#1 [00:46] * John3 [webchat@S0106105611be4a1e.ed.shawcable.net] has joined #minecrafthelp
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#3 [00:46] <John3> Hello
#4 [00:47] <John3> I was wondering how I can get a refund
#5 [00:47] <John3> on my Java Edition
#6 [00:47] <John3> I need a refund in order to buy the windows 10 edition
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#10 [01:07] * Steven [webchat@071-080-134-011.res.spectrum.com] has joined #minecrafthelp
#11 [01:08] <Steven> I purchased the game at least 5 years ago, and I only remember my username. I'm not sure which original account its under, and I would prefer not to re purchase the game
#12 [01:10] * More [webchat@ool-1892b273.dyn.optonline.net] has joined #minecrafthelp
#13 [01:10] <More> My mine craft wont launch
#14 [01:14] * Steven [webchat@071-080-134-011.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#15 [01:44] * Zefu [webchat@157.34.11.127] has joined #minecrafthelp
#16 [01:45] <Zefu> When i cluck on
#17 [01:45] * Tom [webchat@147.210.70.115.static.exetel.com.au] has joined #minecrafthelp
#18 [01:46] <Zefu> When i click on sign in it does not load sign in page.
#19 [01:46] <Tom> hello i had an account in 2011/2012 and i am trying to recover it
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#22 [02:12] * Sean [webchat@204.141.215.66] has joined #minecrafthelp
#23 [02:13] <Sean> I cant get the game to load in any version i get to the mojang load screen and it get stuck right at the end i even uninstalled it and reinstalled it to my laptop but no luck
#24 [02:42] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#25 [02:47] * diyttouwu [webchat@187-167-222-152.static.axtel.net] has joined #minecrafthelp
#26 [02:47] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#27 [02:48] * jorjia [webchat@120.147.74.63] has joined #minecrafthelp
#28 [02:48] <jorjia> hi
#29 [02:48] * diyttouwu [webchat@187-167-222-152.static.axtel.net] has quit. (Client Quit)
#30 [02:48] <jorjia> someone help
#31 [03:05] * skeletor013 [webchat@c-24-35-114-96.customer.broadstripe.net] has joined #minecrafthelp
#32 [03:06] <skeletor013> hello trying to redeem my free windows 10 edition copy of minecraft and i keep getting this error Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#33 [03:08] * Absol [~Absol@hunter.of.the.devilincarnate.net] has joined #minecrafthelp
#34 [03:38] * BigShirma123 [webchat@175.37.228.241] has joined #minecrafthelp
#35 [03:39] <BigShirma123> I want a refund on my Minecraft java
#36 [03:40] * BigShirma123 [webchat@175.37.228.241] has quit. (Client Quit)
#37 [04:50] * Xeyame [~Xeyame@server-127prx.xeya.me] has quit. (Ping timeout: 204 seconds)
#38 [04:52] * fatago [webchat@86.93.70.170] has joined #minecrafthelp
#39 [04:52] <fatago> hey
#40 [04:54] <fatago> I can't register an account because i tryed login in on my old one I think iam banned now could you unban my IP? Iam trying to make a new purchase
#41 [04:57] * fatago [webchat@86.93.70.170] has quit. (Client Quit)
#42 [05:20] * MereNika29 [webchat@95.27.43.41] has joined #minecrafthelp
#43 [05:22] <MereNika29> Greetings! Yesterday I bought a MInecraft Java Edition license key (spend 1900 roubles), but there is no license key on my email, and on website there was an error that I should check my credit card data. But it was all correct, and my money is gone now. How can we resolve this problem?
#44 [05:38] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#45 [05:45] * __Lucky_Owl__ [webchat@071-094-100-007.res.spectrum.com] has joined #minecrafthelp
#46 [05:46] <__Lucky_Owl__> what should i do if i load my game and it keeps displaying in bars/ lines
#47 [05:49] <__Lucky_Owl__> hellow?
#48 [05:49] <__Lucky_Owl__> ji?
#49 [05:49] <__Lucky_Owl__> hi?
#50 [05:50] <MereNika29> Check rules and wait for the answer...
#51 [05:51] <__Lucky_Owl__> sorry
#52 [05:55] * Voon [webchat@175.137.225.136] has joined #minecrafthelp
#53 [05:57] <Voon> i bought my account from shopee and they set like questions so i cannot change password.
#54 [05:58] * SinjeRI__ [webchat@95-178-231-212.dsl.optinet.hr] has joined #minecrafthelp
#55 [05:59] <SinjeRI__> I press log in but nothing happens
#56 [06:00] <Voon> no i mean i cannot change the password
#57 [06:01] <__Lucky_Owl__> what should i do if i load my game and it keeps displaying in bars/ lines
#58 [06:01] <MereNika29> [#MineCraftHelp] Mojang Support is currently dealing with a very large backlog of account support requests. We cannot offer any faster help for account related issues (forgotten emails/passwords/security questions, or the inability to receive reset emails for them), you will need to wait for Mojang support to assist you.
#59 [06:02] <__Lucky_Owl__> is there a support number i can call?
#60 [06:03] * Voon [webchat@175.137.225.136] has quit. (Quit: webchat.esper.net)
#61 [06:03] <SinjeRI__> I bought a java actually code and I'm going to press the log in and nothing happens
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#63 [06:10] * combatants [~lol768@125.166.116.252] has joined #minecrafthelp
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#65 [06:11] * __Lucky_Owl__ [webchat@071-094-100-007.res.spectrum.com] has joined #minecrafthelp
#66 [06:12] <__Lucky_Owl__> what should i do if i load my game and it keeps displaying in bars/ lines
#67 [06:12] <__Lucky_Owl__> what should i do if i load my game and it keeps displaying in bars/ lines
#68 [06:12] <__Lucky_Owl__> what should i do if i load my game and it keeps displaying in bars/ lines
#69 [06:13] <SinjeRI__> I press log in but nothing happens
#70 [06:13] <SinjeRI__> I press log in but nothing happens
#71 [06:13] <SinjeRI__> I press log in but nothing happens
#72 [06:13] <SinjeRI__> plzz
#73 [06:17] * __Lucky_Owl__ [webchat@071-094-100-007.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#74 [06:20] * kel [webchat@95.150.249.5] has joined #minecrafthelp
#75 [06:21] <kel> can we put minecraft on our google chrome laptop please
#76 [06:23] <SinjeRI__> I press log in but nothing happens
#77 [06:23] <SinjeRI__> I press log in but nothing happens
#78 [06:23] <SinjeRI__> I press log in but nothing happens
#79 [06:23] <SinjeRI__> I press log in but nothing happens
#80 [06:23] <SinjeRI__> I press log in but nothing happens
#81 [06:25] <Andrio> kel, unfortunately Chromebooks can't run Java Edition
#82 [06:26] <Andrio> ??> SinjeRI__ tools/HJT
#83 [06:26] <Mightyena> SinjeRI__: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#84 [06:26] <Mightyena> SinjeRI__: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#85 [06:28] <kel> can we put minecraft on our google chrome laptop please
#86 [06:28] <kel> Andrio thank you
#87 [06:29] <SinjeRI__> thank you
#88 [06:32] <SinjeRI__> should I send a link here
#89 [06:35] * Kraine [webchat@78.16.198.249] has joined #minecrafthelp
#90 [06:36] <Kraine> hi i have bought minecraft in 2014 and recently wanted to start playing but when i went to get code for windows 10 edition it says you are temporarily out of them?
#91 [06:43] <SinjeRI__> https://paste.ubuntu.com/p/3gWPPSrkqB/
#92 [06:49] <SinjeRI__> when I will be able to log in
#93 [06:55] <SinjeRI__> when I will be able to log in
#94 [07:00] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#95 [07:01] <SinjeRI__> when I will be able to log in
#96 [07:22] <Andrio> ??> SinjeRI__info/MCLeaks
#97 [07:23] <Andrio> hm?
#98 [07:24] <Andrio> SinjeRI__, there seem to be traces of a MCLeaks/similar installation there; you'll need to remove that.
#99 [07:25] <Andrio> SinjeRI__, go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the file name and press "Open"
#100 [07:25] <Andrio> SinjeRI__, then remove all lines containing 'mojang' from that file, then change your password
#101 [07:28] * gamer [webchat@c-73-149-217-199.hsd1.nh.comcast.net] has joined #minecrafthelp
#102 [07:28] <gamer> hi I can't log into my account because I don't remember my security questions
#103 [07:29] * gamer [webchat@c-73-149-217-199.hsd1.nh.comcast.net] has quit. (Client Quit)
#104 [07:31] * SinjeRI__ [webchat@95-178-231-212.dsl.optinet.hr] has quit. (Quit: webchat.esper.net)
#105 [07:35] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#106 [07:49] * turret001 [webchat@178.233.148.196] has joined #minecrafthelp
#107 [07:51] <turret001> Hello! I bought Minecraft Java edition and money was withdrawn from my account but I never received any receipts and minecraft.net says I need to buy Minecraft in order to change my skin. I tried using support page to contact minecraft/mojang but all I got was replies that had nothing to do with my question. What should I do?
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#110 [09:01] * melonz [webchat@92.40.168.10.threembb.co.uk] has joined #minecrafthelp
#111 [09:01] <melonz> hey
#112 [09:01] * melonz [webchat@92.40.168.10.threembb.co.uk] has quit. (Client Quit)
#113 [09:01] <SlMcNm_> Hello first, can I speak Turkish?
#114 [09:02] <SlMcNm_> hello can i speak turkish
#115 [09:02] * SlMcNm_ [webchat@88.242.133.27] has quit. (Client Quit)
#116 [09:42] * joangi11 [webchat@179.156.129.228] has joined #minecrafthelp
#117 [09:42] <joangi11> oi gente
#118 [09:42] <joangi11> i have to speak english ? because im brazilian
#119 [09:42] <joangi11> somebody can help me?
#120 [09:42] <joangi11> i had a problem
#121 [09:43] <joangi11> can somebody talk to me
#122 [09:43] <joangi11> please
#123 [09:43] <joangi11> i follow some instructions in a site, and i have this :
#124 [09:43] <joangi11> https://paste.ubuntu.com/p/5DWThWsCS5/
#125 [09:44] <joangi11> that is the relatory of my problem
#126 [09:44] <joangi11> nobody?
#127 [09:46] <joangi11> i will wait.
#128 [09:56] * combatants [~lol768@125.166.116.252] has quit. (Ping timeout: 190 seconds)
#129 [09:58] * Alvin [webchat@c-76-117-10-171.hsd1.nj.comcast.net] has joined #minecrafthelp
#130 [09:59] <Alvin> For my account since i bought it before 2018 it says i can get a free windows 10 version but when i tried to claim it, it said they were out of gift codes and that they'll have some soon do you know when that'll be
#131 [10:04] <joangi11> somebody to help me
#132 [10:04] <joangi11> i think this is a bad support
#133 [10:07] * caius [webchat@host84-66-dynamic.50-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#134 [10:07] <caius> i have problems with log in
#135 [10:07] <caius> somebody can help me?
#136 [10:15] * joangi11 [webchat@179.156.129.228] has quit. (Quit: webchat.esper.net)
#137 [10:25] * connor [webchat@host31-50-58-70.range31-50.btcentralplus.com] has joined #minecrafthelp
#138 [10:25] <connor> hi
#139 [10:26] <caius> hi
#140 [10:26] <connor> my account is asking security questions i don't know the answer too, i can't change these questions because i do not have access to the email my account is linked too
#141 [10:27] * DannyCall [webchat@cpe-24-93-161-227.neo.res.rr.com] has joined #minecrafthelp
#142 [10:27] <caius> man i have problem too
#143 [10:27] <caius> waiting for someone who can help me
#144 [10:27] <connor> what actually is this
#145 [10:28] <connor> do we just wait
#146 [10:28] <DannyCall> a support chat?
#147 [10:28] <connor> okay
#148 [10:28] <caius> kind a
#149 [10:28] <connor> any ideas
#150 [10:28] <caius> we have to wait here
#151 [10:28] <connor> okay
#152 [10:28] <caius> 20 mins still nothing
#153 [10:29] * DannyCall [webchat@cpe-24-93-161-227.neo.res.rr.com] has quit. (Client Quit)
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#155 [10:33] * ryan [webchat@180.191.118.52] has joined #minecrafthelp
#156 [10:34] * ryan is now known as Guest32211
#157 [10:34] <Guest32211> hello! im having struggles with logging in minecraft
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#159 [10:35] * MereNika29 [webchat@95.27.43.41] has quit. (Quit: webchat.esper.net)
#160 [10:39] * MV_Slxyer [webchat@71-140-202-59.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#161 [10:41] <MV_Slxyer> i cant play minecraft whenever i click play it says an error has occured
#162 [10:49] * Person [webchat@CPE0c473d7578d3-CM0c473d7578d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#163 [10:49] <Person> So ever since the new infinite snapshot has been released
#164 [10:49] <Person> my worlds didnt transfer over
#165 [10:49] <Person> is there a way to change this?
#166 [10:51] * Cole [webchat@c-107-3-108-130.hsd1.vt.comcast.net] has joined #minecrafthelp
#167 [10:51] <Person> but they are still available on 1.15.2
#168 [10:52] <Person> but i have been using snapshot exclusive blocks so im not sure what technical issues would rise.
#169 [10:52] <Cole> Hey so i basically created my account on a school email which was deactivated and I've been trying to transfer the account to a new email but I cant find a link
#170 [10:53] <Cole> Every time I click the link they give you for that issue it sends you to the basic support page that you have to sort through
#171 [11:05] * Person [webchat@CPE0c473d7578d3-CM0c473d7578d0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#172 [11:31] * Person [webchat@CPE0c473d7578d3-CM0c473d7578d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#173 [11:31] <Person> i opened the new infinite snapshot and none of my worlds transferred
#174 [11:36] * MV_Slxyer [webchat@71-140-202-59.lightspeed.brhmal.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#175 [11:43] * MoR_BeX [webchat@45.9.46.170] has joined #minecrafthelp
#176 [11:45] * Lukas [webchat@70-224-64-14.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#177 [11:47] <Lukas> Hello, I was having issues logging into my old Minecraft account from a few years ago. I know the username and email (if it hasn't been changed) and I was wondering if there was any way I could get it back. Thanks!
#178 [11:47] <MoR_BeX> Hello! when i typing my account email and pass it says ''Invalid Email or Password'' i was thinking i was typing my pass wrong and i changed it 2 times but problem didn't solve it. Can someone help me?
#179 [12:16] * Andrew3 [webchat@210.195.11.46] has joined #minecrafthelp
#180 [12:16] <Andrew3> Hello
#181 [12:17] <Andrew3> Can anyone help me with a Refund?
#182 [12:21] * desirednacho [webchat@cpe-74-73-107-122.nyc.res.rr.com] has joined #minecrafthelp
#183 [12:23] * Andrew3 [webchat@210.195.11.46] has quit. (Quit: webchat.esper.net)
#184 [12:39] * whoartthousir [webchat@ip98-182-254-221.lv.lv.cox.net] has joined #minecrafthelp
#185 [12:41] <whoartthousir> I can not access my account on both the launcher or the minecraft.net website. whenever i try to connect to the launcher and login, it says that I need to check if im online, but all other network systems on my computer are still working,
#186 [12:47] * Stucckindoors [webchat@S01061cabc06a4b33.vs.shawcable.net] has joined #minecrafthelp
#187 [12:48] <Stucckindoors> Hello?
#188 [12:50] <Stucckindoors> I just got Minecarft realms and it wont let me log in
#189 [12:52] <Stucckindoors> "Failed to verify username"
#190 [13:03] * frehag11 [webchat@dhcp-16135.dhcp.sognenett.no] has joined #minecrafthelp
#191 [13:03] <frehag11> hey i cant get into my minecraft account
#192 [13:04] * frehag11 [webchat@dhcp-16135.dhcp.sognenett.no] has quit. (Client Quit)
#193 [13:16] * Stucckindoors [webchat@S01061cabc06a4b33.vs.shawcable.net] has joined #minecrafthelp
#194 [13:34] * Cupi2012 [webchat@25.63.151.186.static.intelnet.net.gt] has joined #minecrafthelp
#195 [13:35] * cvn [webchat@50-26-2-78.amrlcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#196 [13:35] <cvn> how can we play latest snapshot that is not a lame april fools joke?
#197 [13:35] * cvn [webchat@50-26-2-78.amrlcmtk01.res.dyn.suddenlink.net] has quit. (Client Quit)
#198 [13:37] <Cupi2012> Hi, I don't know if here you can help me with my problem. I have downloaded Minecraft at my iPad 6th generation an in my iPhone X. Since yesterday, I have problems connecting in the iPad. The app closes 30 seconds after I log in. At my iPhone, I don't have that problem. Both are updated with the latest iOs
#199 [13:38] * David [webchat@c-66-30-24-72.hsd1.ma.comcast.net] has joined #minecrafthelp
#200 [13:44] <David> When ever I attempt to long in to any Minecraft account on the Minecraft launcher on my computer it says "Sorry! Make sure you are online and try again," I've had this issue for quite a long time now and would appreciate help.
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#202 [14:13] * TheSilentLink [~TheSilent@host86-139-72-99.range86-139.btcentralplus.com] has quit. (Ping timeout: 204 seconds)
#203 [14:16] * TheSilentLink [~TheSilent@host86-139-72-99.range86-139.btcentralplus.com] has joined #minecrafthelp
#204 [14:23] * lord| [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#205 [14:23] * nate6 [webchat@cpe-67-244-40-161.maine.res.rr.com] has joined #minecrafthelp
#206 [14:24] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#207 [14:24] <nate6> hello I cannot log in and reset password emails are not sending to me
#208 [14:26] * nate6 [webchat@cpe-67-244-40-161.maine.res.rr.com] has quit. (Client Quit)
#209 [14:31] * Wug [~Wug@wuggl.es] has joined #minecrafthelp
#210 [14:39] * nate6 [webchat@cpe-67-244-40-161.maine.res.rr.com] has joined #minecrafthelp
#211 [14:40] <nate6> I am not receiving reset password emails. I never changed emails for the account. I have the purchase ID ready
#212 [14:43] * Nivk [webchat@cpc73830-dals21-2-0-cust742.20-2.cable.virginm.net] has joined #minecrafthelp
#213 [14:45] <Nivk> Hi all - I'm trying to use Minecraft after not playing for 4 or 5 years. I downloaded it to my laptop and it says 'Invalid email or password'. I clicked forgot password, changed my password, and it's still not working. I then changed my password a second time and it's still saying the email and password is wrong even though it's 100% correct. Can a
#214 [14:45] <Nivk> nyone help?
#215 [14:53] * b4 [webchat@104-178-252-91.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#216 [14:54] <b4> hi there! I bought Minecraft for my computer but when I downloaded the software won't open
#217 [14:56] <b4> this is what it says
#218 [14:57] * nate6 [webchat@cpe-67-244-40-161.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#219 [14:57] <b4> "if you are running from a dmg please drag to applications an try again"
#220 [14:58] * b4 [webchat@104-178-252-91.lightspeed.sndgca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#221 [15:01] * nate6 [webchat@cpe-67-244-40-161.maine.res.rr.com] has joined #minecrafthelp
#222 [15:04] <nate6> hello #mincrafthelp I am not receiving reset password emails, I never changed my email, therefore my account may have been stolen? I have purchase ID ready.
#223 [15:16] * gooser [webchat@140-186-165-156-dynamic.midco.net] has joined #minecrafthelp
#224 [15:17] <gooser> logged into server all blocks are of a different block and all funky and i can hardly move around. character is constantly jumping and glitching
#225 [15:18] <gooser> for example stone appears to be torches and slabs are just thin yellow slabs and some blocks show fire or water blocks
#226 [15:23] * Cesar [webchat@c-69-137-32-170.hsd1.md.comcast.net] has joined #minecrafthelp
#227 [15:24] <Cesar> I need help by signing in to my playstation with my Microsoft account.
#228 [15:24] * jsparrow [webchat@cpe-23-241-225-162.socal.res.rr.com] has joined #minecrafthelp
#229 [15:25] <jsparrow> Hi everyone. just opened up my Minecraft java game and all my creative worlds are missing. please help
#230 [15:26] * Dan [webchat@107-131-193-4.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#231 [15:26] <Dan> I need help resetting password.
#232 [15:28] * GreyVulpine [~ident@c-73-145-7-72.hsd1.mi.comcast.net] has joined #minecrafthelp
#233 [15:30] * David [webchat@c-66-30-24-72.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
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#237 [15:34] * McKenna [webchat@173-26-54-128.client.mchsi.com] has joined #minecrafthelp
#238 [15:39] <McKenna> I wanted to redeem the code Minecraft windows 10 edition for free since I got the java edition before October of 2018. So when I went to get the code it said I had already redeemed it, and now I can not get this edition. Is there anyway I'm able to get a new code?
#239 [15:41] * nate6 [webchat@cpe-67-244-40-161.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#240 [15:44] * whoartthousir [webchat@ip98-182-254-221.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
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#242 [15:48] * wifirip [webchat@178-223-151-55.dynamic.isp.telekom.rs] has joined #minecrafthelp
#243 [15:48] <wifirip> hello
#244 [15:48] * Anakinski [webchat@31.130.96.140] has joined #minecrafthelp
#245 [15:48] <wifirip> i just installed my new windows and tried to install minecraft
#246 [15:48] * BaconBMW [webchat@ip-18-18.net.ksu.edu] has joined #minecrafthelp
#247 [15:48] <Anakinski> hi, i wanted to log into the minecraft despite previous login problems as if i had the wrong password even though it was good. Several times I tried to change the password, but it also did nothing. I wrote e-mails to Mojang Help several times, but it also had no effect. I am asking for quick help.
#248 [15:49] <wifirip> but when i try it just stuck at start
#249 [15:49] <wifirip> https://prnt.sc/rr4027
#250 [15:50] <BaconBMW> Hi, I bought the Java edition recently for my PC and I meant to buy the Windows 10 version to be able to cross play with my siblings on PS4, how would I go about not getting a refund but just switching to the Windows 10 version?
#251 [15:51] * Anakinski [webchat@31.130.96.140] has quit. (Client Quit)
#252 [15:51] * Anakinski [webchat@31.130.96.140] has joined #minecrafthelp
#253 [15:51] <Anakinski> hi, i wanted to log into the minecraft despite previous login problems as if i had the wrong password even though it was good. Several times I tried to change the password, but it also did nothing. I wrote e-mails to Mojang Help several times, but it also had no effect. I am asking for quick help.
#254 [15:54] * Anakinski [webchat@31.130.96.140] has joined #minecrafthelp
#255 [15:54] <Anakinski> hi, i wanted to log into the minecraft despite previous login problems as if i had the wrong password even though it was good. Several times I tried to change the password, but it also did nothing. I wrote e-mails to Mojang Help several times, but it also had no effect. I am asking for quick help.
#256 [15:55] * Anakinski [webchat@31.130.96.140] has quit. (Client Quit)
#257 [15:57] <wifirip> @Anakinski
#258 [15:57] <wifirip> Dont spam
#259 [15:57] <wifirip> Justwait
#260 [16:04] * wifirip4 [webchat@178-223-151-55.dynamic.isp.telekom.rs] has joined #minecrafthelp
#261 [16:05] * wifirip4 [webchat@178-223-151-55.dynamic.isp.telekom.rs] has quit. (Client Quit)
#262 [16:06] * Srinvisible [webchat@186.104.164.104] has joined #minecrafthelp
#263 [16:07] <Srinvisible> hello, i need help because my minecraft doesn´t run for a error named GLFW error 65542
#264 [16:07] * wifirip [webchat@178-223-151-55.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#265 [16:18] * jsparrow [webchat@cpe-23-241-225-162.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#266 [16:23] * Zildan [webchat@71-38-24-179.lsv2.qwest.net] has joined #minecrafthelp
#267 [16:23] <Zildan> Hello, my MC account was stolen and the password was somehow stolen
#268 [16:23] <Zildan> not stolen, meant changed lol
#269 [16:24] * boeke [webchat@d54C50B31.access.telenet.be] has joined #minecrafthelp
#270 [16:25] * superspiderxc [webchat@71.10.149.58] has joined #minecrafthelp
#271 [16:25] <superspiderxc> WHen i try to run minecraft from the launcher, I click "Play" but it never opens the game.
#272 [16:26] * e9 [webchat@37.152.245.154] has joined #minecrafthelp
#273 [16:26] <superspiderxc> I've uninstalled everything and reinstalled but i get the same issue
#274 [16:28] <e9> Hello
#275 [16:28] <superspiderxc> Hi. Are you able to help?
#276 [16:29] <e9> no im just a normal guy looking for help too
#277 [16:29] * Zildan [webchat@71-38-24-179.lsv2.qwest.net] has quit. (Quit: webchat.esper.net)
#278 [16:30] * superspiderxc [webchat@71.10.149.58] has quit. (Client Quit)
#279 [16:30] * tyteen4a03 [~tyteen4a0@2a03:b0c0:1:d0::61:b001] has joined #minecrafthelp
#280 [16:30] <boeke> The versions 1.15, 1.14, 1.13 work with me but all of the others versions don't. Everytime i go on the other versions it crashes and says 'An unexpected issue occurred and the game crashed.' And my computer is Linux.
#281 [16:30] <boeke> The versions 1.15, 1.14, 1.13 work with me but all of the others versions don't. Everytime i go on the other versions it crashes and says 'An unexpected issue occurred and the game crashed.' And my computer is Linux.
#282 [16:30] * tyteen4a03 [~tyteen4a0@2a03:b0c0:1:d0::61:b001] has left #minecrafthelp
#283 [16:44] * kevin3 [webchat@c-73-166-186-166.hsd1.tx.comcast.net] has joined #minecrafthelp
#284 [16:45] <kevin3> my minecraft realms kicks me out every ten seconds and ive tried reseting router flushing dns reseting pc uninstalling minecraft and i dont know what to do
#285 [16:47] * Olw_ [webchat@cpe-96-29-8-7.kya.res.rr.com] has joined #minecrafthelp
#286 [16:48] <Olw_> I'm having trouble with my game, to have the game load up I have to use task manager and I can not see another players skins.
#287 [16:48] <Olw_> I'm having trouble with my game, to have the game load up I have to use task manager and I can not see another players skins.
#288 [16:49] * Olw_ [webchat@cpe-96-29-8-7.kya.res.rr.com] has left #minecrafthelp
#289 [16:50] * yellaju [webchat@88.223.148.71] has joined #minecrafthelp
#290 [16:50] <yellaju> Hello, could you please delete my realm - Nikita? I just seem can't do it at all.
#291 [16:55] * Pijandursta [webchat@79-101-74-224.dynamic.isp.telekom.rs] has joined #minecrafthelp
#292 [16:55] <Pijandursta> Unable to update laucher
#293 [16:55] <Pijandursta> i deinstalled minecraft and now i cant install it
#294 [16:56] <Pijandursta> what to do?
#295 [16:59] * trummy [webchat@c-73-83-192-147.hsd1.wa.comcast.net] has joined #minecrafthelp
#296 [16:59] * lord| [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#297 [17:00] <trummy> If I buy Minecraft realms on my computer, can I then use them on my Nintendo switch?
#298 [17:00] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#299 [17:01] * trummy [webchat@c-73-83-192-147.hsd1.wa.comcast.net] has quit. (Client Quit)
#300 [17:07] * kevin3 [webchat@c-73-166-186-166.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#301 [17:07] * Pijandursta [webchat@79-101-74-224.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#302 [17:08] * luk [webchat@70.15.70.231] has joined #minecrafthelp
#303 [17:10] <luk> i just downloaded minecraft on my mac and everytime i try to open it it says "minecraft launcher quit unexpectedly"
#304 [17:13] * lilweezy29 [webchat@rrcs-65-30-87-109.central.biz.rr.com] has joined #minecrafthelp
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#306 [17:14] * e9 [webchat@37.152.245.154] has quit. (Quit: webchat.esper.net)
#307 [17:14] <lilweezy29> How can i refund Minecraft Dungeons? I accidentally bought it with the wrong account
#308 [17:19] * lilweezy29 [webchat@rrcs-65-30-87-109.central.biz.rr.com] has quit. (Quit: webchat.esper.net)
#309 [17:21] * yellaju [webchat@88.223.148.71] has quit. (Quit: webchat.esper.net)
#310 [17:26] * Gfc [webchat@bl5-4-4.dsl.telepac.pt] has joined #minecrafthelp
#311 [17:26] <Gfc> Hey, i think my minecraft account has been hacked
#312 [17:29] * boeke [webchat@d54C50B31.access.telenet.be] has quit. (Quit: webchat.esper.net)
#313 [17:32] * profcont [webchat@c-73-71-237-68.hsd1.ca.comcast.net] has joined #minecrafthelp
#314 [17:33] <Gfc> socorro
#315 [17:33] <Gfc> ayudame
#316 [17:34] * Lucas [webchat@pool-96-241-157-31.washdc.fios.verizon.net] has joined #minecrafthelp
#317 [17:34] <Lucas> Hello
#318 [17:35] <Lucas> When i start the minecraft laucher it pops up and allows me to input my information. Then when i clikc login, it says invaild. I know the PW and User are correct and beleive i have a lock on my IP address or something from joining. I was able to sign in to the account both website and launcher on another laptop. But now it is saying sorry i need to
#319 [17:35] <Lucas> be online... im connected to Wifi and all.
#320 [17:42] * profcont [webchat@c-73-71-237-68.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#321 [17:45] * Gfc [webchat@bl5-4-4.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#322 [17:50] * Em0 [webchat@c-24-2-231-239.hsd1.ct.comcast.net] has joined #minecrafthelp
#323 [17:51] <Em0> i do not know how to install a driver to run the game. A notice comes up and says the drivers aren't updated
#324 [17:52] <mattym> ??> Em0 win/dxdiag
#325 [17:52] <Mightyena> Em0: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#326 [18:07] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#327 [18:11] * sonjoh [webchat@134.92-221-226.customer.lyse.net] has joined #minecrafthelp
#328 [18:12] * sonjoh [webchat@134.92-221-226.customer.lyse.net] has quit. (Client Quit)
#329 [18:16] * Thyme9 [webchat@50.127.248.240] has joined #minecrafthelp
#330 [18:18] <Thyme9> Just purchased Minecraft Java and want to play without Internet on a Windows 10 laptop. Cannot figure out how to do that.
#331 [18:34] * Will [webchat@host-92-2-85-151.as43234.net] has joined #minecrafthelp
#332 [18:35] <Will> Hey, I got the Java edition of minecraft way back in 2014 and now want to get the Windows 10 version, i tried and it said that they have run out of codes, i googled it and people said that there haven't been new codes for ages, how do i get one?
#333 [18:44] * Diggadave [webchat@pool-108-20-125-106.bstnma.fios.verizon.net] has joined #minecrafthelp
#334 [18:46] <Diggadave> Tried launching my saved world (inc. update 20w13b) but Minecraft warns me it was "played in a newer version, loading this world could cause problems". I don't want to corrupt the world, but how do I fix this issue??
#335 [18:50] <Diggadave> (running 1.15.2 on Windows)
#336 [18:53] * Thyme9 [webchat@50.127.248.240] has quit. (Quit: webchat.esper.net)
#337 [19:02] * Detectivbro [webchat@ool-18e4bdeb.dyn.optonline.net] has joined #minecrafthelp
#338 [19:03] <Detectivbro> Hi there, i need help getting minecraft running.
#339 [19:03] <Detectivbro> Up until march 30, minecraft ws running smoothly with no issues whatsoever, For the past two days, i keep getting an error message about failure to load a module. the error code i keep getting is 65544.
#340 [19:05] <Detectivbro> i've done fresh installs, checked my sys32 directory, everything short of wiping my hard drive. I spent money on this game and would like to continue playing without impedment. I am hoping you have a solution.
#341 [19:10] * lostsaves [webchat@d-24-233-219-254.nh.cpe.atlanticbb.net] has joined #minecrafthelp
#342 [19:10] <lostsaves> Help. Last night minecraft was perfect. This morning I lost all my saves. Running Java Version on MAC OSX.
#343 [19:11] <lostsaves> Funny thing is, If I navigate to ~/Library/Application Support/minecraft/saves, I can see all the save folders.
#344 [19:12] <lostsaves> So the save are not missing. It is only that Minecraft does not see them.
#345 [19:12] <lostsaves> I copied the saves to another computer and I am able open them there.
#346 [19:13] <lostsaves> It seems like minecraft lost access to the folder somehow.
#347 [19:13] * John [webchat@c-76-126-79-49.hsd1.ca.comcast.net] has joined #minecrafthelp
#348 [19:13] * lostsaves [webchat@d-24-233-219-254.nh.cpe.atlanticbb.net] has quit. (Client Quit)
#349 [19:13] <John> someone migrated my account without my permission and now i can't log in
#350 [19:14] <John> what do I do about this
#351 [19:14] * John [webchat@c-76-126-79-49.hsd1.ca.comcast.net] has quit. (Client Quit)
#352 [19:14] * Will [webchat@host-92-2-85-151.as43234.net] has quit. (Quit: webchat.esper.net)
#353 [19:19] * Stucckindoors [webchat@S01061cabc06a4b33.vs.shawcable.net] has quit. (Quit: webchat.esper.net)
#354 [19:25] * Austin [webchat@99-6-65-194.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#355 [19:25] <Austin> Hi I just purchased Minecraft for my Mac and when I go to download and open the application it says there is an error what is the problem
#356 [19:26] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has quit. (Ping timeout: 204 seconds)
#357 [19:28] * Austin [webchat@99-6-65-194.lightspeed.livnmi.sbcglobal.net] has quit. (Client Quit)
#358 [19:29] * Austin [webchat@99-6-65-194.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#359 [19:30] <Austin> Why am I getting an error message when I am trying to run my Minecraft game on Mac, I just bought it today and followed the correct instructions on download, what is going on
#360 [19:31] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#361 [19:34] * Austin [webchat@99-6-65-194.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#362 [19:55] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (Ping timeout: 190 seconds)
#363 [19:57] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Ping timeout: 190 seconds)
#364 [20:09] * Stigler [webchat@c-73-42-199-253.hsd1.wa.comcast.net] has joined #minecrafthelp
#365 [20:09] <Stigler> All saves missing after 20w14~
#366 [20:16] * Stigler [webchat@c-73-42-199-253.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#367 [20:17] * joe [webchat@ip174-72-230-153.lv.lv.cox.net] has joined #minecrafthelp
#368 [20:19] <joe> email does not accept
#369 [20:20] * joe [webchat@ip174-72-230-153.lv.lv.cox.net] has quit. (Client Quit)
#370 [20:25] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#371 [20:25] * Shadier_Skies [webchat@047-004-034-048.res.spectrum.com] has joined #minecrafthelp
#372 [20:27] * elsie [webchat@c-73-240-244-195.hsd1.or.comcast.net] has joined #minecrafthelp
#373 [20:27] <Shadier_Skies> I changed my username recently and it did change it on my account but not my launcher. It also says it cannot verify my username when joining a server
#374 [20:27] <elsie> help i need to get my code to get my free microsoft 10 version. i have java but im getting an error when i try to get my code
#375 [20:27] <elsie> help i need to get my code to get my free microsoft 10 version. i have java but im getting an error when i try to get my code
#376 [20:29] * Shadier_Skies [webchat@047-004-034-048.res.spectrum.com] has left #minecrafthelp
#377 [20:30] * elsie [webchat@c-73-240-244-195.hsd1.or.comcast.net] has quit. (Client Quit)
#378 [20:37] * Ash [webchat@24.88.30.21] has joined #minecrafthelp
#379 [20:37] <Ash> my launcher says im offline but im connected to wifi
#380 [20:38] <Ash> ivetrid most solutions that i could find and none helped
#381 [20:39] <Ash> i cant even log into my account because it says im not connected when i have a strong connection
#382 [20:42] * Ash [webchat@24.88.30.21] has quit. (Quit: webchat.esper.net)
#383 [20:43] * Ash [webchat@24.88.30.21] has joined #minecrafthelp
#384 [20:43] * Ash [webchat@24.88.30.21] has quit. (Client Quit)
#385 [20:53] * Guelli [webchat@c-73-0-229-193.hsd1.fl.comcast.net] has joined #minecrafthelp
#386 [20:53] <Guelli> Hello!
#387 [20:54] <Guelli> can i talk to someone real please
#388 [20:55] <Guelli> HI!
#389 [20:55] <Guelli> anna are you here?
#390 [20:56] <Guelli> Anna I need you pleaaaaase <3
#391 [20:59] * Guelli [webchat@c-73-0-229-193.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#392 [21:02] * WordedOrb21 [webchat@cpe-74-69-126-16.rochester.res.rr.com] has joined #minecrafthelp
#393 [21:02] <WordedOrb21> Hi i was trying to join teh newest april fools snapshot and i keep getting this error message Unable to locate the Java runtime.
#394 [21:02] <WordedOrb21> Error details: The operation completed successfully.
#395 [21:03] <WordedOrb21> ?
#396 [21:10] * Diggadave [webchat@pool-108-20-125-106.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#397 [21:18] * Dillon [webchat@65-130-160-105.slkc.qwest.net] has joined #minecrafthelp
#398 [21:19] <Dillon> Hello, I am trying to play the game for the first time after purchase and it is giving me the error, 'Driver does not support GL'
#399 [21:52] * NChristofferson [webchat@104-51-93-23.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#400 [21:53] <NChristofferson> Hello, I was wondering if I can get an update on case #2833687, I have not gotten any response in over 6 months
#401 [21:54] <GreyVulpine> We're not Mojang. We don't have access to those tickets. This is community-run support.
#402 [21:55] <NChristofferson> ok, thanks. any suggestions on how to reach out to them and get an update?
#403 [21:55] <GreyVulpine> There's only one way to reach support, and that's through the online form submission which you've probably used to send in that ticket.
#404 [21:56] <NChristofferson> ok, thank you.
#405 [21:56] <NChristofferson> ok, thank you.
#406 [21:56] * NChristofferson [webchat@104-51-93-23.lightspeed.cicril.sbcglobal.net] has left #minecrafthelp
#407 [22:49] * Ellon [webchat@ool-4579aaf6.dyn.optonline.net] has joined #minecrafthelp
#408 [22:49] <Ellon> My account has been cancelled without authorization from me. How can I access it back?
#409 [22:52] <Ellon> I've already paid for the game, but it appears on the screen that I haven't yet purchased it.
#410 [23:07] * Jacensolo56 [webchat@c-67-181-0-2.hsd1.ca.comcast.net] has joined #minecrafthelp
#411 [23:08] <Jacensolo56> I am having trouble connecting to the java edition of minecraft.
#412 [23:09] <Jacensolo56> Every time I log in with my credentials I get the message saying to make sure that im connected to the internet and try again.
#413 [23:11] <Jacensolo56> sorry it's saying to make sure that I'm online then try again.
#414 [23:12] <Jacensolo56> I know that my credentials are correct and I am connected to the internet
#415 [23:24] <Jacensolo56> Also forgot to say Hi
#416 [23:40] * santiaguirre042 [webchat@fixed-187-188-198-187.totalplay.net] has joined #minecrafthelp
#417 [23:41] <santiaguirre042> Hello, i bought minecraft like 5 years ago and im trying to play it again but when trying to reset my password im not getting the reset password link
#418 [23:42] * santiaguirre042 [webchat@fixed-187-188-198-187.totalplay.net] has quit. (Client Quit)
#419 [23:49] * Ryan8 [webchat@CPE688f2ec82673-CM688f2ec82670.cpe.net.cable.rogers.com] has joined #minecrafthelp
#420 [23:49] <Ryan8> hi what do u i do if i purchased minecraft java edition by accident
#421 [23:50] * Ryan8 [webchat@CPE688f2ec82673-CM688f2ec82670.cpe.net.cable.rogers.com] has quit. (Client Quit)
#422 [23:54] * xayora_ [webchat@5ec2ee5c.skybroadband.com] has joined #minecrafthelp
#423 [23:56] <xayora_> Sorry to bother but I was wondering if the "claim free copy" for windows 10 version was working as intended. I have tried multiple times on multiple different days but it never seems to be in stock. I tried it mainly a few months ago but it still isn't stocked now I guess?