#1 [00:03] <Goot> Ok i did it what next?
#2 [00:04] <Andrio> Goot, show us the link to the post
#3 [00:05] <Goot> can i send in chat?
#4 [00:06] <Goot> of private email?
#5 [00:07] <Goot> I DM to you
#6 [00:07] <Goot> Andrio
#7 [00:07] * imeok [webchat@50-203-212-215-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#8 [00:08] <imeok> game crashes at launch
#9 [00:08] <Andrio> ??> Goot info/MCLeaks
#10 [00:08] <Mightyena> Goot: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#11 [00:08] <Mightyena> Goot: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#12 [00:08] <Andrio> ??> Goot win/hosts/edit
#13 [00:08] <Mightyena> Goot: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#14 [00:08] <Mightyena> Goot: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#15 [00:08] <Andrio> ??> imeok launcher/crash-log
#16 [00:08] <Mightyena> imeok: We need to see your crash log, which is created after a crash.
#17 [00:08] <Mightyena> imeok: Open your .minecraft folder (ask us how to get there if you don't know) then open the crash-reports folder found there. Then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#18 [00:10] <Goot> ok i did
#19 [00:10] <Andrio> Jo, follow the same instructions as Goot
#20 [00:10] <Andrio> Goot, it should work now
#21 [00:11] <Goot> sadly nothing changed
#22 [00:11] <Goot> it wont go anywhere?
#23 [00:11] <imeok> do I copy the data or metadata file?
#24 [00:12] <imeok> or both?
#25 [00:12] <Andrio> imeok, let's see both
#26 [00:13] <Andrio> Goot, let's get a new HijackThis report then
#27 [00:13] <Goot> ok
#28 [00:14] <imeok> am I copying the IOreporters.xml?
#29 [00:14] <imeok> sorry, not good with this stuff
#30 [00:15] <Andrio> imeok, sorry; where'd you find that?
#31 [00:15] <imeok> in the data folder that was within the most recent crash report
#32 [00:17] * Drew [webchat@ip72-211-173-43.tc.ph.cox.net] has joined #minecrafthelp
#33 [00:17] <Drew> I want to refund my minecraft realm
#34 [00:18] <Andrio> imeok, I'm not sure what you're looking at, so let's look for the most common problems first
#35 [00:18] <imeok> ok
#36 [00:18] <Andrio> ??> imeok Mac/.minecraft
#37 [00:18] <Mightyena> imeok: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#38 [00:18] <Andrio> ??> Drew account/refund
#39 [00:18] <Mightyena> Drew: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#40 [00:19] <Drew> ok
#41 [00:20] * Drew [webchat@ip72-211-173-43.tc.ph.cox.net] has quit. (Client Quit)
#42 [00:20] <imeok> typed that in, didn't actually take me to that specific folder
#43 [00:21] * Goot [webchat@mobile-107-77-216-199.mobile.att.net] has quit. (Quit: webchat.esper.net)
#44 [00:22] <imeok> never mind I'm in the Minecraft folder
#45 [00:22] <imeok> am I renaming the bin folder?
#46 [00:22] <Andrio> imeok, is there a crash-reports directory there?
#47 [00:23] <imeok> no
#48 [00:24] <imeok> the folders it contains are
#49 [00:24] <imeok> assets
#50 [00:25] <imeok> bin
#51 [00:25] <imeok> launcher
#52 [00:25] <imeok> launcher_log.txt
#53 [00:25] * Jo [webchat@c-73-235-208-181.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#54 [00:25] <imeok> launcher_profiles.json
#55 [00:26] <imeok> libraries
#56 [00:26] <imeok> nativeUpdaterLog.txt
#57 [00:26] <imeok> runtime
#58 [00:26] <imeok> and versions
#59 [00:27] <Andrio> hm
#60 [00:41] <imeok> anything else to try?
#61 [00:41] <imeok> is there anything to try without the crash reports?
#62 [00:43] <imeok> also I'm running this on Mac OS not sure if I mentioned that
#63 [00:45] <imeok> I did when I was in before
#64 [00:46] <imeok> don't think I did this time around, not sure if it makes a difference?
#65 [00:47] <Andrio> Unfortunately I can't help much with Macs myself
#66 [00:48] <imeok> ah shoot. well I really appreciate your time. do you know of anywhere or anyone I could reach out to that would have more info for Macs specifically with this problem?
#67 [00:48] <Andrio> imeok, hopefully others here
#68 [00:48] <imeok> ok, well thank you again, really appreciate you
#69 [00:51] <Andrio> no problem. :o
#70 [01:01] <imeok> https://paste.ubuntu.com/p/kz6sJkmp8c/
#71 [01:01] <imeok> maybe?
#72 [01:02] <Andrio> That just seems to show that the game crashed
#73 [01:03] <imeok> lol gotcha
#74 [01:04] * Brian [webchat@71-146-183-122.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#75 [01:05] <Brian> hi
#76 [01:06] <imeok> well I would imagine not, but do you happen to know when someone else might be in that know Mac?
#77 [01:09] * imeok [webchat@50-203-212-215-static.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#78 [01:22] * Smooth3r [webchat@ip68-108-90-189.lv.lv.cox.net] has joined #minecrafthelp
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#80 [02:23] * klts [webchat@switch.82069.500538.acd.net] has joined #minecrafthelp
#81 [02:23] <klts> I have a new email now and don't have access to it
#82 [02:24] <klts> my old account is on that email boys
#83 [02:24] * klts [webchat@switch.82069.500538.acd.net] has quit. (Client Quit)
#84 [02:42] * edwin [webchat@c-75-70-217-252.hsd1.co.comcast.net] has joined #minecrafthelp
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#86 [03:51] * bryn [webchat@n49-194-168-140.mas4.nsw.optusnet.com.au] has joined #minecrafthelp
#87 [03:54] <bryn> so iv tried to update my old account to the new mojang account however iv lost my original email address used due to the amount of time that has passed how would i update my email address to my new current address, i do know my in game user name and password
#88 [04:19] * AMOOOOO_ [webchat@host-18.128-234-182.cable.dynamic.kbtelecom.net] has joined #minecrafthelp
#89 [04:22] <AMOOOOO_> Hello, I've here to ask that the texture pack I bought just disappeared when I got a new laptop. I am playing the version Win10, and I've checked that it's the account I purchased the pack. Is there any way I could find it back?
#90 [04:31] * VoitexHD [webchat@i59F4BB6B.versanet.de] has joined #minecrafthelp
#91 [04:33] <VoitexHD> dear Support , everytime i try to connect to my friends server , it says :io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information:
#92 [04:36] * VoitexHD [webchat@i59F4BB6B.versanet.de] has quit. (Client Quit)
#93 [05:44] * Mert [webchat@94.123.192.207] has joined #minecrafthelp
#94 [05:45] <Mert> my account turned to demo
#95 [05:46] <Mert> How can I fix
#96 [05:48] * Mert [webchat@94.123.192.207] has quit. (Client Quit)
#97 [05:50] * nelbsi [webchat@82-203-173-3.bb.dnainternet.fi] has joined #minecrafthelp
#98 [05:51] <nelbsi> when i log into minecraft it says invalid email or password, even tho they're correct. it doesn't let me log in
#99 [05:52] * throbs [~webchat@cm-58-10-202-248.revip7.asianet.co.th] has quit. (Ping timeout: 204 seconds)
#100 [06:01] * josh7 [webchat@c-24-21-118-118.hsd1.or.comcast.net] has joined #minecrafthelp
#101 [06:02] <josh7> hey I accidently downloaded minecraft java edition instead of windows 10 edition. can i get a refund?
#102 [06:03] <josh7> hello?
#103 [06:53] * Ihelpmyfriend [webchat@lfbn-poi-1-1156-249.w90-78.abo.wanadoo.fr] has joined #minecrafthelp
#104 [06:54] * Ihelpmyfriend [webchat@lfbn-poi-1-1156-249.w90-78.abo.wanadoo.fr] has quit. (Client Quit)
#105 [07:05] * amorim [webchat@177.32.203.109] has joined #minecrafthelp
#106 [07:07] <amorim> ola eu havia comprado o jogo faz muito tempo e quero recupera-ló como que eu faço isso ?
#107 [07:33] * DarkShadowZeus [webchat@98.221.121.209] has joined #minecrafthelp
#108 [07:33] <DarkShadowZeus> Hi!
#109 [07:33] <DarkShadowZeus> I need some help
#110 [07:34] * DarkShadowZeus [webchat@98.221.121.209] has quit. (Client Quit)
#111 [07:54] * Alaban [webchat@ua-85-228-220-49.bbcust.telenor.se] has joined #minecrafthelp
#112 [07:56] <Alaban> #minecrafthelp Why cant i reset my security questions on mojang. When i try i need to confirm my identity and type the seucurity questions again.
#113 [07:58] * Alaban [webchat@ua-85-228-220-49.bbcust.telenor.se] has quit. (Client Quit)
#114 [07:59] * Alaban [webchat@ua-85-228-220-49.bbcust.telenor.se] has joined #minecrafthelp
#115 [07:59] * Alaban [webchat@ua-85-228-220-49.bbcust.telenor.se] has quit. (Client Quit)
#116 [08:03] * Claire4 [webchat@117.152.215.209] has joined #minecrafthelp
#117 [08:04] * Claire4 [webchat@117.152.215.209] has quit. (Client Quit)
#118 [08:07] * colleen [webchat@cpe-67-243-132-89.nyc.res.rr.com] has joined #minecrafthelp
#119 [08:07] <colleen> hi. I don't think my Minecraft is updated correctly. the blocks have different skins than they should
#120 [08:08] <colleen> hello?
#121 [08:09] * syver80 [webchat@ti0136a430-3343.bb.online.no] has joined #minecrafthelp
#122 [08:09] <syver80> cant login
#123 [08:09] <colleen> huh
#124 [08:09] <syver80> i get loged out and now i cant log inn
#125 [08:11] * colleen [webchat@cpe-67-243-132-89.nyc.res.rr.com] has quit. (Client Quit)
#126 [08:11] <syver80> can u help me or se witch email the account helå
#127 [08:13] * syver80 [webchat@ti0136a430-3343.bb.online.no] has quit. (Client Quit)
#128 [08:13] * syver80 [webchat@ti0136a430-3343.bb.online.no] has joined #minecrafthelp
#129 [08:13] <syver80> can you check what email i have on this account
#130 [08:18] <syver80> ?
#131 [08:19] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#132 [08:20] <syver80> can you check what email i have on this account
#133 [08:20] <syver80> i cant login
#134 [08:32] * amooo_ [webchat@host-18.128-234-182.cable.dynamic.kbtelecom.net] has joined #minecrafthelp
#135 [08:32] <Galaxy_2Alex> syver80, What happens if you try to log in?
#136 [08:32] <amooo_> Hello, I've here to ask that the texture pack I bought just disappeared when I got a new laptop. I am playing the version Win10, and I've checked that it's the account I purchased the pack. Is there any way I could find it back?
#137 [08:33] <syver80> what you mean
#138 [08:36] <syver80> its stay i have wrong password
#139 [08:37] * mac [webchat@p57A43DA6.dip0.t-ipconnect.de] has joined #minecrafthelp
#140 [08:40] <mac> i have a problem: the game says i'm offline even though I am connected to the internet and can do everything else online. I have already looked for solutions for this problem but i couldnt find the right one. I have turned off my firewall and antivirus and i have checked for any incompatible software but nothing has solved my problem.
#141 [08:43] <syver80> how do you se witch email i have used on the account
#142 [08:46] * syver80 [webchat@ti0136a430-3343.bb.online.no] has quit. (Quit: webchat.esper.net)
#143 [09:02] * TRry3 [webchat@213.79.135.37.dynamic.jazztel.es] has joined #minecrafthelp
#144 [09:02] * TRry3 [webchat@213.79.135.37.dynamic.jazztel.es] has quit. (Client Quit)
#145 [09:16] * walloii [webchat@146-241-246-201.dyn.eolo.it] has joined #minecrafthelp
#146 [09:17] <walloii> hello, can someone help me? when i try to log into my minecraft account it gives me an error and says "Sorry! make sure you are online and try again". I'm sure i'm online but i can't enter my account.
#147 [09:27] <Galaxy_2Alex> amooo_, Contact Xbox Account Support for that.
#148 [09:27] <Galaxy_2Alex> ??> mac win/hosts
#149 [09:27] <Mightyena> mac: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#150 [09:27] <Mightyena> mac: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#151 [09:28] * trxshgang [webchat@177.185.190.120] has joined #minecrafthelp
#152 [09:28] <Galaxy_2Alex> ??> walloii win/hosts
#153 [09:28] <Mightyena> walloii: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#154 [09:28] <Mightyena> walloii: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#155 [09:30] <walloii> thanks i'll try
#156 [09:30] <trxshgang> hi, i cant connect to my account for some reason, when i try to enter some servers it says "invalid session", and when i close the game and open the launcher again my account get disconnected, i already tried to change my password but it doesn't work. I also tried to login into the website but it keep disconnecting me.
#157 [09:31] <Galaxy_2Alex> ??> trxshgang win/hosts
#158 [09:31] <Mightyena> trxshgang: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#159 [09:31] <Mightyena> trxshgang: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#160 [09:33] <trxshgang> here: https://paste.ubuntu.com/p/vMJRsVBrZj/
#161 [09:35] <walloii> Mightyena, here ir is the URL https://paste.ubuntu.com/p/HYpW2fNyGk/
#162 [09:35] <walloii> *it
#163 [09:36] <Galaxy_2Alex> trxshgang, What is your Minecraft Username.
#164 [09:36] <trxshgang> its trxshgang
#165 [09:36] <Galaxy_2Alex> walloii, _mcelaks1
#166 [09:36] <Galaxy_2Alex> walloii, It looks like you have McLeaks installed - please note that this program is designed to steal your login data, and cause further harm to your PC. First, remove the program if you still have it. Next, follow the instructions Mightyena will give you.
#167 [09:36] <Galaxy_2Alex> ??> walloii win/hosts/edit
#168 [09:36] <Mightyena> walloii: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#169 [09:36] <Mightyena> walloii: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#170 [09:36] <Galaxy_2Alex> walloii, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#171 [09:38] <Galaxy_2Alex> trxshgang, When was the last time you were able to log in?
#172 [09:39] <trxshgang> yesterday, and i dont have mcleaks installed
#173 [09:39] <Galaxy_2Alex> trxshgang, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#174 [09:40] <walloii> i have a question, could someone have installed mcleaks on my pc like as a virus?
#175 [09:40] <Galaxy_2Alex> walloii, Someone else using the PC may have installed it without your knowledge.
#176 [09:44] * walloii [webchat@146-241-246-201.dyn.eolo.it] has quit. (Quit: webchat.esper.net)
#177 [09:44] <Galaxy_2Alex> trxshgang, Could you tell me some of the previous usernames you had on the account?
#178 [09:45] <trxshgang> yes, masssaru, Daddyscarlxrd, imVepex.
#179 [09:48] <Galaxy_2Alex> trxshgang, And at the moment, you cannot log in at all, even on the website?
#180 [09:51] <trxshgang> exactly, when i try to login and it loop back to it, same goes to the minecraft launcher but only when i close the launcher and open it again
#181 [09:51] <Galaxy_2Alex> trxshgang, Have you tried resetting your password?
#182 [09:51] <Galaxy_2Alex> trxshgang, Also make sure that you are not using any kind of VPN.
#183 [09:51] <trxshgang> yes, two times.
#184 [09:52] <trxshgang> im not using any VPN.
#185 [09:52] <Galaxy_2Alex> ??> trxshgang launcher/reinst/win
#186 [09:52] <Mightyena> trxshgang: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft Launcher entry and select "Uninstall".
#187 [09:52] <Mightyena> trxshgang: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#188 [09:54] <trxshgang> ok, i'll try that, thanks.
#189 [09:54] <mac> when I type in that stuff you said there is an error that says that there are no drivers
#190 [09:55] <Galaxy_2Alex> mac, What is the exact error message?
#191 [10:00] * trxshgang [webchat@177.185.190.120] has joined #minecrafthelp
#192 [10:01] <trxshgang> hi, i had an issue with my minecraft launcher login but its fixed now, but i still can't join servers, it still says "invalid session"
#193 [10:04] * trxshgang [webchat@177.185.190.120] has quit. (Client Quit)
#194 [10:04] * trxshgang [webchat@177.185.190.120] has joined #minecrafthelp
#195 [10:06] <trxshgang> hi, i came here a few minutes ago to fix an issue with my minecraft launcher and website login, it was fixed but it only worked for like... 30 seconds and now i have the same error again.
#196 [10:14] * ISwervI [webchat@c-174-59-199-215.hsd1.pa.comcast.net] has joined #minecrafthelp
#197 [10:15] <ISwervI> Hey, I've been having some trouble launching my game, it always seems to crash during the load times
#198 [10:29] * Sebastian [webchat@c-73-206-218-237.hsd1.tx.comcast.net] has joined #minecrafthelp
#199 [10:30] <Sebastian> Hello? I need help with logging in. It has been a long time since I used my Minecraft account. I'm trying to login but I forgot my 3 questions and the reset email is not ending up in my mailbox.
#200 [10:31] * trxshgang [webchat@177.185.190.120] has quit. (Quit: webchat.esper.net)
#201 [10:31] * trxshgang [webchat@177.185.190.120] has joined #minecrafthelp
#202 [10:31] <Sebastian> hello?
#203 [10:35] <trxshgang> hi, im having a problem with my account login on the website and on the minecraft launcher. When i try to login in the website it says: "not logged in[...]" and then it brings me back to the email and password part, on minecraft the thing is a little bit different, i can login but when i try to get in a server it says that have an invalid session,
#204 [10:35] <trxshgang> and when i close the game and open the launcher again my account get disconnected.
#205 [10:39] * Sebastian [webchat@c-73-206-218-237.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#206 [10:48] <mac> oh i got it now https://paste.ubuntu.com/p/TVkpkm4qMD/
#207 [10:48] <mac> is that what I should have done?
#208 [11:17] * amooo_ [webchat@host-18.128-234-182.cable.dynamic.kbtelecom.net] has quit. (Quit: webchat.esper.net)
#209 [11:33] * Wabbitt [webchat@mobile-access-bcee0a-244.dhcp.inet.fi] has joined #minecrafthelp
#210 [11:34] <Wabbitt> Minecraft realms is kicking the owner out with "Connection Lost" but the realms server working fine with other players
#211 [11:39] * Bella6 [webchat@78-66-110-137-no254.tbcn.telia.com] has joined #minecrafthelp
#212 [11:39] * Bella6 [webchat@78-66-110-137-no254.tbcn.telia.com] has joined #minecrafthelp
#213 [11:40] * Wabbitt [webchat@mobile-access-bcee0a-244.dhcp.inet.fi] has left #minecrafthelp
#214 [11:40] <Bella6> trying to connexct to my friends game on her Mac, but it doesnt work
#215 [11:41] <Bella6> we are on the same wifi, we can ping eacg other
#216 [11:41] * guest [webchat@90.254.147.115] has joined #minecrafthelp
#217 [11:43] * Akeyori [webchat@209.95.52.87] has joined #minecrafthelp
#218 [11:44] <guest> Hey, I'm in a huge warped forest but I can't find a single twisting vine. I've been searching everywhere for 20 minutes now. I checked reddit and the bug tracker but found no one else with this issue. Am I doing something wrong? Or is it a bug with AMPLIFIED biomes? Because that's the only option I customized - no mods either.
#219 [11:45] <Akeyori> ecb97baaeab94bdab7074cd50c0aa27a
#220 [11:59] * Bella6 [webchat@78-66-110-137-no254.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#221 [12:01] * ISwervI [webchat@c-174-59-199-215.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#222 [12:08] <guest> Nevermind. I just found some twisted vines.
#223 [12:26] * aktunc [webchat@178.233.208.68] has joined #minecrafthelp
#224 [12:26] <aktunc> hello
#225 [12:27] <aktunc> i have an glfw error 65542
#226 [12:27] <aktunc> can you help me solve that
#227 [12:28] <mattym> ??> aktunc win/dxdiag
#228 [12:28] <Mightyena> aktunc: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#229 [12:30] <aktunc> i've submitted my report
#230 [12:30] <aktunc> of my dxdiag
#231 [12:30] <aktunc> so what do i do now
#232 [12:34] <mattym> aktunc, We need the link to it
#233 [12:34] <aktunc> https://paste.ubuntu.com/p/kXxdGZrmN6/
#234 [12:37] <mattym> aktunc, One moment.
#235 [12:37] <mattym> aktunc, That computer is too old for the game.
#236 [12:42] * merlos21 [webchat@22.125.179.213.dynamic.jazztel.es] has joined #minecrafthelp
#237 [12:47] <merlos21> I had change my e-mail alias to secure it and now I can't recive the confirmation email to get back my account
#238 [12:47] <mattym> ??> merlos21 account/send-email
#239 [12:47] <Mightyena> merlos21: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#240 [12:59] * aktunc [webchat@178.233.208.68] has quit. (Quit: webchat.esper.net)
#241 [13:06] * Dark__Vador [webchat@91-161-208-5.subs.proxad.net] has joined #minecrafthelp
#242 [13:10] <Dark__Vador> Hi, im french so my english won't be perfect. I have a friend who haven't access to his mail and he forgot this password so how can he do for reclaim his account ?
#243 [13:16] * Cortezz [webchat@c83-253-98-197.bredband.comhem.se] has joined #minecrafthelp
#244 [13:18] <mattym> ??> Dark__Vador account/send-email
#245 [13:18] <Mightyena> Dark__Vador: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#246 [13:19] <Cortezz> When i press launch i cant come in the game, its just this text that pops and says Launching the game failen follow by/
#247 [13:19] <Dark__Vador> Thank you very much Mightyena
#248 [13:20] * Cortezz [webchat@c83-253-98-197.bredband.comhem.se] has quit. (Client Quit)
#249 [13:28] * trxshgang [webchat@177.185.190.120] has joined #minecrafthelp
#250 [13:29] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#251 [13:33] <trxshgang> hi, i keep getting disconnected from my account, when i open the launcher it make me login again and if i try to join a server it says "invalid session", after i close the launcher and open it again it shows that im disconnected from the account, the same goes to the website, i try to login, it says that im not logged in and then bring me back to t
#252 [13:33] <trxshgang> he email and password thing.
#253 [13:37] * helpless [webchat@c83-250-128-95.bredband.comhem.se] has joined #minecrafthelp
#254 [13:37] * laurrraaaa [webchat@212.3.194.148] has joined #minecrafthelp
#255 [13:40] <helpless> when tryning to start the game it loads to about 80% then crashes and blames lack of storage however I have 350 Gb ssd and 3 ram that is free
#256 [13:42] <laurrraaaa> hello! i bought my minecraft an hour ago on a different computer. when i try to login in minecraft.net on this computer it doesnt work and shows an error. then when i installed minecraft louncher from my email receipt and when i try to login with my email and password it just shows that its incorrect. i dont know what to do, ive already tried to ch
#257 [13:42] <laurrraaaa> ange the password but my own computer doesnt let me log in anywhere.
#258 [13:46] * helpless [webchat@c83-250-128-95.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#259 [13:46] <Dark__Vador> Mightyena I have complete the form, but how can you switch linked mail of MC account ?
#260 [13:47] <mattym> Dark__Vador, You would need access to the current email
#261 [13:48] * helpless [webchat@c83-250-128-95.bredband.comhem.se] has joined #minecrafthelp
#262 [13:48] <Dark__Vador> Oh ok
#263 [13:49] * Andrew7 [webchat@c-73-209-132-181.hsd1.il.comcast.net] has joined #minecrafthelp
#264 [13:49] <Andrew7> hello i cant access my account
#265 [13:50] <Andrew7> I cant log in my email but before i used to log in with my in game name
#266 [13:50] * laurrraaaa [webchat@212.3.194.148] has quit. (Quit: webchat.esper.net)
#267 [13:51] * Dark__Vador [webchat@91-161-208-5.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#268 [13:54] * Huerzaker [webchat@185.161.185.120] has joined #minecrafthelp
#269 [13:54] * killcannon89 [webchat@157-131-76-191.fiber.dynamic.sonic.net] has joined #minecrafthelp
#270 [13:55] <killcannon89> hey whenever i launch the java version of mincraft it resets all my settings and doesnt save them from previous sessions
#271 [13:56] <killcannon89> example: the mouse sensitivity, sound and music volumes, etc.
#272 [13:56] <Huerzaker> Good afternoon,
#273 [13:56] <Huerzaker> This afternoon I have registered to buy the game in the java version for PC. It was 4 p.m. approximately. At the time of buying the game, at the time of payment, an error window appeared and I was charged for the game but I could not go forward to download it. In my profile it tells me that I don't have any games. I want my money back.
#274 [13:56] * helpless [webchat@c83-250-128-95.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#275 [13:57] * Huerzaker [webchat@185.161.185.120] has quit. (Client Quit)
#276 [14:02] * trxshgang [webchat@177.185.190.120] has quit. (Quit: webchat.esper.net)
#277 [14:02] * synchrochic02 [webchat@216-26-217-207.dynamic.tbaytel.net] has joined #minecrafthelp
#278 [14:03] <synchrochic02> ive purchased minecraft and logged in on the mionecraft website but its telling me to repurchase and in game it wont connect to my microsoft account
#279 [14:12] <mattym> synchrochic02, You don't log into the minecraft website with a Microsoft account.
#280 [14:14] <synchrochic02> i know
#281 [14:15] * Scottisak [webchat@c-xd520f2c8.cust.hiper.dk] has joined #minecrafthelp
#282 [14:16] <Scottisak> Hello?
#283 [14:18] * mac [webchat@p57A43DA6.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#284 [14:18] * Andrew7 [webchat@c-73-209-132-181.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#285 [14:18] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#286 [14:22] * txcardad [webchat@072-177-238-053.res.spectrum.com] has joined #minecrafthelp
#287 [14:23] <txcardad> I've followed the accessing account process and I'm still not able to log in. I've opened a ticket and wait, in response to that ticket this IRC was suggested for help.
#288 [14:26] <txcardad> Is support assistance the only way to access my account?
#289 [14:26] <mattym> txcardad, What is the issue with it?
#290 [14:26] * killcannon89 [webchat@157-131-76-191.fiber.dynamic.sonic.net] has quit. (Quit: webchat.esper.net)
#291 [14:27] <txcardad> IT states that the password isn't valid post the password change.
#292 [14:28] <mattym> txcardad, Is that on the launcher or website?
#293 [14:28] <txcardad> mattym, this is on the website,
#294 [14:28] * B3neduce [webchat@93-34-235-26.ip52.fastwebnet.it] has joined #minecrafthelp
#295 [14:29] <mattym> ??> txcardad tools/hjt
#296 [14:29] <Mightyena> txcardad: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#297 [14:29] <Mightyena> txcardad: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#298 [14:29] * trxshgang [webchat@177.185.190.120] has joined #minecrafthelp
#299 [14:29] <trxshgang> hi, i keep getting disconnected from my account, when i open the launcher it make me login again and if i try to join a server it says "invalid session", after i close the launcher and open it again it shows that im disconnected from the account, the same goes to the website, i try to login, it says that im not logged in and then bring me back to t
#300 [14:29] <trxshgang> he email and password thing.
#301 [14:30] <txcardad> mattym, mighttyena executing now
#302 [14:31] <mattym> trxshgang, What is the exact error you are getting when you try to log in?
#303 [14:31] <B3neduce> Hello, today i bought a minecraft account on my parents PC because it would not work to make one on my own Laptop. After I have created my acoount I could Log onto it on my parents PC, but not on my Laptop. I cannot Login on the Mojang website neither on the launcher. On my parents PC tho I can do both without any issues. I am sorry to admit that I
#304 [14:31] <B3neduce> have used ALT-Accounts in the past on my Laptop, without any issues, could that be the prblem or is it something else?
#305 [14:32] <mattym> B3neduce, Yes
#306 [14:32] <mattym> B3neduce, Are you currently in this chat on the computer with the problem?
#307 [14:33] <B3neduce> No
#308 [14:33] <B3neduce> But I could if needed
#309 [14:33] <trxshgang> when i try to login into the website it says "you're not logged in" and then bring me back to the login session, and when i try to login into the minecraft launcher it disconnect me when i close the launcher.
#310 [14:34] <mattym> B3neduce, Will make things easier for both of us.
#311 [14:34] <B3neduce> ok wit a minute
#312 [14:35] <mattym> ??> trxshgang tools/hjt
#313 [14:35] <Mightyena> trxshgang: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#314 [14:35] <Mightyena> trxshgang: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#315 [14:36] * B3neduce5 [webchat@93-34-235-26.ip52.fastwebnet.it] has joined #minecrafthelp
#316 [14:36] <trxshgang> https://paste.ubuntu.com/p/X8PwqS5MGM/
#317 [14:37] <B3neduce5> So I am now on the laptop with the problem
#318 [14:38] <mattym> ??> B3neduce5 tools/hjt
#319 [14:38] <Mightyena> B3neduce5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#320 [14:38] <Mightyena> B3neduce5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#321 [14:38] <mattym> trxshgang, Nothing on the pc seems like it would be causing that.
#322 [14:39] <mattym> ??> trxshgang win/reinst
#323 [14:39] <Mightyena> trxshgang: You may need to reinstall the locally installed files that Minecraft puts into place.
#324 [14:39] <Mightyena> trxshgang: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#325 [14:39] <mattym> trxshgang, After you do the instructions from Mightyena. Try to log in on the launcher again, then close it and see if its still logging you out.
#326 [14:39] <txcardad> mightyena - sent DM with pastebin
#327 [14:40] <mattym> txcardad, Send it here, we dont use PMs and Mightyena is a bot that will not respond anyway
#328 [14:42] <B3neduce5> https://paste.ubuntu.com/p/R5GHDJwKsz/
#329 [14:42] <txcardad> mattym - will do, also I don't have launcher installed, shall I install and retest? Here is paste https://paste.ubuntu.com/p/cpcpvRsHZs/
#330 [14:42] <B3neduce5> i hope everything I did si correct
#331 [14:42] <B3neduce5> myttym
#332 [14:43] <mattym> txcardad, One moment.
#333 [14:43] <mattym> txcardad, Nothing out of place is showing up there. So the issue is account side. You will need to wait for Mojang support to get around to your request.
#334 [14:43] <mattym> ??> B3neduce5 info/mcleaks
#335 [14:43] <Mightyena> B3neduce5: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#336 [14:43] <Mightyena> B3neduce5: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#337 [14:44] <mattym> ??> B3neduce5 win/hosts/edit
#338 [14:44] <Mightyena> B3neduce5: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#339 [14:44] * LoneWolfye [webchat@188.24.68.30] has joined #minecrafthelp
#340 [14:44] <Mightyena> B3neduce5: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#341 [14:44] <LoneWolfye> hello i have a problem
#342 [14:44] <trxshgang> im still getting disconnected from the launcher after i close it, i can open the game but i cant join in any servers too
#343 [14:44] <txcardad> mattym, copy, thank you and I'll standby. Be safe!
#344 [14:45] <mattym> trxshgang, Could just be internet issues then.
#345 [14:45] <LoneWolfye> when i want to log in it say to me sorry! make sure you are online and try again!.. what shoul i do?
#346 [14:45] <trxshgang> but then why i cant login into the website?
#347 [14:45] <mattym> trxshgang, Same reason
#348 [14:46] <mattym> ??> LoneWolfye av/adwcleaner
#349 [14:46] <Mightyena> LoneWolfye: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#350 [14:46] <Mightyena> LoneWolfye: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#351 [14:46] <trxshgang> alright i'll just wait then
#352 [14:46] <LoneWolfye> i do that.. i have this app for a long time
#353 [14:47] * Bruce [webchat@66-169-158-56.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#354 [14:47] <Bruce> I havent played MC in ahwile
#355 [14:47] * txcardad [webchat@072-177-238-053.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#356 [14:47] <Bruce> and I forgot what email and password i used but remember the username
#357 [14:47] * kobikski [webchat@d51522738.access.telenet.be] has joined #minecrafthelp
#358 [14:48] <Bruce> is there a way to get my info back
#359 [14:48] <B3neduce5> mattym nothis has happened
#360 [14:48] <LoneWolfye> and i email mojang and it been 2 week since then but they didn't answer yet..
#361 [14:48] <B3neduce5> mattym i dont know how to open that %SystemRoot%\System32\drivers\etc\hosts file
#362 [14:48] * Bruce [webchat@66-169-158-56.dhcp.ftwo.tx.charter.com] has quit. (Client Quit)
#363 [14:48] <mattym> ??> LoneWolfye tools/hjt
#364 [14:48] <Mightyena> LoneWolfye: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#365 [14:48] <Mightyena> LoneWolfye: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#366 [14:49] <mattym> B3neduce5, Literally read the instructions Mightyena gave you to do it.
#367 [14:49] <B3neduce5> mattym ik but if I search the file nothin appears
#368 [14:49] <mattym> B3neduce5, Instructions say nothing about search.
#369 [14:50] <LoneWolfye> https://paste.ubuntu.com/p/gHM3GQbz7h/
#370 [14:50] <mattym> LoneWolfye, Try uninstalling Hamachi, then restarting the PC.
#371 [14:51] <LoneWolfye> but i didn t have hamachi, or i can t find it
#372 [14:51] <LoneWolfye> ..
#373 [14:51] <B3neduce5> mattym it said open note as administrator, then file, open and then enter this %SystemRoot%\System32\drivers\etc\hosts
#374 [14:51] <LoneWolfye> idk on programs it diden t show me the file
#375 [14:51] <kobikski> Hi, I just got a new laptop and i can't get it to use the dedicated GPU for minecraft. What I've already tried: in my nvidia control panel manually made java, javaw, javacpl and javaws run on my nvidia processor + right clicking the minecraft launcher and making it use the nvidia processor also didn't work.
#376 [14:51] <mattym> LoneWolfye, Hmm, seems like it was not properly uninstalled.
#377 [14:51] <B3neduce5> mattym if have done that but what should I do next
#378 [14:52] <mattym> ??> kobikski win/dxdiag
#379 [14:52] <Mightyena> kobikski: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#380 [14:52] <LoneWolfye> so where i can find it?
#381 [14:52] <mattym> B3neduce5, Is the host file now open?
#382 [14:52] <B3neduce5> mattym yes
#383 [14:52] <mattym> LoneWolfye, Its not important now, the program is gone, just left some stuff behind.
#384 [14:52] <mattym> LoneWolfye, Yeah, best bet in your case is to try again later. Unless you can restart your modem.
#385 [14:53] <mattym> B3neduce5, Delete any lines contained in it that have mojang anywhere in them, then save and try the login again.
#386 [14:53] <LoneWolfye> i buy minecraft last 2 week ago.. since then i didn t play nothing bcs of this error.. and idk what to do anymore.. i m done
#387 [14:56] <kobikski> https://paste.ubuntu.com/p/34K4zYDRJs/
#388 [14:56] <B3neduce5> mattym thank you so much, it works now, made my day
#389 [14:57] * B3neduce [webchat@93-34-235-26.ip52.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#390 [14:57] <mattym> kobikski, Make sure you have set the nvidia settings for the correct Java, more info here: https://minecraftirc.net/support-articles/nvidia-optimus/
#391 [14:58] * LoneWolfye [webchat@188.24.68.30] has quit. (Quit: webchat.esper.net)
#392 [14:58] * ethan [webchat@67-115-40-125.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#393 [15:00] <ethan> I'm having trouble opening minecraft, The java window for the game opens up but crashes right before the title screen, in the logs it says authentication failed.
#394 [15:00] <mattym> ??> ethan launcher/log
#395 [15:00] <Mightyena> ethan: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#396 [15:00] * hermes [webchat@cpe-45-50-49-220.socal.res.rr.com] has joined #minecrafthelp
#397 [15:01] <kobikski> Didn't work :/, tried it for java and javaw
#398 [15:03] <ethan> it says there are no errors but the game window will not load
#399 [15:03] * B3neduce5 [webchat@93-34-235-26.ip52.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#400 [15:04] <ethan> https://paste.ubuntu.com/p/DgbNzHvDCG/
#401 [15:04] <mattym> kobikski, Did you make sure to set it for the Java that minecraft is actually using?
#402 [15:04] * DS [webchat@cpc120612-sutt6-2-0-cust206.19-1.cable.virginm.net] has joined #minecrafthelp
#403 [15:04] <mattym> ethan, Did you copy it after the crash?
#404 [15:05] <ethan> yes
#405 [15:05] <mattym> ethan, So its crashing on the loading screen with the Mojang log in the back?
#406 [15:05] <ethan> yes
#407 [15:06] <mattym> ??> ethan av/adwcleaner
#408 [15:06] <Mightyena> ethan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#409 [15:06] <Mightyena> ethan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#410 [15:07] <DS> I cant load minecraft due my driver not supporting OpenGL? "GLOFW Error 655542" It said to update my drivers but they already are. Can anyone help, view my dxdiag here: https://paste.ubuntu.com/p/5wVD46V4YT/
#411 [15:08] <CubeTheThird> DS, one moment
#412 [15:08] <kobikski> Yeah, just checked it. Even changed it for all the other java files and that didn't help either
#413 [15:09] <CubeTheThird> DS, unfortunately your PC does not meet the minimum requirements for the game. It probably shouldn't even have windows 10 installed on it, considering how old it is
#414 [15:09] <DS> oh right
#415 [15:09] <mattym> kobikski, Where are you checking to see if its using the Nvidia hardware?
#416 [15:10] * brumoment [webchat@141.151.3.201] has joined #minecrafthelp
#417 [15:10] <kobikski> Ingame with F3 aswell as on task manager
#418 [15:10] * brumoment [webchat@141.151.3.201] has quit. (Client Quit)
#419 [15:10] <mattym> kobikski, Ingame, what exactly does it say under display device on the right?
#420 [15:11] <DS> CubeTheThird Thanks for your help anyway, this is just a second hand PC i brought it runs really quick so bit disappointing it cant run mc
#421 [15:11] <CubeTheThird> DS, ya, the hardware in it is at least 12 years old. No worries though
#422 [15:12] <mattym> You missed the Intel 945 the other day.
#423 [15:12] <kobikski> Ingame with F3 aswell as on task manager854x480 (Intel)
#424 [15:12] <CubeTheThird> ouch
#425 [15:12] <kobikski> oops
#426 [15:12] <kobikski> 854x480 (Intel)
#427 [15:12] <kobikski> Intel(R) UHD Graphics 630
#428 [15:12] <hermes> heya, so my friend here wants to set up mc for his stream, and i came to get advice from people more qualified than i am. the game is crashing before the loading screen with the mojang logo. he tried uninstalling and reinstalling, updating his jre, directing mc to his java executable, and a handful of other things. any help is appreciated!
#429 [15:12] <CubeTheThird> hermes, run a malware scan
#430 [15:12] <CubeTheThird> ??> hermes av/adwcleaner
#431 [15:12] <Mightyena> hermes: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#432 [15:12] <Mightyena> hermes: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#433 [15:13] <mattym> kobikski, Are there multiple displays connected?
#434 [15:13] <kobikski> no
#435 [15:13] <DS> CubeTheThird Dont suppose there is any way to upgrade the PC at all, do you have the technical knowledge, what would make it meet minimum requirements? Any ideas? New processor?
#436 [15:14] <CubeTheThird> DS, is that a desktop pc?
#437 [15:14] <DS> yeah
#438 [15:14] <CubeTheThird> DS, you could technically install a new GPU in it. That would help. That being said, it would be a much better investment in a whole new PC. Even something used would likely do
#439 [15:15] <DS> CubeTheThird ok thanks man much appreciated
#440 [15:15] <CubeTheThird> no problem :3
#441 [15:15] <mattym> kobikski, Laptop or Desktop?
#442 [15:15] <kobikski> laptop
#443 [15:15] <mattym> kobikski, Is nvidia geforce experience installed?
#444 [15:15] <CubeTheThird> I don't think you can even set optimus on a desktop
#445 [15:16] <kobikski> yes
#446 [15:16] <kobikski> updated my drivers yesterday so that can't be it i thnk
#447 [15:16] <mattym> kobikski, In GFE, go to the gear icon.
#448 [15:17] <mattym> kobikski, Then on the left, go through the tabs looking for the one with the options for Whisper Mode.
#449 [15:17] <mattym> kobikski, In the tab that contains that, make sure Whisper mode is off, and also let me know the other things you can toggle on that tab
#450 [15:17] <mattym> as i have completely forgotten the name of all their settings
#451 [15:18] * Mathistruck [webchat@94.104.190.205] has joined #minecrafthelp
#452 [15:18] <mattym> kobikski, Found it, Gear Icon, games tab on the left. then turn off Whisper mode and Battery Boost
#453 [15:19] * Mathistruck [webchat@94.104.190.205] has quit. (Client Quit)
#454 [15:20] <kobikski> i see no option to turn it off lol. It just says battery boost and then prepared under. And i also can't use whisper mode bcs you apperantly need a GTX 1060 for that
#455 [15:21] <mattym> kobikski, No little slider switch to the right of Battery Boost?
#456 [15:22] <kobikski> only an arrow and when i click on it it shows me the system requirements to use it
#457 [15:24] <kobikski> https://gyazo.com/12980b072307f5db267d89cbc1eb6af5
#458 [15:24] <kobikski> that's what i see if it helps
#459 [15:25] <mattym> kobikski, Is that in the General Tab, or Games tab on the left menu in Settings?
#460 [15:25] <kobikski> thats in settins > general and then all the way to the right
#461 [15:27] * zaz [webchat@cpc158469-smal18-2-0-cust843.19-1.cable.virginm.net] has joined #minecrafthelp
#462 [15:27] <zaz> hi
#463 [15:27] <zaz> im having this issue "sorry, try again when online"
#464 [15:28] <mattym> kobikski, Like I said, you need to go into the Games tab.
#465 [15:28] <mattym> kobikski, Should be able to set or turn it off there.
#466 [15:29] <kobikski> oh oops didn't see you said that, but i turned it off now
#467 [15:29] <zaz> my launcher doesnt connect to internt and ive tried litterly everything :(
#468 [15:30] <mattym> kobikski, Also, do you know if your computers Power Managment is set to save battery over offering performance?
#469 [15:30] <CubeTheThird> ??> zaz tools/hjt
#470 [15:30] <Mightyena> zaz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#471 [15:30] <Mightyena> zaz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#472 [15:31] <kobikski> Thank you! that fixed it!
#473 [15:31] <kobikski> and it's set to save battery
#474 [15:31] <mattym> kobikski, May also want to adjust that.
#475 [15:31] <zaz> Mightyena ok ill give it a go thanks
#476 [15:31] <kobikski> will do! thanks again
#477 [15:32] * kobikski [webchat@d51522738.access.telenet.be] has quit. (Quit: webchat.esper.net)
#478 [15:33] <zaz> Mightyena https://paste.ubuntu.com/p/mp8b6bV5D9/
#479 [15:33] <CubeTheThird> zaz, one moment. btw Mightyena is a bot
#480 [15:33] <zaz> oh lmao
#481 [15:33] <CubeTheThird> ??> zaz info/mcleaks
#482 [15:33] <Mightyena> zaz: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#483 [15:33] <Mightyena> zaz: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#484 [15:34] <zaz> mcleaks ive never used that
#485 [15:34] <zaz> wait so how do i remove it
#486 [15:34] <CubeTheThird> ??> zaz win/hosts/edit
#487 [15:34] <Mightyena> zaz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#488 [15:34] <Mightyena> zaz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#489 [15:34] <zaz> ok let me try
#490 [15:35] <zaz> 35.156.90.191 authserver.mojang.com
#491 [15:35] <zaz> 35.156.90.191 sessionserver.mojang.com
#492 [15:35] <zaz> these are the only 2
#493 [15:37] <zaz> oh it worked
#494 [15:38] <zaz> thanks so much CubeTheThird
#495 [15:38] <CubeTheThird> zaz, lol glad that got it
#496 [15:39] <zaz> alright thanks again, i was trying to find a fix for hours :)
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#498 [15:54] * Crabapples [webchat@cpe-104-32-194-74.socal.res.rr.com] has joined #minecrafthelp
#499 [15:57] <Crabapples> Hello! I am getting this error " [Thread-5/INFO]: OpenGL debug message, id=1282, source=API, type=ERROR, severity=HIGH, message=GL_INVALID_OPERATION error generated. Render buffer not bound." spammed in my log whenever I launch my minecraft, sometimes it crashes at mojang screen and sometimes it crashes several minutes into playing. Any ideas on h
#500 [15:57] <Crabapples> ow to fix this?
#501 [15:57] <CubeTheThird> ??> Crabapples win/dxdiag
#502 [15:57] <Mightyena> Crabapples: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#503 [15:58] * Snow1 [webchat@c-73-45-200-252.hsd1.il.comcast.net] has joined #minecrafthelp
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#506 [15:59] <Dexter> hi
#507 [15:59] <CubeTheThird> hello Dexter
#508 [16:00] <Dexter> :)
#509 [16:00] <Dexter> i keep having an error on load up
#510 [16:01] <Dexter> saying no open gl context found in the current thread
#511 [16:01] <Dexter> and then it crashes again
#512 [16:01] <Snow1> Hello, I am having a technical issue with Minecraft. I seem to get the error with realms only. I will play in the game for about 15 minutes and then be kicked out of the server due to 4 different error messages. They consist of: Badly Compressed packats, VarInt too big, and incorrect header check. Please help I have been having this issue for 2 day
#513 [16:01] <Snow1> s in a row so far.
#514 [16:01] <CubeTheThird> ??> Dexter win/dxdiag
#515 [16:01] <Mightyena> Dexter: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#516 [16:01] <Crabapples> hello i think this is what you were looking for https://paste.ubuntu.com/p/fnZJZxx8tr/
#517 [16:01] <Dexter> yes i did this
#518 [16:01] <CubeTheThird> Snow1, are you using a VPN/Proxy?
#519 [16:01] <Dexter> so i paste it in here
#520 [16:02] <Dexter> https://paste.ubuntu.com/p/nrFGhrTQgb/
#521 [16:02] <CubeTheThird> Crabapples, ok one moment
#522 [16:02] <CubeTheThird> Dexter, yes one moment
#523 [16:02] <Dexter> ok :)
#524 [16:02] <Snow1> I use WiFi
#525 [16:02] * Maple8 [webchat@173.242.97.162] has joined #minecrafthelp
#526 [16:03] <CubeTheThird> Snow1, ok... can you run a test on speedtest.net
#527 [16:03] * MikeyMorf [webchat@047-227-225-068.res.spectrum.com] has joined #minecrafthelp
#528 [16:03] <MikeyMorf> Hello, whenever I open minecraft the launcher works and then right before the "start game menu" opens the app flashes to fullscreen and closes
#529 [16:03] <Dexter> CubeTheThird what do i do now mate? :)
#530 [16:04] * obsidian93 [webchat@97-116-76-180.mpls.qwest.net] has joined #minecrafthelp
#531 [16:04] <MikeyMorf> The game crashed whilst unexpected error
#532 [16:04] <MikeyMorf> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#533 [16:04] <MikeyMorf> This was my error
#534 [16:04] <CubeTheThird> Dexter, hold on
#535 [16:04] <CubeTheThird> ??> MikeyMorf win/dxdiag
#536 [16:04] <Mightyena> MikeyMorf: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#537 [16:04] * Maple8 [webchat@173.242.97.162] has quit. (Client Quit)
#538 [16:04] <CubeTheThird> Crabapples, did this issue start only recently?
#539 [16:04] <Snow1> Ping is 21 ms, Download speed is 36 Mbps, Upload speed is 11 Mbps
#540 [16:04] * Wheelhouse232 [webchat@pool-74-105-3-151.nwrknj.fios.verizon.net] has joined #minecrafthelp
#541 [16:05] <Crabapples> yes it did, and i even did a fresh reinstall of minecraft and same thing keeps happening
#542 [16:05] <CubeTheThird> Snow1, hmm a bit on the low side, but not terrible. Do you have issues with other servers?
#543 [16:05] * osuka [~osuka@2604:a880:0:1010::20:1] has joined #minecrafthelp
#544 [16:05] <Snow1> I have not checked, but I am able to play much bigger games without a single lag spike such as GTAV
#545 [16:05] <CubeTheThird> Dexter, hmm... looks like the same issue. Did this start recently?
#546 [16:06] <obsidian93> does anyone know where I could talk to actually staff privatly? (if possible)
#547 [16:06] <CubeTheThird> obsidian93, talk to who about what?
#548 [16:06] <EzraBolt> Hi, I was having an error with my multiplayer. Everytime I click on multiplayer It says "scanning for games on your local network" and then proceeds to infinite load.
#549 [16:06] <Dexter> CubeTheThird about 1 month ago
#550 [16:06] <Wheelhouse232> Every time I try to start Minecraft, the launcher doesn't even come up. It's just a totally blank window.
#551 [16:06] <CubeTheThird> Wheelhouse232, on Windows?
#552 [16:06] <Wheelhouse232> Yes
#553 [16:07] <obsidian93> about account information I cant login in and forgot my login safe checks like pet names and I forgot my password @CubeTheThird
#554 [16:07] <CubeTheThird> obsidian93, you will have to contact Mojang support
#555 [16:07] <CubeTheThird> ??> obsidian93 mojang/email
#556 [16:07] <Mightyena> obsidian93: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#557 [16:07] <Mightyena> obsidian93: Note: Do NOT send more than one at a time.
#558 [16:07] <MikeyMorf> I have my dxdiag
#559 [16:07] <Snow1> CubeTheThird I am able to play much bigger games such as GTA Online without lag issues\
#560 [16:07] <CubeTheThird> Crabapples, try download and install https://www.nvidia.com/Download/driverResults.aspx/159091/en-us
#561 [16:08] <obsidian93> CubeTheThird thanks
#562 [16:08] * obsidian93 [webchat@97-116-76-180.mpls.qwest.net] has quit. (Client Quit)
#563 [16:08] <MikeyMorf> CubeTheThird I got my dxdiag what do I do with it
#564 [16:08] <CubeTheThird> Dexter, hmm try download and install https://www.nvidia.com/Download/driverResults.aspx/159091/en-us
#565 [16:08] <CubeTheThird> MikeyMorf, give the link to it here
#566 [16:08] <Dexter> CubeTheThird ok cheers
#567 [16:08] <MikeyMorf> https://paste.ubuntu.com/p/yZDbtDjHr8/
#568 [16:08] <CubeTheThird> Wheelhouse232, can you open C:\Program Files (x86)\Minecraft
#569 [16:08] <CubeTheThird> MikeyMorf, it seems you did not paste the full report onto the website
#570 [16:09] <MikeyMorf> That is all it said
#571 [16:09] <Wheelhouse232> Yeah
#572 [16:09] <CubeTheThird> MikeyMorf, no, you only pasted the first 30 lines. it should be MUCH longer
#573 [16:10] <CubeTheThird> Wheelhouse232, there, can you tell me what you see in that folder?
#574 [16:10] <Wheelhouse232> I see a debug log and an update log.
#575 [16:10] <CubeTheThird> Wheelhouse232, oh, that's all? can you open the debug.log?
#576 [16:10] * EzraBolt [webchat@c-71-58-170-98.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#577 [16:10] <MikeyMorf> ah i have it
#578 [16:10] <MikeyMorf> https://paste.ubuntu.com/p/rpZVWnST6Y/
#579 [16:10] <Wheelhouse232> Yes
#580 [16:11] <MikeyMorf> now what
#581 [16:11] <Snow1> CubeTheThird What should I do, I still need help with my technical issue
#582 [16:11] <CubeTheThird> Wheelhouse232, copy the text in it onto http://paste.ubuntu.com and give the URL here.
#583 [16:12] <CubeTheThird> Snow1, I'll need you to test on other servers if possible. Need to rule out your connection
#584 [16:12] <Wheelhouse232> https://paste.ubuntu.com/p/Vqnt8rhKvW/
#585 [16:12] <MikeyMorf> CubeTheThird i have the full link
#586 [16:12] <Snow1> Ok I will try
#587 [16:12] <CubeTheThird> MikeyMorf, ok try download and install https://www.nvidia.com/Download/driverResults.aspx/159091/en-us
#588 [16:13] <CubeTheThird> Wheelhouse232, hmm not quite what I was hoping to see. Can you open the .minecraft folder too?
#589 [16:13] <Wheelhouse232> Sure
#590 [16:13] <CubeTheThird> Wheelhouse232, there, find and delete the launcher_profiles.json file
#591 [16:14] <Wheelhouse232> Done.
#592 [16:14] <CubeTheThird> Wheelhouse232, next try opening the launcher again
#593 [16:14] <Wheelhouse232> Same issue.
#594 [16:15] <CubeTheThird> Wheelhouse232, and you're saying the window is just white?
#595 [16:15] <Wheelhouse232> Yes
#596 [16:15] * Dexter [webchat@82.19.254.96] has quit. (Quit: webchat.esper.net)
#597 [16:17] <CubeTheThird> Wheelhouse232, are you able to completely uninstall the game launcher, and reinstall it?
#598 [16:17] <Crabapples> hello I downloaded the driver provided but the same issue is still happening.
#599 [16:17] <CubeTheThird> Crabapples, you installed the driver? did it give you any errors?
#600 [16:17] <Wheelhouse232> Sure gimmie a minute.
#601 [16:18] <Crabapples> the driver said it was applied successfully however my minecraft log is giving the same errors as before
#602 [16:18] <CubeTheThird> Crabapples, hmm ok. We'll try a couple other things. First, a clean install of the game
#603 [16:18] <CubeTheThird> ??> Crabapples win/reinst
#604 [16:18] <Mightyena> Crabapples: You may need to reinstall the locally installed files that Minecraft puts into place.
#605 [16:18] <Mightyena> Crabapples: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#607 [16:19] <Crabapples> sure thing, i will try that now
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#609 [16:21] <Snow1> CubeTheThird Hello I am back and I am able to play in the Hypixel server without any disconnection
#610 [16:21] <CubeTheThird> Snow1, ok. Are you the owner of this realm?
#611 [16:21] <Snow1> No
#612 [16:21] * kieran [webchat@cpc80001-stkp11-2-0-cust135.10-2.cable.virginm.net] has joined #minecrafthelp
#613 [16:21] <kieran> hello
#614 [16:22] <CubeTheThird> hello kieran
#615 [16:22] <CubeTheThird> Snow1, is the owner in the same geographical region as you?
#616 [16:22] * kieran is now known as Guest27175
#617 [16:22] <Snow1> I live In the US, and the owner lives in Canada
#618 [16:22] <Guest27175> can i get a refund as i wanted to play online with xbox players but it wont let me play online with java edition so i need to buy the wqindows 10 version
#619 [16:23] <CubeTheThird> Snow1, hmm.. so all things considered that shouldn't be too far. Have you always had this issue with the realm?
#620 [16:23] <CubeTheThird> Guest27175, how long ago did you purchase the game?
#621 [16:23] <Guest27175> today
#622 [16:23] <Guest27175> about 3 hours ago
#623 [16:23] <CubeTheThird> Guest27175, contact Mojang support
#624 [16:23] <CubeTheThird> ??> Guest27175 mojang/email
#625 [16:23] <Mightyena> Guest27175: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#626 [16:23] <Mightyena> Guest27175: Note: Do NOT send more than one at a time.
#627 [16:23] <Guest27175> thankyou guys
#628 [16:23] <CubeTheThird> 👍
#629 [16:24] <Snow1> I do remember this happening to me last year, but It was still just to play with the same owner
#630 [16:24] * Guest27175 [webchat@cpc80001-stkp11-2-0-cust135.10-2.cable.virginm.net] has quit. (Client Quit)
#631 [16:24] <Snow1> Also I have the windows 10 version of Minecraft too, completely no problems there
#632 [16:24] <CubeTheThird> Snow1, hm ok. Are you able to get the owner to switch the realm to a different world, or a minigame, to test?
#633 [16:24] * Wheelhouse232 [webchat@pool-74-105-3-151.nwrknj.fios.verizon.net] has joined #minecrafthelp
#634 [16:25] <Crabapples> hello so my game is at the main menu now, however i am still getting my game output log filled with the same error message from before
#635 [16:25] <Wheelhouse232> @CubeTheThird I got disconnected, sorry.
#636 [16:25] <CubeTheThird> no worries
#637 [16:26] * Wheelhouse232 [webchat@pool-74-105-3-151.nwrknj.fios.verizon.net] has quit. (Client Quit)
#638 [16:26] <Snow1> CubeTheThird I asked the owner, she made the server like 2 years ago and never renewed it
#639 [16:26] <CubeTheThird> Crabapples, hmm ok. Let's try using a slightly older driver
#640 [16:27] <CubeTheThird> Crabapples, try this one: https://www.geforce.com/drivers/results/158759
#641 [16:27] <Crabapples> will do
#642 [16:30] <CubeTheThird> Crabapples, when it asks you, choose the option to do a custom install, and select the Clean Install option
#643 [16:30] * me123 [webchat@c-67-165-213-235.hsd1.co.comcast.net] has joined #minecrafthelp
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#645 [16:30] <me123> My skin wont load, i just changed it and its white
#646 [16:31] <CubeTheThird> me123, which edition of the game?
#647 [16:31] <Snow1> CubeTheThird The owner started a minigame, I was disconnected from that as well
#648 [16:31] <me123> Let me check
#649 [16:31] <me123> Jaca
#650 [16:31] <CubeTheThird> Snow1, hmm sounds like an issue with the realms service
#651 [16:31] <me123> java*
#652 [16:31] <CubeTheThird> me123, are you on Windows?
#653 [16:31] <me123> Yes
#654 [16:31] <CubeTheThird> me123, ok. Can you open the .minecraft folder?
#655 [16:32] <me123> yes
#656 [16:32] <me123> one sec
#657 [16:32] <Snow1> Do you suggest that I buy the realms and try to invite my friends there to se?
#658 [16:32] <Snow1> see*
#659 [16:32] <me123> im in the folder
#660 [16:33] <CubeTheThird> Snow1, no, you might have to wait for the service to get fixed or updated. It's unfortunately quite difficult for us to diagnose realms issues here
#661 [16:33] <Snow1> Oh okay Cube thank you for your patience
#662 [16:33] <CubeTheThird> me123, close the game and launcher. In the folder, go to assets/skins, and delete everything in there
#663 [16:33] <me123> Ok
#664 [16:33] <CubeTheThird> me123, after that open the game and try again
#665 [16:34] <me123> Ok
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#667 [16:34] <Snow1> So am I supposed to ask the owner to update her realms server?
#668 [16:35] <CubeTheThird> Snow1, nah that would be for Mojang to do. If you want to give me the name of the Realm owner, I can try poking someone about it
#669 [16:35] <CubeTheThird> Snow1, the in-game name
#670 [16:36] <CubeTheThird> Snow1, don't need their real name haha
#671 [16:36] <Snow1> Okay
#672 [16:37] <Snow1> Her username is lunaramu, no caps
#673 [16:38] <CubeTheThird> Snow1, gotcha. in the mean time, if you're able to try on a different PC or network, that might help narrow down the problem. I'll try poking someone see if they can look at it
#674 [16:38] <Snow1> Ok thank you so much for the help!
#675 [16:38] <CubeTheThird> no problem :3
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#679 [16:40] <Crabapples> alrighty I did a custom clean install and my log is still getting the same error message
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#682 [16:41] <Crabapples> thnx for helping btw i know this is all voluntary so i really appreciate this! :)
#683 [16:42] <black> hello, I have the problem pixel format does not accelerate
#684 [16:43] <Wheelhouse232> When ever I start up Minecraft, the loading bar stops around 3/4 of the way and crashes.
#685 [16:43] * kaique [webchat@187.101.160.94] has joined #minecrafthelp
#686 [16:43] <kaique> hello, I have the problem pixel format does not accelerate
#687 [16:43] * Wheelhouse232 [webchat@pool-74-105-3-151.nwrknj.fios.verizon.net] has quit. (Client Quit)
#688 [16:45] <kaique> someone?
#689 [16:46] * Wheelhouse232 [webchat@pool-74-105-3-151.nwrknj.fios.verizon.net] has joined #minecrafthelp
#690 [16:47] * Wheelhouse232 [webchat@pool-74-105-3-151.nwrknj.fios.verizon.net] has quit. (Client Quit)
#691 [16:48] <kaique> someone?
#692 [16:51] <thgilfodrol> ??> kaique win/dxdiag
#693 [16:51] <Mightyena> kaique: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#694 [16:52] <kaique> already did that
#695 [16:52] <kaique> https://paste.ubuntu.com/p/7McGYJ8cbX/
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#697 [16:55] <kaique> I did it once and the guy sent me an app to update the drivers
#698 [16:55] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has quit. (Quit: Leaving)
#699 [16:55] <kaique> https://paste.ubuntu.com/p/7McGYJ8cbX/
#700 [16:55] <thgilfodrol> kaique: unfortunately, your pc no longer meets the minimum requirements to run the game
#701 [16:56] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has joined #minecrafthelp
#702 [16:57] <kaique> but, if you update your drivers?
#703 [16:57] <kaique> these days a support guy did that and it worked
#704 [16:57] <thgilfodrol> kaique: the actual hardware itself is no longer supported by the game
#705 [16:59] <kaique> OK thank you for the attention
#706 [16:59] <thgilfodrol> kaique: np, sorry we couldn't get it working here
#707 [16:59] * creepero [webchat@169.237.45.100] has joined #minecrafthelp
#708 [17:00] <kaique> ok, I got it
#709 [17:00] <creepero> How can I play with my friend if we're both using Nintendo Switch but in different locations?
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#712 [17:06] <Helpplz> Hello?
#713 [17:06] <Helpplz> I need help
#714 [17:06] <thgilfodrol> ??> Helpplz ask
#715 [17:06] <Mightyena> Helpplz: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#716 [17:06] <Mightyena> Helpplz: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#717 [17:06] * KpopKorn [webchat@CPE84948c5319c3-CM84948c5319c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#718 [17:06] <Helpplz> It doesnt let me login into my acc, i have the acc info right and stuff but doesnt work
#719 [17:06] <Helpplz> i press enter but it doesnt show that im logged in or anything'
#720 [17:07] <thgilfodrol> creepero: this channel is mostly for PC issues- for nintendo switch, try discord.gg/minecraft
#721 [17:07] <thgilfodrol> ??> Helpplz tools/hjt
#722 [17:07] <Mightyena> Helpplz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#723 [17:07] <Mightyena> Helpplz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything,
#724 [17:07] * creepero [webchat@169.237.45.100] has quit. (Quit: webchat.esper.net)
#725 [17:09] <KpopKorn> Hello all. I have Minecraft Legacy??? (I used Java on PC). I know my login name, but not my password. I also no longer use that old email from... 8 years ago when I registered. Is there a good method to resolve this? Can they text it to me like Microsoft or Steam? Thank you.
#726 [17:10] * Ravi [webchat@206.211.154.26] has joined #minecrafthelp
#727 [17:11] <thgilfodrol> KpopKorn: do you sign in with your username or your email?
#728 [17:11] <Ravi> It keeps saying "invalid email or password"
#729 [17:11] <Ravi> With email
#730 [17:11] <Ravi> I can't log into the minecraft.net site
#731 [17:11] <thgilfodrol> Ravi: have you tried resetting your password?
#732 [17:11] <KpopKorn> thgilfodrol I used to sign in with my username. It's been a couple years since I last logged on. Now it's asking for email, unless I havent migrated. I dont think I have migrated,
#733 [17:12] <Ravi> I have. I just reset my password
#734 [17:12] <thgilfodrol> KpopKorn: what's your username?
#735 [17:12] <thgilfodrol> ??> Ravi tools/hjt
#736 [17:12] <Mightyena> Ravi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#737 [17:12] <Mightyena> Ravi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#738 [17:12] <thgilfodrol> Ravi, KpopKorn : also, both of you- how did you guys get here? (i.e. where was the link posted?)
#739 [17:13] <Ravi> It was in the minecraft java edition support page on mojang
#740 [17:13] * Helpmeplease [webchat@c-65-96-119-193.hsd1.ma.comcast.net] has joined #minecrafthelp
#741 [17:13] <Helpmeplease> Hi
#742 [17:13] <thgilfodrol> hello Helpmeplease
#743 [17:13] <Helpmeplease> Im having trouble logging in
#744 [17:13] <thgilfodrol> Helpmeplease: ask/h
#745 [17:13] <thgilfodrol> Helpmeplease: what happens when you try?
#746 [17:13] <Helpmeplease> Whenever i press "log in" it doesnt do anything
#747 [17:13] <thgilfodrol> ??> Helpmeplease tools/hjt
#748 [17:13] <Mightyena> Helpmeplease: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#749 [17:13] <Mightyena> Helpmeplease: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#750 [17:13] <Helpmeplease> the acc info is right
#751 [17:14] <Helpmeplease> https://paste.ubuntu.com/p/jpFCs49nHq/
#752 [17:14] <KpopKorn> I have no idea how I got here actually. The support page.
#753 [17:14] <thgilfodrol> ??> Helpmeplease info/mcleaks
#754 [17:14] <Mightyena> Helpmeplease: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#755 [17:14] <Mightyena> Helpmeplease: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#756 [17:14] <thgilfodrol> ??> Helpmeplease win/hosts/edit
#757 [17:14] <Mightyena> Helpmeplease: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#758 [17:14] <Mightyena> Helpmeplease: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#760 [17:17] * Helpmeplease [webchat@c-65-96-119-193.hsd1.ma.comcast.net] has joined #minecrafthelp
#761 [17:18] <Helpmeplease> Hello again
#762 [17:18] <Helpmeplease> i keep crashing
#763 [17:18] <Helpmeplease> my wifi is bad sorry
#764 [17:18] <Helpmeplease> i have to keep reloding
#765 [17:18] <thgilfodrol> ??> Helpmeplease info/mcleaks
#766 [17:18] <Mightyena> Helpmeplease: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#767 [17:18] <Mightyena> Helpmeplease: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#768 [17:18] <thgilfodrol> ??> Helpmeplease win/hosts/edit
#769 [17:18] <Mightyena> Helpmeplease: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#770 [17:18] <Mightyena> Helpmeplease: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#771 [17:18] <KpopKorn> thgilfodrol. Sorry, you asked me for my username. It's CanadianKeystone.
#772 [17:18] <Helpmeplease> is there a tutorial online?
#773 [17:18] <thgilfodrol> Helpmeplease: those are the only steps you need
#774 [17:19] <Helpmeplease> i have adhd and its hard for me to remember everything
#775 [17:19] <Helpmeplease> so i uninstall mcleaks right?
#776 [17:19] <thgilfodrol> Helpmeplease: feel free to refer back to the instructions from Mightyena
#777 [17:19] <thgilfodrol> Helpmeplease: yes, that too, in addition to the instructions addressed to you
#778 [17:19] <Helpmeplease> ok also i want to say im very sorry for downloading it
#779 [17:20] <thgilfodrol> KpopKorn: looks like your account is migrated. if you have access to the email address(es) you may have used, try using those for recovery first
#780 [17:21] <thgilfodrol> KpopKorn: failing that, try sending a support request to Mojang
#781 [17:21] <thgilfodrol> ??> KpopKorn account/send-email
#782 [17:21] <Mightyena> KpopKorn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#783 [17:21] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has joined #minecrafthelp
#784 [17:21] <Ravi> Worked for me
#785 [17:21] <Ravi> Thanks guys
#786 [17:21] * Ravi [webchat@206.211.154.26] has quit. (Quit: webchat.esper.net)
#787 [17:21] <Helpmeplease> I went to file explorer but i cant find %SystemRoot%\System32\drivers\etc\hosts
#788 [17:22] <Helpmeplease> im not sure why
#789 [17:23] <thgilfodrol> Helpmeplease: don't go to file explorer directly- use the "File -> Open" menu dialog in notepad
#790 [17:23] <Helpmeplease> Ok so i see it on the notepad
#791 [17:23] <Helpmeplease> what now?
#792 [17:24] <thgilfodrol> Helpmeplease: follow the rest of the instructions
#793 [17:24] <thgilfodrol> ??> Helpmeplease info/mcleaks
#794 [17:24] <Mightyena> Helpmeplease: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#795 [17:24] <Mightyena> Helpmeplease: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#796 [17:24] <KpopKorn> thgilfodrol. Thanks. At least we know I've migrated. The email is gone for sure. I ahve contacted support. Last time, non Covid era, it took 3 weeks for a response. Looks like I'm buying a new copy ... is Minecraft cross platform these days?
#797 [17:25] <thgilfodrol> KpopKorn: support requests are still taking a few weeks, yeah
#798 [17:25] <thgilfodrol> KpopKorn: the Java edition is playable on Windows/Mac/Linux
#799 [17:25] <Helpmeplease> I deleted MCLeaks and emptied out the recycle bin
#800 [17:25] <Helpmeplease> Does that mean its uninstalled?
#801 [17:26] <thgilfodrol> Helpmeplease: no, you need to go into the control panel's "Uninstall a program" menu to uninstall programs
#802 [17:26] <thgilfodrol> KpopKorn: the Bedrock edition is the edition for cross platform
#803 [17:26] <thgilfodrol> KpopKorn: e.g. Windows 10, nintendo switch, consoles, phones, etc
#804 [17:26] <Helpmeplease> Also i haven't actually like bought minecraft yet, i made a minecraft account today because i was gonna buy it today
#805 [17:26] <Helpmeplease> Does that change a thing?
#806 [17:26] <thgilfodrol> Helpmeplease: no, your issue is caused by you using mcleaks
#807 [17:28] <KpopKorn> thgilfodrol I'M IN! You telling me I had migrated, gave me a timeline. I was able to guess my password, and use the email that doesnt exist. Thank you. Good work!
#808 [17:28] <thgilfodrol> KpopKorn: that's amazing news- and probably saved a month of waiting. nice work!
#809 [17:29] * Helpmeplease [webchat@c-65-96-119-193.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#810 [17:30] * Helpmeplease [webchat@c-65-96-119-193.hsd1.ma.comcast.net] has joined #minecrafthelp
#811 [17:30] <Helpmeplease> Im so sorry for my wifi
#812 [17:30] <Helpmeplease> i keep crashing
#813 [17:30] <Helpmeplease> i apologise
#814 [17:30] <thgilfodrol> ??> Helpmeplease info/mcleaks
#815 [17:30] <Mightyena> Helpmeplease: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#816 [17:30] <Mightyena> Helpmeplease: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#817 [17:30] <thgilfodrol> ??> Helpmeplease win/hosts/edit
#818 [17:30] <Mightyena> Helpmeplease: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#819 [17:30] <Mightyena> Helpmeplease: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#820 [17:30] <Helpmeplease> Alright im there
#821 [17:30] <Helpmeplease> now what
#822 [17:31] <thgilfodrol> Helpmeplease: "and remove all entries containing mojang in your system's Host file."
#823 [17:31] <Helpmeplease> It says "This is a sample HOSTS file used by Microsoft TCP/IP for Windows."
#824 [17:31] <Helpmeplease> thats the first thing it says
#825 [17:32] <Helpmeplease> do u want me to send what it entirely says
#826 [17:33] * KpopKorn [webchat@CPE84948c5319c3-CM84948c5319c0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#827 [17:33] <Helpmeplease> ?
#828 [17:34] <Helpmeplease> ?
#829 [17:34] * Helpmeplease [webchat@c-65-96-119-193.hsd1.ma.comcast.net] has quit. (Client Quit)
#830 [17:34] * Helpmeplease [webchat@c-65-96-119-193.hsd1.ma.comcast.net] has joined #minecrafthelp
#831 [17:34] <Helpmeplease> Im sorry i crashed again
#832 [17:34] <Helpmeplease> When im at the host thing the first thing it says is "This is a sample HOSTS file used by Microsoft TCP/IP for Windows."
#833 [17:35] <Helpmeplease> Did my wifi crash again
#834 [17:35] <Helpmeplease> hello?
#835 [17:36] <Helpmeplease> ?
#836 [17:36] <thgilfodrol> Helpmeplease: the instructions given tell you to remove all entries containing "mojang" in the file
#837 [17:37] <Helpmeplease> im there but it says This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#838 [17:37] <Helpmeplease> i dont see "mojang"
#839 [17:37] <Helpmeplease> is there a way i can send a pic
#840 [17:37] <thgilfodrol> Helpmeplease: can you generate a new hjt report?
#841 [17:37] <thgilfodrol> ??> Helpmeplease tools/hjt
#842 [17:37] <Mightyena> Helpmeplease: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#843 [17:37] <Mightyena> Helpmeplease: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#844 [17:38] * oremighty [webchat@136.35.14.26] has joined #minecrafthelp
#845 [17:39] <Helpmeplease> https://paste.ubuntu.com/p/VRwt5NBZ65/
#846 [17:39] <Helpmeplease> here
#847 [17:40] <oremighty> I can't log in due to security questions I have set a long time ago, my email for my account is defunct I just need to get in touch with someone at mojang
#848 [17:40] <Helpmeplease> https://paste.ubuntu.com/p/VRwt5NBZ65/ i pasted it
#849 [17:41] * DB9 [webchat@176.74.150.35] has joined #minecrafthelp
#850 [17:41] <thgilfodrol> ??> oremighty account/send-email
#851 [17:41] <Mightyena> oremighty: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#852 [17:41] <Helpmeplease> Here's the info and stuff https://paste.ubuntu.com/p/VRwt5NBZ65/
#853 [17:41] <Helpmeplease> now what
#854 [17:42] <thgilfodrol> Helpmeplease: okay, looks like it's gone. try logging in again
#855 [17:42] * piratebrido [webchat@host31-53-112-49.range31-53.btcentralplus.com] has joined #minecrafthelp
#856 [17:42] <Helpmeplease> wdym
#857 [17:42] <Helpmeplease> login to what?
#858 [17:42] <Helpmeplease> oh ok
#859 [17:42] <Helpmeplease> gimme a moment
#860 [17:42] <Helpmeplease> still doesnt work
#861 [17:43] <thgilfodrol> Helpmeplease: what happens when you try?
#862 [17:43] <Helpmeplease> i press "log in" and its green but when its pressed it turns gray and nothing happens
#863 [17:43] <thgilfodrol> Helpmeplease: is this on the website too?
#864 [17:44] <piratebrido> Hi. I am trying to secure my account (it's an account from 2010, but I want to change the email address), and it says it is sending me an email, but it never arrives. I've contacted support via email a few times about it but I never get a response. Does anyone have any suggestions on why the email to secure my account doesn't arrive? I am getti
#865 [17:44] <piratebrido> ng other email (not from mojang) to the account fine.
#866 [17:44] * Helpmeplease [webchat@c-65-96-119-193.hsd1.ma.comcast.net] has joined #minecrafthelp
#867 [17:44] <Helpmeplease> I AM SO SORRY
#868 [17:44] <Helpmeplease> My wifi keeps going out
#869 [17:44] <Helpmeplease> Im really sorry
#870 [17:44] <Helpmeplease> anyways, i still cant login
#871 [17:44] <thgilfodrol> Helpmeplease: is this issue on the website too?
#872 [17:44] <Helpmeplease> yes
#873 [17:44] <Helpmeplease> well its only on the website
#874 [17:45] <Helpmeplease> i hasvent bought mc yet
#875 [17:45] <thgilfodrol> Helpmeplease: which alt tool did you use?
#876 [17:45] <Helpmeplease> MCLeaks
#877 [17:45] <thgilfodrol> piratebrido: what's your username?
#878 [17:45] <thgilfodrol> Helpmeplease: try running adwcleaner
#879 [17:45] <thgilfodrol> ??> Helpmeplease av/adwcleaner
#880 [17:45] <Mightyena> Helpmeplease: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#881 [17:45] <Mightyena> Helpmeplease: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#882 [17:46] <piratebrido> thgilfodrol, same as here. piratebrido.
#883 [17:46] <Helpmeplease> free version?
#884 [17:46] <thgilfodrol> Helpmeplease: yes
#885 [17:47] <thgilfodrol> piratebrido: have you checked your junk and spam folders?
#886 [17:47] * hermes [webchat@cpe-45-50-49-220.socal.res.rr.com] has joined #minecrafthelp
#887 [17:48] * Helpmeplease [webchat@c-65-96-119-193.hsd1.ma.comcast.net] has quit. (Client Quit)
#888 [17:48] <piratebrido> thgilfodrol I checked the spam folder, no joy.
#889 [17:48] <DB9> Hello, I have problem logging into mojang account. I have got an e-mail from 2018 to my email meloun.je@sladkej.cz, that I migrated to mojang account from classic minecraft premium (I don't remeber doing it, but it might have happened) and now I cannot log in using that e-mail and if I try to reset password, I don't revieve any e-mail. I checked al
#890 [17:48] <DB9> l spam and junk folder, but it is nowhere to be found. Thanks for help in advance
#891 [17:49] <hermes> ok ran the malware scan, what am i supposed to do now
#892 [17:49] <thgilfodrol> piratebrido: how long ago did you send the emails to support?
#893 [17:50] * hermes [webchat@cpe-45-50-49-220.socal.res.rr.com] has quit. (Client Quit)
#894 [17:50] <piratebrido> thgilfodrol Last one was 13th Oct 2019, support request 40622.
#895 [17:50] <thgilfodrol> DB9: what's your username?
#896 [17:51] <thgilfodrol> piratebrido: give me a few minutes
#897 [17:51] <piratebrido> thgilfodrol Thank you, appreciate it.
#898 [17:51] <DB9> thgilfodrol it used to be Melounisko on old minecraft premium
#899 [17:52] * Noah [webchat@162.242.94.72] has joined #minecrafthelp
#900 [17:52] <Noah> Hello, I had minecraft years ago and no longer have access to the email I used. How can I get access back?
#901 [17:53] <thgilfodrol> Noah: what's your username?
#902 [17:53] * hermes [webchat@cpe-45-50-49-220.socal.res.rr.com] has joined #minecrafthelp
#903 [17:53] <Noah> Shortman78910
#904 [17:55] <thgilfodrol> DB9: does JuliusA4 ring a bell to you?
#905 [17:55] <DB9> thgilfodrol not at all
#906 [17:55] <Noah> no
#907 [17:55] <Noah> oh sorry
#908 [17:55] <thgilfodrol> Noah: does "Honkcat" ring a bell to you?
#909 [17:56] * DB9 [webchat@176.74.150.35] has quit. (Quit: webchat.esper.net)
#910 [17:56] <Noah> no
#911 [17:56] <thgilfodrol> Noah: it looks like your account may have been compromised. do you remember how you paid/have the original receipt?
#912 [17:56] <Noah> card, and no its years ago
#913 [17:56] * DB9 [webchat@176.74.150.35] has joined #minecrafthelp
#914 [17:57] <DB9> thgilfodrol My browser crashed, sorry
#915 [17:58] <thgilfodrol> DB9: your account looks like it may have been compromised too. do you remember how you paid/have the original receipt?
#916 [17:58] <thgilfodrol> ??> Noah account/send-email
#917 [17:58] <Mightyena> Noah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#918 [17:58] <thgilfodrol> Noah: if you remember the approximate year, we can try recovering the transaction ID
#919 [17:59] <DB9> thgilfodrol that is a really long time ago, I am afraid I don't remember.
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#921 [18:00] * Helpmeplease [webchat@c-65-96-119-193.hsd1.ma.comcast.net] has joined #minecrafthelp
#922 [18:00] <Helpmeplease> Im back
#923 [18:00] <Helpmeplease> i did the scan and restarted
#924 [18:00] <thgilfodrol> Helpmeplease: try logging in now
#925 [18:01] <Helpmeplease> Nope
#926 [18:01] <Helpmeplease> i pressed it and it went green to gray
#927 [18:01] <Helpmeplease> idk y
#928 [18:02] * Noah [webchat@162.242.94.72] has joined #minecrafthelp
#929 [18:02] <Helpmeplease> what should i do
#930 [18:02] <Noah> Hey I was here and then it kicked me
#931 [18:02] <Noah> I need to recover my account from years back
#932 [18:03] <Noah> My username was Shortman78910
#933 [18:03] <Noah> and I bought minecraft in 2012 id say
#934 [18:03] <Helpmeplease> cool
#935 [18:03] <thgilfodrol> ??> Noah account/send-email
#936 [18:03] <Mightyena> Noah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#937 [18:04] <Helpmeplease> thgilfodrol what do i do
#938 [18:04] <Helpmeplease> i still caNT login
#939 [18:04] <thgilfodrol> piratebrido: ah, one more thing first. are you trying to reset the email address?
#940 [18:04] <Noah> I did submit a request
#941 [18:04] <Noah> should I just wait
#942 [18:04] <thgilfodrol> ??> Helpmeplease win/cmd
#943 [18:04] <Mightyena> Helpmeplease: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#944 [18:05] <piratebrido> thgilfodrol Yes. I want to change the email address, but it's asking me to secure the account first, and that's the email that I don't appear to be receiving.
#945 [18:05] <Helpmeplease> now what
#946 [18:05] <Noah> the email was my parents and I no longer can access it but it is still active if that would help
#947 [18:05] <thgilfodrol> Helpmeplease: once you're in cmd, type "ping sessionserver.mojang.com", hit enter, and post the results on paste.ubuntu.com
#948 [18:05] <Helpmeplease> uh it just said request timed out
#949 [18:06] <thgilfodrol> Noah: unfortunately, waiting times are a bit long right now. if you have access to the email somehow, that might be faster
#950 [18:06] <thgilfodrol> Helpmeplease: are you using a vpn?
#951 [18:06] <Helpmeplease> no
#952 [18:06] <thgilfodrol> Helpmeplease: try uninstalling nordvpn
#953 [18:06] <Helpmeplease> okie
#954 [18:06] <Helpmeplease> i have it installed but im not using it
#955 [18:06] <thgilfodrol> piratebrido: is it getting stuck on the account migration part?
#956 [18:07] <thgilfodrol> piratebrido: i.e. are you at https://account.mojang.com/migrate ?
#957 [18:07] <thgilfodrol> ??> DB9 account/send-email
#958 [18:07] <Mightyena> DB9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#959 [18:07] <piratebrido> thgilfodrol No, I'm at https://my.minecraft.net/en-us/profile/. I think I done the migration a few years ago, but should I go through that process again?
#960 [18:08] <Helpmeplease> okie i uninstalled nord
#961 [18:09] <thgilfodrol> piratebrido: ah, my bad. you're migrated already
#962 [18:09] <Helpmeplease> wait it said something
#963 [18:09] <Helpmeplease> it just said something
#964 [18:09] <piratebrido> thgilfodrol I believe it wants me to set up security questions, and tries to send me an email about it? If that's familiar?
#965 [18:10] <Helpmeplease> thgilfodrol here are the results https://paste.ubuntu.com/p/th9wt2jjkf/
#966 [18:11] <Helpmeplease> does it work
#967 [18:11] <Helpmeplease> ???
#968 [18:13] <Helpmeplease> hello?
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#972 [18:14] <Helpmeplease> hello???
#973 [18:15] <Helpmeplease> https://paste.ubuntu.com/p/th9wt2jjkf/
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#975 [18:16] * Breno [webchat@186.220.230.184] has quit. (Client Quit)
#976 [18:17] <thgilfodrol> piratebrido: I've passed on your case number, username, and the date you've sent it to support so they can take a look
#977 [18:17] * DB9 [webchat@176.74.150.35] has quit. (Quit: webchat.esper.net)
#978 [18:17] <Helpmeplease> what should i do?
#979 [18:18] <Helpmeplease> Here are my results btw https://paste.ubuntu.com/p/th9wt2jjkf/
#980 [18:18] <thgilfodrol> piratebrido: if you have discord, you can join the new community discord support server so we can reach out if need be
#981 [18:18] <thgilfodrol> piratebrido: discord.gg/58Sxm23
#982 [18:19] <Helpmeplease> i gtg soon
#983 [18:19] <Helpmeplease> what do i do plz answer
#984 [18:19] <thgilfodrol> Helpmeplease: what happens if you try signing in on a different browser?
#985 [18:19] <Helpmeplease> ill check
#986 [18:19] <thgilfodrol> Helpmeplease: try using microsoft edge
#987 [18:20] <piratebrido> thgilfodrol Joined. My Discord username is whit.
#988 [18:20] <Helpmeplease> is brave browser ok
#989 [18:20] <thgilfodrol> Helpmeplease: if you have a phone with mobile data, try disconnecting from wifi and using mobile data to connect
#990 [18:20] <thgilfodrol> Helpmeplease: I'd use microsoft edge to test
#991 [18:21] <mattym> Helpmeplease, brave browser will not work with minecraft.net at all
#992 [18:22] <Helpmeplease> doesnt work on microsoft edge
#993 [18:23] <Helpmeplease> what should i do now
#994 [18:24] * thgilfod1ol [~thgilfodr@icarus.thgil.ganks.me] has joined #minecrafthelp
#995 [18:24] <Helpmeplease> please lmk
#996 [18:25] * Joe [webchat@cpc122706-nrwh13-2-0-cust543.4-4.cable.virginm.net] has joined #minecrafthelp
#997 [18:25] <Helpmeplease> hellooo?
#998 [18:25] <Joe> hello
#999 [18:25] * Joe [webchat@cpc122706-nrwh13-2-0-cust543.4-4.cable.virginm.net] has quit. (Client Quit)
#1000 [18:26] <Helpmeplease> thgilfodrol what do i do doesnt work on edge
#1001 [18:27] <Helpmeplease> i need to go soon plz lmk
#1002 [18:27] <mattym> Helpmeplease, That ping report you provided is still showing incorrect host data.
#1003 [18:27] <mattym> ??> Helpmeplease win/hosts
#1004 [18:27] <Mightyena> Helpmeplease: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1005 [18:27] <Mightyena> Helpmeplease: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#1006 [18:28] <Helpmeplease> https://paste.ubuntu.com/p/ThdKvqbk6N/
#1007 [18:28] <Helpmeplease> mattym here https://paste.ubuntu.com/p/ThdKvqbk6N/
#1008 [18:29] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 378 seconds)
#1009 [18:29] * mindkeep_znc [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#1010 [18:29] <mattym> Helpmeplease, Close it and re-open it as follows
#1011 [18:29] <mattym> ??> Helpmeplease win/hosts/edit
#1012 [18:29] <Mightyena> Helpmeplease: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1013 [18:29] <Mightyena> Helpmeplease: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1014 [18:29] <mattym> Helpmeplease, Onces its open, delete all the lines that contain mojang in them
#1015 [18:30] <Helpmeplease> i dont know which lines to delete
#1016 [18:31] <Helpmeplease> here it is when i follow the instructions
#1017 [18:31] <Helpmeplease> https://paste.ubuntu.com/p/jcSQGjjFPY/
#1018 [18:31] <Helpmeplease> but i dont know the lines to delete
#1019 [18:31] <Helpmeplease> could you tell me
#1020 [18:31] <Helpmeplease> the last 2 lines???
#1021 [18:31] <mattym> Helpmeplease, Yes
#1022 [18:32] <Helpmeplease> kk i backspaced them
#1023 [18:32] <Helpmeplease> do i just save
#1024 [18:32] <Helpmeplease> and exit out
#1025 [18:32] <mattym> Helpmeplease, Save it then close it and try to log in again
#1026 [18:33] <Helpmeplease> omg thank you so much
#1027 [18:33] <Helpmeplease> i've been here for ages but it was worth it
#1028 [18:33] <Helpmeplease> you guys are amazing
#1029 [18:33] <Helpmeplease> im gonna buy mc now
#1030 [18:34] <Helpmeplease> i've learned my lesson to not use mcleaks
#1031 [18:34] <Helpmeplease> thank you man/woman
#1032 [18:34] <Helpmeplease> byeeee
#1033 [18:34] <Helpmeplease> you guys ROCK
#1034 [18:35] <piratebrido> There's a happy customer.
#1035 [18:35] <mattym> 'future customer'
#1036 [18:35] <piratebrido> lol, true.
#1037 [18:36] * tdawg26 [webchat@45-16-7-201.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1038 [18:38] <tdawg26> i was trying to start minecraft on an old windows pc, and the launcher worked, but instead of starting the game, it gave me an error about how my "driver may not be up to date" what does this mean and how do i fix it?
#1039 [18:39] <mattym> ??> tdawg26 win/dxdiag
#1040 [18:39] <Mightyena> tdawg26: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1041 [18:43] * Vibe [webchat@ool-2f1152d4.dyn.optonline.net] has joined #minecrafthelp
#1042 [18:46] <Vibe> Hey I've been trying to run minecraft on my computer but it will not work I the only version that Ik works is 1.7.10
#1043 [18:46] * thgilfod1ol is now known as thgilfodrol
#1044 [18:46] <tdawg26> https://paste.ubuntu.com/p/MjpkTFqgCg/ i followed the directions on minecrafthopper.net, and it said to put this here. im having an error abt drivers
#1045 [18:46] <mattym> tdawg26, That computer is too old for the game.
#1046 [18:47] <mattym> Vibe, What happens in the others?
#1047 [18:47] <Vibe> it just stops responding
#1048 [18:47] <tdawg26> +mattym, thanks 4 ur help
#1049 [18:48] <Vibe> ive tried adding more ram that hasnt worked
#1050 [18:48] * tdawg26 [webchat@45-16-7-201.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1051 [18:48] <mattym> Vibe, Where do you see that message? When does it pop up.
#1052 [18:49] <Vibe> it when the Mojang screen pops up in the top left
#1053 [18:49] <mattym> ??> Vibe av/adwcleaner
#1054 [18:49] <Mightyena> Vibe: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1055 [18:49] <Mightyena> Vibe: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#1056 [18:49] <Vibe> or when i go to task manager
#1057 [18:50] * FreshBakedBeans [webchat@mobile-166-216-159-224.mycingular.net] has joined #minecrafthelp
#1058 [18:51] * Vibe [webchat@ool-2f1152d4.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1059 [18:54] * Vibe [webchat@ool-2f1152d4.dyn.optonline.net] has joined #minecrafthelp
#1060 [18:55] <Vibe> ok im back
#1061 [18:55] <mattym> Vibe, Test the game again, on the latest version
#1062 [18:57] <Vibe> IT WORKED THANK U SO MUCH
#1063 [19:02] <FreshBakedBeans> I need some help. My minecraft launcher will not allow me to log in, I changed my password and I've reinstalled as well. Don't know what else there is to do
#1064 [19:02] <mattym> FreshBakedBeans, What does it say when you try?
#1065 [19:02] <FreshBakedBeans> It just says invalid email or password, both are correct though.
#1066 [19:03] <mattym> FreshBakedBeans, What does it say if you try to log in on the minecraft.net site?
#1067 [19:04] <FreshBakedBeans> The site does nothing. It doesn't say invalid email or password. I just click the login button and nothing happens
#1068 [19:04] <mattym> ??> FreshBakedBeans tools/hjt
#1069 [19:04] <Mightyena> FreshBakedBeans: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1070 [19:04] <Mightyena> FreshBakedBeans: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1071 [19:08] <FreshBakedBeans> https://paste.ubuntu.com/p/GnWR778dJg/
#1072 [19:14] <FreshBakedBeans> I'm assuming this will take a second?
#1073 [19:14] <mattym> FreshBakedBeans, Yes
#1074 [19:14] <FreshBakedBeans> Okie Dokie
#1075 [19:14] <mattym> FreshBakedBeans, Are you on a home network connection?
#1076 [19:19] <FreshBakedBeans> yes
#1077 [19:23] <mattym> FreshBakedBeans, And the HJT report you gave me, was from the computer having the problem right?
#1078 [19:24] * Percy7w7 [webchat@190.113.209.74] has joined #minecrafthelp
#1079 [19:24] <Percy7w7> hi
#1080 [19:24] <FreshBakedBeans> yes
#1081 [19:25] <mattym> FreshBakedBeans, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1082 [19:25] <Percy7w7> i open minecraft and when i started it appears a message that says : GLFW error 65542:WGL: the driver does not appear to support opengl
#1083 [19:25] <Percy7w7> i dont have antivirus
#1084 [19:25] <FreshBakedBeans> no I do not
#1085 [19:26] <mattym> ??> Percy7w7 win/dxdaig
#1086 [19:26] <mattym> ??> Percy7w7 win/dxdiag
#1087 [19:26] <Mightyena> Percy7w7: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1088 [19:26] <Percy7w7> thanks
#1089 [19:26] <mattym> FreshBakedBeans, Hmmm, who is your Internet Service Provider?
#1090 [19:26] <FreshBakedBeans> AT&T
#1091 [19:26] <FreshBakedBeans> I've never had this issue before today though
#1092 [19:27] * Percy7w7 [webchat@190.113.209.74] has quit. (Client Quit)
#1093 [19:28] <mattym> ??> FreshBakedBeans win/hosts
#1094 [19:28] <Mightyena> FreshBakedBeans: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1095 [19:28] <Mightyena> FreshBakedBeans: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#1096 [19:31] <FreshBakedBeans> https://paste.ubuntu.com/p/Rn249r6YN2/
#1097 [19:32] <mattym> FreshBakedBeans, Odd, the way the issue is presenting would usually suggest one thing, but there is no evidence of that showing up.
#1098 [19:32] <mattym> FreshBakedBeans, Are you sure you are connected to your own network, and not another?
#1099 [19:32] <FreshBakedBeans> yes
#1100 [19:32] * Riley [webchat@ip184-187-191-41.sb.sd.cox.net] has joined #minecrafthelp
#1101 [19:33] <mattym> FreshBakedBeans, Is the connection a hotspot?
#1102 [19:33] <FreshBakedBeans> no
#1103 [19:34] * Riley [webchat@ip184-187-191-41.sb.sd.cox.net] has quit. (Client Quit)
#1104 [19:34] <mattym> FreshBakedBeans, Like a mobile data connection?
#1105 [19:36] <FreshBakedBeans> no sir
#1106 [19:36] <FreshBakedBeans> straight wifi
#1107 [19:38] <mattym> FreshBakedBeans, And your modem/router is wired into 'grid'?
#1108 [19:38] <mattym> the 'grid'*
#1109 [19:39] <FreshBakedBeans> I don't know anything that deep
#1110 [19:40] <mattym> FreshBakedBeans, Excluding the power connection, does the modem/router have cables that go into the wall/floor?
#1111 [19:40] <FreshBakedBeans> no
#1112 [19:40] <mattym> FreshBakedBeans, So its only plugged into power, and nothing else?
#1113 [19:40] <FreshBakedBeans> yes
#1114 [19:40] <mattym> FreshBakedBeans, If you unplug it, does it work off battery power?
#1115 [19:41] <FreshBakedBeans> yes
#1116 [19:41] <mattym> FreshBakedBeans, Ok, then thats a mobile hotspot.
#1117 [19:41] <FreshBakedBeans> ahh
#1118 [19:41] <FreshBakedBeans> okay
#1119 [19:41] <FreshBakedBeans> so?
#1120 [19:41] <mattym> FreshBakedBeans, Well thats probably the issue then
#1121 [19:42] <FreshBakedBeans> I don't understand how? I have no problems with anything else, it's only minecraft and i've never had this issue before
#1122 [19:42] <mattym> FreshBakedBeans, Those are notoriously unreliable for use when connecting to Mojangs services.
#1123 [19:42] <FreshBakedBeans> My sister is playing on the same internet right now
#1124 [19:42] <mattym> FreshBakedBeans, Playing what?
#1125 [19:42] <FreshBakedBeans> Minecraft
#1126 [19:43] <mattym> FreshBakedBeans, See if having her disconnect allows you to log in.
#1127 [19:43] <mattym> FreshBakedBeans, There could be some NAT restrictions on it
#1128 [19:54] <mattym> FreshBakedBeans, any luck?
#1129 [19:54] <FreshBakedBeans> none at all
#1130 [19:55] <mattym> FreshBakedBeans, So if she disconnected, you still had the same issue?
#1131 [19:55] <FreshBakedBeans> yes
#1132 [19:56] <FreshBakedBeans> we've played together before as well
#1133 [19:56] * isaxtm [webchat@187.19.251.85] has joined #minecrafthelp
#1134 [19:56] <isaxtm> hello
#1135 [19:57] <isaxtm> i am trying to log
#1136 [19:57] <isaxtm> and play in version 1.14
#1137 [19:57] <isaxtm> but my launcher doesnt allow me
#1138 [19:57] <mattym> FreshBakedBeans, Have you used any Alt-account services for the game?
#1139 [19:57] <FreshBakedBeans> no
#1140 [19:57] <mattym> isaxtm, What happens when you try?
#1141 [19:59] <isaxtm> nothing
#1142 [19:59] <isaxtm> i try to click on the button i usually clicked
#1143 [19:59] <isaxtm> the one that said
#1144 [19:59] <isaxtm> the version
#1145 [19:59] <isaxtm> but it doesnt work
#1146 [19:59] <isaxtm> it doesnt open nothing
#1147 [20:00] <mattym> isaxtm, One moment
#1148 [20:01] <mattym> ??> isaxtm win/reinst
#1149 [20:01] <Mightyena> isaxtm: You may need to reinstall the locally installed files that Minecraft puts into place.
#1150 [20:01] <Mightyena> isaxtm: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1151 [20:01] <isaxtm> thank you !
#1152 [20:01] <mattym> FreshBakedBeans, Very odd, its acting as if there is something interfering with the ability to connect to the login services, but nothing on the PC seems to be responsible.
#1153 [20:02] <FreshBakedBeans> I've never had to deal with this before
#1154 [20:03] <isaxtm> it didnt work
#1155 [20:04] <mattym> ??> isaxtm tools/hjt
#1156 [20:04] <Mightyena> isaxtm: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1157 [20:04] <Mightyena> isaxtm: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1158 [20:04] <isaxtm> the only avaiable version is 1.15.2
#1159 [20:05] <mattym> isaxtm, Test with that version for now
#1160 [20:06] <isaxtm> im trying thank you
#1161 [20:07] <isaxtm> but i don want to play version 1.15 i want 1.14
#1162 [20:07] <mattym> isaxtm, We try to do all troubleshooting on the latest version.
#1163 [20:07] <mattym> isaxtm, Does 1.15.2 load?
#1164 [20:07] <isaxtm> yes
#1165 [20:08] <isaxtm> it does
#1166 [20:08] * piratebrido [webchat@host31-53-112-49.range31-53.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1167 [20:08] <isaxtm> https://paste.ubuntu.com/p/6tJYWQ5xDV/
#1168 [20:08] * FreshBakedBeans [webchat@mobile-166-216-159-224.mycingular.net] has quit. (Quit: webchat.esper.net)
#1169 [20:09] <mattym> isaxtm, Ok, try loading up the other version then.
#1170 [20:10] <isaxtm> i cant select
#1171 [20:10] <isaxtm> opening other versions
#1172 [20:10] <isaxtm> thats the problem
#1173 [20:10] <isaxtm> i just can select version 1.15.2
#1174 [20:10] <mattym> isaxtm, You have to re-add the others. Go into the Installations tab and add one for the version you want.
#1175 [20:10] <isaxtm> i dont have other options
#1176 [20:11] <isaxtm> ty
#1177 [20:14] * FreshBakedBeans [webchat@mobile-166-216-159-224.mycingular.net] has joined #minecrafthelp
#1178 [20:15] * FreshBakedBeans [webchat@mobile-166-216-159-224.mycingular.net] has quit. (Client Quit)
#1179 [20:18] * Nick8 [webchat@c-69-254-148-40.hsd1.nm.comcast.net] has joined #minecrafthelp
#1180 [20:20] <Nick8> I recently switched computers, and when I logged into Minecraft, the website told me that I had to buy the game.
#1181 [20:21] <mattym> Nick8, On what page?
#1182 [20:32] <Nick8> the home page
#1183 [20:32] <mattym> Nick8, Which exact page?
#1184 [20:33] <Nick8> on the page for Minecraft. It says to get Minecraft instead of download it
#1185 [20:34] <mattym> Nick8, What happens if you click the Buy button?
#1186 [20:35] <Nick8> It asks how I want to play
#1187 [20:35] <mattym> Nick8, Advance through the options till you get to Java Edition
#1188 [20:35] <Nick8> It now says to buy Minecraft
#1189 [20:36] <mattym> Nick8, What does it say if you click that?
#1190 [20:36] <Nick8> It says to download it. Thank you very much!
#1191 [20:39] * Scottisak [webchat@c-xd520f2c8.cust.hiper.dk] has quit. (Quit: webchat.esper.net)
#1192 [20:48] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Ping timeout: 190 seconds)
#1193 [20:52] * Mohammed [webchat@c-71-199-90-24.hsd1.fl.comcast.net] has joined #minecrafthelp
#1194 [20:53] <Mohammed> I have problem verifying my account but I have no access to my email. I created the email like 6 years ago.
#1195 [20:54] * Mohammed [webchat@c-71-199-90-24.hsd1.fl.comcast.net] has quit. (Client Quit)
#1196 [21:01] * MAtt5 [webchat@c-73-17-148-129.hsd1.ct.comcast.net] has joined #minecrafthelp
#1197 [21:01] <MAtt5> i
#1198 [21:01] <MAtt5> i cant log in
#1199 [21:01] <MAtt5> how do i reset the questions for my account
#1200 [21:17] * kevin7 [webchat@c-73-0-25-153.hsd1.fl.comcast.net] has joined #minecrafthelp
#1201 [21:18] <kevin7> its not letting me login , it says im not online but im connected to the internet
#1202 [21:27] * silvermoon [webchat@172-11-89-93.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1203 [21:27] <silvermoon> Hello, please help! I'm trying to get a refund on my purchase
#1204 [21:28] * nickname [webchat@172-11-89-93.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1205 [21:29] <nickname> Do you guys offer refundS?
#1206 [21:30] <nickname> Do you guys offer refunds if I accidentally bought the wrong version of the game?
#1207 [21:30] <nickname> I'm trying to buy the other version
#1208 [21:31] <Andrio> nickname, which version did you buy?
#1209 [21:31] <nickname> java edition
#1210 [21:31] <nickname> Andrio java edition
#1211 [21:31] <Andrio> ??> nickname account/refund
#1212 [21:31] <Mightyena> nickname: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#1213 [21:32] <nickname> Mightyena all they said "Different editions of Minecraft are not interchangeable. If you have accidentally bought the wrong Minecraft edition, contact the appropriate support team for your console. ". does that mean it is refundable though
#1214 [21:32] <nickname> Andrio ??
#1215 [21:33] <Andrio> nickname, Java Edition is refundable.
#1216 [21:36] <nickname> Andrio oh okay,, so we just contact them and just request for a refund and they'll do it?
#1217 [21:36] <Andrio> nickname, possibly, yes
#1218 [21:37] <nickname> Andrio aren't we supposed to refund it within two weeks though? what if they don't reply with that
#1219 [21:37] <Andrio> nickname, pretty sure the date you sent it will still be on record
#1220 [21:38] * silvermoon [webchat@172-11-89-93.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1221 [21:38] <nickname> Andrio okay thank you!
#1222 [21:43] * matt7 [webchat@121.212.25.211] has joined #minecrafthelp
#1223 [21:43] <matt7> Hello u need
#1224 [21:43] * Panic [webchat@189.165.208.177] has joined #minecrafthelp
#1225 [21:43] <matt7> I need help
#1226 [21:43] <Panic> i need help
#1227 [21:43] <matt7> everytime i put in my card to purchase
#1228 [21:43] <matt7> minecraft
#1229 [21:44] <matt7> a message comes up and it says error validating pls check details
#1230 [21:44] <matt7> can anyone please help me ive been trying for for a day and nothing
#1231 [21:44] <matt7> all i want to do is play mc
#1232 [21:44] <matt7> pls
#1233 [21:45] <matt7> Andrio you helped me yesterday
#1234 [21:45] * Panic [webchat@189.165.208.177] has quit. (Client Quit)
#1235 [21:45] <matt7> can u help me again
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#1237 [22:08] * ali [webchat@107-222-102-175.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1238 [22:08] <ali> How do i get a refund?
#1239 [22:09] <Andrio> ??> ali account/refund
#1240 [22:09] <Mightyena> ali: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#1241 [22:09] <ali> I had no consent
#1242 [22:09] <Andrio> What did you do?
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#1245 [22:30] <Helpus2020> We just downloaded Minecraft java for my macbook Air running on mojave 10.14.1. When we opened launcher and clicked "Play", the download stopped halfway and wouldn't move. then we got a long error message titled "THE GAME HAS FAILED TO LAUNCH"! We are stumped. What to do?
#1246 [22:34] * Helpus2020 [webchat@192-0-253-44.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
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#1248 [22:52] * Charlie [webchat@99-174-187-232.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#1249 [22:52] <Cistrix> Hey there, I've been trying to log onto my account, but it's saying I have the incorrect password. I went to go change the password with what I was attempting, but it said that I can't use the same password as I had before. Does anyone else have this issue?
#1250 [22:52] <Charlie> Hi! I'm currently getting the ERROR: 36061 error, which crashes my game as soon as I load in on fullscreen.
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#1255 [23:11] <Paris> Hey, I am trying to purchase Minecraft Java Edition on my pc and i have created an account and verified it and have filled in all the information for the purchase, but when i click the purchase button it just loads for a while saying it is placing order, and then it just says "error placing order, An error occurred while placing order, please verif
#1256 [23:11] <Paris> y credit card info and try again". I have made sure all the information is correct but it still will not let me purchase.
#1257 [23:11] <jcrab5> ok ive bought minecraft two times in my life, in 2008 and 2014. WHO TF DO I HAVE TO TALK TO
#1258 [23:12] <jcrab5> can i please get with someone 1on1
#1259 [23:20] * MildKid [webchat@pool-74-105-3-151.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1260 [23:21] <MildKid> Whenever I try to launch Minecraft, a window opens and then promptly closes.
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