#1 [00:50] * KitKat [webchat@host-99-84-12.mazda.com.au] has joined #minecrafthelp
#2 [00:55] * momomarange [webchat@c-73-157-100-59.hsd1.wa.comcast.net] has joined #minecrafthelp
#3 [00:56] <momomarange> when i try to open up minecraft java edition, it says i dont have the "up to date version" (ex: version 2.0, you have version 1.4)
#4 [00:56] <mattym> momomarange, What is the exact error message?
#5 [00:56] <momomarange> let me check
#6 [01:00] <momomarange> GLFW error 65543; requested open GL version 2.0, got version 1.4 please make sure you have up-to-date drivers (see aka.ms/mcdriver for instructions)
#7 [01:01] <mattym> ??> momomarange win/dxdiag
#8 [01:01] <Mightyena> momomarange: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#9 [01:02] <KitKat> Hi there - I just bought minecraft Java and can't log in.
#10 [01:02] <mattym> KitKat, What does it say when you try?
#11 [01:02] <KitKat> Invalid username or password
#12 [01:03] <mattym> KitKat, Is that on the launcher or minecraft.net?
#13 [01:03] <KitKat> Both actually. I can log onto Mojang & Minecraft.net on my computer, but can't log on for my daughter on her computer
#14 [01:04] <KitKat> Unfortunately I can't install the launcher on my computer to test coz it's a work computer.
#15 [01:05] <mattym> KitKat, Are you in the chat on the computer with the problem?
#16 [01:06] <KitKat> No. On my work computer
#17 [01:06] <KitKat> But I have her laptop next to me if you want me to try and troubleshoot something
#18 [01:07] <KitKat> My son just tried to log in on his laptop with my daughter's account and it works. So I guess it's something to do with her computer
#19 [01:07] <KitKat> What settings could be preventing it?
#20 [01:09] <mattym> KitKat, Yeah, can you rejoin the chat on her computer, will make things easier for both of us.
#21 [01:11] * KitKat7 [webchat@49.176.100.71] has joined #minecrafthelp
#22 [01:11] <KitKat7> Hi mattym. I've logged into my daughter's computer
#23 [01:12] <mattym> ??> KitKat7 tools/hjt
#24 [01:12] <Mightyena> KitKat7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#25 [01:12] <Mightyena> KitKat7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#26 [01:14] <KitKat7> That's interesting - I got an error message system denied write access
#27 [01:14] <KitKat7> Can I paste a screenshot somewhere?
#28 [01:14] <mattym> KitKat7, Thats fine, just hit ok and continue
#29 [01:14] <mattym> KitKat7, We wont be needing it to do that
#30 [01:15] <KitKat7> https://paste.ubuntu.com/p/hxFQ6yVQck/
#31 [01:16] <mattym> ??> KitKat7 info/mcleaks
#32 [01:16] <Mightyena> KitKat7: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#33 [01:16] <Mightyena> KitKat7: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#34 [01:16] <mattym> ??> KitKat7 win/hosts/edit
#35 [01:16] <Mightyena> KitKat7: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#36 [01:16] <Mightyena> KitKat7: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#37 [01:17] <KitKat7> I think she found it online somewhere when she's trying to troubleshoot.
#38 [01:17] <mattym> KitKat7, Its whats causing the problem.
#39 [01:19] <KitKat7> I opened the file. What do I need to do to remove these?
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#41 [01:20] * momo [webchat@c-73-157-100-59.hsd1.wa.comcast.net] has joined #minecrafthelp
#42 [01:21] <momo> i have the error message (when i try to open java minecraft) GLFW error 65543: requested open GL version 2.0, got version 1.4 please make sure you have up-to-date drivers (see aka.ms/mcdriver for more instructions)
#43 [01:21] <momo> and i already tried using https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#44 [01:21] <momo> Support ~ Pixel Format Not Accelerated - Hopper
#45 [01:22] <mattym> momo, We need the link those instructions have you create.
#46 [01:23] <momo> sorry?
#47 [01:23] <momo> i didnt quite understand
#48 [01:24] <mattym> momo, Follow the instructions on https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#49 [01:24] <mattym> momo, When done, provide the link to the paste.ubuntu page the instructions have you create.
#50 [01:24] <momo> I did, and then i got to the last step but wasnt sure where to go next
#51 [01:24] <momo> I did that, but then it brought me to the same exact page
#52 [01:25] <momo> https://paste.ubuntu.com/p/QfBc9HmKzS/
#53 [01:25] <momo> this?
#54 [01:25] <mattym> momo, yes
#55 [01:25] <mattym> momo, That computer is way too old for the game.
#56 [01:25] <momo> so a new computer then
#57 [01:26] <mattym> momo, Unfortunately yes.
#58 [01:26] <momo> okay thank you
#59 [01:26] <momo> that helps a lot
#60 [01:33] <KitKat7> +mattym - it all worked! I've given her a lecture about downloading stuff. Thanks so much for your help!!
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#63 [02:01] * dave is now known as Guest74005
#64 [02:03] <Guest74005> when i join my friends mincraft realm, it kicks me about 5 seconds in saying : java.io.IOException: An existing connection was forcibly closed by the remote host
#65 [02:03] <Guest74005> i tried adding in the ports 80, 443, 23000-28000 and still same error
#66 [02:03] <Guest74005> to my firewall
#67 [02:03] <mattym> Guest74005, Not much you can do about that other than to keep trying.
#68 [02:04] <Guest74005> keep trying? will it eventually work?
#69 [02:04] <mattym> Guest74005, No way to tell
#70 [02:05] <Guest74005> yikes
#71 [02:05] <Guest74005> nothing i can do ?
#72 [02:05] <Guest74005> what causes it ti happen?
#73 [02:05] <mattym> Guest74005, No, its causes by issues completely out of your control.
#74 [02:06] <Guest74005> should i contact someone else to get refund i guess?
#75 [02:07] <Guest74005> cause i bought it to play realm
#76 [02:07] <mattym> Guest74005, Not being able to join a Realm is not a valid reason for getting a refund.
#77 [02:07] <Guest74005> but i cant play the game ?
#78 [02:08] <mattym> Guest74005, You can play single player, other multiplayer options.
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#80 [02:26] * Evan [webchat@ip72-201-59-144.ph.ph.cox.net] has joined #minecrafthelp
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#82 [02:27] <Evan> Hi, I asked for my password about 2 years ago or so and since then I got a new phone which reset my passwords list and I no longer have access to the email associated with my minecraft login as well as the password but I can answer any questions if you need them
#83 [02:27] <Evan> My login is o_snap_i_kill_u
#84 [02:29] <mattym> ??> Evan account/send-email
#85 [02:29] <Mightyena> Evan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
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#87 [02:31] * Francojd [webchat@195.206.104.235] has joined #minecrafthelp
#88 [02:32] <Francojd> hola?
#89 [02:32] <Francojd> Tengo un problema
#90 [02:33] <Francojd> No me deja iniciar sesión a mi cuenta de minecraft en el launcher, me dice contraseña incorrecta, cambie varias veces la contraseña y no funciona, y en la pagina web solo me deja con una vpn
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#92 [02:37] * Rivap_Juan [webchat@186.85.149.37] has joined #minecrafthelp
#93 [02:37] <Rivap_Juan> Hi
#94 [02:38] <Rivap_Juan> My minecraft doesnt launch
#95 [02:38] <Rivap_Juan> i need help
#96 [02:39] <Rivap_Juan> hey
#97 [02:39] * Rivap_Juan [webchat@186.85.149.37] has quit. (Client Quit)
#98 [02:41] <Francojd> Hi?
#99 [02:41] <Francojd> I have a problem It does not let me log into my minecraft account in the launcher, it tells me wrong password, change the password several times and it does not work, and on the website it only leaves me with a vpn
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#102 [02:49] <jess> hi! i have minecraft java edition in my computer and minecraft in my samsung tablet. i'm having trouble playing multiplayer in java edition and i can't add a friend as it doesnt go to multiplayer.
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#108 [04:37] * CZ [webchat@210-194-52-85.rev.home.ne.jp] has joined #minecrafthelp
#109 [04:39] <CZ> Downloaded Minecraft on my Mac but when I went install it a pop up window said that it crashed. If anyone knows a fix I would greatly appreciate it.
#110 [04:39] * CZ [webchat@210-194-52-85.rev.home.ne.jp] has quit. (Client Quit)
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#114 [04:54] * Dominic_S [webchat@host-92-6-15-235.as43234.net] has joined #minecrafthelp
#115 [04:54] <Dominic_S> I cant change my security questions
#116 [04:57] * Dominic_S [webchat@host-92-6-15-235.as43234.net] has quit. (Client Quit)
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#118 [04:59] * Edwin [webchat@c-c410225c.023-289-73746f7.bbcust.telenor.se] has joined #minecrafthelp
#119 [05:06] <Edwin> I've been a long time Minecraft user, but have because of that been unable to log in a few times today. It works some of the time but most of the time it does not work :( The password that worked a few times will definitely not work now and I've read thought tons and tons of help articles and FAQ. I cant even reset my password since my account is r
#120 [05:06] <Edwin> egistered on an old school email which does not exist anymore. I know the questions that I used for resetting this account, the email, the username, and my birth date. Email: edwin.hammar@uppsalaskolor.net (Uppsala is a town, skolor means schools). Username: Eddy_Brock. birth date: 2´13 November 2000. Please help me I do't
#121 [05:06] <Edwin> don't know whst to do
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#123 [05:18] * LeetDaZona [webchat@bl10-17-16.dsl.telepac.pt] has joined #minecrafthelp
#124 [05:19] <LeetDaZona> hi, i need help cus i cant reset my security questions, im not receiving emails from u to reste the questions.
#125 [05:20] <LeetDaZona> and i tried to fix this a long time ago and still dont work.
#126 [05:22] <LeetDaZona> is an old email account, probably thats the problem, cus i lost all the old emails. :( but can u guys reset it for me pls
#127 [05:22] <LeetDaZona> i i cant even switch my skin
#128 [05:26] * ewness [webchat@74.120.90.146.dyn.plus.net] has joined #minecrafthelp
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#130 [05:37] * cz [webchat@210-194-52-85.rev.home.ne.jp] has joined #minecrafthelp
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#134 [05:52] <LeetDaZona> hello ?
#135 [05:52] <LeetDaZona> why u leave
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#139 [06:10] * LeetDaZona [webchat@bl10-17-16.dsl.telepac.pt] has joined #minecrafthelp
#140 [06:11] <LeetDaZona> hi, i need help cus i cant reset my security questions, im not receiving emails from u to reste the questions.
#141 [06:11] <LeetDaZona> and i tried to fix this a long time ago and still dont work.
#142 [06:11] <LeetDaZona> is an old email account, probably thats the problem c, cus i lost all the old emails. :( but can u guys reset it for me pls i cant even switch my skin
#143 [06:24] <LeetDaZona> pls help me
#144 [06:28] <Andrio> LeetDaZona, checked your spam folder?
#145 [06:29] <LeetDaZona> YH nothing in there
#146 [06:34] <Andrio> ??> LeetDaZona account/email-missing
#147 [06:34] <Mightyena> LeetDaZona: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.minecraft.net/hc/en-us/articles/360034636412-Cannot-Get-Mojang-System-Emails
#148 [06:34] <Mightyena> LeetDaZona: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#149 [06:34] <Mightyena> LeetDaZona: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#150 [06:36] <LeetDaZona> i cant even verify my email ... asks for the security questions
#151 [06:38] <LeetDaZona> abd im stuck again :(
#152 [06:39] <LeetDaZona> my email is portuguese ends with @sapo.pt
#153 [06:40] <LeetDaZona> u think thats the problem ?
#154 [06:42] * throbs [~webchat@cm-58-10-202-248.revip7.asianet.co.th] has joined #minecrafthelp
#155 [06:53] * scdrs_dani [webchat@p5B3591AD.dip0.t-ipconnect.de] has joined #minecrafthelp
#156 [06:53] <scdrs_dani> Mein Minecraft-Account wurde gehackt
#157 [06:54] <scdrs_dani> #minecrafthelp Mein Minecraft-Accont wurde gehackt
#158 [07:00] <Andrio> LeetDaZona, it's possible. You'll probably need to contact Mojang then
#159 [07:00] <Andrio> ??> LeetDaZona account/send-email
#160 [07:00] <Mightyena> LeetDaZona: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#161 [07:00] <Andrio> ??> scdrs_dani lang/DE
#162 [07:00] <Mightyena> scdrs_dani: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#163 [07:01] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#164 [07:01] <scdrs_dani> Andrio yes im vom germany
#165 [07:01] <LeetDaZona> Andrio I lost all my old emails
#166 [07:03] <LeetDaZona> i bought minecraft years ago
#167 [07:03] <scdrs_dani> #minecrafthelp
#168 [07:03] <scdrs_dani> My Minecraft accont was hacked
#169 [07:05] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 378 seconds)
#170 [07:05] <scdrs_dani> #minecrafthelp i need help
#171 [07:05] <Andrio> ??> scdrs_dani account/hacked
#172 [07:05] <Mightyena> scdrs_dani: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#173 [07:05] <Mightyena> scdrs_dani: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#174 [07:06] <scdrs_dani> I know what that is
#175 [07:08] <scdrs_dani> It's best I give up
#176 [07:08] * scdrs_dani [webchat@p5B3591AD.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#177 [07:14] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#178 [07:16] <LeetDaZona> same
#179 [07:18] <LeetDaZona> ypu relly cant reset my questions ? i can tell u the answers i think i know but for some reason ther 1 is wrong
#180 [07:20] <Andrio> LeetDaZona, we are not Mojang
#181 [07:21] <LeetDaZona> so how i can fix this ?
#182 [07:21] <LeetDaZona> im tired off trying
#183 [07:21] <LeetDaZona> im trying for 2 years
#184 [07:24] * Joe_C [webchat@94.15.198.193] has joined #minecrafthelp
#185 [07:24] <Joe_C> Trying Minecraft Launcher but its saying Im offline when my Internet connection is on and good.
#186 [07:27] * LeetDaZona [webchat@bl10-17-16.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#187 [07:27] * nonrompere [webchat@net-2-37-143-184.cust.vodafonedsl.it] has joined #minecrafthelp
#188 [07:28] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#189 [07:28] <Andrio> ??> Joe_C tools/HJT
#190 [07:28] <Mightyena> Joe_C: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#191 [07:28] <Mightyena> Joe_C: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#192 [07:30] <nonrompere> hi, I cannot enter my account from the launcher (invalid email or password) and neither from the website (it does literally nothing when i push the button to log in). I have this problem much time ago, so I left the game. Now I want to replay but the same problem persist. what should I do?
#193 [07:31] * Lylilith [webchat@42.153.44.119] has joined #minecrafthelp
#194 [07:32] <Lylilith> Hello?
#195 [07:32] * Lylilith [webchat@42.153.44.119] has quit. (Client Quit)
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#197 [07:39] * luisgra999 [webchat@pD9E660E1.dip0.t-ipconnect.de] has joined #minecrafthelp
#198 [07:39] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#199 [07:39] <luisgra999> Hello
#200 [07:39] <luisgra999> ???
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#203 [07:51] * Kid14 [webchat@213.222.42.227] has joined #minecrafthelp
#204 [07:51] <Kid14> hello
#205 [07:52] <Kid14> i need help
#206 [07:52] <Kid14> i have a problem
#207 [07:53] * Goody_P [webchat@cpc158513-gill21-2-0-cust855.20-1.cable.virginm.net] has joined #minecrafthelp
#208 [07:53] <Kid14> https://paste.gg/p/anonymous/2e241a7dc6a94af3804055eaade98bf6
#209 [07:53] <Kid14> look at it
#210 [07:54] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#211 [07:54] <Goody_P> hi i get an error saying I have the wrong drivers; obviously I will have to provide more details but what should I do
#212 [07:55] * Joe_C [webchat@94.15.198.193] has quit. (Quit: webchat.esper.net)
#213 [07:56] * Kid14 [webchat@213.222.42.227] has quit. (Client Quit)
#214 [07:56] <Goody_P> it says GLFW error 65542: WGL: The driver does not appear to support OpenGL. Please make sure you have up-to-date drivers (see aka.ms/mcdriver for instructions).
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#216 [08:02] * sean92 [webchat@88-109-64-182.dynamic.dsl.as9105.com] has joined #minecrafthelp
#217 [08:02] <sean92> I have a mac and im getting can't connect to server
#218 [08:03] <sean92> have tried getting rid of firewall but not working
#219 [08:11] <sean92> can anyone help me? been trying to find help for ages
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#229 [09:14] * PAGED [webchat@PPPoE-216-183-134-251.bmts.com] has joined #minecrafthelp
#230 [09:15] <PAGED> why cant i log in to my account i created a new one cause i never baught the game and now i cant log in
#231 [09:15] <PAGED> the login bar goes gray and then nothing
#232 [09:16] * sam [webchat@75.188.26.130] has joined #minecrafthelp
#233 [09:18] <PAGED> hello
#234 [09:18] <sam> it keeps saying my security question answers on my new computer are wrong but i just reset them 3 times on my phone and have a screen shot proving my answers were correct
#235 [09:19] * PAGED [webchat@PPPoE-216-183-134-251.bmts.com] has quit. (Quit: webchat.esper.net)
#236 [09:23] * babaT [webchat@90.184.73.90.1.fullrate.ninja] has joined #minecrafthelp
#237 [09:23] <babaT> hey, does anyone know if i can use same account from ps4 to play on pc ?
#238 [09:24] <babaT> i have the game paid on ps4 but would like to play on pc
#239 [09:25] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#240 [09:31] * sean92 [webchat@88-109-64-182.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
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#242 [09:50] * Burnzy [webchat@176.253.120.63] has joined #minecrafthelp
#243 [09:51] <Burnzy> Keep on having Chunk reset problems
#244 [09:51] <Burnzy> Is this issue related to a corruption of my game, my save file, or the seed that I am using?
#245 [09:52] <Burnzy> The only mods I have are Forge, Waila and JEI
#246 [09:52] * FFGamer04 [webchat@141.176.60.94.rev.vodafone.pt] has joined #minecrafthelp
#247 [09:53] <FFGamer04> hello! i wanted to change my nickname, so i went ahead and did that on the site, but my in-game nick is still the same.
#248 [09:53] <FFGamer04> cN YOU HEL
#249 [09:53] <FFGamer04> can you help me?
#250 [09:55] * babaT [webchat@90.184.73.90.1.fullrate.ninja] has quit. (Quit: webchat.esper.net)
#251 [10:13] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#252 [10:53] * Dawood [webchat@178.153.93.123] has joined #minecrafthelp
#253 [10:54] <Dawood> Hi,
#254 [10:55] <Dawood> Ever since the launcher updated to this new style of launcher, it has never opened but instead crashed every single time. I tried deleting and downloading all of minecraft files themself again - but nothing's worked.
#255 [10:55] <Dawood> This is the report which I got from my minecraft launcher - something's corrupted?
#256 [10:55] <Dawood> If so where can I get a brand new file from?
#257 [10:56] <Dawood> It says - Java/lang/classnotfoundexception: error in opening JAR file C:\Program Files (x86)/Minecraft/runtime/jre-x64\lib\rt.jar
#258 [10:57] <Dawood> Process Crashed with exit code 1
#259 [10:57] * Dawood [webchat@178.153.93.123] has quit. (Client Quit)
#260 [10:57] * jack [webchat@c-76-27-185-223.hsd1.va.comcast.net] has joined #minecrafthelp
#261 [10:58] * jack is now known as Guest67389
#262 [10:59] <Guest67389> hello - my son's password is no longer working and he has had this account for 10 years. He doesn't have the original email...how do we reset the account. There has got to be a way for IT to give him a temporary password so he can access the account.
#263 [11:00] * jack1 [webchat@c-76-27-185-223.hsd1.va.comcast.net] has joined #minecrafthelp
#264 [11:00] <jack1> hello - my son's password is no longer working and he has had this account for 10 years. He doesn't have the original email...how do we reset the account. There has got to be a way for IT to give him a temporary password so he can access the account.
#265 [11:02] * UnderSoul [webchat@lns-bzn-37-82-253-28-94.adsl.proxad.net] has joined #minecrafthelp
#266 [11:03] <jack1> his old email was purpletennis@cox.net. His user name is Jackkathon. His new email is jack.thumma@gmail.com
#267 [11:03] <mattym> jack1, Do not share account details here.
#268 [11:03] <mattym> ??> jack1 account/send-email
#269 [11:03] <Mightyena> jack1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#270 [11:03] <jack1> we do not have a transaction Id
#271 [11:03] <jack1> It was 10 years ago
#272 [11:04] <jack1> how can we retrieve this information. He has had this program for a very long time and doesn't want to lose his data.
#273 [11:05] <mattym> ??> jack1 account/trans-id
#274 [11:05] <Mightyena> jack1: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#275 [11:05] <UnderSoul> Hello, I'm currently having an issue with my game, when I join a multiplayer every other player's skins are showing as a Steve or an Alex, I tried different versions, with optifine, without it but I can't fix my problem, can you help me please? (also sorry if I have a bad grammar, I'm french)
#276 [11:05] <mattym> ??> UnderSoul tools/hjt
#277 [11:05] <Mightyena> UnderSoul: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#278 [11:05] <Mightyena> UnderSoul: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#279 [11:05] <UnderSoul> Thanks, I'm on it
#280 [11:08] <UnderSoul> Here is the link : https://paste.ubuntu.com/p/GGBcVZWckX/
#281 [11:10] <mattym> ??> UnderSoul av/adwcleaner
#282 [11:10] <Mightyena> UnderSoul: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#283 [11:10] <Mightyena> UnderSoul: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#284 [11:11] <UnderSoul> Alright
#285 [11:18] * UnderSoul [webchat@lns-bzn-37-82-253-28-94.adsl.proxad.net] has joined #minecrafthelp
#286 [11:18] <UnderSoul> Everything works fine now! Thanks for your help!
#287 [11:24] * Slott [webchat@pool-108-31-78-172.washdc.fios.verizon.net] has joined #minecrafthelp
#288 [11:25] <Slott> I keep getting this whenever I try to start up Minecraft; Unable to start Minecraft, if you are running from a dmg, please drag to Applications and try again. But I don't have it running from a dmg. What should I do?
#289 [11:25] <mattym> Slott, Are you on a Mac?
#290 [11:26] <Slott> Yes
#291 [11:26] <mattym> Slott, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#292 [11:26] <Slott> Yes
#293 [11:26] <mattym> Slott, Which?
#294 [11:28] <Slott> It's some sort of antivirus software; please give me a second while I look for it
#295 [11:28] <mattym> Slott, take your time
#296 [11:30] <Slott> No, I'm sorry, I don't
#297 [11:30] * Epischer_Mike [webchat@ip1f10f93b.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#298 [11:31] <mattym> Slott, Ok, remove the minecraft app from your Applications folder. Turn off the default Mac firewall from the Safety and Security tab in System Preferences.
#299 [11:31] <mattym> Slott, Download a new copy of the installer from minecraft.net/download and try to install it again.
#300 [11:32] * Guest67389 [webchat@c-76-27-185-223.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#301 [11:32] * jack1 [webchat@c-76-27-185-223.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#302 [11:34] <Epischer_Mike> Can anyone help me with my probem ?
#303 [11:34] <Epischer_Mike> I have the problem that when I replace the textures of the Minecraft items with a resource pack, the files are not displayed even though I have created all the folders correctly.
#304 [11:35] <mattym> Epischer_Mike, As in you are making your own resource pack?
#305 [11:35] <Epischer_Mike> Yes
#306 [11:36] <mattym> Epischer_Mike, Did you change any of the file names?
#307 [11:37] <Epischer_Mike> No everything is renamed as in the original
#308 [11:37] * Slott [webchat@pool-108-31-78-172.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#309 [11:38] <mattym> Epischer_Mike, Does your pack.mcmeta file have version accurate settings/data?
#310 [11:39] <Epischer_Mike> Yes e.g. version: 5
#311 [11:39] <Epischer_Mike> the pack version
#312 [11:39] <Epischer_Mike> So for which version the resource pack is
#313 [11:40] <mattym> Epischer_Mike, All I can say is, go back through it and make sure everything is structured and formatted properly.
#314 [11:41] <Epischer_Mike> okay, and what if it still doesn't work
#315 [11:41] <Epischer_Mike> okay, and what if it still doesn't work
#316 [11:42] * Epischer_Mike [webchat@ip1f10f93b.dynamic.kabel-deutschland.de] has left #minecrafthelp
#317 [11:46] * jessevalks [webchat@84-26-251-48.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#318 [11:46] <jessevalks> hello
#319 [11:47] <jessevalks> my minecraft keeps freezing on the mojang screen
#320 [11:51] <jessevalks> some one help me please
#321 [11:51] <jessevalks> my minectaft keeps freezing on the mojang screen and than it does nothing
#322 [11:52] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#323 [11:54] * Pitouze [webchat@207.134.131.111] has joined #minecrafthelp
#324 [11:54] <Pitouze> Hi
#325 [11:54] * spence [webchat@174-23-57-197.slkc.qwest.net] has joined #minecrafthelp
#326 [11:54] <Pitouze> Sorry if my english is not perfect
#327 [11:54] <spence> my friends created a realm on minecraft and i have a ps4 so i just downloaded minecraftbut when i select play and go over to the friends tab it doesnt say realms
#328 [11:55] <spence> hello?
#329 [11:55] <Pitouze> I had a Minecraft Account and I don't remember my username to log in and migrate it to a Mojang Account
#330 [11:56] * spence [webchat@174-23-57-197.slkc.qwest.net] has quit. (Client Quit)
#331 [12:03] * WantToPlayMC123 [webchat@77.139.241.27] has joined #minecrafthelp
#332 [12:06] * jessevalks [webchat@84-26-251-48.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#333 [12:06] <WantToPlayMC123> hello, i have a server with friends and at the begining i didnt have problems, but as the time went i couldnt log in with the messege: "internal exception: java.io.ioexception: an existing connection was forcibly closed by remote" and now i cant log in at all with the same messege, i tried a lot of videos in the internet but i didnt work please hel
#334 [12:06] <WantToPlayMC123> p.
#335 [12:10] * Adam_ [webchat@196.196.203.84] has joined #minecrafthelp
#336 [12:10] <Adam_> Hello
#337 [12:11] <WantToPlayMC123> hello, i have a server with friends and at the begining i didnt have problems, but as the time went i couldnt log in with the messege: "internal exception: java.io.ioexception: an existing connection was forcibly closed by remote" and now i cant log in at all with the same messege, i tried a lot of videos in the internet but i didnt work please hel
#338 [12:11] <WantToPlayMC123> p.
#339 [12:11] <Adam_> I've been in contact with support since december and still cant get into my account..
#340 [12:11] <mattym> Pitouze, Have you checked the email you registered with for the original purchase confirmation? It should have your username there.
#341 [12:12] <mattym> Adam_, What happens when you try to?
#342 [12:12] <mattym> WantToPlayMC123, Nothing you can do about that error, only keep trying or use a different server.
#343 [12:13] <Adam_> When i try to reset the password on the site nothing happens when i enter the email and press the "send email" button. And when i try to log in via the client nothing happens aswell
#344 [12:13] <mattym> ??> Adam_ tools/hjt
#345 [12:13] <Mightyena> Adam_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#346 [12:13] <Mightyena> Adam_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#347 [12:14] <Pitouze> I don't have this email anymore, I don't know why. It was in 2009, so a long long time ago
#348 [12:14] <mattym> Pitouze, Then you will need to contact Mojang support.
#349 [12:14] <mattym> ??> Pitouze mojang/email
#350 [12:14] <Mightyena> Pitouze: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#351 [12:14] <Mightyena> Pitouze: Note: Do NOT send more than one at a time.
#352 [12:16] <Pitouze> I will try to do that and hope it will work
#353 [12:16] <Adam_> After i've clicked i accept the program shut off
#354 [12:17] <mattym> Adam_, Make sure its not minimized or stuck behind another window
#355 [12:17] <Adam_> Now i cant start it because it says its still running
#356 [12:17] <WantToPlayMC123> can someone please try to help me?
#357 [12:17] <mattym> WantToPlayMC123, Read what I wrote to you.
#358 [12:17] <WantToPlayMC123> ok thank you
#359 [12:18] <Adam_> Should i send the link here?
#360 [12:18] <mattym> Adam_, Yes
#361 [12:18] <Adam_> https://paste.ubuntu.com/p/2tV5SRjNQz/
#362 [12:18] <mattym> Adam_, Uninstall all VPN's on the PC.
#363 [12:18] * Pitouze [webchat@207.134.131.111] has quit. (Quit: webchat.esper.net)
#364 [12:19] <Adam_> Why?
#365 [12:19] <mattym> Adam_, VPNs prevent you from accessing the login services
#366 [12:20] * Adam_ [webchat@196.196.203.84] has quit. (Quit: webchat.esper.net)
#367 [12:21] * Adam_ [webchat@ua-83-226-70-155.bbcust.telenor.se] has joined #minecrafthelp
#368 [12:23] <Adam_> I just changed my password without any issue and cant log in?
#369 [12:24] <mattym> Adam_, Make sure you are logged completely out before logging back in.
#370 [12:25] <Adam_> Worked the 5th time for some reason, thank you for the help!
#371 [12:25] <Adam_> And if you know a developer tell them to please make VPNs work...
#372 [12:25] <mattym> Adam_, They dont work on purpose
#373 [12:26] <Adam_> Why?
#374 [12:26] <mattym> Adam_, To many people use VPN's for malicious purposes.
#375 [12:26] <Adam_> Fair enough
#376 [12:27] <Adam_> Just wish it was more clear that that was the issue
#377 [12:27] * Wyntre [webchat@66-191-252-177.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#378 [12:27] <Wyntre> My husband is giving me his account. I changed the username email password etc. but how do i fix it to where i can change the birthdate, along with security questions
#379 [12:27] <Adam_> I've been emailing support since december and i get the answer here
#380 [12:27] * KkrazyM [webchat@c-174-63-200-250.hsd1.ga.comcast.net] has joined #minecrafthelp
#381 [12:27] <mattym> Wyntre, You can't. Sharing or changing account owners is forbidden by the Terms of Service.
#382 [12:28] <Wyntre> Oh okay
#383 [12:28] <mattym> Adam_, Mojang would have had no way to know you were using one. They do not do technical support.
#384 [12:28] <KkrazyM> When I try to log in on the minecraft.net website, and I press log in, nothing happens and I can not log in
#385 [12:28] <KkrazyM> Im not sure whats wrong
#386 [12:28] <Adam_> Just somewhere on the FAQ put that the issue could also be a VPN would have been very usefull in my case
#387 [12:29] <KkrazyM> Can someone help
#388 [12:30] <KkrazyM> ?
#389 [12:30] * Adam_ [webchat@ua-83-226-70-155.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#390 [12:31] <mattym> ??> KkrazyM tools/hjt
#391 [12:31] <Mightyena> KkrazyM: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#392 [12:31] <Mightyena> KkrazyM: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#393 [12:42] * Sletta [webchat@158.112.255.25] has joined #minecrafthelp
#394 [12:43] <Sletta> Hi, i remember my minecraft account name and my password, but i have no clue what email i used, and i did the purchase mayve 10 years ago. Therefore i have no transaction id. What do i do?
#395 [12:44] <mattym> Sletta, Contact Mojang support without it and hope for the best.
#396 [12:44] <mattym> ??> Sletta mojang/email
#397 [12:44] <Mightyena> Sletta: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#398 [12:44] <Mightyena> Sletta: Note: Do NOT send more than one at a time.
#399 [12:44] <Sletta> Okay, thank you!
#400 [12:45] <KkrazyM> I think its a scan
#401 [12:45] <KkrazyM> scam
#402 [12:45] <mattym> KkrazyM, What?
#403 [12:46] * Sletta [webchat@158.112.255.25] has quit. (Client Quit)
#404 [12:47] * Wyntre [webchat@66-191-252-177.dhcp.kgpt.tn.charter.com] has quit. (Quit: webchat.esper.net)
#405 [12:53] * HellGate [webchat@177.156.139.46] has joined #minecrafthelp
#406 [12:53] <KkrazyM> i gave the pastebin link to minecraft staff on discord. is that ok
#407 [12:53] <KkrazyM> Do you know why im having the problem?
#408 [12:54] <HellGate> GLFW error 65542: WGL: The driver does not appear to support OpenGL.
#409 [12:54] <HellGate> Please make sure you have up-to-date drivers (seeaka.ms/mcdriver for instrucions). ALguem pode me ajudar com esse erro ??
#410 [12:54] <mattym> KkrazyM, Minecraft staff does not hlep with tech issues.
#411 [12:54] <mattym> ??> HellGate win/dxdiag
#412 [12:54] <Mightyena> HellGate: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#413 [12:59] * Pierpont147 [webchat@mic92-7-82-229-159-179.fbx.proxad.net] has joined #minecrafthelp
#414 [13:00] <Pierpont147> bonjour j'ai acheter minicraft mais riens de se pas aucun téléchargement, et même quand je me connecte dans le lautcher officiel avec mon compte il est marque uniquement la version demo, pourtant j'ai bien payer mon compte a étais débiter de
#415 [13:01] <mattym> Pierpont147, Please translate to English.
#416 [13:01] <HellGate> https://paste.ubuntu.com/p/sR4NHyS5dy/
#417 [13:01] <HellGate> ajuda!!!
#418 [13:01] <mattym> HellGate, One moment.
#419 [13:02] <HellGate> ok
#420 [13:02] <mattym> HellGate, That computer does not meet the minimum requirements for the game.
#421 [13:03] <Pierpont147> hello I bought minicraft but nothing happens , even when I connect in the official lautcher with my account it is marked only the demo version, and I have was debit from 23.95 € from me account
#422 [13:03] * Dominik [webchat@cable-84-44-188-155.nc.de] has joined #minecrafthelp
#423 [13:03] <HellGate> Is there anything I can do ?
#424 [13:04] <mattym> Pierpont147, Make sure you are logged completely out of the launcher before logging back in.
#425 [13:04] <mattym> HellGate, No
#426 [13:04] <HellGate> :(
#427 [13:04] <Dominik> Hello, I just recieved an email that my passwort was changed and I changed it myself realy quick but my user name was changed and I cant change it back now.
#428 [13:04] <mattym> Dominik, You will need to wait the 30 days.
#429 [13:04] <Pierpont147> it's didn't work
#430 [13:04] <HellGate> thanks
#431 [13:05] <Dominik> great so I have to run arrount witch 1488 in my name for 30days?
#432 [13:05] <mattym> Pierpont147, What happens when you try to log in at minecraft.net?
#433 [13:05] <mattym> Dominik, Yes
#434 [13:05] <Dominik> ok I guess thanks anyways
#435 [13:05] <Pierpont147> they offer to buy the game
#436 [13:06] * HellGate [webchat@177.156.139.46] has quit. (Quit: webchat.esper.net)
#437 [13:06] <mattym> Pierpont147, If you log in at account.mojang.com/me what does it say below "My Games"?
#438 [13:07] <Pierpont147> they offer to buy the game
#439 [13:08] <mattym> Pierpont147, Are you sure you are logging in with the account (email) you used to make the purchase?
#440 [13:08] <Pierpont147> yes
#441 [13:08] <mattym> Pierpont147, If it does not show minecraft with your ingame name on account.mojang.com/me then its not.
#442 [13:10] <Pierpont147> but I paid the game, I was debited from my bank account
#443 [13:10] <mattym> Pierpont147, Where did you complete the purchase?
#444 [13:12] <Pierpont147> no I received a message with the code to the game and after nothing. and i was
#445 [13:12] <Pierpont147> debit from my account
#446 [13:12] <mattym> Pierpont147, What site did you do the purchase on?
#447 [13:13] <Pierpont147> https://www.minecraft.net/fr-fr/get-minecraft
#448 [13:13] <mattym> Pierpont147, Did you buy the game or a gift code?
#449 [13:13] <Pierpont147> just the game
#450 [13:14] <mattym> Pierpont147, Then what did you mean by you got a message with a code? (do not post the code here)
#451 [13:14] <Pierpont147> I click on minecraft, computer, windows, I filled in the information and it’s all
#452 [13:14] <Pierpont147> the code is for authorizing direct debit
#453 [13:15] <mattym> Pierpont147, Contact Mojang.
#454 [13:15] <mattym> ??> Pierpont147 account/send-email
#455 [13:15] <Mightyena> Pierpont147: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#456 [13:16] <Pierpont147> ok ty
#457 [13:25] * aciddragon [webchat@106.217.2.152] has joined #minecrafthelp
#458 [13:26] <aciddragon> hi i just downloaded minecraft and i cant log in as the launcher says sorry make sure you are connected to the internet and try again
#459 [13:28] * kingvoodoo [webchat@48.49.37.188.rev.vodafone.pt] has joined #minecrafthelp
#460 [13:29] * larachel [webchat@151.20.148.54] has joined #minecrafthelp
#461 [13:30] * larachel [webchat@151.20.148.54] has quit. (Client Quit)
#462 [13:30] * aciddragon [webchat@106.217.2.152] has quit. (Quit: webchat.esper.net)
#463 [13:30] * LeNoobs [webchat@168.196.164.2] has joined #minecrafthelp
#464 [13:31] * ac [webchat@106.211.241.157] has joined #minecrafthelp
#465 [13:32] <LeNoobs> I can't initialize the minecraft launcher
#466 [13:33] <LeNoobs> "couldn't load launcher core from launcher.dll loaderror not present"
#467 [13:33] <kingvoodoo> hi! I used to play Minecraft back in 2013 and now I'm trying to reset my password (which I can't remember) and I send the reset link to my e-mail but it doesn't happen anything (I can prove that this is the e-mail of the account)
#468 [13:37] * ac4 [webchat@106.211.241.157] has joined #minecrafthelp
#469 [13:37] <ac4> hi i just downloaded minecraft and i cant log in as the launcher says sorry make sure you are connected to the internet and try again
#470 [13:39] * ac4 [webchat@106.211.241.157] has quit. (Client Quit)
#471 [13:53] <LeNoobs> can anyone help me?
#472 [13:55] * iby123 [webchat@cpc107033-nott20-2-0-cust64.12-2.cable.virginm.net] has joined #minecrafthelp
#473 [13:56] <iby123> ive downloaded mincraft onto my pc but when i try to play it comes up with an GLFW error claiming that my pc needs updating which it is already updated
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#475 [14:00] * iby123 [webchat@cpc107033-nott20-2-0-cust64.12-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#476 [14:01] * nwairr [webchat@151.255.99.213] has joined #minecrafthelp
#477 [14:03] <nwairr> I have made a purchase to the game and for the first time it told me error ive made it another time and it told me the same thing after a couple of minutes ive been charged twice
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#480 [14:05] * Ude [webchat@41.161.74.105] has joined #minecrafthelp
#481 [14:06] <Ude> gooday
#482 [14:06] <Ude> I want to refund my purchase
#483 [14:06] <sharpshooter2k20> I paid for the game but it will now download on my laptop
#484 [14:07] <sharpshooter2k20> not*
#485 [14:07] * nwairr [webchat@151.255.99.213] has joined #minecrafthelp
#486 [14:08] <nwairr> ive tried purchasing minecraft three times yet it comes as error and after a couple minutes ive been told my account has been charged three times and the game didnt even install please help
#487 [14:11] <nwairr> i want all my money back which is 79.68
#488 [14:12] <nwairr> please help
#489 [14:13] * Ude8 [webchat@41.161.74.105] has joined #minecrafthelp
#490 [14:14] <Ude8> good day I want to refund Minecraft
#491 [14:15] <Ude8> i dont want to make the purchase
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#493 [14:18] * nwairr [webchat@151.255.99.213] has quit. (Quit: webchat.esper.net)
#494 [14:24] <Ude> how can I get a Refund?
#495 [14:25] * BrucieMcB [webchat@cpc126886-lewi25-2-0-cust59.2-4.cable.virginm.net] has joined #minecrafthelp
#496 [14:25] <BrucieMcB> Hi. On MacOS. Minecraft crashing mid-loading after clicking play
#497 [14:30] * BrucieMcB [webchat@cpc126886-lewi25-2-0-cust59.2-4.cable.virginm.net] has quit. (Client Quit)
#498 [14:34] * Glue469 [webchat@94.197.121.39.threembb.co.uk] has joined #minecrafthelp
#499 [14:34] <Glue469> hello?
#500 [14:34] <Glue469> I have an old account on minecraft and im trying to access it, but i can only remeber the username can you help?
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#502 [14:53] * TakeOnMe03 [webchat@79-68-116-16.dynamic.dsl.as9105.com] has joined #minecrafthelp
#503 [14:53] * TakeOnMe03 [webchat@79-68-116-16.dynamic.dsl.as9105.com] has quit. (Client Quit)
#504 [14:55] * TakeOnMe03 [webchat@79-68-116-16.dynamic.dsl.as9105.com] has joined #minecrafthelp
#505 [14:58] <TakeOnMe03> i have a minecraft account. i used to have it on my computer but now i have a laptop, i can no longer access my account, the email registered was accidentally deleted not long after making the account. i cannot remember the password i signed up with and therefore can no longer get on. i am unsure of what to do to retrieve my account.
#506 [15:02] * Bepis [webchat@cpc108181-wake9-2-0-cust377.17-1.cable.virginm.net] has joined #minecrafthelp
#507 [15:02] <Bepis> I cant remember my username someone help plz
#508 [15:03] * TakeOnMe03 [webchat@79-68-116-16.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#509 [15:17] * mad812 [webchat@75.186.107.87] has joined #minecrafthelp
#510 [15:17] <mad812> minecraft wont launch
#511 [15:17] <mad812> its says like a binary thing
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#513 [15:27] * lord| [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#514 [15:27] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#515 [15:30] * Jackkathon [webchat@c-76-27-185-223.hsd1.va.comcast.net] has joined #minecrafthelp
#516 [15:31] <Jackkathon> I have been trying to log into my Minecraft account that I have had for over 5 years, but now it will not let me log in
#517 [15:31] <Jackkathon> The biggest problem is that the company the account was signed up with deleted the existing email so I cannot simply reset the password
#518 [15:36] * Aidan [webchat@24.115.124.238.res-cmts.senj.ptd.net] has joined #minecrafthelp
#519 [15:37] <Aidan> Deactivated my account by accident i would like to retrieve it, how can i do it been told for days that they are backlogged
#520 [15:41] <mattym> Aidan, You will need to wait on their reply
#521 [15:41] <mattym> ??> Jackkathon account/send-email
#522 [15:41] <Mightyena> Jackkathon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#523 [15:43] <Jackkathon> I can't get the transaction ID because my email has been deleted
#524 [15:43] <mattym> Jackkathon, You will need to try without it.
#525 [15:43] <Jackkathon> They eliminated every email I had from the account
#526 [15:43] <Jackkathon> Thank you
#527 [15:52] * Casulu [webchat@h62-182-2-47.cust.a3fiber.se] has joined #minecrafthelp
#528 [15:54] <Casulu> I have a problem with people timing out from my server. It only happens with certain people. So far The pattern seems to be that people from outside my country (sweden) get timed out. When they join the server the world takes extremely long to load and when they move enough or after a while they get kicked out with a timed out message is server log
#529 [15:54] <Casulu> s.
#530 [15:56] <Casulu> Anyone heard of anything similar?
#531 [15:59] <mattym> Casulu, Yeah, its just them not being able to make a stable connection.
#532 [16:04] <Casulu> But it's four seperate people with different providers form different parts of the country having the same thing happen when they join
#533 [16:04] <Casulu> How can I make the connection more stable?
#534 [16:04] <Casulu> I have network compression set to 64
#535 [16:04] <Casulu> And have tested with lower render distances
#536 [16:06] <mattym> Casulu, Nothing you or they can do to fix it. Its just not gonna work for them.
#537 [16:07] <Casulu> It has no indication of being related to someone elses network. And I know I've been able to host servers for the exact same people before...
#538 [16:08] <mattym> Casulu, They may just need to wait and try another time. A timeout just means it took them too long to make a viable connection.
#539 [16:09] <Casulu> I guess I have to find out where the problem lies somehow...
#540 [16:09] <mattym> Casulu, Its out of your control. It happens along the many hops the connection takes between the client and the server.
#541 [16:21] <Aidan> ok thanks
#542 [16:22] * Aidan [webchat@24.115.124.238.res-cmts.senj.ptd.net] has quit. (Quit: webchat.esper.net)
#543 [16:23] * lord| [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#544 [16:23] * Cami [webchat@c-73-94-94-93.hsd1.mn.comcast.net] has joined #minecrafthelp
#545 [16:25] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#546 [16:25] <Cami> I have a laptop running windows 10 and I have the Java edition. I was changing settings in-game to boost my fps and the game crashed and my screen was black and flashing white. I've tried re-installing and restarting my laptop but after I try launching, it goes back to flashing and makes me restart my computer. Is there a way to fix this?
#547 [16:26] <mattym> ??> Cami win/reinst
#548 [16:26] <Mightyena> Cami: You may need to reinstall the locally installed files that Minecraft puts into place.
#549 [16:26] <Mightyena> Cami: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#550 [16:28] <Cami> Delete *everything* in the folder? Like bins, assets, screenshots, native log, ect.?
#551 [16:30] <mattym> Cami, Everything except the folder called saves.
#552 [16:30] <mattym> Cami, This will force the game to reinstall and default everything to reverse the changes made.
#553 [16:34] * nick0 [webchat@97.115.145.105] has joined #minecrafthelp
#554 [16:35] * nick0 [webchat@97.115.145.105] has quit. (Client Quit)
#555 [16:36] * oldGamer [webchat@pool-96-245-161-191.phlapa.fios.verizon.net] has joined #minecrafthelp
#556 [16:37] <Cami> That fixed it! Thank you both so much!
#557 [16:38] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#558 [16:40] * iBlameTheGov [webchat@cpe-184-54-52-51.swo.res.rr.com] has joined #minecrafthelp
#559 [16:41] <oldGamer> Hi, I have been trying to recover my old account. It has been a few years but I still have my email that I bought it with. I do not remember the password. I have been trying to reset it and tried emailing support. can anyone help?
#560 [16:41] <mattym> oldGamer, What happens when you try to reset it?
#561 [16:42] <oldGamer> it says I have filled out the needed info and to expect an email
#562 [16:42] <oldGamer> but I have not received any email
#563 [16:42] <oldGamer> I did check spam too
#564 [16:42] <mattym> oldGamer, When did you email support?
#565 [16:43] <oldGamer> wednesday 9am
#566 [16:43] <mattym> oldGamer, You will need to wait on their full reply.
#567 [16:43] <oldGamer> ok, thank you
#568 [16:44] <oldGamer> how long does it usually take?
#569 [16:44] <mattym> oldGamer, They are currently dealing with a large backlog, so a while. No accurate eta
#570 [16:45] <oldGamer> ok, thanks again!
#571 [16:45] * oldGamer [webchat@pool-96-245-161-191.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#572 [16:50] * iBlameTheGov [webchat@cpe-184-54-52-51.swo.res.rr.com] has quit. (Quit: webchat.esper.net)
#573 [16:51] * Jake [webchat@cpe-184-54-52-51.swo.res.rr.com] has joined #minecrafthelp
#574 [16:52] * lord| [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#575 [16:53] <Jake> Hey y'all, I'm getting an error in Minecraft (java edition, 1.15.2). When I play online, it lags and I get error "internal exception java.io.ioexception an existing connection was forcibly closed by the remote host." This just started happening a couple of days ago. I didn't change anything with my installation. My internet connection is fine (I ca
#576 [16:53] <Jake> n play other online games without issues) and the server is fine (I own it, it's run by a hosting service, and other players are playing on it fine). I restarted my PC, router, modem, etc. I also set the port Minecraft runs on to high priority in my router's settings. Any thoughts? Thanks in advance!
#577 [16:53] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#578 [17:21] * Lavikiki [webchat@toroon0717w-lp130-09-174-95-181-200.dsl.bell.ca] has joined #minecrafthelp
#579 [17:22] <Lavikiki> Hello, i created new account and can not log in, it shows the technical problem message
#580 [17:22] <Galaxy_2Alex> Lavikiki, What is the exact error message?
#581 [17:23] <Lavikiki> in a second i'll do it agai
#582 [17:24] <Lavikiki> now it just doesn't respond at all when i press the login button
#583 [17:24] <Galaxy_2Alex> ??> Lavikiki win/hosts
#584 [17:24] <Mightyena> Lavikiki: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#585 [17:24] <Mightyena> Lavikiki: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#586 [17:25] * Andruw [webchat@047-006-239-144.res.spectrum.com] has joined #minecrafthelp
#587 [17:26] * Andruw [webchat@047-006-239-144.res.spectrum.com] has quit. (Client Quit)
#588 [17:26] <Lavikiki> https://paste.ubuntu.com/
#589 [17:27] <Lavikiki> https://paste.ubuntu.com/p/Cs9Bt9Gppp/
#590 [17:29] <Lavikiki> are you still here?
#591 [17:29] <Galaxy_2Alex> Lavikiki, It looks like you have McLeaks installed - please note that this program is designed to steal your login data, and cause further harm to your PC. First, remove the program if you still have it. Next, follow the instructions Mightyena will give you.
#592 [17:29] <Galaxy_2Alex> ??> Lavikiki win/hosts/edit
#593 [17:29] <Mightyena> Lavikiki: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#594 [17:29] <Mightyena> Lavikiki: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#595 [17:29] <Galaxy_2Alex> Lavikiki, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#596 [17:29] * Cami [webchat@c-73-94-94-93.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#597 [17:32] * bab [webchat@162-205-144-27.lightspeed.chtnsc.sbcglobal.net] has joined #minecrafthelp
#598 [17:32] <bab> my minecraft says i need intel driver bc i use bad lion but whenever i download intel it says i dont have what it needs to work?
#599 [17:33] <Galaxy_2Alex> ??> bab win/dxdiag
#600 [17:33] <Mightyena> bab: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#601 [17:34] * Materpel [webchat@088156197148.unknown.vectranet.pl] has joined #minecrafthelp
#602 [17:35] <Materpel> hi
#603 [17:35] <Materpel> many years ago
#604 [17:35] * Oink [webchat@174-082-080-181.res.spectrum.com] has joined #minecrafthelp
#605 [17:35] <Materpel> i bought a mincraft account
#606 [17:35] <Materpel> with nickname: Materpel
#607 [17:35] * Lavikiki [webchat@toroon0717w-lp130-09-174-95-181-200.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#608 [17:36] <Materpel> i think i made this account on matierni@op.pl email
#609 [17:36] <Galaxy_2Alex> Materpel, Please do not put private details in this chat, this is a public chatroom.
#610 [17:36] <Galaxy_2Alex> Materpel, How can we help?
#611 [17:36] <Materpel> cant log in to my mc acc
#612 [17:37] <Galaxy_2Alex> Materpel, What does it say when you try?
#613 [17:37] <Materpel> incorrect e-mail or password
#614 [17:37] <Galaxy_2Alex> ??> Materpel win/hosts
#615 [17:37] <Mightyena> Materpel: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#616 [17:37] <Mightyena> Materpel: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#617 [17:38] * MonkeyBoyv3 [webchat@cpe-71-79-159-196.neo.res.rr.com] has joined #minecrafthelp
#618 [17:38] <Oink> I've recently tried to play minecraft but anytime I try to play, the loading bar gets stuck. I wait 30 plus minutes and it doesnt load. if i click on it, a message pops up saying it crashed.
#619 [17:40] <Galaxy_2Alex> ??> Oink av/adwcleaner
#620 [17:40] <Mightyena> Oink: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#621 [17:40] <Mightyena> Oink: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#622 [17:51] * Materpel [webchat@088156197148.unknown.vectranet.pl] has quit. (Quit: webchat.esper.net)
#623 [18:03] * anghel [webchat@bl13-172-59.dsl.telepac.pt] has joined #minecrafthelp
#624 [18:05] <anghel> hey so i have a problem when i try to open the game it shows something that says error 65542
#625 [18:05] <anghel> i think so
#626 [18:05] <Galaxy_2Alex> anghel, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#627 [18:09] * MonkeyBoyv3 [webchat@cpe-71-79-159-196.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#628 [18:12] <anghel> https://paste.ubuntu.com/p/vNsVm2JYyh/
#629 [18:12] <anghel> do u want that?
#630 [18:12] <Galaxy_2Alex> anghel, Please copy the whole file, this is only the top part of the textfile.
#631 [18:13] <anghel> https://paste.ubuntu.com/p/FbT5Q2gNGV/
#632 [18:14] <Galaxy_2Alex> anghel, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#633 [18:15] <anghel> thank you very much
#634 [18:17] <anghel> can i leave now?
#635 [18:17] <Galaxy_2Alex> anghel, Sure, yes. Unfortunately, there is nothing else we can do.
#636 [18:17] <anghel> thats ok
#637 [18:19] * Gatol [webchat@176.233.51.155] has joined #minecrafthelp
#638 [18:20] <Gatol> Hello
#639 [18:20] <Gatol> does anyone know how to fix the internal exception error
#640 [18:20] <Galaxy_2Alex> Gatol, What is the exact error message?
#641 [18:20] * Deatheye01 [webchat@86.121.185.248] has joined #minecrafthelp
#642 [18:21] <Deatheye01> how do I recover my account?
#643 [18:22] <Galaxy_2Alex> Deatheye01, What happened with it?
#644 [18:22] <Gatol> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#645 [18:22] <Galaxy_2Alex> Gatol, Does this happen only on one specific server, or all servers?
#646 [18:22] <Gatol> specific
#647 [18:22] <Deatheye01> I lost it to a hacker a long time ago
#648 [18:22] <Gatol> my friends server
#649 [18:23] <Galaxy_2Alex> Gatol, Make sure the server is set up correctly, the error usually means that no proper connection to the server can be found by your Minecraft.
#650 [18:23] <Galaxy_2Alex> ??> Deatheye01 account/hacked
#651 [18:23] <Mightyena> Deatheye01: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#652 [18:23] <Mightyena> Deatheye01: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#653 [18:24] <Gatol> I mean it is set-up properly we use hamachi
#654 [18:24] <Gatol> is there any other way?
#655 [18:24] <Deatheye01> I did
#656 [18:24] <Galaxy_2Alex> ??> Gatol net/hamachi
#657 [18:24] <Mightyena> Gatol: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#658 [18:24] <Mightyena> Gatol: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#659 [18:24] <Gatol> some people can get in some people cant
#660 [18:24] <Galaxy_2Alex> Deatheye01, Please wait for them to reply.
#661 [18:24] <Deatheye01> they did
#662 [18:24] <Deatheye01> and the ansewrs have been less then hellpfull
#663 [18:25] <Deatheye01> last one i got I got sent to a dead link for my security questions
#664 [18:25] * Gatol [webchat@176.233.51.155] has quit. (Quit: webchat.esper.net)
#665 [18:26] <mattym> Deatheye01, Those are all automated replies to try and give you options to correct it on your own. You need to wait for them to get to your specific support ticket.
#666 [18:27] <Deatheye01> and how do I see when they have seen my ticket?
#667 [18:28] <mattym> Deatheye01, You will get a more specific reply.
#668 [18:28] * KkrazyM [webchat@c-174-63-200-250.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#669 [18:28] <Deatheye01> when ive alredy waited months just for the automatic reply
#670 [18:35] * Andrew1 [webchat@c-76-116-146-100.hsd1.nj.comcast.net] has joined #minecrafthelp
#671 [18:35] <Andrew1> Hello
#672 [18:35] <Andrew1> Anyone on to help or am I alone?
#673 [18:36] <Deatheye01> so I just have to wait more time?
#674 [18:36] * mindkill18 [webchat@cpe-72-230-67-82.twcny.res.rr.com] has joined #minecrafthelp
#675 [18:37] <Andrew1> Ok so I am trying to make a server for my friends to join, I port forwarded everything and all that is done but they still cant join can someone please help
#676 [18:37] <mattym> Deatheye01, Yes, only Mojang will be able to sort that out.
#677 [18:37] <mattym> Andrew1, What happens when they try?
#678 [18:37] <mindkill18> I need to know why when i go to play my minecraft game it is giving me a warning sign saying that it crashed and it wont let me play
#679 [18:37] * Deatheye01 [webchat@86.121.185.248] has quit. (Quit: webchat.esper.net)
#680 [18:38] <Andrew1> I give them my IP4 and my default gateway and when they try either it says can't connect to server
#681 [18:38] <mattym> ??> mindkill18 launcher/log
#682 [18:38] <Mightyena> mindkill18: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#683 [18:39] <mattym> Andrew1, Are you giving them your public IPv4?
#684 [18:39] <Andrew1> I think, I just googled what my IP is and It came up
#685 [18:40] * ryann [webchat@41.202.207.9] has joined #minecrafthelp
#686 [18:41] <mattym> Andrew1, Ok, test that IP her https://mcsrvstat.us/
#687 [18:42] <ryann> i recieve a message asking me to check my drivers
#688 [18:42] <ryann> while trying to run the game
#689 [18:42] * Mr_Ricardinho [webchat@a79-168-192-83.cpe.netcabo.pt] has joined #minecrafthelp
#690 [18:44] <Andrew1> it is saying Could not get the server status
#691 [18:44] <Andrew1> this is so annoying I just wanna play with my frineds
#692 [18:45] <Mr_Ricardinho> Hi Im trying to login to my minecraft account but is saying my password is wrong and i try to send an email do change my password, but i dont receive the email :((((
#693 [18:46] <mattym> Andrew1, Who is your ISP?
#694 [18:46] <Andrew1> where do I find that?
#695 [18:46] <mattym> Mr_Ricardinho, Did you check any spam/junk folders in your email?
#696 [18:46] <mattym> Andrew1, What company do you pay for internet service?
#697 [18:46] <Mr_Ricardinho> Yes yes, nothing
#698 [18:47] <Andrew1> xfinity
#699 [18:47] <mattym> ??> Mr_Ricardinho account/send-email
#700 [18:47] <Mightyena> Mr_Ricardinho: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#701 [18:47] <Mr_Ricardinho> okay ty
#702 [18:47] <mattym> Andrew1, Yeah, been seeing that issue a lot lately from Comcast/Xfinity. FYI running dedicated servers is technically against their terms of service.
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#704 [18:49] <Andrew1> its against their terms to run a server for a little while and shut it off while were not on it?
#705 [18:51] <mattym> Andrew1, Yes
#706 [18:51] <Andrew1> this is so annoying
#707 [18:52] <Andrew1> thanks for the help anyways
#708 [18:55] <mindkill18> I am still getting a message saying my game crashed after i click i click play
#709 [18:57] * Andrew1 [webchat@c-76-116-146-100.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#710 [19:00] <mattym> mindkill18, You need to provide the link to the log.
#711 [19:01] <mindkill18> ok
#712 [19:01] * mindkill18 [webchat@cpe-72-230-67-82.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#713 [19:11] * Harrison [webchat@206.255.21.215] has joined #minecrafthelp
#714 [19:11] <Harrison> Anyone have any good solutions for the io.netty.channel.abstractchannel$annotatedconnectexception: connection times out; no further information error?
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#716 [19:19] * Reality_Breaker [webchat@108-253-169-11.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#717 [19:21] <Reality_Breaker> Hi, anyone here able to help with a problem?
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#720 [19:26] <Reality_Breaker> I see that a lot of people are apparently having the same problem I'm having with their accounts- where can I go to start getting that officially resolved, I've been trolling around the various links for assistance and it keeps pointing me back to more community driven things rather than Mojang itself?
#721 [19:27] <mattym> Reality_Breaker, What is the actual issue?
#722 [19:28] <Reality_Breaker> I'm stuck in demo only mode- when I've had the game purchased for years now. Went to reset passwords and it's still asking me to buy the game.
#723 [19:29] <mattym> Reality_Breaker, Were you able to successfully reset the password?
#724 [19:32] <Reality_Breaker> Yep, on one of the accounts- for some reason my computer or the site keeps looping me back to the first one (I have two due to idiotic teenage me not knowing how to properly reset a password)- now adult me mostly uses the second, I'll probably try using a different browser before sending an email to Mojang to see if that works but I'm not sure why
#725 [19:32] <Reality_Breaker> it's asking me to rebuy the game when I haven't even switched devices
#726 [19:34] <mattym> Reality_Breaker, Log in at account.mojang.com/me and tell me what it says below "My Games"
#727 [19:35] <Reality_Breaker> It's asking me to redeem a code for Minecraft- I don't have an option for "My Games" sadly
#728 [19:37] <mattym> Reality_Breaker, Are you sure you are logging in with the correct account (email)?
#729 [19:38] <Reality_Breaker> Trying to log into the other now, I know I had an account on both of my emails- for some reason google chrome is hating my yahoo account right now i think
#730 [19:42] <mattym> Reality_Breaker, Basically if its the correct account, you should see your ingame username under the "My Games" area.
#731 [19:42] <mattym> Reality_Breaker, If you don't see that on any. You need to contact Mojang support.
#732 [19:43] <Reality_Breaker> Ok thank you, I'll try to get into the other one and if that doesn't work I'll send them a request
#733 [19:47] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#734 [19:49] * Nicole8 [webchat@pool-71-251-220-148.nwrknj.fios.verizon.net] has joined #minecrafthelp
#735 [19:49] <Nicole8> hello?
#736 [19:50] <Nicole8> i know my password i know my email but i dont know my username
#737 [19:51] <Nicole8> the only issue is i now have a mac is there a difference?
#738 [19:52] <Nicole8> i feel like i should still be abel to log in online
#739 [20:06] * Sedmine [webchat@c-73-46-166-85.hsd1.fl.comcast.net] has joined #minecrafthelp
#740 [20:06] <Sedmine> Hi, I'm having issues with people connecting to my server, where they were able to connect just yesterday
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#742 [20:13] * GeneralToastLoaf [webchat@172.58.139.30] has joined #minecrafthelp
#743 [20:15] <GeneralToastLoaf> So every version of Minecraft is crashing for me, and I don't know why. I've done everything I could think of, from redownloading the launcher to literally deleting all of my .minecraft file (while saving the saves in a different folder) and reinstalling the entirety of the file again, and still nothing is working. Does anyone have a way to fix thi
#744 [20:15] <GeneralToastLoaf> s?
#745 [20:24] * Gage [webchat@097-095-123-198.res.spectrum.com] has joined #minecrafthelp
#746 [20:24] <Gage> I don't remember my password for my account. I am trying to log in on a new laptop.
#747 [20:27] * kiya\ [webchat@c-98-234-46-53.hsd1.ca.comcast.net] has joined #minecrafthelp
#748 [20:29] * Salt [webchat@65.35.43.6] has joined #minecrafthelp
#749 [20:29] <Gage> Hello
#750 [20:30] <Salt> it wont let me sign in even tho i can sign in to the web page also i made a new password and still says invalid
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#752 [20:31] * Salt [webchat@65.35.43.6] has joined #minecrafthelp
#753 [20:31] <Salt> it wont let me sign in even tho i can sign in to the web page also i made a new password and still says invalid
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#758 [20:34] * Benjaminsitopro [webchat@181.64.238.250] has joined #minecrafthelp
#759 [20:34] <Benjaminsitopro> https://paste.ubuntu.com/p/bcb5cFG5zc/
#760 [20:34] <Benjaminsitopro> Me pueden ayudar no me deja entrar a minecraft desde que borre algunos archivos :(
#761 [20:49] * Anthony [webchat@c-76-99-56-171.hsd1.pa.comcast.net] has joined #minecrafthelp
#762 [20:49] <Anthony> hello
#763 [20:50] <Anthony> when I launch minecraft, the launcher loads for most of it then crashes before it can start up.
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#765 [20:54] * kiya\ [webchat@c-98-234-46-53.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#766 [21:00] * Ok [webchat@c-75-65-101-135.hsd1.tn.comcast.net] has joined #minecrafthelp
#767 [21:03] * hunter [webchat@c-71-199-21-85.hsd1.ut.comcast.net] has joined #minecrafthelp
#768 [21:03] <Ok> Whenever I login to the game, and open it, when it gets to the white and red, mojang loading screen, the loading bar gets about 90% to the end, and then it stops, about 5 seconds later it says, (Not Responding) next to the Minecraft 15.2, I've tried deleting and redownloading minecraft, but it doesn't work.
#769 [21:04] <hunter> whenever i try to get on a server on multiplayer it wont let me.
#770 [21:05] <hunter> it says i have an account issure
#771 [21:06] <Ok> Please help me.
#772 [21:10] * hunter [webchat@c-71-199-21-85.hsd1.ut.comcast.net] has joined #minecrafthelp
#773 [21:11] <hunter> whenever i try to get onto a server it says authentication to minecraft.net failed
#774 [21:12] <Galaxy_2Alex> ??> hunter launcher/relog
#775 [21:12] <Mightyena> hunter: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#776 [21:12] <hunter> and i just redownloaded minecraft on my new computer for my first time trying to get on a server
#777 [21:12] <Galaxy_2Alex> ??> Ok av/adwcleaner
#778 [21:12] <Mightyena> Ok: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#779 [21:12] <Mightyena> Ok: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#780 [21:14] * hunter [webchat@c-71-199-21-85.hsd1.ut.comcast.net] has quit. (Client Quit)
#781 [21:22] <Sedmine> Used /kick earlier today to get afk friend off of server, and he couldn't rejoin afterwards, even though I was still playing on it. Tried resetting the server several times, restarted my pc, banned/unbanned him twice. Now no one can join the server. I've used /kick dozens of times before and have never run into this problem. I can still open the se
#782 [21:22] <Sedmine> rver and get on, and in the multiplayer server menu it shows '0/20' for me, with full connectivity. I'm really lost on what to do, and I couldn't find any other posts on any forum/help with similar problems.
#783 [21:23] * Anthony [webchat@c-76-99-56-171.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
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#785 [22:12] * sofia [webchat@75-40-163-131.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#786 [22:12] <sofia> Hey my sister grabbed my card and bought Minecraft on our computer, Is there a way I can get a refund?
#787 [22:19] * dianyuh [webchat@75-19-164-29.lightspeed.orngca.sbcglobal.net] has joined #minecrafthelp
#788 [22:20] <GeneralToastLoaf> I basically have the same problem as Ok but i did what you recommended and it didn't work
#789 [22:20] <mattym> ??> sofia account/refund
#790 [22:20] <Mightyena> sofia: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#791 [22:21] <mattym> ??> GeneralToastLoaf launcher/relog
#792 [22:21] <Mightyena> GeneralToastLoaf: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#793 [22:21] <mattym> GeneralToastLoaf, Wait, repeat your actual issue. I think I read the wrong thing
#794 [22:21] <dianyuh> Hello. So the last time I've played minecraft on my macbook was probably 4 years ago. I forgotten my password but at the time you didn't have to attach an email to your login. Since I forgot the password I would need to redeem my account by using an email but I never attached one. Is there anyway to redeem my account?
#795 [22:24] * GeneralToastLoaf [webchat@172.58.142.215] has joined #minecrafthelp
#796 [22:26] <GeneralToastLoaf> In every version of minecraft ive tried launching it keeps crashing on the white and red screen before it even starts. Is there a way to fix this? People have said to do something like launcher/relog or something along those lines, but i dont understand what that means
#797 [22:27] <Andrio> yeah, that likely isn't the problem actually.
#798 [22:27] <Andrio> ??> GeneralToastLoaf tools/HJT
#799 [22:27] <Mightyena> GeneralToastLoaf: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#800 [22:27] <Mightyena> GeneralToastLoaf: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#801 [22:27] <GeneralToastLoaf> what does tools/HJT mean, like where do i do that
#802 [22:28] <Andrio> GeneralToastLoaf, run it on the computer with the problem?
#803 [22:28] <GeneralToastLoaf> I'm still not following.
#804 [22:29] <Andrio> GeneralToastLoaf, follow what Mightyena told you
#805 [22:29] * Blake [webchat@99-95-23-51.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#806 [22:30] <Blake> hello i need help, i cannot change my account security questions even from my email
#807 [22:31] <GeneralToastLoaf> Is this what you wanted Mightyena?
#808 [22:31] <GeneralToastLoaf> https://paste.ubuntu.com/p/qxBK2TF7Xz/
#809 [22:35] * nikki [webchat@122-62-124-131-adsl.sparkbb.co.nz] has joined #minecrafthelp
#810 [22:35] <nikki> GLFW error 65542: WGL: the driver does not appear to support OpenGL I cant seem to get onto Minecraft because of this
#811 [22:35] <nikki> GLFW error 65542: WGL: the driver does not appear to support OpenGL I cant seem to get onto Minecraft because of this
#812 [22:36] * nikki [webchat@122-62-124-131-adsl.sparkbb.co.nz] has left #minecrafthelp
#813 [22:38] <GeneralToastLoaf> Is that the correct link?
#814 [22:38] <Blake> scan someone help me please
#815 [22:40] <Andrio> GeneralToastLoaf, remove PremierOpinion
#816 [22:40] <Andrio> ??> GeneralToastLoaf AV/ADWCleaner
#817 [22:40] <Mightyena> GeneralToastLoaf: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#818 [22:40] <Mightyena> GeneralToastLoaf: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#822 [22:48] * GeneralToastLoaf [webchat@172.58.142.215] has joined #minecrafthelp
#823 [22:49] <GeneralToastLoaf> Mightyena I have done what you asked, now what do I do?
#824 [22:49] <Andrio> GeneralToastLoaf, see if the game works now
#825 [22:49] * Marina [webchat@cpe-76-172-27-30.hawaii.res.rr.com] has joined #minecrafthelp
#826 [22:50] <GeneralToastLoaf> Thanks, it is now up and running!
#827 [22:51] <Marina> Hi, I'm having an issue connecting to LAN and I was wondering if someone could help me. I am on a 2018 MacBook Air and to be able to connect to LAN, I have to use a code- _JAVA_OPTIONS=-Djava.net.preferIPv4Stack=true /Applications/Minecraft.app/Contents/MacOS/launcher
#828 [22:51] <Marina> I was wondering if someone could explain why this code works, and help me to make it work without having to put that into terminal each time. Thanks!
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#830 [23:10] * Marina [webchat@cpe-76-172-27-30.hawaii.res.rr.com] has joined #minecrafthelp
#831 [23:14] <Marina> Sorry I had to leave so I am asking this again, I am having an issue with connecting to LAN servers and need to paste a code in Terminal each time, that forces my computer to use iPv4, and launches Minecraft. I was wondering if anyone knew of a permanent fix for this, not requiring code each time. I am on a 2018 MacBook Air, and never had this issu
#832 [23:14] <Marina> e on my prior windows computer.
#833 [23:16] <Andrio> Marina, you may be able to make a shortcut that will apply that option, or set it in the _JAVA_OPTIONS environment variable (but this will force it for all Java apps)
#834 [23:18] <Marina> okay, would you know how to do any of that? Thankyou for answering!
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#836 [23:24] * o222 [webchat@ool-457b63ab.dyn.optonline.net] has joined #minecrafthelp
#837 [23:25] <o222> Hello! I am trying to purchase the game but I have been staring at the "Placing order..." screen for over half an hour now. I am using a credit card to make the purchase, I am from the US, and the credit card allows for international purchases. I tried to reload the page and re-enter my information but it is still doing the same thing. What is up?
#838 [23:26] * Goot [webchat@mobile-107-77-216-199.mobile.att.net] has joined #minecrafthelp
#839 [23:26] <Goot> Hello?
#840 [23:26] <o222> hello
#841 [23:27] * o222 [webchat@ool-457b63ab.dyn.optonline.net] has quit. (Client Quit)
#842 [23:27] <Goot> Hey I bought Minecraft and paid for it. For some reason it will not allow me to login.
#843 [23:28] <Goot> Hello?
#844 [23:29] * imeok [webchat@50-203-212-215-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#845 [23:30] <imeok> downloaded Minecraft java for Mac OS, at the launcher, push play, crashes every time, would provide crash reports but not sure where to locate them
#846 [23:30] <Goot> i dont think there is anyone to help atm
#847 [23:31] <imeok> any idea when there will be?
#848 [23:31] <Goot> Have no clue?
#849 [23:31] <Goot> it said to click the minecraft technical help link.
#850 [23:32] <imeok> I thought that's where I was lol
#851 [23:32] <imeok> how long have you been waiting?
#852 [23:33] <Goot> about ten minutes now.
#853 [23:33] <imeok> you having the same issue?
#854 [23:34] <Goot> yeah but for windows.
#855 [23:35] <imeok> it sucks lol sorry you're dealing with it too. tried to get my money back but pretty sure no ones even around cause coronavirus...
#856 [23:37] * matt5 [webchat@120.147.209.168] has joined #minecrafthelp
#857 [23:37] <matt5> Hello
#858 [23:38] <matt5> Whenever i try and register a account with mojang it comes up with this message
#859 [23:39] <matt5> It says illegal argument excpetion
#860 [23:39] <matt5> please i need help
#861 [23:41] <Andrio> Goot, what happens when you try?
#862 [23:41] <Andrio> matt5, is that all it says?
#863 [23:42] <matt5> it will come up with that plus registration failed
#864 [23:42] <matt5> Andrio
#865 [23:42] <matt5> it says Illegalargumentexcpetion: registartion failed
#866 [23:43] <matt5> at the top it says invalid registration also Andrio
#867 [23:43] <matt5> i really dont understand
#868 [23:43] <matt5> what im doing wrong
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#871 [23:43] <matt5> Andrio
#872 [23:43] <matt5> please i need help
#873 [23:44] <Andrio> matt5, at https://my.minecraft.net/en-us/store/minecraft/#register ?
#874 [23:44] <matt5> yes i used that
#875 [23:47] <matt5> do u know what i can do?
#876 [23:47] * o222 [webchat@ool-457b63ab.dyn.optonline.net] has joined #minecrafthelp
#877 [23:47] <matt5> Andrio
#878 [23:47] <o222> Hello! I am trying to purchase the game but I have been staring at the "Placing order..." screen for over half an hour now. I am using a credit card to make the purchase, I am from the US, and the credit card allows for international purchases. I tried to reload the page and re-enter my information but it is still doing the same thing. What is up?
#879 [23:47] <matt5> I cant even register
#880 [23:48] <matt5> it wont let me
#881 [23:48] <Andrio> matt5, can you tell me the email address provider you're using? Did you enter everything correctly?
#882 [23:48] * Jo [webchat@c-73-235-208-181.hsd1.ca.comcast.net] has joined #minecrafthelp
#883 [23:48] <matt5> hotmail
#884 [23:48] <matt5> im using hotmail
#885 [23:48] <matt5> yes i did
#886 [23:49] <o222> how do I know if my messages are going through
#887 [23:50] <Andrio> matt5, I wouldn't recommend Hotmail. It's been known to not receive emails properly
#888 [23:50] <Andrio> o222, usually if you don't get any error messages, they're going through
#889 [23:50] <matt5> ok ill try make another email
#890 [23:51] <o222> ok thank you! just wanted to make sure
#891 [23:51] <o222> any advice for my payment issue?
#892 [23:51] <Jo> I'm not able to log in the Minecraft launcher
#893 [23:52] <Andrio> Jo, what happens when you try?
#894 [23:53] <Andrio> o222, I'm not sure personally about payment issues; sorry. Have you tried to contact your bank?
#895 [23:53] <Jo> Is says invalid password
#896 [23:53] <o222> their customer service hours aren't available right now it seems like but I checked my accounts and there were no alerts or pending transactions
#897 [23:54] <Jo> but log in on another device it works perfectly
#898 [23:54] <Andrio> ??> Jo tools/HJT
#899 [23:54] <Mightyena> Jo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#900 [23:54] <Mightyena> Jo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#901 [23:55] <matt5> Andrio I want to thank you
#902 [23:55] <matt5> it worked
#903 [23:55] <matt5> thanks alot
#904 [23:56] <Andrio> interesting
#905 [23:56] <Andrio> No problem.
#906 [23:56] <Goot> Hey same prob
#907 [23:56] <Goot> I cannot log in
#908 [23:57] <Andrio> Goot, what happens when you try?
#909 [23:57] <Goot> Nothing not even an error
#910 [23:57] <Goot> when i turn a VPN on German it work
#911 [23:57] * o222 [webchat@ool-457b63ab.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#912 [23:58] <Andrio> ??> Goot tools/HJT
#913 [23:58] <Mightyena> Goot: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#914 [23:58] <Mightyena> Goot: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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