#1 [00:22] * Oliver [webchat@60.224.16.178] has joined #minecrafthelp
#2 [00:25] <Oliver> hi I've currently had trouble logging into Minecraft, as my details seem to be invalid and a messager pops up saying make sure you are online and try again, is their any way of fixing this issue
#3 [00:26] <Oliver> however the details are correct
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#5 [00:36] * Boltyboy120 [webchat@071-084-136-150.res.spectrum.com] has joined #minecrafthelp
#6 [00:38] <Boltyboy120> When i try to start minecraft it gives me the "drivers do not appear to support OpenGL" message. I dont know how to update my drivers or if that is actually the problem. here is the link to my system information: https://paste.ubuntu.com/p/WX35fXjjSz/
#7 [00:41] <mattym> Boltyboy120, One moment
#8 [00:41] <mattym> Boltyboy120, That computer is too old to run the game.
#9 [00:42] <Boltyboy120> it runs the xbox demo version that comes with windows 10
#10 [00:43] <mattym> That's a completely different game
#11 [00:43] <Boltyboy120> ok
#12 [00:43] <Boltyboy120> so there is nothing i can do to fix it?
#13 [00:50] <Boltyboy120> like no software i can update of anything?
#14 [00:59] <mattym> Boltyboy120, The issue is, the software you would need does not exist on Windows 10 for your hardware.
#15 [01:06] <Boltyboy120> could i go to a previous version of windows to get it to work?
#16 [01:07] <mattym> Boltyboy120, Even if you did, the recent and future versions will not work on that hardware. Its simply too old and below the requirements
#17 [01:07] <Boltyboy120> ok, thanks
#18 [01:11] * jh [webchat@d66-222-156-11.abhsia.telus.net] has joined #minecrafthelp
#19 [01:11] <jh> hi
#20 [01:12] <jh> i downloaded minecraft on my computer but he i go to login it keeps saying incorrect password or email but i reset it like twice
#21 [01:13] <mattym> jh, What does it say if you try to log in on minecraft.net?
#22 [01:15] <jh> it doesnt say anyting the button just stays grey
#23 [01:16] * ThatOneGuy3 [webchat@47.196.159.58] has joined #minecrafthelp
#24 [01:16] <mattym> ??> jh tools/hjt
#25 [01:16] <Mightyena> jh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#26 [01:16] <Mightyena> jh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#27 [01:16] <ThatOneGuy3> I've tried everything but but I keep getting the same error with a different file
#28 [01:16] * jh [webchat@d66-222-156-11.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#29 [01:17] <ThatOneGuy3> it's that stupid download error
#30 [01:17] <mattym> ThatOneGuy3, What error?
#31 [01:17] <ThatOneGuy3> "failed to download file"
#32 [01:17] <ThatOneGuy3> then gives a bunch of info
#33 [01:17] <mattym> ??> ThatOneGuy3 error/download
#34 [01:17] <Mightyena> ThatOneGuy3: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#35 [01:19] * Sean [webchat@209-76-177-99.lightspeed.btrgla.sbcglobal.net] has joined #minecrafthelp
#36 [01:20] <Sean> Hello I need help with my old account SEANISCOOLNOOB associated with my dad's old email stevestm@msn.com.
#37 [01:20] <ThatOneGuy3> I tried all of that, but I'm still getting the error
#38 [01:20] <mattym> ??> ThatOneGuy3 tools/hjt
#39 [01:20] <Mightyena> ThatOneGuy3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#40 [01:20] <Mightyena> ThatOneGuy3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#41 [01:21] <mattym> Sean, What is the problem, and do not share account details.
#42 [01:21] <Sean> Can't log in to my old account, also my bad
#43 [01:21] <Sean> How do I reset my password if I don't have my original email
#44 [01:22] <mattym> Sean, You will need to contact Mojang support for that.
#45 [01:22] <mattym> ??> Sean account/send-email
#46 [01:22] <Mightyena> Sean: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#47 [01:22] <Sean> Okay
#48 [01:22] <Sean> Thanks guys
#49 [01:27] <ThatOneGuy3> https://paste.ubuntu.com/p/bhgzCWVxS2/plain/
#50 [01:28] <mattym> ThatOneGuy3, Are you on a home internet connection?
#51 [01:28] <ThatOneGuy3> yes
#52 [01:29] <mattym> ThatOneGuy3, Is it a hotspot connection?
#53 [01:29] <ThatOneGuy3> no, it's normal wifi
#54 [01:30] <mattym> ThatOneGuy3, Can you give me an unedited HJT report.
#55 [01:30] <ThatOneGuy3> a what?
#56 [01:30] <ThatOneGuy3> sorry, im new to this
#57 [01:31] <mattym> ThatOneGuy3, The report you provided the link to, has been edited
#58 [01:31] <ThatOneGuy3> it has?
#59 [01:31] <ThatOneGuy3> yeah sure, lemme make another report
#60 [01:32] <mattym> ThatOneGuy3, Make sure you copy the entire thing, as is.
#61 [01:32] <ThatOneGuy3> tell me if this works
#62 [01:32] <ThatOneGuy3> https://paste.ubuntu.com/p/zt6y2tTPG5/plain/
#63 [01:33] <mattym> ??> ThatOneGuy3 av/adwcleaner
#64 [01:33] <Mightyena> ThatOneGuy3: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#65 [01:33] <Mightyena> ThatOneGuy3: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#66 [01:34] <ThatOneGuy3> I already have malwarebytes and I did an auto scan not too long ago, but sure
#67 [01:34] <mattym> ThatOneGuy3, Use that specific one.
#68 [01:34] * jh [webchat@d66-222-156-11.abhsia.telus.net] has joined #minecrafthelp
#69 [01:35] <ThatOneGuy3> it says no items were detected
#70 [01:35] <mattym> ThatOneGuy3, Have it do the option for basic repair
#71 [01:35] <ThatOneGuy3> okay
#72 [01:36] * ThatOneGuy3 [webchat@47.196.159.58] has quit. (Quit: webchat.esper.net)
#73 [01:39] <jh> https://paste.ubuntu.com/p/XcXZ6MZ5qD/
#74 [01:39] <mattym> ??> jh info/mcleaks
#75 [01:39] <Mightyena> jh: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#76 [01:39] <Mightyena> jh: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#77 [01:40] <mattym> ??> jh win/hosts/edit
#78 [01:40] <Mightyena> jh: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#79 [01:40] <Mightyena> jh: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#80 [01:54] * Raze [webchat@108-88-96-167.lightspeed.mtryca.sbcglobal.net] has joined #minecrafthelp
#81 [01:54] <Raze> hello
#82 [01:55] <Raze> how do i refund
#83 [01:55] <Raze> minecraft java
#84 [01:56] <mattym> ??> Raze account/refund
#85 [01:56] <Mightyena> Raze: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#86 [01:56] <Raze> i cant play the game
#87 [01:56] <Raze> since its so laggy
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#92 [02:19] <Zane> Hi. I recently purchased Minecraft and i have several times attempted to begin playing. I have downloaded the latest version of the minecraft launcher but i continually get the error "Invalid username or password". This is incorrect as i have successfully logged in using the exact same details on another computer and it has worked. I cannot for the
#93 [02:19] <Zane> life of me determine why I cannot log in on this device. Thank you for the help.
#94 [02:25] * ultra [webchat@d66-222-156-11.abhsia.telus.net] has joined #minecrafthelp
#95 [02:26] <ultra> hi so whenever i try to load minecraft it takes forever to load and when its almost done it says not responding and doesnt load
#96 [02:27] <ultra> and then it just says game crashed
#97 [02:43] * toto [webchat@91-172-222-193.subs.proxad.net] has joined #minecrafthelp
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#99 [02:55] * Nigs [webchat@84.42.59.227] has joined #minecrafthelp
#100 [02:55] <Nigs> Hello guys
#101 [02:56] <Nigs> In Minectraft Laucher i click to Play and have error. GLFW Error 65542:GLX:GLX extension not found
#102 [02:58] <Nigs> (Linux)
#103 [03:03] * Nigs [webchat@84.42.59.227] has quit. (Quit: webchat.esper.net)
#104 [03:12] * not-happy [webchat@121.212.117.46] has joined #minecrafthelp
#105 [03:16] <not-happy> I have been trying to log into the Minecraft website for days but it just doesn't work, I hit the log in button and nothing happens, the eventually I worked my way around logging in on this computer and I managed to buy and download Minecraft but now it is saying my username or password is wrong, I have tried changing my password multiple times but
#106 [03:16] <not-happy> It doesn't change anything and its really annoying me.
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#110 [04:23] * Ethan [webchat@180-150-36-109.b49624.bne.nbn.aussiebb.net] has joined #minecrafthelp
#111 [04:24] <Ethan> Hello
#112 [04:25] <Ethan> The problem is that I know what my login details are but I can't log onto play Minecraft
#113 [04:29] * Ethan [webchat@180-150-36-109.b49624.bne.nbn.aussiebb.net] has quit. (Quit: webchat.esper.net)
#114 [04:32] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#115 [04:46] * Clazzle [webchat@86.124.142.196] has joined #minecrafthelp
#116 [04:46] <Clazzle> Hi, am i the only one who cant literally login?
#117 [04:47] <Clazzle> i press the login button and nothing happens
#118 [04:48] * sotos [webchat@ppp079166035161.access.hol.gr] has joined #minecrafthelp
#119 [04:51] <sotos> Hello. I bought a new computer couple months back and i wanted to install Java. Turns out i can't, it just won't install. So i installed minecraft. I created a new world and when it completed the download for the world this appeared. ''Game crashed. An unexpected issue occurred and the game has crashed. We're sorry for the incovenience''
#120 [05:05] <sotos> ???
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#122 [05:29] * Southum [webchat@84.117.148.97] has joined #minecrafthelp
#123 [05:31] <Southum> Hello there. So I reinstaled my windows (windows 7) and now when i try to launch minecraft it gives me an error "glfw error 65542" i must mention that i have all my drivers updated. Is there any solutions?
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#128 [05:39] <sotos> no one's here
#129 [05:47] * Clazzle [webchat@86.124.142.196] has quit. (Quit: webchat.esper.net)
#130 [05:52] <sotos> idiots
#131 [05:52] * sotos [webchat@ppp079166035161.access.hol.gr] has quit. (Quit: webchat.esper.net)
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#134 [06:02] * LwveMike [webchat@93.116.16.58] has joined #minecrafthelp
#135 [06:03] <LwveMike> hi , i have a problem with my mojang account , my email addres has a lot of bills to pay , and i need to change my email , cause i can't acces the mailbox until i pay the bills , and i really want to play minecraft
#136 [06:05] <LwveMike> i can give my email credential to see
#137 [06:27] * yovoka [webchat@78.95.228.157] has joined #minecrafthelp
#138 [06:31] <yovoka> Hello yesterday I had a payment issue,I bought minecraft and while im in the payment process it freezes and told me"error in placing order"but they already withdrawn 26$ from my visa card without even sending email to me conforming my purchase and i cannot play minecraft even that they withdrawn from my visa card.
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#140 [06:37] * yovoka [webchat@78.95.228.157] has joined #minecrafthelp
#141 [06:46] <yovoka> I had a payment issue in buying minecraft the payment process screen freezes and told me"error in placing order"And then they withdrawn 26$ from my visa card without even sending me an email for my purchase conformation,I can only play the demo version of minecraft even that i have bought minecraft. I tried to reac out minecraft support team provid
#142 [06:46] <yovoka> ing them with my bank statement but still.... they ant another bank statement.
#143 [06:46] * teogamer515 [webchat@95.235.89.155] has joined #minecrafthelp
#144 [06:47] <teogamer515> Hello... con I have Italian support?
#145 [06:48] * KiaraTheCat2 [webchat@37.red-83-61-218.dynamicip.rima-tde.net] has joined #minecrafthelp
#146 [06:49] * KiaraTheCat2 [webchat@37.red-83-61-218.dynamicip.rima-tde.net] has quit. (Client Quit)
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#150 [06:52] <yovoka> I had a payment issue in buying Minecraft the payment process screen freezes and told me"error in placing order"And then they withdrawn 26$ from my visa card without even sending me an email for my purchase conformation,I can only play the demo version of Minecraft even that i have bought Minecraft. I tried to reach out Minecraft support team provi
#151 [06:52] <yovoka> ding them with my bank statement but they want transaction ID how can i get that without them sending me an email for my purchase there is no way that i can do anything in that case.
#152 [06:55] * KiaraTheCat2 [webchat@37.red-83-61-218.dynamicip.rima-tde.net] has joined #minecrafthelp
#153 [06:56] <KiaraTheCat2> Yesterday I downloaded Minecraft Java Edition, my problem is that the launcher does not work for me. I have tried with all the possible launcher options, but in all of them it gives me an error.
#154 [06:59] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
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#161 [07:12] <Kiciada> hello, i have a payment transaction, can i reset account and start account mojang again
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#164 [07:42] * Gina [webchat@76.118.249.121] has joined #minecrafthelp
#165 [07:42] <Gina> How do I cham
#166 [07:42] <Gina> How do I upgrade my sound Minecraft pe to the 1.14.1 version so he can get mods?
#167 [07:43] <Gina> My sons minecraft on his Samsung tablet
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#171 [08:09] * Lena [webchat@ip51cf0982.direct-adsl.nl] has joined #minecrafthelp
#172 [08:12] <Lena> I'm having trouble installing minecraft. I downloaded it on my D: drive, but my D: drive is not accessible anymore. If I want to install minecraft on my C: drive it says that the D: drive is not functioning (this is correct). Does anyone know how I can change my install location for minecraft?
#173 [08:21] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#174 [08:35] <yovoka> While I'm buying Minecraft java edition in the payment process screen suddenly it freezes then told me" error in placing an order" And they withdrawn 26$ from my visa card without even sending me an email receipt for my purchase...? What the hell is wrong with you Mojang I tried to reach out Minecraft support team providing them with my all bank st
#175 [08:35] <yovoka> atement clearly shows that Mojang revoked 26$ from my account, I downloaded Minecraft launcher just to make sure that maybe there was a problem and it will be fixed maybe I can play the original game in the launcher but no still at the demo version.
#176 [08:44] * blackpepper1090 [webchat@ip565bf2b4.direct-adsl.nl] has joined #minecrafthelp
#177 [08:45] * mac [webchat@p57A43DA6.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#178 [08:46] <blackpepper1090> I've got a problem : When i try to login to my minecraft account it doesn't work. I've changed my password but it didn't help, what can i do?
#179 [08:47] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#180 [08:59] <Galaxy_2Alex> yovoka, Please ait for Mojang to reply.
#181 [08:59] <Galaxy_2Alex> *wait
#182 [09:04] <yovoka> Yeah i will..but at the end they will Postponement me for 15 days then i cannot get any refunds
#183 [09:05] <Galaxy_2Alex> yovoka, They will be aware of the wait time and take it into account.
#184 [09:08] <yovoka> so i was wondering how can i get the transaction ID when they didn't send me an email
#185 [09:10] <yovoka> i mean.. every time i send them an email to the support team they ask for the transaction ID so they can proceed but i don't have this damn ID im clueless
#186 [09:11] <Galaxy_2Alex> yovoka, The ID should also be found in your Visa's transaction history if I remember correctly.
#187 [09:12] <yovoka> so if i screenshot my SMS history clearly shows date and time of my purhase is not enough?
#188 [09:13] <mattym> yovoka, Wait for them to reply and see what they ask for, before sending anything.
#189 [09:28] * michi [webchat@p5DC7A64F.dip0.t-ipconnect.de] has joined #minecrafthelp
#190 [09:30] <michi> if i open minecraft and join any world, after a secons on the server i'll get a freeze frame! What schould i do ?
#191 [09:31] <mattym> michi, What happens on single player worlds?
#192 [09:31] <michi> the same
#193 [09:32] <mattym> michi, Please get the following information from a single player world
#194 [09:32] <mattym> ??> michi launcher/log
#195 [09:32] <Mightyena> michi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#196 [09:32] <yovoka> mattym do you mean wait for mojang to response here ? or in the email
#197 [09:32] * SIHC [webchat@82.76.130.217] has joined #minecrafthelp
#198 [09:32] <SIHC> Hello
#199 [09:33] <SIHC> I want to refund
#200 [09:33] <Galaxy_2Alex> ??> SIHC account/refund
#201 [09:33] <Mightyena> SIHC: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#202 [09:33] <mattym> yovoka, Wait for Mojangs response yes, they will tell you exactly what they need.
#203 [09:34] <Galaxy_2Alex> yovoka, Not here, no - we're not Mojang, they will reply via email.
#204 [09:35] <yovoka> mattym the problem is that they respond saying "we need the Transaction ID" like how am i gonna get that when they didn't even sent me a receipt for my purchase??
#205 [09:35] <SIHC> I not Found the link to the refound
#206 [09:35] <Galaxy_2Alex> ??> SIHC account/transid
#207 [09:35] <Galaxy_2Alex> ??> SIHC account/trans-id
#208 [09:35] <Mightyena> SIHC: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#209 [09:36] <Galaxy_2Alex> ??> SIHC account/send-email
#210 [09:36] <Mightyena> SIHC: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#211 [09:36] * elvar [webchat@157-157-195-170.dsl.dynamic.simnet.is] has joined #minecrafthelp
#212 [09:36] <SIHC> Thanks
#213 [09:36] <mattym> yovoka, Thats an automated reply. Wait for them to actually get to your case number, they will send a custom reply
#214 [09:37] <michi> ok thanks
#215 [09:37] * michi [webchat@p5DC7A64F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#216 [09:37] <yovoka> mattym ok thanks Hope they don't Postponement me for 15 days.
#217 [09:37] <elvar> thanks
#218 [09:39] * yovoka [webchat@78.95.228.157] has quit. (Quit: webchat.esper.net)
#219 [09:42] * SIHC [webchat@82.76.130.217] has quit. (Quit: webchat.esper.net)
#220 [09:48] * SIHC [webchat@82.76.130.217] has joined #minecrafthelp
#221 [09:48] <SIHC> How much time take from support to msg me back?
#222 [09:49] <SIHC> ?
#223 [09:58] * Kiciada [webchat@77.73.16.12] has quit. (Quit: webchat.esper.net)
#224 [10:02] * BadCougar [webchat@79-66-231-222.dynamic.dsl.as9105.com] has joined #minecrafthelp
#225 [10:03] <BadCougar> Hi, I had the username 'BadCougar' but i no longer have access to the email address i used for it. Can you help please?
#226 [10:10] <mattym> ??> BadCougar account/send-email
#227 [10:10] <Mightyena> BadCougar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#228 [10:10] <BadCougar> Hi, I did
#229 [10:11] <BadCougar> on the 29th July 2019 at 11:12 PM and got no reponse
#230 [10:12] <mattym> BadCougar, Did you use an email in the form that you do have access to?
#231 [10:12] * Player581052885 [webchat@14.192.215.118] has joined #minecrafthelp
#232 [10:13] * Player581052885 [webchat@14.192.215.118] has quit. (Client Quit)
#233 [10:14] * MineMega135 [webchat@14.192.215.118] has joined #minecrafthelp
#234 [10:14] * michi [webchat@p5DC7A64F.dip0.t-ipconnect.de] has joined #minecrafthelp
#235 [10:14] <michi> https://paste.ubuntu.com/p/3n5k77yqtm/
#236 [10:16] <mattym> ??> michi win/reinst
#237 [10:16] <Mightyena> michi: You may need to reinstall the locally installed files that Minecraft puts into place.
#238 [10:16] <Mightyena> michi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#239 [10:18] * michi [webchat@p5DC7A64F.dip0.t-ipconnect.de] has quit. (Client Quit)
#240 [10:21] * michi [webchat@p5DC7A64F.dip0.t-ipconnect.de] has joined #minecrafthelp
#241 [10:21] <michi> sorry this is the right one
#242 [10:21] <michi> https://paste.ubuntu.com/p/jzh8tDBP9S/
#243 [10:22] <mattym> michi, You said its only happening after loading into a world right?
#244 [10:22] <michi> yes
#245 [10:22] <mattym> michi, And that log is after the crash?
#246 [10:22] <michi> yes
#247 [10:23] <mattym> ??> michi launcher/log-txt
#248 [10:23] <Mightyena> michi: We need to see your full launcher log, which is created in the game directory.
#249 [10:23] <Mightyena> michi: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#250 [10:24] * MineMega135 [webchat@14.192.215.118] has quit. (Quit: webchat.esper.net)
#251 [10:24] <michi> where is this Folder ?
#252 [10:24] <mattym> ??> michi win/.minecraft
#253 [10:24] <Mightyena> michi: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#254 [10:25] <michi> https://paste.ubuntu.com/p/Yh6QVYnsvf/
#255 [10:26] * Carla [webchat@71.215.218.92] has joined #minecrafthelp
#256 [10:27] <Carla> Just bought Minecraft and when and cannot log in on sign in page
#257 [10:27] <mattym> Carla, What happens when you try?
#258 [10:28] <Carla> it says "we tried to sign you in but something went wrong"
#259 [10:28] * meer [webchat@d226-112-80.home.cgocable.net] has joined #minecrafthelp
#260 [10:28] <mattym> michi, Can you make a new world and see if it happens there as well.
#261 [10:29] <michi> of course
#262 [10:29] <mattym> ??> Carla tools/hjt
#263 [10:29] <Mightyena> Carla: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#264 [10:29] <Mightyena> Carla: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#265 [10:29] <meer> hello, can someone help me? I am unable to connect to any minecraft servers whatsoever(except for my own that i host locally)
#266 [10:30] <mattym> meer, What happens when you try?
#267 [10:30] <meer> I get the error io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out: no further information:
#268 [10:30] * Gecko3600 [webchat@124-103-000-128.ip-addr.inexio.net] has joined #minecrafthelp
#269 [10:30] <meer> and it says "Can't connect to server" on all of them
#270 [10:31] <mattym> meer, Try to connect to the following server: mctest.ae97.net
#271 [10:31] <Carla> ok
#272 [10:31] <meer> mattym that IP?
#273 [10:31] <mattym> meer, Yes
#274 [10:31] <meer> same error
#275 [10:32] <Gecko3600> Hi guys, my account is older than 10 years or something. i cant log in at the moment. could someone help me with this issue? i know my accountname and other important information for securing that im the owner...
#276 [10:32] <meer> mattym ive narrowed id down to minecraft cause I can ping the servers through CMD and have reset all my firewall settings to default and it still doesn't work
#277 [10:32] <Gecko3600> but im not able to receive an email with the new generated passwort
#278 [10:32] <michi> i made a new one and the fault isn't here
#279 [10:32] * BadCougar [webchat@79-66-231-222.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#280 [10:33] <mattym> ??> Gecko3600 account/send-email
#281 [10:33] <Mightyena> Gecko3600: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#282 [10:33] <mattym> michi, May be a corruption in the other worlds then
#283 [10:33] <mattym> ??> meer tools/hjt
#284 [10:33] <Mightyena> meer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#285 [10:33] <Mightyena> meer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#286 [10:34] <meer> U git ab errir
#287 [10:34] <meer> I got an error*
#288 [10:35] <mattym> meer, What error?
#289 [10:35] <michi> so what should i do ?
#290 [10:35] <michi> this habbens also on official servers
#291 [10:35] <meer> mattym here is the log https://paste.ubuntu.com/p/Gm5djdctMm/ I will get the error now
#292 [10:35] <michi> *happens
#293 [10:36] <mattym> michi, There is no such thing as official servers
#294 [10:36] <mattym> meer, Uninstall parsec
#295 [10:37] <michi> i mean servers on which many Players Play
#296 [10:37] <meer> mattym Okay, can I reinstall it after though? because I know its not the issue because i downloaded it so i can access my other PC to play minecraft servers from there since I can not play from this computer
#297 [10:37] <Carla> i didn't get those options
#298 [10:39] <mattym> meer, Any sort of VPN, which parsec is, will cause issues with the game and login for the game.
#299 [10:39] <mattym> Carla, What do you mean?
#300 [10:39] <meer> mattym Okay i uninstalled it here is the new log file
#301 [10:39] <meer> https://paste.ubuntu.com/p/5GFC7q8SBr/
#302 [10:40] <Carla> to run as administrator and to accept
#303 [10:41] <mattym> meer, Test the server joining again, you may or may not have to restart the PC first.
#304 [10:41] <mattym> Carla, You have to right click the download and select ti
#305 [10:41] <mattym> it*
#306 [10:41] <meer> mattym OK i will restart my PC now
#307 [10:41] * meer [webchat@d226-112-80.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#308 [10:42] * meer [webchat@d226-112-80.home.cgocable.net] has joined #minecrafthelp
#309 [10:42] <meer> mattym I am back I restarted my PC
#310 [10:43] <meer> I will tell you what happens
#311 [10:43] <michi> i think this mostley happens if i change my ressource pack
#312 [10:44] <mattym> michi, Make sure the packs you are using are properly updated and formatted for the game version.
#313 [10:45] <meer> mattym OK I uninstalled parsec and the problem still exists as I expected(can't connect to server, same error code)
#314 [10:45] <michi> yes they are ;it also happens if i only have the standart minectafr ressource pack
#315 [10:45] <mattym> meer, Are you currently on a home internet connection/network?
#316 [10:46] <Carla> when i right click it just downloads again
#317 [10:46] <meer> mattym yes
#318 [10:47] <mattym> Carla, You need to go the the actual downloaded file.
#319 [10:48] <Carla> when i click review download it give me a box about s mode
#320 [10:48] <Carla> is there any other way
#321 [10:48] <meer> i am able to mess with the network settings, keep in mind since i run my own server I have messed with them a bit(port forwarding)
#322 [10:48] <mattym> Carla, Wait, you are using Windows 10 S?
#323 [10:49] <Carla> i don't about s =but i do have windows 10
#324 [10:49] <mattym> ??> Carla win/dxdiag
#325 [10:49] <Mightyena> Carla: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#326 [10:50] <mattym> meer, Not sure what else to check, the report found nothing else on the system that should be messing with the connections.
#327 [10:51] <michi> yes they are ;it also happens if i only have the standart minectafr ressource pack
#328 [10:51] <meer> mattym ok do you want me to send the error now before it gives me the log?
#329 [10:51] <mattym> meer, Sure
#330 [10:52] <meer> mattym can I send an imgur file since I can't copy and paste it?
#331 [10:52] <mattym> sure
#332 [10:53] <meer> https://imgur.com/a/REEsFAy
#333 [10:53] <Carla> i did and it said no problems found
#334 [10:54] <mattym> Carla, We need the link
#335 [10:54] <meer> mattym should I do as it says?
#336 [10:54] <mattym> meer, Thats normal, and not needed for our purposes
#337 [10:54] <Carla> how do i do that
#338 [10:54] <meer> mattym so is there anything else I can try?
#339 [10:55] <mattym> meer, May just need too wait, could be an issue with the ISP.
#340 [10:55] <Carla> should i make a new account
#341 [10:55] <mattym> Carla, Read all the instructions on the page that was linked.
#342 [10:56] <meer> mattym OK, because I have had this error since I started my own minecraft server off of this machine(like 3-4 weeks ago) and thought it might have something to do with that
#343 [10:56] <mattym> meer, It shouldn't effect it.
#344 [10:56] <meer> mattym well maybe if i configured something wrong on my router settings or firewall settings
#345 [10:57] <mattym> meer, What settings did you do there?
#346 [10:58] <meer> mattym on my router i port forwared 25565 but on my firewall I messed with a bunch of stuff I didn't need to, but I reset my firewall settings to default
#347 [10:58] <mattym> meer, Try temporarily completely disabling the firewall
#348 [10:58] <meer> mattym I did already nothing happened
#349 [11:00] <mattym> Yeah then none of that should be causing an issue, unless the router has some sort of limitation
#350 [11:01] <meer> mattym Ok, because I used to be able to play from this computer, maybe I will try from a different PC to see whats causing the issue, becaues I couldnt find a "revert to default settings" on the router config page
#351 [11:10] * odraudel [webchat@ool-18bcc07c.dyn.optonline.net] has joined #minecrafthelp
#352 [11:11] <Carla> i did but the last step to pasteubuntu.com i don't know what to type after that
#353 [11:11] <odraudel> I am trying to play Minecraft multiplayer
#354 [11:12] <odraudel> and it is not letting me join the world
#355 [11:12] <mattym> Carla, We need the link to the paste you made.
#356 [11:12] <mattym> odraudel, What happens when you try?
#357 [11:12] <odraudel> one second let me open the game
#358 [11:13] <Carla> im not understand what link you need im sorry where would i find it
#359 [11:13] <mattym> Carla, The address of the page you got after you hit the Paste button.
#360 [11:14] <odraudel> when I try to play multiplayer, it says it can't connect to the server
#361 [11:15] <odraudel> but i am connected to the wifi
#362 [11:15] <mattym> odraudel, Is that the exact error message?
#363 [11:15] <odraudel> yes
#364 [11:16] <mattym> ??> odraudel tools/hjt
#365 [11:16] <Mightyena> odraudel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#366 [11:16] <Mightyena> odraudel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#367 [11:16] <odraudel> i am using a mac
#368 [11:17] <mattym> odraudel, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#369 [11:17] <odraudel> do you have HiJack for mac?
#370 [11:17] <odraudel> not that i know
#371 [11:18] <Carla> http://paste.ubanti.com/p/SgrDNSD4ms
#372 [11:18] <mattym> odraudel, Turn off the default mac firewall from the Safety and Security tab in System Preferences then try again
#373 [11:18] <mattym> Carla, Can you please copy the link correctly
#374 [11:20] <mattym> Carla, Nevermind
#375 [11:20] <mattym> Carla, You are in Windows 10 S.
#376 [11:20] <mattym> Carla, You need to not be for the game to work.
#377 [11:21] <odraudel> it is already off
#378 [11:21] <mattym> ??> odraudel mac/hosts
#379 [11:21] <Mightyena> odraudel: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#380 [11:21] <Mightyena> odraudel: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#381 [11:22] <meer> mattym I tried from a different PC and the issue was still there
#382 [11:22] <Carla> so what do i do i had a Chromebook it didn't work so i bought windows and it still wont work
#383 [11:22] <meer> meaning it is a problem with my router
#384 [11:23] <meer> thanks for your help I'll try and solve than now!
#385 [11:23] <mattym> Carla, Is the Windows on a different computer than the chromebook?
#386 [11:23] <Carla> yes
#387 [11:23] <odraudel> could not find it
#388 [11:23] <mattym> Carla, You need to upgrade it to regular Windows 10 Home or Pro
#389 [11:23] <Carla> i got rid of the Chromebook so my kid could play minecraft
#390 [11:24] <mattym> odraudel, Make sure you exclude the ""'s when you enter the file location in search
#391 [11:25] <Carla> does that cost anything
#392 [11:25] <mattym> Carla, Possibly, I am not sure and cannot check
#393 [11:26] <Carla> thanks
#394 [11:26] * Carla [webchat@71.215.218.92] has quit. (Quit: webchat.esper.net)
#395 [11:28] * meer [webchat@d226-112-80.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#396 [11:32] * Gecko3600 [webchat@124-103-000-128.ip-addr.inexio.net] has quit. (Quit: webchat.esper.net)
#397 [11:32] * Colep [webchat@ool-1826f6b1.dyn.optonline.net] has joined #minecrafthelp
#398 [11:35] <Colep> When I try to log in, it says, "Sorry, but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked. (InvalidAlgorithmParameterException: the trustAnchors parameter)
#399 [11:35] <Colep> What does this mean? how can I fix it?
#400 [11:36] <mattym> Colep, Linux?
#401 [11:36] <Colep> What is linux
#402 [11:36] <mattym> Colep, What OS are you on?
#403 [11:37] <Colep> 10.14.6
#404 [11:37] <mattym> ??> Colep launcher/log
#405 [11:37] <Mightyena> Colep: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#406 [11:39] <Colep> The first step is to click the settings button where is that?
#407 [11:39] <mattym> Colep, Check the image
#408 [11:40] * WayToDoor [~WayToDoor@plex.api-d.com] has joined #minecrafthelp
#409 [11:41] <Colep> Thats not what my launcher looks like
#410 [11:42] <mattym> Colep, Are you not using the official launcher?
#411 [11:43] <Colep> Mine is a brown dirt block background with a white box in the middle where you log in
#412 [11:43] <Colep> From when I clicked on the application
#413 [11:43] <mattym> Colep, Download and updated launcher from minecraft.net/download
#414 [11:51] * meer [webchat@d226-112-80.home.cgocable.net] has joined #minecrafthelp
#415 [11:51] <meer> mattym I fixed the problem
#416 [11:51] <mattym> meer, What was it?
#417 [11:51] <meer> I just factory reset my modem by holding down a button on it with a paper clip
#418 [11:51] <mattym> ah
#419 [11:51] <meer> mattym thanks!
#420 [11:51] <mattym> May be a limitation then with the port forwarding
#421 [11:52] <meer> mattym ill portforward again but i think i was configuring some other setting maybe
#422 [11:52] <meer> the portforwarding shouldnt cause any issues
#423 [11:52] <meer> ill see if it does
#424 [12:19] * dawood [webchat@178.153.93.123] has joined #minecrafthelp
#425 [12:19] * dawood [webchat@178.153.93.123] has quit. (Client Quit)
#426 [12:20] * King [webchat@rrcs-74-218-156-19.central.biz.rr.com] has joined #minecrafthelp
#427 [12:21] <michi> now i have the Problem again
#428 [12:21] * Max8 [webchat@host86-156-31-85.range86-156.btcentralplus.com] has joined #minecrafthelp
#429 [12:21] <michi> https://paste.ubuntu.com/p/QHN2zzRJp6/
#430 [12:22] <Max8> When i am logging into my account on minecraft.net and i click log in nothing happens
#431 [12:23] <King> none of the f3 keybinds work
#432 [12:24] * DragonHai100 [webchat@c-73-12-27-105.hsd1.va.comcast.net] has joined #minecrafthelp
#433 [12:24] <mattym> King, What do you mean?
#434 [12:24] <DragonHai100> I cant play any sever
#435 [12:24] <King> i cant use the f3 + q keybind and all the others
#436 [12:25] <King> so i cant see chunk borders or hitboxes
#437 [12:25] <DragonHai100> I just changed my user name
#438 [12:25] <mattym> King, Is the reducedDebugInfo set to on/true?
#439 [12:25] <mattym> ??> DragonHai100 launcher/relog
#440 [12:25] <Mightyena> DragonHai100: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#441 [12:25] <mattym> ??> Max8 tools/hjt
#442 [12:25] <Mightyena> Max8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#443 [12:25] <Mightyena> Max8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#444 [12:25] <King> its off mattym
#445 [12:26] <mattym> King, Does F3 + A trigger a chunk reload if you try?
#446 [12:26] <King> no it doesnt reload the chunks
#447 [12:27] <DragonHai100> thx
#448 [12:27] <mattym> King, What type of computer?
#449 [12:27] * DragonHai100 [webchat@c-73-12-27-105.hsd1.va.comcast.net] has quit. (Client Quit)
#450 [12:27] <Max8> Mightyena i sent it
#451 [12:27] <King> mattym its a dell
#452 [12:28] <mattym> Max8, We need the link to it.
#453 [12:28] <mattym> King, Model?
#454 [12:28] <Max8> https://paste.ubuntu.com/p/QvNDQnsb44/
#455 [12:28] <King> dell g3
#456 [12:28] <King> or do you need the exact model?
#457 [12:29] <mattym> King, Yeah, so I can check if there are any known keyboard limitations.
#458 [12:30] <Max8> I pasted it
#459 [12:30] <mattym> Max8, Are you currently on a home network connection?
#460 [12:30] <Max8> Yes.
#461 [12:30] <King> im trying to find it mattym
#462 [12:30] <mattym> Max8, Is it a mobile hotspot, or regular router?
#463 [12:31] <Max8> Regular
#464 [12:31] <Max8> my msg wont send
#465 [12:31] <mattym> Max8, Try the following info from Mightyena
#466 [12:31] <mattym> ??> Max8 av/adwcleaner
#467 [12:31] <Mightyena> Max8: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#468 [12:31] <Mightyena> Max8: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#469 [12:32] <King> i believe its the N82E16834846150
#470 [12:32] <King> wait no
#471 [12:32] <King> sorry
#472 [12:32] <King> this is it mattym G3579-5467BLK-PUS
#473 [12:32] <Max8> Mightyena
#474 [12:32] <mattym> King, Ok
#475 [12:32] <Max8> It says nothing is detected
#476 [12:33] <mattym> Max8, Do the basic repair option
#477 [12:33] * Max8 [webchat@host86-156-31-85.range86-156.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#478 [12:34] <King> thanks for your help mattym
#479 [12:35] * McNach [webchat@80.31.185.137] has joined #minecrafthelp
#480 [12:36] * Max8 [webchat@host86-156-31-85.range86-156.btcentralplus.com] has joined #minecrafthelp
#481 [12:36] <Max8> When i try log into minecraft website and have my details correct i press log-in and nothing happens.
#482 [12:37] <mattym> Max8, Did you try again after the basic repair?
#483 [12:37] <Max8> Yes.
#484 [12:37] <McNach> Hi! I tried to boy an account buy in the moment when I´m going to check the payment in the phone, a get a message that says Theres is something incorrect in my credit card data, but the payment is done and they charges to my account 4 accounts
#485 [12:37] <mattym> King, Do you have an F-lock or FN-lock key on the computer?
#486 [12:37] <Max8> And it said no repairs need
#487 [12:38] <Max8> or something like that
#488 [12:38] <mattym> ??> McNach account/refund
#489 [12:38] <Mightyena> McNach: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#490 [12:38] <King> i have to press fn + f3 to see the debug menu
#491 [12:38] <King> but other than that i dont know
#492 [12:38] <mattym> King, Yes, but do any of the keys on the keyboard have an FN or F Lock option?
#493 [12:39] <McNach> I already send a message but I´m in a negative situation now in my bank so I´m a little bit scared. And I dont have any confirmation email of the transaccion :/
#494 [12:39] <King> esc has a fn with a lock icon on it
#495 [12:39] <King> im sorry im pretty useless
#496 [12:40] <mattym> King, Ok, try this. Hold the FN key, and then hit Esc
#497 [12:40] <Max8> What should i do now then
#498 [12:40] <mattym> McNach, If the purchase didnt complete on the site, it wont have sent the ID
#499 [12:40] <mattym> Max8, Have you tried restarting your modem/router?
#500 [12:40] <Max8> Yea
#501 [12:41] <mattym> King, After that, see if ingame the F3 with no other buttons, including FN open the debug menu
#502 [12:41] <McNach> Correct, but they taked 98€ of my account because of the 4 trys I made . I hope it will we solve by mojang because if not... ty
#503 [12:41] <King> OMG IT WORK
#504 [12:41] <King> thanks!!!
#505 [12:42] <mattym> King, Does it also work with F3 + others now?
#506 [12:42] <King> yup yup yup
#507 [12:42] <mattym> King, Yeah, seems like the laptop only recognized a certain number of presses at once
#508 [12:43] <mattym> King, You will need to use FN now for the Fkey functions, or toggle the lock when not using the game
#509 [12:44] <Max8> I tried restarting it again
#510 [12:45] <mattym> Max8, If you restarted it, you would have lost connection to here.
#511 [12:45] <Max8> Man this is annoying me all i wanted to do is change my skin
#512 [12:47] * King [webchat@rrcs-74-218-156-19.central.biz.rr.com] has quit. (Quit: webchat.esper.net)
#513 [12:48] * ss483 [webchat@user-0c8h3hl.cable.mindspring.com] has joined #minecrafthelp
#514 [12:52] <ss483> I just downloaded minecraft java on windows 10 and the fps is super slow, about 2 fps, I tried downloaded optifine and it helped a little bit, brought it up to about 10fps, I also set all the settings to the fastest performing settings for fps. I don't know what the problem is and how to make the fps any faster, do I just not have the right compute
#515 [12:52] <ss483> r? is there something else I can do to make it faster?
#516 [12:52] <mattym> ??> ss483 win/dxdiag
#517 [12:52] <Mightyena> ss483: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#518 [12:57] * McNach [webchat@80.31.185.137] has quit. (Quit: webchat.esper.net)
#519 [13:05] * Josh4 [webchat@cpe-67-253-93-105.maine.res.rr.com] has joined #minecrafthelp
#520 [13:05] <Josh4> hellp
#521 [13:05] * K_ng [webchat@pD9E046C6.dip0.t-ipconnect.de] has joined #minecrafthelp
#522 [13:05] <Josh4> I cannot log into an account I made 10 years ago
#523 [13:06] <Josh4> I have played in 3 years or so and I dont think i connected to mojang yet
#524 [13:06] <Josh4> can you help me recover my account
#525 [13:06] * yhb [webchat@d66-222-156-11.abhsia.telus.net] has joined #minecrafthelp
#526 [13:07] <mattym> Josh4, What is or should the ingame username be?
#527 [13:07] <Josh4> jbedell_83
#528 [13:07] <Josh4> pretty sure I made the account with my moms old email coreytrmtire@aol.com
#529 [13:07] <mattym> Josh4, Looks like its been compromised a while back, you will need to contact Mojang support.
#530 [13:07] <mattym> ??> Josh4 account/send-email
#531 [13:07] <Mightyena> Josh4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#532 [13:07] <Josh4> comprosied?
#533 [13:07] <K_ng> hey guys, i need help, played Minecraft for a very long time, now trying to dowload the game again on my MacBook Pro but the launcher can't start, it just says Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2). can y'all help me ?? <3
#534 [13:07] * Benfromla [webchat@99-123-197-187.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#535 [13:07] <Josh4> compromised?
#536 [13:08] <Benfromla> i can not log in to my minectaft
#537 [13:08] <mattym> Josh4, Someone else gained access to it.
#538 [13:08] * Josh4 [webchat@cpe-67-253-93-105.maine.res.rr.com] has quit. (Client Quit)
#539 [13:08] <mattym> K_ng, Is that something you see in the launcher, or does it not open at all?
#540 [13:08] <mattym> Benfromla, What happens when you try?
#541 [13:08] <Benfromla> it says invalid email or pass
#542 [13:09] <Benfromla> but i can login to mojang.net
#543 [13:09] <K_ng> I moved the Minecraft icon to my applications and as soon as I want to open it, it opens this window and says this...@mattym
#544 [13:09] <mattym> Benfromla, Did you completely log out of the launcher and try again?
#545 [13:09] <Benfromla> yes
#546 [13:10] <Benfromla> it said i might be ip throttled but its been more than an hour its been a day
#547 [13:10] * yhb [webchat@d66-222-156-11.abhsia.telus.net] has quit. (Client Quit)
#548 [13:10] <mattym> ??> Benfromla win/reinst
#549 [13:10] <Mightyena> Benfromla: You may need to reinstall the locally installed files that Minecraft puts into place.
#550 [13:10] <Mightyena> Benfromla: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#551 [13:10] <mattym> K_ng, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#552 [13:11] <K_ng> yes I do have Malwarebytes installed
#553 [13:11] <mattym> K_ng, That one wont be an issue, anything else?
#554 [13:11] * iceminion [webchat@71.50.202.115] has joined #minecrafthelp
#555 [13:11] <K_ng> no, not that I can think of :(
#556 [13:11] <K_ng> I checked and I have the newest java version as well
#557 [13:11] <mattym> K_ng, are you on a home network connection?
#558 [13:11] <K_ng> yes
#559 [13:12] * Sphenx305 [webchat@88.225.64.242] has joined #minecrafthelp
#560 [13:12] <Benfromla> it still says invalid email or pass
#561 [13:12] <Sphenx305> hello ı purchased minecraft java edition but ı only have the demo
#562 [13:12] <iceminion> I can't verify my identity because I forgot an answer. I know the other 2 but not this one question.
#563 [13:12] <mattym> K_ng, Try going into the Safety and Security section in System Preferences and turning off the default firewall, then attempt to launch it again.
#564 [13:12] <mattym> ??> iceminion account/send-email
#565 [13:12] <Mightyena> iceminion: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#566 [13:13] <mattym> ??> Sphenx305 launcher/relog
#567 [13:13] <Mightyena> Sphenx305: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#568 [13:13] <K_ng> thanks I will try this and get in touch with you mattym
#569 [13:13] <Sphenx305> ı tried but it doesnt work still
#570 [13:13] <mattym> Benfromla, Are you using the exact same info on the minecraft.net site?
#571 [13:13] <ss483> I downloaded minecraft and the fps stays at about 2, Changing the settings and downloading optifine only helped a little bit. I did the DxDiag report: https://paste.ubuntu.com/p/pWkRZ6Mfyd/
#572 [13:13] <mattym> Sphenx305, Are you sure you are logging in with the same account (email) that you purchased it with?
#573 [13:14] <mattym> ss483, Yeah, that computer is a bit too old.
#574 [13:14] <Sphenx305> yes ı am
#575 [13:14] <K_ng> mattym, still saying this: Failed to load URL mojang://launcher/index.html with error ERR_FAILED (-2).
#576 [13:14] <Benfromla> now i cant login to minecraft.net but i can login to mojang
#577 [13:14] <ss483> okay is there anything else I can do to make it faster?
#578 [13:15] <Sphenx305> ı want to refund
#579 [13:15] <mattym> ss483, No
#580 [13:15] <mattym> Sphenx305, Did you get the purchase confirmation email?
#581 [13:16] <Sphenx305> ı didnt chech
#582 [13:16] <mattym> ??> Benfromla tools/hjt
#583 [13:16] <Mightyena> Benfromla: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#584 [13:16] <Mightyena> Benfromla: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#585 [13:16] <ss483> thank you
#586 [13:17] <Sphenx305> ı did and nothing changed
#587 [13:17] <K_ng> Mightyena, can you help me with my problem launching on Mac?
#588 [13:17] <mattym> Sphenx305, Did what?
#589 [13:17] <Sphenx305> confirmed the email
#590 [13:17] <mattym> K_ng, Mightyena is a bot
#591 [13:18] <mattym> Sphenx305, Did you get the email with the purchase confirmation?
#592 [13:18] <K_ng> ah oh sorry didn't know u were around anymore, do you have anymore advises?
#593 [13:18] <K_ng> mattym?
#594 [13:18] <Sphenx305> no ı only get a account confirmation
#595 [13:18] <mattym> K_ng, Im looking into something
#596 [13:18] <Benfromla> https://paste.ubuntu.com/p/CB2R3tVGs8/
#597 [13:18] <mattym> Sphenx305, Then the purchase wasnt completed properly
#598 [13:18] <mattym> ??> Sphenx305 mojang/email
#599 [13:18] <Mightyena> Sphenx305: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#600 [13:18] <Mightyena> Sphenx305: Note: Do NOT send more than one at a time.
#601 [13:18] <K_ng> mattym, thanks mate
#602 [13:19] <mattym> ??> Benfromla info/mcleaks
#603 [13:19] <Mightyena> Benfromla: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#604 [13:19] <Mightyena> Benfromla: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#605 [13:19] <mattym> ??> Benfromla win/hosts/edit
#606 [13:19] <Mightyena> Benfromla: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#607 [13:19] <Mightyena> Benfromla: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#608 [13:19] <Sphenx305> what should ı write
#609 [13:20] <mattym> Sphenx305, Explain the problem.
#610 [13:20] <mattym> K_ng, Ok, first do the below instructions from Mightyena
#611 [13:20] <mattym> ??> K_ng mac/.minecraft
#612 [13:20] <Mightyena> K_ng: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#613 [13:21] <mattym> K_ng, Lmk once you have that open
#614 [13:21] <K_ng> mattym thanks mate I will do this
#615 [13:22] <Sphenx305> ı dont remember the transaction ıd is that a problem
#616 [13:22] <mattym> Sphenx305, If you never got the confirmation, you wont have one.
#617 [13:22] * iceminion [webchat@71.50.202.115] has quit. (Quit: webchat.esper.net)
#618 [13:24] <Sphenx305> ı submitted but when do ı get my money or a return
#619 [13:24] <mattym> Sphenx305, Depends on how far down in the queue you are.
#620 [13:25] <Sphenx305> can you control it
#621 [13:25] <mattym> Sphenx305, No
#622 [13:25] <K_ng> mattym, I have opened the Minecraft order in my finder, just as u advised!!!
#623 [13:25] <mattym> K_ng, Is there a 'launcher' folder within it?
#624 [13:26] <Sphenx305> when do you return an estimated
#625 [13:26] <Benfromla> how do i get to the hosts file
#626 [13:26] <mattym> Sphenx305, There is no way to estimate it.
#627 [13:26] <K_ng> mattym, there is a launcher folder and a TXT document, called launcher_log.txt and a document, called launcher_profiles.json
#628 [13:26] <mattym> Benfromla, See the info Mightyena gave you.
#629 [13:27] <Sphenx305> but ı get an email when you return right
#630 [13:27] <mattym> K_ng, Delete the launcher folder, the reload the launcher, it should reinstall its files.
#631 [13:27] <mattym> Sphenx305, You should
#632 [13:27] * ss483 [webchat@user-0c8h3hl.cable.mindspring.com] has quit. (Quit: webchat.esper.net)
#633 [13:27] <Sphenx305> ok thank you
#634 [13:28] <K_ng> mattym, moved the launcher folder to the bin and emptied it
#635 [13:28] <K_ng> now install it again from Mojang website?
#636 [13:28] <mattym> K_ng, No, the app should still exist, try running it again
#637 [13:28] <mattym> K_ng, That should start the redownload of the launcher
#638 [13:29] <K_ng> mattym, alright, did so , one moment
#639 [13:32] <K_ng> mattym, it did work, thank you very much !!!
#640 [13:33] <K_ng> mattym, you are a genius :)
#641 [13:34] <mattym> K_ng, Awesome!
#642 [13:37] * K_ng [webchat@pD9E046C6.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#643 [13:38] * arturix [webchat@burlon0233w-lp130-07-70-26-37-247.dsl.bell.ca] has joined #minecrafthelp
#644 [13:39] <arturix> When I launch my Minecraft Launcher I don't see anything in the window, it's all blank dark grey.
#645 [13:43] * arturix [webchat@burlon0233w-lp130-07-70-26-37-247.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#646 [13:46] * Nat [webchat@d24-141-130-89.home.cgocable.net] has joined #minecrafthelp
#647 [13:47] <Nat> Hi, i have logged into my account, my email is crazynatgamer@gmail.com, but since I haven't logged into my minecraft account in a few years i have forgotten my security questions. And I am wondering if there is a way that I can change them so i have access to my full account. Thank you.
#648 [13:50] * SCA8888 [webchat@108-83-201-71.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#649 [13:50] * Nat [webchat@d24-141-130-89.home.cgocable.net] has quit. (Client Quit)
#650 [13:51] * allozziR [webchat@c-68-32-253-111.hsd1.ky.comcast.net] has joined #minecrafthelp
#651 [13:51] <SCA8888> How do I set up for two kids to play on one account?
#652 [13:51] <mattym> SCA8888, You cant. You need an account for each user.
#653 [13:51] <SCA8888> Cool. How do I set up two accounts?
#654 [13:52] <allozziR> I keep getting kicked off my friends realm do to "An existing connection was forcibly closed by the remote host"
#655 [13:52] <mattym> SCA8888, Make two accounts(different emails), buy the game on each.
#656 [13:52] <mattym> allozziR, Are you able to join other servers or Realms?
#657 [13:52] <allozziR> No, does the same thing
#658 [13:52] * michi [webchat@p5DC7A64F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#659 [13:53] <SCA8888> Is that it? They'll be able to log in on the same computer with their two different accounts?
#660 [13:53] * SCA8888 [webchat@108-83-201-71.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#661 [13:53] <mattym> SCA8888, Two people cannot play on the same computer.
#662 [13:53] <mattym> ??> allozziR tools/hjt
#663 [13:53] <Mightyena> allozziR: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#664 [13:53] <Mightyena> allozziR: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#665 [13:54] <allozziR> https://paste.ubuntu.com/p/NNXWbzYfb8/
#666 [13:54] * SCA8888 [webchat@108-83-201-71.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#667 [13:55] <SCA8888> @mattym is that it? they'll be able to log in on the same computer - just using their separate credentials?
#668 [13:55] <mattym> SCA8888, Two people cannot play on the same computer.
#669 [13:55] <SCA8888> Fair enough. But, they'll be able to use either computer, yes?
#670 [13:56] * Benfromla [webchat@99-123-197-187.lightspeed.iplsin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#671 [13:56] <mattym> allozziR, Looks like it may just be a hopefully temporary internet issues.
#672 [13:56] <mattym> SCA8888, Yes
#673 [13:56] <SCA8888> @mattym ty
#674 [13:56] * SCA8888 [webchat@108-83-201-71.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#675 [13:56] <allozziR> its been like this all week thats why asked. I called my internet provider and they said everything in my area is fine
#676 [13:57] * yoh [webchat@d66-222-156-11.abhsia.telus.net] has joined #minecrafthelp
#677 [13:57] * NYXZ [webchat@128-69-246-35.broadband.corbina.ru] has joined #minecrafthelp
#678 [13:57] <yoh> my minecraft isnt loading it says not responding and says that it crashed
#679 [13:58] * SCA8888 [webchat@108-83-201-71.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#680 [13:58] <mattym> allozziR, Could be anywhere on the path outside their network
#681 [13:58] <mattym> ??> yoh av/adwcleaner
#682 [13:58] <Mightyena> yoh: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#683 [13:58] <Mightyena> yoh: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#684 [13:58] * SCA8888 [webchat@108-83-201-71.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#685 [13:58] <allozziR> you right, i appreciate it
#686 [13:58] <allozziR> take it easy
#687 [13:59] * SCA8888 [webchat@108-83-201-71.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#688 [13:59] <NYXZ> I start minecraft and at the end of loading writes does not respond.
#689 [14:00] <SCA8888> @mattym Do we need two accounts if they stayed on separate computers and did not try to play together (or on the same server)? This is for Minecraft Java.
#690 [14:00] <mattym> SCA8888, Regardless of computers, if two people want to play at the same time, you need two accounts.
#691 [14:01] <SCA8888> ty
#692 [14:01] * SCA8888 [webchat@108-83-201-71.lightspeed.rlghnc.sbcglobal.net] has quit. (Client Quit)
#693 [14:01] <NYXZ> I start minecraft and at the end of loading writes does not respond.
#694 [14:01] <mattym> ??> NYXZ av/adwcleaner
#695 [14:01] <Mightyena> NYXZ: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#696 [14:01] <Mightyena> NYXZ: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#697 [14:02] * yoh [webchat@d66-222-156-11.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#698 [14:05] * NYXZ [webchat@128-69-246-35.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#699 [14:16] * Rob [webchat@79.110.201.78] has joined #minecrafthelp
#700 [14:17] <Rob> hi - my daughter paid for some items - purchase is done but items are not avaiable
#701 [14:18] <mattym> Rob, Where was the purchase made?
#702 [14:19] <Rob> via google pay
#703 [14:19] <Rob> direct on her account
#704 [14:19] <mattym> Rob, Was it made through the official ingame Marketplace?
#705 [14:19] <Rob> yeah
#706 [14:19] <mattym> Rob, Which items?
#707 [14:20] <Rob> 7 -
#708 [14:21] <Rob> i see payment confirmation but it´s still not avaiable on her account
#709 [14:22] <mattym> Rob, What items? What were they called, which packs/worlds/textures, what were they called?
#710 [14:22] * star [webchat@75.35.114.13] has joined #minecrafthelp
#711 [14:22] * Chicharois [webchat@host-149-154-198-226.dynamic.voo.be] has joined #minecrafthelp
#712 [14:23] <Chicharois> can't recovery my password
#713 [14:23] <star> So I was wanting to know how to file a bug report cause I'm having issues with my game, how do I do that ?
#714 [14:23] <mattym> star, Depends, what is the issue?
#715 [14:23] <mattym> Chicharois, What happens when you try?
#716 [14:24] <star> well my game seems to have glitched a lot of things in the game stopped working and the game wont save.
#717 [14:24] <Chicharois> when i try to send the recovey email, i don´t receve it
#718 [14:24] <Rob> Minecraft Store Item 7 (Minecraft) (deweloper: Mojang) - school
#719 [14:26] <mattym> Rob, Are you sure you did the purchase via the ingame Marketplace section? That does not seem like something from there.
#720 [14:26] <mattym> star, Is it only in a specific world?
#721 [14:27] <mattym> Chicharois, Did you check any spam/junk mail folders for it?
#722 [14:27] <star> I only have one world so I guess so yes
#723 [14:27] <mattym> star, Start a new one, and see if you have the same issues there.
#724 [14:27] <star> ok
#725 [14:27] <Chicharois> yes i've check
#726 [14:27] <mattym> ??> Chicharois account/send-email
#727 [14:27] <Mightyena> Chicharois: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#728 [14:29] <Rob> positive -
#729 [14:29] * star [webchat@75.35.114.13] has quit. (Quit: webchat.esper.net)
#730 [14:29] <mattym> Rob, From the marketplace, click on the username in the top where it says "Usernames's Packs"
#731 [14:29] * FaZeKannon [webchat@70-238-181-170.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#732 [14:30] <Chicharois> tanks
#733 [14:30] <mattym> Rob, See if its listed in there.
#734 [14:30] <Rob> she chose, then we were moved to google play where i paid
#735 [14:31] <Rob> it´s not listed there
#736 [14:31] <mattym> Rob, Try logging out and back into the app, then check again.
#737 [14:31] * FaZeKannon [webchat@70-238-181-170.lightspeed.jcvlfl.sbcglobal.net] has quit. (Client Quit)
#738 [14:32] * star [webchat@75.35.114.13] has joined #minecrafthelp
#739 [14:32] <Rob> give mi sec
#740 [14:32] <star> It doesn't glitch out with the second world
#741 [14:32] <mattym> star, Then there is just something wrong with the other world file.
#742 [14:32] <star> ok
#743 [14:33] <star> how do I fix that
#744 [14:33] <mattym> star, Usually you cant, if its become corrupted
#745 [14:33] * FaZeKannon [webchat@70-238-181-170.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#746 [14:33] <star> oh ok, so just delete it ?
#747 [14:33] <FaZeKannon> When I run the Minecraft Launcher for Java edition it keeps giving me the following error: ERROR GAME CRASHED AN UNEXPECTED ERROR HAS OCCURED AND THE GAME CRASHED. SORRY FOR THE INCONVENIENCE
#748 [14:34] <mattym> star, There may be 3rd party tools that can try to fix it, but I am not up to date on which ones work or not.
#749 [14:34] <mattym> ??> FaZeKannon launcher/log
#750 [14:34] <Mightyena> FaZeKannon: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#751 [14:34] <star> ok
#752 [14:34] <FaZeKannon> I just bought the Java edition this afternoon. Is there something else I need to downloa to make it work
#753 [14:35] <star> where can i go for these third party tools ?
#754 [14:35] <Rob> logged out - logged in - still no bought items
#755 [14:35] <mattym> FaZeKannon, Get the log you were instructed to by Mightyena so we can see whats going on.
#756 [14:35] <mattym> star, You will need to search around on google. Like I said, I am not aware of any that are up to date.
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#758 [14:36] <star> ok, thank you
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#760 [14:36] <mattym> Rob, What was the name of the thing you actually clicked on to purchase in the Marketplace?
#761 [14:39] <FaZeKannon> did exactly with the instructions said to do and the log is totally blank
#762 [14:39] <mattym> FaZeKannon, Describe what happens before it tells you it crashed.
#763 [14:39] <Rob> it´s polish version about school - costs 1170 coins
#764 [14:40] <mattym> Rob, If you go back to that option, do you have the option to Download it, or does it still say buy or show a cost?
#765 [14:41] <FaZeKannon> I click on play and the green bar starts going across the bottom first saying Preparing and then finalizing. Then I get the error
#766 [14:41] <Rob> exactly - buy it
#767 [14:42] * carter [webchat@cpe-24-166-97-141.neo.res.rr.com] has joined #minecrafthelp
#768 [14:42] <mattym> Rob, Do you still have the full balance of Coins? Like, did you complete the purchase for the coins but not spend them?
#769 [14:42] <mattym> ??> FaZeKannon launcher/log-txt
#770 [14:42] <Mightyena> FaZeKannon: We need to see your full launcher log, which is created in the game directory.
#771 [14:42] <Mightyena> FaZeKannon: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#772 [14:43] <Rob> i theoretically bought 1200 coins - got confirmation - but it looks as if minecraft didn´t get it
#773 [14:44] <FaZeKannon> https://paste.ubuntu.com/p/ZvnKPxnWQW/
#774 [14:44] * nick [webchat@ool-4a58e9e5.dyn.optonline.net] has joined #minecrafthelp
#775 [14:44] <mattym> Rob, So the balance is 0 or something else?
#776 [14:44] <carter> hi, I'm having a problem where my the game will crash then my entire computer will crash/freeze. this only happens when I play on a friends realm and not a single player world, the crashes happen during no specific action and are pretty much random, at least I have no idea as to why
#777 [14:44] * nick is now known as Guest81010
#778 [14:44] <mattym> FaZeKannon, Are you on a 32-bit OS?
#779 [14:45] <Rob> yes
#780 [14:45] <Rob> i paid and nothing happened
#781 [14:45] <FaZeKannon> No 64 bit Win10
#782 [14:45] <mattym> Rob, See if the payment went through on your bank,card or if its pending.
#783 [14:46] <Guest81010> when i try to start up minecraft: java edition it starts to load, gets to the last bit and then freezes and crashes
#784 [14:46] <Rob> unfortunatelly it went through
#785 [14:46] <mattym> FaZeKannon, See if this applies to you https://minecraftirc.net/support-articles/windows/env-vars/
#786 [14:47] <mattym> Rob, Hmmm, contact the app store support and see if something happened there.
#787 [14:47] <Guest81010> me?
#788 [14:47] <mattym> Guest81010, No, only read messages that start with your name
#789 [14:47] <Guest81010> oh
#790 [14:47] <mattym> Guest81010, On which screen? And are there any error messages?
#791 [14:47] <Guest81010> on the mojang screen
#792 [14:47] <mattym> ??> Guest81010 av/adwcleaner
#793 [14:47] <Mightyena> Guest81010: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#794 [14:47] <Mightyena> Guest81010: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#795 [14:49] <Rob> ok - thanks - i just thought that i maybe there is direct contact to mojang
#796 [14:49] <mattym> Rob, Not really for that, you need to contact the store platform it was done through.
#797 [14:50] <Rob> ok - cheers
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#799 [14:50] <Guest81010> omg thanks there were PUPS and a trojan virus
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#801 [14:51] <FaZeKannon> No variable limit for Java is listed
#802 [14:51] <mattym> FaZeKannon, Ok, lets see if something on the computer is causing an issue.
#803 [14:51] <mattym> ??> FaZeKannon tools/hjt
#804 [14:51] <Mightyena> FaZeKannon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#805 [14:51] <Mightyena> FaZeKannon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#806 [14:52] * LuchoGGamer [webchat@181.46.160.12] has joined #minecrafthelp
#807 [14:53] <LuchoGGamer> hello won't let me log in to minecraft laucher or minecraft .net
#808 [14:54] <mattym> LuchoGGamer, What happens when you try?
#809 [14:55] <LuchoGGamer> asks me again to log in all the time
#810 [14:56] <FaZeKannon> https://paste.ubuntu.com/p/gQhmhms5Hb/
#811 [14:57] <LuchoGGamer> what I do?
#812 [14:57] <mattym> FaZeKannon, Nothing showed up there, lets check one more thing.
#813 [14:57] <mattym> ??> FaZeKannon win/dxdiag
#814 [14:57] <Mightyena> FaZeKannon: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#815 [14:59] <mattym> LuchoGGamer, What exactly does it say?
#816 [15:00] <carter> hi, I'm having a problem where my the game will crash then my entire computer will crash/freeze. this only happens when I play on a friends realm and not a single player world, the crashes happen during no specific action and are pretty much random, at least I have no idea as to why
#817 [15:00] <FaZeKannon> ok done...now what
#818 [15:00] <mattym> carter, Then dont play on that Realm
#819 [15:00] <mattym> FaZeKannon, Need the new link for it
#820 [15:01] <carter> its my realm, idk why i said it was my friends, sorry
#821 [15:01] <FaZeKannon> https://paste.ubuntu.com/p/PMW4N599h2/
#822 [15:02] <mattym> carter, Load a fresh world onto the Realm and see if it still happens.
#823 [15:02] <carter> ok, thanks m8
#824 [15:02] <mattym> FaZeKannon, Oh, yeah, thats not a regular computer. Minecraft wont run on that.
#825 [15:02] <FaZeKannon> yeah...its a laptop
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#827 [15:03] <FaZeKannon> I paid for the java edition...how do I go about getting a refund?
#828 [15:03] <mattym> FaZeKannon, Its a laptop, based on mobile device hardware.
#829 [15:03] <mattym> ??> FaZeKannon account/refund
#830 [15:03] <Mightyena> FaZeKannon: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#831 [15:09] * Tom_ [webchat@184-98-250-70.phnx.qwest.net] has joined #minecrafthelp
#832 [15:10] <Tom_> I am unable to answer one of my security questions because I made my account when i was 10 and I dont have access to the email tied to my account any more can you help me retrieve my account
#833 [15:11] <mattym> ??> Tom_ account/send-email
#834 [15:11] <Mightyena> Tom_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
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#838 [16:10] * OutDoorMiner12xU [webchat@24.136.29.7] has joined #minecrafthelp
#839 [16:11] <OutDoorMiner12xU> Help finding friend
#840 [16:15] <OutDoorMiner12xU> I'm on a Windows 10 version of Minecraft. It's the1.15.2 Java version of the game. I'm trying to connect with my son who is on a an iPad with iOS running Minecraft 1.14.30. He also has Minecraft Realms account. I've tried having him send me a link to his realm but that didn't work - the link doesn't seem to know I have Minecraft installed on m
#841 [16:15] <OutDoorMiner12xU> y laptop. When he goes to look me up as a friend it only allows him to enter a fifteen character handle and mine in sixteen. That doesn't make any sense to me. How do I find him as a friend? How does he find me as a friend?
#842 [16:19] <mattym> OutDoorMiner12xU, The Java Edition cannot play with the Bedrock Edition(consoles/mobile/Win10Edition).
#843 [16:19] <mattym> OutDoorMiner12xU, Do you also have the Windows 10 Edition of minecraft installed?
#844 [16:21] <OutDoorMiner12xU> I don't know. I have the 1.15.2 version. I just purchased it from Mojang.
#845 [16:21] <OutDoorMiner12xU> I'm running Windows 10.
#846 [16:21] <mattym> OutDoorMiner12xU, Then you would need the Windows 10 Edition, which is a separate purchase.
#847 [16:21] <OutDoorMiner12xU> How do I purchase the Windows 10 version?
#848 [16:22] <mattym> OutDoorMiner12xU, Microsoft Store app. You will then need to login with a Microsoft/XboxLive account, from there he can add you as a friend and invite.
#849 [16:22] <OutDoorMiner12xU> Also, why did Mojang sell me 1.15.2 if I need a different version for Windows 10? 1.15.2 seems to work just fine on my PC, it opens and seems to play. I just can't find my son.
#850 [16:23] <OutDoorMiner12xU> Also, can I get a refund for 1.15.2 then? It seems pretty terrible that when you use the Windows 10 search bar for Minecraft they send you to Mojang and sell you a version that doesn't really work so that you have to go and by yet another version. That seems crazy to me.
#851 [16:23] <mattym> OutDoorMiner12xU, Java Edition works on Windows 10, Mac, Linux. Windows 10 Edition, is a different format of the game, that allows cross-play with Consoles and Mobile devices
#852 [16:24] <mattym> OutDoorMiner12xU, Before you get to a purchase page, it makes you choose, and clearly differentiates the two.
#853 [16:24] <OutDoorMiner12xU> Thanks for clearing that up. I wish Mojang and Microsoft had been that clear. I guess I'll go get ripped off again. I appreciate the help.
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#857 [16:28] <Luke> Yo, i am getting the error "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out" when trying to connect to a multiplayer sever, all other servers work except that specific one but i know that the server is online and people are currently connected to it, any ideas for a fix?
#858 [16:34] <mattym> Luke, Nothing you can do other than keep trying or try at a different time. It's a problem in the network path between you and the server causing the connection to take too long.
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#860 [16:44] <Nick2> I'm trying to play minecraft java edition with a friend but i guess i need a to make a server? how do i do that?
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#862 [16:46] * Mirko [webchat@181.114.111.43] has joined #minecrafthelp
#863 [16:47] <Mirko> Buenas tardes, queria que me ayuden con el siguiente problema que tengo, cada vez que intento ingresar al real de mi amigo me sale este error
#864 [16:47] <Mirko> Excepción interna Java io. IOException cerrada por la fuerza por host remoto
#865 [16:48] <Mirko> Espero que me ayuden
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#867 [16:55] * Juty [webchat@109-108-5-61.bb.dnainternet.fi] has joined #minecrafthelp
#868 [16:56] <Juty> Hey, i need help with minecraft chunk errors.
#869 [16:56] <Juty> Havent found any help for this anywhere.
#870 [16:57] <Juty> Just an hour ago i beat the Ender Dragon and went to find an End City until i found an unloaded chunk. I got close to the unloaded chunk and it didnt reload even with F3+A so i restarted MC, after that i was stuck in two separate worlds like this. https://imgur.com/a/Jc1dRu7
#871 [16:57] <Juty> Top picture is from my new world, lower picture is from old world (both are Minecraft 1.15.2
#872 [17:01] <Juty> Nevermind, i fixed it.
#873 [17:01] <thgilfodrol> Juty: what was the issue?
#874 [17:14] * UpsettySpaghetti [webchat@216.254.252.50] has joined #minecrafthelp
#875 [17:16] <UpsettySpaghetti> Hello! I have been struggling with connecting to my friend's realm. I get booted constantly anywhere from 5 seconds to 15 minutes after joining the realm. Error: Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host. I have Norton security software that overrides most of my windows firewall, but have
#876 [17:16] <UpsettySpaghetti> never previously had an issue with realms. I have tried totally disabling my norton software, updating java, etc, and can't seem to find a fix! Any help would be appreciated!
#877 [17:16] <Mirko> Good afternoon, I wanted you to help me with the following problem that I have, every time I try to enter my friend's real I get this error "
#878 [17:16] <Mirko> Java io internal exception. IOException forcibly closed by remote host"
#879 [17:17] <Mirko> sorry for my english
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#882 [17:20] <Lsoest> whenever I launch the game it loads to about 90% and then says the page is unresponsive. what should i do?
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#884 [17:22] <CorgizInnit> Hi, So I bought a new account and now I cannot log into new account. It displays no message when I log in. Someone please help
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#886 [17:24] * UpsettySpaghetti [webchat@216.254.252.50] has quit. (Quit: webchat.esper.net)
#887 [17:24] <Lsoest> Whenever I launch the game it loads to about 90% and then freezes. when i try to click on the window it says (not responding) \
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#889 [17:33] <dylan_> i have not played minecraft in a very long time and i don't remember my password. when i go to reset it i am not receiving an email to reset it. is there any other way to rest this?
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#891 [17:45] * jake656 [webchat@cpe-174-105-170-42.columbus.res.rr.com] has joined #minecrafthelp
#892 [17:46] <jake656> when i log in i put in the correct information but when i log in it goes to the 'logging in' spinny thing and it says 'not logging in' and sends me back to the login page
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#899 [18:20] <noobymines> I have been playing minecraft for a very long time. Recently my computer decided to uninstall minceraft and I can't download it again unless I pay the $27. What do I do?
#900 [18:23] * ItzMeMariooo [webchat@ip-0-213.skvelynet.cz] has joined #minecrafthelp
#901 [18:23] <ItzMeMariooo> guys i keep getting this error "io.netty.channel.abstractchannel$annotatedconnectexception: connection refused: no further information"
#902 [18:24] <ItzMeMariooo> im pretty sure its not a firewall problem, because i turned my firewall off for a moment to see if it works, and it didnt
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#905 [19:13] * Cenecal [webchat@ool-4a595835.dyn.optonline.net] has joined #minecrafthelp
#906 [19:19] <Cenecal> Hello! Me and my friend are having issues with a Vanilla Minecraft Java server that we are running off of his computer (not a Realm). We had the server running, and then his computer proceeded to crash while people were in the server. When we returned back, various random chunks were missing and some were still the same, the world seemed to be corr
#907 [19:19] <Cenecal> upted. After discovering the world was probably corrupted, we quickly logged out and shut down the server. We are trying to figure out if we could restore the server from a previous save, as autosave was on. The most recent autosave was from when we re-entered the world after the crash.
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#909 [19:27] * Dav1dV76 [webchat@188.red-81-35-99.dynamicip.rima-tde.net] has joined #minecrafthelp
#910 [19:27] <Dav1dV76> helo
#911 [19:27] <Dav1dV76> i only have 1 question
#912 [19:28] <Dav1dV76> you can still get the beta for minecraft dungeons?
#913 [19:28] * MARIA_LUIZA12 [webchat@189.6.20.224] has quit. (Client Quit)
#914 [19:28] <Dav1dV76> yes or no?
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#918 [19:39] <Yuzzyy> when I log in minecraft it says "sorry ! make sure you are online" and when I'm using an other launcher it says " auths servers are currently off for maintenance"
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#923 [20:15] * Crisbox [webchat@pc-67-29-104-200.cm.vtr.net] has joined #minecrafthelp
#924 [20:15] <Crisbox> hi
#925 [20:15] <Galaxy_2Alex> Crisbox, Hello
#926 [20:15] <Crisbox> I wanna change my email of my account
#927 [20:15] <Crisbox> I can not change my email
#928 [20:15] <Galaxy_2Alex> Crisbox, What happens if you try?
#929 [20:16] <Crisbox> they ask me for my school or animal, the segurity thing
#930 [20:16] <Galaxy_2Alex> Crisbox, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#931 [20:16] <Crisbox> but when I made this account, i put everithing ramdom
#932 [20:16] <Galaxy_2Alex> ??> Crisbox account/trans-id
#933 [20:16] <Mightyena> Crisbox: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#934 [20:16] <Galaxy_2Alex> ??> Crisbox account/send-email
#935 [20:16] <Mightyena> Crisbox: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#936 [20:16] <Crisbox> how long does it take to solve?
#937 [20:17] <Galaxy_2Alex> Crisbox, We do not know, but it may take up to 12 weeks.
#938 [20:17] <Crisbox> umm the problem it that I already send an email
#939 [20:17] <Crisbox> but
#940 [20:17] <Crisbox> in november I mean
#941 [20:17] <Crisbox> but they mail is full
#942 [20:18] <Crisbox> they can not recive my email
#943 [20:18] <Galaxy_2Alex> Crisbox, Did you receive a reply from them?
#944 [20:18] <Crisbox> yes, i did
#945 [20:18] <Crisbox> how can i send u an screenshot?
#946 [20:18] <Galaxy_2Alex> Crisbox, Where they able to help you, or what was the issue?
#947 [20:19] <Crisbox> I send an Ticket
#948 [20:19] <Crisbox> they answear my in november
#949 [20:19] <Crisbox> so
#950 [20:19] <Crisbox> I answear they but the email of mojang is full
#951 [20:19] <Galaxy_2Alex> Crisbox, The first reply is always automated, and you need to reply to that again so the support request gets put into the queue.
#952 [20:19] <Crisbox> google said this
#953 [20:19] <Crisbox> Delivery was not completed
#954 [20:19] <Crisbox> There was a temporary problem delivering your message to support@mojang.desk-mail.com. Gmail tried trying for 46 more hours. If the delivery fails definitively, you will receive a notification.
#955 [20:20] <Galaxy_2Alex> Crisbox, That maybe was a temporary issue on Mojang's end. Nonetheless, please create a new support request to make sure it gets followed through.
#956 [20:21] <Crisbox> okay
#957 [20:22] <Crisbox> thanks you!
#958 [20:22] <Galaxy_2Alex> Crisbox, No problem, good luck and have a good day.
#959 [20:22] <Crisbox> Good day!
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#963 [20:38] <Tj> i dont have the old email password to my account and i dont remember my password
#964 [20:39] <Tj> i know the email my account is linked to and i can tell you the most recent password i know of
#965 [20:42] <Galaxy_2Alex> Tj, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#966 [20:42] <Galaxy_2Alex> ??> Tj account/trans-id
#967 [20:42] <Mightyena> Tj: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#968 [20:43] <Galaxy_2Alex> ??> Tj account/send-email
#969 [20:43] <Mightyena> Tj: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#970 [20:44] * obsidian [webchat@66-45-141-82-dynamic.midco.net] has joined #minecrafthelp
#971 [20:47] * alan_s00 [webchat@190.246.146.185] has joined #minecrafthelp
#972 [20:47] <obsidian> i bought minecraft about a year or two ago with an unknown account and just recently decided to get into it again but cant remember what email i used
#973 [20:48] <obsidian> i tried my icloud and browser email but had no luck
#974 [20:49] <alan_s00> hola buenas noches, hace unos años me compre la cuenta de minecraft premium exactamente en el 2013 y estoy probando porque no me acuerdo la contraseña y pongo todos los mails que tengo creados incluyendo el mail que esta registradoe n la cuenta y no me llega nada quisiera resolver ese problema
#975 [20:49] <obsidian> is there any way to find out what email i used
#976 [20:49] <Galaxy_2Alex> obsidian, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#977 [20:49] <Galaxy_2Alex> ??> obsidian account/trans-id
#978 [20:50] <Mightyena> obsidian: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#979 [20:50] <Galaxy_2Alex> ??> obsidian account/send-email
#980 [20:50] <Mightyena> obsidian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#981 [20:50] <Galaxy_2Alex> alan_s00, We only operate in English.
#982 [20:50] * obsidian [webchat@66-45-141-82-dynamic.midco.net] has quit. (Quit: webchat.esper.net)
#983 [20:51] <alan_s00> hello good night, a few years ago I bought the minecraft premium account exactly in 2013 and I am trying because I do not remember the password and I put all the emails that I have created including the email that is registered in the account and nothing comes to me I would like solve that problem
#984 [20:51] <Galaxy_2Alex> alan_s00, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#985 [20:52] <Galaxy_2Alex> ??> alan_s00 account/trans-id
#986 [20:52] <Mightyena> alan_s00: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#987 [20:52] <Galaxy_2Alex> ??> alan_s00 account/send-email
#988 [20:52] <Mightyena> alan_s00: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#989 [20:52] * Tj [webchat@24.115.104.119.res-cmts.sha.ptd.net] has quit. (Quit: webchat.esper.net)
#990 [21:04] <Cenecal> Hello! Me and my friend are having issues with a Vanilla Minecraft Java server that we are running off of his computer (not a Realm). We had the server running, and then his computer proceeded to crash while people were in the server. When we returned back, various random chunks were missing and some were still the same, the world seemed to be corr
#991 [21:04] <Cenecal> upted. After discovering the world was probably corrupted, we quickly logged out and shut down the server. We are trying to figure out if we could restore the server from a previous save, as autosave was on. The most recent autosave was from when we re-entered the world after the crash.
#992 [21:04] * warman200000018 [webchat@072-182-131-015.res.spectrum.com] has joined #minecrafthelp
#993 [21:05] <Galaxy_2Alex> Cenecal, I'm afraid that, if you did not make regular backups aside from autosave, the world cannot be reverted.
#994 [21:07] <warman200000018> i am trying to enter my friends sever but when i enter the IP address the join sever button is grayed out ? and i know the IP is correct
#995 [21:07] * Alex6 [webchat@c-73-214-29-138.hsd1.pa.comcast.net] has joined #minecrafthelp
#996 [21:08] <Alex6> i can't log in and i have a account i just don't have access to the email
#997 [21:08] <Alex6> i have it on xbox and on windows 10 but it wouldn't let me log in
#998 [21:08] <Alex6> my username is try a klondike but i can't get it to sign in with the email
#999 [21:09] <warman200000018> i am trying to enter my friends sever but when i enter the IP address the join sever button is grayed out ? and i know the IP is correct
#1000 [21:09] <mattym> Alex6, What edition of the game are you trying to log into?
#1001 [21:09] <mattym> warman200000018, Test the IP here https://mcsrvstat.us/
#1002 [21:09] * Cenecal [webchat@ool-4a595835.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1003 [21:10] <Alex6> its an older version the 1.12.2 to be able to be apart of the block party thats going on
#1004 [21:10] <Alex6> I just dropped like 50 bucks on two different versions and im becoming upset i can't even join what i was trying to
#1005 [21:11] <mattym> Alex6, Are you sure you are logging in with the Java account, and not the microsoft account thats used on xbox?
#1006 [21:11] <Alex6> Ive tried to use the java and the windows account
#1007 [21:11] <Alex6> its not coming up with a java account tho
#1008 [21:11] <warman200000018> windows the IP address works
#1009 [21:12] <mattym> warman200000018, Have you clicked on the server before trying to click the join button?
#1010 [21:12] <mattym> Alex6, What exactly happens when you try to log in?
#1011 [21:13] <Alex6> i really am going to be upset if i still am unable to correctly use it because i simply bought the wrong one, i assumed all minecraft would be accepted
#1012 [21:13] <Alex6> it says invalid username/password
#1013 [21:13] <warman200000018> yes i have another account on the sever it just wont let this one join
#1014 [21:13] <mattym> Alex6, Did you make a Mojang account, and buy the Java edition on it?
#1015 [21:13] <Alex6> I have an account through windows but not java apparently
#1016 [21:14] <mattym> warman200000018, Its possible your network does not allow you to connect to it twice.
#1017 [21:16] <Alex6> its whatever im use to things not going my way..... glad im now out 50 bucks because of misunderstanding...... and let me guess there is no way to get a refund.....
#1018 [21:17] <mattym> Alex6, If you spent $50, one of those pretty much has to be a Java account.
#1019 [21:17] <Alex6> one is on my xbox and one was through windows 10 and neither are so woo
#1020 [21:18] <mattym> Alex6, Windows 10 can support two different editions. Do you if that purchase was completed entirely on the Mojang page, or was it done through the Microsoft Store app/website?
#1021 [21:19] <Alex6> through the Microsoft store, so i don't have a email linked
#1022 [21:20] <mattym> Alex6, Yeah, neither of those will get you on a Java server, and the store terms prevent a refund.
#1023 [21:20] <Alex6> figured
#1024 [21:20] <Alex6> so like i said im out 50 bucks because im never going to play it. Glad the money is gone
#1025 [21:22] <Alex6> welp have a good night i guess since mine just keeps getting worse and worse
#1026 [21:22] <mattym> Alex6, You can try to get mojang to exchange the Win 10 edition one, but even if they do, its not gonna happen anytime soon.
#1027 [21:22] <Alex6> its pointless
#1028 [21:22] <Alex6> thanks tho
#1029 [21:34] <Alex6> i requested a refund so lets hope for the best. maybe there will be a light at the end of this tunnel
#1030 [21:34] <Alex6> highly doubt it but worth a shot
#1031 [21:40] * David [webchat@192.69.180.112] has joined #minecrafthelp
#1032 [21:42] <David> I just bought Minecraft Java a couple days ago, but it crashes on startup every time. Can I be refunded and purchase Window 10 edition instead?
#1033 [21:42] <David> Windows 10 trial worked great. Even after two different start ups.
#1034 [21:43] <Galaxy_2Alex> ??> David launcher/log-txt
#1035 [21:43] <Mightyena> David: We need to see your full launcher log, which is created in the game directory.
#1036 [21:43] <Mightyena> David: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1037 [21:43] <Galaxy_2Alex> David, Please copy the log after the game has crashed.
#1038 [21:50] <David> 4402675b78364a0c949d3c7808b51e08
#1039 [21:51] <David> IS this what you need?
#1040 [21:51] <mattym> David, We need the full link
#1041 [21:51] <Galaxy_2Alex> David, What ID is that?
#1042 [21:51] <David> copy and paste the browser URL?
#1043 [21:51] <mattym> yes
#1044 [21:51] <David> https://paste.gg/p/anonymous/dca634b33f86400082fcd970a34bec8f
#1045 [21:52] <David> Did that work?
#1046 [21:53] <David> I would really prefer to get Minecraft for Windows 10
#1047 [21:53] <David> My daughter got the Java version on accident
#1048 [21:53] <David> I would reather get Window 10 version than spend time trying to make this one work
#1049 [21:53] <mattym> David, Is that computer provided by a work/school?
#1050 [21:54] <David> no
#1051 [21:54] <mattym> David, Then why does it have Windows 10 Enterprise installed?
#1052 [21:54] <David> It is my personal computer
#1053 [21:54] <David> I purchased it like that
#1054 [21:55] <David> What difference does that make?
#1055 [21:55] <mattym> David, Enterprise edition can exclude things needed for certain programs to work, that would otherwise be there by default on a consumer version.
#1056 [21:56] <David> OK
#1057 [21:56] <David> The windows 10 trail work fine today
#1058 [21:57] <mattym> David, Its a different program with different requirements.
#1059 [21:57] <David> UNderstood.
#1060 [21:57] <mattym> David, Not sure if you would qualify for a refund as its an issue on your end, but you can give it a shot.
#1061 [21:57] <David> My point is I want that one
#1062 [21:57] <mattym> ??> David account/refund
#1063 [21:57] <Mightyena> David: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#1064 [21:58] <David> "We can offer a refund in the following situations if you contact Mojang Support within 15 days of purchase ... If you're unable to play your game after visiting our technical support resources?
#1065 [21:58] <David> "We can offer a refund in the following situations if you contact Mojang Support within 15 days of purchase ... If you're unable to play your game after visiting our technical support resources"
#1066 [21:58] <David> question mark was a typo
#1067 [21:59] <mattym> David, And you can play the game if you install a consumer version of Windows.
#1068 [21:59] <David> that's a quote from you policy. SOunds like I qualify for a refund
#1069 [22:02] <David> https://help.minecraft.net/hc/en-us/articles/360035131371-Minecraft-Java-Edition-system-requirements-
#1070 [22:03] <David> OS requirement says "Windows 7 and up"
#1071 [22:04] <David> It does not say Windows 10 Enterprise might not work
#1072 [22:04] <mattym> David, There is also no reason to expect a user to be on enterprise software, or for someone to expect games to work on enterprise software.
#1073 [22:04] <Galaxy_2Alex> David, You can certainly try and ask for a refund - but please be aware that this would fall outwith the official refund situations. We have given you a potential solution to your problem: Using a non-commercial version of Windows. So when contacting Mojang please make sure you phrase it as a question of it is possible, and not as a demand.
#1074 [22:04] <David> Can you please authorize a refund?
#1075 [22:04] <Galaxy_2Alex> David, We are not Mojang.
#1076 [22:04] * Hunter [webchat@rmhlon3409w-lp140-03-76-71-138-114.dsl.bell.ca] has joined #minecrafthelp
#1077 [22:05] <Hunter> Hello is anyone there?
#1078 [22:05] <Galaxy_2Alex> David, This channel is volunteer-run, and we are unable to deal with any specific account issues.
#1079 [22:05] <David> hello
#1080 [22:05] <Galaxy_2Alex> ??> David account/send-email
#1081 [22:05] <Mightyena> David: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1082 [22:05] <Galaxy_2Alex> Hunter, Hello.
#1083 [22:05] <David> Your solution is for me to switch operating systems?
#1084 [22:06] <mattym> David, Yes. To one made for the purposes you are trying to use it for.
#1085 [22:06] <Galaxy_2Alex> David, As my colleague has said, the Enterprise edition can be known to cause issues, and it is not recommended to be used for private consumer use.
#1086 [22:06] <Galaxy_2Alex> ??> Hunter scold/dm
#1087 [22:06] <Galaxy_2Alex> ??> Hunter scold/pm
#1088 [22:06] <Mightyena> Hunter: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1089 [22:07] <David> I don't see any PM invites
#1090 [22:07] <Hunter> Hey, i used an old account like way before and I forgot the email that was associated with my old account... is there anyway you could tell me which one it is?
#1091 [22:08] <mattym> Hunter, Was the account ever migrated?
#1092 [22:08] <Hunter> ummm i believe not?
#1093 [22:08] <Galaxy_2Alex> David, Apologies if you thought that was for you, it was meant for a different user.
#1094 [22:08] <Hunter> i remember buying the game when it first came out but i havent played it for a while
#1095 [22:08] <mattym> ??> Hunter account/send-email
#1096 [22:08] <Mightyena> Hunter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1097 [22:08] <David> I guess I'm braking up the wrong tree, but if Window 10 Enterprise mat have issues, the Systems Requirements should indicate something about that
#1098 [22:09] <Galaxy_2Alex> David, Nonetheless, I recommend contacting Mojang regarding a refund or a version swap - they will be able to tell you how to proceed.
#1099 [22:09] <mattym> Hunter, You will need to contact Mojang support for help with that, using the info Mightyena provided.
#1100 [22:09] <David> ok thank you
#1101 [22:09] <Hunter> thanks guys cheers
#1102 [22:10] <David> is this some sort of chat room with volunteers providing support?
#1103 [22:10] <Galaxy_2Alex> David, It is indeed, has been the main way of technical support for nearly 10 years.
#1104 [22:10] <David> smart.
#1105 [22:10] <mattym> David, The point is, anyone who has Enterprise edition, should know its not meant for games. When you purchased the computer it itself should have been advertised that way.
#1106 [22:10] <David> thank you for you assistance
#1107 [22:11] <David> good night!
#1108 [22:11] <mattym> It probably cost more than a computer with a consumer version because of that.
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#1110 [22:23] * Euclidwood [webchat@91-165-239-122.subs.proxad.net] has joined #minecrafthelp
#1111 [22:23] <Euclidwood> Hey
#1112 [22:24] <Euclidwood> Can someone help me ? :D
#1113 [22:24] * FlyingMuskrat1 [webchat@174-29-61-133.hlrn.qwest.net] has joined #minecrafthelp
#1114 [22:25] <FlyingMuskrat1> Whenever I load into a minecraft world, it freezes in the loading chunks screen, then crashes. I have enough ram allocated
#1115 [22:29] <mattym> ??> FlyingMuskrat1 launcher/log
#1116 [22:29] <Mightyena> FlyingMuskrat1: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1117 [22:35] * Max7 [webchat@72.0.161.229] has joined #minecrafthelp
#1118 [22:36] <Euclidwood> how can i find my password without having my old email address?
#1119 [22:37] <Max7> I keep disconnecting and it keeps saying "internal exception: java.io.ioexception: an existing connection was forcibly closed by remote host"
#1120 [22:38] * Punisher_hk_01 [webchat@80-110-120-122.cgn.dynamic.surfer.at] has joined #minecrafthelp
#1121 [22:39] <Punisher_hk_01> hello i have a question i cannot login my account on this computer
#1122 [22:39] <Euclidwood> same
#1123 [22:39] <Punisher_hk_01> this is realoly strange
#1124 [22:39] <Punisher_hk_01> becausse i can login on my macbook
#1125 [22:39] <Punisher_hk_01> *really
#1126 [22:40] <Punisher_hk_01> Guys can you help me pls?
#1127 [22:42] * Euclidwood [webchat@91-165-239-122.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#1128 [22:44] <Punisher_hk_01> GUYS PLS I NEED HELP
#1129 [22:56] * FlyingMuskrat1 [webchat@174-29-61-133.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#1130 [23:06] * harry [webchat@128.250.28.140] has joined #minecrafthelp
#1131 [23:06] <harry> hi im having trouble migrating my old minecraft account to new mojang account because i cant remember my username
#1132 [23:07] <mattym> harry, Check your email for the original purchase confirmation, that should include the username somewhere.
#1133 [23:08] <harry> thankyou very much, all done
#1134 [23:09] <harry> have a great day!
#1135 [23:21] * paola [webchat@152.231.128.27] has joined #minecrafthelp
#1136 [23:22] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Ping timeout: 204 seconds)
#1137 [23:23] <paola> hi I can´t log in I have already change my password
#1138 [23:23] <mattym> paola, What does it say when you try?
#1139 [23:24] <paola> that my email or password is incorrect but when I tried in minecraft.net it never show a message
#1140 [23:24] <paola> just didn´t log in
#1141 [23:25] <mattym> ??> paola tools/hjt
#1142 [23:25] <Mightyena> paola: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1143 [23:25] <Mightyena> paola: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1144 [23:29] <paola> https://paste.ubuntu.com/p/JBRrFQ6MN8/
#1145 [23:30] <mattym> paola, are you on a home internet connection?
#1146 [23:32] <paola> yes
#1147 [23:33] <mattym> paola, Is it a regular modem/router or a mobile hotspot?
#1148 [23:34] <paola> modem
#1149 [23:36] <mattym> ??> paola av/adwcleaner
#1150 [23:36] <Mightyena> paola: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1151 [23:36] <Mightyena> paola: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#1152 [23:36] <paola> ok
#1153 [23:43] * paola [webchat@152.231.128.27] has joined #minecrafthelp
#1154 [23:44] <paola> hi I already restart the computer after scan it with AdwCleaner
#1155 [23:45] <mattym> paola, Can you get a new HJT report.
#1156 [23:45] <mattym> ??> paola tools/hjt
#1157 [23:45] <Mightyena> paola: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1158 [23:45] <Mightyena> paola: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1159 [23:46] <paola> https://paste.ubuntu.com/p/CqJwdHdGG3/
#1160 [23:47] <mattym> paola, Ok lets check one more thing.
#1161 [23:47] <mattym> ??> paola win/hosts
#1162 [23:47] <Mightyena> paola: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1163 [23:47] <Mightyena> paola: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#1164 [23:55] <paola> https://paste.ubuntu.com/p/wgGPMYSYYw/