#1 [00:21] * G62304 [webchat@73.229.37.78] has joined #minecrafthelp
#2 [00:21] * NatetheBeatle [webchat@c-98-206-2-209.hsd1.il.comcast.net] has joined #minecrafthelp
#3 [00:22] <G62304> I do not rememder the answers to my security questions, and I do not have access to the email that is linked to my m,inecraft account
#4 [00:22] <NatetheBeatle> Posting this again because it seems to disconnect without any response. The game will not start up from the launcher says "Error Game crashed. An unexpected issue occurred and the game has crashed. We are sorry for the inconvenience." I have uninstalled, reinstalled, updated Java, restarted the computer. None of those things have made a difference.
#5 [00:22] <NatetheBeatle> I just purchased the game today. Using MacOS 10.14.6
#6 [00:23] <G62304> NatetheBeatle do they even read this chat room?
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#8 [02:01] * Mitch [webchat@199-66-65-200.oswgilaa.metronetinc.net] has joined #minecrafthelp
#9 [02:01] <Mitch> https://paste.gg/p/anonymous/5d6e2e32586a4f1f9671e12fc7b054f0/files/da7143e9c081424eb0c6a9c6425e07a2/raw
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#14 [02:03] <lachlan> im using snapshot 20w15a and I go to load my world and it just doesn't load the terrain and is stuck at 0%
#15 [02:03] <lachlan> please help
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#21 [03:09] * rose [webchat@mtrlpq0806w-lp130-01-65-93-121-158.dsl.bell.ca] has joined #minecrafthelp
#22 [03:09] <rose> hello
#23 [03:11] <rose> I want to buy Minecraft in my Mac I made a account they sent me a code I put the code after I need to log in I put my email and password and do the verification of the bot after that nothing happen I click again on log in and it stays on the same page plz help me
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#25 [03:27] * Adalina [webchat@64.113.127.223] has joined #minecrafthelp
#26 [03:29] <Adalina> hi, my minecraft is not letting me break or interact with any of the blocks, for example cobblestone, dirt, or trees, but is letting me do everything else.
#27 [03:34] * Adalina [webchat@64.113.127.223] has quit. (Quit: webchat.esper.net)
#28 [03:38] * Maxvit83_ [webchat@HSI-KBW-078-043-040-112.hsi4.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#29 [03:38] * Chuman [webchat@250.130.189.80.dyn.plus.net] has joined #minecrafthelp
#30 [03:38] <Maxvit83_> Hello, i have login issue
#31 [03:39] <Chuman> Hi, I have login issue
#32 [03:39] <Chuman> Hi, I have login issue
#33 [03:39] * Maxvit83_ [webchat@HSI-KBW-078-043-040-112.hsi4.kabel-badenwuerttemberg.de] has left #minecrafthelp
#34 [03:41] * cylicium [webchat@102.8.141.88.rev.sfr.net] has joined #minecrafthelp
#35 [03:41] <cylicium> hi
#36 [03:44] <cylicium> i would need help, indeed, i am looking for a way to send me a password recovery email from my transaction id or any other way. because I sent an email to minecraft support but they still haven't answered me after several days of waiting ... and I would like to access my account quickly enough :)
#37 [03:59] * Jaspreet_ [webchat@103.41.27.204] has joined #minecrafthelp
#38 [04:00] <Jaspreet_> It has been more than 13 days and i have not received my refund, what to do?
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#42 [04:22] <Kovslovski> ich habe mir die java version von minecraft gekauft, das geld wurde abgebucht, doch bei meinem account steht, dass ich das spiel nicht besitze, trotz email, dass ein kauf getätigt wurde
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#51 [05:35] * Best1112 [webchat@ip-230-30-248-87.eidsiva.net] has joined #minecrafthelp
#52 [05:36] <Best1112> hey my account was hacked and they changed my name, how do i get my old namee back?
#53 [05:50] * TheSilentLink [~TheSilent@host86-156-32-163.range86-156.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#54 [05:52] <Best1112> name*
#55 [05:57] * cylicium [webchat@102.8.141.88.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#56 [06:00] * TheSilentLink [~TheSilent@host86-156-32-163.range86-156.btcentralplus.com] has joined #minecrafthelp
#57 [06:42] * initru [webchat@178.213.12.147] has joined #minecrafthelp
#58 [06:43] <initru> hi, cant get access to my account, cant get password reset mail
#59 [06:54] * Leedle [webchat@bl13-98-108.dsl.telepac.pt] has joined #minecrafthelp
#60 [06:54] <Leedle> !
#61 [06:55] * Leedle [webchat@bl13-98-108.dsl.telepac.pt] has quit. (Client Quit)
#62 [07:01] * SpecialGuy [webchat@203-59-153-178.dyn.iinet.net.au] has joined #minecrafthelp
#63 [07:02] <SpecialGuy> i bought minecraft back in 2012 andim trying to download it i know the email and password and have signed in but when i go to download it like usual its asking me to buy it again and since i got it in 2012 my dad doesnt have access to the email he bought it with Please help!
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#65 [07:21] * Zinth0ss [webchat@95.76.16.19] has joined #minecrafthelp
#66 [07:22] <Zinth0ss> Hi, i can;t login into my account
#67 [07:22] <Zinth0ss> is says that the username or password is invalid
#68 [07:23] <Zinth0ss> Hi
#69 [07:27] * SpecialGuy [webchat@203-59-153-178.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#70 [07:32] * Rob [webchat@CPE9050ca20ffd3-CM9050ca20ffd0.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#75 [07:41] * michael [webchat@89-162-43-248.fiber.signal.no] has joined #minecrafthelp
#76 [07:41] <Ramram> Hey, I cant log in to minecraft launcher on my computer but it works on my friends computer. Does anyone know what could be the problem?
#77 [07:48] <michael> Hello, i bought minecraft some years ago. the e-mail witch was used to the account is no longer in use (no password). and the ''safety questions'' i dont remeber.
#78 [07:53] * Ramram [webchat@m83-189-178-47.cust.tele2.se] has quit. (Quit: webchat.esper.net)
#79 [08:06] <michael> and i cannot log-in
#80 [08:23] * EmilyRzn [webchat@net-5-89-255-136.cust.vodafonedsl.it] has joined #minecrafthelp
#81 [08:24] * Protec [webchat@190.237.163.79] has joined #minecrafthelp
#82 [08:24] <Protec> hi i have a problem
#83 [08:25] <EmilyRzn> hello, I have a problem with minecraft, it makes me open it but when I log in to a server it crashes and crashes, in addition I can't see the skin neither of me nor of the others but the others see my ... help pleaseeee :(
#84 [08:28] * UneX_ [webchat@176-152-214-154.abo.bbox.fr] has joined #minecrafthelp
#85 [08:29] <UneX_> hello, i can't recover my code for minecraft windows edition
#86 [08:30] <UneX_> I bought the game on 08/01/18
#87 [08:43] * Protec [webchat@190.237.163.79] has quit. (Quit: webchat.esper.net)
#88 [09:00] * Best1112 [webchat@ip-230-30-248-87.eidsiva.net] has quit. (Quit: webchat.esper.net)
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#90 [09:01] * Ymea [webchat@c-e2e7e055.328316-0-69706f6e6c79.bbcust.telenor.se] has joined #minecrafthelp
#91 [09:02] <Ymea> Hello, I have a problem with launching minecraft. The loading bard gets stuck halfway and then stops responding.
#92 [09:02] <Ymea> bar*
#93 [09:04] <Ymea> I have tried to re install minecraft and delete all files, search for malware and updating java. Nothing works. I am however able to lauch earlier versiaon than 1.14 without problem.
#94 [09:06] <lime> when i go to download minecraft it works perfectly fine but once i open up the download it says "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid window installer package". i can get minecraft to run on my computer because when
#95 [09:06] <lime> i use the alternative that does not use the launcher it works fine but i have to download minecraft every time i want to play. i am on windows 7.
#96 [09:22] * Steven [webchat@75-161-9-31.albq.qwest.net] has joined #minecrafthelp
#97 [09:25] <Steven> when I attempted to purchase Minecraft it kept giving me errors that it failed to purchase but then the bank calls me and tells me the purchase went through from swesterland but I havent gotten the game
#98 [09:45] * Galaxy_2Alex_ [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#99 [09:46] * cylicium [webchat@102.8.141.88.rev.sfr.net] has joined #minecrafthelp
#100 [09:47] * cylicium [webchat@102.8.141.88.rev.sfr.net] has quit. (Client Quit)
#101 [09:55] * RayVox [webchat@143.173.29.109.rev.sfr.net] has joined #minecrafthelp
#102 [09:55] <RayVox> hi
#103 [09:56] <RayVox> I have a problem to log in into my minecraft account on the launcher and on the browser by my PC but it works on my phone and in an another PC. How's that possible ?
#104 [10:02] <lime> nevermind
#105 [10:03] * lime [webchat@c-73-35-122-149.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#106 [10:05] * Wesy_YT [webchat@193.107.140.113] has joined #minecrafthelp
#107 [10:06] <Wesy_YT> здравствуйте
#108 [10:06] <Wesy_YT> what language i want to speak?
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#110 [10:09] * SVeCo72 [webchat@193.176.87.216] has joined #minecrafthelp
#111 [10:09] <SVeCo72> Hello
#112 [10:10] <SVeCo72> I have problem to log in minecraft launcher and minecraft website
#113 [10:11] <SVeCo72> But in my phone i can log in to minecraft website
#114 [10:11] <RayVox> Same issue here
#115 [10:12] * ArnaudLanna [webchat@187.20.169.91] has joined #minecrafthelp
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#117 [10:13] * SVeCo72 [webchat@adsl-dyn41.91-127-205.t-com.sk] has joined #minecrafthelp
#118 [10:13] <ArnaudLanna> Hi! I'm having some connection problems with Mojang authentication servers, one theory is that UDP traffic is blocked on my servers, can anyone tell me what protocol Minecraft servers use to connect to the authentication servers?
#119 [10:16] * Ymea [webchat@c-e2e7e055.328316-0-69706f6e6c79.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#120 [10:19] * SVeCo72 [webchat@adsl-dyn41.91-127-205.t-com.sk] has quit. (Quit: webchat.esper.net)
#121 [10:31] * raven_rage [webchat@102.109.172.52] has joined #minecrafthelp
#122 [10:31] <raven_rage> hello i am havingthis problem connecting to server i normally play in where i get the follwing error msg in my screen
#123 [10:32] <raven_rage> internal exception: io.netty.handler.codec.decoderexception: java.lang.runtimeexception : tried to read NBT tag that was to big triedt to big and bunch of numvber anyone can help me please
#124 [10:37] * Shuffleking [webchat@188-178-3-53-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#125 [10:39] * michael [webchat@89-162-43-248.fiber.signal.no] has quit. (Quit: webchat.esper.net)
#126 [10:39] <Shuffleking> Hello. I need help in terms of loading minecraf with my GPU. I can for some reason only play with my integrated graphics. When i open with my GTX nvidia 1050 ti, my minecarft launder is grey. I can still press play, and when java plaform opens, there is just a white screen with the sound in the backround
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#131 [10:52] * urielsalis is now known as Guest97964
#132 [10:59] * Mitch [webchat@199-66-65-200.oswgilaa.metronetinc.net] has joined #minecrafthelp
#133 [11:03] <raven_rage> lol only thing you can see here is someone off someoone on not even single human beign to talk
#134 [11:03] <raven_rage> lol
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#140 [11:20] * BlockigMC [webchat@node-0019.srv.de.phantom.avira-vpn.net] has joined #minecrafthelp
#141 [11:20] <BlockigMC> Hello
#142 [11:20] <BlockigMC> Somebody here?
#143 [11:21] * dzuml [webchat@194.228.59.119] has joined #minecrafthelp
#144 [11:21] <BlockigMC> My Problem:
#145 [11:21] <leon_liv> Good afternoon, I paid for the game last week, I did not receive a letter about successful payment, the account still allows only the demo mode. ....?!?!?!?!?
#146 [11:21] * dzuml [webchat@194.228.59.119] has quit. (Client Quit)
#147 [11:23] <BlockigMC> So I bought a new Minecraft Account and installed the Minecraft Launcher, but it said, that I wrote the wrong E-Mail adress or the wrong password, but everything is right and I tried it several times..Nothing changed! Please help me!
#148 [11:23] <leon_liv> I wrote to the help desk who told me that your letter will be considered in the near future, well, a week has passed
#149 [11:24] <BlockigMC> Anybody who can help me?!
#150 [11:24] <BlockigMC> Nobody answer...
#151 [11:24] <BlockigMC> Nobody answer...
#152 [11:25] * BlockigMC [webchat@node-0019.srv.de.phantom.avira-vpn.net] has left #minecrafthelp
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#156 [11:29] <Knall> I can login to minecraft through default launcher on one computer, but can't do the same on another. It is the same account, in the same house, just another computer. What can be wrong? I'm not trying to play on two computers at once, was just verifying that the account works.
#157 [11:30] <Knall> Win10 on both, default windows defender firewall settings, uninstalled and reinstalled minecraft on the computer that does not work.
#158 [11:31] <Knall> I can neither login on mojang website, minecraft launcher, or through 3rd party launchers from THIS computer. The one in the next room works great.
#159 [11:36] * Blake [webchat@104-188-117-32.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#160 [11:38] <Blake> When igo into the minecraft launcher and start up the game it loads like 75% and then the game crashes.Is this part of my computers fault or a game fault?
#161 [11:44] * matte10 [webchat@host65-39-dynamic.20-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#162 [11:45] <matte10> sorry i bought minecraft java editio but after the payment i shouldn't do the download, what can i do for downlaod it?
#163 [11:54] * FeddiFedd [webchat@host101-99-dynamic.42-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#164 [11:55] <FeddiFedd> hello
#165 [11:56] <FeddiFedd> Is there anyone? I need help
#166 [11:57] * PapaMao [webchat@host101-99-dynamic.42-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#167 [11:58] <PapaMao> How do I resolve to access my account?
#168 [11:59] * PapaMao [webchat@host101-99-dynamic.42-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#169 [11:59] * FeddiFedd [webchat@host101-99-dynamic.42-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#170 [11:59] * leon_liv [webchat@134.249.127.55] has quit. (Quit: webchat.esper.net)
#171 [12:16] * Sam [webchat@uwyo-wireless-129-72-97-72.uwyo.edu] has joined #minecrafthelp
#172 [12:16] * Nell [webchat@37.210.155.64] has joined #minecrafthelp
#173 [12:16] <Nell> Hello
#174 [12:16] <Sam> Hi
#175 [12:17] <Nell> I cant connect to my account, the error message says: "Sorry, Make sure you are online and try again."
#176 [12:17] * AsH [webchat@ool-44c468a5.dyn.optonline.net] has joined #minecrafthelp
#177 [12:17] <Nell> I just got gifted from one of my friends today
#178 [12:18] <Sam> I'm not the one bro
#179 [12:18] <Sam> I'm having problems too
#180 [12:18] <Nell> O rip
#181 [12:18] <AsH> I would like to play ONLY with my 7 yo grandson. He is plating on a Fire. How do I log onto a server so we can play together. We are NOT in the same location.
#182 [12:19] <Nell> whats your problem Sam? I'll try to help
#183 [12:19] <Sam> I bought it yesterday but turned out the game is very laggy for my laptop
#184 [12:21] <Nell> Download and use optifine since it can boost your fps and lower your graphical settings
#185 [12:21] <Nell> https://optifine.net/home
#186 [12:22] <Sam> wait! isn't optifine only used for beefy pc
#187 [12:23] <Nell> AsH https://www.youtube.com/watch?time_continue=163&v=-Tw9NcZQ3lc&feature=emb_title
#188 [12:23] <Nell> not really
#189 [12:23] <Nell> I use it too
#190 [12:23] <Nell> im running on 4gigs of ram and a i5 on integrated graphics
#191 [12:25] <Sam> ok, I downloaded it, putted it in the mod folder but its not loading
#192 [12:25] * Nell [webchat@37.210.155.64] has quit. (Quit: webchat.esper.net)
#193 [12:31] * Nell [webchat@37.210.155.64] has joined #minecrafthelp
#194 [12:32] <Nell> Sam here ya go
#195 [12:32] <Nell> https://www.youtube.com/watch?v=9Kj7PuKV_aY
#196 [12:33] <Sam> ok I'll try it out
#197 [12:38] <Sam> the game crashed on me
#198 [12:39] <Nell> what settings did you have it on?
#199 [12:40] <Nell> also what are your specs?
#200 [12:41] * matte10 [webchat@host65-39-dynamic.20-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#201 [12:42] * Knall [webchat@h77-53-192-168.cust.a3fiber.se] has quit. (Quit: webchat.esper.net)
#202 [12:43] <Sam> Im running 4GB of ram and an i7 on integrated graphics
#203 [12:50] * Sam [webchat@uwyo-wireless-129-72-97-72.uwyo.edu] has quit. (Quit: webchat.esper.net)
#204 [13:00] <Nell> huh weird
#205 [13:14] * Maguusz [webchat@177.152.45.156] has joined #minecrafthelp
#206 [13:16] <Maguusz> Hello, how are you? I just downloaded minecraft on my machine, when I try to create a map when it reaches 100% it is not responding and the only thing I can do is close
#207 [13:20] * Mitchell [webchat@terrace-v356-wired-gw.net.wsu.edu] has joined #minecrafthelp
#208 [13:21] <Mitchell> I cannot log into minecraft.net or the application. Whenever I press "log in," NOTHING happens. What is happening?
#209 [13:32] * Legomann007 [webchat@cpe90-146-62-151.liwest.at] has joined #minecrafthelp
#210 [13:33] <Legomann007> I can´t play with my graphics card.
#211 [13:36] * Maguusz [webchat@177.152.45.156] has quit. (Quit: webchat.esper.net)
#212 [13:41] * Milekmag [webchat@89-64-84-191.dynamic.chello.pl] has joined #minecrafthelp
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#214 [13:42] * Creeps [webchat@p5B2A975F.dip0.t-ipconnect.de] has joined #minecrafthelp
#215 [13:42] <Creeps> Hello there.
#216 [13:43] <Creeps> I've got a problem, whenever I start minecraft it almost finishes loading then freezes and does nothing
#217 [13:44] * Creeps [webchat@p5B2A975F.dip0.t-ipconnect.de] has quit. (Client Quit)
#218 [13:48] * creeps [webchat@p5B2A975F.dip0.t-ipconnect.de] has joined #minecrafthelp
#219 [13:49] <creeps> Well
#220 [13:56] * seb [webchat@toroon4664w-lp130-03-70-27-77-37.dsl.bell.ca] has joined #minecrafthelp
#221 [13:59] <seb> hello i am having this issue trying to connect to my own server from my laptop. The server is working fine my friends are currently playing on it i can connect to it with my desktop which is Hosting the server but for some reason my laptop is unable to connect. The error message that appears is "io.netty.channel.AbstractChannel$AnnotatedConnectExce
#222 [13:59] <seb> ption: Connection timed out: no further information"
#223 [13:59] * Blake [webchat@104-188-117-32.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#224 [14:07] * eel [webchat@d24-150-176-6.home.cgocable.net] has joined #minecrafthelp
#225 [14:07] * Mitch [webchat@cpc1-wals13-2-0-cust222.16-1.cable.virginm.net] has joined #minecrafthelp
#226 [14:07] <eel> hey
#227 [14:08] <Mitch> Hey, so i've got two purchases on record in my emails for minecraft but i have no purchases on the account i'm logged in as
#228 [14:08] <eel> im not staff
#229 [14:08] <eel> i need help
#230 [14:10] <Mitch> anyone know how to recover my account?
#231 [14:10] <eel> no im looking fore staff
#232 [14:10] <eel> i dont think they exist
#233 [14:10] <Mitch> im here for help too
#234 [14:10] * Obelar [~smuxi@d-72-28-135-212.fl.cpe.atlanticbb.net] has joined #minecrafthelp
#235 [14:11] <Mitch> looks like its just me and you
#236 [14:11] <eel> this is so dumb
#237 [14:11] <Mitch> what do you need help with Eel/
#238 [14:11] <Mitch> ikr
#239 [14:11] <Obelar> wow this still exists
#240 [14:12] <eel> someone merged my old account now i cant merge to my mojang
#241 [14:12] <eel> like somone hacked me
#242 [14:12] <eel> idk
#243 [14:12] <Mitch> ahhh
#244 [14:12] <Mitch> need to ring customer support then i think
#245 [14:12] <Mitch> guess i'm gonna have to do the same
#246 [14:12] <eel> how
#247 [14:13] <Mitch> Customer support mojang
#248 [14:13] <Mitch> For more information, see www.adr.org or call 1-800-778-7879.
#249 [14:13] <eel> dafuk is that
#250 [14:13] <Mitch> not a clue bud
#251 [14:13] <Mitch> i just googled it
#252 [14:13] <eel> looks wrong lol
#253 [14:14] <Mitch> you could try this oen
#254 [14:14] <Mitch> https://help.minecraft.net/hc/en-us/requests/new
#255 [14:14] <eel> i did that
#256 [14:14] <eel> i only got a reply from a bot
#257 [14:14] <eel> like wtf
#258 [14:14] <Mitch> ahh ok
#259 [14:14] <eel> makes me sick
#260 [14:15] <Mitch> last option i can find
#261 [14:15] <Mitch> https://twitter.com/mojangsupport
#262 [14:15] * seb [webchat@toroon4664w-lp130-03-70-27-77-37.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#263 [14:15] * eel [webchat@d24-150-176-6.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#264 [14:16] * eel [webchat@d24-150-176-6.home.cgocable.net] has joined #minecrafthelp
#265 [14:19] <eel> can staff plz help
#266 [14:23] * creeps [webchat@p5B2A975F.dip0.t-ipconnect.de] has joined #minecrafthelp
#267 [14:23] <creeps> Hello there.
#268 [14:23] <Mitch> please say you're staff creeps
#269 [14:23] <creeps> No im not
#270 [14:23] <Mitch> ahh
#271 [14:23] <creeps> i cant launch my minecraft
#272 [14:24] <creeps> it gets close to finishing and then freezes
#273 [14:24] * bojler [webchat@cable-188-2-11-19.dynamic.sbb.rs] has joined #minecrafthelp
#274 [14:24] <creeps> Staff?
#275 [14:24] <creeps> Staff?
#276 [14:24] * bojler [webchat@cable-188-2-11-19.dynamic.sbb.rs] has left #minecrafthelp
#277 [14:25] <creeps> oh pl then
#278 [14:25] <Obelar> what version?
#279 [14:26] <creeps> 1.15.1
#280 [14:27] <creeps> wanna have the logs?
#281 [14:27] * Alex8 [webchat@ip98-166-131-222.hr.hr.cox.net] has joined #minecrafthelp
#282 [14:28] <Obelar> Nope I aint staff
#283 [14:28] <Obelar> I thought you might have been playing an older version
#284 [14:28] * Alex8 [webchat@ip98-166-131-222.hr.hr.cox.net] has quit. (Client Quit)
#285 [14:29] <creeps> nope
#286 [14:29] * Obelar [~smuxi@d-72-28-135-212.fl.cpe.atlanticbb.net] has quit. ()
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#288 [14:33] <creeps> ee
#289 [14:38] <Mitch> worst customer support i've ever had
#290 [14:38] <Mitch> and i was once on the phone for 3 hours to a foreign country
#291 [14:39] <creeps> ooooof
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#293 [14:40] * eel [webchat@d24-150-176-6.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#294 [14:40] <creeps> holy fuck
#295 [14:40] <Absol> creeps: Please keep it civil
#296 [14:40] <creeps> are there no
#297 [14:41] <creeps> live chats
#298 [14:41] <creeps> for minecraft issues
#299 [14:41] <creeps> that actualy get looked at
#300 [14:41] <Mitch> @Absol if you're here to help please do otherwise you're no use to anyone
#301 [14:41] <Mitch> just like this chat
#302 [14:41] <creeps> i think thats a bot
#303 [14:44] <creeps> im done
#304 [14:44] <creeps> fuck
#305 [14:44] * Absol kicked creeps from #minecrafthelp (Reason: reeps :Keep it civilized, you are just a human being)
#306 [14:59] * Mitch [webchat@cpc1-wals13-2-0-cust222.16-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#307 [15:15] * xRileySG [webchat@c-69-254-160-250.hsd1.fl.comcast.net] has joined #minecrafthelp
#308 [15:15] <xRileySG> I'm having issues with textures, despite attempting a full reinstall and multiple resource packs
#309 [15:15] <xRileySG> I get what looks like space between each block that is further than about 10 blocks from my player character
#310 [15:16] <xRileySG> The space looks like it shakes as I move throughout the world making it very nauseating
#311 [15:18] * ancestrogamer [webchat@61.red-81-41-168.staticip.rima-tde.net] has joined #minecrafthelp
#312 [15:18] <ancestrogamer> Hi
#313 [15:18] <ancestrogamer> hola
#314 [15:18] <ancestrogamer> tengo un problema con el minecraft cuando entro a los mundos
#315 [15:21] <ancestrogamer> I have a problem with minecraft, when entering the world I enter with 0 fps, it happened when I went from windows 8.1 to windows 10, the other games work well for me, all except minecraft
#316 [15:22] <xRileySG> ¿Has intentado reinstalar?
#317 [15:24] <ancestrogamer> si, pero al parecer no se cambiaron los archivos, ahi alguna forma de dejar los archivos y reinstalar?
#318 [15:29] <xRileySG> Puede intentar guardar sus mundos y paquetes de recursos, luego eliminar todos los archivos asociados y luego reinstalar
#319 [15:32] <ancestrogamer> vale, lo intento
#320 [15:33] * Diego_Sky [webchat@186-249-29-231.telecominternet.com.br] has joined #minecrafthelp
#321 [15:33] <Diego_Sky> hiu
#322 [15:34] <Diego_Sky> hi
#323 [15:34] <Diego_Sky> I want a refund because I didn't think so !!
#324 [15:37] <nate> you need to contact mojang, this is a community support room
#325 [15:39] * barat520 [webchat@cpe-69-132-49-35.carolina.res.rr.com] has joined #minecrafthelp
#326 [15:39] <barat520> hi
#327 [15:39] <Diego_Sky> where do i find this? because it's been over 1 hour and I don't think
#328 [15:40] <barat520> hello
#329 [15:40] <barat520> I need help
#330 [15:40] <barat520> its not letting me buy minecraft java edition
#331 [15:40] <barat520> everytime i try it says error
#332 [15:43] <barat520> hello
#333 [15:46] * ancestrogamer [webchat@61.red-81-41-168.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#334 [15:47] * tuff [webchat@99-123-149-45.lightspeed.fyvlar.sbcglobal.net] has joined #minecrafthelp
#335 [15:47] * Huffpwnage [webchat@161.69.123.10] has joined #minecrafthelp
#336 [15:47] <tuff> how do i find my code to my realm
#337 [15:48] <Huffpwnage> I need to recover my account from early 2010s, 2011-2017, i cant find my account info
#338 [15:48] <Obelar_> tuff: Are you on Bedrock or Java?
#339 [15:48] <tuff> java
#340 [15:50] * Loogeth [webchat@68.64.121.74] has joined #minecrafthelp
#341 [15:51] <Loogeth> I have forgotten my minecraft security questions and lost the email associated with it, I should be able to give you most of the information to retrieve my account.
#342 [15:52] <Obelar_> tuff: There is no invite code, You invite players via adding their name to the whitelist
#343 [15:52] <Obelar_> Invite code's are for Bedrco
#344 [15:52] <Obelar_> Bedrock
#345 [15:53] <tuff> so i cant invite my boy on xbox
#346 [15:56] * Diego_Sky [webchat@186-249-29-231.telecominternet.com.br] has quit. (Quit: webchat.esper.net)
#347 [15:58] * bamboo [webchat@97.82.74.25] has joined #minecrafthelp
#348 [15:58] <bamboo> hi
#349 [15:58] <bamboo> is anyone here
#350 [15:58] <tuff> can i invite someone from xbox
#351 [15:58] * bamboo [webchat@97.82.74.25] has quit. (Client Quit)
#352 [16:01] <Obelar_> tuff: Your friend on Xbox is using Bedrock Edition
#353 [16:01] <Obelar_> If you want a realms set up so you can play from computer and he can play from Xbox, you have to use the Bedrock Edition
#354 [16:01] <Obelar_> Which is downloaded from the Microsoft Store on Windows 10
#355 [16:05] * barat520 [webchat@cpe-69-132-49-35.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#356 [16:07] * shiny [webchat@bzq-79-179-199-80.red.bezeqint.net] has joined #minecrafthelp
#357 [16:09] * Coffee [webchat@cpe-72-229-241-190.nyc.res.rr.com] has joined #minecrafthelp
#358 [16:10] <shiny> basically i cant log in minecraft cus a error that says "GLFW error 65542: WGL: The drive does not appear to support OpenGL. Please make sure ypu have up-to-date drivers
#359 [16:10] * Coffee [webchat@cpe-72-229-241-190.nyc.res.rr.com] has quit. (Client Quit)
#360 [16:14] * trin777 [webchat@c-73-100-58-143.hsd1.ct.comcast.net] has joined #minecrafthelp
#361 [16:14] <trin777> Why does my game crash upon startup?
#362 [16:15] * Obelar_ [~smuxi@d-72-28-135-212.fl.cpe.atlanticbb.net] has quit. (Read error: Connection reset by peer)
#363 [16:15] <trin777> Why does my game crash upon startup?
#364 [16:16] * trin777 [webchat@c-73-100-58-143.hsd1.ct.comcast.net] has quit. (Client Quit)
#365 [16:18] * Huffpwnage [webchat@161.69.123.10] has quit. (Quit: webchat.esper.net)
#366 [16:23] <xRileySG> I'm having issues with textures, despite attempting a full reinstall and multiple resource packs; I get what looks like space between each block that is further than about 10 blocks from my player character; The space looks like it shakes as I move throughout the world making it very nauseating
#367 [16:28] * Obelar_ [~smuxi@d-72-28-135-212.fl.cpe.atlanticbb.net] has joined #minecrafthelp
#368 [16:29] * jojarre [webchat@104.137.28.241] has joined #minecrafthelp
#369 [16:30] * Shajnin [webchat@pool-72-69-12-192.nycmny.fios.verizon.net] has joined #minecrafthelp
#370 [16:30] <Shajnin> I have a question
#371 [16:30] <jojarre> i have my game key from 9 years ago and name but i do not know how to get the game again. Its on Mojang and emailed months ago no reply seeing if someone can help me out, please.
#372 [16:30] <Shajnin> I accidently bought the wrong edition, what can i do?
#373 [16:31] <Obelar_> Shajnin: https://www.minecraft.net/en-us/redeem
#374 [16:33] * Shajnin [webchat@pool-72-69-12-192.nycmny.fios.verizon.net] has quit. (Client Quit)
#375 [16:42] * lord| [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 378 seconds)
#376 [16:43] <jojarre> i have my game key from 9 years ago and name but i do not know how to get the game again. Its on Mojang and emailed months ago no reply seeing if someone can help me out, please.
#377 [16:45] <Obelar_> jojarre: https://www.minecraft.net/en-us/redeem
#378 [16:45] <jojarre> doesnt work
#379 [16:59] * shiny [webchat@bzq-79-179-199-80.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#380 [17:13] * Obelar_ [~smuxi@d-72-28-135-212.fl.cpe.atlanticbb.net] has joined #minecrafthelp
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#386 [17:44] * Guy [webchat@110.191.84.79.rev.sfr.net] has joined #minecrafthelp
#387 [17:45] <Guy> Bonjour
#388 [17:46] <Guy> I can't migrate my old premium account to Mojang account, i need my old pseudo but i don't have it
#389 [17:51] * SQUEEZEDHEN [webchat@pa49-185-15-118.pa.vic.optusnet.com.au] has joined #minecrafthelp
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#392 [18:04] * m3owme0w [webchat@124.sub-174-228-145.myvzw.com] has joined #minecrafthelp
#393 [18:07] <m3owme0w> the minecraft game (java) keeps crashing and giving a error and i just bought it
#394 [18:18] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#395 [18:21] * jarjar [webchat@ool-2f125812.dyn.optonline.net] has joined #minecrafthelp
#396 [18:21] * Bivski [webchat@cpe-184-54-149-108.swo.res.rr.com] has joined #minecrafthelp
#397 [18:22] <Bivski> Anyone here?
#398 [18:22] <Bivski> How long do I wait for Mojang Assistance?
#399 [18:23] <jarjar> hey guys i am exspieriecnign a problem where in minecraft java edition i clikc on the reaalms button so i can join a realm but there is an add for miencraft ralms telling me to buy a rrealm, how can i get past this because i cant accses my rrealms menu
#400 [18:23] <Bivski> I've sent tickets to them about my issue with my account
#401 [18:23] <jarjar> did they help?
#402 [18:23] <Bivski> Nope
#403 [18:23] <jarjar> oof
#404 [18:23] <jarjar> cAN u help me?
#405 [18:24] <Bivski> Umm
#406 [18:24] <Bivski> what version
#407 [18:24] <Bivski> are u on
#408 [18:24] <xRileySG> I'm having issues with textures, despite attempting a full reinstall and multiple resource packs; I get what looks like space between each block that is further than about 10 blocks from my player character; The space looks like it shakes as I move throughout the world making it very nauseating
#409 [18:24] <Bivski> Xriley
#410 [18:24] <jarjar> the newest
#411 [18:25] <Bivski> optifine will help your problem
#412 [18:25] <Bivski> jarjar
#413 [18:25] <Bivski> idk much about realms sorry
#414 [18:25] <jarjar> its fine
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#418 [18:29] * Speedener [webchat@wsip-174-77-133-69.ok.ok.cox.net] has joined #minecrafthelp
#419 [18:31] <applmak> Hi! I've gotten MC 1.14.4 running on a Chromebook via Crostini, and the game seems to randomly crash with exit code 0 and no particularly interesting information in the logs. I've tried increasing the Java heap to 3G, attempted to reduce graphical settings to the minimum, reduced chunk visibility distance to 4, etc, all to no avail. Anyone have a s
#420 [18:31] <applmak> imilar experience or knows how to get additional debug output from the game?
#421 [18:31] <Speedener> my game will not launch, it says glwf error 65542 that i dont support opengl drivers
#422 [18:32] <Speedener> i went through a dxdiag report
#423 [18:32] <Speedener> https://paste.ubuntu.com/p/jYKZyxtPHw/
#424 [18:34] * ba7888b72413a16a is now known as lord|
#425 [18:39] * Dave [webchat@c-73-84-191-236.hsd1.fl.comcast.net] has joined #minecrafthelp
#426 [18:39] * Dave [webchat@c-73-84-191-236.hsd1.fl.comcast.net] has quit. (Client Quit)
#427 [18:40] <applmak> For example, does this advice around debugsettings.xml still apply? https://www.minecraftforum.net/forums/support/java-edition-support/2134680-tut-advanced-debugging-minecraft
#428 [18:45] * Tyler3 [webchat@c-73-229-54-251.hsd1.co.comcast.net] has joined #minecrafthelp
#429 [18:46] <Tyler3> My friend bought minecraft and it charged the account but it's not letting him download it, it says he has to buy it first even though he already did. He is logging into the account that bought it too.
#430 [18:47] * Bivski [webchat@cpe-184-54-149-108.swo.res.rr.com] has quit. (Quit: webchat.esper.net)
#431 [18:48] * Luquida [webchat@189-68-237-200.dsl.telesp.net.br] has joined #minecrafthelp
#432 [18:48] <Luquida> #minecrafthelp
#433 [18:48] <Luquida> eu quero RECUPERAR A MINHA CONTA
#434 [18:48] <Luquida> KRALHO MDS
#435 [18:49] <Luquida> N TEM UM SUPORTE DECENTE AQUI VELHO
#436 [18:49] <Luquida> Eu paguei o jogo só para ter problema, eu não aguento mais...
#437 [18:51] * Luquida [webchat@189-68-237-200.dsl.telesp.net.br] has quit. (Client Quit)
#438 [19:13] * Cyber4 [webchat@174-126-200-234.cpe.sparklight.net] has joined #minecrafthelp
#439 [19:13] <Cyber4> How do i fix the openGL issue with my drivers?
#440 [19:15] * Cyber4 [webchat@174-126-200-234.cpe.sparklight.net] has quit. (Client Quit)
#441 [19:17] <applmak> Following up: the debugsettings.xml thing doesn't seem to have any effect; it's possible that MC has changed logging libraries or somehow disabled override the configuration. I've trying running in a window (non-fullscreen) and things seem a bit more stable; this leads me to believe some interaction around the driver's full-screen context on Crosti
#442 [19:17] <applmak> ni with MC. This'll fix it enough for now.
#443 [19:17] <applmak> Later.
#444 [19:17] * applmak [webchat@99-69-89-142.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#445 [19:18] * applmak [webchat@99-69-89-142.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#446 [19:27] * jbh [webchat@d50-99-223-63.abhsia.telus.net] has joined #minecrafthelp
#447 [19:27] * Tyler8 [webchat@97-123-126-175.albq.qwest.net] has joined #minecrafthelp
#448 [19:29] <Tyler8> Hello, I'm having some problems with my minecraft account. I was able to log into it yesterday and play on it, but today I was kicked out. When I tried logging in it was saying invalid credentials (which i knew were correct). I believe this to be a throttling problem, but I've waiting all day and still the same results
#449 [19:29] <Tyler8> Could anyone help with this?
#450 [19:29] <jbh> so I'm trying to play modded minecraft but i keep crashing once i press play on the launcher the logs say process crash with exit code 1
#451 [19:30] <Tyler8> Absol Andrio
#452 [19:32] * Tyler8 [webchat@97-123-126-175.albq.qwest.net] has quit. (Client Quit)
#453 [19:39] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#454 [19:40] * XxjuanxXYT [webchat@189.140.10.64] has joined #minecrafthelp
#455 [19:40] <XxjuanxXYT> hola
#456 [19:41] * alexgun874 [webchat@189.154.76.39] has joined #minecrafthelp
#457 [19:42] <XxjuanxXYT> hola
#458 [19:42] <XxjuanxXYT> hello
#459 [19:43] <alexgun874> hola
#460 [19:44] <alexgun874> estaba traduciendo las cosas en google
#461 [19:45] <XxjuanxXYT> ok
#462 [19:45] <alexgun874> tengo un error al inicar el juego, ya probe con instalarlo nuevamente, tambien instalarlo con el antivirus desctivado
#463 [19:45] <XxjuanxXYT> hablas español?
#464 [19:45] <alexgun874> Si
#465 [19:45] <XxjuanxXYT> ami me crashea al poner pantalla completa
#466 [19:45] <alexgun874> es el error "GLFW error 65542: WGL: The driver does not appear to support OpenGL."
#467 [19:46] <alexgun874> me pasaba, se que no es bueno, solo me acostumbre a jugar con la pantalla normal
#468 [19:47] <XxjuanxXYT> ami no me gusta y ademas me bajan los fps cuando juego con la pantalla normal
#469 [19:49] <alexgun874> Algo que he visto que recomiendan es instalar optifine, que dicen que mejora el rendimiento del juego
#470 [19:49] <XxjuanxXYT> si
#471 [19:49] <XxjuanxXYT> lo tengo
#472 [19:49] * Kenobi_Chan [webchat@c-73-132-224-252.hsd1.md.comcast.net] has joined #minecrafthelp
#473 [19:49] <alexgun874> tampoco te funciona con ello?
#474 [19:50] <XxjuanxXYT> no
#475 [19:50] <XxjuanxXYT> ahora estoy actualizando mis drivers de la tarjeta grafica
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#477 [19:51] <alexgun874> es una nvidia?
#478 [19:51] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Ping timeout: 190 seconds)
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#480 [19:52] <alexgun874> Yo tengo una y una app para la tarjeta, la misma app me dice cuales son las configuraciones recomendadas para el juego
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#482 [19:54] <XxjuanxXYT> si
#483 [19:54] <XxjuanxXYT> el geforc experience
#484 [19:54] <Kenobi_Chan> Habla Ingles?
#485 [19:54] <XxjuanxXYT> no
#486 [19:54] <alexgun874> we can use the google translator
#487 [19:55] <Kenobi_Chan> fantabulous
#488 [19:55] <alexgun874> what is your problem?
#489 [19:55] <alexgun874> XD
#490 [19:56] <Kenobi_Chan> when i try to log into a server it says (paraphrasing) that the ID isnt recognized by minecraft.net, but ik the server is a valid address
#491 [19:56] <Kenobi_Chan> "not authenticated"
#492 [19:57] <alexgun874> You tried restarting the game
#493 [19:58] <Kenobi_Chan> yep
#494 [19:58] <Kenobi_Chan> thrice
#495 [19:58] <alexgun874> is when entering a server?
#496 [19:58] <Kenobi_Chan> i cant enter the server period.
#497 [19:58] <Kenobi_Chan> it fails to authenticate
#498 [19:59] <alexgun874> did you buy the game?
#499 [20:00] <Kenobi_Chan> yea
#500 [20:00] <Kenobi_Chan> its a legitimate copy
#501 [20:01] <alexgun874> Ok that's strange
#502 [20:01] <Kenobi_Chan> yea, i also had several servers added in my list, and when i loaded in today there werent any
#503 [20:02] <alexgun874> I think I had this problem but it just restarted the game and it worked
#504 [20:02] <alexgun874> that is strange, friend
#505 [20:02] <Kenobi_Chan> indeed
#506 [20:03] <Kenobi_Chan> i just dont want to have to re download MC to get it to correct
#507 [20:03] <alexgun874> Well I can't even play, it gives me a problem that is "GLFW error 65542: WGL: The driver does not appear to support OpenGL."
#508 [20:04] <Kenobi_Chan> that fuggin sucks man
#509 [20:05] <alexgun874> Fuggin? what is that_
#510 [20:05] <alexgun874> ?
#511 [20:05] <Kenobi_Chan> censored version of "Fucking"
#512 [20:05] <Absol> Kenobi_Chan: Please keep it civil
#513 [20:05] <Kenobi_Chan> censored version of fu ck in g
#514 [20:06] <alexgun874> ohhh XD
#515 [20:06] <Kenobi_Chan> ye lol
#516 [20:08] <jbh> help?
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#518 [20:08] <jbh> pls?
#519 [20:08] <alexgun874> So it doesn't work with restarting the game, and if you try to enter a server it doesn't allow you to enter because it fails to authenticate
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#521 [20:09] <alexgun874> hablas español o ingles?
#522 [20:10] <jbh> ?
#523 [20:12] <XxjuanxXYT> you speak spanish or english?
#524 [20:13] <jbh> english
#525 [20:13] <jbh> english
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#528 [20:15] <jbh> well someones gotta help me so here, so I'm trying to play modded minecraft but i keep crashing once i press play on the launcher the logs say process crash with exit code 1
#529 [20:26] * HanMin456_ [webchat@94-227-31-14.access.telenet.be] has joined #minecrafthelp
#530 [20:29] <HanMin456_> Whene I try to play minecraft they say that a error is detecet. And I can't open the store or my worlds.Please help
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#533 [20:35] <chloe> Ok so i purchased minecraft java edition a while back, but when i try to loginn on my pc, it says there is an error with my account
#534 [20:35] <Sure_Fire> Hey I accidentally bought the wrong version, I didn't think there was a difference is there any way for me to switch from java to windows?
#535 [20:35] <chloe> it also says the error number is -9
#536 [20:37] * chloe [webchat@c-98-201-69-150.hsd1.tx.comcast.net] has quit. (Client Quit)
#537 [20:37] <HanMin456_> The error of my minecraft is error -9
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#543 [21:15] <TanitaEulalia> Hello, I just tried to buy Minecraft Java Edition and I got an error when the transaction was made, but in my bank account I have 2 payments to Mojan ... So I don't know what to do, I did not recive an email from mojan, I don't have transaction ID (because not transaction was made) and I have 2 pay like 50 usd ... Anyone can help me ?
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#548 [21:19] <ProLettuce> So my problem is that when I launch the game, it will crash. Sometimes I can make it into a world before it does, other times I don't get to see the title screen. It seems that I have better luck when playing in fullscreen instead of windowed (I still end up crashing though). This issue began when I switched from 1.14.4 to 1.15.2
#549 [21:20] <alonso> hola tengo un problema, este consiste en que yo compré el minecraft bedrock y ahora tengo el java como conecto mi cuenta de bedrock en el de java?
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#551 [21:39] * downthechasm [webchat@c-73-115-165-200.hsd1.tx.comcast.net] has joined #minecrafthelp
#552 [21:39] <downthechasm> Hello. I'm having trouble; my game keeps crashing every time I try to play in Java version 1.8.9. I wanted to play on a server that requires said version, so I opened the launcher and created a new game installation (with a new directory). When I pressed play I got a pop-up message saying "Game Crashed: An unexpected issue occurred and the game has
#553 [21:39] <downthechasm> crashed. We're sorry for the inconvenience." I've tried deleting and re-creating the installation, and I've tried restarting my computer; still won't open. Is there a way to get it to work?
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#555 [21:46] * Rero004 [webchat@177.232.89.245] has joined #minecrafthelp
#556 [21:46] <Rero004> Hi
#557 [21:47] <Rero004> My email is
#558 [21:47] <Rero004> messi60@live.com.mx
#559 [21:47] <Rero004> This from an old minecraft account
#560 [21:47] <Rero004> my username as it is here
#561 [21:47] <Rero004> Rero004
#562 [21:47] <Rero004> but i need help with my migration
#563 [21:52] * Derpoise [webchat@74.80.36.24] has joined #minecrafthelp
#564 [21:52] <Rero004> Hi
#565 [21:53] <Rero004> my issue is with an old minecraft account
#566 [21:54] <Derpoise> ok, so my account was made years and years ago. the email associated with it was deactivated somewhere along the way. i cannot access the email, and my account has been hacked into. i've been able to access my minecraft account in-game because the client has never asked for email verification. now, i'm stuck because i don't have the transaction ID
#567 [21:54] <Derpoise> to contact mojang and there is no way back into my account. nothing. works. help
#568 [21:56] <Derpoise> i know at least 5 people who have had this issue in the past and had to end up purchasing a new license. there's no way i'm doing that when my childhood account is still out there
#569 [21:57] <Rero004> yeah
#570 [21:57] <Rero004> the email is not deactivated
#571 [21:59] <Derpoise> every time i try to recover the gmail account, it says the email already exists, and when i try to log into the email, it says it doesn't exist. WTF
#572 [22:01] <Rero004> this isnt suppose to be a helping chat?
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#574 [22:04] <TrusssedAcorn324> i accidentally bought java windows 10 to play with my niece on her switch, but apparently i needed bedrock. is there a way to fix this without paying?
#575 [22:04] <GreyVulpine> Nope
#576 [22:05] <TrusssedAcorn324> f thanks
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#580 [22:15] * ammie2906 [webchat@61.19.98.203] has joined #minecrafthelp
#581 [22:17] <ammie2906> my credit card was charged but I didn't get receipt email and link to download
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#585 [23:06] <ammie2906> hi anybody
#586 [23:10] * TanitaEulalia [webchat@200.89.49.98] has quit. (Quit: webchat.esper.net)
#587 [23:10] <ammie2906> I've registered and verify email and payment by credit card. My credit card was charged but it's not going to the next step "DOWNLOAD".
#588 [23:10] <ammie2906> It was interrupted.Screen to download disappeared. I didn't get receipt email and link for download.
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