#1 [00:06] * Aditya [webchat@202.38.182.177] has joined #minecrafthelp
#2 [00:06] <Aditya> Hi
#3 [00:07] <Aditya> I am using Mine Craft Windows 10 Edition, can i switch back to Java edition?
#4 [00:07] <Aditya> Do i need to purchse seperately the Java edition?
#5 [00:10] <Andrio> Aditya, you'll need to buy that separately
#6 [00:10] <Andrio> If you haven't already.
#7 [00:11] <Aditya> i used the redeem code to convert from java to windows 10 edition
#8 [00:11] <Aditya> but now i want to come back to java edition
#9 [00:13] <Andrio> You can't convert between those versions. You probably had the free Windows 10 Edition key that was offered a while ago.
#10 [00:14] <Aditya> basically i need to purchase again the java version, right?
#11 [00:15] <Aditya> Yes i got the free windows edition key
#12 [00:17] <Andrio> Aditya, no
#13 [00:19] <Aditya> what do you mean by no
#14 [00:20] <Aditya> i can use the old account that was used to purchase the java edition to sign in and install the game without any charges?
#15 [00:21] <Andrio> Aditya, yes; you still should own Java Edition
#16 [00:21] <Aditya> Okay
#17 [00:21] <Aditya> just one last query
#18 [00:23] <Aditya> If i go back to Java edition, will i loose the free Windows 10 Edition key?
#19 [00:24] <Andrio> No
#20 [00:24] <Andrio> Aditya, no
#21 [00:24] <Aditya> Ok
#22 [00:26] <Aditya> Thanks a lot Andrio
#23 [00:27] <Andrio> no problem
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#27 [01:55] * mik [webchat@23.179.224.19] has joined #minecrafthelp
#28 [01:56] <mik> #minecrafthelp Hi, I bought Minecraft at Walmart a while back but now I can only play demo mode
#29 [02:00] <mik> Ive had it for a while and have been able to play it sadly I can not renumber the name I had with it but I've had it for about 9 months,
#30 [02:17] * Aditya [webchat@202.38.182.177] has quit. (Quit: webchat.esper.net)
#31 [02:18] * Sut [webchat@182-239-199-215.ip.adam.com.au] has joined #minecrafthelp
#32 [02:22] <Sut> Hi, I dont know if anyone can help with this issue but i am having a very odd texture bug where a small radius around my player loads in but anything outside of this small radius doesnt render in and has a weird black texture. Here is a screenshot from my game https://gyazo.com/981ef30001dac1bc47567b088a1e9ddb
#33 [02:24] <Sut> the problem temporarily fixes if i load in a resource pack but then around 5-10 minutes after loading in resource packs, the same bug happens
#34 [02:26] <Andrio> mik, do you still have the prepaid card?
#35 [02:30] * mik [webchat@23.179.224.19] has quit. (Quit: webchat.esper.net)
#36 [02:30] <Andrio> Sut, do you use mods?
#37 [02:31] <Sut> i do not
#38 [02:31] <Andrio> ??> Sut win/DXDiag
#39 [02:31] <Mightyena> Sut: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#40 [02:32] <Sut> ok thank you
#41 [02:32] <Sut> dxdiag
#42 [02:33] * derson [webchat@c-67-166-1-73.hsd1.co.comcast.net] has joined #minecrafthelp
#43 [02:35] <Sut> https://paste.ubuntu.com/p/pPSzpDDjp8/
#44 [02:36] <derson> so, I bought a minecraft account a long time ago but when I am trying to migrate it, I cannot log in to the minecraft legacy account for migration and the password reset email is not sending. any ideas?
#45 [02:51] * K [webchat@159-118-18-201.cpe.sparklight.net] has joined #minecrafthelp
#46 [02:52] <K> My minecraft launcher is stuck on version 1.6.93 and I'm unable to fix it or figure out how.
#47 [02:55] * K [webchat@159-118-18-201.cpe.sparklight.net] has quit. (Client Quit)
#48 [02:58] * j18kuhn [webchat@24-117-118-198.cpe.sparklight.net] has joined #minecrafthelp
#49 [02:59] <j18kuhn> hello I see that I should be able to get windows 10 edition for free since I've owned java since before 2018 but don't see where to get a code
#50 [03:04] * Sut [webchat@182-239-199-215.ip.adam.com.au] has quit. (Quit: webchat.esper.net)
#51 [03:07] * Disheyer [webchat@189.139.187.203] has joined #minecrafthelp
#52 [03:07] <Disheyer> Hola buenas noches
#53 [03:09] * Disheyer [webchat@189.139.187.203] has quit. (Client Quit)
#54 [03:12] <j18kuhn> nvm figured it out it was mojang site not minecraft
#55 [03:17] * rickylok [webchat@223.19.247.234] has joined #minecrafthelp
#56 [03:19] <rickylok> how can I set from full screen to window mode without launching Minecraft?
#57 [03:19] <GreyVulpine> Open up the .minecraft folder. Open up the options.txt file. Look for fullscreen option
#58 [03:20] <GreyVulpine> https://minecraft.gamepedia.com/Options
#59 [03:22] <rickylok> i cannot find the option.txt
#60 [03:23] <GreyVulpine> You're playing the java version?
#61 [03:23] * Josh7 [webchat@101.188.226.89] has joined #minecrafthelp
#62 [03:23] <rickylok> yes
#63 [03:23] <GreyVulpine> On windows? Mac?
#64 [03:24] <rickylok> windows
#65 [03:24] <Josh7> I can't login to my account through the website
#66 [03:24] <Josh7> windows
#67 [03:24] <GreyVulpine> rickylok - What version of windows?
#68 [03:24] <rickylok> windows 10
#69 [03:25] <Josh7> 10
#70 [03:25] <GreyVulpine> rickylok - Press your windows key. start typing in: %appdata%
#71 [03:25] <GreyVulpine> press enter. find the .minecraft folder
#72 [03:26] <rickylok> GreyVulpine oh, i find it
#73 [03:27] <GreyVulpine> Mhmm.
#74 [03:27] * Josh7 [webchat@101.188.226.89] has quit. (Client Quit)
#75 [03:28] <rickylok> and then change full screen to false?
#76 [03:28] <GreyVulpine> Indeed.
#77 [03:29] <rickylok> thank you very much : )
#78 [03:56] * xfzyzz [webchat@124.180.170.158] has joined #minecrafthelp
#79 [03:58] * TheCubeMan [webchat@2-225-32-197.ip173.fastwebnet.it] has joined #minecrafthelp
#80 [03:58] <TheCubeMan> hello
#81 [04:00] <TheCubeMan> when I message mojang through official channels they keep on replying with the same automatic e-mail, I lost access to my account and id like to get it back
#82 [04:00] <GreyVulpine> We can't do anything about that here. Only way to get help with account issues is through mojang's official channels
#83 [04:00] <TheCubeMan> i know, but they aren't helping
#84 [04:01] <TheCubeMan> they keep on sending the same e-mail
#85 [04:01] <GreyVulpine> Well, what do you want us to say?
#86 [04:01] <xfzyzz> hey im having a problem launching the game, everytime I open it , it crashes and says some thing along the lines of java tm platform se binarynot responding, any ideas what to do?
#87 [04:02] <GreyVulpine> xfzyzz - Got a copy of that crash log handy?
#88 [04:03] <xfzyzz> i don't know any thing about computers
#89 [04:03] <xfzyzz> rip
#90 [04:04] <xfzyzz> ive updated the driver and its still crashing
#91 [04:06] * xfzyzz [webchat@124.180.170.158] has quit. (Quit: webchat.esper.net)
#92 [04:19] * Josh8 [webchat@101.188.226.89] has joined #minecrafthelp
#93 [04:21] <Josh8> My mate purchased an account for me, but I can't login from my computer. Even though we use the same login info he gets in and I don't, I can login on my phone but not on my computer
#94 [05:27] * omar [webchat@78.180.114.187] has joined #minecrafthelp
#95 [05:28] <omar> i am clicking the login botton but its not doing anything my password is right my email is right
#96 [05:38] <omar> i am clicking the login botton but its not doing anything my password is right my email is right
#97 [05:53] * el_poyo_ [webchat@lfbn-nan-1-2233-127.w92-139.abo.wanadoo.fr] has joined #minecrafthelp
#98 [05:54] <el_poyo_> hey, i did buy the game but i can't launch it, it keeps crashing...
#99 [05:57] <el_poyo_> it crashes in the basic loading, the loading stops mooving and if i click anywere, it tells me that the program has stop working
#100 [06:06] <el_poyo_> ?
#101 [06:09] * Piupoi [webchat@mob-5-90-36-158.net.vodafone.it] has joined #minecrafthelp
#102 [06:11] <Piupoi> I have a Mac. When I try to enter in Minecraft, on the screen appear "impossible to enter in Minecraft". Why have I this problem?
#103 [06:17] * _Falcon1K_ [webchat@p508CC247.dip0.t-ipconnect.de] has joined #minecrafthelp
#104 [06:19] <_Falcon1K_> Hi, Last week I buyed a new Minecraft acc and tried to log in. I copied the password and the email so that I can't write anything wrong, but every time I tried, it says "Username or password wrong". So now I tried to log in into minecraft.net with this pc, but also that doesn't work. What is the problem?
#105 [06:29] * Piupoi [webchat@mob-5-90-36-158.net.vodafone.it] has quit. (Quit: webchat.esper.net)
#106 [06:30] * Falcon1K [webchat@p508CC247.dip0.t-ipconnect.de] has joined #minecrafthelp
#107 [06:30] * piupoi [webchat@mob-5-90-34-193.net.vodafone.it] has joined #minecrafthelp
#108 [06:30] <Falcon1K> Hi, Last week I buyed a new Minecraft acc and tried to log in. I copied the password and the email so that I can't write anything wrong, but every time I tried, it says "Username or password wrong". So now I tried to log in into minecraft.net with this pc, but also that doesn't work. What is the problem?
#109 [06:31] * Falcon1K [webchat@p508CC247.dip0.t-ipconnect.de] has quit. (Client Quit)
#110 [06:32] <piupoi> Hi, I have Minecraft since four years but in I haven't opened it for a year. Yesterday, when I tried to enter the game, on the screen appeared "impossible to open Minecraft.". What is the problem?
#111 [06:51] * noRistnoFun [webchat@p508CC247.dip0.t-ipconnect.de] has joined #minecrafthelp
#112 [06:51] <noRistnoFun> Hi, Last week I buyed a new Minecraft acc and tried to log in. I copied the password and the email so that I can't write anything wrong, but every time I tried, it says "Username or password wrong". So now I tried to log in into minecraft.net with this pc, but also that doesn't work. What is the problem?
#113 [06:53] * noRistnoFun [webchat@p508CC247.dip0.t-ipconnect.de] has quit. (Client Quit)
#114 [07:19] * Garvord [webchat@ti0021a400-10197.bb.online.no] has joined #minecrafthelp
#115 [07:24] * Lightning542 [webchat@101.175.89.165] has joined #minecrafthelp
#116 [07:25] <Lightning542> Hi I just bought a Minecraft account and tried login in. No matter what I did it said invalid even though I know I put it in right. Can't log on to mincraft.net either.
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#118 [07:26] * Lighting542 [webchat@101.175.89.165] has joined #minecrafthelp
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#120 [07:27] * miner [webchat@102.132.168.81] has joined #minecrafthelp
#121 [07:29] <miner> hello there i have recently created an account and got the 4 digit verification pin to put into, there after it asks me to put in the email account and password i used to create the account which i have done but the message that constantly popping up is an error prevented you from logging in please try again...
#122 [07:30] * Lancia [webchat@2E8B437B.catv.pool.telekom.hu] has joined #minecrafthelp
#123 [07:32] <Lancia> hi, I get an error on minecraft realms servers only, connection forcibly closed by external host.
#124 [07:32] * miner [webchat@102.132.168.81] has quit. (Quit: webchat.esper.net)
#125 [07:41] * Garvord [webchat@ti0021a400-10197.bb.online.no] has quit. (Quit: webchat.esper.net)
#126 [07:45] * Thomas [webchat@37.210.172.85] has joined #minecrafthelp
#127 [07:45] <Thomas> Hi, i cannot seem to log in to my account
#128 [07:49] * Thomas [webchat@37.210.172.85] has quit. (Client Quit)
#129 [08:07] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#130 [08:20] * gBI [webchat@92.40.248.198.threembb.co.uk] has joined #minecrafthelp
#131 [08:21] <gBI> I have a problem with my game, i was playing and I received a crash, restarted the game and it was running at 10 fps
#132 [08:21] <gBI> lol
#133 [08:22] <Galaxy_2Alex> ??> gBI win/dxdiag
#134 [08:22] <Mightyena> gBI: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#135 [08:27] <gBI> https://paste.ubuntu.com/p/DYm7f7rFd6/
#136 [08:28] * ibby [webchat@90.211.189.86] has joined #minecrafthelp
#137 [08:28] <Galaxy_2Alex> ??> gBI nvidia/optimus
#138 [08:29] <gBI> ??\
#139 [08:29] <ibby> hi im unable to login to minecraft launcher and it says invalid username and password even though ive changed my password and have waited an hour before trying again
#140 [08:29] <Galaxy_2Alex> ??> gBI gpu/nvidia/optimus
#141 [08:29] <Mightyena> gBI: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://minecraftirc.net/support-articles/nvidia-optimus/
#142 [08:29] <Galaxy_2Alex> ??> ibby login/throttle
#143 [08:29] <Mightyena> ibby: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#144 [08:29] <Mightyena> ibby: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#145 [08:30] <Galaxy_2Alex> ibby, Also make sure you aren't using a VPN, any other program that modifies your internet connection, and that you are the only person trying to log in via that internet connection.
#146 [08:30] <ibby> how do isee to that
#147 [08:30] <Galaxy_2Alex> ??> ibby tools/hjt
#148 [08:30] <Mightyena> ibby: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#149 [08:30] <Mightyena> ibby: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#150 [08:31] * bsllas [webchat@cpe-65-30-19-134.wi.res.rr.com] has joined #minecrafthelp
#151 [08:32] <ibby> https://paste.ubuntu.com/p/thMsDB5Hb4/
#152 [08:32] <Galaxy_2Alex> ibby, It looks like you have McLeaks installed - please note that this program is designed to steal your login data, and cause further harm to your PC. First, remove the program if you still have it. Next, follow the instructions Mightyena will give you.
#153 [08:32] <Galaxy_2Alex> ??> ibby win/hosts/edit
#154 [08:32] <Mightyena> ibby: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#155 [08:32] <Mightyena> ibby: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#156 [08:32] <Galaxy_2Alex> ibby, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#157 [08:33] <gBI> this didn't work, the game doesn't recognise the graphics card, when i press f3 I cant see my graphics card on the right hand side under the cpu
#158 [08:34] <bsllas> I have Minecraft Java Edition and I want to play in realms with a friend who has Minecraft on Xbox. I read about the Better Together update which is supposed to allow this, but I can't figure out where to get it. The Better Together FAQ doesn't really address this. Can anyone help?
#159 [08:37] <gBI> ?
#160 [08:37] <Galaxy_2Alex> bsllas, No, the Java edition does not have crossplay compatibility
#161 [08:37] <Galaxy_2Alex> gBI, Download and install this driver - do a clean install: https://www.nvidia.co.uk/Download/driverResults.aspx/159226/en-uk
#162 [08:37] <ibby> how do i uninstall mc leaks
#163 [08:37] <Galaxy_2Alex> ibby, Please read my instructions.
#164 [08:37] <ibby> ok
#165 [08:39] <ibby> where do i put win/hosts/edit
#166 [08:39] <Galaxy_2Alex> ibby, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Mightyena below them starting with your Username.
#167 [08:40] <ibby> i have done that
#168 [08:40] <Galaxy_2Alex> ibby, And you removed all lines containing mojang.com and saved the file?
#169 [08:40] <ibby> yep
#170 [08:41] <Galaxy_2Alex> ibby, In that case, it should work again just fine.
#171 [08:41] * Toxic_kawa387 [webchat@24.red-79-157-128.dynamicip.rima-tde.net] has joined #minecrafthelp
#172 [08:41] <ibby> ok
#173 [08:41] <Toxic_kawa387> Hello
#174 [08:41] <Galaxy_2Alex> Toxic_kawa387, Hello
#175 [08:42] * Toxic_kawa387 [webchat@24.red-79-157-128.dynamicip.rima-tde.net] has quit. (Client Quit)
#176 [08:42] <ibby> thanks guys
#177 [08:42] * ibby [webchat@90.211.189.86] has quit. (Quit: webchat.esper.net)
#178 [08:44] * Toxic_kawa387 [webchat@24.red-79-157-128.dynamicip.rima-tde.net] has joined #minecrafthelp
#179 [08:46] <Toxic_kawa387> Hello I was wrong to sign in with other platforms and when I try to give me the code again to do it I get a login error and I can not do it again
#180 [08:47] <Galaxy_2Alex> Toxic_kawa387, What code?
#181 [08:47] * federico [webchat@146-241-71-96.dyn.eolo.it] has joined #minecrafthelp
#182 [08:48] <federico> can't reedem my code for bedrock ediction, how can get it?
#183 [08:49] <Galaxy_2Alex> federico, When did you buy the game?
#184 [08:49] <federico> speak italy?
#185 [08:49] <Galaxy_2Alex> federico, No, sorry. What year did you buy the game?
#186 [08:49] <federico> Yesterday buy minecraft
#187 [08:49] <Galaxy_2Alex> federico, Java Edition?
#188 [08:49] <federico> yes
#189 [08:50] <Galaxy_2Alex> federico, You no longer get Bedrock for free when buying the Java Edition, sorry.
#190 [08:50] <Toxic_kawa387> The code that I have tu put in the link that it says and I do not get neither the link nor the code I get a login error
#191 [08:50] <Galaxy_2Alex> Toxic_kawa387, You meen the free Bedrock code for Java Edition owners?
#192 [08:51] * gBI [webchat@92.40.248.198.threembb.co.uk] has quit. (Quit: webchat.esper.net)
#193 [08:52] <Toxic_kawa387> No the login to play with others platforms
#194 [08:52] <federico> go, I downloaded the game to play with friends from the play, and now you tell me that there is no more bedrook ediction
#195 [08:52] <Galaxy_2Alex> Toxic_kawa387, You mean signing in to your Microsoft Accounts?
#196 [08:52] <federico> and if I want to play it, I can't?
#197 [08:52] <Toxic_kawa387> I speak Spanish a don't understand
#198 [08:53] <Galaxy_2Alex> federico, There is, and you can buy it here https://www.microsoft.com/en-us/p/minecraft-for-windows-10
#199 [08:54] * Toxic_kawa387 [webchat@24.red-79-157-128.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#200 [08:58] * federico [webchat@146-241-71-96.dyn.eolo.it] has joined #minecrafthelp
#201 [09:09] * gBI [webchat@92.40.248.198.threembb.co.uk] has joined #minecrafthelp
#202 [09:11] <gBI> i was on a chat like this and i had a problem and I reinstalled my drivers, but i still have the problem of having low fps
#203 [09:11] <gBI> https://paste.ubuntu.com/p/DYm7f7rFd6/
#204 [09:11] <Galaxy_2Alex> ??> gBI gpu/nvidia/optimus
#205 [09:11] <Mightyena> gBI: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://minecraftirc.net/support-articles/nvidia-optimus/
#206 [09:12] <gBI> i tried this already and it didn't work
#207 [09:12] <Galaxy_2Alex> gBI, If it still shows the Intel GPU in Minecraft, you may not have done it correctly.
#208 [09:14] * frymaster [~frymaster@185.251.226.40] has quit. (Ping timeout: 190 seconds)
#209 [09:16] <gBI> instead of the nvidia graphics card, it shows something: gallium o.4
#210 [09:17] <gBI> the geforce game experience app shows that it is using the gpu for the launcher but not for any java app
#211 [09:17] <Galaxy_2Alex> gBI, Hmm, there may be more unterlying issues in that case that are beyond our area of expertise. I'd recommend trying to contact Asus, the manufacturer of the laptop.
#212 [09:18] <gBI> lol\
#213 [09:18] <gBI> i can find the same instruction in youtube
#214 [09:18] <gBI> nice
#215 [09:18] <gBI> 10 +
#216 [09:18] * gBI [webchat@92.40.248.198.threembb.co.uk] has quit. (Quit: webchat.esper.net)
#217 [09:19] * frymaster [~frymaster@185.251.226.40] has joined #minecrafthelp
#218 [09:32] * alessandro_uzzo [webchat@net-109-115-84-144.cust.vodafonedsl.it] has joined #minecrafthelp
#219 [09:32] <alessandro_uzzo> non mi fa accedere all'account
#220 [09:34] <alessandro_uzzo> it doesn't log me in to account
#221 [09:35] <alessandro_uzzo> !!
#222 [09:36] <alessandro_uzzo> ?
#223 [09:50] * EvilKermit21 [webchat@047-006-235-046.res.spectrum.com] has joined #minecrafthelp
#224 [09:51] <EvilKermit21> When I open Minecraft Java, it only allows me to play the demo version even though I have bought the game
#225 [09:54] * gheaba [webchat@92.40.248.198.threembb.co.uk] has joined #minecrafthelp
#226 [09:55] <EvilKermit21> When I open Minecraft Java, it only allows me to play the demo version even though I have bought the game
#227 [09:55] <gheaba> hi i got a errror with GLFW error 65542
#228 [09:56] <mattym> gheaba, Maybe you should have followed our instructions instead of some stupid youtube videos, that has now set you back.
#229 [09:58] <gheaba> i followed your instructions , playd the game 1 2 min , crash again same problem
#230 [09:59] <mattym> gheaba, Reinstall your drivers, then make sure you follow all the steps, in detail, from https://minecraftirc.net/support-articles/nvidia-optimus/
#231 [10:02] * gheaba [webchat@92.40.248.198.threembb.co.uk] has quit. (Quit: webchat.esper.net)
#232 [10:07] * Streamer-btw569 [webchat@c-98-209-188-202.hsd1.mi.comcast.net] has joined #minecrafthelp
#233 [10:07] <Streamer-btw569> my server isnt working
#234 [10:08] <mattym> Streamer-btw569, How so?
#235 [10:08] * Streamer-btw569 [webchat@c-98-209-188-202.hsd1.mi.comcast.net] has quit. (Client Quit)
#236 [10:17] * Sponion [webchat@cpc119002-dudl14-2-0-cust102.16-1.cable.virginm.net] has joined #minecrafthelp
#237 [10:17] * Sponion [webchat@cpc119002-dudl14-2-0-cust102.16-1.cable.virginm.net] has quit. (Client Quit)
#238 [10:21] * nexter [webchat@217-149-162-107.nat.highway.telekom.at] has joined #minecrafthelp
#239 [10:23] <nexter> hello, two days ago I got an Email from Mojang and they told me that they migrated my account (which was an old one) to a Mojang account (which I didn't ask for). Since then I'm unable to log in :( It says pw or email incorrect.
#240 [10:23] <Galaxy_2Alex> nexter, That usually means that someone has guessed your login data and stolen your account.
#241 [10:24] <Galaxy_2Alex> nexter, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#242 [10:24] <Galaxy_2Alex> ??> nexter account/trans-id
#243 [10:24] <Mightyena> nexter: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#244 [10:24] <Galaxy_2Alex> ??> nexter account/send-email
#245 [10:24] <Mightyena> nexter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#246 [10:25] <nexter> ah thanky you very much
#247 [10:29] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#248 [10:29] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
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#250 [10:37] * PykeOnMe [webchat@95.235.208.76] has joined #minecrafthelp
#251 [10:38] <PykeOnMe> hi to everyone, the problem is that i can't login on the website (on this pc) and neither on the minecraft launcher
#252 [10:38] <PykeOnMe> any suggest?
#253 [10:40] <Galaxy_2Alex> ??> PykeOnMe tools/hjt
#254 [10:40] <Mightyena> PykeOnMe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#255 [10:40] <Mightyena> PykeOnMe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#256 [10:41] <PykeOnMe> is it safe?
#257 [10:41] <PykeOnMe> doesn't seems so official
#258 [10:42] <Galaxy_2Alex> PykeOnMe, Yes, we use it on a daily basis. https://en.wikipedia.org/wiki/HijackThis
#259 [10:42] <PykeOnMe> okay so gonna download it
#260 [10:43] <PykeOnMe> have to launch the exe?
#261 [10:43] <Galaxy_2Alex> PykeOnMe, Yes.
#262 [10:45] <PykeOnMe> what should i do next?
#263 [10:45] <PykeOnMe> i got different option
#264 [10:47] <mattym> PykeOnMe, What did it say?
#265 [10:48] <PykeOnMe> do a system scan and save logfiles
#266 [10:48] <PykeOnMe> do a system scan only
#267 [10:48] <mattym> PykeOnMe, Read the instructions Mightyena gave you.
#268 [10:48] <PykeOnMe> oka
#269 [10:49] <PykeOnMe> now it openend a written file
#270 [10:49] <mattym> PykeOnMe, Read all the instructions so you know what needs to be done before you start.
#271 [10:51] <PykeOnMe> https://paste.ubuntu.com/p/sGbBhZwhzh/
#272 [10:51] <mattym> ??> PykeOnMe info/mcleaks
#273 [10:51] <Mightyena> PykeOnMe: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#274 [10:51] <Mightyena> PykeOnMe: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#275 [10:51] <mattym> ??> PykeOnMe win/hosts/edit
#276 [10:51] <Mightyena> PykeOnMe: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#277 [10:51] <Mightyena> PykeOnMe: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#278 [10:54] <PykeOnMe> i do not have any illigal tools
#279 [10:54] <Galaxy_2Alex> PykeOnMe, McLeaks is illegal, and dangerous.
#280 [10:54] <Galaxy_2Alex> PykeOnMe, If you did not install it, someone else using the PC did.
#281 [10:55] <Galaxy_2Alex> PykeOnMe, To fix the issue, follow the instructions Mightyena gave you
#282 [10:56] * Dan [webchat@d75-158-228-195.abhsia.telus.net] has joined #minecrafthelp
#283 [11:00] <PykeOnMe> i did but dunno how to remove them if i have it
#284 [11:00] <PykeOnMe> and also what should i do with the text of hosts
#285 [11:01] <mattym> PykeOnMe, Again, read all the instructions you were given so you know what you need to do before you start doing it.
#286 [11:03] <Dan> Hello I have contacted support and got a response a month later in which they completely ignored what I had to say and gave me a response of info that I already knew. So here's my problem I would have to play realms on java edition but you need to migrate the account. So to do this you need an email address and who knows what that is, I bought it a
#287 [11:03] <Dan> ges ago and have no idea when or even what email. I have went through at lot of email addresses in the last 10 years. One solution is provide credit card details but who keeps their useless credit card once it expires. So I am lost on what to do, I have the account and play on it but no email
#288 [11:04] <mattym> Dan, If you don't provide Mojang with the info they asked for, they cannot help.
#289 [11:06] <Dan> Dang it is just super annoying that I am gonna have to buy another copy of the game just to play realms
#290 [11:12] <PykeOnMe> have removed every single thing contenenting "Mojang"
#291 [11:12] <PykeOnMe> now i ll try to reinstall minecraft and singin?
#292 [11:13] <mattym> PykeOnMe, Was the game not installed?
#293 [11:13] * sara6 [webchat@91.74.148.172] has joined #minecrafthelp
#294 [11:13] <sara6> hi
#295 [11:14] <mattym> PykeOnMe, If its still installed, just try to sign in, no need to reinstall if its still there.
#296 [11:14] <sara6> how can i stop the game voice reader ?
#297 [11:14] <PykeOnMe> yes it was but i removed it and now reinstalling it
#298 [11:14] <sara6> its so annoying
#299 [11:14] <mattym> sara6, Turn off the Narrator in the settings.
#300 [11:16] <PykeOnMe> not working
#301 [11:16] <PykeOnMe> i m gonna fucking reset the entire pc
#302 [11:16] <Absol> PykeOnMe: Please keep it civil
#303 [11:17] <PykeOnMe> then try to download it again
#304 [11:17] <PykeOnMe> still thanks for the help
#305 [11:17] <PykeOnMe> have a nice day
#306 [11:18] * PykeOnMe [webchat@95.235.208.76] has quit. (Quit: webchat.esper.net)
#307 [11:21] <sara6> where can i find the narrator settings inside the game
#308 [11:21] <sara6> ?
#309 [11:21] <mattym> sara6, Options - Accessibility
#310 [11:22] <mattym> sara6, Should be an option in there.
#311 [11:22] <sara6> the option from the game settings or computer settings ?
#312 [11:22] <mattym> sara6, Ingame
#313 [11:23] <sara6> thank you it works :)
#314 [11:23] * frederik78 [webchat@188-176-173-178-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#315 [11:23] <frederik78> heej
#316 [11:23] <sara6> have a nice day
#317 [11:23] <frederik78> hello
#318 [11:23] <frederik78> i cant login my account
#319 [11:24] <mattym> federico, What happens when you try?
#320 [11:24] <frederik78> i cant login i not rember my email
#321 [11:24] <mattym> ??> frederik78 account/forgot-email
#322 [11:24] <Mightyena> frederik78: If you forgot the email address you used to register, try all your emails at https://my.minecraft.net/en-us/password/forgot/. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#323 [11:24] <frederik78> my username was Frederik78
#324 [11:24] <sara6> how
#325 [11:24] <frederik78> i not rember my email
#326 [11:25] <frederik78> i not have alowwed to come in my email
#327 [11:25] <sara6> i want to get MVP++ in minecraft for free
#328 [11:25] <sara6> hoe
#329 [11:25] <sara6> how
#330 [11:25] <mattym> sara6, No idea what you are talking about.
#331 [11:25] <frederik78> can any help me i cant come in my old email and i not rember what my mail was
#332 [11:26] <mattym> ??> frederik78 account/send-email
#333 [11:26] <Mightyena> frederik78: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#334 [11:27] <sara6> i want get MVP++ please can you give it for me pleeease
#335 [11:27] <mattym> sara6, No...
#336 [11:27] <sara6> please
#337 [11:28] <mattym> !kick sara6
#338 [11:28] * Absol kicked sara6 from #minecrafthelp (Reason: ara6 :You have been removed from this channel)
#339 [11:28] * nexter [webchat@217-149-162-107.nat.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#340 [11:28] <frederik78> what i so do ?
#341 [11:29] <mattym> frederik78, Follow Mightyena's instructions and contact Mojang.
#342 [11:29] <frederik78> i has
#343 [11:29] <frederik78> i go id
#344 [11:29] <frederik78> 379645)
#345 [11:29] <frederik78> whare i use that
#346 [11:29] <mattym> frederik78, Fill in the form you were linked.
#347 [11:29] <frederik78> i not got link
#348 [11:30] <frederik78> bacouse i not rember that email i use it
#349 [11:30] <mattym> ??> frederik78 account/send-email
#350 [11:30] <Mightyena> frederik78: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#351 [11:30] <frederik78> i has send it
#352 [11:30] <mattym> frederik78, Then you need to wait for them to reply.
#353 [11:30] <frederik78> ohh fine
#354 [11:31] * mike2 [webchat@h107.166.22.98.static.ip.windstream.net] has joined #minecrafthelp
#355 [11:31] <mike2> i can not remember my 3 security questions
#356 [11:32] <mattym> ??> mike2 account/challenge/reset
#357 [11:32] <Mightyena> mike2: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#358 [11:33] <mattym> mike2, That page may be old, if it does not work, check here https://help.minecraft.net/hc/en-us/articles/360034686852-Resetting-Security-Questions
#359 [11:33] <mike2> it never sends me an email and i have check in all the places
#360 [11:34] <mattym> mike2, Then contact Mojang support.
#361 [11:36] * konvic [webchat@pool-96-250-123-199.nycmny.fios.verizon.net] has joined #minecrafthelp
#362 [11:36] <konvic> hello
#363 [11:36] <konvic> i need help
#364 [11:37] <konvic> logging back into my account
#365 [11:37] <mattym> konvic, What happens when you try?
#366 [11:40] * frederik78 [webchat@188-176-173-178-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#367 [11:42] <konvic> oh
#368 [11:42] <konvic> i just forgot my pass and email
#369 [11:42] <konvic> but i remeber my old usernames
#370 [11:42] <konvic> and some old passwords
#371 [11:42] * DR_WHO562 [webchat@66-188-81-133.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#372 [11:42] <konvic> can some old emails
#373 [11:42] <konvic> can you help me find my account
#374 [11:43] <DR_WHO562> I need help getting my account
#375 [11:43] * DR_WHO562 [webchat@66-188-81-133.dhcp.mdsn.wi.charter.com] has quit. (Client Quit)
#376 [11:48] * mattym- [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#377 [11:49] * mattym- is now known as mattym
#378 [11:50] <mattym> ??> konvic account/send-email
#379 [11:50] <Mightyena> konvic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#380 [11:55] * Popa [webchat@80-186-162-153.elisa-mobile.fi] has joined #minecrafthelp
#381 [11:55] * Popa [webchat@80-186-162-153.elisa-mobile.fi] has quit. (Client Quit)
#382 [12:02] * konvic [webchat@pool-96-250-123-199.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#383 [12:02] * monster707 [webchat@77.78.237.201] has joined #minecrafthelp
#384 [12:23] * TheSassyLoser [webchat@cm-84.209.36.212.getinternet.no] has joined #minecrafthelp
#385 [12:25] <TheSassyLoser> I am getting continuously disconnected from my realm, and it says "internal exception: java.io.IOException"
#386 [12:25] <TheSassyLoser> What can i do to prevent being disconnected?
#387 [12:26] <mattym> TheSassyLoser, what is the full error?
#388 [12:26] <TheSassyLoser> an existing connection was forcibly closed by the remote host
#389 [12:28] <TheSassyLoser> "internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host" is the text i am getting as i get disconnected
#390 [12:29] <mattym> TheSassyLoser, Were you able to connect previously?
#391 [12:29] <TheSassyLoser> I just got back in to minecraft, but yes i had no problems playing minecraft realms or servers with my current pc
#392 [12:30] * Hank [webchat@c-98-210-222-214.hsd1.ca.comcast.net] has joined #minecrafthelp
#393 [12:30] <mattym> TheSassyLoser, Give it some time and try it again later.
#394 [12:30] <TheSassyLoser> It has been like this for a couple of days, unless i need to give it a couple of weeks maybe?
#395 [12:31] * Hank [webchat@c-98-210-222-214.hsd1.ca.comcast.net] has quit. (Client Quit)
#396 [12:31] <mattym> TheSassyLoser, Are you the owner of the realm?
#397 [12:31] <TheSassyLoser> yes
#398 [12:34] <TheSassyLoser> I am the owner of the realm, and my friends have no problems playing on it
#399 [12:34] <mattym> TheSassyLoser, See if restarting your modem helps at all.
#400 [12:35] <TheSassyLoser> I am assuming just turning it on and off is sufficient?
#401 [12:35] <TheSassyLoser> off and on*
#402 [12:36] <mattym> TheSassyLoser, Yes
#403 [12:36] * Don [webchat@99-166-158-13.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#404 [12:37] <Don> Hey, can someone help me figure out why my computer wont properly launch java?
#405 [12:37] <mattym> Don, What happens when you try?
#406 [12:39] <Don> when I attempt to launch, after I press "Play", it says GLFW error 65542; The driver does not appear to support OpenGL
#407 [12:39] * Wilhurt [webchat@user-5-173-8-251.play-internet.pl] has joined #minecrafthelp
#408 [12:39] <mattym> ??> Don win/dxdiag
#409 [12:39] <Mightyena> Don: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#410 [12:40] <Wilhurt> I bought Minecraft Premium in 2017. Now I can play only demo, why?
#411 [12:41] <mattym> Wilhurt, Make sure you are logging in with the correct details.
#412 [12:43] <Wilhurt> Yes, I am/
#413 [12:43] <mattym> Wilhurt, If you log in at account.mojang.com/me what does it say under "My Games"?
#414 [12:45] <Wilhurt> Thanks
#415 [12:45] <Wilhurt> There is Minecraft
#416 [12:45] <mattym> Wilhurt, Does it list your ingame username there?
#417 [12:46] <Wilhurt> Yes
#418 [12:46] <mattym> Wilhurt, Make sure you completely log out of the launcher. Then log back in using the same exact info you did on the Mojang website.
#419 [12:46] <Wilhurt> Ok
#420 [12:47] <Wilhurt> thx
#421 [12:47] * Wilhurt [webchat@user-5-173-8-251.play-internet.pl] has quit. (Quit: webchat.esper.net)
#422 [12:48] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#423 [12:48] * Don [webchat@99-166-158-13.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#424 [12:49] * TheSassyLoser [webchat@cm-84.209.36.212.getinternet.no] has joined #minecrafthelp
#425 [12:51] <TheSassyLoser> I tried resetting my router, and i was able to play for 5 minutes, then i got disconnected with the same issue on screen, do you think there are any other options to fix my problem?
#426 [12:51] <mattym> TheSassyLoser, Not really, that error is just from general network instability.
#427 [12:53] <TheSassyLoser> Is there any way to more properly reset your router? because i think the internet is actually decent, considering im able to play a lot of other games without having any issues
#428 [12:53] <mattym> TheSassyLoser, It has nothing to do with your internet specifically, just the many steps the connection has to take between yours and the servers.
#429 [12:54] <TheSassyLoser> Yikes, so you're saying im just really unfortunate? :L
#430 [12:54] <mattym> TheSassyLoser, Pretty much.
#431 [12:54] <TheSassyLoser> Well, thanks for helping me out
#432 [13:03] * monster707 [webchat@77.78.237.201] has quit. (Quit: webchat.esper.net)
#433 [13:07] * Boke05 [webchat@dD576F318.access.telenet.be] has joined #minecrafthelp
#434 [13:08] <Boke05> there's a lady talking in my minecraft, saying everything in the chat. How do I turn that off?
#435 [13:09] <mattym> Boke05, Options - Accessibility - Narrator
#436 [13:10] <Boke05> thx !
#437 [13:10] * Boke05 [webchat@dD576F318.access.telenet.be] has quit. (Client Quit)
#438 [13:17] * doc [webchat@cpe-76-92-82-161.mi.res.rr.com] has joined #minecrafthelp
#439 [13:18] * Joe_C [webchat@94.15.198.193] has joined #minecrafthelp
#440 [13:19] <doc> i cant log in to game says invalid password or id, but i can go to mojang and sign in to my account i have reset password and still will not let me log into game
#441 [13:19] <Joe_C> Im connected to the Internet but its saying Im Offline when trying to log in #
#442 [13:23] * Talwadyr [webchat@51.37.97.198] has joined #minecrafthelp
#443 [13:25] <Talwadyr> Hello, when trying to join my friends realm I get error messages at random times that kick me out of the server. It could be 10 minutes, it could be 10 seconds
#444 [13:26] * max9 [webchat@host86-128-241-152.range86-128.btcentralplus.com] has joined #minecrafthelp
#445 [13:27] <max9> How do i fix "failed to create child event loop" error
#446 [13:28] * Gabby [webchat@cpc1-tilb11-2-0-cust641.20-1.cable.virginm.net] has joined #minecrafthelp
#447 [13:29] * FloweryHades [webchat@pool-108-53-249-158.nwrknj.fios.verizon.net] has joined #minecrafthelp
#448 [13:29] <Gabby> Hi, i ordered the wrong version of the game. i wanted to buy the windows 10 version not the java. Who can i talk to to get a refund and buy the other version?
#449 [13:29] <FloweryHades> My launcher won't launch all it says is Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2). I need this game to wrk plz help
#450 [13:30] <FloweryHades> Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2). What does this mean
#451 [13:30] * Gabby [webchat@cpc1-tilb11-2-0-cust641.20-1.cable.virginm.net] has quit. (Client Quit)
#452 [13:32] <FloweryHades> i used to have mods
#453 [13:32] <FloweryHades> but ever since pigzilla, nothing worked
#454 [13:32] * Talwadyr [webchat@51.37.97.198] has quit. (Quit: webchat.esper.net)
#455 [13:33] <FloweryHades> i tried uninstalling all mods and scanning for viruses but none were found and the launcher still won't work
#456 [13:44] * Hydrangium [webchat@37.228.236.57] has joined #minecrafthelp
#457 [13:45] <Hydrangium> Hello Id like to reset my email for my account since i deleted it years ago
#458 [13:46] <Hydrangium> cant login in now due to me forgetting everything
#459 [13:46] * federico [webchat@146-241-71-96.dyn.eolo.it] has quit. (Quit: webchat.esper.net)
#460 [13:47] * Hydrangium [webchat@37.228.236.57] has quit. (Client Quit)
#461 [13:48] * pk [webchat@host81-157-20-211.range81-157.btcentralplus.com] has joined #minecrafthelp
#462 [13:48] <pk> why cant i log in?
#463 [13:49] <pk> i cannot log in
#464 [13:50] * pk [webchat@host81-157-20-211.range81-157.btcentralplus.com] has quit. (Client Quit)
#465 [13:55] * luisgra999 [webchat@pD9E660E1.dip0.t-ipconnect.de] has joined #minecrafthelp
#466 [13:56] <luisgra999> Hello
#467 [13:56] <luisgra999> i cant connect to my minecraft
#468 [13:56] <luisgra999> it says its error -0
#469 [13:56] <luisgra999> -9
#470 [13:56] <FloweryHades> -2
#471 [13:57] <FloweryHades> Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#472 [13:57] <luisgra999> Sorry what ?
#473 [13:57] <FloweryHades> that's what my launcher says
#474 [13:57] <FloweryHades> when I try to load the launcher
#475 [13:57] <luisgra999> Im Not the support
#476 [13:57] <FloweryHades> then who is
#477 [13:58] <luisgra999> Im just another player
#478 [13:58] <FloweryHades> oh
#479 [13:58] <luisgra999> Im waiting for Support
#480 [13:58] <luisgra999> Hello ????
#481 [13:59] <luisgra999> Helloooo????
#482 [14:00] <luisgra999> wow
#483 [14:00] <luisgra999> helllooooo
#484 [14:00] <luisgra999> Hellllooooooooo
#485 [14:01] <luisgra999> HELLLLOOOOOOOOOOOOOO
#486 [14:01] * luisgra999 [webchat@pD9E660E1.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#487 [14:08] <doc> support isnt very fast thats for sure
#488 [14:14] * carly [webchat@173-25-186-23.client.mchsi.com] has joined #minecrafthelp
#489 [14:14] <carly> can someone help me understand why my minecraft crashes after clicking play button.
#490 [14:17] * carly [webchat@173-25-186-23.client.mchsi.com] has quit. (Client Quit)
#491 [14:19] * gian [webchat@99-54-19-52.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#492 [14:19] <gian> hey I accidentally payed for the wrong version
#493 [14:19] <gian> how can I refund my purchase?
#494 [14:30] * John [webchat@131.93.174.102] has joined #minecrafthelp
#495 [14:32] <John> Hi there! I was having a problem with some spacing issues on my device, and I deleted Minecraft: Java Edition from my computer. I was thinking since that I had already bought Minecraft: Java Edition before I would not have to pay again. However, when I go onto the minecraft.net site to get Minecraft: Java Edition again, it says I must pay. Am I abl
#496 [14:32] <John> e to download it again for free, or am I gonna have to pay full price even though I have already done so before.
#497 [14:33] <mattym> John, Just download it from minecraft.net/download and log in with your credentials.
#498 [14:33] <John> I am not the brightest man. Thank you!
#499 [14:35] * JeanPaulPNJ [webchat@modemcable131.179-162-184.mc.videotron.ca] has joined #minecrafthelp
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#501 [14:37] <JeanPaulPNJ> I have an GLFW 65542: WGL: error code that appears when I start minecraft
#502 [14:38] * Tanner [webchat@cpe-45-47-131-153.nycap.res.rr.com] has joined #minecrafthelp
#503 [14:39] <mattym> ??> JeanPaulPNJ win/dxdiag
#504 [14:39] <Mightyena> JeanPaulPNJ: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#505 [14:41] * FeaturedPro [webchat@107-159-6-128.on.dsl.ebox.net] has joined #minecrafthelp
#506 [14:41] <FeaturedPro> Hello
#507 [14:41] <Tanner> I have an issue where playing minecraft through my headset causes serious audio issues. The game sound will not play through my headset and there are weird audio glitches with a discord call (random volume changes, cutting out, etc.). When playing on my speakers I do not experience this issue and when playing other games with my headset none of the
#508 [14:41] <Tanner> se problems appear. I am using a Razer Man o War headset and all drivers/software are up to date. I have checked sound board preferences and everything is normal
#509 [14:42] <JeanPaulPNJ> What am i suppose to do with that informtion? Minecraft is not launching due to a driver error
#510 [14:42] <FeaturedPro> I tried logging in the minecraft launcher, but it says Invalid email or password
#511 [14:42] * max9 [webchat@host86-128-241-152.range86-128.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#512 [14:43] <FeaturedPro> It's a new account I just got
#513 [14:44] * Tobias [webchat@188-178-103-238-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#514 [14:44] <mattym> Tanner, Minecraft uses OpenAL for sound. It does not work great when using other programs that play other stuff like Discord.
#515 [14:44] <mattym> FeaturedPro, What does it say if you try to log in at minecraft.net?
#516 [14:45] <FeaturedPro> the login button doesn't work, but on my phone it's able to log in
#517 [14:45] <Tanner> even with discord closed, I get no sound from game with the headset on. When using speakers, there are no issue at all
#518 [14:45] <mattym> Tanner, Is the headset USB based?
#519 [14:45] <Tanner> yes
#520 [14:46] <mattym> ??> FeaturedPro tools/hjt
#521 [14:46] <Mightyena> FeaturedPro: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#522 [14:46] <Mightyena> FeaturedPro: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#523 [14:46] <mattym> Tanner, Were the plugged in, or on before you launched the game?
#524 [14:46] <Tobias> Hi,
#525 [14:46] <Tobias> I played Minecraft ages ago and had a very old account. I want to play again, but now you need a Mojang account instead. That means I have a Minecraft account and a new Mojang account (with the same email) that I want to be merged. The thing is though, that I do not remember the password for my old Minecraft account.
#526 [14:46] <Tobias> Can any of you help, please?
#527 [14:46] <Tanner> Yes
#528 [14:46] <mattym> ??> Tobias account/send-email
#529 [14:46] <Mightyena> Tobias: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#530 [14:46] * Book [webchat@208.95.49.164] has joined #minecrafthelp
#531 [14:47] <Book> I reset my computer because there was a bug and I lost all of my minecraft worlds
#532 [14:47] <Tobias> I did send a request yesterday, but it doesn't seem like the e-mail service is working.
#533 [14:47] <mattym> Tanner, While loaded into a world, if you press F3 and T at the same time, it should reload the sound system, see if that helps.
#534 [14:47] <mattym> Tobias, It will take them weeks if not more to reply.
#535 [14:47] <mattym> Book, Then you should have backed them up.
#536 [14:47] * FeaturedPro [webchat@107-159-6-128.on.dsl.ebox.net] has quit. (Quit: webchat.esper.net)
#537 [14:47] <Tanner> I have tried that as well to no success
#538 [14:47] <Book> I reset computer but kept files
#539 [14:48] <mattym> Book, Then you need to move the worlds back into the "saves" folder within the .minecraft folder.
#540 [14:48] <Tobias> That is a very effecient system, I must say
#541 [14:48] <mattym> Tobias, Its backlogged with a lot of requests.
#542 [14:48] <Book> Can you help me find the old world saves
#543 [14:48] <Book> I looked, but couldn't find the \Microsoft.MinecraftUWP_8wekyb3d8bbwe folder
#544 [14:48] <Tobias> Thanks for the help
#545 [14:48] <mattym> Book, Are you talking about Java Edition, or Bedrock Edition?
#546 [14:49] <Book> Java
#547 [14:49] * Tobias [webchat@188-178-103-238-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#548 [14:49] <mattym> Book, Then you need to put it in the .minecraft folder, not that other one.
#549 [14:49] <mattym> ??> Book win/.minecraft
#550 [14:49] <Mightyena> Book: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#551 [14:49] <Book> How do I find the old files?
#552 [14:49] <Book> I know where to put it when I find it
#553 [14:50] <mattym> Book, you said you kept the files, its wherever you put them.
#554 [14:50] <Book> When I reset my pc, there was an option to "Reset this PC" and "Keep personal files"
#555 [14:50] <Book> I don't know where it put them or kept them
#556 [14:51] <mattym> Book, Minecraft does not store its worlds in a folder that would be considered "Personal files"
#557 [14:52] <Book> So it's just gone then.
#558 [14:52] <Book> Alright, thanks for the help.
#559 [14:52] <mattym> Book, Were they in the saves folder within .minecraft when you checked?
#560 [14:52] <Book> No, it was just the world I had just created
#561 [14:52] <doc> i also need help it says invalid user name or password i have went to mojang site and logged in fine, also reset password didnt help and uninstalled and reinstalled didnt fix problem.can anyone help?
#562 [14:53] <mattym> Book, Then they are gone.
#563 [14:53] <Book> Alright
#564 [14:53] <mattym> doc, Did you get the email to reset the password, or not?
#565 [14:53] <doc> yes and reset it but still says invalid when i try to log in on game
#566 [14:54] <mattym> ??> doc tools/hjt
#567 [14:54] <Mightyena> doc: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#568 [14:54] <Mightyena> doc: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#569 [15:02] * PauloDansLbendo [webchat@176-161-112-167.abo.bbox.fr] has joined #minecrafthelp
#570 [15:04] <PauloDansLbendo> Hello, I created my minecraft account and when connecting it puts me "the authentication servers are currently down due to maintenance" what to do?
#571 [15:04] <doc> ok i followed instuctions from mighty where do i paste ubuntu link?
#572 [15:05] <mattym> doc, Just here.
#573 [15:05] <doc> https://paste.ubuntu.com/p/3X5C9nHThT/
#574 [15:05] <mattym> PauloDansLbendo, Is that when joining a server, or somewhere else?
#575 [15:05] <mattym> doc, Ok one moment.
#576 [15:06] <PauloDansLbendo> when joining server
#577 [15:06] <mattym> ??> PauloDansLbendo launcher/relog
#578 [15:06] <Mightyena> PauloDansLbendo: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#579 [15:07] <mattym> doc, What happens on minecraft.net?
#580 [15:07] <PauloDansLbendo> I can't connected it's said incorrect password but I have change my password and it's said again incorrect password
#581 [15:08] <mattym> ??> PauloDansLbendo tools/hjt
#582 [15:08] <Mightyena> PauloDansLbendo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#583 [15:08] <Mightyena> PauloDansLbendo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#584 [15:09] <doc> takes me to site says welcome to minecraft and get minecraft button/icon
#585 [15:09] <mattym> doc, It lets you log in on minecraft.net?
#586 [15:10] <doc> yes i am logged in
#587 [15:10] <mattym> ??> doc av/webroot
#588 [15:10] <Mightyena> doc: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#589 [15:10] <Mightyena> doc: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#590 [15:11] <doc> it isnt even a lan world just wanted to log in and play game
#591 [15:12] <mattym> doc, It also effects that
#592 [15:12] * mt [webchat@147.253.99.218] has joined #minecrafthelp
#593 [15:13] * mt [webchat@147.253.99.218] has quit. (Client Quit)
#594 [15:13] * Strikes [webchat@c-73-175-139-33.hsd1.pa.comcast.net] has joined #minecrafthelp
#595 [15:14] <doc> turned off fire wall and still says invalid user or password
#596 [15:15] * gab [webchat@dhcp-d4-6e-e-35-4e-d1.cpe.cablovision.com] has joined #minecrafthelp
#597 [15:15] <Strikes> Hello, every time I attempt to start minecraft 1.15.2 I get the a message saying "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience." I have tried everything and I cannot get my Minecraft working again.
#598 [15:15] <mattym> doc, Lets make sure the file that stores the login date didnt get messed up.
#599 [15:15] <mattym> ??> doc win/reinst
#600 [15:15] <Mightyena> doc: You may need to reinstall the locally installed files that Minecraft puts into place.
#601 [15:15] <Mightyena> doc: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#602 [15:15] <mattym> ??> Strikes launcher/log
#603 [15:15] <Mightyena> Strikes: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#604 [15:15] <gab> Hello, so i have this bug when i tried to join my friend's world that we created together 5 days ago. We are friend on ps4 and when i try to join the world the game say's you are not invited to play on this server. We both don't understand because we did not block each other and we or both friend on playstation network. I have trie every thing, del
#605 [15:15] <gab> ete this friend and add him, uninstall the game, dissociate my microsoft acount. Also when i am in my world he can join me but me i can't go in his world. Can someone help me before the end of the corona virus i have nothing else to do.
#606 [15:17] <gab> am i at the good place for this bug ?
#607 [15:19] * mcticktock [webchat@ip70-171-208-21.tc.ph.cox.net] has joined #minecrafthelp
#608 [15:20] <mcticktock> hello- trying to add my son's cousin to his realm on PC. keep getting error "could not invite provided name"...she is on an adult account and the username is correct..any advice?
#609 [15:21] <Strikes> my Minecraft Log is https://paste.ubuntu.com/p/TvyRfpdFVN/
#610 [15:22] <mattym> mcticktock, Is the Realm a Java or Bedrock Realm?
#611 [15:22] <mcticktock> mattym java
#612 [15:22] <mattym> gab, This is not the right place for Bedrock version support.
#613 [15:22] <mattym> mcticktock, And the user you are trying to add, what are they on?
#614 [15:22] <PauloDansLbendo> Java
#615 [15:22] <gab> ok thanks
#616 [15:23] <doc> that didnt work either still says invalid user name or password
#617 [15:24] <Strikes> Is this Log working?https://paste.ubuntu.com/p/TvyRfpdFVN/
#618 [15:24] <mattym> doc, When you logged in on the minecraft.net site, did you do it from the same PC as you are trying the launcher on?
#619 [15:24] <doc> yes
#620 [15:25] * gab [webchat@dhcp-d4-6e-e-35-4e-d1.cpe.cablovision.com] has quit. (Quit: webchat.esper.net)
#621 [15:25] <mattym> Strikes, Can you also grab a paste link containing the info from this file on the PC: C:\Users\strik\AppData\Roaming\.minecraft\hs_err_pid4440.log
#622 [15:26] * Gabbie [webchat@176.250.227.217] has joined #minecrafthelp
#623 [15:26] <Strikes> How do I grab a paste link?
#624 [15:27] <mattym> Strikes, Same way you sent the last one, just put it on paste.ubuntu.com and get us the link with the results.
#625 [15:27] <Gabbie> Hi there, I tried to log into my account with the email I use for it, I've paid for the game but when I logged in it only let me access the demo mode. I tried changing my password etc but nothing I do is working and I can't get any info from the help form either, can anyone hekp?
#626 [15:28] <mattym> Gabbie, If you log in at account.mojang.com/me what does it say under "My Games"?
#627 [15:28] <mattym> doc, Lets see if the following picks anything up.
#628 [15:28] <Strikes> Like this? https://paste.ubuntu.com/p/kXsd8Sn6bV/
#629 [15:28] <mattym> ??> doc av/adwcleaner
#630 [15:28] <Mightyena> doc: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#631 [15:28] <Mightyena> doc: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#632 [15:29] <mattym> Strikes, No, open that file and put its contents on the paste page.
#633 [15:29] <Gabbie> It says i have a gift code for minecraft
#634 [15:29] <doc> hope i can find my way back here lol
#635 [15:30] <mattym> Gabbie, Does it list your ingame username anywhere on the page?
#636 [15:30] <mattym> doc, Just bookmark it
#637 [15:30] * Nuclear_Fox [webchat@host31-49-76-133.range31-49.btcentralplus.com] has joined #minecrafthelp
#638 [15:30] * Nuclear_Bomb747 [webchat@37.183.168.227] has joined #minecrafthelp
#639 [15:30] <doc> good idea thanks
#640 [15:30] <Strikes> Like This? https://paste.ubuntu.com/p/B7zdGHgn34/
#641 [15:30] <Nuclear_Bomb747> salve
#642 [15:30] <mattym> Strikes, Yes, one moment.
#643 [15:31] <Gabbie> no it doesn't, I do have an account with a username it just won't let me access it
#644 [15:31] <mattym> Gabbie, What is the ingame username?
#645 [15:31] <Nuclear_Fox> Does anyone know how to bypass security questions if you don't have access to an email?
#646 [15:31] <Nuclear_Fox> or the email you used before
#647 [15:32] <mattym> Nuclear_Fox, You will need to contact Mojang for support with that.
#648 [15:32] <Nuclear_Fox> cheers
#649 [15:32] <mattym> ??> Nuclear_Fox account/send-email
#650 [15:32] <Mightyena> Nuclear_Fox: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#651 [15:32] <Gabbie> Gabbieabbie0_0 is my in game name
#652 [15:32] * Radial [webchat@203.184.37.135] has joined #minecrafthelp
#653 [15:32] <Gabbie> when I log in using my e mail though it doesn't come up, "player" does
#654 [15:32] <mattym> Gabbie, Are you sure you are checking under the right email? Have you tried to log in with another?
#655 [15:32] <Nuclear_Bomb747> help
#656 [15:33] <Gabbie> it's definitely the right one because it's the one with my receipt of purchase
#657 [15:33] * Frederik78 [webchat@188-176-173-178-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#658 [15:33] <Frederik78> why i not got respons
#659 [15:33] <Nuclear_Bomb747> i can't log into my account says i have a demo of minecraft
#660 [15:33] <Radial> ive managed to log into my account before but now no matter how long i wait and how many times i reset the password i cant
#661 [15:33] <Frederik78> i cant login i not rember my email
#662 [15:33] * doc [webchat@cpe-76-92-82-161.mi.res.rr.com] has quit. (Quit: webchat.esper.net)
#663 [15:33] <Frederik78> ffs
#664 [15:34] * Nuclear_Bomb747 [webchat@37.183.168.227] has quit. (Client Quit)
#665 [15:34] * PauloDansLbendo [webchat@176-161-112-167.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#666 [15:34] <Frederik78> helpop
#667 [15:35] <Frederik78> i cant login my old acccount
#668 [15:35] <Frederik78> Frederik78 i not rember my email i has use it
#669 [15:35] * Frederik78 [webchat@188-176-173-178-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#670 [15:36] * doc [webchat@cpe-76-92-82-161.mi.res.rr.com] has joined #minecrafthelp
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#673 [15:36] <mattym> Gabbie, Are there any other correspondence from Mojang in the email, more recently then the purchase?
#674 [15:37] <doc> ok no items detected and only option was run basic repair or skip i choose run and did restart
#675 [15:37] <mattym> Radial, What does it say when you try to log in on minecraft.net?
#676 [15:37] <mattym> doc, Ok see what happens on the launcher now.
#677 [15:38] <Gabbie> The only one was the one that came after that as a thank you for signing up for a mojang account
#678 [15:38] * Vitov [webchat@188.170.175.226] has joined #minecrafthelp
#679 [15:38] <doc> invailid password or user name
#680 [15:38] <mattym> Gabbie, You will need to contact Mojang support to see whats up.
#681 [15:38] <mattym> ??> Gabbie account/send-email
#682 [15:38] <Mightyena> Gabbie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#683 [15:38] <mattym> doc, And does it still work on the website?
#684 [15:39] * BurlockFefs [webchat@191.180.27.121] has joined #minecrafthelp
#685 [15:39] <Gabbie> ok thankssss
#686 [15:39] <Radial> mattym it doesnt do anything but i can get in on my phone
#687 [15:40] <doc> it has changed it now says i own minecraft and has button/icon to download it
#688 [15:40] <Vitov> hi, I'm trying to launch forge with mods and I have endless preparation, what should I do?
#689 [15:40] <mattym> ??> Radial tools/hjt
#690 [15:40] <Mightyena> Radial: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#691 [15:40] <Mightyena> Radial: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#692 [15:40] <Strikes> Have you found anything on my case yes?
#693 [15:40] <mattym> Strikes, Unfortunately nothing specific is showing up there, I need you to run a few diagnostics.
#694 [15:40] <mattym> ??> Strikes tools/hjt
#695 [15:41] <Mightyena> Strikes: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#696 [15:41] <Mightyena> Strikes: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#697 [15:41] <mattym> Strikes, Once you are done with that, I will have another.
#698 [15:41] <mattym> Vitov, We do not support modded here.
#699 [15:41] * Vitov [webchat@188.170.175.226] has quit. (Client Quit)
#700 [15:42] <Strikes> Here you go https://paste.ubuntu.com/p/tzcdSw98fC/
#701 [15:42] <mattym> ??> Strikes win/dxdiag
#702 [15:42] <Mightyena> Strikes: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#703 [15:44] <doc> it has changed it now says i own minecraft and has button/icon to download it
#704 [15:44] <BurlockFefs> Hi, I have problems to login in minecraft, I put my correct username, my correct email, and my correct password, and its saying that it's incorrect username or password. I tried to recover my password, but I didn't received the e-mail. I answered the e-mail from support with my e-mail, transaction ID, and username, but they didn't helped me.
#705 [15:44] <Strikes> Here you go https://paste.ubuntu.com/p/kVsSq8ZMdK/
#706 [15:44] <Gabbie> I contacted mojang but the response I got was of no help, I guess there's nothing I can do
#707 [15:45] <Radial> mattym https://paste.ubuntu.com/p/vtzBhZnztw/
#708 [15:45] * iateoranges [webchat@c-73-238-198-15.hsd1.ma.comcast.net] has joined #minecrafthelp
#709 [15:45] <mattym> doc, Are you using the official launcher?
#710 [15:45] <iateoranges> yes?
#711 [15:45] <doc> i think so
#712 [15:45] <doc> i think so
#713 [15:46] * iateoranges [webchat@c-73-238-198-15.hsd1.ma.comcast.net] has left #minecrafthelp
#714 [15:46] <mattym> Gabbie, They send an automated reply, you will have to wait for them to get to your case.
#715 [15:46] <mattym> Strikes, Ok driver seems a little out of date, lets start there, one moment.
#716 [15:47] <mattym> Strikes, Download and Install the first option listed under Windows 10 64-Bit from this page: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580
#717 [15:47] <mattym> doc, When you are on the log in part, what do you see?
#718 [15:47] <doc> i did buy the java version and just checked for java updates and there is one available
#719 [15:48] <mattym> Radial, Can you run it again, its missing all the info it should have.
#720 [15:48] <Radial> yeah i think i screwed it up
#721 [15:48] <mattym> doc, Java itself should not effect it, Minecraft packages its own.
#722 [15:48] <doc> Minecaft screen with log in or sign up (when i choose that it takes me to mojang and am logged in) or continue without login
#723 [15:49] <Gabbie> I hate to bombard you with questions but do u know how long it may take to get a response? I emailed them 2 days ago as well but I haven't got a response for that one either.
#724 [15:50] <mattym> doc, Does it look like this: https://imgur.com/a/FYYhAdp
#725 [15:50] <mattym> Gabbie, Weeks if not more.
#726 [15:50] <doc> yes
#727 [15:51] <Strikes> I have installed the software, what next?
#728 [15:51] <Gabbie> ok thanks for your help. I think I'm just gonna buy a new account cause I don't want to have to wait weeks during the whole self isolation haha
#729 [15:51] <mattym> doc, Its odd that it would not effect both the launcher and website, but its possible you triggered a lockout. Try waiting a full hour with no login attempts from your network. Then try the login again. If that doesnt work, return to the chat.
#730 [15:52] <doc> was thinking now that mojang says i own it and it wants me to downlad it maybe i can uninstall reinsatall again
#731 [15:52] <mattym> Strikes, Test the game again.
#732 [15:52] <Strikes> it has the same crash message
#733 [15:52] <mattym> doc, That should not effect the login in any way.
#734 [15:52] <doc> ok thanks for all your help you guys rock for volenteers
#735 [15:52] <mattym> doc, The launcher is all that is changed on reinstall, and the files related to logging in are stored separately
#736 [15:53] <mattym> doc, You could try the following.
#737 [15:53] <mattym> Strikes, also try the following from Mightyena
#738 [15:53] <mattym> ?? win/reinst
#739 [15:53] <Mightyena> win/reinst: You may need to reinstall the locally installed files that Minecraft puts into place.
#740 [15:53] <Mightyena> win/reinst: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#741 [15:53] <mattym> doc, Though I may have already had you try that.
#742 [15:53] <BurlockFefs> Hi, I have problems to login in minecraft, I put my correct username, my correct email, and my correct password, and its saying that it's incorrect username or password. I tried to recover my password, but I didn't received the e-mail. I answered the e-mail from support with my e-mail, transaction ID, and username, but they didn't helped me.
#743 [15:54] <doc> but not since i did the repair
#744 [15:54] <mattym> doc, Ok
#745 [15:55] <mattym> BurlockFefs, Did you check any spam or junk mail folders in your email for the reset info?
#746 [15:55] <BurlockFefs> yes, i did
#747 [15:55] <mattym> BurlockFefs, Are you sure you sent it to the correct email?
#748 [15:56] <doc> ok going to wait an hour wish me luck
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#750 [15:56] <Strikes> The game continues to have the same crash message
#751 [15:57] <mattym> Strikes, The diagnostic didn't pick up anything we know of, do you have any programs running that use an overlay or ingame overlay?
#752 [15:57] <mattym> Strikes, Excluding Steam
#753 [15:57] <BurlockFefs> yes, I'm completely sure, I think the last time I played minecraft was in 2015, and I checked in the folder 'logs' in '.minecraft' folder, and my username and e-mail are correct
#754 [15:57] <Strikes> What do you mean by an overlay?
#755 [15:57] <mattym> Strikes, Ill take that as a no.
#756 [15:57] <mattym> BurlockFefs, What is the ingame playername?
#757 [15:58] <BurlockFefs> BurlockFefs
#758 [15:58] <mattym> BurlockFefs, thats not showing up as a username that exists.
#759 [15:59] <mattym> BurlockFefs, On what website did you do the game purchase?
#760 [15:59] <BurlockFefs> minecraft.net
#761 [15:59] <BurlockFefs> it was about 2013
#762 [15:59] <Radial> mattym heres the fixed paste of hijackthis https://paste.ubuntu.com/p/JXGQJF7B7b/
#763 [16:00] <mattym> BurlockFefs, Nothing we can really do to help here. And if Mojang was not able to help after you provided the transaction-ID then there is not much you can do at all.
#764 [16:00] <mattym> Radial, One moment
#765 [16:00] <BurlockFefs> I asked for my transaction ID using the right ways, and they returned me. my e-mail is fek2009@bol.com.br
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#767 [16:01] <Strikes> Is there anything else that might be causing the crashes?
#768 [16:02] <mattym> Strikes, Can you try right clicking the launcher, and selecting Run as Administrator then see if it starts.
#769 [16:02] <BurlockFefs> Maybe my username can be burlockfefs, whithout identation
#770 [16:02] <Strikes> The same crash happens when I do that
#771 [16:03] <mattym> BurlockFefs, That doesnt matter with usernames. Either way, nothing we can do for you.
#772 [16:03] <mattym> Strikes, And its as soon as you hit play, or only after loading into a world/server?
#773 [16:04] <Strikes> As soon as I hit play... the game doesn't even start
#774 [16:04] <BurlockFefs> But how it's not matching?? I used to play a lot, it's impossible, because i had never changed my username
#775 [16:06] <mattym> Strikes, Have you changed the Java version Minecraft uses?
#776 [16:06] <Strikes> no its currently using the lasted release
#777 [16:07] <mattym> Strikes, Minecraft does not use the system Java, by default it uses the older one packaged with the game.
#778 [16:07] <mattym> Strikes, Have you changed that?
#779 [16:07] <Strikes> How do i change that?
#780 [16:07] <mattym> Strikes, Have you?
#781 [16:08] <Strikes> I would assume not because I don't know how to change it. I have played minecraft before on this account though
#782 [16:08] <mattym> ??> Radial info/mcleaks
#783 [16:08] <BurlockFefs> https://paste.gg/p/anonymous/e8afefce511c48dd9bc2f94ae90195cf
#784 [16:08] <Mightyena> Radial: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#785 [16:08] <Mightyena> Radial: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#786 [16:08] <mattym> ??> Radial win/hosts/edit
#787 [16:08] <Mightyena> Radial: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#788 [16:08] <Mightyena> Radial: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#789 [16:08] <mattym> !kick BurlockFefs
#790 [16:08] * Absol kicked BurlockFefs from #minecrafthelp (Reason: urlockFefs :You have been removed from this channel)
#791 [16:09] * BurlockFefs [webchat@191.180.27.121] has joined #minecrafthelp
#792 [16:09] <mattym> !ban BurlockFefs
#793 [16:09] <Radial> !! i deleted that shit ages ago damn
#794 [16:09] * Absol kicked BurlockFefs from #minecrafthelp (Reason: urlockFefs :You have been removed from this channel)
#795 [16:09] <Absol> Radial: Please keep it civil
#796 [16:10] <mattym> Strikes, Ok, lets see if the latest Java helps. Do you know the full version number of the currently installed system Java?
#797 [16:11] <Strikes> I'm not sure but I tried updating Java a few days ago and It said it was fully updated
#798 [16:11] <mattym> Strikes, Ok, first lets make sure its actually up to date and the right architecture.
#799 [16:12] <mattym> Strikes, Download and Install the Windows Offline (64-bit) option from this page https://www.java.com/en/download/manual.jsp
#800 [16:12] <mattym> Strikes, During the install, if it asks to remove older versions, let it.
#801 [16:13] <Strikes> It said it was successfully installed and I didn't need to remove older versions
#802 [16:14] <Strikes> And my game still crashes
#803 [16:14] <mattym> Strikes, Ok, open the launcher, go to the Installations tab. Then click on the option that says Latest release
#804 [16:14] <Strikes> Ok i'm there
#805 [16:14] <mattym> Strikes, Once that is open hit the More Options button, and look for the scroll down to the Java Executable part.
#806 [16:15] <mattym> Strikes, Give me a moment to get you the right info to enter there.
#807 [16:15] <Strikes> Alright
#808 [16:15] <mattym> Strikes, Click inside that box, and copy the following there: C:\Program Files\Java\jre1.8.0_241\bin\javaw.exe
#809 [16:16] <Strikes> Ok
#810 [16:16] <mattym> Strikes, Once its entered, click save. Then try to start the game using the latest release option from the Play tab.
#811 [16:16] <Strikes> I clicked save
#812 [16:16] <Strikes> The game crashed once again
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#814 [16:17] <mattym> Strikes, Ok, lets if the following helps at all.
#815 [16:17] <mattym> ??> Strikes av/adwcleaner
#816 [16:17] <Mightyena> Strikes: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#817 [16:17] <Mightyena> Strikes: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#818 [16:18] <max6> i can't log un
#819 [16:18] <max6> *in
#820 [16:18] <Strikes> Ok, i'll be back
#821 [16:18] <mattym> max6, What happens when you try?
#822 [16:18] <max6> it telles me that it can't connect to the servers
#823 [16:18] <mattym> max6, What is the exact message?
#824 [16:19] <max6> and to please make sure that i'm online and minecraft isn't blocked
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#826 [16:19] <mattym> ??> max6 tools/hjt
#827 [16:19] <Mightyena> max6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#828 [16:19] <Mightyena> max6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#829 [16:19] <max6> sorry, but we couldn't connect to our servers.please make sure that you are online and that minecraft is not blocked
#830 [16:20] <max6> does those links work for mac?
#831 [16:20] <mattym> max6, No, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#832 [16:20] <max6> no
#833 [16:21] <mattym> max6, Go into the Macs Safety and Security settings in the System Preferences, disable the default Mac firewall, then try the log in again.
#834 [16:21] <max6> i don't have any
#835 [16:21] * Strikes [webchat@c-73-175-139-33.hsd1.pa.comcast.net] has joined #minecrafthelp
#836 [16:22] <Strikes> Hello, I finished cleaning my computer
#837 [16:22] <mattym> Strikes, Test the game agian.
#838 [16:22] <mattym> again*
#839 [16:22] <max6> the firewall is enabled
#840 [16:22] <Strikes> The game has crashed again
#841 [16:22] <mattym> max6, Like I said, disable it, then try the log in again.
#842 [16:23] <mattym> Strikes, can you get me a copy of the latest crash log
#843 [16:23] * minto [webchat@i211-133-230-123.us.catvmics.ne.jp] has joined #minecrafthelp
#844 [16:23] <Strikes> Here you go https://paste.ubuntu.com/p/R6G6TRV8x2/
#845 [16:24] <max6> i laredo disabled and try to log in and it doesn't work
#846 [16:24] <max6> *already
#847 [16:25] <mattym> max6, Then you may just need to wait, seems like there is a network issue.
#848 [16:25] <max6> like wifi network?
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#850 [16:25] <mattym> max6, It would be beyond your control.
#851 [16:26] <max6> i mean mi wifi works for everything but just i can't log on in minecraft so i don't think it's mi connection
#852 [16:26] <max6> *log in
#853 [16:26] <mattym> max6, Again, not your connection, but network issues in general
#854 [16:27] <max6> aa ok
#855 [16:27] <mattym> Strikes, Yeah, unfortunately that error gives us no specifics, and I think we have tried everything we know of to work around it.
#856 [16:28] <Strikes> Ok, thank you very much for your help and time.
#857 [16:28] <Strikes> Have a good day/night.
#858 [16:28] <Strikes> Have a good day/night.
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#862 [16:32] <nicthepic> Hello I do not remember my username from my old Minecraft account. I am trying to migrate to a mojang account but it wont let me because I need to remember my username. I thought I remembered my username but apparently it was wrong. I sent and email a couple days ago but no response. thank you for your help.
#863 [16:34] <Celestial_Moon> i just bought my account a week ago but ever since i bought it i cant log in to play minecraft though the launcher. and when i sign in on minecraft.net the screen freezes, i can sign in fine on my tablet but nothing else. i want to play minecraft but i cant login. i put my email and password correctly but i keep getting the message invalid email or
#864 [16:34] <Celestial_Moon> password. i have reset my password two times already and it still wont let me play.
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#867 [16:37] <K_E_V_I_N> Hello, when I try to join a server my friends play on I get this error: io.netty.channel.AbstractChannel$AnnotatedConnectException
#868 [16:40] <Ondra_Gamer_> Hello, When i launch version 1.8.9, i get to the server for like 2 seconds and then my game crash. i checked log and its error code -805306369
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#870 [16:40] <minto> Hello,I'm crashing when i go full screen. crash log https://paste.ubuntu.com/p/7GrYCPGVsR/
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#873 [17:05] <Ant6> Hello I am having trouble accessing my old minecraft account
#874 [17:05] <Celestial_Moon> i just bought my account a week ago but ever since i bought it i cant log in to play minecraft though the launcher. and when i sign in on minecraft.net the screen freezes, i can sign in fine on my tablet but nothing else. i want to play minecraft but i cant login. i put my email and password correctly but i keep getting the message invalid email or
#875 [17:05] <Celestial_Moon> password. i have reset my password two times already and it still wont let me play.
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#881 [17:30] * Tethys [webchat@104.219.99.227] has joined #minecrafthelp
#882 [17:30] <Tethys> Hi!. I have been having some issues launching Minecraft, and anything I have tried has not worked.
#883 [17:31] <Tethys> When I launch any Minecraft version from the launcher, I get stuck on the loading bar.
#884 [17:31] <Tethys> If it is a version before that bar, I simply get stuck on the Mojang logo.
#885 [17:31] <CubeTheThird> Tethys, let's run a malware scan
#886 [17:31] <CubeTheThird> ??> Tethys av/adwcleaner
#887 [17:31] <Mightyena> Tethys: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#888 [17:31] <Mightyena> Tethys: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#889 [17:32] <Tethys> Alright.
#890 [17:33] <Tethys> Just in-case it helps, I have tried doing things such as dedicating more ram and even deleting me .minecraft folder entirely.
#891 [17:33] <CubeTheThird> Tethys, ok. The most common cause for your issue is malware or similar conflicting programs, and normally that tool helps remove it
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#894 [17:36] <Tethys> It worked, thank you.
#895 [17:36] <CubeTheThird> awesome!
#896 [17:37] <Tethys> I would think I am a pretty tech-inclined person, so malware was far down on things i expected to be causing issues.
#897 [17:37] <Tethys> Again, many thanks for the help.
#898 [17:37] <CubeTheThird> Tethys, ya I don't blame you there.
#899 [17:37] <CubeTheThird> no problem :3
#900 [17:38] <Celestial_Moon> i just bought my account a week ago but ever since i bought it i cant log in to play minecraft though the launcher. and when i sign in on minecraft.net the screen freezes, i can sign in fine on my tablet but nothing else. i want to play minecraft but i cant login. i put my email and password correctly but i keep getting the message invalid email or
#901 [17:38] <Celestial_Moon> password. i have reset my password two times already and it still wont let me play.
#902 [17:38] <CubeTheThird> Celestial_Moon, are you using a VPN/Proxy?
#903 [17:38] <Celestial_Moon> idk, what is that?
#904 [17:38] <CubeTheThird> Celestial_Moon, if you don't know then probably not. We can run a quick scan to check for stuff like that though
#905 [17:38] <CubeTheThird> ??> Celestial_Moon tools/hjt
#906 [17:38] <Mightyena> Celestial_Moon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#907 [17:38] <Mightyena> Celestial_Moon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#908 [17:45] <Celestial_Moon> what do i put on the poster?
#909 [17:47] <Celestial_Moon> https://paste.ubuntu.com/p/y78dKhHSbs/
#910 [17:48] <CubeTheThird> ??> Celestial_Moon info/mcleaks
#911 [17:48] <Mightyena> Celestial_Moon: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#912 [17:48] <Mightyena> Celestial_Moon: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#913 [17:48] <Celestial_Moon> ok thx
#914 [17:51] <Celestial_Moon> where would i remove the tool?
#915 [17:53] <CubeTheThird> Celestial_Moon, that would entirely depend on where it was installed. I can help you with the hosts file part though
#916 [17:53] <CubeTheThird> ??> Celestial_Moon win/hosts/edit
#917 [17:53] <Mightyena> Celestial_Moon: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#918 [17:53] <Mightyena> Celestial_Moon: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#919 [17:55] <Celestial_Moon> ok ive opened it
#920 [17:55] <Celestial_Moon> now what do i do next
#921 [17:56] <CubeTheThird> Celestial_Moon, there, remove the lines that have mojang in them, and save the file
#922 [17:56] <Celestial_Moon> did that, now whats next
#923 [17:57] <CubeTheThird> Celestial_Moon, try logging in again
#924 [17:57] <Celestial_Moon> it worked! thank you so much!
#925 [17:58] <CubeTheThird> Celestial_Moon, awesome!
#926 [17:58] <CubeTheThird> Celestial_Moon, awesome!
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#930 [18:04] <budderisawesome> Hello
#931 [18:04] <flipix12> Hey
#932 [18:05] <budderisawesome> I used to play Minecraft back in the day, and I rememberer my un and my email but my password doesn't work
#933 [18:05] <flipix12> I have a problem with my account
#934 [18:05] <budderisawesome> I tried resetting but nothing happens. I think my username was my email. It really is just migration issues I believe.
#935 [18:06] <flipix12> I don't remember my email and password only my username of minecraft
#936 [18:07] <CubeTheThird> flipix12, you will have to contact Mojang support for assistance
#937 [18:07] <CubeTheThird> ??> flipix12 mojang/email
#938 [18:07] <Mightyena> flipix12: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#939 [18:07] <Mightyena> flipix12: Note: Do NOT send more than one at a time.
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#942 [18:08] <Knightfall501> Hi
#943 [18:09] <Knightfall501> Unable to star minecraft, please check your configuration
#944 [18:09] <mcticktock> hi I posted earlier but had to leave, my issue is this: my son is building a realm on java on the pc and wants to invite his cousin who is on an adult account playing on her iPad. when we try to add her we get the message "unable to add this user" or something along those lines
#945 [18:09] <Knightfall501> Where can i check it?
#946 [18:09] <CubeTheThird> Knightfall501, is that the full message?
#947 [18:10] <Knightfall501> Yeap
#948 [18:10] * mcticktock [webchat@ip70-171-208-21.tc.ph.cox.net] has quit. (Client Quit)
#949 [18:10] <CubeTheThird> Knightfall501, is this when you try opening the launcher, or when you press play?
#950 [18:10] <Knightfall501> when i press play
#951 [18:10] * mcticktock [webchat@ip70-171-208-21.tc.ph.cox.net] has joined #minecrafthelp
#952 [18:10] <CubeTheThird> ??> Knightfall501 launcher/log
#953 [18:10] <Mightyena> Knightfall501: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#954 [18:11] <CubeTheThird> mcticktock, unfortunately the Java edition is not compatible with other editions of Minecraft
#955 [18:11] <mcticktock> CubeTheThird we also have it on our xbox, would that work with an iPad?
#956 [18:12] <CubeTheThird> mcticktock, that should work yes
#957 [18:12] <mcticktock> okay great, thank you! am I able to log in the same account from my computer to the xbox or do I need to cancel my subscription and create a new account?
#958 [18:13] <Knightfall501> So I'm just following the link steps, right?
#959 [18:13] <CubeTheThird> mcticktock, uhh if I understand correctly what you're asking, you'd have to cancel the Java realm and get the Bedrock one instead
#960 [18:13] <CubeTheThird> Knightfall501, yes that's right
#961 [18:14] <CubeTheThird> mcticktock, although you can invite to join a world directly
#962 [18:15] <Knightfall501> It tells me the same message
#963 [18:15] <Knightfall501> Unable to star minecraft, please check your configuration
#964 [18:15] <mcticktock> CubeTheThird I mean account wise- do I need to make a whole new account or can this account transfer to a xbox
#965 [18:15] <CubeTheThird> mcticktock, the Java edition account? that would be a separate one from on Xbox
#966 [18:16] <CubeTheThird> Knightfall501, you have to give the link to your report here
#967 [18:16] <mcticktock> CubeTheThird okay thank you very much!
#968 [18:16] <CubeTheThird> mcticktock, no problem!
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#972 [18:18] <kayaiscool> whenever I click play, the game says an error occurred and it crashed, and I don't know what to do
#973 [18:18] <Knightfall501> I do not understand
#974 [18:18] <Knightfall501> how?
#975 [18:19] <kayaiscool> I go to start playing, I hit play, and a notification comes up saying the game crashed
#976 [18:19] <CubeTheThird> Knightfall501, did you follow the instructions all the way through?
#977 [18:20] <CubeTheThird> kayaiscool, do you get a crash report?
#978 [18:20] <kayaiscool> im not sure, I don't think so
#979 [18:21] <CubeTheThird> kayaiscool, in that case let's start with a malware scan
#980 [18:21] <CubeTheThird> ??> kayaiscool av/adwcleaner
#981 [18:21] <Mightyena> kayaiscool: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#982 [18:21] <Mightyena> kayaiscool: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#983 [18:22] <kayaiscool> oh im on Mac and thats only for windows
#984 [18:22] <CubeTheThird> kayaiscool, ah that changes things then
#985 [18:22] <CubeTheThird> ??> kayaiscool launcher/log
#986 [18:22] <Mightyena> kayaiscool: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#989 [18:25] <kayaiscool> the game crashes whenever I hit play, and I can't get past the launcher
#990 [18:25] <CubeTheThird> ??> kayaiscool launcher/log
#991 [18:25] <Mightyena> kayaiscool: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#992 [18:26] <kayaiscool> okay I did, it just says " waiting for log input " and nothing else happens
#993 [18:26] <CubeTheThird> kayaiscool, oh really? Nothing comes out when you actually press play?
#994 [18:27] <kayaiscool> yeah it opens the game output window, but it just keeps waiting
#995 [18:28] <CubeTheThird> kayaiscool, what version of MacOS are you running?
#996 [18:29] <kayaiscool> 10.13.6
#997 [18:29] <CubeTheThird> kayaiscool, ok that's good. Let's see if we can pull up the log file
#998 [18:29] <CubeTheThird> ??> kayaiscool mac/.minecraft
#999 [18:29] <Mightyena> kayaiscool: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1000 [18:31] <kayaiscool> okay it opened!
#1001 [18:32] <CubeTheThird> kayaiscool, ok good! do you see a file there called launcher.log or latest.log?
#1002 [18:32] <kayaiscool> yeah theres one called launcher.log.txt and a folder called launcher
#1003 [18:33] <CubeTheThird> kayaiscool, ok open the launcher log, copy the text in it onto http://paste.ubuntu.com and give the URL here.
#1004 [18:34] <kayaiscool> https://paste.ubuntu.com/p/RPDt5WdPpS/
#1005 [18:34] <CubeTheThird> kayaiscool, alright one moment
#1006 [18:37] <CubeTheThird> kayaiscool, hmm it looks like there may have been an issue with the download of some of the game files. Let's try doing a clean install of the game. First close the launcher, then do the following
#1007 [18:37] <CubeTheThird> ??> kayaiscool mac/reinst
#1008 [18:37] <Mightyena> kayaiscool: You may need to reinstall the locally installed files that Minecraft puts into place.
#1009 [18:37] <Mightyena> kayaiscool: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
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#1011 [18:41] <kayaiscool> okay I entered it into the terminal!
#1012 [18:41] <CubeTheThird> kayaiscool, ok cool. It should tell you some messages when you run it
#1013 [18:42] <kayaiscool> it says "Already uninstalled, please try starting the game"
#1014 [18:42] <CubeTheThird> kayaiscool, hmm.. ok.. try opening the launcher again
#1015 [18:42] <kayaiscool> dang it still crashed :/
#1016 [18:43] <CubeTheThird> kayaiscool, hmm can you send me a paste of the new log file?
#1017 [18:43] <kayaiscool> it still isn't giving any log output
#1018 [18:44] <CubeTheThird> kayaiscool, what about the text file?
#1019 [18:44] <kayaiscool> what do you mean?
#1020 [18:45] <CubeTheThird> kayaiscool, the launcher.log.txt file that we looked at earlier?
#1021 [18:47] <CubeTheThird> brb
#1022 [18:48] <kayaiscool> https://paste.ubuntu.com/p/FCn8ZtyV4K/
#1023 [18:53] <minto> Hello,I'm crashing when i go full screen. crash log https://paste.ubuntu.com/p/7GrYCPGVsR/
#1024 [18:57] <CubeTheThird> kayaiscool, one moment
#1025 [18:57] <CubeTheThird> minto, one moment
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#1027 [18:57] <RedMaNN> hi
#1028 [18:58] <CubeTheThird> hello RedMaNN
#1029 [18:58] <RedMaNN> i have a hold account and i have a issue for connect
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#1031 [18:58] <CubeTheThird> kayaiscool, are you able to open this location: /Users/kayademir/Library/Application Support/minecraft/runtime/
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#1033 [18:59] <CubeTheThird> ??> minto win/dxdiag
#1034 [18:59] <Mightyena> minto: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1035 [18:59] <gunningclaws> hello, I cant access my account. I dont have access to the email linked to my account, and I forgot my password
#1036 [18:59] <CubeTheThird> RedMaNN, what issue exactly?
#1037 [18:59] <CubeTheThird> gunningclaws, you will have to contact Mojang support about that
#1038 [18:59] <CubeTheThird> ??> gunningclaws mojang/email
#1039 [18:59] <Mightyena> gunningclaws: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#1040 [18:59] <Mightyena> gunningclaws: Note: Do NOT send more than one at a time.
#1041 [18:59] <gunningclaws> is there a phone number
#1042 [19:00] <CubeTheThird> gunningclaws, there is not
#1043 [19:00] <gunningclaws> ive already emailed them
#1044 [19:00] <kayaiscool> im not seeing " library"
#1045 [19:00] <CubeTheThird> gunningclaws, did you receive the automatic response message, with a case number in it?
#1046 [19:01] <CubeTheThird> kayaiscool, err actually, do you see a "runtime" folder in the minecraft folder I had you go in before?
#1047 [19:01] <kayaiscool> ah yeah!
#1048 [19:02] <CubeTheThird> kayaiscool, ok, inside that folder you should have a folder called jre-x64 right?
#1049 [19:02] <kayaiscool> yup!
#1050 [19:02] <minto> Here https://paste.ubuntu.com/p/jGdwY2zNx7/
#1051 [19:04] <RedMaNN> after recovering the password, I do not receive email, even in spam
#1052 [19:04] <CubeTheThird> minto, ok one moment
#1053 [19:04] <CubeTheThird> RedMaNN, you will have to contact Mojang support
#1054 [19:04] <CubeTheThird> ??> RedMaNN mojang/email
#1055 [19:04] <Mightyena> RedMaNN: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#1056 [19:04] <Mightyena> RedMaNN: Note: Do NOT send more than one at a time.
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#1058 [19:05] <CubeTheThird> minto, download and install https://downloadcenter.intel.com/download/29465/Intel-Graphics-Windows-10-DCH-Drivers?product=98912
#1059 [19:07] <CubeTheThird> kayaiscool, can you delete the jre folder (launcher being closed), and re-open the launcher?
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#1061 [19:09] <kayaiscool> oh dang! I did that and hit play and it actually gave me a game output!
#1062 [19:09] <CubeTheThird> gooood
#1063 [19:09] <Avery> I had an account a really long time ago and I had the email for it I just cant seem to remember because it was like 5 years ago but I already paid and everything
#1064 [19:10] <Avery> i dont want to pay again so what should I do
#1065 [19:10] <CubeTheThird> Avery, you mean you don't know what the email address is?
#1066 [19:10] <kayaiscool> it says "Unable to locate the Java runtime. Error details: Undefined error: 0 Filename on disk: java"
#1067 [19:10] <Avery> I feel like i know it but i tried to log in and it didnt recognize it
#1068 [19:11] <CubeTheThird> Avery, have you tried doing the password reset with it?
#1069 [19:12] <Avery> It didn't recognize the email I had
#1070 [19:12] <CubeTheThird> ??> Avery account/reset-password
#1071 [19:12] <Mightyena> Avery: If you need to reset your password, head to https://my.minecraft.net/en-us/password/forgot/ You will receive an email with password reset instructions inside.
#1072 [19:12] <Mightyena> Avery: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1073 [19:12] <CubeTheThird> Avery, this link? ^^^^
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#1075 [19:13] <minto> I installed it and launched it. It says here that the drivers and software are up to date.
#1076 [19:13] <CubeTheThird> minto, you got the "igfx_win10_100.7985.exe" ?
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#1078 [19:14] <zac> hey i've had minecraft java for years and i cant sign in
#1079 [19:14] <CubeTheThird> zac, what happens when you try?
#1080 [19:15] <minto> Where can I download it ?
#1081 [19:15] <zac> i have to sign in and ive tried to change my password i dont have the email
#1082 [19:15] <CubeTheThird> minto, on the left side of the page on the URL I sent you
#1083 [19:16] <kayaiscool> it says "Unable to locate the Java runtime. Error details: Undefined error: 0 Filename on disk: java"
#1084 [19:16] <kayaiscool> the game still doesn't open :/
#1085 [19:16] <CubeTheThird> kayaiscool, did it make a new jre folder after you tried again?
#1086 [19:16] <kayaiscool> no it didn't
#1087 [19:17] <CubeTheThird> kayaiscool, did you close and re-open the game launcher?
#1088 [19:17] <kayaiscool> I will now!
#1089 [19:18] <kayaiscool> oh it worked !!
#1090 [19:18] <kayaiscool> thank you for all of your help :)))
#1091 [19:18] <CubeTheThird> kayaiscool, awesome!!!
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#1099 [19:22] <seb> my minecraft wont let me log in on windows
#1100 [19:22] <seb> but when i do it on my mac it logs in and start
#1101 [19:23] * oposs [webchat@146-241-71-96.dyn.eolo.it] has joined #minecrafthelp
#1102 [19:23] <oposs> i bought the wrong version of minecraft on 3/25/2020 i would like the bedrock version
#1103 [19:24] * minto [webchat@i211-133-230-123.us.catvmics.ne.jp] has joined #minecrafthelp
#1104 [19:24] <oposs> i bought the wrong version of minecraft on 3/25/2020 i would like the bedrock version
#1105 [19:24] <mattym> ??> oposs account/refund
#1106 [19:24] <Mightyena> oposs: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#1107 [19:24] <mattym> seb, Are you in the chat right now on the computer having the issue?
#1108 [19:24] <seb> yes
#1109 [19:24] <mattym> ??> seb tools/hjt
#1110 [19:24] <Mightyena> seb: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1111 [19:24] <Mightyena> seb: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1112 [19:26] <seb> https://paste.ubuntu.com/p/3cz2THNVj8/
#1113 [19:27] <mattym> seb, Are you on a home internet connection?
#1114 [19:27] <seb> not really would that be the reason?
#1115 [19:28] <seb> im on a hotspot
#1116 [19:28] <mattym> seb, Was the Mac also on the same hotspot?
#1117 [19:29] <seb> yes it was
#1118 [19:29] <mattym> seb, On the Windows machine, can you log in at minecraft.net?
#1119 [19:29] <minto> I've been getting support, but I've been reloading this page, is that okay?
#1120 [19:30] <seb> no on the windows machine it wouldnt let me only on my mac
#1121 [19:30] <mattym> minto, Yes
#1122 [19:30] <minto> The driver you are trying install is not valid for this computer. I got an error telling me to get the proper drivers from the computer manufacturer.
#1123 [19:31] <mattym> seb, Do you have another network to try and connect to?
#1124 [19:31] <seb> unfortunately i dont
#1125 [19:31] <mattym> minto, Then you will need to go to the support page from the company that made your computer.
#1126 [19:32] <mattym> seb, The hostspot could be an issue. Any chance you have special software for connecting with it on the Windows pc?
#1127 [19:32] <seb> no i dont
#1128 [19:33] <mattym> seb, Lets see if the following helps at all.
#1129 [19:33] <mattym> ??> seb av/adwcleaner
#1130 [19:33] <Mightyena> seb: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1131 [19:33] <Mightyena> seb: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1135 [19:39] <Cloudy> Hi, I have a question about my account. So this started happening about a week or 2 ago. Every time I close my launcher and I reopen it a few hours later, I'm required to log in again. I have the "keep me logged in" option checked in, but it still keeps doing it. I have tried changing my password already and even changed my email, but it still
#1136 [19:39] <Cloudy> hasn't changed. Is this a recent update or something Mojang did or is my account possibly compromised somehow after changing everything?
#1137 [19:40] <mattym> Cloudy, If its not saving it could be a problem with the file that actually stored the authentication token.
#1138 [19:40] <mattym> Cloudy, Windows or Mac computer?
#1139 [19:40] <Cloudy> Mac
#1140 [19:40] <mattym> ??> Cloudy mac/reinst/manual
#1141 [19:40] <Mightyena> Cloudy: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1142 [19:40] <Mightyena> Cloudy: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1143 [19:41] <mattym> Cloudy, Try the above, then see if it still happens.
#1144 [19:41] <Cloudy> Alright
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#1146 [19:42] <minto> I've installed the drivers, but they haven't changed. What am I supposed to ask the manufacturer ?
#1147 [19:43] <mattym> minto, You installed the latest ones available on their site?
#1148 [19:44] <minto> yes
#1149 [19:44] <mattym> minto, Then you need to ask the manufacturer how to bypass their system thats preventing you from installing the ones directly from Intel
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#1157 [20:16] <Taylor> I downloaded Minecraft on my MacBook Pro and every time I try to launch the game, it crashes and says "An unexpected issue occurred and the game has crashed..."
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#1161 [20:31] * Chucky247 [webchat@99-83-46-163.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#1162 [20:32] <Chucky247> Hey i Switched computers and have a minecraft account i have been using since 2015 and earlier i was just wonderin ghow do iregain access to minecraft withought repurchising
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#1164 [20:38] <Chucky247> ???
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#1166 [20:46] <minecraft_mom> I've bought minecraft Java edition to run on an older laptop for my son, but the program won't launch. i keep getting GLFW error 65542:WGL: this driver does not appear to support OpenG.... how do i fix it?
#1167 [20:49] * Yabbleran [webchat@71.219.3.23] has joined #minecrafthelp
#1168 [20:53] <Yabbleran> I am playing on Java Edition, on a 2012 Macbook Pro. It has worked well on this computer, until only very recently- about a month ago. Around this time I updated to MacOS Catalina, 10.15.3. I'm not sure if there's a correlation. All the issues seem to be control-related. My game has experienced significant input lag, extremely buggy movement, and i
#1169 [20:53] <Yabbleran> t seems I cannot select menu options without double clicking.
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#1174 [21:48] * _ToOr_ [webchat@dynggepcrak-145-133-66-105.inwitelecom.net] has joined #minecrafthelp
#1175 [21:49] <_ToOr_> my account was stolen
#1176 [21:50] <_ToOr_> pls help me
#1177 [21:50] <_ToOr_> help me
#1178 [21:50] <_ToOr_> help me
#1179 [21:50] <_ToOr_> help me
#1180 [21:50] <_ToOr_> help me
#1181 [21:50] * Absol kicked _ToOr_ from #minecrafthelp (Reason: ToOr_ :Stop spamming)
#1182 [21:52] <RyanKnack> halp
#1183 [22:17] * mari910 [webchat@152-238-215-159.user.veloxzone.com.br] has joined #minecrafthelp
#1184 [22:17] <mari910> hey
#1185 [22:22] <mari910> im having a problem with my minecraft, this see aka.ms/mcdriver is always apppering when i try to open it
#1186 [22:25] <mari910> someone can help me?
#1187 [22:27] <mattym> ??> mari910 win/dxdiag
#1188 [22:27] <Mightyena> mari910: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1189 [22:31] <mari910> thanks
#1190 [22:52] <mari910> hey again,i did what you say but in the end i didnt know what to do,im brazilian, i dont understand completly english,should i send that text for you?
#1191 [23:15] * ELi [webchat@75.133.177.60] has joined #minecrafthelp
#1192 [23:15] <ELi> How do I go crossplatform, mac to xbox
#1193 [23:15] * ELi is now known as Guest35818
#1194 [23:16] <Guest35818> How do I go cross platform mac to xbox
#1195 [23:16] * Guest35818 [webchat@75.133.177.60] has quit. (Client Quit)
#1196 [23:22] * BronxVet [webchat@47-222-12-31.plptcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#1197 [23:23] <BronxVet> So if I paid for minecraft on my phone i can loggin on a friends pc to play?
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