#1 [00:00] * joaogatto [webchat@201.158.23.211] has joined #minecrafthelp
#2 [00:00] <joaogatto> can only play demo
#3 [00:01] <joaogatto> but i bought the game many years ago. I have the reciept
#4 [00:14] * Paris [webchat@pa49-181-16-48.pa.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#5 [00:18] * Lonzo [webchat@c-71-60-226-53.hsd1.pa.comcast.net] has joined #minecrafthelp
#6 [00:19] <Lonzo> I cannot sign into my acocunt
#7 [00:19] <Absol> Lonzo: Please keep it civil
#8 [00:19] <Lonzo> i cant sign into my account
#9 [00:20] <Lonzo> hello
#10 [00:20] <Lonzo> yo
#11 [00:20] <Lonzo> yo
#12 [00:20] <Lonzo> yo
#13 [00:20] * Absol kicked Lonzo from #minecrafthelp (Reason: onzo :Stop spamming)
#14 [00:23] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#15 [00:24] <joaogatto> hey
#16 [00:24] <joaogatto> can someone help out?
#17 [00:29] <joaogatto> useless... as usual
#18 [00:30] <Andrio> joaogatto, what was your profile name?
#19 [00:38] * Taxi [webchat@c-68-55-177-213.hsd1.mi.comcast.net] has joined #minecrafthelp
#20 [00:39] <Taxi> I am having unusual texture stitching problems
#21 [00:39] * Taxi [webchat@c-68-55-177-213.hsd1.mi.comcast.net] has quit. (Client Quit)
#22 [00:49] * P7 [webchat@pa49-181-16-48.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#23 [00:50] <P7> I bought minecraft and i am trying to download it but once i click install it says to put in username and password and i do that but it doesnt work so i dont understand why it wont let me download it
#24 [00:52] <P7> can someone please help i have been trying to get this to work all day
#25 [00:55] <GreyVulpine> "Doesn't work" how?
#26 [01:01] * jcrab5 [webchat@69-148-47-142.lightspeed.nsvltn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#27 [01:13] <P7> i just got it to work just then yayyyyyy, i found an alternative way to download it and its working now. THANK YOUUU!
#28 [01:47] * SharpKawai [webchat@79.105.159.68] has joined #minecrafthelp
#29 [01:52] <SharpKawai> Hi, I can’t log into my account. The password or email is incorrect, although I enter everything correctly. On the site, I enter the login and password and click log in but nothing happens, what do you advise to do?
#30 [01:53] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Quit: http://quassel-irc.org - Chat comfortably. Anywhere.)
#31 [02:09] * Sean [webchat@cpe-184-54-181-34.swo.res.rr.com] has joined #minecrafthelp
#32 [02:14] <Sean> so my minecraft java keeps sending me this message and it tells me i need to up date my drivers and i cant figure it out and i was wondering if i could get some help. Also I've been having a problem with java for awhile because I've had this game for years on this account and now since i got a new desktop computer it wont let me play java on this c
#33 [02:14] <Sean> omputer. If i need to i can somehow send an attachment of what it says
#34 [02:33] * SharpKawai [webchat@79.105.159.68] has quit. (Quit: webchat.esper.net)
#35 [02:53] * SharpKawai [webchat@79.105.159.68] has joined #minecrafthelp
#36 [03:50] * nepo [webchat@34.89-11-198.nextgentel.com] has joined #minecrafthelp
#37 [03:56] <nepo> Minecraft dont work. I try to start it and then the Mincraft game output pop up and there stand this: Using default game log configuration client-1.12.xml (outputs XML). I dont know what to do. Then minecraft starts but i dont get in to the main menu and the game crashes. What can i do so it work???
#38 [04:04] * Mekurito [webchat@82.34.190.222] has joined #minecrafthelp
#39 [04:05] <Mekurito> hello?
#40 [04:06] <Mekurito> I'm not sure hoe to download Minecraft 1.8.8 on my MacBook. I've searched many tutorials however none are the same as my MacBooks.
#41 [04:08] <Mekurito> How**
#42 [04:14] * Monstro [webchat@c-73-42-159-154.hsd1.wa.comcast.net] has joined #minecrafthelp
#43 [04:15] * Monstro [webchat@c-73-42-159-154.hsd1.wa.comcast.net] has quit. (Client Quit)
#44 [04:17] * Mekurito [webchat@82.34.190.222] has joined #minecrafthelp
#45 [04:19] <Mekurito> Hello, I've tried to download Minecraft 1.8.8 on my MacBook but it doesn't seem to work. I've tried different tutorials but none of them seem to look the same as my MacBook's.
#46 [04:20] * Mekurito [webchat@82.34.190.222] has quit. (Client Quit)
#47 [04:20] * Mekurito [webchat@82.34.190.222] has joined #minecrafthelp
#48 [04:21] <Mekurito> Hello, I've tried to download Minecraft 1.8 on my MacBook but it doesn't seem to work. I've also tried many tutorials but none of them look like my MacBook's. Can you help?
#49 [04:25] <Mekurito> Also, I do have Minecraft 1.15.2 but I still don't know how to update it.
#50 [04:25] * uju [webchat@222-152-24-131-fibre.sparkbb.co.nz] has joined #minecrafthelp
#51 [04:25] * uju [webchat@222-152-24-131-fibre.sparkbb.co.nz] has quit. (Client Quit)
#52 [04:28] <Andrio> Mekurito, why are you looking for Minecraft 1.8?
#53 [04:28] <Mekurito> Because most servers for Minecraft are on there
#54 [04:28] * icanthearmyfootsteps [webchat@23-116-164-138.lightspeed.sgnwmi.sbcglobal.net] has joined #minecrafthelp
#55 [04:28] <Mekurito> For multiplayer
#56 [04:29] <Andrio> Not sure that's true, but ok
#57 [04:29] <Andrio> ??> Mekurito launcher/change-version
#58 [04:29] <Mightyena> Mekurito: To change your game to a different version, start the launcher. Select Installations -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the Java Edition tab, select the profile you just created using the drop down arrow left of the Play button, then click Play.
#59 [04:29] <Mekurito> at least the ones I would like to play
#60 [04:29] <Andrio> Mekurito, when using a version that isn't the current release, you must also change the working directory.
#61 [04:30] <Mekurito> thanks
#62 [04:30] <icanthearmyfootsteps> hello, I am having a problem, in java i can hear myself walk, no matter the biome. I don't even splash in water. I've tried reinstalling, deleting .minecraft and reinstalling, I still gotta try updating audio drivers but like im pretty sure that isn't the problem cause i have win 10 edition for crossplay and it works fine
#63 [04:32] <icanthearmyfootsteps> or am I tripping on nothing and they just updated java sounds while I wasn't looking?
#64 [04:37] <icanthearmyfootsteps> gg
#65 [04:39] * libby [webchat@host81-129-31-118.range81-129.btcentralplus.com] has joined #minecrafthelp
#66 [04:40] <libby> hey so i have trouple upating to the newer version of minecraft , my boyfriend has just downloaded it and everything on his is different than mine for example he doesnt have "single player or multiplayer" he has "play or with friends" have we got different versions and if so can we still play together?
#67 [04:43] * libby [webchat@host81-129-31-118.range81-129.btcentralplus.com] has quit. (Client Quit)
#68 [05:01] * SharpKawai [webchat@79.105.159.68] has quit. (Quit: webchat.esper.net)
#69 [05:11] * Tomek3k69 [webchat@178.23.110.107] has joined #minecrafthelp
#70 [05:11] <Tomek3k69> Witam
#71 [05:12] <Tomek3k69> Mam taki problem iz moje hasło zostało ujawnione
#72 [05:12] <Tomek3k69> no i straciłem całkowicie konto mojang
#73 [05:12] <Tomek3k69> czy dało by sie jakoś
#74 [05:12] <Tomek3k69> odzyskać je ?
#75 [05:44] * ayohannah [webchat@94.59.166.32] has joined #minecrafthelp
#76 [05:48] * ayohannah [webchat@94.59.166.32] has quit. (Client Quit)
#77 [05:48] * Sean [webchat@cpe-184-54-181-34.swo.res.rr.com] has quit. (Quit: webchat.esper.net)
#78 [06:30] * Navi [webchat@lfbn-poi-1-814-192.w86-254.abo.wanadoo.fr] has joined #minecrafthelp
#79 [06:31] <Navi> Hello, i instal minecraft after long year, but i cant instal it
#80 [06:31] <Navi> do you speak french ?
#81 [06:32] <Navi> i cant instal luncher, i have error code 2753
#82 [06:41] * Nerflederf [webchat@38.146.73.144] has joined #minecrafthelp
#83 [06:42] <Nerflederf> Hi, my redemption code for minecraft windows 10 edition isnt working. i own the game, i paid for the game. I want the game.. i dont mean to come off harsh, but fr, i paid money, i want the game
#84 [06:43] <thgilfodrol> Nerflederf: how did you buy the game?
#85 [06:44] <Nerflederf> i used my old debit card (which i dont have access to anymore cause its been 7 years. I also have the code for the game that i was given and it says the code has already been claimed.
#86 [06:44] <thgilfodrol> Nerflederf: to clarify, are you talking about the java edition, or the bedrock (win10) edition?
#87 [06:46] <Navi> Hello,
#88 [06:46] <Navi> Je voulais télécharger Minecraft Java Edition pour Windows, puis il me donne la possibilité de le réparer ou de le supprimer et lorsque je clique sur l'un d'eux, le message " Le programme d'installation a rencontré une erreur inattendue lors de l'installation de ce package. Cela peut indiquer le problème avec ce package. Le code d'erreur est 2753
#89 [06:46] <Navi> I wanted to download Minecraft Java Edition for Windows, then it gives me the option to repair or delete it and when I click on one of them, the message "The installation program encountered an unexpected error while trying to installing this package. This may indicate the problem with this package. Error code is 2753
#90 [06:46] <Nerflederf> Im talking about the windows 10 edition. I bought java in 2013, and i have a redemption code for windows 10
#91 [06:47] <thgilfodrol> Nerflederf: do you have multiple microsoft accounts/have others using the same win10 PC?
#92 [06:47] <thgilfodrol> Nerflederf: perhaps it was accidentally redeemed on a different account
#93 [06:47] <Nerflederf> no.
#94 [06:48] <Nerflederf> it wasnt redeemed by me, i know that
#95 [06:48] <thgilfodrol> ??> Nerflederf account/send-email
#96 [06:48] <Mightyena> Nerflederf: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#97 [06:49] <Nerflederf> ugh everytime i seek help on this issue im sent somewhere else.
#98 [06:50] <thgilfodrol> ??> Navi tools/hjt
#99 [06:50] <Mightyena> Navi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#100 [06:50] <Mightyena> Navi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#101 [06:50] <thgilfodrol> Nerflederf: this channel is for tech support, unfortunately- we don't have access to account data here
#102 [06:51] <Nerflederf> I totally get that, but FR, this is getting annoying. This is my third source for "help" and i havent gotten any. im asked the same questions by different people, and I am tired of it. I just wanna play minecraft with my daughter. im closing this window now. good night
#103 [06:52] <Navi> thx i do it
#104 [06:53] <thgilfodrol> Navi: once you finish, post the link here
#105 [06:56] <Navi> https://paste.ubuntu.com/p/V4JvXX7TwD/
#106 [07:04] <thgilfodrol> Navi: can you uninstall "Advanced Systemcare"?
#107 [07:05] * gnojoker [webchat@71-84-57-247.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#108 [07:06] <Navi> i have asc since a long time, but ok, i can try
#109 [07:07] <gnojoker> I download the Minecraft launcher already but when I start it the progress bar will just stop at some point, anyone know why?
#110 [07:10] <Navi> +thgilfodrol it's uninstalled
#111 [07:11] <thgilfodrol> Navi: try reinstalling/repairing the game now
#112 [07:11] <Navi> i have the same warning
#113 [07:12] <Navi> remove or repair dont work sry
#114 [07:12] <thgilfodrol> Navi: can you try downloading the installer again?
#115 [07:16] <Navi> it's same, i have same option. Change is locked and remove, and repair dont work, error 2753 like at the start
#116 [07:17] <thgilfodrol> Navi: can you open cmd?
#117 [07:17] <thgilfodrol> ??> Navi win/cmd
#118 [07:17] <Mightyena> Navi: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#119 [07:18] <Navi> yes i do it
#120 [07:18] <Navi> i'm on cmd
#121 [07:19] <thgilfodrol> Navi: what's the name of the last MinecraftInstaller.msi that you've downloaded
#122 [07:19] <thgilfodrol> Navi: i.e. what's the number at the end of the name up to now
#123 [07:20] <Navi> my installer name is MinecraftInstaller.msi
#124 [07:20] <thgilfodrol> Navi: is that the most recently downloaded one?
#125 [07:20] <Navi> yes
#126 [07:21] <Navi> i delet other installer before you request me to reinstal the installer
#127 [07:22] <thgilfodrol> Navi: gotcha. did you save the installer to your Downloads folder?
#128 [07:23] <Navi> i lunch the installer in dowload folder
#129 [07:24] <thgilfodrol> Navi: okay. in cmd, type: certutil -hashfile "Downloads\MinecraftInstaller.msi" MD5
#130 [07:25] <thgilfodrol> Navi: then hit enter, copy/paste the result to paste.ubuntu.com and link it here
#131 [07:25] <Navi> https://paste.ubuntu.com/p/kJPkr287GV/
#132 [07:27] <thgilfodrol> Navi: okay, looks like your file is downloading correctly. must be either something running on your computer interfering, or a system issue
#133 [07:27] <thgilfodrol> Navi: let's try checking system files first
#134 [07:27] <thgilfodrol> ??> Navi win/sfc
#135 [07:27] <Mightyena> Navi: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#136 [07:27] <Mightyena> Navi: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#137 [07:28] * Ned [webchat@host86-145-6-158.range86-145.btcentralplus.com] has joined #minecrafthelp
#138 [07:29] <Ned> Hey guys, I haven't used my minecraft account in ages but when i try to recover my account it doesn't work
#139 [07:30] <thgilfodrol> Ned: what's your username?
#140 [07:31] <Ned> nedwelch
#141 [07:31] * Shorgaaar [webchat@33.135.14.37.dynamic.jazztel.es] has joined #minecrafthelp
#142 [07:32] <Shorgaaar> hello
#143 [07:32] * Shorgaaar [webchat@33.135.14.37.dynamic.jazztel.es] has quit. (Client Quit)
#144 [07:32] <thgilfodrol> Ned: is this for java edition?
#145 [07:32] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#146 [07:32] <Ned> it may have been
#147 [07:32] <Ned> it was good couple years ago when i was on PC
#148 [07:32] <thgilfodrol> Ned: there's no record of that username that I can find
#149 [07:33] <Ned> that weird I've got email from mojang
#150 [07:33] <thgilfodrol> Ned: you have the original purchase receipt? don't post it here
#151 [07:33] <Ned> back in 2012 though
#152 [07:33] <Ned> No i only have a register confirmation
#153 [07:34] <Ned> but when click on the link to activate account it has expired
#154 [07:34] <thgilfodrol> Ned: ah, in that case you should be fine if you tried making the account again
#155 [07:34] <thgilfodrol> Ned: you didn't pay for the game yet right?
#156 [07:34] <Ned> no i paid for it probably back in 2012
#157 [07:35] <Ned> should i just remake the account using same email will it refund me of something sorry I'm not very savvy on this stuff
#158 [07:35] <thgilfodrol> Ned: if you can find the purchase info, include it and any other info you can remember in an email to mojang
#159 [07:35] <thgilfodrol> ??> Ned account/send-email
#160 [07:35] <Mightyena> Ned: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#161 [07:36] <Ned> thank you guys I'll give it a go
#162 [07:37] <thgilfodrol> Ned: no problem, good luck!
#163 [07:37] <Navi> It's finish
#164 [07:38] <Navi> https://paste.ubuntu.com/p/wFXjfPRt5v/
#165 [07:46] * Ned [webchat@host86-145-6-158.range86-145.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#166 [07:50] * nepo [webchat@34.89-11-198.nextgentel.com] has quit. (Quit: webchat.esper.net)
#167 [07:52] * Daniel2 [webchat@160.226.174.210] has joined #minecrafthelp
#168 [07:53] <Daniel2> Forgot password and not receiving email to reset
#169 [07:57] <Navi> +thgilfodrol
#170 [08:00] <thgilfodrol> Daniel2: have you checked spam and junk folders?
#171 [08:01] <thgilfodrol> Navi: try using the installer now
#172 [08:04] * Min [webchat@121.165.149.191] has joined #minecrafthelp
#173 [08:04] * infidel68 [webchat@pool-68-134-153-146.bltmmd.fios.verizon.net] has joined #minecrafthelp
#174 [08:04] <Min> Hi, I can’t figure out my password
#175 [08:05] <Min> I have moved to another country so I don’t have the same phone number that I used to have.
#176 [08:06] * Min [webchat@121.165.149.191] has quit. (Client Quit)
#177 [08:06] <Navi> it's same ;(
#178 [08:06] <Navi> damn
#179 [08:07] <Daniel2> yes no email
#180 [08:08] <Daniel2> yes i checked. there is nothing
#181 [08:08] <infidel68> Just upgraded my MoBo and CPU. Installing Minecraft and get the error, "Installation directory must be on local hard drive." Tried to install on all of my drives with same message, wont install.
#182 [08:09] <thgilfodrol> Daniel2: what's your username?
#183 [08:10] <thgilfodrol> Navi: okay, try adwcleaner now
#184 [08:10] <thgilfodrol> ??> Navi av/adwcleaner
#185 [08:10] <Mightyena> Navi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#186 [08:10] <Mightyena> Navi: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#187 [08:11] <thgilfodrol> infidel68: do you have any symlinks/ntfs junctions set up?
#188 [08:12] <Daniel2> sent private message +thgilfodrol
#189 [08:12] <thgilfodrol> Daniel2: you can just talk here
#190 [08:13] <infidel68> Not sure what the symlinks/ntfs junctions is
#191 [08:13] <thgilfodrol> Daniel2: I need your username. you should just say it here
#192 [08:13] <Daniel2> Danielhaydenschwarz@gmail.com
#193 [08:13] <thgilfodrol> Daniel2: that's not your username
#194 [08:13] <Daniel2> I dont remember
#195 [08:14] <Daniel2> just the email i used and recognises
#196 [08:14] <thgilfodrol> ??> Daniel2 account/send-email
#197 [08:14] <Mightyena> Daniel2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#198 [08:14] <Daniel2> thank you
#199 [08:14] <thgilfodrol> infidel68: can you send me a screenshot of the error message?
#200 [08:14] * Daniel2 [webchat@160.226.174.210] has quit. (Quit: webchat.esper.net)
#201 [08:19] <infidel68> how to send
#202 [08:19] <thgilfodrol> ??> infidel68 screenshot
#203 [08:19] <Mightyena> infidel68: To take a screenshot in-game, press F2 while in the game. You should get a notification of the screenshot filename in-game.
#204 [08:19] <Mightyena> infidel68: Screenshots are saved in the "screenshots" folder of the .minecraft folder. To locate your minecraft folder, see ?? launcher/.minecraft
#205 [08:19] <thgilfodrol> infidel68: err, ignore that
#206 [08:20] <thgilfodrol> infidel68: go to the error, press the "PrtSc" button on your keyboard, then go to www.imgur.com and hit "Ctrl + V"
#207 [08:20] <thgilfodrol> infidel68: then post the link here
#208 [08:21] * Guilherme1553 [webchat@128.201.158.130] has joined #minecrafthelp
#209 [08:21] * Navi [webchat@lfbn-poi-1-814-192.w86-254.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#210 [08:21] * Guilherme1553 [webchat@128.201.158.130] has quit. (Client Quit)
#211 [08:22] <infidel68> https://imgur.com/4ayjLsQ
#212 [08:23] <thgilfodrol> infidel68: can you copy and paste here the path in the field behind it?
#213 [08:24] <infidel68> C:\Program Files (x86)\Minecraft Launcher\
#214 [08:26] * Navi [webchat@lfbn-poi-1-814-192.w86-254.abo.wanadoo.fr] has joined #minecrafthelp
#215 [08:26] <Navi> hi i finish the adwcleer and restart
#216 [08:27] <thgilfodrol> Navi: can you try using the launcher now?
#217 [08:28] <Navi> the installer missed in my dl folder
#218 [08:28] <Navi> i re dl it
#219 [08:30] <thgilfodrol> infidel68: is this your first time installing the game?
#220 [08:31] <infidel68> it is since upgrading
#221 [08:31] <thgilfodrol> infidel68: and you had no issues before?
#222 [08:31] <infidel68> never
#223 [08:32] <thgilfodrol> infidel68: try checking the system files for issues
#224 [08:32] <thgilfodrol> ??> infidel68 win/sfc
#225 [08:32] <Mightyena> infidel68: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#226 [08:32] <Mightyena> infidel68: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#227 [08:32] <infidel68> had mc since 2012 and installed many different time with no issues
#228 [08:33] <Navi> it's same, i can just repair or remove on the minecraft luncher setup, and i have the same error, i cry a little ^^
#229 [08:33] * Eliasaasaas [webchat@2.174.138.53] has joined #minecrafthelp
#230 [08:35] <Eliasaasaas> Hello so i got following problem, if i try to login on the minecraft website or the client it says error. But i can login at the mojang account page. So i reset my password and still the same problem the site and client say: Error but i can login at the mojang account website.
#231 [08:35] <Eliasaasaas> so can you help me
#232 [08:35] <Eliasaasaas> ?
#233 [08:36] <thgilfodrol> Eliasaasaas: did you use mcleaks
#234 [08:36] <Eliasaasaas> a very long time ago
#235 [08:36] <thgilfodrol> ??> Eliasaasaas info/mcleaks
#236 [08:36] <Mightyena> Eliasaasaas: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#237 [08:36] <Mightyena> Eliasaasaas: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#238 [08:36] <thgilfodrol> ??> Eliasaasaas win/hosts/edit
#239 [08:36] <Mightyena> Eliasaasaas: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#240 [08:36] <Mightyena> Eliasaasaas: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#241 [08:37] * Robskan [webchat@178-84-139-119.dynamic.upc.nl] has joined #minecrafthelp
#242 [08:38] * Robskan [webchat@178-84-139-119.dynamic.upc.nl] has quit. (Client Quit)
#243 [08:43] * lopesgoncalo [webchat@141.245.54.77.rev.vodafone.pt] has joined #minecrafthelp
#244 [08:43] <lopesgoncalo> Hi
#245 [08:43] <thgilfodrol> infidel68, Navi: I'm not quite sure why you two are getting these launcher errors. can you try asking in the community support discord server? https://discord.gg/58Sxm23
#246 [08:43] <thgilfodrol> hi lopesgoncalo
#247 [08:43] <lopesgoncalo> I have just bought and installed minecraft
#248 [08:43] <lopesgoncalo> installed Java as well
#249 [08:44] <Navi> ok i try it
#250 [08:44] <lopesgoncalo> But when I open the launcher and press Play, it just closes down and the game does not launch
#251 [08:44] <thgilfodrol> ??> lopesgoncalo launcher/log-txt
#252 [08:44] <Mightyena> lopesgoncalo: We need to see your full launcher log, which is created in the game directory.
#253 [08:44] <Mightyena> lopesgoncalo: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#254 [08:44] <Navi> very thanks +thgilfodrol
#255 [08:45] <lopesgoncalo> where can i find my .minecraft folder_
#256 [08:45] <thgilfodrol> ??> lopesgoncalo win/.minecraft
#257 [08:45] <Mightyena> lopesgoncalo: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#258 [08:47] <lopesgoncalo> Ok I pasted it there already
#259 [08:48] <thgilfodrol> lopesgoncalo: can you link it here?
#260 [08:48] <lopesgoncalo> https://paste.ubuntu.com/p/GYFCCrSzkn/
#261 [08:49] * infidel68 [webchat@pool-68-134-153-146.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#262 [08:52] <lopesgoncalo> Any luck?
#263 [08:55] <thgilfodrol> lopesgoncalo: I'm not seeing anything wrong- can you get this other log?
#264 [08:55] <thgilfodrol> ??> lopesgoncalo launcher/log
#265 [08:55] <Mightyena> lopesgoncalo: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#266 [08:57] * jlsouzajuniot [webchat@187.7.2.232] has joined #minecrafthelp
#267 [08:57] <jlsouzajuniot> bom dia
#268 [08:57] <jlsouzajuniot> baixei o minecrafy java ed
#269 [08:57] <jlsouzajuniot> mas o arquivo nao abre no meu computador
#270 [08:57] <thgilfodrol> jlsouzajuniot: this is an english only channel
#271 [08:58] <jlsouzajuniot> é um com o windows 10
#272 [08:58] <thgilfodrol> ??> jlsouzajuniot lang/pt
#273 [08:58] <Mightyena> jlsouzajuniot: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#274 [08:58] <lopesgoncalo> I am trying to follow those instructions, but when I press "Play" the app just closes... not even the Minecraft game output opens...
#275 [08:59] <jlsouzajuniot> Good Morning downloaded or minecraft java ed in my name, but the file I downloaded does not open.
#276 [08:59] <jlsouzajuniot> I have windown 10
#277 [09:00] <thgilfodrol> lopesgoncalo, jlsouzajuniot: try asking in the discord help server, at https://discord.gg/58Sxm23
#278 [09:01] * jlsouzajuniot [webchat@187.7.2.232] has quit. (Client Quit)
#279 [09:17] * Navi [webchat@lfbn-poi-1-814-192.w86-254.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#280 [09:39] * killigeo [webchat@94-214-182-242.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#281 [09:39] <killigeo> Hello
#282 [09:40] <killigeo> I bought minecraft just now ad tried to log in for the first time but it gives an error saying it is an incorrect email adress or password but i am a 100% it is the correct email and even tried resetting the password. I also answered those extra safety questions and redownloaded Minecraft java edition. It also does not sign me in on the website. Wh
#283 [09:40] <killigeo> at should i do to log in?
#284 [09:41] <killigeo> I really want to play the game
#285 [09:47] * Sushi8 [webchat@50-81-145-230.client.mchsi.com] has joined #minecrafthelp
#286 [09:52] <lopesgoncalo> I have been asking in the discord channel but no one seems to reply..
#287 [09:52] <Sushi8> Quick question, Do we have an ETA on when the auth server are going to be back up?
#288 [09:54] * Eric [webchat@94-211-87-69.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#289 [09:56] <Eric> Hello, my minecraft account is linked to an old school email which can't be accessed anymore and the security questions were done around 7 or 8 years ago. Is there a way to change this so I can log in again?
#290 [09:58] * bildramer [~bildramer@p200300CF371C8D007F67408D92F33914.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#291 [09:59] * bildramer [~bildramer@p200300CF371C8D007F67408D92F33914.dip0.t-ipconnect.de] has joined #minecrafthelp
#292 [10:01] * killigeo [webchat@94-214-182-242.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#293 [10:06] * mac [webchat@p57A43DA6.dip0.t-ipconnect.de] has joined #minecrafthelp
#294 [10:06] <mac> hey,
#295 [10:11] <mac> so yesterday i tried to fix my issue which is that when I want to log in or play the launcher says im offline even though im connected to the internet and everything else works. So I looked it up and found a few ways to fix it but none of them worked. Then Yesterday i was here as well an I was told to press win+R and Type in some stuff (at the end
#296 [10:11] <mac> there was drivers\etc) and then I should copy the data from the folder hosts into Ubuntu Pastebin and send them the URL because they said there was something wrong with my Dns or so but when I finished it no one replied.
#297 [10:11] <mac> heres the URL https://paste.ubuntu.com/p/TVkpkm4qMD/
#298 [10:14] * Eric [webchat@94-211-87-69.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#299 [10:25] * lopesgoncalo [webchat@141.245.54.77.rev.vodafone.pt] has quit. (Quit: webchat.esper.net)
#300 [10:29] * Shizukesa [webchat@cor04-1-78-202-43-15.fbx.proxad.net] has joined #minecrafthelp
#301 [10:30] <Shizukesa> Hello
#302 [10:30] * Shizukesa [webchat@cor04-1-78-202-43-15.fbx.proxad.net] has quit. (Client Quit)
#303 [10:32] * Sora [webchat@c-68-56-130-33.hsd1.mi.comcast.net] has joined #minecrafthelp
#304 [10:34] <Sora> Hi, I tried to log in to my brothers old account a couple days ago but I apparently had the wrong password. So I kept trying over the course of several days but I don’t have access to the email. I tried to migrate it and I put all the info and it said the account was migrated. So if they know it was migrated shouldn’t I be able to get into the acco
#305 [10:34] <Sora> unt seeing the password worked?
#306 [10:41] * Master1xs [webchat@public-gprs411975.centertel.pl] has joined #minecrafthelp
#307 [10:41] <Master1xs> HELLO
#308 [10:42] <Master1xs> i have problem with account login
#309 [10:42] <Master1xs> Iforget my email adres password and now i cant change password to my minecraft account
#310 [10:42] * lebkuchen [webchat@47.74.186.155] has joined #minecrafthelp
#311 [10:43] <Master1xs> hello
#312 [10:43] <lebkuchen> Hi I've met a problem while uploading minecraft launcher
#313 [10:43] * Master1xs [webchat@public-gprs411975.centertel.pl] has quit. (Client Quit)
#314 [10:44] <lebkuchen> It freezes in the loading bar and I've tried it several times, it jumps out "unable to download Minecraft Native Launcher" failure msg
#315 [10:45] <lebkuchen> Just joined and bought the java edition a couple of hours ago
#316 [10:49] * lebkuchen [webchat@47.74.186.155] has quit. (Quit: webchat.esper.net)
#317 [10:54] * Kiciada [webchat@77.73.16.12] has joined #minecrafthelp
#318 [10:55] <Kiciada> I can log to mojang account but I can play only demo. I lose password to email which I log into mojang
#319 [10:58] * lloyd [webchat@84.70.47.20] has joined #minecrafthelp
#320 [10:58] <lloyd> why cant I sign in to my account
#321 [10:59] * lloyd [webchat@84.70.47.20] has quit. (Client Quit)
#322 [10:59] * lopesgoncalo [webchat@141.245.54.77.rev.vodafone.pt] has joined #minecrafthelp
#323 [11:00] <lopesgoncalo> No one can seem to help me in the discord chat..
#324 [11:00] <lopesgoncalo> I have now installed a software to scan my pc for malware and disable them, restarted it and nothing happens
#325 [11:00] <lopesgoncalo> When I open the launcher and press Play it just closes down
#326 [11:01] <lopesgoncalo> And when I opened the file latest.log within my .minecraft folder this is what showed
#327 [11:01] <lopesgoncalo> https://paste.ubuntu.com/p/GNwdQZJFgv/
#328 [11:04] * Alvarez [webchat@94.19.216.79] has joined #minecrafthelp
#329 [11:04] <Alvarez> Добрый день, можно ли писать на русском?
#330 [11:06] <Alvarez> хорошо. тогда такая проблема.
#331 [11:06] <Alvarez> я покупал minecraft лет 5~6 назад, сейчас вход по почте, но пытаясь восстановить аккаунт по почте, никакие сообщения не приходят
#332 [11:06] <Alvarez> well. then this is the problem.
#333 [11:06] <Alvarez> I bought minecraft 5~6 years ago, now login by mail, but trying to restore my account by mail, no messages come
#334 [11:08] * lopesgoncalo [webchat@141.245.54.77.rev.vodafone.pt] has quit. (Quit: webchat.esper.net)
#335 [11:13] * Kiciada [webchat@77.73.16.12] has quit. (Quit: webchat.esper.net)
#336 [11:36] * coop [webchat@c-68-32-84-32.hsd1.mi.comcast.net] has joined #minecrafthelp
#337 [11:37] <coop> I cant log into mincraft
#338 [11:37] <coop> I haven't used my account in a couple years and cant remmber my passward to login
#339 [11:38] * mindkeep_znc [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has quit. (Ping timeout: 204 seconds)
#340 [11:40] * XHeartDarkX [webchat@181.199.61.107] has joined #minecrafthelp
#341 [11:40] * coop [webchat@c-68-32-84-32.hsd1.mi.comcast.net] has quit. (Client Quit)
#342 [11:40] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#343 [11:41] <XHeartDarkX> Minecraft java i Don't open
#344 [11:44] * Beany_bros [webchat@173.216.5.110] has joined #minecrafthelp
#345 [11:45] <Beany_bros> Hello, I am running into a problem where I cannot connect to any multiplayer servers
#346 [11:45] <XHeartDarkX> the error say: Process crashed with exit code -1
#347 [11:45] * Beany_bros [webchat@173.216.5.110] has quit. (Client Quit)
#348 [11:46] * Beany_bros [webchat@173.216.5.110] has joined #minecrafthelp
#349 [11:46] <Beany_bros> Hello, I am running into an issue where I cannot connect to any minecraft multiplayer servers
#350 [11:47] <Beany_bros> The error message says "io.netty.channel.AbstractChannel$AnnotatedConnectException; Connection refused: no further information: "
#351 [11:47] * XHeartDarkX [webchat@181.199.61.107] has quit. (Quit: webchat.esper.net)
#352 [12:09] * EzraBolt [webchat@c-71-58-170-98.hsd1.pa.comcast.net] has joined #minecrafthelp
#353 [12:09] <EzraBolt> Hi, I was having an error with my multiplayer. Everytime I click on multiplayer It says "scanning for games on your local network" and then proceeds to infinite load.
#354 [12:11] * EzraBolt [webchat@c-71-58-170-98.hsd1.pa.comcast.net] has quit. (Client Quit)
#355 [12:16] * Evan [webchat@c-73-174-132-110.hsd1.md.comcast.net] has joined #minecrafthelp
#356 [12:16] <Evan> Hey, guys. I'm a little stuck here
#357 [12:17] <Evan> My buddy sent me a world download to upload to my realms so that we can play together. I downloaded the world to my .Minecraft folder's save folder and it shws up on single player just as expected. What isn't expected, however, is that I now have his player data.
#358 [12:18] <Evan> We have both logged hundreds of hours onto this world via LAN connection and each should have our own player data saved.
#359 [12:18] <mattym> Evan, Single player worlds don't differentiate that data. It will give whoever is playing the date from the world owner
#360 [12:19] <Evan> So is it possible for us to each have our own data again?
#361 [12:19] <Evan> We haven't been able to meet and play like usual, hence the purchase of realms. I don't want either of us to lose our data and have to restart.
#362 [12:19] <mattym> Evan, The original world creator would need to be the host again
#363 [12:20] <Evan> So, my purchasing of realms was a waste? Since he is the original world owner, he has to make the purchase?
#364 [12:21] <mattym> Evan, Go back to the copy of the world he has on LAN if you can, and both of you dump all your stuff into a chest in world. Then pick them back up
#365 [12:21] <mattym> Evan, Pick them back up after uploading to the Realm
#366 [12:22] <Evan> what will happen to the rest of our player data? levels, achievements, et.
#367 [12:22] <Evan> etc*
#368 [12:23] * Pearl [webchat@104-57-4-13.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#369 [12:24] <Pearl> I recently accidentally deleted a minecraft world, and can't seem to use the usual means to recover it. I use the Java edition, on windows 10
#370 [12:24] <mattym> Evan, Whoever owns the Realm will end up with the world creators data, if that is not the world creator, then everyone else will likely start from scratch.
#371 [12:24] <mattym> Pearl, Did you try to restore it from the Recycle Bin?
#372 [12:25] <Pearl> It's not in the recycle bin, and not in the appdata roaming minecraft save
#373 [12:25] <mattym> Pearl, Then its gone.
#374 [12:26] <Pearl> Would using a data recovery program be helpful?
#375 [12:26] <mattym> Pearl, Depends entirely on if the data has been replaced yet or not
#376 [12:26] <Pearl> Because it's still on the computer right?
#377 [12:26] <Pearl> It was deleted a mere minutes ago, and I don't beleive it should be written over yet
#378 [12:27] <mattym> Pearl, Its worth a try, but ultimately will be down to luck
#379 [12:28] <Pearl> Is it due to a new update or a windows 10 update that files can't be recovered as they could in the past?
#380 [12:28] <mattym> Pearl, How did you delete it?
#381 [12:29] <Pearl> In minecraft, on the list of worlds
#382 [12:29] <Evan> so if my friend (the original world owner) were to purchase the realm and upload the world, he would have all of his own stuff. If I were to then join the realm, would I have to start fresh even though I have player data from the LAN world?
#383 [12:29] * Rambalex [webchat@80-110-122-76.cgn.dynamic.surfer.at] has joined #minecrafthelp
#384 [12:30] <mattym> Evan, As long as you are logging in with the same account you did on the LAN world, you should get your playerdata
#385 [12:30] * luke [webchat@47-222-2-36.plptcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#386 [12:31] <Rambalex> Hello. I havent loged into my account for a very Long time and i cant log in anymore. I think i have the Right Password but i cant klick on FORGOT PASSWORD because i dont have the email anymore that i made the account with. Can anyone help me out?
#387 [12:31] <mattym> ??> Rambalex account/send-email
#388 [12:31] <Mightyena> Rambalex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#389 [12:32] <luke> Hey, my minecraft account is several years old and I have forgotten my login questions and also my login to my old email. Is there any way to fix this problem?
#390 [12:32] <mattym> ??> luke account/send-email
#391 [12:32] <Mightyena> luke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#392 [12:33] <Rambalex> I dont have the Card anymore that i baught minecraft with.
#393 [12:33] * luke [webchat@47-222-2-36.plptcmtk03.res.dyn.suddenlink.net] has quit. (Client Quit)
#394 [12:34] * Rambalex [webchat@80-110-122-76.cgn.dynamic.surfer.at] has quit. (Client Quit)
#395 [12:36] <Evan> Matt, is there anyway to cancel this subscription I have purchased and get a refund? Its only about 30 minutes old. I think the simplest anser for this might just be to let my friend purchase the realm since he is already the world owner.
#396 [12:36] <mattym> Evan, No
#397 [12:37] <mattym> Evan, You can cancel it, but will still have the service for whatever period you payed for.
#398 [12:39] <Evan> well, alright. not really the answer I was hoping for, but ya know. Ill have my friend purchase using his account then and my realms will go to aste
#399 [12:39] <Evan> thanks for all your help
#400 [12:40] * Alex7 [webchat@pool-100-34-176-46.phlapa.fios.verizon.net] has joined #minecrafthelp
#401 [12:43] <Alex7> I am unable to log into my Minecraft account, and after I check to see if I have migrated an account onto my current email, it says that there is an account linked to my email, so I am certain that my password, or possibly my username, are the only credentials that are incorrect. Is there a way to get my Minecraft account back once I give you my em
#402 [12:43] <Alex7> ail and other possibly useful information (I do not have the transaction ID, as I bought Minecraft over 6 years ago and have lost it)?
#403 [12:43] <mattym> Alex7, You will need to message Mojang without the ID and hope for the best.
#404 [12:44] <mattym> ??> Alex7 mojang/email
#405 [12:44] <Mightyena> Alex7: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#406 [12:44] <Mightyena> Alex7: Note: Do NOT send more than one at a time.
#407 [12:44] <Alex7> Thank you
#408 [12:46] * Evan [webchat@c-73-174-132-110.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#409 [12:50] * pino [webchat@cpc99932-brnt1-2-0-cust346.4-2.cable.virginm.net] has joined #minecrafthelp
#410 [12:50] <pino> I can not log in my computer. Erro
#411 [12:52] <pino> I can not log in my computer. Log in error messages came up and even I sent change password bottom, it does not work. I can play Minecraft with my phone normally. What should I do??
#412 [12:55] * Vito [webchat@24.140.146.27] has joined #minecrafthelp
#413 [12:56] <Vito> My minecraft launcher says invalid username or password, will not let me log in
#414 [13:02] * amanda [webchat@mobile-access-b0484e-205.dhcp.inet.fi] has joined #minecrafthelp
#415 [13:03] <amanda> why isn't my minecraft free to download again when i've paid for it TWICE, dont get me wrong i love this game but im SEETHING with rage
#416 [13:05] <mattym> amanda, It is
#417 [13:06] <amanda> it is not. i've tried to find it where i usually redownload it. but its not there, theres only an option to pay
#418 [13:07] <GreyVulpine> http://www.minecraft.net/download
#419 [13:07] <amanda> thats a free trial though?
#420 [13:07] <GreyVulpine> It isn't
#421 [13:08] <GreyVulpine> It's the full download. Game downloads files when you log in with an account that is premium
#422 [13:08] <amanda> oh. thank you so much
#423 [13:08] <Vito> I just tried logging into minecraft launcher on my laptop, and it works fine, but my desktop does not allow me to log in. I am not sure why it refuses my login, I dont have vpn, or anything that would make it do so. I logged in fine yesterday. it also wont let me log on to minecraft.net
#424 [13:09] <GreyVulpine> ??> Vito tools/hjt
#425 [13:09] <Mightyena> Vito: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#426 [13:09] <Mightyena> Vito: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#427 [13:16] * Stormchaser [webchat@216-71-43-99-dynamic.midco.net] has joined #minecrafthelp
#428 [13:18] * Stormchaser [webchat@216-71-43-99-dynamic.midco.net] has quit. (Client Quit)
#429 [13:19] <Vito> https://paste.ubuntu.com/p/SywbFDNTnZ/
#430 [13:30] * Walker8857 [webchat@lfbn-orl-1-1202-249.w86-244.abo.wanadoo.fr] has joined #minecrafthelp
#431 [13:31] <Walker8857> i can't launch minecraft
#432 [13:36] <Walker8857> please let me a mail
#433 [13:39] * Nickname [webchat@ip-83-99-83-162.dyn.luxdsl.pt.lu] has joined #minecrafthelp
#434 [13:40] <Nickname> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#435 [13:41] <Nickname> I get this message and friends of mine too, when trying to join our server, what can we do to fix this problem?
#436 [13:41] * DDDM [webchat@182.142.125.91.dyn.plus.net] has joined #minecrafthelp
#437 [13:44] * Alex7 [webchat@pool-100-34-176-46.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#438 [13:49] <DDDM> Hi, I've just purchased minecraft. I've downloaded it and pressed play on launcher. The mojang launcher stopped responding after 90% has completed and keeps doing so.
#439 [13:50] <DDDM> I've tried to uninstall/reinstall, running launcher as admin and various other online fixes but no luck
#440 [13:51] <DDDM> Can anyone help?
#441 [13:51] <Nickname> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#442 [13:51] <Nickname> I get that text and then I can't join the server and my friends get the same message, what can we do to fix it?
#443 [14:09] * Jackson [webchat@c-73-101-44-116.hsd1.pa.comcast.net] has joined #minecrafthelp
#444 [14:10] <Jackson> Hello?
#445 [14:10] * Jason [webchat@94.5.52.141] has joined #minecrafthelp
#446 [14:11] * SourSkates [webchat@243.196.219.162.dyn.smithville.net] has joined #minecrafthelp
#447 [14:11] <Jason> Hi there i am un able to play minecraft when i load it up it does not let me get into either solo or multiplayer worlds
#448 [14:12] <Jackson> I used to play a couple years back and I forget majority of the sign-in information. Is there anyway I can recover the lost account?
#449 [14:12] <SourSkates> Hi! I just bought and downloaded Minecraft Java edition. Does anyone know how to help me change my language settings? I only know English, so when I launch the game I don't know how to click play.
#450 [14:12] * Jason [webchat@94.5.52.141] has quit. (Client Quit)
#451 [14:13] * DLM [webchat@184-15-22-232.dr01.chtn.wv.frontiernet.net] has joined #minecrafthelp
#452 [14:14] * SourSkates [webchat@243.196.219.162.dyn.smithville.net] has quit. (Client Quit)
#453 [14:15] <DLM> When I launch Minecraft 1.15.2 from the Minecraft Launcher, the game stops responding on the Mojang loading screen and then crashes. This is very strange considering that I was playing the same installation this morning. What can I do to fix this?
#454 [14:16] * DLM [webchat@184-15-22-232.dr01.chtn.wv.frontiernet.net] has quit. (Client Quit)
#455 [14:17] * DLM [webchat@184-15-22-232.dr01.chtn.wv.frontiernet.net] has joined #minecrafthelp
#456 [14:18] * jbob [webchat@65.128.12.65] has joined #minecrafthelp
#457 [14:18] <jbob> the log in button will not work
#458 [14:19] <jbob> i put in my email and password and then click the login and nothing happens
#459 [14:19] * NoMercyMyth [webchat@cpc89158-stok18-2-0-cust1494.1-4.cable.virginm.net] has joined #minecrafthelp
#460 [14:20] <DLM> I have a question about Java edition. When I launch Minecraft from the Minecraft Launcher, it stops responding on the Mojang loading screen and proceeds to crash. This is very strange considering I was playing Minecraft this morning. What can I do to fix it?
#461 [14:21] <NoMercyMyth> I have bought the game a few months ago and i have logged back into my account and it says that I can only play tyh
#462 [14:21] <NoMercyMyth> the demo what do i do?
#463 [14:21] * jbob [webchat@65.128.12.65] has quit. (Client Quit)
#464 [14:21] * jbob [webchat@65.128.12.65] has quit. (Client Quit)
#465 [14:22] * NoMercyMyth [webchat@cpc89158-stok18-2-0-cust1494.1-4.cable.virginm.net] has left #minecrafthelp
#466 [14:23] <DLM> I have a question about Java edition. When I launch Minecraft from the Minecraft Launcher, it stops responding on the Mojang loading screen and proceeds to crash. This is very strange considering I was playing Minecraft this morning. What can I do to fix it?
#467 [14:23] * DLM [webchat@184-15-22-232.dr01.chtn.wv.frontiernet.net] has quit. (Quit: webchat.esper.net)
#468 [14:24] * O [webchat@kntaon1614w-grc-09-74-15-94-196.dsl.bell.ca] has joined #minecrafthelp
#469 [14:25] <O> I accidently bought the wrong version of minecrat, what do i do to witch?
#470 [14:25] * O is now known as Guest9321
#471 [14:25] <Guest9321> switch*
#472 [14:25] * Guest9321 [webchat@kntaon1614w-grc-09-74-15-94-196.dsl.bell.ca] has quit. (Client Quit)
#473 [14:28] * Asiancity225 [webchat@S010600fc8deea1c3.gv.shawcable.net] has joined #minecrafthelp
#474 [14:28] * Asiancity225 [webchat@S010600fc8deea1c3.gv.shawcable.net] has quit. (Client Quit)
#475 [14:33] * Jackson [webchat@c-73-101-44-116.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#476 [14:36] * Exp [webchat@162.154.160.38] has joined #minecrafthelp
#477 [14:37] * JostRoe [webchat@217-102-166-218.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#478 [14:38] <Exp> Hi, I am having trouble with my account. When I try to log in, I have to answer the security questions which I set about six years ago. I no longer know the answer to these questions and when I have Mojang send a recovery email, I don't get it. What can I do to recover my account.
#479 [14:39] <Exp> *?
#480 [14:39] <JostRoe> Hello, I bought minecraft java edition yesterday and I can't login because every time it says Incorrect email or password
#481 [14:39] <JostRoe> Even tho I changed my password and waited for 24 hours
#482 [14:47] * Walker8857 [webchat@lfbn-orl-1-1202-249.w86-244.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#483 [14:47] * Logan [webchat@162.211.38.106] has joined #minecrafthelp
#484 [14:49] <Logan> When trying to make a server with my friend with the official server software, it runs on my side, but my friend gets the following error code: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information. How do I fix this?
#485 [14:50] <Exp> Did you port Forward properly
#486 [14:50] <Exp> ?
#487 [14:50] <mattym> Logan, You cant do anything about a timeout. Just means their network is not making a good connection to the server.
#488 [14:51] <Logan> I did try to follow a tutorial to port forward
#489 [14:51] <Exp> +mattym wouldn't you get the same error if Logan didn't port forward?
#490 [14:51] <mattym> Exp, No
#491 [14:52] <Exp> Oh, ok thank you
#492 [14:52] <mattym> Exp, If it wasnt port forwarded it would fail to connect long before it got to the point of giving a timeout error
#493 [14:52] <Exp> Any idea why the account reset email wouldn't be in my inbox?
#494 [14:52] * ariana2502 [webchat@181.228.204.67] has joined #minecrafthelp
#495 [14:52] <ariana2502> hi
#496 [14:53] <mattym> Exp, Did you check any spam/junk folders in the email account?
#497 [14:53] <Exp> I did but I'll check again.
#498 [14:53] <ariana2502> no
#499 [14:53] <Exp> Nothing
#500 [14:53] <ariana2502> spanish ?
#501 [14:53] <mattym> Exp, And who is the email provider, what comes after the @ in your email?
#502 [14:54] <Exp> yahoo.com
#503 [14:54] <Logan> @mattym would it be something on my end or theirs that is causing the problem?
#504 [14:55] <mattym> Exp, I know yahoo sometimes filters out mojang emails completely. I forget if thats something you can change or not.
#505 [14:55] <mattym> Exp, if its not something you can adjust, you will need to contact Mojang to have them change the email or questions for you.
#506 [14:55] <mattym> ??> Exp account/send-email
#507 [14:55] <Mightyena> Exp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#508 [14:55] <mattym> Logan, Are they able to connect to other servers?
#509 [14:56] <Logan> yes, they can
#510 [14:56] <ariana2502> hello my problem is that when I want to log in to the page I put all the data they ask me for but when I give it to enter the page doesn't load and I don't know why
#511 [14:57] <ariana2502> plis
#512 [14:57] <ariana2502> answer me
#513 [14:57] <mattym> Logan, Then the issue is on the path the connection takes between them and the server, and will be out of anyones control.
#514 [14:57] <mattym> ariana2502, What is the exact error you get?
#515 [14:58] <Logan> mattym alright, thanks for helping
#516 [14:58] <Exp> Thank you for the help
#517 [14:59] * idkwhattoputhere [webchat@47-213-172-127.nixacmtc02.res.dyn.suddenlink.net] has joined #minecrafthelp
#518 [14:59] <ariana2502> my problem is that when I want to enter the page it doesn't load
#519 [15:00] * Exp [webchat@162.154.160.38] has quit. (Quit: webchat.esper.net)
#520 [15:01] <ariana2502> im sorry
#521 [15:01] <ariana2502> For answering late, I don't know English and it gets complicated
#522 [15:02] <ariana2502> someone is there?
#523 [15:05] <ariana2502> plis
#524 [15:07] <idkwhattoputhere> my game is super laggy or possibly even freezing, badly enough to where I cannot even walk without it taking ages. Even accessing menus takes more time to load than it should. My minecraft used to run perfectly like two or so years ago, I'm just not sure what happened.
#525 [15:08] <mattym> ??> idkwhattoputhere win/dxdiag
#526 [15:08] <Mightyena> idkwhattoputhere: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#527 [15:09] * SoggyTurtle [webchat@98.4.49.120] has joined #minecrafthelp
#528 [15:09] <SoggyTurtle> my game crashes on launch and idk why
#529 [15:10] * SoggyTurtle [webchat@98.4.49.120] has quit. (Client Quit)
#530 [15:10] <mattym> ??> ariana2502 tools/hjt
#531 [15:10] <Mightyena> ariana2502: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#532 [15:10] <Mightyena> ariana2502: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#533 [15:13] * SoggyTurtle [webchat@98.4.49.120] has joined #minecrafthelp
#534 [15:13] <SoggyTurtle> My game keeps crashing can you help
#535 [15:14] <mattym> ??> SoggyTurtle launcher/log
#536 [15:14] <Mightyena> SoggyTurtle: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#537 [15:16] * JostRoe [webchat@217-102-166-218.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#538 [15:16] <SoggyTurtle> here is my log
#539 [15:16] <SoggyTurtle> https://paste.ubuntu.com/p/fWxxvC3xyf/
#540 [15:17] <mattym> SoggyTurtle, Did you copy it after the crash?
#541 [15:17] <SoggyTurtle> yes
#542 [15:17] <mattym> SoggyTurtle, What happens right before the crash, what is the last thing it shows you?
#543 [15:17] <SoggyTurtle> the game loads allmost then crashes
#544 [15:18] <mattym> ??> SoggyTurtle av/adwcleaner
#545 [15:18] <Mightyena> SoggyTurtle: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#546 [15:18] <Mightyena> SoggyTurtle: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#547 [15:18] <idkwhattoputhere> this is my dxdiag report: https://paste.ubuntu.com/p/GCzp6FKn4t/
#548 [15:18] <mattym> idkwhattoputhere, Just a moment.
#549 [15:19] * SoggyTurtle [webchat@98.4.49.120] has quit. (Quit: webchat.esper.net)
#550 [15:20] <mattym> idkwhattoputhere, Download and Install the 1st .exe file from the left list on this page https://downloadcenter.intel.com/download/29474/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#551 [15:20] <mattym> idkwhattoputhere, If that updated driver doesn't help, then the computer is just to underpowered for newer versions of the game.
#552 [15:22] * Lispy [webchat@68.202.7.220] has joined #minecrafthelp
#553 [15:23] <Lispy> I just purchased minecraft, created a mojang account, and verified it, when I try to log in from the homepage, the login button only highlights and nothing actually loads, then the launcher tells me the email or password is incorrect, which its not.
#554 [15:24] <Lispy> i even waited the hour that the website said to wait incase failed login attempt, and that hasn't done anything either, still cant log in.
#555 [15:27] * JeduChleba [webchat@nat-116.starnet.cz] has joined #minecrafthelp
#556 [15:27] <JeduChleba> hi
#557 [15:27] * idkwhattoputhere [webchat@47-213-172-127.nixacmtc02.res.dyn.suddenlink.net] has joined #minecrafthelp
#558 [15:27] <JeduChleba> i want help
#559 [15:28] <JeduChleba> is there anyone? admin, someone
#560 [15:29] * Nickname [webchat@ip-83-99-83-162.dyn.luxdsl.pt.lu] has quit. (Quit: webchat.esper.net)
#561 [15:29] <Lispy> yeah i need help too
#562 [15:29] <Lispy> seems no one is here..
#563 [15:29] <Lispy> and i cant find a support number, i just bought the game id like to play it.
#564 [15:30] <Lispy> Jedu what do you need help with?
#565 [15:30] * DidntGetEmail [webchat@c-98-237-192-50.hsd1.wa.comcast.net] has joined #minecrafthelp
#566 [15:31] <idkwhattoputhere> hopefully the person that just helped me is still here lol, but the driver I just was told to download didn't work and infact I got a error saying that "the driver being installed is not validated for this computer. please obtain the appropriate driver from the computer manufacturer"
#567 [15:31] * Lav [webchat@75.113.171.126] has joined #minecrafthelp
#568 [15:31] <Lav> Hi, I am having an issue with the site itself
#569 [15:31] * DidntGetEmail [webchat@c-98-237-192-50.hsd1.wa.comcast.net] has quit. (Client Quit)
#570 [15:32] <Lispy> an active admin would be nice
#571 [15:33] <Lav> I can't make an account or login, I gave my account info to a friend to test and it works fine, but on my end it doesn't seem to even connect to the servers at all
#572 [15:33] <Lav> on site or in game
#573 [15:34] <Lispy> it wont let me go passed the log in screen either, I press login and it stays highlighted but loads nothing.
#574 [15:34] <Lav> Any luck with the launcher?
#575 [15:35] <Lispy> the launcher will say invalid email or password which i know im typing everything correctly
#576 [15:35] <Lispy> i even waited the hour the website says in case of too many login attempts
#577 [15:36] <Lav> we are having the same issue then
#578 [15:37] <Lispy> Oh great
#579 [15:40] * yilibili [webchat@86.86.175.239] has joined #minecrafthelp
#580 [15:40] * JeduChleba [webchat@nat-116.starnet.cz] has quit. (Quit: webchat.esper.net)
#581 [15:41] <yilibili> refund on minecraft
#582 [15:41] <Lispy> hm?
#583 [15:41] <yilibili> ??
#584 [15:42] <Lispy> wdym refund on minecraft
#585 [15:42] <Lispy> that would be billing support, not mincraft help
#586 [15:43] <yilibili> oh thanks
#587 [15:43] * yilibili [webchat@86.86.175.239] has quit. (Client Quit)
#588 [15:43] <Lispy> can we get an admin?
#589 [15:43] <Lav> hopefully soon
#590 [15:43] * dreadapollo [webchat@cpe-24-198-142-171.maine.res.rr.com] has joined #minecrafthelp
#591 [15:45] <dreadapollo> Just downloaded Minecraft for my PC. Should have selected the Java version instead of the Windows 10 version. Is there a way to initiate a refund so I can get the Java version instead?
#592 [15:45] <Lispy> that might be under billing info but id wait here for an admin
#593 [15:46] * Sour [webchat@c-24-98-159-2.hsd1.ga.comcast.net] has joined #minecrafthelp
#594 [15:47] <Sour> Hola i need help logging into my account
#595 [15:47] <Lispy> waiting on admin
#596 [15:50] * Sour [webchat@c-24-98-159-2.hsd1.ga.comcast.net] has quit. (Client Quit)
#597 [15:52] <mattym> Lav and Lispy do the following instructions from Mightyena
#598 [15:52] <mattym> ?? tools/hjt
#599 [15:52] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#600 [15:52] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#601 [15:54] <dreadapollo> Just downloaded Minecraft for my PC. Should have selected the Java version instead of the Windows 10 version. Is there a way to initiate a refund so I can get the Java version instead?
#602 [15:54] <mattym> ??> dreadapollo account/refund
#603 [15:54] <Mightyena> dreadapollo: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#604 [15:56] <idkwhattoputhere> i got helped earlier but the driver I just was told to download didn't work and I got a error saying that "the driver being installed is not validated for this computer. please obtain the appropriate driver from the computer manufacturer"
#605 [15:56] <Lispy> https://paste.ubuntu.com/p/Sc2SNW2qBf/ this link?
#606 [15:58] <Lispy> can i delete that and send it in a pm? idk if this link holds info
#607 [16:00] <mattym> idkwhattoputhere, That would mean you would need to get the driver from Acer, and they do not offer a newer on than what you have. So unfortunately, that is just how the game will work on newer versions.
#608 [16:00] <mattym> ??> Lispy info/mcleaks
#609 [16:00] <Mightyena> Lispy: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#610 [16:00] <Mightyena> Lispy: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#611 [16:00] <mattym> ??> Lispy win/hosts/edit
#612 [16:00] <Mightyena> Lispy: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#613 [16:00] <Mightyena> Lispy: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#614 [16:02] <Lispy> so delete anything related to mojang?
#615 [16:02] <mattym> Lispy, Anything in that file
#616 [16:03] <Lispy> can i pm you what the file looks like? im not sure what im looking at tbh
#617 [16:04] * Crunchie [webchat@host217-44-159-68.range217-44.btcentralplus.com] has joined #minecrafthelp
#618 [16:04] <Crunchie> hello
#619 [16:04] <mattym> Lispy, If you open it according to the instructions, you should see a file, look for any lines that contain mojang in then, and delete those.
#620 [16:04] <Lispy> i did that, the last 2 lines and saved it
#621 [16:04] <Lispy> is that all?
#622 [16:04] <Crunchie> i need help my minecraft does nae work
#623 [16:05] <mattym> Lispy, Test the login again.
#624 [16:05] <mattym> Crunchie, What problem are you having with it?
#625 [16:05] <Lispy> I just logged in, thank you so much! <3
#626 [16:06] <Crunchie> when i try to load my game it kicks me and gives me this error The game crashed whilst unexpected error
#627 [16:06] <Crunchie> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#628 [16:06] <mattym> ??> Crunchie win/dxdiag
#629 [16:06] <Mightyena> Crunchie: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#630 [16:10] * Lispy [webchat@68.202.7.220] has quit. (Quit: webchat.esper.net)
#631 [16:12] * Crunchie4 [webchat@host217-44-159-68.range217-44.btcentralplus.com] has joined #minecrafthelp
#632 [16:12] <Crunchie4> https://paste.ubuntu.com/p/yhB3g6tK73/
#633 [16:13] <Crunchie4> my minecraft crashes and gives me an error
#634 [16:13] * joe [webchat@107-139-104-100.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#635 [16:13] <mattym> Crunchie4, Download and Install the file from this page https://www.geforce.com/drivers/results/159091
#636 [16:14] * eli [webchat@cpe-24-208-193-22.columbus.res.rr.com] has joined #minecrafthelp
#637 [16:14] <Crunchie4> okay
#638 [16:14] <Crunchie4> then what?
#639 [16:14] * eli is now known as Guest13894
#640 [16:14] <mattym> Crunchie4, Install it then test the game again after.
#641 [16:15] <Guest13894> i forgot my password and entered my email and still havent recived an email
#642 [16:15] <Crunchie4> okay thanks
#643 [16:15] <Guest13894> can csomeone help]
#644 [16:15] <mattym> Guest13894, Did you check any spam or junk mail folders in your email?
#645 [16:15] <Guest13894> yes
#646 [16:15] <mattym> Guest13894, Then you will need to contact Mojang support.
#647 [16:15] <mattym> ??> Guest13894 account/send-email
#648 [16:15] <Mightyena> Guest13894: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#649 [16:15] * Lav1 [webchat@75.113.171.126] has joined #minecrafthelp
#650 [16:16] <Lav1> I am back
#651 [16:16] <Lav1> Anyone here that can help?
#652 [16:17] <mattym> Lav1, Did you see the instructions from Mightyena?
#653 [16:18] <Lav1> no
#654 [16:18] <mattym> ??> Lav1 tools/hjt
#655 [16:18] <Mightyena> Lav1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#656 [16:18] <Mightyena> Lav1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#657 [16:20] <joe> I changed my password due to me forgetting it and am now logged in to a whole new acc??? I used my email and got the notification on my phone I have no idea how this happened pls help
#658 [16:21] <Lav1> ty so much
#659 [16:21] <mattym> joe, What do you mean?
#660 [16:22] * idkwhattoputhere [webchat@47-213-172-127.nixacmtc02.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#661 [16:23] <Lav1> https://paste.ubuntu.com/p/9vHTW28jMT/
#662 [16:23] <mattym> ??> Lav1 info/mcleaks
#663 [16:23] <Mightyena> Lav1: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#664 [16:23] <Mightyena> Lav1: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#665 [16:23] <mattym> ??> Lav1 win/hosts/edit
#666 [16:23] <Mightyena> Lav1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#667 [16:23] <Mightyena> Lav1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#668 [16:24] * Guest13894 [webchat@cpe-24-208-193-22.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#669 [16:25] <Crunchie4> hi ive downloaded the reccomened drivers and still get this error message
#670 [16:25] <Crunchie4> The game crashed whilst unexpected error
#671 [16:25] <Crunchie4> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#672 [16:26] <mattym> Crunchie4, Ok, lets reset the games files.
#673 [16:26] <mattym> ??> Crunchie4 win/reinst
#674 [16:26] <Mightyena> Crunchie4: You may need to reinstall the locally installed files that Minecraft puts into place.
#675 [16:26] <Mightyena> Crunchie4: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#676 [16:26] <joe> I clicked forgot password on my minecraft acc login because I forgot it and got and changed it. I logged onto minecraft and had a whole new skin and username. My old worlds are still there and it says my email on there as well. I have no idea how but I think I logged onto someone elses acc by accident??
#677 [16:26] <Lav1> ty Might, very much appreciated
#678 [16:27] <mattym> joe, Someone probably stole your account and changed your username. What was your ingame name supposed to be?
#679 [16:29] <joe> It is supposed to be dollyjane1 but now it is kovv220
#680 [16:32] <mattym> joe, Yeah, someone else likely got access to your account and changed it.
#681 [16:32] <Crunchie4> it worked thanks
#682 [16:32] <mattym> joe, Make sure you are using a password you have never used on it before.
#683 [16:32] * Crunchie4 [webchat@host217-44-159-68.range217-44.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#684 [16:32] * Crunchie [webchat@host217-44-159-68.range217-44.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#685 [16:34] <Lav1> Also sorry it is taking a while, PC is slow
#686 [16:35] <joe> How can I change my username to what it was before?
#687 [16:35] <mattym> joe, You will need to wait till 30 days after it was changed.
#688 [16:36] <joe> Okay thank you!
#689 [16:36] <Lav1> It works, thank you a ton
#690 [16:36] * Lav [webchat@75.113.171.126] has quit. (Quit: webchat.esper.net)
#691 [16:43] * joe [webchat@107-139-104-100.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#692 [16:46] * Imnonas [webchat@ip98-164-27-25.ks.ks.cox.net] has joined #minecrafthelp
#693 [16:48] <Imnonas> Yo! Need help! An old email of my that which is no longer accessible is what i used for my login. I REMEMBER THE PASSWORD AND EMAIL but cannot access the account because i cant remember a security question. I know two of them or at least am pretty 99% sure i know two of them but cant remember the third cause its a favorite cartoon which i cannot fo
#694 [16:48] <Imnonas> r the life of me remember what i put down. I just want to play java again, ive been playing since the beta ages ago and since switch minecraft now takes like a half hour to just load let alone get into a world im switching back to pc. Can anyone help or are mojang post-microsoft buy out a bunch a dicks?
#695 [16:48] <Absol> Imnonas: Please keep it civil
#696 [16:49] <mattym> Imnonas, So you have no way to access the email the account is linked with?
#697 [16:50] <Imnonas> Nope. Was deleted ages ago. Ive had no previous issues with loging in since my previous computer had it installed still but my new one doesnt and i just wanna download it again so i can play
#698 [16:50] <mattym> ??> Imnonas account/send-email
#699 [16:50] <Mightyena> Imnonas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#700 [16:50] * Sirkil [webchat@71.168.77.151] has joined #minecrafthelp
#701 [16:50] <Imnonas> oh yeah cause i totally have the transaction id or gift code from an email that i no longer have access to
#702 [16:51] <mattym> ??> Imnonas account/trans-id
#703 [16:51] <Mightyena> Imnonas: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#704 [16:53] <Imnonas> Yeah pretty sure a friend of mine bought it for me, or i had a parent buy it or something. I genuinely have no way of knowing what card was used for purchase
#705 [16:53] * Sirkil [webchat@71.168.77.151] has joined #minecrafthelp
#706 [16:53] <mattym> Imnonas, Then you will need to submit the ticket without it and see if they offer alternatives.
#707 [16:54] <Imnonas> but considering my current email is literally ONE SINGLE DIGIT different from the one i use to login youd think i could just call a help line as it would be obviously still me and i could just log in BUT NO you have to go and make this difficult
#708 [16:55] <Sirkil> hello, I just downloaded Minecraft java edition. it will not start. just crashes every time. I have tried to reinstall, and my graphics driveers are up to date.
#709 [16:57] <mattym> Imnonas, Would you give someone access to someone elses account if all they did was provide a different email, regardless of how similar it is?
#710 [16:57] <mattym> ??> Sirkil launcher/log
#711 [16:57] <Mightyena> Sirkil: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#712 [16:57] <mattym> Imnonas, You have to be able to prove you are the owner for Mojang to reset stuff for you.
#713 [16:58] <Imnonas> But its not someone else, its me. Obviously you cant know that blah blah blah. But if the transition from mojang- microsoft hadnt been handled so poorly and i hadnt have had to make a new email and do all this bs i wouldnt be in this situation. Whatever, not surprised you cant help.
#714 [16:59] * ariana2502 [webchat@181.228.204.67] has quit. (Quit: webchat.esper.net)
#715 [17:00] <mattym> Imnonas, Microsoft buying Mojang has nothing to do with any of it. You forgot your login info, and you lost access to your email. Nothing they can do about that if you cant provide valid proof of ownership.
#716 [17:00] <Imnonas> I DIDNT FORGET THE LOGIN INFO THOUGH
#717 [17:01] <mattym> Imnonas, Security questions are part of it.
#718 [17:01] <Imnonas> I KNOW THE EMAIL AND PASSWORD. I KNOW TWO OF THE SECURITY QUESTIONS BUT CANT REMEMBER A VAGUE ASS "WHATS YOUR FAVORITE CARTOON" ANSWER. THAT SHOULDNT HAVE EVEN BEEN AN OPTION THAT KIND OF THING CHANGES ALL THE TIME.
#719 [17:02] <mattym> Imnonas, Have you tried actually regaining access to the email account?
#720 [17:03] <Sirkil> https://paste.ubuntu.com/p/DNq67WZh35/
#721 [17:03] <mattym> ??> Sirkil win/dxdiag
#722 [17:03] <Mightyena> Sirkil: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#723 [17:04] <Imnonas> Google tells me it no longer exists when i try to log in and i cant remake it cause it ALSO tells me its a taken email. I deleted it a while ago cause it was overrun with spam emails and i hadnt remembered at the time it was my mojang login. I didnt think this would end up being an issue but here we are
#724 [17:04] <mattym> Imnonas, Have you actually tried contacting google support to sort it out?
#725 [17:05] <Sirkil> https://paste.ubuntu.com/p/F6NmJsJRC6
#726 [17:07] <mattym> Sirkil, Need one with the dxdiag report.
#727 [17:08] <Imnonas> well no cause i thought i could figure something out through minecrafts support but thanks for telling me youre useless here. been playing since the fucking beta and i gotta go through this bullshit
#728 [17:08] * Absol kicked Imnonas from #minecrafthelp (Reason: mnonas :Keep it civilized, you are just a human being)
#729 [17:08] <Sirkil> https://paste.ubuntu.com/p/yPXKGjp5jb/
#730 [17:09] <mattym> ??> Sirkil win/reinst
#731 [17:09] <Mightyena> Sirkil: You may need to reinstall the locally installed files that Minecraft puts into place.
#732 [17:09] <Mightyena> Sirkil: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#733 [17:09] <Sirkil> ok thnks ill give it a try
#734 [17:12] * Imno [webchat@ip98-164-27-25.ks.ks.cox.net] has joined #minecrafthelp
#735 [17:12] <Imno> Shocker, google couldnt help me recover a deleted account any other bigbrain ideas?
#736 [17:13] <mattym> Imno, How about you cut the attitude and do what you were already told. Contact Mojang support, and hope they provide an alternative means of confirming ownership
#737 [17:14] <Imno> Ive made two tickets at this point. When exactly do they contact you back or do they?
#738 [17:14] <mattym> Imno, Did you get the automatic reply confirming they got the request?
#739 [17:14] <Imno> Cause apparently they dont have a simple help line to call to make this easier
#740 [17:14] <Imno> NOPE
#741 [17:14] <Imno> not very automatic if you ask me
#742 [17:16] <mattym> Imno, Did you use an email you actually have access to for the Email part of the request form?
#743 [17:16] <Imno> For the first one i did yeah, ill go ahead and make a THIRD one i guess >.>
#744 [17:17] <mattym> Imno, When did you send the first one? And did that one get a confirmation?
#745 [17:18] <Imno> an hour and three minutes ago
#746 [17:18] <mattym> Imno, And did you get a confirmation with a case#?
#747 [17:18] <Imno> and no. never got a reply in any way shape or form, not an email OR a comment on the case. #398348 is what the thing says on the right
#748 [17:19] <Imno> unless the area that says "Your Minecraft Questions" isnt where im supposed to be filling things out??
#749 [17:20] <Imno> oh and as soon as it refreshes to the page it marks it solved immediately
#750 [17:20] <Imno> i have to comment on the ticket for it to show its open
#751 [17:20] <mattym> Imno, Did you check the spam or junk mail folders in your email for the confirmation?
#752 [17:21] <Imno> no, but GASP its not there.
#753 [17:22] <Imno> See why ive got a bit of an attitude? Im finding no clear or easy way to get in contact with someone who can actually potentially help.
#754 [17:22] <mattym> Imno, Well if you had, you would have gotten the message about their support backlog. In other words, it will be a while before they get to the case#
#755 [17:22] <Imno> Of course it will.
#756 [17:23] * Marius [webchat@62-243-83-228-cable.dk.customer.tdc.net] has joined #minecrafthelp
#757 [17:24] <Imno> So i just wait. Thats what youre telling me?
#758 [17:24] <Marius> hey, i am unable to log in to minecraft. i have tried to reset mu password but it does not work. can you help?
#759 [17:24] <Marius> *my
#760 [17:25] <Imno> I put in a ticket and rather than give an automated reply or any warning of a backlog or any estimated time they will get to it or ANY reply of ANY SORT, i have to wait. Ad Infinitum.
#761 [17:26] * Marius [webchat@62-243-83-228-cable.dk.customer.tdc.net] has quit. (Client Quit)
#762 [17:27] <mattym> Imno, you just need to wait till they get to your place in the queue. It will probably be a while with the current volume of requests.
#763 [17:27] <Imno> K
#764 [17:28] <Imno> Couldve just said you couldnt actually help, Thanks for nothing.
#765 [17:31] * MrProblms [webchat@pool-96-255-8-202.washdc.fios.verizon.net] has joined #minecrafthelp
#766 [17:33] <MrProblms> my minecraft java editions will not load the launcher and gives this error "Couldn't load launcher core from C:\Progrm Files (x86)\Minecraft Launcher\game\launcher.dll: LoadErrorNotPresent"
#767 [17:33] <MrProblms> could someone help me with my problems
#768 [17:39] * Nancy [webchat@cpe-172-249-208-175.socal.res.rr.com] has joined #minecrafthelp
#769 [17:41] * Nancy [webchat@cpe-172-249-208-175.socal.res.rr.com] has quit. (Client Quit)
#770 [17:56] * eggmaster [webchat@72-50-217-176.fttp.usinternet.com] has joined #minecrafthelp
#771 [17:57] <eggmaster> Wondering if it's possible to start a server using a previously saved single-player save file. I mean a standalone, headless server instance; not just opening up my single player game to other players on my LAN.
#772 [17:57] <eggmaster> If so, any pointers to online instructions?
#773 [17:57] <mattym> eggmaster, Yes, you just drop the single player world folder in the servers folder
#774 [17:57] <eggmaster> cool, thanks.
#775 [17:58] <mattym> eggmaster, And rename the world to the saves name in the server.properties file
#776 [17:58] <mattym> eggmaster, I 'think' it needs to match exactly, as in case sensitivity and all
#777 [17:59] * allozziR [webchat@c-68-32-253-111.hsd1.ky.comcast.net] has joined #minecrafthelp
#778 [17:59] <eggmaster> So for example, ~/.minecraft/saves/Dangus (that's the save file, I presume?)
#779 [17:59] <eggmaster> I mean, the 'world folder'
#780 [18:00] <eggmaster> I think it must be. OK, thanks.
#781 [18:00] <mattym> eggmaster, Yes, just move the Dangus folder into the folder where you have the server files
#782 [18:00] <eggmaster> ack, have fun, thx again.
#783 [18:00] * eggmaster [webchat@72-50-217-176.fttp.usinternet.com] has quit. (Client Quit)
#784 [18:00] <allozziR> So im trying to connect to my buddies server but everytime i do i just join and get kicked after about 15 seconds and get a message "An existing connection wasforcibly closed by the remote host". Ive tried everything from firewall settings to just simply logging off and signing back in. Can anyone help me out?
#785 [18:01] <mattym> allozziR, Are you able to connect to other servers without that problem?
#786 [18:01] <allozziR> What other servers?
#787 [18:01] <mattym> allozziR, Any other server, to test
#788 [18:02] * Kendall [webchat@ip68-99-192-2.ph.ph.cox.net] has joined #minecrafthelp
#789 [18:02] <allozziR> so 2 of my friends have a *realms* (excuse me for that) and it does the same thing for both
#790 [18:03] <mattym> ??> allozziR tools/hjt
#791 [18:03] <Mightyena> allozziR: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#792 [18:03] <Mightyena> allozziR: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#793 [18:04] <Kendall> I need to reset my password but do not have access to my old email. Do I need to wait for Mojang Support - if so, how long will it take?
#794 [18:04] <mattym> Kendall, You will need to wait, there is no eta.
#795 [18:05] <Kendall> how will they contact me
#796 [18:05] <allozziR> I posted it
#797 [18:05] <allozziR> https://paste.ubuntu.com/p/ZD6XkSt7rc/
#798 [18:06] <mattym> Kendall, To the email you used on the form.
#799 [18:06] <mattym> Kendall, To the email you used on the form.
#800 [18:07] * DDDM [webchat@182.142.125.91.dyn.plus.net] has left #minecrafthelp
#801 [18:07] <mattym> allozziR, Uninstall Hamachi, then restart the computer.
#802 [18:07] <Kendall> I did that 2 weeks ago
#803 [18:07] <mattym> Kendall, They have a backlog.
#804 [18:07] <allozziR> why didnt i fucking think of that omg
#805 [18:07] <Absol> allozziR: Please keep it civil
#806 [18:08] <allozziR> i didnt i think of thzt
#807 [18:08] <Kendall> what does that mean
#808 [18:08] <mattym> Kendall, It means it will take them a while.
#809 [18:09] <allozziR> thank you
#810 [18:09] <Kendall> UGH. ok
#811 [18:09] * allozziR [webchat@c-68-32-253-111.hsd1.ky.comcast.net] has quit. (Quit: webchat.esper.net)
#812 [18:09] <Kendall> I mind as well buy a new account
#813 [18:24] * ZackAttack556 [webchat@ip72-198-122-203.ok.ok.cox.net] has joined #minecrafthelp
#814 [18:25] * DootDootMagoot [webchat@5ec1190c.skybroadband.com] has joined #minecrafthelp
#815 [18:25] <DootDootMagoot> Hey, i need some help
#816 [18:25] <ZackAttack556> Uh, hey
#817 [18:27] <DootDootMagoot> So I bought minecraft a few years back and have it downloaded on another pc, im trying to install it now on my new pc but it wont allow me too, it wants me to buy the game again, is there any way i can get my game back without buying it again
#818 [18:27] * Dylan [webchat@d-24-145-88-212.paw.cpe.atlanticbb.net] has joined #minecrafthelp
#819 [18:27] * artimas [webchat@160-2-68-172.cpe.sparklight.net] has joined #minecrafthelp
#820 [18:28] <artimas> I'm trying to get into my wife's single player world but the connection keeps timing out. when she tried to get in to one of my worlds it never even show up for her to join.
#821 [18:28] * DootDootMagoot [webchat@5ec1190c.skybroadband.com] has quit. (Client Quit)
#822 [18:29] <Dylan> Hello everyone, I yet to have log into minecraft on my computer because i just bought the account therefore i do not have the minecraft files because it will not let me log into minecraft because it says invalid email or password. I've tried resetting my password and everything. Let me know if you can help me. Thanks.
#823 [18:34] * ZackAttack556 [webchat@ip72-198-122-203.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#824 [18:44] * Dylan [webchat@d-24-145-88-212.paw.cpe.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#825 [18:44] * brad [webchat@c-73-24-24-87.hsd1.mn.comcast.net] has joined #minecrafthelp
#826 [18:44] * Jack_Larsen [webchat@cpe-70-95-182-67.san.res.rr.com] has joined #minecrafthelp
#827 [18:45] <Jack_Larsen> hello, my account was deactivated, how do i reactivate it?
#828 [18:46] <brad> the log in button doe not work and I have done that "select all images" verify thing a bunch of times now
#829 [18:50] * Jack_Larsen [webchat@cpe-70-95-182-67.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#830 [18:53] * TStephen [webchat@71-15-84-69.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#831 [18:54] <TStephen> I've downloaded the Java edition for my linux machine (Ubuntu) and when I click on "install" the install window just disappears. Doesn't install. What am I missing?
#832 [18:54] * ZackAttack556 [webchat@ip72-198-122-203.ok.ok.cox.net] has joined #minecrafthelp
#833 [19:04] * DEafieGamer [webchat@pool-71-246-220-238.washdc.fios.verizon.net] has joined #minecrafthelp
#834 [19:09] * artimas [webchat@160-2-68-172.cpe.sparklight.net] has quit. (Quit: webchat.esper.net)
#835 [19:10] * DB7 [webchat@adsl-74-230-210-136.btr.bellsouth.net] has joined #minecrafthelp
#836 [19:11] * brad [webchat@c-73-24-24-87.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#837 [19:11] <DB7> Hi, is there a known fix to the "an existing connection was forcibly closed by the remote host" bug?
#838 [19:12] <mattym> DB7, Its not a bug, it just means you are not able to make a good connection to that particular server.
#839 [19:13] * ZackAttack556 [webchat@ip72-198-122-203.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#840 [19:14] <DB7> Oh okay. Would that be because of my internet or because of the host's internet? Its a free server with only 4 people on it, if that makes a difference.
#841 [19:14] <mattym> DB7, Is the server being hosted from someones home network?
#842 [19:14] <DB7> yes it is
#843 [19:14] <mattym> DB7, Are other people able to connect to it?
#844 [19:14] <DB7> Yes
#845 [19:14] <mattym> DB7, Are you able to connect to other servers?
#846 [19:15] <DB7> and yes
#847 [19:15] <mattym> DB7, Then its most likely an issue somewhere in the path between you and the host
#848 [19:16] <DB7> Ah okay. We have considered pitching in and paying for a server. Would this resolve the issue?
#849 [19:16] <TStephen> I've installed the launcher for the Java edition of Minecraft, and I can't seem to actually download the game.
#850 [19:17] <mattym> DB7, Can't ever say for sure, but hosting offsite is usually much more stable.
#851 [19:17] <mattym> TStephen, What happens when you try?
#852 [19:17] <DB7> Okay, thanks for the help! :)
#853 [19:18] * DB7 [webchat@adsl-74-230-210-136.btr.bellsouth.net] has quit. (Quit: webchat.esper.net)
#854 [19:18] * Orazia [webchat@c-24-5-76-174.hsd1.ca.comcast.net] has joined #minecrafthelp
#855 [19:19] <TStephen> Well before this happened we were trying to install the launcher, and when we clicked on it would ask for the password, and authentication and then just not do anything.
#856 [19:19] <TStephen> Well before this happened we were trying to install the launcher, and when we clicked on it would ask for the password, and authentication and then just not do anything.
#857 [19:19] * Orazia [webchat@c-24-5-76-174.hsd1.ca.comcast.net] has left #minecrafthelp
#858 [19:23] <mattym> TStephen, Ok, but whats is saying when you try to start the game now?
#859 [19:24] <TStephen> The two options that I've downloaded are the Minecraft.deb and Minecraft.Tar.gz
#860 [19:24] <TStephen> I don't have the game
#861 [19:25] <TStephen> I only hae the launcher
#862 [19:25] <mattym> TStephen, What distro and version of Linux are you using?
#863 [19:26] <TStephen> I am using the Ubuntu versio linux
#864 [19:26] <mattym> TStephen, What version?
#865 [19:28] <TStephen> and the distro is 18.04.4 LTS
#866 [19:28] <mattym> TStephen, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#867 [19:28] <TStephen> No.
#868 [19:29] <mattym> TStephen, Which installer version does it give you if you just click the download button on minecraft.net/download
#869 [19:32] <TStephen> When we try it just asks us what distribution
#870 [19:34] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 204 seconds)
#871 [19:37] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#872 [19:38] <TStephen> I've downloaded the Minecraft.deb and it goes to the folder and I right click it and it shows "minecraft-launcher" I click "Install" and then is asks for my password and authenication I fill it out then it doesn't do anything.
#873 [19:39] <TStephen> What you want is the version of the launcher right?
#874 [19:39] <TStephen> 2.1.13086
#875 [19:46] <mattym> TStephen, So the launcher is installed?
#876 [19:48] <TStephen> Yes. the launcher is called Minecraft.deb
#877 [19:50] <TStephen> Right?
#878 [19:51] <mattym> TStephen, So it stops doing anything after you click the log in button?
#879 [19:53] * TStephen [webchat@71-15-84-69.dhcp.gnvl.sc.charter.com] has quit. (Quit: webchat.esper.net)
#880 [20:00] * AleeYR [webchat@201.110.238.109] has joined #minecrafthelp
#881 [20:01] <AleeYR> No puedo Iniciar sesion
#882 [20:01] * NessieNotMessie [webchat@c-73-185-104-242.hsd1.ca.comcast.net] has joined #minecrafthelp
#883 [20:01] <AleeYR> hello?
#884 [20:01] <NessieNotMessie> I am trying to connect to a friend's server but continuously get the "server timed out" error
#885 [20:02] * Adam [webchat@c-174-61-105-93.hsd1.fl.comcast.net] has joined #minecrafthelp
#886 [20:03] <Adam> i cant login but i have all my information
#887 [20:03] * Adam is now known as Guest42960
#888 [20:03] * Guest42960 [webchat@c-174-61-105-93.hsd1.fl.comcast.net] has quit. (Client Quit)
#889 [20:04] * NessieNotMessie [webchat@c-73-185-104-242.hsd1.ca.comcast.net] has quit. (Client Quit)
#890 [20:04] * J6 [webchat@75.66.57.100] has joined #minecrafthelp
#891 [20:05] <J6> I've been playing on the play.thedestinymc.com server and I'm not sure what happened but now when I play "Loading Client Loading 0 of 0 Mods" stays up in the middle of my screen and I'm not sure how to get rid of it
#892 [20:06] * TStephen [webchat@71-15-84-69.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#893 [20:12] * lathface36 [webchat@c-69-253-174-178.hsd1.pa.comcast.net] has joined #minecrafthelp
#894 [20:13] <lathface36> my Minecraft says not responding when I try to play it
#895 [20:13] <lathface36> my Minecraft says not responding when I try to play it
#896 [20:13] <lathface36> my Minecraft says not responding when I try to play it
#897 [20:14] <lathface36> my Minecraft says not responding when I try to play it
#898 [20:14] <lathface36> my Minecraft says not responding when I try to play it
#899 [20:14] * Absol kicked lathface36 from #minecrafthelp (Reason: athface36 :Stop spamming)
#900 [20:15] * plokijhg [webchat@c-69-253-174-178.hsd1.pa.comcast.net] has joined #minecrafthelp
#901 [20:15] <plokijhg> my Minecraft says not responding when I try to play it
#902 [20:16] * TStephen [webchat@71-15-84-69.dhcp.gnvl.sc.charter.com] has quit. (Quit: webchat.esper.net)
#903 [20:16] * plokijhg [webchat@c-69-253-174-178.hsd1.pa.comcast.net] has quit. (Client Quit)
#904 [20:16] * TStephen [webchat@71-15-84-69.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#905 [20:18] * TStephen [webchat@71-15-84-69.dhcp.gnvl.sc.charter.com] has quit. (Client Quit)
#906 [20:31] * nina [webchat@c-76-25-180-107.hsd1.co.comcast.net] has joined #minecrafthelp
#907 [20:31] * Ben [webchat@47-215-143-105.flagcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#908 [20:32] * Ben is now known as Guest22396
#909 [20:32] <nina> when I try to log in it saids i have an invalid passowrd or email from the launcher, but i already reset my password. I have logged in from another account before, but not the one i want to log in from now
#910 [20:34] <Guest22396> So i haven't logged on for mabny years and don't remember my password and never had an email for my minecraft account(accounts didn't require this at the time of purchase). So how do i reset my password for an old account that hasn't been migrated and I dont remember my password?
#911 [20:35] * armyfreak [webchat@d137-186-200-245.abhsia.telus.net] has joined #minecrafthelp
#912 [20:36] <armyfreak> Hi, I already Purchased Minecraft for my Mac a long time ago, And for some reason when I go to log in it says I haven't purchased the game...
#913 [20:37] <armyfreak> It was working fine then all of a sudden we can only play the demo version
#914 [20:40] * jake [webchat@c-174-48-156-159.hsd1.fl.comcast.net] has joined #minecrafthelp
#915 [20:40] <jake> when i hit "play" i get an error "sorry, unable to start Minecraft, please check your configuration.
#916 [20:42] * nina [webchat@c-76-25-180-107.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#917 [20:45] * bildramer [~bildramer@p200300CF371C8D007F67408D92F33914.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#918 [20:47] * bildramer [~bildramer@p200300CF371C8D007F67408D92F33914.dip0.t-ipconnect.de] has joined #minecrafthelp
#919 [20:48] * AleeYR [webchat@201.110.238.109] has quit. (Quit: webchat.esper.net)
#920 [20:52] * J6 [webchat@75.66.57.100] has joined #minecrafthelp
#921 [20:53] <mattym> Guest22396, If it was never Migrated, you cannot reset it on your own and will need to contact Mojang.
#922 [20:53] <mattym> ??> Guest22396 account/send-email
#923 [20:53] <Mightyena> Guest22396: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#924 [20:53] <J6> I've been playing on the play.thedestinymc.com and the loading sign won't go away even after it's loaded and allows me to play. Is there anyway way to fix that?
#925 [20:53] <mattym> armyfreak, Where does it say that, and what exactly does it say?
#926 [20:53] <mattym> J6, Does it only happen on that server?
#927 [20:53] <armyfreak> When I log in
#928 [20:54] <J6> Yes - I've tried deleting the server and putting it back on but it hasn't worked
#929 [20:54] <mattym> J6, Then you need to contact that servers staff.
#930 [20:55] <J6> Oops okay, thank you so much!
#931 [20:55] <armyfreak> So I open the launcher, It says Player Connected, at the bottom it says play demo, then I go to Java and it says play, so I go to play and it only says play demo.
#932 [20:56] <mattym> ??> armyfreak launcher/relog
#933 [20:56] <Mightyena> armyfreak: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#934 [20:56] <armyfreak> ok I'll try that again
#935 [20:58] * nutbusteraf [webchat@c-71-230-11-198.hsd1.de.comcast.net] has joined #minecrafthelp
#936 [20:58] <nutbusteraf> hi i downloaded the java version and i meant to download windows 10. how do i fix this?
#937 [20:59] <mattym> nutbusteraf, Which Edition did you purchase?
#938 [20:59] <nutbusteraf> i purchased java
#939 [21:00] * armyfreak [webchat@d137-186-200-245.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#940 [21:00] <mattym> nutbusteraf, Then if you want the other Edition its a separate purchase.
#941 [21:00] * daniel1 [webchat@bras-vprn-shbkpq4086w-lp130-06-70-51-187-183.dsl.bell.ca] has joined #minecrafthelp
#942 [21:00] <nutbusteraf> is there any way to refund the java and download windows 10?
#943 [21:01] <mattym> nutbusteraf, You can try
#944 [21:01] <mattym> ??> nutbusteraf account/refund
#945 [21:01] <Mightyena> nutbusteraf: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#946 [21:02] <nutbusteraf> okay thank you!
#947 [21:02] * armyfreak [webchat@d137-186-200-245.abhsia.telus.net] has joined #minecrafthelp
#948 [21:03] * nutbusteraf [webchat@c-71-230-11-198.hsd1.de.comcast.net] has quit. (Client Quit)
#949 [21:03] <armyfreak> Ok I tried login out and logging back in but
#950 [21:03] <armyfreak> same thing
#951 [21:03] <mattym> armyfreak, If you log in at account.mojang.com/me what does it say below "My Games"?
#952 [21:04] * J6 [webchat@75.66.57.100] has quit. (Quit: webchat.esper.net)
#953 [21:05] <daniel1> so i switched from mac to pc but like an idiot i am, i forgot to save the email. and now i can't log in now
#954 [21:05] <mattym> ??> daniel1 account/forgot-email
#955 [21:05] <Mightyena> daniel1: If you forgot the email address you used to register, try all your emails at https://my.minecraft.net/en-us/password/forgot/. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#956 [21:07] <daniel1> but like i made it a long time ago so like idk what the email is. ik the username: daniel_is_fat
#957 [21:08] <mattym> daniel1, Check all your emails on the link Mightyena provided.
#958 [21:08] <daniel1> like i lost the email
#959 [21:08] <armyfreak> ok thanks ill give that a go.
#960 [21:08] <daniel1> like im really screwed
#961 [21:09] <mattym> daniel1, Then you will need to contact Mojang support.
#962 [21:09] <mattym> ??> daniel1 account/send-email
#963 [21:09] <Mightyena> daniel1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#964 [21:09] * daniel1 [webchat@bras-vprn-shbkpq4086w-lp130-06-70-51-187-183.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#965 [21:10] <armyfreak> under games it says cobalt, Minecraft and scrolls
#966 [21:10] <mattym> armyfreak, Do you see your ingame name listed next to minecraft there?
#967 [21:10] <armyfreak> no.
#968 [21:11] <mattym> armyfreak, Not under Games, under the part of the page that says My Games on the page I linked
#969 [21:13] * d4rkey3s [webchat@142.127.188.9] has joined #minecrafthelp
#970 [21:14] <d4rkey3s> when i pvp i cant switch to my second slot
#971 [21:14] <d4rkey3s> like im using the 2 buttons on my mouse one of them is for the first slot the other one is for the second
#972 [21:14] * nina [webchat@c-76-25-180-107.hsd1.co.comcast.net] has joined #minecrafthelp
#973 [21:14] <d4rkey3s> i can switch tot he second slot when im not clicking but when im clicking it switchs to the first slot
#974 [21:15] * armyfreak [webchat@d137-186-200-245.abhsia.telus.net] has joined #minecrafthelp
#975 [21:15] <mattym> d4rkey3s, Probably a hardware limitation.
#976 [21:15] <d4rkey3s> wahts taht?
#977 [21:15] <armyfreak> All it says when the page comes up is redeem code
#978 [21:16] <mattym> d4rkey3s, The mouse may not recognize you hitting the other button while doing something else.
#979 [21:16] <d4rkey3s> no it is recognizing it
#980 [21:16] <d4rkey3s> but its not swithcing the slot 2 its switching to slot 1
#981 [21:16] <mattym> armyfreak, Then that account (email) is not one with the game linked to it.
#982 [21:16] <d4rkey3s> i tried in bedrock its working
#983 [21:16] <mattym> d4rkey3s, Did you change the key bind?
#984 [21:16] <d4rkey3s> but in java its not
#985 [21:17] <armyfreak> oh ok
#986 [21:17] <d4rkey3s> im using badlion client
#987 [21:17] <d4rkey3s> without badlion client it happens too
#988 [21:17] <mattym> d4rkey3s, Then dont use a 3rd party client
#989 [21:17] * nina [webchat@c-76-25-180-107.hsd1.co.comcast.net] has quit. (Client Quit)
#990 [21:17] <d4rkey3s> bruh i tried
#991 [21:17] <d4rkey3s> it happens when i dont use anything
#992 [21:18] <d4rkey3s> its about MINECRAFT not the client
#993 [21:18] <d4rkey3s> is it a bug?
#994 [21:19] <mattym> d4rkey3s, Are you talking about hot bar slots or hands?
#995 [21:19] <d4rkey3s> hotbar slotsssss
#996 [21:19] <mattym> d4rkey3s, Then just use the number keys
#997 [21:19] <d4rkey3s> let me explain again
#998 [21:19] <d4rkey3s> im not using it tahts the problme
#999 [21:20] <d4rkey3s> my keybinds are : for the first slot the button on my mouse for the second my other mouse button
#1000 [21:20] <d4rkey3s> but when im pvping and when i click the second slot button
#1001 [21:20] <d4rkey3s> it switchs to the first slot
#1002 [21:20] <d4rkey3s> this doesnt happen on BEDROCK EDITION
#1003 [21:21] <d4rkey3s> and i dont
#1004 [21:21] <d4rkey3s> wanna use the number keys?
#1005 [21:21] <mattym> d4rkey3s, Are you talking about the main buttons on the mouse, or extra side buttons?
#1006 [21:21] <d4rkey3s> extra side buttons
#1007 [21:22] <mattym> d4rkey3s, Give me a moment
#1008 [21:22] <d4rkey3s> oil
#1009 [21:23] <d4rkey3s> ok*
#1010 [21:24] <mattym> d4rkey3s, So if you are not doing anything else, the mouse button works right?
#1011 [21:24] <d4rkey3s> yeah if im not lcicking
#1012 [21:24] <d4rkey3s> clciking th enormal buttons
#1013 [21:24] <d4rkey3s> like im jitter clickin the normal button while pvping
#1014 [21:25] <d4rkey3s> when im lcicking i want to switch to the second slot but it switches to the first one
#1015 [21:25] <mattym> d4rkey3s, Are you absolutely sure you got the binds right?
#1016 [21:25] <d4rkey3s> yes i am
#1017 [21:26] * Guest22396 [webchat@47-215-143-105.flagcmtk01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1018 [21:26] <mattym> d4rkey3s, I just set mine up that way, and tested it, and it works as expected.
#1019 [21:26] <d4rkey3s> yeah is it a bug in game
#1020 [21:26] <d4rkey3s> beacuase it works in other games
#1021 [21:26] <d4rkey3s> and it works in bedrock
#1022 [21:26] <d4rkey3s> so i dont think its my mouse
#1023 [21:26] <mattym> d4rkey3s, No, like I said, I just tested it and it works.
#1024 [21:26] <mattym> d4rkey3s, Cant be a bug in the game.
#1025 [21:26] <d4rkey3s> but it works on other games
#1026 [21:27] <mattym> d4rkey3s, You cant compare it to other games.
#1027 [21:27] <d4rkey3s> i tested
#1028 [21:27] <d4rkey3s> on MINECRAFT BEDROCK EDITION
#1029 [21:27] <mattym> d4rkey3s, Your mouse may not be able to send two instructions at once on the system Java Uses
#1030 [21:27] <d4rkey3s> and it worked bruh?
#1031 [21:27] <d4rkey3s> can i fix that??
#1032 [21:27] <mattym> d4rkey3s, Java Edition and Bedrock are completely different games, that use completely different systems.
#1033 [21:27] <d4rkey3s> but if its not able to do that
#1034 [21:28] <d4rkey3s> why is it switching to the FIRST SLOT insstead of second one
#1035 [21:28] <mattym> d4rkey3s, It may not be picking up the correct output, just that one of the keys was clicked.
#1036 [21:28] <d4rkey3s> how do i fix that??
#1037 [21:28] <mattym> d4rkey3s, Some keyboards and mice send their output differently.
#1038 [21:29] <mattym> d4rkey3s, Does the mouse have a scroll where?
#1039 [21:29] <mattym> wheel*
#1040 [21:30] <d4rkey3s> yes
#1041 [21:30] <d4rkey3s> okay i changed my
#1042 [21:30] <d4rkey3s> first slot keybind
#1043 [21:30] <d4rkey3s> now when i tried it
#1044 [21:30] <d4rkey3s> it didnt even change the slot
#1045 [21:30] <mattym> d4rkey3s, Use that to swap. By default scrolling up and down will scroll through the hotbar slots
#1046 [21:32] <mattym> d4rkey3s, What did you change the bind to?
#1047 [21:37] <d4rkey3s> idk
#1048 [21:37] <d4rkey3s> something different
#1049 [21:37] <d4rkey3s> but i changed it form the first slot
#1050 [21:37] * Nunn [webchat@94.8.57.15] has joined #minecrafthelp
#1051 [21:37] <d4rkey3s> and when i tried to switch to the second slot
#1052 [21:37] <d4rkey3s> it didnt do anything
#1053 [21:37] <Nunn> Hi, im having problems with my account
#1054 [21:38] <mattym> d4rkey3s, Yeah sounds like the game just cant see that button when its also picking up the clicks.
#1055 [21:38] <mattym> Nunn, What sort?
#1056 [21:38] <Nunn> I cant change my email for some reason it says error
#1057 [21:39] <d4rkey3s> soo is there way i can fix that>??
#1058 [21:41] <Nunn> ?
#1059 [21:41] <mattym> d4rkey3s, No, it sounds like a limitation of the input system Java Edition uses, and its not picking up the extra key properly
#1060 [21:41] <mattym> Nunn, What is the error?
#1061 [21:42] <Nunn> I cant change my email for some reason it says error
#1062 [21:42] <d4rkey3s> bruh
#1063 [21:44] <mattym> Nunn, What is the error?
#1064 [21:44] <Nunn> ive just said twice
#1065 [21:45] <Nunn> I cant change my email for some reason it says error
#1066 [21:45] <mattym> Nunn, What is the full error, it will never just say error, it will have more details.
#1067 [21:45] * DEafieGamer [webchat@pool-71-246-220-238.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1068 [21:46] <Nunn> https://gyazo.com/1d6b1dca4e7879355490e70196c10d45
#1069 [21:46] <Nunn> take a look
#1070 [21:46] <mattym> Nunn, Ok, do what it says and contact Mojang support.
#1071 [21:47] <Nunn> ive done that and its bought me here
#1072 [21:47] <GreyVulpine> Nunn - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#1073 [21:49] * james [webchat@184-167-158-110.res.spectrum.com] has joined #minecrafthelp
#1074 [21:51] <james> I am having a problem with playing minecarft can u help me with a dxdiag
#1075 [21:52] <mattym> james, Do you have a link to it?
#1076 [21:52] <james> https://paste.ubuntu.com/p/qPnNRx6t3m/
#1077 [21:52] <jake> when i hit "play" i get an error "sorry, unable to start Minecraft, please check your configuration.
#1078 [21:52] <mattym> james, That computer is too old for the game.
#1079 [21:53] <mattym> jake, What is the exact message?
#1080 [21:53] <james> oh ok thx
#1081 [21:53] <jake> "play" i get an error "sorry, unable to start Minecraft, please check your configuration."
#1082 [21:53] <jake> sorry, unable to start Minecraft, please check your configuration.
#1083 [21:53] <mattym> ??> jake launcher/log
#1084 [21:53] <Mightyena> jake: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1085 [21:55] <jake> Step4. the window with the output log never pops up. and the same error message pops up.
#1086 [21:56] <mattym> jake, Are you sure you set it to force the log to open?
#1087 [21:56] <jake> i cliked the box "open output log when game starts" under the LAUNCHER SETTINGS
#1088 [21:56] <jake> its checked.
#1089 [21:57] <mattym> ??> jake tools/hjt
#1090 [21:57] <Mightyena> jake: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1091 [21:57] <Mightyena> jake: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1092 [21:59] <jake> i changed the game from "default" to "latest version" and hit play and the log poped up now.
#1093 [21:59] <mattym> jake, Ok, get that log first then
#1094 [22:00] <jake> it's downloading a 163MB update or something. it's my first time playing.
#1095 [22:01] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#1096 [22:07] * jake [webchat@c-174-48-156-159.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1097 [22:15] * Backerrr [webchat@179.56.51.26] has joined #minecrafthelp
#1098 [22:17] <Backerrr> i can't remember my security questions and i don't have access to my original email
#1099 [22:18] <Backerrr> what can i do?
#1100 [22:19] <mattym> ??> Backerrr account/send-email
#1101 [22:19] <Mightyena> Backerrr: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1102 [22:21] <Backerrr> i don't have the transaction ID because someone else buy the game for me
#1103 [22:21] <mattym> Backerrr, See if they still have it for you, otherwise proceed without it and see if they offer you and alternative.
#1104 [22:24] <Backerrr> i haven´t see him since 7 years ago
#1105 [22:32] * dreadapollo [webchat@cpe-24-198-142-171.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#1106 [22:56] * kEEGAN [webchat@c-174-52-0-77.hsd1.ut.comcast.net] has joined #minecrafthelp
#1107 [23:20] * lu [webchat@101.164.155.93] has joined #minecrafthelp
#1108 [23:20] <lu> hello
#1109 [23:20] * lu is now known as Guest14827
#1110 [23:20] <Guest14827> is there anyone can help me to pay java edition?
#1111 [23:20] <mattym> Guest14827, What problem are you having?
#1112 [23:21] <Guest14827> i am in australia, uanble to but java edition
#1113 [23:21] <Guest14827> is there any number I can call?
#1114 [23:21] <mattym> Guest14827, No there is not.
#1115 [23:21] <mattym> Guest14827, What happens when you try to buy it?
#1116 [23:22] <Guest14827> pay by credit card but give "error", I think something wrong with my account location
#1117 [23:22] * Speedy_Bannana [webchat@ip72-200-192-248.ok.ok.cox.net] has joined #minecrafthelp
#1118 [23:22] <Guest14827> I can give you my account, can you fix it for me. I remember before there is a customer service number I can call
#1119 [23:23] <Speedy_Bannana> I need help with reinstalling Minecraft on my Mac will someone please help me
#1120 [23:23] <mattym> Speedy_Bannana, What sort of issue?
#1121 [23:24] <mattym> Guest14827, Mojang does not and never has had a phone number for support. Any number you find claiming to be is a scam.
#1122 [23:24] <Speedy_Bannana> Error: java.lang.NullPointerException: Initializing game
#1123 [23:24] <mattym> ??> Speedy_Bannana launcher/log
#1124 [23:24] <Mightyena> Speedy_Bannana: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1125 [23:27] * Nunn [webchat@94.8.57.15] has quit. (Quit: webchat.esper.net)
#1126 [23:27] <Speedy_Bannana> https://paste.ubuntu.com/p/VBVmK3H5c9/
#1127 [23:29] <Speedy_Bannana> Does this help?
#1128 [23:29] <mattym> Speedy_Bannana, Can you try launching an unmodified 1.15.2
#1129 [23:29] <Speedy_Bannana> sure
#1130 [23:30] <Speedy_Bannana> weird it works
#1131 [23:30] <Speedy_Bannana> does that mean I can only play on this version though?
#1132 [23:31] <mattym> Speedy_Bannana, We only help here with the unmodded current release. If you are having issues with modded, check the mod/mod-pack/modders support resources.
#1133 [23:32] * Aubree [webchat@107-137-104-118.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1134 [23:32] <Speedy_Bannana> how do I do that?
#1135 [23:32] <Aubree> I need a refund
#1136 [23:33] <mattym> Speedy_Bannana, Find whatever mods you were trying to use, and see if they offer support.
#1137 [23:33] <Speedy_Bannana> also it crashes if I used an unmodded version that isnt 1.15.2
#1138 [23:33] <mattym> Speedy_Bannana, Make sure you use a different game directory for older versions.
#1139 [23:33] <mattym> Aubree, For what?
#1140 [23:34] <Aubree> for the game
#1141 [23:34] <mattym> Aubree, Which version of the game?
#1142 [23:34] <Aubree> my laptop keeps crashing and there is a huge lag
#1143 [23:34] <Aubree> JAVA
#1144 [23:34] <mattym> ??> Aubree account/refund
#1145 [23:34] <Mightyena> Aubree: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#1146 [23:35] <Speedy_Bannana> also i followed this and pasted what it says for mac into terminal https://minecrafthopper.net/help/guides/reinstalling-minecraft/
#1147 [23:35] * Aubree [webchat@107-137-104-118.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#1148 [23:35] <Speedy_Bannana> but now what do I do
#1149 [23:36] <mattym> Speedy_Bannana, Thats to reinstall, not what you are doing.
#1150 [23:36] <Speedy_Bannana> yeah i know but still
#1151 [23:37] <mattym> Speedy_Bannana, Then like I said, for running older versions, you need to set a different game directory to use them in.
#1152 [23:38] <Speedy_Bannana> How do I do that (sorry by the way I'm smart just not with this sort of stuff)
#1153 [23:38] <mattym> Speedy_Bannana, In the launcher, when you make a new installation for an older version, you need to edit the Game Directory option and have it use a different folder than the default
#1154 [23:40] <Speedy_Bannana> Do you happen to know what the default would be called?
#1155 [23:41] <mattym> Speedy_Bannana, /Library/Application Support/minecraft
#1156 [23:42] <mattym> Speedy_Bannana, You will need to make a different folder and use that for older versions. Otherwise it will crash due to differences in shared file versions
#1157 [23:43] <Speedy_Bannana> does it matter what I name the folder?
#1158 [23:44] <mattym> Speedy_Bannana, Shouldnt matter, as long as you only use letters and numbers, no symbols
#1159 [23:47] <Speedy_Bannana> Awesome, thank you so much!!!
#1160 [23:47] <Speedy_Bannana> Awesome, thank you so much!!!
#1161 [23:52] * Speedy_Bannana [webchat@ip72-200-192-248.ok.ok.cox.net] has left #minecrafthelp