird> ??> LennyShoober win/dxdiag
#368 [14:13] <Mightyena> LennyShoober: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#369 [14:13] <LennyShoober> uh
#370 [14:14] <Tom> CubeTheThird give me a sec. Following that post to get them
#371 [14:14] <LennyShoober> its not secure...
#372 [14:14] <CubeTheThird> LennyShoober, what isn't?
#373 [14:14] <LennyShoober> what Mighty Ena said
#374 [14:14] <CubeTheThird> LennyShoober, how so?
#375 [14:14] <CubeTheThird> LennyShoober, and btw Mightyena is a bot
#376 [14:15] <LennyShoober> ah
#377 [14:17] <LennyShoober> anyways can anyone help?
#378 [14:17] <CubeTheThird> LennyShoober, ya, I need you to follow the instructions Mightyena gave you
#379 [14:17] <CubeTheThird> LennyShoober, and no, the report it gives you does not contain private info
#380 [14:18] <LennyShoober> uh
#381 [14:18] <Tom> CubeTheThird https://paste.ubuntu.com/p/JYWjBPrPJ7/
#382 [14:18] <LennyShoober> ok..
#383 [14:18] <Tom> Nothing shows up in the logs from what I see
#384 [14:18] <CubeTheThird> Tom, can you get the report for after you try connecting to the realm?
#385 [14:19] <Tom> What I posted is from connecting, the error occurring, and disconnecting, and me exiting
#386 [14:19] <Tom> Is that not what you're looking for?
#387 [14:19] <CubeTheThird> Tom, hmm. Nah nothing much there. Let's try looking at the actual log file then. Do you know how to access your .minecraft folder?
#388 [14:20] * Ash [webchat@host109-150-185-170.range109-150.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#389 [14:20] <Tom> I've done it before, but I don't remember how. I'll look for it
#390 [14:21] <Tom> Just fyi, this is the error I'm getting
#391 [14:21] <CubeTheThird> ??> Tom win/.minecraft
#392 [14:21] <Mightyena> Tom: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#393 [14:21] <Tom> http://media-minecraftforum.cursecdn.com/attachments/94/197/635626186486448412.jpg
#394 [14:21] <Tom> Thanks. Which log would you like to see?
#395 [14:22] <CubeTheThird> Tom, there should be either a launcher.log or latest.log. Something like that
#396 [14:22] * Smith [webchat@68-112-67-12.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#397 [14:22] <Tom> I have both
#398 [14:22] <Smith> I have an account but the password reset wont send an email to the right account
#399 [14:22] <Smith> help
#400 [14:22] <CubeTheThird> Tom, let's start with the latest.log
#401 [14:23] <CubeTheThird> Smith, you will have to contact Mojang support for that issue
#402 [14:23] <CubeTheThird> ??> Smith mojang/email
#403 [14:23] <Mightyena> Smith: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#404 [14:23] <Mightyena> Smith: Note: Do NOT send more than one at a time.
#405 [14:23] <Tom> https://paste.ubuntu.com/p/dkpbQP34Xs/
#406 [14:23] <Tom> Launcher
#407 [14:23] <Tom> https://paste.ubuntu.com/p/bTm4HCTWsh/
#408 [14:23] <Tom> Latest
#409 [14:24] <Tom> Sorry, was already working on it before I saw your message CubeTheThird
#410 [14:24] <CubeTheThird> no worries
#411 [14:24] * Peam [webchat@171.6.132.5] has joined #minecrafthelp
#412 [14:24] <gracek1999> https://paste.ubuntu.com/p/htn6SsKQjZ/
#413 [14:24] <LennyShoober> i cant do it
#414 [14:24] <CubeTheThird> LennyShoober, why not?
#415 [14:25] * Peam [webchat@171.6.132.5] has quit. (Client Quit)
#416 [14:25] <CubeTheThird> gracek1999, hmm not seeing any conflicting entries there. What error are you getting when trying to login?
#417 [14:26] <LennyShoober> it requires me to ake an account confirm the account and than when I'm about to confirm it, i need to confirm it again
#418 [14:26] <CubeTheThird> LennyShoober, what? Make an account where?
#419 [14:26] <CubeTheThird> LennyShoober, on the pasting website?
#420 [14:26] <LennyShoober> yup
#421 [14:26] <CubeTheThird> LennyShoober, umm.. you don't need an account to use it
#422 [14:27] <LennyShoober> than...
#423 [14:27] <LennyShoober> uh oh
#424 [14:27] <CubeTheThird> LennyShoober, just submit with the "paste" button, then give the link here, as the instructions show
#425 [14:27] <gracek1999> such that he writes an unknown login and password
#426 [14:27] <CubeTheThird> gracek1999, do you get this issue on minecraft.net login?
#427 [14:27] * LennyShoober [webchat@c-98-254-220-46.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#428 [14:28] <gracek1999> yes
#429 [14:28] <CubeTheThird> gracek1999, and you are receiving the password reset email?
#430 [14:28] <gracek1999> yes
#431 [14:29] <CubeTheThird> gracek1999, are you using a public network, like at a school or library?
#432 [14:29] * Smith [webchat@68-112-67-12.dhcp.jcsn.tn.charter.com] has quit. (Quit: webchat.esper.net)
#433 [14:30] <gracek1999> my home network\
#434 [14:30] <gracek1999> private
#435 [14:31] <CubeTheThird> gracek1999, hmm strange. Can you open cmd?
#436 [14:31] <gracek1999> yes,of corse
#437 [14:32] <CubeTheThird> gracek1999, there, run this command: ping authserver.mojang.com
#438 [14:34] <Tom> CubeTheThird did you see anything out of place in those logs?
#439 [14:35] <CubeTheThird> Tom, no, there aren't even any errors in the logs from what I can find
#440 [14:35] <CubeTheThird> Tom, are you using a VPN/Proxy?
#441 [14:35] <Tom> Nope. Just my personal network
#442 [14:35] <Tom> Also tried connecting from a hotspot via my phone. No difference
#443 [14:36] <CubeTheThird> Tom, what anti-virus and firewall software do you have?
#444 [14:37] <Tom> Just windows defender
#445 [14:38] <CubeTheThird> Tom, hm ok. I'll have you run a quick malware scan
#446 [14:38] <CubeTheThird> ??> Tom av/adwcleaner
#447 [14:38] <Mightyena> Tom: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#448 [14:38] <Mightyena> Tom: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#449 [14:39] <Tom> Sure. I'm inclined to think that it isnt malware since the issue began a few days ago for both my wife and I on each of our machines, completely out of the blue
#450 [14:43] * Tom [webchat@174-082-112-216.res.spectrum.com] has joined #minecrafthelp
#451 [14:43] <Tom> Okay ran that and restarted
#452 [14:44] <CubeTheThird> Tom, alright. Any change?
#453 [14:44] <Tom> Going to check now
#454 [14:44] * Sebaredfiree [webchat@dvc-234-191-156-186.movil.vtr.net] has joined #minecrafthelp
#455 [14:44] <Sebaredfiree> hola.
#456 [14:45] <Sebaredfiree> español?
#457 [14:45] <CubeTheThird> ??> Sebaredfiree lang/es
#458 [14:45] <Mightyena> Sebaredfiree: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#459 [14:46] <Sebaredfiree> I need to change a username from an old account but I cannot login to the account
#460 [14:46] <Sebaredfiree>  
#461 [14:47] <CubeTheThird> Sebaredfiree, you will have to contact Mojang support
#462 [14:47] <CubeTheThird> ??> Sebaredfiree mojang/email
#463 [14:47] <Mightyena> Sebaredfiree: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#464 [14:47] <Mightyena> Sebaredfiree: Note: Do NOT send more than one at a time.
#465 [14:47] <Tom> No change CubeTheThird
#466 [14:47] <CubeTheThird> Tom, alright. Can you run a test on speedtest.net
#467 [14:48] * Billy [webchat@199.101.83.37] has joined #minecrafthelp
#468 [14:49] <Billy> Hello, I can not figure out why my minecraft has been crashing for the past month.
#469 [14:49] <Tom> 8ms ping, 199 Mbps down, 22.9 Mbps up
#470 [14:49] <Tom> CubeTheThird
#471 [14:49] <CubeTheThird> Billy, do you get a crash report?
#472 [14:49] <Billy> yes
#473 [14:49] <CubeTheThird> Tom, ok
#474 [14:49] <CubeTheThird> ??> Tom tools/hjt
#475 [14:49] <Mightyena> Tom: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#476 [14:49] <Mightyena> Tom: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#477 [14:50] <Billy> i am not currently on the computer where the crash occurred. I don't have access to it
#478 [14:50] * Sebaredfiree [webchat@dvc-234-191-156-186.movil.vtr.net] has quit. (Quit: webchat.esper.net)
#479 [14:50] <CubeTheThird> Billy, kinda hard to diagnose the problem without it
#480 [14:51] <Billy> ok, i am sorry. Would you be able to do it with the crash report? if not i will try to get onto the other computer and do this later
#481 [14:52] <Tom> https://paste.ubuntu.com/p/C6pNSNHksk/
#482 [14:52] <Tom> CubeTheThird
#483 [14:52] <CubeTheThird> Billy, do you have any info? error messages, something like that?
#484 [14:53] <Billy> yes. i will paste them into ubuntu
#485 [14:53] <gracek1999> nothing will be created in the cmd table that something exists
#486 [14:53] <Billy> ok, how should i send the crash report?
#487 [14:53] <CubeTheThird> gracek1999, you get an error?
#488 [14:54] <CubeTheThird> Billy, paste it onto http://paste.ubuntu.com and give the URL here.
#489 [14:54] <gracek1999> no
#490 [14:54] <CubeTheThird> gracek1999, does it give you an IP address?
#491 [14:54] <gracek1999> wrote that something does not exist
#492 [14:54] <Billy> i hope i did it right
#493 [14:54] <gracek1999> no
#494 [14:54] <CubeTheThird> gracek1999, what is the exact message?
#495 [14:55] <CubeTheThird> Billy, you need to give the link to your paste here
#496 [14:55] <Billy> https://paste.ubuntu.com/p/gJnbGHWy4F/
#497 [14:55] <Billy> that's my crash report when it happened
#498 [14:56] <CubeTheThird> Billy, ok one moment
#499 [14:56] <gracek1999> the name http://authserver.mojang.com/ is not recognized as an internal command
#500 [14:56] <CubeTheThird> Tom, hmm not seeing anything wrong there either. Just to cover bases, can you logout and back into the game launcher?
#501 [14:57] <CubeTheThird> gracek1999, no, you have to run this command: ping authserver.mojang.com
#502 [14:57] <gracek1999> but I can't even log in to minecraft.net
#503 [14:59] <gracek1999> but I can't even log in to minecraft.net\
#504 [14:59] <gracek1999> the ping command cannot find the host
#505 [14:59] <CubeTheThird> Billy, hmm the report is pretty vague
#506 [14:59] <CubeTheThird> Billy, you say you aren't currently on the PC that has this issue?
#507 [14:59] <Billy> no
#508 [14:59] <CubeTheThird> gracek1999, you'll need to change your DNS servers then
#509 [14:59] <Billy> how?
#510 [14:59] <Billy> oh
#511 [14:59] <Billy> sorry
#512 [14:59] <Billy> that wasn't for me
#513 [15:00] <CubeTheThird> ??> gracek1999 net/dns/public
#514 [15:00] <Mightyena> gracek1999: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#515 [15:00] <Mightyena> gracek1999: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#516 [15:00] <CubeTheThird> Billy, your issue could be anything from needing to update video drivers, to malware causing java to crash
#517 [15:01] <Tom> CubeTheThird Logged out, back in, no change. Honestly, I'll try changing my dns as well just because nothing seems to be working atm
#518 [15:01] <Billy> i don't think its malware, i have done multiple scans and all my drivers are up to date
#519 [15:01] <Tom> in the way of fixes, that is
#520 [15:01] <Billy> ok, thanks for your time
#521 [15:01] <CubeTheThird> Tom, sure thing
#522 [15:01] <CubeTheThird> Tom, sure thing
#523 [15:02] * Billy [webchat@199.101.83.37] has left #minecrafthelp
#524 [15:02] * quanta [~Unkie@45.6.137.74.rainternet.com.br] has quit. (Ping timeout: 204 seconds)
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#526 [15:04] * lil_tata [webchat@dhcp-30-23-3-1f-a4-75.cpe.townisp.com] has joined #minecrafthelp
#527 [15:04] <gracek1999> how to change dns servers
#528 [15:04] <CubeTheThird> gracek1999, please follow the instructions Mightyena gave you
#529 [15:06] * SquirtleDoodle [webchat@99-11-165-168.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#530 [15:06] <gracek1999> I can't do it because my parents also use this internet
#531 [15:07] <CubeTheThird> gracek1999, I mean.. it shouldn't have any impact for normal usage. Might even make connecting to pages a bit faster, but if you can't change it there's nothing else I can recommend
#532 [15:07] * Tom_Not_Banned [webchat@174-082-112-216.res.spectrum.com] has joined #minecrafthelp
#533 [15:08] <CubeTheThird> lol
#534 [15:08] <Tom_Not_Banned> Okay im back after the rest
#535 [15:08] <SquirtleDoodle> I can log into my account (which I have bought minecraft with) but the launcher wont let me play, I can only play the demo version
#536 [15:08] <Tom_Not_Banned> For some reason it banned me when I tried to come back in
#537 [15:08] <CubeTheThird> huh. Weird
#538 [15:08] <Tom_Not_Banned> DNS change didnt make a difference
#539 [15:08] <CubeTheThird> SquirtleDoodle, what's your minecraft username?
#540 [15:08] <Tom_Not_Banned> Maybe because I have been in and out frequently or something
#541 [15:09] <SquirtleDoodle> SquirtleDoodle
#542 [15:09] <CubeTheThird> SquirtleDoodle, when you login to account.mojang.com/me do you see your username on that page?
#543 [15:10] <gracek1999> I can, however, do
#544 [15:11] <SquirtleDoodle> yes
#545 [15:11] <Tom_Not_Banned> So any other ideas to try CubeTheThird? Ive tried everything I've found looking around online and nothing has worked yet
#546 [15:12] <CubeTheThird> Tom_Not_Banned, what I find strange is that you say you've tried both connecting on your current network, and using your mobile data, correct?
#547 [15:12] <Tom_Not_Banned> correct
#548 [15:12] <CubeTheThird> SquirtleDoodle, can you logout and back into the launcher?
#549 [15:12] <CubeTheThird> Tom_Not_Banned, was this with both PCs?
#550 [15:13] <SquirtleDoodle> Got it
#551 [15:13] <Tom_Not_Banned> No I just tried that on one machine, but this far, behavior has been identical on both machines
#552 [15:13] <Tom_Not_Banned> I'll give it a try on the other machine right now though
#553 [15:14] <gracek1999> I can, however, do
#554 [15:14] <CubeTheThird> do what?
#555 [15:14] <SquirtleDoodle> I still can only play demo mode
#556 [15:14] <CubeTheThird> SquirtleDoodle, can you open your .minecraft folder?
#557 [15:16] <Tom_Not_Banned> CubeTheThird mobile data on the other machine is no different
#558 [15:16] <SquirtleDoodle> yes i did
#559 [15:16] <CubeTheThird> Tom_Not_Banned, that's so strange. Can I assume you are able to connect to public servers without issue?
#560 [15:16] <CubeTheThird> SquirtleDoodle, close the launcher, then in that folder delete your launcher_profiles.json file
#561 [15:17] <SquirtleDoodle> yes...
#562 [15:17] <Tom_Not_Banned> I guess I dont know. I can get on a multiplayer world hosted by a different friend in another state, and different ISP (if that matters) and there are no issues whatsoever. It seems to only be realms
#563 [15:17] * gracek1999 [webchat@77-45-125-19.sta.asta-net.com.pl] has quit. (Quit: webchat.esper.net)
#564 [15:17] <CubeTheThird> SquirtleDoodle, then re-open the launcher and try again
#565 [15:18] <SquirtleDoodle> Still doesnt work
#566 [15:18] <Tom_Not_Banned> Is there a public realm that I could try to connect to CubeTheThird?
#567 [15:18] <CubeTheThird> SquirtleDoodle, still says demo?
#568 [15:18] <CubeTheThird> Tom_Not_Banned, there is not
#569 [15:18] <SquirtleDoodle> yes
#570 [15:19] <CubeTheThird> SquirtleDoodle, and you are 100% sure that you a) used the same email address that you used to login to the website, and that b) you see "SquirtleDoodle" on the website page
#571 [15:20] <SquirtleDoodle> Wait, nvm It just worked
#572 [15:20] <SquirtleDoodle> Thank you so much for the help!
#573 [15:20] <CubeTheThird> Tom_Not_Banned, I might need you to submit a bug report on the tracker, under the REALMs project
#574 [15:20] <CubeTheThird> SquirtleDoodle, no problem
#575 [15:20] * SquirtleDoodle [webchat@99-11-165-168.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#576 [15:21] <Tom_Not_Banned> CubeTheThird There have been numerous threads across the internet about this issue, and as with these obscure issues, there is never a single known fix.
#577 [15:22] <Tom_Not_Banned> Some people have said that they did some of the things I tried, and that fixed it, but others said they had to call their ISP and have them reset something to fix it
#578 [15:22] <CubeTheThird> Tom_Not_Banned, are both your home internet and mobile from the same ISP?
#579 [15:23] <Tom_Not_Banned> Others have said theyve had this issue for 3+months
#580 [15:23] <Tom_Not_Banned> Home ISP is Spectrum, Mobile is ATT, so I'm not sure if ATT has another backend ISP or if they themselves are the ISP
#581 [15:24] <CubeTheThird> Tom_Not_Banned, right, so based on all the info you've provided, we've ruled out your machine, your network (2 different ISPs), your DNS server
#582 [15:25] <CubeTheThird> Tom_Not_Banned, are you using different logins on both machines?
#583 [15:26] <Tom_Not_Banned> I think so? We each have our own minecraft account, computer account obviously
#584 [15:26] <Tom_Not_Banned> computers are almost identical hardware as well, with the same wireless cards
#585 [15:27] <Tom_Not_Banned> I say I think so because I'm not sure if theres another account youre referring to
#586 [15:27] <CubeTheThird> Tom_Not_Banned, ya that's what I meant
#587 [15:27] <CubeTheThird> Tom_Not_Banned, meaning we've ruled out your account being the problem
#588 [15:27] <Tom_Not_Banned> Everything was flawless until Friday night.
#589 [15:27] <CubeTheThird> Tom_Not_Banned, honestly, unless somehow the hardware is the issue (which seems incredibly strange), it sounds like an issue with the service
#590 [15:28] <Tom_Not_Banned> I wish there was some sort of test realm
#591 [15:29] <CubeTheThird> Tom_Not_Banned, one thing we could test would be to have your friend change the realm world, or to a minigame, temporarily
#592 [15:29] <Tom_Not_Banned> Ill have him try that now
#593 [15:29] <Tom_Not_Banned> Yesterday he tried changing the world slot to reload the instance, but that didnt work either
#594 [15:36] <Tom_Not_Banned> So new world didnt work. I never connected to the minigame, and actually he said that he couldnt connect to the minigame either
#595 [15:37] <CubeTheThird> Tom_Not_Banned, huh really? That'd definitely be an issue with the service, or his realm specifically
#596 [15:38] <Tom_Not_Banned> is there a way to refresh the realm as a whole? Or maybe to download the realm files, cancel the realm, start a new one, and upload the files so we dont lose progress?
#597 [15:39] <CubeTheThird> Tom_Not_Banned, realm worlds can be downloaded natively from the menu. I'd recommend sending in a support request about it. I might be able to poke someone from my end about it too
#598 [15:40] <CubeTheThird> Tom_Not_Banned, can I get the username of the owner for the realm?
#599 [15:40] <Tom_Not_Banned> Sure. His name is GlitchyEagle
#600 [15:40] <Tom_Not_Banned> Does he need to submit the ticket or can I?
#601 [15:41] <CubeTheThird> Tom_Not_Banned, thanks. Might be best if he submits the ticket, though if one of you do, can you also give me the request number on it?
#602 [15:41] <Tom_Not_Banned> And I'm assuming that is a ticket via the official minecraft website?
#603 [15:42] <CubeTheThird> Tom_Not_Banned, that's right
#604 [15:42] <CubeTheThird> ??> Tom_Not_Banned mojang/email
#605 [15:42] <Mightyena> Tom_Not_Banned: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#606 [15:42] <Mightyena> Tom_Not_Banned: Note: Do NOT send more than one at a time.
#607 [15:43] <Tom_Not_Banned> Okay he is going to submit a ticket. I'll get you the number in a few minutes when he is done
#608 [15:43] <Tom_Not_Banned> Thank you for all of the help and for your time, btw
#609 [15:44] <CubeTheThird> no problem :3
#610 [15:47] * LucasDumi [webchat@81.196.81.115] has joined #minecrafthelp
#611 [15:47] <LucasDumi> hi
#612 [15:47] <LucasDumi> anyone who can help me?
#613 [15:47] <CubeTheThird> LucasDumi, with what?
#614 [15:47] <LucasDumi> I just bought minecraft from my brothers pc
#615 [15:48] <LucasDumi> on my pc it wont let me log in into minecraft.net and when i try to log in into my minecraft louncher is said invalid email or password
#616 [15:48] <CubeTheThird> LucasDumi, are you using a VPN/Proxy?
#617 [15:49] <LucasDumi> no, im not
#618 [15:49] <CubeTheThird> ??> LucasDumi tools/hjt
#619 [15:49] <Mightyena> LucasDumi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#620 [15:49] <Mightyena> LucasDumi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#621 [15:49] <LucasDumi> ok
#622 [15:50] <LucasDumi> just a sec
#623 [15:50] <Tom_Not_Banned> So quick update CubeTheThird, he switched the realm back to the normal mode, and now he cant even connect. It errors out before it connects, same on my end
#624 [15:50] * iwoplaza [webchat@host91-231-81-252.klient.alfa-system.net] has joined #minecrafthelp
#625 [15:50] <CubeTheThird> Tom_Not_Banned, wow ya, something is borked
#626 [15:53] <Tom_Not_Banned> 327951 is the ticket number CubeTheThird
#627 [15:53] <CubeTheThird> Tom_Not_Banned, ok cool
#628 [15:53] <Tom_Not_Banned> Is there any other information that would be helpful for you to have?
#629 [15:53] <Tom_Not_Banned> I can give a list of names of everyone on the realm if that would do anything
#630 [15:54] <CubeTheThird> Tom_Not_Banned, considering it seems nobody can connect to it at this point, I think there is enough info
#631 [15:54] <Tom_Not_Banned> sounds good
#632 [15:54] <Tom_Not_Banned> well, bad, but at least consistent now
#633 [15:56] <Tom_Not_Banned> alright well I'm going to hop off. Thanks so much for all of your help! Hopefully this gets resolved soon
#634 [15:56] <CubeTheThird> Tom_Not_Banned, yup hope so!
#635 [15:56] <Tom_Not_Banned> have a good day
#636 [15:56] <Tom_Not_Banned> have a good day
#637 [15:56] * Tom_Not_Banned [webchat@174-082-112-216.res.spectrum.com] has left #minecrafthelp
#638 [16:00] * EinSteiger [webchat@xdsl-31-164-82-2.adslplus.ch] has joined #minecrafthelp
#639 [16:03] * EnzoHopper [webchat@202.65.152.77.rev.sfr.net] has joined #minecrafthelp
#640 [16:03] <EnzoHopper> bonjour
#641 [16:04] <EnzoHopper> Hello
#642 [16:04] <EinSteiger> Dear Support, Minecraft is only reaching 30-40 fps, but I have a ryzen 5 2600 + rtx 2080 and I think these are too low fps for my computer. If I press F3 my gpu shows up, but I don't think that the game is utilizing the gpu.
#643 [16:05] <CubeTheThird> EinSteiger, what do you have the game's view distance set to?
#644 [16:06] <EinSteiger> is it the same as reder distance (32)
#645 [16:06] <EinSteiger> might turn this one down
#646 [16:06] <CubeTheThird> EinSteiger, yes, turn it down. The game is going to try balancing performance between the rendering and the chunk loading
#647 [16:06] <EinSteiger> thx it worked, have a nice day
#648 [16:07] * EinSteiger [webchat@xdsl-31-164-82-2.adslplus.ch] has quit. (Quit: webchat.esper.net)
#649 [16:12] <nate> probably would have been a better idea to balance the RAM parameters for Java too
#650 [16:13] <nate> that hardware shoulda been fairly well for a high chunk distance
#651 [16:17] * erica212 [webchat@c-107-3-113-45.hsd1.ct.comcast.net] has joined #minecrafthelp
#652 [16:17] * schmeez [webchat@CPE688f2e0aa3a3-CM688f2e0aa3a0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#653 [16:17] <erica212> Hi, I'm having trouble connecting to my realm. It keeps saying that an error occurred and to try again later. Is there any way to fix this or do I just have to wait?
#654 [16:18] <schmeez> Just bought mc like 15 mins ago. Cannot login on the launcher, it says invalid emailéuser everytime. Tried resetted password twice...help?
#655 [16:19] <CubeTheThird> schmeez, are you using a VPN/Proxy?
#656 [16:20] * MSK [webchat@c-24-218-146-126.hsd1.ma.comcast.net] has joined #minecrafthelp
#657 [16:20] <MSK> I download minecraft java onto my mac, and when I try to run it the program crashes
#658 [16:21] <CubeTheThird> MSK, do you get a crash report?
#659 [16:21] <schmeez> CubeTheThird I am not, just regular ethernet connection
#660 [16:21] <CubeTheThird> ??> schmeez tools/hjt
#661 [16:21] <Mightyena> schmeez: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#662 [16:21] <Mightyena> schmeez: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#663 [16:21] <MSK> it tells me that the program crashed and that's about all
#664 [16:22] <CubeTheThird> MSK, like the launcher crashes before it even opens?
#665 [16:23] <MSK> yes, that's right. the launcher doesn't finish before the crash
#666 [16:24] <CubeTheThird> MSK, what version of MacOS are you running?
#667 [16:25] <MSK> 10.14.6
#668 [16:25] <CubeTheThird> ??> MSK mac/.minecraft
#669 [16:25] <Mightyena> MSK: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#670 [16:28] * snwbr [webchat@ip198-221-50-179.ct.co.cr] has joined #minecrafthelp
#671 [16:28] <snwbr> hi there!
#672 [16:28] <snwbr> is there any kind of modification you can use in Realms for Java?
#673 [16:28] <CubeTheThird> snwbr, Realms does not support mods. You can however add custom datapacks
#674 [16:28] <snwbr> for java?
#675 [16:28] <snwbr> java edition
#676 [16:28] <CubeTheThird> snwbr, yes java
#677 [16:29] <MSK> ok, I found the log
#678 [16:29] <snwbr> and if so, how? I tried to find the documentation here but didn't find anything
#679 [16:29] <erica212> is there any way to fix the error i'm getting when trying to connect to my realm? it just says try again later
#680 [16:29] <CubeTheThird> erica212, it sounds like Realms is having some service issues right now
#681 [16:30] <CubeTheThird> MSK, uhh.. do you mean you opened the folder as Mightyena explained?
#682 [16:30] <erica212> that's too bad. do you have any idea how long it usually takes for those issues to be resolved?
#683 [16:30] <CubeTheThird> erica212, no clue
#684 [16:31] <erica212> ok. thanks anyway
#685 [16:31] * erica212 [webchat@c-107-3-113-45.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#686 [16:31] <MSK> GameCallbacks.cpp(158) Launcher/monitor Fatal process crashed with exit code 1
#687 [16:32] <snwbr> do you have any link or tutorial to install custom datapacks to realms for Java Edition? I tried to find the documentation here but didn't find anything
#688 [16:32] <CubeTheThird> MSK, please follow the instructions Mightyena gave you
#689 [16:32] <MSK> yes, and in the folder was a file called launcher_log.txt, and this is the message at the end of the file
#690 [16:32] <CubeTheThird> snwbr, I believe you have to download the world and add it there
#691 [16:33] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#692 [16:33] <CubeTheThird> MSK, in that folder, find and delete the file called launcher_profiles.json
#693 [16:33] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#694 [16:33] <MSK> done
#695 [16:34] <CubeTheThird> MSK, try it now
#696 [16:34] * snwbr [webchat@ip198-221-50-179.ct.co.cr] has quit. (Quit: webchat.esper.net)
#697 [16:35] <MSK> Same crash. An unexpected issue occurred...
#698 [16:36] <CubeTheThird> MSK, copy the full log onto http://paste.ubuntu.com and give the URL here.
#699 [16:38] <MSK> https://paste.ubuntu.com/p/X9P9rYBJ9S/
#700 [16:41] <CubeTheThird> MSK, first can I have you uninstall and reinstall the game?
#701 [16:41] <MSK> ok
#702 [16:44] <MSK> I've uninstalled and reinstalled, but not launched
#703 [16:45] <CubeTheThird> MSK, so no change?
#704 [16:47] * MSK [webchat@c-24-218-146-126.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#705 [16:50] * MSK [webchat@c-24-218-146-126.hsd1.ma.comcast.net] has joined #minecrafthelp
#706 [16:50] <MSK> sadly, launcher still crashes
#707 [16:51] <CubeTheThird> MSK, new log please
#708 [16:51] <MSK> ok
#709 [16:52] <MSK> https://paste.ubuntu.com/p/Q4CrS26r4y/
#710 [16:54] <CubeTheThird> MSK, hmm looks to be the same. Let's force a clean install
#711 [16:54] <CubeTheThird> ??> MSK mac/reinst
#712 [16:54] <Mightyena> MSK: You may need to reinstall the locally installed files that Minecraft puts into place.
#713 [16:54] <Mightyena> MSK: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#714 [16:55] <MSK> I appreciate the help, but I think this has reached the end of my abilities
#715 [16:55] <MSK> I think I'm going to ask for a refund and call it a day
#716 [16:56] <MSK> thanks for trying!
#717 [16:56] <CubeTheThird> 👍
#718 [16:56] * MSK [webchat@c-24-218-146-126.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#719 [17:38] * rebecca [webchat@pool-108-46-163-114.nycmny.fios.verizon.net] has joined #minecrafthelp
#720 [17:38] <rebecca> minecraft will not launch. not getting any error. (Was previously getting error)
#721 [17:39] <rebecca> previous error was another version was running So closed all java. Update java and windows. removed and reinstalled minecraft. and it will not run/play
#722 [17:39] <rebecca> just end up with black box
#723 [17:39] <mattym> rebecca, Is the launcher not opening at all, or does the issue start after you hit the Play button?
#724 [17:44] <rebecca> +mattym
#725 [17:45] <rebecca> i hit play and then it looks like it is going to run but nothing happens
#726 [17:45] <mattym> ??> rebecca launcher/log
#727 [17:45] <Mightyena> rebecca: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#728 [17:45] * Stephen [webchat@162.247.82.241] has joined #minecrafthelp
#729 [17:47] <Stephen> Hello, my son can't login to his minecraft account on his computer. I have tried with the launcher, also he can't sign in on his chrome browser or the Edge browser. I am able to on my computer without issue. Is there a fix for this? Thanks
#730 [17:47] <mattym> Stephen, Are you in the chat right now on the computer with the issue?
#731 [17:48] <Stephen> I have remote control of it
#732 [17:48] <rebecca> ok
#733 [17:48] <Stephen> this chat is on my computer
#734 [17:48] <rebecca> i am doing that
#735 [17:48] <mattym> Stephen, To make things easier, please join the chat from the computer having the issue.
#736 [17:50] <Stephen> ok
#737 [17:50] <rebecca> i am on that computer
#738 [17:50] <rebecca> and i just pasted in the ubuntu pastebin
#739 [17:50] * dax [webchat@cpe-74-64-75-91.hvc.res.rr.com] has joined #minecrafthelp
#740 [17:50] <dax> hi
#741 [17:50] <mattym> rebecca, We need the link.
#742 [17:51] <rebecca> https://paste.ubuntu.com/p/dH9rX489ZT/
#743 [17:51] <rebecca> that link?
#744 [17:51] <mattym> rebecca, Can you try again, with an unmodified current release.
#745 [17:51] <rebecca> sorry. i am trying to help my kid. i am not the minecraft or computer expert at all.
#746 [17:52] <dax> okay so im trying to connect to a minecraft server and i am unable to because i keep getting io.netty.channel connection timed out error message
#747 [17:52] <rebecca> what does that mean? sorry? unmodified current releast
#748 [17:52] <mattym> rebecca, Try the following instead.
#749 [17:52] <mattym> ??> rebecca win/reinst
#750 [17:52] <Mightyena> rebecca: You may need to reinstall the locally installed files that Minecraft puts into place.
#751 [17:52] <Mightyena> rebecca: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#752 [17:52] <mattym> dax, Is it one specific server?
#753 [17:52] <dax> no ive tried to connect to other ones but it wont let me
#754 [17:53] * rebecca [webchat@pool-108-46-163-114.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#755 [17:53] <mattym> dax, Let me know what it says if you try to connect to the following server: mctest.ae97.net
#756 [17:55] <dax> it let me connect
#757 [17:55] <mattym> dax, Then the other servers you are trying to get to are ones you cannot establish a stable connection to.
#758 [17:55] <dax> how can i establish a stable connection?
#759 [17:56] <mattym> dax, Find different servers.
#760 [17:56] <dax> its my friends server though
#761 [17:57] * stephen4 [webchat@107-215-61-216.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#762 [17:57] * dax [webchat@cpe-74-64-75-91.hvc.res.rr.com] has quit. (Quit: webchat.esper.net)
#763 [17:57] <stephen4> I can't sign into minecraft on one specific computer, either through the launcher, or on the minecraft website using chrome or microsoft edge
#764 [17:58] <mattym> stephen4, On the computer with the issue now?
#765 [17:58] <stephen4> yes
#766 [17:59] <mattym> ??> stephen4 tools/hjt
#767 [17:59] <Mightyena> stephen4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#768 [17:59] <Mightyena> stephen4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#769 [18:00] <stephen4> roger
#770 [18:10] * luis [webchat@249.red-83-42-206.dynamicip.rima-tde.net] has joined #minecrafthelp
#771 [18:10] <luis> hello
#772 [18:10] <luis> i just bought the java edition on pc
#773 [18:10] <luis> but can´t play, it says i have to pay for it again
#774 [18:10] <mattym> luis, Where does it say that?
#775 [18:10] <luis> the email is luquemo1996@gmail.com
#776 [18:10] <luis> I mean i got the money taken from the bank account
#777 [18:10] <luis> but it says I don´t have the game bought
#778 [18:10] <mattym> luis, Where does it say that?
#779 [18:11] <luis> is not an specific message
#780 [18:11] <luis> I just have to buy it again
#781 [18:11] <luis> but already paid for it
#782 [18:12] <mattym> luis, Explain exactly what happens and what it says and where you are seeing it.
#783 [18:12] <luis> I just bought the game 10 minutes ago
#784 [18:12] <luis> after paying, in the last step, I closed the window
#785 [18:13] <luis> then I got the notification from the bank app saying that the transaction was succeful
#786 [18:13] <luis> but when I go to minecraft it says its only the demo and I have to buy the game
#787 [18:13] <mattym> ??> luis launcher/relog
#788 [18:13] <Mightyena> luis: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#789 [18:14] <luis> instead of my username it says "Player"
#790 [18:14] <luis> in the top left corner
#791 [18:15] <mattym> luis, Right that means you are not logged into the account, you need to log out and back in
#792 [18:16] <luis> I´m doing it but it doesnt change
#793 [18:17] <mattym> luis, Make sure you are completely logging out, then when you log in, that you are using the email and password you used while making the purchase.
#794 [18:17] * Paparmane17 [webchat@mtrlpq4809w-lp130-01-69-157-94-148.dsl.bell.ca] has joined #minecrafthelp
#795 [18:18] <Paparmane17> Hi, I'm trying to log in on my minecraft realms but it kicks me saying an exisiting connection was forcibly closed
#796 [18:18] <Paparmane17> by the remote host
#797 [18:19] <luis> it doesn´t work
#798 [18:19] <mattym> Paparmane17, Restart your modem or router then try again.
#799 [18:19] <Paparmane17> I've tried twice
#800 [18:19] <mattym> luis, When you were completing the purchase, did you select/create and ingame username?
#801 [18:20] <luis> yes
#802 [18:20] <mattym> luis, What is the ingame username?
#803 [18:20] <luis> luisinho__
#804 [18:20] <luis> double _
#805 [18:20] <mattym> luis, Are you sure you completed that step?
#806 [18:21] <luis> I closed the window right after
#807 [18:21] <luis> missclicked
#808 [18:21] <mattym> luis, Log in at account.mojang.com/me and check if it shows that name there, or shows the option to create one.
#809 [18:21] <luis> I don´t know if it confirmed or not
#810 [18:23] <luis> i cant see either the name or the option to create it
#811 [18:23] <mattym> luis, What does it say directly below the "My Games" part?
#812 [18:24] <luis> nothing
#813 [18:24] <luis> it asks me to redeem a code
#814 [18:24] <mattym> luis, Log in at my.minecraft.net/profile and see if it lists the Profile Name under the "Profile Information" section.
#815 [18:25] <luis> no
#816 [18:25] <luis> it just mi email
#817 [18:25] <luis> my
#818 [18:26] <mattym> luis, Yeah, you should have made sure to finish the setup, you will need to contact Mojang support.
#819 [18:26] <mattym> ??> luis account/send-email
#820 [18:26] <Mightyena> luis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#821 [18:27] <luis> where can i find the transaction id?
#822 [18:27] <mattym> luis, If you got a payment confirmation, it will be there.
#823 [18:27] <luis> i have it on my bank app
#824 [18:28] <luis> nor in my email or minecraft account
#825 [18:28] <mattym> luis, It will be in the email you got confirming the purchase from Mojang.
#826 [18:29] <luis> i didn´t recieve such email
#827 [18:30] <mattym> luis, Check your spam/junk folders.
#828 [18:31] <luis> is not there either
#829 [18:32] <mattym> luis, On what website did you complete the purchase?
#830 [18:32] <luis> https://my.minecraft.net/es-es/store/minecraft/#buy
#831 [18:33] <mattym> luis, Are you sure you used the correct email when signing up?
#832 [18:33] <luis> yes
#833 [18:33] <luis> because i confirmed it right before
#834 [18:33] <luis> i have the email for corfiming it
#835 [18:33] <luis> but no the one with the receipt
#836 [18:34] * Lior [webchat@cpe-172-90-235-212.socal.res.rr.com] has joined #minecrafthelp
#837 [18:34] <mattym> luis, Leave the Transaction ID out when you contact support. Explain in the message section that the transaction completed, but you never got a confirmation.
#838 [18:35] <Lior> Hi iforgot my security question and I can't reset them because my email that Minecraft using is no longer exists
#839 [18:35] <mattym> ??> Lior account/send-email
#840 [18:35] <Mightyena> Lior: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#841 [18:36] <Lior> I thx
#842 [18:37] <luis> ok i sent the email already
#843 [18:37] <luis> should i buy it again and ask a for a refund in the previous one?
#844 [18:38] <mattym> luis, No
#845 [18:38] <Lior> where can I find the Transaction ID?
#846 [18:38] <luis> so i cant play until i receive a reponse?
#847 [18:38] <mattym> Lior, Without access to the email you used to create it, you wont.
#848 [18:38] <mattym> luis, Correct
#849 [18:42] <luis> nice
#850 [18:44] * DGO6002 [webchat@210.red-88-4-133.dynamicip.rima-tde.net] has joined #minecrafthelp
#851 [18:44] <DGO6002> Hello I made a purchase of Minecraft recently
#852 [18:45] <DGO6002> The case is that i tried to buy it with my credit card, and after a few tries failing i bought it with paypal
#853 [18:47] <DGO6002> Now i log in into my bank details and it says that i have retentions of 118.75 Euros,(which is the game 5 times).
#854 [18:47] <mattym> DGO6002, Is it completed purchases or pending.
#855 [18:48] <DGO6002> I am hoping this is an error and i won't have to pay the game 5 times, because of an error while trying to purchase it,
#856 [18:48] <DGO6002> pending
#857 [18:48] <DGO6002> 118.75 Euros
#858 [18:49] <mattym> DGO6002, Pending means its uncharged.
#859 [18:49] <DGO6002> it only has to be 23.95 euros
#860 [18:49] <DGO6002> okay so they won't charge me 5 times?
#861 [18:50] <mattym> DGO6002, It probably didn't allow the international transaction when you tried with the card. If the site rejected the card then the charges should not go through.
#862 [18:50] <mattym> DGO6002, Call the bank or card provider to check.
#863 [18:52] <DGO6002> yes, when i tried to finish the payment it didnt complete.
#864 [18:52] <mattym> DGO6002, Only your card provider or bank will be able to tell you if its going to be charged or not.
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#867 [18:59] <quesada> hello
#868 [18:59] <quesada> i just purchased minecraft twice
#869 [18:59] <mattym> quesada, I told you not to do it that way.
#870 [19:00] <quesada> i wanted to test if was my fault
#871 [19:00] <quesada> but is an error of authorisation
#872 [19:00] <quesada> the same that happened to dgo
#873 [19:00] <quesada> i denies de payment
#874 [19:00] <mattym> quesada, Either way, you will need to wait on the support request you sent.
#875 [19:01] <quesada> but in the bank holds the money like if you paid it
#876 [19:02] <quesada> some friends had the same problem but they paid it via paypal
#877 [19:02] <quesada> is a card issue or something
#878 [19:03] <mattym> quesada, Wait for Mojang to respond to you, do not attempt another purchase.
#879 [19:03] <quesada> yes i wont attemtp it
#880 [19:03] <quesada> i promise
#881 [19:03] <quesada> should i talk to the bank customer service?
#882 [19:04] <mattym> quesada, No, if you got to the username creation, the payment was accepted, you should not have closed the page before finishing.
#883 [19:04] <quesada> that what i thought that happened
#884 [19:04] * lord| [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#885 [19:05] <quesada> but when i tried to purchase it again i saw the error notification that i didn´t saw before
#886 [19:05] <quesada> the payment was denied both times
#887 [19:05] <quesada> but the money was taken even when it was denied
#888 [19:05] <mattym> quesada, You didn't see it before cause it wasn't an issue the last time. If it happened the last time, you would not have gotten to the stage you did.
#889 [19:05] <mattym> quesada, Wait for Mojangs response, that is all you can do at this point.
#890 [19:06] <quesada> yes but both times happened the same
#891 [19:06] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#892 [19:06] <mattym> quesada, No, it didn't. Again if you got to the username creation part, then it didn't happen.
#893 [19:06] <quesada> it kicks you back right after you accept the payment and says it got denied
#894 [19:07] <quesada> but the money is actually taken
#895 [19:07] <quesada> well is not taken, it gets hold in the account
#896 [19:07] * ba7888b72413a16a is now known as lord|
#897 [19:08] <quesada> both times happened after the sms confirmation code
#898 [19:09] <mattym> !kick quesada Wait for Mojangs reply.
#899 [19:09] * Absol kicked quesada from #minecrafthelp (Reason: uesada :Wait for Mojangs reply.)
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#902 [19:22] <Heartz> hello, i have a problem when i log in the minecraft.net website. I´m going to buy minecraft, i already have an account so when i try to log in nothing happens
#903 [19:23] <Heartz> i press the log in button, but nothing happens at all
#904 [19:24] <Heartz> i even created many accounts but it doesn´t work. Only when i do it with my phone
#905 [19:25] <Heartz> and i don´t know if it is possible to buy minecraft for PC while using the phone
#906 [19:28] <Heartz> it says: OOPS!
#907 [19:28] <Heartz> An error prevented your request from being processed. Please try again.
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#912 [20:03] <mkong> i keep trying to log into minecraft (i already bought it, and the purchase went through) and it keeps saying "invalid password or username" even though i've changed it like 10 times and am 100% sure i am entering the right username and password. any help?
#913 [20:28] * hib [webchat@c-68-59-48-191.hsd1.fl.comcast.net] has joined #minecrafthelp
#914 [20:29] <hib> i purchased minecraft but the game didnt process on my account
#915 [20:32] * kittyearsgamer [webchat@98.124.117.77] has joined #minecrafthelp
#916 [20:32] <kittyearsgamer> Bought Minecraft Java. Installed Forge 1.6.4 and it wont give me the extras?! Help?
#917 [20:35] * capwell [webchat@cpc111199-live30-2-0-cust347.17-2.cable.virginm.net] has joined #minecrafthelp
#918 [20:36] <capwell> Hello?
#919 [20:36] <kittyearsgamer> I'm here
#920 [20:38] <capwell> Thanks :)
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#923 [20:46] <maia> I am using a mac and my launcher keeps crashing
#924 [20:46] <maia> I have no idea how to fix it
#925 [21:03] * dax [webchat@cpe-74-64-75-91.hvc.res.rr.com] has joined #minecrafthelp
#926 [21:03] <dax> i keep getting a io.netty connection timed out error message
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#929 [21:08] <FreePancake> It's been awhile since I've played Minecraft on my family's computer, and when trying to open the launcher, I get the error message that "Minecraft quit unexpectedly."
#930 [21:14] * FreePancake [webchat@c-73-73-19-178.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#931 [21:24] * looooo [webchat@c-68-47-215-44.hsd1.ky.comcast.net] has joined #minecrafthelp
#932 [21:25] <looooo> java launcher says I cant connect and when I try to refresh It still doesent connect
#933 [21:33] <hib> my imcraft is saying i didnt buy the game
#934 [21:33] <hib> but it did process thru my card
#935 [21:33] <hib> what do i do?
#936 [21:34] <hib> minecraft*
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#938 [22:05] * Dude [webchat@ip68-97-133-153.ok.ok.cox.net] has joined #minecrafthelp
#939 [22:06] <Dude> I can log in to my minecraft account, but I can't play on the realm world. I tried to update my account, but I can't remember my security questions.
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#944 [23:33] <okty> My brother just bought and downloaded MC Java edition on his computer and is unable to type. He can type outside of the game, and if he disconnects and reconnects the keyboard he can sometimes type for a split second before the game stops allowing it. Any ideas on what we can do to fix the issue?
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#949 [23:57] <qt1p> Hi, I'm having problems with running minecraft forge. I'm getting a "Unexpected error java.lang.RuntimeException: No OpenGL context found in the current thread." error and I don't even have any mods installed. All my drivers are currently updated. Here is my dxdiag: https://paste.ubuntu.com/p/Vp5xjy6vX3/