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#4 [00:03] <derk> hi
#5 [00:03] <derk> i cannot login it says invalid email or password
#6 [00:03] <derk> i have 2 accounts and they both dont work
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#10 [00:24] * Jkoehl101 [webchat@047-227-163-115.res.spectrum.com] has joined #minecrafthelp
#11 [00:26] <Jkoehl101> SO upon getting a new SSD and resetting my PC i redownloaded minecraft and am greeted with this log
#12 [00:26] <Jkoehl101> https://paste.gg/p/anonymous/aa065cf7f9c847e48db91ddabfbdcda7
#13 [00:26] <Jkoehl101> I have tried to uninstall and redownload the game basically nothing is working after endless hours of troubleshooting
#14 [00:26] <Jkoehl101> what am i supposed to do
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#16 [01:06] * billofdeath [webchat@c-68-61-26-46.hsd1.mi.comcast.net] has joined #minecrafthelp
#17 [01:08] <billofdeath> new to pc Minecraft. I'm trying to log into feed the beast and it wont log me in it says my username or password is invalid
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#19 [01:38] * frank [webchat@110.30.70.115.static.exetel.com.au] has joined #minecrafthelp
#20 [01:38] * frank is now known as Guest77500
#21 [01:39] <Guest77500> I have a legacy account which I would like help transferring to a mojang account
#22 [01:41] <Guest77500> I have access to the username and password however I do not have access to the transaction ID or the original sign in email
#23 [02:09] * Octavia [webchat@15.173.141.112.sta.dodo.net.au] has joined #minecrafthelp
#24 [02:09] <Octavia> I can't find my Minecraft folder to put mods in
#25 [02:10] * Octavia [webchat@15.173.141.112.sta.dodo.net.au] has quit. (Client Quit)
#26 [02:11] * Octavia [webchat@112-141-173-15.sta.dodo.net.au] has joined #minecrafthelp
#27 [02:12] <Octavia> I can't find my minecraft folder to put mods in i have been looking everywhere for it !
#28 [03:59] * Ilias [webchat@151.61.37.210] has joined #minecrafthelp
#29 [04:00] <Ilias> Hello, I have a problem about my account: I don't remember the identity questions, and the e-mail which is logged in the account can't be connected
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#31 [04:11] * poram [webchat@mobile-access-6df074-187.dhcp.inet.fi] has joined #minecrafthelp
#32 [04:12] <poram> Ok so i bought minecraft but im unable to play it. The purchase was made via bank transfer on saturday and its tuesday here now. I have contacted minecraft help twice. And the payment is still stuck. what to do?
#33 [04:23] * sloth3 [webchat@c-xd4ed8684.cust.hiper.dk] has joined #minecrafthelp
#34 [04:25] <sloth3> is it possible that i can get some help with gaining acces to an old minecraft account i havnt used for years -dont have the e-mail adress anymore - and have forgoten the code... dumb me. all i have is my username... and the name of the old mail adress..
#35 [04:37] * oliik [webchat@x4d0836a8.dyn.telefonica.de] has joined #minecrafthelp
#36 [04:39] * oliik [webchat@x4d0836a8.dyn.telefonica.de] has quit. (Client Quit)
#37 [04:41] * KaiserReich [webchat@mobile-access-6df06f-100.dhcp.inet.fi] has joined #minecrafthelp
#38 [04:42] <KaiserReich> Did i lose my money when i bought minecraft, since i didnt get the game and i bought it on saturday.
#39 [04:44] * dan [webchat@097-093-101-153.biz.spectrum.com] has joined #minecrafthelp
#40 [04:45] <dan> hi
#41 [04:45] <dan> i am getting the io.netty.channel.abstractchannel$annotatedconnectexception connection refused issue
#42 [04:45] <dan> can someone help me resolve this?
#43 [04:53] <KaiserReich> The transaction is stuck what to do
#44 [04:55] <Ilias> Ok we have to wait.... but we are maybe waiting a bit too long.....
#45 [04:57] <KaiserReich> well if none of these admins are from europe then f for me
#46 [05:01] * Marc00Gamer [webchat@77.210.56.221] has joined #minecrafthelp
#47 [05:02] <Marc00Gamer> Hi, I don't receive the confirmation e-mail for changing my password.
#48 [05:02] <Marc00Gamer> Someone can help me?
#49 [05:03] * KaiserReich [webchat@mobile-access-6df06f-100.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#50 [05:05] * Marc00Gamer [webchat@77.210.56.221] has quit. (Client Quit)
#51 [05:08] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#52 [05:08] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Remote host closed the connection)
#53 [05:24] * Renan [webchat@201.17.90.8] has joined #minecrafthelp
#54 [05:25] <Renan> hello
#55 [05:26] <Renan> is giving an error when entering minecraft
#56 [05:28] * Renan [webchat@201.17.90.8] has quit. (Client Quit)
#57 [05:35] <sloth3> is anyone getting help in here?
#58 [05:53] * hi [webchat@ool-182c0c52.dyn.optonline.net] has joined #minecrafthelp
#59 [05:53] <hi> hi
#60 [05:53] <hi> i need help
#61 [05:54] * MrLee1995 [webchat@213.55.241.23] has joined #minecrafthelp
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#65 [06:06] * noobaidan [webchat@1-36-15-208.static.netvigator.com] has joined #minecrafthelp
#66 [06:09] <noobaidan> Can someone help here?
#67 [06:11] <noobaidan> idk why i change to my new laptop than I try to log in but it say 'invaild email or password' but i really spell correctly
#68 [06:39] * taeshook [webchat@85.253.121.32.cable.starman.ee] has joined #minecrafthelp
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#70 [06:41] * TNT [webchat@85.64.246.147.dynamic.barak-online.net] has joined #minecrafthelp
#71 [06:42] * dan [webchat@097-093-101-153.biz.spectrum.com] has quit. (Quit: webchat.esper.net)
#72 [06:42] <TNT> i switch computers and i re-downloded minecraft and it isnt opning
#73 [06:43] <TNT> what to do
#74 [06:45] * KoldunDyler [webchat@86.100.140.156] has joined #minecrafthelp
#75 [06:45] <KoldunDyler> Can anyone help me
#76 [06:46] * Ilias [webchat@151.61.37.210] has quit. (Quit: webchat.esper.net)
#77 [06:46] <KoldunDyler> I bought minecraft and does not let me play
#78 [06:46] * KoldunDyler [webchat@86.100.140.156] has quit. (Client Quit)
#79 [06:49] <taeshook> i have error 65542 paste.ubuntu.com/p/XQr2dZ7TGT/
#80 [06:53] <TNT> my minecraft doesnt start! Process crashed with exit code 1
#81 [06:53] * hubert [webchat@86-42-85-28-dynamic.agg3.rtd.rsl-rtd.eircom.net] has joined #minecrafthelp
#82 [06:54] <hubert> i have a old account called mixthix i cant log into it
#83 [06:56] <hubert> i dont remember the gmail but i remember the password
#84 [06:58] <hubert> i have another account called makkiken that i cant log into also
#85 [07:03] <TNT> Process crashed with exit code 1. i dont know what to do
#86 [07:06] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#87 [07:11] * Arc43r [webchat@c-69-248-212-223.hsd1.nj.comcast.net] has joined #minecrafthelp
#88 [07:12] <Arc43r> My minecraft realm keeps crashing playing normally and i have to keep restoring my world. how can i fix this?
#89 [07:13] * TNT [webchat@85.64.246.147.dynamic.barak-online.net] has quit. (Quit: webchat.esper.net)
#90 [07:19] * lilyparsonss [webchat@213.31.223.126] has joined #minecrafthelp
#91 [07:19] <lilyparsonss> hi im asking if I can get a refund for Minecraft java
#92 [07:29] * taeshook [webchat@85.253.121.32.cable.starman.ee] has quit. (Quit: webchat.esper.net)
#93 [07:39] * Luke [webchat@246.80.61.188.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
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#96 [07:51] * Kiwa03 [webchat@185.108.249.16] has joined #minecrafthelp
#97 [07:51] <Kiwa03> hello guys
#98 [07:52] <Kiwa03> is there someone here?
#99 [07:53] <Kiwa03> Im having an issue with my minecraft account. I bought it in 2011. I have at disposal my email address, my transaction ID and my username.
#100 [07:53] <Kiwa03> I received an email in 2019 saying that my account has been migrated to a mojang account, under the same email address, which is fine to me.
#101 [07:54] <Kiwa03> Nonetheless, when I connect in my mojang account, it says that I don't have a minecraft valid account, that I need to buy it in order to play.
#102 [07:55] * Metsfan [webchat@c-73-198-17-89.hsd1.nj.comcast.net] has joined #minecrafthelp
#103 [07:56] <Metsfan> Hello, i can't open up minecraft on my mac. I can get into the launcher but it won't fully launch. It gets halfway and then crashes everytime.
#104 [07:56] <Kiwa03> THe minecraft suport team send me ver and over again automatic emails that are not usefull to me, I have been waiting and talking to them for 2 weeks now. My request go under resolved instantly
#105 [07:57] <Kiwa03> metsfan is your java up to date?
#106 [07:57] <Metsfan> yeah
#107 [07:57] <Metsfan> I think, how do I check
#108 [07:58] <Kiwa03> try download it again
#109 [07:58] <Metsfan> I've already tried that
#110 [07:58] <Kiwa03> it ill say if up to date or no
#111 [07:58] <Metsfan> Ill try again
#112 [07:59] * Kiwa03 [webchat@185.108.249.16] has quit. (Quit: webchat.esper.net)
#113 [07:59] * SnowF0x [webchat@121.208.38.111] has joined #minecrafthelp
#114 [08:00] <SnowF0x> Hey may i have some assistance?
#115 [08:00] <SnowF0x> I keep getting (IOException: An existing connection was forcibly closed by the remote host)
#116 [08:00] <SnowF0x> on realms
#117 [08:03] <Metsfan> Ok, i reinstalled it but it still won't load into the actual game, it keeps crashing
#118 [08:03] * hubert [webchat@86-42-85-28-dynamic.agg3.rtd.rsl-rtd.eircom.net] has quit. (Quit: webchat.esper.net)
#119 [08:08] * Metsfan [webchat@c-73-198-17-89.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#120 [08:25] * Vaskora [webchat@pool-68-134-240-236.bltmmd.fios.verizon.net] has joined #minecrafthelp
#121 [08:25] <Vaskora> Hello?
#122 [08:26] * Droolio [~drool@host81-157-131-14.range81-157.btcentralplus.com] has quit. (Ping timeout: 378 seconds)
#123 [08:26] <Vaskora> Is anyone available for help?
#124 [08:27] * jacob [webchat@bcdc2729.skybroadband.com] has joined #minecrafthelp
#125 [08:28] <Vaskora> hello?
#126 [08:29] * Vaskora [webchat@pool-68-134-240-236.bltmmd.fios.verizon.net] has quit. (Client Quit)
#127 [08:30] <jacob> my friend had my credit card details on his computer and he bought minecraft without my permission i dont know how he had my details on his computer but he hasn't got them now
#128 [08:31] * jacob [webchat@bcdc2729.skybroadband.com] has quit. (Client Quit)
#129 [08:31] * jacob [webchat@bcdc2729.skybroadband.com] has joined #minecrafthelp
#130 [08:31] <jacob> my friend had my credit card details on his computer and he bought minecraft without my permission i dont know how he had my details on his computer but he hasn't got them now
#131 [08:38] <Galaxy_2Alex> jacob, Contact your bank and tell them that your details have been stolen.
#132 [08:41] * ExiloxOff [webchat@static-176-165-212-179.ftth.abo.bbox.fr] has joined #minecrafthelp
#133 [08:41] <ExiloxOff> hi
#134 [08:41] <ExiloxOff> can you help me
#135 [08:42] <ExiloxOff> im french
#136 [08:42] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#137 [08:42] <ExiloxOff> hi
#138 [08:47] * ExiloxOff [webchat@static-176-165-212-179.ftth.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#139 [08:47] * HelpMePlease [webchat@ip5f5ad9a3.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#140 [08:47] <HelpMePlease> Hello Guys,
#141 [08:50] <HelpMePlease> i purchased minecraft saturday throught bank transfer, i checked my bank account and saw that the money has been transferred, but still i havent gotten a confirmation email with a transaction-id...i have no clue to what to do now... i would be so thankful if someone could help !
#142 [08:52] <mattym> HelpMePlease, Unfortunately that is not something we can help with here. You may want to call the bank and see if the money has actually been deducted or just stuck in a pending transaction.
#143 [08:52] <mattym> HelpMePlease, If its just pending have them cancel it.
#144 [08:53] * BenRobbo [webchat@cpc102044-bagu16-2-0-cust452.1-3.cable.virginm.net] has joined #minecrafthelp
#145 [08:54] <BenRobbo> I don't know my email address to log into Minecraft
#146 [08:54] <mattym> BenRobbo, Was your account ever migrated (or purchased after 2012)?
#147 [08:55] <BenRobbo> I'm not entirely sure, I think it was purchased after 2012 but it could have been before, sorry, not very helpful
#148 [08:55] <mattym> BenRobbo, Do you know the ingame player/username?
#149 [08:55] <BenRobbo> Yes, it's funnyguy75711
#150 [08:56] <mattym> BenRobbo, The username API is not showing that on any active accounts.
#151 [08:56] <BenRobbo> Sorry, it may be Funnyguy787 or Funnyguy757
#152 [08:56] <BenRobbo> It's been a while since I have played
#153 [08:57] <mattym> BenRobbo, None of the above are showing as account names.
#154 [08:57] <BenRobbo> Maybe funnyguy78711? That's odd
#155 [08:58] <mattym> BenRobbo, Have you checked all of your email accounts for prior emails or confirmations from Mojang?
#156 [08:58] <BenRobbo> Yeah, I have tried with my dads email who purchased it back then but it didn't work either
#157 [08:59] * taeshook [webchat@85.253.121.32.cable.starman.ee] has joined #minecrafthelp
#158 [08:59] <taeshook> i have error 65542 paste.ubuntu.com/p/XQr2dZ7TGT/
#159 [08:59] <mattym> taeshook, That computer is too old for the game.
#160 [09:01] <mattym> BenRobbo, You are going to need to contact Mojang support to restore the account, but are going to have to figure out at least which email purchased it.
#161 [09:01] <mattym> ??> BenRobbo account/send-email
#162 [09:01] <Mightyena> BenRobbo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#163 [09:01] <BenRobbo> Will do, thanks for your help
#164 [09:01] * BenRobbo [webchat@cpc102044-bagu16-2-0-cust452.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#165 [09:16] * bouw [webchat@ip5657e641.direct-adsl.nl] has joined #minecrafthelp
#166 [09:16] <bouw> hello
#167 [09:17] <bouw> minecraft freezes after opening a map
#168 [09:22] <mattym> ??> bouw launcher/log
#169 [09:22] <Mightyena> bouw: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#170 [09:23] * Hunter [webchat@184-158-44-56.dyn.centurytel.net] has joined #minecrafthelp
#171 [09:24] <Hunter> Minecraft.net log in button doesn't work
#172 [09:25] <mattym> ??> Hunter tools/hjt
#173 [09:25] <Mightyena> Hunter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#174 [09:25] <Mightyena> Hunter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#175 [09:25] <bouw> ok moment
#176 [09:26] <Hunter> https://paste.ubuntu.com/p/C9HNQ8xdjt/
#177 [09:27] <mattym> Hunter, Ok, a few issues here, lets start with the login.
#178 [09:27] <mattym> ??> Hunter info/mcleaks
#179 [09:27] <Mightyena> Hunter: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#180 [09:27] <Mightyena> Hunter: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#181 [09:27] <mattym> ??> Hunter win/hosts/edit
#182 [09:27] <Mightyena> Hunter: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#183 [09:27] <Mightyena> Hunter: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#184 [09:28] <Hunter> I don't have MCLeaks or AltDispenser, I have Technic Launcher, is that the same?
#185 [09:32] <Hunter> I opened it through Notepad
#186 [09:32] <mattym> Hunter, You have or have had an alt tool on the PC at one point. Make sure the files related to it are completely deleted.
#187 [09:32] <mattym> Hunter, In the notepad file, delete any lines containing Mojang, then save the file
#188 [09:33] * CocoMC98000 [webchat@lfbn-nic-1-1-81.w2-15.abo.wanadoo.fr] has joined #minecrafthelp
#189 [09:34] <CocoMC98000> Hey, I have an issue. I bought earlier Minecraft and I can't log in the Launcher. I tried by resetting my password, but it doesn't work.
#190 [09:35] <mattym> CocoMC98000, What does it say when you try to log in?
#191 [09:35] <CocoMC98000> "Invalid email or password"
#192 [09:36] <mattym> CocoMC98000, What does it say if you try to log in on the website?
#193 [09:36] <Hunter> I removed Technic Launcher (That's a different way to log into Minecraft) I don't have any other ways to log into Minecraft now, just the site/launcher.
#194 [09:36] <Hunter> I saved the File as well.
#195 [09:36] <mattym> Hunter, Test the login again. Then try to load a world.
#196 [09:37] <CocoMC98000> Nothing, and I can't connect on the website. No message displayed
#197 [09:37] <mattym> ??> CocoMC98000 tools/hjt
#198 [09:37] <Mightyena> CocoMC98000: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#199 [09:37] <Mightyena> CocoMC98000: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#200 [09:37] <CocoMC98000> okay
#201 [09:37] * taeshook [webchat@85.253.121.32.cable.starman.ee] has quit. (Quit: webchat.esper.net)
#202 [09:37] <Hunter> It is Downloading an Update.
#203 [09:38] <Hunter> If this works, can I play on the 1.12.2 Update?
#204 [09:38] <bouw> https://paste.ubuntu.com/p/HZY3k85Zxx/
#205 [09:38] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 378 seconds)
#206 [09:38] <mattym> Hunter, Yes, but for now do all testing on the latest realease.
#207 [09:38] <Hunter> Okay.
#208 [09:39] <mattym> bouw, Can you copy the full log.
#209 [09:39] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#210 [09:39] <CocoMC98000> please find the full log here: https://paste.ubuntu.com/p/xsYfXJmF63/
#211 [09:40] <mattym> ??> CocoMC98000 info/mcleaks
#212 [09:40] <Mightyena> CocoMC98000: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#213 [09:40] <Mightyena> CocoMC98000: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#214 [09:40] <mattym> ??> CocoMC98000 win/hosts/edit
#215 [09:40] <Mightyena> CocoMC98000: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#216 [09:40] <Mightyena> CocoMC98000: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#217 [09:42] <Hunter> I tried starting a world but the client crashed. "Minecraft 1.15.2 (Not Responding)"
#218 [09:42] <mattym> Hunter, Right, figured that would happen
#219 [09:42] <mattym> ??> Hunter av/adwcleaner
#220 [09:42] <Mightyena> Hunter: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#221 [09:42] <Mightyena> Hunter: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#222 [09:44] <Hunter> It's asking me to Quarantine Items, what do I do?
#223 [09:45] <mattym> Hunter, Use that option
#224 [09:45] <Hunter> Do I Quarantine all the items it gives me or go past it?
#225 [09:45] <mattym> Hunter, Quarantine all.
#226 [09:46] <CocoMC98000> I checked everything, but i cannot find a trace of mcleaks or AltDispenser tools (that I never installed on my PC)
#227 [09:46] * Gauetto00 [webchat@93-34-150-239.ip50.fastwebnet.it] has joined #minecrafthelp
#228 [09:46] * Hunter [webchat@184-158-44-56.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#229 [09:46] <CocoMC98000> I did erase my entries in the hosts file containing mojang
#230 [09:46] <mattym> CocoMC98000, They would not be installed, it would just be a stand alone executable, make sure its deleted.
#231 [09:47] <mattym> CocoMC98000, Make sure you saved the changes to the hosts file. Then test the log in. If it works, set a new password
#232 [09:47] <Gauetto00> The email with the security question didn't arrive
#233 [09:48] <bouw> https://paste.ubuntu.com/p/36kS8N5fD9/
#234 [09:48] <bouw> had to paste 2 times
#235 [09:49] <Gauetto00> So?
#236 [09:49] <mattym> ??> bouw av/adwcleaner
#237 [09:49] <Mightyena> bouw: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#238 [09:49] <Mightyena> bouw: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#239 [09:49] <mattym> Gauetto00, Did you check any spam/junk mail folders in your email account?
#240 [09:50] <CocoMC98000> It works! many thanks
#241 [09:50] <Gauetto00> Yes I tried many time to send the instructions to my email but nothing arrive
#242 [09:51] <mattym> Gauetto00, Are you sure you are requesting it to be sent to the correct email?
#243 [09:51] * Hunter [webchat@184-158-44-56.dyn.centurytel.net] has joined #minecrafthelp
#244 [09:51] <Hunter> I am back.
#245 [09:51] * CocoMC98000 [webchat@lfbn-nic-1-1-81.w2-15.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#246 [09:52] <mattym> Hunter, Test the game again.
#247 [09:52] <Gauetto00> Yes its the correct email
#248 [09:53] <Hunter> It made it through the Loading Screen. Do I click Singleplayer and start a world?
#249 [09:55] <Gauetto00> How much time did the email could arrive in the mailbox?
#250 [09:56] <Gauetto00> A couple of minutes or some hours?
#251 [09:56] <mattym> Hunter, Yeah, just make sure it can start a world, if so then you should be all set
#252 [09:56] <mattym> Gauetto00, It depends. If you do not receive it within another hour, you will need to contact Mojang support.
#253 [09:56] <Hunter> The world loaded just fine. My computer is of low quality so it took a bit to load and it's just a bit laggy but it works fine.
#254 [09:56] <mattym> ??> Gauetto00 account/send-email
#255 [09:56] <Mightyena> Gauetto00: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#256 [09:57] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#257 [09:57] <Gauetto00> What is the Transaction ID?
#258 [09:57] <Hunter> Oh yea, it works just fine, I changed the settings to Fast instead of Fancy and it's perfect.
#259 [09:57] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#260 [09:58] <mattym> Hunter, Excellent, enjoy!
#261 [09:58] <mattym> ??> Gauetto00 account/trans-id
#262 [09:58] <Mightyena> Gauetto00: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#263 [09:58] <Hunter> Is there any way to give a review on Customer Support?
#264 [09:58] <Hunter> You really helped me with what none of my friends could, I had 6 of them try to help me and nobody could figure it out.
#265 [09:59] <mattym> Hunter, This is a community run support, so no need for reviews.
#266 [09:59] <Hunter> Oh, well thank you for doing this for people, it really helps.
#267 [10:00] <Hunter> Be the change you want to see in the world.
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#269 [10:00] * Hunter [webchat@184-158-44-56.dyn.centurytel.net] has quit. (Quit: webchat.esper.net)
#270 [10:06] * Lucasbj [webchat@5634c306.rev.stofanet.dk] has joined #minecrafthelp
#271 [10:07] <Lucasbj> Hi i have my minecraft account linked to my gmail but when i ask about password resseting it dosent send me any mails
#272 [10:07] <mattym> Lucasbj, Have you checked any spam/junk mail folders?
#273 [10:07] <Lucasbj> yes and there is nothing coming
#274 [10:08] <Lucasbj> i only have a mail named this (Your Minecraft account has been migrated)
#275 [10:09] <mattym> Lucasbj, Is that message saying it was migrated to the current email or another?
#276 [10:09] <Lucasbj> Hi, We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else. However, if you didn’t request this change, there may be issues with the security of your account. We recommend you get in contact with Mojang support at http://help.mojang.com/
#277 [10:10] <mattym> Lucasbj, When did you receive that?
#278 [10:10] <Lucasbj> 06.09.2019
#279 [10:10] <Lucasbj> So its and old 1 but i have never had trouble logging in?
#280 [10:11] <mattym> Lucasbj, What is your ingame playername?
#281 [10:11] <Lucasbj> lucasbj1 ore lucasbj i am not 100% sure
#282 [10:11] * bouw [webchat@ip5657e641.direct-adsl.nl] has joined #minecrafthelp
#283 [10:12] <mattym> Lucasbj, Looks like someone else migrated the account and took it. You will need to contact Mojang support.
#284 [10:12] <bouw> i cleaned with https://www.malwarebytes.com/adwcleaner/
#285 [10:12] <mattym> ??> Lucasbj account/send-email
#286 [10:12] <Mightyena> Lucasbj: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#287 [10:12] <mattym> bouw, Test the game again.
#288 [10:12] <Lucasbj> can you tell me to what email?
#289 [10:12] <bouw> ok
#290 [10:12] <mattym> Lucasbj, No. You will need to just recover the account via Mojang support.
#291 [10:13] <Lucasbj> Why cant you tell me that?
#292 [10:13] <mattym> Lucasbj, 1) We do not have access to that info. 2) Even Mojang will not provide that information as its not your email.
#293 [10:14] <Lucasbj> Okay have a great day
#294 [10:15] * Lucasbj [webchat@5634c306.rev.stofanet.dk] has quit. (Quit: webchat.esper.net)
#295 [10:16] * jacob [webchat@bcdc2729.skybroadband.com] has quit. (Quit: webchat.esper.net)
#296 [10:19] * Alexander5 [webchat@ool-44c7c95c.dyn.optonline.net] has joined #minecrafthelp
#297 [10:19] <Alexander5> When I try to run the game an error saying GLFW error 65545: NSGL: Failed to find a suitable pixel format.
#298 [10:19] <Alexander5> Please make sure you have up-to-date drivers (see aka.ms/mcdriver for instructions).
#299 [10:20] <Alexander5> come up
#300 [10:20] <Alexander5> anyone know how to fix this?
#301 [10:20] <mattym> ??> Alexander5 win/dxdiag
#302 [10:20] <Mightyena> Alexander5: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#303 [10:20] <Alexander5> thank you
#304 [10:24] * Dom [webchat@ool-44c7c95c.dyn.optonline.net] has joined #minecrafthelp
#305 [10:24] <Dom> im getting an error saying GLFW error 65545: NSGL: Failed to find a suitable pixel format.
#306 [10:24] <Dom> Please make sure you have up-to-date drivers (see aka.ms/mcdriver for instructions). and i dont know what to do
#307 [10:24] <Dom> im on mac
#308 [10:25] <mattym> Dom, Ah, on a Mac.
#309 [10:25] <mattym> Dom, What version number of macOS/OSX are you on?
#310 [10:25] <Dom> the newest version
#311 [10:26] <mattym> Dom, The only option you will have is to see if there are any pending updates via Macs built in update system.
#312 [10:27] * tim [webchat@ool-43573020.dyn.optonline.net] has joined #minecrafthelp
#313 [10:27] <Dom> ok
#314 [10:28] * Dom [webchat@ool-44c7c95c.dyn.optonline.net] has quit. (Client Quit)
#315 [10:28] <tim> I haven't played MC in awhile and I tried downloading my MC Java Edition onto my computer and everytime I try to open it and start the game it says that it's already running in this game directory
#316 [10:28] <mattym> tim, Restart the PC, make sure you try to run the game before doing anything else, and see if the issue still happens.
#317 [10:29] * Gauetto00 [webchat@93-34-150-239.ip50.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#318 [10:29] <tim> I have done that a lot of times already
#319 [10:29] <tim> Ive also reinstalled the game about a million times
#320 [10:29] <mattym> tim, Can you copy or write the exact error message you are getting?
#321 [10:31] <tim> Already Running in this game directory-- Starting it again may cause malfunction or corrupt your saved worlds-- to solve this create a new installation in a separate game directory----- Already Joined the game as this user-- Please note that you can only join a world once per user. Your first session will not be saved if you continue.
#322 [10:31] <tim> and if you hit the start anyway button it just crashes
#323 [10:31] <mattym> ??> tim launcher/log
#324 [10:31] <Mightyena> tim: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#325 [10:31] <bouw> https://paste.ubuntu.com/p/Sk2JPjvSGv/
#326 [10:31] <bouw> same problem
#327 [10:31] <mattym> tim, Make sure you copy the log mentioned in the link after you have made it crash
#328 [10:32] <mattym> ??> bouw win/dxdiag
#329 [10:32] <Mightyena> bouw: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#330 [10:32] * tim [webchat@ool-43573020.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#331 [10:36] <bouw> https://paste.ubuntu.com/p/DNp7gvY58d/
#332 [10:36] * tim [webchat@ool-43573020.dyn.optonline.net] has joined #minecrafthelp
#333 [10:36] <tim> I was just in one of these and i got DC'd
#334 [10:36] <tim> after i explained the problem the guy sent me this
#335 [10:36] <tim> https://minecraftirc.net/support-articles/get-minecraft-log/
#336 [10:37] <tim> it says that after starting the game the log should open, but it isn't opening
#337 [10:38] * sloth3 [webchat@c-xd4ed8684.cust.hiper.dk] has quit. (Quit: webchat.esper.net)
#338 [10:38] * tim [webchat@ool-43573020.dyn.optonline.net] has quit. (Client Quit)
#339 [10:39] <mattym> bouw, Ok one moment.
#340 [10:39] <bouw> thanks
#341 [10:40] <mattym> bouw, Download and Install the first option listed under the Windows 7 64-Bit section here https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-6000-series/amd-radeon-hd-6750
#342 [10:44] <bouw> aha i was here before
#343 [10:45] <bouw> just now sure if radeon hd 6750 was the same as radeon hd 6700
#344 [10:45] <bouw> not sure*
#345 [10:46] <mattym> bouw, 6700 is the series. Covers all the 67## cards.
#346 [10:46] <bouw> thanks
#347 [10:46] <bouw> also one question
#348 [10:46] <bouw> is it dangerous to still use windows 7?
#349 [10:48] <mattym> bouw, Well Win7 has ended its support life. So if something comes up, there will be limited options to fix it.
#350 [10:50] <bouw> ok thanks
#351 [10:50] <bouw> its a pretty old computer as you could see
#352 [10:50] * tim [webchat@ool-43573020.dyn.optonline.net] has joined #minecrafthelp
#353 [10:50] <tim> I cant get onto my minecraft
#354 [10:50] <tim> I was in another one of these and after explaining the problem
#355 [10:51] <tim> they gave me this link https://minecraftirc.net/support-articles/get-minecraft-log/
#356 [10:51] <tim> the problem is that for the step where the log opens, my minecraft wont even start
#357 [10:51] <mattym> ??> tim launcher/log-txt
#358 [10:51] <Mightyena> tim: We need to see your full launcher log, which is created in the game directory.
#359 [10:51] <Mightyena> tim: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#360 [10:52] <mattym> tim, Use those instructions instead ^, make sure to copy the log after you made it crash
#361 [10:53] * tim7 [webchat@ool-43573020.dyn.optonline.net] has joined #minecrafthelp
#362 [11:00] <bouw> drivers are updated
#363 [11:00] <bouw> i think
#364 [11:01] <mattym> bouw, With win 7, best to restart the PC after
#365 [11:01] <mattym> bouw, Once its restarted, test the game agian
#366 [11:01] <bouw> ok
#367 [11:02] * bouw [webchat@ip5657e641.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#368 [11:02] <tim7> I searched for the launcher log in the .minecraft but couldnt find it and when i tried opening the game a scond window called "Minecraft game output" opened and it
#369 [11:02] <tim7> isnt responding
#370 [11:05] <mattym> tim7, In the .minecraft folder, open the logs folder, and just grab the contents of the most recent file from there.
#371 [11:07] * lead_pipe23_ [~Lead@38.29.184.242] has quit. (Quit: Bye)
#372 [11:09] <tim7> sorry, but again, waht's the link to copy it too?
#373 [11:15] <mattym> tim7, paste.ubuntu.com
#374 [11:24] * bouw [webchat@ip5657e641.direct-adsl.nl] has joined #minecrafthelp
#375 [11:24] <bouw> hello i works now
#376 [11:24] <bouw> but sound is not working
#377 [11:25] <mattym> bouw, One moment.
#378 [11:26] <mattym> bouw, Do you use audio from speakers on a monitor, or via headsets/speakers connected to the PC?
#379 [11:27] <bouw> speakers connected to the pc
#380 [11:27] <bouw> https://paste.ubuntu.com/p/zHPZPT5TBc/
#381 [11:28] <mattym> bouw, Were the connected before you started the game?
#382 [11:30] <bouw> yes
#383 [11:30] <bouw> i dont have sound now at all
#384 [11:30] <mattym> bouw, Even outside the game?
#385 [11:32] <bouw> thats right
#386 [11:33] <mattym> bouw, The driver update may have enabled audio over HDMI. Check your windows sound settings, and make sure its set to output over your speakers.
#387 [11:33] <mattym> bouw, I forget exactly how to do that on Win7, but you should just be able to hit the speaker icon on the taskbar (right side).
#388 [11:34] <mattym> bouw, If it start sound again on the PC, you will likely need to restart the game for it to work there.(once it starts without it, it wont work till a restart usually)
#389 [11:37] <bouw> ok got sound back
#390 [11:37] <bouw> now to restart the game
#391 [11:39] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#392 [11:40] * Utschka [webchat@ip5f5bd9e2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#393 [11:40] <Utschka> Hello
#394 [11:40] <Utschka> can somebody help me
#395 [11:41] <Utschka> ?
#396 [11:41] * tim7 [webchat@ool-43573020.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#397 [11:42] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Read error: Connection reset by peer)
#398 [11:43] * supii [webchat@host81-151-153-204.range81-151.btcentralplus.com] has joined #minecrafthelp
#399 [11:43] <mattym> bouw, Just close and reopen it. It should restart with the sound system working.
#400 [11:43] <mattym> Utschka, Explain what you need help with
#401 [11:43] <supii> I cannot log in to my minecraft account
#402 [11:43] <bouw> allright
#403 [11:44] <bouw> everything seems to be fine now
#404 [11:44] <bouw> thanks alot!
#405 [11:44] <supii> even though i can log onto my mojang account
#406 [11:44] <mattym> bouw, Excellent, enjoy!
#407 [11:44] <bouw> thanks!
#408 [11:44] <mattym> supii, What does it say when you try to log in?
#409 [11:44] <supii> invalid password and email
#410 [11:45] <mattym> ??> supii tools/hjt
#411 [11:45] <Mightyena> supii: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#412 [11:45] <Mightyena> supii: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#413 [11:45] <supii> ok ill try it
#414 [11:48] <Utschka> sorri i was afk
#415 [11:49] * Utschka [webchat@ip5f5bd9e2.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#416 [11:49] * tim [webchat@ool-43573020.dyn.optonline.net] has joined #minecrafthelp
#417 [11:49] * Utschka [webchat@ip5f5bd9e2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#418 [11:49] <Utschka> Hello i need serious help
#419 [11:49] <tim> Hi I pasted my log into the ubuntu paste bin thing
#420 [11:49] <supii> https://paste.ubuntu.com/
#421 [11:50] <tim> i have no iddea what to do next
#422 [11:51] <Utschka> i forgot my email
#423 [11:51] <supii> https://paste.ubuntu.com/p/2xTRfSvxS7/
#424 [11:51] <mattym> tim, We need the link to it
#425 [11:51] <mattym> ??> Utschka account/send-email
#426 [11:51] <Mightyena> Utschka: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#427 [11:51] <supii> sorry ... it took quite a while
#428 [11:52] <mattym> ??> supii info/mcleaks
#429 [11:52] <Mightyena> supii: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#430 [11:52] <Mightyena> supii: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#431 [11:52] <Utschka> i dont have the transaction ID because it is long time ago 4 years or so
#432 [11:52] <mattym> ??> supii win/hosts/edit
#433 [11:52] <Mightyena> supii: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#434 [11:52] <Mightyena> supii: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#435 [11:52] <mattym> Utschka, Then send the request without it and hope for the best.
#436 [11:55] * HelpMePlease [webchat@ip5f5ad9a3.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#437 [11:58] <supii> uhm
#438 [11:58] <supii> what am i meant to get out of it?
#439 [11:59] <supii> I did this so far: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts
#440 [11:59] * jorge [webchat@90.173.201.205] has joined #minecrafthelp
#441 [11:59] * davmor [webchat@p5B0849B9.dip0.t-ipconnect.de] has joined #minecrafthelp
#442 [11:59] <Utschka> have i good chancen only knowing my Nick
#443 [11:59] <Utschka> ?
#444 [12:00] <mattym> supii, Read all the instructions you were given
#445 [12:00] <mattym> Utschka, Probably not.
#446 [12:00] <Utschka> I changed my pc and 2 years ago last time online
#447 [12:00] <Utschka> but i knwe my skin
#448 [12:00] <Utschka> and my optifine cape :)
#449 [12:01] <mattym> Utschka, Yeah none of that matters.
#450 [12:01] <Utschka> shit.
#451 [12:01] <Absol> Utschka: Please keep it civil
#452 [12:01] <jorge> hello I have a problem that enters the launcher in offline mode and if I have internet and tried a thousand things and nothing works, a greeting and I wait for a response
#453 [12:01] <mattym> ??> jorge tools/hjt
#454 [12:01] <Mightyena> jorge: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#455 [12:01] <Mightyena> jorge: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#456 [12:02] <supii> I have done all what you have asked me to
#457 [12:02] <mattym> supii, Then it should be working.
#458 [12:02] <davmor> Hi, I wanted to buy Minecraft via GiroPay. The payment worked but the processing on the Minecraft site didn't. After a while it said "failed". But the money is already booked on my bank account. Should I just rebuy it or try get help at the support?
#459 [12:04] <supii> I don't think I'm doing it correctly
#460 [12:04] <mattym> davmor, You will need to contact Mojang support.
#461 [12:04] <supii> i put it into the file name and then i opened it
#462 [12:04] * Sugar [webchat@204.83.47.28] has joined #minecrafthelp
#463 [12:04] <davmor> Ok, thanks. I will try it
#464 [12:04] <mattym> supii, Make sure you read ALL the info Mightyena gave you.
#465 [12:05] * davmor [webchat@p5B0849B9.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#466 [12:06] <Sugar> i go in to the launcher i press play and then in crashes
#467 [12:06] <mattym> ??> Sugar launcher/log
#468 [12:06] <Mightyena> Sugar: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#469 [12:07] <supii> but..
#470 [12:07] <supii> I did everything
#471 [12:08] <supii> the results are... writings in the notpad
#472 [12:08] <mattym> supii, If all you did was open the hosts file, then you have ignored the part of the instructions that told you what to do there.
#473 [12:11] <Sugar> https://paste.ubuntu.com/p/QZG6XSV2r6/
#474 [12:11] <mattym> Sugar, We do not support modded or old versions, please get a log from unmodded 1.15.2
#475 [12:12] <tim> https://paste.ubuntu.com/p/m7zJmR3Rzz/
#476 [12:12] <supii> what instructions have i ignored, thats what i would like to know
#477 [12:13] <mattym> supii, Go back and read everything Mightyena wrote to you.
#478 [12:13] <supii> I have read it about 5 times and followed it through
#479 [12:13] <supii> maybe more
#480 [12:14] * supii [webchat@host81-151-153-204.range81-151.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#481 [12:14] <mattym> tim, That looks like its from after joining a server. Probably was not the most recent file in that folder, as you said its giving the error as soon as you try to start it.
#482 [12:15] <Sugar> https://paste.ubuntu.com/p/4KSJQzTPnF/
#483 [12:15] * Galaxy_2Alex_ [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#484 [12:15] * Galaxy_2Alex_ is now known as Galaxy_2Alex
#485 [12:16] <mattym> Sugar, Again, unmodded 1.15.2
#486 [12:16] <Sugar> woops
#487 [12:16] <tim> https://paste.ubuntu.com/p/wxNMNgY35T/
#488 [12:16] <tim> hopefully thats better
#489 [12:16] <mattym> tim, Yup that looks right
#490 [12:17] <tim> boo yah
#491 [12:18] <mattym> tim, I am not sure the game is designed to run on Windows Enterprise edition.
#492 [12:18] <tim> ah hah
#493 [12:18] <Sugar> https://paste.ubuntu.com/p/ccyhs7jzVt/
#494 [12:18] <tim> i have no idea what that means
#495 [12:19] <mattym> Sugar, Did you copy it after the crash?
#496 [12:19] <Galaxy_2Alex> tim, I assume this is a device from either school or work?
#497 [12:19] <Sugar> yes
#498 [12:19] <mattym> Sugar, Goes the crash message from the game give any other details?
#499 [12:19] <tim> nope
#500 [12:20] <tim> its used for school but i didnt get it from school
#501 [12:20] <tim> should i just assume i cant play mc on this?
#502 [12:20] <Sugar> it didn't give any other details
#503 [12:20] <Galaxy_2Alex> tim, Oddly enough, it has a version of Windows on it that is primarily used by Educational institutions or workplaces.
#504 [12:21] <tim> welp thats odd lol
#505 [12:21] <mattym> tim, Based on the error it gave you, im guessing the Windows version is the issue, as that seems to be the only thing off.
#506 [12:21] <Galaxy_2Alex> tim, It may be that certain features that Minecraft are blocked by whatever institution the device is registered to.
#507 [12:21] <tim> got it
#508 [12:21] <tim> thanks
#509 [12:22] <mattym> Sugar, Exactly when does the game crash?
#510 [12:22] <Sugar> a window shows then it crases
#511 [12:22] <mattym> Sugar, What window?
#512 [12:23] <Sugar> it does not show an image it just a border
#513 [12:23] <mattym> ??> Sugar tools/hjt
#514 [12:23] <Mightyena> Sugar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#515 [12:23] <Mightyena> Sugar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#516 [12:24] <Sugar> its a 503 error the page can't be loaded
#517 [12:25] <mattym> Sugar, Hmm looks like they are having issue, one moment.
#518 [12:25] <Galaxy_2Alex> otl?
#519 [12:25] * tim [webchat@ool-43573020.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#520 [12:25] <mattym> ??> Sugar tools/otl
#521 [12:25] <Mightyena> Sugar: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#522 [12:25] <Mightyena> Sugar: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#523 [12:28] * blackdude [webchat@pool-72-94-166-51.phlapa.fios.verizon.net] has joined #minecrafthelp
#524 [12:28] <blackdude> hello
#525 [12:28] <Galaxy_2Alex> o/
#526 [12:28] <blackdude> whenever i try to login to minecraft it says incorrect password or email even though its the correct info
#527 [12:28] <Galaxy_2Alex> ??> blackdude login/throttle
#528 [12:28] <Mightyena> blackdude: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#529 [12:28] <Mightyena> blackdude: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#530 [12:29] * Metsfan [webchat@c-73-198-17-89.hsd1.nj.comcast.net] has joined #minecrafthelp
#531 [12:29] * Metsfan [webchat@c-73-198-17-89.hsd1.nj.comcast.net] has quit. (Client Quit)
#532 [12:29] <blackdude> ive tried this many times on the same computer for some reason it wont let me login to any account
#533 [12:29] <blackdude> ive tried this for the past week
#534 [12:29] <mattym> blackdude, Is that error on the launcher or website?
#535 [12:29] <blackdude> launcher
#536 [12:29] <mattym> blackdude, What does the website say?
#537 [12:29] <blackdude> ive tried reinstalling too
#538 [12:30] <blackdude> let me check
#539 [12:31] <blackdude> it logs me in
#540 [12:31] <mattym> blackdude, On minecraft.net?
#541 [12:31] <blackdude> it doesnt really say anything besides my login info
#542 [12:31] <blackdude> yes
#543 [12:31] <mattym> ??> blackdude win/reinst
#544 [12:31] <Mightyena> blackdude: You may need to reinstall the locally installed files that Minecraft puts into place.
#545 [12:31] <Mightyena> blackdude: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#546 [12:34] <blackdude> it didnt work
#547 [12:35] <mattym> blackdude, And you are sure you used the same info on the launcher that worked on minecraft.net?
#548 [12:35] <blackdude> yes
#549 [12:35] <Sugar> https://paste.ubuntu.com/p/tFKCxYtMGF/
#550 [12:36] <mattym> Sugar, Not seeing anything there that would cause a crash.
#551 [12:36] <mattym> blackdude, Are you on a home internet connection?
#552 [12:36] <Sugar> its strange
#553 [12:36] <blackdude> yes
#554 [12:37] <mattym> Sugar, When it crashes, there are no details to the crash or an option to show more info?
#555 [12:37] * Dhamz101 [webchat@cpc99086-walt24-2-0-cust83.13-2.cable.virginm.net] has joined #minecrafthelp
#556 [12:37] <Sugar> i don't think so
#557 [12:38] <mattym> ??> Sugar win/.minecraft
#558 [12:38] <Mightyena> Sugar: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#559 [12:38] <Dhamz101> hi
#560 [12:38] <mattym> Sugar, Go the the folder Mightyena instructed you to. Open the logs folder, copy the contents of the most recent file to the paste site and get us the link
#561 [12:38] <Galaxy_2Alex> Dhamz101, Hello
#562 [12:38] <blackdude> please help the things you told me to do arent working
#563 [12:39] <Dhamz101> I have a minecradt account which i've had for years ... I am unable to access the account now
#564 [12:39] <Galaxy_2Alex> blackdude, Are you using a VPN?
#565 [12:39] <Dhamz101> any way for me to log back into it?
#566 [12:39] <Galaxy_2Alex> Dhamz101, What does it say when you try to log in?
#567 [12:39] <blackdude> no
#568 [12:39] <Dhamz101> invalid username password
#569 [12:39] <mattym> ??> blackdude win/hosts
#570 [12:39] <Mightyena> blackdude: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#571 [12:39] <Mightyena> blackdude: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#572 [12:39] <Dhamz101> tried to do forgot password but dont get any emails with a reset link
#573 [12:39] <Galaxy_2Alex> ??> Dhamz101 login/throttle
#574 [12:39] <Mightyena> Dhamz101: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#575 [12:39] <Mightyena> Dhamz101: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#576 [12:40] <Galaxy_2Alex> Dhamz101, How long have you been waiting for the email?
#577 [12:40] <Dhamz101> days
#578 [12:40] <Galaxy_2Alex> Dhamz101, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#579 [12:40] <Galaxy_2Alex> ??> Dhamz101 account/trans-id
#580 [12:40] <Mightyena> Dhamz101: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#581 [12:40] <Galaxy_2Alex> ??> Dhamz101 account/send-email
#582 [12:40] <Mightyena> Dhamz101: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#583 [12:40] <Dhamz101> i have my tansaction id
#584 [12:40] <Dhamz101> from 2012 :---
#585 [12:41] <Sugar> https://paste.ubuntu.com/p/hfWb5xvqVf/
#586 [12:41] <blackdude> https://paste.ubuntu.com/p/dxsnjSGFSc/
#587 [12:41] <Sugar> is that it
#588 [12:41] <mattym> ??> blackdude info/mcleaks
#589 [12:41] <Mightyena> blackdude: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#590 [12:41] <Mightyena> blackdude: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#591 [12:41] <mattym> ??> blackdude win/hosts/edit
#592 [12:41] <Mightyena> blackdude: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#593 [12:41] <Mightyena> blackdude: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#594 [12:42] <mattym> ??> Sugar win/reinst
#595 [12:42] <Mightyena> Sugar: You may need to reinstall the locally installed files that Minecraft puts into place.
#596 [12:42] <Mightyena> Sugar: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#597 [12:47] <Sugar> did that
#598 [12:47] <mattym> Sugar, See if the game loads
#599 [12:47] * Andrew_Augus [webchat@187.121.55.29] has joined #minecrafthelp
#600 [12:48] <Andrew_Augus> i want to change my acess email, but i don't have more acess my old email
#601 [12:48] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#602 [12:49] <Galaxy_2Alex> Andrew_Augus, Have you already submitted an account support request to Mojang?
#603 [12:49] <blackdude> nice balls nigga
#604 [12:49] <Absol> blackdude: Please keep it civil
#605 [12:49] <mattym> !ban blackdude
#606 [12:49] * Absol kicked blackdude from #minecrafthelp (Reason: lackdude :You have been removed from this channel)
#607 [12:50] <Andrew_Augus> Galaxy_2Alex No, How i can do it ??
#608 [12:50] <Galaxy_2Alex> Andrew_Augus, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#609 [12:50] <Galaxy_2Alex> ??> Andrew_Augus account/trans-id
#610 [12:50] <Mightyena> Andrew_Augus: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#611 [12:50] <Galaxy_2Alex> ??> Andrew_Augus account/send-email
#612 [12:50] <Mightyena> Andrew_Augus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#613 [12:50] <Sugar> it work but i want on play on 1.8.9
#614 [12:51] <mattym> Sugar, Should work on both.
#615 [12:51] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#616 [12:52] <Sugar> i worked
#617 [12:52] <Sugar> i worked
#618 [12:52] * Sugar [webchat@204.83.47.28] has left #minecrafthelp
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#621 [13:06] <Diell> hi, when i launch the game it says "GLFW error 65542" and also my Driver cannot support OpenGl ,where can I update my driver ?
#622 [13:06] <Galaxy_2Alex> Diell, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#623 [13:07] * SimoneZitrone [webchat@xdsl-188-155-254-12.adslplus.ch] has joined #minecrafthelp
#624 [13:07] <SimoneZitrone> Hello everyone,
#625 [13:08] <Galaxy_2Alex> SimoneZitrone, Hello
#626 [13:08] <Diell> sure when can i found it ?the DxDiag
#627 [13:08] <Galaxy_2Alex> Diell, Please read the full message.
#628 [13:08] <Diell> oh your are right ^^
#629 [13:08] * chrisbrownie33 [webchat@107.13.50.135] has joined #minecrafthelp
#630 [13:09] <chrisbrownie33> hello
#631 [13:09] <Galaxy_2Alex> chrisbrownie33, Hello
#632 [13:09] <chrisbrownie33> I need help resetting my security questions
#633 [13:09] <Galaxy_2Alex> chrisbrownie33, https://help.minecraft.net/hc/en-us/articles/360034686852-Resetting-Security-Questions
#634 [13:09] <chrisbrownie33> every time I try to do it with email it wants me to answer the security questions which I'm trying to change bc I obviously don't remember them
#635 [13:11] <chrisbrownie33> help
#636 [13:11] <Galaxy_2Alex> chrisbrownie33, https://help.minecraft.net/hc/en-us/articles/360034686852-Resetting-Security-Questions
#637 [13:11] <chrisbrownie33> email doesn't work for me
#638 [13:11] <chrisbrownie33> I triee
#639 [13:11] <chrisbrownie33> tried
#640 [13:11] <SimoneZitrone> I have a problem with my Mojang account. I created one a few hours ago, to buy the Java edition of minecraft, to play with my friends. But when I am trying to Log in with my PC nothing happens. There is nothing written on the page, I am just unable to Log in, no notification of a wrong password or anything. But when I try to Log in with my smartpho
#641 [13:11] <SimoneZitrone> ne I am able to, but not with my Laptop. I have no Idea why. Thanks for your help!
#642 [13:12] * chrisbrownie33 [webchat@107.13.50.135] has quit. (Client Quit)
#643 [13:12] <Galaxy_2Alex> ??> SimoneZitrone win/hosts
#644 [13:12] <Mightyena> SimoneZitrone: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#645 [13:12] <Mightyena> SimoneZitrone: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#646 [13:12] <SimoneZitrone> thank you, one second
#647 [13:13] * NodEr [webchat@176.229.177.133] has joined #minecrafthelp
#648 [13:14] <SimoneZitrone> https://paste.ubuntu.com/p/VRqySMmZ2x/
#649 [13:14] <SimoneZitrone> like this?
#650 [13:14] <Galaxy_2Alex> SimoneZitrone, Using tools like McLeaks is strictly forbidden, and it can get your Minecraft account permanently suspended. First, remove the program if you still have it. Next, follow the instructions Mightyena will give you.
#651 [13:15] <Galaxy_2Alex> ??> SimoneZitrone win/hosts/edit
#652 [13:15] <Mightyena> SimoneZitrone: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#653 [13:15] <Mightyena> SimoneZitrone: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#654 [13:15] <Galaxy_2Alex> SimoneZitrone, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#655 [13:15] <NodEr> i have a problem when i try to get start the game its answer me "error game crashed an unexpected issue occured and the game has crashed...
#656 [13:15] <mattym> ??> NodEr launcher/log
#657 [13:15] <Mightyena> NodEr: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#658 [13:19] <NodEr> https://paste.ubuntu.com/p/dkTGNBqTJV/
#659 [13:20] <mattym> ??> NodEr tools/hjt
#660 [13:20] <Mightyena> NodEr: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#661 [13:20] <Mightyena> NodEr: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#662 [13:20] * TheDrakeStorm [webchat@cpe-107-185-55-86.socal.res.rr.com] has joined #minecrafthelp
#663 [13:21] <TheDrakeStorm> hello
#664 [13:21] <Galaxy_2Alex> TheDrakeStorm, Hello
#665 [13:22] <TheDrakeStorm> so i bought minecraft for the xbox
#666 [13:22] <NodEr> after i enter i accept jump mr a error
#667 [13:22] <TheDrakeStorm> and i was wondering if i had to re buy it for the computer
#668 [13:22] <mattym> NodEr, What does it say?
#669 [13:22] <Galaxy_2Alex> TheDrakeStorm, Yes.
#670 [13:22] <TheDrakeStorm> really
#671 [13:23] <Diell> https://paste.ubuntu.com/p/5NZ9fMvd37/
#672 [13:23] <NodEr> run time error "326"
#673 [13:23] <Galaxy_2Alex> TheDrakeStorm, They are separate versions, yes.
#674 [13:23] <Diell> here is my URL
#675 [13:23] <TheDrakeStorm> its java though
#676 [13:23] <NodEr> rescure with identifier "version" not found
#677 [13:24] <mattym> NodEr, What is your windows account username (not minecraft username), the one you see when signing into your computer?
#678 [13:24] <Galaxy_2Alex> TheDrakeStorm, The Xbox version and the Computer Java version are completely separate.
#679 [13:24] <NodEr> yair bendavid
#680 [13:24] <TheDrakeStorm> oh ok thanks
#681 [13:25] <Galaxy_2Alex> Diell, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/159208/en-uk
#682 [13:25] <mattym> NodEr, And written with alphanumeric characters, not anything with accents?
#683 [13:25] <NodEr> meybe how i check ?\
#684 [13:26] <mattym> NodEr, Is it exactly yair bendavid, or do any of the letters accented?
#685 [13:27] <NodEr> meybe its on another language how i change ?
#686 [13:27] <mattym> NodEr, When you look at it, does it look exactly like: yair bendavid
#687 [13:27] <mattym> NodEr, Or do the letters look different?
#688 [13:28] <NodEr> like this
#689 [13:28] * FeWolf_01 [webchat@151.51.88.21] has joined #minecrafthelp
#690 [13:28] <FeWolf_01> hi
#691 [13:29] <FeWolf_01> someone stole my account
#692 [13:29] <FeWolf_01> someone stole my account
#693 [13:29] * FeWolf_01 [webchat@151.51.88.21] has left #minecrafthelp
#694 [13:29] <mattym> NodEr, Can you try to run HijackThis again?
#695 [13:30] <NodEr> still this message
#696 [13:30] <mattym> ??> NodEr tools/otl
#697 [13:30] <Mightyena> NodEr: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#698 [13:30] <Mightyena> NodEr: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#699 [13:32] <NodEr> ok im scaning
#700 [13:38] <NodEr> again jump me a error
#701 [13:38] <NodEr> im try to scan again
#702 [13:39] * Diell [webchat@per34-1-82-246-88-12.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#703 [13:45] <NodEr> i have a error "the filename, directory name, or volume label syntax is incorrect"
#704 [13:46] <NodEr> what i have to do ?\]
#705 [13:46] <mattym> NodEr, If you are getting errors on everything, then there is something wrong with the computer that we will not be able to solve here.
#706 [13:47] * Dhamz101 [webchat@cpc99086-walt24-2-0-cust83.13-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#707 [13:47] <NodEr> im understand thank you even though
#708 [13:48] * Swoodle [webchat@106-69-118-227.dyn.iinet.net.au] has joined #minecrafthelp
#709 [13:50] * Sasha [webchat@ool-43558c23.dyn.optonline.net] has joined #minecrafthelp
#710 [13:50] <Sasha> Unable to login
#711 [13:50] <mattym> Sasha, What happens when you try?
#712 [13:50] <Swoodle> Hey! I downloaded minecraft on a new computer with windows 8.1 I've gone to load it up in the latest version and its giving me the following error: GLFW error 65542: WGL: The driver does not appear to support OpenGL. What would this mean exactly and how do I resolve the issue??
#713 [13:51] <mattym> ??> Swoodle win/dxdiag
#714 [13:51] <Mightyena> Swoodle: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#715 [13:53] <Sasha> It does not show me how to connect my mojang account to my minecraft account
#716 [13:53] * lead_pipe23 [~Lead@38.29.184.242] has joined #minecrafthelp
#717 [13:54] <mattym> ??> Sasha account/migrate
#718 [13:54] <Mightyena> Sasha: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#719 [13:55] <Sasha> Thanks. I purchased minecraft on a iPad, can I connect the two on my computer
#720 [13:55] <mattym> Sasha, No
#721 [13:56] <Sasha> How do I sign in then?
#722 [13:56] <mattym> Sasha, You don't. If you purchased it on the iPad, you have to buy it for PC if you want to play on PC.
#723 [13:57] <Sasha> ok thanks. I want to redeem minecoins where can I do that on the iPad?
#724 [13:57] <mattym> Sasha, In the Markeplace within the game.
#725 [13:59] <Swoodle> https://paste.ubuntu.com/p/T8Nh26T9KY/
#726 [13:59] <mattym> Swoodle, One moment
#727 [14:00] <Swoodle> Alright No Problem :3
#728 [14:00] <Sasha> I have a gift card for minecoins.. I don't see where I can enter the code.
#729 [14:01] <mattym> Swoodle, Download and Install the first option listed under Windows 8.1 64-Bit from this page https://www.amd.com/en/support/apu/amd-e-series-processors/amd-e2-series-apu-for-laptops/e2-7110-radeon-r2-graphics
#730 [14:02] <mattym> Sasha, Click the + next to the minecoins in the marketplace, select the amount the code is for.
#731 [14:02] <mattym> Sasha, When it asks how you want to pay, look for the redeem code option.
#732 [14:06] <Sasha> ok thanks
#733 [14:06] * Sasha [webchat@ool-43558c23.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#734 [14:10] * Ezra_cala [webchat@5.151.93.152] has joined #minecrafthelp
#735 [14:10] <Ezra_cala> hello
#736 [14:10] * Kale [webchat@99-96-99-7.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#737 [14:10] <Ezra_cala> hey
#738 [14:11] <Galaxy_2Alex> Ezra_cala, Hello
#739 [14:11] <Ezra_cala> do u work at mojang?
#740 [14:11] <Galaxy_2Alex> Ezra_cala, No.
#741 [14:11] <Kale> I got my mojang account for minecraft years ago and when im on minecraft.net i cant find the link for my free windows 10 edition, where do i find it
#742 [14:12] * JASPREET_ [webchat@103.41.27.228] has joined #minecrafthelp
#743 [14:12] <Galaxy_2Alex> Kale, It's here: https://account.mojang.com/me
#744 [14:12] * JASPREET_ [webchat@103.41.27.228] has quit. (Client Quit)
#745 [14:12] <Ezra_cala> ye my account just got hacked
#746 [14:12] <Ezra_cala> and they changed the name
#747 [14:12] <Galaxy_2Alex> ??> Ezra_cala account/hacked
#748 [14:12] <Mightyena> Ezra_cala: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#749 [14:12] <Mightyena> Ezra_cala: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#750 [14:12] <Ezra_cala> i want it reverted can anyone do that
#751 [14:12] <Ezra_cala> well i got the acc back
#752 [14:12] <Ezra_cala> but the name has been changed
#753 [14:12] <Galaxy_2Alex> Ezra_cala, Oh, no, not even Mojang can do that
#754 [14:13] <Ezra_cala> >.<
#755 [14:13] <Galaxy_2Alex> Ezra_cala, You will have to wait for the 30 days to elapse.
#756 [14:13] <Galaxy_2Alex> Ezra_cala, Make sure you increase your account's security.
#757 [14:13] <Ezra_cala> thats so annoying
#758 [14:13] * Swoodle [webchat@106-69-118-227.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
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#761 [14:19] * teehee [webchat@pool-71-255-246-14.washdc.fios.verizon.net] has joined #minecrafthelp
#762 [14:20] <teehee> hi so i tried to download and play minecraft demo but everytime it loads it crashes and says this:
#763 [14:20] <teehee> 168452
#764 [14:21] <Galaxy_2Alex> teehee, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#765 [14:21] <teehee> it says i dont have the right browser or smthn
#766 [14:22] <Galaxy_2Alex> teehee, Please either use Firefox or Chrome
#767 [14:22] <teehee> im on chrome
#768 [14:22] <Galaxy_2Alex> teehee, What does it say exactly?
#769 [14:23] <teehee> hold on let me type it out
#770 [14:23] * lead_pipe23 [~Lead@38.29.184.242] has quit. (Quit: Bye)
#771 [14:24] <teehee> GLFW error 65542: WGL: the driver does not appear to support OpenGL
#772 [14:24] <Galaxy_2Alex> ??> teehee win/dxdiag
#773 [14:24] <Mightyena> teehee: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#774 [14:24] <teehee> alright i'll try, thank you!
#775 [14:24] <teehee> alright i'll try, thank you!
#776 [14:25] * teehee [webchat@pool-71-255-246-14.washdc.fios.verizon.net] has left #minecrafthelp
#777 [14:26] * sammy [webchat@76-229-164-193.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#778 [14:27] <sammy> hello, my friend is trying to download minecraft again on another computer with the same account but it is saying she has to pay for it agiain
#779 [14:27] <Galaxy_2Alex> sammy, Java Edition?
#780 [14:27] <sammy> yes
#781 [14:27] <Galaxy_2Alex> sammy, If it shows as Demo, he is using the incorrect login data.
#782 [14:28] <sammy> it doesn't show as a demo
#783 [14:28] <Galaxy_2Alex> sammy, Well, if it prompts him to buy the game again as well
#784 [14:29] <sammy> she payed for it yesterday but it wasn't compatible with her pc so shes trying another one
#785 [14:30] <Galaxy_2Alex> sammy, She just has to use the exact same login data as on the first PC.
#786 [14:31] <sammy> She wrote it the same way
#787 [14:31] <Galaxy_2Alex> sammy, What is the account's username?
#788 [14:31] <sammy> canofbread
#789 [14:32] <Galaxy_2Alex> sammy, Can she log in on the website, minecraft.net?
#790 [14:33] * Kale [webchat@99-96-99-7.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#791 [14:33] <sammy> yes, she is currently logged in
#792 [14:33] * XandyBr [webchat@167.250.189.111] has joined #minecrafthelp
#793 [14:33] <XandyBr> Não estou conseguindo baixar o meu minecraft, sempre sou redirecionado para o site de compra do mesmo.
#794 [14:35] * mickelbil84 [webchat@bzq-79-180-66-1.red.bezeqint.net] has joined #minecrafthelp
#795 [14:35] <Galaxy_2Alex> sammy, On account.mojang.com/me, does it show the Minecraft license?
#796 [14:35] <Galaxy_2Alex> ??> XandyBr lang/pt
#797 [14:35] <Mightyena> XandyBr: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#798 [14:36] <mickelbil84> Hey, just downloaded JE to Mac and the launcher refuses to open (it shows on the taskbar and then immediately disappears. When launching from terminal it writes SaveToBuffer failed
#799 [14:37] * chic [webchat@71.82.192.116] has joined #minecrafthelp
#800 [14:37] <chic> i can't connect to my own minecraft server but other users can. i get an error that says "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection Timed Out no further information"
#801 [14:38] <Galaxy_2Alex> mickelbil84, Reinstall the whole game, best by deleting the whole folder, then redownloading it.
#802 [14:38] <Galaxy_2Alex> chic, How are you hosting the server?
#803 [14:38] <XandyBr> I am not able to download my minecraft, I am always redirected to the purchase site.
#804 [14:39] <Galaxy_2Alex> XandyBr, What is your Minecraft Username?
#805 [14:39] <sammy> She has the link to the launcher and is trying to download it right now
#806 [14:39] <mickelbil84> reinstalled the game, still happens
#807 [14:39] <XandyBr> Galaxy_2Alex XandyBr
#808 [14:39] <chic> Galaxy_2Alex the server is hosted privately, i am on a different network trying to connect with the public ip and port number
#809 [14:41] <Galaxy_2Alex> chic, Make sure that the connection from your PC to the network is actually possible, it may be blocked in some way.
#810 [14:41] <chic> my computer can connect to the internet
#811 [14:41] <Galaxy_2Alex> mickelbil84, How long has this been an issue?
#812 [14:42] <Galaxy_2Alex> chic, And you are using portforwarding on the different network?
#813 [14:42] <mickelbil84> First time downloading the game on OSX
#814 [14:42] <XandyBr> Bye bye
#815 [14:42] <chic> the port is forwarded properly on server side yes, other people can connect just fine
#816 [14:43] * XandyBr [webchat@167.250.189.111] has quit. (Quit: webchat.esper.net)
#817 [14:43] <Galaxy_2Alex> chic, That error means that a connection to the server cannot be established - make sure that neither on the server-side nor on the client-side there is anything that could interfere with the connection
#818 [14:43] <sammy> Her game launched and is loading rightnow
#819 [14:43] <sammy> Thanks.
#820 [14:44] * sammy [webchat@76-229-164-193.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#821 [14:44] <Galaxy_2Alex> mickelbil84, Could I see the full Terminal output please?
#822 [14:44] <Galaxy_2Alex> ??> mickelbil84 paste
#823 [14:44] <Mightyena> mickelbil84: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#824 [14:46] * chic [webchat@71.82.192.116] has quit. (Quit: webchat.esper.net)
#825 [14:46] <mickelbil84> Galaxy_2Alex https://paste.ubuntu.com/p/ZfqNDVB57w/
#826 [14:47] <mattym> mickelbil84, What version number of OSX/macOS are you running?
#827 [14:47] <Galaxy_2Alex> mickelbil84, Do you have any other version of Java other than 8 installed on the Mac?
#828 [14:48] <mickelbil84> mattym 10.15.3 Catalina
#829 [14:48] * Mayhmoes [webchat@ncl34-h01-176-170-40-63.dsl.sta.abo.bbox.fr] has joined #minecrafthelp
#830 [14:48] <mickelbil84> Galaxy_2Alex nope, only Java 8
#831 [14:48] <Mayhmoes> Hello, I have an issue logging into my account: I havent played in a long time, and when I ask a new password link, I do not receive it on my email
#832 [14:48] * lead_pipe23 [~Lead@38.29.184.242] has joined #minecrafthelp
#833 [14:51] <mattym> Mayhmoes, Did you check any spam/junk mail folders in your email?
#834 [14:51] * Mini [webchat@24.240.214.188] has joined #minecrafthelp
#835 [14:51] <Galaxy_2Alex> mickelbil84, Try the alternative Mac launcher: https://www.minecraft.net/en-us/download/alternative/
#836 [14:51] <Mini> Hi I need help refunding
#837 [14:51] <Mayhmoes> Yes I did, I have been checking all the mail folders and refreshing the page
#838 [14:52] <mattym> Mayhmoes, What is the ingame username/playername?
#839 [14:52] <Galaxy_2Alex> ??> Mini account/refund
#840 [14:52] <Mightyena> Mini: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#841 [14:52] <Mayhmoes> The same name I am using here, Mayhmoes
#842 [14:53] <mattym> Mayhmoes, Have you tried having the email send to another email account you may have used on the account?
#843 [14:54] <Mayhmoes> I did, same result: no email
#844 [14:54] <mickelbil84> Galaxy_2Alex Nope, looks like same launcher & same behaviour
#845 [14:54] <mattym> ??> Mayhmoes account/send-email
#846 [14:54] <Mightyena> Mayhmoes: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#847 [14:55] <Mayhmoes> Alright, thank you
#848 [14:55] * Cliqkz [webchat@90.248.93.153] has joined #minecrafthelp
#849 [14:55] <Cliqkz> Hi!
#850 [14:55] <Galaxy_2Alex> mickelbil84, What do you get when typing "java -version" into the Terminal?
#851 [14:55] <Galaxy_2Alex> Cliqkz, Hello
#852 [14:55] <Cliqkz> Im struggling to log into my accountt
#853 [14:56] <Cliqkz> Im certain the account details are correct
#854 [14:56] <Galaxy_2Alex> Cliqkz, What does it say when you try>#
#855 [14:56] <Cliqkz> Invalid username or password
#856 [14:56] * Mini [webchat@24.240.214.188] has quit. (Quit: webchat.esper.net)
#857 [14:56] <Galaxy_2Alex> ??> Cliqkz login/throttle
#858 [14:56] <Mightyena> Cliqkz: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#859 [14:56] <Mightyena> Cliqkz: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#860 [14:58] <mickelbil84> Galaxy_2Alex No Java runtime present, requesting install. [but I do have java installed]
#861 [14:58] <Cliqkz> I dont have access to the email anymore
#862 [14:58] <mickelbil84> Galaxy_2Alex should I install JDK?
#863 [14:59] <Galaxy_2Alex> mickelbil84, It may help but I cannot guarantee it. I found this notice by Oracle, so it may be a bug at the moment: https://www.java.com/en/download/help/catalina_java.xml
#864 [15:00] <Galaxy_2Alex> mickelbil84, If you do install the JDK, make sure you install Java 8.
#865 [15:00] * Mayhmoes [webchat@ncl34-h01-176-170-40-63.dsl.sta.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#866 [15:01] <Galaxy_2Alex> mickelbil84, I have found this bug tracker report, but for Mojave, so it may be an issue with the launcher itself: https://bugs.mojang.com/browse/MCL-13419
#867 [15:03] * Cliqkz [webchat@90.248.93.153] has quit. (Quit: webchat.esper.net)
#868 [15:09] * Mike7 [webchat@c-68-62-249-12.hsd1.al.comcast.net] has joined #minecrafthelp
#869 [15:10] <Mike7> hello
#870 [15:10] <Mike7> is anyone here
#871 [15:12] * Mike7 [webchat@c-68-62-249-12.hsd1.al.comcast.net] has quit. (Client Quit)
#872 [15:14] * mickelbil84 [webchat@bzq-79-180-66-1.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#873 [15:14] * Rini [webchat@CPE688f2e18b333-CM688f2e18b330.cpe.net.cable.rogers.com] has joined #minecrafthelp
#874 [15:15] <Rini> When I try launching Minecraft, this shows up in the output log, Error: opening registry key 'Software\JavaSoft\Java Runtime Environment', Error: could not find java.dll, Error: Could not find Java SE Runtime Environment.
#875 [15:16] <Galaxy_2Alex> Rini, Please download the Minecraft Installer again instead of installing Minecraft again, tell the launcher to "Repair" your game, it should work then. https://launcher.mojang.com/download/MinecraftInstaller.msi
#876 [15:17] * Ryan [webchat@host86-171-193-116.range86-171.btcentralplus.com] has joined #minecrafthelp
#877 [15:17] <Rini> Alright, thank you!
#878 [15:18] * Rini [webchat@CPE688f2e18b333-CM688f2e18b330.cpe.net.cable.rogers.com] has quit. (Client Quit)
#879 [15:18] * Ryan is now known as Guest12928
#880 [15:18] <Guest12928> Wont let me sign into mirosoft account
#881 [15:18] <Galaxy_2Alex> Guest12928, What does it say when you try?
#882 [15:19] <Guest12928> Error unable to log in
#883 [15:19] <Galaxy_2Alex> Guest12928, Make sure you are using the correct login data, are not using a VPN are use your own private home internet connection. You can also try to reinstall the game. If none of that works, contact Xbox Account Support.
#884 [15:20] <Guest12928> Im on ps4 wont let me try again
#885 [15:21] <Guest12928> Tried re installing
#886 [15:21] <Galaxy_2Alex> Guest12928, It would still be Xbox Account Support, as the account you are trying to log in with is a Microsoft Xbox Account.
#887 [15:21] * Rhett [webchat@99-25-4-173.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#888 [15:22] <Rhett> Hey I was wondering if someone could help me with my minecraft install, Ive tried uninstalling and reinstalling twice and rebooted my computer multiple times
#889 [15:22] <Galaxy_2Alex> Rhett, What is the issue?
#890 [15:23] <Rhett> I can open the launch and hit play. When the splash screen comes up with the loading bar though it gets almost to the end then stops responding
#891 [15:23] <Galaxy_2Alex> ??> Rhett av/adwcleaner
#892 [15:23] <Mightyena> Rhett: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#893 [15:23] <Mightyena> Rhett: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#894 [15:23] <Rhett> Thanks Ill try that
#895 [15:24] <Rhett> If I could I would just completely wipe my computer and start fresh but my internet is so trash It would take forever to redownload and configure everything
#896 [15:25] <Galaxy_2Alex> Rhett, That program will help to get rid of loads of useless and harmful programs
#897 [15:26] * Rhett [webchat@99-25-4-173.lightspeed.jcsnms.sbcglobal.net] has quit. (Client Quit)
#898 [15:30] * Rhett [webchat@99-25-4-173.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#899 [15:30] <Rhett> You guys still there?
#900 [15:30] <Galaxy_2Alex> Rhett, Maybe
#901 [15:30] <Rhett> Thanks very much, the malwarebytes cleaner worked
#902 [15:30] <Galaxy_2Alex> Nice
#903 [15:32] * mickelbil84 [webchat@bzq-79-180-66-1.red.bezeqint.net] has joined #minecrafthelp
#904 [15:33] <mickelbil84> Galaxy_2Alex Just for update, apparently reinstalling Java 8 (not the JDK) and then restarting the computer solved it! :)
#905 [15:34] <Galaxy_2Alex> interesting, thanks for coming back and letting us know
#906 [15:35] <mattym> mickelbil84, Did you do anything else?
#907 [15:36] <mickelbil84> mattym nope, just reintalling Java and restart
#908 [15:36] * Rhett [webchat@99-25-4-173.lightspeed.jcsnms.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#909 [15:54] * Hajkoles [webchat@nat-34.starnet.cz] has joined #minecrafthelp
#910 [15:55] <Hajkoles> Hi
#911 [15:55] <Galaxy_2Alex> Hajkoles, Hello
#912 [15:55] <Hajkoles> my password is good end my mail is gu
#913 [15:55] <Hajkoles> good
#914 [15:55] * canigetarefund [webchat@pool-108-32-89-205.pitbpa.fios.verizon.net] has joined #minecrafthelp
#915 [15:55] <Galaxy_2Alex> ??> Hajkoles login/throttle
#916 [15:55] <Mightyena> Hajkoles: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#917 [15:55] <Mightyena> Hajkoles: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#918 [15:55] <canigetarefund> hey i just need help to get a refund
#919 [15:56] <Galaxy_2Alex> ??> canigetarefund account/refund
#920 [15:56] <Mightyena> canigetarefund: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#921 [15:56] <Hajkoles> but same times i cnt log in
#922 [15:56] <canigetarefund> dope thanks
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#924 [15:57] * WillOwen21 [webchat@cpc97200-walt22-2-0-cust156.13-2.cable.virginm.net] has joined #minecrafthelp
#925 [15:58] <WillOwen21> Hey, I just downloaded Minecraft and subscribed to realms to play with my daughter who plays on tablet and I can't add her to my world using her username, or connect via LAN. We don't seem to be able to play together at all
#926 [15:59] <mattym> WillOwen21, What version/edition of the game are you playing on?
#927 [15:59] <WillOwen21> I got Java
#928 [15:59] <WillOwen21> for my laptop
#929 [15:59] <mattym> WillOwen21, Java Edition can only play with other players on Java Edition.
#930 [16:00] <WillOwen21> Oh I see
#931 [16:00] <WillOwen21> Is it possible for me to install it on my PC and laptop and have her use one to play with me?
#932 [16:00] <WillOwen21> Or do you need two copies of the game
#933 [16:00] <mattym> WillOwen21, You would need a second Java Edition account.
#934 [16:01] <WillOwen21> Right, I also have a switch, does minecraft coach co-op exist on the switch?
#935 [16:01] <mattym> WillOwen21, Switch and Tablet(iOS or Android) can play together. But the Realm you purchased will be Java specific
#936 [16:02] <WillOwen21> OK, well I'll cancel the realm
#937 [16:02] * WillOwen21 [webchat@cpc97200-walt22-2-0-cust156.13-2.cable.virginm.net] has quit. (Client Quit)
#938 [16:03] * danny [webchat@cpe-98-156-118-157.kc.res.rr.com] has joined #minecrafthelp
#939 [16:03] <danny> hello?
#940 [16:03] <danny> helloooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
#941 [16:04] * danny [webchat@cpe-98-156-118-157.kc.res.rr.com] has quit. (Client Quit)
#942 [16:09] * TheShadowFlash [webchat@bl16-45-43.dsl.telepac.pt] has joined #minecrafthelp
#943 [16:10] <TheShadowFlash> I
#944 [16:10] <TheShadowFlash> have a proble
#945 [16:10] <TheShadowFlash> the game does not start..
#946 [16:11] <mattym> TheShadowFlash, What happens when you try?
#947 [16:11] * TheShadowFlash [webchat@bl16-45-43.dsl.telepac.pt] has quit. (Client Quit)
#948 [16:14] * topher [webchat@cpe-104-173-87-243.socal.res.rr.com] has joined #minecrafthelp
#949 [16:16] <topher> My loader file is missing out f nowhere. I've played it without issue for a couple years on my mac and now it is completely missing. I've had my brother (does tech support for a living) look for it, and he confirmed that it's missing. I have all other files, just my loader is missing
#950 [16:16] <mattym> topher, You mean launcher?
#951 [16:16] <topher> yeah, sorry
#952 [16:16] <mattym> topher, Just reinstall it.
#953 [16:16] <topher> Don't I have to pay?
#954 [16:17] <mattym> topher, No, just download the installer from minecraft.net/download
#955 [16:17] <topher> Okay! I'll try that :) I'll come back if it doesn't work. Thank you!
#956 [16:18] * topher [webchat@cpe-104-173-87-243.socal.res.rr.com] has quit. (Client Quit)
#957 [16:41] * Logan_ [webchat@c-24-91-53-201.hsd1.ma.comcast.net] has joined #minecrafthelp
#958 [16:42] <Logan_> I never received an upgrade code for MC java where should i go to get this?
#959 [16:42] <Galaxy_2Alex> Logan_, Upgrade code?
#960 [16:43] <Galaxy_2Alex> Logan_, Do you mean your free code for the Windows 10 Edition?
#961 [16:43] <Logan_> yes
#962 [16:43] <Galaxy_2Alex> Logan_, account.mojang.com/me
#963 [16:44] <Logan_> Thankyou so much!
#964 [16:46] * Logan_ [webchat@c-24-91-53-201.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#965 [17:07] * nick1 [webchat@c-98-194-57-119.hsd1.tx.comcast.net] has joined #minecrafthelp
#966 [17:07] <nick1> why does my minecraft not start up?
#967 [17:08] <Galaxy_2Alex> nick1, What happens if you try?
#968 [17:08] <nick1> red bar stops near end and crashes
#969 [17:09] <Galaxy_2Alex> ??> nick1 launcher/log
#970 [17:09] <Mightyena> nick1: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#971 [17:09] * akbert [webchat@167.160.203.235] has joined #minecrafthelp
#972 [17:09] <nick1> when it does start up why does it run low 2 fps on good pc
#973 [17:11] <akbert> I am trying to log into my account but the security questions always say I am wrong no matter what I try. I've tried resetting it but the email linked to the account no longer exists.
#974 [17:11] <Galaxy_2Alex> akbert, Have you already submitted an account support request to Mojang?
#975 [17:12] <akbert> yes
#976 [17:13] * pablo1 [webchat@201.230.63.202] has joined #minecrafthelp
#977 [17:13] <Galaxy_2Alex> akbert, Please wait for them to answer
#978 [17:13] <akbert> Is this the same thing as the request to change the questions?
#979 [17:13] <Galaxy_2Alex> akbert, No, it's a support request form.
#980 [17:13] <pablo1> Hello, years ago I bought an account and it was stolen, and I need to enter using my email but I no longer have access to such
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#983 [17:14] <Galaxy_2Alex> pablo1, Have you already submitted an account support request to Mojang?
#984 [17:14] <Galaxy_2Alex> akbert, This one: https://help.minecraft.net/hc/en-us/requests/new
#985 [17:14] <pablo1> yes and they have declined it
#986 [17:15] <aidan> hello i have a question about why my minecraft can't load in and stops about the end of the red bar, then i can't proceed to quit or tab out of minecraft because it makes my whole screen black so to quit out of the minecraft i have to restart my computer
#987 [17:15] <Galaxy_2Alex> pablo1, If they are unable to assist you, there is nothing else you can do, sorry.
#988 [17:15] <pablo1> the problem is that I do not have access to the account with which I created it
#989 [17:15] <Galaxy_2Alex> ??> aidan win/reinst
#990 [17:15] <Mightyena> aidan: You may need to reinstall the locally installed files that Minecraft puts into place.
#991 [17:15] <Mightyena> aidan: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#993 [17:16] <aidan> thank you is there any particular reason why before the game had a problem loading it suddenly ran at like 2fps and this only happened with minecraft because I ran more sophisticated games which require more fps and they ran perfectly fine
#994 [17:17] <Galaxy_2Alex> aidan, Your drivers may be broken
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#996 [17:17] <aidan> what do you mean by my drivers
#997 [17:18] <Galaxy_2Alex> aidan, Or something may be running in the background that causes performance issues with Minecraft.
#998 [17:18] <Galaxy_2Alex> aidan, Your graphics card driver.
#999 [17:18] <aidan> oh it's fine i checked up with that
#1000 [17:20] <aidan> do you have any idea what might be running in the background because i don't run anything else
#1001 [17:21] * Randi [webchat@c-174-61-8-237.hsd1.fl.comcast.net] has joined #minecrafthelp
#1002 [17:21] <Randi> Minecraft Java edition purchased and downloaded, logged in, hit play, doesnt launch
#1003 [17:22] <mattym> Randi, What happens when you try?
#1004 [17:24] <Randi> After preparing and loading, Blank seperate screen comes up with Minecraft 1.15.2 at the top and blank. nothing happens
#1005 [17:25] <mattym> ??> Randi tools/hjt
#1006 [17:25] <Mightyena> Randi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1007 [17:25] <Mightyena> Randi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1008 [17:25] * lightfriction [webchat@136.36.45.252] has joined #minecrafthelp
#1009 [17:26] <Randi> ok
#1010 [17:26] * LegendSpammer [webchat@108-237-179-23.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1011 [17:27] <LegendSpammer> How do I login with into my mojang account on Minecraft because it’s not working
#1012 [17:27] <LegendSpammer> I mean my Microsoft account
#1013 [17:27] <mattym> LegendSpammer, Which edition of the game?
#1014 [17:28] <LegendSpammer> it will not let me login into my Microsoft account so I can’t play servers it always says error
#1015 [17:28] <LegendSpammer> the newest edition
#1016 [17:28] <mattym> LegendSpammer, Edition, not version.
#1017 [17:28] <Randi> https://paste.ubuntu.com/p/dQrBFScrHM/
#1018 [17:28] <LegendSpammer> how do I check that
#1019 [17:29] <mattym> LegendSpammer, Are you logging in on the launcher, or directly on the game
#1020 [17:29] <lightfriction> https://paste.gg/p/anonymous/2f59c7dfe32c4f048f2402617cc83696
#1021 [17:29] <LegendSpammer> Directly the game because it is Minecraft pe
#1022 [17:29] <mattym> Randi, And its only stopping after clicking the play button on the launcher?
#1023 [17:30] <mattym> LegendSpammer, Contact Xbox Live account support.
#1024 [17:30] <Galaxy_2Alex> lightfriction, So once you start Minecraft, your internet connection goes bad?
#1025 [17:30] <LegendSpammer> Ok
#1026 [17:30] <aidan> I was able to load up minecraft now thank you but now the problem is I'm only running 2 fps
#1027 [17:30] <lightfriction> Once i connect to a server, if just minecraft is going, its fine
#1028 [17:30] <Randi> it goes no further. The home page disappears and then a new screen starts to open, but never finishes and remains blank
#1029 [17:30] <Galaxy_2Alex> ??> lightfriction av/adwcleaner
#1030 [17:30] <Mightyena> lightfriction: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1031 [17:30] <Mightyena> lightfriction: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1032 [17:30] <Galaxy_2Alex> ??> aidan win/dxdiag
#1033 [17:30] <Mightyena> aidan: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1034 [17:30] <mattym> ??> Randi win/reinst
#1035 [17:30] <Mightyena> Randi: You may need to reinstall the locally installed files that Minecraft puts into place.
#1036 [17:30] <Mightyena> Randi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1037 [17:31] <aidan> like this video
#1038 [17:31] <aidan> https://www.youtube.com/watch?v=QSXogXy2tUY
#1039 [17:31] <Randi> will do
#1040 [17:31] <aidan> he ran the game at very low FPS
#1041 [17:31] <aidan> and that is what I am experiencing right now
#1042 [17:31] * Secret_aka_bebo [webchat@pool-100-40-55-169.prvdri.fios.verizon.net] has joined #minecrafthelp
#1043 [17:32] <aidan> only the beginning of the video describes what I am running
#1044 [17:32] <Galaxy_2Alex> ??> aidan win/dxdiag
#1045 [17:32] <Mightyena> aidan: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1046 [17:32] <Randi> should I reboot first?
#1047 [17:32] <mattym> Randi, No
#1048 [17:32] <Randi> ok
#1049 [17:32] <Secret_aka_bebo> Hi, I purchased Minecraft off the Mojang website on January 19th, 2019. I have played the game in the past, but now when I load the game or log onto my minecraft account, I receive an error message that says I need to purchase the game in order to continue. What should I do?
#1050 [17:33] <Galaxy_2Alex> ??> Secret_aka_bebo launcher/relog
#1051 [17:33] <Mightyena> Secret_aka_bebo: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#1052 [17:33] <Galaxy_2Alex> Secret_aka_bebo, Make sure you are using the correct email address, the one you used to purchase the game.
#1053 [17:34] <Secret_aka_bebo> I have a receipt on this email that is proof that I purchased the game, and I tried the logging out and back in thing just now and it still says I need to purchase the game.
#1054 [17:35] <Galaxy_2Alex> Secret_aka_bebo, What is the account's username?
#1055 [17:35] * Randi [webchat@c-174-61-8-237.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1056 [17:36] <Secret_aka_bebo> It's secret_aka_bebo
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#1058 [17:36] <aidan> https://paste.ubuntu.com/p/nrQGVD8W3F/
#1059 [17:37] <Galaxy_2Alex> Secret_aka_bebo, What does it say when you log into the account on https://account.mojang.com
#1060 [17:38] * Zathura [webchat@c-73-146-37-83.hsd1.in.comcast.net] has joined #minecrafthelp
#1061 [17:38] <Zathura> Hello, I seemed to have forgotten my login information for my minecraft account. I still have the transaction ID and information
#1062 [17:38] <Galaxy_2Alex> aidan, Your processor is over 7 years old, and the GPU is fairly mediocre
#1063 [17:38] <Galaxy_2Alex> Zathura, Have you already submitted an account support request to Mojang?
#1064 [17:38] <Zathura> I'm not sure how to
#1065 [17:39] <aidan> what does that mean
#1066 [17:39] <Galaxy_2Alex> Zathura, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#1067 [17:39] <Galaxy_2Alex> ??> Zathura account/trans-id
#1068 [17:39] <Mightyena> Zathura: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#1069 [17:39] <aidan> I can run other games just fine that require more graphics
#1070 [17:39] <Galaxy_2Alex> ??> Zathura account/send-email
#1071 [17:39] <Mightyena> Zathura: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1072 [17:39] <Secret_aka_bebo> It takes me to a screens for redeeming a gift code when I press the link up there
#1073 [17:39] <Galaxy_2Alex> aidan, And like I said, Minecraft is different and cannot be compared to more modern games.
#1074 [17:39] <Galaxy_2Alex> Secret_aka_bebo, You account was most likely compromised. Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#1075 [17:39] <Galaxy_2Alex> ??> Secret_aka_bebo account/trans-id
#1076 [17:39] <Mightyena> Secret_aka_bebo: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#1077 [17:40] <Galaxy_2Alex> ??> Secret_aka_bebo account/send-email
#1078 [17:40] <Mightyena> Secret_aka_bebo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1079 [17:40] <aidan> it ran perfectly fine just a couple weeks ago and the past 6 years
#1080 [17:40] * Randi [webchat@c-174-61-8-237.hsd1.fl.comcast.net] has joined #minecrafthelp
#1081 [17:40] <aidan> I just don't get why all of a sudden it start running really low
#1082 [17:40] <Zathura> It wants me to use the email I made my account with but i dont have it
#1083 [17:40] <Zathura> I only have the email for my transaction
#1084 [17:40] <Galaxy_2Alex> aidan, There may have been a faulty driver update, or some change with Minecraft itself.
#1085 [17:40] <Secret_aka_bebo> Yes I've submitted a request on there already, is that the only option? And how long do they usually take to respond?
#1086 [17:40] <Randi> mattym it didnt work :(
#1087 [17:40] <mattym> aidan, A 7 year old CPU showing its age.
#1088 [17:40] <mattym> Randi, Any change at all?
#1089 [17:40] <Randi> no
#1090 [17:40] <Galaxy_2Alex> Zathura, Use the new email address for contact, but the old for account email address.
#1091 [17:41] <mattym> Randi, Does the blank window go away, or just stay open?
#1092 [17:41] <Randi> just stays open
#1093 [17:41] <mattym> ??> Randi win/dxdiag
#1094 [17:41] <Mightyena> Randi: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1095 [17:41] <Randi> ok
#1096 [17:44] <Zathura> I'm not sure if that's the e-mail I used to make my account but it is the email with my transaction ID, so I'll have to wait for a response.
#1097 [17:44] <Randi> https://paste.ubuntu.com/p/k2zV536mRt/
#1098 [17:45] <mattym> Randi, Did Dxdiag give you an error when it ran?
#1099 [17:46] <Randi> several. wanted me to bypass
#1100 [17:46] <mattym> Randi, Did it give another option?
#1101 [17:46] <Randi> just yes or no
#1102 [17:46] <mattym> Randi, Can you run it again, see what happens if you hit No for the bypass, and then provide the new report.
#1103 [17:46] <Randi> yes
#1104 [17:47] <Galaxy_2Alex> Randi, Does that look like your computer? (Box on the left) https://sm.pcmag.com/t/pcmag_uk/review/e/emachines-/emachines-el1352-10e_wm28.1280.jpg
#1105 [17:48] * dirtsmuggler [webchat@c-73-136-176-215.hsd1.tx.comcast.net] has joined #minecrafthelp
#1106 [17:49] <dirtsmuggler> hello! my minecraft launcher isn't loading past the mojang screen, and it says it's not responding... I'm not sure what to do
#1107 [17:49] <Galaxy_2Alex> ??> dirtsmuggler av/adwcleaner
#1108 [17:49] <Mightyena> dirtsmuggler: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1109 [17:49] <Mightyena> dirtsmuggler: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1110 [17:50] <Randi> https://paste.ubuntu.com/p/JGkznKGN9Q/
#1111 [17:50] <Randi> Galaxy_2Alex...yes
#1112 [17:50] <mattym> Randi, Yeah, that computer is too old for the game.
#1113 [17:50] <Galaxy_2Alex> oh my
#1114 [17:51] <Randi> lol oops
#1115 [17:51] <Galaxy_2Alex> Randi, Nvidia does not offer video card drivers for Windows 10 for that machine
#1116 [17:51] <Randi> darn okay
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#1120 [17:55] <dirtsmuggler> hello again! we got it working, thank you so much!
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#1125 [18:00] <SlankDank> Whenever I try to enter Minecraft from the launcher, the loading stops when it's almost done, and then does not respond. I tried uninstalling and re-installing, and I tried an earlier version, yet still I can't get in. Is there a way to help this.
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#1127 [18:01] <Galaxy_2Alex> ??> SlankDank av/adwcleaner
#1128 [18:01] <Mightyena> SlankDank: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1129 [18:01] <Mightyena> SlankDank: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1130 [18:01] <mattym> ??> SlankDank av/adwcleaner
#1131 [18:01] <Mightyena> SlankDank: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1132 [18:01] <Mightyena> SlankDank: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1133 [18:02] <SlankDank> Ok
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#1137 [18:06] <SlankDank> Alright, I did the malware clean, what now.
#1138 [18:06] <Galaxy_2Alex> SlankDank, Try to run the game
#1139 [18:06] <SlankDank> Ok
#1140 [18:07] <SlankDank> IT WORKS!!!!!!
#1141 [18:07] <SlankDank> Thank you so much
#1142 [18:09] * sh0las [webchat@c-24-91-106-148.hsd1.ma.comcast.net] has joined #minecrafthelp
#1143 [18:09] <sh0las> my minecraft will not load
#1144 [18:10] * sh0las [webchat@c-24-91-106-148.hsd1.ma.comcast.net] has quit. (Client Quit)
#1145 [18:10] <Galaxy_2Alex> sh0las, What happens when you try?
#1146 [18:10] * hunter [webchat@75.174.254.214] has joined #minecrafthelp
#1147 [18:12] <hunter> Hello! Recently I redownloaded Minecraft on a new computer. I switched from a Mac to PC. I downloaded the Java Edition and had no issues with the download. When I enter a new single player world it opens briefly then crashes. I have crash report available. Any help would be great! Thanks!
#1148 [18:13] <Galaxy_2Alex> ??> hunter paste
#1149 [18:13] <Mightyena> hunter: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1150 [18:13] <Galaxy_2Alex> hunter, For the crash report ^
#1151 [18:14] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#1152 [18:15] <hunter> https://paste.ubuntu.com/p/KBBm6sjTvj/
#1153 [18:16] <Galaxy_2Alex> ??> hunter win/reinst
#1154 [18:16] <Mightyena> hunter: You may need to reinstall the locally installed files that Minecraft puts into place.
#1155 [18:16] <Mightyena> hunter: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1156 [18:16] * Sarwak [webchat@pc-237-49-104-200.cm.vtr.net] has joined #minecrafthelp
#1157 [18:16] <hunter> i will try this! thank you
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#1160 [18:21] * Dqnitaa [webchat@190.163.196.163] has joined #minecrafthelp
#1161 [18:22] <Dqnitaa> i can't log in my account
#1162 [18:22] * h [webchat@unvlon5554w-lp140-02-76-69-36-97.dsl.bell.ca] has joined #minecrafthelp
#1163 [18:22] <Dqnitaa> i can't log in my account
#1164 [18:23] <Galaxy_2Alex> Dqnitaa, What happens if you try?
#1165 [18:23] <Dqnitaa> says that my password is incorrect, and i don't have acces to the email of the account
#1166 [18:23] <Galaxy_2Alex> Dqnitaa, Have you already submitted an account support request to Mojang?
#1167 [18:24] <h> I've got the "verify credit card details" error after attempting 3 different cards. The first one was debit, I didn't realize you had to pay with credit. The second one, my own credit card, was suspended from online purchases (that's my bad, I've been meaning to call about it forever). I finally tried my parents' card (I know, I know) and the detai
#1168 [18:24] <h> ls are 100% correct. I'm assuming that I was flagged as suspicious by the website system - am I fucked?
#1169 [18:24] <Absol> h: Please keep it civil
#1170 [18:24] <h> I've got the "verify credit card details" error after attempting 3 different cards. The first one was debit, I didn't realize you had to pay with credit. The second one, my own credit card, was suspended from online purchases (that's my bad, I've been meaning to call about it forever). I finally tried my parents' card (I know, I know) and the detai
#1171 [18:24] <h> ls are 100% correct. I'm assuming that I was flagged as suspicious by the website system - am I screwed?
#1172 [18:24] <Dqnitaa> Galaxy_2Alex no
#1173 [18:24] <h> This is super irritating. I also can't purchase a game code from Amazon, because it says its "out of stock" as soon as I go to checkout.
#1174 [18:24] * onelli [webchat@a89-183-235-248.net-htp.de] has joined #minecrafthelp
#1175 [18:25] <Galaxy_2Alex> h, Try to use the cards via Paypal.
#1176 [18:25] <Galaxy_2Alex> h, If they don't work on there, contact Paypal support and they can tell you why they won't work.
#1177 [18:25] <Galaxy_2Alex> Dqnitaa, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#1178 [18:25] <Galaxy_2Alex> ??> Dqnitaa account/trans-id
#1179 [18:25] <Mightyena> Dqnitaa: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#1180 [18:25] <Galaxy_2Alex> ??> Dqnitaa account/send-email
#1181 [18:25] <Mightyena> Dqnitaa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
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#1184 [18:32] * hunter [webchat@75.174.254.214] has joined #minecrafthelp
#1185 [18:33] <hunter> Just re downloaded minecraft on new computer. Crashes right after i open a new single player world. Tried deleting everything and re downloading. Did not solve problem. I have crash report ready
#1186 [18:33] <neva> I can't play minecraft! every time i hit the play button the mojang page loads half way and then says it's not responding and I have to close it. I have uninstalled and reinstalled it many times now, and I took off all my mods and it still wont load
#1187 [18:35] <Galaxy_2Alex> ??> hunter av/adwcleaner
#1188 [18:35] <Mightyena> hunter: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1189 [18:35] <Mightyena> hunter: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1190 [18:36] <Galaxy_2Alex> ??> neva av/adwcleaner
#1191 [18:36] <Mightyena> neva: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1192 [18:36] <Mightyena> neva: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1193 [18:36] <hunter> This is a brand new computer i am using. No malware, heavily secure
#1194 [18:37] <Galaxy_2Alex> hunter, Heavily secured by what?
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#1196 [18:38] * neva [webchat@172.98.143.100] has quit. (Quit: webchat.esper.net)
#1197 [18:38] <lightfriction> No luck with adwcleaner
#1198 [18:39] <Galaxy_2Alex> ??> lightfriction tools/hjt
#1199 [18:39] <Mightyena> lightfriction: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1200 [18:39] <Mightyena> lightfriction: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1202 [18:46] * Rhionos [webchat@118.254.132.77.rev.sfr.net] has joined #minecrafthelp
#1203 [18:46] <Rhionos> Hi there
#1204 [18:46] <Galaxy_2Alex> Rhionos, Hello
#1205 [18:46] <Rhionos> I logged into my Mojang account with which I've always played and I'm only getting the demo version of the game, yet I own the game and my Minecraft account still exists since it's in the list of skins on the Internet
#1206 [18:47] <Rhionos> I just wanted to know if you guys know about that kind of issues
#1207 [18:47] <Galaxy_2Alex> Rhionos, That most likely means that your account has been compromised. Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#1208 [18:47] <Galaxy_2Alex> ??> Rhionos account/trans-id
#1209 [18:47] <Mightyena> Rhionos: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#1210 [18:48] <Galaxy_2Alex> ??> Rhionos account/send-email
#1211 [18:48] <Mightyena> Rhionos: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1212 [18:48] <Rhionos> Thank you very much !
#1213 [18:52] * h [webchat@unvlon5554w-lp140-02-76-69-36-97.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1214 [18:59] * TTC [webchat@c-98-250-248-66.hsd1.mi.comcast.net] has joined #minecrafthelp
#1215 [18:59] <TTC> Hi, I keep getting this error even though my driver is up to date
#1216 [18:59] <Galaxy_2Alex> TTC, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1217 [19:01] <TTC> I have a crash report but not a link?
#1218 [19:01] <TTC> I'll check out the article
#1219 [19:02] * Michael [webchat@n175-32-80-198.meb1.vic.optusnet.com.au] has joined #minecrafthelp
#1220 [19:03] <Michael> I try to log into Minecraft on this laptop but it just says the username or password is invalid, i changed my password it still says this and it has not worked for 3 days.
#1221 [19:04] <Galaxy_2Alex> ??> Michael login/throttle
#1222 [19:04] <Mightyena> Michael: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1223 [19:04] <Mightyena> Michael: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1224 [19:04] <TTC> https://paste.ubuntu.com/p/DHypWvCJYy/
#1225 [19:04] <Michael> i have waited 3 days and i can log in on other devices
#1226 [19:05] <Galaxy_2Alex> TTC, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/159226/en-uk
#1227 [19:05] <Galaxy_2Alex> Michael, Are you using any VPN services?
#1228 [19:05] <TTC> Okay thanks man
#1229 [19:06] <Michael> nah im not using VPN i checked that
#1230 [19:06] <Galaxy_2Alex> ??> Michael tools/hjt
#1231 [19:06] <Mightyena> Michael: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1232 [19:06] <Mightyena> Michael: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1233 [19:06] <TTC> Oh wait I already installed it earlier though
#1234 [19:07] <Galaxy_2Alex> TTC, From Nvidia's website directly?
#1235 [19:07] <TTC> Yes
#1236 [19:07] <TTC> I have 2 downloads of it
#1237 [19:07] <Michael> it doesnt download im on Mac
#1238 [19:08] <Galaxy_2Alex> TTC, Update your Intel graphics card's drivers - these need to be downloaded from Lenovo's website for your laptop.
#1239 [19:08] <Galaxy_2Alex> Michael, Are you using your own home Wifi?
#1240 [19:08] <Michael> yep
#1241 [19:08] <TTC> Okay I'll try tha
#1242 [19:08] <Galaxy_2Alex> Michael, Is anyone else using the Wifi, potentially for logging into Minecraft?
#1243 [19:09] <Michael> no ones using the wifi and i made sure i was signed out on everything
#1244 [19:09] <Galaxy_2Alex> Michael, Have you tried restarting your Router?
#1245 [19:10] <Michael> yep
#1246 [19:10] <Michael> i restarted
#1247 [19:10] <Michael> my laptop like 3 times
#1248 [19:10] <Michael> i actually deleted the game and re installed it
#1249 [19:10] <Michael> didnt work
#1250 [19:10] <Michael> and i changed my password but that also didnt work
#1251 [19:11] <Galaxy_2Alex> Michael, What country, and what ISP?
#1252 [19:12] <Michael> Australia and Optus
#1253 [19:12] <Galaxy_2Alex> ??> Michael mac/hosts
#1254 [19:12] <Mightyena> Michael: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1255 [19:12] <Mightyena> Michael: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#1256 [19:16] <TTC> https://imgur.com/a/yL2L8QT
#1257 [19:16] <TTC> which driver should i install?
#1258 [19:16] <Michael> i can get to the private etc part but there is no "hosts"
#1259 [19:16] <Galaxy_2Alex> TTC, Intel VGA
#1260 [19:17] <TTC> Okay thanks
#1261 [19:18] <Galaxy_2Alex> Michael, What is your Minecraft Username?
#1262 [19:19] <Michael> _GrandWizard69_
#1263 [19:19] <Galaxy_2Alex> Michael, Can you log into the account on your phone, or any other device that is not connected to your home router?
#1264 [19:20] * LoneWolfye [webchat@188.24.68.30] has joined #minecrafthelp
#1265 [19:20] <Michael> i can log into on my sisters laptop fine
#1266 [19:20] <Michael> its just mine
#1267 [19:20] <Galaxy_2Alex> Michael, Have you ever used McLeaks on the device?
#1268 [19:20] <Michael> i think so yes
#1269 [19:21] <Galaxy_2Alex> ??> Michael mac/hosts/edit
#1270 [19:21] <Mightyena> Michael: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#1271 [19:21] <Mightyena> Michael: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#1272 [19:21] <LoneWolfye> hello, when i try to connect it say to me: Make sure you are online and try again! what should i do?
#1273 [19:21] <Galaxy_2Alex> Michael, Delete all lines containing "mojang.com" addresses, then save the file.
#1274 [19:21] <Galaxy_2Alex> ??> LoneWolfye av/adwcleaner
#1275 [19:22] <Mightyena> LoneWolfye: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1276 [19:22] <Mightyena> LoneWolfye: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1277 [19:23] <Galaxy_2Alex> Michael, McLeaks was designed to steal people's account data to please don't use it anymore if you did.
#1278 [19:26] * TTC [webchat@c-98-250-248-66.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1279 [19:29] <Michael> i do not understand how to become the root user
#1280 [19:29] <Galaxy_2Alex> Michael, Should be explained on this page: https://support.apple.com/en-us/HT204012
#1281 [19:30] <Galaxy_2Alex> I need to head to bed now, someone else should be around shortly, maybe
#1282 [19:31] * Nanders [webchat@c-24-22-60-58.hsd1.or.comcast.net] has joined #minecrafthelp
#1283 [19:31] <Nanders> Currently trying to set up a minecraft server for my brother and his friends and they are having trouble connecting to the Public IP.
#1284 [19:31] <Nanders> Ports have be forwarded and they connected one time. Then I shut down the server in an attempt to increase the allocated memory. Once I increased it they stopped being able to connect.
#1285 [19:31] * Jordan0 [webchat@c-24-19-217-70.hsd1.wa.comcast.net] has joined #minecrafthelp
#1286 [19:32] <Jordan0> hi, this is for 1.15.2, my java keeps crashing, can't play the game
#1287 [19:32] <mattym> Nanders, Who is your ISP?
#1288 [19:32] <mattym> ??> Jordan0 launcher/log
#1289 [19:32] <Mightyena> Jordan0: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1290 [19:32] <Nanders> Comcast Cable Communications LLC
#1291 [19:33] <mattym> Nanders, Can you test the server (public IP) here https://mcsrvstat.us/
#1292 [19:33] <Nanders> I did, what info do you need?
#1293 [19:33] * LoneWolfye [webchat@188.24.68.30] has joined #minecrafthelp
#1294 [19:34] <mattym> Nanders, Does it show it as online?
#1295 [19:34] <Nanders> just says MOTD: A minecraft server
#1296 [19:34] <Nanders> Players: 0/20
#1297 [19:34] <LoneWolfye> hello, when i try to log in it say to me Make sure you are online and try again.. what shoul i do?
#1298 [19:34] <mattym> Nanders, Ok, so that should be online and able to connect. What errors are the players getting?
#1299 [19:35] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Ping timeout: 190 seconds)
#1300 [19:37] <Nanders> "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information"
#1301 [19:37] * noobaidan [webchat@1-36-15-208.static.netvigator.com] has joined #minecrafthelp
#1302 [19:37] * jj42 [webchat@c-76-16-210-249.hsd1.il.comcast.net] has joined #minecrafthelp
#1303 [19:37] <mattym> Nanders, Ah yeah. That just means the connection between the users and the server is not stable. It will work sometimes and not others.
#1304 [19:38] <Nanders> So should they keep trying to reconnect?
#1305 [19:38] <mattym> Nanders, Also been seeing a lot of that with Comcast lately, they may be limiting inbound traffic.
#1306 [19:38] <Nanders> Or, is it on my end?
#1307 [19:38] <Jordan0> https://paste.ubuntu.com/p/7TF9ZgHmB7/
#1308 [19:38] <mattym> Nanders, No, its on the connection between you and the users. Nothing your or they can do about it.
#1309 [19:38] <Nanders> OK, thanks
#1310 [19:38] * Nanders [webchat@c-24-22-60-58.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#1311 [19:38] <mattym> Jordan0, Thats all it shows in the log?
#1312 [19:39] <Jordan0> java got stuck wouldn't even run
#1313 [19:39] <Jordan0> I had to terminate it
#1314 [19:39] <mattym> ??> Jordan0 av/adwcleaner
#1315 [19:39] <Mightyena> Jordan0: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1316 [19:39] <Mightyena> Jordan0: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1317 [19:39] <Michael> after i follow the apple guide to get a root user i cant get to the last step can anyone help?
#1318 [19:39] <mattym> Michael, Which step?
#1319 [19:40] * jj42 [webchat@c-76-16-210-249.hsd1.il.comcast.net] has quit. (Client Quit)
#1320 [19:41] <Michael> so i do all the things i get to the very final step the one where you choose edit and then and then enable root user but nothing comes up there is not enable root user
#1321 [19:41] * Jordan0 [webchat@c-24-19-217-70.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1322 [19:42] <mattym> Michael, What step number in what section of the instructions?
#1323 [19:42] <Michael> 7 and the first dot point
#1324 [19:42] <mattym> Michael, So you are in Directory Utility at the moment?
#1325 [19:43] <Michael> yep
#1326 [19:43] <mattym> Michael, What options do you see when you hit edit?
#1327 [19:44] <Michael> the edit is the little pencil right?
#1328 [19:44] <mattym> Michael, No, it should be the word Edit at the top of the menu
#1329 [19:44] <Michael> directory editor?
#1330 [19:45] <mattym> Michael, No, the menu bar for the window. Let me try and find an image for where that is on Macs
#1331 [19:46] <Michael> ok thanks
#1332 [19:46] <mattym> Michael, https://support.apple.com/guide/mac-help/menu-bar-mchlp1446/mac
#1333 [19:46] <mattym> Michael, The Edit button this page shows under app menus
#1334 [19:47] <Michael> ohhhhhhhhh up there yes i got it now
#1335 [19:48] <Michael> ok now what the terminal doesnt let me delete the mojang part
#1336 [19:49] <mattym> Michael, You need to actually log in as the root user after enabling it. https://support.apple.com/en-us/HT204012
#1337 [19:49] <mattym> Michael, As the root user you need to edit the hosts file
#1338 [19:50] * Michael [webchat@n175-32-80-198.meb1.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#1339 [19:51] * Michael [webchat@n175-32-80-198.meb1.vic.optusnet.com.au] has joined #minecrafthelp
#1340 [19:51] <Michael> i am back
#1341 [19:51] <Michael> it still has not worked
#1342 [19:52] * Michael [webchat@n175-32-80-198.meb1.vic.optusnet.com.au] has quit. (Client Quit)
#1343 [19:53] <LoneWolfye> hello, when i try to log in it say to me Make sure you are online and try again.. what shoul i do?
#1344 [19:55] * Michael [webchat@n175-32-80-198.meb1.vic.optusnet.com.au] has joined #minecrafthelp
#1345 [19:56] <Michael> After becoming the root user i just need the link to paste into terminal and delete mojang. could i have this?
#1346 [19:56] * LoneWolfye [webchat@188.24.68.30] has quit. (Quit: webchat.esper.net)
#1347 [19:57] * LoneWolfye [webchat@188.24.68.30] has joined #minecrafthelp
#1348 [19:57] <LoneWolfye> hello, when i try to log in it say to me Make sure you are online and try again.. what shoul i do?
#1349 [19:58] * Ronan [webchat@75-168-233-172.mpls.qwest.net] has joined #minecrafthelp
#1350 [19:59] <Ronan> my minecraft Is being really weird
#1351 [19:59] <Ronan> its hard to explain but I'll try
#1352 [20:00] * LoddeGM [webchat@net-93-149-239-211.cust.vodafonedsl.it] has joined #minecrafthelp
#1353 [20:00] <Ronan> when I open minecraft it looks scrambled
#1354 [20:02] * Michael [webchat@n175-32-80-198.meb1.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#1355 [20:02] <Ronan> I dont know what i need to fix or how, and I can't reset my pc
#1356 [20:02] <LoddeGM> Ho scaricato Minecraft Java Edition, quando vado a inserire l'indirizzo di un server non mi fa scegliere l'opzione per entrare nel server, in questo modo non riesco ne a entrare ne ad aggiungerlo, quale è il problema?
#1357 [20:02] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. (Ping timeout: 190 seconds)
#1358 [20:03] * LoddeGM [webchat@net-93-149-239-211.cust.vodafonedsl.it] has quit. (Client Quit)
#1359 [20:03] <Ronan> no
#1360 [20:03] <Ronan> nvm
#1361 [20:03] * Michael [webchat@n175-32-80-198.meb1.vic.optusnet.com.au] has joined #minecrafthelp
#1362 [20:04] <Michael> After becoming the root user i just need the link to paste into terminal and delete mojang. could i have this?
#1363 [20:05] <Michael> the last person i spoke with gave this to me but i dont have it anymore
#1364 [20:05] * Ronan [webchat@75-168-233-172.mpls.qwest.net] has quit. (Quit: webchat.esper.net)
#1365 [20:06] <mattym> ??> Michael mac/hosts/edit
#1366 [20:06] <Mightyena> Michael: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#1367 [20:06] <Mightyena> Michael: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#1368 [20:07] <mattym> Mightyena, Once its open, delete the lines with Mojang in them. Then save the file.
#1369 [20:07] <mattym> Michael, ^
#1370 [20:07] <Michael> it says im not host did i log in wrong or something?
#1371 [20:08] <mattym> Michael, You logged out of the user account, and back in on the one called Root right?
#1372 [20:08] * Dad [webchat@c-73-231-102-137.hsd1.ca.comcast.net] has joined #minecrafthelp
#1373 [20:09] <Michael> there wasnt a root one there
#1374 [20:10] <Dad> Oh boy - I'm trying to connect to a locally running mincraft server from a wifi iPad - unable to connect error
#1375 [20:10] <mattym> Dad, What version of the server?
#1376 [20:10] <Dad> The server is running on 1.15 I think? just downloaded 2 days ago
#1377 [20:10] <LoneWolfye> Hello i have a problem
#1378 [20:11] <Dad> iPad on 1.14
#1379 [20:11] <mattym> Michael, At the login window for the Mac, there was no root user? Would probably be listed under or next to your normal user, you may have had to expand something to view it.
#1380 [20:11] <mattym> Dad, The version on iPads (Bedrock) is not compatible with Java Edition or its servers.
#1381 [20:11] <Michael> how wouldi expand
#1382 [20:12] <mattym> Michael, No idea, I don't use Macs
#1383 [20:12] <Dad> Ah - I see
#1384 [20:12] <mattym> ??> LoneWolfye tools/hjt
#1385 [20:12] <Mightyena> LoneWolfye: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1386 [20:12] <Mightyena> LoneWolfye: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1387 [20:13] * kahn [webchat@173-21-49-57.client.mchsi.com] has joined #minecrafthelp
#1388 [20:13] <Michael> hmmm anything you could do
#1389 [20:13] <mattym> Michael, Check the link with the instructions again, double check that its still enabled. Then try once again to log into it.
#1390 [20:13] <Dad> Are there servers I can host that are compatible with tablets? iPad and Android?
#1391 [20:13] <kahn> my Minecraft java keeps crashing before it even loads in
#1392 [20:13] <Michael> yep it is enabled
#1393 [20:14] <mattym> Dad, Let me see if the beta software for that is still up to date. One moment. Also what OS is the host PC running?
#1394 [20:14] <LoneWolfye> https://paste.ubuntu.com/p/QVm4B9wD4s/
#1395 [20:15] <mattym> LoneWolfye, Uninstall Hamachi and Avast Secure Line, after removing both, restart the PC.
#1396 [20:15] <Dad> #minecrafthelp the Mac is 10.14
#1397 [20:16] <mattym> Dad, Do you have a Windows or Linux PC?
#1398 [20:16] <LoneWolfye> Hamachi is uninstaled but i can t remove it..
#1399 [20:17] <mattym> LoneWolfye, Ok uninstall SecureLine or any other VPN software.
#1400 [20:17] <LoneWolfye> done
#1401 [20:17] <mattym> ??> kahn launcher/log
#1402 [20:17] <Mightyena> kahn: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1403 [20:17] <mattym> LoneWolfye, Then restart the PC.
#1404 [20:17] <kahn> Ok thank you so much
#1405 [20:18] * LoneWolfye [webchat@188.24.68.30] has quit. (Quit: webchat.esper.net)
#1406 [20:18] <Dad> No PC's and no linux, unless you count a 32bit Win10 tablet - but that's very low power.
#1407 [20:18] <mattym> Dad, Then you cannot run a server for Bedrock edition.
#1408 [20:19] <Dad> Ok - so for Mac to Mac the server can work?
#1409 [20:20] <mattym> Dad, Mac to Mac will work with a Java Edition server, as long as you have two minecraft Java accounts.
#1410 [20:21] <Dad> If I locate a PC, it can host ipad and android worlds?
#1411 [20:22] <mattym> Dad, As long as its a Win 10 64-bit computer.
#1412 [20:22] <Dad> Can Mac client log into that/
#1413 [20:22] <mattym> Dad, No
#1414 [20:22] <mattym> Dad, Macs can only run the Java Edition
#1415 [20:23] <Dad> UUgh - is there any server that can host all?
#1416 [20:24] <mattym> Dad, No
#1417 [20:24] <Dad> bummer
#1418 [20:24] * LoneWolfye [webchat@188.24.68.30] has joined #minecrafthelp
#1419 [20:24] <LoneWolfye> I m back.. still the same message.
#1420 [20:24] <mattym> LoneWolfye, Then you will just need to wait till it resolves itself.
#1421 [20:24] <LoneWolfye> but... i w8 for 1 week..
#1422 [20:25] * phroa [~phroa@173.254.236.155] has quit. (Remote host closed the connection)
#1423 [20:25] <LoneWolfye> i buy minecraft 1 week ago and it still the same
#1424 [20:25] <mattym> LoneWolfye, Then you may need to contact your ISP.
#1425 [20:25] <LoneWolfye> i email them but they don t replay me.
#1426 [20:26] <LoneWolfye> i m sad :(
#1427 [20:26] <mattym> LoneWolfye, Its not something we can fix here. We have already tried all the methods we know of.
#1428 [20:27] <LoneWolfye> ok... thx anyway/
#1429 [20:27] * LoneWolfye [webchat@188.24.68.30] has quit. (Client Quit)
#1430 [20:27] <kahn> Ok I have my launcher log.
#1431 [20:28] <mattym> kahn, We need the link to it.
#1432 [20:28] <kahn> https://paste.ubuntu.com/p/xYBW4BRZ2R/
#1433 [20:28] <mattym> ??> kahn av/adwcleaner
#1434 [20:28] <Mightyena> kahn: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1435 [20:28] <Mightyena> kahn: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1436 [20:28] <kahn> Ok will do
#1437 [20:34] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#1438 [20:35] * kahn [webchat@173-21-49-57.client.mchsi.com] has joined #minecrafthelp
#1439 [20:37] <kahn> Ok I cleaned my computer and restarted it. Should I try to start up Minecraft?
#1440 [20:40] <kahn> I started it up and it works!! Thank you!!
#1441 [20:44] * konvic [webchat@pool-96-250-123-199.nycmny.fios.verizon.net] has joined #minecrafthelp
#1442 [20:45] <konvic> hello im having trouble logging into my mine craft account i forgot the user name password and email but i may remeber past usernames and i was wondering if you would help me based on that
#1443 [20:45] <konvic> and i may remember some emails
#1444 [20:46] <konvic> and some old passwords
#1445 [20:47] * iateoranges [webchat@c-73-238-198-15.hsd1.ma.comcast.net] has joined #minecrafthelp
#1446 [20:48] <konvic> hello?
#1447 [20:48] <iateoranges> Hi I have a problem with trying to start up minecraft. When I try to start Minecraft and run it an error message shows saying that "the driver does not appear to support OpenGl"
#1448 [20:49] <konvic> does this chat actually work?
#1449 [20:49] <iateoranges> Probably not
#1450 [20:49] <iateoranges> Probably not
#1451 [20:50] * iateoranges [webchat@c-73-238-198-15.hsd1.ma.comcast.net] has left #minecrafthelp
#1452 [20:50] <konvic> Absol
#1453 [20:51] <konvic> @GreyVulpine
#1454 [20:51] <kahn> some people helped me a moment ago
#1455 [20:52] <konvic> i need help lol
#1456 [20:52] <konvic> how long ago
#1457 [20:52] <konvic> ?
#1458 [20:53] <kahn> mattym was the one who helped me
#1459 [20:53] <konvic> @mattym
#1460 [20:53] <konvic> can you help me please
#1461 [20:53] <konvic> what did he help with
#1462 [20:54] <kahn> direct message her maybe? you can find her on the users under voiced.
#1463 [20:55] <konvic> i dont have a mic
#1464 [20:55] <kahn> just remember to be patient because they are volunteers and may not be available
#1465 [20:56] <kahn> you don't have to have a mic im sure they will be back soon
#1466 [20:58] <konvic> ok thank you
#1467 [20:58] * ciena [webchat@c-73-47-8-244.hsd1.ct.comcast.net] has joined #minecrafthelp
#1468 [21:02] <ciena> when i try to load into my minecraft java edition it says "GLFW error 65542: The driver does not appear to support OpenGL please make sure you have up-to-date drivers" ( then it told me to come to this website)
#1469 [21:04] * Loukarra [webchat@98.142.213.34] has joined #minecrafthelp
#1470 [21:05] <Loukarra> Hello! I have been trying to fix my account for a while now, on any other pc or phone i can login to my minecraft account, but when it comes to my actual pc (even after resetting my password) i still recieve the "invalid email or password" error message. How do i get past this?
#1471 [21:06] * ciena [webchat@c-73-47-8-244.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#1472 [21:08] * Dad [webchat@c-73-231-102-137.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1473 [21:19] * helpme [webchat@toroon0628w-lp140-04-76-71-7-154.dsl.bell.ca] has joined #minecrafthelp
#1474 [21:20] <helpme> my minecraft download will not open on mac
#1475 [21:31] * federicoerpaglio [webchat@146-241-71-96.dyn.eolo.it] has joined #minecrafthelp
#1476 [21:31] <federicoerpaglio> can't reedem my code for bedrock ediction, how can get it?
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#1478 [21:42] * McKraken [webchat@c-68-44-189-135.hsd1.in.comcast.net] has joined #minecrafthelp
#1479 [21:44] <McKraken> hello, im having some issues with my java server. was playing with a friend for about 5 hours when he got disconnected with the message "connection timed out". After that he has not been able to reconnect. Server is running fine, 8gb of ram allocated and we both have 25565 fowarded.
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#1481 [21:56] * Fercorn [webchat@120.144.142.186] has joined #minecrafthelp
#1482 [21:58] <Fercorn> i cannot see LAN games, and direct connect gives me "Failed to log in: invalid session (try restarting your game and the launcher)" please help
#1483 [21:59] * ok [webchat@c-73-241-92-85.hsd1.ca.comcast.net] has joined #minecrafthelp
#1484 [21:59] * ok [webchat@c-73-241-92-85.hsd1.ca.comcast.net] has quit. (Client Quit)
#1485 [22:02] <Fercorn> ...
#1486 [22:05] * Fercorn [webchat@120.144.142.186] has quit. (Quit: webchat.esper.net)
#1487 [22:22] * haley [webchat@h138.185.40.69.dynamic.ip.windstream.net] has joined #minecrafthelp
#1488 [22:23] * csmonroy [webchat@dynamic-190-24-91-222.dynamic.etb.net.co] has joined #minecrafthelp
#1489 [22:24] * Jackie8 [webchat@c-73-248-230-188.hsd1.nj.comcast.net] has joined #minecrafthelp
#1490 [22:24] <haley> When I click play on the Minecraft Launcher and it goes to the Minecraft loading screen it will get to a certain point and then freeze. It wont do anything after that and I usually have to restart my laptop to exit out of the screen.
#1491 [22:26] <csmonroy> Good afternoon. I made the purchase of the game recently and when trying to play it my machine gets too hot and after a moment it crashes
#1492 [22:28] <mattym> ?> csmonroy launcher/log
#1493 [22:28] <mattym> ??> csmonroy launcher/log
#1494 [22:28] <Mightyena> csmonroy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1495 [22:29] <mattym> ??> haley av/adwcleaner
#1496 [22:29] <Mightyena> haley: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1497 [22:29] <Mightyena> haley: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1498 [22:31] * csmonroy [webchat@dynamic-190-24-91-222.dynamic.etb.net.co] has quit. (Quit: webchat.esper.net)
#1499 [22:31] <haley> I am on my laptop doing this so will I have to come back in when I restart my laptop
#1500 [22:33] * haley [webchat@h138.185.40.69.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#1501 [22:34] * haley [webchat@h138.185.40.69.dynamic.ip.windstream.net] has joined #minecrafthelp
#1502 [22:35] <haley> I had to rejoin but I downloaded Malwarebytes and let it run and restarted my laptop.
#1503 [22:35] * Jackie8 [webchat@c-73-248-230-188.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#1504 [22:36] <mattym> haley, Test the game again
#1505 [23:05] * franz [webchat@152.32.109.120] has joined #minecrafthelp
#1506 [23:05] <franz> when i try to login to my minecraft launcer it says invalid email or password
#1507 [23:05] <franz> but i can login to mojang with the same credentials
#1508 [23:05] <mattym> franz, What happens if you try on minecraft.net?
#1509 [23:06] <franz> if i press login nothing happens unless i used a vpn
#1510 [23:06] <mattym> ??> franz tools/hjt
#1511 [23:06] <Mightyena> franz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1512 [23:06] <Mightyena> franz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1513 [23:08] <franz> when i run hijack this it just says windows cannot find hijackthis.exe, ill try to get it to open
#1514 [23:09] <franz> there it opened ill paste it now
#1515 [23:09] <franz> https://paste.ubuntu.com/p/dD7jNwN5md/
#1516 [23:09] <franz> https://paste.ubuntu.com/p/dD7jNwN5md/
#1517 [23:10] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#1518 [23:10] <mattym> ??> franz info/mcleaks
#1519 [23:10] <Mightyena> franz: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1520 [23:10] <Mightyena> franz: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1521 [23:11] <mattym> ??> franz win/hosts/edit
#1522 [23:11] <Mightyena> franz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1523 [23:11] <Mightyena> franz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1524 [23:11] <franz> oh i am sorry a lot of people use my computer i was not aware of mcleaks
#1525 [23:11] <franz> i will delete it thnk you
#1526 [23:12] <franz> i have now opened %SystemRoot%\System32\drivers\etc\hosts
#1527 [23:13] <franz> https://paste.ubuntu.com/p/nTGWYDyVcD/
#1528 [23:13] <franz> this is what the text file contains
#1529 [23:14] <mattym> franz, Read ALL the info Mightyena gave you.
#1530 [23:14] <franz> oh okay thank you
#1531 [23:14] <franz> sorry
#1532 [23:15] * sgtwehr [webchat@ool-44c36ad5.dyn.optonline.net] has joined #minecrafthelp
#1533 [23:15] <franz> thank you so much
#1534 [23:15] <franz> i can finally log back in again
#1535 [23:15] <sgtwehr> I cannot log in
#1536 [23:16] <mattym> sgtwehr, What happens when you try?
#1537 [23:16] <sgtwehr> It says that i do not own the game and that i can only play the demo version
#1538 [23:16] <mattym> sgtwehr, Are you sure you entered the correct account info?
#1539 [23:16] <sgtwehr> i deleted the launcher in order to restart and now i dont know hot to get it back
#1540 [23:17] <sgtwehr> Yes definitely
#1541 [23:17] <mattym> sgtwehr, If you log in at account.mojang.com/me what does it say under "My Games"
#1542 [23:18] <sgtwehr> I Dont see where it says my games
#1543 [23:19] <sgtwehr> Its a page that says "My gift codes"
#1544 [23:19] <mattym> sgtwehr, Then that Mojang account is not one you own the game on.
#1545 [23:19] <sgtwehr> I dont have another mojang account
#1546 [23:20] <mattym> sgtwehr, What is the ingame username/playername?
#1547 [23:20] <sgtwehr> it is Sgtwehr
#1548 [23:21] <mattym> sgtwehr, That user is listed as unmigrated. You need to log in with your username and password and only on the launcher.
#1549 [23:21] <mattym> sgtwehr, Or migrate the account.
#1550 [23:22] <sgtwehr> I tried that and it says the usermane is invalid
#1551 [23:23] <mattym> sgtwehr, You will need to get help from Mojang support.
#1552 [23:23] <mattym> ??> sgtwehr account/send-email
#1553 [23:23] <Mightyena> sgtwehr: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1554 [23:23] <sgtwehr> thanks anyway
#1555 [23:23] <sgtwehr> very frustrating
#1556 [23:23] <sgtwehr> how do i know my transaction id or gift code
#1557 [23:23] <mattym> ??> sgtwehr account/trans-id
#1558 [23:23] <Mightyena> sgtwehr: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#1559 [23:25] <sgtwehr> I bought the game like 7 years ago how am i supposed to keep that email lol
#1560 [23:33] * kahn [webchat@173-21-49-57.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#1561 [23:47] * gpmacedo [webchat@191.250.39.177] has joined #minecrafthelp
#1562 [23:48] <gpmacedo> Hello
#1563 [23:48] <gpmacedo> I can't access my old account email to be able to reset the passwords
#1564 [23:48] <gpmacedo> password*
#1565 [23:48] <gpmacedo> how should I proceed?
#1566 [23:49] * nic [webchat@h74-214-146-19.mcsnet.ca] has joined #minecrafthelp
#1567 [23:49] <nic> how to get refund
#1568 [23:54] * gpmacedo [webchat@191.250.39.177] has quit. (Quit: webchat.esper.net)