#1 [00:04] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#2 [00:12] <qt1p> hello
#3 [00:30] <qt1p> helllo?
#4 [00:32] * DontJudgeMe [webchat@122-61-75-81-adsl.sparkbb.co.nz] has joined #minecrafthelp
#5 [00:34] <DontJudgeMe> My minecraft isnt loading up from the launcher
#6 [00:37] * Chris [webchat@35.139.50.73] has joined #minecrafthelp
#7 [00:38] <Chris> Every time i open minecraft and try to start it up it crashes and says, GLFW error 65542, how do i fix it?
#8 [01:11] * toastwithchips [webchat@c-73-51-197-38.hsd1.il.comcast.net] has joined #minecrafthelp
#9 [01:11] <toastwithchips> uh hi
#10 [01:11] <toastwithchips> i am getting this :io.netty.channel.ConnectTimeoutException: connection timed out whenever i try to connect to a server
#11 [01:11] <toastwithchips> i need assistance
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#14 [01:51] * ben is now known as Guest9866
#15 [01:51] <Guest9866> hi
#16 [01:51] <Guest9866> I am unable to login
#17 [01:51] <Guest9866> hey
#18 [01:55] * Guest9866 [webchat@3.169.28.136.in-addr.arpa] has quit. (Client Quit)
#19 [02:24] * bossgothegamer [webchat@110.32.103.50] has joined #minecrafthelp
#20 [02:25] <bossgothegamer> when i click log in the log the email and password dont come up
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#24 [02:35] * NFSKing1 [webchat@ip68-226-118-138.ph.ph.cox.net] has joined #minecrafthelp
#25 [02:35] <NFSKing1> Hello?
#26 [02:37] <NFSKing1> Anyone here?
#27 [02:39] * NFSKing1 [webchat@ip68-226-118-138.ph.ph.cox.net] has quit. (Client Quit)
#28 [02:40] * King [webchat@ip68-226-118-138.ph.ph.cox.net] has joined #minecrafthelp
#29 [02:41] <King> Hello? Anyone here?
#30 [02:44] * King [webchat@ip68-226-118-138.ph.ph.cox.net] has quit. (Client Quit)
#31 [04:09] * SSUPII [webchat@151.50.204.173] has joined #minecrafthelp
#32 [04:15] <SSUPII> Hi. A frind of mine is getting an invalid email or password error in his login on the launcher and the website simply does nothing when clicking login. We already waiting for an hour and still does nothing. He can't access any account, not even mine. From my pc I can access mine and his. Do we have to wait more?
#33 [04:17] <GreyVulpine> Nope
#34 [04:17] <GreyVulpine> Generally, when this happens, the person's computer was used to pirate minecraft beforehand. This made the computer direct all authentication to a pirated server. Now, when that person wanted to log in with a legit minecraft, they couldn't.
#35 [04:18] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (Ping timeout: 189 seconds)
#36 [04:19] <SSUPII> What can be done in this case?
#37 [04:20] <GreyVulpine> Simply, locating where that pirated launcher modified the login server direction, and remove it.
#38 [04:20] <GreyVulpine> If your friend can join this chat, we can verify the case, and walk them through it
#39 [04:24] <SSUPII> You mean checking for any redirects saved in the Windows network driver?
#40 [04:25] <GreyVulpine> It typically puts in entries in the operating system's HOSTS file, redirecting the login server to a third-party
#41 [04:26] <SSUPII> Exactly, i'll ask him what the host file contains
#42 [04:26] <SSUPII> I know where it's located
#43 [04:26] <GreyVulpine> Just remember that the hosts file requires admin elevation to actually edit
#44 [04:31] <SSUPII> I'll be able to do it in 30 minutes, thanks for reminding me of that file. We'll check it and if we can't find anything there i'll ask again here. Thanks
#45 [04:31] * GreyVulpine nods
#45 [04:41] * Mathias [webchat@ip-5-186-125-177.cgn.fibianet.dk] has joined #minecrafthelp
#46 [04:44] <Mathias> Hi, I bought the game, but I can only play demo. Someone can help me?
#47 [04:49] * AuTT [webchat@31-10-163-20.cgn.dynamic.upc.ch] has joined #minecrafthelp
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#49 [04:50] * Foulgerboii [webchat@host86-142-129-181.range86-142.btcentralplus.com] has joined #minecrafthelp
#50 [04:50] * RiCruz [webchat@bl22-27-149.dsl.telepac.pt] has joined #minecrafthelp
#51 [04:50] <Foulgerboii> I cannot access my acccount as i forgetten my email
#52 [04:50] <Foulgerboii> my username for the account is Foulgerboii
#53 [04:52] <RiCruz> When I enter the site to log in to minecraft, I press log in and there are no requirements to enter my data.
#54 [05:03] * RiCruz [webchat@bl22-27-149.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#55 [05:06] * Torben [webchat@i59F5023D.versanet.de] has joined #minecrafthelp
#56 [05:13] <Torben> I have a problem with minecraft since I have a new Computer. It's the same Os (Windows 10) but Minecraft did not started. The exit code is:
#57 [05:13] <Torben> https://paste.gg/p/anonymous/d57bc5a6430e4ac1abe111bfd0fd580f
#58 [05:14] <SSUPII> I'm here to thank GreyVulpine again for reminding me of the hosts file, in fact there were some rules added to it involving the Mojang servers. Here is a Minecraft dog for the trouble https://www.reddit.com/r/Minecraft/comments/dr003r/i_spent_my_day_creating_this_mod_that_allows_you/
#59 [05:15] <SSUPII> Torben are you using the original launcher? Also what version of JRE are you using?
#60 [05:19] * Mathias [webchat@ip-5-186-125-177.cgn.fibianet.dk] has quit. (Quit: webchat.esper.net)
#61 [05:20] <Torben> yes, im using the original launcher (downloaded more times; last time about 30 minutes ago). In the launcher I'm using the java from minecraft itself, but I tried it with the newest 64bit jre version 8 update 241 java too, and the exit code is the same
#62 [05:21] * AuTT [webchat@31-10-163-20.cgn.dynamic.upc.ch] has joined #minecrafthelp
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#64 [05:22] <AuTT> When I enter the site to log into minecraft, I press log in and there are no requirements to enter my data.
#65 [05:24] <Andrio> ??> Torben win/reinst
#66 [05:24] <Mightyena> Torben: You may need to reinstall the locally installed files that Minecraft puts into place.
#67 [05:24] <Mightyena> Torben: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#68 [05:24] <Andrio> AuTT, at https://my.minecraft.net/en-us/login/ ?
#69 [05:26] * AuTT [webchat@31-10-163-20.cgn.dynamic.upc.ch] has quit. (Quit: webchat.esper.net)
#70 [05:27] <Torben> Mightyena I tried it, but its the same Error
#71 [05:28] * qt1p [webchat@76-14-182-125.wsac.wavecable.com] has quit. (Quit: webchat.esper.net)
#72 [05:37] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#73 [05:39] * Dark_Metter [webchat@93.56.164.207] has joined #minecrafthelp
#74 [05:43] <Dark_Metter> Hi to everyone, I have a serious problem and when I open the Minecraft launcher I can choose only Forge's version and idk why. It's a serious problem cause I can't enter in a lot of server, I'll wait any response thanks <3
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#76 [07:33] * TeeGee [webchat@ti0191a330-0519.bb.online.no] has joined #minecrafthelp
#77 [07:33] <TeeGee> Hi! I am unable to reset forgotten password, because I don't receive any reset password-emails from you. Can you help?
#78 [07:36] * Gnominus [webchat@dslb-084-061-182-024.084.061.pools.vodafone-ip.de] has joined #minecrafthelp
#79 [07:36] * Gnominus [webchat@dslb-084-061-182-024.084.061.pools.vodafone-ip.de] has quit. (Client Quit)
#80 [07:37] * Gnominus [webchat@dslb-084-061-182-024.084.061.pools.vodafone-ip.de] has joined #minecrafthelp
#81 [07:38] * Torben [webchat@i59F5023D.versanet.de] has quit. (Quit: webchat.esper.net)
#82 [07:39] <Gnominus> Hello, I have to reset my password but I can't even go on the website to do this. Somehow the page is bugged. Is it possible to send me a resetlink manually? Email: pw_remagen@yahoo.de
#83 [07:42] * Gnominus [webchat@dslb-084-061-182-024.084.061.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#84 [07:44] * TheWildDenker [webchat@ti0009a400-0145.bb.online.no] has joined #minecrafthelp
#85 [07:45] * Sarmus [webchat@bl11-152-82.dsl.telepac.pt] has joined #minecrafthelp
#86 [07:46] <TheWildDenker> How do I fix my Minecraft crashing everytime I am trying to launch it?
#87 [07:46] * SSUPII [webchat@151.50.204.173] has quit. (Quit: webchat.esper.net)
#88 [07:47] * Sarmus [webchat@bl11-152-82.dsl.telepac.pt] has quit. (Client Quit)
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#90 [07:51] * Sarmus [webchat@bl11-152-82.dsl.telepac.pt] has joined #minecrafthelp
#91 [07:51] <Sarmus> someone can help me pls
#92 [07:54] <GeneralZero> Hello, can someone help me ? After i changed my nickname i cant connect with new one and often i have problems with connect to my account with e-mail. It say wrong username or password, after i try it 10x+ it login me in
#93 [07:55] * Sarmus [webchat@bl11-152-82.dsl.telepac.pt] has quit. (Client Quit)
#94 [08:08] * SkyLight [webchat@cpc81079-colc8-2-0-cust61.7-4.cable.virginm.net] has joined #minecrafthelp
#95 [08:08] <SkyLight> Hi there
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#98 [08:09] * Leo_f_t [webchat@net-2-42-139-195.cust.vodafonedsl.it] has joined #minecrafthelp
#99 [08:10] <Leo_f_t> Hi, I'm here because it's been a week since I haven't been able to access minecraft anymore.
#100 [08:10] <Leo_f_t> As always, I click on the game icon, but unfortunately, in these days, the only thing I get is this writing: "Updating Minecraft launcher" and after loading "impossible to do this". Could you help me please? Thanks in advance
#101 [08:12] * Leni [webchat@user-5-173-169-215.play-internet.pl] has joined #minecrafthelp
#102 [08:13] <Leni> Greetings comrades, I am trying to login to my minecraft account from a completely different computer and country and I am not able to do it even tho the password and mail is completely right, will it be possible after some hours and I just gotta wait or is there anything I gotta do.
#103 [08:19] <Leo_f_t> if it doesn't start, no, but I'm waiting for your advice in case it starts working again
#104 [08:22] * Needhelp [webchat@c-73-100-64-158.hsd1.ma.comcast.net] has joined #minecrafthelp
#105 [08:24] <Needhelp> So i bought minecraft a while ago but i accidentally deleted it how do i get it back without buying it again?
#106 [08:29] <Andrio> Needhelp, try going to https://minecraft.net/download
#107 [08:40] <Needhelp> thank you
#108 [09:21] * tompoes [webchat@94-210-80-217.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#109 [09:22] <tompoes> The 2 button on my keyboard doesn't work while playing minecraft. I have to press it a lot and maybe 1 in 20 presses it registers. This only occures while playing minecraft. In everything else the 2 key works perfectly.
#110 [09:25] * tompoes [webchat@94-210-80-217.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#111 [09:29] * Ansgarb [webchat@188-177-53-198-cable.dk.customer.tdc.net] has joined #minecrafthelp
#112 [09:30] <Ansgarb> Hi! I dont get any password reset emails? even tho i did it multiple times now.
#113 [09:40] * Anthony [webchat@d4-50-93-44.try.wideopenwest.com] has joined #minecrafthelp
#114 [09:42] <Anthony> Hello, I am dealing with an issue where I am trying to reach my minecraft account but i put the security questions in years ago. Also, I can't reset it with my email because my email is my old school account and I don
#115 [09:42] <Anthony> don't have that account anymore*
#116 [09:49] * Ansgarb [webchat@188-177-53-198-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#117 [09:59] * stravinho [webchat@athedsl-333667.home.otenet.gr] has joined #minecrafthelp
#118 [10:00] * Agoun [webchat@ppp-94-65-114-161.home.otenet.gr] has joined #minecrafthelp
#119 [10:00] <Agoun> Hey
#120 [10:00] * stravinho [webchat@athedsl-333667.home.otenet.gr] has quit. (Client Quit)
#121 [10:00] <Agoun> I want help
#122 [10:00] <Agoun> Yesterday I joined a friend's world and after two minutes the game kicked me out and said java.io.ioexception. I have searched all over the internet but i didn't find something. (Last month minecraft realm worked perfectly). What should I do?
#123 [10:00] <Agoun> Yesterday I joined a friend's world and after two minutes the game kicked me out and said java.io.ioexception. I have searched all over the internet but i didn't find something. (Last month minecraft realm worked perfectly). What should I do?
#124 [10:05] * Agoun [webchat@ppp-94-65-114-161.home.otenet.gr] has left #minecrafthelp
#125 [10:06] * Baou [webchat@ppp-94-65-114-161.home.otenet.gr] has joined #minecrafthelp
#126 [10:07] <Baou> Yesterday I joined a friend's world and after two minutes the game kicked me out and said java.io.ioexception. I have searched all over the internet but i didn't find something. (Last month minecraft realm worked perfectly). What should I do?
#127 [10:07] <Baou> Yesterday I joined a friend's world and after two minutes the game kicked me out and said java.io.ioexception. I have searched all over the internet but i didn't find something. (Last month minecraft realm worked perfectly). What should I do?
#128 [10:08] * Baou [webchat@ppp-94-65-114-161.home.otenet.gr] has left #minecrafthelp
#129 [10:13] * Rhett [webchat@50-103-110-225.dklb.il.frontiernet.net] has joined #minecrafthelp
#130 [10:14] <Rhett> my minecraft crashes upon startup. ive tried uninstalling and reinstalling a couple times.
#131 [10:19] * Isaiah [webchat@cpe-98-26-26-12.nc.res.rr.com] has joined #minecrafthelp
#132 [10:22] * mdono [webchat@47.185.181.172] has joined #minecrafthelp
#133 [10:23] * Leni [webchat@user-5-173-169-215.play-internet.pl] has quit. (Quit: webchat.esper.net)
#134 [10:23] <Isaiah> Hello I was wondering if someone could help me. I just bought minecraft java and I launched It through the minecraft launcher. I redirects me to the minecraft boot up screen but it stays at the same loading percent. At the top left it says Minecraft 1.15.2 (Not responding). Ive tried to restart my pc and now I am clueless on what to do. What should
#135 [10:23] <Isaiah> I do?
#136 [10:23] <Rhett> ive got the same issue.
#137 [10:24] <Isaiah> have u fixed it?
#138 [10:24] * TheWildDenker [webchat@ti0009a400-0145.bb.online.no] has quit. (Quit: webchat.esper.net)
#139 [10:24] <mdono> I cannot log into servers, the error message of Io.netty.channelConnectionTimoutException occurs. I am on MAC OS Catalina (10.15.3) I dont have a firewall or any antivirus on, I have good internet connection (Verizon) yet I cannot log on to servers
#140 [10:24] <Rhett> nope, thats why im here.
#141 [10:24] <Isaiah> oh
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#143 [10:26] * mdono [webchat@47.185.181.172] has joined #minecrafthelp
#144 [10:26] * Isaiah [webchat@cpe-98-26-26-12.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#145 [10:36] * glowing_spork [webchat@ip4da1ed9a.direct-adsl.nl] has joined #minecrafthelp
#146 [10:36] * monmon33 [webchat@91-161-243-215.subs.proxad.net] has joined #minecrafthelp
#147 [10:37] <monmon33> hi, it seems I cannot login to play minecraft
#148 [10:38] <monmon33> when I try to connect I have the message "please make sure you are online"
#149 [10:38] <monmon33> well I'm online
#150 [10:38] <glowing_spork> hey, I am trying to join a server, and I have checked everything, from my wifi connection to the point if the server is online, yet I keep getting the error that I cannot connect to the server
#151 [10:41] * monmon33 [webchat@91-161-243-215.subs.proxad.net] has quit. (Client Quit)
#152 [10:43] <mdono> i am having a similar problem it gives me a error message of io.netty.channel.ConnectioTimeoutException
#153 [11:14] * ec [webchat@pool-74-98-201-172.pitbpa.fios.verizon.net] has joined #minecrafthelp
#154 [11:15] <ec> when i try logging in to minecraft launcher it contunually says invalid email or password and when i try it on the website, when i press login, nothing happens
#155 [11:17] * GeneralZero [webchat@88.81.88.253] has quit. (Quit: webchat.esper.net)
#156 [11:18] * ec [webchat@pool-74-98-201-172.pitbpa.fios.verizon.net] has quit. (Client Quit)
#157 [11:31] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#158 [11:32] * WallyNator [webchat@94-225-51-35.access.telenet.be] has joined #minecrafthelp
#159 [11:33] <WallyNator> i got the GLFW error 65542:WGL:the driver does not appears to support OpenGL.
#160 [11:33] <WallyNator> how do i fix this?
#161 [11:34] <mattym> ??> WallyNator win/dxdiag
#162 [11:34] <Mightyena> WallyNator: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#163 [11:36] <WallyNator> i have posted it on ubuntu pastebin
#164 [11:36] <WallyNator> what next?
#165 [11:37] <WallyNator> https://paste.ubuntu.com/p/NQpBRRj2Kp/
#166 [11:37] <mattym> WallyNator, Just a moment
#167 [11:38] * glowing_spork [webchat@ip4da1ed9a.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#168 [11:38] <mattym> WallyNator, Download and Install the file from this page https://www.geforce.com/drivers/results/158174
#169 [11:39] <WallyNator> ok
#170 [11:56] * izchat [webchat@lfbn-mar-1-949-140.w90-73.abo.wanadoo.fr] has joined #minecrafthelp
#171 [11:57] <izchat> bonjour j'ai acheté minecraft mais je n'ai pas reçu l'id de transaction ?
#172 [12:03] * izchat [webchat@lfbn-mar-1-949-140.w90-73.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#173 [12:11] * shpeepee [webchat@178.157.252.88] has joined #minecrafthelp
#174 [12:11] <shpeepee> Hi, I recently tried making a server where my friends and I would be able to play together, but it seems that even after all my efforts, they still can't join. I can join just fine though.
#175 [12:11] <shpeepee> I have given them my public ip and not my private one so it's not that. Also I made a rule on my firewall as this video instructed me to https://www.youtube.com/watch?v=mlRaF6MDjFg, and then I also disabled both my firewall and antivirus. I have already portforwarded properly like this video instructed me to https://www.youtube.com/watch?v=IudhlKD
#176 [12:11] <shpeepee> gCSo.
#177 [12:12] <shpeepee> I finally also tried doing what this video told me to https://www.youtube.com/watch?v=WDTkTyeBnTY. I can't find ANY solution whatsoever so if anyone has a solution I'd really appreciate some help.
#178 [12:13] <mattym> shpeepee, Did you make sure that when you set up the port forwarding that you forwarded the internal(private) IP of the server computer?
#179 [12:13] <shpeepee> I'm pretty sure, yeah
#180 [12:14] <shpeepee> I can try port forwarding again
#181 [12:14] <shpeepee> to make sure
#182 [12:14] <mattym> shpeepee, Just a moment, lets test a few things.
#183 [12:14] <mattym> shpeepee, Do you know what error they get when attempting to connect?
#184 [12:14] <shpeepee> sure
#185 [12:14] <shpeepee> yes
#186 [12:14] <shpeepee> They time out
#187 [12:14] <mattym> shpeepee, Is the server currently running?
#188 [12:15] <shpeepee> not currently, no
#189 [12:15] * hguengerich1014 [webchat@136.37.32.45] has joined #minecrafthelp
#190 [12:15] <mattym> shpeepee, Start it up, then test your public IP here https://mcsrvstat.us/
#191 [12:15] <mattym> shpeepee, Let me know what it says
#192 [12:16] <shpeepee> Do I write down my public IP here?
#193 [12:16] <hguengerich1014> hello iv been trying to log into my old account for minecraft but i cannot password reset because i no longer have access to my email account is there any way you can help me?
#194 [12:16] <mattym> shpeepee, If you dont want to share it publicly, you can private message me. Or just test it yourself on the site I provided and let me know what status it gives you.
#195 [12:17] <mattym> ??> hguengerich1014 account/send-email
#196 [12:17] <Mightyena> hguengerich1014: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#197 [12:17] * spartangallio [webchat@075-128-114-116.res.spectrum.com] has joined #minecrafthelp
#198 [12:17] <shpeepee> No I mean like, do I write down my public or private ip for the website you sent me?
#199 [12:17] <mattym> shpeepee, The public, the only time you use the private IP is for the forwarding or if you are connecting from the same network.
#200 [12:17] <spartangallio> Hello, it has been a while since I logged into minecraft and it has switched to the Windows 10 version on my laptop. How do I get Java back?
#201 [12:17] <shpeepee> alright
#202 [12:18] <shpeepee> Alright, it is: "Did you type the correct address? The server may also be temporarily down. Please try again later."
#203 [12:18] <mattym> spartangallio, Just download install and sign into the Java Edition from minecraft.net/download
#204 [12:18] <mattym> shpeepee, Is it on, and can you connect to it?
#205 [12:18] <spartangallio> thank you!
#206 [12:19] <shpeepee> I can connect to it just fine with my private IP
#207 [12:20] <mattym> shpeepee, Ok, double check the port forwarding settings again, make sure its being forwarded on that private IP that works when you try to connect locally.
#208 [12:20] <shpeepee> I saw in the video tutorial above that it was a common issue for you to not be able to join with your public IP
#209 [12:20] <shpeepee> alright I'll try that
#210 [12:21] <shpeepee> I also have to eat dinner now (sorry to leave in the middle of this), so I'll go and do that and I'll come back later today with the results :)
#211 [12:21] <mattym> shpeepee, Also keep in mind that unless you set the private IP as static, the machines IP can change, rendering the port forward settings useless until you update it.
#212 [12:22] <shpeepee> ohhh
#213 [12:22] <shpeepee> That could be it
#214 [12:22] <shpeepee> I don't have time now, but if the port forwarding doesn't work later because of that, I'll try to make my IP static then
#215 [12:22] <shpeepee> see ya
#216 [12:22] * shpeepee [webchat@178.157.252.88] has quit. (Quit: webchat.esper.net)
#217 [12:31] * hguengerich1014 [webchat@136.37.32.45] has quit. (Quit: webchat.esper.net)
#218 [12:32] * WicherW [webchat@89-69-130-109.dynamic.chello.pl] has joined #minecrafthelp
#219 [12:36] * Garrett [webchat@96-41-176-138.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#220 [12:37] <WicherW> hi, i have a problem and this make me angry to many times. im playing on laptop tuf gaming and i have every 5second or less little cut fps. i tested without and with optifine but its the same. i observed yet one think. i lagometer when i press F3 i saw 43mb/s and on my PC i have 200mb/s. next problem is minecraft eating to many ram memory. i gave
#221 [12:37] <WicherW> for minecraft 2gb ram, but he used about 2,5gb! Please help :c
#222 [12:40] <Garrett> My brothers Minecraft app got deleted and when he Re downloaded it his username and coins were there but not any of his worlds
#223 [12:41] * Garrett [webchat@96-41-176-138.dhcp.mdfd.or.charter.com] has quit. (Client Quit)
#224 [12:43] * WicherW [webchat@89-69-130-109.dynamic.chello.pl] has joined #minecrafthelp
#225 [12:44] * Alban [webchat@37.228.193.147] has joined #minecrafthelp
#226 [12:47] <WicherW> hi i have problem. im playing on my laptop asus tuf gaming. when i play, every about 5 seconds i have little cut fps. i tried with and without optifine but situation is the same. And another problem, minecraft taking to many RAM memory. i gave him 2gb, but he used about 2,5gb:/ so my laptop is very loud. how can i fix this cutting fps i get free ra
#227 [12:47] <WicherW> m from mc?;/
#228 [12:47] * Alban [webchat@37.228.193.147] has quit. (Client Quit)
#229 [12:52] * Peter [webchat@80-110-66-22.cgn.dynamic.surfer.at] has joined #minecrafthelp
#230 [12:52] <Peter> I cannot start minecraft. When I press play it just crashes and says "An unexpected issue occured and the game crashed. We're sorry for the inconvenience.". Attached to this I have screenshots of this and the log of the launcher.
#231 [12:52] * Peter is now known as Guest81049
#232 [12:52] <Guest81049> or how can i attach the screenshots?
#233 [12:53] <mattym> ??> Guest81049 launcher/log
#234 [12:53] <Mightyena> Guest81049: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#235 [12:53] <mattym> WicherW, Did you ever change the memory settings in Java's own options before?
#236 [12:54] <Guest81049> no
#237 [12:54] <WicherW> i java or in minecraft launcher?
#238 [12:54] * JackONeill1564 [webchat@89.204.224.205] has joined #minecrafthelp
#239 [12:54] <mattym> WicherW, In the Java control panel, not related to minecraft.
#240 [12:56] <Guest81049> yeah no changes made
#241 [12:56] <WicherW> i cant open java since few days:/ how can i open it?
#242 [12:56] <mattym> Guest81049, Thats not a question for you. Only read the messages that start with your name.
#243 [12:56] <JackONeill1564> I can't get the e-mail sent to my account that is linked to my minecraft account
#244 [12:56] <mattym> JackONeill1564, Have you checked your spam/junk folders?
#245 [12:56] <JackONeill1564> yes
#246 [12:56] <JackONeill1564> is it ok to type my email in here
#247 [12:56] <WicherW> i have wait
#248 [12:56] <mattym> JackONeill1564, No
#249 [12:56] <Guest81049> 99a83006f500421e8ec61759ab58b0fd -pastebin
#250 [12:56] <mattym> JackONeill1564, If you are not getting the emails you will need to contact Mojang
#251 [12:56] <WicherW> i changed one time but i undone this
#252 [12:56] <JackONeill1564> ok well basically when i use my email it changes to another gmail account name but its the same email
#253 [12:56] <mattym> ??> JackONeill1564 account/send-email
#254 [12:56] <Mightyena> JackONeill1564: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#255 [12:56] <JackONeill1564> oh ok perfect thanks
#256 [12:56] <mattym> WicherW, Make sure it is undone for all sections in the Java settings.
#257 [12:56] <Guest81049> https://paste.gg/p/anonymous/681cf343767245449912fba5209161dd
#258 [12:57] <mattym> Guest81049, Ok just a moment.
#259 [12:57] <mattym> Guest81049, Grab the launcher installer from minecraft.net/download
#260 [12:58] <WicherW> i have empty "runtime paraments"
#261 [12:58] <mattym> Guest81049, Run it and select the Repair option, and see if that fixes it.
#262 [12:58] <Guest81049> ok
#263 [12:58] <mattym> WicherW, On both the User and System tab?
#264 [12:58] * JackONeill1564 [webchat@89.204.224.205] has quit. (Client Quit)
#265 [12:59] <WicherW> somehow can i get java all settings back to defaults?
#266 [12:59] * Guest81049 [webchat@80-110-66-22.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#267 [12:59] <WicherW> i changed only on user as i remember but i undone it
#268 [13:00] * AJ9 [webchat@99-56-245-75.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#269 [13:00] <AJ9> So, I keep trying to join my friend's server
#270 [13:00] <AJ9> and what it does is that I join the server
#271 [13:00] <AJ9> my items don't appear in my inventory
#272 [13:00] <AJ9> and as soon as they do
#273 [13:00] <AJ9> i disconnect
#274 [13:00] <AJ9> why could this be?
#275 [13:00] <mattym> WicherW, On the window where you see the empty "runtime parameters" box, there should be two tabs, one called User and one called System. Make sure its empty on boht.
#276 [13:00] <AJ9> where's that?
#277 [13:00] <mattym> AJ9, You have a bad connection to the server.
#278 [13:01] <WicherW> yes its empty
#279 [13:01] <AJ9> ok
#280 [13:02] * AJ9 [webchat@99-56-245-75.lightspeed.chrlnc.sbcglobal.net] has quit. (Client Quit)
#281 [13:02] <mattym> ??> WicherW win/reinst
#282 [13:02] <Mightyena> WicherW: You may need to reinstall the locally installed files that Minecraft puts into place.
#283 [13:02] <Mightyena> WicherW: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#284 [13:02] * nick [webchat@80-110-66-22.cgn.dynamic.surfer.at] has joined #minecrafthelp
#285 [13:02] <nick> Hi my launcher crashes with an unexpected error
#286 [13:02] * nick is now known as Guest11170
#287 [13:02] <WicherW> ok :)
#288 [13:02] <Guest11170> https://paste.gg/p/anonymous/681cf343767245449912fba5209161dd
#289 [13:02] <mattym> WicherW, After you do that, make sure you only test in vanilla, we don't help with modded. See if its still using more RAM then assigned.
#290 [13:03] <mattym> Guest11170, Did you try the repair option I mentioned?
#291 [13:04] <Guest11170> yes and it restarted my laptop
#292 [13:05] <Guest11170> still doesnt work
#293 [13:06] <Guest11170> hello?
#294 [13:06] <mattym> Guest11170, One moment
#295 [13:07] <mattym> Guest11170, Go to the Minecraft Launcher folder in Program Files (x86).
#296 [13:07] <Guest11170> ok
#297 [13:07] <mattym> Guest11170, Is there a folder called rumtime there?
#298 [13:08] <Guest11170> yes
#299 [13:08] <mattym> runtime*
#300 [13:08] <mattym> Guest11170, Delete that folder, and try to start the game again. It should redownload something.
#301 [13:09] <Guest11170> ok
#302 [13:12] <Guest11170> it did not redownload
#303 [13:12] <Guest11170> nvm
#304 [13:14] <Guest11170> still the same problem
#305 [13:16] <Guest11170> does the monitor thing have to do with anything?
#306 [13:17] <WicherW> i reinstalled minecraft and now i have 40fps and after max. 80fps... and the same cut fps for 0,5sec every about 5second :(
#307 [13:17] <mattym> Guest11170, Not with what seems to be the error here.
#308 [13:17] <mattym> WicherW, Is it still using more than the assigned 2GB of RAM?
#309 [13:17] <WicherW> ouh i forgot, im checking now
#310 [13:20] <WicherW> yes, its using 2,3-2,5gb ram:/
#311 [13:21] <WicherW> and my cpu is charhed a lot
#312 [13:22] <WicherW> before open mc: 3,6/7,4gb ram using
#313 [13:22] <WicherW> in game mc: 6,8/7,4gb ram using
#314 [13:22] <WicherW> :c
#315 [13:23] <mattym> ??> WicherW win/dxdiag
#316 [13:23] <Mightyena> WicherW: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#317 [13:24] <Guest11170> any updates?
#318 [13:24] <WicherW> ok i go do it
#319 [13:25] <mattym> ??> Guest11170 tools/hjt
#320 [13:25] <Mightyena> Guest11170: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#321 [13:25] <Mightyena> Guest11170: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#322 [13:26] <Guest11170> Do i have to download this?
#323 [13:26] <Guest11170> is it safe?
#324 [13:26] <mattym> Guest11170, Yes
#325 [13:27] <Guest11170> Is there another way?
#326 [13:28] <WicherW> https://paste.ubuntu.com/p/SMSr9f6GMs/
#327 [13:28] * Szlakuu [webchat@78.155.112.5] has joined #minecrafthelp
#328 [13:29] <Szlakuu> Hi I have a problem, I bought Minecraft many many years ago and I havent play for such a long time
#329 [13:29] <Szlakuu> And i cant remember if i migrate my account or not
#330 [13:29] <mattym> WicherW, What does minecrafts ingame memory usage say? You cant tell how much it uses based on the system ram, cause the system also does other things.
#331 [13:29] <mattym> WicherW, You may also need a driver update, give me a moment to find it.
#332 [13:29] <WicherW> ok
#333 [13:30] <mattym> WicherW, In the games F3, what does it say under Display on the right?
#334 [13:31] <Szlakuu> I tried every e-mail I ever used to login in or migrate my account but every of them was bad, but i downloaded minecraft demo trial and I logged in with my old username and password and it works. Is there any chance to get my account back with new e-mail only with that informations?
#335 [13:31] <mattym> Szlakuu, No you will need to contact Mojang support.
#336 [13:31] <mattym> ??> Szlakuu account/send-email
#337 [13:31] <Mightyena> Szlakuu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#338 [13:31] * DogukanKilinc [webchat@159.146.50.7] has joined #minecrafthelp
#339 [13:31] <WicherW> somehow can i send sreenshot?
#340 [13:32] <mattym> ??> WicherW imgur
#341 [13:32] <Mightyena> WicherW: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#342 [13:32] <DogukanKilinc> Hey I have GLFW error 65542 and my ubuntu thing is paste.ubuntu.com/p/dSHYXZ3J8d/
#343 [13:32] <mattym> DogukanKilinc, One moment.
#344 [13:35] * Szlakuu [webchat@78.155.112.5] has quit. (Quit: webchat.esper.net)
#345 [13:35] <mattym> DogukanKilinc, Download and Install the Catalyst Software Suite listed under the Widnwos 7 64-Bit section from this page https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000m-series/amd-radeon-hd-7650m
#346 [13:35] * TeeGee [webchat@ti0191a330-0519.bb.online.no] has quit. (Quit: webchat.esper.net)
#347 [13:35] <WicherW> https://imgur.com/a/GBTDbx2
#348 [13:36] <DogukanKilinc> thanks matty
#349 [13:36] <Guest11170> https://paste.ubuntu.com/p/P9ZrRT2sPx/
#350 [13:37] <mattym> Guest11170, Give me one moment.
#351 [13:38] <mattym> Guest11170, See if this helps at all https://minecraftirc.net/support-articles/windows/special-characters/
#352 [13:41] * DabiOnEm [webchat@cpc111763-lutn13-2-0-cust256.9-3.cable.virginm.net] has joined #minecrafthelp
#353 [13:41] <DabiOnEm> How long do responses come in? I sent a refund request and havent got any replies in 3 days
#354 [13:43] <mattym> DabiOnEm, It takes them a while.
#355 [13:44] <Guest11170> Ok i have changed the character and will restart my laptop
#356 [13:44] <mattym> Guest11170, Read it again.
#357 [13:44] * Guest11170 [webchat@80-110-66-22.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#358 [13:46] * DabiOnEm [webchat@cpc111763-lutn13-2-0-cust256.9-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#359 [13:50] * nick [webchat@80-110-66-22.cgn.dynamic.surfer.at] has joined #minecrafthelp
#360 [13:50] <nick> It did not work
#361 [13:51] * nick is now known as Guest41671
#362 [13:51] <mattym> Guest41671, Did you read what it said? Did you make a new windows user account, or just change the current one?
#363 [13:52] <Guest41671> change
#364 [13:53] <Guest41671> also changed my microsoft account linked to it
#365 [13:53] <mattym> Guest41671, You need to make a new user account on the PC and test it there. If this is whats causing the issue, just changing it will not help.
#366 [13:53] <Guest41671> ok will do that
#367 [13:56] * Arnaud_92 [webchat@35.40.11.109.rev.sfr.net] has joined #minecrafthelp
#368 [13:57] <Arnaud_92> I have trouble with the security questions and I don't have the email which I used to log in because I do not have it anymore. I know the answer to the questions but i don't know if I used capitals or not. Thanks by advance
#369 [13:58] <WicherW> and?://
#370 [13:58] <Arnaud_92> so i cannot change my skins for example...
#371 [13:59] <Arnaud_92> I would like to have the entire possession of my account if possible...
#372 [14:01] <Guest41671> just tested it
#373 [14:01] <Guest41671> did not work
#374 [14:03] <WicherW> mattym are u there?:/
#375 [14:05] <WicherW> ehh ok..
#376 [14:08] <Guest41671> Hello?
#377 [14:08] * frey [webchat@CPE00fc8d8c72c3-CM00fc8d8c72c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#378 [14:08] * Sparperetor [webchat@90.206.69.213] has joined #minecrafthelp
#379 [14:08] <frey> hello
#380 [14:09] <Sparperetor> hello, are you the people that can help with my minecraft problems?
#381 [14:09] * frey [webchat@CPE00fc8d8c72c3-CM00fc8d8c72c0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#382 [14:09] <Sparperetor> that would be fantastic, as I cannot connect to a friend's world
#383 [14:13] <WicherW> how can i back tomorrow to the same helper?
#384 [14:14] * Christina [webchat@47.189.20.31] has joined #minecrafthelp
#385 [14:15] <Christina> Hi I accidentally ought the wrong version of minecraft, I bought Java instead of Windows 10. Could I get a refund to the buy the Windows 10 version?
#386 [14:19] <WicherW> i will back tomorrow:/
#387 [14:19] * WicherW [webchat@89-69-130-109.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#388 [14:19] <Christina> Wait can you please help
#389 [14:19] <Christina> what could I do?
#390 [14:19] * shpeepee [webchat@178.157.252.88] has joined #minecrafthelp
#391 [14:20] <shpeepee> hey
#392 [14:20] <shpeepee> so
#393 [14:20] <shpeepee> I was here about 2 hours ago
#394 [14:20] <shpeepee> Asking about a problem I had with setting up a server
#395 [14:20] * anas [webchat@79-72-129-105.dynamic.dsl.as9105.com] has joined #minecrafthelp
#396 [14:20] <shpeepee> I can join just fine, but my friends can't
#397 [14:21] <anas> i cant seem to connect to the minecraft servers and it keeps telling me i am offline
#398 [14:22] <Christina> Do you know what to do if you bought the wrong version of minecraft
#399 [14:22] <shpeepee> I was told to try portforwarding again and make sure that I was forwarding my private IP address. Well, I WAS forwarding with my private IP. I can send a picture of how it looks but I'll have to send it in a private message then as I don't want others to see my private IP
#400 [14:24] * anas [webchat@79-72-129-105.dynamic.dsl.as9105.com] has quit. (Client Quit)
#401 [14:25] <shpeepee> Is it possible to exchange information like discord or something so I can send pictures of what I am doing? It may help you
#402 [14:28] * anas [webchat@79-72-13-130.dynamic.dsl.as9105.com] has joined #minecrafthelp
#403 [14:28] * Xavier_Dare [webchat@162.213.52.206] has joined #minecrafthelp
#404 [14:28] <anas> i cant seem to login because it tells me i am offline but i am connected to the internet
#405 [14:29] <Xavier_Dare> Hi im getting authentication servers are down message. is this true or a client bug? if they are down when will they be back up
#406 [14:40] <lord|> Xavier_Dare: https://twitter.com/MojangStatus/status/1239636222374445057
#407 [14:40] <lord|> currently down, yes
#408 [14:40] * tttt [webchat@pool-72-92-234-60.prvdri.fios.verizon.net] has joined #minecrafthelp
#409 [14:42] * anas [webchat@79-72-13-130.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#410 [14:43] * Sunflower [webchat@host-92-24-53-52.ppp.as43234.net] has joined #minecrafthelp
#411 [14:44] <Sunflower> Does anybody know when the authentication servers finish their maintenance? Can't log into my server right now
#412 [14:44] <tttt> same
#413 [14:44] <lord|> Sunflower: it wasn't scheduled maintenance so we don't really know when it will be back
#414 [14:44] <lord|> mojangstatus twitter has info though https://twitter.com/MojangStatus
#415 [14:45] <Sunflower> Thank you lord|
#416 [14:46] <tttt> this virus is affecting all
#417 [14:46] * anas [webchat@88-144-165-143.host.pobb.as13285.net] has joined #minecrafthelp
#418 [14:46] <anas> i cant seem to login because it tells me i am offline but i am connected to the internet
#419 [14:47] <tttt> Mojang Status (@MojangStatus) | Twitter
#420 [14:47] <tttt> mojangstatus twitter has info though https://twitter.com/MojangStatus
#421 [14:48] * tttt [webchat@pool-72-92-234-60.prvdri.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#422 [14:49] * Guest41671 [webchat@80-110-66-22.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
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#424 [14:50] * Brynan [webchat@75-142-217-26.static.rvsd.ca.charter.com] has joined #minecrafthelp
#425 [14:51] <fly> hey whenever i log into a server it says the authentication servers are currently down
#426 [14:51] <Brynan> Authentication servers are down when i try to connect to realms
#427 [14:51] <fly> what about servers tho
#428 [14:51] * Serina_Wold [webchat@ti0186q160-7075.bb.online.no] has joined #minecrafthelp
#429 [14:52] <Serina_Wold> Hey, i cant connect to my realm
#430 [14:52] <fly> i cant connexct to a server
#431 [14:52] <Sunflower> https://twitter.com/MojangStatus/status/1239636222374445057
#432 [14:52] * UncleMattJG [webchat@5ec29903.skybroadband.com] has joined #minecrafthelp
#433 [14:53] * fly [webchat@d24-141-152-5.home.cgocable.net] has quit. (Client Quit)
#434 [14:53] * Serina_Wold [webchat@ti0186q160-7075.bb.online.no] has quit. (Client Quit)
#435 [14:53] <UncleMattJG> are the authentication servers down?
#436 [14:54] * Talitos_ [webchat@2.155.49.106.dyn.user.ono.com] has joined #minecrafthelp
#437 [14:54] <anas> does that mean you cant logon at all
#438 [14:56] * Spiritbee [webchat@cpe-184-56-169-216.neo.res.rr.com] has joined #minecrafthelp
#439 [14:57] * Talitos_ [webchat@2.155.49.106.dyn.user.ono.com] has quit. (Client Quit)
#440 [14:57] <Spiritbee> my minecraft when i try to connect to a server says its under maintenance I even tried my own server that I know was not under maintenance and it still said it. help?
#441 [14:58] <Sunflower> Minecraft cannot authenticate the accounts; https://twitter.com/MojangStatus/status/1239636222374445057
#442 [14:59] * Spiritbee [webchat@cpe-184-56-169-216.neo.res.rr.com] has quit. (Client Quit)
#443 [15:00] * lil_tata [webchat@dhcp-30-23-3-1f-a4-75.cpe.townisp.com] has quit. (Quit: webchat.esper.net)
#444 [15:03] * ova117 [webchat@170.250.46.70] has joined #minecrafthelp
#445 [15:03] * ova117 [webchat@170.250.46.70] has quit. (Client Quit)
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#447 [15:03] * Punch_diamonds [webchat@c-73-8-90-134.hsd1.il.comcast.net] has joined #minecrafthelp
#448 [15:04] <Punch_diamonds> are the minecraft servers down
#449 [15:05] <Punch_diamonds> not servers like hypixel i mean like just minecraft itself
#450 [15:05] <Sunflower> https://twitter.com/MojangStatus/status/1239636222374445057
#451 [15:05] <Sunflower> https://twitter.com/MojangStatus/status/1239636222374445057
#452 [15:06] * Sunflower [webchat@host-92-24-53-52.ppp.as43234.net] has left #minecrafthelp
#453 [15:07] <Punch_diamonds> :(
#454 [15:07] <Punch_diamonds> minecraft is down :(
#455 [15:10] * oof [webchat@85.29.83.214] has joined #minecrafthelp
#456 [15:10] <oof> Why I can't connect any servers on java edition?
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#458 [15:17] * Brynan [webchat@75-142-217-26.static.rvsd.ca.charter.com] has quit. (Quit: webchat.esper.net)
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#460 [15:25] <anas> i cant seem to login because it tells me i am offline but i am connected to the internet
#461 [15:26] <anas> on the launcher
#462 [15:31] <shpeepee> I was told to try portforwarding again and make sure that I was forwarding my private IP address. Well, I WAS forwarding with my private IP. I can send a picture of how it looks but I'll have to send it in a private message then as I don't want others to see my private IP
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#465 [15:44] * Ranek [webchat@m95-153-22-73.cust.tele2.ee] has joined #minecrafthelp
#466 [15:44] <PanieBartku> Hello
#467 [15:45] <Ranek> i cannot log into my minecraft account
#468 [15:46] <PanieBartku> I and anybody else can't see my skin in multiplayer game, what to do?
#469 [15:46] * bossie100 [webchat@dhcp-077-249-251-158.chello.nl] has joined #minecrafthelp
#470 [15:46] <bossie100> sup guys
#471 [15:47] * Ranek [webchat@m95-153-22-73.cust.tele2.ee] has quit. (Client Quit)
#472 [15:47] <bossie100> I don't receive any e-mails for resetting my account password
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#475 [16:15] * Bruno [webchat@82.23.159.21] has joined #minecrafthelp
#476 [16:16] <Bruno> Heya. I have a problem with 65542 error. The driver does not appear to support OpenGL. Does anyone know how to solve this issue?
#477 [16:17] * WillyBoi04 [webchat@c-73-83-245-35.hsd1.wa.comcast.net] has joined #minecrafthelp
#478 [16:18] <WillyBoi04> GLFW 65543 requested openGL verions 2.0, got version 1.4
#479 [16:18] <WillyBoi04> Using windows XP and cant run minecraftjava
#480 [16:19] <mattym> ??> Bruno win/dxdiag
#481 [16:19] <Mightyena> Bruno: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#482 [16:19] <mattym> WillyBoi04, Windows XP is no longer supported by the game.
#483 [16:19] <WillyBoi04> is there any version that is
#484 [16:19] <Bruno> @Mightyena Thank you somuch :)
#485 [16:19] <mattym> WillyBoi04, The game in general will no longer run on it.
#486 [16:19] <WillyBoi04> oh
#487 [16:37] * Texas_CFH [webchat@93.176.153.222] has joined #minecrafthelp
#488 [16:37] <Texas_CFH> HELLO?
#489 [16:38] <Texas_CFH> Hello?
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#491 [16:43] * Timothy [webchat@71-32-171-209.desm.qwest.net] has joined #minecrafthelp
#492 [16:43] <Timothy> Hello?
#493 [16:45] * Timothy [webchat@71-32-171-209.desm.qwest.net] has quit. (Client Quit)
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#495 [16:45] * needhelp [webchat@c-24-61-196-91.hsd1.ma.comcast.net] has joined #minecrafthelp
#496 [16:46] <Connor_> Whenever i try to log into minecraft it crashes before i can even play. When its loading the bar almost goes full but then my game crashes and i do not know what to do. Help
#497 [16:47] * brayden7 [webchat@c-73-81-217-252.hsd1.pa.comcast.net] has joined #minecrafthelp
#498 [16:48] <brayden7> so, im trying to log into minecraft.net on my sisters laptop and the "login" button doesnt doi anything
#499 [16:48] <brayden7> it works on my computer
#500 [16:48] <brayden7> but not hers
#501 [16:48] <brayden7> any idea in what to do?
#502 [16:48] <needhelp> Hi! I used to play minecraft a bunch a very long time ago. I have the receipt in my email from Mojang that I purchased minecraft and that receipt has a OrderID and a Transfer ID. I no longer have access to the email I used to use and I was wondering if I can still obtain minecraft without paying another fee.
#503 [16:49] <Connor_> hey brayden7 try to close and reopen the tab or reload it
#504 [16:49] <brayden7> slt
#505 [16:49] <brayden7> alr
#506 [16:50] <brayden7> wont work
#507 [16:51] <brayden7> it wont work
#508 [16:52] * brayden7 [webchat@c-73-81-217-252.hsd1.pa.comcast.net] has joined #minecrafthelp
#509 [16:52] <brayden7> still wont work connor_
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#512 [16:57] * Noah [webchat@97-118-46-140.hlrn.qwest.net] has joined #minecrafthelp
#513 [16:58] <Noah> I accidentally bought two realms and was wondering if I could get one refunded?
#514 [16:59] * JAck [webchat@ool-4a59c788.dyn.optonline.net] has joined #minecrafthelp
#515 [16:59] <JAck> hello
#516 [16:59] * JAck is now known as Guest97065
#517 [16:59] <Guest97065> im trying to buy a realm in minecraft java
#518 [16:59] * Noah [webchat@97-118-46-140.hlrn.qwest.net] has quit. (Client Quit)
#519 [17:00] <Guest97065> its telling me i dont have an account
#520 [17:00] * Guest97065 [webchat@ool-4a59c788.dyn.optonline.net] has quit. (Client Quit)
#521 [17:01] * Jack [webchat@ool-4a59c788.dyn.optonline.net] has joined #minecrafthelp
#522 [17:01] <Jack> hello
#523 [17:01] <Jack> im trying to buy a realm for minectaft java
#524 [17:01] * Jack is now known as Guest26369
#525 [17:02] <Guest26369> when i try to buy a realm it says i dont have an account
#526 [17:03] <Guest26369> are you theree
#527 [17:05] <Guest26369> THis is dumb
#528 [17:05] <Guest26369> aijfioeawjfaiosefjweiefj\\
#529 [17:07] * wildfire [webchat@host-67-44-192-246.hnremote.net] has joined #minecrafthelp
#530 [17:08] <wildfire> hello, I noticed that my custom skin works just fine in singleplayer but it doesn't work in a LAN world (I just show up as Alex) does anyone know how to fix this
#531 [17:09] * NICKNAME [webchat@ool-4a59c788.dyn.optonline.net] has joined #minecrafthelp
#532 [17:09] <NICKNAME> When i try and buy a minecraft java realm it tells me i dony have an account
#533 [17:12] * Bighez [webchat@93-40-211-133.ip40.fastwebnet.it] has joined #minecrafthelp
#534 [17:13] <NICKNAME> Should i reapeat my quesetion
#535 [17:13] <NICKNAME> When i try and buy a minecraft java realm it tells me i dony have an account
#536 [17:13] <Bighez> Hi i have a problem, when i log in in my launcher it says "invalid username or password
#537 [17:13] <Bighez> what i can do?
#538 [17:13] <shpeepee> I was here earlier with my question about how my friends can't join my server but I can. I was told to try portforwarding again and make sure that I was forwarding my private IP address. Well, I WAS forwarding with my private IP. I can send a picture of how it looks but I'll have to send it in a private message then as I don't want others to see my
#539 [17:13] <shpeepee> private IP (repated question)
#540 [17:14] <NICKNAME> so this is like a server of questions
#541 [17:14] <Bighez> yes
#542 [17:15] <NICKNAME> oh
#543 [17:15] <Bighez> Hi i have a problem, when i log in in my launcher it says "invalid username or password
#544 [17:15] <Bighez> what ca i do?
#545 [17:15] <NICKNAME> idk
#546 [17:16] * CroneZBoy [webchat@84.17.56.43] has joined #minecrafthelp
#547 [17:16] <CroneZBoy> My minecraft seems to be login throttled
#548 [17:16] * NICKNAME [webchat@ool-4a59c788.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#549 [17:16] <CroneZBoy> i can login using my mobile connection but not my wifi connection
#550 [17:18] <CroneZBoy> how do i resolve this login throttle on my ip ?
#551 [17:20] <GreyVulpine> Using a VPN through your wifi connection?
#552 [17:20] <GreyVulpine> If so, don't.
#553 [17:20] <Bighez> Hi i have a problem, when i log in in my launcher it says "invalid username or password
#554 [17:20] <Bighez> what i can do?
#555 [17:21] <GreyVulpine> Reset your password?
#556 [17:21] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has joined #minecrafthelp
#557 [17:21] <Bighez> i do it 5 times
#558 [17:21] <Bighez> it says invalid us or pss
#559 [17:22] <GreyVulpine> ??> Bighez tools/hjt
#560 [17:22] <Mightyena> Bighez: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#561 [17:22] <Mightyena> Bighez: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#562 [17:22] <CroneZBoy> using vpn works but when does this login throttle issue go away or how do i get rid of it
#563 [17:22] <Bighez> i contact mojang but i dont know
#564 [17:22] <GreyVulpine> CroneZBoy - Simply wait.
#565 [17:22] <CroneZBoy> okay
#566 [17:24] <Bighez> https://paste.ubuntu.com/p/8BzX8kttb4/
#567 [17:24] <Bighez> this is the link
#568 [17:25] <GreyVulpine> Bighez - See lines 32 and 33?
#569 [17:25] <Bighez> what is?
#570 [17:26] <GreyVulpine> O1 - Hosts: 35.156.90.191 authserver.mojang.com
#571 [17:26] <GreyVulpine> O1 - Hosts: 35.156.90.191 sessionserver.mojang.com
#572 [17:26] <Bighez> ok what i do?
#573 [17:27] <GreyVulpine> What this tells me, is that somebody with access to this computer, has been using a pirated/third-party launcher to play minecraft without purchasing it. In doing so, it redirects all logins to a third-party server, to circumvent going through official servers.
#574 [17:27] <GreyVulpine> Which is why you can't log in currently.
#575 [17:27] <Bighez> for resolve i can do something?
#576 [17:27] <GreyVulpine> Indeed. Talk with that person. Make sure they're not going to do it again. Delete that unofficial launcher, so that this doesn't happen again.
#577 [17:28] <GreyVulpine> Next, we need to remove those entries.
#578 [17:28] <Bighez> but i dont know who is
#579 [17:28] <GreyVulpine> Then, if this happens again, you won't be able to log in again. Copy these steps down should this happen again
#580 [17:29] <GreyVulpine> Ready to begin?
#581 [17:29] <Bighez> yes
#582 [17:29] <GreyVulpine> Bighez - Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#583 [17:30] <Bighez> one moment i translate im italian
#584 [17:30] * wildfire [webchat@host-67-44-192-246.hnremote.net] has quit. (Quit: webchat.esper.net)
#585 [17:30] <Bighez> ok i have open
#586 [17:31] <GreyVulpine> Bighez - Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#587 [17:32] <Bighez> in the white note?
#588 [17:32] <GreyVulpine> Yes
#589 [17:34] <Bighez> i have the new note with this %systemroot%\system32\drivers\etc\hosts
#590 [17:34] <GreyVulpine> You need to go up to File -> Open
#591 [17:35] <Bighez> i can send you photos because i ave so much difficult
#592 [17:38] <Bighez> ok ok i understand
#593 [17:38] <Bighez> the sistem say me there is another ok im here
#594 [17:39] <Bighez> go with another steps
#595 [17:39] <Bighez> GreyVulpine
#596 [17:39] <GreyVulpine> Bighez - Look towards the bottom of the file. You'll see at least two lines that have "mojang" in them. Delete both those lines. Save the file. Change your password on the website. Then attempt to log into the official launcher.
#597 [17:41] <Bighez> https://paste.ubuntu.com/p/TVTHKtQBMM/
#598 [17:41] <Bighez> only this
#599 [17:42] <GreyVulpine> Yes, delete both those lines
#600 [17:42] <Bighez> full line or only "mojang"
#601 [17:42] <Bighez> ?
#602 [17:43] <GreyVulpine> Full line
#603 [17:43] <Bighez> ok
#604 [17:43] <Bighez> then i have to change the pass
#605 [17:43] <Bighez> ?
#606 [17:43] <GreyVulpine> Yes
#607 [17:44] <Bighez> ok
#608 [17:45] <Bighez> ok and then i log in into the launcher
#609 [17:45] <Bighez> ?
#610 [17:45] <GreyVulpine> Yes
#611 [17:45] <Bighez> ok one moment
#612 [17:46] <Bighez> you saved my life bro thank you so much
#613 [17:46] * GreyVulpine nods
#613 [17:46] <Bighez> can i leave a feed
#614 [17:46] <Bighez> 5 STARS BRO
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#618 [17:52] * KingHypno [webchat@c-67-168-51-226.hsd1.wa.comcast.net] has joined #minecrafthelp
#619 [17:54] <KingHypno> Whenever I join my friends realm, im able to interact with everything for a few second but i get kicked and this message pops up "Connection Lost Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host"
#620 [17:56] * shpeepee [webchat@178.157.252.88] has quit. (Quit: webchat.esper.net)
#621 [17:58] <KingHypno> nvm i fixed it
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#623 [18:03] * zeote [webchat@139.138.95.6] has joined #minecrafthelp
#624 [18:04] <zeote> yo
#625 [18:05] * zeote [webchat@139.138.95.6] has joined #minecrafthelp
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#627 [18:34] * Here_Comes_Mel [webchat@modemcable172.97-83-70.mc.videotron.ca] has joined #minecrafthelp
#628 [18:35] <Here_Comes_Mel> Hi, I downloaded Minecraft on my MacOs but I cannot open the game, it keeps crashing
#629 [18:43] * Here_Comes_Mel [webchat@modemcable172.97-83-70.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
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#632 [19:03] * Jon_X [webchat@c-174-49-203-237.hsd1.pa.comcast.net] has joined #minecrafthelp
#633 [19:03] <Jon_X> i dont remember security questions
#634 [19:04] <Jon_X> i want a skin change
#635 [19:04] <RageQuitChick> When I go to sign into my account, I verify I'm not a robot but it stays at the same screen. It doesn't log me in.
#636 [19:05] <Jon_X> this help service blows cock for skittle
#637 [19:05] <Jon_X> fuck microsoft
#638 [19:05] <Absol> Jon_X: Please keep it civil
#639 [19:08] * Patriot8 [webchat@c-69-242-189-181.hsd1.mo.comcast.net] has joined #minecrafthelp
#640 [19:11] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
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#642 [19:11] <Patriot8> Hi, recently my hard drive that had a installation of Minecraft got corrupted. I have been trying to reinstall Minecraft on a new hard drive but it keeps referring to the old hard drive. is their a way to change the install location?
#643 [19:12] <CubeTheThird> Patriot8, you may need to uninstall it first from your control panel
#644 [19:13] <Patriot8> the .minecraft folder?
#645 [19:13] <CubeTheThird> Patriot8, no. The Windows control panel
#646 [19:14] <Patriot8> ive already deleted it.
#647 [19:15] <Patriot8> it keeps saying "invalid drive A:"
#648 [19:15] <CubeTheThird> Patriot8, like, when you try installing it from the installer on https://minecraft.net/download ?
#649 [19:16] * jetflexer [webchat@c-73-68-67-179.hsd1.ma.comcast.net] has joined #minecrafthelp
#650 [19:16] <Patriot8> yes, im using that same one
#651 [19:17] <jetflexer> my minecraft fails to start up. it has been crashing on the load screen right before the main menu all day
#652 [19:17] <CubeTheThird> ??> jetflexer av/adwcleaner
#653 [19:17] <Mightyena> jetflexer: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#654 [19:17] <Mightyena> jetflexer: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#655 [19:17] <CubeTheThird> Patriot8, and it isn't giving you an option to customize the installation?
#656 [19:18] <Patriot8> no
#657 [19:18] * jetflexer [webchat@c-73-68-67-179.hsd1.ma.comcast.net] has quit. (Client Quit)
#658 [19:20] <CubeTheThird> Patriot8, huh. That sounds like a bug with the installer then. I'm wondering if you'd have to edit the registry to fix that
#659 [19:21] <Patriot8> Do you know how to do that?
#660 [19:22] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has joined #minecrafthelp
#661 [19:22] <CubeTheThird> Patriot8, I don't normally use Windows, so I'd have to do some digging. You might get more reliable help with microsoft support, but if you'd prefer to stick around I can take a look
#662 [19:23] <Patriot8> no that's alright. Thanks alot! I take it from here.
#663 [19:23] <CubeTheThird> no problem
#664 [19:23] <CubeTheThird> no problem
#665 [19:23] * Patriot8 [webchat@c-69-242-189-181.hsd1.mo.comcast.net] has left #minecrafthelp
#666 [19:26] <RageQuitChick> So I just tried on my phone. Apparently I can log into my account with no issues on my phone, but when I try on the computer, it keeps me on the same screen after I verify instead of logging me in.
#667 [19:27] * jetflexer [webchat@c-73-68-67-179.hsd1.ma.comcast.net] has joined #minecrafthelp
#668 [19:27] <CubeTheThird> RageQuitChick, on the website?
#669 [19:27] <jetflexer> ok i have used the antivirus
#670 [19:27] <CubeTheThird> jetflexer, alright. Any luck?
#671 [19:27] <jetflexer> let me try to open minecraft again
#672 [19:28] <RageQuitChick> Yes. I'm trying to buy the game for my computer but it won't let me log into my account to let me do so
#673 [19:28] <CubeTheThird> RageQuitChick, are you using a VPN/Proxy?
#674 [19:30] <RageQuitChick> I'm just on chrome trying to log in. I put in my info then do the verify but instead of logging me in, it keeps me on the log in screen
#675 [19:31] <CubeTheThird> RageQuitChick, you didn't answer my question
#676 [19:31] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has quit. (Ping timeout: 204 seconds)
#677 [19:32] <jetflexer> minecraft is running normally again, thank you
#678 [19:32] * jetflexer [webchat@c-73-68-67-179.hsd1.ma.comcast.net] has quit. (Client Quit)
#679 [19:35] <RageQuitChick> I honestly have no idea if I am or not
#680 [19:35] <CubeTheThird> RageQuitChick, ok. We can run an application scan to check some things then
#681 [19:35] <CubeTheThird> ??> RageQuitChick tools/hjt
#682 [19:35] <Mightyena> RageQuitChick: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#683 [19:35] <Mightyena> RageQuitChick: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#684 [19:39] <RageQuitChick> https://paste.ubuntu.com/p/pPk6nnwnNd/
#685 [19:39] <CubeTheThird> ahhh that would explain it
#686 [19:40] <CubeTheThird> ??> RageQuitChick info/mcleaks
#687 [19:40] <Mightyena> RageQuitChick: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#688 [19:40] <Mightyena> RageQuitChick: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#689 [19:40] <RageQuitChick> Ah I thought I deleted it. Obviously not.
#690 [19:40] <CubeTheThird> ??> RageQuitChick win/hosts/edit
#691 [19:40] <Mightyena> RageQuitChick: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#692 [19:40] <Mightyena> RageQuitChick: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#693 [19:43] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#694 [19:44] <RageQuitChick> ok then what?
#695 [19:44] <CubeTheThird> RageQuitChick, when you have it open, remove the lines in the file that have mojang in it
#696 [19:45] <RageQuitChick> then is that it?
#697 [19:45] <CubeTheThird> RageQuitChick, save it and try logging in again
#698 [19:46] <RageQuitChick> Worked that time! Thank you!
#699 [19:46] <CubeTheThird> no problem :3
#700 [19:54] * MagicalMuffins [webchat@128.12.246.112] has joined #minecrafthelp
#701 [19:55] <MagicalMuffins> Hi, I'm having trouble logging into my account
#702 [19:55] <MagicalMuffins> Where can I go to help with that.
#703 [19:56] <CubeTheThird> MagicalMuffins, what trouble exactly?
#704 [19:56] <MagicalMuffins> I haven't logged in a real long time.
#705 [19:56] <MagicalMuffins> I reset my password
#706 [19:56] <MagicalMuffins> Then I try to log in and says invalid e-mail or password
#707 [19:56] <CubeTheThird> MagicalMuffins, are you using a VPN/Proxy?
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#710 [19:56] <MagicalMuffins> Nope
#711 [19:57] <CubeTheThird> ??> MagicalMuffins tools/hjt
#712 [19:57] <Mightyena> MagicalMuffins: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#713 [19:57] <Mightyena> MagicalMuffins: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#714 [19:57] <MagicalMuffins> Nope
#715 [19:58] <CubeTheThird> MagicalMuffins, please follow the instructions Mightyena gave you
#716 [19:58] * HazelEyedMuse [webchat@99-117-88-179.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
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#718 [19:59] <HazelEyedMuse> Hey! So, I just got Realms tonight, but when I try to log in to my new world, I keep getting this error: internal exception java io.ioexception forcibly closed by remote host Any thoughts?
#719 [20:00] * henny [webchat@c-73-135-121-11.hsd1.va.comcast.net] has joined #minecrafthelp
#720 [20:00] <henny> hello when i try and launch the game the loading bar goes up then it crashes
#721 [20:01] * henny [webchat@c-73-135-121-11.hsd1.va.comcast.net] has quit. (Client Quit)
#722 [20:01] <CubeTheThird> HazelEyedMuse, what region are you in?
#723 [20:01] <HazelEyedMuse> United States, Tennessee
#724 [20:01] <HazelEyedMuse> :)
#725 [20:02] <CubeTheThird> HazelEyedMuse, hmm ok. I've seen a few other cases of connection issues with Realms lately. I'll pass that info along, but you may want to send in a support request too
#726 [20:02] <CubeTheThird> ??> HazelEyedMuse mojang/email
#727 [20:02] <Mightyena> HazelEyedMuse: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#728 [20:02] <Mightyena> HazelEyedMuse: Note: Do NOT send more than one at a time.
#729 [20:02] <HazelEyedMuse> Thank you so much!
#730 [20:03] <SaySup> Sup! I switched computers, forgot my security questions, and can't access the email associated with my account. Is there any way I can still get into it?
#731 [20:03] <CubeTheThird> SaySup, you'll have to contact Mojang support about that
#732 [20:03] <CubeTheThird> ??> SaySup mojang/email
#733 [20:03] <Mightyena> SaySup: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#734 [20:03] <Mightyena> SaySup: Note: Do NOT send more than one at a time.
#735 [20:04] <SaySup> Alrighty
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#737 [20:18] * kelon [webchat@ool-4a5a508a.dyn.optonline.net] has joined #minecrafthelp
#738 [20:18] <kelon> When I try and get into the game, its says that my drive isn't updated
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#740 [20:20] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#741 [20:21] <kelon> when I try and launch Minecraft it says that "the driver does not appear to support OpenGL"
#742 [20:21] <CubeTheThird> kelon, do you have a dxdiag report?
#743 [20:21] <kelon> i don't know what that is :(
#744 [20:21] <CubeTheThird> ??> kelon win/dxdiag
#745 [20:21] <Mightyena> kelon: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#746 [20:23] <kelon> is it safe?
#747 [20:23] <kelon> will it cause any viruses or issues
#748 [20:23] <kelon> ?
#749 [20:24] <CubeTheThird> kelon, umm no. I'm just getting a report from your system
#750 [20:24] <CubeTheThird> kelon, so yes it's safe
#751 [20:27] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has joined #minecrafthelp
#752 [20:28] <kelon> i got it
#753 [20:28] <kelon> do i paste it to the chat
#754 [20:28] <CubeTheThird> kelon, now give the link to it here
#755 [20:28] <kelon> https://paste.ubuntu.com/p/PVXDWcMXQK/
#756 [20:29] <CubeTheThird> kelon, sorry, but your PC does not meet the minimum system requirements for the game. In fact, it's so old it shouldn't even have Windows 10 on it
#757 [20:29] <kelon> LOL okay
#758 [20:29] <kelon> thanks
#759 [20:30] <CubeTheThird> no problem :3
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#761 [20:56] * MelissaCole [webchat@74.197.82.179] has joined #minecrafthelp
#762 [20:56] <MelissaCole> Is anyone here to help?
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#765 [21:08] * Free [webchat@c-73-73-19-178.hsd1.il.comcast.net] has joined #minecrafthelp
#766 [21:10] <Free> It's been awhile since I have played minecraft, and when I try to open the launcher, I get an error message saying "Minecraft quit unexpectedly". I want to redownload the launcher, but I'm worried it will make me pay money to do so when I already have a minecraft account
#767 [21:13] * Free [webchat@c-73-73-19-178.hsd1.il.comcast.net] has quit. (Client Quit)
#768 [21:15] * chris [webchat@ip72-199-3-142.sd.sd.cox.net] has joined #minecrafthelp
#769 [21:15] <chris> hi, I just bought windows 10 minecraft today but I cant login to Minecraft.net
#770 [21:20] * swen [webchat@pool-108-46-157-216.nycmny.fios.verizon.net] has joined #minecrafthelp
#771 [21:20] * polarpop926 [webchat@71.12.43.174] has joined #minecrafthelp
#772 [21:20] <swen> Bought full version of minecraft, but only able to play beta.
#773 [21:21] <polarpop926> hello everyone im having trouble connecting to a server but every other server im not lagging and every other game i play has perfect connection. i have no idea how to fix it or make it better please help
#774 [21:22] * Ricardo [webchat@24.225.205.16] has joined #minecrafthelp
#775 [21:22] <polarpop926> @swen did you download the full version
#776 [21:22] <Ricardo> I cant log in
#777 [21:22] <CubeTheThird> chris, do you mean the Windows 10 edition, or the java edition?
#778 [21:23] <CubeTheThird> swen, which edition of the game?
#779 [21:23] <CubeTheThird> polarpop926, what's the connection issue exactly?
#780 [21:23] <Ricardo> I can not log in in my account.
#781 [21:23] <CubeTheThird> Ricardo, what happens when you try?
#782 [21:24] <polarpop926> so it gives me the java.io error after kicking me from the server but when i try other servers its perfectly fine
#783 [21:24] <Ricardo> Invalid username or password.
#784 [21:24] <swen> CubeTheThird polarpop926, I dowloaded to version it told me to download right after i bought it.
#785 [21:24] <CubeTheThird> polarpop926, what's the exact error message?
#786 [21:24] <CubeTheThird> Ricardo, can I assume you've tried resetting your password?
#787 [21:24] <polarpop926> what website did you download it from is what he is asking swen
#788 [21:25] <Ricardo> Invalid email or password.
#789 [21:25] <swen> minecraft.net
#790 [21:26] <polarpop926> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#791 [21:26] <Ricardo> Me?
#792 [21:26] <CubeTheThird> Ricardo, you didn't answer my question
#793 [21:26] <CubeTheThird> swen, so the Java edition? Do you mean it says Demo when you login to the game?
#794 [21:26] <Ricardo> Yes I did.
#795 [21:26] <CubeTheThird> polarpop926, what's your ping for that server?
#796 [21:26] <CubeTheThird> Ricardo, are you using a VPN/Proxy?
#797 [21:26] <Ricardo> it says invalid email or password
#798 [21:26] <Ricardo> No
#799 [21:26] <polarpop926> it starts off at 56 then shoots up to 578
#800 [21:26] <CubeTheThird> ??> Ricardo tools/hjt
#801 [21:26] <Mightyena> Ricardo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#802 [21:26] <Mightyena> Ricardo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#803 [21:27] <swen> CubeTheThird, yes, it only allows me to play the demo version. It still says i can buy the full version but i already did.
#804 [21:27] <CubeTheThird> swen, what username did you register for your account?
#805 [21:28] <Ricardo> What is it for?
#806 [21:28] <polarpop926> CubeTheThird it starts off at 56 then shoots up to 578
#807 [21:28] <CubeTheThird> Ricardo, it's a tool we use to create a report of all the programs you have running on your PC. Helps to diagnose connection problems
#808 [21:29] <CubeTheThird> polarpop926, hmm sounds like you've got a poor connection to it t hen
#809 [21:29] * swen [webchat@pool-108-46-157-216.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#810 [21:29] <polarpop926> so i
#811 [21:29] <polarpop926> so i have tried contacting the server people and they say its not there fault
#812 [21:29] <Ricardo> ok I did it
#813 [21:30] <polarpop926> and i have told them plenty of times i can log into other servers and have great ping
#814 [21:30] <CubeTheThird> polarpop926, just so you are aware, a low ping can often be the result of being geographically far from the server
#815 [21:31] <polarpop926> okay thank you
#816 [21:31] <Ricardo> Did you receive it
#817 [21:31] <CubeTheThird> Ricardo, you need to give the link to it here
#818 [21:32] <polarpop926> oh well this just started happening a couple days ago like when we first started playing everything was fine
#819 [21:32] <CubeTheThird> polarpop926, oh really? That's a bit odd then, but it's possible there's an increase in internet traffic with people staying indoors these days
#820 [21:33] <Ricardo> It wont let me
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#822 [21:34] <CubeTheThird> Ricardo, what do you mean? Can you not copy the page link?
#823 [21:37] <Ricardo> OK it works
#824 [21:37] <Ricardo> IT was with mcleaks
#825 [21:37] <Ricardo> THANK YOU
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#828 [22:16] <SadBoy> I've been encountering a crash recently while playing minecraft that outputs this message to the log:Process crashed with exit code -805306369"
#829 [22:16] <SadBoy> I've seen that discord can cause this crash, and have disabled the overlay but the issue persists
#830 [22:19] <tyler3> I downloaded the trial version of minecraft. Then I bought the full version, but after downloading the full version, i am still only to play the trial version. please help.
#831 [22:22] <SadBoy> tyler3, you can try to uninstall the trial, then go back trough the Minecraft website as if you were to purchase the game, and it will take you to download the full version, I believe.
#832 [22:50] * RatonPeralta [webchat@179.6.212.97] has joined #minecrafthelp
#833 [22:51] <RatonPeralta> necesito ayuda con un tema de reembolso
#834 [22:54] * naya [webchat@ip98-176-169-87.sd.sd.cox.net] has joined #minecrafthelp
#835 [22:54] <naya> what are resource packs?
#836 [22:56] <GreyVulpine> https://minecraft.gamepedia.com/Resource_pack
#837 [22:56] <GreyVulpine> Basically, if you want minecraft to look differently, you can do so with resourcepacks
#838 [22:56] <RatonPeralta> I need help with a refund
#839 [22:57] <GreyVulpine> RatonPeralta - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#840 [22:58] <RatonPeralta> thanks
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#842 [23:23] * InternalExceptionhelp [webchat@216.160.82.50] has joined #minecrafthelp
#843 [23:24] <InternalExceptionhelp> I am trying to connect to a friends realm and continue to get the error message Internal Exception: java.io.IOException: An Existing connection was forcibly closed by a remote host
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#845 [23:44] * Diamox [webchat@75-174-18-228.boid.qwest.net] has joined #minecrafthelp
#846 [23:45] <Diamox> hey my minecraft keeps loading when i press play and then it crashes why is that
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