#1 [00:01] * Dani [webchat@175.38.192.252] has joined #minecrafthelp
#2 [00:02] <Dani> Heya, trying to log into the launcher but I keep getting the invalid password or username error, could I please has some help with this?
#3 [00:04] * Maurizio [webchat@93-44-106-102.ip96.fastwebnet.it] has joined #minecrafthelp
#4 [00:04] <Maurizio> doesn't let me access the account even though I change password
#5 [00:05] <Dani> Same with me :/
#6 [00:05] <Ronan> same
#7 [00:06] <Maurizio> Unfair
#8 [00:06] <Dani> Yeah
#9 [00:07] * marcus [webchat@bb121-7-148-116.singnet.com.sg] has joined #minecrafthelp
#10 [00:08] <marcus> hey there, I've recently bought my account but I haven't been able to log in a single time when I type my email and password because all it displays is Invalid email or password
#11 [00:09] <Dani> Same problem here man
#12 [00:10] <marcus> is there anyone we can contact to solve this issue?
#13 [00:10] * Program538 [webchat@ip68-5-233-57.oc.oc.cox.net] has joined #minecrafthelp
#14 [00:10] <Program538> Can't login to account
#15 [00:11] <Maurizio> mi sto scassando le palle
#16 [00:11] <Maurizio> mi sto scassando le palle
#17 [00:13] * Maurizio [webchat@93-44-106-102.ip96.fastwebnet.it] has left #minecrafthelp
#18 [00:13] * maurizio [webchat@93-44-106-102.ip96.fastwebnet.it] has joined #minecrafthelp
#19 [00:13] * Ronan [webchat@d172-219-160-123.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#20 [00:14] * Ronan [webchat@d172-219-160-123.abhsia.telus.net] has joined #minecrafthelp
#21 [00:14] <Ronan> I am unable to log into my account
#22 [00:15] <maurizio> because this game is so shit
#23 [00:15] <Absol> maurizio: Please keep it civil
#24 [00:15] * Ronan [webchat@d172-219-160-123.abhsia.telus.net] has quit. (Client Quit)
#25 [00:16] * maurizio [webchat@93-44-106-102.ip96.fastwebnet.it] has quit. (Client Quit)
#26 [00:16] * Ronan [webchat@d172-219-160-123.abhsia.telus.net] has joined #minecrafthelp
#27 [00:16] <Ronan> I cant log into my account, Help would be appriciated thank you3
#28 [00:17] <Dani> I can't log in either. Cheers
#29 [00:18] <Ronan> Please dont abuse the chat
#30 [00:18] * max2 [webchat@218-101-103-197.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#31 [00:18] * dfgh [webchat@93-44-106-102.ip96.fastwebnet.it] has joined #minecrafthelp
#32 [00:19] <max2> hello
#33 [00:19] <dfgh> hi
#34 [00:19] <max2> are the person to fix my minecraft
#35 [00:19] <dfgh> Maybe
#36 [00:20] <max2> ok?
#37 [00:20] * max2 [webchat@218-101-103-197.dsl.dyn.ihug.co.nz] has quit. (Client Quit)
#38 [00:20] <dfgh> okj
#39 [00:20] * dfgh [webchat@93-44-106-102.ip96.fastwebnet.it] has quit. (Client Quit)
#40 [00:36] * anv [webchat@121.99.133.175] has quit. (Quit: webchat.esper.net)
#41 [00:38] * Ununoctium [webchat@121.74.107.131] has joined #minecrafthelp
#42 [00:38] <Ununoctium> I have a minecraft server that suddenly broke, currently trying to fix it. any help?
#43 [00:39] * Ununoctium [webchat@121.74.107.131] has quit. (Client Quit)
#44 [00:49] * marcus [webchat@bb121-7-148-116.singnet.com.sg] has joined #minecrafthelp
#45 [00:49] <marcus> hey
#46 [00:49] <marcus> i cant log in to my account even though ive just bought a minecraft acc
#47 [00:49] <marcus> please help! thank you
#48 [01:02] * Ronan [webchat@d172-219-160-123.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#49 [01:03] <Dani> I am in the same boat, help would be appreciated
#50 [01:15] * Dani [webchat@175.38.192.252] has quit. (Quit: webchat.esper.net)
#51 [01:17] * Chopper7729 [webchat@75-135-42-161.dhcp.krny.ne.charter.com] has joined #minecrafthelp
#52 [01:19] * Chopper7729 [webchat@75-135-42-161.dhcp.krny.ne.charter.com] has quit. (Client Quit)
#53 [01:27] * Chopper7729 [webchat@160.sub-174-250-66.myvzw.com] has joined #minecrafthelp
#54 [01:32] <Chopper7729> I have a crash. The driver does not appear to support framebuffer objects. Now I know my desktop is outdated. I have a somewhat ok laptop that can run even modded minecraft fine. But I need to use my other minecraft account on this desktop. And 1.14.4 makes it crash. Is there a way around this? Here is a DxDiag report. https://paste.ubuntu.com/p/93
#55 [01:32] <Chopper7729> TkQjnGsc/ Thanks.
#56 [01:58] * HoboMen62 [webchat@180.191.138.206] has joined #minecrafthelp
#57 [01:59] <HoboMen62> hello, can anyone help me: my friends are trying to join my server but they keep getting an error saying "io.netty.channel.AbstractChannel$AnnotedConnectException: Connection timed out: no further information
#58 [01:59] <HoboMen62> " whats going on?
#59 [02:15] * Program538 [webchat@ip68-5-233-57.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#60 [02:18] * Chopper7729 [webchat@160.sub-174-250-66.myvzw.com] has quit. (Quit: webchat.esper.net)
#61 [02:41] * koriand_r [webchat@190.234.57.99] has joined #minecrafthelp
#62 [02:42] * koriand_r [webchat@190.234.57.99] has quit. (Client Quit)
#63 [02:44] * koriand_r [webchat@190.234.57.99] has joined #minecrafthelp
#64 [02:44] <koriand_r> hello the problem I have is that when I start the game I get a message that says
#65 [02:44] <koriand_r> UNABLE TO START MINECRAFT PLEASE CHECK YOUR CONFIGURATIONS
#66 [02:44] <koriand_r> what can I do? :(
#67 [02:45] * koriand_r [webchat@190.234.57.99] has quit. (Client Quit)
#68 [02:49] * Kiko [webchat@athedsl-4426162.home.otenet.gr] has joined #minecrafthelp
#69 [02:51] <Kiko> Hi I just purchased Minecraft Java Edition, I installed the game and when it starts I only see a gray screen where I cannot do anything
#70 [03:13] * Chopper7729 [webchat@160.sub-174-250-66.myvzw.com] has joined #minecrafthelp
#71 [03:22] * Chopper7729 [webchat@160.sub-174-250-66.myvzw.com] has quit. (Quit: webchat.esper.net)
#72 [03:43] * losif [webchat@221.145.101.88] has joined #minecrafthelp
#73 [03:45] <losif> I think dependencies for Minecraft.deb must change
#74 [03:46] <losif> Minecraft.deb installation file from minecraft.net one of its dependency is default-jre
#75 [03:49] <losif> according to this link https://packages.ubuntu.com/bionic/default-jre default-jre contains openjdk-11-jre
#76 [03:51] <losif> It is not problem for latest version but for previous minecraft version ex)1.12.2 1.7.10 openjdk-11-jre is not compatible
#77 [03:52] <losif> so i think openjdk-8-jre should be a dependency for Minecraft.deb
#78 [03:52] * losif [webchat@221.145.101.88] has quit. (Quit: webchat.esper.net)
#79 [03:58] * skiingz [webchat@122-59-178-180-fibre.sparkbb.co.nz] has joined #minecrafthelp
#80 [03:58] <skiingz> cant log in to launcher or website
#81 [04:00] <skiingz> BRUZ
#82 [04:00] <skiingz> TRYING TO PLAY YA GAME
#83 [04:00] <skiingz> fuck sake
#84 [04:00] <Absol> skiingz: Please keep it civil
#85 [04:00] <skiingz> u here?
#86 [04:01] <skiingz> ffs
#87 [04:01] * skiingz [webchat@122-59-178-180-fibre.sparkbb.co.nz] has quit. (Client Quit)
#88 [04:34] * GAC [webchat@4e690426.skybroadband.com] has quit. (Quit: webchat.esper.net)
#89 [04:43] * Mehai801 [webchat@82.77.183.196] has joined #minecrafthelp
#90 [04:43] * Mehai801 [webchat@82.77.183.196] has quit. (Client Quit)
#91 [04:51] * Frogzy [webchat@103.31.89.138] has joined #minecrafthelp
#92 [04:53] * HoboMen62 [webchat@180.191.138.206] has joined #minecrafthelp
#93 [04:53] <Frogzy> I have tried to migrate but even that wont work even though the email, password and username is correct. I have bought The full Java edition game but its now saying i have to buy it again, i have all the details proving i bought it but just dont know what to do. I last played the game two weeks ago.
#94 [04:54] * HoboMen62 [webchat@180.191.138.206] has quit. (Client Quit)
#95 [04:58] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#96 [05:03] * cuttlefish [webchat@host86-165-40-108.range86-165.btcentralplus.com] has joined #minecrafthelp
#97 [05:05] <cuttlefish> I am getting this error message when trying to connect to my friend's server:
#98 [05:05] <cuttlefish> io.netty.channel.AbstractChannel$AnnotatedConnectException: syscall:getsocopt(..) failed: Connection refused
#99 [05:06] <cuttlefish> I am running Minecraft 1.15 on Arch linux.
#100 [05:07] <cuttlefish> I could connect to the server before, but this problem started happening after I was inactive for a while on the server.
#101 [05:07] <cuttlefish> If anyone knows what steps I can take to solve this, any help/guidance would be very appreciated. Many thanks in advance :)
#102 [05:11] * Frogzy [webchat@103.31.89.138] has quit. (Quit: webchat.esper.net)
#103 [05:23] * SteamRsa [webchat@114.202.150.206] has joined #minecrafthelp
#104 [05:24] <SteamRsa> I want to my old minecraft ID into mojang e-mail based ID, but I can't because I forgot witch email I used when I first made old ID, also I can't remember transaction ID.
#105 [05:25] * Josh0 [webchat@pool-74-111-168-106.pitbpa.fios.verizon.net] has joined #minecrafthelp
#106 [05:26] <Josh0> Hello I can not log into my minecraft account, when I put in the infromation I only get the message Invalid Username or password.
#107 [05:29] * Josh0 [webchat@pool-74-111-168-106.pitbpa.fios.verizon.net] has quit. (Client Quit)
#108 [06:19] * Kiko [webchat@athedsl-4426162.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#109 [06:35] * Luki [webchat@88-104-32-98.dynamic.dsl.as9105.com] has joined #minecrafthelp
#110 [06:36] <Luki> My textures look really grainy and I don't know which Nvidia setting I have to change to make it look normal. This happened when I installed the Nvidia driver. I have a Gforce GTX 1660.
#111 [07:15] <Luki> hello?
#112 [07:19] * ShadowDeniom [webchat@142.119.31.163] has joined #minecrafthelp
#113 [07:19] <ShadowDeniom> hello?
#114 [07:20] <ShadowDeniom> I am sending password reset emails but I am not getting any.
#115 [07:38] * Insonnyah_ [webchat@host224-203-dynamic.250-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#116 [07:38] <Insonnyah_> hey
#117 [07:38] <Insonnyah_> I can't log into premium servers, but I have a premium account, what should I do?
#118 [07:39] * Insonnyah_ [webchat@host224-203-dynamic.250-95-r.retail.telecomitalia.it] has quit. (Client Quit)
#119 [07:58] * Chatzi01 [webchat@ppp-94-65-205-194.home.otenet.gr] has joined #minecrafthelp
#120 [07:59] <Chatzi01> hello, i cant log to my account from my pc while my friend can log in without any trouble
#121 [08:01] * yyy [webchat@93-44-106-102.ip96.fastwebnet.it] has joined #minecrafthelp
#122 [08:02] <yyy> settled this thing because I'm seriously angry
#123 [08:03] <Chatzi01> are you talking to me ?
#124 [08:04] <yyy> whit all
#125 [08:07] <Chatzi01> am sorry, i get the messege of invalid email or password and i cant understand what i do wrong
#126 [08:07] <yyy> is the game man
#127 [08:07] <yyy> is the mojang
#128 [08:08] <yyy> i pay the game 20€
#129 [08:08] <yyy> for? nothing
#130 [08:13] * Chatzi01 [webchat@ppp-94-65-205-194.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#131 [08:22] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#132 [08:24] * Lukas [webchat@public-gprs276238.centertel.pl] has joined #minecrafthelp
#133 [08:25] <Lukas> Hello, My kid bought Minecraft without my permission. Can I ask for refund?
#134 [08:26] * Lukas [webchat@public-gprs276238.centertel.pl] has quit. (Client Quit)
#135 [08:52] * Galaxy_2Alex_ [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#136 [08:52] * TheSilentLink [~TheSilent@host86-156-32-163.range86-156.btcentralplus.com] has quit. (Ping timeout: 378 seconds)
#137 [09:00] * TheSilentLink [~TheSilent@host86-156-32-163.range86-156.btcentralplus.com] has joined #minecrafthelp
#138 [09:12] * Snope_ [webchat@n1-41-255-216.bla2.nsw.optusnet.com.au] has joined #minecrafthelp
#139 [09:17] <Snope_> Hi, I have been locked out of my account for years now. I tried to login and it kept failing. I decided to click forget password but the email never came through. I've tried lots of times since but the emails aren't reaching me (not in my spam folder). In the past I've received these emails fine but all of a sudden it didn't send them. I couldn't f
#140 [09:17] <Snope_> ind the transaction ID (I checked credit cards and paypal) I have ended up using a different account now but it would be great to get the old one back. The IGN of the old account was 'Plasmafish'.
#141 [09:19] * Snope_ [webchat@n1-41-255-216.bla2.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#142 [09:26] * Chris [webchat@ip72-223-3-33.ph.ph.cox.net] has joined #minecrafthelp
#143 [09:26] * cuttlefish [webchat@host86-165-40-108.range86-165.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#144 [09:27] <Chris> hello
#145 [09:29] <Chris> i bought minecraft back in 2012 but can't redownload the game. I didn't make an account but i still have the email with the transaction number. is there a way to verify my purchase with the new systems in place?
#146 [09:37] * C0nGom [webchat@bzq-79-177-9-13.red.bezeqint.net] has joined #minecrafthelp
#147 [09:37] * Prime_Sidekick [webchat@ool-944a8a72.dyn.optonline.net] has joined #minecrafthelp
#148 [09:38] <C0nGom> hey, i try logging in to minecreft through the twitch app, and it says invalid email or password
#149 [09:38] <C0nGom> i changed my password twice and it doesnt work
#150 [09:39] <Prime_Sidekick> Hello everyone. I am unable to join my friend's minecraft server, it always says "Connection Timed out'". The thing is we have had a server before, and we have played together. But for some reason it is not working this time.
#151 [09:40] * CoronaPecha [webchat@127.17.76.188.dynamic.jazztel.es] has joined #minecrafthelp
#152 [09:42] * C0nGom [webchat@bzq-79-177-9-13.red.bezeqint.net] has quit. (Client Quit)
#153 [09:44] <CoronaPecha> Me he creado una cuenta, y el problema es que no me deja acceder desde ninguno de mis dos ordenadores, pongo el email y la contraseña y al darle a iniciar sesión la página no hace nada. Desde el móvil si me deja en cambio.
#154 [09:44] <CoronaPecha> Tampoco me deja entrar en el propio juego de minecraft (launcher) me dice que el usuario o contraseña son incorrectos.
#155 [09:46] * Nikolas [webchat@85.65.164.70.dynamic.barak-online.net] has joined #minecrafthelp
#156 [09:47] * Nikolas [webchat@85.65.164.70.dynamic.barak-online.net] has quit. (Client Quit)
#157 [10:22] * Sami [webchat@dD5760CE7.access.telenet.be] has joined #minecrafthelp
#158 [10:24] <Sami> good afternoon. i am having some issues with logging in. i am trying to access a old minecraft account of mine and i am able to login to the mojang site itself but not minecraft.net or the launcher. the launcher states that it is a invalid password or email. and on the site i am not even able to click the login button ! it just doesn't do anything
#159 [10:24] <Sami> . i have changed my password multiple times now but it doesnt work. thankyou in advance for helping me.
#160 [10:25] <Greymagic27> Hi sami! I'd like to start by checking for anything on your PC that could be causing the issue, such as a VPN:
#161 [10:25] <Greymagic27> ??> Sami tools/hjt
#162 [10:25] <Mightyena> Sami: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#163 [10:25] <Mightyena> Sami: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#164 [10:27] <Sami> alright so i need to run a programm
#165 [10:27] <Greymagic27> Hijackthis will give me a list of running programs on your PC so I can see if anything there is causing the issue. Don't worry, it doesn't give me any personal information
#166 [10:29] <SteamRsa> I want to my old minecraft ID into mojang e-mail based ID, but I can't because I forgot witch email I used when I first made old ID, also I can't remember transaction ID.
#167 [10:30] <Greymagic27> ??> SteamRsa account/send-email
#168 [10:30] <Mightyena> SteamRsa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#169 [10:31] <Sami> https://paste.ubuntu.com/p/ZbnxWBksm5/
#170 [10:31] <Greymagic27> ??> Sami info/mcleaks
#171 [10:31] <Mightyena> Sami: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#172 [10:31] <Mightyena> Sami: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#173 [10:31] <Greymagic27> ??> Sami win/hosts/edit
#174 [10:31] <Mightyena> Sami: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#175 [10:31] <Mightyena> Sami: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#176 [10:34] <Sami> i have not used wiki leaks on this computer
#177 [10:35] <Sami> i have done it, i have a text file with info now
#178 [10:38] <Sami> so i just have to delete every thing in there ?
#179 [10:42] <Sami> nevermind i found the mojang entries in there, i deleted 2 of them.
#180 [10:42] <Sami> and saved the file
#181 [10:43] <Sami> and i changed my password just now
#182 [10:43] <Sami> Thankyou
#183 [10:43] <Sami> it worked
#184 [10:44] <Sami> many thanks
#185 [10:50] * CoronaPecha [webchat@127.17.76.188.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#186 [11:13] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has quit. (Ping timeout: 202 seconds)
#187 [11:15] <SteamRsa> I already tried sending e-mail November last year, and last month, but I still don't recieve any respond. I am not able to remember Transaction ID.
#188 [11:18] <CubeTheThird> SteamRsa, did you receive the automated response email?
#189 [11:22] * Rivetto911 [webchat@95.238.156.51] has joined #minecrafthelp
#190 [11:22] <Rivetto911> I would have a big problem, I have a mojang account, but I only have the username and password, but I don't remember the email address of my mojang account, and probably the email used will not even exist, I tried to contact support mojang, but the bot replies, who can I ask?
#191 [11:22] <CubeTheThird> Rivetto911, so you got the automated reply email?
#192 [11:23] <Rivetto911> yes
#193 [11:23] <CubeTheThird> Rivetto911, and how long ago did you send in the request?
#194 [11:23] <Rivetto911> today
#195 [11:24] <CubeTheThird> Rivetto911, ok, then you will just have to wait for their response
#196 [11:24] <Rivetto911> OK it's good
#197 [11:28] <SteamRsa> Yeap, I recieved automated response, and I answered to that as it said
#198 [11:28] <CubeTheThird> SteamRsa, what is the case number you got from the response?
#199 [11:29] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has joined #minecrafthelp
#200 [11:30] * George2014 [webchat@cpe-98-30-165-137.columbus.res.rr.com] has joined #minecrafthelp
#201 [11:30] <SteamRsa> I cannot find last month one, I found last year one. #2757250.
#202 [11:31] <CubeTheThird> SteamRsa, ok cool. I'll try poking someone about that case number. You definitely should have received a response by now
#203 [11:31] <SteamRsa> thnx
#204 [11:31] <George2014> I keep getting io.netty.channel.abstractchannel$annotatedconnectexception
#205 [11:32] <George2014> and only one of the servers I have work.
#206 [11:33] * SteamRsa [webchat@114.202.150.206] has quit. (Quit: webchat.esper.net)
#207 [11:54] <Chris> i bought minecraft back in 2012 but can't redownload the game. I didn't make an account but i still have the email with the transaction number. is there a way to verify my purchase with the new systems in place?
#208 [11:57] <CubeTheThird> Chris, do you know what your minecraft username is?
#209 [11:58] <Chris> it was bossblackbear
#210 [11:58] <Chris> but idk if that name is still in the system since it's about a decade old now
#211 [11:59] <CubeTheThird> Chris, ya it's still registered. You might need to migrate it to a Mojang account
#212 [11:59] <CubeTheThird> ??> Chris account/migrate
#213 [11:59] <Mightyena> Chris: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#214 [11:59] <CubeTheThird> Chris, you'll have to create a Mojang account to do this, if you haven't already
#215 [11:59] <CubeTheThird> Chris, also, you can download the game from https://minecraft.net/download
#216 [12:03] <Chris> are the java edition and windows edition two seperate purchase? or can i download either one?
#217 [12:13] <Chris> who would i contact to see which email address is attached to my account?
#218 [12:14] <Chris> i'm still getting the "play demo" option with my current email
#219 [12:18] * Berk4o [webchat@89.215.50.56] has joined #minecrafthelp
#220 [12:18] <Berk4o> Hello!
#221 [12:19] <Berk4o> I bought just now java edition, but I have troubles with log in.
#222 [12:19] <CubeTheThird> Chris, did you successfully migrate the account?
#223 [12:20] <Berk4o> I installed the luncher but when I start the game I can not log in in the game.
#224 [12:20] <CubeTheThird> Chris, if not, you should  still be able to login with your username (instead of email) to play the game
#225 [12:20] <CubeTheThird> Berk4o, what happens when you try?
#226 [12:21] <Berk4o> Invalid password or email
#227 [12:21] <CubeTheThird> Berk4o, are you using a VPN/Proxy?
#228 [12:21] <Berk4o> I changed my password three times already.
#229 [12:21] <Berk4o> I don't know
#230 [12:21] <Chris> i tried with my username, but it wants an email address. i've tried my username on both the app and the website
#231 [12:22] <Berk4o> how can I check
#232 [12:22] <CubeTheThird> ??> Berk4o tools/hjt
#233 [12:22] <Mightyena> Berk4o: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#234 [12:22] <Mightyena> Berk4o: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#235 [12:22] <CubeTheThird> Chris, you will not be able to use the username on the website. The launcher should accept it though
#236 [12:24] <Berk4o> https://paste.ubuntu.com/
#237 [12:25] <CubeTheThird> Berk4o, make sure you press the "paste" button on the page to submit it
#238 [12:25] <Chris> on the java edition, i went to settings>accoutns>add account , but it won't let me use my account name
#239 [12:26] <Berk4o> I used the name Berk4o
#240 [12:27] <CubeTheThird> Chris, hmm, it's possible your account was already migrated. You'll need to contact Mojang support in this instance
#241 [12:27] <CubeTheThird> ??> Chris mojang/email
#242 [12:27] <Mightyena> Chris: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#243 [12:27] <Mightyena> Chris: Note: Do NOT send more than one at a time.
#244 [12:27] <CubeTheThird> Berk4o, please provide the new link here
#245 [12:27] <Chris> ok, thannk you
#246 [12:30] * Chris [webchat@ip72-223-3-33.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#247 [12:31] * ShadowDeniom [webchat@142.119.31.163] has quit. (Quit: webchat.esper.net)
#248 [12:31] * bob [webchat@217-102-166-22.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#249 [12:32] <Berk4o> thank you
#250 [12:32] <bob> hello, i tried logging in but when i push the button it doesnt react, nothing happens
#251 [12:32] <CubeTheThird> ??> bob info/mcleaks
#252 [12:32] <Mightyena> bob: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#253 [12:32] <Mightyena> bob: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#254 [12:40] <bob> i never used those, i had 2 account and they both work on onther devices but not on my pc
#255 [12:40] <CubeTheThird> ??> bob tools/hjt
#256 [12:40] <Mightyena> bob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#257 [12:40] <Mightyena> bob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#258 [12:45] * elellala [webchat@cpe-107-9-37-226.cinci.res.rr.com] has joined #minecrafthelp
#259 [12:46] <elellala> minecraft wont launch keeps crashing have del .minecraft reinstalled nothing works
#260 [12:47] <elellala> freezes when bar gets towards end
#261 [12:49] <elellala> plz help
#262 [12:49] * elellala [webchat@cpe-107-9-37-226.cinci.res.rr.com] has quit. (Client Quit)
#263 [12:50] * Brayden4 [webchat@69.253.102.100] has joined #minecrafthelp
#264 [12:52] <Brayden4> Hello, whenever I start up my Mine craft launcher and enter my account info, it says I need to go online and try again. My internet is good so im not sure why this is happening. I tried re downloading mine craft, restarted my router, not sure what else to do.
#265 [13:02] <George2014> can anyone help me with this error io.netty.channel.abstractchannel$annotatedconnectexception
#266 [13:07] * simyon [webchat@47-223-221-148.sangcmtk03.res.dyn.suddenlink.net] has joined #minecrafthelp
#267 [13:11] * jatan_ [webchat@182.59.212.28] has joined #minecrafthelp
#268 [13:12] <jatan_> hey im not able to play the game as it show that the game is crashing due to unknown reasons can anyone help me with it?
#269 [13:13] * Brayden4 [webchat@69.253.102.100] has quit. (Quit: webchat.esper.net)
#270 [13:15] <jatan_> i have even got the crash files
#271 [13:21] * GentleBuilds_ [webchat@cable-89-216-229-124.dynamic.sbb.rs] has joined #minecrafthelp
#272 [13:21] <GentleBuilds_> hey there
#273 [13:21] <GentleBuilds_> Well my minecraft doesnt want to load
#274 [13:22] <GentleBuilds_> Using default game log configuration client-1.12.xml (outputs XML)
#275 [13:22] <GentleBuilds_> Path: C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\java.exe
#276 [13:22] <GentleBuilds_> Exists: Nonexistent
#277 [13:22] <GentleBuilds_> Filename on disk: java.exe
#278 [13:25] <GentleBuilds_> hi there
#279 [13:28] * George2014 [webchat@cpe-98-30-165-137.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#280 [13:34] * clemlord317 [webchat@c-69-247-83-158.hsd1.fl.comcast.net] has joined #minecrafthelp
#281 [13:34] <clemlord317> hello, i'm having issues setting up a server for my nephew and i to play on
#282 [13:41] * Alex3 [webchat@ool-2f117ced.dyn.optonline.net] has joined #minecrafthelp
#283 [13:41] <Alex3> Hi, I can't get into my friends server that she invited me to, despite the light being green and restarting the game multiple times
#284 [13:42] * Alex3 [webchat@ool-2f117ced.dyn.optonline.net] has quit. (Client Quit)
#285 [13:42] * clemlord317 [webchat@c-69-247-83-158.hsd1.fl.comcast.net] has joined #minecrafthelp
#286 [13:42] * Ace [webchat@50.54.43.111] has joined #minecrafthelp
#287 [13:43] <clemlord317> need help setting up a server for my nephew and i
#288 [13:43] * Ace is now known as Guest17769
#289 [13:44] * GentleBuilds_ [webchat@cable-89-216-229-124.dynamic.sbb.rs] has quit. (Quit: webchat.esper.net)
#290 [13:44] <Guest17769> Minecraft keeps crashing
#291 [13:49] * Nina [webchat@46.158-248-160.customer.lyse.net] has joined #minecrafthelp
#292 [13:49] <Nina> hello
#293 [13:50] <Nina> im not able to log in even tho i reset the password 3 times and it still wont work
#294 [14:06] * xMapel [webchat@h-82-196-108-211.NA.cust.bahnhof.se] has joined #minecrafthelp
#295 [14:07] <xMapel> Hi it seems that I can't log on to any multiplayer server or realm and I get the "VPN's are not allowed" error message, but as far as I know I don't have a VPN?
#296 [14:10] <CubeTheThird> ??> xMapel tools/hjt
#297 [14:10] <Mightyena> xMapel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#298 [14:10] <Mightyena> xMapel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#299 [14:12] * Guest17769 [webchat@50.54.43.111] has quit. (Quit: webchat.esper.net)
#300 [14:15] * jatan_ [webchat@182.59.212.28] has quit. (Quit: webchat.esper.net)
#301 [14:15] <Nina> I have just purchased Minecraft java edition, and cannot login? I used the demo free version, and bought it afterwards
#302 [14:15] <Nina> I have reset password 3 times
#303 [14:20] * clemlord317 [webchat@c-69-247-83-158.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#304 [14:25] * Agofra [webchat@185.119.224.115] has joined #minecrafthelp
#305 [14:26] <Agofra> cmi dice che i non c'è connessione a internet, ma il mio computer è connesso
#306 [14:26] <CubeTheThird> ??> Nina tools/hjt
#307 [14:26] <Mightyena> Nina: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#308 [14:26] <Mightyena> Nina: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#309 [14:27] <Agofra> is it secure?
#310 [14:28] <CubeTheThird> Agofra, what do you need? Only messages with your name are for you
#311 [14:29] <Agofra> minecraft tells me that there is no connection, but my computer is connected
#312 [14:30] <CubeTheThird> Agofra, are you using a VPN/Proxy?
#313 [14:30] <Agofra> no
#314 [14:31] <Agofra> so?
#315 [14:33] <Agofra> what i have to do???
#316 [14:34] <Agofra> minecraft gives me only play offline
#317 [14:36] <CubeTheThird> ??> Agofra tools/hhjt
#318 [14:37] <CubeTheThird> ??> Agofra tools/hjt
#319 [14:37] <Mightyena> Agofra: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#320 [14:37] <Mightyena> Agofra: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#321 [14:37] <CubeTheThird> Agofra, please follow those directions ^^
#322 [14:37] <Agofra> is it site secure?
#323 [14:37] * Logan7 [webchat@CPEac202e7cdd43-CMac202e7cdd40.cpe.net.cable.rogers.com] has joined #minecrafthelp
#324 [14:38] <Logan7> I'm having trouble launching my game I've tried uninstalling and installing around 10 times and it keeps telling me its due to corruption
#325 [14:38] <CubeTheThird> Agofra, it is a secure tool yes. Please find reviews for it if you do not trust it
#326 [14:39] <CubeTheThird> Logan7, what's the exact error message?
#327 [14:39] <Logan7> There is no error message. Nothing appears when i launch it
#328 [14:39] <Logan7> Troubleshooting simply says its corrupted
#329 [14:39] <CubeTheThird> Logan7, then how do you know there is a corruption?
#330 [14:39] <CubeTheThird> Logan7, on Windows?
#331 [14:39] <Logan7> it says "This file may have corrupted"
#332 [14:39] <Logan7> Yes
#333 [14:40] <CubeTheThird> Logan7, can you open C:\Program Files (x86)\Minecraft
#334 [14:41] <Logan7> Nvm it just worked lmao Sry for wasting your time
#335 [14:41] <CubeTheThird> haha alright 👍
#336 [14:47] * Agofra [webchat@185.119.224.115] has quit. (Quit: webchat.esper.net)
#337 [14:57] * Zrimko [webchat@BSN-210-251-175.dynamic.siol.net] has joined #minecrafthelp
#338 [14:58] <Nina> but is it safe?
#339 [14:58] <Zrimko> hello i try to install minecraft but i get error code 2318
#340 [14:58] <CubeTheThird> Nina, it's a trustworthy program, but feel free to look up reviews on it
#341 [14:59] * crazyphire [webchat@68-69-222-54.nbfr.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#342 [14:59] <Nina> ok but how is it going to help me log in?
#343 [15:00] <crazyphire> Hello all.. can somebody here help me retrieve my crash report on ubuntu 18.04?
#344 [15:00] <CubeTheThird> Nina, it's a tool we use to determine programs you have installed and running on your PC. Usually tour issue is caused by something blocking the game from connecting
#345 [15:00] <CubeTheThird> crazyphire, it would be in ~/.minecraft/crash-reports
#346 [15:00] <Nina> ok can you sendt mt the link again
#347 [15:01] <CubeTheThird> ??> Nina tools/hjt
#348 [15:01] <Mightyena> Nina: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#349 [15:01] <Mightyena> Nina: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#350 [15:02] <crazyphire> CubeTheThird there's no such folder at this time.. only logs folder. I'm getting game crashed unexpectedly only on version 1.12.2
#351 [15:03] <CubeTheThird> crazyphire, so it works in other versions?
#352 [15:03] <crazyphire> CubeTheThird yeah it works in latest version
#353 [15:03] * Zrimko [webchat@BSN-210-251-175.dynamic.siol.net] has quit. (Quit: webchat.esper.net)
#354 [15:03] <CubeTheThird> crazyphire, I would recommend you create a different launcher profile, in a different directory for older versions
#355 [15:03] <crazyphire> CubeTheThird understood. im on it. be back soon
#356 [15:03] <CubeTheThird> crazyphire, there are several settings in newer versions that older ones don't know about
#357 [15:05] <crazyphire> CubeTheThird wait.. 1.12.2 was the first version i tried.. before ever installing new version. it still didn't work
#358 [15:06] <CubeTheThird> crazyphire, copy your launcher log onto http://paste.ubuntu.com and give the URL here.
#359 [15:07] <crazyphire> CubeTheThird https://paste.ubuntu.com/p/rWyMpkDqC6/
#360 [15:07] <crazyphire> CubeTheThird thank you for helping me. i really appreciate it
#361 [15:08] <CubeTheThird> crazyphire, is the launcher just closing when you click play? There isn't anything in the log
#362 [15:09] <crazyphire> It doesn't get to the Mojang screen. The launcher closes and then reappears with the messages Error Game Crashed An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.
#363 [15:10] <Nina> how do i sendt you the link?
#364 [15:10] <crazyphire> CubeTheThird the only option is to press close and when i do, the launcher is still open
#365 [15:11] <CubeTheThird> Nina, copy it from your browser (press F6 to highlight) and paste it here
#366 [15:11] <Nina> ok
#367 [15:11] <Nina> but can i text you it privat?
#368 [15:12] <CubeTheThird> Nina, you can just give it here. There isn't private info in the log
#369 [15:12] <Nina> ok i will sendt it here
#370 [15:12] <Nina> https://paste.ubuntu.com/p/KFmPZMCNNg/
#371 [15:12] <CubeTheThird> crazyphire, can you run the launcher from the terminal, and save the output to a file?
#372 [15:12] <crazyphire> yes what is the command to save output again
#373 [15:12] <CubeTheThird> ??> Nina info/mcleaks
#374 [15:12] <Mightyena> Nina: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#375 [15:12] <Mightyena> Nina: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#376 [15:13] <CubeTheThird> crazyphire, command > outputfile 2>&1
#377 [15:13] <CubeTheThird> ??> Nina win/hosts/edit
#378 [15:13] <Mightyena> Nina: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#379 [15:13] <Mightyena> Nina: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#380 [15:14] <Nina> i will delet them now
#381 [15:16] <crazyphire> CubeTheThird Error: Could not find or load main class net.minecraft.client.Main
#382 [15:16] <crazyphire> Caused by: java.lang.ClassNotFoundException: net.minecraft.client.Main
#383 [15:16] <Nina> how do i delete it
#384 [15:16] <crazyphire> CubeTheThird when I run java -jar 1.12.2.jar > log.txt
#385 [15:16] <CubeTheThird> Nina, follow the last instructions Mightyena gave you
#386 [15:16] <Nina> ok
#387 [15:17] <CubeTheThird> crazyphire, don't run the game version from terminal. I mean the full launcher
#388 [15:18] <Nina> im very confused where and how
#389 [15:18] <CubeTheThird> <Mightyena> Nina: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#390 [15:18] <CubeTheThird> <Mightyena> Nina: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#391 [15:19] <Nina> what start menu
#392 [15:19] <CubeTheThird> Nina, the windows start menu. Press the flag key on your keyboard to open it
#393 [15:19] <Nina> ok
#394 [15:19] <crazyphire> CubeTheThird it's not outputting anything
#395 [15:20] <CubeTheThird> crazyphire, you mean the log file is empty?
#396 [15:20] <crazyphire> CubeTheThird correct
#397 [15:20] <crazyphire> CubeTheThird i tried minecraft-launcher > outputfile 2>&1, and minecraft-launcher > log.txt
#398 [15:21] <crazyphire> CubeTheThird both log.txt and outputfile are empty
#399 [15:21] <CubeTheThird> crazyphire, let's just do a clean install of the game then. Can you delete everything inside the .minecraft folder and try launching again?
#400 [15:21] <Nina> im not able to find the notepad
#401 [15:21] <crazyphire> CubeTheThird aight
#402 [15:22] * Yorick7 [webchat@p57B790D5.dip0.t-ipconnect.de] has joined #minecrafthelp
#403 [15:23] <Yorick7> Hello. I want to join a server and continue getting this: "io netty channel connecttimeoutexception connection timed out"
#404 [15:23] <CubeTheThird> Yorick7, a specific server, or any?
#405 [15:23] <Yorick7> Any server
#406 [15:23] <CubeTheThird> Yorick7, what anti-virus and firewall software do you have?
#407 [15:24] <crazyphire> CubeTheThird okay so the new installation shows 1.15.2 so when you said create 1.12.2 in a different folder, what do i choose as game directory?
#408 [15:24] <crazyphire> CubeTheThird for instance do I just make a new folder inside .minecraft? or a different folder outside of .minecraft?
#409 [15:25] <Yorick7> my firewall is turned off. antivirus is sophos.
#410 [15:25] <Nina> i cant find the notepad
#411 [15:26] <Yorick7> i got the actual version of java,have installed minecraft several times. nothing works. firewall is turned off.
#412 [15:28] * Armani [webchat@c-73-246-31-50.hsd1.il.comcast.net] has joined #minecrafthelp
#413 [15:28] <Yorick7> can someone help me?
#414 [15:28] <Armani> I am unable to download Minecraft on my brand new MacBook Air, and I already purchased the game
#415 [15:29] <crazyphire> Yorick7 you just have to be patient as these are community volunteers and are troubleshooting multiple issues for people at a time
#416 [15:30] <CubeTheThird> crazyphire, I'd recommend a separate folder entirely. Doesn't really matter where
#417 [15:31] <CubeTheThird> ??> Yorick7 av/sophos
#418 [15:31] <CubeTheThird> hmm
#419 [15:31] <CubeTheThird> ??> Yorick7 tools/hjt
#420 [15:31] <Mightyena> Yorick7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#421 [15:31] <Mightyena> Yorick7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#422 [15:31] <CubeTheThird> Armani, what happens?
#423 [15:31] <Armani> I can't download Minecraft on my mac
#424 [15:31] <crazyphire> CubeTheThird I installed in .minecraft2 outside of .minecraft and same error
#425 [15:31] <CubeTheThird> Armani, yes, you said that, but what happens when you try?
#426 [15:32] <CubeTheThird> crazyphire, what graphics card do you have in your PC?
#427 [15:32] <Armani> I already purchased Minecraft and my Mac is saying I can't download dmg files?
#428 [15:32] <Yorick7> what for should I give you the link and install that?
#429 [15:32] <CubeTheThird> Yorick7, yes please follow the instructions Mightyena gave you
#430 [15:32] <Nina> i cant find the notepad
#431 [15:33] <CubeTheThird> Nina, so you opened the start menu, typed in "notepad" and nothing showed up?
#432 [15:33] <Nina> no
#433 [15:33] <Nina> yes
#434 [15:33] <crazyphire> CubeTheThird VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Oland PRO [Radeon R7 240/340]
#435 [15:33] <Yorick7> I can't use it, since I already said Im using a mac
#436 [15:34] <CubeTheThird> Yorick7, that's the first time you said that. Can you disable sophos and try?
#437 [15:35] <Nina> never mind i found the notepad whats next
#438 [15:35] <Armani> can someone help me?
#439 [15:35] <CubeTheThird> Nina, you have the file open?
#440 [15:35] * HelpMyFriend [webchat@188.173.200.172] has joined #minecrafthelp
#441 [15:35] <HelpMyFriend> Hello
#442 [15:35] <Nina> i got the notepad open
#443 [15:35] <Yorick7> already tried it.
#444 [15:35] <CubeTheThird> Armani, what's the exact message you're getting? DMG files are specifically for mac
#445 [15:35] <HelpMyFriend> Can i get some help please
#446 [15:35] <Yorick7> doesnt work
#447 [15:35] <CubeTheThird> Nina, in that file, remove all lines with mojang in it
#448 [15:36] <CubeTheThird> HelpMyFriend, with what?
#449 [15:36] <Nina> the file i sendt?
#450 [15:36] <CubeTheThird> crazyphire, how did you install the game? From https://minecraft.net/download ?
#451 [15:36] <CubeTheThird> <Mightyena> Nina: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#452 [15:36] <crazyphire> CubeTheThird yes the official .deb file using Eddy in ElementaryOS
#453 [15:36] <Nina> ok
#454 [15:36] <HelpMyFriend> When i enter minecraft, and open a world, it gives me a error, something like the game crashed whilst mouseclicked event handler, java.lang.illegalexception: failed to create a child event loop
#455 [15:37] <HelpMyFriend> it loads the world and crashed to this error
#456 [15:37] <CubeTheThird> HelpMyFriend, let's run a malware scan
#457 [15:37] <CubeTheThird> ??> HelpMyFriend av/adwcleaner
#458 [15:37] <Mightyena> HelpMyFriend: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#459 [15:37] <Mightyena> HelpMyFriend: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#460 [15:37] <Armani> CubeTheThird Im trying to download and it says to drag to applications folder then try again
#461 [15:37] <Armani> but iv been doing that
#462 [15:37] <Armani> i've
#463 [15:37] <HelpMyFriend> already did, it just shows some preinstalled acer apps, like updater, device care and one more
#464 [15:37] <HelpMyFriend> nothing else
#465 [15:38] <CubeTheThird> HelpMyFriend, please follow the instructions Mightyena gave you
#466 [15:38] <Nina> when i do that nothing opens
#467 [15:38] <CubeTheThird> Armani, so a window comes up with the game in it, you drag it into the applications folder, and it gives you an error?
#468 [15:38] <Yorick7> hello?
#469 [15:39] <Armani> yes CubeTheThird
#470 [15:39] * Yorick7 [webchat@p57B790D5.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#471 [15:39] <CubeTheThird> Armani, and what's the error message it gives you?
#472 [15:39] <CubeTheThird> Nina, you entered exactly this as the file name: %SystemRoot%\System32\drivers\etc\hosts
#473 [15:39] <Nina> yes
#474 [15:40] <Nina> in the notepad right?
#475 [15:40] <CubeTheThird> crazyphire, do you have xrandr installed?
#476 [15:40] <CubeTheThird> Nina, yes
#477 [15:40] <Armani> to drag Minecraft to the application folder and try again
#478 [15:40] <Nina> yeah i did that
#479 [15:40] <CubeTheThird> Nina, and it opened an empty file?
#480 [15:40] <CubeTheThird> Armani, can you delete and re-download the .dmg file from the website?
#481 [15:41] <Nina> nothing happens
#482 [15:41] <Armani> how do I do that
#483 [15:41] <CubeTheThird> Armani, open your downloads folder, and delete that?
#484 [15:41] <crazyphire> CubeTheThird no but i have x11-xserver-utils
#485 [15:42] <Nina> maybe i did it wrong?
#486 [15:42] * Matheus_Corradi [webchat@168.197.76.26] has joined #minecrafthelp
#487 [15:42] <CubeTheThird> Nina, you went to File -> Open, right?
#488 [15:42] <CubeTheThird> crazyphire, does that give you the xrandr command?
#489 [15:42] * Armani [webchat@c-73-246-31-50.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#490 [15:42] * Matheus_Corradi [webchat@168.197.76.26] has quit. (Client Quit)
#491 [15:43] <crazyphire> CubeTheThird not sure, it just said However, the following packages replace it: x11-xserver-utils:i386 x11-xserver-utils
#492 [15:43] <CubeTheThird> crazyphire, run: which xrandr
#493 [15:44] <Nina> yes but i cant open it
#494 [15:44] <crazyphire> CubeTheThird https://paste.ubuntu.com/p/8F6TZydHSh/
#495 [15:44] <CubeTheThird> Nina, you have to open Notepad as administrator
#496 [15:44] <Nina> how do i do that
#497 [15:44] <crazyphire> Nina right click and select Open As Administrator
#498 [15:45] <crazyphire> Nina or "Run as Administrator"
#499 [15:45] <CubeTheThird> Nina, Start Menu, search for notepad, right-click on it and choose Run as Administrator
#500 [15:45] <Nina> ok
#501 [15:45] * Stephen [webchat@92.60.194.200] has joined #minecrafthelp
#502 [15:46] <Stephen> hi every time i load into minecraft realms it kicks me from the server even though my internet connection is good and my friends have loaded into that server aswell
#503 [15:47] <CubeTheThird> Stephen, is it your realm?
#504 [15:47] <Stephen> no my friends
#505 [15:47] <CubeTheThird> Stephen, are you able to connect to other servers or realms?
#506 [15:48] <Stephen> im not sure im new to the game and its the only one im joined
#507 [15:48] <Stephen> before the servers went down i was able to join once and that was it
#508 [15:49] <Stephen> got that sorted there he had to turn off his firewall
#509 [15:50] * Rick [webchat@134.56.225.40] has joined #minecrafthelp
#510 [15:50] <CubeTheThird> Stephen, can you try connecting to this server: mctest.ae97.net
#511 [15:50] <HelpMyFriend> told ym friend to try that again
#512 [15:50] <HelpMyFriend> he did
#513 [15:50] <HelpMyFriend> he gets the same error
#514 [15:50] <CubeTheThird> ??> HelpMyFriend tools/hjt
#515 [15:50] <Mightyena> HelpMyFriend: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#516 [15:50] <Mightyena> HelpMyFriend: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#517 [15:51] <Nina> ok i deleted everything that had anything to do with mojang
#518 [15:51] <CubeTheThird> Nina, save the file, and try logging in again
#519 [15:51] <Nina> ok
#520 [15:51] <Nina> i will
#521 [15:51] * Guildo [webchat@ip-37-201-148-123.hsi13.unitymediagroup.de] has joined #minecrafthelp
#522 [15:52] <Guildo> Anybody here to help? I had an account on Java a few years, ago. Now everything is different. Can I restore it?
#523 [15:52] <Nina> but i have to downloade minecraft again
#524 [15:52] <CubeTheThird> Guildo, when did you buy it?
#525 [15:52] <Nina> can you help me downloade it again
#526 [15:52] <CubeTheThird> Nina, from https://minecraft.net/download
#527 [15:53] <Guildo> Nearly at first release.
#528 [15:53] <CubeTheThird> Guildo, what is your minecraft username?>
#529 [15:53] <Guildo> Same as here. Guildo I think.
#530 [15:54] <CubeTheThird> Guildo, as far as I can tell, that name was changed to "Danteut" earlier this year. Assuming you didn't change it yourself, your account was compromised and you will have to contact Mojang support
#531 [15:54] <crazyphire> CubeTheThird which xrandr: /usr/bin/xrandr
#532 [15:54] <Guildo> Or was it Guildo1337?
#533 [15:54] <CubeTheThird> Guildo, that one doesn't exist
#534 [15:55] <CubeTheThird> crazyphire, yes I see that
#535 [15:55] <Guildo> Than it was compromised.
#536 [15:55] <Guildo> How do I contact them?
#537 [15:55] <CubeTheThird> crazyphire, I'm trying to think if there's something else you'd need, but ElementaryOS is usually more outdated compared to other Linux distros
#538 [15:55] <CubeTheThird> ??> Guildo mojang/email
#539 [15:55] <Mightyena> Guildo: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#540 [15:55] <Mightyena> Guildo: Note: Do NOT send more than one at a time.
#541 [15:55] <Nina> thank you so so much it works now im so happy thank you so much
#542 [15:55] <CubeTheThird> Nina, awesome!!
#543 [15:56] * Nina [webchat@46.158-248-160.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#544 [16:01] * runner105 [webchat@cpe-65-184-195-27.ec.res.rr.com] has joined #minecrafthelp
#545 [16:02] <HelpMyFriend> ok, so here is the link
#546 [16:02] <HelpMyFriend> https://paste.ubuntu.com/p/zs5rb382PK/
#547 [16:03] <CubeTheThird> HelpMyFriend, umm why is the whole thing in 1 line? It's like impossible to read
#548 [16:03] <runner105> When I try and launch Minecraft Java Edition versions 1.13 and up on Mac OS X El Capitan, the loading bar on the Mojang screen never passes 50%. Versions 1.12.2 and below work perfectly fine. I am trying to play on a 2007 MacBook Pro. [Old, I know, but older versions run great.]
#549 [16:03] <HelpMyFriend> sorry, let me fix it
#550 [16:04] <CubeTheThird> runner105, I don't think that computer now meets the game's minimum requirements. We can however check the logs
#551 [16:04] <CubeTheThird> ??> runner105 launcher/log
#552 [16:04] <Mightyena> runner105: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#553 [16:04] <runner105> Ok, will do.
#554 [16:05] <crazyphire> CubeTheThird I submitted a ticket to mojang. I have to go for now but if I can't get it running with Mojang I may be back for help troubleshooting. Thanks again for your help.
#555 [16:05] <crazyphire> CubeTheThird I submitted a ticket to mojang. I have to go for now but if I can't get it running with Mojang I may be back for help troubleshooting. Thanks again for your help.
#556 [16:05] * crazyphire [webchat@68-69-222-54.nbfr.hsdb.sasknet.sk.ca] has left #minecrafthelp
#557 [16:06] * CaptPoopdeck [webchat@47-217-10-211.enidcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#558 [16:07] <runner105> Incidentally, it just started working after I changed absolutely nothing. But thanks for the support!
#559 [16:07] <CubeTheThird> haha ok!
#560 [16:08] * runner105 [webchat@cpe-65-184-195-27.ec.res.rr.com] has quit. (Quit: webchat.esper.net)
#561 [16:10] <HelpMyFriend> fixed it, here it is
#562 [16:10] <HelpMyFriend> https://paste.ubuntu.com/p/zqKGwNB9zH/
#563 [16:10] * abi4 [webchat@host86-138-209-88.range86-138.btcentralplus.com] has joined #minecrafthelp
#564 [16:11] <CubeTheThird> HelpMyFriend, that's better, though unfortunately that isn't the full file. The end is cut off
#565 [16:11] <abi4> hi i would like to get my money back turns out i cannot play on this design of computer
#566 [16:12] <HelpMyFriend> well, i told that to my friend too but he said that this is all that he recieved
#567 [16:12] * abi4 [webchat@host86-138-209-88.range86-138.btcentralplus.com] has quit. (Client Quit)
#568 [16:12] <CubeTheThird> HelpMyFriend, can you have your friend join this chat? Would probably make things easier
#569 [16:12] <HelpMyFriend> he isn't that good with english
#570 [16:12] <HelpMyFriend> or things like this
#571 [16:13] <HelpMyFriend> that's why i try to help him
#572 [16:14] <CubeTheThird> HelpMyFriend, can you have him submit the paste to the website, and give you the link?
#573 [16:15] <HelpMyFriend> uh, sure, but he said that he got some error from that program
#574 [16:15] <HelpMyFriend> let me check
#575 [16:17] * WikkZ [webchat@79.116.115.126] has joined #minecrafthelp
#576 [16:17] <CaptPoopdeck> Hi not really sure how a lot of this works. Here is a pastebin?
#577 [16:17] <CaptPoopdeck> https://paste.gg/p/anonymous/b229fc81318649abb2138b128d85202d
#578 [16:17] <HelpMyFriend> he joined the chat
#579 [16:18] * Caro_ [webchat@15.78.77.83.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#580 [16:18] <CubeTheThird> CaptPoopdeck, did you port forward?
#581 [16:18] <CaptPoopdeck> Yes
#582 [16:18] <CaptPoopdeck> Does the other person have to port forward?
#583 [16:19] <CubeTheThird> CaptPoopdeck, no. Are you hosting the server on the same PC that you play on?
#584 [16:19] <HelpMyFriend> he entered the chat, he said that it was all the file
#585 [16:19] <CaptPoopdeck> Yes
#586 [16:19] <HelpMyFriend> there was no more text, used CTRL+1
#587 [16:19] <Caro_> hey. I just bought minecraft (4h ago or something) and still haven't been able to play it. Everytime I try to start the game, it crashed. Help
#588 [16:19] <HelpMyFriend> A*
#589 [16:19] <CubeTheThird> Caro_, do you get a crash report?
#590 [16:19] <Caro_> no
#591 [16:20] <CubeTheThird> CaptPoopdeck, is the other person using your public IP to connect? i.e. 47.217.10.211
#592 [16:20] <CubeTheThird> Caro_, can you describe what happens exactly?
#593 [16:20] <Caro_> CubeTheThird it only tell me to try again later
#594 [16:20] * Rick [webchat@134.56.225.40] has quit. (Quit: webchat.esper.net)
#595 [16:21] <CaptPoopdeck> I gave them the IP that the webpage for my router says is assigned to my PC
#596 [16:21] <CaptPoopdeck> So not the public one
#597 [16:21] <CubeTheThird> Caro_, what's the exact message?
#598 [16:22] * Alosanjua [webchat@187.237.14.235] has joined #minecrafthelp
#599 [16:22] <Caro_> CubeTheThird it says "ERROR GAME CRASHED An unexpected issue occured and the game has crashed. We're sorry for the inconvenience."
#600 [16:22] <CubeTheThird> CaptPoopdeck, you have to give them your public IP
#601 [16:22] <Alosanjua> Hola
#602 [16:22] <CubeTheThird> CaptPoopdeck, that is what you use outside of your network
#603 [16:22] <Alosanjua> Español?
#604 [16:22] <CubeTheThird> Caro_, ok, let's try a malware scan
#605 [16:22] <CubeTheThird> ??> Caro_ av/adwcleaner
#606 [16:22] <Mightyena> Caro_: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#607 [16:22] <Mightyena> Caro_: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#608 [16:22] <CaptPoopdeck> Ah ok thanks I'll give that a try!
#609 [16:22] <HelpMyFriend> well, he gave me the crash report from minecraft launcher if it helps you with anything
#610 [16:22] <HelpMyFriend> https://paste.ubuntu.com/p/6V2dCJzDYb/
#611 [16:22] <CubeTheThird> Alosanjua, English
#612 [16:23] <Alosanjua> Ok we have a trouble
#613 [16:23] <CubeTheThird> HelpMyFriend, ya, that's only caused by malware, or broken Antivirus normally
#614 [16:23] <Alosanjua> im not speak english
#615 [16:23] <CubeTheThird> Alosanjua, what trouble?
#616 [16:23] <Alosanjua> you speak spanish?
#617 [16:24] <HelpMyFriend> can residual files from a uninstall be a problem? can those cause this error?
#618 [16:24] <Caro_> CubeTheThird i'll try it and let you know. thanks
#619 [16:24] <CubeTheThird> Alosanjua, we only speak English here
#620 [16:24] <CubeTheThird> HelpMyFriend, it's possible
#621 [16:24] <WikkZ> CubeTheThird I just deinstalled my antivirus, only got the windows defender now
#622 [16:24] <Alosanjua> any server in spanish ?
#623 [16:25] <CubeTheThird> Alosanjua, no. You can try using google translate
#624 [16:25] <HelpMyFriend> CubeTheThird Wikkz is the guy with the problem
#625 [16:25] <Alosanjua> ok
#626 [16:25] <CaptPoopdeck> Ah thanks so much CubeTheThird!
#627 [16:25] <CubeTheThird> no problem :3
#628 [16:25] <HelpMyFriend> adwcleaner detects only some acer preinstalled programs and nothing more
#629 [16:26] <CubeTheThird> we can try malwarebytes instead
#630 [16:26] <CubeTheThird> ??> WikkZ av/malwarebytes
#631 [16:26] <Mightyena> WikkZ: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#632 [16:26] <Mightyena> WikkZ: Download it here: https://www.malwarebytes.org/
#633 [16:26] <Mightyena> WikkZ: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#634 [16:26] * Caro_ [webchat@15.78.77.83.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#635 [16:26] * lonely_leedle [webchat@bl13-98-108.dsl.telepac.pt] has joined #minecrafthelp
#636 [16:26] * CaptPoopdeck [webchat@47-217-10-211.enidcmtk01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#637 [16:27] <lonely_leedle> WHY is my entire minecraft world invisible and/or black?
#638 [16:27] <Alosanjua> I have a minecraft account which has changed my password but I no longer have access to the email address with which I have registered and since I have changed my PC I also lost the transaction number of the account
#639 [16:27] <lonely_leedle> I've set mipmaps to 0
#640 [16:27] <CubeTheThird> ??> lonely_leedle win/dxdiag
#641 [16:27] <Mightyena> lonely_leedle: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#642 [16:27] <CubeTheThird> Alosanjua, you must contact Mojang support for assistance with your account
#643 [16:28] <CubeTheThird> ??> Alosanjua mojang/email
#644 [16:28] <Mightyena> Alosanjua: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#645 [16:28] <Mightyena> Alosanjua: Note: Do NOT send more than one at a time.
#646 [16:28] * Caro_ [webchat@15.78.77.83.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#647 [16:28] <lonely_leedle> Mightyena I'll do that!
#648 [16:28] <Caro_> CubeTheThird I'm back
#649 [16:28] <Alosanjua> i have a ticket to this problem how many time is for response?
#650 [16:29] <CubeTheThird> Caro_, any change?
#651 [16:29] <CubeTheThird> Alosanjua, currently, about a month
#652 [16:29] <Alosanjua> I sent my case only that I did it in Spanish
#653 [16:30] <Caro_> CubeTheThird still the same error message
#654 [16:30] <CubeTheThird> Alosanjua, did you get the automatic response email?
#655 [16:30] <Alosanjua> Yes
#656 [16:30] <CubeTheThird> ??> Caro_ launcher/log
#657 [16:30] <Mightyena> Caro_: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#658 [16:30] <CubeTheThird> Alosanjua, then you should just wait for the reply
#659 [16:30] * WikkZ [webchat@79.116.115.126] has quit. (Quit: webchat.esper.net)
#660 [16:30] <Alosanjua> Ok thanks Ñ3
#661 [16:31] <Alosanjua> :3
#662 [16:33] <lonely_leedle> Mightyena and CubeTheThird
#663 [16:33] <lonely_leedle> https://paste.ubuntu.com/p/dPvfp9fGnj/
#664 [16:34] <lonely_leedle> btw u guys in here all day just helping out
#665 [16:34] <lonely_leedle> thats awesome :)
#666 [16:34] <CubeTheThird> lonely_leedle, try download and install the catalyst software for Windows 7 32 bit: https://www.amd.com/en/support/graphics/amd-radeon-hd/ati-mobility-radeon-hd-2000-series/ati-mobility-radeon-hd-2400
#667 [16:34] <CubeTheThird> lonely_leedle, there's a chance, because you have a toshiba, that it will tell you it doesn't want to install it
#668 [16:34] <Caro_> CubeTheThird https://paste.ubuntu.com/p/JpZrnfK6sH/
#669 [16:35] <lonely_leedle> I can just ignore that, right?
#670 [16:35] * nick_ [webchat@072-183-117-145.res.spectrum.com] has joined #minecrafthelp
#671 [16:35] <CubeTheThird> ??> Caro_ win/!
#672 [16:35] <Mightyena> Caro_: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#673 [16:35] <Mightyena> Caro_: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#674 [16:36] <CubeTheThird> lonely_leedle, no, as it it will refuse to install it. We might be able to work around it
#675 [16:36] <CubeTheThird> lonely_leedle, because Toshiba
#676 [16:36] <nick_> I tried to log into my newly mad account that i had just boight minecraft on and it will not work
#677 [16:36] * HelpMyFriend [webchat@188.173.200.172] has quit. (Quit: webchat.esper.net)
#678 [16:36] <CubeTheThird> nick_, what happens?
#679 [16:36] * blondewithnoname [webchat@c-24-91-138-230.hsd1.ma.comcast.net] has joined #minecrafthelp
#680 [16:36] <lonely_leedle> CubeTheThird Oh alright. and btw in here https://bugs.mojang.com/browse/MC-35881 it says that updating my 2000 series drivers won't do the trick. Should i still follow your instructions?
#681 [16:37] <nick_> it says invalid email or password even though i changed it and made sure i typed everything om correclty
#682 [16:37] <CubeTheThird> lonely_leedle, you can try it. Your drivers are outdated regardless
#683 [16:37] <blondewithnoname> Hello, the email connected with my account (normajean@blondewithnoname.com) is no longer active (the domain was shut down), so I am currently unable to login to my minecraft account. Can you please help me out?
#684 [16:37] <CubeTheThird> lonely_leedle, but if that doesn't work there isn't much I can recommend. Your hardware is quite old
#685 [16:37] <CubeTheThird> nick_, are you using a VPN/Proxy?
#686 [16:37] <nick_> no
#687 [16:37] <CubeTheThird> blondewithnoname, you will have to contact Mojang support
#688 [16:37] <CubeTheThird> ??> blondewithnoname mojang/email
#689 [16:37] <Mightyena> blondewithnoname: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#690 [16:37] <Mightyena> blondewithnoname: Note: Do NOT send more than one at a time.
#691 [16:37] <CubeTheThird> ??> nick_ info/mcleaks
#692 [16:37] <Mightyena> nick_: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#693 [16:37] <Mightyena> nick_: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#694 [16:37] <blondewithnoname> thank you!
#695 [16:38] <nick_> thank you
#696 [16:38] <lonely_leedle> I know i know.... I'll get back to you when I'm done CubeTheThird
#697 [16:38] * Quavelen [~Quavelen@irc.urielsalis.me] has quit. (Ping timeout: 190 seconds)
#698 [16:38] * Capfan67 [~Capfan67@irc.urielsalis.me] has quit. (Ping timeout: 189 seconds)
#699 [16:39] * nick_ [webchat@072-183-117-145.res.spectrum.com] has quit. (Client Quit)
#700 [16:39] * Guest82848 [~urielsali@irc.urielsalis.me] has quit. (Ping timeout: 204 seconds)
#701 [16:41] * nick_ [webchat@072-183-117-145.res.spectrum.com] has joined #minecrafthelp
#702 [16:41] <Caro_> CubeTheThird ok so I've created a new user. Now do I have to reinstal the game once I open my PC with that?
#703 [16:41] <nick_> how do i remove the files you talked about
#704 [16:41] <CubeTheThird> Caro_, no, you should just have to launch it as that user
#705 [16:41] <CubeTheThird> ??> nick_ win/hosts/edit
#706 [16:41] <Mightyena> nick_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#707 [16:41] <Mightyena> nick_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#708 [16:43] <nick_> after that?
#709 [16:43] * Caro_ [webchat@15.78.77.83.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#710 [16:43] <CubeTheThird> nick_, in that file, remove the lines that have mojang in it
#711 [16:44] <nick_> ok aand then?
#712 [16:44] <CubeTheThird> nick_, save it, then try again
#713 [16:44] <nick_> try and log in again you mean
#714 [16:46] * nick_ [webchat@072-183-117-145.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#715 [16:46] * Michel [webchat@80-103-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#716 [16:47] <Michel> Hi, i'm trying to find out my history regarding my account. I can seemlessly login to the W10 version without logging in, but can't login to the java edition. I think I've purchased both during the last decade but I can't login. Also when i request a password reset I don't get any email.
#717 [16:48] * Michel [webchat@80-103-20-31.ftth.glasoperator.nl] has quit. (Client Quit)
#718 [16:53] * samari [webchat@047-135-009-185.res.spectrum.com] has joined #minecrafthelp
#719 [16:53] <samari> I can't remember my username or password for Mojang.
#720 [16:55] <samari> I only know my email I used, but when I try to reset my password, my email does not receive anything about a password reset.
#721 [16:55] <samari> I only know my email I used, but when I try to reset my password, my email does not receive anything about a password reset.
#722 [16:57] * samari [webchat@047-135-009-185.res.spectrum.com] has left #minecrafthelp
#723 [16:55] <samari> I only know my email I used, but when I try to reset my password, my email does not receive anything about a password reset.
#724 [16:57] * samari [webchat@047-135-009-185.res.spectrum.com] has left #minecrafthelp
#725 [16:57] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#726 [16:58] <lonely_leedle> Driver updates were installed successfuly
#727 [16:58] <lonely_leedle> gonna try it out now
#728 [16:58] <lonely_leedle> with mipmpping at 0
#729 [16:58] <lonely_leedle> then max
#730 [17:02] * Galaxy_2Alex_ [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Read error: Connection reset by peer)
#731 [17:02] * Galaxy_2Alex_ [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#732 [17:03] <lonely_leedle> CubeTheThird It didn't work :(
#733 [17:08] * SebastianM [webchat@cpe-172-117-173-241.socal.res.rr.com] has joined #minecrafthelp
#734 [17:08] <SebastianM> Hello I downloaded Minecraft using a redeem code and the game is continually crashing on the launcher page
#735 [17:09] <SebastianM> I don't know what it is that's wrong with my system or the file which I downloaded but it won't launch :D
#736 [17:11] <SebastianM> please help
#737 [17:12] <lonely_leedle> No helpers on right now. A little patience.
#738 [17:13] <SebastianM> okay :( thank you
#739 [17:13] * panelthunder [webchat@cpe-70-95-185-35.san.res.rr.com] has joined #minecrafthelp
#740 [17:15] <SebastianM> hello
#741 [17:15] <lonely_leedle> You don't need to thank me I didn't do anything lol
#742 [17:15] <SebastianM> this is all so newwww
#743 [17:15] <SebastianM> how do I know when a helper shows up
#744 [17:15] <lonely_leedle> It says up there
#745 [17:16] <lonely_leedle> senior helper's names begin with + or @
#746 [17:16] <SebastianM> oh okay coolio
#747 [17:16] <lonely_leedle> i would help you if i could
#748 [17:16] <lonely_leedle> honestly I'm just as clueless
#749 [17:17] <lonely_leedle> otherwise I wouldnt be here for help too
#750 [17:17] <panelthunder> I keep trying to launch the game but the "minecraft updater" keeps filling the progress bar most of the way and then saying that the "minecraft native launcher" cannot be updated. I have tried uninstalling and redownloading the game with no change. How can I get the game to launch properly?
#751 [17:18] <lonely_leedle> a permissions issue maybe??
#752 [17:18] <lonely_leedle> does it still happen if you run as admin
#753 [17:19] <SebastianM> Evertime I hit play from the Minecraft launcher page it fills like 1/8 of the way then says the game crashed
#754 [17:24] * faratolus [webchat@110E.customer.trinity.cz] has joined #minecrafthelp
#755 [17:24] * Stephen [webchat@92.60.194.200] has quit. (Quit: webchat.esper.net)
#756 [17:25] <faratolus> Hallo I can t reset my security question. I use my email but it didnt come.
#757 [17:28] * nick [webchat@072-183-117-145.res.spectrum.com] has joined #minecrafthelp
#758 [17:28] <nick> my Minecraft wont get past the Mojang scrren
#759 [17:28] * nick is now known as Guest62965
#760 [17:29] <Guest62965> it gets to barely any left ti load then says not responding
#761 [17:30] * SebastianM [webchat@cpe-172-117-173-241.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#762 [17:30] <faratolus> If there is someone who can help me. Send me an email: rademacan@seznam.cz request to reset your security questions.
#763 [17:30] * Guest62965 [webchat@072-183-117-145.res.spectrum.com] has quit. (Client Quit)
#764 [17:30] * faratolus [webchat@110E.customer.trinity.cz] has quit. (Quit: webchat.esper.net)
#765 [17:31] * nick [webchat@072-183-117-145.res.spectrum.com] has joined #minecrafthelp
#766 [17:31] <nick> my game wont get past the Mojang screen
#767 [17:31] * nick is now known as Guest26153
#768 [17:33] * Guest26153 [webchat@072-183-117-145.res.spectrum.com] has quit. (Client Quit)
#769 [17:37] * UNC2123 [webchat@cpe-65-184-54-127.ec.res.rr.com] has joined #minecrafthelp
#770 [17:38] <UNC2123> I can not remember the email i used to create my minecraft account and now i can not mirgate it over
#771 [17:39] <UNC2123> how do i migrate my account without my email address
#772 [17:48] * RaNdOmBaNaNa123 [webchat@190.151.232.173] has joined #minecrafthelp
#773 [17:49] <RaNdOmBaNaNa123> hello. im having trouble logging into my old minecraft premium account
#774 [17:50] <lonely_leedle> you'd best try tomorrow. No one knowledgeable enough to help has been here for ~1hour
#775 [17:50] * aze [webchat@5.197.234.72] has joined #minecrafthelp
#776 [17:50] <aze> Hello. My premium account was stolen I can't access my email. What can I do?
#777 [17:52] * lonely_leedle [webchat@bl13-98-108.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#778 [17:55] * turtle [webchat@c-98-240-121-195.hsd1.ky.comcast.net] has joined #minecrafthelp
#779 [17:56] * turtle [webchat@c-98-240-121-195.hsd1.ky.comcast.net] has quit. (Client Quit)
#780 [17:58] * oscar12351235 [webchat@89-74-233-63.dynamic.chello.pl] has joined #minecrafthelp
#781 [18:00] * oscar12351235 [webchat@89-74-233-63.dynamic.chello.pl] has quit. (Client Quit)
#782 [18:02] * sally [webchat@47.148.113.71] has joined #minecrafthelp
#783 [18:02] <sally> hello
#784 [18:04] <sally> I logged into my account with my email and I bought the subscription, I changed my email and now I can't log in or change the password to the old email because I changed it
#785 [18:04] <sally> HELLO
#786 [18:05] <sally> I can't log on now
#787 [18:05] <sally> So
#788 [18:05] <sally> You guys don't say how to long in during that situation so now I just lost $27
#789 [18:07] * sally [webchat@47.148.113.71] has quit. (Client Quit)
#790 [18:22] * hughesy41 [webchat@host86-144-88-15.range86-144.btcentralplus.com] has joined #minecrafthelp
#791 [18:22] <hughesy41> My brother cannot join my LAN minecraft world, we live in the same house on same network
#792 [18:46] * la [webchat@ool-2f14d04b.dyn.optonline.net] has joined #minecrafthelp
#793 [18:49] <la> Every time I press play in the launcher, minecraft closes and a notification that says "the driver does not appear to support the OpenGL". How do I fix this?
#794 [18:50] * Shag [~Shag@104.194.218.189] has joined #minecrafthelp
#795 [18:53] <la> Every time I press play in the launcher, minecraft closes and a notification that says "the driver does not appear to support the OpenGL" pops up. How do I fix this?
#796 [18:58] * Historian_Homer [webchat@174-18-28-4.tcso.qwest.net] has joined #minecrafthelp
#797 [19:03] <Historian_Homer> I am trying to open an older version of minecraft java, 1.3.1 on mac, and I've gotten it to work briefly before, but usually when i try to open in it seems like its working, but instead of going to the title screen it gives me a red screen. I cant do anything but close the game. I've waited a long time but it just stays red, and sometimes crashes.
#798 [19:03] <Historian_Homer> another problem i have is when playing older versions, on the rare occasions they work, the keyboard randomly stops working. I thought my key board disconnected, but i can still press f3 to zoom out of the page. if this happens while im playing, its extremely frustrating because i cannot exit the game until it starts working again.
#799 [19:04] * MarqueseScott [webchat@191.116.17.131] has joined #minecrafthelp
#800 [19:05] <MarqueseScott> Hi! first, i'm from Chile, so my english is not so well
#801 [19:05] <MarqueseScott> I have a problem, i dont know why but my password isnt working
#802 [19:05] <MarqueseScott> And i never changed my password
#803 [19:05] <MarqueseScott> The problem is
#804 [19:05] <la> Every time I press play in the launcher, minecraft closes and a notification that says "the driver does not appear to support the OpenGL" pops up. How do I fix this?
#805 [19:05] <MarqueseScott> I dont have access to the email that i have vinculated to my account
#806 [19:06] <la> you may have to contact microsoft
#807 [19:06] <MarqueseScott> I try to contact microsoft to recover that email but they didnt help me at all
#808 [19:07] <MarqueseScott> They just say no, we cant help you to recover that email
#809 [19:09] * la [webchat@ool-2f14d04b.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#810 [19:13] * jgonia [webchat@cpe-67-255-8-7.twcny.res.rr.com] has joined #minecrafthelp
#811 [19:15] <jgonia> i forgot my username.
#812 [19:15] <jgonia> how can i reset?
#813 [19:19] * jgonia [webchat@cpe-67-255-8-7.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#814 [19:20] * Historian_Homer [webchat@174-18-28-4.tcso.qwest.net] has quit. (Quit: webchat.esper.net)
#815 [19:23] * Otis3 [webchat@108-227-103-117.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#816 [19:24] <Otis3> I'm having an issue when I try to play Minecraft
#817 [19:24] * Adddrian777 [webchat@181.113.156.112] has joined #minecrafthelp
#818 [19:24] <Otis3> When i launch it, the launcher disappears, but instead of opening the game. It crashes and takes me back to the launcher
#819 [19:25] <Adddrian777> Hi
#820 [19:25] <Otis3> EXCEPTION_ACCESS_VIOLATION"is of the first things to pop up on the report
#821 [19:26] <Adddrian777> When i try to enter to an specific minecraft server i cant do anything, i got 1000 - 1500 ping but in other servers i got 120ms, please help
#822 [19:26] * Darwin4 [webchat@c-69-180-167-13.hsd1.mn.comcast.net] has joined #minecrafthelp
#823 [19:27] * Adddrian777 [webchat@181.113.156.112] has quit. (Client Quit)
#824 [19:27] <Darwin4> So i cant log into Java
#825 [19:35] * Darwin4 [webchat@c-69-180-167-13.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#826 [19:37] * Mateo_Hardy [webchat@97-126-118-208.tukw.qwest.net] has joined #minecrafthelp
#827 [19:37] <Mateo_Hardy> purchaseing minecraft with visa does not work
#828 [19:38] <Mateo_Hardy> tried several times
#829 [19:39] * fred [webchat@120.152.156.67] has joined #minecrafthelp
#830 [19:40] <Mateo_Hardy> ?
#831 [19:41] <fred> Hi, just purchased minecraft for mac, paid AUD35. Followed download instruction. Seems to only allow download of the demo version, say I get 5 demo games. how do I download real version
#832 [20:01] * Mateo_Hardy [webchat@97-126-118-208.tukw.qwest.net] has quit. (Quit: webchat.esper.net)
#833 [20:17] * bildramer [~bildramer@p200300CF371C8D007F67408D92F33914.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#834 [20:18] * bildramer [~bildramer@p200300CF371C8D007F67408D92F33914.dip0.t-ipconnect.de] has joined #minecrafthelp
#835 [20:28] * RaNdOmBaNaNa123 [webchat@190.151.232.173] has quit. (Quit: webchat.esper.net)
#836 [20:29] * Uchuha [webchat@45.160.191.4] has joined #minecrafthelp
#837 [20:30] <Uchuha> Hola
#838 [20:35] <Uchuha> Someone hacked my account. A few months ago I lost access to my email and today I wanted to change the details of my mojang account but I could not change the email because I did not have access, so I only changed the password, I was playing but out of nowhere I disconnected and gave I noticed that someone had changed my password again after my
#839 [20:36] * Otis3 [webchat@108-227-103-117.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#840 [20:37] * Uchiha [webchat@45.160.191.4] has joined #minecrafthelp
#841 [20:37] <Uchiha> Hola
#842 [20:37] <Uchiha> Hi
#843 [20:37] <Uchiha> Someone hacked my account. A few months ago I lost access to my email and today I wanted to change the details of my mojang account but I could not change the email because I did not have access, so I only changed the password, I was playing but out of nowhere I disconnected and gave I noticed that someone had changed my password again after my
#844 [20:43] <Uchiha> Absol
#845 [20:43] <Uchiha> help?
#846 [20:43] <Uchiha> ayuda?
#847 [20:43] * Uchuha [webchat@45.160.191.4] has quit. (Quit: webchat.esper.net)
#848 [20:45] * Nick_ [webchat@c-73-239-224-50.hsd1.wa.comcast.net] has joined #minecrafthelp
#849 [20:45] <Nick_> I need help logging in to the launcher and the website
#850 [20:46] <Nick_> i have tried multiple times to reset the password and have attempted everything i can think of to fix it even uninstalling and reinstalling the launcher
#851 [20:46] <Uchiha> Someone hacked my account. A few months ago I lost access to my email and today I wanted to change the details of my mojang account but I could not change the email because I did not have access, so I only changed the password, I was playing but out of nowhere I disconnected and gave I noticed that someone had changed my password again after my
#852 [20:49] * Nick_ [webchat@c-73-239-224-50.hsd1.wa.comcast.net] has quit. (Client Quit)
#853 [20:50] <Uchiha> How can I get help?
#854 [20:57] * trin777 [webchat@c-73-100-58-143.hsd1.ct.comcast.net] has joined #minecrafthelp
#855 [20:58] <trin777> my minecraft keeps crashing after I press play
#856 [20:58] <trin777> why does my game crash upon startup?
#857 [20:59] * trin777 [webchat@c-73-100-58-143.hsd1.ct.comcast.net] has quit. (Client Quit)
#858 [21:01] * crab [webchat@public-guest-nat2.osumc.edu] has joined #minecrafthelp
#859 [21:01] * maxaskew [webchat@n122-110-76-138.sun2.vic.optusnet.com.au] has joined #minecrafthelp
#860 [21:01] * crab [webchat@public-guest-nat2.osumc.edu] has quit. (Client Quit)
#861 [21:02] <maxaskew> Hi, i cant find my account email address but i know my username and password,pls help
#862 [21:02] * Feanor [webchat@180-150-39-188.b49627.bne.nbn.aussiebb.net] has joined #minecrafthelp
#863 [21:03] * Feanor [webchat@180-150-39-188.b49627.bne.nbn.aussiebb.net] has quit. (Client Quit)
#864 [21:04] * maxaskew [webchat@n122-110-76-138.sun2.vic.optusnet.com.au] has quit. (Client Quit)
#865 [21:09] * Lamp4027 [webchat@cpe-71-65-49-152.columbus.res.rr.com] has joined #minecrafthelp
#866 [21:15] <Lamp4027> i need help with logging into minecraft because when i type in my email and password its says invalid email or passwprd and i have double checked it and they are the same as what my accounts password is i tried waiting 24 hours and it still didnt work
#867 [21:16] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#868 [21:22] * PosionedDreams [webchat@cpe-70-115-253-83.tx.res.rr.com] has joined #minecrafthelp
#869 [21:22] <PosionedDreams> so
#870 [21:22] <PosionedDreams> I got minecraft downoaded
#871 [21:23] <PosionedDreams> *downloaded
#872 [21:23] <PosionedDreams> and It's not responding
#873 [21:23] <PosionedDreams> for the 7th time or so
#874 [21:25] * Lamp4027 [webchat@cpe-71-65-49-152.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#875 [21:25] * Uchiha [webchat@45.160.191.4] has quit. (Quit: webchat.esper.net)
#876 [21:36] * L0giteck [webchat@99-105-236-51.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#877 [21:37] <L0giteck> Hey, so I just made a new gaming pc and it runs every single other game I've tried without crashing or freezing and I decided to install mine craft and it successfully installed but every time I launch the game it freezes my computer and I have to restart it. I've tried multiple times to reinstall and install again, watched many you tube videos, re
#878 [21:37] <L0giteck> ad articles, but still cant figure out the problem.
#879 [21:40] <L0giteck> hello?
#880 [21:41] <GreyVulpine> Not much to go on. What else can you tell us?
#881 [21:41] <L0giteck> Um What else do you need to know
#882 [21:41] <L0giteck> Ive tried badlion client and same happens with it
#883 [21:41] <L0giteck> not csgo or any other game freezes they all work
#884 [21:41] <GreyVulpine> Tried using the official client from minecraft.net/download ?
#885 [21:41] <L0giteck> Yeah I did
#886 [21:41] <GreyVulpine> Have you tried any other java programs?
#887 [21:41] <L0giteck> Multiple times
#888 [21:42] <L0giteck> no
#889 [21:42] <GreyVulpine> When you say it freezes.... What exactly do you mean? Is your computer completely non-responsive?
#890 [21:42] <L0giteck> Yeha
#891 [21:42] <L0giteck> gives me a blue screen telling to restart
#892 [21:42] <GreyVulpine> Is anything else displayed on that blue screen?
#893 [21:43] <GreyVulpine> Any errors? Anything to help us diagnose this further?
#894 [21:43] <L0giteck> clock watchdog timeout i think
#895 [21:43] <L0giteck> but it cant be that
#896 [21:43] <GreyVulpine> Why can't it be that?
#897 [21:44] <L0giteck> cause every other game i play works perfectly
#898 [21:44] <L0giteck> the highest settings i average 100-120 fps
#899 [21:44] <GreyVulpine> Doesn't meant that minecraft can't crash as well. Not all games are programmed the same way.
#900 [21:44] <L0giteck> i know
#901 [21:44] <GreyVulpine> Just because you can play one game, doesn't mean another will have the same performance, or even run.
#902 [21:44] <GreyVulpine> So. What else can you tell me?
#903 [21:45] <L0giteck> what do you want to know
#904 [21:45] <L0giteck> i gtg go in a few min
#905 [21:45] <GreyVulpine> Does the blue screen look like any of these? https://www.google.com/search?q=blue+screen+watchdog&client=firefox-b-1-d&source=lnms&tbm=isch&sa=X&ved=2ahUKEwjqjN69rd_oAhXNXc0KHcgBBs0Q_AUoAnoECA4QBA&biw=1440&bih=774
#906 [21:46] <L0giteck> https://www.google.com/search?q=blue+screen+watchdog&client=firefox-b-1-d&source=lnms&tbm=isch&sa=X&ved=2ahUKEwjqjN69rd_oAhXNXc0KHcgBBs0Q_AUoAnoECA4QBA&biw=1440&bih=774#imgrc=nXmpjpOqs28VMM
#907 [21:46] <L0giteck> that one
#908 [21:48] <L0giteck> i gtg
#909 [21:48] <GreyVulpine> So. Usually representative of a hardware issue. Can be a driver issue, can be outdated BIOS..
#910 [21:48] <GreyVulpine> Alrighty
#911 [21:48] <L0giteck> what driver
#912 [21:48] <L0giteck> I checked everything, all is up to date
#913 [21:48] <GreyVulpine> Couldn't tell you, not without more time
#914 [21:48] <L0giteck> even tried minecrafts way of updating drivers
#915 [21:48] <L0giteck> could you be here tmrw?
#916 [21:48] <L0giteck> so we could figure out more
#917 [21:48] <GreyVulpine> Perhaps
#918 [21:49] <L0giteck> my time zone is est
#919 [21:49] <L0giteck> i might clock in around 11 or 1 or 3
#920 [21:49] <L0giteck> like 1 hour
#921 [21:49] <L0giteck> each time
#922 [21:49] <L0giteck> to see if youre here
#923 [21:49] <L0giteck> ok cya dude
#924 [21:49] <L0giteck> thanks for trying
#925 [22:05] * Kinsman [webchat@159.104.220.111.sta.wbroadband.net.au] has joined #minecrafthelp
#926 [22:11] <Kinsman> https://paste.gg/p/anonymous/4c1db32f73a84f08869fffb027693e97
#927 [22:16] * ett [webchat@mobile-166-216-158-27.mycingular.net] has joined #minecrafthelp
#928 [22:18] <ett> all custom skins in my minecraft is being shown as a default
#929 [22:22] * ett [webchat@mobile-166-216-158-27.mycingular.net] has quit. (Quit: webchat.esper.net)
#930 [22:23] * CREEPERS_PVP [webchat@60.226.43.93] has joined #minecrafthelp
#931 [22:27] <CREEPERS_PVP> Hello i am having trouble with payment. i decided to buy minecraft. i put my payment details in and it charged the money of me but said there was a payment issue. how can i get my account to work or get my money back.
#932 [22:28] * ett [webchat@mobile-166-216-158-27.mycingular.net] has joined #minecrafthelp
#933 [22:29] * ett [webchat@mobile-166-216-158-27.mycingular.net] has quit. (Client Quit)
#934 [22:29] * CREEPERS_PVP [webchat@60.226.43.93] has quit. (Quit: webchat.esper.net)
#935 [22:57] * Kyler [webchat@CPEac202e1836d3-CMac202e1836d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#936 [22:58] <Kyler> I forgot the answer to one of my security questions, and I tried to get the instructions sent over to my email, but nothing is there. I even checked my sp[am. What do I do
#937 [23:00] * Kyler [webchat@CPEac202e1836d3-CMac202e1836d0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#938 [23:06] * NatetheBeatle [webchat@c-98-206-2-209.hsd1.il.comcast.net] has joined #minecrafthelp
#939 [23:06] * CREEPERS_PVP [webchat@60.226.43.93] has joined #minecrafthelp
#940 [23:09] * nick2 [webchat@ip98-171-33-232.ph.ph.cox.net] has joined #minecrafthelp
#941 [23:09] <NatetheBeatle> Just purchased and downloaded Java edition for MacOS. Installed. Game crashes on startup. "Error Game Crashed. An unexpected issue has occurred..." Looked around online. Saw I might need to update Java. Downloaded and installed most recent Java 8. I have restarted the computer a few times. Game still crashes on start up. Any recommendations. Kinda
#942 [23:09] <NatetheBeatle> ticked off I paid money for my kid to play this game, and I can't get it to work or find straighforward help on the website.
#943 [23:10] <nick2> I am trying to migrate my old minecraft account but I forgot my password and I no longer have access to my old email
#944 [23:12] * NatetheBeatle [webchat@c-98-206-2-209.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#945 [23:12] <nick2> nate the beatle, you may want to delete and re download the game also you are running it on an apple computer correct?
#946 [23:13] * Buke [webchat@101.98.43.70] has joined #minecrafthelp
#947 [23:13] * nick2 [webchat@ip98-171-33-232.ph.ph.cox.net] has quit. (Client Quit)
#948 [23:15] <Buke> Hi, I am trying to help download java edition on my friends computer. She has bought the game and downloaded, opened launcher but when we try to start the game, for the first time, it takes forever to download. Eg kilobytes per second download speed
#949 [23:21] * Buke [webchat@101.98.43.70] has quit. (Quit: webchat.esper.net)
#950 [23:22] * kmb [webchat@ip24-251-192-37.ph.ph.cox.net] has joined #minecrafthelp
#951 [23:23] <kmb> Hi there.
#952 [23:23] <kmb> I was trying to extend my realm subscription and purchased a second realm by mistake. Could I have it cancelled, or have the days transferred to the other realm?
#953 [23:30] * instigated [~Phoro@node-184h.pool-118-173.dynamic.totinternet.net] has joined #minecrafthelp
#954 [23:35] * NatetheBeatle [webchat@c-98-206-2-209.hsd1.il.comcast.net] has joined #minecrafthelp
#955 [23:38] <NatetheBeatle> The game will not start up from the launcher says "Error Game crashed. An unexpected issue occurred and the game has crashed. We are sorry for the inconvenience." I have uninstalled, reinstalled, updated Java, restarted the computer. None of those things have made a difference. I just purchased the game today. Using MacOS 10.14.6
#956 [23:38] <NatetheBeatle> OptionsAttachments
#957 [23:38] <NatetheBeatle> that options attachments was a copy/paste error.
#958 [23:44] * Ashton [webchat@122-60-7-41-adsl.sparkbb.co.nz] has joined #minecrafthelp
#959 [23:45] <Ashton> I need help with the mojang loading screen, everytime i start up my game it gets stuck at about 90% and i need to restart my laptop everytime.
#960 [23:46] <Ashton> Any way i can fix this so i can play the game with no issues
#961 [23:50] * Ashton [webchat@122-60-7-41-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)