#1 [00:09] * Psycho_Monkey12 [webchat@cpe-172-197-125-92.vic.foxtel.net.au] has joined #minecrafthelp
#2 [00:09] <Psycho_Monkey12> is minecraft down and if so for \how long
#3 [00:17] * slackknight [webchat@186.149.143.173] has joined #minecrafthelp
#4 [00:17] <slackknight> hi
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#7 [01:30] * yes_mules [webchat@135-23-95-121.cpe.pppoe.ca] has joined #minecrafthelp
#8 [01:30] <yes_mules> hey. My profile can be logged in fine on my computer with no problems. My laptop, on the other hand, says "invalid email and password". I've also noticed that i can't log in to the mojang website with my laptop. Know a fix?
#9 [01:47] * mastercrab54 [webchat@218.212.62.121] has joined #minecrafthelp
#10 [01:48] <mastercrab54> it says my mc drive is not up to date
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#16 [03:26] <MX0412> Hello, I have a problem with allocating more RAM to minecraft. Ingame it says I have 512 MB no matter what I actually give it. Even with the standard 2 GB. I have confirmed I have both 64 bit java and pc and 16 GB of available RAM.
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#18 [03:34] * Bioasi [webchat@76.76.74.64] has joined #minecrafthelp
#19 [03:36] <Bioasi> ok so when I try to go into multiplayer I have an issue that causes a mix-up between account tnames on m inecraft.net and minecraft launcher, my launcher just says my name is O, which is really wierd but minecraft.net says my name is Bioasi, and the two get confused and disagree therefore not allowing me to login or play minecraft
#20 [03:40] * Adr3x [webchat@93.56.167.113] has joined #minecrafthelp
#21 [03:41] <Adr3x> hi guys i try to log in the site but it says sorry we couldn t process your request try again, it's 30 minutes i m trying and it still doesn't work.
#22 [03:41] <Adr3x> any help please
#23 [03:41] <Bioasi> site as in miencraft.net
#24 [03:42] <Adr3x> yes
#25 [03:42] <Bioasi> make sure you entered your acc details correctly
#26 [03:42] <Adr3x> yes i m sure because i checked every letter
#27 [03:42] <Bioasi> try reloading your page or opening a new page
#28 [03:42] <Adr3x> ok thanks
#29 [03:44] <Adr3x> i tried but now it doesn't even process the page, i click log in and it does nothing
#30 [03:45] <Bioasi> hmm
#31 [03:45] <Bioasi> just give it some time im sure its jsut laoding
#32 [03:45] <Adr3x> ok i ll wait
#33 [03:45] <Bioasi> k
#34 [03:50] <Adr3x> man i m surry to stress you again but the log in button continue to stay green as if i m not even clicking it
#35 [03:50] <Bioasi> ok new idea
#36 [03:50] <Bioasi> go to your launcher
#37 [03:50] <Bioasi> and click on your name on the top left
#38 [03:51] <Bioasi> and clickl profile
#39 [03:51] <Adr3x> i have access
#40 [03:51] <Bioasi> wat?
#41 [03:52] <Adr3x> i confirmed my email but now to buy the game i have to log in and i can t
#42 [03:52] <Bioasi> yikes
#43 [03:52] <Bioasi> i dunno then
#44 [03:52] <Bioasi> i gave u my all :|
#45 [03:52] <Bioasi> maybe some body else
#46 [03:53] <Adr3x> thanks man appreciate
#47 [03:53] * Bioasi [webchat@76.76.74.64] has quit. (Quit: webchat.esper.net)
#48 [03:53] * j1 [webchat@cpe-98-145-15-196.natsow.res.rr.com] has joined #minecrafthelp
#49 [03:53] <j1> hi
#50 [03:53] * j1 [webchat@cpe-98-145-15-196.natsow.res.rr.com] has quit. (Client Quit)
#51 [03:53] <Adr3x> hi man
#52 [03:54] <Adr3x> i m trying to buy the game but when i try to log in as requested it does nothing and i can t continue
#53 [03:55] <Adr3x> i have already registered and confirmed my email with the code
#54 [04:42] * antikeppi [webchat@host223-91-dynamic.25-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#55 [04:43] <antikeppi> pls help me i have a problem with the login. i login and i wait a lot of hour and not login!!!!!!
#56 [04:43] <antikeppi> im italian
#57 [04:43] <antikeppi> ho un problema con il login nn mi accede dopo tante ore!!! sempre li con il pulsante accedi grigio
#58 [05:25] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
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#69 [06:42] <UhBlu> i haven't downloaded the game in a long time, the last time was probably 3/4 years ago. I tried to download it today and it won't let me open the actual game
#70 [06:43] * UhBlu [webchat@cpc81706-swin18-2-0-cust61.3-1.cable.virginm.net] has quit. (Client Quit)
#71 [06:44] * Chensoo [webchat@static-123-135-7-89.ipcom.comunitel.net] has joined #minecrafthelp
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#74 [06:48] <Chensoo> I did a payment to get minecraft but it raise a error. I tried it 4 times. I haven't minecraft but in my bank account has detained 95 euros
#75 [06:50] <Chensoo> what can i do?
#76 [06:52] * Carlo [webchat@i59F7D0B1.versanet.de] has joined #minecrafthelp
#77 [06:52] <Carlo> Hello someone here who can help me?
#78 [06:52] <mattym> ??> Chensoo account/refund
#79 [06:52] <Mightyena> Chensoo: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#80 [06:53] <Carlo> ive got an issue with my mouse in game
#81 [06:54] <Carlo> percet
#82 [06:54] <Carlo> so nobodys here that can help
#83 [06:54] * Carlo [webchat@i59F7D0B1.versanet.de] has quit. (Client Quit)
#84 [07:07] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#85 [07:14] * Valdetantor [webchat@131-164-169-110-static.dk.customer.tdc.net] has joined #minecrafthelp
#86 [07:14] <Valdetantor> Hello?
#87 [07:15] <Valdetantor> I have forgot my Email and my password what do i do?
#88 [07:16] * Bruno [webchat@dhcp-077-248-126-135.chello.nl] has joined #minecrafthelp
#89 [07:16] <mattym> Valdetantor, Was your account ever migrated?
#90 [07:16] <Bruno> Hey minecraft help, I bought a minecraft account back in 2012 via my dads email.
#91 [07:16] <Valdetantor> I dont remember sadly
#92 [07:16] <mattym> Valdetantor, What is the ingame playername?
#93 [07:16] <Valdetantor> I havent played in ages
#94 [07:16] <Bruno> i got the transaction id en the username but i cant log in
#95 [07:16] <Valdetantor> Valdetantor i think
#96 [07:16] <Valdetantor> or just valdetantor
#97 [07:17] <mattym> Bruno, What happens when you try to log in?
#98 [07:17] <mattym> ??> Valdetantor account/forgot-email
#99 [07:17] <Mightyena> Valdetantor: If you forgot the email address you used to register, try all your emails at https://my.minecraft.net/en-us/password/forgot/. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#100 [07:17] <Bruno> I think my password is not working
#101 [07:17] <mattym> Bruno, What does it say when you try?
#102 [07:18] <Valdetantor> I forgot the emailtoo
#103 [07:18] <Bruno> but i already tried migrating it on the website and resetting my password
#104 [07:18] <Bruno> that i cant log in with my username
#105 [07:18] <Bruno> and the email isnt working as well
#106 [07:19] <Valdetantor> Please help
#107 [07:19] <Bruno> but i do have the transaction id and my username so i was hoping someone from the minecraft team could migrate my account or help me.
#108 [07:19] <mattym> Valdetantor, As the instructions say, use ALL the emails you have.
#109 [07:20] <mattym> Bruno, So it was never migrated?
#110 [07:20] <Valdetantor> I did
#111 [07:20] <Valdetantor> I dont get a email
#112 [07:20] <Bruno> it was never migrated yes!
#113 [07:20] <Bruno> havent played in like 4 or 5 years
#114 [07:20] <Bruno> i bought the game is february 2012
#115 [07:20] <mattym> ??> Bruno account/send-email
#116 [07:20] <Mightyena> Bruno: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#117 [07:20] <Bruno> okay thank u!
#118 [07:21] <Valdetantor> Please
#119 [07:21] <mattym> Valdetantor, Do the same instructions Mightyena gave the other user
#120 [07:21] <Valdetantor> I lost my Transaction ID too
#121 [07:21] <mattym> Valdetantor, Then try filling out the form without it.
#122 [07:21] <Valdetantor> okay
#123 [07:22] * yaboi [webchat@cpc119620-heme14-2-0-cust239.9-1.cable.virginm.net] has joined #minecrafthelp
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#125 [07:22] <yaboi> my minecraft hasnt worked since i switched pcs
#126 [07:23] * yaboi [webchat@cpc119620-heme14-2-0-cust239.9-1.cable.virginm.net] has quit. (Client Quit)
#127 [07:29] * Valdetantor [webchat@131-164-169-110-static.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#128 [07:37] * SpAlGeRo [webchat@p54AA9CF5.dip0.t-ipconnect.de] has joined #minecrafthelp
#129 [07:39] <SpAlGeRo> My Minecraft launcher tells me 'Sorry. Unable to login. Please ensure that you are online and try again'. However, my computer (MacOS Catalina) is online and the internet is working fine. I've tried turning everything off and on again, reconnecting to the internet and reinstalling Minecraft altogether.
#130 [07:39] * AMDMole [~AMDMole@31.185.58.29] has joined #minecrafthelp
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#133 [07:41] * SpAlGeRo [webchat@p54AA9CF5.dip0.t-ipconnect.de] has quit. (Client Quit)
#134 [07:47] * WallabyWoosh1233 [webchat@85.91.93.209.dyn.plus.net] has joined #minecrafthelp
#135 [07:47] <WallabyWoosh1233> Hello
#136 [07:48] <WallabyWoosh1233> Does anybody here know how to datamine
#137 [07:49] <WallabyWoosh1233> #minecrafthelp
#138 [07:49] <Greymagic27> Hi, what do you mean by datamine?
#139 [07:50] <WallabyWoosh1233> Hello. by datamining I mean going into the files of Minecraft and finding new content that Mojang may or may not add.
#140 [07:50] <Greymagic27> No, I don't know how to do that.
#141 [07:50] <WallabyWoosh1233> ok
#142 [07:51] <WallabyWoosh1233> this might sound weird, but do you play minecraft
#143 [07:51] <Greymagic27> On and off
#144 [07:51] <WallabyWoosh1233> k
#145 [07:51] <WallabyWoosh1233> do u do it on xbox
#146 [07:51] <Greymagic27> No
#147 [07:51] <WallabyWoosh1233> ps4?
#148 [07:52] <Greymagic27> Please remember this chat is for people who need help with the game. If you're looking for someone to play with you can try the Minecraft Forums or the official Minecraft discord.
#149 [07:52] <WallabyWoosh1233> ok sorry about bothering you. I will only come next time if I really need help.Thank you for chatting!
#150 [07:52] <WallabyWoosh1233> ~Wallaby
#151 [08:07] * matt2 [webchat@host137-152-dynamic.17-79-r.retail.telecomitalia.it] has joined #minecrafthelp
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#153 [08:23] * JLimHY [webchat@14.192.208.213] has joined #minecrafthelp
#154 [08:23] <JLimHY> hi
#155 [08:23] <JLimHY> i cant login
#156 [08:24] <JLimHY> i entered the right email and password and while it was logging in,
#157 [08:25] <JLimHY> then it suddenly said not logged in bringing u back to main page
#158 [08:25] <JLimHY> right after it says validating token
#159 [08:25] <Greymagic27> Hi, let's start by checking for any software that may be causing the issue, such as a VPN.
#160 [08:25] <Greymagic27> ??> tools/hjt JLimHY
#161 [08:26] <Greymagic27> ??> JLimHY tools/hjt
#162 [08:26] <Mightyena> JLimHY: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#163 [08:26] <Mightyena> JLimHY: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#164 [08:27] <JLimHY> ok
#165 [08:28] <JLimHY> https://paste.ubuntu.com/p/7jqJF8GVhJ/
#166 [08:29] <Greymagic27> Thanks, one moment.
#167 [08:29] <Greymagic27> Uninstall radminVPN and follow these steps:
#168 [08:29] <Greymagic27> ??> JLimHY av/mcafee/uninstall
#169 [08:29] <Mightyena> JLimHY: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#170 [08:36] <JLimHY> uh
#171 [08:36] * Tyler8 [webchat@165.225.9.17] has joined #minecrafthelp
#172 [08:36] <JLimHY> i do not have mc afree products currently
#173 [08:36] <Greymagic27> You have intel security, which is just a rebranded version of mcafee
#174 [08:37] <JLimHY> ah i see
#175 [08:38] <Tyler8> Hello, I am attempting to connect to Minecraft servers but get the following message every time: Failed to login: The authentication servers are currently down for maintenance. Does anyone know how I can fix this?
#176 [08:41] <Tyler8> any assistance is greatly appreciated
#177 [08:43] * Dannie [webchat@69.232.251.94] has joined #minecrafthelp
#178 [08:43] <JLimHY> it says
#179 [08:43] <Dannie> I cant launch my mc
#180 [08:43] <JLimHY> some or all files may not have been removes
#181 [08:43] <Dannie> I have the error code if you want me to post it
#182 [08:43] <JLimHY> removed
#183 [08:43] <JLimHY> and there were logs given to me
#184 [08:44] * Tyler5 [webchat@165.225.9.17] has joined #minecrafthelp
#185 [08:45] <JLimHY> https://paste.ubuntu.com/p/YWbzsjSX5h/
#186 [08:45] <JLimHY> this is the log for the mcafree
#187 [08:45] * Tyler5 [webchat@165.225.9.17] has quit. (Client Quit)
#188 [08:46] <Dannie> Each time i try launch my mc
#189 [08:46] <Dannie> it crashes with this code
#190 [08:46] <Dannie> https://paste.gg/p/anonymous/4325d62b52c5459a846249b3b6c45e74
#191 [08:52] <JLimHY> thank u for helping me
#192 [08:52] <JLimHY> i will exit
#193 [08:52] <JLimHY> it is working now
#194 [08:53] <JLimHY> thank you so much
#195 [08:53] * JLimHY [webchat@14.192.208.213] has quit. (Quit: webchat.esper.net)
#196 [08:53] * Josh7 [webchat@70.15.17.2.res-cmts.sm.ptd.net] has joined #minecrafthelp
#197 [08:53] * fourstring71 [webchat@99-185-99-30.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#198 [08:54] <Josh7> Hi I just bought the the Java version but can only play demo
#199 [08:54] <fourstring71> Hello. I am not able to find any sources on how to install the Minecraft.tar.gz in Ubuntu 18.04. Bought the game, can't install it. Help please
#200 [08:56] <fourstring71> Also, is there an avenue to maybe have someone walk through the process? Thank yuo
#201 [08:56] <fourstring71> you
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#203 [09:01] * Ellon [webchat@ool-4579aaf6.dyn.optonline.net] has joined #minecrafthelp
#204 [09:01] <Ellon> My account has been cancelled without authorization from me. How can I access it back? I've already paid for the game, but it appears on the screen that I haven't yet purchased it.
#205 [09:04] <fourstring71> Ellon Were you on the site and logged in?
#206 [09:06] <Tyler8> I am unable to connect to minecraft servers. I get the message Failed to login: The authentication servers are currently down for maintenance. Is there anything I can do to fix this?
#207 [09:09] <Ellon> yes
#208 [09:10] <fourstring71> Ellon Go to the "Buy Minecraft" button. It will verify your purchase as you're logged in, will state you already own it and at that point, will give you download links.
#209 [09:12] <Ellon> I can access my account without problems, but it still claims that I haven't bought the game
#210 [09:13] <fourstring71> @Ellon What OS are you running?
#211 [09:13] <Ellon> microsoft
#212 [09:14] * Tyler8 [webchat@165.225.9.17] has quit. (Quit: webchat.esper.net)
#213 [09:14] <Ellon> but I preffered using java edition
#214 [09:14] <fourstring71> Ellon When you log in, in my experience anyway, it should take you to your account page. It does that?
#215 [09:15] <Ellon> yes it does
#216 [09:15] <fourstring71> Ellon Upper left hand of the screen, "Back to Minecraft.net"?
#217 [09:16] <Ellon> yeah? I clicked it
#218 [09:16] <fourstring71> Ellon Tap Buy Minecraft
#219 [09:16] <Ellon> i have
#220 [09:16] * Tyler2 [webchat@165.225.9.17] has joined #minecrafthelp
#221 [09:17] <Ellon> now it is asking for my card number etc
#222 [09:17] <fourstring71> Ellon Should go to a verification page; big words, "You already own this" or some wording...
#223 [09:18] <Ellon> nope it doesnt do that unfortunately
#224 [09:19] <Tyler2> I cannot connect to minecraft servers. I get the error: Unable to login: Authentication servers are down for maintenance. How can I fix this?
#225 [09:19] <fourstring71> Ellon That would have to be a question for the account people then. Sorry.
#226 [09:20] <Ellon> no problem, thanks for the assist
#227 [09:20] <fourstring71> Tyler2 Sounds like something out of our control, honestly.
#228 [09:21] <Tyler2> yes it sounds like it. Ive had this issue for about one week
#229 [09:21] <fourstring71> Ellon You bet. There should be an account assistance on the Support page
#230 [09:21] <Tyler2> ironically I was able to connect while at my office on a seemingly stricter network
#231 [09:21] <Tyler2> but at my home i get the error every single time
#232 [09:22] * man [webchat@91-155-169-82.elisa-laajakaista.fi] has joined #minecrafthelp
#233 [09:24] <fourstring71> Anyone here use the Java edition on Ubuntu? Needing help with installation
#234 [09:27] <mattym> fourstring71, Have you tried the other Linux options from https://www.minecraft.net/en-us/download/alternative
#235 [09:27] <mattym> Tyler2, Was it the same computer in both places?
#236 [09:27] <man> hi! i bought Minecraft long time ago and now ive bought a gaming pc and i tried logging in to my account and i dont remember my security questions and i woud like to reset them
#237 [09:27] <Tyler2> yes same computer
#238 [09:28] <Tyler2> im assuming it is a network or firewall issue because I doubt authentication servers are actually down
#239 [09:28] <fourstring71> +mattym
#240 [09:28] <mattym> ??> man account/challenge/reset
#241 [09:28] <Mightyena> man: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#242 [09:29] <mattym> Tyler2, Is it a work provided computer?
#243 [09:29] <Tyler2> yes
#244 [09:29] <mattym> Tyler2, They could have something on it locking your to their network
#245 [09:29] <Tyler2> most likely. I don't understand though I easily connected while at the office the other day lol
#246 [09:30] <Tyler2> but at home i get the error
#247 [09:30] <mattym> Tyler2, Lets see if there is anything on the PC itself.
#248 [09:30] <mattym> ??> Tyler2 tools/hjt
#249 [09:30] <Mightyena> Tyler2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#250 [09:30] <Mightyena> Tyler2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#251 [09:30] <fourstring71> +mattym Yes, I've gone there. Have downloaded .deb and tried to install in Terminal. Shows not found. Yes, I tried the apt command in the proper directory. And I can't find any clear direction when it comes to .tar.gz files
#252 [09:30] <man> also i woud like to change my mojang account email
#253 [09:31] <mattym> man, Once you log in, you can do that.
#254 [09:31] <mattym> fourstring71, Yeah, beyond that I have no idea when it comes to Linux.
#255 [09:32] <fourstring71> Thanks. Will keep searching.
#256 [09:34] <Tyler2> https://paste.ubuntu.com/p/rBpxVH26DR/
#257 [09:34] * fourstring71 [webchat@99-185-99-30.lightspeed.gdrpmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#258 [09:35] <mattym> ??> Tyler2 info/segurazo
#259 [09:35] <Mightyena> Tyler2: Segurazo is a fake antivirus which is known to cause issues with Minecraft. To remove it please follow the steps here: https://forums.malwarebytes.com/topic/249582-removal-instructions-for-segurazo/
#260 [09:35] <Tyler2> thanks ill try it
#261 [09:41] * Tyler2 [webchat@165.225.9.17] has quit. (Quit: webchat.esper.net)
#262 [09:41] <man> i cant still login to my mojang account because of the security questions
#263 [09:41] <mattym> man, Did you try to reset them?
#264 [09:41] <man> i cant
#265 [09:42] <mattym> man, Why not?
#266 [09:43] * Akizez011 [webchat@cable-178-148-213-68.dynamic.sbb.rs] has joined #minecrafthelp
#267 [09:43] <man> i cant reset them because of the security questions it keeps popping up and i cant do anything
#268 [09:43] <mattym> man, Then you will need to contact Mojang support.
#269 [09:43] <mattym> ??> man account/send-email
#270 [09:43] <Mightyena> man: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#271 [09:44] <Akizez011> My minecraft luncher won't start I got only black screen.
#272 [09:45] <mattym> ??> Akizez011 win/dxdiag
#273 [09:45] <Mightyena> Akizez011: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#274 [09:46] <man> thank you
#275 [09:52] <Akizez011> https://paste.ubuntu.com/p/Kk4R9GYh4B/
#276 [09:52] <Akizez011> I did it
#277 [09:53] <mattym> Akizez011, One moment
#278 [09:54] <Akizez011> Thank you for helping me
#279 [09:54] <mattym> Akizez011, Download and Install the file from this page https://www.geforce.com/drivers/results/132841
#280 [09:55] <Akizez011> Ok I will let you know
#281 [10:00] * man [webchat@91-155-169-82.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#282 [10:06] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#283 [10:10] * CamWtheDestroyer [webchat@098-127-124-173.biz.spectrum.com] has joined #minecrafthelp
#284 [10:11] <Akizez011> This help us thank you sooooo much
#285 [10:13] <CamWtheDestroyer> So, my computer's C: drive is running low on space, but my massive D: drive is wide open. I noticed that my .minecraft folder is about 4GB and I am wondering how to change Minecraft's source folder location. This is important, as today my computer hit 0 bytes remaining and some errors occurred. I managed to free up about 2GB.
#286 [10:13] <mattym> CamWtheDestroyer, You can change the game directory from the launchers installations tab.
#287 [10:14] <mattym> CamWtheDestroyer, Just go to the version you are playing, click edit, then show more options.
#288 [10:14] * Valdetantor [webchat@131-164-169-110-static.dk.customer.tdc.net] has joined #minecrafthelp
#289 [10:14] <mattym> CamWtheDestroyer, Set the Game Directory to a folder on the other drive.
#290 [10:14] <Valdetantor> Hello
#291 [10:14] <CamWtheDestroyer> so... do I have to do this for every installation?
#292 [10:14] <Valdetantor> Help me
#293 [10:14] <mattym> CamWtheDestroyer, Yes
#294 [10:14] <CamWtheDestroyer> ok thanks
#295 [10:15] <mattym> CamWtheDestroyer, Once you set the new one, you will also need to move the appropriate saves to the new folder.
#296 [10:15] <Valdetantor> I need help with logging into my account
#297 [10:15] <CamWtheDestroyer> currently they are set to the "default directory"
#298 [10:15] <mattym> Valdetantor, I already told you to contact Mojang support.
#299 [10:15] <CamWtheDestroyer> could I change this to change all of them at once
#300 [10:15] <mattym> CamWtheDestroyer, If you click in the box it will let you set a new folder
#301 [10:15] <mattym> CamWtheDestroyer, No
#302 [10:16] <Valdetantor> I have trayed all emails including my family
#303 [10:16] <CamWtheDestroyer> darn
#304 [10:16] <mattym> CamWtheDestroyer, Also, its best to give each version a different folder anyway.
#305 [10:16] <mattym> CamWtheDestroyer, It helps avoid versioning errors.
#306 [10:16] <Valdetantor> I think i have been hacked and my email has then been changed
#307 [10:16] <mattym> ??> Valdetantor account/send-email
#308 [10:16] <Mightyena> Valdetantor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#309 [10:16] <Valdetantor> What do i do if i dont know my Transaction ID?
#310 [10:17] <Valdetantor> and whhat is a Transaction ID?
#311 [10:17] <mattym> ??> Valdetantor account/trans-id
#312 [10:17] <Mightyena> Valdetantor: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#313 [10:17] <Valdetantor> But i dont have the email
#314 [10:17] <Valdetantor> so i cant get the ID
#315 [10:17] <mattym> Valdetantor, Check the other options.
#316 [10:18] <Valdetantor> Are there a way to login with only my username?
#317 [10:18] <mattym> Valdetantor, No
#318 [10:18] <Valdetantor> Okay
#319 [10:18] <Valdetantor> What are the oter options?
#320 [10:18] <mattym> Valdetantor, Read the whole page you were linked.
#321 [10:19] <Valdetantor> okay
#322 [10:20] <Valdetantor> Just wondering
#323 [10:20] <Valdetantor> Can you check the email connected to my account?
#324 [10:21] <mattym> No
#325 [10:21] <Valdetantor> ok
#326 [10:23] * Akizez011 [webchat@cable-178-148-213-68.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#327 [10:31] * Kusia [webchat@213.108.155.37] has joined #minecrafthelp
#328 [10:31] <Kusia> hello
#329 [10:32] <Kusia> i have problem i can't log in on my account on launcher and in my internet
#330 [10:32] <Greymagic27> ??> Kusia tools/hjt
#331 [10:32] <Mightyena> Kusia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#332 [10:32] <Mightyena> Kusia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#333 [10:32] <Kusia> But on phone i can log in
#334 [10:32] <Greymagic27> Follow the steps Mightyena sent above. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#335 [10:33] * chief420 [webchat@95.151.139.225] has joined #minecrafthelp
#336 [10:34] <chief420> Hey, I'm still unable to load the game after moving to windows 10 (im trying to load java edition) I have exit code -805306369
#337 [10:36] <Greymagic27> ??> chief420 av/adwcleaner
#338 [10:36] <Mightyena> chief420: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#339 [10:36] <Mightyena> chief420: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#340 [10:38] <Kusia> https://paste.ubuntu.com/p/SzmKrX6mDF/
#341 [10:38] <Greymagic27> ??> Kusia win/hosts/edit
#342 [10:38] <Mightyena> Kusia: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#343 [10:38] <Mightyena> Kusia: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#344 [10:38] <Greymagic27> Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#345 [10:44] <Kusia> oh okey this working thanks :D
#346 [10:45] <Greymagic27> No problem! Make sure you change your MC password and don't use MCLeaks again.
#347 [10:45] <Kusia> Ok ;)
#348 [10:46] * chief420 [webchat@95.151.139.225] has joined #minecrafthelp
#349 [10:46] * chief420 [webchat@95.151.139.225] has joined #minecrafthelp
#350 [10:46] * Kusia [webchat@213.108.155.37] has left #minecrafthelp
#351 [10:46] <chief420> hi, I just scanned my pc with the malwarebytes software, whats the next step? should i try launching again?
#352 [10:48] * Kahuahu [webchat@85.253.55.68.cable.starman.ee] has joined #minecrafthelp
#353 [10:48] <Greymagic27> chief420, Yep!
#354 [10:51] <chief420> oh wow it actually consistently launches now. ive been trying for months and looks like i missed a crucial thing. cheers greymagic
#355 [10:51] <Greymagic27> No problem1
#356 [10:51] <Greymagic27> !*
#357 [10:51] <Kahuahu> Hi. I am having an issue that when I want to play version 1.12.2 the game opens up for a second, screen goes black (like monitor loses connection with computer) and when it comes back the game crashes. I have also downloaded Skyfactory 3 from FTB launcher, but it is on version 1.10.2 Is that what is causing the problem?
#358 [10:51] * chief420 [webchat@95.151.139.225] has quit. (Quit: webchat.esper.net)
#359 [10:52] <Greymagic27> ??> Kahuahu tools/hjt
#360 [10:52] <Mightyena> Kahuahu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#361 [10:52] <Mightyena> Kahuahu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#362 [10:53] <Kahuahu> Okay. One sec.
#363 [10:55] <Kahuahu> https://paste.ubuntu.com/p/tZ78tvYRMM/
#364 [10:56] * jakic0nt [webchat@93.68.146.5] has joined #minecrafthelp
#365 [10:56] <jakic0nt> hi
#366 [10:57] <jakic0nt> i have a problem in the log in
#367 [10:57] <Greymagic27> Kahuahu, Does this happen only on 1.12.2?
#368 [10:57] <Greymagic27> jakic0nt, What sort of problems?
#369 [10:57] <Kahuahu> Let me try.
#370 [10:58] <jakic0nt> when i put the email and the password that i know are correct because i have created the account a few seconds ago, it appears an error
#371 [10:59] <jakic0nt> or sometimes it doesn't do nothing and just don't log in
#372 [10:59] <Greymagic27> ??> jakic0nt tools/hjt
#373 [10:59] <Mightyena> jakic0nt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#374 [10:59] <Mightyena> jakic0nt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#375 [11:01] <Kahuahu> Seems like it is doing that from 1.12.2 and older versions.
#376 [11:01] <Kahuahu> 1.5.2 gave me that.
#377 [11:01] <Kahuahu> https://paste.ubuntu.com/p/g8yjdrjthC/
#378 [11:02] <Kahuahu> My bad, wrong thing.
#379 [11:02] <Greymagic27> Kahuahu, I'm afraid we only take issues for the latest release here.
#380 [11:02] * Mczatar [webchat@141.226.152.171] has joined #minecrafthelp
#381 [11:03] <Mczatar> Hello :)
#382 [11:03] <Kahuahu> Okay, understood. Could u guide me where could I find some infomation on how to fix it?
#383 [11:03] <Greymagic27> Kahuahu, you can try the support server as they can help with older releases: https://discord.gg/58Sxm23
#384 [11:04] <Kahuahu> Will do.
#385 [11:04] <jakic0nt> ok the link is this https://paste.ubuntu.com/p/TTRv8M7ygG/
#386 [11:05] <Mczatar> Could anybody help me regain my account? I used to play around the end update, but I don't ever remember having any email with my account, but I do remember my username (which is Mczatar). Is there any way for me to gain access to my account again?
#387 [11:06] <mattym> ??> Mczatar account/send-email
#388 [11:06] <Mightyena> Mczatar: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#389 [11:07] <Mczatar> The problem is I don't have the Transaction ID - My parents didn't really save their mails and changed credit cards since. Is there anyway for me to identify any other way?
#390 [11:08] * bjorn1 [webchat@84-29-75-180.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#391 [11:08] <mattym> ??> Mczatar account/trans-id
#392 [11:08] <Mightyena> Mczatar: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#393 [11:08] <bjorn1> Hello
#394 [11:08] <mattym> Mczatar, If you cannot find it with a method listed on the link Mightyena provided, you will need to proceed without it and hope they offer an alternative.
#395 [11:08] <Mczatar> Who can I contact?
#396 [11:08] <bjorn1> i have an old mc account which isnt migrated yet
#397 [11:09] <bjorn1> i dont know which email is connected to my account and i forgot my password
#398 [11:09] <bjorn1> is the only thing i can do look for the transaction id?
#399 [11:09] <Greymagic27> ??> bjorn1 account/send-email
#400 [11:09] <Mightyena> bjorn1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#401 [11:09] * Dannie [webchat@69.232.251.94] has quit. (Quit: webchat.esper.net)
#402 [11:09] <Greymagic27> ??> bjorn1 account/trans-id
#403 [11:09] <Mightyena> bjorn1: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#404 [11:12] <jakic0nt> now what should i do?
#405 [11:13] <Greymagic27> ??> jakic0nt info/mcleaks
#406 [11:13] <Mightyena> jakic0nt: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#407 [11:13] <Mightyena> jakic0nt: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#408 [11:13] <Greymagic27> ??> jakic0nt win/hosts/edit
#409 [11:13] <Mightyena> jakic0nt: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#410 [11:13] <Mightyena> jakic0nt: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#411 [11:16] <jakic0nt> ok
#412 [11:17] <jakic0nt> and now?
#413 [11:17] <Greymagic27> Now change your MC password, and try logging in.
#414 [11:17] <Greymagic27> Don't use MCLeaks again in the future.
#415 [11:17] <jakic0nt> ok sorry
#416 [11:17] * lauritris [webchat@185.76.10.176] has joined #minecrafthelp
#417 [11:17] <lauritris> hi
#418 [11:18] <jakic0nt> where i change the password
#419 [11:18] <Greymagic27> ??> jakic0nt account/reset-password
#420 [11:18] <Mightyena> jakic0nt: If you need to reset your password, head to https://my.minecraft.net/en-us/password/forgot/ You will receive an email with password reset instructions inside.
#421 [11:18] <Mightyena> jakic0nt: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#422 [11:18] <Greymagic27> lauritris, Hi. How can I help?
#423 [11:19] <lauritris> i'm having technical issues when trying to enter my realm, I could easily enter this morning but now the java.io exception error continues to appear and i changed nothing on my pc
#424 [11:19] <Greymagic27> What's the exact error message you're having?
#425 [11:20] <lauritris> Internal Exception Java io . IOException forcibly closed by remote host
#426 [11:20] <Greymagic27> Let's start by checking for any software that may be causing the issue, such as a VPN.
#427 [11:20] <Greymagic27> ??> lauritris tools/hjt
#428 [11:20] <Mightyena> lauritris: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#429 [11:20] <Mightyena> lauritris: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#430 [11:21] * Niall [webchat@host86-148-84-178.range86-148.btcentralplus.com] has joined #minecrafthelp
#431 [11:22] <lauritris> ok what do i do?
#432 [11:22] <lauritris> you said two things
#433 [11:22] * raheelus [webchat@CPE9050ca17adb3-CM9050ca17adb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#434 [11:23] * wreckitpalsh [webchat@ool-ad0222de.dyn.optonline.net] has joined #minecrafthelp
#435 [11:23] <raheelus> Hey there! I'm having some trouble accessing my minecraft account, I haven't used it in maybe 3/4 years
#436 [11:23] <jakic0nt> sorry guys but i have 2 questions; 1, what i de in the notepad? 2, i changed the password in the minecraft site but i can't log in because of the same problem of the start
#437 [11:24] <wreckitpalsh> java wont download fully and im not sure why
#438 [11:24] <wreckitpalsh> it will start but not finish
#439 [11:24] * skygga133 [webchat@89-139-221-99.bb.netvision.net.il] has joined #minecrafthelp
#440 [11:25] * bjorn1 [webchat@84-29-75-180.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#441 [11:25] <wreckitpalsh> its java 12.2.1
#442 [11:25] * Kahuahu [webchat@85.253.55.68.cable.starman.ee] has quit. (Quit: webchat.esper.net)
#443 [11:25] <skygga133> hi how can i fix GLFW error 65542
#444 [11:26] * raheelus [webchat@CPE9050ca17adb3-CM9050ca17adb0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#445 [11:26] <Niall> I've set up Minecraft Java Edition on my Mac for the first time. I've successful installed the driver for an Xbox One controller (the controller appears in my System Preferences and appears to have full functionality when tested there). Unfortunately Minecraft is not responding to any of the controller buttons, only my mac keyboard and mouse. Any
#446 [11:26] <Niall> clues how to fix this?
#447 [11:27] <lauritris> https://paste.ubuntu.com/
#448 [11:27] <lauritris> is that ok?
#449 [11:27] * skygga133 [webchat@89-139-221-99.bb.netvision.net.il] has quit. (Client Quit)
#450 [11:28] * LaMa2006 [webchat@i5DB506C9.pool.tripleplugandplay.com] has joined #minecrafthelp
#451 [11:28] * Valdetantor [webchat@131-164-169-110-static.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#452 [11:28] <LaMa2006> Hello Minecraft Team,
#453 [11:28] <jakic0nt> sorry guys but i have 2 questions; 1, what i de in the notepad? 2, i changed the password in the minecraft site but i can't log in because of the same problem of the start
#454 [11:28] <lauritris> hello did you receive it?
#455 [11:29] <mattym> lauritris, You need the full link.
#456 [11:29] <mattym> Niall, Java Edition does not have controller support.
#457 [11:29] <lauritris> how do i get it? i pasted the text
#458 [11:29] <mattym> jakic0nt, Did you remove the lines containing mojang from the hosts file?
#459 [11:29] <lauritris> ok now https://paste.ubuntu.com/p/qwcbVW74Zy/
#460 [11:29] <Niall> Is there another edition for Mac that I can use?
#461 [11:29] <mattym> Niall, No
#462 [11:30] <jakic0nt> no i didn't understand
#463 [11:30] <Niall> darn... thanks for your help
#464 [11:30] <mattym> lauritris, Uninstall Hamachi, then do the following instructions from Mightyena
#465 [11:30] <mattym> ??> lauritris av/adwcleaner
#466 [11:30] <Mightyena> lauritris: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#467 [11:30] <Mightyena> lauritris: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#468 [11:31] <jakic0nt> Thank you guys you helped me a lot
#469 [11:31] * LaMa2006 [webchat@i5DB506C9.pool.tripleplugandplay.com] has quit. (Client Quit)
#470 [11:32] * jakic0nt [webchat@93.68.146.5] has quit. (Quit: webchat.esper.net)
#471 [11:35] <lauritris> i cant download it, it says 502 Bad Gateway
#472 [11:36] * hxwks [webchat@8ta-246-128-52.telkomadsl.co.za] has joined #minecrafthelp
#473 [11:36] <hxwks> Question, how long does support take to answer?
#474 [11:36] <mattym> lauritris, Reload the page, it should be working.
#475 [11:36] * hxwks [webchat@8ta-246-128-52.telkomadsl.co.za] has quit. (Client Quit)
#476 [11:36] <lauritris> im trying
#477 [11:37] * hxwks [webchat@8ta-246-128-52.telkomadsl.co.za] has joined #minecrafthelp
#478 [11:37] <hxwks> Question: how long does support take to answer
#479 [11:37] <mattym> hxwks, A while, they have a significant backlog.
#480 [11:37] <hxwks> If you can put it into aspect
#481 [11:38] <mattym> hxwks, No way to guess, that information is not public.
#482 [11:38] <hxwks> Longer than a month or two? Your personal opinion
#483 [11:38] <mattym> hxwks, From what I have seen from others, yes.
#484 [11:39] <hxwks> Darn, I've sent out my first email about 19 days ago, I know no one can help with account issues but I find it strange how my account suddenly stopped working and receiving password reset emails
#485 [11:39] <hxwks> It was just fine before my power went out
#486 [11:40] <hxwks> And how it is also a issue for a large amount of people
#487 [11:41] <mattym> hxwks, If you are not getting emails, it usually means someone gained unauthorized access to your account. Is possible you didn't notice till the power outage made the game loose its login token.
#488 [11:42] <hxwks> But you would think if they gained access to it, atleast my hypixel profile would update, but nope, still suck on *Last played: 19d ago*
#489 [11:43] <mattym> hxwks, If they never joined that server, then it wouldn't update that info.
#490 [11:44] <hxwks> Well still if they gained unauthorized access either my phone would be alerted (Google account accessed from another location), or my email would be changed, but my Minecraft account was secured with some strong security questions and a strong password
#491 [11:45] <hxwks> I doubt that they accessed my account, and if they did, any simple hacker would check stats on hypixel.
#492 [11:45] <mattym> hxwks, If you are not getting the emails, it means something was changed.
#493 [11:45] <hxwks> What had changed though?
#494 [11:46] <mattym> hxwks, The email.
#495 [11:46] <hxwks> another thing is when I try to register a account on Mojang, my current email Im using for that account says its taken, so the email is not changed
#496 [11:46] <mattym> hxwks, Even if it was changed, the emails are still prevented from making a new account.
#497 [11:47] <hxwks> 1 second let me try something
#498 [11:47] * hxwks [webchat@8ta-246-128-52.telkomadsl.co.za] has quit. (Quit: webchat.esper.net)
#499 [11:49] <lauritris> is it normal it takes so long in installing? lol the green bar doesnt move
#500 [11:51] * hxwks [webchat@8ta-246-128-96.telkomadsl.co.za] has joined #minecrafthelp
#501 [11:51] <mattym> lauritris, Depends on the computer.
#502 [11:52] <lauritris> ok now im doing the scan
#503 [11:53] <hxwks> Alright well I tried on one of my other account changing my email to my one linked to the current account im logged out of, and its request denied, on another email, it says success, yes I know you said it doesnt allow changing to that email but even if they got access I should have received a email for allow email change/email has been changed
#504 [11:54] <mattym> hxwks, Whats the ingame playername of the account with the issue?
#505 [11:54] * lauritris [webchat@185.76.10.176] has quit. (Quit: webchat.esper.net)
#506 [11:54] <hxwks> iHxwks
#507 [11:55] <mattym> hxwks, Hmm, either way, if you are not getting the mails, only Mojang support will be able to recover it.
#508 [11:56] <hxwks> I don't want to wait for months on one for a possible ignored request
#509 [11:57] <mattym> hxwks, Its your only option.
#510 [11:57] * lauritris [webchat@185.244.234.81] has joined #minecrafthelp
#511 [11:57] <lauritris> hello im back
#512 [11:57] <mattym> lauritris, Check the game again.
#513 [11:58] <lauritris> ok
#514 [11:58] <hxwks> I don't understand why it did what it did, and not to me, multiple users, and mojang refuses to help, one guy I spoke to said he didn't receive help for over 6 months and ended up buying a new account
#515 [11:58] <hxwks> I can't just do that since I have so much to lose
#516 [11:58] * lauritris [webchat@185.244.234.81] has quit. (Client Quit)
#517 [11:59] * JuanVeloza [webchat@179.32.197.30] has joined #minecrafthelp
#518 [12:00] <JuanVeloza> Hello, i have Minecraft in PS4 and i am trying to log in with my microsoft error, but it doesnt let me in into the game
#519 [12:00] <JuanVeloza> I need your help :(
#520 [12:00] <mattym> JuanVeloza, We do not support that Edition here.
#521 [12:01] <JuanVeloza> where can i get support with this?
#522 [12:01] <hxwks> Xbox support can help with that JuanVeloza
#523 [12:01] * OOhOOHAAhAAh [webchat@cpe-174-109-181-90.nc.res.rr.com] has joined #minecrafthelp
#524 [12:02] * tiff [webchat@c-71-62-59-47.hsd1.va.comcast.net] has joined #minecrafthelp
#525 [12:02] <JuanVeloza> but is and issue with my ps4
#526 [12:02] <OOhOOHAAhAAh> I have purchased Minecraft Windows 10 edition and I was wondering if I could return it in for Java edition?
#527 [12:02] <JuanVeloza> an*
#528 [12:02] <mattym> JuanVeloza, And for minecraft you need to log in with an Xbox Live account.
#529 [12:02] <tiff> how do we contact mojang support
#530 [12:03] <hxwks> Yes, but PS4 is no way affiliated with Minecraft, where microsoft owns xbox, xbox offers support for those versions
#531 [12:03] <mattym> OOhOOHAAhAAh, No, Windows Store app purchases do not qualify for refunds.
#532 [12:03] <mattym> ??> tiff account/send-email
#533 [12:03] <Mightyena> tiff: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#534 [12:03] <OOhOOHAAhAAh> ok
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#536 [12:03] * lauritris [webchat@185.244.234.81] has joined #minecrafthelp
#537 [12:03] <lauritris> hi
#538 [12:04] <lauritris> same error
#539 [12:04] <hxwks> tiff dont expect a answer ANYTIME soon though.
#540 [12:04] * OOhOOHAAhAAh [webchat@cpe-174-109-181-90.nc.res.rr.com] has quit. (Client Quit)
#541 [12:04] <tiff> by any chance is anyone familiar with servers
#542 [12:04] <hxwks> Yeah whats wrong?
#543 [12:05] <tiff> I made one on my mac and my friend connected with his laptop but when another friend tried to join on the phone version it says it cannot connect
#544 [12:05] <hxwks> Same network?
#545 [12:05] <hxwks> WI-FI network
#546 [12:05] <tiff> yes the phone was in the same network as mine
#547 [12:05] <tiff> we were using the same wifi
#548 [12:05] <hxwks> And windows 10 edition right?
#549 [12:05] <mattym> tiff, The version that works on Macs does not work with the mobile versions.
#550 [12:06] <hxwks> Wait doesn't mac have the same version as windows 10 edition
#551 [12:06] <hxwks> the one that plays with mobile
#552 [12:06] <mattym> lauritris, Do you have access to another Realm to see if you get the same issue there?
#553 [12:06] <lauritris> no
#554 [12:07] <mattym> lauritris, Are you able to connect to regular servers?
#555 [12:07] <tiff> so the java server I got from this website for my mac can't connect with mobile devies
#556 [12:07] * hxwks [webchat@8ta-246-128-96.telkomadsl.co.za] has quit. (Quit: webchat.esper.net)
#557 [12:07] <tiff> is that correcrt
#558 [12:07] <mattym> tiff, Correct
#559 [12:08] <tiff> so it has to be other laptops then
#560 [12:08] <tiff> or can it connect with playstation
#561 [12:08] <mattym> tiff, Only devices running the Java Edition.
#562 [12:08] <tiff> oh okay
#563 [12:09] <tiff> why is it different with microsoft 10
#564 [12:09] <mattym> tiff, They are two different games.
#565 [12:09] <tiff> can their servers connect with mobile phones
#566 [12:09] <lauritris> Yes, I just tried
#567 [12:09] <mattym> tiff, Yes
#568 [12:09] <tiff> rough thank you for your help everyone
#569 [12:10] <lauritris> My friend can enter my realm with no problems
#570 [12:10] <lauritris> its only me who cant
#571 [12:10] <mattym> lauritris, Then your best bet is to try the Realm at a later time, could be high network traffic between you and where the server is running.
#572 [12:11] <tiff> wait so is realms and creating your own server the same
#573 [12:11] <tiff> because I haven't paid for any realms
#574 [12:11] <mattym> tiff, No
#575 [12:11] <mattym> tiff, Realms are servers run directly by Mojang that are paid for.
#576 [12:12] <lauritris> but ive been trying for 6 hours now, this never happened
#577 [12:12] * BPinyourarea [webchat@14.192.208.169] has joined #minecrafthelp
#578 [12:12] <BPinyourarea> can't log in to minecraft.net on PC but can on a mobile device
#579 [12:14] <mattym> ??> BPinyourarea tools/hjt
#580 [12:14] <Mightyena> BPinyourarea: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#581 [12:14] <Mightyena> BPinyourarea: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#582 [12:14] <tiff> also another question: why do we download the same minecraft_server.1.15.2.jar for both mac and windows, but one is cross platform whereas the other isn't?
#583 [12:15] <tiff> how are the two different?
#584 [12:15] <mattym> tiff, Its not, Windows 10 Edition, is different from Java edition on Windows
#585 [12:15] <tiff> so would java edition on windows be able to play cross platform
#586 [12:16] <mattym> tiff, Java Edition on Windows can still only play with other Java Edition
#587 [12:17] <tiff> so is there a different download to make a cross platform server, or is that what realms are for?
#588 [12:18] <BPinyourarea> how do I provide the link after pasting in ubuntu?
#589 [12:18] <mattym> tiff, The cross platform server can only be run on Windows 10 or Linux computers.
#590 [12:18] <mattym> BPinyourarea, Just give use the URL/Address of the page it created with the log.
#591 [12:19] <tiff> how do we know that we have windows 10 or windows java edition?
#592 [12:20] <mattym> tiff, What computer are you playing on?
#593 [12:21] <BPinyourarea> https://paste.ubuntu.com/p/xj5hrnXtW2/
#594 [12:22] <mattym> ??> BPinyourarea info/mcleaks
#595 [12:22] <Mightyena> BPinyourarea: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#596 [12:22] <Mightyena> BPinyourarea: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#597 [12:22] <mattym> ??> BPinyourarea win/hosts/edit
#598 [12:22] <Mightyena> BPinyourarea: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#599 [12:22] <Mightyena> BPinyourarea: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#600 [12:22] * tiff [webchat@c-71-62-59-47.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#601 [12:24] <BPinyourarea> opened the file on notepad
#602 [12:24] <BPinyourarea> what's next?
#603 [12:25] <mattym> BPinyourarea, Delete any lines in the file that contain mojang
#604 [12:25] * hxwks [webchat@8ta-246-128-01.telkomadsl.co.za] has joined #minecrafthelp
#605 [12:25] <mattym> BPinyourarea, Then save the file, and test the login
#606 [12:25] <hxwks> Can't believe a multi-billion dollar company is so bullshit
#607 [12:25] <Absol> hxwks: Please keep it civil
#608 [12:25] <mattym> !ban hxwks
#609 [12:25] <hxwks> Cant believe a multi billion dollar company is so bs
#610 [12:25] <hxwks> absolute bs
#611 [12:26] * tyteen4a03 [~tyteen4a0@2a03:b0c0:1:d0::61:b001] has joined #minecrafthelp
#612 [12:26] * hxwks [webchat@8ta-246-128-01.telkomadsl.co.za] has quit. (Client Quit)
#613 [12:26] <BPinyourarea> as in to delete any line with the word 'mojang' by itself or to delete the a line if it contains '.mojang.com' etc
#614 [12:27] <mattym> BPinyourarea, The entire line.
#615 [12:27] <BPinyourarea> okay done
#616 [12:27] <mattym> BPinyourarea, save the file and test the login
#617 [12:27] <mattym> BPinyourarea, save the file and test the login
#618 [12:28] * tyteen4a03 [~tyteen4a0@2a03:b0c0:1:d0::61:b001] has left #minecrafthelp
#619 [12:29] <BPinyourarea> Cool. It works now. Thanks a lot for your help
#620 [12:29] <mattym> BPinyourarea, Change your account password
#621 [12:30] <BPinyourarea> yup done
#622 [12:32] <BPinyourarea> Is that all?
#623 [12:33] <mattym> BPinyourarea, Yup
#624 [12:34] <BPinyourarea> Thanks for your help. Appreciate it
#625 [12:47] * BlackEagle [webchat@ip-62-235-247-130.dsl.scarlet.be] has joined #minecrafthelp
#626 [12:48] <BlackEagle> I paid for the game but never recived it? what should I do?
#627 [13:07] * Yuuya [webchat@pool-108-16-249-95.phlapa.fios.verizon.net] has joined #minecrafthelp
#628 [13:08] <Yuuya> I can't log into my minecraft account
#629 [13:11] <Yuuya> I've logged into it a lot before using the same email and password but it does't work anymore
#630 [13:11] <mattym> Yuuya, What happens when you try?
#631 [13:12] <Yuuya> it says " Invalid email or password "
#632 [13:12] <mattym> Yuuya, Is that on the launcher or minecraf.net?
#633 [13:12] <Yuuya> the launcher
#634 [13:13] <mattym> Yuuya, What does it say on the site?
#635 [13:13] * morgan [webchat@c-67-161-32-252.hsd1.ca.comcast.net] has joined #minecrafthelp
#636 [13:13] <morgan> hi i am the owner of my realm and everyone else can connect into it except for me
#637 [13:13] <morgan> as soon as i try to join the realm it crashes for everyone
#638 [13:14] <Yuuya> It doesn't do anything. It sort of stops working
#639 [13:14] <Yuuya> Clicking the log in button just doesn't do anything
#640 [13:15] <morgan> Yes it pushes me out and says "disconnected"
#641 [13:15] <mattym> ??> Yuuya tools/hjt
#642 [13:15] <Mightyena> Yuuya: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#643 [13:15] <Mightyena> Yuuya: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#644 [13:15] <mattym> morgan, It crashes for everyone?
#645 [13:15] <morgan> yeah but only when im on
#646 [13:15] <morgan> ok
#647 [13:15] <mattym> morgan, Then its possible your player is in a corrupted area.
#648 [13:16] <mattym> morgan, Can you test if it happens on a new world>
#649 [13:16] <morgan> on a new realm?
#650 [13:16] <mattym> morgan, New world, download the old one, start a new one and see if the error persists.
#651 [13:17] <Yuuya> Should I send the link here?
#652 [13:17] <morgan> ok
#653 [13:17] <morgan> yeah i went to the download and it wouldnt let me download it
#654 [13:17] <morgan> bc its for microsoft and i have a mac
#655 [13:18] <mattym> Yuuya, Yes.
#656 [13:18] <Yuuya> https://paste.ubuntu.com/p/85KnB8mWXD/
#657 [13:18] <mattym> morgan, Then you will need to contact Mojang support
#658 [13:18] <mattym> ??> morgan mojang/email
#659 [13:18] <Mightyena> morgan: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#660 [13:18] <Mightyena> morgan: Note: Do NOT send more than one at a time.
#661 [13:18] <mattym> ??> Yuuya info/mcleaks
#662 [13:18] <Mightyena> Yuuya: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#663 [13:18] <Mightyena> Yuuya: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#664 [13:18] <mattym> ??> Yuuya win/hosts/edit
#665 [13:18] <Mightyena> Yuuya: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#666 [13:18] <Mightyena> Yuuya: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#667 [13:21] <morgan> ok also i made my own world and it did the same thing
#668 [13:21] <morgan> but it didnt kick me out it just glitched the same way it does right before it usually kicks me out
#669 [13:22] <mattym> morgan, A single player world?
#670 [13:22] <morgan> yes
#671 [13:23] <morgan> and when i tried to exit it just got stuck on the saving world screen
#672 [13:23] <mattym> ??> morgan launcher/log
#673 [13:23] <Mightyena> morgan: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#674 [13:23] <mattym> morgan, Make sure you copy the logs after the error has happened.
#675 [13:23] <morgan> ok
#676 [13:24] <Yuuya> Okay so I got rid of the entries with mojang in them
#677 [13:24] <Yuuya> So what next
#678 [13:25] <mattym> Yuuya, Save the file and test the login.
#679 [13:26] <Yuuya> I saved it and it still is saying the same thing
#680 [13:26] <morgan> https://paste.ubuntu.com/p/dcqDJfzDGW/
#681 [13:26] * CamWtheDestroyer [webchat@098-127-124-173.biz.spectrum.com] has quit. (Quit: webchat.esper.net)
#682 [13:26] <mattym> Yuuya, Are you sure you opened the notepad as Administrator?
#683 [13:26] <morgan> oh wait i didnt do it after the error happened hold on
#684 [13:27] <Yuuya> I think I did but I'll do it again
#685 [13:28] * BlackEagle [webchat@ip-62-235-247-130.dsl.scarlet.be] has quit. (Quit: webchat.esper.net)
#686 [13:29] <Yuuya> I opened it as administrator again and the lines were deleted and everything so I saved it and closed out of it and it still isn't working
#687 [13:32] * morgan [webchat@c-67-161-32-252.hsd1.ca.comcast.net] has joined #minecrafthelp
#688 [13:32] <mattym> Yuuya, What does the website do now?
#689 [13:34] <Yuuya> it says Invalid Email Address or Password
#690 [13:36] <mattym> Yuuya, Have you tried to reset the password?
#691 [13:36] <Yuuya> No
#692 [13:41] * Hermite2010 [webchat@66-219-236-168.dynamic.ip.veracitynetworks.com] has joined #minecrafthelp
#693 [13:42] <Hermite2010> Whenever I try to log in it just give me an error or won't load at all
#694 [13:42] <Hermite2010> How do I fix this?
#695 [13:43] <mattym> ??> Hermite2010 tools/hjt
#696 [13:43] <Mightyena> Hermite2010: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#697 [13:43] <Mightyena> Hermite2010: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#698 [13:44] * Unknowndriver9 [webchat@c-98-220-96-43.hsd1.il.comcast.net] has joined #minecrafthelp
#699 [13:45] * Hermite2010 [webchat@66-219-236-168.dynamic.ip.veracitynetworks.com] has quit. (Client Quit)
#700 [13:45] <Unknowndriver9> So I entered into my account, which had the name Unknowndriver9, and to my surpise, I no longer had access to minecraft *as if I hadnt purchased it. What can I do to be able to play again>
#701 [13:45] * notjlimhy [webchat@14.192.208.213] has joined #minecrafthelp
#702 [13:45] <notjlimhy> i recently bought the game
#703 [13:46] <notjlimhy> but when i log in , after the validating token loading part it says not logged in bringing back to login page
#704 [13:46] * Unknowndriver9 [webchat@c-98-220-96-43.hsd1.il.comcast.net] has quit. (Client Quit)
#705 [13:46] <notjlimhy> also my account is not registered even after i buy it
#706 [13:46] <notjlimhy> its like i can't login into the application
#707 [13:47] * morgan [webchat@c-67-161-32-252.hsd1.ca.comcast.net] has joined #minecrafthelp
#708 [13:47] <morgan> i ran the thing in the background while my game crashed
#709 [13:48] <mattym> ??> morgan paste
#710 [13:48] <Mightyena> morgan: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#711 [13:48] * Dani [webchat@pool-173-72-33-203.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#712 [13:48] <mattym> morgan, Grab the link to the new log
#713 [13:48] <morgan> https://paste.ubuntu.com/p/bfJcmqq4vG/
#714 [13:49] <morgan> this is the one that has my text
#715 [13:49] <Dani> I joined minecraft before an email was needed. I lost my password. What do I do now.
#716 [13:49] <mattym> morgan, That looks like its still the one before it crashed.
#717 [13:49] <mattym> ??> Dani account/send-email
#718 [13:49] <Mightyena> Dani: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#719 [13:49] <morgan> it crashed while it was running...i was in the game running around and then my friend joined and it crashed
#720 [13:50] <morgan> should i try again
#721 [13:50] <mattym> morgan, Yeah, without the log of it, there is really no way to tell what went wrong.
#722 [13:50] <morgan> ok give me a sec to get back in
#723 [13:51] * morgan [webchat@c-67-161-32-252.hsd1.ca.comcast.net] has quit. (Client Quit)
#724 [13:57] * jules [webchat@cpe-104-172-181-111.socal.res.rr.com] has joined #minecrafthelp
#725 [13:58] <jules> hi, i'm getting an io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information: error when trying to direct connect to a known ip from my friend's server?
#726 [13:58] <nate> "refused" is generally a solid indication of firewall blocking
#727 [13:58] <jules> i've been looking everywhere online cannot find a fix i enabled all firewall settings
#728 [13:58] <jules> but only for the java launcher.exe
#729 [13:58] <nate> it wouldn't likely be yours, it's most likely them
#730 [13:58] <jules> is it still likely them if other people have been able to connect?
#731 [14:01] <nate> it could be, if they're doing whitelisting and your IP changed or something else lead to it. Have them check their end and see. Other than that they only thing to exclude on your side in the firewall would be the java binary included with minecraft
#732 [14:02] <jules> ty
#733 [14:02] * heyyou [webchat@185.244.234.81] has joined #minecrafthelp
#734 [14:03] <heyyou> hello
#735 [14:03] <jules> salutations
#736 [14:04] * lauritris [webchat@185.244.234.81] has joined #minecrafthelp
#737 [14:04] * Yuuya [webchat@pool-108-16-249-95.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#738 [14:04] * lauritris [webchat@185.244.234.81] has quit. (Client Quit)
#739 [14:04] * Ghost_ [webchat@c-71-201-30-29.hsd1.il.comcast.net] has joined #minecrafthelp
#740 [14:04] <Ghost_> Yo
#741 [14:05] <heyyou> im having a technical issue all day but it appeared all of a sudden and it wont fix
#742 [14:05] <Ghost_> Error 9 what does it mean
#743 [14:06] <Ghost_> When i load in it isnt bedrock either
#744 [14:06] * Ghost_ [webchat@c-71-201-30-29.hsd1.il.comcast.net] has quit. (Client Quit)
#745 [14:06] * jules [webchat@cpe-104-172-181-111.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#746 [14:07] <heyyou> Internal Exception Java io . IOException forcibly closed by remote host
#747 [14:08] <heyyou> anyone knows anyhting'?
#748 [14:08] <heyyou> its happening only in realms
#749 [14:09] <mattym> heyyou, I already told you, either wait for it to fix itself or contact Mojang.
#750 [14:10] <heyyou> ok
#751 [14:12] * notjlimhy [webchat@14.192.208.213] has quit. (Quit: webchat.esper.net)
#752 [14:20] * TomiPingo24 [webchat@181.46.160.69] has joined #minecrafthelp
#753 [14:20] <TomiPingo24> hello
#754 [14:20] <TomiPingo24> my name is tomas, i have aproblem trying to log in on official site of minecraft.
#755 [14:21] <TomiPingo24> i try to login with my account , that i registered about 20 minutes ago, but when i write the email and the password, and press "log in" nothing happens
#756 [14:21] <TomiPingo24> i thought maybe it was a problem with that acc, which mail is nsp.clan@hotmail.com
#757 [14:21] <mattym> ??> TomiPingo24 tools/hjt
#758 [14:21] <Mightyena> TomiPingo24: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#759 [14:21] <Mightyena> TomiPingo24: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#760 [14:22] <TomiPingo24> ok
#761 [14:24] <TomiPingo24> https://paste.ubuntu.com/p/GSbmq3KbRg/
#762 [14:24] <TomiPingo24> that is the link
#763 [14:24] <mattym> ??> TomiPingo24 info/mcleaks
#764 [14:24] <Mightyena> TomiPingo24: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#765 [14:24] <Mightyena> TomiPingo24: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#766 [14:24] <mattym> ??> TomiPingo24 win/hosts/edit
#767 [14:24] <Mightyena> TomiPingo24: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#768 [14:24] <Mightyena> TomiPingo24: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#769 [14:24] <TomiPingo24> what is altdispenser? i will delete mcleaks but what is altdispenser
#770 [14:25] <mattym> TomiPingo24, Another version of the same tool with a different name
#771 [14:25] <TomiPingo24> i have Tlauncher, is a launcher with allthe versions, including optifine and forge
#772 [14:25] <TomiPingo24> is that illegal?
#773 [14:26] <mattym> TomiPingo24, Yes, its a pirating tool
#774 [14:26] <TomiPingo24> well sorry i didnt know that was illegal
#775 [14:27] <TomiPingo24> i entered to drivers etc hosts
#776 [14:27] <TomiPingo24> have i to delete hosts?
#777 [14:27] <TomiPingo24> or what i gotta do?
#778 [14:27] <mattym> TomiPingo24, Delete any lines that contain mojang in them, and save the file.
#779 [14:27] <TomiPingo24> well there is nothing
#780 [14:28] <TomiPingo24> there are 5 things, but none of them can be opened
#781 [14:28] <TomiPingo24> those are; hosts
#782 [14:28] <TomiPingo24> imhosts.sam
#783 [14:28] <TomiPingo24> networks
#784 [14:28] <TomiPingo24> protocol
#785 [14:28] <mattym> TomiPingo24, You didn't follow the instructions properly.
#786 [14:28] <TomiPingo24> and services
#787 [14:28] <TomiPingo24> yes i did bro
#788 [14:28] <TomiPingo24> i went to system 32
#789 [14:28] <TomiPingo24> drivers
#790 [14:28] <TomiPingo24> etc
#791 [14:28] <mattym> TomiPingo24, No, you didn't read them again. You should not be opening folders.
#792 [14:29] <TomiPingo24> and the file which is called hosts it cant be opened for nothing, it shows like a folder in white
#793 [14:29] <TomiPingo24> can i do something to show you my screen?
#794 [14:29] <mattym> TomiPingo24, No, go back and read the instructions, you should be opening it through notepad, not the folders directly.
#795 [14:30] <TomiPingo24> Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#796 [14:30] <TomiPingo24> is that the instruction?
#797 [14:30] <mattym> TomiPingo24, Read the rest, before that
#798 [14:31] <TomiPingo24> ahhh yes sorry
#799 [14:31] <TomiPingo24> where is the start menu?
#800 [14:31] <TomiPingo24> to locate notepad
#801 [14:31] <mattym> TomiPingo24, Hit the Windows key.
#802 [14:31] <TomiPingo24> got it
#803 [14:32] <TomiPingo24> well i ran as administrator the notepad
#804 [14:32] <TomiPingo24> now what else
#805 [14:33] <mattym> TomiPingo24, The rest
#806 [14:34] <TomiPingo24> bro dont understand what i gotta do after that
#807 [14:34] <TomiPingo24> sorry my english is not so good
#808 [14:34] <TomiPingo24> i ran as adminsitrator notepad, now what?
#809 [14:35] <mattym> ??> TomiPingo24 win/hosts/edit
#810 [14:35] <Mightyena> TomiPingo24: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#811 [14:35] <Mightyena> TomiPingo24: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#812 [14:35] <mattym> TomiPingo24, If you cannot read it on your own, I will not be holding your hand through it.
#813 [14:35] <TomiPingo24> oh ok
#814 [14:35] <TomiPingo24> nonono wait
#815 [14:35] <TomiPingo24> i got it now
#816 [14:35] <TomiPingo24> so i gotta open hosts with notepad, right?
#817 [14:36] <mattym> TomiPingo24, Go back and read everything Mightyena told you, all the info is there.
#818 [14:36] <TomiPingo24> lmaooo i am so dumb
#819 [14:36] <TomiPingo24> 51.68.172.243 authserver.mojang.com
#820 [14:36] <TomiPingo24> 51.68.172.243 sessionserver.mojang.com
#821 [14:37] <TomiPingo24> when i open it
#822 [14:37] <TomiPingo24> it says that
#823 [14:37] <mattym> TomiPingo24, Go back and read everything Mightyena told you, all the info is there.
#824 [14:38] <TomiPingo24> lmaoooo i dont understand what i am not doing properly
#825 [14:38] <TomiPingo24> so, when i am in hosts
#826 [14:38] <mattym> ??> TomiPingo24 info/mcleaks
#827 [14:38] <Mightyena> TomiPingo24: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#828 [14:38] <Mightyena> TomiPingo24: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#829 [14:38] <TomiPingo24> aahh well i think this
#830 [14:38] <TomiPingo24> i gotta put the name %SystemRoot%\System32\drivers\etc\hosts as the file name of a notepad?
#831 [14:39] * tryhardangel [webchat@athedsl-305760.home.otenet.gr] has joined #minecrafthelp
#832 [14:40] <TomiPingo24> yes i did that
#833 [14:40] <TomiPingo24> so what else now?
#834 [14:40] <tryhardangel> i want to join hypixel with username (tryhardangel) and i cant i want to change the username to (iCube_) and i need to wait 25 days
#835 [14:40] <mattym> tryhardangel, Then you need to wait 25 days.
#836 [14:40] <TomiPingo24> mattym, i did what you said to me, now what?
#837 [14:40] <mattym> TomiPingo24, Did you remove the entries in the host file?
#838 [14:41] <tryhardangel> someone from mojang cant do it faster i cant wait
#839 [14:41] <tryhardangel> ????'
#840 [14:41] <mattym> tryhardangel, No, the only way to change your username is on your own, once every 30 days.
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#842 [14:42] <TomiPingo24> emm how do i do that?
#843 [14:42] <TomiPingo24> bro cant you download anydesk an do it for me pls? i feel that i am too dumb for you
#844 [14:42] <TomiPingo24> and you are losing your patience with me
#845 [14:43] <mattym> TomiPingo24, Delete any line in the hosts file that contain the words mojang in them. Then save the file.
#846 [14:43] <TomiPingo24> okay
#847 [14:45] <TomiPingo24> i did, the file is empty now
#848 [14:45] <mattym> TomiPingo24, Test the login again.
#849 [14:45] <TomiPingo24> okay
#850 [14:46] <TomiPingo24> yessssss
#851 [14:46] <TomiPingo24> it worked
#852 [14:46] <TomiPingo24> love you mattym
#853 [14:46] <TomiPingo24> now i am going to buy the premium
#854 [14:46] <TomiPingo24> wait a second, can you help me with something else?
#855 [14:47] <TomiPingo24> i am going to buy it by g2a
#856 [14:47] <TomiPingo24> but windows 10 edition
#857 [14:47] <TomiPingo24> when i buy it, can i have the nickname and skin that i want?
#858 [14:47] <mattym> Don't, g2a is a scam
#859 [14:48] <TomiPingo24> well
#860 [14:48] <TomiPingo24> here in argentina 26.95 dollars is about 1800 pesos
#861 [14:48] <TomiPingo24> in g2a is about 350 pesos
#862 [14:48] <TomiPingo24> thats about 5,5 dollars
#863 [14:49] <Greymagic27> g2a may be cheaper, but it's known to rip you off. I don't recomend it to anyone because of that, and because it sells game lower than the official price
#864 [14:49] <mattym> TomiPingo24, Then in a few weeks when the person on g2a refunds their code, you will have no game and have lost 350 pesos
#865 [14:50] <TomiPingo24> well then
#866 [14:50] <TomiPingo24> i dont think i can afford real minecraft then
#867 [14:50] <TomiPingo24> :(
#868 [14:55] * ausar999 [webchat@cpe-24-194-92-195.nycap.res.rr.com] has joined #minecrafthelp
#869 [14:56] <ausar999> I'm having trouble moving my save file from the April Fools snapshot to the new 20w14a snapshot. I've located the save folder, and I've tried to move it into the proper location, but upon launching the game, the world doesn't show up as an option to play.
#870 [14:57] <Greymagic27> As far as I know, the april fools worlds aren't compatible with normal worlds, so you won't be able to open it in any other version
#871 [14:57] <Greymagic27> There's most likely a way to edit the level.dat or such to allow it, although I don't know how to do that so I can't tell you :P
#872 [14:58] <ausar999> F
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#874 [15:05] * t_rex9999 [webchat@ip-89-102-173-196.net.upcbroadband.cz] has joined #minecrafthelp
#875 [15:05] <t_rex9999> Hello, i have problem i broke my a realm from a friend can you help?
#876 [15:06] <Greymagic27> What do you mean you broke your realm?
#877 [15:06] <t_rex9999> I teleported to far and now a cant connect
#878 [15:06] <Greymagic27> Ask the owner of the realm to restore a backup of the world
#879 [15:07] <t_rex9999> Ok, were can he find the backup?
#880 [15:07] <Greymagic27> I believe it's in the realm settings. Although I've not been into realm settings for a while haha
#881 [15:07] <t_rex9999> And does is make an autobackup ?
#882 [15:09] <t_rex9999> Thanks
#883 [15:12] * AlleyCat [webchat@CPE00fc8d487773-CM00fc8d487770.cpe.net.cable.rogers.com] has joined #minecrafthelp
#884 [15:12] <AlleyCat> Hello, is anyone on here?
#885 [15:14] <AlleyCat> I just purchased minecraft last night and i am unable to get onto my account. I don't know if it recognizing my email purchased it. I have records for emails of the purchase. When I'm on the Microsoft store it recognizes that I purchased the game. I also tried sending a password reset many many times, no emails came through. Is it possible I purcha
#886 [15:14] <AlleyCat> sed the game, yet it some how didn't get attached to my email?
#887 [15:14] <AlleyCat> Can anyone assist please?
#888 [15:15] * kota [webchat@CPEf0f2490e3243-CMf0f2490e3240.cpe.net.cable.rogers.com] has joined #minecrafthelp
#889 [15:16] <kota> help recovering username
#890 [15:16] <kota> can i reset my username?
#891 [15:18] <mattym> AlleyCat, What version of the game are you trying to log into?
#892 [15:18] <mattym> kota, What is the problem?
#893 [15:19] <kota> apparently my old Java account hasn't been migrated https://account.mojang.com/migrate
#894 [15:20] <mattym> kota, Did you try the steps on that page?
#895 [15:20] <kota> so the username I had what I thought it was
#896 [15:20] <kota> so now I'm trying to reset it
#897 [15:20] <mattym> kota, If any of the info you have is wrong, you will need to contact Mojang support.
#898 [15:20] <mattym> ??> kota account/send-email
#899 [15:20] <Mightyena> kota: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#900 [15:20] <kota> Thank you
#901 [15:26] <AlleyCat> Hey, i was trying to log into it on PC.
#902 [15:26] <mattym> AlleyCat, But which version/edition of the game?
#903 [15:27] <AlleyCat> Windows 10 Java, i think
#904 [15:27] <AlleyCat> I purchased it off the microsoft store
#905 [15:28] <mattym> AlleyCat, Ok, well then you need to play the Windows 10 Edition installed from the MS store app, not Java Edition.
#906 [15:28] * angelos [webchat@dslb-088-071-161-104.088.071.pools.vodafone-ip.de] has joined #minecrafthelp
#907 [15:29] <AlleyCat> and when i went to download the game off microsoft store, it said my PC was not a application that could be used.
#908 [15:29] <angelos> I cant dispute my email change, what can i do now?
#909 [15:29] <mattym> AlleyCat, Lets check some of the computers info
#910 [15:29] <mattym> ??> AlleyCat win/dxdiag
#911 [15:29] <Mightyena> AlleyCat: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#912 [15:30] <mattym> angelos, You mean the email with the link in it didn't work?
#913 [15:30] <AlleyCat> This is the spot i bought it from
#914 [15:30] <AlleyCat> https://www.minecraft.net/en-us/store/minecraft-windows10
#915 [15:30] <angelos> mattym yes
#916 [15:30] <AlleyCat> it had mine coins and stuff, which didnt make sense
#917 [15:30] <mattym> AlleyCat, Follow the information Mightyena linked.
#918 [15:30] <mattym> ??> angelos account/send-email
#919 [15:30] <Mightyena> angelos: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#920 [15:31] <AlleyCat> I know my PC can play it, i was playing on my boyfriends minecraft account for a long time. I just decided to get my own now to play online
#921 [15:31] <angelos> i changed my acc email, and now i cant change back, i have no tid
#922 [15:31] <mattym> AlleyCat, Just get the log, it will help us figure out why the MS store download one didn't work.
#923 [15:32] <mattym> ??> angelos account/trans-id
#924 [15:32] <Mightyena> angelos: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#925 [15:32] <AlleyCat> I purchased it with a credit card
#926 [15:33] <mattym> AlleyCat, Only read the messages with your name at the front.
#927 [15:33] <mattym> AlleyCat, Get the dxdiag report.
#928 [15:33] <angelos> i have no TID, the link in the email dispute email didnt work, does the support request work anyway?
#929 [15:34] <mattym> angelos, Without the Transaction ID, there are no guarantees, you will need to see what they say when they reply.
#930 [15:34] <angelos> mattym
#931 [15:34] <angelos> But they can still see the change of location, so compare .. because the acc is now used by someone else, but thank you :)
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#934 [15:59] * khora [webchat@c-73-170-244-17.hsd1.ca.comcast.net] has joined #minecrafthelp
#935 [16:01] <khora> I have migrated my account in 2018. but am only able to play the demo version. I purchased Java edition in 2011. What is the expected response time on issues like this?
#936 [16:10] * morgan [webchat@c-67-161-32-252.hsd1.ca.comcast.net] has joined #minecrafthelp
#937 [16:10] <morgan> hi i keep trying to get onto my realm and it keeps kicking me off
#938 [16:10] <morgan> im the owner and everyone else can get on except for me
#939 [16:16] * Roland25xd [webchat@h081217120083.dyn.cm.kabsi.at] has joined #minecrafthelp
#940 [16:17] <morgan> actually we have figured out it is a certain area that causes the game to crash
#941 [16:19] * morgan [webchat@c-67-161-32-252.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#942 [16:20] <Roland25xd> Hello! i have the issue that i cannot Play Minecraft on my Laptop. I can Play Minecraft with the same account on my PC but if im not at home or cant get to my PC i used to Play on my Laptop. Now suddenly when i log in on my Laptop with the same account it says that i do not own minecraft and ican only Play the demo Version. Does anybody in this Cha
#943 [16:20] <Roland25xd> t now how to fix this?
#944 [16:27] <TomiPingo24> heyy
#945 [16:28] <TomiPingo24> if i buy a code from another page that is not minecraft.net
#946 [16:28] <TomiPingo24> where do i have to put the code?
#947 [16:39] * Tanjixx [webchat@ool-457a9c52.dyn.optonline.net] has joined #minecrafthelp
#948 [16:39] <Tanjixx> when trying to play it keeps saying java unexpectedly quit on my mac
#949 [16:41] <Tanjixx> pls help i'm trying to play with my friends :(
#950 [16:42] <TomiPingo24> bro
#951 [16:44] * DJ [webchat@c-98-203-219-230.hsd1.wa.comcast.net] has joined #minecrafthelp
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#953 [16:44] * Chensoo [webchat@static-123-135-7-89.ipcom.comunitel.net] has quit. (Quit: webchat.esper.net)
#954 [16:47] <DJ> When launching the launcher, there is a gray screen over the top of the display. Anyone know how to fix this?
#955 [16:51] * DJ [webchat@c-98-203-219-230.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#956 [17:02] * Hamdan [webchat@109.177.29.126] has joined #minecrafthelp
#957 [17:02] <Hamdan> My Minecraft has low fps
#958 [17:02] <Hamdan> How can I fix that
#959 [17:02] <Hamdan> I meet all the spec requirement
#960 [17:20] * PayError [webchat@068-187-108-132.res.spectrum.com] has joined #minecrafthelp
#961 [17:21] <PayError> We are trying to buy Minecraft for our kid, we send the parent payment email to our email, we use the link and fill out the credit card info, and keep getting an error that the card info is invalid. We have already tried switching devices and browsers
#962 [17:22] <mattym> PayError, Are you using a regular credit card, or a gift-card/prepaid?
#963 [17:23] <PayError> regular
#964 [17:24] <mattym> PayError, Call the bank/provider and tell them you need to make an International Transaction to Sweden, and double check that there are no pending payments already.
#965 [17:24] <PayError> how would we know if there is a pending payment already?
#966 [17:26] <mattym> PayError, Ask the card provider/bank
#967 [17:27] <PayError> it currently is closed. if there is a pending payment already, if we were to try using a different card and it allowed us right away, would we be charged twice if the first attempt somehow went through?
#968 [17:27] <PayError> would it even allow us to use a different card
#969 [17:27] <mattym> PayError, Not sure.
#970 [17:27] * MaryC [webchat@179.33.37.141] has joined #minecrafthelp
#971 [17:27] <PayError> should I try?
#972 [17:28] <mattym> PayError, Its up to you.
#973 [17:28] <PayError> ok going to try one sec
#974 [17:28] <MaryC> Hi, I'd like to make a refund and I'm in order on the refunds policy. It's minecraft java edition.
#975 [17:29] <MaryC> How can I refund?
#976 [17:30] <mattym> ??> MaryC account/refund
#977 [17:30] <Mightyena> MaryC: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#978 [17:30] <PayError> it gave me the same error again even though we used a different card
#979 [17:30] <MaryC> I know, I already read that. And I can refund. Where do I refund?
#980 [17:30] <mattym> MaryC, All the info is on that page.
#981 [17:31] <MaryC> Thanks.
#982 [17:32] <mattym> PayError, Yeah, you are going to have to call the bank/provider and make sure they authorize the International Transaction.
#983 [17:32] <PayError> I think that we are going to try to call the bank when it is open tomorrow. Thank you for ur help
#984 [17:36] * meganc [webchat@h159.169.22.98.static.ip.windstream.net] has joined #minecrafthelp
#985 [17:36] * Eletric_qt [webchat@pool-98-116-186-155.nycmny.fios.verizon.net] has joined #minecrafthelp
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#987 [17:37] <Eletric_qt> Ok so i press log in and then it just freezes. What do I do?
#988 [17:41] <MaryC> Now I sent the refund request, how much time do I have to wait for the refund?
#989 [17:43] <Eletric_qt> Ok so i press log in and then it just freezes. What do I do?
#990 [17:45] <MaryC> They sent a email to me and I have to reply to it. What do I need to say? I don't understand
#991 [17:47] <mattym> MaryC, Just confirm that you are looking to refund, its to check the email is correct and active.
#992 [17:47] * George [webchat@fixed-187-189-181-46.totalplay.net] has joined #minecrafthelp
#993 [17:47] <mattym> Eletric_qt, Where are you trying to log in?
#994 [17:48] <Eletric_qt> The minecraft website
#995 [17:48] <mattym> ??> Eletric_qt tools/hjt
#996 [17:48] <Mightyena> Eletric_qt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#997 [17:48] <Mightyena> Eletric_qt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#998 [17:48] <George> hi, i can't login to mincraft launched
#999 [17:48] <mattym> George, What happens when you try?
#1000 [17:48] <MaryC> So I confirm I need a refund and do I need to put my credit card info or something like the transaction info?
#1001 [17:49] <George> mattym
#1002 [17:49] <George> invalid email and password
#1003 [17:49] <mattym> MaryC, No, just reply to the automatic message that you want to refund, then wait for them to reply with more details.
#1004 [17:49] <mattym> George, Have you tried to do a password reset?
#1005 [17:50] <Eletric_qt> do i download
#1006 [17:50] <Eletric_qt> Do I downlaod the text?
#1007 [17:50] * dalaughinman [webchat@pool-108-53-180-192.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1008 [17:50] <mattym> Eletric_qt, No, just provide the url/address to the page you are on.
#1009 [17:50] <George> mattym no
#1010 [17:51] <Eletric_qt> https://paste.ubuntu.com/p/rNKKVTtvVv/
#1011 [17:51] <mattym> George, Try
#1012 [17:51] <dalaughinman> I cant login to the launcher or website after I just changed my password like 5mins ago, and ideas?
#1013 [17:51] <mattym> Eletric_qt, Did you run the program as Administrator?
#1014 [17:52] <Eletric_qt> Oh
#1015 [17:52] <mattym> ??> dalaughinman tools/hjt
#1016 [17:52] <Mightyena> dalaughinman: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1017 [17:52] <Mightyena> dalaughinman: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1018 [17:52] <dalaughinman> yes I did\
#1019 [17:52] <Eletric_qt> ley me do that
#1020 [17:52] <George> mattym, why?
#1021 [17:52] <George> mattym , after exchanging a code, download the launcher and a nickname appeared that is not mine, I noticed and tried to add mine but it says "invalid email or password"
#1022 [17:52] <Eletric_qt> https://paste.ubuntu.com/p/d3xqD7xjtz/
#1023 [17:52] <Eletric_qt> There
#1024 [17:53] <mattym> George, What name appears?
#1025 [17:53] <George> mattym, IceCracked
#1026 [17:54] <mattym> Eletric_qt, Try uninstalling your VPN, then restarting the PC, try logging in again after.
#1027 [17:54] <MaryC> How much time does it takes usually for Mojang to answer to you request after you answered the mail?
#1028 [17:54] <Eletric_qt> ok
#1029 [17:54] <mattym> MaryC, No idea.
#1030 [17:54] <George> mattym,
#1031 [17:54] <George> If I change my password this problem is solved?
#1032 [17:55] <mattym> George, Try it.
#1033 [17:55] * Eletric_qt [webchat@pool-98-116-186-155.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1034 [17:55] <MaryC> Ok thanks then I'll just go to sleep until I get an answer
#1035 [17:55] <mattym> MaryC, Its gonna be more than a few days at least.
#1036 [17:56] <George> mattym, the same error
#1037 [17:56] <MaryC> Ok thanks then
#1038 [17:56] <mattym> ??> George tools/hjt
#1039 [17:56] <Mightyena> George: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1040 [17:56] <Mightyena> George: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1041 [17:57] * MaryC [webchat@179.33.37.141] has quit. (Quit: webchat.esper.net)
#1042 [17:57] <George> mattym, is this safe?
#1043 [17:58] <mattym> George, Yes
#1044 [17:58] <George> mattym, i ll try
#1045 [17:59] * Shadow707Beatz [webchat@45.242.2.99] has joined #minecrafthelp
#1046 [17:59] <Shadow707Beatz> Hello
#1047 [17:59] <Shadow707Beatz> whenever I try to open minecraft,on any version
#1048 [17:59] <George> mattym, although for some reason I can't login to minecraft.net
#1049 [17:59] <Shadow707Beatz> it starts loading in the bar
#1050 [17:59] <Shadow707Beatz> then almost to the end
#1051 [17:59] <Shadow707Beatz> it stops
#1052 [17:59] <Shadow707Beatz> and then freezes
#1053 [17:59] <Shadow707Beatz> and becomes not responding
#1054 [17:59] <mattym> ??> Shadow707Beatz av/adwcleaner
#1055 [17:59] <Mightyena> Shadow707Beatz: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1056 [17:59] <Mightyena> Shadow707Beatz: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#1057 [17:59] <Shadow707Beatz> this is with any version
#1058 [17:59] * Eletric_qt [webchat@pool-98-116-186-155.nycmny.fios.verizon.net] has joined #minecrafthelp
#1059 [17:59] <Shadow707Beatz> alright
#1060 [18:00] <Shadow707Beatz> it works fine with VoidLauncher
#1061 [18:00] <Eletric_qt> So I did it and now it says "Invalid username or password" and I have changed the password and it still says that
#1062 [18:01] * Shadow707Beatz [webchat@45.242.2.99] has quit. (Client Quit)
#1063 [18:01] <mattym> Eletric_qt, Are you trying to connect from a home internet network?
#1064 [18:01] <Eletric_qt> yes
#1065 [18:01] <Eletric_qt> This is my first time getting minecraft on my pc
#1066 [18:01] <George> mattym, https://paste.ubuntu.com/p/h8QgF8Y3Bm/
#1067 [18:02] <mattym> Eletric_qt, Nothing else showed up in the report, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1068 [18:02] <Eletric_qt> No
#1069 [18:02] * Ataylor0919 [webchat@cpe-65-25-244-153.new.res.rr.com] has joined #minecrafthelp
#1070 [18:03] <mattym> ??> George info/mcleaks
#1071 [18:03] <Mightyena> George: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1072 [18:03] <Mightyena> George: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1073 [18:03] <mattym> ??> George win/hosts/edit
#1074 [18:03] <Mightyena> George: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1075 [18:03] <Mightyena> George: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1076 [18:03] * Griff2sm [webchat@209-6-155-87.s8005.c3-0.sbo-ubr1.sbo.ma.cable.rcncustomer.com] has joined #minecrafthelp
#1077 [18:04] <Griff2sm> Hello I have an old minecraft account (December 2017) and I am trying to log back in but I am not receiving the confirmation email
#1078 [18:04] <Eletric_qt> mattym I have used Mcleaks before is it possible I can see if thats doing somthing with it?
#1079 [18:04] <mattym> Griff2sm, Did you check any spam or junk mail folders for it, and are you sure you are checking in the correct email?
#1080 [18:05] <Ataylor0919> Hello. I have recently purchased the Minecraft Java edition and am receiving an error that states "unexpected error occurred". I have checked to make sure my game file and java were both updated, and also checked to make sure there want any sort of blocker preventing me from accessing the game. I have also tried reverting back to the legacy log in
#1081 [18:05] <Ataylor0919> editions of the game, but to no avail. Is there another way to launch the game? or am I missing something?
#1082 [18:05] <mattym> Eletric_qt, Possible, but I am not seeing the changes it would make in your log.
#1083 [18:05] <Griff2sm> Yup I check all of those but I didn't receive anything
#1084 [18:05] <Eletric_qt> alright
#1085 [18:06] <mattym> ??> Ataylor0919 launcher/log
#1086 [18:06] <Mightyena> Ataylor0919: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1087 [18:06] <mattym> ??> Eletric_qt win/hosts
#1088 [18:06] <Mightyena> Eletric_qt: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1089 [18:06] <Mightyena> Eletric_qt: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#1090 [18:07] <Eletric_qt> https://paste.ubuntu.com/
#1091 [18:07] <mattym> Eletric_qt, Need the full link, make sure you hit the paste button
#1092 [18:07] <Eletric_qt> https://paste.ubuntu.com/p/jrzdQvRWFF/
#1093 [18:09] <mattym> Eletric_qt, Yeah, nothing there left over from Mcleaks
#1094 [18:09] <mattym> Eletric_qt, Have you actually purchased the game?
#1095 [18:09] <Eletric_qt> I've purchased the microsoft version then refunded it because I wanted java instead
#1096 [18:10] <mattym> Eletric_qt, Have you purchased the Java version?
#1097 [18:10] <Eletric_qt> No
#1098 [18:10] <mattym> Eletric_qt, Have you used other 'alt' tools?
#1099 [18:10] <Eletric_qt> no
#1100 [18:11] <mattym> ??> Eletric_qt av/adwcleaner
#1101 [18:11] <Mightyena> Eletric_qt: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1102 [18:11] <Mightyena> Eletric_qt: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#1103 [18:12] <Ataylor0919> How long should I allow the output to run until I receive the codes?
#1104 [18:12] <George> mattym, how to remove MCleaks?
#1105 [18:12] <mattym> George, Read all the info Mightyena gave you.
#1106 [18:13] <mattym> Ataylor0919, Did the crash happen yet?
#1107 [18:13] <Ataylor0919> so far all I have received is the "game crashed" tab on the startup screen
#1108 [18:14] <Eletric_qt> do I restart my computer anyways?
#1109 [18:15] <Ataylor0919> It will prepare the game, the window will go white, and the screen pulls me right back to the start up window stating it has crashed.
#1110 [18:16] <mattym> Ataylor0919, Ok, so it crashed, but nothing showed up in the log?
#1111 [18:16] <Ataylor0919> correct.
#1112 [18:16] <mattym> Eletric_qt, Yes
#1113 [18:16] <mattym> ??> Ataylor0919 tools/hjt
#1114 [18:16] <Mightyena> Ataylor0919: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1115 [18:16] <Mightyena> Ataylor0919: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1116 [18:16] * Eletric_qt [webchat@pool-98-116-186-155.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1117 [18:17] * AlexChomp [webchat@pool-96-237-228-68.bstnma.fios.verizon.net] has joined #minecrafthelp
#1118 [18:17] <Ataylor0919> https://paste.ubuntu.com/p/Xd4m8hXWY8/
#1119 [18:18] <Ataylor0919> Is this what you need?
#1120 [18:18] * Eletric_qt [webchat@pool-98-116-186-155.nycmny.fios.verizon.net] has joined #minecrafthelp
#1121 [18:18] <Eletric_qt> restarted
#1122 [18:18] <mattym> Eletric_qt, Check the log in again
#1123 [18:18] <Eletric_qt> still says it
#1124 [18:18] <AlexChomp> Whenever anyone (with a paid account) tries to join my server, it shows "Authenication servers are down. Please try again later, sorry!". I've never had this error before. help?
#1125 [18:18] <AlexChomp> I've tried disabling AV and firewall.
#1126 [18:18] * iiPlugg [webchat@c-73-123-188-141.hsd1.ma.comcast.net] has joined #minecrafthelp
#1127 [18:19] <iiPlugg> Hello?
#1128 [18:19] <mattym> ??> AlexChomp tools/hjt
#1129 [18:19] <Mightyena> AlexChomp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1130 [18:19] <Mightyena> AlexChomp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1131 [18:19] <mattym> Eletric_qt, What web browser are you using when you try to log into the site?
#1132 [18:19] <Eletric_qt> google chrome
#1133 [18:19] <iiPlugg> Chrome
#1134 [18:19] <iiPlugg> Everytime I Log Into minecraft nothing happens i click on log in nothing happens or when i have to log into launcher is says make sure your connected
#1135 [18:20] <iiPlugg> to wif
#1136 [18:20] <mattym> ??> iiPlugg tools/hjt
#1137 [18:20] <Mightyena> iiPlugg: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1138 [18:20] <Mightyena> iiPlugg: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1139 [18:20] <iiPlugg> you think its malware?
#1140 [18:20] <AlexChomp> mattym https://paste.ubuntu.com/p/SkxzhMKDmN/
#1141 [18:21] <mattym> iiPlugg, Or messed up settings.
#1142 [18:21] <Eletric_qt> I tried creating it and it said Its already registerd
#1143 [18:21] <Eletric_qt> So I have no idea then
#1144 [18:22] <mattym> Eletric_qt, You may have just triggered a lockout, wait an hour with no log in attempts, then try it again.
#1145 [18:22] <Eletric_qt> ok
#1146 [18:22] <mattym> AlexChomp, Is the server in online mode?
#1147 [18:22] <iiPlugg> https://paste.ubuntu.com/p/kgSBQrZZT2/
#1148 [18:22] <iiPlugg> Please Help
#1149 [18:23] <AlexChomp> The server is in online mode, but when I do online-mode=false, people can join again
#1150 [18:23] * planb [webchat@c-174-59-181-251.hsd1.pa.comcast.net] has joined #minecrafthelp
#1151 [18:24] <planb> I need help logging into my old Mojang account
#1152 [18:24] <mattym> iiPlugg, Not seeing anything in the log, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1153 [18:25] <iiPlugg> just windows
#1154 [18:26] * bigfella [webchat@pa49-181-215-32.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#1155 [18:27] <iiPlugg> no virys prot
#1156 [18:27] <iiPlugg> virus protection**
#1157 [18:27] <bigfella> I have just bought a minecraft account thirty minutes ago and i installed the launcher and when i put in my email and password it says invalid email or password but I have made sure it is the right ones
#1158 [18:27] <bigfella> It will let me login on my phone
#1159 [18:28] <mattym> ??> bigfella
#1160 [18:28] * MIK [webchat@modemcable168.106-160-184.mc.videotron.ca] has joined #minecrafthelp
#1161 [18:28] <mattym> iiPlugg, Are you able to log in on another device?
#1162 [18:28] <bigfella> on my phone yes
#1163 [18:28] <iiPlugg> yes
#1164 [18:28] <mattym> iiPlugg, Are you in the chat on the computer with the issue, and was the report from that PC?
#1165 [18:29] <bigfella> yes
#1166 [18:29] <MIK> can i request a refund ?
#1167 [18:29] <iiPlugg> yes
#1168 [18:29] <mattym> ??> MIK account/refund
#1169 [18:29] <Mightyena> MIK: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#1170 [18:29] <mattym> bigfella, Only answer the messages starting with your name, get the log Mightyena instructed you to.
#1171 [18:30] <Ataylor0919> https://paste.ubuntu.com/p/Xd4m8hXWY8/ Have you been able to take a look into this?
#1172 [18:31] * MIK [webchat@modemcable168.106-160-184.mc.videotron.ca] has quit. (Client Quit)
#1173 [18:32] <mattym> Ataylor0919, Not seeing any problematic programs there, can you describe exactly what happens again.
#1174 [18:32] <Ataylor0919> sure thing
#1175 [18:32] <George> mattym, Thank you so much
#1176 [18:33] <AlexChomp> still awaiting support
#1177 [18:33] <mattym> AlexChomp, iiPlugg, Looking into something.
#1178 [18:34] <AlexChomp> got it
#1179 [18:34] <iiPlugg> Ok
#1180 [18:34] <mattym> AlexChomp, Can you check your servers IP here, https://mcsrvstat.us/
#1181 [18:34] <Ataylor0919> I open the game up. I press the play button, The game starts to prepare to open up. The window goes to white, The window brings me back to the main screen stating "Error, Game Crashed. An unexpected error has occurred and the game has crashed. We're sorry for the inconvenience." and that is all. The Minecraft Game Output tab opens up but shows noth
#1182 [18:34] <Ataylor0919> ing available.
#1183 [18:35] <iiPlugg> It allows me to log in onto everything but on my pc. On the launcher is says make sure your online, On the website i click login in and it turns grey
#1184 [18:35] <mattym> iiPlugg, Try the following from Mightyena
#1185 [18:35] <mattym> ??> iiPlugg av/adwcleaner
#1186 [18:35] <Mightyena> iiPlugg: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1187 [18:35] <Mightyena> iiPlugg: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#1188 [18:35] <iiPlugg> ok
#1189 [18:36] <iiPlugg> do i copy this webite link of somehthing
#1190 [18:36] <mattym> Ataylor0919, And on the part where it says the Game Crashed, there is no button to show more details?
#1191 [18:36] <mattym> iiPlugg, ?
#1192 [18:36] <Ataylor0919> There is not, no.
#1193 [18:36] <iiPlugg> how do i get back here
#1194 [18:36] <iiPlugg> without disconnectedc
#1195 [18:36] <AlexChomp> mattym the website said this (image link) https://autism.gold/e4FC572.png
#1196 [18:36] <mattym> iiPlugg, Just bookmark it
#1197 [18:36] <iiPlugg> ok
#1198 [18:37] <mattym> AlexChomp, Ok so the server is showing up as online, are your friends that are trying to connect able to join other servers?
#1199 [18:37] * iiPlugg [webchat@c-73-123-188-141.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1200 [18:37] <mattym> Ataylor0919, Ok lets check another diagnostic
#1201 [18:37] <mattym> ??> Ataylor0919 win/dxdiag
#1202 [18:37] <Mightyena> Ataylor0919: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1203 [18:38] <AlexChomp> all of them, including me, are able to connect to other servers without any issue
#1204 [18:40] <Ataylor0919> https://paste.ubuntu.com/p/b2tXXW9VT6/ Here is the DXdiag for you
#1205 [18:40] <mattym> Ataylor0919, Ah
#1206 [18:40] <mattym> Ataylor0919, Yeah, thats not a laptop with normal hardware, Java Edition cannot run on that.
#1207 [18:41] <Ataylor0919> Ah gotcha. do you have the link for a refund in this case please>
#1208 [18:41] <mattym> AlexChomp, Are you able to log into it yourself? And if you do, do you have your normal skin and name?
#1209 [18:41] <mattym> ??> Ataylor0919 account/refund
#1210 [18:41] <Mightyena> Ataylor0919: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#1211 [18:41] <AlexChomp> I am only able to log in with `offline-mode=false`
#1212 [18:42] <AlexChomp> mattym^
#1213 [18:42] <mattym> AlexChomp, When you join it, are you using your Public IP, or internal one?
#1214 [18:42] <AlexChomp> public
#1215 [18:42] <AlexChomp> I don't append the port since I'm using 25565
#1216 [18:42] <mattym> AlexChomp, Try connecting with the internal one (online mode true).
#1217 [18:42] * Ataylor0919 [webchat@cpe-65-25-244-153.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#1218 [18:43] <AlexChomp> https://autism.gold/2575ac2.png same error msg
#1219 [18:44] * iiPlugg [webchat@c-73-123-188-141.hsd1.ma.comcast.net] has joined #minecrafthelp
#1220 [18:44] <iiPlugg> Hello?
#1221 [18:44] <mattym> Yes
#1222 [18:45] <iiPlugg> I cleaned it
#1223 [18:45] <mattym> iiPlugg, Test the game again.
#1224 [18:45] <iiPlugg> Ok
#1225 [18:45] <mattym> AlexChomp, Hmm, something is preventing the server from connecting to the log in services, but seemingly not the normal login.
#1226 [18:45] <planb> im not getting the email to reset my password?
#1227 [18:45] <mattym> AlexChomp, Are you playing and running the server on the same PC?
#1228 [18:46] <iiPlugg> It says "Sorry, Make Sure Your Online"
#1229 [18:46] <AlexChomp> yep
#1230 [18:47] <mattym> iiPlugg, No VPN's or any similar programs?
#1231 [18:47] <iiPlugg> No I will double check
#1232 [18:47] <mattym> iiPlugg, Is it on a home internet connection? and is the computer your own or one provided by a school/workplace/other?
#1233 [18:47] * iiPlugg [webchat@c-73-123-188-141.hsd1.ma.comcast.net] has quit. (Client Quit)
#1234 [18:48] * iiPlugg [webchat@c-73-123-188-141.hsd1.ma.comcast.net] has joined #minecrafthelp
#1235 [18:48] <iiPlugg> Ok I uninstalled mcafee
#1236 [18:48] <mattym> AlexChomp, And you said you completely turned the firewall off?
#1237 [18:49] <AlexChomp> https://autism.gold/6EF72Fc.png
#1238 [18:49] <AlexChomp> yep
#1239 [18:50] <iiPlugg> It says "Sorry, Make Sure Your Online"
#1240 [18:51] <mattym> iiPlugg, Is it on a home internet connection? and is the computer your own or one provided by a school/workplace/other?
#1241 [18:51] <iiPlugg> Home and Yes
#1242 [18:51] <mattym> AlexChomp, What AV was it that you turned off?
#1243 [18:53] <AlexChomp> mattym Windows AV https://autism.gold/5E914C7.png
#1244 [18:53] <mattym> iiPlugg, Try the following
#1245 [18:53] <AlexChomp> I don't have any other antivirus
#1246 [18:54] <mattym> ??> iiPlugg win/reinst
#1247 [18:54] <Mightyena> iiPlugg: You may need to reinstall the locally installed files that Minecraft puts into place.
#1248 [18:54] <Mightyena> iiPlugg: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1249 [18:55] <mattym> AlexChomp, Did you restart the server after making any changes to it or the PC settings?
#1250 [18:55] <AlexChomp> I can try a reboot right now...
#1251 [18:56] <AlexChomp> ^ nvm, I misread. I'll try restarting the server
#1252 [18:56] <mattym> AlexChomp, Yeah, just the program not the computer
#1253 [18:57] <AlexChomp> same error
#1254 [18:57] * George [webchat@fixed-187-189-181-46.totalplay.net] has quit. (Quit: webchat.esper.net)
#1255 [18:57] <mattym> iiPlugg, If that shows no change, also try reinstalling the launcher.
#1256 [18:57] <iiPlugg> Ok
#1257 [18:57] <iiPlugg> i just did the scan no threat
#1258 [18:58] <iiPlugg> what is the "saves directory"?
#1259 [18:58] <AlexChomp> https://mirage.photos/paste/b0E8De6 here's the msg if that helps mattym
#1260 [18:59] <mattym> iiPlugg, The saves folder, if you have any saved worlds, keep that folder
#1261 [18:59] <iiPlugg> ok
#1262 [18:59] <iiPlugg> what if i dont care aboiut them do i just delete every file
#1263 [18:59] <planb> why am I not getting a password reset email?
#1264 [18:59] * noobman_ [webchat@pa49-181-215-32.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#1265 [18:59] * noobman_ [webchat@pa49-181-215-32.pa.nsw.optusnet.com.au] has quit. (Client Quit)
#1266 [18:59] <mattym> AlexChomp, Ah, I see the problem. You need to remove the Altening.
#1267 [19:00] <AlexChomp> kk
#1268 [19:01] <AlexChomp> I terminated it via task mgr, the server is still disconnecting me
#1269 [19:01] <AlexChomp> this time with this message https://autism.gold/6aC3fd2.png
#1270 [19:01] * noobman_ [webchat@pa49-181-215-32.pa.nsw.optusnet.com.au] has joined #minecrafthelp
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#1272 [19:02] * bigfella [webchat@pa49-181-215-32.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#1273 [19:02] <mattym> AlexChomp, I think that one is particularly hard to actually get rid of.
#1274 [19:03] <mattym> AlexChomp, Can you get me a new HJT report, let me know if you need the instructions again.
#1275 [19:03] <bigfella> Im trying to login to minecraft on my computer and it is saying invalid email or password when i can login with the same details on my phon e
#1276 [19:03] <iiPlugg> mattym, Still the same thing could it be an ip ban or something
#1277 [19:03] <mattym> ??> bigfella tools/hjt
#1278 [19:03] <Mightyena> bigfella: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1279 [19:03] <Mightyena> bigfella: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1280 [19:04] <mattym> iiPlugg, What exactly happens when you try to log in at minecraft.net?
#1281 [19:04] <iiPlugg> the log in button turns grey no chnage
#1282 [19:05] <planb> im not getting an email when I try and reset my password
#1283 [19:05] * TomiPingo24 [webchat@181.46.160.69] has quit. (Quit: webchat.esper.net)
#1284 [19:05] <mattym> ??> iiPlugg win/hosts/edit
#1285 [19:05] <Mightyena> iiPlugg: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1286 [19:05] <Mightyena> iiPlugg: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1287 [19:05] <mattym> iiPlugg, When thats open let me know
#1288 [19:05] <mattym> ??> planb account/send-email
#1289 [19:05] <Mightyena> planb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1290 [19:05] <AlexChomp> I found the dir of The Altening so ill go try removing it like that
#1291 [19:06] <AlexChomp> https://paste.ubuntu.com/p/rTKX9mnnCS/
#1292 [19:06] <iiPlugg> mattym can i search notepad?
#1293 [19:06] <mattym> iiPlugg, What do you mean?
#1294 [19:06] <iiPlugg> nvm
#1295 [19:07] <iiPlugg> its open
#1296 [19:08] <mattym> iiPlugg, Do you see any lines in that file that contain Mojang anywhere?
#1297 [19:08] <iiPlugg> yes only two lines
#1298 [19:08] <mattym> iiPlugg, Delete both of those lines.
#1299 [19:08] <mattym> iiPlugg, Then save the file
#1300 [19:08] <iiPlugg> done
#1301 [19:08] <mattym> iiPlugg, Test the login again
#1302 [19:08] <iiPlugg> on the .net
#1303 [19:08] * Jcerro [webchat@pc-231-90-45-190.cm.vtr.net] has joined #minecrafthelp
#1304 [19:08] <iiPlugg> ?
#1305 [19:08] <mattym> iiPlugg, Page or launcher
#1306 [19:09] <AlexChomp> trying a reboot, see you on the other side.
#1307 [19:09] * AlexChomp [webchat@pool-96-237-228-68.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1308 [19:09] <iiPlugg> Now its saying invalid info im going to attempt it on the website now
#1309 [19:10] <iiPlugg> works on the page
#1310 [19:10] * Jcerro [webchat@pc-231-90-45-190.cm.vtr.net] has quit. (Client Quit)
#1311 [19:10] <mattym> iiPlugg, Log out of the launcher, close it, then reopen to try again
#1312 [19:10] * Jcerro [webchat@pc-231-90-45-190.cm.vtr.net] has joined #minecrafthelp
#1313 [19:10] <mattym> iiPlugg, Make sure you are using the official launcher
#1314 [19:10] <iiPlugg> i am
#1315 [19:11] * Jcerro [webchat@pc-231-90-45-190.cm.vtr.net] has quit. (Client Quit)
#1316 [19:11] <iiPlugg> it is working
#1317 [19:11] <iiPlugg> I cant thank you enough
#1318 [19:12] <iiPlugg> seriously
#1319 [19:12] * AlexChomp [webchat@pool-96-237-228-68.bstnma.fios.verizon.net] has joined #minecrafthelp
#1320 [19:12] <iiPlugg> mattym
#1321 [19:12] <AlexChomp> I hath returned
#1322 [19:12] * CamWtheDestroyer [webchat@098-127-124-173.biz.spectrum.com] has joined #minecrafthelp
#1323 [19:12] <mattym> iiPlugg, Make sure you change your password now.
#1324 [19:12] <mattym> iiPlugg, Whatever crack or alt tool you were using has it.
#1325 [19:12] <iiPlugg> what the
#1326 [19:12] <mattym> AlexChomp, Have you tested the server again?
#1327 [19:12] <iiPlugg> i dont hack
#1328 [19:13] <AlexChomp> not yet, im encountering an issue where the mc launcher is saying that there isn't any connection
#1329 [19:13] <mattym> iiPlugg, Those entries in the hosts file only show up there if you were using a cracked launcher or alt service.
#1330 [19:13] <mattym> AlexChomp, Ok, same deal
#1331 [19:13] <mattym> ??> AlexChomp win/hosts/edit
#1332 [19:13] <Mightyena> AlexChomp: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1333 [19:13] <Mightyena> AlexChomp: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1334 [19:14] <iiPlugg> Ok Not good i use labymod
#1335 [19:14] <iiPlugg> is that cracked or something?
#1336 [19:14] <mattym> iiPlugg, Generally, stick with only the official launcher.
#1337 [19:14] <AlexChomp> I understand exactly whats going on now
#1338 [19:14] * JLD8393 [webchat@host-78-144-223-132.as13285.net] has joined #minecrafthelp
#1339 [19:15] <AlexChomp> its telling the system that to handle "mojang.com" requests, to reference 127.0.0.1
#1340 [19:15] <AlexChomp> which would go to the altening
#1341 [19:15] <AlexChomp> 5head
#1342 [19:15] * iiPlugg [webchat@c-73-123-188-141.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1343 [19:15] * JLD8393 [webchat@host-78-144-223-132.as13285.net] has quit. (Client Quit)
#1344 [19:15] <AlexChomp> ill try the server out one more time
#1345 [19:15] <mattym> AlexChomp, Yeah, also I am told thealtening will sometimes restart itself with the system,
#1346 [19:16] <mattym> AlexChomp, Make sure its not, and make sure you remove the lines with Mojang from the hosts file.
#1347 [19:16] <AlexChomp> it tried to. when I unlocked my system, there was a cmd window to try to execute thealtening.exe, but i deleted it, so it showed an error
#1348 [19:17] <AlexChomp> I commented out the mojang lines from the host file
#1349 [19:17] <mattym> AlexChomp, Just remove them, no need for them to be there.
#1350 [19:17] <AlexChomp> kk
#1351 [19:17] <mattym> AlexChomp, And change your account password as they now have it.
#1352 [19:18] <AlexChomp> I never actually did anything with the altening yet, but ill change it just to be safe. You've been a big help! I've successfully connected :)
#1353 [19:22] <AlexChomp> mattym I changed my account password. Again, thanks for helping me through this! Have a good night.
#1354 [19:22] <AlexChomp> mattym I changed my account password. Again, thanks for helping me through this! Have a good night.
#1355 [19:22] * AlexChomp [webchat@pool-96-237-228-68.bstnma.fios.verizon.net] has left #minecrafthelp
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#1357 [19:29] * CamWtheDestroyer [webchat@098-127-124-173.biz.spectrum.com] has joined #minecrafthelp
#1358 [19:32] <CamWtheDestroyer> Hello! I was here earlier today for help with relocating my .minecraft folder from my C: drive to my D: drive to save disk space. However, after doing this, my minecraft launcher reset itself! I re-added my versions and no game files were harmed, but it resets itself every time it closes. Is there any way to fix this?
#1359 [19:33] * SSxber [webchat@c-67-172-121-212.hsd1.ca.comcast.net] has joined #minecrafthelp
#1360 [19:33] <mattym> CamWtheDestroyer, What resets?
#1361 [19:34] <SSxber> i cant log in even though i bought minecraft 10 mins ago
#1362 [19:34] <mattym> SSxber, What happens when you try?
#1363 [19:36] <Eletric_qt> Hello I am back and I still cannot lof in
#1364 [19:36] <mattym> Eletric_qt, Ok, lets check something again.
#1365 [19:36] <mattym> ??> Eletric_qt win/hosts/edit
#1366 [19:36] <Mightyena> Eletric_qt: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1367 [19:36] <Mightyena> Eletric_qt: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#1369 [19:37] * BaconBMW [webchat@ip-18-18.net.ksu.edu] has quit. (Quit: webchat.esper.net)
#1370 [19:38] <Eletric_qt> did tha
#1371 [19:38] <Eletric_qt> and I'm the host file
#1372 [19:38] * jjmelgar11 [webchat@108-204-56-147.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#1373 [19:38] <mattym> ??> Eletric_qt paste
#1374 [19:38] <Mightyena> Eletric_qt: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1375 [19:39] <mattym> Eletric_qt, Copy the contents from the file, and get the paste link as Mightyena described
#1376 [19:39] <Eletric_qt> https://paste.ubuntu.com/p/qhfvkp49HZ/
#1377 [19:39] <CamWtheDestroyer> (Sorry about delayed response) My entire launcher resets to the default installation state, but my .minecraft folder is fine. I just have to re-add versions.
#1378 [19:39] <mattym> Eletric_qt, Is that the entire file?
#1379 [19:39] <jjmelgar11> i cant login to minecraft.net im trying to redeem my code
#1380 [19:39] * bigfella [webchat@pa49-181-215-32.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#1381 [19:39] <Eletric_qt> yes
#1382 [19:39] <mattym> Eletric_qt, Did you open notepad as administrator?
#1383 [19:39] <Eletric_qt> yes
#1384 [19:39] <mattym> CamWtheDestroyer, Are you running any mods?
#1385 [19:40] <jjmelgar11> hello
#1386 [19:40] <bigfella> ive done malwarebytes scan and delete what should i do now
#1387 [19:40] <CamWtheDestroyer> No. I have optifine for 1.14, but I don't really use it at all and it never caused problems in the past
#1388 [19:41] * _Samzywamzyboy [webchat@host109-147-141-18.range109-147.btcentralplus.com] has joined #minecrafthelp
#1389 [19:41] <mattym> CamWtheDestroyer, You still need to leave the .minecraft folder on the C drive. Just assign all the installation to a folder that is not.
#1390 [19:41] <CamWtheDestroyer> ok. Thanks for helping!
#1391 [19:41] <jjmelgar11> hello
#1392 [19:42] <mattym> CamWtheDestroyer, As long as the installations are on the other drive, all the larger files (worlds) will be there
#1393 [19:42] <bigfella> im not sure where to go from there
#1394 [19:42] <Eletric_qt> mattym Do you think that its somthing wrong with my computer?
#1395 [19:42] <jjmelgar11> i need help
#1396 [19:42] <mattym> CamWtheDestroyer, The game installation files(relatively small), still need to stay on the C drive, otherwise the launcher cannot find them
#1397 [19:42] <_Samzywamzyboy> For some reason my MC just crashes on load in the red bar on the mojang load up goes to like 3/4 of the bar and then it just stops responding and stops help pls
#1398 [19:42] <mattym> ??> _Samzywamzyboy av/adwcleaner
#1399 [19:42] <Mightyena> _Samzywamzyboy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1400 [19:42] <Mightyena> _Samzywamzyboy: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#1401 [19:43] <jjmelgar11> hello
#1402 [19:43] <mattym> bigfella, You were never told to do that. Do the instructions you are given
#1403 [19:43] <mattym> ??> bigfella tools/hjt
#1404 [19:43] <Mightyena> bigfella: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1405 [19:43] <Mightyena> bigfella: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1406 [19:43] <jjmelgar11> dsgfd
#1407 [19:43] <mattym> jjmelgar11, What happens when you try to log in?
#1408 [19:43] <mattym> Eletric_qt, What is the exact error/s you are currently getting?
#1409 [19:43] <Eletric_qt> By the way it says "Invalid email address or password. Forgot your password?"
#1410 [19:43] <jjmelgar11> it does not enfer it just stay long page
#1411 [19:44] <mattym> ??> jjmelgar11 tools/hjt
#1412 [19:44] <Mightyena> jjmelgar11: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1413 [19:44] <Mightyena> jjmelgar11: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1414 [19:44] <_Samzywamzyboy> There is nothing on quarintine after the scan
#1415 [19:44] <mattym> Eletric_qt, And is the website still doing that, or something else?
#1416 [19:44] <Eletric_qt> website
#1417 [19:44] * _Samzywamzyboy [webchat@host109-147-141-18.range109-147.btcentralplus.com] has quit. (Client Quit)
#1418 [19:44] <mattym> Eletric_qt, So the website says its invalid?
#1419 [19:45] * bigfella [webchat@pa49-181-215-32.pa.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#1420 [19:45] <Eletric_qt> yes
#1421 [19:45] <Eletric_qt> And I have reset my password 3 times
#1422 [19:45] * cubby [webchat@047-007-134-169.res.spectrum.com] has joined #minecrafthelp
#1423 [19:45] <jjmelgar11> bro idk
#1424 [19:45] <jjmelgar11> i just want to login
#1425 [19:46] <cubby> im not getting password reset emails
#1426 [19:46] <mattym> jjmelgar11, Follow the instructions Mightyena gave you.
#1427 [19:46] <jjmelgar11> k
#1428 [19:46] <mattym> Eletric_qt, Does the launcher say the exact same thing?
#1429 [19:46] <Eletric_qt> I do not have the launcher
#1430 [19:46] <Eletric_qt> How do I get it?
#1431 [19:46] <Eletric_qt> for java
#1432 [19:46] <mattym> Eletric_qt, minecraft.net/download
#1433 [19:46] <jjmelgar11> im tying to login the minecraft page
#1434 [19:46] <mattym> jjmelgar11, Follow the instructions you were given
#1435 [19:48] <Eletric_qt> IT WORKED
#1436 [19:48] <jjmelgar11> there
#1437 [19:48] <mattym> jjmelgar11, We need the link to it.
#1438 [19:48] <Eletric_qt> My gosh, thank you so much. Sorry for the irritation though.
#1439 [19:49] <mattym> Eletric_qt, What web browser did you say you were using?
#1440 [19:49] <Eletric_qt> google chrome
#1441 [19:49] <jjmelgar11> google
#1442 [19:49] <mattym> Eletric_qt, Does the site page work now?
#1443 [19:49] <Eletric_qt> no
#1444 [19:49] <Eletric_qt> I meant the launcher
#1445 [19:50] <Eletric_qt> it worked in the launcher
#1446 [19:50] <jjmelgar11> https://paste.ubuntu.com/p/86JqPFTCZW/
#1447 [19:50] <mattym> Eletric_qt, But the page still has the error?
#1448 [19:50] <Eletric_qt> yes
#1449 [19:50] <Eletric_qt> Wait that means I cant buy it
#1450 [19:50] <mattym> Eletric_qt, Any ad blockers in the browser?
#1451 [19:50] <Eletric_qt> yes
#1452 [19:50] <mattym> ??> jjmelgar11 info/mcleaks
#1453 [19:50] <Mightyena> jjmelgar11: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1454 [19:50] <Mightyena> jjmelgar11: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1455 [19:50] <mattym> ??> jjmelgar11 win/hosts/edit
#1456 [19:50] <Mightyena> jjmelgar11: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1457 [19:50] <Mightyena> jjmelgar11: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1458 [19:50] <mattym> Eletric_qt, Try turning it off while you try to log in.
#1459 [19:51] <Eletric_qt> still didn't woek
#1460 [19:51] <Eletric_qt> work
#1461 [19:51] <mattym> Eletric_qt, Did you use the exact same details as on the launcher?
#1462 [19:51] <Eletric_qt> yes
#1463 [19:51] <Eletric_qt> exact same
#1464 [19:52] <jjmelgar11> bro idk what is all that
#1465 [19:52] <cubby> im not getting password reset emails
#1466 [19:53] <mattym> cubby, Did you check any spam/junk folders in your email, and are you sure you had it sent to the correct email?
#1467 [19:53] <mattym> jjmelgar11, Follow the instructions.
#1468 [19:53] <jjmelgar11> okay
#1469 [19:53] <cubby> yes
#1470 [19:53] <Eletric_qt> Its something work with the website mattym
#1471 [19:53] <mattym> Eletric_qt, Odd. Are there many other people that use the same network?
#1472 [19:54] <Eletric_qt> no
#1473 [19:55] <mattym> Eletric_qt, You may want to try clearing your web browsers cache.
#1474 [19:55] <jjmelgar11> im still lost
#1475 [19:55] <Eletric_qt> ok
#1476 [19:55] <Eletric_qt> so
#1477 [19:55] <Eletric_qt> I logged in through Microsoft edge
#1478 [19:56] <Eletric_qt> Thanks by the way I'll buy it through microsoft edge
#1479 [19:56] <mattym> Eletric_qt, Yeah, check chromes cache, also check that no addons or extensions are messing with it.
#1480 [19:56] <Eletric_qt> alright bye!
#1481 [19:56] * Eletric_qt [webchat@pool-98-116-186-155.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1482 [19:57] <jjmelgar11> im lost
#1483 [19:58] <jjmelgar11> hello ?
#1484 [19:59] <mattym> jjmelgar11, Follow the instructions Mightyena wrote to you.
#1485 [19:59] <jjmelgar11> im trying but it to cunfusing
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#1487 [20:06] * Brandon [webchat@63.155.5.21] has joined #minecrafthelp
#1488 [20:07] <Ringo> I was wondering if there is a fix for my minecraft not letting me buy a realm and get a free trial and also not letting me open the resource pack folder.
#1489 [20:08] <mattym> Ringo, What happens when you try?
#1490 [20:09] <Ringo> If I click free trial it goes back to main menu and when I click buy or click open resource pack folder it does nothing
#1491 [20:10] <mattym> Ringo, Are you on a Windows or Mac pc?
#1492 [20:10] <Ringo> Windows
#1493 [20:10] <mattym> ??> win/reinst
#1494 [20:10] <mattym> ??> ringo win/reinst
#1495 [20:10] <Mightyena> ringo: You may need to reinstall the locally installed files that Minecraft puts into place.
#1496 [20:10] <Mightyena> ringo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#1500 [20:14] <avaa> Hi there I am looking for help with my minecraft account, basically my laptop has logged me out of my account and now it is telling me i can onl play demo mode.
#1501 [20:14] <jjmelgar11> where do i do info/mcleaks
#1502 [20:16] <jjmelgar11> nvm i got ity
#1503 [20:17] * jjmelgar11 [webchat@108-204-56-147.lightspeed.frsnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1504 [20:17] <Blueleopard> Hello, I've encountered a problem involving trying to launch the Minecraft game on Mac OS while in 1.15.3. Upon launch it crashes almost immediately with the message Error Game Crashed an inconvenience has happened and keeps crashing regardless of uninstalling and reinstalling, can you help?
#1505 [20:18] * avaa [webchat@1.159.11.74] has quit. (Client Quit)
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#1507 [20:36] * CristianoRusu [webchat@c-68-47-12-230.hsd1.mn.comcast.net] has joined #minecrafthelp
#1508 [20:36] <CristianoRusu> Refund
#1509 [20:38] <CristianoRusu> Is it possible to get a refund
#1510 [20:41] * CamWtheDestroyer [webchat@098-127-124-173.biz.spectrum.com] has quit. (Quit: webchat.esper.net)
#1511 [20:44] <CristianoRusu> ita been only 4 days
#1512 [20:48] * CristianoRusu [webchat@c-68-47-12-230.hsd1.mn.comcast.net] has joined #minecrafthelp
#1513 [20:48] <CristianoRusu> #minecrafthelp
#1514 [20:50] <CristianoRusu> #minecrafthelp
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#1516 [20:55] * Cristiano [webchat@c-68-47-12-230.hsd1.mn.comcast.net] has joined #minecrafthelp
#1517 [20:56] <Cristiano> Can i gett an assistant please
#1518 [20:56] <Cristiano> ?
#1519 [20:57] * eyyo [webchat@pool-173-56-2-161.nycmny.fios.verizon.net] has joined #minecrafthelp
#1520 [20:58] <eyyo> Hello! my friend is having trouble purchasing minecraft. Through her credit card, it uses her home phone number, so she cannot get a text message. what should she do?
#1521 [20:59] <Cristiano> It's just a refund i would want to do
#1522 [21:06] <Cristiano> >
#1523 [21:07] <Cristiano> ?
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#1525 [21:10] * Cris [webchat@c-68-47-12-230.hsd1.mn.comcast.net] has joined #minecrafthelp
#1526 [21:10] <Cris> #minecrafthelp
#1527 [21:12] <Cris> #join
#1528 [21:12] <Cris> t
#1529 [21:18] * Cris [webchat@c-68-47-12-230.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#1530 [21:22] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#1531 [21:23] * iamgotenks [webchat@101.100.130.200] has joined #minecrafthelp
#1532 [21:24] <iamgotenks> Hello, is there anywhere I can download a full copy of minecraft java edition? I have just purchased it, and it keeps erroring out because the download is too slow. It's not my connection. Or is there a way to specify a different download server?
#1533 [21:25] <iamgotenks> https://libraries.minecraft.net/it/unimi/dsi/fastutil/8.2.1/fastutil-8.2.1.jar
#1534 [21:25] <iamgotenks> Error details: Operation too slow. Less than 30 bytes/sec transferred the last 60 seconds
#1535 [21:29] <Andrio> The irony
#1536 [21:29] <Andrio> iamgotenks, are you on a VPN?
#1537 [21:30] <iamgotenks> no
#1538 [21:30] <iamgotenks> my connection is actually quite good
#1539 [21:31] <iamgotenks> I don't see the irony?
#1540 [21:49] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#1541 [21:50] <iamgotenks> oh god, i see the irony
#1542 [22:02] * ScottishKaren [webchat@119.224.39.154] has joined #minecrafthelp
#1543 [22:18] * B4345 [webchat@153.33.13.22] has joined #minecrafthelp
#1544 [22:20] <B4345> When I try to launch Minecraft, the Minecraft updater comes up and is stuck on "downloading update files". It was perfectly find two days ago. Any ideas?
#1545 [22:24] * Olivia [webchat@124.182.53.33] has joined #minecrafthelp
#1546 [22:25] * Joey [webchat@pool-108-26-223-214.bstnma.fios.verizon.net] has joined #minecrafthelp
#1547 [22:27] <Joey> I am trying to make a server using a mac (Version 10.10.5) with java. I was able to make it on a mac running 10.14.6, but I want to have my server on a separate computer. When I built the server on the 10.10.5 mac, it got stuck loading the data at:[23:04:22 INFO]: Loaded 825 advancements
#1548 [22:28] <Joey> and won't continue from there
#1549 [22:28] * Blasian4KT [webchat@c-73-158-84-55.hsd1.ca.comcast.net] has joined #minecrafthelp
#1550 [22:28] <Blasian4KT> Hello
#1551 [22:28] <Joey> hello
#1552 [22:29] <Blasian4KT> I have a question/problem
#1553 [22:29] <Olivia> I am facing a problem with logging into my account as when I do so, it logs in as a "player" but my gamer tag is no where to be found and when I tried to make a new one it said that it was taken. I have also previously purchased Minecraft but when I try to play it says "play demo". so what I want is to be able to have it back to normal, with Minecr
#1554 [22:29] <Olivia> aft purchased and my gamer tag back.
#1555 [22:30] <Blasian4KT> So to start off, first time trying to get alts and I downloaded this one authenticator which just ruined my whole day and before I downloaded it, it said something about taking a risk and now i took the risk and regret it because ever since i took that risk, I am not able to launch badlion, or the regular java edition minecraft. The screenshot i se
#1556 [22:30] <Blasian4KT> nt is the authenticator's name "The altening" and I know that is the reason I cannot play minecraft at all period on my computer.
#1557 [22:30] <Blasian4KT> I need help fixing this problem in my system and don't know how to. But ever since I took the risk after I downloaded the authenticator everything changed when it came to minecraft. I deleted the authenticator and reinstalled minecraft multiple times but still cannot find a way to start playing minecraft again.
#1558 [22:30] <GreyVulpine> ??> Blasian4KT tools/hjt
#1559 [22:30] <Mightyena> Blasian4KT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1560 [22:30] <Mightyena> Blasian4KT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1561 [22:31] <iamgotenks> Joey, I'm having the same issue, it seems that their content servers are overloaded.
#1562 [22:31] * Olivia [webchat@124.182.53.33] has quit. (Quit: webchat.esper.net)
#1563 [22:32] <Joey> do you know how I would go about fixing it?
#1564 [22:32] <Joey> or should I just wait
#1565 [22:32] <iamgotenks> Wait for off-peak time
#1566 [22:32] <Joey> ok thanks
#1567 [22:32] <iamgotenks> that's what i'm going to do anyhow
#1568 [22:32] <iamgotenks> I'll cry in a couple of days if it doesn't come right
#1569 [22:32] <Blasian4KT> What do I put on the "Poster" part
#1570 [22:33] <GreyVulpine> Doesn't matter
#1571 [22:33] * iamgotenks [webchat@101.100.130.200] has quit. (Quit: webchat.esper.net)
#1572 [22:33] * Joey [webchat@pool-108-26-223-214.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1573 [22:34] <Blasian4KT> Do I give the link of the website after I paste?
#1574 [22:34] <GreyVulpine> Yes
#1575 [22:34] <Blasian4KT> ok
#1576 [22:34] <Blasian4KT> https://paste.ubuntu.com/p/4hrtRHjJY4/
#1577 [22:34] <Blasian4KT> there
#1578 [22:36] <mattym> Blasian4KT, So, thealtening actually takes a bit of work to remove, give me a moment to find the required steps
#1579 [22:36] <Blasian4KT> ok thank yo
#1580 [22:36] <Blasian4KT> you
#1581 [22:36] <mattym> Blasian4KT, First thing you need to know is, all 'alt' programs are technically illegal. If you want more mincraft accounts, you need to buy another account.
#1582 [22:37] <GreyVulpine> Oh boy. What the crap is this altening?
#1583 [22:37] <mattym> New one, hides itself better than the others.
#1584 [22:37] <GreyVulpine> Friggin.
#1585 [22:37] <mattym> Blasian4KT, Hit the Windows key on the keyboard, and type cmd
#1586 [22:37] <Blasian4KT> ok
#1587 [22:38] <mattym> Blasian4KT, That should bring up the Command Prompt in the search, right click it and select Run as Administrator
#1588 [22:38] <mattym> Blasian4KT, LMK once the command prompt is open
#1589 [22:38] <Blasian4KT> ok
#1590 [22:38] <Blasian4KT> got it
#1591 [22:39] <mattym> Blasian4KT, Type the following command and hit enter the following command, then hit enter: taskkill /IM "altening.launcher.exe" /F
#1592 [22:40] <Blasian4KT> so hit enter twice after typing that command?
#1593 [22:40] <mattym> Blasian4KT, Sorry just once
#1594 [22:40] <mattym> Blasian4KT, After its done, close the command prompt
#1595 [22:40] <Blasian4KT> says the process was not found
#1596 [22:40] <mattym> Blasian4KT, Ok thats fine
#1597 [22:40] <Blasian4KT> should I close?
#1598 [22:40] <mattym> Blasian4KT, Yes
#1599 [22:41] <Blasian4KT> ok
#1600 [22:41] <mattym> Blasian4KT, Press Windows Key and R then type %appdata% and press enter
#1601 [22:41] <Blasian4KT> ok
#1602 [22:41] <mattym> Blasian4KT, If you see a folder called thealtening there, delete it
#1603 [22:41] <Blasian4KT> just in the appdata or in .minecraft too?
#1604 [22:42] <mattym> Blasian4KT, Just in appdata
#1605 [22:42] <Blasian4KT> ok yess I see it
#1606 [22:42] <Blasian4KT> imma delete
#1607 [22:42] <Blasian4KT> deleted
#1608 [22:42] <mattym> Blasian4KT, Once deleted, follow the instructions Mightyena will provide below
#1609 [22:42] <Blasian4KT> ok thank you
#1610 [22:42] <mattym> ??> Blasian4KT win/hosts/edit
#1611 [22:42] <Mightyena> Blasian4KT: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1612 [22:42] <Mightyena> Blasian4KT: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1613 [22:43] * liv [webchat@124.182.53.33] has joined #minecrafthelp
#1614 [22:44] <Blasian4KT> ok got it
#1615 [22:44] <mattym> Blasian4KT, Ok, in that file, delete any lines you see that contain the word mojang in them, usually there are 2 of them.
#1616 [22:45] <liv> I am unable to get my gamer tag and I previously paid for minecraft but now it says play demo what do I do
#1617 [22:45] <Blasian4KT> nothing says mojang
#1618 [22:45] <Blasian4KT> no lines
#1619 [22:45] <mattym> liv, If you log in at account.mojang.com/me what does it say below "My Games" on the page.
#1620 [22:45] <Blasian4KT> with no lines saying mojang is that a problem?
#1621 [22:46] <mattym> Blasian4KT, Did you already try to remove it?
#1622 [22:46] <Blasian4KT> there are no lines saying mojang
#1623 [22:46] <Blasian4KT> when I first opened
#1624 [22:46] <mattym> Blasian4KT, I mean before you came here.
#1625 [22:46] * snaste [webchat@c-68-55-79-74.hsd1.mi.comcast.net] has joined #minecrafthelp
#1626 [22:46] <snaste> helllo
#1627 [22:46] <snaste> hello
#1628 [22:46] <liv> thanks
#1629 [22:46] <Blasian4KT> yes I uninstalled minecraft before coming here
#1630 [22:46] <Blasian4KT> because I got over it
#1631 [22:46] <Blasian4KT> and ended up here
#1632 [22:47] <mattym> Blasian4KT, No, i mean the authenticator, did you do anything to remove it before joining this chat?
#1633 [22:47] <Blasian4KT> yes
#1634 [22:47] <Blasian4KT> I went through
#1635 [22:47] <Blasian4KT> resource monitor
#1636 [22:48] <mattym> Blasian4KT, Ok, its possible you already got rid of some of it then.
#1637 [22:48] <Blasian4KT> yes
#1638 [22:48] <mattym> Blasian4KT, Close the hosts file
#1639 [22:48] <Blasian4KT> the one with the zeros?
#1640 [22:48] <Blasian4KT> I closed it
#1641 [22:48] <snaste> Hello, I have an old account I'm trying to migrate. The account says its already migrated to an account. As I far as I am aware, I have not migrated the account...
#1642 [22:48] <mattym> Blasian4KT, Close the file that was opened in notepad
#1643 [22:48] <Blasian4KT> yes i closed it
#1644 [22:48] <mattym> ??> snaste account/send-email
#1645 [22:48] <Mightyena> snaste: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1646 [22:48] <mattym> Blasian4KT, What happens when you actually try to start the game?
#1647 [22:49] <Blasian4KT> So when I installed and clicked run once done installing, nothing happened. Just installed the game but never opened. And when I tried to open it myself, nothing would happen. Just blank
#1648 [22:49] <liv> mattym it is now saying to enter a gift code or prepaid card but I paid with credit card I am confused
#1649 [22:50] <Blasian4KT> Even when I tried using this client badlion, it would start up then close by itself
#1650 [22:50] <mattym> liv, Are you sure you are using the correct account (email)?
#1651 [22:50] <Blasian4KT> I have uninstalled
#1652 [22:50] <Blasian4KT> rebooted
#1653 [22:50] <Blasian4KT> and everything
#1654 [22:50] <Blasian4KT> and tried to get rid of altening
#1655 [22:51] <mattym> Blasian4KT, So exactly what happens when you try to run the official launcher?
#1656 [22:51] <Blasian4KT> Nothing
#1657 [22:51] <Blasian4KT> I double click on it, and nothing
#1658 [22:51] <Blasian4KT> shows the little loading circle on the cursor then nothing happens
#1659 [22:52] <mattym> ??> Blasian4KT win/reinst
#1660 [22:52] <Mightyena> Blasian4KT: You may need to reinstall the locally installed files that Minecraft puts into place.
#1661 [22:52] <Mightyena> Blasian4KT: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1662 [22:53] <Blasian4KT> so the "saves" folder i delete everything except that?
#1663 [22:53] * liv [webchat@124.182.53.33] has quit. (Quit: webchat.esper.net)
#1664 [22:53] <mattym> Blasian4KT, Yes
#1665 [22:53] <Blasian4KT> even the resource pack and screenshots?
#1666 [22:53] <mattym> Blasian4KT, You can move those out of the .minecraft folder if you want to keep them.
#1667 [22:53] <Blasian4KT> oh ok hold on
#1668 [22:54] <Blasian4KT> ok i moved everything out into a new folder and now its just the saves folder
#1669 [22:54] <Blasian4KT> does that work?
#1670 [22:55] <Blasian4KT> in .minecraft
#1671 [22:55] <mattym> Blasian4KT, Yes, not attempt to start the launcher again
#1672 [22:56] <Blasian4KT> I had to reinstall minecraft because I deleted before is that alright?
#1673 [22:56] <Blasian4KT> ok the LAUNCHER OPENED
#1674 [22:56] <Blasian4KT> I was able to log in
#1675 [22:57] <Blasian4KT> is that fixed? :D
#1676 [22:57] <mattym> Blasian4KT, Yes, only move the files you need back into .minecraft
#1677 [22:57] <mattym> Blasian4KT, Make sure you don't move back any of the launcher ones
#1678 [22:58] <Blasian4KT> omg and badlion works too! :D ok thank you so much for your guy's help :D
#1679 [22:58] <Blasian4KT> wait which launcher ones
#1680 [22:58] <Blasian4KT> like which folders
#1681 [22:59] <mattym> Blasian4KT, Any of the files that start with launcher.... just do not re-add those. I forget which one causes that, but I know if you put it back in, the issues will start again
#1682 [23:00] <Blasian4KT> oh ok gotchu ill just add resource packs only thats it
#1683 [23:00] <Blasian4KT> ok thank you guys again for the help
#1684 [23:00] <mattym> Blasian4KT, Also
#1685 [23:00] <Blasian4KT> yes?
#1686 [23:00] <mattym> Blasian4KT, Make sure you change your account password.
#1687 [23:01] <Blasian4KT> ok I will
#1688 [23:01] <mattym> Blasian4KT, The alt site now has it.
#1689 [23:01] <Blasian4KT> oh ok ok
#1690 [23:01] <Blasian4KT> is that all I need to do?
#1691 [23:01] <Blasian4KT> wait if I change the password is my account secured?
#1692 [23:01] <mattym> Blasian4KT, Should be
#1693 [23:01] <Blasian4KT> or how do I know
#1694 [23:01] <Blasian4KT> ok
#1695 [23:02] <Blasian4KT> ok is that all i need to do for my acc?
#1696 [23:03] <mattym> Blasian4KT, Yeah
#1697 [23:03] <Blasian4KT> ok thank you guys
#1698 [23:03] <Blasian4KT> ok thank you guys
#1699 [23:03] * Blasian4KT [webchat@c-73-158-84-55.hsd1.ca.comcast.net] has left #minecrafthelp
#1700 [23:06] <mattym> GreyVulpine, FYI, it redirects the servers to 127.0.0.1 in hosts, so won't show up in the HJT log. It does the rest via whatever it installs and runs.
#1701 [23:10] * apearias [webchat@pool-108-35-14-98.nwrknj.fios.verizon.net] has joined #minecrafthelp
#1702 [23:11] <apearias> Why does my minecraft keep freezing on the mojang screen?
#1703 [23:12] <mattym> ??> apearias av/adwcleaner
#1704 [23:12] <Mightyena> apearias: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1705 [23:12] <Mightyena> apearias: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#1706 [23:13] * apearias [webchat@pool-108-35-14-98.nwrknj.fios.verizon.net] has quit. (Client Quit)
#1707 [23:20] <B4345> Anyone know how to fix the Updating Minecraft Launcher not working?
#1708 [23:31] * gasoihf [webchat@d172-218-225-58.bchsia.telus.net] has joined #minecrafthelp
#1709 [23:32] <gasoihf> I can't download resource packs for realms how do you fix this?
#1710 [23:37] * liam8 [webchat@d24-150-89-191.home.cgocable.net] has joined #minecrafthelp
#1711 [23:38] <liam8> hi, i just wanted to contact someone to see if and how i can access my accounts that i have made before, i can provide payment methods as well as old user names.
#1712 [23:38] <liam8> i know that i have boyugt minecraft already 2 times due to this and really just dont want to do it a third time
#1713 [23:38] <liam8> bought*
#1714 [23:39] <Andrio> liam8, what were the profile names?
#1715 [23:39] <liam8> leblondie
#1716 [23:39] <liam8> was the user name
#1717 [23:39] <liam8> i know that
#1718 [23:39] <liam8> i think it was under the email Dleblond@sympatico.ca
#1719 [23:40] <liam8> but at the time that my parents had purchased it for me and we no longer have access to that email
#1720 [23:40] <Andrio> liam8, did you change it?
#1721 [23:40] <liam8> no i dont believe so
#1722 [23:40] <liam8> i know that my user name is leblondie though
#1723 [23:41] <Andrio> liam8, then it's likely the account was hijacked
#1724 [23:41] <liam8> i can tell you the old passwords and everything too lol, not sure that helps though
#1725 [23:41] <Andrio> ??> liam8 account/send-email
#1726 [23:41] <Mightyena> liam8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1727 [23:41] * Blasian4KT [webchat@c-73-158-84-55.hsd1.ca.comcast.net] has joined #minecrafthelp
#1728 [23:41] <Blasian4KT> hello
#1729 [23:41] <liam8> hi there
#1730 [23:41] <liam8> i am trying to recover an old account
#1731 [23:41] <liam8> by the user name of leblondie
#1732 [23:42] <Blasian4KT> I started up minecraft 1.8.9 on badlion and when I click "resource packs" my game crashes and resets all the settings I changed like video settings controls etc.
#1733 [23:42] <liam8> bro
#1734 [23:42] <liam8> im looking for help too
#1735 [23:42] <liam8> what is happening
#1736 [23:42] <Blasian4KT> you have to wait
#1737 [23:43] <liam8> why r we both in a chat together ??
#1738 [23:43] <liam8> im so confused
#1739 [23:43] * Lucas [webchat@99-11-242-12.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1740 [23:43] <Blasian4KT> you just have to wait for the seniors
#1741 [23:43] <Blasian4KT> to slide
#1742 [23:43] <liam8> aighht
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#1749 [23:47] * Blasian4KT [webchat@c-73-158-84-55.hsd1.ca.comcast.net] has joined #minecrafthelp
#1750 [23:47] <Blasian4KT> Whenever I click on "resource pack" in game, my game crashes. I am using badlion client 1.8.9.
#1751 [23:48] <Luc> So I just downloaded the game and my mouse is unresponsive. I have to double click the left mouse to interact and I cannot use my inventory properly. Also the cursor doesn't disappear when I open in the world. Please help
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