#1 [00:26] * Meep [uid44664@id-44664.tooting.irccloud.com] has joined #minecrafthelp
#2 [00:46] * masterchief4486 [webchat@ip72-218-91-154.hr.hr.cox.net] has joined #minecrafthelp
#3 [00:46] <masterchief4486> Hello?
#4 [00:47] <masterchief4486> Hey! im currenty having troubles accessing my Minecraft account due to me not having a legact account.
#5 [00:47] <masterchief4486> legacy.
#6 [00:49] * masterchief4486 [webchat@ip72-218-91-154.hr.hr.cox.net] has quit. (Client Quit)
#7 [01:27] * Eskalate [webchat@37.30.53.109.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#8 [01:29] <Eskalate> Hey, 2 years ago i migrated my minecraft account to mojang account, but i dont know on what mail adress. Can i retrive acces to my account on first email adress?
#9 [01:30] <mattym> ??> Eskalate account/forgot-email
#10 [01:30] <Mightyena> Eskalate: If you forgot the email address you used to register, try all your emails at https://my.minecraft.net/en-us/password/forgot/. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#11 [01:32] <Eskalate> Yes, but it seems that no of my current emails receives it. I tired like 4 emails. Maybe account was stolen? Also i got email that confirms purchase and the one that confims migration
#12 [01:32] <Eskalate> tried*
#13 [01:32] <mattym> Eskalate, Did you check any spam/junk mail folders in them?
#14 [01:33] <Eskalate> Yes
#15 [01:33] <mattym> Eskalate, What is the ingame playername?
#16 [01:33] <Eskalate> i think is either Eskalate or wwwhtml1/wwwhtml
#17 [01:35] <Eskalate> Account was bought in 2011, and last played 2 years ago so i dont remember exactly. As i said i also have transaction ID
#18 [01:35] <mattym> Eskalate, Did you migrate it yourself?
#19 [01:35] <Eskalate> I dont remember doing that, but i could.
#20 [01:35] <Eskalate> Im not sure
#21 [01:36] <mattym> Eskalate, You will need to contact Mojang support.
#22 [01:36] <mattym> ??> Eskalate account/send-email
#23 [01:36] <Mightyena> Eskalate: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#24 [01:38] <Eskalate> Ok thanks. Althouh i made a request a month ago and from that time i keep getting like random responses that. I even send a screens of transaction id etc.
#25 [01:40] <mattym> Eskalate, They have a significant backlog (over a month), and recently had an issue where it sent extra automated messages(should be fixed). Just wait for them to send a proper reply.
#26 [01:44] <Eskalate> Ah ok, thanks for help. Hope you gonna have a nice day :)
#27 [02:08] * Lipe [webchat@201-93-81-64.dial-up.telesp.net.br] has joined #minecrafthelp
#28 [02:08] <Lipe> My game stops working if I try to enter a server own even my own world
#29 [02:09] <Lipe> or even my own world*
#30 [02:10] * Oldibolz [webchat@nat-34.starnet.cz] has joined #minecrafthelp
#31 [02:11] <Oldibolz> can't join any server
#32 [02:12] <Oldibolz> hello?
#33 [02:12] <Lipe> I'm waiting too bro
#34 [02:14] <Oldibolz> ouch
#35 [02:14] <Lipe> yep
#36 [02:15] <Oldibolz> it's saying "invalid session(please restart your game)"?
#37 [02:15] <Oldibolz> for me, yes
#38 [02:17] <Lipe> for me the game just freezes
#39 [02:17] <Lipe> and stops working without coming back
#40 [02:18] <Lipe> never had any problem like that
#41 [02:18] <Oldibolz> oh
#42 [02:20] <Oldibolz> for me it's like.... i log in start minecraft try to join any server kick's me out and says to restart game, when i close it and start it agin it's just log in please, and it keeps happening every time
#43 [02:20] <Oldibolz> lots of gramar issues sry
#44 [02:21] <Lipe> don't worry about it
#45 [02:21] <Oldibolz> i hope so
#46 [02:21] * Lipe [webchat@201-93-81-64.dial-up.telesp.net.br] has quit. (Quit: webchat.esper.net)
#47 [02:21] * Lipe [webchat@201-93-81-64.dial-up.telesp.net.br] has quit. (Quit: webchat.esper.net)
#48 [02:23] * Oldibolz [webchat@nat-34.starnet.cz] has left #minecrafthelp
#49 [02:28] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#50 [03:00] * Winer [webchat@d75-155-68-176.abhsia.telus.net] has joined #minecrafthelp
#51 [03:02] <Winer> Yo so when I try to launch minecraft 1.15.2 I get a error that says failed to start download. Others versions work just not 1.15.2
#52 [04:02] * Freeraida [webchat@88.155.87.98] has joined #minecrafthelp
#53 [04:06] <Freeraida> Hello. Due to error during the purchasing a game on minecraft.net I had lost my money (tried to buy with a credit card). After that I'll bought it with PayPal, but previous 27$ is not returned back to me.
#54 [04:06] <Freeraida> First time I tried to buy for "Freeraid" nickname, so when I making an order with PayPal, this nickname was not available and I chosen "Freeraida". So how I can return back my money?
#55 [04:08] <Freeraida> Sorry my English. I mean I already paid twice: for Freeraid (creadit card) and for Freeraida (PayPal). But for Freeraid there was an error and my money just disappeared
#56 [04:11] * _andrS [webchat@85.27.209.199] has joined #minecrafthelp
#57 [04:12] <_andrS> Hey. I want to know why I have been logged out of minecraft and now I can't log in again. This has happend to all my friends also
#58 [04:14] * AndrewPH [~Andreigh@72.9.147.61] has quit. (Ping timeout: 189 seconds)
#59 [04:16] * AndrewPH [~Andreigh@72.9.147.61] has joined #minecrafthelp
#60 [04:17] * _andrS [webchat@85.27.209.199] has quit. (Quit: webchat.esper.net)
#61 [04:31] <Freeraida> So will somebody help me? Or Minecraft just stealing money?
#62 [04:32] <Winer> freeraida im pretty sure u need to contact mojang for that type of issue
#63 [04:33] <Freeraida> In which way? I paid on the minecraft.net, so I'm asking the money right here...
#64 [04:33] <Winer> Mojang owns minecraft so issues with payment and account are probably not found here
#65 [04:34] <Winer> since here is community support
#66 [04:35] <Freeraida> In which way I can contact Mojang? going to https://mojang.com/ redirected me to minecraft.net
#67 [04:36] <Winer> well you can either contact them from there or open a ticket from minecraft.net
#68 [04:36] <Winer> https://help.minecraft.net/hc/en-us/requests/new
#69 [04:38] <Freeraida> Oh, this form does not work at all. I made a request about 3-5 days ago. All they did: sent me a response from a bot "hey, if you can't log in or forgotten your password, please do: ..." and "if it is not helpful, give us to know"
#70 [04:39] <Freeraida> That's cool, but I paid money for minecraft. Can they found some support who can response at least after the 1 day? Or they are working for free?
#71 [04:41] <Winer> Well with the current Corona virus epidemic going on they might be sort staff as may places are.
#72 [04:42] * Winer [webchat@d75-155-68-176.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#73 [04:43] <Freeraida> I'm programmer too. And i'm working at home. I depend from my clients: if this is some textile factory in USA, so it should be closed and they can't pay to me. But they still paying.
#74 [04:43] <Freeraida> But this is a game. Minecraft. I can buy online, I can play online. There is no dependencies from some offline problems, I'm wrong?
#75 [04:46] <Freeraida> So who can help me return back my money? Why I should to looking for that support? Should not anybody of them try to find me, apologize and refund? "Oh, you paid to us, we did not gave you any product for that, keep calm, go away"
#76 [04:48] * CaptainGozaly [webchat@213.57.233.124] has joined #minecrafthelp
#77 [04:49] <CaptainGozaly> Hi, I have problems logging-in on my laptop to my account.
#78 [04:49] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#79 [04:50] <CaptainGozaly> Have tried to reset passwords and everything, but keep getting: "Invalid email address or password"
#80 [04:50] * argonaut92 [webchat@nat-37.starnet.cz] has joined #minecrafthelp
#81 [04:51] <argonaut92> Hello, I have a problem I accidentaly deleted minecraft from my pc and I cannot download it
#82 [04:51] <argonaut92> I bought it long time ago
#83 [04:57] * Freeraida [webchat@88.155.87.98] has quit. (Quit: webchat.esper.net)
#84 [05:07] * CaptainGozaly [webchat@213.57.233.124] has quit. (Quit: webchat.esper.net)
#85 [05:47] * alfonso [webchat@125-238-241-112-fibre.sparkbb.co.nz] has joined #minecrafthelp
#86 [05:49] <alfonso> Hi there I forgot my password, I requested I clicked the "forgot password" and filled my email but didn't receive the email.
#87 [05:55] * Oligle [webchat@188-143-111-30.pool.digikabel.hu] has joined #minecrafthelp
#88 [05:55] <Oligle> Hi
#89 [05:57] <Oligle> Can i get any help please? For some reason minecraft crashes as soon as I start the game from the launcher
#90 [06:22] * Rominato [webchat@host-85-201-66-143.dynamic.voo.be] has joined #minecrafthelp
#91 [06:25] <Rominato> Hey, my email address doesn't exist anymore, i think it's been deleted by microsoft, it was a hotmail.fr address and i can't recreate one, what can I do to regain access to my Mojang account?
#92 [06:30] * Welp [webchat@169.255.22.230] has joined #minecrafthelp
#93 [06:33] <Welp> Hey guys hows it going, i havnt logged in since before migration but when i try to login it says invalid account name or password. so i was wondering if theres anything i can do? ive lost access to the email i used to use as it was a family members who ive lost contact with so it wont let me migrate :/
#94 [06:36] * Freeraida [webchat@88.155.87.98] has joined #minecrafthelp
#95 [06:39] * ineedhelp [webchat@81-234-87-84-no24.tbcn.telia.com] has joined #minecrafthelp
#96 [06:40] <ineedhelp> Hey so it says invalid email or password when i log in so i can't join any of my accounts i have tried chaning password and waiting 2 hours still doesnt work
#97 [06:42] * Welp [webchat@169.255.22.230] has quit. (Quit: webchat.esper.net)
#98 [06:44] * ineedhelp [webchat@81-234-87-84-no24.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#99 [06:56] * Punisher_hk_01 [webchat@80-110-120-122.cgn.dynamic.surfer.at] has joined #minecrafthelp
#100 [06:56] <Punisher_hk_01> guys can sby help me
#101 [06:56] <Punisher_hk_01> it is important
#102 [06:58] * GucciVan [webchat@120.17.230.153] has joined #minecrafthelp
#103 [06:58] <GucciVan> i cant login to my minecraft account on the website
#104 [06:59] * Punisher_hk_01 [webchat@80-110-120-122.cgn.dynamic.surfer.at] has quit. (Client Quit)
#105 [06:59] * zack [webchat@ip174-74-169-80.ph.ph.cox.net] has joined #minecrafthelp
#106 [07:00] <zack> when i click on multiplayer none of my servers are able to connect but i have internet connection
#107 [07:04] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#108 [07:05] <zack> when i click on multiplayer none of my servers are able to connect but i have internet connection
#109 [07:05] * zack [webchat@ip174-74-169-80.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#110 [07:13] * suf05 [webchat@cpc121110-nmal24-2-0-cust81.19-2.cable.virginm.net] has joined #minecrafthelp
#111 [07:13] <suf05> hello?
#112 [07:17] <GucciVan> this thing is very slow
#113 [07:18] * GucciVan [webchat@120.17.230.153] has quit. (Quit: webchat.esper.net)
#114 [07:30] * alfonso [webchat@125-238-241-112-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#115 [07:58] * DVDDLFN [webchat@5.77.89.218] has joined #minecrafthelp
#116 [07:59] * Hassan [webchat@101.164.129.102] has joined #minecrafthelp
#117 [08:00] <DVDDLFN> I just changed my name on the minecraft website and the new name does not appear on the launcher, it also doesn't allow me to access the servers
#118 [08:01] <Hassan> i cant login to the website
#119 [08:01] <DVDDLFN> I do not understand
#120 [08:04] * AnJoMorto [webchat@178.197.233.149] has joined #minecrafthelp
#121 [08:07] * DVDDLFN [webchat@5.77.89.218] has quit. (Quit: webchat.esper.net)
#122 [08:10] <AnJoMorto> Hi. Sorry for disturbing. I've been struggling to delete my account. It's a deactivated account, where no purchase was made. I've sent multiple messages to Mojang via the help center and I always receive the same answer by email : “If you still wish to delete your account, please respond to this email to let us know.”. I respond and then either I r
#123 [08:10] <AnJoMorto> eceive no answer or I receive propositions to change passwords or emails. Can someone please help me? Thank you!
#124 [08:19] * Hassan [webchat@101.164.129.102] has quit. (Quit: webchat.esper.net)
#125 [08:23] * Rominato [webchat@host-85-201-66-143.dynamic.voo.be] has quit. (Quit: webchat.esper.net)
#126 [08:23] * lead_pipe23 [~Lead@38.29.184.242] has quit. (Ping timeout: 190 seconds)
#127 [08:26] * lead_pipe23 [~Lead@38.29.184.242] has joined #minecrafthelp
#128 [08:33] * tsunami [webchat@host-78-147-164-192.as13285.net] has joined #minecrafthelp
#129 [08:35] <tsunami> i have just bought minecraft and dragged it into my files but it is saying that it can't run because it is a dmg. Can you help me run it?
#130 [08:36] * tammie [webchat@213.205.242.245] has joined #minecrafthelp
#131 [08:37] <tammie> hi i just wanted some help with my account so i made an account years ago and the last time i was using the account was yesterday and i was logged out when i came to use it today and i cannot access the email i used and i do not want to purchase the game again so i was wandering how i can access my account?
#132 [08:39] * tsunami [webchat@host-78-147-164-192.as13285.net] has quit. (Quit: webchat.esper.net)
#133 [08:46] * Stanvdk [webchat@ip4da36c20.direct-adsl.nl] has joined #minecrafthelp
#134 [08:46] <Stanvdk> https://paste.ubuntu.com/p/RN7hB578PS/ hello I get the message Process crashed with exit code -1073740791 in my game output log. as soon as I press the play button in the launcher the game crashes immediatly I have played minecraft on this pc a couple years ago but it will not run now. I have tried reinstalling the game and java bit nothing seems
#135 [08:46] <Stanvdk> to work. It works just fine on an other pc but i need it to run on this one. can somebody help me out with this problem? My drivers are also up to date.
#136 [09:02] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#137 [09:04] * Finn [webchat@84-28-76-97.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#138 [09:05] <Finn> Hey, everytime I try to join my brother's LAN world it gives the following error: "io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information" Can anyone please help?
#139 [09:07] * Yuzzyy [webchat@gohabsgo3.cheznoo.net] has quit. (Quit: webchat.esper.net)
#140 [09:16] * Alpha_Gamer_GG [webchat@187.113.189.63] has joined #minecrafthelp
#141 [09:17] <Alpha_Gamer_GG> voces falam portugues?
#142 [09:17] <Alpha_Gamer_GG> do you speak portuguese?
#143 [09:25] * Stanvdk [webchat@ip4da36c20.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#144 [09:31] * Elactix [webchat@host217-42-15-52.range217-42.btcentralplus.com] has joined #minecrafthelp
#145 [09:32] <Elactix> Hi whenever i press the login button on minecraft.net it does not seem to be doing anything
#146 [09:35] * Elactix [webchat@host217-42-15-52.range217-42.btcentralplus.com] has quit. (Client Quit)
#147 [09:37] * cMePTHuk [webchat@5.18.103.120] has joined #minecrafthelp
#148 [09:37] <cMePTHuk> Hello
#149 [09:37] <cMePTHuk> I have a problem
#150 [09:39] <cMePTHuk> 40 minutes ago, I tried to buy minecraft from the official site. I entered my card details twice, then clicked buy. Both times I was given an error in the card data, but after 3 minutes, the card was debited twice. The code was not sent to your email address or website
#151 [09:40] <cMePTHuk> What should i do and how i can return my money?
#152 [09:44] * Alex9 [webchat@cpe-107-10-136-173.columbus.res.rr.com] has joined #minecrafthelp
#153 [09:44] <Alex9> I forgot my Minecraft email
#154 [09:49] * Alex9 [webchat@cpe-107-10-136-173.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#155 [10:06] * Freeraida [webchat@88.155.87.98] has quit. (Quit: webchat.esper.net)
#156 [10:07] * Guest10353 [~urielsali@irc.urielsalis.me] has quit. (Ping timeout: 190 seconds)
#157 [10:07] * NickG365_ [~NickG365@2607:5300:60:6e29:472:6425:3773:0] has joined #minecrafthelp
#158 [10:08] * urielsalis [~urielsali@irc.urielsalis.me] has joined #minecrafthelp
#159 [10:08] * Hobby [Hobbyboy@jupiter.hobbyboy.uk] has quit. (Ping timeout: 190 seconds)
#160 [10:08] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 190 seconds)
#161 [10:09] * Shy [svennieke@celbts.net] has quit. (Ping timeout: 202 seconds)
#162 [10:09] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#163 [10:09] * urielsalis is now known as Guest2569
#164 [10:09] * Quavelen [~Quavelen@irc.urielsalis.me] has quit. (Ping timeout: 190 seconds)
#165 [10:11] * Blaziken|420 [drowsyivy@tilde.team] has quit. (Read error: Connection reset by peer)
#166 [10:11] * Quavelen [~Quavelen@irc.urielsalis.me] has joined #minecrafthelp
#167 [10:12] * Blaziken|420 [drowsyivy@tilde.team] has joined #minecrafthelp
#168 [10:12] * NickG365 [~NickG365@system.properties] has quit. (Ping timeout: 378 seconds)
#169 [10:12] * AnJoMorto [webchat@178.197.233.149] has quit. (Quit: webchat.esper.net)
#170 [10:14] * Hobby [Hobbyboy@jupiter.hobbyboy.uk] has joined #minecrafthelp
#171 [10:15] * AnJoMorto [webchat@178.197.233.149] has joined #minecrafthelp
#172 [10:15] <AnJoMorto> Hello! I've been struggling to delete my account. It's a deactivated account, where no purchase was made. I've sent multiple messages to Mojang via the help center and I always receive the same answer by email : “If you still wish to delete your account, please respond to this email to let us know.”. I respond and then either I receive no answer or
#173 [10:15] <AnJoMorto> I receive propositions to change passwords or emails. Can someone please help me? Thank you!
#174 [10:18] * Josh3 [webchat@95.146.133.72] has joined #minecrafthelp
#175 [10:19] <Josh3> Hello
#176 [10:19] * Josh3 [webchat@95.146.133.72] has quit. (Client Quit)
#177 [10:24] * Shy [svennieke@celbts.net] has joined #minecrafthelp
#178 [10:24] * Ella [webchat@70.98.10.76] has joined #minecrafthelp
#179 [10:28] * Ella [webchat@70.98.10.76] has quit. (Client Quit)
#180 [10:28] * Albatross [webchat@213.233.148.7] has joined #minecrafthelp
#181 [10:29] <Albatross> I just got the game and it wont launch...ive been through every fix and still it crashes before I even get to play it.. pleas help....
#182 [10:30] <mattym> ??> Albatross launcher/log
#183 [10:30] <Mightyena> Albatross: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#184 [10:30] <Albatross> launcher
#185 [10:30] <mattym> Albatross, Do the instructions Mightyena provided
#186 [10:31] <Albatross> will do cheers
#187 [10:33] * opmc [~op@2001:8a0:ff82:cb00:f958:8f48:c4d0:fcfa] has joined #minecrafthelp
#188 [10:33] <Albatross> So I do all of that and snend you the link?
#189 [10:33] <mattym> Yes
#190 [10:34] <Albatross> https://paste.ubuntu.com/p/G45dvSxjkZ/
#191 [10:34] <mattym> ??> Albatross win/!
#192 [10:34] <Mightyena> Albatross: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#193 [10:34] <Mightyena> Albatross: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#194 [10:35] <Albatross> oooooooooh well thank you
#195 [10:35] <mattym> Albatross, The linked instructions make it clear, but I will repeat.
#196 [10:35] <Albatross> okay cheers
#197 [10:36] <mattym> Albatross, You need to make an entirely new windows account user, not just change the name of the current one.
#198 [10:36] <Albatross> got it
#199 [10:37] * Conor [webchat@CPEa456cc6b771d-CMa456cc6b771b.cpe.net.cable.rogers.com] has joined #minecrafthelp
#200 [10:37] <Conor> Hello
#201 [10:39] <Conor> I can't get into my Minecraft account because I forgot my security question answers and when I go to reset them and send it to my email, I don't get the email
#202 [10:43] <Albatross> How do i know what my New Working Directory is?
#203 [10:45] <mattym> Conor, Contact Mojang support.
#204 [10:45] <mattym> ??> Conor account/send-email
#205 [10:45] <Mightyena> Conor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#206 [10:45] <mattym> Albatross, Do the instructions in the link Mightyena provided instead. Changing the working directory does not always work with recent updates to the launcher/game
#207 [10:49] * Albatross [webchat@213.233.148.7] has quit. (Quit: webchat.esper.net)
#208 [10:51] * Conor [webchat@CPEa456cc6b771d-CMa456cc6b771b.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#209 [10:54] * AnJoMorto [webchat@178.197.233.149] has quit. (Quit: webchat.esper.net)
#210 [10:54] * fabrications [~Urjuhh@159.192.224.59] has joined #minecrafthelp
#211 [10:56] * sabotice [webchat@cpe-173-174-113-103.austin.res.rr.com] has joined #minecrafthelp
#212 [10:56] <sabotice> Hello. Good day :)
#213 [10:58] <sabotice> I am following the DireWolf20 Let's play series, and I see his UI is different than mine. Also, he was options that I do not have. For example, inside the chest, I do not have the button to sort the content.
#214 [10:59] * hosh [webchat@119.94.165.143] has joined #minecrafthelp
#215 [10:59] <sabotice> Where can I get information about that sort of setup.
#216 [10:59] <sabotice> Where can I get information about that sort of setup?
#217 [10:59] <mattym> sabotice, They are mods. Probably check the video notes.
#218 [11:00] <sabotice> mattym, is there a more appropriate channel to ask about the mods? (I am checking notes now)
#219 [11:01] <mattym> sabotice, Not on this IRC, im fairly sure the channel that used to handle that is dead.
#220 [11:01] <sabotice> mattym, thanks
#221 [11:02] * sabotice [webchat@cpe-173-174-113-103.austin.res.rr.com] has quit. (Quit: webchat.esper.net)
#222 [11:02] <hosh> Hello, i cant login to minecraft.net nor the launcher but I can login in mojang,com. I have also tried resetting my password multiple times and it worked only on the mojang website.
#223 [11:03] <mattym> hosh, What does it say when you try to log into minecraft.net?
#224 [11:04] * jj [webchat@88-106-29-5.dynamic.dsl.as9105.com] has joined #minecrafthelp
#225 [11:05] <jj> I cant access the email linked to my minecraft account
#226 [11:06] <hosh> mattym, it doesn't say anything, the green button just turns grey. I have tried waiting but to no avail.
#227 [11:06] <mattym> jj, You will need Mojang to sort that out for you.
#228 [11:06] <mattym> jj, You will need Mojang to sort that out for you.
#229 [11:06] * jj [webchat@88-106-29-5.dynamic.dsl.as9105.com] has left #minecrafthelp
#230 [11:06] <mattym> ??> hosh tools/hjt
#231 [11:06] <Mightyena> hosh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#232 [11:06] <Mightyena> hosh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#233 [11:08] <hosh> mattym ill try it thank you
#234 [11:11] <hosh> mattym here it is https://paste.ubuntu.com/p/XrHcXGR5QJ/
#235 [11:11] <mattym> ??> hosh info/mcleaks
#236 [11:11] <Mightyena> hosh: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#237 [11:11] <Mightyena> hosh: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#238 [11:12] <mattym> ??> hosh win/hosts/edit
#239 [11:12] <Mightyena> hosh: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#240 [11:12] <Mightyena> hosh: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#241 [11:16] * w0w_ransome [webchat@46.48.40.145] has joined #minecrafthelp
#242 [11:17] <w0w_ransome> Hi, I click the "Play" button in the minecraft launcher, the game starts and immediately freezes, what to do?
#243 [11:18] <w0w_ransome> Writes "Does not respond"
#244 [11:18] <mattym> ??> w0w_ransome av/adwcleaner
#245 [11:18] <Mightyena> w0w_ransome: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#246 [11:18] <Mightyena> w0w_ransome: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#247 [11:18] * Al [webchat@209.141.176.164] has joined #minecrafthelp
#248 [11:20] <Al> Hello, I have just created my minecraft account but I can't seem to login on my computer. I've typed the correct password and email but when I click the login button nothing happens
#249 [11:20] <Al> I can access the account on my ipad but that's not where I want to buy the game
#250 [11:20] <w0w_ransome> Ок, сейчас попробую
#251 [11:20] <w0w_ransome> OK, I'll try it now
#252 [11:21] <mattym> ??> Al tools/hjt
#253 [11:21] <Mightyena> Al: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#254 [11:21] <Mightyena> Al: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#255 [11:22] <Al> What is this supposed to do?
#256 [11:22] * w0w_ransome [webchat@46.48.40.145] has quit. (Quit: webchat.esper.net)
#257 [11:22] <mattym> Al, It will get a list of programs and settings on the computer, so we can see which one is causing the issue.
#258 [11:23] <hosh> mattym it worked thank you so much for the help
#259 [11:23] <Al> okay I will run the program
#260 [11:25] * hosh [webchat@119.94.165.143] has quit. (Quit: webchat.esper.net)
#261 [11:31] * w0w_ransome [webchat@46.48.40.145] has joined #minecrafthelp
#262 [11:32] <Al> https://paste.ubuntu.com/p/24YRs2rYb2/
#263 [11:32] <Al> Okay i've done it
#264 [11:32] <w0w_ransome> i'm here
#265 [11:32] <w0w_ransome> Performed cleaning with ADW Cleaner
#266 [11:33] <mattym> w0w_ransome, Test the game again.
#267 [11:33] <mattym> ??> Al info/mcleaks
#268 [11:33] <Mightyena> Al: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#269 [11:33] <Mightyena> Al: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#270 [11:33] <mattym> ??> Al win/hosts/edit
#271 [11:33] <Mightyena> Al: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#272 [11:33] <Mightyena> Al: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#273 [11:35] <Al> done
#274 [11:35] <w0w_ransome> THANK YOU VERY MUCH FOR YOUR HELP! Everything works now)
#275 [11:37] * Al [webchat@209.141.176.164] has quit. (Quit: webchat.esper.net)
#276 [11:38] * VioletPurple [webchat@187.197.67.86.rev.sfr.net] has joined #minecrafthelp
#277 [11:38] <VioletPurple> hello :) i would like to reactivate my account after deactivating it.
#278 [11:38] <mattym> ??> VioletPurple account/send-email
#279 [11:38] <Mightyena> VioletPurple: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#280 [11:39] <VioletPurple> thanks, I did this, it has been more than two weeks and no answer.
#281 [11:39] <mattym> VioletPurple, The are significantly backlogged currently.
#282 [11:41] <VioletPurple> sure, I understand. how long do you think I have to wait?
#283 [11:41] <mattym> VioletPurple, However long it takes.
#284 [11:42] * tumbleweed [~bildramer@p200300CF371C8D007F67408D92F33914.dip0.t-ipconnect.de] has joined #minecrafthelp
#285 [11:42] <VioletPurple> great help!!
#286 [11:43] * bildramer [~bildramer@p200300CF371C8D007F67408D92F33914.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
#287 [11:45] * Akira5 [webchat@098-127-134-203.biz.spectrum.com] has joined #minecrafthelp
#288 [11:45] <Akira5> My minecraft keeps crashing after i try to load it up and play it.
#289 [11:46] <mattym> ??> Akira5 launcher/log
#290 [11:46] <Mightyena> Akira5: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#291 [11:48] <VioletPurple> does anyone know how long the backlog is? Support is outsourced to zendesk, right? Any idea how to join them? is there any pro help or just someone that is no better than an autobot.
#292 [11:49] <mattym> VioletPurple, There is no way to speed it up, you just need to wait.
#293 [11:52] <VioletPurple> Do you think they are still selling the game? I was thinking of rebuying the game, but perhaps that won't work, and it would be disappointing.
#294 [11:52] <mattym> VioletPurple, Why would they not be selling the game?
#295 [11:52] * Akira5 [webchat@098-127-134-203.biz.spectrum.com] has joined #minecrafthelp
#296 [11:55] <Akira5> I did the directions but now I don't know what to do.
#297 [11:56] <mattym> Akira5, Do you have the link to the page with the crash log on it?
#298 [11:56] <Akira5> Yes.
#299 [11:56] <mattym> Akira5, Send it here.
#300 [11:56] <Akira5> Just in the chat or in a dm?
#301 [11:56] <mattym> Akira5, In the chat
#302 [11:56] <Akira5> https://paste.ubuntu.com/p/pKRBg6HBpY/
#303 [11:57] <mattym> ??> Akira5 av/adwcleaner
#304 [11:57] <Mightyena> Akira5: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#305 [11:57] <Mightyena> Akira5: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#306 [11:57] <VioletPurple> Well, perhaps I will have to wait for a confirmation of my purchase until the backlog is over.
#307 [11:57] <Akira5> Okay.
#308 [11:58] <VioletPurple> which language do you think has the best reply rate?
#309 [11:58] <mattym> VioletPurple, Its all one queue.
#310 [11:59] * Akira5 [webchat@098-127-134-203.biz.spectrum.com] has quit. (Quit: webchat.esper.net)
#311 [12:01] <VioletPurple> really? how do you know? why dont they have bots for the reactivation.? i bet its just one stupid click in the database for them.
#312 [12:02] <mattym> VioletPurple, They need to verify you are the account owner, a human needs to do that to prevent fraud.
#313 [12:06] <VioletPurple> c'mon. I have answered security questions before the deactivation. it was mandatory. will they research what the name of my first pet was? its a game, not my ira account.
#314 [12:07] <mattym> VioletPurple, There was absolutely no reason to deactivate the account in the first place. Now you have to wait.
#315 [12:11] <VioletPurple> hey, keep your distance. you know nothing about my reasons. what a creeper
#316 [12:11] * VioletPurple [webchat@187.197.67.86.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#317 [12:17] * Blocklagg_ [webchat@dhcp-077-248-229-062.chello.nl] has joined #minecrafthelp
#318 [12:17] <Blocklagg_> hello?
#319 [12:17] * cMePTHuk [webchat@5.18.103.120] has quit. (Quit: webchat.esper.net)
#320 [12:18] <Blocklagg_> I cant login to my acc for a few weeks? Any solutions?
#321 [12:19] * Blocklagg_ [webchat@dhcp-077-248-229-062.chello.nl] has quit. (Client Quit)
#322 [12:24] * Sweating_Phantom [webchat@88.201.71.187] has joined #minecrafthelp
#323 [12:25] <Sweating_Phantom> I bought Minecraft java edition in the USA and I moved out of it. Now that i got my pc set up, I wet to download Minecraft again and it says I have to buy it.
#324 [12:26] <mattym> Sweating_Phantom, Hit the buy button, it should just take you to the download page if you are logged into the site.
#325 [12:27] <Sweating_Phantom> It brings me to the chose your platform page. I chose computer, and then chose windows, then chose java and it brings me to buy minecraft
#326 [12:27] <mattym> Sweating_Phantom, Hit the buy button
#327 [12:28] <Sweating_Phantom> Its loading...
#328 [12:28] <Sweating_Phantom> It is asking me to put in my info
#329 [12:28] <Sweating_Phantom> Yeah it isn't saying you already own it
#330 [12:28] <mattym> Sweating_Phantom, Did you log into the website?
#331 [12:29] <Sweating_Phantom> Yup
#332 [12:29] <Sweating_Phantom> It shows my email at the top right
#333 [12:29] <mattym> Sweating_Phantom, Just download it here and log into the launcher, minecraft.net/download
#334 [12:29] <Sweating_Phantom> I have the launcher installed
#335 [12:29] <Sweating_Phantom> It says that I can only play demo
#336 [12:30] <mattym> Sweating_Phantom, Then you are using the wrong account.
#337 [12:30] <Sweating_Phantom> Well this is my one and only account
#338 [12:30] <Sweating_Phantom> I am reinstalling the launcher though in case
#339 [12:32] * Sweating_Phantom [webchat@88.201.71.187] has quit. (Quit: webchat.esper.net)
#340 [12:35] * Sweating_Phantom [webchat@88.201.71.187] has joined #minecrafthelp
#341 [12:36] <Sweating_Phantom> Hey sorry my page reloaded. Is there anyway you can check my minecraft account and see what the email is?
#342 [12:36] <Sweating_Phantom> The launcher still says to play demo
#343 [12:36] <Sweating_Phantom> Execpt now my username (Sweating_Phantom) is replaced with Player
#344 [12:37] <mattym> Sweating_Phantom, That means you are using a Mojang account that doesn't have the game purchased on it.
#345 [12:38] <Sweating_Phantom> Is there any way you can check the email on my account?
#346 [12:38] <mattym> Sweating_Phantom, No, you would need to contact Mojang support.
#347 [12:38] <mattym> ??> Sweating_Phantom account/send-email
#348 [12:38] <Mightyena> Sweating_Phantom: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#349 [12:38] * Rominato [webchat@host-85-201-66-143.dynamic.voo.be] has joined #minecrafthelp
#350 [12:38] * Rominato [webchat@host-85-201-66-143.dynamic.voo.be] has quit. (Client Quit)
#351 [12:38] * Sukh [webchat@d64-180-245-222.bchsia.telus.net] has joined #minecrafthelp
#352 [12:39] <Sukh> Hi there
#353 [12:39] <Sukh> I bought minecraft yesterday and cannot login to it
#354 [12:39] <mattym> Sukh, What happens when you try
#355 [12:40] <Sukh> it says invalid
#356 [12:41] <mattym> ??> Sukh tools/hjt
#357 [12:41] <Mightyena> Sukh: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#358 [12:41] <Mightyena> Sukh: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#359 [12:41] * fabrications [~Urjuhh@159.192.224.59] has quit. (Ping timeout: 189 seconds)
#360 [12:45] * shadouwolf [webchat@96.59.84.223] has joined #minecrafthelp
#361 [12:46] <Sukh> Do I do this on computer?
#362 [12:54] <Sukh> When I clicked the first link it says main menu
#363 [12:54] <shadouwolf> Thank you very much! Mightyena ^.^
#364 [12:55] * shadouwolf [webchat@96.59.84.223] has quit. (Quit: webchat.esper.net)
#365 [12:56] <Sukh> When I clicked open it says main menu
#366 [12:56] <mattym> Sukh, Click main menu, the select Do a system scan and save a log file.
#367 [12:57] <Sukh> There’s a error sight saying your system denied
#368 [12:57] <Sukh> Should I press ok
#369 [12:57] <mattym> Yes
#370 [12:58] <Sukh> This has all my storage on it
#371 [12:58] <mattym> Sukh, It should
#372 [12:58] <Sukh> Ok will it do anything to it?
#373 [12:58] <mattym> Sukh, No, its just a list to see whats running and might be causing the issue.
#374 [12:58] <Sukh> Ok ok
#375 [12:59] <Sukh> What should I do
#376 [13:01] <mattym> Sukh, Follow the rest of the instructions Mightyena gave you, and get us the link to the diagnostic report.
#377 [13:03] <Sukh> I pressed sent
#378 [13:04] <Sukh> What should I copy
#379 [13:05] <mattym> Sukh, We need the link/url/address to the new page it made
#380 [13:06] <Sukh> https://paste.ubuntu.com/p/ZSKZRZ2b6F/
#381 [13:06] <mattym> ??> Sukh info/mcleaks
#382 [13:06] <Mightyena> Sukh: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#383 [13:06] <Mightyena> Sukh: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#384 [13:07] <mattym> ??> Sukh win/hosts/edit
#385 [13:07] <Mightyena> Sukh: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#386 [13:07] <Mightyena> Sukh: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#387 [13:08] * Piv [webchat@87-57-223-38-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#388 [13:08] * Piv [webchat@87-57-223-38-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#389 [13:15] <Sukh> It says the file name is not vaild
#390 [13:16] <mattym> Sukh, Make sure you have it exactly as the instructions show.
#391 [13:17] <Sukh> Do I change my minecraft password
#392 [13:18] <mattym> Sukh, After you have confirmed everything is working again, yes.
#393 [13:27] <Sukh> Where is systems host file
#394 [13:28] <mattym> Sukh, Use the instructions Mightyena gave to open it, make sure you follow them exactly.
#395 [13:28] * Jack [webchat@50.29.218.38.res-cmts.dlh2.ptd.net] has joined #minecrafthelp
#396 [13:29] * Jack is now known as Guest43958
#397 [13:29] <Guest43958> i have a high performing computer and routinely get 2fps on minecraft
#398 [13:37] <Sukh> I removed McLeaks and resented my password and deleted Mojang in host files
#399 [13:38] <Sukh> *reseted*
#400 [13:38] <mattym> Sukh, Then check the login again.
#401 [13:39] <Sukh> Nope
#402 [13:39] <mattym> Sukh, Are you sure you opened the notepad as administrator.
#403 [13:39] <Sukh> Yes
#404 [13:40] <mattym> Sukh, Did you save it after removing the entries.
#405 [13:41] <Sukh> Yes
#406 [13:41] <mattym> Sukh, Open it again and make sure they are still gone.
#407 [13:44] * jaay [webchat@177.181.183.116] has joined #minecrafthelp
#408 [13:44] <Sukh> Can we try team viewer
#409 [13:44] <mattym> No
#410 [13:45] <Sukh> There one file named
#411 [13:45] * jaay [webchat@177.181.183.116] has quit. (Client Quit)
#412 [13:46] <Sukh> _MACOSX
#413 [13:46] <Sukh> but I cannot remove it
#414 [13:46] <mattym> Sukh, That has nothing to do with this
#415 [13:46] <Sukh> Now I can
#416 [13:47] <Sukh> I removed it
#417 [13:48] * helldonjos [webchat@93.180.132.77.rev.sfr.net] has joined #minecrafthelp
#418 [13:48] <Sukh> So there’s nothing to do with it?
#419 [13:48] <helldonjos> Hello
#420 [13:49] <Sukh> Hi
#421 [13:49] <mattym> Sukh, All you need to do is what Mightyena mentioned in the instructions it gave you.
#422 [13:52] <helldonjos> I tried to buy a Minecraft premium account 3days ago and during the payment I enter my credit card details, press the button to confirm and pay, and a window has open to tell me that my payment has failed. so i went to my bank account and i saw that i've been debited. I try to log on minecraft.net and see if I have the game, but nothing, I have not
#423 [13:52] <helldonjos> hing, so i just spend 23,95€ for nothing.
#424 [13:53] <helldonjos> + i tried a 2nd to purchase the game and the same thing happened
#425 [13:53] <helldonjos> any solutions ?
#426 [13:53] <mattym> ??> helldonjos account/refund
#427 [13:53] <Mightyena> helldonjos: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#428 [13:54] <helldonjos> I made a request but no answer
#429 [13:54] <helldonjos> 3days ago
#430 [13:54] <mattym> helldonjos, It will take them a while.
#431 [13:54] <helldonjos> ah yeah ?
#432 [13:55] <Sukh> Can you do anything else mattym
#433 [13:55] <mattym> Sukh, No, if its still not working, you missed a step somewhere.
#434 [13:55] <Sukh> Do you guys have a number to contact you guys
#435 [13:56] <mattym> Sukh, No
#436 [13:56] <helldonjos> How long do you think I will have to wait ? because it's now 47€ for nothing
#437 [13:56] <mattym> helldonjos, I have no way of telling.
#438 [13:57] <helldonjos> is there any email adress that i can reach to get an answer ?
#439 [13:57] <mattym> helldonjos, The form you filled out is for that.
#440 [13:58] <helldonjos> they will contact me by email after ?
#441 [13:58] <mattym> helldonjos, Yes
#442 [13:58] <helldonjos> ok
#443 [13:58] <helldonjos> tank you
#444 [13:58] <helldonjos> thank you *
#445 [13:59] <helldonjos> have a nice evening
#446 [14:02] <Sukh> I found in note pad copyright of authserver.mojang.com
#447 [14:02] * Meghan [webchat@cpe-45-46-107-89.maine.res.rr.com] has joined #minecrafthelp
#448 [14:02] <mattym> Sukh, Remove those lines and save the file.
#449 [14:03] <Sukh> Remove everything?
#450 [14:03] <Meghan> I keep trying to download minecraft but after clicking on minecraft launcher it says it cant update something
#451 [14:03] <mattym> Sukh, Any of the lines that have mojang in part of them.
#452 [14:03] <mattym> Meghan, What is the full error?
#453 [14:04] <Sukh> mattym thank you so much
#454 [14:04] <Sukh> You helped me alot
#455 [14:05] <Sukh> Sorry for wasting ur time
#456 [14:05] * SinjeRI__ [webchat@5-43-162-30.dsl.optinet.hr] has joined #minecrafthelp
#457 [14:06] <SinjeRI__> FOR WHAT IS THIS CODE SINCE I BOUGHT MINECARFT JAVA BUT I GOT THE CODE FOR WINDOW 10
#458 [14:07] <SinjeRI__> XG9C7-3KJC7-37VDG-JC724-TX6PZ
#459 [14:07] <mattym> SinjeRI__, Dont post private info in this chat.
#460 [14:08] <mattym> SinjeRI__, When did you buy Minecraft Java edition?
#461 [14:11] <SinjeRI__> 2 DABA AGO
#462 [14:11] <mattym> SinjeRI__, Where did you buy it?
#463 [14:12] * Sukh [webchat@d64-180-245-222.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#464 [14:12] <mattym> SinjeRI__, And stop using caps
#465 [14:14] <SinjeRI__> yes
#466 [14:14] <mattym> SinjeRI__, What website did you buy it on?
#467 [14:15] <Meghan> it says unable to update the minecraft runtime environment
#468 [14:15] <SinjeRI__> but I got the code ood window 10
#469 [14:15] <mattym> ??> Meghan tools/hjt
#470 [14:15] <Mightyena> Meghan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#471 [14:15] <Mightyena> Meghan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#472 [14:15] <SinjeRI__> instant gaming
#473 [14:15] <mattym> SinjeRI__, You can only buy the game from minecraft.net, you got scammed.
#474 [14:17] <SinjeRI__> what
#475 [14:18] <Meghan> https://paste.ubuntu.com/p/ztZ56Gvccf/
#476 [14:18] <mattym> SinjeRI__, You can only buy the Java Edition from minecraft.net, no other websites.
#477 [14:18] <mattym> Meghan, Try the following info from Mightyena
#478 [14:18] <SinjeRI__> i got kod for minecarft.net
#479 [14:18] <mattym> ??> Meghan win/reinst
#480 [14:18] <Mightyena> Meghan: You may need to reinstall the locally installed files that Minecraft puts into place.
#481 [14:18] <Mightyena> Meghan: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#482 [14:19] <mattym> SinjeRI__, Then talk to site you got it from. You cannot get support for purchases from other websites.
#483 [14:20] * chicagoboi7799 [webchat@136.49.90.157] has joined #minecrafthelp
#484 [14:20] <chicagoboi7799> I just got Minecraft on my Mac Pro yesterday but I would like a refund
#485 [14:21] <mattym> chicagoboi7799, For what purpose?
#486 [14:22] <chicagoboi7799> I have the game on my ps4 already
#487 [14:23] <mattym> chicagoboi7799, If you want it on the Mac it is a separate purchase.
#488 [14:24] <chicagoboi7799> see I already bought it on my Mac already but I don't want it anymore
#489 [14:24] <mattym> chicagoboi7799, Thats not a valid reason for a refund.
#490 [14:24] * lumineyy [webchat@dslb-088-064-024-146.088.064.pools.vodafone-ip.de] has joined #minecrafthelp
#491 [14:26] <chicagoboi7799> I saw that there was a 15 day policy to refund the game
#492 [14:26] <chicagoboi7799> and I got it yesterday
#493 [14:26] <mattym> chicagoboi7799, You have 15 days to do so for a valid reason.
#494 [14:27] <chicagoboi7799> well I wanted the bedrock edition and got the wrong version
#495 [14:27] <mattym> chicagoboi7799, Well, that wouldn't work on a Mac
#496 [14:28] <chicagoboi7799> well I didn't know that's why I wanted I refund
#497 [14:28] <lumineyy> Hello, I have bought and tried to install minecraft a few minutes ago and when I try to start the Minecraft Launcher it tells me : Unable to start the Minecraft untime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft.,, I have reinstalled a few times and even deleted the .minecraft file and reinstalled it a
#498 [14:28] <lumineyy> nd also rstarted my PC but it still doesnt work
#499 [14:28] <mattym> ??> lumineyy tools/hjt
#500 [14:28] <Mightyena> lumineyy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#501 [14:28] <Mightyena> lumineyy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#502 [14:31] * mike234 [webchat@136.49.90.157] has joined #minecrafthelp
#503 [14:31] <mattym> !ban mike234
#504 [14:32] * Absol kicked mike234 from #minecrafthelp (Reason: ike234 :You have been removed from this channel)
#505 [14:34] <lumineyy> https://paste.ubuntu.com/p/YpKvJnkHkp/
#506 [14:35] <mattym> lumineyy, Not seeing anything in there that would cause a download to be corrupted. Are you sure you completely deleted the .minecraft folder(except for the saves folder if you had any)?
#507 [14:35] <lumineyy> yes I did
#508 [14:37] <mattym> lumineyy, Did you make any changed to Java in your system settings (not ingame)?
#509 [14:37] <lumineyy> I honestly dont know
#510 [14:37] <lumineyy> I tried to reinstall minecraft again, but it seems like I can only remove or repair it
#511 [14:38] <mattym> lumineyy, Try the repair option
#512 [14:38] <lumineyy> The same error from the beginning pops up when trying to start the launcher
#513 [14:39] <mattym> lumineyy, Windows computer, or something else?
#514 [14:39] <lumineyy> yes Windows
#515 [14:40] <mattym> lumineyy, See if the info here applies to you https://minecraftirc.net/support-articles/windows/env-vars/
#516 [14:45] <lumineyy> it does not show the Java variable
#517 [14:45] <mattym> lumineyy, Ok
#518 [14:46] <mattym> lumineyy, Try right clicking the launcher icon, and selecting Run As Administrator
#519 [14:46] <lumineyy> the same error pops up
#520 [14:47] <mattym> lumineyy, One moment
#521 [14:47] <lumineyy> alright
#522 [14:48] <mattym> lumineyy, Go into the following folder on your PC.
#523 [14:48] <mattym> C:\Program Files (x86)\Minecraft Launcher
#524 [14:48] <mattym> lumineyy, Let me know once its opened
#525 [14:49] <lumineyy> yes its open
#526 [14:49] <mattym> lumineyy, Do you see a runtime folder there?
#527 [14:49] <lumineyy> no theres only the MinecraftLauncher and an empty game folder
#528 [14:50] <mattym> lumineyy, Try deleting the entire Minecraft Launcher folder in Program files then try to run the repair option again from the installer.
#529 [14:52] <lumineyy> the same error pops up
#530 [14:52] <mattym> lumineyy, Did it make the runtime folder?
#531 [14:52] <lumineyy> no theres no runtime folder
#532 [14:52] <mattym> lumineyy, Are you on a home internet connection?
#533 [14:53] <lumineyy> yes
#534 [14:53] * Lucas [webchat@177.182.145.18] has joined #minecrafthelp
#535 [14:54] <mattym> lumineyy, See if one of the other launcher options works from: minecraft.net/download/alternative
#536 [14:54] <lumineyy> alright
#537 [14:54] <mattym> lumineyy, You want to try the 2nd one listed for Windows
#538 [14:56] * Lucas [webchat@177.182.145.18] has quit. (Client Quit)
#539 [14:56] <lumineyy> it says: Couldnt load launcher Core from: C:/Users/my name/ Downloads/game/launcher.dll: LoadErrorNotPresent and when i click on ok the same error from the start pops up
#540 [15:00] <mattym> ??> lumineyy java/1.8
#541 [15:00] <Mightyena> lumineyy: You can get Java 8 for almost any platfom here: https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#542 [15:00] <mattym> lumineyy, Grab and install the Windows 64-Bit file from the page Mightyena linked.
#543 [15:00] <mattym> lumineyy, The Windows x64 .exe file
#544 [15:01] <mattym> lumineyy, After you install that, try the game again.
#545 [15:01] <mattym> lumineyy, When installing, if it asks to remove older Java versions, allow it to.
#546 [15:03] * Joe [webchat@97e6f439.skybroadband.com] has joined #minecrafthelp
#547 [15:03] <lumineyy> it says Im supposed to login, I dont have an account
#548 [15:03] <lumineyy> for the Oracle website
#549 [15:03] * Joe [webchat@97e6f439.skybroadband.com] has quit. (Client Quit)
#550 [15:05] <lumineyy> I downloaded Java x64 from the java website and Ill try to start it
#551 [15:05] * Webchat323 [webchat@103.217.176.57] has joined #minecrafthelp
#552 [15:05] * Espercorn kicked Webchat323 from #minecrafthelp (Reason: ebchat323 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#553 [15:08] <lumineyy> the same error pops up again
#554 [15:09] <mattym> lumineyy, What version of Windows are you using?
#555 [15:09] * The_Arche [webchat@53.214.194.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#556 [15:09] <lumineyy> windows 10
#557 [15:10] <The_Arche> Is there a global problem ? for the login ?
#558 [15:10] <mattym> The_Arche, Nope
#559 [15:11] <mattym> lumineyy, Is it regular Win 10, or Win 10 S?
#560 [15:11] <The_Arche> I can't log in the Minecraft site
#561 [15:11] * UnBanMePlox [webchat@d75-155-68-176.abhsia.telus.net] has joined #minecrafthelp
#562 [15:11] <lumineyy> I dont know about that
#563 [15:11] * shah [webchat@216-58-53-172.cpe.distributel.net] has joined #minecrafthelp
#564 [15:11] <mattym> The_Arche, What happens when you try?
#565 [15:11] <mattym> ??> lumineyy win/dxdiag
#566 [15:11] <Mightyena> lumineyy: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#567 [15:12] <shah> hi
#568 [15:12] <The_Arche> nothing that stay in the page with the opening session
#569 [15:12] <mattym> ??> The_Arche tools/hjt
#570 [15:12] <Mightyena> The_Arche: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#571 [15:12] <Mightyena> The_Arche: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#572 [15:13] <shah> could someone help me out?
#573 [15:13] <UnBanMePlox> When I try to launch the latest version of Minecraft it says "failed to start download" other verisons work but I would like to play on the lastest. Any fixes?
#574 [15:13] <mattym> ??> UnBanMePlox error/download
#575 [15:13] <Mightyena> UnBanMePlox: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#576 [15:14] <lumineyy> https://paste.ubuntu.com/p/VKjBjmhJ7p/
#577 [15:15] <mattym> lumineyy, Ok, regular Win 10, but that PC is way too old for the game.
#578 [15:15] <shah> whenever i try to log into the minecraft launcher, it says incorrect email/password but when i log into the website it works perfectly fine. i've tried reinstalling the launcher and restarting my computer but none of those seem to work.
#579 [15:15] <mattym> shah, Which website?
#580 [15:15] <shah> minecraft.net
#581 [15:15] <lumineyy> ohlord lmaoo
#582 [15:16] <lumineyy> well, I dont have any other PC, what am I supposed to do?
#583 [15:16] <mattym> shah, Have you tried doing a password reset?
#584 [15:16] <shah> yes i have.
#585 [15:16] <mattym> shah, Did it give you a message saying it successfully set a new one?
#586 [15:16] <shah> yes it did
#587 [15:17] <shah> i've managed to log into minecraft.net using each newly created password.
#588 [15:17] <mattym> shah, Did you make sure to log completely out of the launcher before entering the new info?
#589 [15:17] <UnBanMePlox> I only have discord and geforce experience on my pc and it doesn't say that either of those two have any issues launching minecraft
#590 [15:17] <shah> yes i did.
#591 [15:17] <mattym> ??> UnBanMePlox tools/hjt
#592 [15:17] <Mightyena> UnBanMePlox: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#593 [15:17] <Mightyena> UnBanMePlox: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#594 [15:17] <mattym> ??> shah login/throttle
#595 [15:17] <Mightyena> shah: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#596 [15:17] <Mightyena> shah: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#597 [15:18] <shah> okay, so after an hour i should reset my password first then attempt to log in?
#598 [15:18] <UnBanMePlox> Do you want the paste bin here?
#599 [15:19] <mattym> shah, Yeah, make sure no login attempts are made from your network during the hour.
#600 [15:19] <mattym> UnBanMePlox, Yes
#601 [15:19] <UnBanMePlox> https://paste.ubuntu.com/p/JVgbPvYGJw/
#602 [15:19] <mattym> UnBanMePlox, Try the info Mightyena will provide below
#603 [15:19] <mattym> ??> UnBanMePlox av/adwcleaner
#604 [15:19] <Mightyena> UnBanMePlox: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#605 [15:19] <Mightyena> UnBanMePlox: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#606 [15:19] <shah> okay thank you so much. i'll let you know if it works.
#607 [15:21] <The_Arche> Mightyena I can't open the application you have send me sorry
#608 [15:22] <mattym> The_Arche, What happens when you try?
#609 [15:22] <UnBanMePlox> alright im scanning my pc right now, I could send you the error message that I get when I try launching Minecraft if you would like
#610 [15:23] <mattym> UnBanMePlox, What you already said is enough of the error.
#611 [15:23] <The_Arche> "Safari ne parvient pas à ouvrir le fichier « HijackThis.exe » car aucune des applications disponibles ne peut l’ouvrir"
#612 [15:23] <The_Arche> so that mean I don't have any application that can open the field
#613 [15:24] <mattym> The_Arche, Are you on a Mac?
#614 [15:24] <The_Arche> yes
#615 [15:24] <mattym> ??> The_Arche mac/hosts
#616 [15:24] <Mightyena> The_Arche: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#617 [15:24] <Mightyena> The_Arche: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#618 [15:25] * lumineyy [webchat@dslb-088-064-024-146.088.064.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#619 [15:28] <The_Arche> i have nothing with /private/etc/hosts
#620 [15:29] <mattym> The_Arche, Try the following command in terminal: sudo nano /etc/hosts
#621 [15:30] <mattym> The_Arche, Once its open, let me know.
#622 [15:31] <The_Arche> sudo nano ? sorry but I don't speak very well english
#623 [15:31] <mattym> The_Arche, Its a command
#624 [15:31] <mattym> The_Arche, Open the Terminal app from Applications/Utilities and type the command into it
#625 [15:36] <The_Arche> i dit it
#626 [15:37] <mattym> The_Arche, In the file that opened, do you see any lines with the word Mojang in them.
#627 [15:38] <The_Arche> 5.156.90.191 sessionserver.mojang.com
#628 [15:38] <The_Arche> 35.156.90.191 authserver.mojang.com
#629 [15:38] <mattym> The_Arche, Delete both of those lines.
#630 [15:38] <UnBanMePlox> I just scanned my pc with malware bytes and nothing was found
#631 [15:39] <mattym> ??> UnBanMePlox win/reinst
#632 [15:39] <Mightyena> UnBanMePlox: You may need to reinstall the locally installed files that Minecraft puts into place.
#633 [15:39] <Mightyena> UnBanMePlox: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#634 [15:39] <mattym> UnBanMePlox, After you do the instructions from Mightyena try to load the version again
#635 [15:39] <UnBanMePlox> Yeah the thing is when i type %appdata% I am unable to find the file for some reason
#636 [15:39] <UnBanMePlox> was there before and i can no longer find it
#637 [15:39] <mattym> UnBanMePlox, What do you see?
#638 [15:39] <UnBanMePlox> .technic
#639 [15:40] <UnBanMePlox> and .mono
#640 [15:40] <mattym> UnBanMePlox, Are you using the official minecraft launcher?
#641 [15:40] <UnBanMePlox> yes
#642 [15:41] <mattym> UnBanMePlox, Did you change the default game directory or install location?
#643 [15:41] <UnBanMePlox> nope
#644 [15:42] <The_Arche> mattym how do you delete these lines ... (I am very bad with informatic
#645 [15:42] <mattym> The_Arche, You need to use the keyboard arrow keys to move the cursor, then delete the lines with either delete or backspace
#646 [15:43] <UnBanMePlox> alright I managed to find the .minecraft folder by loading a older verison of minecraf and clicking open resource pack folder
#647 [15:43] <The_Arche> yes it's good now
#648 [15:43] <mattym> UnBanMePlox, Where is it located on the PC?
#649 [15:44] <mattym> The_Arche, The you have to hit Ctrl and X to save it
#650 [15:44] <mattym> The_Arche, Then when it asks if you are sure, hit Y then enter.
#651 [15:44] <UnBanMePlox> leo > AppData > Roaming > .minecraft
#652 [15:44] <mattym> The_Arche, Once it saved, try the login again.
#653 [15:45] <mattym> UnBanMePlox, Ok, delete everything in .minecraft except the saves folder. Then try to load up the new version through the launcher again.
#654 [15:46] <UnBanMePlox> Still got the same error
#655 [15:46] <The_Arche> amazing it work
#656 [15:46] <mattym> Whays the full message its giving you?
#657 [15:46] <mattym> What's*
#658 [15:46] <The_Arche> thank you very much
#659 [15:47] <The_Arche> have a nice day :)
#660 [15:47] <UnBanMePlox> ill send it via paste bin
#661 [15:47] <UnBanMePlox> https://paste.ubuntu.com/p/ZqB8PnyXF8/
#662 [15:47] * The_Arche [webchat@53.214.194.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#663 [15:48] <mattym> Are you on a public internet connection or home?
#664 [15:49] <UnBanMePlox> home
#665 [15:49] * Nik [webchat@108-216-109-35.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#666 [15:49] <mattym> Hmm, try running Adwcleaner again, if it finds nothing, let it do the run basic repair option.
#667 [15:50] <UnBanMePlox> alright ill tell you when its done scanning
#668 [15:51] <Nik> Hi, my Minecraft keeps crashing for no reason, I downloaded new java versions and it randomly started not working and crashing before I entered into the game
#669 [15:54] * SrSolar [webchat@181.95.95.194] has joined #minecrafthelp
#670 [15:54] * shah [webchat@216-58-53-172.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#671 [15:55] <mattym> ??> Nik launcher/log
#672 [15:55] <Mightyena> Nik: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#673 [15:56] <SrSolar> hola, cuando pongo para jugar, me aparece una ventana con el siguiente mensaje "Se ha producido un error inesperado y el juego ha dejado de funcionar. Sentimos las molestias".
#674 [15:59] <Nik> Process crashed with exit code -805306369
#675 [15:59] <Nik> This is what it said to me
#676 [16:00] <UnBanMePlox> Alright I scanned once more and nothing was found
#677 [16:07] <mattym> UnBanMePlox, Like I said, it should give you the option to run a basic repair.
#678 [16:07] <mattym> ??> Nik av/adwcleaner
#679 [16:07] <Mightyena> Nik: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#680 [16:07] <Mightyena> Nik: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#681 [16:12] * Nik [webchat@108-216-109-35.lightspeed.sndgca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#682 [16:27] * FaustXVI [webchat@109.50.3.93.rev.sfr.net] has joined #minecrafthelp
#683 [16:27] <FaustXVI> Hi
#684 [16:27] <FaustXVI> I've somes trouble to connect my ancient account on minecraft
#685 [16:27] * presto [webchat@cpe-74-136-77-246.kya.res.rr.com] has joined #minecrafthelp
#686 [16:28] <FaustXVI> i've always my email that said ive purchase minecraft and my id transaction
#687 [16:28] <presto> I cannot remember my account username
#688 [16:28] <FaustXVI> but when i try to have an another password, no one mail is send
#689 [16:28] <SrSolar> hi, the game crashes when I give it to play, I get the following error "An unexpected error has occurred and the game has stopped working. We feel the annoying"
#690 [16:30] <mattym> ??> SrSolar launcher/log
#691 [16:30] <Mightyena> SrSolar: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#692 [16:30] * presto [webchat@cpe-74-136-77-246.kya.res.rr.com] has quit. (Client Quit)
#693 [16:30] <mattym> FaustXVI, What sort of trouble are you having getting into the account?
#694 [16:30] <FaustXVI> cant connecting, its an ancient account
#695 [16:31] <mattym> FaustXVI, What do you mean, What happens when you try?
#696 [16:31] <FaustXVI> i've played on the first version of minecraft, in 2012-13, and i cant found my password now
#697 [16:31] <mattym> FaustXVI, Was the account ever migrated?
#698 [16:31] <FaustXVI> i tried forgot password, but no one mail are send
#699 [16:31] <SrSolar> https://paste.ubuntu.com/p/4CPvDy9ytq/
#700 [16:32] <FaustXVI> apparently he's migrated
#701 [16:32] <mattym> ??> SrSolar win/dxdiag
#702 [16:32] <Mightyena> SrSolar: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#703 [16:32] <mattym> FaustXVI, What is the ingame/playername?
#704 [16:32] <FaustXVI> FaustXVI
#705 [16:32] <mattym> ??> FaustXVI account/send-email
#706 [16:32] <Mightyena> FaustXVI: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#707 [16:33] <FaustXVI> yep i've already do this, just try to resolve it by my self :p
#708 [16:33] <mattym> FaustXVI, If you are not getting the emails, you will need to wait for Mojang support to recover it for you.
#709 [16:34] * Ben [webchat@p4FF57246.dip0.t-ipconnect.de] has joined #minecrafthelp
#710 [16:34] <FaustXVI> Ok :) and, did this problem is due to an ancient accoucnt ?
#711 [16:34] * derddg [webchat@aftr-37-201-225-248.unity-media.net] has joined #minecrafthelp
#712 [16:34] * Ben is now known as Guest3699
#713 [16:35] <derddg> hey
#714 [16:35] <Guest3699> yes the Nickname is Vanmystify
#715 [16:35] <derddg> i need help
#716 [16:35] <Guest3699> hello =)
#717 [16:35] <derddg> can you help me ?
#718 [16:35] <Guest3699> i need help to
#719 [16:35] <SrSolar> https://paste.ubuntu.com/p/C75XNsnjqT/
#720 [16:36] <mattym> SrSolar, That computer is too old for the game.
#721 [16:36] * Guest3699 [webchat@p4FF57246.dip0.t-ipconnect.de] has quit. (Client Quit)
#722 [16:36] <mattym> derddg, Explain the problem.
#723 [16:36] <derddg> i cant login
#724 [16:36] <FaustXVI> ty to take your time to help, cya !
#725 [16:36] <SrSolar> but if 3 months ago I was playing
#726 [16:36] <SrSolar> :u
#727 [16:36] <derddg> i now my email and my passwort
#728 [16:37] <mattym> derddg, What happens when you try?
#729 [16:37] * FaustXVI [webchat@109.50.3.93.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#730 [16:38] <SrSolar> but if 3 months ago I was playing
#731 [16:38] <derddg> sry i mean i know my email and my password, not now xD
#732 [16:38] <SrSolar> Could it be the windows?
#733 [16:38] <mattym> SrSolar, The hardware is very old and no longer supported.
#734 [16:38] <derddg> the server won´t let me enter in my minecraft account
#735 [16:38] <derddg> it says to me unvalid username or password
#736 [16:39] <mattym> derddg, What happens if yo try to log in on minecraft.net?
#737 [16:39] <SrSolar> og, thanks :c
#738 [16:39] * SrSolar [webchat@181.95.95.194] has quit. (Quit: webchat.esper.net)
#739 [16:39] <derddg> nothing
#740 [16:39] <mattym> ??> derddg tools/hjt
#741 [16:39] <Mightyena> derddg: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#742 [16:39] <Mightyena> derddg: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#743 [16:41] <derddg> i cant download this
#744 [16:41] <derddg> sry i have it
#745 [16:42] <derddg> https://paste.ubuntu.com/p/3pbCXvxjds/
#746 [16:44] <mattym> derddg, Are you on a home internet connection?
#747 [16:44] <derddg> sure
#748 [16:44] <mattym> derddg, Doe your network use a regular modem/router or is it a mobile hot-spot?
#749 [16:45] <derddg> regular router
#750 [16:45] <mattym> ??> derddg win/hosts
#751 [16:45] <Mightyena> derddg: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#752 [16:45] <Mightyena> derddg: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#753 [16:46] <derddg> i think my account was hacked
#754 [16:47] <derddg> I tried to reset my password, but i did not get an confirm e-mail from minecraft.net
#755 [16:47] <mattym> derddg, What is the ingame playername?
#756 [16:47] <derddg> i think derddg or krokodil
#757 [16:48] <mattym> derddg, If you are not getting the reset emails, you need to contact Mojang support.
#758 [16:48] <mattym> ??> derddg account/send-email
#759 [16:48] <Mightyena> derddg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#760 [16:50] <derddg> what do you mean with transcation ID, i have my account at least for 5 years.
#761 [16:50] <mattym> ??> derddg account/trans-id
#762 [16:50] <Mightyena> derddg: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#763 [16:51] <derddg> i payed my account with paysafe
#764 [16:52] <mattym> derddg, Then your ID is the paysafe card number
#765 [16:52] <derddg> man i dont know, this card is 5 years old.
#766 [16:53] <mattym> derddg, Then you will need to send the request without it.
#767 [16:53] <derddg> ithink the paysafe crad is in india
#768 [16:53] <derddg> or something other countris
#769 [16:55] * Jarbz [webchat@cm-84.208.64.163.getinternet.no] has joined #minecrafthelp
#770 [16:57] <Jarbz> https://paste.gg/p/anonymous/c9f6540a7daa45a2aab008eccc1936f3
#771 [16:58] <derddg> you think i can write 2 accountnames because i dont remaber how i called myself
#772 [16:58] <mattym> Jarbz, If you explored any new chunks with the new seed in the file, then they are set to that permanently. All you can do is try removing the chunks with other tools, but that will revert them to a completely fresh stat.
#773 [17:01] * AuBot` [~Bot@66-168-225-181.static.mtgm.al.charter.com] has joined #minecrafthelp
#774 [17:02] * AuBot [~Bot@66-168-225-181.static.mtgm.al.charter.com] has quit. (Ping timeout: 190 seconds)
#775 [17:02] * AuBot` is now known as AuBot
#776 [17:07] * derddg [webchat@aftr-37-201-225-248.unity-media.net] has quit. (Quit: webchat.esper.net)
#777 [17:11] <mattym> Jarbz, Yez
#778 [17:15] <Jarbz> mattym Thats good news I guess, many thanks for your help
#779 [17:16] * Jarbz [webchat@cm-84.208.64.163.getinternet.no] has quit. (Quit: webchat.esper.net)
#780 [17:18] * Marzenia [~marzenia@cuddles.missmarzenia.com] has quit. (Ping timeout: 198 seconds)
#781 [17:19] * Marzenia [~marzenia@cuddles.missmarzenia.com] has joined #minecrafthelp
#782 [17:20] * UnBanMePlox [webchat@d75-155-68-176.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#783 [17:23] * shah [webchat@216-58-53-172.cpe.distributel.net] has joined #minecrafthelp
#784 [17:24] <shah> hi so i'm unable to log onto the minecraft launcher but i can log onto minecraft.net with ease. i've tried waiting an hour and then resetting my password and logging in but it has not worked. i've also tried reinstalling the launcher and restarting my computer but none of these attempts have worked. what should i do?
#785 [17:34] * FalconChipp [webchat@host-92-18-156-252.as13285.net] has joined #minecrafthelp
#786 [17:37] * NigmaSleepy [webchat@41.234.21.150] has joined #minecrafthelp
#787 [17:37] <FalconChipp> Hi, I am having trouble launching the game through the Mojang Launcher where the game crashes on the last part of loading, however when launching vanilla through the technic launcher, it works fine.
#788 [17:37] <FalconChipp> I have tried increasing the amount of RAM dedicated, updating drivers, restarting my pc and re-installing
#789 [17:38] <FalconChipp> And no sign of a crash report too
#790 [17:39] <NigmaSleepy> When I press "Play" in the Minecraft Launcher it gives me an "Error : Send Failure: Connection Was Reset" even after uninstalling all unneeded programs that might affect the download of the game.
#791 [17:56] * Prxsyy [webchat@cpe-76-180-184-253.buffalo.res.rr.com] has joined #minecrafthelp
#792 [17:56] <Prxsyy> Hello.
#793 [17:57] * MiddleMal [webchat@c-98-245-206-186.hsd1.co.comcast.net] has joined #minecrafthelp
#794 [17:57] <Prxsyy> I.) I need help gaining access to my old java mojang account. I do not remember the email as it's been years.
#795 [17:57] <Prxsyy> II.) I own Xbox MC yet I can't get Windows 10 MC for free?
#796 [17:59] <MiddleMal> Hello! I am unable to log in to my account. When I first activated my account I logged in successfully. I tried to change my Gamertag on the Microsoft site and once I did that I was logged off of Minecraft and I am unable to log back in, always getting a technical error message when I try, Any advice?
#797 [18:02] * Prxsyy [webchat@cpe-76-180-184-253.buffalo.res.rr.com] has quit. (Quit: webchat.esper.net)
#798 [18:06] * shermy [webchat@70.20.43.49] has joined #minecrafthelp
#799 [18:10] <shermy> hello, I am having trouble with setting up a lan world. I have tried checking windows firewall, the internet, even restarted the router and im stumped.
#800 [18:11] * EarlGorgonzola [webchat@S0106a84e3f8034a3.no.shawcable.net] has joined #minecrafthelp
#801 [18:13] <EarlGorgonzola> Hi folks, I've recent set up a Vanilla MC server for my partner's son so we can play as a family despite being separated by COVID. It's running server 1.15.2 in an Azure instance in a Ubuntu 18.04 VM. 1 vCPU, 2GB of RAM and for the most part it's just the 3 of us so I see very limited resource usage. Every few hours it crashes, and when I check the
#802 [18:13] <EarlGorgonzola> logs I get the following: [20:21:26] [Server console handler/ERROR]: Exception handling console input. There's some other code after I can post but I don't want to flood the chat right away. This comes up if I leave the server running long enough, even if literally nothing has happened.
#803 [18:14] * NigmaSleepy [webchat@41.234.21.150] has quit. (Quit: webchat.esper.net)
#804 [18:18] <EarlGorgonzola> Here's the pastebin of a log from a recent crash. All I did was start the instance, run the server, and let it sit. Crashed on its own after about 40 minutes of nothing happening, nobody even joining the server. There's about 27GB free of disk space, CPU spikes on startup but drops to low levels after. When I run the server I specify 1GB of RAM. I'
#805 [18:18] <EarlGorgonzola> ve tried allocating more CPU and RAM just in case but that didn't help.
#806 [18:18] <EarlGorgonzola> https://pastebin.com/xH2MDGv4
#807 [18:25] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#808 [18:35] * shah [webchat@216-58-53-172.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#809 [18:51] * soulhunter [webchat@45-20-216-12.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#810 [18:52] <soulhunter> my game crashes at about 95 percent when loading in to the game
#811 [18:52] <soulhunter> I need help
#812 [18:54] * MiddleMal [webchat@c-98-245-206-186.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#813 [19:03] * nicc [webchat@67.180.187.1] has joined #minecrafthelp
#814 [19:04] <nicc> minecraft launching the game failed, operation too slow
#815 [19:29] * Nick2 [webchat@208.104.51.94] has joined #minecrafthelp
#816 [19:31] * Nick2 [webchat@208.104.51.94] has quit. (Client Quit)
#817 [19:32] * Meghan [webchat@cpe-45-46-107-89.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#818 [19:34] * Nick6 [webchat@c-68-40-101-93.hsd1.mi.comcast.net] has joined #minecrafthelp
#819 [19:41] * Joe [webchat@pool-71-172-197-78.nwrknj.fios.verizon.net] has joined #minecrafthelp
#820 [19:42] <Joe> when I choose the Minecraft java edition and I press play is doesn't even open and gives me a crash log
#821 [19:42] * EarlGorgonzola [webchat@S0106a84e3f8034a3.no.shawcable.net] has quit. (Quit: webchat.esper.net)
#822 [19:45] * Joe [webchat@pool-71-172-197-78.nwrknj.fios.verizon.net] has quit. (Client Quit)
#823 [19:45] * jay [webchat@pool-71-172-197-78.nwrknj.fios.verizon.net] has joined #minecrafthelp
#824 [19:45] <jay> when I choose the Minecraft java edition and I press play is doesn't even open and gives me a crash log
#825 [20:15] * keyshore [webchat@pool-72-94-13-204.phlapa.fios.verizon.net] has joined #minecrafthelp
#826 [20:15] <keyshore> whenever i try and open it,it just crashes
#827 [20:27] * jay [webchat@pool-71-172-197-78.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#828 [20:43] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#829 [20:43] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#830 [20:43] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#831 [20:46] * Chris [webchat@c-68-40-101-93.hsd1.mi.comcast.net] has joined #minecrafthelp
#832 [20:48] <Chris> I am unable to log on to Minecraft after the game has not been played for sometime. The login screen indicates "invalid algorithm parameter exception: the trust anchors parameter must be non-empty
#833 [20:49] <mattym> Chris, What operating system are you on?
#834 [20:49] <Chris> Mac
#835 [20:49] <mattym> Chris, Is this after launching the game or when trying to open the launcher?
#836 [20:49] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Ping timeout: 378 seconds)
#837 [20:50] <Chris> It attempts to launch and ends at the login page. It just won't connect to the server and stays at the login page
#838 [20:51] <mattym> Chris, Which versions of Java do you have on your system?
#839 [20:51] * Aaron [webchat@47.196.166.153] has joined #minecrafthelp
#840 [20:52] * Chris [webchat@c-68-40-101-93.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#841 [20:54] * ham [webchat@c-67-186-105-172.hsd1.il.comcast.net] has joined #minecrafthelp
#842 [20:56] <ham> Hi I am having issues making an account. After I verified my email and do the security question, every time I press the log in button it will go grey and then back to green and nothing happens. I've tried with two separate emails. Also, I am using a Mac
#843 [20:59] <mattym> ??> ham mac/hosts
#844 [20:59] <Mightyena> ham: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#845 [20:59] <Mightyena> ham: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#846 [20:59] <ham> ok one second
#847 [21:02] <ham> I am having trouble finding it
#848 [21:02] <mattym> ham, Try /etc/hosts
#849 [21:03] <ham> Still nothing
#850 [21:03] <mattym> ham, Ok one moment
#851 [21:04] <ham> I do remember a while ago I changed my network settings to a public DNS
#852 [21:04] * Chris [webchat@c-68-40-101-93.hsd1.mi.comcast.net] has joined #minecrafthelp
#853 [21:04] <ham> idk if that's the cause of the issue though
#854 [21:04] <mattym> ham, Shouldn't be
#855 [21:06] <Chris> Can't log on to minecraft after not playing on this computer for sometime. Updated Minecraft and Java on my Mac. When attempting to log on it says "invalid algorithm parameter exception: the trustAnchors parameter must be non-empty"
#856 [21:07] <mattym> Chris, What versions of Java are installed on the system?
#857 [21:07] * Lily [webchat@204.74.15.181] has joined #minecrafthelp
#858 [21:07] <Chris> I was just disconnected from this chat line a minute ago as I attempted to look up what version of java was running. Running Java version 8
#859 [21:07] <mattym> ham, Do you know how to get to the Terminal?
#860 [21:07] <Chris> no
#861 [21:07] <mattym> Chris, Is that the only one installed?
#862 [21:08] <Chris> I don't know
#863 [21:08] <mattym> Chris, Only read the messages starting with your name
#864 [21:08] <Chris> sorry
#865 [21:09] <Chris> How do I check to see if multiple versions are installed
#866 [21:09] <mattym> Chris, On a Mac, im not sure.
#867 [21:10] <Lily> I was having trouble with my game crashing. Whenever it gets to the Mojang loading screen, it stops working and the game never opens.
#868 [21:10] <ham> I do
#869 [21:10] <mattym> ??> Lily av/adwcleaner
#870 [21:10] <Mightyena> Lily: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#871 [21:10] <Mightyena> Lily: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#872 [21:10] <ham> I have it open right now
#873 [21:10] <mattym> ham, Open up terminal and then type `sudo nano /etc/hosts` and press enter
#874 [21:11] <ham> ok did that
#875 [21:11] <mattym> ham, In the file that opened in the text editor, do you see any lines containing mojang in them?
#876 [21:12] <ham> Yes
#877 [21:12] <ham> 35.156.90.191 sessionserver.mojang.com
#878 [21:12] <ham> 35.156.90.191 authserver.mojang.com
#879 [21:12] * isaiah [webchat@cpe-173-92-101-190.carolina.res.rr.com] has joined #minecrafthelp
#880 [21:13] <mattym> ham, Delete those lines then save the file by hitting Ctrl and X
#881 [21:14] <ham> Ok did that
#882 [21:14] <isaiah> I need to change my security questions because I don't remember them
#883 [21:14] <ham> Should it work now?
#884 [21:14] <mattym> ham, Test the login again.
#885 [21:15] * Lily [webchat@204.74.15.181] has quit. (Quit: webchat.esper.net)
#886 [21:15] <mattym> ??> isaiah account/challenge/reset
#887 [21:15] <Mightyena> isaiah: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#888 [21:16] <ham> Nothing changed
#889 [21:16] <mattym> ham, Are you sure you saved the file?
#890 [21:16] <ham> Yeah it asked me to confirm by entering Y
#891 [21:17] <mattym> ham, When you opened the file with the command, did it make you log in or enter the root password?
#892 [21:17] <isaiah> i cant because im on a new computer
#893 [21:17] <ham> Oh wait nevermind
#894 [21:17] <ham> It didn't save
#895 [21:17] <mattym> ham, When you opened the file with the command, did it make you log in or enter the root password?
#896 [21:17] <ham> do I do ctrl x or cmmnd x
#897 [21:17] <mattym> ham, Ctrl X
#898 [21:18] <mattym> ham, The nano window should also list the command for save on the bottom part
#899 [21:18] <mattym> isaiah, Then you will need to contact Mojang support.
#900 [21:18] <mattym> ??> isaiah account/send-email
#901 [21:18] <Mightyena> isaiah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#902 [21:18] <ham> Ok I think I forgot to hit enter after I did it
#903 [21:19] <ham> It worked! Thank you so much
#904 [21:19] <mattym> ham, Make sure to change your password, the alt tool you used now has the one you were trying to log in with.
#905 [21:19] * Lily [webchat@204.74.15.181] has joined #minecrafthelp
#906 [21:20] <Lily> Thank you, what next?
#907 [21:20] <mattym> Lily, Test the game again.
#908 [21:20] <ham> Ok
#909 [21:24] * nat1202 [webchat@99-74-218-37.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#910 [21:24] * JORDI [webchat@201.230.230.54] has joined #minecrafthelp
#911 [21:24] * JORDI [webchat@201.230.230.54] has quit. (Client Quit)
#912 [21:24] <nat1202> Hi. I made a minecraft account but when I try to log in, minecraft doesnt do anything. I am trying to buy minecraft
#913 [21:25] * Lily [webchat@204.74.15.181] has joined #minecrafthelp
#914 [21:25] <Lily> Thank you, the game works now!
#915 [21:25] * Lily [webchat@204.74.15.181] has quit. (Client Quit)
#916 [21:26] <mattym> nat1202, You mean on the minecraft.net site?
#917 [21:26] <nat1202> Yes
#918 [21:26] <mattym> ??> nat1202 tools/hjt
#919 [21:26] <Mightyena> nat1202: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#920 [21:26] <Mightyena> nat1202: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#921 [21:26] <nat1202> Will this website give my computer a virus?
#922 [21:27] <mattym> nat1202, No
#923 [21:29] * ham [webchat@c-67-186-105-172.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#924 [21:30] * isaiah [webchat@cpe-173-92-101-190.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#925 [21:32] <nat1202> My computer won't let me extract the file
#926 [21:32] <mattym> nat1202, Its not something you should be extracting, just run it.
#927 [21:33] * shah [webchat@216-58-53-172.cpe.distributel.net] has joined #minecrafthelp
#928 [21:34] * shah [webchat@216-58-53-172.cpe.distributel.net] has quit. (Client Quit)
#929 [21:34] <nat1202> After 5 seconds of opening the website, it downloads a file onto my computer everytime I open the website
#930 [21:34] <mattym> nat1202, Go to the file and run it.
#931 [21:35] * nat1202 [webchat@99-74-218-37.lightspeed.sndgca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#932 [21:38] * jar [webchat@122-61-151-39-fibre.sparkbb.co.nz] has joined #minecrafthelp
#933 [21:39] <jar> i have always had my password saved on all my computers and now today i went to log in and it said invalid email or password despite me never changing my email or password
#934 [21:39] * jar [webchat@122-61-151-39-fibre.sparkbb.co.nz] has quit. (Client Quit)
#935 [21:47] * jon [webchat@76-228-240-163.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#936 [21:49] <jon> When i try to play realm mini games i cant join with my friends because it says " failed to download the texture pack". What can i do to fix this problem.
#937 [21:57] * Cesarknife [webchat@201.141.87.180] has joined #minecrafthelp
#938 [21:58] <Cesarknife> Hola
#939 [21:58] <Cesarknife> No puedo iniciar sesión y no me mandan para restablecer la contraseña a mi correo, donde si tengo mensajes anteriores de Mojang donde hice el compro de MInecraft en el 2015
#940 [21:59] <Cesarknife> I can not log in and they do not send me to reset the password to my email, where if I have previous messages from Mojang where I made the purchase of MInecraft in 2015
#941 [22:05] * Cesarknife [webchat@201.141.87.180] has quit. (Quit: webchat.esper.net)
#942 [22:14] * we [webchat@cpe-108-185-100-112.socal.res.rr.com] has joined #minecrafthelp
#943 [22:14] <we> helloi
#944 [22:14] <we> I wanted to get a refund for my Minecraft as my MAC cannot run the game. I contacted the support team and no one got back to me
#945 [22:16] * we [webchat@cpe-108-185-100-112.socal.res.rr.com] has quit. (Client Quit)
#946 [22:18] * kat [webchat@c-73-158-137-228.hsd1.ca.comcast.net] has joined #minecrafthelp
#947 [22:19] <kat> when i press play a notification comes up that says unable to start minecraft
#948 [22:24] <mattym> ??> kat launcher/log
#949 [22:24] <Mightyena> kat: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#950 [22:24] <kat> thanks
#951 [22:26] <kat> it still didnt woek
#952 [22:26] <mattym> kat, Its not supposed to make it work. You need to provide the log.
#953 [22:27] <kat> im confused
#954 [22:28] <mattym> kat, Follow all the instructions in the link. Once done you should have a page on paste.ubuntu.com containing your log. Provide me with the link/url to that page.
#955 [22:29] * lead_pipe23 [~Lead@38.29.184.242] has quit. (Quit: Bye)
#956 [22:29] <kat> when i changed the settings and pressed play it gave me the same notifiction and didnt open another page
#957 [22:30] <mattym> kat, Can you type the exact error it gives you.
#958 [22:32] <kat> "sorry,unable to start Minecraft, please check your configuration"
#959 [22:33] <mattym> kat, Ok, I need you to get two diagnostic reports.
#960 [22:33] <mattym> ??> kat tools/hjt
#961 [22:33] <Mightyena> kat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#962 [22:33] <Mightyena> kat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#963 [22:33] <mattym> ??> kat win/dxdiag
#964 [22:33] <Mightyena> kat: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#965 [22:36] <kat> https://paste.ubuntu.com/p/xfRRvwDQTg/
#966 [22:42] <mattym> kat, What about the other one?
#967 [22:44] <kat> i downloaded the thing and copy and paste
#968 [22:47] <mattym> kat, Check the second set of instructions the were linked.
#969 [22:48] <kat> https://paste.ubuntu.com/p/y4TNnGYM8p/
#970 [22:49] * atellus [webchat@mobile-107-77-196-230.mobile.att.net] has joined #minecrafthelp
#971 [22:50] <mattym> kat, One moment.
#972 [22:50] <atellus> I bought a minecraft realm after being unable to join a friends and whenever i try to join either i get an error stating closed by remote host.
#973 [22:54] <mattym> kat, Try installing this graphics driver update, by downloading and installing the 1st .exe file listed on the left of this page https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
#974 [22:58] <kat> it says driver being installed is not validated for this computer
#975 [22:59] <kat> bruh this seems way to hard to play a game
#976 [22:59] <kat> is there something else i can do
#977 [22:59] <mattym> kat, You will need to see if the Lenovo support site has a newer river for your system model.
#978 [22:59] <mattym> kat, The currently installed display drivers are too old to support the game.
#979 [22:59] * Jack [webchat@140.213.34.141] has joined #minecrafthelp
#980 [23:00] <Jack> Pls help me
#981 [23:00] <Jack> I cant log in to my Minecraft acc
#982 [23:00] * Jack is now known as Guest14650
#983 [23:00] <kat> so is my computer just to old or something
#984 [23:00] <Guest14650> it says invalid username or pass
#985 [23:00] <Guest14650> but the pass was correct
#986 [23:00] <Guest14650> i dunno why
#987 [23:00] <mattym> kat, Sorta, but its on the edge, so it should work. You just need updated graphics drivers, yours are 7 years out of date.
#988 [23:01] <kat> lol
#989 [23:01] <mattym> Guest14650, What does it say on the minecraft.net site if you try to log in?
#990 [23:01] <Guest14650> nothing clearly happened
#991 [23:01] <Guest14650> its just not doing anything
#992 [23:01] <mattym> ??> Guest14650 tools/hjt
#993 [23:01] <Mightyena> Guest14650: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#994 [23:01] <Mightyena> Guest14650: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#995 [23:02] <kat> can u help me with that stuff or do i need to go somewere else
#996 [23:02] <mattym> kat, If the download from Intel didn't work, you will need to check the Lenovo support site for one.
#997 [23:02] <kat> ok thanks
#998 [23:04] * Guest14650 [webchat@140.213.34.141] has quit. (Client Quit)
#999 [23:06] * acupcakewashere [webchat@108-66-208-58.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1000 [23:08] <acupcakewashere> so uhhh my mouse clicks aren't working (on my trackpad or actual mouse) but only in minecraft... sometimes itll work but i have to click a bunch of times for it to even work once and its affecting all the buttons on my mouse
#1001 [23:08] <mattym> acupcakewashere, On a Mac by any chance?
#1002 [23:08] <acupcakewashere> yes
#1003 [23:09] <mattym> acupcakewashere, And it happens on a plugged in mouse?
#1004 [23:10] <acupcakewashere> yes. its wireless but yeah the usb bit is plugged in and the battery's fine
#1005 [23:11] <mattym> acupcakewashere, Yeah I know Apple changed something that messes with that, let me see if I can find the workaround.
#1006 [23:12] <acupcakewashere> ohk thank you!
#1007 [23:13] <acupcakewashere> its weird cause it was working the past few days but now all of a sudden its not
#1008 [23:13] <mattym> acupcakewashere, This is what seems to be the best workaround "When starting Minecraft, keep your launcher as your "first priority", as in have the launcher your main window open. Once Minecraft is on the actual home screen with the multi- and single player options visible completely, you can click on Minecraft."
#1009 [23:14] <mattym> acupcakewashere, You may need to set the launcher to remain open to do that.
#1010 [23:14] <mattym> acupcakewashere, If you hit the settings button on the launcher, there should be a check box to keep it open.
#1011 [23:15] <atellus> anyone have an idea on how to fix my realm connection issues?
#1012 [23:16] <mattym> atellus, If its happening on your realm too, you will need to contact Mojang support. They may need to make sure its hosted closer to you.
#1013 [23:16] <atellus> will i have to open a ticket or is there a more direct method?
#1014 [23:16] <mattym> atellus, Ticket
#1015 [23:16] <atellus> thankyou
#1016 [23:21] <acupcakewashere> hmm that worked at first but once i actually entered the world my clicks stopped working again
#1017 [23:23] <mattym> acupcakewashere, Yeah, apple messed with something that doesn't work with the newer control system MC uses. Can you try loading version 1.12.2 and see it it happens there?
#1018 [23:27] * TheAbrek [webchat@78.170.164.202] has joined #minecrafthelp
#1019 [23:27] <TheAbrek> Hello can I get a hand here
#1020 [23:29] <TheAbrek> Is anyone even active
#1021 [23:29] * TheAbrek [webchat@78.170.164.202] has quit. (Client Quit)
#1022 [23:31] <kat> i tried to update the graphic drivers but everything ive done has said thats its up to date
#1023 [23:31] * civil [webchat@66-215-164-169.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#1024 [23:32] <kat> it dose say there from 2013 though
#1025 [23:32] <mattym> Then the game isn't going to work on that PC
#1026 [23:32] <civil> I was trying to buy a minecraft account for java and it charged me, but I still do not have access to the account
#1027 [23:32] <kat> ahhhhh
#1028 [23:32] <kat> i just spent an hour try to do this ):
#1029 [23:32] <kat> its fine though
#1030 [23:32] <mattym> civil, Then you need to contact support.
#1031 [23:32] <mattym> ??> civil mojang/email
#1032 [23:32] <Mightyena> civil: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#1033 [23:32] <Mightyena> civil: Note: Do NOT send more than one at a time.
#1034 [23:33] * civil [webchat@66-215-164-169.dhcp.rvsd.ca.charter.com] has quit. (Client Quit)
#1035 [23:33] <kat> if i have a friend playing on pc and i have minecraft on xbox 1 can i play with them that way
#1036 [23:34] <mattym> kat, Is the person on PC playing Java Edition?
#1037 [23:34] <kat> yes
#1038 [23:34] <mattym> kat, Then no.
#1039 [23:34] <kat> what do they need to have
#1040 [23:34] <mattym> kat, Bedrock edition, Windows 10 Edition
#1041 [23:35] <kat> the windows 10 edition is free with it right?
#1042 [23:35] <mattym> kat, Depends on when they bought it.
#1043 [23:36] <mattym> kat, If they bought Java Edition before October 19th 2018, they will have a code for the Win10 version on their account at account.mojang.com/me
#1044 [23:37] <kat> if not how much dose the win10 or bedrock edition cost?
#1045 [23:38] * amelia [webchat@47.149.84.121] has joined #minecrafthelp
#1046 [23:38] <mattym> kat, Same as Java
#1047 [23:39] * acupcakewashere [webchat@108-66-208-58.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#1048 [23:39] <kat> can u just buy the like add on or do you have to buy the whole game
#1049 [23:39] <mattym> kat, It needs to be the whole game
#1050 [23:39] <amelia> hi I bought the bedrock version instead java and I didn't know the difference but I don't want to waste another $27 is there any way I could get a refund or something?
#1051 [23:40] <mattym> amelia, Microsoft Store digital purchases are non refundable
#1052 [23:40] <kat> rip
#1053 [23:41] <kat> ok thank you for ur help
#1054 [23:41] <amelia> so theres no way I can just like switch because I already purchased the other one
#1055 [23:42] <acupcakewashere> i think changing it to 1.12.2 fixed the mouse clicking issue! but now i cant get to the multiplayer world i was on ;-; should i just burn my mac?
#1056 [23:42] <mattym> amelia, No
#1057 [23:43] * amelia [webchat@47.149.84.121] has quit. (Quit: webchat.esper.net)
#1058 [23:44] * lead_pipe23 [~Lead@38.29.184.242] has joined #minecrafthelp
#1059 [23:47] * FellowNormie [webchat@S010670037e4c396f.vs.shawcable.net] has joined #minecrafthelp
#1060 [23:47] <FellowNormie> Um hi
#1061 [23:47] <FellowNormie> uhh
#1062 [23:48] <FellowNormie> i bought the wrong version of minecraft on pc.
#1063 [23:48] <FellowNormie> See, I got the java version instead of windows 10
#1064 [23:48] * FellowNormie [webchat@S010670037e4c396f.vs.shawcable.net] has quit. (Client Quit)
#1065 [23:48] <mattym> acupcakewashere, Yeah, the changes that dont work with Apple started after 1.12.2, so I am fairly sure thats what you are running into
#1066 [23:49] <mattym> acupcakewashere, Why Apples decided to handle i/o differently then everyone else, no one will ever know.
#1067 [23:50] <acupcakewashere> thank you
#1068 [23:50] * kat [webchat@c-73-158-137-228.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1069 [23:52] * acupcakewashere [webchat@108-66-208-58.lightspeed.rlghnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1070 [23:54] * FellowNormie [webchat@S010670037e4c396f.vs.shawcable.net] has joined #minecrafthelp
#1071 [23:54] <FellowNormie> hi
#1072 [23:55] <FellowNormie> soo i bought minecraft java version thinking that i could connect to bedrock players and other
#1073 [23:56] <FellowNormie> but i realized that i couldnt, and i was wondering if i could get a refund so i can buy windows 10 edition?
#1074 [23:56] <mattym> ??> FellowNormie account/refund
#1075 [23:56] <Mightyena> FellowNormie: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#1076 [23:57] <FellowNormie> im pretty sure i have the transaction id?
#1077 [23:57] <mattym> FellowNormie, You need to fill out the support contact form they link on that page.
#1078 [23:57] <FellowNormie> ah, okay
#1079 [23:58] <FellowNormie> sorry, where is it?
#1080 [23:58] <mattym> FellowNormie, Contact button at the very bottom
#1081 [23:59] <FellowNormie> yes um i already filled one