#1 [00:00] * RedRaptorGamingz [webchat@cpe-173-172-52-11.tx.res.rr.com] has joined #minecrafthelp
#2 [00:03] <RedRaptorGamingz> So my Minecraft is not working properly, I tried to use Minecraft Launcher yet it had to update and then there was a problem with opening the game as the error said, "Launching The Game has Failed" can you help me fix this so I can play the game, All of these problems happened when an update came up yet before it I was playing fine.
#3 [00:06] * Celestial_Moon [webchat@c-67-190-126-245.hsd1.co.comcast.net] has joined #minecrafthelp
#4 [00:08] <Celestial_Moon> i just bought my minecraft account, but when i log in to play i keep getting the message incorrect username or password. i am putting in everything correctly but it keeps showing the same message.
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#6 [00:09] * zDilker [webchat@179.220.20.50] has joined #minecrafthelp
#7 [00:10] <zDilker> I tp myself to 50000 block high to try jump in my slime blocks so i get ban from my own minecraft survival world and i dont know how to get my world back
#8 [00:13] <zDilker> ''invalid move player packet recieved''
#9 [00:14] * Joint [webchat@cpe-172-101-97-38.buffalo.res.rr.com] has joined #minecrafthelp
#10 [00:15] <Joint> I can't log in to my java minecraft because it says I am not connected to wifi. I am connected to wifi so I am sort of stuck.
#11 [00:16] <Joint> I can tell you for sure that my wifi is not the issue.
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#14 [00:39] * Spinozor29 [webchat@1.125.110.194] has joined #minecrafthelp
#15 [00:40] <Spinozor29> im getting an error pop up when launching minecraft that it is already playing, but im not actually in the game
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#19 [02:05] * Wildabeast996 [webchat@1.129.104.191] has joined #minecrafthelp
#20 [02:05] <Wildabeast996> hellp
#21 [02:06] <Wildabeast996> I am not able to log onto my launcher
#22 [02:07] <Wildabeast996> Can someone pls help ma
#23 [02:07] <Wildabeast996> me
#24 [02:11] * Wildabeast996 [webchat@1.129.104.191] has quit. (Quit: webchat.esper.net)
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#26 [02:31] * elie [webchat@ool-4a58b896.dyn.optonline.net] has joined #minecrafthelp
#27 [02:31] <elie> hi im having an issue where my minecraft wont load up.. it freezes on the mojang loading screen and from there i am able to do nothing
#28 [02:32] <Wildabeast997> I am not able to sign into my Minecraft launcher or the minecraft website. I purchased it on another computer but it still doesn't seem to work
#29 [02:33] * elie [webchat@ool-4a58b896.dyn.optonline.net] has quit. (Client Quit)
#30 [02:33] * ahhhhhhhhhhhhh [webchat@71.221.182.153] has joined #minecrafthelp
#31 [02:34] <ahhhhhhhhhhhhh> Are the authentication servers still down?
#32 [02:34] <ahhhhhhhhhhhhh> Because i cant login
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#34 [03:04] * wither [webchat@131-191-63-61.click-network.com] has joined #minecrafthelp
#35 [03:06] <wither> can anyone help me when i join into a single player or multiplayer world/server there is a bug the bug is i am steve or alex and i already have a custom skin and its now working
#36 [03:21] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
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#40 [04:52] * ap [webchat@94.204.233.159] has joined #minecrafthelp
#41 [04:52] <ap> hi! i just bought minecraft and created an account however everytime i login to the launcher it says invalid email or password. I just reset the password and im still getting the same error
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#43 [04:59] * ap [webchat@94.204.233.159] has joined #minecrafthelp
#44 [05:00] <ap> hi! i bought and downloaded minecraft today however when i try to login on the launcher it says invalid email and password. I changed my password and im still getting the same error.
#45 [05:03] * ap [webchat@94.204.233.159] has quit. (Client Quit)
#46 [05:32] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#47 [05:34] * Keanu [webchat@d54C4BCB3.access.telenet.be] has joined #minecrafthelp
#48 [05:34] <Keanu> Hi
#49 [05:35] <Keanu> Unable to login with all the email I have and already mailed support and they don't give good answer or I am still not further.
#50 [06:42] * kronosex [webchat@37.30.56.39.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#51 [06:47] <kronosex> I need your help with installation in a situation when computers were subject to change. In particualr, I cannot download the program on my new computer regardless the fact that I removed it from my old computer. It shows communicate about corruption??? or does not proceed with the link (I see an empty page). I can confirm my right to the product (
#52 [06:47] <kronosex> purchased it years ago). I do not know what to do.
#53 [06:49] * kronosex [webchat@37.30.56.39.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#54 [06:51] * sterl [webchat@119-17-146-187.771192.mel.nbn.aussiebb.net] has joined #minecrafthelp
#55 [06:52] <sterl> i've just go minecraft and i'm putting the right email and password in the laucher but it will not let me log in
#56 [07:00] * SonyGoku [webchat@bve17.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#57 [07:01] <SonyGoku> hello, i cant log in to minecraft, the message shows that either the email or password are incorrect
#58 [07:06] <sterl> yeah but there both correct, because i got my friend to log in
#59 [07:07] <sterl> using the same login and password
#60 [07:07] <SonyGoku> so why cant i
#61 [07:08] <sterl> i dont know im having the same problem
#62 [07:10] * Hoover [webchat@71-89-172-21.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
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#65 [07:13] * Hoover [webchat@71-89-172-21.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#66 [07:17] <Hoover> Hi, When attempting to join my friend's realm I keep getting booted about 20 seconds into playing and get this message: "Connection Lost, Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host." I have great internet connection and went through my java script advanced settings to make sure the "Enabl
#67 [07:17] <Hoover> e the operating system's restricted environment.
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#70 [07:23] * Xeyame [~Xeyame@server-127prx.xeya.me] has joined #minecrafthelp
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#73 [07:56] * Xeyame [~Xeyame@server-127prx.xeya.me] has joined #minecrafthelp
#74 [08:05] * HurtigeMorfar [webchat@5634f3d9.rev.stofanet.dk] has joined #minecrafthelp
#75 [08:08] <HurtigeMorfar> When I try to log on Minecraft, with my username and code, the login freezes when I press enter. Nothing happens. I tryed to uninstall Minecraft and install it again. But It dosent help.
#76 [08:17] * ladaronnalabri [webchat@atoulouse-651-1-227-105.w90-38.abo.wanadoo.fr] has joined #minecrafthelp
#77 [08:21] <ladaronnalabri> Hello, I have an issue with my new Minecraft game, I just bought it and when I installed everything et I start the launcher, I just see a black window, when I chek the files in %appdata% > .Minecraft, I only see the "versions" folder, "launcher_log" and "launcherprofiles.json" Nothing other is downloaded and I thinkts that this is why my launcher d
#78 [08:21] <ladaronnalabri> oesn't want to start, could someone help me maybe to find where to download the files from internet to start my launcher ?
#79 [08:25] * HurtigeMorfar [webchat@5634f3d9.rev.stofanet.dk] has quit. (Quit: webchat.esper.net)
#80 [08:41] * goober [webchat@87.244.78.49] has joined #minecrafthelp
#81 [08:41] <goober> im having a GLFW erroe
#82 [08:42] <goober> error
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#84 [08:45] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
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#87 [09:10] * Jacki [webchat@90-230-133-131-no68.tbcn.telia.com] has joined #minecrafthelp
#88 [09:11] <Jacki> When i'm starting minecraft a message pops up saying "The driver does not appear to support openGl" what do I do?
#89 [09:12] <mattym> ??> Jacki win/dxdiag
#90 [09:12] <Mightyena> Jacki: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#91 [09:17] <Jacki> Should I paste the DxDiag report here?
#92 [09:18] <mattym> Jacki, Give us the link to the paste page the instructions had you made.
#93 [09:18] <mattym> make*
#94 [09:18] <Jacki> https://paste.ubuntu.com/p/wHxWw2Fk7G/
#95 [09:18] <mattym> Jacki, Ok one moment.
#96 [09:19] <mattym> Jacki, Download and Install the file from this page https://www.geforce.com/drivers/results/158759
#97 [09:21] <Jacki> I can't start any games will whis fix the problem for other games aswell?
#98 [09:23] <mattym> Jacki, Should, whoever made that PC never installed your display drivers.
#99 [09:23] * Quavelen [~Quavelen@irc.urielsalis.me] has quit. (Quit: ZNC 1.7.1 - https://znc.in)
#100 [09:23] * Capfan67 [~Capfan67@irc.urielsalis.me] has quit. (Quit: ZNC 1.7.1 - https://znc.in)
#101 [09:23] * Guest60378 [~urielsali@irc.urielsalis.me] has quit. (Quit: ZNC 1.7.1 - https://znc.in)
#102 [09:23] <Jacki> Okay, thanks!
#103 [09:24] <Jacki> I installed it now but it said that the download failed
#104 [09:24] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#105 [09:25] <mattym> Jacki, What said that?
#106 [09:25] <Jacki> The thing I installed
#107 [09:25] <mattym> Jacki, Once its installed it should not be saying anything about a download.
#108 [09:25] * abc134 [webchat@ip5f5afb00.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#109 [09:25] <mattym> Jacki, Are you sure you grabbed the right file from the link?
#110 [09:26] <Jacki> Geforce game ready driver?
#111 [09:26] <mattym> Jacki, Yeah
#112 [09:26] <Jacki> I'll try again and see
#113 [09:26] * urielsalis [~urielsali@irc.urielsalis.me] has joined #minecrafthelp
#114 [09:26] <mattym> Jacki, It gave you a download error after the install completed?
#115 [09:27] * urielsalis is now known as Guest10353
#116 [09:27] * Capfan67 [~Capfan67@irc.urielsalis.me] has joined #minecrafthelp
#117 [09:27] <Jacki> Yea or something like that. It said the same thing when I tried to update my driver via geforce experience
#118 [09:28] <abc134> Hello. Since I migrated my account I am not able to log in anymore although email etc are correct - also I don't receive a mail when trying to reset the password. does anyone know what the problem is with that currently or how I can solve this?
#119 [09:28] <mattym> Jacki, If you get the error again, let me know the exact message.
#120 [09:28] <Jacki> Yes!
#121 [09:28] * Quavelen [~Quavelen@irc.urielsalis.me] has joined #minecrafthelp
#122 [09:28] <mattym> abc134, Have you checked any spam/junk folders?
#123 [09:29] <abc134> Yes, sure. Also I am sure that the password I entered is correct .. still, I cannot log into my account
#124 [09:29] <Jacki> Now I get to check a box either NVIDIA graphics driver and Geforce experience or just NVIDIA graphics driver
#125 [09:30] * marshall [webchat@c-76-29-195-171.hsd1.ga.comcast.net] has joined #minecrafthelp
#126 [09:30] * mini [webchat@157.51.131.113] has joined #minecrafthelp
#127 [09:30] <mattym> Jacki, Just the driver will be fine
#128 [09:30] <marshall> i cant launch minecraft
#129 [09:30] <Jacki> And then the fast download that is recommended right?
#130 [09:31] <mattym> abc134, And what is the exact error you get when trying to log in. Can you check on the launcher and website.
#131 [09:31] <mini> In my minecraft trial ,the market place is not working and showing error 9
#132 [09:31] <mattym> Jacki, Yes
#133 [09:31] <marshall> I am nor getting back in to my old minecraftfrom 2012 and i am not able tolaunch the game \
#134 [09:31] <mattym> mini, Trials do not have access to certain features.
#135 [09:31] <mattym> marshall, What happens when you try?
#136 [09:32] <marshall> it lodes the mojang dragon then stops right before it finished loding
#137 [09:32] <mattym> ??> marshall av/adwcleaner
#138 [09:32] <Mightyena> marshall: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#139 [09:32] <Mightyena> marshall: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#140 [09:32] <Jacki> Now it says that the installation failed
#141 [09:32] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#142 [09:32] <mattym> Jacki, Any other details?
#143 [09:33] <mini> What is error 9 in minecraft
#144 [09:33] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#145 [09:33] <mattym> mini, The trial version cannot make use of the Marketplace.
#146 [09:34] <mini> Actually my marketplace icon is missing
#147 [09:34] <Jacki> Graphics driver failed HD audio driver not installed PhysX something and then a newer or same version exist
#148 [09:35] <mattym> mini, Again, you have no need to access it on a trial account.
#149 [09:35] * marshall [webchat@c-76-29-195-171.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#150 [09:35] <mattym> Jacki, Ok try this instead. Re-run the driver installer. Choose the custom install option instead of fast.
#151 [09:36] * mini [webchat@157.51.131.113] has quit. (Quit: webchat.esper.net)
#152 [09:36] <mattym> Jacki, Then look for the box that says something like "Do a clean install". Check that box and then continue the install
#153 [09:36] <mattym> Jacki, The computer screen may go blank during.
#154 [09:36] <Jacki> Okay!
#155 [09:36] * ranem [webchat@c-24-3-217-246.hsd1.pa.comcast.net] has joined #minecrafthelp
#156 [09:37] <Jacki> Still only the Graphics driver?
#157 [09:37] <Jacki> Or geforce experience aswell
#158 [09:38] <mattym> Jacki, Yeah, Geforce Experience usually causes more problems than good
#159 [09:38] * ranem [webchat@c-24-3-217-246.hsd1.pa.comcast.net] has quit. (Client Quit)
#160 [09:40] <Jacki> Still says the same
#161 [09:41] <mattym> Jacki, Are you installing it onto your main OS drive on the computer?
#162 [09:41] * Shai [webchat@141.226.210.71] has joined #minecrafthelp
#163 [09:42] <Shai> Hello I'm trying to connect to relam. And get this error Internal Exception Java io . IOException forcibly closed by remote host
#164 [09:42] <Jacki> Yes pretty sure. I didn't change the location when I got the option
#165 [09:42] * abc134 [webchat@ip5f5afb00.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#166 [09:43] <mattym> Jacki, Ok, restart the PC, right after its back on, try the clean install option again.
#167 [09:43] <Jacki> Okay
#168 [09:43] * Jacki [webchat@90-230-133-131-no68.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#169 [09:43] <mattym> Shai, Are you using any VPN or Proxy software or settings.
#170 [09:43] <Shai> Not at all. A WIFI connection
#171 [09:44] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#172 [09:44] <mattym> Shai, Is it a home internet connection?
#173 [09:44] <Shai> YES it is
#174 [09:44] <mattym> ??> Shai tools/hjt
#175 [09:44] <Mightyena> Shai: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#176 [09:44] <Mightyena> Shai: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#177 [09:45] <Shai> OK I'm doing this
#178 [09:46] <Shai> https://paste.ubuntu.com/p/58ggrX4Rvv/
#179 [09:46] * Xeyame [~Xeyame@server-127prx.xeya.me] has quit. (Read error: Connection reset by peer)
#180 [09:47] <mattym> Shai, Who is your internet service provider?
#181 [09:47] <Shai> TripleC
#182 [09:49] <mattym> Shai, Your connection through them is showing up as a cloud computing service. So it looks like a VPN, which can be causing your issue.
#183 [09:49] * Jacki [webchat@90-230-133-131-no68.tbcn.telia.com] has joined #minecrafthelp
#184 [09:49] <Shai> So what can we do?
#185 [09:49] <mattym> Shai, If thats not it, then you simply cannot establish a connection to that Realm, probably due to region or distance.
#186 [09:49] <mattym> Shai, Either way, there is nothing you can personally do.
#187 [09:49] <Jacki> Still said the same message
#188 [09:50] <Shai> OK
#189 [09:50] <mattym> Jacki, Who built the computer?
#190 [09:50] <Jacki> My friend
#191 [09:51] <mattym> Jacki, You may have to have them come help you. It looks like something was either done wrong or not done.
#192 [09:51] <mattym> Jacki, It should have no issue installing the driver.
#193 [09:51] * Shai [webchat@141.226.210.71] has quit. (Quit: webchat.esper.net)
#194 [09:52] <mattym> Jacki, We can attempt using a previous driver version to see if maybe something is wrong with the latest release.
#195 [09:52] <Jacki> Yea, because it stopped working yesterday right after I tried to install the latest drivers and has never been a peoblem before.
#196 [09:52] <mattym> Jacki, Make sure you delete the previous nvidia download to make sure there is no confusion.
#197 [09:53] <Jacki> So uninstall nvidia
#198 [09:53] <mattym> Jacki, No, for now just make sure you delete the file I had you download
#199 [09:53] <mattym> Jacki, Use the download here instead https://www.geforce.com/drivers/results/158180
#200 [09:53] * Lord_CorZ [webchat@evv26.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#201 [09:53] <mattym> Jacki, Clean install option again (that option will delete the other one)
#202 [09:54] <Jacki> So just delete the file i downloaded not anything I installed?
#203 [09:54] <mattym> Jacki, Yes, the clean install option should clear up the other installation for you.
#204 [09:54] <Jacki> Okay, great I'll try
#205 [09:54] <Lord_CorZ> Hello i accidently changed my account name from Gi4 to 133353a2 and I wonder if you can change it for me.
#206 [09:56] <mattym> Lord_CorZ, You will need to wait the 30 days to change it back yourself.
#207 [09:57] <Lord_CorZ> Is there no way you can change it for me?
#208 [09:58] <mattym> Lord_Corz, No
#209 [09:58] <Lord_CorZ> Okay
#210 [09:58] <Jacki> Still says the same message
#211 [09:58] * Adrian [webchat@50.34.191.184] has joined #minecrafthelp
#212 [09:58] <Adrian> I cant get minecraft
#213 [09:59] <Lord_CorZ> =
#214 [09:59] <mattym> Jacki, Yeah something is very wrong there.
#215 [09:59] * Lord_CorZ [webchat@evv26.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#216 [09:59] <Jacki> Well maybe I should check with the guy who built the computer then
#217 [10:00] <Adrian> ?
#218 [10:01] <Adrian> I'm trying to buy minecraft: java, but I can't get passed the step after verifying the email that was used.
#219 [10:02] <mattym> Adrian, Did you go to the email they sent you for verification?
#220 [10:04] * hunter [webchat@pool-98-114-21-213.phlapa.ftas.verizon.net] has joined #minecrafthelp
#221 [10:04] <hunter> I keep getting the error failed to create a child event loop. the only antivirus I have is kaspersky
#222 [10:05] <Adrian> yes. I've done that. But when I go to the next step requiring me to login to the new account. But when I try an error pops up.
#223 [10:06] * Mondestrunken [webchat@host86-143-255-167.range86-143.btcentralplus.com] has joined #minecrafthelp
#224 [10:06] <mattym> Adrian, What is the error?
#225 [10:06] <mattym> ??> hunter tools/hjt
#226 [10:06] <Mightyena> hunter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#227 [10:06] <Mightyena> hunter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#228 [10:09] <hunter> https://paste.ubuntu.com/p/5WYnTdpyhV/
#229 [10:09] <Adrian> The error just said that an error had occur with no further explanation.
#230 [10:10] <mattym> hunter, Did you check the bugtracker page for that error?
#231 [10:10] <mattym> ??> Adrian tools/hjt
#232 [10:10] <Mightyena> Adrian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#233 [10:10] <Mightyena> Adrian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#234 [10:10] <Mondestrunken> Hi, what I imagine is the usual. I bought Minecraft, tried to log in on Java on my computer, nothing working. Did literally everything including waiting for a day, redownloading launcher, changing password, and have definitely been entering the correct login info, and each time the 'Invalid email or password' thing comes up (Red little bubble, top
#235 [10:10] <Mondestrunken> right corner). The login button also doesn't seem to work on Minecraft.net on my computer, but on my phone I can login to Minecraft.net just fine. Any advice?
#236 [10:11] <mattym> ??> Mondestrunken tools/hjt
#237 [10:11] <Mightyena> Mondestrunken: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#238 [10:11] <Mightyena> Mondestrunken: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#239 [10:11] <hunter> yes they keep saying its an antivirus issue with avast or mcafee, I have kaspersky and I have uninstalled it and the problem still persists
#240 [10:11] <mattym> hunter, Can you link me to the bugtracker article you checked?
#241 [10:12] <hunter> https://bugs.mojang.com/browse/MC-34749
#242 [10:12] <mattym> hunter, Did you try the JVM argument change it suggested?
#243 [10:13] <Mondestrunken> https://paste.ubuntu.com/p/3TcSzXqh6n/
#244 [10:13] <mattym> ??> Mondestrunken info/mcleaks
#245 [10:13] <Mightyena> Mondestrunken: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#246 [10:13] <Mightyena> Mondestrunken: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#247 [10:13] <mattym> ??> Mondestrunken win/hosts/edit
#248 [10:13] <Mightyena> Mondestrunken: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#249 [10:13] <Mightyena> Mondestrunken: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#250 [10:14] <Adrian> https://paste.ubuntu.com/p/67Q5KvWGfC/
#251 [10:14] <hunter> am i supposed to paste the change at the end of the JVM agruments
#252 [10:14] <Adrian> I think i did it correctly
#253 [10:15] <mattym> hunter, You need to go all the way to the end of the current arguments, add a space then the argument it shows on the bug page
#254 [10:15] <hunter> I think i didnt add the space before
#255 [10:15] <hunter> lemme check
#256 [10:15] <mattym> ??> Adrian info/mcleaks
#257 [10:15] <Mightyena> Adrian: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#258 [10:15] <Mightyena> Adrian: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#259 [10:15] <mattym> ??> Adrian win/hosts/edit
#260 [10:15] <Mightyena> Adrian: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#261 [10:15] <Mightyena> Adrian: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#262 [10:16] <hunter> that worked I feel so dumb
#263 [10:16] <hunter> thank you Mattym
#264 [10:18] <Mondestrunken> Here too! Thank you mattym
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#270 [10:36] * mellokong [webchat@ool-182c8749.dyn.optonline.net] has joined #minecrafthelp
#271 [10:36] <BYOUNO> mInecraft won't let me login to the launcher when im using the correct credentials
#272 [10:36] <mellokong> hey i'm having the same problem!
#273 [10:36] <mellokong> are you on mac?
#274 [10:36] <mellokong> i've gotten launcher to work on windows and debian
#275 [10:36] <BYOUNO> Nope im on a windows 10 computer
#276 [10:37] <mellokong> (with the correct credentials)
#277 [10:37] <BYOUNO> Yes
#278 [10:37] <mellokong> weird
#279 [10:37] <BYOUNO> ive tired changing the password but end with the same result
#280 [10:38] <Adrian> So my brother was looking up ways to get around paying for minecraft. And he downloaded MCleak on our computer. (We share one computer). Now i tried unstalling it but it still won't let me sign in online
#281 [10:39] <Adrian> When I try to login to mojang an error pops up saying "An error prevented your request from being processed. Please try again."
#282 [10:39] <mellokong> anyway my exact issue is that whenever i try to log into the launcher i get the error "invalid email or password" - i've tried clean reinstalls to no avail, changed username + password, tried copy/pasting my username/pass from a plain text editor, and i've already emailed mojang support (but im assuming that will take days). i've successfully logge
#283 [10:39] <mellokong> d into a boot camp windows 10 install on this computer as well as a debian dual boot, so i know that it's not an issue with m credentials
#284 [10:40] <mellokong> i've also checked / updated java, etc
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#290 [10:46] <Ted> I have gotten rid of McLeak. Which I now know is illegal and have no wishes of getting into legal trouble.
#291 [10:47] <Ted> But when I try to login to mojang. it won't let me
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#294 [10:52] <Ted> hello?
#295 [10:53] * mellokong [webchat@ool-182c8749.dyn.optonline.net] has joined #minecrafthelp
#296 [10:53] <Ted> I have gotten rid of McLeak. Which I now know is illegal and have no wishes of getting into legal trouble.
#297 [10:54] <Ted> But when I try to login to mojang. it won't let me
#298 [10:55] <mellokong> i'm going to come back and re-ask later - i'm having some issues where I cant stay logged into the irc client
#299 [10:55] * VanBier [webchat@ip-109-41-131-133.web.vodafone.de] has joined #minecrafthelp
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#301 [10:58] <VanBier> Hi, i have a big problem with my minecraft launcher. Since it Updated itself last week, it will not let me Login. When i enter my password and username it always says: Please make sure that you are connected to the internet then try again. I am alway connected to the internet an reinstalled the launcher like 6 times now. Also, my passwords and stuf
#302 [10:58] <VanBier> f are all correct.
#303 [11:01] <BYOUNO> https://www.youtube.com/watch?v=iCzIUfRCu8g i know some of yall thought McLeaks the issue but this just worked for me.
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#306 [11:03] <dinosake> On my Minecraft launcher it just says invalid email or password even though it's correct
#307 [11:03] * Spike [webchat@173-17-90-243.client.mchsi.com] has joined #minecrafthelp
#308 [11:04] <Spike> I am trying to create an account but it will not send the code
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#311 [11:06] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#312 [11:06] <Spike> I can log in, but when I go to purchase it says to verify your email...I hit the link and nothing happens. It will not resend me the link
#313 [11:09] * dinosake [webchat@cable-146-255-144-141.dynamic.telemach.ba] has quit. (Quit: webchat.esper.net)
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#318 [11:36] * wolf [webchat@43-200-145-85.ftth.glasoperator.nl] has joined #minecrafthelp
#319 [11:37] <wolf> good day. i accidentally purchased java edition cause thats the first minecraft i got on my screen at purchase. but i want bedrock to play with my ps4 friends. can i upgrade? or atleast get my money back to purchase bedrock?
#320 [11:37] * VanBier [webchat@ip-109-41-131-133.web.vodafone.de] has quit. (Quit: webchat.esper.net)
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#322 [11:38] <Matanza> Hi, I have problems with the login of my account
#323 [11:39] <Matanza> I don't know my password, and when I ask the site to send an email to change it, I receive nothing
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#326 [11:45] * Spike [webchat@173-17-90-243.client.mchsi.com] has quit. (Quit: webchat.esper.net)
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#328 [11:51] <Tekabe> Hi, Me and my friends try to play minecraft 1.15.2 with hamachi (I cant open port ı dont know why). My friends can connect to my server no problem but they cant load any terrain. They can see only sky and sun. They cant move. We tried java 8, openjdk 8 or 11. None of them worked
#329 [11:54] <Tekabe> Since there are no crashes, there are no crash reports
#330 [11:56] * Amira [webchat@37.210.105.67] has joined #minecrafthelp
#331 [11:56] * Josh6 [webchat@toroon4215w-lp140-02-64-231-254-134.dsl.bell.ca] has joined #minecrafthelp
#332 [11:57] <Amira> I have an account registered, but forgot my password. When I click "forgot password", Mojang's emails aren't being sent to me. Can anyone help?
#333 [11:57] <Josh6> I deleted my email (the one i used to buy minecraft numerous years ago) and now I cannot log in. Can someone help me?
#334 [12:00] * Amira [webchat@37.210.105.67] has quit. (Client Quit)
#335 [12:03] <mattym> ??> Josh6 account/send-email
#336 [12:03] <Mightyena> Josh6: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
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#339 [12:11] * Fred [webchat@c-68-56-52-68.hsd1.mi.comcast.net] has joined #minecrafthelp
#340 [12:12] <Fred> cannot log into account on ps4
#341 [12:13] * Amira [webchat@37.210.105.67] has quit. (Quit: webchat.esper.net)
#342 [12:13] <Fred> keeps saying login failed and its been like this for weeks so i cant play crossplatform
#343 [12:14] * Fred [webchat@c-68-56-52-68.hsd1.mi.comcast.net] has quit. (Client Quit)
#344 [12:19] * Tekabe [webchat@31.206.101.221] has quit. (Quit: webchat.esper.net)
#345 [12:19] * Emdeeee [webchat@host-77-242-86-23.ip.nej.cz] has joined #minecrafthelp
#346 [12:21] <Emdeeee> Hello i need to help with game crash please. I can submit the crash report.
#347 [12:23] * Josh6 [webchat@toroon4215w-lp140-02-64-231-254-134.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#348 [12:24] <Emdeeee> someone here?
#349 [12:25] <Emdeeee> heeeey
#350 [12:25] <Emdeeee> ?
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#357 [12:29] <ags> my minecraft (on java) keeps crashing and it was working the past few days with no problems. what can I do?
#358 [12:30] * DOC4R4 [webchat@168.0.27.245] has joined #minecrafthelp
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#361 [12:35] <DOC4R4> hello! I'm trying to play minecraft, but every time I click the "play" button, It says "An unexpected issue ocurred and the game has crashed. We're sorry for the inconvenience". I have already reinstalled minecraft an java, and have watched a lot of youtube videos, but nothing has worked. Please, if someone could help me, i would be really proud
#362 [12:36] * DARKTHOR [webchat@149.200.152.193] has joined #minecrafthelp
#363 [12:37] <mattym> ??> DOC4R4 launcher/log
#364 [12:37] <Mightyena> DOC4R4: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#365 [12:37] <DARKTHOR> HI EVERYONE IS TILL HAVE THIS PROBLEM WHEN I TRY TO OPEN ANY MODED MINCRAFT
#366 [12:37] <DARKTHOR> The game crashed whilst mouseclicked event handler
#367 [12:37] <DARKTHOR> Error: java.lang.IllegalStateException: failed to create a child event loop
#368 [12:38] <mattym> DARKTHOR, https://bugs.mojang.com/browse/MC-34749
#369 [12:39] <DARKTHOR> NORMAL MINECRAFT WORED AFTER I USED THAT COMMAND IN CMD BUT MODED MINERAFT STILL HAVEING THIS PROBLEM
#370 [12:39] * Unicorn [webchat@108-91-143-36.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#371 [12:41] <mattym> DARKTHOR, 1) Cut it out with the Caps, 2) we do not help with modded, if that issue persists on modded, then its an issue with the mods.
#372 [12:41] <DARKTHOR> OK WHO CAN HELPED WITH MODES IF U KNOW SOMEONE
#373 [12:41] <DARKTHOR> sorry
#374 [12:41] <DARKTHOR> about caps
#375 [12:42] <mattym> DARKTHOR, You will need to check with the support resources for the mods you use.
#376 [12:42] <DARKTHOR> ok thx
#377 [12:42] * DARKTHOR [webchat@149.200.152.193] has quit. (Quit: webchat.esper.net)
#378 [12:43] <Unicorn> Minecraft java edition will not work when I try to connect multiplayer server I get io.netty.channel.abstract…. exception connection refused
#379 [12:43] <DOC4R4> hi
#380 [12:43] <DOC4R4> https://paste.ubuntu.com/p/R5zGRcfWzQ/
#381 [12:43] * Zach [webchat@71.161.110.35] has joined #minecrafthelp
#382 [12:43] <mattym> DOC4R4, Can you try again with the current version.
#383 [12:44] * Zach is now known as Guest4671
#384 [12:44] <mattym> Unicorn, What is the full error
#385 [12:45] * Easnillien [webchat@gl82-36.master.pl] has joined #minecrafthelp
#386 [12:45] <Easnillien> Good evening
#387 [12:45] <DOC4R4> ok
#388 [12:45] <DOC4R4> I'll try
#389 [12:45] <Easnillien> I have problem with Minecraft Realms
#390 [12:46] <Unicorn> failed to connect to server io.netty.channel.AbstractChannel$AnnotatedConnectionExcpetion:connection refused: no further information
#391 [12:46] <Guest4671> So, I attempted to make a villager breeder, a set up where a farmer can throw carrots at a trapper pair of villagers on a fence post, where in theory they breed, and the baby drops between them fence post and the surronding blocks. However, the villagers aren't breeding. i have tried villagers with no professions, ones with (and traded with them) a
#392 [12:46] <Guest4671> nd have no idea why they are not breeding. Any help?
#393 [12:46] <Easnillien> "Connection Lost Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host"
#394 [12:46] <Easnillien> I've tried everything
#395 [12:46] <Easnillien> I get this message after 30 seconds of the game
#396 [12:48] <mattym> Guest4671, This chat is for technical support not ingame help.
#397 [12:48] <Guest4671> whoops
#398 [12:48] <mattym> Easnillien, Is it your Realm?
#399 [12:48] <Guest4671> where do i go for that
#400 [12:48] <Guest4671> sorry about this
#401 [12:48] <mattym> Guest4671, Reddit would probably be best for that question.
#402 [12:48] <Guest4671> alright
#403 [12:48] <Guest4671> thanks
#404 [12:49] * Guest4671 [webchat@71.161.110.35] has quit. (Quit: webchat.esper.net)
#405 [12:49] <mattym> Unicorn, Are you sure you got the server info/address right?
#406 [12:50] <Easnillien> No, that's my friend's realm
#407 [12:50] <mattym> Easnillien, Does the Realm owner live in the same region of the world as you?
#408 [12:50] <DOC4R4> right, i ve done it with the current version
#409 [12:51] <DOC4R4> https://paste.ubuntu.com/p/8BfGpP6PPf/
#410 [12:51] <mattym> ??> DOC4R4 win/!
#411 [12:51] <Mightyena> DOC4R4: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#412 [12:51] <Mightyena> DOC4R4: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#413 [12:51] <Easnillien> Yes he does
#414 [12:51] <mattym> ??> Easnillien tools/hjt
#415 [12:51] <Mightyena> Easnillien: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#416 [12:51] <Mightyena> Easnillien: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#417 [12:53] <Easnillien> When I started scan, I get message
#418 [12:53] <Easnillien> Ok, I got it
#419 [12:54] <Easnillien> https://paste.ubuntu.com/p/ZNftyc6gT4/
#420 [12:55] <mattym> ??> Easnillien av/adwcleaner
#421 [12:55] <Mightyena> Easnillien: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#422 [12:55] <Mightyena> Easnillien: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#423 [12:55] <mattym> Easnillien, After you have done the above, try the Realm again. If the issue remains, return the chat for more info.
#424 [12:56] <Easnillien> Do u think, that would help?
#425 [12:57] <mattym> Easnillien, You need to try it.
#426 [12:59] <Easnillien> It shows nothing
#427 [12:59] <Easnillien> completely 0
#428 [12:59] <mattym> Easnillien, It should still give you the option to do a basic cleanup and restart or something similar
#429 [13:00] <Easnillien> I've done this recently
#430 [13:00] * Unicorn [webchat@108-91-143-36.lightspeed.rlghnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#431 [13:00] <mattym> Easnillien, Then uninstall Norton
#432 [13:01] <mattym> ??> Easnillien av/norton/uninstall
#433 [13:01] <Mightyena> Easnillien: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#434 [13:01] <Easnillien> Okey, i'll try
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#438 [13:15] * Jacob [webchat@c83-254-142-184.bredband.comhem.se] has joined #minecrafthelp
#439 [13:15] <Jacob> hello
#440 [13:15] * Jacob [webchat@c83-254-142-184.bredband.comhem.se] has quit. (Client Quit)
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#442 [13:22] * shaked0147 [webchat@5.29.73.199] has joined #minecrafthelp
#443 [13:22] <shaked0147> hello
#444 [13:22] <shaked0147> my account was compermised
#445 [13:23] <shaked0147> i have transaction id of the payment
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#449 [13:32] * EEDEE11 [webchat@d24-141-27-138.home.cgocable.net] has joined #minecrafthelp
#450 [13:33] <EEDEE11> Hi, i'm having issues receiving a email to reset my password.
#451 [13:35] * emerly [webchat@c-69-140-169-74.hsd1.md.comcast.net] has joined #minecrafthelp
#452 [13:36] <emerly> I just downloaded minecraft on my PC, but I'm trying to connect to a server, and when I click it it of course says you need to log in, but when I click log in it then says "error"
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#454 [13:38] * Brooke [webchat@c-73-16-184-83.hsd1.ma.comcast.net] has joined #minecrafthelp
#455 [13:39] * NNNN [webchat@99-164-85-151.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#456 [13:39] <Easnillien> Do you have internet connection?
#457 [13:39] <EEDEE11> i believe they left
#458 [13:39] <NNNN> I just bought Java edition on my mac and when I try to open it after downloading it keeps giving me an error- Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#459 [13:40] <EEDEE11> any idea why i'm not reveiving mojang email for passreset?
#460 [13:40] <emerly> I have internet connection
#461 [13:40] <Easnillien> Message just says "error"?
#462 [13:40] <Brooke> My minecraft isn't loading past the mojang screen and it says "not responding". Yesterday, I left it at that screen for 15 hours and it still wouldn't load. I've tried everything I've thought of (uninstalling minecraft, logging in/out of my account, updating the launcher and my computer multiple times, etc). What else should I try?
#463 [13:41] <EEDEE11> Emerly, it may be a pain but try deleting and re-downloading the game
#464 [13:41] <emerly> Okay ill try that
#465 [13:42] <EEDEE11> wish an actual "senior helper" could join and fix my problem... -_-
#466 [13:43] <Brooke> My minecraft isn't loading past the mojang screen and it says 'not responding'. It's been like this for 3 days and I can't log in at all.
#467 [13:44] <EEDEE11> how's your internet connection? maybe try restarting the router and then your computer aswell
#468 [13:44] <Easnillien> Brooke, use Malwarebytes ADWCleaner
#469 [13:45] <Brooke> my internet connection has been fine, everything else on my computer is working
#470 [13:45] <Brooke> okay i can try that
#471 [13:45] * NNNN [webchat@99-164-85-151.lightspeed.chrlnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#472 [13:45] <Easnillien> One guy tried this and it helped, but on version 1.14
#473 [13:46] <EEDEE11> sounds like a server connectivity issue, i'm not rlly sure what would cause that.
#474 [13:47] * Brooke [webchat@c-73-16-184-83.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#475 [13:47] * FabioLehnerer [webchat@p5DE4A2C6.dip0.t-ipconnect.de] has joined #minecrafthelp
#476 [13:47] <FabioLehnerer> hey
#477 [13:47] <EEDEE11> hello
#478 [13:48] <FabioLehnerer> I bought an minecraft account couple years ago and cant seem to log into it
#479 [13:48] * Yurui [webchat@84.78.245.150] has joined #minecrafthelp
#480 [13:48] <Yurui> hi
#481 [13:48] <Yurui> i cannot log in to my minecraft account
#482 [13:48] <EEDEE11> i'm having a similar issue not receiving the passreset email
#483 [13:48] <FabioLehnerer> yeah
#484 [13:49] <FabioLehnerer> i have tried 3 different email
#485 [13:49] <FabioLehnerer> s
#486 [13:49] <FabioLehnerer> and i dont get the reset
#487 [13:49] <Yurui> it says error all the time
#488 [13:49] <Yurui> i´ve tried everything
#489 [13:49] <EEDEE11> try logging onto your emails and search "mojang" on each until you find the minecraft purchase email
#490 [13:49] <Yurui> does someone know how to solve it?
#491 [13:50] <EEDEE11> are you able to log into the website?
#492 [13:51] <FabioLehnerer> yeah the problem is my uncle bought it for me as i was like 10 years old
#493 [13:51] <Easnillien> Maybe your launcher is not updated
#494 [13:51] <FabioLehnerer> im 16 now so he probably doesnt know what email he was using
#495 [13:51] <EEDEE11> so it is most likely under his email unless he made one for you at the time
#496 [13:52] <EEDEE11> as much of a a pain as it would be you would have to get him to search "mojang" in his emails until the pruchase order came up then you could go through the steps to transfer the account to your email.
#497 [13:55] <FabioLehnerer> ok helps still will be complicated
#498 [13:55] <EEDEE11> also i would right down the transaction ID number when he finds it
#499 [13:56] <EEDEE11> it will be in the original confirmation email of purchase
#500 [13:57] <EEDEE11> write*
#501 [13:57] * NNNN [webchat@99-164-85-151.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#502 [13:58] <NNNN> I just bought Java edition and after i download and try to open minecraft I get and error saying- Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#503 [13:58] * WayToDoor [~WayToDoor@plex.api-d.com] has quit. (Quit: See you later :))
#504 [13:59] <EEDEE11> copy "ERR_FAILED (-2)" and paste into google search and click the first link that pops up
#505 [14:00] <EEDEE11> a whole thread about this issue
#506 [14:00] <NNNN> Thank you so much I'll try that
#507 [14:00] <EEDEE11> anyone know how to fix an issue with not receiving passreset emails?
#508 [14:00] <EEDEE11> np
#509 [14:02] * Flamehead321 [webchat@137.152.95.191] has joined #minecrafthelp
#510 [14:03] <Flamehead321> I am able to host a 1.7.10 server that my friends can connect to, but not other versions (have tried 1.14 and 1.12.2. Any ideas?
#511 [14:03] * WayToDoor [~WayToDoor@plex.api-d.com] has joined #minecrafthelp
#512 [14:04] <EEDEE11> sorry man ik nothing about server hosting, try deleting those versions and re-downloading them? maybe?
#513 [14:05] * WayToDoor [~WayToDoor@plex.api-d.com] has quit. (Client Quit)
#514 [14:05] <emerly> Whats the difference between downloading windows 10 minecraft and java minecraft
#515 [14:05] * Flamehead321 [webchat@137.152.95.191] has quit. (Client Quit)
#516 [14:05] <emerly> Im just trying to be able to sign into my microsoft account on minecraft cause I just downloaded windows 10 version
#517 [14:05] <emerly> And every time I click log in it just says error
#518 [14:07] <EEDEE11> are you trying to log into your java account on a microsoft downloading version of the game?
#519 [14:07] <EEDEE11> ed*
#520 [14:08] * WayToDoor [~WayToDoor@plex.api-d.com] has joined #minecrafthelp
#521 [14:08] * WayToDoor [~WayToDoor@plex.api-d.com] has quit. (Client Quit)
#522 [14:08] <EEDEE11> try downloading the java version of the game, they are slightly different
#523 [14:08] <emerly> I honestly have no idea what Im doing Im just trying to sign into my microsoft account from minecraft so I can join a server
#524 [14:09] <EEDEE11> you need to figure out if you bought the game from the microsoft store or not
#525 [14:10] <EEDEE11> if you have the java client delete it and go to the mojang website and redownlod for windows 10
#526 [14:10] <emerly> I did buy it from the microsoft store
#527 [14:10] <emerly> I only have the windows 10 version downloaded
#528 [14:10] <emerly> So youre saying download the java edition too?
#529 [14:11] <EEDEE11> no if you bought from microsoft you need the microsoft version of the game which you are saying you have
#530 [14:11] <EEDEE11> is it giving yuou a specific error code?
#531 [14:12] <emerly> It just says "we tried to log you in, but something went wrong"
#532 [14:12] <EEDEE11> are you able to log into the website in your browser?
#533 [14:12] <emerly> Yes
#534 [14:14] <EEDEE11> i'm a bit stumped man, i'm not a an expert. just trying to get my own issue solved. best to leave this window open for when a senior joins. my last advice would be to just delete the game and reinstall
#535 [14:15] <emerly> Yeah, I already tried that
#536 [14:15] <emerly> This sucks what a waste of money
#537 [14:17] <EEDEE11> try searching "we tried to log you in, but something went wrong" in your browser click the first link seemed like a promising thread
#538 [14:19] <emerly> I did that already bro it was a dead end
#539 [14:20] <emerly> And I looked on youtube too nothing worked
#540 [14:23] <mattym> emerly and EEDEE11 please explain your issues again.
#541 [14:23] <EEDEE11> i'm not recieving password reset email, a simple problem but still an issue
#542 [14:24] <mattym> EEDEE11, Have you checked any spam or junk mail folders in your email? Have you tried having them sent to a different email you may have used?
#543 [14:25] <EEDEE11> indeed i checked all folders, and even searched "mojang" to confirm it ws the email used to purchase the account
#544 [14:25] <EEDEE11> was*
#545 [14:28] * TheSilentLink [~TheSilent@host81-157-239-174.range81-157.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#546 [14:28] <mattym> EEDEE11, What is the ingame username/playername?
#547 [14:29] <EEDEE11> EEDEE11
#548 [14:29] <EEDEE11> made it back in 2012
#549 [14:29] <mattym> ??> EEDEE11 account/send-email
#550 [14:29] <Mightyena> EEDEE11: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#551 [14:30] <EEDEE11> thank you, i'll be back to confirm if it worked
#552 [14:30] <mattym> EEDEE11, It will take them a long time to reply with the actual next steps.
#553 [14:30] * TheSilentLink [~TheSilent@host81-157-239-174.range81-157.btcentralplus.com] has joined #minecrafthelp
#554 [14:32] <EEDEE11> okay well thank you for directing me there. have a good day.
#555 [14:32] <mattym> EEDEE11, Good luck.
#556 [14:33] * EEDEE11 [webchat@d24-141-27-138.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#557 [14:43] * WayToDoor [~WayToDoor@plex.api-d.com] has joined #minecrafthelp
#558 [14:49] <emerly> Every time I click log in, it tells me "Something went wrong"
#559 [14:49] <emerly> I just downloaded minecraft today too, like 2 hours ago
#560 [14:49] <mattym> emerly, What is the exact error?
#561 [14:50] <emerly> We tried to sign you into your minecraft account, but something went wrong
#562 [14:50] <mattym> emerly, What edition of the game?
#563 [14:51] <emerly> Windows 10
#564 [14:51] <mattym> emerly, We do not support that version here.
#565 [14:52] <emerly> Okay, well where can I go to get help
#566 [14:52] * Tushar [webchat@S0106ac202ec65753.vs.shawcable.net] has joined #minecrafthelp
#567 [14:52] <Tushar> hi
#568 [14:52] <mattym> emerly, For an account related thing, either Xbox Live, or microsoft support.
#569 [14:52] <Tushar> my game is stuck at the mojang screen
#570 [14:52] * emerly [webchat@c-69-140-169-74.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#571 [14:52] <mattym> ??> Tushar av/adwcleaner
#572 [14:53] <Mightyena> Tushar: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#573 [14:53] <Mightyena> Tushar: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#574 [14:54] * Tushar [webchat@S0106ac202ec65753.vs.shawcable.net] has quit. (Client Quit)
#575 [15:01] * Huber [webchat@c-71-200-245-121.hsd1.fl.comcast.net] has joined #minecrafthelp
#576 [15:02] <Huber> I need help i can't play the game
#577 [15:03] * Arlyssm_ [webchat@c-73-238-239-92.hsd1.nh.comcast.net] has joined #minecrafthelp
#578 [15:04] <mattym> Huber, What happens when you try?
#579 [15:05] * Arlyssm_ [webchat@c-73-238-239-92.hsd1.nh.comcast.net] has quit. (Client Quit)
#580 [15:05] <Huber> It loads then it it sya on the top not responding and then it closes and then i get an error message that says :GAME CRASHED due to unexpetcted reasons. sorry for the inconveinoce
#581 [15:05] <mattym> ??> Huber launcher/log
#582 [15:05] <Mightyena> Huber: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#583 [15:10] <Huber> 16:09:46.018
#584 [15:10] <Huber> Process crashed with exit code -80530636916:09:46.018
#585 [15:10] <mattym> Huber, Can you please get the link to the full log.
#586 [15:11] * Triverse [webchat@162-227-255-31.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#587 [15:11] <Huber> Ok
#588 [15:12] * Triverse [webchat@162-227-255-31.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#589 [15:13] <Huber> It won't let me send the ms egase
#590 [15:14] <mattym> Huber, Did you follow all the instructions and make the paste.ubuntu link to it?
#591 [15:14] * ben [webchat@cpe-65-29-173-200.wi.res.rr.com] has joined #minecrafthelp
#592 [15:14] * ben is now known as Guest78096
#593 [15:15] <Huber> What's paste.ubuntu?
#594 [15:15] * Bees [webchat@162-227-255-31.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#595 [15:15] <Guest78096> hello! ive been trying to log into my minecaraft account and I know i have been typing in the email as well as the password
#596 [15:15] <mattym> Huber, Read all the instructions you were given.
#597 [15:15] * Guest78096 [webchat@cpe-65-29-173-200.wi.res.rr.com] has quit. (Client Quit)
#598 [15:17] <Bees> Hello! My game stops responding during the Mojang splash screen/loading bar. Any suggestions?
#599 [15:17] <Bees> Sorry if its very vague
#600 [15:17] <mattym> ??> Bees av/adwcleaner
#601 [15:17] <Mightyena> Bees: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#602 [15:17] <Mightyena> Bees: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#603 [15:18] <Bees> I've used and did a ccleaner on my computer a few minutes ago to no avail
#604 [15:18] <mattym> Bees, Use the one Mightyena provided.
#605 [15:18] <Bees> Will do
#606 [15:18] * Bees [webchat@162-227-255-31.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#607 [15:21] <Huber> Im having a little bit of trouble.
#608 [15:23] * pupspulver [webchat@cm-93-156-187-40.telecable.es] has joined #minecrafthelp
#609 [15:23] <pupspulver> hello
#610 [15:23] <pupspulver> i have a problam
#611 [15:23] <pupspulver> problem*
#612 [15:24] <Huber> Me to
#613 [15:24] <pupspulver> i can't log in, i can't connect to authserver.mojang.com and i don't know why
#614 [15:25] <mattym> ??> pupspulver tools/hjt
#615 [15:25] <Mightyena> pupspulver: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#616 [15:25] <Mightyena> pupspulver: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#617 [15:25] <mattym> Huber, Go back o the link with the instructions, make sure you read them to the end.
#618 [15:25] <pupspulver> ok
#619 [15:28] <pupspulver> https://paste.ubuntu.com/p/QRzqjV94gp/
#620 [15:28] <pupspulver> done
#621 [15:29] <mattym> pupspulver, Uninstall any VPN and Hamachi from the PC, then restart it and try again.
#622 [15:29] <pupspulver> ok
#623 [15:30] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#624 [15:30] <Huber> What do i put in the Poster?
#625 [15:30] * tints [~MineBot@ppp-94-65-39-103.home.otenet.gr] has joined #minecrafthelp
#626 [15:30] <mattym> Huber, Anything
#627 [15:31] <Huber> Ok ill put minecraft
#628 [15:31] <Huber> How about the expartion?
#629 [15:31] <mattym> Huber, Doesnt matter
#630 [15:31] * pupspulver [webchat@cm-93-156-187-40.telecable.es] has quit. (Quit: webchat.esper.net)
#631 [15:31] <Huber> Ok
#632 [15:32] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#633 [15:32] <Huber> https://paste.ubuntu.com/p/ZMztQ9wrnt/
#634 [15:32] <Huber> There
#635 [15:33] <mattym> ??> Huber av/adwcleaner
#636 [15:33] <Mightyena> Huber: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#637 [15:33] <Mightyena> Huber: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#638 [15:34] * pupspulver [webchat@cm-93-156-187-40.telecable.es] has joined #minecrafthelp
#639 [15:34] <pupspulver> hello
#640 [15:34] <pupspulver> still doesnt work
#641 [15:34] <mattym> pupspulver, Can you get a new HJT log?
#642 [15:34] * Deoluth [webchat@lfbn-lil-1-802-198.w92-148.abo.wanadoo.fr] has joined #minecrafthelp
#643 [15:34] <pupspulver> ok
#644 [15:35] <Huber> Mightyena Do i have to pay 39.50 to get it or do i downlaod the free version
#645 [15:35] <mattym> Huber, The link should go directly to the page for the free one.
#646 [15:36] <Huber> Ok but when thr free trial do i start paying for it?
#647 [15:36] <pupspulver> https://paste.ubuntu.com/p/CrC6gVtydD/
#648 [15:36] <mattym> Huber, No
#649 [15:36] <Huber> Ok
#650 [15:37] <mattym> pupspulver, Can you tell me the exact error you are getting when you try to log in on both the launcher and minecraft.net?
#651 [15:38] <Huber> mattym it says but now or actvite license
#652 [15:38] <pupspulver> in the browser: 'authserver.mojang.com/authenticate:1 Failed to load resource: net::ERR_CONNECTION_REFUSED' and 'failed to fetch'
#653 [15:38] <Huber> *Buy
#654 [15:39] <mattym> Huber, Make sure you are downloading the one on the first download button on the page you were linked.
#655 [15:39] <pupspulver> and in the launcher: you have to be online or something like that
#656 [15:40] <mattym> pupspulver, Are you on a home internet connection?
#657 [15:40] <pupspulver> yes
#658 [15:40] <pupspulver> and java is enabled in firewall
#659 [15:40] <mattym> pupspulver, Any VPN or Proxy settings on the Router?
#660 [15:40] <pupspulver> nope
#661 [15:40] * kai [webchat@ip68-4-127-104.oc.oc.cox.net] has joined #minecrafthelp
#662 [15:41] * kai is now known as Guest28956
#663 [15:42] * Huber [webchat@c-71-200-245-121.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#664 [15:42] <Guest28956> hey I downloaded Minecraft java edition for Mac OS and I get to the "play" screen in the Minecraft launcher I press play and it crashes
#665 [15:42] <mattym> pupspulver, Not seeing anything else known to cause that in the report. You did a restart after removing all the other software right?
#666 [15:43] <pupspulver> yes
#667 [15:43] <mattym> ??> Guest28956 launcher/log
#668 [15:43] <Mightyena> Guest28956: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#669 [15:43] <mattym> pupspulver, Lets see if this finds anything else.
#670 [15:43] <mattym> ??> pupspulver av/adwcleaner
#671 [15:43] <Mightyena> pupspulver: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#672 [15:43] <Mightyena> pupspulver: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#673 [15:44] <pupspulver> and what does the 'clean and repair'?
#674 [15:44] <mattym> pupspulver, It may say something different.
#675 [15:44] * Dooby_Scoo [webchat@136.36.41.84] has joined #minecrafthelp
#676 [15:44] * Huber [webchat@c-71-200-245-121.hsd1.fl.comcast.net] has joined #minecrafthelp
#677 [15:45] <pupspulver> ok
#678 [15:46] <Dooby_Scoo> I'm trying to migrate my old minecraft account to a mojang account, but I do not have the original email I signed up with. Is there anyway to fix this?
#679 [15:46] <mattym> ??> Dooby_Scoo account/send-email
#680 [15:46] <Mightyena> Dooby_Scoo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#681 [15:50] * pupspulver [webchat@cm-93-156-187-40.telecable.es] has quit. (Quit: webchat.esper.net)
#682 [15:53] * pupspulver [webchat@cm-93-156-187-40.telecable.es] has joined #minecrafthelp
#683 [15:53] <pupspulver> hey guys
#684 [15:53] <pupspulver> i repaired ity
#685 [15:54] <pupspulver> i had something wrong in the hosts file in windows
#686 [15:55] * Mari9 [webchat@cpe-74-128-145-28.kya.res.rr.com] has joined #minecrafthelp
#687 [15:57] <Mari9> When we try to log into PS4 for Minecraft ($20) it tells us "failed" attempt and that we have to use the login for an old microsoft account. How do we get this resolved?
#688 [15:59] * Guest28956 [webchat@ip68-4-127-104.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#689 [15:59] <Dooby_Scoo> I can't find my transaction ID
#690 [16:01] <Dooby_Scoo> db99b7aeda53111fe00ef252483353af1d54c962
#691 [16:02] <Dooby_Scoo> beer
#692 [16:04] <Dooby_Scoo> Sorry, my little brother got on
#693 [16:06] * Vention [webchat@178.76.140.144] has joined #minecrafthelp
#694 [16:09] <Vention> Hey. I have been having problems with logging on to any and all servers, even those hosted from my IP. Whenever I try to log in (and this has been happening for months) I get the Failed to Connect: The Authentication servers are currently down for maintenance message. I move from the US to the EU around September of last year due to the military, a
#695 [16:09] <Vention> nd since then I have not been able to play, so I assume that the problem was caused by this.
#696 [16:09] * pupspulver [webchat@cm-93-156-187-40.telecable.es] has quit. (Quit: webchat.esper.net)
#697 [16:10] * NeedyMom [webchat@c-68-80-9-250.hsd1.pa.comcast.net] has joined #minecrafthelp
#698 [16:12] <NeedyMom> I'm trying to find a download for Bedrock so that my son can play minecraft with his friends. We're all stuck at home with schools being closed and he's bored after he's done school work. I'm pretty sure I downloaded and Minecraft Windows 10 edition but not 100 positive. How do I check that? If I did do that correctly, how do I then get Bed
#699 [16:12] <NeedyMom> rock for him? He's 15 and should be better at this than I am but he's at a loss too. Any help is greatly appreciated.
#700 [16:12] * Dooby_Scoo [webchat@136.36.41.84] has quit. (Quit: webchat.esper.net)
#701 [16:13] * Razpiron [webchat@75.198.23.93.rev.sfr.net] has joined #minecrafthelp
#702 [16:14] <mattym> NeedyMom, "Bedrock Edition" IS the Windows 10 Edition, you can tell for sure if the top label on the open game windows just says "Minecraft"
#703 [16:14] <mattym> Vention, Did you ever try completely logging out of the launcher, and re-entering the info?
#704 [16:15] <Razpiron> Hi there, I have an issue while running Minecraft Java Edition. I installed the launcher on a windows 10 x64, and when I try to run the game, I have a console error saying "impossible to find/charge the main class net.minecraft.client.main.Main". Does anyone have encountered this issue before and/or have a solution ? Thans
#705 [16:15] <NeedyMom> Just checked and it says "minecraft Java Edition"
#706 [16:15] <mattym> NeedyMom, Then you need to install the one from the Microsoft Store app on the computer. If that is the one you purchased.
#707 [16:16] <mattym> ??> Razpiron launcher/log
#708 [16:16] <Mightyena> Razpiron: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#709 [16:16] * Xaark [webchat@70-244-44-20.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#710 [16:16] <mattym> Razpiron, Make sure you do the above instructions from Mightyena on the latest version.
#711 [16:16] <Razpiron> https://paste.gg/p/anonymous/771e9195b5c84c60ab8f42ed4e32b27e
#712 [16:17] <NeedyMom> I even purchased the windows 10 edition from Microsoft store but it didn't come with a download link. I found the code and redeemed that but don't think it worked. And yes, to answer your question he completely logged out of minecraft last night and then logged off of the PC and shut it down.
#713 [16:18] <mattym> NeedyMom, That other question wasnt for you. If you open the Microsoft Store app, there should be an already purchased section you can download the game from. Make sure you are logged into the app with the same account you purchased it on.
#714 [16:18] <mattym> ??> Razpiron tools/hjt
#715 [16:18] <Mightyena> Razpiron: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#716 [16:18] <Mightyena> Razpiron: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#717 [16:18] <Xaark> Hello, I've been trying to sign into my minecraft account, I have been able to within the last 2 weeks but recently after resetting the password it wont let me log in anymore. I've tried changing the password and trying the new one but it still says incorrect. I have the email address correct as I receive the password reset mail, but no matter what
#718 [16:18] <Xaark> I try changing the password to or which one I try it won't let me log in and says incorrect email/password. It frequently asks me to migrate to a mojang account, I have no wish to do this but if it would fix the problem I would however I get the same incorrect email/password error when i try to migrate it.
#719 [16:19] <mattym> Xaark, If you never migrated it, you would not have been able to change the password, so its must already be migrated. What is the ingame username?
#720 [16:19] <Xaark> Xaarc
#721 [16:19] <Xaark> It used to be something different, I can list some other names if its related
#722 [16:20] <mattym> Xaark, No need, that means its migrated.
#723 [16:20] <mattym> Xaark, Are you sure you are using the email and pass when attempting to log in?
#724 [16:20] <Xaark> I positive, when I click reset password and fill in the security questions the email goes to the account I log in with
#725 [16:20] * Easnillien [webchat@gl82-36.master.pl] has quit. (Quit: webchat.esper.net)
#726 [16:20] <Xaark> is there a chance my email for login is not the same as password reset?
#727 [16:21] <mattym> Xaark, Shouldnt be possible.
#728 [16:21] <Xaark> It was *facepalm* I fixed it
#729 [16:21] * Razpiron [webchat@75.198.23.93.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#730 [16:21] <Xaark> was the wrong email, sorry for the confusion and thank you for your time, help and patience
#731 [16:22] * Razpiron [webchat@75.198.23.93.rev.sfr.net] has joined #minecrafthelp
#732 [16:23] <Razpiron> https://paste.ubuntu.com/p/CRDYtwbnQT/
#733 [16:24] <mattym> ??> Razpiron win/!
#734 [16:24] <Mightyena> Razpiron: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#735 [16:24] <Mightyena> Razpiron: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#736 [16:24] <mattym> Razpiron, See if the above from Mightyena works for you.
#737 [16:24] * Vention [webchat@178.76.140.144] has quit. (Quit: webchat.esper.net)
#738 [16:27] <Razpiron> Thanks
#739 [16:27] <Razpiron> I'm trying thaht
#740 [16:30] <NeedyMom> thanks
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#742 [16:31] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#744 [16:33] * xarbenx01 [webchat@ip5f5adf47.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#745 [16:33] <xarbenx01> okay
#746 [16:34] <xarbenx01> i have a problem with the log in
#747 [16:36] * NeedyMom [webchat@c-68-80-9-250.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#748 [16:36] <xarbenx01> if I want to log in then click on the button and nothing happens what should I do because I have a redeem code
#749 [16:38] <mattym> ??> xarbenx01 tools/hjt
#750 [16:38] <Mightyena> xarbenx01: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#751 [16:38] <Mightyena> xarbenx01: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#752 [16:43] <xarbenx01> https://paste.ubuntu.com/p/F865mTBrCG/
#753 [16:43] <xarbenx01> here
#754 [16:46] * jzilber8 [webchat@c-73-111-228-163.hsd1.il.comcast.net] has joined #minecrafthelp
#755 [16:47] <jzilber8> my account wont connect to the server and is giving me a invalidalgorithimerror
#756 [16:47] <jzilber8> im not sure what to do
#757 [16:51] * matt6 [webchat@c-98-194-118-194.hsd1.tx.comcast.net] has joined #minecrafthelp
#758 [16:51] <matt6> i need some help
#759 [16:51] * SAKER [webchat@79.109.52.218.dyn.user.ono.com] has joined #minecrafthelp
#760 [16:51] <matt6> How to I fix the error internal exception when I join a realm
#761 [16:52] * LBK [webchat@218.173.102.62.customer.cdi.no] has joined #minecrafthelp
#762 [16:52] <SAKER> How can i log with only username and take my password back
#763 [16:52] * matt6 [webchat@c-98-194-118-194.hsd1.tx.comcast.net] has quit. (Client Quit)
#764 [16:53] * LBK [webchat@218.173.102.62.customer.cdi.no] has quit. (Client Quit)
#765 [16:53] * SAKER [webchat@79.109.52.218.dyn.user.ono.com] has quit. (Client Quit)
#766 [16:58] * Jordan0 [webchat@cpe-76-181-230-104.columbus.res.rr.com] has joined #minecrafthelp
#767 [16:59] <Jordan0> My game keeps crashing after loading up to 90%
#768 [17:01] * jpz [webchat@45-21-34-163.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#769 [17:02] <jpz> I keep getting error 65542 how do I fix?
#770 [17:08] <Jordan0> it says Process ended with exit code 0
#771 [17:12] * Jordan0 [webchat@cpe-76-181-230-104.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#772 [17:18] * xarbenx01 [webchat@ip5f5adf47.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#773 [17:24] * ok [webchat@90.248.93.97] has joined #minecrafthelp
#774 [17:24] <ok> help pls
#775 [17:24] <ok> so uuuh my minecraft no work
#776 [17:24] * ok [webchat@90.248.93.97] has quit. (Client Quit)
#777 [17:34] * WayToDoor [~WayToDoor@plex.api-d.com] has quit. (Quit: See you later :))
#778 [17:35] * WayToDoor [~WayToDoor@plex.api-d.com] has joined #minecrafthelp
#779 [17:45] * Ham [webchat@43-2-42-115.ip.esc.net.au] has joined #minecrafthelp
#780 [17:45] <Ham> Trying to load up Minecraft Java on Mac and get error saying to check configurations. Not sure what configurations need changing? Any thoughts?
#781 [17:47] <mattym> Ham, Can you get me the exact error?
#782 [17:47] * WayToDoor [~WayToDoor@plex.api-d.com] has quit. (Quit: See you later :))
#783 [17:47] <Ham> error says sorry unable to start minecraft please check your configurations in a red black top right corner of the screen
#784 [17:47] * WayToDoor [~WayToDoor@plex.api-d.com] has joined #minecrafthelp
#785 [17:49] <mattym> Ham, Is that after trying to start the launcher, or after launching the actual game?
#786 [17:49] <Ham> when trying to play the game. comes up after hitting PLAY button
#787 [17:50] <mattym> ??> Ham launcher/log
#788 [17:50] <Mightyena> Ham: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#789 [17:50] <Ham> thanks
#790 [17:51] * Easnillien [webchat@gl82-36.master.pl] has joined #minecrafthelp
#791 [17:53] <Easnillien> Hey, can you help me with "java.io.IOException: Internal Exception Java io.IOException forcibly closed by remote host"
#792 [17:53] <Easnillien> Adw cleaner didn't help, uninstall norton antivirus also
#793 [17:54] <Easnillien> I can't dammit play on minecraft realms because of that
#794 [17:56] <Ham> seems issue was parental control not letting minecraft download files
#795 [17:56] * Ham [webchat@43-2-42-115.ip.esc.net.au] has quit. (Quit: webchat.esper.net)
#796 [17:56] <Easnillien> But what, and why?
#797 [17:59] <Easnillien> Why mojang does not have any official support?
#798 [18:09] * Lily [webchat@ip98-181-7-48.br.br.cox.net] has joined #minecrafthelp
#799 [18:10] <Lily> What do I do if it says my email is invalid when I attempt to login?
#800 [18:12] * abby [webchat@pool-71-172-150-171.nwrknj.fios.verizon.net] has joined #minecrafthelp
#801 [18:13] <abby> hello! i am having troubles starting my minecraft. it keeps crashing every time i try to load it. would you be able to help?
#802 [18:13] <mattym> ??> abby launcher/log
#803 [18:13] <Mightyena> abby: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#804 [18:15] * FabioLehnerer [webchat@p5DE4A2C6.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#805 [18:17] <abby> Alright, I did that and it says "Process crashed with exit code -805306369"
#806 [18:17] <mattym> ??> abby av/adwcleaner
#807 [18:17] <Mightyena> abby: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#808 [18:17] <Mightyena> abby: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#809 [18:17] * lord| [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#810 [18:17] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
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#812 [18:20] * Ryanline [webchat@c-71-62-173-191.hsd1.va.comcast.net] has joined #minecrafthelp
#813 [18:21] <Ryanline> Hello, my minecraft states, "Failed to login. The authentication servers are currently down for maintenance." It's been quite some time now, I just want to make sure that it's not something wrong on my end..
#814 [18:21] * abdulla [webchat@92.98.14.31] has joined #minecrafthelp
#815 [18:21] <abdulla> hello
#816 [18:22] <Ryanline> Hi
#817 [18:22] <abdulla> i bought the game
#818 [18:22] <abdulla> and i cant install it
#819 [18:22] <Ryanline> I'm also here with a question
#820 [18:22] <Ryanline> But I think I can help you
#821 [18:22] <abdulla> please do my dad will kill me
#822 [18:22] <Ryanline> Install at https://www.minecraft.net/en-us/download/
#823 [18:22] <Ryanline> For Java edition tho
#824 [18:23] <abdulla> after buying it gave me an error
#825 [18:23] <abdulla> and they took money from my dad
#826 [18:23] <Ryanline> Can you log in to minecraft.net?
#827 [18:24] * Lily [webchat@ip98-181-7-48.br.br.cox.net] has quit. (Quit: webchat.esper.net)
#828 [18:24] <abdulla> yes
#829 [18:25] <abdulla> i wanna talk eith anybody
#830 [18:25] <abdulla> i got stolen man
#831 [18:27] * techno [webchat@pool-72-89-126-43.nycmny.fios.verizon.net] has joined #minecrafthelp
#832 [18:28] <techno> I literally cannot login to minecraft please help
#833 [18:28] <techno> the login button on minecraft.net does nothing
#834 [18:28] <techno> and it doesnt work in the launcher either
#835 [18:28] <techno> ive reset my password 6 times today its definitely not my password
#836 [18:33] * techno [webchat@pool-72-89-126-43.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#837 [18:37] * Kavon [webchat@pool-96-245-70-145.phlapa.fios.verizon.net] has joined #minecrafthelp
#838 [18:37] <Kavon> hello
#839 [18:37] <Kavon> I cant login
#840 [18:47] * Easnillien [webchat@gl82-36.master.pl] has quit. (Quit: webchat.esper.net)
#841 [18:52] * aqu [webchat@75.163.55.197] has joined #minecrafthelp
#842 [18:53] * boomgunn [webchat@host-184-174-169-175.APIOLT1.epbfi.com] has joined #minecrafthelp
#843 [18:54] <boomgunn> trying to get the 64bit java edition, seems i am using the 32bit
#844 [18:54] <aqu> Hello. I just bought Minecraft an hour or so ago. Ive downloaded the launcher, and every time I press play, the Mojang screen pops up perfectly. But, it freezes at the last second, and says its not responding. Ive restarted the game, restarted my actual computer, an many more solutions. I just dont want to waste my money on a game that wont load pr
#845 [18:54] <aqu> operly.
#846 [18:54] <boomgunn> i keep get a RAM error and the quick fix sez use 64bit
#847 [18:57] * boomgunn [webchat@host-184-174-169-175.APIOLT1.epbfi.com] has quit. (Client Quit)
#848 [18:57] <aqu> Also, when I log back in to the Minecraft launcher after I close the loading tab, it says the game has crashed.
#849 [18:59] * aqu [webchat@75.163.55.197] has quit. (Quit: webchat.esper.net)
#850 [19:02] * JJameson62 [webchat@c-76-27-61-34.hsd1.ut.comcast.net] has joined #minecrafthelp
#851 [19:03] <JJameson62> my account is set up as a child born 07 07 18 my real birthdate is 07 07 03
#852 [19:10] * rich [webchat@cpe-67-255-242-31.maine.res.rr.com] has joined #minecrafthelp
#853 [19:11] <rich> can you check my spam? and fix it to send me emails?
#854 [19:11] * rich [webchat@cpe-67-255-242-31.maine.res.rr.com] has quit. (Client Quit)
#855 [19:14] * jaun [webchat@189.6.24.197] has joined #minecrafthelp
#856 [19:15] <jaun> I keep getting the GFLW error 65542
#857 [19:21] * RESS_13 [webchat@aehi140.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#858 [19:24] <RESS_13> I have a problem that I am invisible, when I create a new save it, and so on, I am invisible
#859 [19:38] * Zahi [webchat@hag-hkibng32-50df15-138.dhcp.inet.fi] has joined #minecrafthelp
#860 [19:39] * ross2 [webchat@cpe-71-66-114-245.neo.res.rr.com] has joined #minecrafthelp
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#862 [19:40] <Zahi> can i post link?
#863 [20:22] * molshevik [webchat@76.78.134.8] has joined #minecrafthelp
#864 [20:22] <molshevik> how do i request a refund for this game someone bought it without telling me
#865 [20:35] * Trevor [webchat@c-73-224-129-54.hsd1.fl.comcast.net] has joined #minecrafthelp
#866 [20:37] <Trevor> i logged in to my minecraft java accout but it tells me I need to buy it again
#867 [20:37] * Trevor [webchat@c-73-224-129-54.hsd1.fl.comcast.net] has quit. (Client Quit)
#868 [20:38] * Narknotzz [webchat@85.154.164.168] has joined #minecrafthelp
#869 [20:39] <Narknotzz> Hello in Minecraft PS4 Edition when I enter the game, and try to login to my microsoft account it says it has an error, and it doesn't allow me to use the store nor login to my account, the error number is -9 does anyone know how to fix this.
#870 [20:41] <Narknotzz> Because I'm just tryna play the game and have some fun with my friends right now but I can't so it's upsetting
#871 [20:41] * scifi [webchat@host-100-42-241-224.public.eastlink.ca] has joined #minecrafthelp
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#875 [20:47] * Travis [webchat@189.sub-174-240-128.myvzw.com] has joined #minecrafthelp
#876 [20:48] <Travis> I keep receiving a message when joining a realm and it says an existing connection was forcibly removed by a remote host is there anyway to find out what is keeping me from joining the realm
#877 [21:34] * fixit [webchat@162-233-234-172.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#878 [21:35] <fixit> why cant i log in
#879 [21:35] * mah [webchat@198-91-189-13.cpe.distributel.net] has joined #minecrafthelp
#880 [21:36] <mah> i keep getting invalid email or passowrd
#881 [21:36] <mah> when i log into my launcher
#882 [21:36] <mah> i just got mc like 1 hour ago
#883 [21:45] * PP [webchat@84.15.190.168] has joined #minecrafthelp
#884 [21:46] <PP> an existing connection was forcibly closed by the remote host
#885 [21:46] <PP> then i trying to connect to minecraft realm i get this error
#886 [21:47] <PP> How i should fix it?
#887 [21:55] * TheaMine [webchat@76-226-165-9.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#888 [21:56] * LoudAmerican [webchat@cpe-174-106-133-23.ec.res.rr.com] has joined #minecrafthelp
#889 [21:57] <LoudAmerican> Hello. I've been trying to find solutions to my problem with my minecraft. The problem that happens is the launcher pops up and I click play, then after it get to 3/4 of the way or more it just stops and then soon stops responding.
#890 [21:58] * Matecocido [webchat@186.58.207.221] has joined #minecrafthelp
#891 [22:00] <TheaMine> I got a new computer recently and a lot of weird stuff has been happening whenever I try to play, or have been playing Minecraft. It sometimes crashes for "Java" reasons, "not enough memory allocated" (everytime I play I allow more ram access, right now I'm using 36G of ram now), or now it just straight up closes the launcher. I can't join servers
#892 [22:00] <TheaMine> for some reason too. And this is a brand new $700 laptop.. the most recent crash log looks like this: https://paste.ubuntu.com/p/dYQkJJ2PpC/
#893 [22:01] * TheaMine [webchat@76-226-165-9.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#894 [22:02] * Matecocido [webchat@186.58.207.221] has quit. (Client Quit)
#895 [22:05] <LoudAmerican> the most recent crash report is here: https://paste.ubuntu.com/p/BcWZVydTnG/
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#898 [22:33] * bekah01 [webchat@99-173-144-198.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#899 [22:34] <bekah01> hi I need help
#900 [22:35] * fink [webchat@ool-4356fb95.dyn.optonline.net] has joined #minecrafthelp
#901 [22:35] <bekah01> I got a new computer and I have an old premium Minecraft account and I tried to transition it to the new Mojang but I cannot seem to remember my password. I know my username and email.
#902 [22:37] <fink> I installed minecraft java on my computer and everything works perfect until i try and launch the game. the bar then fills up to nearly full. after that the game just crashes everytime
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#906 [22:46] * fink [webchat@ool-4356fb95.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#907 [22:47] <chief> when I try to open the game it says my drivers might be out of date but they are all up to date. what should I do?
#908 [22:47] * pochan [webchat@186.177.42.112] has joined #minecrafthelp
#909 [22:47] <pochan> tengo un problema
#910 [22:48] <chief> what
#911 [22:49] <pochan> I have access to my email but I don't get the email, forget my password but I have access to the email
#912 [22:50] <chief> I tried to open it again but the same thing is hapening
#913 [22:51] <chief> I am going to try restarting my pc.
#914 [22:51] * chief [webchat@65-128-239-175.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#915 [22:52] * Locke [webchat@24-240-82-218.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#916 [22:53] <Locke> I cannot update my minecraft launcher and have tried to reinstall and launch and just get an error saying im not allowed to update my launcher
#917 [22:56] <Locke> i found the solution. DONT RUN THE TWTICH MODPACK CALLED RUSTIC WATERS FOR MC IT LOCKS UR FILES !!!!!
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#921 [23:04] <bettwap> hello! I just purchased and downloaded minecraft for MacOS. I am able to log in but when I actually click "play" the launcher crashes. I already made sure Java 8 was downloaded correctly
#922 [23:05] <sullymonster> Hey, when i try to open minecraft, it says that my drivers wont support OpenGL, and I don't know how to fix it to make it so i can play java edition again. I've googled it and i havent come up with any answers. If anyone could help it would be much appreciated
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#931 [23:29] <tsunami> hhey
#932 [23:29] <tsunami> i need help i have an account linked to an email that was deleted
#933 [23:31] <tsunami> anyone here
#934 [23:52] * kk45749 [webchat@pool-71-105-195-191.nycmny.fios.verizon.net] has joined #minecrafthelp
#935 [23:53] <kk45749> Hello, I am having trouble accessing my account that i have not accessed in a long time and the email that is connected to it is no longer accessable
#936 [23:53] <kk45749> is there any way to recover my account?