#MinecraftHelp > 2020-03-31
#1 [00:00] <mattym> FellowNormie, Then you just need to wait on their reply.
#2 [00:00] <FellowNormie> it just says my beta version cant play with regular minecraft due to conflicts??
#3 [00:01] <mattym> FellowNormie, Did you already buy the Bedrock version?
#4 [00:01] <FellowNormie> yes
#5 [00:01] <mattym> FellowNormie, One moment, you need to leave the beta program, let me find the instructions.
#6 [00:01] <FellowNormie> okay
#7 [00:03] <mattym> FellowNormie, https://feedback.minecraft.net/hc/en-us/articles/360004438671-How-to-Join-and-leave-the-Minecraft-Beta
#8 [00:04] <FellowNormie> Be sure to backup your worlds first!
#9 [00:05] <FellowNormie> Open the Xbox Insider Hub app and unenroll from the beta.
#10 [00:05] <FellowNormie> Uninstall Minecraft.
#11 [00:05] <FellowNormie> Reinstall Minecraft from Microsoft Store app.
#12 [00:05] <FellowNormie> okay so at the last part,
#13 [00:05] <FellowNormie> if i reinstall minecraft, its just gonna be java again since i cant change it to windows?
#14 [00:06] <mattym> FellowNormie, What? I asked if you purchased the Bedrock version yet, you said yes.
#15 [00:06] <FellowNormie> yes, i did on mobile
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#17 [00:06] <mattym> FellowNormie, Android?
#18 [00:07] <FellowNormie> ios
#19 [00:07] <mattym> FellowNormie, Then you cannot be in the Beta program
#20 [00:07] <FellowNormie> ??? but the email said
#21 [00:08] <mattym> FellowNormie, What email?
#22 [00:08] <FellowNormie> email from minecraft help
#23 [00:09] <FellowNormie> it was given after i requested help or something
#24 [00:09] <mattym> FellowNormie, Thats just an automated reply with info for some common issues.
#25 [00:09] <FellowNormie> ah
#26 [00:09] <mattym> FellowNormie, You just need to wait for the full reply from them.
#27 [00:09] * Blank [webchat@115-188-238-67-adsl.sparkbb.co.nz] has joined #minecrafthelp
#28 [00:09] <Blank> Hello?
#29 [00:10] <FellowNormie> yes?
#30 [00:10] <Blank> I was wondering could someone help me refund minecraft Java edition
#31 [00:10] <Blank> bought it 7 days ago
#32 [00:10] * jon [webchat@76-228-240-163.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#33 [00:10] <mattym> ??> Blank account/refund
#34 [00:10] <Mightyena> Blank: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#35 [00:10] <FellowNormie> same but i bought mine today
#36 [00:10] <Blank> I have done that they havent responded in 7 days
#37 [00:11] <FellowNormie> yikes
#38 [00:11] <Blank> sent everything they needed
#39 [00:11] <Blank> And is there a Mojang phone line i can call?
#40 [00:11] <FellowNormie> funny. its like nothing i asked for was working and then someone with the same problem shows up
#41 [00:12] <mattym> Blank, As long as you submitted it before the 15 days you will be fine, it may take them a while to get to it.
#42 [00:12] <mattym> Blank, They do not have a phone number
#43 [00:12] <Blank> Oh okay
#44 [00:12] <FellowNormie> but they said theyve waited 7 days already
#45 [00:12] <Blank> im just scared i wont be able to refund it
#46 [00:13] <Blank> within the time
#47 [00:13] <FellowNormie> same
#48 [00:13] <FellowNormie> @blank wait can you see my messages
#49 [00:13] <Blank> yes
#50 [00:13] <FellowNormie> ah
#51 [00:14] <mattym> Blank, Like I said, as long as you submitted the request within the 15 days, you are fine.
#52 [00:14] <FellowNormie> are you also trying to switch to windows 10 edition?
#53 [00:14] <Blank> Okay thanks for the help Matty :)
#54 [00:14] <Blank> but it also says beta version?
#55 [00:14] <Blank> when i try and refund it
#56 [00:14] <mattym> Blank, Yeah thats just an auto reply, you can ignore it.
#57 [00:15] <FellowNormie> what if they dont respond in time?
#58 [00:15] <Blank> ohhhh okay is it because of covid-19
#59 [00:15] <Blank> they are taking a long time to respond
#60 [00:15] <mattym> FellowNormie, They can respond whenever, as long as you request it in time, its fine.
#61 [00:15] <FellowNormie> oh
#62 [00:16] * Blank [webchat@115-188-238-67-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#63 [00:16] <FellowNormie> but... we will get our money back
#64 [00:16] * Mitchell [webchat@118-92-60-249.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#65 [00:16] <mattym> FellowNormie, As long as they accept the reason for the return, its completely up to them.
#66 [00:17] <FellowNormie> ah
#67 [00:17] <FellowNormie> okay..
#68 [00:17] * Mitchell [webchat@118-92-60-249.dsl.dyn.ihug.co.nz] has quit. (Client Quit)
#69 [00:18] <FellowNormie> im gonna leave then
#70 [00:18] <FellowNormie> thanks
#71 [00:41] * Trevdec29 [webchat@c-98-252-151-113.hsd1.ga.comcast.net] has joined #minecrafthelp
#72 [00:42] <Trevdec29> hey, i bought a minecraft java account today and havent been able to log in on the launcher, but i can log in online and on my phone, how do i fix this?
#73 [00:42] <Trevdec29> ive contacted mojang and tried waiting it out for a few hours but mojang ahsnt responded and waiting didnt work
#74 [01:27] * HellCat [webchat@47.185.25.212] has joined #minecrafthelp
#75 [01:27] <HellCat> I can't launch minecraft please help.
#76 [01:27] <HellCat> I can't launch minecraft please help.
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#78 [01:29] * omri_5 [webchat@185.175.32.210] has joined #minecrafthelp
#79 [01:31] <omri_5> Hi, I cant start minecraft! I get Error: Could not find or load main class net.minecraft.client.main.Main...Process crashed with exit code 1
#80 [01:33] <omri_5> Tried reinstalling, didn't work - can you help?
#81 [01:35] <GreyVulpine> Head to your .minecraft folder. Delete everything but the saves folder. Then re-run the launcher and log back in
#82 [01:37] <omri_5> OK trying
#83 [01:42] * Grayson [webchat@fttu-67-223-20-23.btes.tv] has joined #minecrafthelp
#84 [01:44] <omri_5> Didn't work. after a lond gownload it crashs with the same message
#85 [01:44] <Grayson> I am trying to reset my security questions because they are for some reason not working correctly. Every time I try to go to minecraft.net and change them, I just get stuck in a loop of the same web pages with nothing helping.
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#91 [03:17] <Guest15004> Hi,i just downloded minecraft yesterday and when i go to play the game my screen gose to black
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#94 [03:23] <flame> Hi,i just downloded minecraft yesterday and when i go to play the game my screen gose to black and it dose this evrytime
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#98 [05:06] <GhostWolf> why does Minecraft always tell me my login has failed, what am I doing wrong?
#99 [05:21] * FalconChipp [webchat@host-92-18-156-252.as13285.net] has joined #minecrafthelp
#100 [05:22] <FalconChipp> Hi, my game keeps crashing on load - but only using the Mojang Launcher. It works fine using technic launcher. I have tried updating drivers, re-starting and reinstalling
#101 [05:36] * sam [webchat@101.176.209.10] has joined #minecrafthelp
#102 [05:36] <sam> hello
#103 [05:38] <sam> When I try to purchase a minecraft account with my credit card its say error card not valid, i've checked with my banks and they say that java its self is trying to check if my card is valid by sending it $0.00 which doesnt come through in my country. There fore not allowing for the transaction to complete?????
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#108 [06:42] <HashDro> i am trying to make a minecraft server and i did everything and port forwarded the server but my friend still cant join
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#110 [06:58] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
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#112 [08:09] * Harry [webchat@5ec2aff4.skybroadband.com] has joined #minecrafthelp
#113 [08:09] <Harry> Hi
#114 [08:09] <Harry> #minecrafthelp
#115 [08:10] <Harry> when ever i log into minecraft multiplayer 1.8.9 as i play factions it keeps saying try restarting your game and i have done about 6 times and keeps saying the same thing
#116 [08:16] * corey0509 [webchat@90.220.245.139] has joined #minecrafthelp
#117 [08:16] <Galaxy_2Alex> ??> Harry launcher/relog
#118 [08:16] <Mightyena> Harry: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#119 [08:17] <corey0509> i have only now joined cant find what im looking for in all articles but does anyone know how to get a refund from mojang
#120 [08:17] * mattie256 [webchat@e252073.upc-e.chello.nl] has joined #minecrafthelp
#121 [08:17] <mattie256> I can´t login to minecraft
#122 [08:21] <Galaxy_2Alex> ??> corey0509 account/refund
#123 [08:21] <Mightyena> corey0509: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#124 [08:21] <Galaxy_2Alex> mattie256, What happens when you try?
#125 [08:22] <mattie256> When im on the launcher it says: wrong username/password
#126 [08:22] <mattie256> and on the website, i cant click the login button
#127 [08:22] <Galaxy_2Alex> ??> mattie256 win/hosts
#128 [08:22] <Mightyena> mattie256: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#129 [08:22] <Mightyena> mattie256: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#130 [08:23] <corey0509> i have tried going through tech support and nothing there for refund
#131 [08:23] <mattie256> https://paste.ubuntu.com/p/sCbbR2QvZK/
#132 [08:24] <mattie256> there you go
#133 [08:24] <Galaxy_2Alex> corey0509, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#134 [08:24] <Galaxy_2Alex> ??> corey0509 account/trans-id
#135 [08:24] <Mightyena> corey0509: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#136 [08:24] <Galaxy_2Alex> ??> corey0509 account/send-email
#137 [08:24] <Mightyena> corey0509: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#138 [08:24] <Galaxy_2Alex> mattie256, It looks like you have McLeaks installed - please note that this program is designed to steal your login data, and cause further harm to your PC. First, remove the program if you still have it. Next, follow the instructions Mightyena will give you.
#139 [08:24] <Galaxy_2Alex> ??> mattie256 win/hosts/ediot
#140 [08:24] <Galaxy_2Alex> ??> mattie256 win/hosts/edit
#141 [08:24] <Mightyena> mattie256: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#142 [08:24] <Mightyena> mattie256: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#143 [08:24] <Galaxy_2Alex> mattie256, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#144 [08:24] <mattie256> how to delete the file
#145 [08:25] <Galaxy_2Alex> mattie256, It may still be in your download folder, or you saved it somewhere else. Please delete it.
#146 [08:25] <mattie256> Imma try to find it
#147 [08:25] <Galaxy_2Alex> mattie256, If you cannot find it anymore, move on to the next instructions.
#148 [08:25] <mattie256> Okay
#149 [08:25] <corey0509> i got transaction id
#150 [08:26] <Galaxy_2Alex> corey0509, Contact Mojang using the form Mightyena linked.
#151 [08:27] <corey0509> ive did that yesturday
#152 [08:28] <Galaxy_2Alex> corey0509, Please wait for them to reply.
#153 [08:28] <mattie256> I deleted those lines saying mojang
#154 [08:28] <mattie256> now what
#155 [08:28] <Galaxy_2Alex> mattie256, Save the file - if it asks where to save it to instead of just saving, follow the instructions again.
#156 [08:29] <mattie256> you want to see it again?
#157 [08:29] <mattie256> ive done that
#158 [08:29] <Galaxy_2Alex> mattie256, No, try to log in now.
#159 [08:29] <mattie256> its saved
#160 [08:29] <mattie256> i love you man
#161 [08:29] <Galaxy_2Alex> mattie256, No worries.
#162 [08:30] <mattie256> Have a great day my friend!
#163 [08:30] <mattie256> you rock
#164 [08:30] <corey0509> how long does it take them to reply as only got 15 days after purchase and been trying since yesturday sorry for being a pain
#165 [08:30] <Galaxy_2Alex> mattie256, Thanks :)
#166 [08:30] <Galaxy_2Alex> corey0509, I don't know how long the current wait is, but for refund requests they will take that into account.
#167 [08:31] <corey0509> thankyou so much only got 14 days left
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#169 [08:35] <Harry> perfect thanks guys
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#171 [08:52] * graefff [webchat@189.4.72.151] has joined #minecrafthelp
#172 [09:03] <graefff> I bought minecraft a few years ago, but now I can't play the full version because it's showing as if I hadn't bought it
#173 [09:04] <graefff> what do I do?
#174 [09:05] * Maher256 [webchat@146.115.131.63] has joined #minecrafthelp
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#177 [09:07] <Galaxy_2Alex> graefff, Make absolutely sure that you are using the correct email address to log in.
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#179 [09:26] * Larvea [webchat@host86-162-4-17.range86-162.btcentralplus.com] has joined #minecrafthelp
#180 [09:27] <Larvea> hi I can't log into minecraft java edition after having paid for the game
#181 [09:27] <Galaxy_2Alex> Larvea, What happens when you try?
#182 [09:28] <Larvea> It says invalid email or password and I am certain the my password and email are correct
#183 [09:28] <Larvea> I have tried changing my password multiple times
#184 [09:28] <Galaxy_2Alex> ??> Larvea win/hosts
#185 [09:28] <Mightyena> Larvea: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#186 [09:28] <Mightyena> Larvea: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#187 [09:29] <Larvea> Press win+R?
#188 [09:29] <Galaxy_2Alex> Larvea, The Windows Key and the R Key.
#189 [09:31] <Larvea> done
#190 [09:31] <Galaxy_2Alex> Larvea, Please send the link to the paste into this channel.
#191 [09:32] * sam [webchat@bcdcb900.skybroadband.com] has joined #minecrafthelp
#192 [09:32] <Larvea> sent the link
#193 [09:33] <Larvea> sorry forgot about that part
#194 [09:33] <sam> Hello my son downloaded min craft without my permission and I was wondering if I can get a refund
#195 [09:33] * sam [webchat@bcdcb900.skybroadband.com] has quit. (Client Quit)
#196 [09:34] <Galaxy_2Alex> Larvea, I still can't seem to see the link here.
#197 [09:34] <Larvea> should I try pasting it again
#198 [09:35] <Larvea> I'm opening the hosts file on my browser and sending the URL and its contents over
#199 [09:35] <Galaxy_2Alex> Larvea, if you have a paste.ubuntu link that has your host file, please send the link to it (the URL) into this chatroom
#200 [09:36] <Larvea> I sent the URL and its contents in two different submissions
#201 [09:36] <Larvea> C:\Windows\System32\drivers\etc\hosts
#202 [09:36] <Larvea> that's the link
#203 [09:37] <Galaxy_2Alex> Larvea, No, please read the instructions again. It should look something like this: https://paste.ubuntu.com/p/sCbbR2QvZK/
#204 [09:39] <Larvea> file:///C:/Windows/System32/drivers/etc/hosts
#205 [09:39] <Galaxy_2Alex> Larvea, That is not an internet URL.
#206 [09:39] <Larvea> C:/Windows/System32/drivers/etc/hosts
#207 [09:39] <Galaxy_2Alex> Larvea, In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#208 [09:41] <Larvea> I put the URL in the chat. Is this not the right one?
#209 [09:41] <Galaxy_2Alex> Larvea, No, it is not correct. You just typed in a local file location of yours, which I will not be able to access unless I'm using the exact same PC as you.
#210 [09:42] <Galaxy_2Alex> Larvea, The link should look something like this: "
#211 [09:42] <Galaxy_2Alex> https://paste.ubuntu.com/p/sCbbR2QvZK/"
#212 [09:42] <Larvea> https://paste.ubuntu.com/p/gCKV4qvkCd/
#213 [09:42] <Galaxy_2Alex> Larvea, It looks like you have McLeaks installed - please note that this program is designed to steal your login data, and cause further harm to your PC. First, remove the program if you still have it. Next, follow the instructions Mightyena will give you.
#214 [09:43] <Galaxy_2Alex> ??> Larvea win/hosts/edit
#215 [09:43] <Mightyena> Larvea: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#216 [09:43] <Mightyena> Larvea: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#217 [09:43] <Galaxy_2Alex> Larvea, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#218 [09:49] <Larvea> The game now works. Thank you guys so so much, sorry for being a little difficult
#219 [10:08] * hi [webchat@45-25-146-15.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#220 [10:08] <hi> recieved this message when downloading minecraft after just purchasing
#221 [10:09] <hi> GLFW error 65542:WGL:the driver does not appear to support OpenGL Please make sure you have up-to-date drivers
#222 [10:09] <Galaxy_2Alex> hi, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#223 [10:10] <hi> How do I fix this?
#224 [10:10] <hi> I don't know what DxDIag is
#225 [10:10] <Galaxy_2Alex> hi, If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#226 [10:12] * Cristian [webchat@165.pool90-170-205.dynamic.orange.es] has joined #minecrafthelp
#227 [10:16] <Cristian> Hello I buy Mine craft for my son but now I put in the tablet a new google kids acound , I don´t remember the user and pasword , I put my mail but I don't recibe any mail , the number of buy is GPA.3347-4676-1737-61322 is posible reset the user and pasword with a link?
#228 [10:17] <hi> https://paste.ubuntu.com/p/3Cdf9j4GXN/
#229 [10:18] <hi> Please help me fix this so minecraft can be played on my computer
#230 [10:19] <hi> Galaxy_2Alex
#231 [10:19] <Galaxy_2Alex> hi, One moment please.
#232 [10:19] <hi> ok
#233 [10:19] <Galaxy_2Alex> Cristian, Please contact Google Play about that.
#234 [10:20] <hi> How do I do that?
#235 [10:20] <hi> Do you know what is wrong with it?
#236 [10:20] <Galaxy_2Alex> hi, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#237 [10:21] <hi> oh ok sorry just realized that
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#239 [10:22] * meer [webchat@d226-112-80.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#240 [10:22] <Galaxy_2Alex> hi, Download and install this driver (win64_15.33.50.5129.exe): https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=81499x
#241 [10:24] <demhackzp> can i increase the allocated ram?
#242 [10:24] <Galaxy_2Alex> ??> demhackzp launcher/more-ram
#243 [10:24] <Mightyena> demhackzp: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/3001598-tutorial-how-to-allocate-more-ram-to-minecraft
#244 [10:26] <hi> how do i get back to this if i have to restart my computer to complete the install
#245 [10:26] <hi> galaxy-2Alex
#246 [10:27] <hi> Galaxy_2Alex
#247 [10:27] <Galaxy_2Alex> hi, Just the same way you came the first time should be fine
#248 [10:28] * hi [webchat@45-25-146-15.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#249 [10:29] * Cristian [webchat@165.pool90-170-205.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#250 [10:52] * jimbo [webchat@94-212-119-76.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#251 [10:54] <jimbo> Hi! the login button of minecraft.net is not working and i cannot login on the MC launcher. I have rebooted my PC and tried it on various browsers, and my friends can log in on my account from their PC. I guess it has to do with a setting on my PC but I dont know how to fix it. Does somebody know how to solve this?
#252 [10:54] <mattym> ??> jimbo tools/hjt
#253 [10:54] <Mightyena> jimbo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#254 [10:54] <Mightyena> jimbo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#255 [10:56] * jimbo [webchat@94-212-119-76.cable.dynamic.v4.ziggo.nl] has quit. (Client Quit)
#256 [11:00] * EdieIndeedy [webchat@60.226.162.13] has joined #minecrafthelp
#257 [11:00] <EdieIndeedy> hello
#258 [11:01] <EdieIndeedy> i am asking about some modding/texturepack help
#259 [11:03] <EdieIndeedy> i am loading a resource pack my friend gave me which not only textures the normal game but also a mod she has made.
#260 [11:04] <EdieIndeedy> the blocks for the normal game are fine but the ones from her custom mod are very pixelated
#261 [11:04] * bmast [webchat@107-179-230-141.cpe.teksavvy.com] has joined #minecrafthelp
#262 [11:05] <bmast> why does my mac overheat every time i play minecraft
#263 [11:05] <EdieIndeedy> because its a beefy game.
#264 [11:06] <bmast> is it bad for my mac
#265 [11:06] <EdieIndeedy> have you tried adding ram to your game?
#266 [11:06] <mattym> bmast, Pretty much all Macs overheat because they are poorly designed in the cooling department.
#267 [11:07] <mattym> EdieIndeedy, This channel does not assist with modded, usually we refer people to the mod author, as thats your friend, you need to ask them how they got it working on their end.
#268 [11:08] <EdieIndeedy> they said its fine on everyone else's end but mine and they dont know how to help me :/
#269 [11:11] * M3NT [webchat@cpc104586-craw8-2-0-cust30.16-3.cable.virginm.net] has joined #minecrafthelp
#270 [11:11] <M3NT> Hello
#271 [11:11] <M3NT> Im getting a GLFW error 65542 erorr
#272 [11:11] <M3NT> dont know how to fix it
#273 [11:12] <mattym> ??> M3NT win/dxdiag
#274 [11:12] <Mightyena> M3NT: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#275 [11:13] <M3NT> https://hastebin.com/yakovipihi.makefile
#276 [11:13] <M3NT> https://hastebin.com/yakovipihi.makefile
#277 [11:15] * EdieIndeedy [webchat@60.226.162.13] has left #minecrafthelp
#278 [11:17] <mattym> M3NT, Just a moment.
#279 [11:18] <mattym> M3NT, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/29465/Intel-Graphics-Windows-10-DCH-Drivers?product=96551
#280 [11:19] * RogbonolYT [webchat@a81-84-150-6.cpe.netcabo.pt] has joined #minecrafthelp
#281 [11:19] * RogbonolYT [webchat@a81-84-150-6.cpe.netcabo.pt] has quit. (Client Quit)
#282 [11:20] <M3NT> Thank you ill let you know if it works
#283 [11:27] * makomas [webchat@47.198.231.139] has joined #minecrafthelp
#284 [11:32] <makomas> Brand new purchase, fresh install of the Java edition on Windows 10 Home 64, signed in with account okay, launches game, white Mojang screen comes up and gets about 80% progress and hangs. Eventually the "Platform SE binary is not responding" happens and I can close the program, where it returns to the launcher and says "Game crashed" sorry for th
#285 [11:32] <makomas> e inconvenience. From searching, I've seen mention of Discord, which is not installed. I tried to revert to the legacy launcher (setting compatibility to Vista), and revert back, but it still hangs. Anyone have a suggestion as to what to try next?
#286 [11:32] * jacob [webchat@97e66a12.skybroadband.com] has joined #minecrafthelp
#287 [11:33] <jacob> hi im trying to join my mates server but im having troubles with it and getting timed out error messages
#288 [11:37] <mattym> ??> makomas av/adwcleaner
#289 [11:37] <Mightyena> makomas: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#290 [11:37] <Mightyena> makomas: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#291 [11:47] <makomas> Mightyena thanks... did the scan, it did find a few things, I quarantined them, rebooted, and viola it's running now... thanks - obviously didn't realize there was malware that crept in somewhere
#292 [11:47] <mattym> its usually bundleware
#293 [11:48] <mattym> stuff that gets installed when you are installing something else
#294 [11:48] <mattym> make sure to uncheck boxes for things you dont want when installing other software
#295 [11:48] <makomas> right, yep, thanks - need to be more careful for sure...
#296 [11:50] * makomas [webchat@47.198.231.139] has quit. (Quit: webchat.esper.net)
#297 [11:51] * M3NT [webchat@cpc104586-craw8-2-0-cust30.16-3.cable.virginm.net] has joined #minecrafthelp
#298 [11:51] <M3NT> Hey im still unable to launch mc
#299 [11:51] <M3NT> it doesnt give an error code
#300 [11:51] <M3NT> it just wont load anymore
#301 [11:52] <mattym> M3NT, Can you get me a new dxdiag report?
#302 [11:53] <M3NT> https://hastebin.com/fazipejiqo.makefile
#303 [11:54] <mattym> M3NT, Doesn't look like the driver installed.
#304 [11:54] <M3NT> ill redownload it again
#305 [11:54] <mattym> M3NT, Did you install it?
#306 [11:55] <M3NT> yeah I installed it went through the process and reloaded
#307 [11:56] * Niklas [webchat@188-177-73-178-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#308 [11:56] <Niklas> I cant log in
#309 [11:56] <Niklas> i can reset my password and all that
#310 [11:56] <Niklas> but when i type log in with the new password, i cant log in
#311 [11:57] <Niklas> i made my account back in the days, where you made a username as login, and password. I am sure my username to log in is rehoej, and even when i try useing my email, i cant log in
#312 [11:57] <Niklas> i am sure i use the right password, since i have now changed it 3 times
#313 [11:59] <mattym> Niklas, What does it say when you try to log in?
#314 [11:59] <Niklas> log in and then return to login site
#315 [12:00] * Niklas [webchat@188-177-73-178-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#316 [12:02] * ozed [webchat@196.194.249.238] has joined #minecrafthelp
#317 [12:03] * M3NT [webchat@cpc104586-craw8-2-0-cust30.16-3.cable.virginm.net] has joined #minecrafthelp
#318 [12:03] <M3NT> thanks it worked mattym
#319 [12:03] <ozed> I cannot sign in to my account using my wifi, but I can sign in using mobile data. Any reasons for this?
#320 [12:03] <mattym> ??> ozed tools/hjt
#321 [12:03] <Mightyena> ozed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#322 [12:03] <Mightyena> ozed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#323 [12:04] * ozed [webchat@196.194.249.238] has quit. (Client Quit)
#324 [12:23] * Sandal [webchat@78-11-176-138.static.ip.netia.com.pl] has joined #minecrafthelp
#325 [12:31] <Sandal> ok, so my problem is that, whenever I try to play on my realm, after a few minutes I get the message "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host". I HAVE tried many solutions already: turning it on and off again, turning off hamachi, flushing my ipconfig, opening firewall ports 26000-28000
#326 [12:31] <Sandal> , set my dns to 8.8.8.8 and 8.8.4.4, updating java and so on. Nothing seems to work for me. Any other fixes?
#327 [12:33] * Noltzzz [webchat@mobile-107-77-197-122.mobile.att.net] has joined #minecrafthelp
#328 [12:34] <Noltzzz> Bought a PC Minecraft java realm, getting error message "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host"
#329 [12:34] <Noltzzz> Any solutions?
#330 [12:36] * Megan_ [webchat@75.176.66.73] has joined #minecrafthelp
#331 [12:36] * lol768 [lol768@galaxy.liefland.net] has quit. (Ping timeout: 190 seconds)
#332 [12:37] <Megan_> hey so i got mc a while back and it never actually worked on my pc and im pretty sure i got the wrong game and now i dont think i can get a refund so i just wasted 30 bucks on a game i cant play
#333 [12:37] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has quit. (*.net *.split)
#334 [12:37] * DemonWav [~DemonWav@2607:5300:201:3100::1b01] has quit. (*.net *.split)
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#336 [12:48] * creepysloth [webchat@c-71-62-67-120.hsd1.va.comcast.net] has joined #minecrafthelp
#337 [12:50] <creepysloth> Hi, so I have just downloaded minecraft java edition on my pc and when I click "Play" it says that I don't have the right drivers up to date? I've been stuck on this for a few hours trying to figure out what to download and how to fix this. I have my Direct Diagnostic Tool tab open on display. I really need help here haha, thanks!
#338 [13:01] * Noltzzz [webchat@mobile-107-77-197-122.mobile.att.net] has quit. (Quit: webchat.esper.net)
#339 [13:10] * Vokuar [~Vokuar@120.22.23.169] has joined #minecrafthelp
#340 [13:23] * Vokuar [~Vokuar@120.22.23.169] has joined #minecrafthelp
#341 [13:26] * Vokuar [~Vokuar@120.22.23.169] has quit. (Client Quit)
#342 [13:26] * Vokuar [~Vokuar@120.22.23.169] has joined #minecrafthelp
#343 [13:26] * Vokuar [~Vokuar@120.22.23.169] has quit. (Client Quit)
#344 [13:27] * Hal8 [webchat@99-114-111-201.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#345 [13:28] <Hal8> My Minecraft is not connecting to the internet. I have tried restarting router and Minecraft launcher
#346 [13:37] <Sandal> is it ok if I repost my problem from an hour ago?
#347 [13:40] * Hyunjun_Lee [webchat@220.70.102.107] has joined #minecrafthelp
#348 [13:41] <Sandal> ok, so my problem is that, whenever I try to play on my realm, after a few minutes I get the message "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host". I HAVE tried many solutions already: turning it on and off again, turning off hamachi, flushing my ipconfig, opening firewall ports 26000-28000
#349 [13:41] <Sandal> , set my dns to 8.8.8.8 and 8.8.4.4, updating java and so on. Nothing seems to work for me. Any other fixes?
#350 [13:41] * Hyunjun_Lee [webchat@220.70.102.107] has quit. (Client Quit)
#351 [13:41] * fristie [webchat@178-85-168-103.dynamic.upc.nl] has joined #minecrafthelp
#352 [13:42] <fristie> Hello!
#353 [13:42] <fristie> Here is my problem
#354 [13:43] <fristie> When I launch minecraft it crashes due to my drievrs it says, but ive checked everything and nothing's wrong
#355 [13:43] <fristie> here is my DxDiag
#356 [13:43] <fristie> https://paste.ubuntu.com/p/H8zqVb6zVp/
#357 [13:43] <mattym> fristie, Try the following steps from Mightyena
#358 [13:43] <mattym> ??> fristie win/reinst
#359 [13:43] <Mightyena> fristie: You may need to reinstall the locally installed files that Minecraft puts into place.
#360 [13:43] <Mightyena> fristie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#361 [13:44] <mattym> Sandal, Are you able to connect to other server or Realms?
#362 [13:45] <fristie> Thank you for your quick response! im going to try that!
#363 [13:45] <Hal8> My problem is my Minecraft launcher is not connecting to the internet
#364 [13:46] <mattym> ??> Hal8 tools/hjt
#365 [13:46] <Mightyena> Hal8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#366 [13:46] <Mightyena> Hal8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#367 [13:46] <Sandal> Im able to play on the realm for a while and hamachi servers no problem
#368 [13:47] <mattym> Sandal, You need to completely uninstall Hamachi, not just turn it off, it causes all sorts of network issues.
#369 [13:47] <Sandal> I will try that and come back with results
#370 [13:47] <fristie> Matt, I have to delete all my minecraft files except the "saves"?
#371 [13:47] <mattym> Sandal, Make sure you restart the computer after uninstalling it.
#372 [13:48] <mattym> fristie, Yes, also keep the screenshots folder if you have any.
#373 [13:48] <fristie> Okey, I have badlion client to, those must be deleted aswell?
#374 [13:48] <mattym> fristie, Yes, you should not be using that client.
#375 [13:49] <fristie> Oke
#376 [13:49] * Sandal [webchat@78-11-176-138.static.ip.netia.com.pl] has quit. (Quit: webchat.esper.net)
#377 [13:49] * misspearl19 [webchat@94-208-167-204.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#378 [13:49] <fristie> And recource packs?
#379 [13:50] <mattym> fristie, Move that folder out to another location to save them. But do not replace them until everything is working again.
#380 [13:50] <fristie> Oke!
#381 [13:53] * Sandal [webchat@78-11-176-138.static.ip.netia.com.pl] has joined #minecrafthelp
#382 [13:53] <Sandal> It still crashes
#383 [13:53] <mattym> Sandal, And you are the Realm owner for it?
#384 [13:54] <Sandal> yes, everyone else can play on it just fine
#385 [13:54] <mattym> Sandal, You will need to contact Mojang support.
#386 [13:54] <mattym> ??> Sandal mojang/email
#387 [13:54] <Mightyena> Sandal: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#388 [13:54] <Mightyena> Sandal: Note: Do NOT send more than one at a time.
#389 [13:55] <Sandal> Mojang keeps saying that this is a java related issue so there is nothing they can do about it and they sent me here
#390 [13:56] <mattym> Sandal, Being "closed by the remote host" means the server is rejecting the connection. They need to do something to fix that server side.
#391 [13:57] <fristie> I deleted everything but louncher_log cant be deleted
#392 [13:57] <Sandal> ok, will message them, hope Ill get a reply soon, Im thinking about ditching realms for a server hosting
#393 [13:58] <mattym> fristie, Ok try to restart the game with the official launcher
#394 [13:58] * glar [webchat@107-128-155-16.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#395 [13:59] <glar> Hey, Somebody who I did not give permission seems to have logged onto my account and changed the name
#396 [13:59] <fristie> It is deleted now
#397 [13:59] <glar> ?
#398 [13:59] <mattym> glar, Have you changed the password for the account?
#399 [13:59] <glar> Yes.
#400 [13:59] <glar> Could the accounts name be reverted?
#401 [14:00] <mattym> glar, Then you will just need to wait 30 days from when it was changed, and revert it yourself.
#402 [14:00] <glar> It was just changed
#403 [14:00] <glar> and I was not the one who changed it
#404 [14:00] <mattym> glar, You still need to wait 30 days.
#405 [14:00] * glar [webchat@107-128-155-16.lightspeed.bcvloh.sbcglobal.net] has quit. (Client Quit)
#406 [14:00] <fristie> Is it an OG name, likee other people want it?
#407 [14:00] <fristie> oh
#408 [14:00] <fristie> Mattym Thank you soooo much, it works!
#409 [14:03] <fristie> By!
#410 [14:03] * fristie [webchat@178-85-168-103.dynamic.upc.nl] has quit. (Quit: webchat.esper.net)
#411 [14:06] * koft14 [webchat@c-71-192-136-28.hsd1.nh.comcast.net] has joined #minecrafthelp
#412 [14:06] <koft14> hey i just had a pretty bad error, wondering if it's reversible
#413 [14:07] <koft14> I tped back from the nether ( i had just done several short nether runs immediately before this) and noticed i was in the dark and taking suffocation damage.
#414 [14:08] * Vanessa [webchat@p57A560B1.dip0.t-ipconnect.de] has joined #minecrafthelp
#415 [14:09] <koft14> i figured I had encountered a minor bug and had portaled into the obsidian part of the nether portal, so i switched to peaceful to not die and lose all my xp and gear, and started mining my way out.
#416 [14:09] <Vanessa> Hello! i have a problem with my minecraft. cause i can't use the marketplace or the 5 you dont need a ip, anymore. I don't know what to do
#417 [14:09] * misspearl19 [webchat@94-208-167-204.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#418 [14:12] * Vanessa [webchat@p57A560B1.dip0.t-ipconnect.de] has quit. (Client Quit)
#419 [14:13] * Hey [webchat@p57A560B1.dip0.t-ipconnect.de] has joined #minecrafthelp
#420 [14:14] <Hey> hello, i have a question. i can't use the marketplace or Severs anymore.
#421 [14:14] * Hey [webchat@p57A560B1.dip0.t-ipconnect.de] has quit. (Client Quit)
#422 [14:26] <Sandal> how long should I wait for Mojang to reply to my ticket, and will it be via email?
#423 [14:27] * linuxCrash [webchat@cpe-98-24-155-193.carolina.res.rr.com] has joined #minecrafthelp
#424 [14:30] * Sandal [webchat@78-11-176-138.static.ip.netia.com.pl] has quit. (Quit: webchat.esper.net)
#425 [14:31] * threadingneedle [webchat@ip68-7-198-14.sd.sd.cox.net] has joined #minecrafthelp
#426 [14:31] <threadingneedle> opengl error won't let me play
#427 [14:33] <linuxCrash> I see topic says Launcher 2.1.367 is the only one supported. I have 2.1.13509, which I think is the most recent version for linux java edition. When I click play it just opens a window with "Error Game crashed An unexpected issue occurred and the game has crashed". I am launching with 'open output log', but nothing gets reported in that window.
#428 [14:40] * omri_5 [webchat@185.175.32.210] has quit. (Quit: webchat.esper.net)
#429 [14:44] * teoped [webchat@145.81-166-214.customer.lyse.net] has joined #minecrafthelp
#430 [14:45] <teoped> my pc crashed ("blue screend") whilst the server I host crashed
#431 [14:45] <teoped> the server I host run*
#432 [14:46] <teoped> I went into the server again after restarting my pc, only to find every chunk I had loaded scrambled, this includes my base, spawn and some more
#433 [14:46] <teoped> I was using /gamemode spectator, so I simply overloaded my PC's processor, leading to the crash
#434 [14:48] <linuxCrash> update: my issue was this https://bugs.mojang.com/browse/MCL-12973 and the work around still works.
#435 [14:49] * Missa_21 [webchat@pool-173-63-229-146.nwrknj.fios.verizon.net] has joined #minecrafthelp
#436 [14:54] <teoped> I don't think this is my issue
#437 [14:54] <Missa_21> I've been trying to connect to my boyfriend's server for days now. I keep getting the same message "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information". We've tried everything, turning off the firewall, resetting the server, and trying several different codes. What are we missing?
#438 [14:57] <linuxCrash> Missa_21 has anyone been able to connect to it from the outside? are you using the same versions?
#439 [14:57] <linuxCrash> teoped no, that was my issue, I was just updating what my fix was.
#440 [14:58] * SinjeRI__ [webchat@95-178-231-212.dsl.optinet.hr] has joined #minecrafthelp
#441 [14:59] * vvgu [webchat@ip4da96b1f.direct-adsl.nl] has joined #minecrafthelp
#442 [14:59] <teoped> ok
#443 [14:59] <teoped> this is my problem; https://imgur.com/a/mF02NZ1
#444 [15:00] <vvgu> hello, i cannot login to minecraft, my email and password are correct but when i click on the login button, nothing happends
#445 [15:00] <vvgu> someone knows what to do
#446 [15:01] <SinjeRI__> sorry i need log in u minecarft launcer but works me on the mob but we do not work on the laptop does not re register on the laptop what that I do I need to be just login but does not work
#447 [15:04] <SinjeRI__> wgzu me me too
#448 [15:05] * teoped [webchat@145.81-166-214.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#449 [15:05] <mattym> SinjeRI__ and vvgu do the instructions Mightyena will provide below.
#450 [15:05] <mattym> ?? tools/hjt
#451 [15:05] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#452 [15:05] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#453 [15:22] <SinjeRI__> what kind of link
#454 [15:23] * SinjeRI__ [webchat@95-178-231-212.dsl.optinet.hr] has joined #minecrafthelp
#455 [15:26] <SinjeRI__> I want to log in and when I squeeze then it doesn't react
#456 [15:28] * SinjeRI__ [webchat@95-178-231-212.dsl.optinet.hr] has quit. (Client Quit)
#457 [15:28] * SinjeRI__ [webchat@95-178-231-212.dsl.optinet.hr] has joined #minecrafthelp
#458 [15:28] <SinjeRI__> I want to log in and when I squeeze then it doesn't react
#459 [15:33] <SinjeRI__> I want to log in and when I squeeze then it doesn't react
#460 [15:34] * SinjeRI__ [webchat@95-178-231-212.dsl.optinet.hr] has quit. (Quit: webchat.esper.net)
#461 [15:48] * GabePlayz213 [webchat@75-109-67-22.chstcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#462 [15:49] <GabePlayz213> I cannot load up any version of java edition. I have redownloaded it an everything. Any suggestions?
#463 [15:50] * GabePlayz213 [webchat@75-109-67-22.chstcmtk02.res.dyn.suddenlink.net] has quit. (Client Quit)
#464 [15:51] * cbjork [webchat@c-67-164-214-178.hsd1.ca.comcast.net] has joined #minecrafthelp
#465 [15:52] <cbjork> I have my transaction id but my account is so old that it was deleted. What should I do?
#466 [15:58] * linuxCrash [webchat@cpe-98-24-155-193.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#467 [16:05] * diamondlord [webchat@c-73-71-211-4.hsd1.ca.comcast.net] has joined #minecrafthelp
#468 [16:05] <diamondlord> I NEED HELP!!!!!!!
#469 [16:05] <diamondlord> I CANNOT LOG INTO MY MINECRAFT!!!!!!!!!!
#470 [16:05] <diamondlord> I WASTED $26!!!!!!!!!!!!
#471 [16:05] <diamondlord> HELP ME PLEASE!!!!!!!!!
#472 [16:06] <diamondlord> I WILL SUE MINECRAFT
#473 [16:06] <diamondlord> YOU ALL ARE POOPY
#474 [16:06] <diamondlord> YOU ALL ARE HUMAN WASTE
#475 [16:07] <diamondlord> POOP COW
#476 [16:07] <diamondlord> COW POOP
#477 [16:07] <diamondlord> POOPY COW STINKER
#478 [16:07] <diamondlord> ADMIN WHERE ARE YOU!!!!!!!!!!!!!!!!!!!!!!
#479 [16:08] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Ping timeout: 189 seconds)
#480 [16:15] * mick [webchat@47-222-16-161.plptcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#481 [16:15] <mick> I forgot logins
#482 [16:17] * cbjork [webchat@c-67-164-214-178.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#483 [16:18] <mick> I don't remember my logins. I haven't been on in forever and need help
#484 [16:19] <mick> I don't remember my logins. I haven't been on in forever and need help
#485 [16:21] * mick [webchat@47-222-16-161.plptcmtk03.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#486 [16:22] * miles [webchat@c-73-194-65-7.hsd1.nj.comcast.net] has joined #minecrafthelp
#487 [16:25] <miles> my loader just updated for java edition, i loaded my game and now my whole world is messed up. 2 large mountainous pillars just reshaped the village i was using as a base and an xp farm and iron farm are messed up too
#488 [16:25] <miles> what did that update do?
#489 [16:25] * loot [webchat@cpe-104-34-165-200.socal.res.rr.com] has joined #minecrafthelp
#490 [16:26] <loot> Whenever I try to go into a server with
#491 [16:26] <loot> many people like hypixel,
#492 [16:26] <loot> io.netty.channel.abstractchannel$annotatedconnectexception: connection timed out
#493 [16:26] <loot> shows up
#494 [16:27] <loot> and then no further information
#495 [16:32] <miles> looking at it, it looks like random chunks 16x16 were moved around to other random places
#496 [16:35] * Svv020 [webchat@ip51cef7ee.speed.planet.nl] has joined #minecrafthelp
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#498 [16:38] <Svv020> Hi, I'm trying to login on my minecraft account, but ik keeps giving me the error "emailadress or password incorrect" or something. I've changed my password 2 times and when I logged in on my brothers laptop with the same combination of username and password worked it
#499 [16:38] <Svv020> Hi, I'm trying to login on my minecraft account, but ik keeps giving me the error "emailadress or password incorrect" or something. I've changed my password 2 times and when I logged in on my brothers laptop with the same combination of username and password worked it
#500 [16:39] * Svv020 [webchat@ip51cef7ee.speed.planet.nl] has left #minecrafthelp
#501 [16:51] * veronica [webchat@ip184-186-90-201.tu.ok.cox.net] has joined #minecrafthelp
#502 [16:52] <veronica> i just purchased minecraft java on my mac. Downloaded and now says system crashed everytime we go to play the game. It wont log in.
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#506 [17:18] * Pavi [webchat@c-98-221-20-130.hsd1.nj.comcast.net] has joined #minecrafthelp
#507 [17:19] <Pavi> Hi, I'm having trouble switching my old Minecraft premium account over to a mojang account
#508 [17:19] <Pavi> I can't remember the email address I used and I bought the game so long ago I can't find the receipt
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#510 [17:27] * SS12 [webchat@104-0-119-108.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#511 [17:28] <SS12> Minecraft is stuck on a the mojang loading screen. i am in version 1.15.2 and this wasn't happening yesterday.
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#513 [17:41] * SS12 [webchat@104-0-119-108.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#514 [17:49] * Pavi [webchat@c-98-221-20-130.hsd1.nj.comcast.net] has joined #minecrafthelp
#515 [17:50] <Pavi> Hi I'm having trouble migrating my old Minecraft Premium account to a Mojang account
#516 [17:51] <Pavi> I can't remember the email I used to set it up originally and I purchased it so long ago that I can't find the receipt
#517 [17:51] <Pavi> Additionally, I've guessed enough passwords that the Error! Too many failed attempts. Please try again later. message came up and hasn
#518 [17:51] <Pavi> 't gone away for hours
#519 [17:53] <Pavi> not passwords, emails*
#520 [18:02] * Balto201 [webchat@pool-173-54-186-16.nwrknj.fios.verizon.net] has joined #minecrafthelp
#521 [18:04] <Balto201> Hello, I seem to be having an issue with OpenGl, GL info: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread. But I have my GPU's updated to the latest driver
#522 [18:07] * eric [webchat@108-87-101-60.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#523 [18:07] <eric> when i try to log in it says "sorry you must be connected"
#524 [18:07] <eric> help
#525 [18:09] * eric [webchat@108-87-101-60.lightspeed.snantx.sbcglobal.net] has quit. (Client Quit)
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#527 [18:32] * TryingToHelpDaughter [webchat@d-72-9-1-197.md.cpe.atlanticbb.net] has joined #minecrafthelp
#528 [18:33] <Cobalt_Crafter> So, my friend is unable to connect to servers, whenever he tries it gives him the following error message. (io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information)
#529 [18:34] <TryingToHelpDaughter> Hello, Minecraft launcher crashes immediately. El Capitan, Java 14, Minecraft 1.15.2
#530 [18:34] <Cobalt_Crafter> We checked to see if the IP is correct, and I did a bit of research on this error and it is apparently an error when you can't connect on your end or you can't connect because it isn't a real server. I was wondering if you knew a way to fix this issue?
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#532 [18:38] * TryingToHelpDaughter [webchat@d-72-9-1-197.md.cpe.atlanticbb.net] has joined #minecrafthelp
#533 [18:38] <TryingToHelpDaughter> Launcher crashes immediately. El Capitan, Java 14, Minecraft 1.15.2
#534 [18:40] * Pavi [webchat@c-98-221-20-130.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#535 [18:40] * tripiblack [webchat@190.215.133.168] has joined #minecrafthelp
#536 [18:40] <tripiblack> hola
#537 [18:42] <tripiblack> tengo problemas al conectarme a un servidor vanilla de minecraft
#538 [18:42] <tripiblack> me desconecta luego de sierto tiempo o instantaneamente
#539 [18:43] <tripiblack> java.io.ioexception an existing connection was forcibly closed by the remote host
#540 [18:43] <tripiblack> y me da ese error
#541 [18:43] <tripiblack> o este
#542 [18:45] * tripiblack [webchat@190.215.133.168] has quit. (Quit: webchat.esper.net)
#543 [18:52] * Ghoki [webchat@185.34.122.12] has joined #minecrafthelp
#544 [18:52] <Ghoki> So
#545 [18:52] <Ghoki> I cant log in on any account
#546 [18:52] <Ghoki> It comes and goes sometimes
#547 [18:52] <Ghoki> but it's so annoying
#548 [18:52] <Ghoki> Any fixes?...
#549 [18:53] <Cobalt_Crafter> Im not an official person, but are you sure you have the right password?
#550 [18:54] <Ghoki> Yes
#551 [18:54] <Ghoki> Right password
#552 [18:54] <Ghoki> right email
#553 [18:54] <Cobalt_Crafter> ok
#554 [18:54] <Ghoki> cant even log in via minecraft.net
#555 [18:54] <Ghoki> login button wont work
#556 [18:54] <Ghoki> press it and it does nothing
#557 [18:54] <Cobalt_Crafter> no error messages or anything?
#558 [18:54] <Ghoki> nothing
#559 [18:54] <Ghoki> its unresponsive
#560 [18:56] <Cobalt_Crafter> I'm not sure then, sorry.
#561 [18:57] <Ghoki> No worries, thanks anyways.
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#563 [19:05] * dom [webchat@mtrlpq4613w-lp140-04-74-15-107-207.dsl.bell.ca] has joined #minecrafthelp
#564 [19:05] <dom> whenever i try to open minecraft there is an open gl error
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#566 [19:09] * OFFcelo1522 [webchat@131-161-105-15.rev.netcorporativa.com.br] has joined #minecrafthelp
#567 [19:11] <OFFcelo1522> Hello, I just bought Minecraft through the play store, but when I try to sign in to my Microsoft account, I try to connect endlessly or an error appears (error 9). How to solve?
#568 [19:12] * OFFcelo1522 [webchat@131-161-105-15.rev.netcorporativa.com.br] has quit. (Client Quit)
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#570 [19:21] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#571 [19:21] <Tatsuma> Hey, it keeps deleting my worlds? I don't know why but it has happend three times now. Where I will shut my computer, ending the game and then not be able to find my world again.
#572 [19:22] <Tatsuma> Why does it keep doing it and can I get them back?
#573 [19:27] * SPACECOWPIE [webchat@c-73-121-247-188.hsd1.tn.comcast.net] has joined #minecrafthelp
#574 [19:28] <SPACECOWPIE> My Minecraft keeps crashing while I am playing on servers.
#575 [19:28] * SPACECOWPIE [webchat@c-73-121-247-188.hsd1.tn.comcast.net] has quit. (Client Quit)
#576 [19:33] * yus [webchat@61.6.237.18] has joined #minecrafthelp
#577 [19:34] <yus> i just bought minecraft java edition, it says "error placing order"
#578 [19:35] <yus> but it goes through my bank account
#579 [19:38] <yus> @#minecrafthelp i just bought minecraft java edition, it says "error placing order"
#580 [19:38] <yus> @#minecrafthelp but it goes through my bank account
#581 [19:39] * Nully_Null [webchat@c-73-121-247-188.hsd1.tn.comcast.net] has joined #minecrafthelp
#582 [19:42] <Nully_Null> My Minecraft client (version 1.8.9) keeps abruptly crashing whilst I am playing on servers. Here is one of the many crash logs I have: https://pastebin.com/ieYb59uw Can anyone help me with this?
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#584 [19:43] * Daniel5 [webchat@d50-99-161-177.abhsia.telus.net] has joined #minecrafthelp
#585 [19:45] <Daniel5> I'm trying to sign in to minecraft windows 10 and i get the error message "we tried to sign you into your Microsoft account, but something went wrong"
#586 [19:48] * lp [webchat@cpc108959-cmbg20-2-0-cust971.5-4.cable.virginm.net] has joined #minecrafthelp
#587 [19:48] <lp> hello
#588 [19:48] <Daniel5> hi
#589 [19:50] <Daniel5> I'm trying to sign in to minecraft windows 10 and i get the error message "we tried to sign you into your Microsoft account, but something went wrong"
#590 [19:50] <lp> hi I can't login into minecraft
#591 [19:50] <lp> im using a mac
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#593 [19:52] * Daniel5 [webchat@d50-99-161-177.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#594 [19:55] * loot [webchat@cpe-104-34-165-200.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
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#596 [20:15] * Daniel1 [webchat@c-73-66-12-173.hsd1.ca.comcast.net] has joined #minecrafthelp
#597 [20:16] <Daniel1> what will happen if i open my world in a different version? for instance I am working on a world in snapshot 12w13b but would like to run the world in 1.15 so i can use world edit. I am scared however taht my build will be altered or erased if i do this. What should i do?
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#599 [20:18] * Tatsuma [webchat@c-98-215-168-83.hsd1.il.comcast.net] has joined #minecrafthelp
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#601 [20:21] <Andrio> Daniel1, 12w13b?
#602 [20:21] <Daniel1> 20w13b*
#603 [20:21] <Andrio> ah
#604 [20:22] <Andrio> Daniel1, opening a world in a newer version may make irreversible changes according to new features; opening in an older version may end up with anything not in that version being lost, if it works at all
#605 [20:22] <Andrio> You should probably take a backup first
#606 [20:23] <Daniel1> so if the world has lets say a castle i built, theoretically that should not be altered by changing versions? only something like the updated nether bioms would change?
#607 [20:23] <Andrio> It depends on what you built it out of.
#608 [20:24] <Daniel1> cobblestone, stone brick, all blocks that have been around for a few updates now
#609 [20:24] <Andrio> Mm
#610 [20:24] <Andrio> Daniel1, those should still work in this case.
#611 [20:25] <Daniel1> okay, last question, with the backup saved, how would i revert back to a backed up file if the world does become corrupted?
#612 [20:25] <Andrio> Daniel1, remove the corrupted world directory and put the copy back in.
#613 [20:26] <Daniel1> awesome, thank you for your time!
#614 [20:26] <Andrio> no problem.
#615 [20:31] * AJ6 [webchat@h209-169-196-66.ftclco.broadband.dynamic.tds.net] has joined #minecrafthelp
#616 [20:31] <AJ6> My login is not working and Ive changed the passwords with my email and copied and pasted and it still says invalid but I can log in to mojang.
#617 [20:32] <AJ6> I had to buy another account because mojang deleted my previous one
#618 [20:32] <AJ6> they havent responded to a single email over the course of one week
#619 [20:32] <AJ6> and I bet this chat doesnt work either
#620 [20:33] <Andrio> ??> AJ6 Mac/hosts
#621 [20:33] <Mightyena> AJ6: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#622 [20:33] <Mightyena> AJ6: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#623 [20:34] <AJ6> its not popping up
#624 [20:35] <AJ6> I am on a mac
#625 [20:35] <Andrio> AJ6, can you open a terminal?
#626 [20:35] <AJ6> yeah
#627 [20:35] <Andrio> ok
#628 [20:35] <AJ6> what do I type
#629 [20:35] <Andrio> AJ6, enter cat /private/etc/hosts | grep mojang
#630 [20:35] <Andrio> see whether you get any output from that
#631 [20:36] <AJ6> it gave me some numbers then some mojang url i think
#632 [20:36] <Andrio> ok
#633 [20:37] <Andrio> AJ6, we'll need to remove those
#634 [20:37] <AJ6> ok tell me how
#635 [20:37] <Andrio> AJ6, those are most likely traces of a pirated Minecraft installation; you'll need to remove those first.
#636 [20:37] <Andrio> ??> AJ6 Mac/hosts/edit
#637 [20:37] <Mightyena> AJ6: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#638 [20:37] <Mightyena> AJ6: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#639 [20:37] <Andrio> AJ6, also change your password after making those changes
#640 [20:38] <Andrio> ag
#641 [20:38] * lord| [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#642 [20:38] <Andrio> AJ6, when you have TextEdit open, remove all lines containing mojang from the file
#643 [20:38] <Andrio> https://support.apple.com/en-us/HT204012
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#645 [20:47] * lord| [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#646 [20:47] * Heartless [webchat@cpe-76-188-91-58.neo.res.rr.com] has joined #minecrafthelp
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#649 [20:59] * kyle [webchat@ool-182c18a8.dyn.optonline.net] has joined #minecrafthelp
#650 [21:00] * Dudaloopa42 [webchat@CPE5c769552cf12-CM5c769552cf10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#651 [21:00] <Dudaloopa42> hello?
#652 [21:00] <kyle> hi
#653 [21:00] <Dudaloopa42> Hey so my account seems to be bugging out
#654 [21:00] <Dudaloopa42> I havent logged on in a long while
#655 [21:01] <kyle> me too
#656 [21:01] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Ping timeout: 378 seconds)
#657 [21:01] <Dudaloopa42> and i went and made sure I still had an account
#658 [21:01] <Dudaloopa42> changed password etc
#659 [21:01] <kyle> brub i need help too
#660 [21:01] <Dudaloopa42> I know this is sad lowkey
#661 [21:01] <Dudaloopa42> I just wanna crush some minecraft
#662 [21:01] * Dudaloopa42 [webchat@CPE5c769552cf12-CM5c769552cf10.cpe.net.cable.rogers.com] has quit. (Client Quit)
#663 [21:01] <kyle> how tf do i get help
#664 [21:03] * Vinicius [webchat@177.170.140.84] has joined #minecrafthelp
#665 [21:04] <Vinicius> I don't have access to the account, because I don't have the email, but I still have the transition id
#666 [21:05] <Vinicius> What to do?
#667 [21:08] * Seasick23 [webchat@ip70-175-149-177.oc.oc.cox.net] has joined #minecrafthelp
#668 [21:10] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#669 [21:10] <Seasick23> Hello, I cannot log-into my Minecraft account, saying it is offline, despite my internet being just fine. I have searched about my problem and followed steps on deleting non-compatible folders but it still doesn't work. Do you have any other ideas to make it work?
#670 [21:16] * Justin [webchat@cpe-67-241-61-158.twcny.res.rr.com] has joined #minecrafthelp
#671 [21:17] <Justin> I don't know the email to my two minecraft accounts that I purchased years ago, all I can tell you are their usernames. Is there anyway you could help?
#672 [21:17] <Justin> I don't know the email to my two minecraft accounts that I purchased years ago, all I can tell you are their usernames. Is there anyway you could help?
#673 [21:20] * DemonWav [~DemonWav@2607:5300:201:3100::1b01] has left #minecrafthelp
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#675 [21:24] * Vinicius [webchat@177.170.140.84] has quit. (Quit: webchat.esper.net)
#676 [21:25] <Okay56> Hi guys. I’m currently using my friends Minecraft account (as he has play
#677 [21:25] <Okay56> *sorry
#678 [21:26] <Okay56> as he has multiple, to play on a server with my friends. My Minecraft launcher updated today and it made me sign in again (which it usually doesn’t) and when I signed in with the login details that I’ve use every time it said they were invalid, my friend changed that password and it still doesn’t work.
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#680 [21:40] * kyle [webchat@ool-182c18a8.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#681 [21:44] * Ghoki [webchat@185.34.122.12] has joined #minecrafthelp
#682 [21:44] <Ghoki> So
#683 [21:44] <Ghoki> Apparently
#684 [21:44] <Ghoki> from using vpns
#685 [21:44] <Ghoki> I am blocked from using the Mojang
#686 [21:44] <GreyVulpine> Indeed
#687 [21:44] <Ghoki> authentication servers
#688 [21:44] <Ghoki> even after disabling.
#689 [21:44] <Ghoki> Whats the best way to get unblocked?
#690 [21:44] <GreyVulpine> Time.
#691 [21:44] <Ghoki> Roughly how long?
#692 [21:45] <GreyVulpine> Couldn't tell you.
#693 [21:45] <Ghoki> Aight no worries
#694 [21:45] <Ghoki> thank you.
#695 [21:45] * Ghoki [webchat@185.34.122.12] has quit. (Client Quit)
#696 [21:55] * Nessa [webchat@mtrlpq0807w-lp130-01-70-26-254-166.dsl.bell.ca] has joined #minecrafthelp
#697 [21:55] <Nessa> How can I refund my game?
#698 [21:56] <GreyVulpine> https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#699 [21:57] <Nessa> Yes that's how I got here. I bought the game 5 mins ago but it's not the version I wanted.
#700 [21:58] * ripsave [webchat@203.217.75.32] has joined #minecrafthelp
#701 [21:58] <GreyVulpine> Nessa - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#702 [22:00] * Seasick23 [webchat@ip70-175-149-177.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#703 [22:09] <ripsave> https://paste.gg/p/anonymous/1ddcbc07049b41e49c0ca3610e3aa7e8 - - - cheers guys
#704 [22:17] * Nessa [webchat@mtrlpq0807w-lp130-01-70-26-254-166.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#705 [22:29] * John1234 [webchat@173-81-238-164.bklycmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#706 [22:31] <John1234> So, I'm having an issue with a friends realm. I timed out several times in a row, and then her realm disappeared from my realm list. She's tried to invite me again, kicking me and then inviting, and I have also uninstalled and then reinstalled. Still not appearing
#707 [22:35] * Drazit [webchat@190.113.159.8] has joined #minecrafthelp
#708 [22:35] <Drazit> hola
#709 [22:35] <Drazit> mire necesito ayuda porque no me deja comprar el juego minecraft java edition
#710 [22:36] <Drazit> se queda en confirmando transaccion, ya llevo esperando 1 hora y 30 minutos
#711 [22:36] * ack [webchat@175.106.9.42] has joined #minecrafthelp
#712 [22:36] <Drazit> hola
#713 [22:36] <Drazit> hello
#714 [22:36] <ack> yo
#715 [22:37] <Drazit> hola, mire yo tengo un problema al intentar comprar minecraft java edition
#716 [22:37] <Drazit> porque pongo todo bien pero se queda en confirmando transaccion y ya e esperado mas de 2 horas
#717 [22:37] <Drazit> porque pongo todo bien pero se queda en confirmando transaccion y ya e esperado mas de 2 horas
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#719 [22:38] <Drazit> hola hello
#720 [22:38] <Drazit> speaking spanish?
#721 [22:39] <Drazit> hello? hola?
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#723 [22:40] <ack> hi, i made my account a few hours ago (on mac) and i'm positive that the password and email are correct, but it says "invalid email or password" whenever i try to log in through the app itself. on the minecraft official website it won't even let me log in or register that i clicked the login button.
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#726 [22:41] <Drazit> hello hola
#727 [22:41] <Drazit> I need help
#728 [22:41] <Drazit> yo necesito ayuda
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#731 [22:52] <Midnight> Hey guys, looking for some help.. for some reason my minecraft times out after about 5-10 seconds of going on a server and would like to know how to fix it. I have already turned off my firewall and virus protection and my internet works just fine on any other game. Any ideas?
#732 [23:01] * Kurgon [webchat@okvlon5405w-lp130-1-69-158-60-158.dsl.bell.ca] has joined #minecrafthelp
#733 [23:01] <Kurgon> hello
#734 [23:01] <mattym> Midnight, Is it with a specific server?
#735 [23:01] <Kurgon> what is this
#736 [23:02] <Kurgon> how come when i requested a new password it didnt come to my email ?
#737 [23:02] <mattym> Kurgon, Are you sure you requested it to be sent to the correct email? And have you checked any spam or junk mail folders in the email?
#738 [23:03] <Kurgon> yeah i have its going to the right email and i have checked all my folders
#739 [23:04] <mattym> Kurgon, Then you will need to contact Mojang support for assistance.
#740 [23:04] <mattym> ??> Kurgon account/send-email
#741 [23:04] <Mightyena> Kurgon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#742 [23:05] <Midnight> Its all servers!
#743 [23:06] <mattym> Midnight, See what happens if you try to connect to this test server: mctest.ae97.net
#744 [23:07] <Midnight> Yeah, same thing
#745 [23:07] <mattym> ??> Midnight tools/hjt
#746 [23:07] <Mightyena> Midnight: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#747 [23:07] <Mightyena> Midnight: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#748 [23:08] <Midnight> okay, one sec
#749 [23:09] <Midnight> https://paste.ubuntu.com/p/PJZcJ7SsGt/
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#751 [23:11] <mattym> Midnight, Not seeing anything in the report that would cause network issues.
#752 [23:11] <mattym> Midnight, Are you on a home internet connection?
#753 [23:11] <MikeDnutZz> i cannot log into the minecraft launcher it says invalid user and password but im sure its correct because i just logged in on minecraft.net
#754 [23:11] <MikeDnutZz> yes i am
#755 [23:12] <Midnight> Yeah, I'm connected over wifi
#756 [23:12] <mattym> Midnight, Is it to a regular modem/router or a mobile hotspot?
#757 [23:12] <Midnight> model/router. I'm connected over %g
#758 [23:12] <Midnight> 5G**
#759 [23:13] <mattym> Midnight, So its a hotspot.
#760 [23:13] <mattym> Midnight, Or do you mean the 5Ghz wifi option?
#761 [23:14] <Midnight> No, not a hotspot, its a modem
#762 [23:15] <mattym> Midnight, See if it works if you are wired into the modem. The timeout error just means you are not getting a fast enough stable connection to the servers.
#763 [23:16] <Midnight> ah gotcha, its a tower, so I can't really move it
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#768 [23:38] * Branddon [webchat@097-090-129-071.biz.spectrum.com] has joined #minecrafthelp
#769 [23:38] <Branddon> Forgot email
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