#1 [00:20] * TheDeathAngel991 [webchat@220.238.27.161] has joined #minecrafthelp
#2 [00:22] <TheDeathAngel991> Hey guys, when I try to log into my account it just says that my email or password is invalid, so then I reset it and try again. I've emailed Mojang to see if they can fix it for me but they still haven't responded. Any ideas on what to do? I've done the thing where I wait one hour then try the reset again, I've waited months to get back into my ac
#3 [00:22] <TheDeathAngel991> count but still cannot. Any help would be greatly appreciated.
#4 [00:44] * Xavier_Dare [webchat@162.213.52.206] has quit. (Quit: webchat.esper.net)
#5 [00:46] * Lil_Stettie [webchat@c-24-11-13-122.hsd1.ut.comcast.net] has joined #minecrafthelp
#6 [00:47] <Lil_Stettie> I'm having problems allocating more RAM to my server. When I change the amount, the run file will not run. Is there anything I can do?
#7 [00:52] * twinsforever [webchat@108-227-103-80.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#8 [00:56] <twinsforever> Hi. I am hosting a minecraft server, and 50% of the time when I log in, I get this error "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information". I have googled this and have created firewall and antivirus exceptions, but to no avail. Would you help me on this issue? Thanks.
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#12 [01:07] * Rose15 [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#13 [01:07] <Rose15> Hi, I bought minecraft July of 2019.
#14 [01:07] <Rose15>
#15 [01:07] <Rose15> a
#16 [01:07] <Rose15> and now i can only play demo mode
#17 [01:08] <Rose15> I know im using the right email because Ive tried signing in with three different emails
#18 [01:08] * Rose15 [webchat@c-67-169-166-134.hsd1.ca.comcast.net] has quit. (Client Quit)
#19 [02:19] * peter [webchat@80-110-66-22.cgn.dynamic.surfer.at] has joined #minecrafthelp
#20 [02:19] <peter> Hi i was here yesterday
#21 [02:20] <Guest36794> Hi i was here yesterday with a problem of an unexpected error
#22 [02:54] * TheSilentLink_ [~TheSilent@host86-163-185-147.range86-163.btcentralplus.com] has joined #minecrafthelp
#23 [02:54] * TheSilentLink [~TheSilent@host86-163-185-147.range86-163.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
#24 [02:55] * TheSilentLink_ is now known as TheSilentLink
#25 [03:52] * exias [webchat@84-253-205-144.bb.dnainternet.fi] has joined #minecrafthelp
#26 [03:55] * Lo_noah [webchat@112.213.221.65] has joined #minecrafthelp
#27 [03:55] <Lo_noah> hello!
#28 [03:57] <Lo_noah> I have been having much difficulty with logging into my account, i have changed the pasword several times, i have waited for over a week incase my account was throttled and am inable to login to my acc. I HAVE logged into my acc on this computer before. Please help. I have emailed mojang several times also with no help.
#29 [03:58] * w4 [webchat@49.144.195.64] has joined #minecrafthelp
#30 [03:58] * Lo_noah [webchat@112.213.221.65] has quit. (Client Quit)
#31 [03:59] * w4 [webchat@49.144.195.64] has quit. (Client Quit)
#32 [03:59] <exias> helloI can't play on my friends realm. Every time i join the server i get this "internal exception: java.IOException: an existing connection was forcibly closed by the remote host." and get kicked from the server.
#33 [04:06] * exias [webchat@84-253-205-144.bb.dnainternet.fi] has joined #minecrafthelp
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#35 [04:26] * peter [webchat@80-110-66-22.cgn.dynamic.surfer.at] has joined #minecrafthelp
#36 [04:26] <peter> Hi I was here yesterday about and unexpected error leading to a crash
#37 [04:27] * peter is now known as Guest27874
#38 [04:33] * Guest27874 [webchat@80-110-66-22.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#39 [04:40] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#40 [05:13] * Myca [webchat@145.132.143.40] has joined #minecrafthelp
#41 [05:13] <Myca> Hello
#42 [05:13] <Myca> I want to change my name
#43 [05:13] * Myca [webchat@145.132.143.40] has quit. (Client Quit)
#44 [05:33] * peter [webchat@80-110-66-22.cgn.dynamic.surfer.at] has joined #minecrafthelp
#45 [05:33] <peter> Hi i was here yesterday with an unexpected error crash
#46 [05:33] <peter> could we continue today?
#47 [05:33] * peter is now known as Guest62967
#48 [05:39] * Mereo [webchat@37.211.138.37] has joined #minecrafthelp
#49 [05:40] <Mereo> I am wondering how to switch from minecraft launcher running on 32 bits to 64 bits.
#50 [05:51] * mijner [webchat@109.136.148.11] has joined #minecrafthelp
#51 [05:52] <mijner> there initially was a problem where was unable to login to minecraft.net to buy the game
#52 [05:52] <mijner> and now i managed to buy the game throug ha gift card
#53 [05:52] <mijner> but now im unable to login to minecraft launcher
#54 [05:53] <mijner> where it tells me that my email or password are invalid
#55 [05:53] <mijner> thanks in advance for the help
#56 [06:10] * Ferg [webchat@uniwide-pat-pool-129-94-8-239.gw.unsw.edu.au] has joined #minecrafthelp
#57 [06:10] <Ferg> Hi im having trouble finding my minecraft username from 2012
#58 [06:11] <Ferg> im trying to migrate my account on mojang but i dont know my minecraft username? any suggestions?
#59 [06:12] <mijner> do you know which emailadress you used to link your account with?
#60 [06:12] <Ferg> i know my original email yes
#61 [06:13] <Ferg> and have resetted my password
#62 [06:13] <mijner> maybe you can look up "mojang" or "minecraft" in your mails and find your username in one of the old emails they sent you
#63 [06:14] <Ferg> ok will do thankyou
#64 [06:14] <mijner> lol np
#65 [06:14] <mijner> do you have any tips for my problem or not?
#66 [06:15] <Ferg> whats your problem?
#67 [06:15] <mijner> i cant login on minecraft launcher
#68 [06:15] <mijner> it says my email or password is invalid
#69 [06:15] <mijner> even though i changed it twice already
#70 [06:16] <Ferg> i wouldnt have a clue mate sorry i havent played since 2012 im only playing as of covid-19
#71 [06:16] <mijner> hahahaha
#72 [06:16] <mijner> same
#73 [06:16] <mijner> np man
#74 [06:16] <mijner> just gotta wait for the official helper then
#75 [06:16] <Ferg> im at uni and uni has been moved online and there is a massive server going on at uni and im trying to play again
#76 [06:17] <Ferg> with out paying for it again
#77 [06:17] <mijner> smart
#78 [06:17] <mijner> sounds pretty cool actually
#79 [06:17] <mijner> for me im stuck with my entire family
#80 [06:17] <mijner> so were tryin to run a server for everyone
#81 [06:17] <Ferg> lan network running?
#82 [06:17] <mijner> yh exactly
#83 [06:18] <mijner> but im the only person for who it doesnt work
#84 [06:18] <Ferg> oh sad
#85 [06:18] <Ferg> wish you all the best mate
#86 [06:19] <mijner> cheers man
#87 [06:19] <mijner> enjoy the lockdown
#88 [06:20] <Ferg> thanks mate im stuck in my dorm room as everyone is being quartined before lockdown
#89 [06:20] <Ferg> so yeh fun
#90 [06:21] <mijner> shit
#91 [06:21] <Absol> mijner: Please keep it civil
#92 [06:21] <mijner> sounds pretty annoying
#93 [06:22] <mijner> can you guys still visit eachother or not?
#94 [06:22] * GreyVulpine [~ident@c-73-145-7-72.hsd1.mi.comcast.net] has joined #minecrafthelp
#95 [06:22] * GreyBot [~Grey@c-73-145-7-72.hsd1.mi.comcast.net] has joined #minecrafthelp
#96 [06:27] <mijner> Espercorn are u available for help?
#97 [06:50] * mijner [webchat@109.136.148.11] has quit. (Quit: webchat.esper.net)
#98 [06:50] * Andreas [webchat@85.203.194.87] has joined #minecrafthelp
#99 [06:51] <Andreas> Hey - I when I try to login to Minecraft Realms it says that I need to buy Minecraft first, but I bought the game like 8 years ago.
#100 [07:00] * Andreas [webchat@85.203.194.87] has quit. (Quit: webchat.esper.net)
#101 [07:02] <Ferg> all good im just going to buy minecraft again its too much of a hassel
#102 [07:09] * peter [webchat@80-110-66-22.cgn.dynamic.surfer.at] has joined #minecrafthelp
#103 [07:09] <peter> Hi i was here yesterday about an unexpected error crash
#104 [07:09] * peter is now known as Guest80608
#105 [07:10] <Guest80608> And it was not resolved
#106 [07:10] * Toni7fr7 [webchat@211.111.193.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#107 [07:13] <Toni7fr7> Hello, time ago I was playing minecraft Java version, now I payed for a bedrock edition but I still want to use my old account. Nevertheless, I can't login. The reset option is probably using a routine that is linked to my old email, then I am not receiving the reset link... May you please help me ?
#108 [07:20] * Kristian [webchat@77-85-164-97.ip.btc-net.bg] has joined #minecrafthelp
#109 [07:20] <Kristian> I wanted to play Minecraft 1.4.7 for nostalgia, but I can't play! It gives me an error! What should I do?
#110 [07:24] * Kristian [webchat@77-85-164-97.ip.btc-net.bg] has quit. (Client Quit)
#111 [07:30] <Guest80608> Hello?
#112 [07:31] * Ferg [webchat@uniwide-pat-pool-129-94-8-239.gw.unsw.edu.au] has quit. (Quit: webchat.esper.net)
#113 [07:50] <Guest80608> hello?
#114 [07:55] * banboov2 [webchat@lfbn-idf2-1-1114-115.w90-92.abo.wanadoo.fr] has joined #minecrafthelp
#115 [07:56] <banboov2> hello, i'm having the error 65544 "opengl is not a valid win32 application"
#116 [08:06] * Guest80608 [webchat@80-110-66-22.cgn.dynamic.surfer.at] has quit. (Quit: webchat.esper.net)
#117 [08:12] * JSpower [webchat@105.134-245-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#118 [08:14] <JSpower> Hello, I can't find my account,
#119 [08:14] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#120 [08:15] <JSpower> The only thing I know for sure is my username
#121 [08:19] * JSpower [webchat@105.134-245-81.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
#122 [08:21] * banboov2 [webchat@lfbn-idf2-1-1114-115.w90-92.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#123 [08:25] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#124 [08:40] * Fredrik [webchat@62.20.62.209] has joined #minecrafthelp
#125 [08:41] <Fredrik> i cant seem to find my email
#126 [08:41] <Fredrik> someone help plx
#127 [08:41] <Fredrik> i created my account 2010 and i havent been able to update my account to a mojang account
#128 [08:41] <Fredrik> either someone has done it for me and i dont know the mail or im stupid.
#129 [08:41] * Fredrik [webchat@62.20.62.209] has quit. (Client Quit)
#130 [08:47] * kaponato [webchat@139.47.100.255] has joined #minecrafthelp
#131 [08:52] <kaponato> i cant launch mincraft beacuse of a problem with the driver that cant support OPEN GL the error is GFW65542
#132 [08:54] * Creepy123 [webchat@91.126.90.201] has joined #minecrafthelp
#133 [08:57] <CubeTheThird> kaponato, do you have a dxdiag report?
#134 [08:58] <kaponato> dont think so
#135 [08:58] <Creepy123> when i am in the launcher and press play it loads i get: openGL error. What I can do?
#136 [08:58] <CubeTheThird> ??> kaponato win/dxdiag
#137 [08:58] <Mightyena> kaponato: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#138 [08:59] <CubeTheThird> ??> Creepy123 win/dxdiag
#139 [08:59] <Mightyena> Creepy123: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#140 [09:01] * Treadish [webchat@78-71-80-195-no271.tbcn.telia.com] has joined #minecrafthelp
#141 [09:05] * kaponato [webchat@139.47.100.255] has quit. (Quit: webchat.esper.net)
#142 [09:10] <Treadish> Hi folks so I have a little problem, got an email 2018/08/26 that says my Minecraft account has been migrated to a Mojang Account though I haven´t done it, I started to play Minecraft in Beta and that was like 10 years ago, I was around 12 years old and I have no clue how I should find the transaction ID, cuse my mother paid from hers Mastercard an
#143 [09:10] <Treadish> d I can´t find it in my E-mail either, is it possible to go so long time back in the bank history?
#144 [09:12] * Creepy123 [webchat@91.126.90.201] has quit. (Quit: webchat.esper.net)
#145 [09:12] <CubeTheThird> Treadish, you will have to contact Mojang support to figure that one out
#146 [09:12] <CubeTheThird> ??> Treadish mojang/email
#147 [09:12] <Mightyena> Treadish: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#148 [09:12] <Mightyena> Treadish: Note: Do NOT send more than one at a time.
#149 [09:21] * rainbowballet [webchat@mobile-107-77-225-108.mobile.att.net] has joined #minecrafthelp
#150 [09:21] <rainbowballet> hi I cant launch minecraft
#151 [09:22] <CubeTheThird> rainbowballet, what happens?
#152 [09:23] <rainbowballet> it says game has crashed I have the error log want it?
#153 [09:23] <CubeTheThird> rainbowballet, yes. Copy it onto http://paste.ubuntu.com and give the URL here.
#154 [09:23] * DogZock [webchat@dslb-094-223-185-187.094.223.pools.vodafone-ip.de] has joined #minecrafthelp
#155 [09:24] <rainbowballet> https://paste.ubuntu.com/p/7nqxbK8CYy/
#156 [09:24] <DogZock> Hey I cant log into my mojang account because i forgot one of the answers of the security questions, and for some reason i wont get an email from mojang on how to change that
#157 [09:25] <CubeTheThird> rainbowballet, alright looks like an issue with your video drivers
#158 [09:25] <CubeTheThird> ??> rainbowballet win/dxdiag
#159 [09:25] <Mightyena> rainbowballet: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#160 [09:25] <rainbowballet> thank you
#161 [09:25] <CubeTheThird> DogZock, you will have to contact Mojang support about that
#162 [09:25] <CubeTheThird> ??> DogZock mojang/email
#163 [09:25] <Mightyena> DogZock: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#164 [09:25] <Mightyena> DogZock: Note: Do NOT send more than one at a time.
#165 [09:25] <DogZock> alright thanks
#166 [09:26] * DogZock [webchat@dslb-094-223-185-187.094.223.pools.vodafone-ip.de] has quit. (Client Quit)
#167 [09:30] <rainbowballet> i got the paste they wanted u want it?
#168 [09:31] * rainbowballet [webchat@mobile-107-77-225-108.mobile.att.net] has quit. (Quit: webchat.esper.net)
#169 [09:31] * rainbowballet [webchat@mobile-107-77-225-108.mobile.att.net] has joined #minecrafthelp
#170 [09:31] <CubeTheThird> rainbowballet, give the paste link here
#171 [09:31] <rainbowballet> https://paste.ubuntu.com/p/GPtDB3tqDv/
#172 [09:32] <CubeTheThird> rainbowballet, ok one moment
#173 [09:33] <CubeTheThird> rainbowballet, ok try download and install the windows 10 drivers: https://www.amd.com/en/support/apu/amd-series-processors/amd-a9-series-apu-for-laptops/7th-gen-a9-9420-apu
#174 [09:34] <rainbowballet> thanks
#175 [09:35] <rainbowballet> just in case is this safe I don't have a antivirus so
#176 [09:35] <CubeTheThird> rainbowballet, it's directly from AMD, so I would hope it's safe ;P
#177 [09:36] <rainbowballet> ok ill do it
#178 [09:36] <rainbowballet> its installing the exe file
#179 [09:36] <CubeTheThird> 👍
#180 [09:38] <rainbowballet> is a hp computer compatible to amd drivers
#181 [09:39] <CubeTheThird> rainbowballet, your PC has AMD graphics, but there is a chance we will have to get the drivers directly from HP
#182 [09:39] <rainbowballet> ok
#183 [09:39] <rainbowballet> ok the exe installed im running it now
#184 [09:41] <rainbowballet> its installing a lot of dll files
#185 [09:41] <CubeTheThird> rainbowballet, yup that's normal. Also, your screen may flicker during that process
#186 [09:41] <rainbowballet> ok so like a bsod update?
#187 [09:41] <rainbowballet> bios not bsod
#188 [09:42] <CubeTheThird> rainbowballet, haha not quite. Just for graphics. It means your screen might turn off and back on
#189 [09:42] <rainbowballet> ya
#190 [09:43] <rainbowballet> the installer closed good sign?
#191 [09:43] <Treadish> #Mightyena I have emailed them w8ing for a reply, it sucks to w8 though I want to play now :( xD
#192 [09:43] <CubeTheThird> rainbowballet, normally it will say when it's finished. If it disappeared, wait 10 minutes, then reboot your PC
#193 [09:44] <rainbowballet> ok
#194 [09:44] <CubeTheThird> Treadish, Mightyena is a robot, but thanks for the update. Sorry we can't do more from here
#195 [09:44] <rainbowballet> should I reboot?
#196 [09:45] <Treadish> CubeTheThird ah I seee, first time in this chat room
#197 [09:45] <rainbowballet> should I reboot now
#198 [09:45] <CubeTheThird> Treadish, no worries :3
#199 [09:46] <CubeTheThird> rainbowballet, I'd recommend waiting 10 minutes just in case, but if you really want you can
#200 [09:46] <rainbowballet> ill try
#201 [09:48] * rainbowballet [webchat@mobile-107-77-225-108.mobile.att.net] has joined #minecrafthelp
#202 [09:48] <rainbowballet> back now what
#203 [09:49] <CubeTheThird> rainbowballet, try playing again
#204 [09:49] <rainbowballet> ok
#205 [09:50] <rainbowballet> nope crashed
#206 [09:51] <CubeTheThird> rainbowballet, ok can you send me the new report?
#207 [09:51] <rainbowballet> yes
#208 [09:51] <rainbowballet> https://paste.ubuntu.com/p/7R7x8RFDMp/
#209 [09:52] <CubeTheThird> rainbowballet, hmm ok. Can you send me a new dxdiag report? Want to see that the update properly installed
#210 [09:53] <rainbowballet> yay
#211 [09:53] <rainbowballet> yes
#212 [09:55] <rainbowballet> sorry bout the wait https://paste.ubuntu.com/p/WngY465VYf/
#213 [09:56] <CubeTheThird> rainbowballet, hmm doesn't look like the update took. Lemme check if HP has newer drivers
#214 [09:58] <CubeTheThird> rainbowballet, alright here's one from HP: https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100993.exe
#215 [09:58] <CubeTheThird> rainbowballet, not sure if it's that much newer than the one you have, since HP is slow to release updates
#216 [09:59] <rainbowballet> prob is I have not updated anything but bios last driver update was never lol
#217 [10:02] <rainbowballet> sorry that it takes so long for me to install big update files I have iffy wifi
#218 [10:02] <CubeTheThird> no worries. Take your time
#219 [10:02] <rainbowballet> 1 min left in update
#220 [10:02] <rainbowballet> installer
#221 [10:04] <rainbowballet> ok installing drivers
#222 [10:05] <rainbowballet> it says driver is not supported on this os
#223 [10:05] <CubeTheThird> what seriously??
#224 [10:05] <rainbowballet> yes
#225 [10:05] <rainbowballet> and it closed
#226 [10:06] <rainbowballet> im on hp win 10
#227 [10:06] <CubeTheThird> rainbowballet, can you pull up your PC model number?
#228 [10:06] <rainbowballet> yes
#229 [10:06] <CubeTheThird> ??> rainbowballet oem/hp/product-number
#230 [10:06] <Mightyena> rainbowballet: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#231 [10:06] <Mightyena> rainbowballet: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#232 [10:07] <rainbowballet> 7GZ76UA#ABA
#233 [10:08] <rainbowballet> ...
#234 [10:08] <CubeTheThird> rainbowballet, try this one? https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96995.exe
#235 [10:08] <rainbowballet> ok
#236 [10:09] <rainbowballet> it will be installed in 5 mins
#237 [10:12] <rainbowballet> 2 mins
#238 [10:13] <rainbowballet> 1 min
#239 [10:14] <rainbowballet> 30 sec
#240 [10:14] <rainbowballet> 5 sec
#241 [10:15] <rainbowballet> ok opening the installer now
#242 [10:16] <rainbowballet> it opened something lookin like cmd
#243 [10:16] <rainbowballet> what now
#244 [10:16] <CubeTheThird> rainbowballet, did nothing else happen?
#245 [10:17] <rainbowballet> nope it started extracting then finished and opend it
#246 [10:17] <rainbowballet> it closed
#247 [10:17] * GoldLove [webchat@ip-213-127-124-242.ip.prioritytelecom.net] has joined #minecrafthelp
#248 [10:18] <GoldLove> hey minecraft i cant login
#249 [10:18] <CubeTheThird> rainbowballet, umm... do you know where it extracted?
#250 [10:18] <CubeTheThird> GoldLove, what happens?
#251 [10:18] <rainbowballet> somewhere in c drive
#252 [10:19] <GoldLove> i have identity issues
#253 [10:19] <rainbowballet> it did it here C:\swsetup
#254 [10:19] <CubeTheThird> rainbowballet, are you able to open that folder?
#255 [10:19] <rainbowballet> yes
#256 [10:19] <CubeTheThird> rainbowballet, what's in it?
#257 [10:20] <rainbowballet> this is what got installed and ill check
#258 [10:20] <rainbowballet> C:\swsetup\SP96995
#259 [10:20] <rainbowballet> drivers folder and install exe and install bat
#260 [10:20] <CubeTheThird> rainbowballet, try running the install.exe
#261 [10:20] <rainbowballet> kk
#262 [10:20] <GoldLove> i have identity problems
#263 [10:20] <GoldLove> hello
#264 [10:21] <rainbowballet> it opend cmd like file
#265 [10:21] <CubeTheThird> GoldLove, what do you mean exactly?
#266 [10:21] <CubeTheThird> rainbowballet, and that's it?
#267 [10:22] <rainbowballet> and it closed after 30 secs and yes
#268 [10:22] <CubeTheThird> rainbowballet, ok we'll have to try the manual way
#269 [10:22] <GoldLove> that i dont know my identity but i wanna change it but i wanna send it 2 a other email
#270 [10:22] <CubeTheThird> rainbowballet, can you open the device manager?
#271 [10:22] <rainbowballet> yes
#272 [10:22] <CubeTheThird> GoldLove, you will have to contact Mojang support about that
#273 [10:22] <CubeTheThird> ??> GoldLove mojang/email
#274 [10:23] <Mightyena> GoldLove: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#275 [10:23] <Mightyena> GoldLove: Note: Do NOT send more than one at a time.
#276 [10:23] <CubeTheThird> rainbowballet, there, find your Display Adapter
#277 [10:23] <rainbowballet> done
#278 [10:23] <CubeTheThird> rainbowballet, right-click on the device, and choose Update. Browse your PC, and choose the folder you were just at
#279 [10:24] * augman6 [webchat@c-73-9-7-198.hsd1.il.comcast.net] has joined #minecrafthelp
#280 [10:24] <augman6> Hi all, my minecraft will not launch all of a sudden
#281 [10:24] <augman6> https://imgur.com/a/t5EeQKh
#282 [10:24] <rainbowballet> i cant find :c
#283 [10:25] <rainbowballet> c drive
#284 [10:25] <augman6> I have updated drivers, reinstalled, restarted, tried another user, etc.
#285 [10:25] <rainbowballet> nvm
#286 [10:25] <augman6> older versions up to 1.12 work but 1.13 and later do not
#287 [10:25] <rainbowballet> it says i have best drivers installed
#288 [10:26] <CubeTheThird> ??> augman6 av/adwcleaner
#289 [10:26] <Mightyena> augman6: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#290 [10:26] <Mightyena> augman6: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#291 [10:26] <CubeTheThird> rainbowballet, uhg... lovely
#292 [10:26] <CubeTheThird> rainbowballet, I suppose we can check a few other things
#293 [10:26] <CubeTheThird> ??> rainbowballet tools/hjt
#294 [10:26] <Mightyena> rainbowballet: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#295 [10:26] <Mightyena> rainbowballet: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#296 [10:26] <rainbowballet> hijackthis sounds scary
#297 [10:27] <CubeTheThird> rainbowballet, lol ya. It's a reputable tool though. Feel free to look up reviews
#298 [10:27] <rainbowballet> ill install
#299 [10:28] * augman6 [webchat@c-73-9-7-198.hsd1.il.comcast.net] has quit. (Client Quit)
#300 [10:28] <rainbowballet> atleast website says scanned by bitdefender
#301 [10:29] <rainbowballet> my system denided access to host files i got error
#302 [10:29] <CubeTheThird> rainbowballet, ya that's normal
#303 [10:30] <rainbowballet> should i make it admin
#304 [10:30] <CubeTheThird> rainbowballet, if you want. You can proceed without it though
#305 [10:30] <rainbowballet> i did
#306 [10:31] <rainbowballet> https://paste.ubuntu.com/p/frJx7ntFTT/
#307 [10:32] <rainbowballet> that's log
#308 [10:32] <CubeTheThird> rainbowballet, ok one moment
#309 [10:33] <CubeTheThird> rainbowballet, hmm not seeing anything unusual there. I'll have you run a malware scan just in case I guess
#310 [10:33] <CubeTheThird> ??> rainbowballet av/adwcleaner
#311 [10:33] <Mightyena> rainbowballet: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#312 [10:33] <Mightyena> rainbowballet: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#313 [10:34] <rainbowballet> scanning
#314 [10:35] <rainbowballet> great i have 2 PUPS
#315 [10:35] <rainbowballet> all proseses r gonna close
#316 [10:37] * nate7 [webchat@pool-173-66-238-149.washdc.fios.verizon.net] has joined #minecrafthelp
#317 [10:37] * rainbowballet [webchat@mobile-107-77-225-108.mobile.att.net] has joined #minecrafthelp
#318 [10:38] <nate7> I purchased Minecraft a while ago and now when I try to log in it says I do not have an account
#319 [10:38] <rainbowballet> I removed 2 pups and OMG my laptop is much faster
#320 [10:38] <CubeTheThird> rainbowballet, oh really?? that's good!
#321 [10:38] <nate7> Im pretty sure I gotta redeam it somehow
#322 [10:38] <nate7> idk how
#323 [10:38] <CubeTheThird> nate7, do you know what username you registered for the game?
#324 [10:38] <nate7> yes
#325 [10:38] <CubeTheThird> nate7, what is it?
#326 [10:38] <rainbowballet> i got warning just now saying i have no amd driver
#327 [10:38] <nate7> n8groves
#328 [10:39] <rainbowballet> umm what the heck did it uninstall?
#329 [10:39] <CubeTheThird> rainbowballet, that's... pretty strange. Are you able to reinstall the first one I had you download, from AMD?
#330 [10:39] <rainbowballet> ill try
#331 [10:39] <CubeTheThird> nate7, hmm looks like you have a legacy account? When did you buy it?
#332 [10:40] <nate7> idk man, my dad bought it for me like 10 years ago or something
#333 [10:40] <rainbowballet> its installing
#334 [10:40] <nate7> I was able to play it like a year or two ago right after the ocean updates
#335 [10:40] <CubeTheThird> nate7, ok sounds about right. Here's the thing. You'll likely still be able to login to the game, but you'll have to use the username + password (not email) to login
#336 [10:40] <CubeTheThird> nate7, and you can download from https://minecraft.net/download
#337 [10:40] <CubeTheThird> nate7, but I would recommend trying to migrate the account if you can
#338 [10:40] <nate7> so like I have done that
#339 [10:41] <nate7> w9
#340 [10:41] <nate7> w8
#341 [10:41] <CubeTheThird> ??> nate7 account/migrate
#342 [10:41] <Mightyena> nate7: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#343 [10:41] <nate7> I okay il try
#344 [10:42] * jude [webchat@host81-131-145-10.range81-131.btcentralplus.com] has joined #minecrafthelp
#345 [10:42] <rainbowballet> it just closed after it reached the end of install bar...
#346 [10:42] <nate7> it says Error! Wrong Minecraft username or password.
#347 [10:43] <CubeTheThird> nate7, alright. You'll have to migrate it then
#348 [10:43] <nate7> but I know its right bc I can log in to mojang and minecraft.net
#349 [10:43] <jude> so i want to start my game but it says check ur configuration???/
#350 [10:43] <rainbowballet> ..
#351 [10:43] <CubeTheThird> nate7, you can login to account.mojang.com/me ? do you see your username on that page?
#352 [10:43] <rainbowballet> it closed after the green bar was full
#353 [10:43] <CubeTheThird> jude, what's the exact message?
#354 [10:43] <CubeTheThird> rainbowballet, did it extract itself somewhere?
#355 [10:44] <rainbowballet> yes
#356 [10:44] <jude> please check configurstion
#357 [10:44] <nate7> No it is not, It just says My account in the Top right box
#358 [10:44] <CubeTheThird> nate7, right, meaning you're logging in with a newer mojang.com account, but you haven't migrated your old minecraft account onto it
#359 [10:44] <CubeTheThird> rainbowballet, are you able to find where?
#360 [10:45] <rainbowballet> yes
#361 [10:45] <nate7> okay.... so wut do I do?
#362 [10:45] <CubeTheThird> jude, which version of Minecraft?
#363 [10:45] <CubeTheThird> nate7, follow the instructions Mightyena gave you to migrate your account
#364 [10:45] <jude> java edition
#365 [10:45] <rainbowballet> cubethethird, C:\swsetup\SP100993
#366 [10:45] <CubeTheThird> rainbowballet, no not that driver. The one from AMD, not HP
#367 [10:46] <rainbowballet> then idk
#368 [10:46] <CubeTheThird> rainbowballet, I can give you the link again if you need
#369 [10:46] <rainbowballet> no
#370 [10:46] <nate7> Well I tried that and then I got in to the whole problem of :Error! Wrong Minecraft username or password.
#371 [10:46] <CubeTheThird> jude, ok.. but what's the full error message? That isn't all you should be seeing
#372 [10:46] <rainbowballet> ill look around
#373 [10:46] <rainbowballet> here C:\AMD\Win10-Radeon-Software-Adrenalin-2020-Edition-20.2.2-Mar5
#374 [10:46] <CubeTheThird> nate7, hmm you'll have to contact Mojang support in that case
#375 [10:46] <CubeTheThird> ??> nate7 mojang/email
#376 [10:46] <Mightyena> nate7: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#377 [10:46] <Mightyena> nate7: Note: Do NOT send more than one at a time.
#378 [10:47] <jude> sorry, unable to start minecraft, please check ur configuration
#379 [10:47] <CubeTheThird> rainbowballet, ok. Are you able to try doing the Device Manager trick, but on that folder?
#380 [10:47] <rainbowballet> ok
#381 [10:47] <CubeTheThird> jude, but the game launcher is open?
#382 [10:47] <nate7> I already have one pending
#383 [10:47] <CubeTheThird> nate7, then you will have to wait for their response
#384 [10:47] <nate7> is there a number or something I can call?
#385 [10:47] <CubeTheThird> nate7, there is not
#386 [10:47] <nate7> Darn
#387 [10:47] <nate7> FML
#388 [10:47] <jude> yes, i am on the entry screen and it happens when i press play
#389 [10:48] <CubeTheThird> ??> jude launcher/log
#390 [10:48] <Mightyena> jude: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#391 [10:48] <nate7> paid for a game years ago and now it says I cant play the game I bought
#392 [10:48] <rainbowballet> best drivers already installed
#393 [10:48] <nate7> bull shit
#394 [10:48] <Absol> nate7: Please keep it civil
#395 [10:48] * nate7 [webchat@pool-173-66-238-149.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#396 [10:48] <CubeTheThird> rainbowballet, uhg great. Is there an install or setup file in that folder?
#397 [10:48] <rainbowballet> yes setup
#398 [10:48] <CubeTheThird> rainbowballet, try running that
#399 [10:49] <rainbowballet> it flashed my screen then did nothing
#400 [10:50] <CubeTheThird> rainbowballet, hmm only other thing I recommend is doing Windows Updates
#401 [10:50] <rainbowballet> i have none im fully updated
#402 [10:51] <rainbowballet> so i guess ive lost Minecraft forever
#403 [10:51] <jude> still not working
#404 [10:51] <CubeTheThird> rainbowballet, are there any windows upgrades to do? Your report shows there's a newer version of Windows
#405 [10:51] <CubeTheThird> jude, you need to give the report link here
#406 [10:52] <rainbowballet> rlly oh ok
#407 [10:52] * lord| [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#408 [10:52] <rainbowballet> im up to date it says
#409 [10:52] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#410 [10:52] <jude> how do i do that
#411 [10:52] <CubeTheThird> jude, did you follow the instructions Mightyena gave you?
#412 [10:53] <jude> yes but the 4th step didnt occur
#413 [10:53] <rainbowballet> im up to date settings says
#414 [10:53] <CubeTheThird> jude, so you enabled the output log, but the window did not show up?
#415 [10:54] <jude> yep
#416 [10:54] <CubeTheThird> rainbowballet, hmm try this one maybe? it's older: https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96994.exe
#417 [10:54] <CubeTheThird> jude, hmm let's see if we can pull up the log file
#418 [10:54] <CubeTheThird> ??> jude win/.minecraft
#419 [10:54] <Mightyena> jude: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#420 [10:55] <jude> done
#421 [10:56] <jude> now?
#422 [10:59] <jude> should the screen pop up
#423 [11:01] <jude> didnt work
#424 [11:02] <rainbowballet> 20 secs
#425 [11:03] <rainbowballet> it opend cmd like window
#426 [11:03] <rainbowballet> ……….……………...……..
#427 [11:04] <rainbowballet> u afk
#428 [11:04] <CubeTheThird> sorry ya was AFK
#429 [11:05] <CubeTheThird> rainbowballet, I guess you can try playing again, but you might need to contact HP support about this. Their drivers are messing up
#430 [11:05] <rainbowballet> ok
#431 [11:06] <rainbowballet> crashed
#432 [11:06] <CubeTheThird> figures
#433 [11:06] <rainbowballet> im soo annoyed you know what system reset time
#434 [11:06] <CubeTheThird> lol ok
#435 [11:07] <rainbowballet> ima go ask my sis if i can on her computer cuz im trying to help her
#436 [11:07] <rainbowballet> this is my sis computer
#437 [11:07] <CubeTheThird> gotcha
#438 [11:08] <rainbowballet> also this never happened before it used to word one day it stopped
#439 [11:08] <rainbowballet> work
#440 [11:10] * Trevor [webchat@24-155-109-87.dyn.grandenetworks.net] has joined #minecrafthelp
#441 [11:10] <Trevor> Everytime I try to launch my MC it BSOD before it can launch the game window
#442 [11:11] <CubeTheThird> Trevor, your whole PC does a BSOD? let's check your video drivers
#443 [11:11] <CubeTheThird> ??> Trevor win/dxdiag
#444 [11:11] <Mightyena> Trevor: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#445 [11:14] <Trevor> https://paste.ubuntu.com/p/HqMD7JCCXH/
#446 [11:16] <CubeTheThird> Trevor, one moment
#447 [11:17] <CubeTheThird> Trevor, hmm report shows your video drivers as being up to date. Can you open cmd as administrator?
#448 [11:17] <Trevor> yes
#449 [11:18] <Trevor> Also I have tried deleting all mc files, deleting and reinstalling java
#450 [11:18] <CubeTheThird> Trevor, there, run this command: sfc /scannow
#451 [11:18] <CubeTheThird> Trevor, btw your issue is not Minecraft specific. If a game causes your PC to BSOD, there's something else going on
#452 [11:19] <Trevor> Yeah its only MC tho
#453 [11:19] <Trevor> Overwatch and all other steam games run just fine
#454 [11:19] <Trevor> no issues
#455 [11:19] <CubeTheThird> Trevor, look at it this way: NO program should be able to make your PC BSOD. A full system crash is not something a program on it's own should be able to do
#456 [11:20] <Trevor> I get that
#457 [11:20] <Trevor> I just cant find any other program on my pc that gets the same error
#458 [11:21] <Trevor> https://paste.ubuntu.com/p/yQBXsjQXzw/
#459 [11:21] <CubeTheThird> Trevor, most commonly a BSOD is caused by broken drivers. I'm having you run a can with that command to try and fix that
#460 [11:21] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#461 [11:21] <Trevor> Should I reboot?
#462 [11:21] <CubeTheThird> Trevor, yes, reboot and try again
#463 [11:21] <Trevor> Okay thank you!
#464 [11:24] * Trevor [webchat@24-155-109-87.dyn.grandenetworks.net] has joined #minecrafthelp
#465 [11:24] * DerShadow [webchat@adsl-84-226-24-65.adslplus.ch] has joined #minecrafthelp
#466 [11:24] <DerShadow> hello ?
#467 [11:24] <Trevor> CubeTheThird yeah that didnt fix it
#468 [11:24] <Trevor> :/
#469 [11:24] <Trevor> bruh self quarantine is hard with no mc
#470 [11:24] <CubeTheThird> lol
#471 [11:25] <CubeTheThird> Trevor, we can try forcibly updating your drivers
#472 [11:25] <DerShadow> can someone say to me why i cant buy da game ?
#473 [11:25] <CubeTheThird> DerShadow, what happens?
#474 [11:25] <DerShadow> I made a Mojang acc then i wanted to log in to buy it but ist not working
#475 [11:25] <CubeTheThird> Trevor, try doing a clean install: https://www.nvidia.com/Download/driverResults.aspx/158180/en-us
#476 [11:26] <CubeTheThird> DerShadow, are you using a VPN/Proxy?
#477 [11:26] <DerShadow> no
#478 [11:26] <CubeTheThird> ??> DerShadow tools/hjt
#479 [11:26] <Mightyena> DerShadow: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#480 [11:26] <Mightyena> DerShadow: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#481 [11:28] <Trevor> https://paste.ubuntu.com/p/T4J5x3YyWV/
#482 [11:28] <DerShadow> ?
#483 [11:28] <CubeTheThird> DerShadow, do what Mightyena said
#484 [11:28] <DerShadow> how the heck should that help
#485 [11:29] <CubeTheThird> Trevor, umm... what wasn't for you
#486 [11:29] <Trevor> rip
#487 [11:29] <Trevor> mb
#488 [11:29] <CubeTheThird> DerShadow, often times software or things on your system can block the logins. This helps us find those problems
#489 [11:29] <rainbowballet> cube no joke i cant get a real person at hp support
#490 [11:29] <DerShadow> how can i trust you XD
#491 [11:30] <CubeTheThird> DerShadow, that's entirely up to you. Feel free to look up reviews for the tool online
#492 [11:30] <DerShadow> mmhhhh idk
#493 [11:30] * DerShadow [webchat@adsl-84-226-24-65.adslplus.ch] has quit. (Quit: webchat.esper.net)
#494 [11:30] <rainbowballet> cobethethird, its not possible to get a human at hp support
#495 [11:31] <CubeTheThird> wow HP sucks
#496 [11:31] <rainbowballet> ikr
#497 [11:32] * Trevor [webchat@24-155-109-87.dyn.grandenetworks.net] has quit. (Quit: webchat.esper.net)
#498 [11:32] <rainbowballet> so what do i do
#499 [11:33] * Fred [webchat@174-080-243-085.res.spectrum.com] has joined #minecrafthelp
#500 [11:33] <CubeTheThird> rainbowballet, you could maybe try microsoft support. Else you might need a technician to look at it
#501 [11:33] <rainbowballet> or sysreset
#502 [11:34] <CubeTheThird> ya or that
#503 [11:35] <rainbowballet> im not sure if you can live chat with microsoft
#504 [11:37] <Fred> So i had a minecraft account when i was young but i deleted. Now im wanting to get back into it but i cant get into it without being asked for the security questions. This comes to the problem. So i use to use my dads email back then minecraft, but he has changed email. So i cant get into his email to reset the security questions. What do I do?
#505 [11:37] <CubeTheThird> Fred, contact Mojang support
#506 [11:37] <CubeTheThird> ??> Fred mojang/email
#507 [11:37] <Mightyena> Fred: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#508 [11:37] <Mightyena> Fred: Note: Do NOT send more than one at a time.
#509 [11:39] <rainbowballet> uhgggggggg i have 2 things i need to do but don't want to 1 go to the tech place 2 sysreset
#510 [11:41] <rainbowballet> any other fixes?????????????????????????
#511 [11:42] <CubeTheThird> rainbowballet, we can try one other thing, but I doubt it will make a difference for you
#512 [11:42] <CubeTheThird> rainbowballet, can you open cmd as admin?
#513 [11:42] <rainbowballet> yes
#514 [11:42] <CubeTheThird> rainbowballet, there, run this command: sfc /scannow
#515 [11:42] <Fred> now that i have sent it do i just wait
#516 [11:43] <CubeTheThird> Fred, yes. Make sure you also receive an automatic email message with a request number
#517 [11:48] * yo [webchat@173-27-89-122.client.mchsi.com] has joined #minecrafthelp
#518 [11:49] <rainbowballet> found nothing
#519 [11:49] <yo> I just downloaded Minecraft onto a new-to-me mac and when I hit Play, the java app opens and I get a Mojang screen with a loading bar which stops at 50% every time.
#520 [11:56] * Tibi [webchat@51B79878.dsl.pool.telekom.hu] has joined #minecrafthelp
#521 [11:57] <Tibi> Upon starting the program, after the Mojang screen a message window appears saying that Minecraft has crashed and provides an error file location which I can share.
#522 [11:59] * Tibi [webchat@51B79878.dsl.pool.telekom.hu] has quit. (Client Quit)
#523 [12:04] <CubeTheThird> sorry I g2g
#524 [12:04] <CubeTheThird> sorry I g2g
#525 [12:04] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#526 [12:08] <Fred> do i need to keep this tab open for it to work
#527 [12:14] * peeledbacks [webchat@d199-74-165-99.nap.wideopenwest.com] has joined #minecrafthelp
#528 [12:14] <peeledbacks> hello hello
#529 [12:15] <peeledbacks> i need help with login
#530 [12:17] <peeledbacks> i can log into the launcher but it says "player connected" and says i can only play the demo
#531 [12:23] * josh0 [webchat@65-130-37-33.slkc.qwest.net] has joined #minecrafthelp
#532 [12:23] <josh0> i cant download the new minecraft launcher because it says there are errors
#533 [12:25] <josh0> how do i install the newest minecraft launcher without errors?
#534 [12:31] * rainbowballet [webchat@mobile-107-77-225-108.mobile.att.net] has quit. (Quit: webchat.esper.net)
#535 [12:32] * josh0 [webchat@65-130-37-33.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
#536 [12:37] * BoredH [webchat@67-215-209-191.dynamic.bardstowncable.net] has joined #minecrafthelp
#537 [12:39] <BoredH> The game refuses to load. The Mojang screen comes up with the loading bar, then it just stops progressing and an Error comes up - Java not responding
#538 [12:40] <BoredH> Any tips?
#539 [12:45] * BoredH [webchat@67-215-209-191.dynamic.bardstowncable.net] has quit. (Quit: webchat.esper.net)
#540 [13:02] * Malandor [webchat@ip4da29312.direct-adsl.nl] has joined #minecrafthelp
#541 [13:03] <Malandor> i have trouble connecting to authentication server?
#542 [13:04] * e7 [webchat@76-198-133-81.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#543 [13:04] <e7> fdf
#544 [13:04] <e7> hi
#545 [13:05] <Malandor> hi?
#546 [13:05] <e7> i had a old emial for my oold minecraft acount but i think that email got delted
#547 [13:05] <e7> i had a old emial for my oold minecraft acount but i think that email got delted
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#549 [13:12] * eeee [webchat@178-117-38-69.access.telenet.be] has joined #minecrafthelp
#550 [13:14] <eeee> Hey when i tried logging in a few days ago and when i logged in it said 'invalid email or password'. I have reset my password and still can't log in. On the website it also acts weird i just can't click on the log in button.
#551 [13:17] * xddanielsxd [webchat@80.89.72.9] has joined #minecrafthelp
#552 [13:17] <xddanielsxd> hey
#553 [13:18] <xddanielsxd> i bought minecraft for 25$ and i changed phones so my email is lost
#554 [13:18] <xddanielsxd> also phone number changed i cannot reset password
#555 [13:22] * ShAzZ [webchat@i59F679C1.versanet.de] has joined #minecrafthelp
#556 [13:23] <xddanielsxd> Hey!
#557 [13:23] <ShAzZ> Hi! I'm having trouble booting Minecraft because I recently deinstalled and reinstalled Java. When I try to start the game, an error message shows up that says that the java surrounding can't be found.
#558 [13:25] * rainbowballet [webchat@mobile-107-77-225-108.mobile.att.net] has joined #minecrafthelp
#559 [13:25] <rainbowballet> help i cant start minecraft
#560 [13:26] * dom [webchat@mail.meridianschool.edu] has joined #minecrafthelp
#561 [13:27] <dom> Hi, I am having trouble disbaling my relms account
#562 [13:27] * rainbowballet [webchat@mobile-107-77-225-108.mobile.att.net] has quit. (Client Quit)
#563 [13:28] * dom [webchat@mail.meridianschool.edu] has quit. (Client Quit)
#564 [13:28] * MoronInCheif [webchat@162-206-15-176.lightspeed.elpstx.sbcglobal.net] has joined #minecrafthelp
#565 [13:29] <MoronInCheif> Yo can someone help me here? my minecraft will not load to the menu screen
#566 [13:30] <MoronInCheif> nobodys here
#567 [13:30] <MoronInCheif> f*ck
#568 [13:30] * MoronInCheif [webchat@162-206-15-176.lightspeed.elpstx.sbcglobal.net] has quit. (Client Quit)
#569 [13:30] <ShAzZ> yup
#570 [13:31] * eeee [webchat@178-117-38-69.access.telenet.be] has quit. (Quit: webchat.esper.net)
#571 [13:33] * JellyMan [webchat@146.115.233.157] has joined #minecrafthelp
#572 [13:34] <JellyMan> Hey, so I have tried purchasing java edition for PC about five times, I have tried using paypal and my credit card but it won't let me purchase. What the heck is going on here Mojang
#573 [13:37] <ShAzZ> I have waited for 15 Minutes and nobody responded yet...
#574 [13:38] <JellyMan> Yeah forget this man I'm out
#575 [13:38] <xddanielsxd> ooooffff
#576 [13:42] <ShAzZ> yeah i'm out as well
#577 [13:42] <ShAzZ> mojang obviously doesn't care
#578 [13:42] * ShAzZ [webchat@i59F679C1.versanet.de] has quit. (Quit: webchat.esper.net)
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#580 [13:51] * LoneWolf [webchat@24-225-104-221-dynamic.midco.net] has quit. (Client Quit)
#581 [14:03] <xddanielsxd> yes i lost my account i mean email
#582 [14:03] <xddanielsxd> and i cant reset since i changed my phone numbersd
#583 [14:05] * Hidden [webchat@56340389.rev.stofanet.dk] has joined #minecrafthelp
#584 [14:05] <Hidden> i get invalid password or username?? Ivebeen using this acc on another pc
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#586 [14:09] * Fred [webchat@174-080-243-085.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#587 [14:17] * HoloPanio [webchat@50-83-226-114.client.mchsi.com] has joined #minecrafthelp
#588 [14:17] <HoloPanio> Hello
#589 [14:26] * Peter [webchat@67.204.164.177] has joined #minecrafthelp
#590 [14:27] * Peter is now known as Guest28209
#591 [14:27] <Guest28209> I need to refund minecraft java on my Mac and download the windows ten edition because I will not let me claim windows 10
#592 [14:28] <Guest28209> you there man?
#593 [14:46] * NinjaShuriken [webchat@49.36.157.153] has joined #minecrafthelp
#594 [14:47] * CCF [webchat@ip68-225-77-210.no.no.cox.net] has joined #minecrafthelp
#595 [14:49] <CCF> Hi, I bought Java edition being told I could still get Windows version included (saw on a forum after purchase that the deal ended in 2018), and I'm wondering how I can possibly refund Java and get Windows
#596 [14:56] * charcol [webchat@97-87-97-7.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#597 [14:56] <charcol> not getting a pasword reset email
#598 [14:57] * jujijo [webchat@89-156-51-17.rev.numericable.fr] has joined #minecrafthelp
#599 [14:58] <jujijo> Hi, im in trouble, i was connecting to my mincraft acount since fews moths, but i can log, maybe it's the wrong password so i click on forgot password but when i put my email adress and click into change my password (sending email) nothnig append and i have no errors message thx for the help
#600 [14:59] <jujijo> i can't log*
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#604 [15:43] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#605 [16:04] * _winged [webchat@75-8-97-92.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#606 [16:04] <_winged> Hello?
#607 [16:06] <_winged> I've been getting intermittent crashes with the same error message every time "EXCEPTION_ACCESS_VIOLATION (0xc0000005)". I've tried a reinstall of java and minecraft, I've tried to mess with some options but to no avail. can you help?
#608 [16:07] * chenpro15 [webchat@77.137.115.146] has joined #minecrafthelp
#609 [16:07] <chenpro15> hello
#610 [16:08] * Kost [webchat@78.30.204.129] has joined #minecrafthelp
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#612 [16:10] * chenpro15 [webchat@77.137.115.146] has joined #minecrafthelp
#613 [16:11] <chenpro15> hello. i have a big problem with entrance to minecraft account
#614 [16:12] <chenpro15> somebody can to help me pls.
#615 [16:13] <Kost> Hello, I have a problem. I can’t access any server / my local world in the launcher. Constantly steals the game with an error - java.lang.IllegalStateException: failed to create a child event loop
#616 [16:13] <Kost> Already reinstalling Java and Minecraft itself, nothing helps. I tried to do as it is written here - https://bugs.mojang.com/browse/MC-34749
#617 [16:13] <Kost> zero result, please help, crash report I will attach below https://pastebin.com/AuG4kGgM
#618 [16:14] * Abbas [webchat@cpe-75-185-114-249.cinci.res.rr.com] has joined #minecrafthelp
#619 [16:14] <Abbas> i cant login to my minecraft
#620 [16:15] * Abbas [webchat@cpe-75-185-114-249.cinci.res.rr.com] has quit. (Client Quit)
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#622 [16:22] * anas [webchat@88-144-165-143.host.pobb.as13285.net] has joined #minecrafthelp
#623 [16:22] <anas> i cant log in beacuse its telling me im offline
#624 [16:27] * nickss [webchat@host31-51-230-30.range31-51.btcentralplus.com] has joined #minecrafthelp
#625 [16:30] <nickss> Ipon trying to login on the launcher I have been repeatedly gotten the same offline message though I have been connected to the internet. I have then proceeded to get rid of anti-virus softwares and also disabled firewalls. I have changed my password, deleted then redownloaded the launcher but to no avail.
#626 [16:30] <nickss> Upon*
#627 [16:43] * elRomie [webchat@84.78.248.208] has joined #minecrafthelp
#628 [16:43] <anas> sam issue as you
#629 [16:43] <anas> *same
#630 [16:44] <elRomie> Hello! I have an issue where i can log into minecraft on my android's chrome browser, but when i try to log in for the very first time in my new computer, It says username/password are wrong... Is there any fix? Thanks in advance...
#631 [16:45] <elRomie> both on website and client
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#633 [16:50] * Dredrog [webchat@lfbn-idf3-1-1055-225.w90-46.abo.wanadoo.fr] has joined #minecrafthelp
#634 [16:50] <Dredrog> Hello,
#635 [16:50] <Dredrog> Im french sorry for my english
#636 [16:50] * Poyozito [webchat@201.158.58.16] has joined #minecrafthelp
#637 [16:50] <Poyozito> hi
#638 [16:50] <Dredrog> So i have a problem with my account
#639 [16:51] <Poyozito> I'm having a problem with minecraft 1.15.x
#640 [16:51] <Dredrog> I forget my e-mail
#641 [16:51] <Dredrog> I just remember my nickname In game
#642 [16:52] <Poyozito> '-'
#643 [16:52] <Dredrog> Someone can Help me ?
#644 [16:53] <Poyozito> I don't know how I can help you, sorry man
#645 [16:56] <Poyozito> OK nobody help me
#646 [16:56] * Poyozito [webchat@201.158.58.16] has quit. (Quit: webchat.esper.net)
#647 [16:59] * _winged [webchat@75-8-97-92.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#648 [17:01] * Dredrog [webchat@lfbn-idf3-1-1055-225.w90-46.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#649 [17:06] <elRomie> Hello! I have an issue where i can log into minecraft on my android's chrome browser, but when i try to log in for the very first time in my new computer, It says username/password are wrong... Is there any fix? Thanks in advance...
#650 [17:11] * casual8316 [webchat@148.red-88-5-145.dynamicip.rima-tde.net] has joined #minecrafthelp
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#652 [17:56] * FamMiner [webchat@135.0.129.112] has joined #minecrafthelp
#653 [18:00] <FamMiner> When i try and log on to this server respawnedmc It just gives me the Io.netty.channel.abstractchannel$annotatedconnectexception timed out error, every other server is fine and the server isnt down because others can access it
#654 [18:11] * Adam [webchat@CPE946a771025fe-CM946a771025fc.cpe.net.cable.rogers.com] has joined #minecrafthelp
#655 [18:12] <Adam> It is not sending the confirmation email to my account
#656 [18:12] * Adam is now known as Guest27796
#657 [18:12] <Guest27796> I cannot access my account
#658 [18:14] <Guest27796> I need to reset my security questions. I was a lot younger when I made them
#659 [18:28] * PAOK [webchat@187.204.138.180] has joined #minecrafthelp
#660 [18:28] * alejandro [webchat@189.155.150.243] has joined #minecrafthelp
#661 [18:28] <alejandro> hola??
#662 [18:28] <PAOK> Hi, my game keeps crashing on strat
#663 [18:29] <PAOK> it post the following error
#664 [18:29] <alejandro> i not speak english
#665 [18:29] <PAOK> hola
#666 [18:29] <alejandro> hola
#667 [18:29] <PAOK> mi juego crashea cuando lo inicio
#668 [18:30] <alejandro> mmmm yo no soy soporte
#669 [18:30] <alejandro> yo tambien busco soporte
#670 [18:30] <PAOK> entonces debemos esperar?
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#673 [18:45] * Lil_Miss_Baka [webchat@145.132.45.4] has joined #minecrafthelp
#674 [18:46] <Lil_Miss_Baka> If I try to join a server in version 1.14 it instantly crashes
#675 [18:46] <Ani> I keep losing connection to minecraft. It says "internal exception: java.io.ioexception: an existing connection was forcibly closed by remote"
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#678 [19:01] * Gabe [webchat@pool-108-28-178-195.washdc.fios.verizon.net] has joined #minecrafthelp
#679 [19:02] <Gabe> Whenever I start to run minecraft the launcher starts to not respond and will not resolve so I am forced to end the task and I am confused whats stopping it from running
#680 [19:14] * McDonito [webchat@190.7.16.70] has joined #minecrafthelp
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#682 [19:16] <McDonito> cambio la skin y me aparece alex en el juego
#683 [19:16] <help_downloading> Hi, tried downloading java edition, and only installed the installer. How do I start the game?
#684 [19:17] <McDonito> I will do that thanks
#685 [19:27] <McDonito> lo intente y me sigue apareciendo alex
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#687 [19:29] * McDonito [webchat@190.7.16.70] has quit. (Quit: webchat.esper.net)
#688 [19:40] <Gabe> Whenever I start to run minecraft the launcher starts to not respond and will not resolve so I am forced to end the task and I am confused whats stopping it from running
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#691 [19:52] * ondrasoon77 [webchat@ip-37-188-231-57.eurotel.cz] has joined #minecrafthelp
#692 [19:54] <ondrasoon77> Hello, my email has been hacked recently and I cannot access my email address on which I have my account registered. I wanted to login today and it appears the hacker managed to change my password for the mojang account as well. Would it be possible to change the contact email address so I can renew my account? Thanks for help!
#693 [19:56] * Seth [webchat@c-76-102-42-186.hsd1.ca.comcast.net] has joined #minecrafthelp
#694 [19:56] <Seth> Firewall preventing connection to personal server
#695 [19:59] * tanner [webchat@c-71-205-32-74.hsd1.co.comcast.net] has joined #minecrafthelp
#696 [20:00] <tanner> I need help with my game using my integrated gpu instead of my dedicated gpu
#697 [20:00] <tanner> ive tried everything
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#702 [20:19] * MockingJai [webchat@c-73-50-130-96.hsd1.il.comcast.net] has joined #minecrafthelp
#703 [20:20] <MockingJai> No matter what server I go onto, I'm not allowed to send messages in chat and an error pops up every time. I can use things like shout or message but if I try to just speak locally, I'm not allowed
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#705 [20:40] * OneForgottenMeme [webchat@mobile-107-77-222-152.mobile.att.net] has joined #minecrafthelp
#706 [20:40] <OneForgottenMeme> When try to join my friend minecraft realm, I get it in then everything is frozen, but I can move around, its like im having a massive lag spike
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#709 [20:45] <Nate5> i am having an issue with my migration
#710 [20:46] <Nate5> where even though it seems it has migrated, which I never remember doing it doesnt know that I have actually bought the game
#711 [20:47] <Nate5> it seems like maybe I should just be able to redeem the game but I do not have the coe
#712 [20:47] <Nate5> *code
#713 [20:47] <Nate5> can anyone help?
#714 [21:22] * will [webchat@d173-181-120-195.bchsia.telus.net] has joined #minecrafthelp
#715 [21:23] <will> Cant join servers and it says disconnected or conection throttled
#716 [21:24] <will> or cannot connect to server
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#751 [23:02] * b4ben24_ [webchat@47.39.88.179] has joined #minecrafthelp
#752 [23:02] <b4ben24_> Hello I need help
#753 [23:02] <b4ben24_> I have my transaction ID i purchased from 2012 how can I play the game?
#754 [23:02] * Sophiafgoodman [webchat@189.186.227.223] has joined #minecrafthelp
#755 [23:03] <Sophiafgoodman> Hi, I have some troubles to run Minecraft in my Mac
#756 [23:03] <b4ben24_> Hello?
#757 [23:04] <Sophiafgoodman> I just bought a redeem card and there's a warning that says: "game already running" there's a start anyway option but it doesn't work, what can I do?
#758 [23:06] * b4ben24_ [webchat@47.39.88.179] has quit. (Client Quit)
#759 [23:06] <Sophiafgoodman> qv
#760 [23:06] <Sophiafgoodman> help
#761 [23:06] <Sophiafgoodman> help
#762 [23:07] <Andrio> Sophiafgoodman, if you can't force close it, try rebooting your computer.
#763 [23:07] * justin [webchat@c-73-66-244-145.hsd1.ca.comcast.net] has joined #minecrafthelp
#764 [23:09] <justin> so i am trying to log in and i am logging in with everything correct and my wifi and internet are all connedcted its just its telling me to make sure im connected to the internet when i am
#765 [23:11] <Andrio> ??> justin tools/HJT
#766 [23:11] <justin> what?
#767 [23:14] <Andrio> Oh yeah, the bot's gone
#768 [23:15] <justin> who?
#769 [23:15] <justin> r u help
#770 [23:15] <Andrio> justin, download and run this: https://sourceforge.net/projects/hjt/files/latest/download
#771 [23:15] <Andrio> justin, use it to run a scan and save a log file, then post the log file to https://paste.ubuntu.com/ and give me the link to the post.
#772 [23:19] <justin> ok
#773 [23:19] <justin> done ithink
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