#1 [00:01] * Seantexas [webchat@68-113-208-119.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#2 [00:02] <Seantexas> Cant log in error-9
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#8 [00:08] <chan8> Hello, when I try to login on minecraft.net, the login button does nothing, while I get a "invalid email or password" on the minecraft launcher.
#9 [00:09] <log3> i bougt the game but it say i dont own it
#10 [00:10] * Taj [webchat@cpe-67-245-81-11.nyc.res.rr.com] has joined #minecrafthelp
#11 [00:11] <Taj> Hey, I've been trying to reset my password. However, I have not received a password reset email and currently unable to play. Please help.
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#16 [00:38] <caleb> hi i need help
#17 [00:40] <caleb> i dont my email i useed to login to my minecraft account and it will not let me login
#18 [00:40] <caleb> know
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#21 [00:42] <caleb> hi??
#22 [00:42] <caleb> i need help
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#24 [00:47] * phi [webchat@202.83.42.27] has joined #minecrafthelp
#25 [00:47] <phi> i am not able to launch my minecraft launcher
#26 [00:47] <phi> i purchased it yestrday
#27 [00:47] <caleb> oof i cant login
#28 [00:48] <phi> says the password and user id is invalid
#29 [00:48] <caleb> same
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#31 [00:49] <phi> i had asked for tech support but no response
#32 [00:51] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#33 [00:53] <phi> does anyone know if there is any response from minecraft at all
#34 [00:53] <Andrio> ??> phi tools/HJT
#35 [00:53] <Mightyena> phi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#36 [00:54] <Mightyena> phi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#37 [00:59] <phi> https://paste.ubuntu.com/p/gXkQWc73t4/
#38 [00:59] <phi> is this how it should be done
#39 [01:02] <Andrio> ??> phi info/MCLeaks
#40 [01:02] <Mightyena> phi: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#41 [01:02] <Mightyena> phi: To correct these, remove the tool, and remove all lines containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#42 [01:02] <Andrio> ??> phi win/hosts/edit
#43 [01:02] <Mightyena> phi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#44 [01:02] <Mightyena> phi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#49 [01:09] <Jonathan> I cannot log into my account on Minecraft or play on a server without a VPN. When I don't use a VPN it doesn't let me login and tells me the login credentials are wrong. When I use a VPN it lets me log in just as normal. But when I try to join a server without a VPN, it tills me that the servers are under maintenance. It only lets me join servers w
#50 [01:09] <Jonathan> hile using a VPN, but many servers prohibit the use of a VPN. I don't know whats going on and would like to know if my home IP is blocked etc.
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#52 [01:12] <recharge369> Hi, having an issue where when I start up the game, whether it is modded or not, it will run at a constant 4-6 fps. Can't find a fix, deleted the game and re-downloaded, restarted computer, all of the general fixes, but nothing came from it. However, whenever I tab out, or go to a different application, it will instantly pop back up to 60 fps (Basi
#53 [01:12] <recharge369> cally, It goes to sixty when I go into another tab, can see it go to higher frames when I click on something other than the mc window). Any known fixes or issues that anyone would know about?
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#56 [01:18] <mk244> hi
#57 [01:19] <mk244> i am trying to reset my security questions but when i click on the link in the email it asks me to answer my security questions
#58 [01:19] <mk244> sending me back to the start
#59 [01:20] <recharge369> Literally red the top deal gamer
#60 [01:20] <recharge369> They won't answer any q's related to that
#61 [01:20] <mk244> who can help me?
#62 [01:21] <recharge369> no idea, goes through mojang
#63 [01:21] * mk244 [webchat@60.224.164.252] has quit. (Client Quit)
#64 [01:21] <recharge369> try and see if they have a separate help center
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#68 [01:23] <phi> i have done as far as instructions
#69 [01:23] <phi> i have gotten to the system file
#70 [01:23] <Battozxz> hi, i have login issues in the client and web... can i have some help?
#71 [01:24] <phi> i had help so far..
#72 [01:24] * jel [webchat@d8D865B0F.access.telenet.be] has joined #minecrafthelp
#73 [01:24] <phi> but the window timed out
#74 [01:24] * jel [webchat@d8D865B0F.access.telenet.be] has quit. (Client Quit)
#75 [01:25] <phi> but the window timed out
#76 [01:26] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#77 [01:26] <phi> Mightyena
#78 [01:29] <Battozxz> hi, i have login issues in the client and web... can i have some help?
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#83 [01:36] <Battozxz> anyone here?
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#95 [01:38] <Battozxz> hi, i have login issues in the client and web... can i have some help?
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#97 [01:46] <phi> hello...https://paste.ubuntu.com/p/gXkQWc73t4/
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#99 [01:49] <Battozxz> hi, i have login issues in the client and web... can i have some help?
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#104 [02:51] <phi> i am unable to log into minecraft despite making the purchase
#105 [02:52] <phi> and i keep getting timed out and so cannot complete my conversations. in my previous window this is how far i got to. https://paste.ubuntu.com/p/gXkQWc73t4/
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#112 [03:07] <blabo> Hy guys! I have a problem with a certain mc server which i can't connect to. I would be interested if it's unreachable by anyone else. Can you help me with that?
#113 [03:08] <ardexander_> My minecraft has some fps problems even tho my pc is very good what is the solution of this ?
#114 [03:10] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#115 [03:13] <phi> login issues
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#119 [03:29] <G_Crew> is i'm the only one who can't receive minecraft bedrock edition code?
#120 [03:29] <G_Crew> when i clicked "claim your free copy", error occurs.
#121 [03:29] <G_Crew> i bought minecraft 30 march, 2013
#122 [03:37] * hero [webchat@ppp-110-169-222-62.revip5.asianet.co.th] has joined #minecrafthelp
#123 [03:38] <hero> Will the windows 10 code come before 20 April?
#124 [03:43] <hero> Hi?
#125 [03:43] <hero> Hi?
#126 [03:45] * hero [webchat@ppp-110-169-222-62.revip5.asianet.co.th] has left #minecrafthelp
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#128 [03:47] * angel9 [webchat@ip24-255-22-214.tc.ph.cox.net] has joined #minecrafthelp
#129 [03:47] <Laura> Hi I have created a Mojang account in order to buy my son minecraft java but it wont let me log in .I want to buy it for his gaming laptop
#130 [03:47] * Jaidi [webchat@144.139.217.51] has joined #minecrafthelp
#131 [03:48] <Jaidi> Hi when i try to redeem my windows 10 code i get an error
#132 [03:48] <Jaidi> It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#133 [03:50] <angel9> hello i am currently having an issue with minecraft whenever i try tologin it just says invalid username or password even though i knoe its right
#134 [03:52] * S_Wick [webchat@5.10.201.129] has joined #minecrafthelp
#135 [03:54] <S_Wick> Hello, I've recently tried to bought minecraft and I have some problems when entering the payment method because it says it's unvalid but the payment is done, also I've paid twice.
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#138 [04:10] * ZIOLP [webchat@HSI-KBW-46-223-160-120.hsi.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#139 [04:11] <ZIOLP> i cant login in my account
#140 [04:11] <ZIOLP> i have changed my password but it dont works
#141 [04:13] * gigantosaurus11 [webchat@d54C2EF3E.access.telenet.be] has joined #minecrafthelp
#142 [04:15] <gigantosaurus11> my launcher won't open because it is updating but it gives an error
#143 [04:15] <gigantosaurus11> when updating
#144 [04:17] * gigantosaurus11 [webchat@d54C2EF3E.access.telenet.be] has quit. (Client Quit)
#145 [04:24] * ShT3x134 [webchat@bzq-79-176-44-122.red.bezeqint.net] has joined #minecrafthelp
#146 [04:24] <ShT3x134> hello
#147 [04:25] <ZIOLP> hi
#148 [04:25] <ShT3x134> i have prblem
#149 [04:25] <ShT3x134> problem
#150 [04:25] <ZIOLP> me to
#151 [04:25] <ShT3x134> ur not a help
#152 [04:25] <ShT3x134> not help
#153 [04:25] <ShT3x134> bot
#154 [04:25] <ZIOLP> iam not a bot
#155 [04:26] <ShT3x134> ok whats ur problem
#156 [04:26] <ZIOLP> i cant login
#157 [04:27] <ZIOLP> changing my password doesnt helps
#158 [04:27] <ShT3x134> i cant play i buy mincraft rhigt now and i dosent play
#159 [04:28] <ShT3x134> !help
#160 [04:28] <Absol> ShT3x134: Commands:
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#163 [04:30] <elli> i`m unable to move forward, what could be the problem?
#164 [04:31] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#165 [04:32] <ZIOLP> hava u pressed w?
#166 [04:32] <elli> oh i will try now
#167 [04:35] <elli> thank u :)
#168 [04:35] <ZIOLP> u can control with w a s d
#169 [04:35] <elli> yes thank u very much
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#176 [04:59] <Alex9> Hello I have bought a Minecraft Java Edition for 30$ about a week ago and I saw the RTX beta yesterday but I realised that it is for Win10 Edition only so I wanna try it out but I don't want to spend another 30$ for the same game. Please help.
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#178 [05:03] * TheMotyl14 [webchat@85.24.102.222.generic-hostname.arrownet.dk] has joined #minecrafthelp
#179 [05:03] <TheMotyl14> Hi. Im trying to connect my Minecraft Account with microsoft account. Is that possible?
#180 [05:06] * TheMotyl14 [webchat@85.24.102.222.generic-hostname.arrownet.dk] has quit. (Client Quit)
#181 [05:07] <HEI> Sorry, you need me to enter the redemption code to log in to the game, but my email does not receive the redemption code, what should I do?
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#186 [05:25] <HEI> Sorry, you need me to enter the redemption code to log in to the game, but my email does not receive the redemption code, what should I do?
#187 [05:29] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#188 [05:32] * MrPentdragon [webchat@cpc144066-ldry4-2-0-cust245.2-1.cable.virginm.net] has joined #minecrafthelp
#189 [05:34] <MrPentdragon> Hi all. Has there been any news on the gift codes for Java ed. owners to get the w10 version? I was told this would end in a few days but the site says no codes are available.
#190 [05:34] * JK1977 [webchat@176.250.133.245] has joined #minecrafthelp
#191 [05:36] <JK1977> Hi, I've just bought Minecraft for our Mac, so that we can use the Harry Potter Mod that has been released. The version downloaded is Java 1.15.2 but it seems we need 1.13.2. How do install that older version? Sorry if this is really simple
#192 [05:47] <ZIOLP> download minecraft forge 1.13.2 http://files.minecraftforge.net
#193 [05:48] <ZIOLP> i cant login changing my password doesnt helps
#194 [05:55] * Jorsh [webchat@187.156.112.26] has joined #minecrafthelp
#195 [05:56] <Jorsh> Hi, when i start the game, it says "The game stopped working", what can i do?
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#200 [06:32] * bas [webchat@94-209-146-23.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#201 [06:32] <bas> hello
#202 [06:34] <bas> Cant log on to servers 20 seconds then boots me out i have tried a lot of things, including Allowing fire wall, and reinstalling Minecraft, restarting the router, and even reinstalling java. nothing seems to be working please help me fix this, i see many other people have this issue too, but no one has a solution other than to allow it through fire
#203 [06:34] <bas> wall and that still wont work i also allowed it through java's advanced security's and it still won't work please help me
#204 [06:36] <bas> its a realm server
#205 [06:45] * Nekos [webchat@c-71-58-140-114.hsd1.pa.comcast.net] has joined #minecrafthelp
#206 [06:45] <Nekos> I can't reset my password and I'm entering the right email
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#208 [06:52] * urSenpai [webchat@58.179.173.117] has joined #minecrafthelp
#209 [06:52] <urSenpai> hi i need help with my minecraft on my phone
#210 [06:53] <urSenpai> for some reason my acc doest work in minecraft and always says "cannot connect to server"..
#211 [06:54] <urSenpai> or it say error -9
#212 [06:54] <urSenpai> do you know how to fix this? ive tried making other accs and installing and reinstalling minecraft
#213 [06:56] * Rahb [webchat@host86-138-77-154.range86-138.btcentralplus.com] has joined #minecrafthelp
#214 [06:56] * Rahb [webchat@host86-138-77-154.range86-138.btcentralplus.com] has quit. (Client Quit)
#215 [06:59] <urSenpai> hi i need help with my minecraft on my phone, for some reason my acc doesnt work on minecraft and always says "cannot connect to server" or "error -9" do you know how to fix this? ived tried making multiple acc and installing and reinstalling minecraft and it does the same thing.. Andrio
#216 [07:01] <urSenpai> hi i need help with my minecraft on my phone, for some reason my acc doesnt work on minecraft and always says "cannot connect to server" or "error -9" do you know how to fix this? ived tried making multiple acc and installing and reinstalling minecraft and it does the same thing.. Greymagic27
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#218 [07:18] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#219 [07:25] * purchasing_error [webchat@93-172-117-52.bb.netvision.net.il] has joined #minecrafthelp
#220 [07:26] <purchasing_error> help
#221 [07:26] <purchasing_error> is there anybody in here
#222 [07:29] * purchasing_error [webchat@93-172-117-52.bb.netvision.net.il] has quit. (Client Quit)
#223 [07:36] * mon_ [webchat@49.48.219.234] has joined #minecrafthelp
#224 [07:37] <mon_> i can't login
#225 [07:37] <mon_> i can't login
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#230 [08:07] * franzinBr [webchat@160.20.32.153] has joined #minecrafthelp
#231 [08:07] <franzinBr> Hello
#232 [08:08] <franzinBr> an error is appearing when i try to rescue my minecraft windows 10
#233 [08:08] <franzinBr> "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!"
#234 [08:41] * Kaah [webchat@host-181-177-150-135.supernet.com.bo] has joined #minecrafthelp
#235 [08:42] <Kaah> Hi, I am having this issue: https://answers.microsoft.com/en-us/windows/forum/all/it-looks-like-weve-temporarily-run-out-of-gift/210450f9-bd51-465d-b4b9-a67bc9fdbbb0 . Do I just have to wait or can it be resolved some other way?
#236 [08:44] * Ommo [webchat@mx-ll-171.5.232-150.dynamic.3bb.co.th] has joined #minecrafthelp
#237 [08:44] <Ommo> I cannot login my ID. I try to login but it’s nothing happend.
#238 [08:57] * cosmosis [webchat@102-65-23-205.ftth.web.africa] has joined #minecrafthelp
#239 [08:58] <cosmosis> Are there going to be more gift codes for Minecraft for Windows 10 before the ending date of april 20th?
#240 [08:58] * Quincy [webchat@ip-213-127-76-128.ip.prioritytelecom.net] has joined #minecrafthelp
#241 [08:58] <Quincy> I am Trying to Claim my windows 10 version of minecraft. I purchased the game back in 2014. however when I click the claim free code button. I receive a message at the top of the screen saying that you guys have run out of codes.
#242 [08:59] * creeps [webchat@p5B2A9799.dip0.t-ipconnect.de] has joined #minecrafthelp
#243 [08:59] <creeps> hello
#244 [08:59] <Quincy> hi
#245 [08:59] <cosmosis> Same for me, Quincy.
#246 [08:59] <creeps> any staff
#247 [09:00] <creeps> i literaly cant start minecraft
#248 [09:00] <creeps> normal 1.12.2 works
#249 [09:01] <creeps> but 1.15 doesnt
#250 [09:01] <creeps> and forge 1.12.2 neither
#251 [09:01] * Pulli [webchat@pD956424C.dip0.t-ipconnect.de] has joined #minecrafthelp
#252 [09:02] * Pulli [webchat@pD956424C.dip0.t-ipconnect.de] has quit. (Client Quit)
#253 [09:02] * Quincy [webchat@ip-213-127-76-128.ip.prioritytelecom.net] has quit. (Client Quit)
#254 [09:04] <Greymagic27> ??> creeps launcher/log
#255 [09:04] <Mightyena> creeps: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#256 [09:05] * cosmosis [webchat@102-65-23-205.ftth.web.africa] has quit. (Quit: webchat.esper.net)
#257 [09:08] * Canavan [webchat@179.158.58.62] has joined #minecrafthelp
#258 [09:09] <creeps> oh hello
#259 [09:09] <creeps> yeah lemme grab the logs
#260 [09:09] * GreyDawn [webchat@80.5.195.224] has joined #minecrafthelp
#261 [09:09] <creeps> wait so the logs of 1.15 and 1.12.2 forge
#262 [09:10] <creeps> or just one or the other
#263 [09:10] <Canavan> Hi, good morning, I'm having issues with the Minecraft Windows 10 Version redeeming, it says "temporarily out of codes". I have the Java version since 2012.
#264 [09:11] <GreyDawn> I need assistance in regards to my account and purchased java edition. I have just transferred my account over to mojang, all went well. Mojang website shows that I purchased Minecraft Java in 2011, when I go to 'Get minecraft' It keeps asking me to purchase the product, even whilst logged in.
#265 [09:13] <Greymagic27> creeps, The 1.15.2 logs please. We don't give supports for mods here.
#266 [09:13] * Noah [webchat@71-92-35-252.dhcp.athn.ga.charter.com] has joined #minecrafthelp
#267 [09:13] <Greymagic27> Canavan, Mojang are aware and are working on getting more codes!
#268 [09:13] <creeps> aye
#269 [09:13] <Greymagic27> ??> GreyDawn account/send-email
#270 [09:13] <Mightyena> GreyDawn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#271 [09:14] <Noah> minecraft will not lunch
#272 [09:14] <Greymagic27> ??> Noah launcher/log
#273 [09:14] <Mightyena> Noah: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#274 [09:14] <GreyDawn> I also can supply a transaction ID as it was 10 years ago, It would take some effort to find any such id
#275 [09:14] <Noah> lunch
#276 [09:14] <Greymagic27> GreyDawn, give as much information as possible
#277 [09:15] <GreyDawn> I've currently bypassed the get minecraft link, manually downloaded the game, shall attempt to login. It may yet still be the get minecraft link at fault?
#278 [09:15] * Canavan [webchat@179.158.58.62] has quit. (Quit: webchat.esper.net)
#279 [09:16] <Greymagic27> The download button sometimes does that, although if it's not displaying that you own the game on account.mojang.com, it may be wise to email Mojang
#280 [09:16] <creeps> https://paste.gg/p/anonymous/ed98017236fc49978de98a66fd133959
#281 [09:16] <creeps> there
#282 [09:17] <creeps> Its just after that where it crashes
#283 [09:17] <Greymagic27> ??> creeps av/adwcleaner
#284 [09:17] <Mightyena> creeps: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#285 [09:17] <Mightyena> creeps: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#286 [09:17] <creeps> and never responsda again
#287 [09:17] <creeps> ok lemme try
#288 [09:17] <GreyDawn> Mojang displays I own the game, the get minecraft didnt, ive downloaded the game manually and have logged in. Shall attempt to run the game, all seems well? Doesnt state if its a full ro demo anywhere
#289 [09:18] <Greymagic27> Sounds like the MC website is just having trouble then. You should be all fine to play
#290 [09:18] <creeps> ow 10 detected items
#291 [09:20] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 378 seconds)
#292 [09:20] * Noah [webchat@71-92-35-252.dhcp.athn.ga.charter.com] has quit. (Quit: webchat.esper.net)
#293 [09:20] <GreyDawn> Sorted it myself haha, thanks for your time. The Get Minecraft thing simply needs to be bypassed.
#294 [09:20] * GreyDawn [webchat@80.5.195.224] has quit. (Quit: webchat.esper.net)
#295 [09:23] * creeps [webchat@p5B2A9799.dip0.t-ipconnect.de] has joined #minecrafthelp
#296 [09:23] <creeps> ok I did all thatt
#297 [09:24] <creeps> now what
#298 [09:24] <Greymagic27> Try the game now
#299 [09:24] <creeps> aye lemme try
#300 [09:27] <creeps> oh wow
#301 [09:27] <creeps> it started
#302 [09:27] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#303 [09:28] <creeps> I must thank you very humbly for your godswork
#304 [09:39] * Antimon [webchat@93-142-38-39.adsl.net.t-com.hr] has joined #minecrafthelp
#305 [09:40] * Jarchi546 [webchat@201.141.37.148] has joined #minecrafthelp
#306 [09:43] <Jarchi546> Hi, I have a problem when I want to claim Minecraft Windows 10 an error occurs and a message appears. "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!"
#307 [09:51] * milan [webchat@ip4da1b4a1.direct-adsl.nl] has joined #minecrafthelp
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#311 [10:02] <breadstickking> I'm currently having an issue with the minecraft when its displayed on one of my monitors. it basically makes all the colors darker when I move the camera. So stone looks very grainy and mobs when walking get this dragged along like red shadow. It's on my new monitor, my old one looks perfect though and I don't understand whats going on. I need hel
#312 [10:02] <breadstickking> p with this.
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#314 [10:04] * Jarchi546 [webchat@201.141.37.148] has quit. (Quit: webchat.esper.net)
#315 [10:04] <Cyruswf> I cannot claim my free win10 minecraft, saying temporarily run out of gift codes
#316 [10:05] * Cyruswf [webchat@209.58.188.169] has quit. (Client Quit)
#317 [10:08] * blockyplayman [webchat@73-245-196-88.dyn.estpak.ee] has joined #minecrafthelp
#318 [10:09] <blockyplayman> hi i want to ask something so i went to old launcher and want to go back to the new launcher but i cant find the place for it please help
#319 [10:09] * Jarchi546 [webchat@201.141.37.148] has joined #minecrafthelp
#320 [10:10] <blockyplayman> help
#321 [10:10] * ZIOLP [webchat@HSI-KBW-46-223-160-120.hsi.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#322 [10:10] <blockyplayman> plz
#323 [10:10] <Jarchi546> Hi, I have a problem when I want to claim Minecraft Windows 10 an error occurs and a message appears. "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!"
#324 [10:11] <blockyplayman> cant help sry
#325 [10:11] <blockyplayman> i have my own prob too that i went to old launcher and cant get to the new one anymore
#326 [10:12] * Kaah [webchat@host-181-177-150-135.supernet.com.bo] has quit. (Quit: webchat.esper.net)
#327 [10:12] <Antimon> Hi, I'm also getting the "Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!"
#328 [10:13] <breadstickking> the error gift code thing is probably due to servers being stressed right now. Try again in a few days. are you using the new launcher or the old one?
#329 [10:13] <blockyplayman> old rn
#330 [10:13] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#331 [10:13] <breadstickking> ok so like the old style one where its like the text box
#332 [10:13] <blockyplayman> and cant get to new that i want
#333 [10:13] <blockyplayman> yes
#334 [10:14] <blockyplayman> where full like ya know the white style ykwim
#335 [10:14] <breadstickking> ok, so your issue is probably that you just need to go to the mojang website and download the latest launcher
#336 [10:14] <blockyplayman> the thing if logging in has dirt background
#337 [10:14] <blockyplayman> i have i cant go back
#338 [10:15] <breadstickking> wdym
#339 [10:15] <blockyplayman> every time comes old
#340 [10:15] <blockyplayman> when i try
#341 [10:15] <blockyplayman> to uninstall and install back
#342 [10:16] <blockyplayman> i have tried uninstalling even launcher files from .minecraft but still old
#343 [10:16] <breadstickking> if you can try uninstalling it and then reinstalling it, if that doesn't work then it might be another issue. I'm not sure sorry
#344 [10:16] <blockyplayman> k
#345 [10:16] <breadstickking> your gonna need to wait on the actual support fellas
#346 [10:16] <blockyplayman> but respect the effort
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#348 [10:23] * Muddy [webchat@c-71-57-90-79.hsd1.il.comcast.net] has joined #minecrafthelp
#349 [10:24] <Muddy> Whenever I try to play an older version of minecraft, the game crashes. Is there a way to fix this?
#350 [10:24] <breadstickking> Check your java version
#351 [10:25] <Muddy> How do I do that?
#352 [10:25] * KamiKitsune6 [webchat@88.120.134.23] has joined #minecrafthelp
#353 [10:26] <KamiKitsune6> Can somebody read me ?
#354 [10:27] <KamiKitsune6> I will start to explain my problem
#355 [10:31] <KamiKitsune6> So, today I purchased the game to join a new account to my launcher, I log him to my launcher and start to play with, but when i quit to see if all was good I could'nt enter in the game, the launcher write to me a files is problematic in the librairies files, what can I do to log again ?
#356 [10:31] * Zer [webchat@cpe-76-175-188-147.socal.res.rr.com] has joined #minecrafthelp
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#359 [10:33] * Tom [webchat@c-71-57-90-79.hsd1.il.comcast.net] has joined #minecrafthelp
#360 [10:33] <Zer> hi, is there any ETA on the free-to-claim minecraft windows 10 edition for java owners?
#361 [10:33] <wd> same question
#362 [10:33] <wd> especially considering the redeem period ends next week
#363 [10:33] <Karadi> Hey, I'm trying to set up a minecraft server for me and a friend to play on. I configured the port forwarding and stuff, and the server runs etc. But when they connect to it, they quickly get a "Connection lost: Disconnected" error
#364 [10:34] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#365 [10:34] <Tom> How do I prevent my minecraft from crashing when I play on older versions?
#366 [10:35] <wd> Nvidia just turned on the RTX beta and some can't get access to it because codes aren't being generated
#367 [10:35] * Niriol [webchat@ip1f10f9fd.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#368 [10:35] * Karadi [webchat@117.196.85.47] has quit. (Client Quit)
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#370 [10:38] * Niriol [webchat@ip1f10f9fd.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#371 [10:38] <Karadi> Hi, I'm trying to set up a Minecraft java server for me and a friend. I configured the port forwarding and stuff, and I can connect to the server from my local IP, but when they try to connect to it from outside, they quickly get a "Connection lost: Disconnected" error.
#372 [10:38] <Karadi> What can I do to fix this?
#373 [10:39] <KamiKitsune6> So, today I purchased the game to join a new account to my launcher, I log him to my launcher and start to play with, but when i quit to see if all was good I could'nt enter in the game, the launcher write to me a files is problematic in the librairies files, what can I do to log again ?
#374 [10:39] * Penna [webchat@181.165.167.160] has joined #minecrafthelp
#375 [10:40] <Penna> I bought a minecraft account and it doesn't let me enter some servers
#376 [10:40] <Penna> It says me to check minecraft.net and when I enter it says I didnt buy an account, but I bought it
#377 [10:40] * breadstickking [webchat@74-194-171-43.tyrccmtk01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#378 [10:44] * CheatingOutlaw [webchat@62.61.162.137] has joined #minecrafthelp
#379 [10:45] <Karadi> Hey?
#380 [10:45] <Karadi> Is anyone there?
#381 [10:45] <CheatingOutlaw> Hello? I am trying to claim a free copy of Windows 10 edition minecraft but it says there are no more keys available.
#382 [10:46] * Matt2 [webchat@107.190.198.17] has joined #minecrafthelp
#383 [10:46] <CheatingOutlaw> Anyone there?
#384 [10:46] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#385 [10:46] * KamiKitsune6 [webchat@88.120.134.23] has quit. (Quit: webchat.esper.net)
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#387 [10:47] * jek66 [webchat@host62-80-dynamic.53-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#388 [10:47] <Matt2> Was looking fo rsome assistance for windows 10 redemption code not working
#389 [10:47] <jek66> hello
#390 [10:47] <Antimon> I got this answer from microsoft about the windows 10 codes
#391 [10:47] <Antimon> Thanks for patiently waiting here and I have checked my resources here with regards to the site where you are trying to get the code for Minecraft and it looks like it shows here that the site is running out of codes as of the moment and they will going to add another batch of codes to redeem after 24 hours and for this case I best suggest to wait
#392 [10:47] <Antimon> for 24 hours to try to redeem a code again.
#393 [10:47] <jek66> my code isn't working too
#394 [10:47] <CheatingOutlaw> Same here, waiting for a Windows 10 edition code. Haven't worked for two days now.
#395 [10:48] * Zer [webchat@cpe-76-175-188-147.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#396 [10:48] <Matt2> That sucks. The program ends on the 20th
#397 [10:48] <CheatingOutlaw> When did you receive that answer from Microsoft?
#398 [10:48] <jek66> i don't want to buy the game again
#399 [10:49] <Antimon> a few minutes ago
#400 [10:49] <Matt2> Based on what I am seeing online it looks as if it has worked for weeks
#401 [10:49] <Matt2> hasnt
#402 [10:49] <CheatingOutlaw> Yep...
#403 [10:53] <wd> you'd think it'd just be able to generate codes, but apparently microsoft didn't think that far ahead
#404 [10:53] <jek66> lmao
#405 [10:54] <wd> I have the money to buy the game again but I would really prefer not to with an account dating back to 2011 lol
#406 [10:55] <jek66> same
#407 [10:56] <jek66> 1 February, 2012
#408 [10:57] <jek66> i want to try ray tracing with my new rtx 2080
#409 [10:57] * Jarchi546 [webchat@201.141.37.148] has quit. (Quit: webchat.esper.net)
#410 [10:57] <wd> plus i am on an rtx 2060 super and i really want to try the rtx beta, but microsoft didn't think ahead and add more codes for the beta's release literally today
#411 [10:58] <wd> so people who could otherwise be giving them and nvidia feedback can't because they have zero codes
#412 [10:58] <jek66> they are forcing us to buy a new copy
#413 [11:01] <wd> either way this beta launch is an absolute clusterfuck and it isn't nvidia's fault
#414 [11:01] <Absol> wd: Please keep it civil
#415 [11:01] * DeadlyHobo15 [webchat@c-73-53-52-36.hsd1.wa.comcast.net] has joined #minecrafthelp
#416 [11:02] <DeadlyHobo15> I can't redeem my free minecraft windows 10 code
#417 [11:02] <wd> nobody can
#418 [11:02] <DeadlyHobo15> why
#419 [11:02] <DeadlyHobo15> where are the codes?
#420 [11:02] <wd> Microsoft didn't think far enough ahead to give Mojang more codes for the RTX beta launch
#421 [11:02] <jek66> SEUS PTGI 11 :D
#422 [11:02] <wd> They had to have known there'd be higher demand
#423 [11:03] <DeadlyHobo15> this is so stupid
#424 [11:03] <jek66> it was obvious, after quake 2 this will be the second full ray traced game god damn
#425 [11:03] <wd> according to a guy earlier it's been like this for weeks
#426 [11:04] <jek66> yup
#427 [11:04] <DeadlyHobo15> They keep "fixing" it but I don't see the fix...
#428 [11:04] <wd> dammit i wanted to play with unreasonably high-definition cubes while in quarantine
#429 [11:04] <DeadlyHobo15> I just want to play with my console buds
#430 [11:05] <wd> people with RTX cards can't get access to the RTX beta because of Microsoft's blunder here
#431 [11:05] <jek66> guys, i 'm going to tell you
#432 [11:05] <jek66> you need to rebuy the game
#433 [11:05] <DeadlyHobo15> not happening
#434 [11:06] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#435 [11:06] * DeadlyHobo15 [webchat@c-73-53-52-36.hsd1.wa.comcast.net] has quit. (Client Quit)
#436 [11:06] <wd> Nvidia's gonna get some flak for this and they don't deserve any of it, this is all on MS lol
#437 [11:06] <wd> I wish people on twitter were intelligent, but that's sadly not the case
#438 [11:07] * Soren [webchat@80-163-2-238-cable.dk.customer.tdc.net] has joined #minecrafthelp
#439 [11:07] <jek66> the game key cost 3$ on allkeyshop
#440 [11:07] * TheRealAnth [webchat@pool-173-67-139-50.hrbgpa.fios.verizon.net] has joined #minecrafthelp
#441 [11:07] <Soren> Hello, someone had my mojang account hacked, and they removed my minecraft license
#442 [11:07] <Soren> ive had minecraft since 2011
#443 [11:08] <TheRealAnth> is there any update on the free bedrock codes being temporarily out? i only have until 4/20 and i havent been able to claim one the past 5 days
#444 [11:09] <wd> TheRealAnth nope
#445 [11:09] <wd> well, other than some nebulous claim about having to wait 24 hours
#446 [11:10] <Tom> does anyone know how to stop minecraft from crashing when I try to play older versions?
#447 [11:11] * Soren [webchat@80-163-2-238-cable.dk.customer.tdc.net] has quit. (Client Quit)
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#449 [11:11] * Penna [webchat@181.165.167.160] has quit. (Quit: webchat.esper.net)
#450 [11:20] <Matt2> I wish engadget or the verge would give this issue some attention. It would probably get resolved quickly.
#451 [11:22] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 189 seconds)
#452 [11:22] * CheatingOutlaw [webchat@62.61.162.137] has quit. (Quit: webchat.esper.net)
#453 [11:23] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#454 [11:23] <wd> Mojang Support just tweeted about it
#455 [11:23] <wd> To be clear, the blame for this lies purely on Microsoft, not Mojang or Nvidia
#456 [11:25] * Sun [webchat@99-51-102-8.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#457 [11:26] <Sun> My Minecraft keep crashing
#458 [11:26] <Sun> how do I fix it?
#459 [11:27] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#460 [11:28] <Sun> How do you fix if your Minecraft keeps crashing and you have updated everything and did everything you could but it doesn't work?
#461 [11:29] <Tom> My minecraft is also crashing
#462 [11:29] * TheRealAnth [webchat@pool-173-67-139-50.hrbgpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#463 [11:29] <Tom> I have no idea how to fix it
#464 [11:29] <Sun> neither do I
#465 [11:30] <Sun> ive looked up many videos and they make it look real but when u try it you see its fake...
#466 [11:31] <Sun> honestly I thought there was supposed to be somone here helping people
#467 [11:32] * jek66 [webchat@host62-80-dynamic.53-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#468 [11:33] * Sun [webchat@99-51-102-8.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#469 [11:38] * Matt2 [webchat@107.190.198.17] has quit. (Quit: webchat.esper.net)
#470 [11:39] * wd [webchat@192-0-151-236.cpe.teksavvy.com] has quit. (Quit: webchat.esper.net)
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#472 [11:46] * Tom [webchat@c-71-57-90-79.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#473 [11:48] * arkiolok [webchat@88.234.163.127] has quit. (Quit: webchat.esper.net)
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#475 [12:02] * dominik [webchat@93-142-206-148.adsl.net.t-com.hr] has joined #minecrafthelp
#476 [12:02] <dominik> hello
#477 [12:02] <Leo> Hello I am having touble signing into my Microsoft account on my Playstation 4. Whenever I select the option saying "Sign into Microsoft" It pops up with an error saying there was an error signing into my Microsoft account. Ive logged in before but for some reason it won't let me now. Please help resolve this issue.
#478 [12:04] <dominik> I want to redeem my Windows 10 edition code so I can play it and the deadline is on April 20th, it keeps saying that there is no more codes left and that i should come back later, also i bought Minecraft Java Edition in 2016
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#481 [12:07] <Antimon> @dominik https://twitter.com/MojangSupport/status/1250820862975963136
#482 [12:08] <dominik> thx
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#485 [12:08] <Alternity> Hey, so I have a minecraft account from 2010 I haven't used since then I'm trying to get access to
#486 [12:09] <Alternity> i have all the emails, but resetting my passsword on all the different mojang/minecraft sites doesn't get me a way to login.
#487 [12:10] <Alternity> the email purchase receipt i have from 2010 lists a password reset link but that link is long dead looks like http://www.minecraft.net/forgotpass.jsp
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#491 [12:17] <Demonichunterr> Hello, I'm not able to claim free copy of windows 10 edition of minecraft , I have claim your free copy button
#492 [12:17] <Demonichunterr> When I click it there is error saying we're out of keys , check back after few days
#493 [12:18] <Dee> Unable to redeem free copy of minecraft have redeem button that is not greyed out.
#494 [12:19] <Demonichunterr> Minecraft for Windows 10
#495 [12:19] <Demonichunterr> You bought Minecraft: Java Edition during a period of time when Minecraft for Windows 10 was included for free. Claim your redeemable gift code by clicking the button below and follow the instructions. As you might have guessed, Minecraft for Windows 10 can only be played on Windows 10. ,
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#500 [12:30] <Alan> GLFW error 65542: WGL: The driver does not appear to support OpenGL.
#501 [12:30] <Alan> Please make sure you have up-to-date drivers(see aka.ms/mcdriver for instructions).
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#503 [12:32] <Alan> My problem is this
#504 [12:32] <Alan> GLFW Error 65542: WGL: The driver does not seem to support OpenGL.
#505 [12:32] <Alan> Make sure you have updated drivers (see aka.ms/mcdriver for instructions).
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#508 [12:36] <mia> my account dosent show me that i paid
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#510 [12:37] * Manoloutti [webchat@lfbn-idf2-1-1317-146.w92-169.abo.wanadoo.fr] has joined #minecrafthelp
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#513 [12:38] <mia> my bank account shows that i paid
#514 [12:39] <mia> but when i enter the app it dosent show
#515 [12:39] <mia> i only have demo and I literally paid
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#517 [12:43] <Manoloutti> I tried to claim a free copy of minecraft W10 edition but got an error (out gift codes) what can I do to get my copy despite the 4/20/20 deadline ?
#518 [12:44] * Erak [webchat@dslb-002-203-175-111.002.203.pools.vodafone-ip.de] has joined #minecrafthelp
#519 [12:45] <Erak> I bought the minecraft Java Version in 2012 and I'm trying to get the microsoft store edition. But when I try to redeem it I get this Error: Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later! I tried it on multiple days
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#524 [12:58] <Lestic15> hello!
#525 [13:00] <Lestic15> I have a problem with shooting minecraft, it says that I have to up to date but I don=t know what to do could you help me please
#526 [13:01] <Antimon> About the free W10 edition error https://twitter.com/MojangSupport/status/1250820862975963136
#527 [13:01] <Lestic15> no I am in java edition
#528 [13:02] <Lestic15> I already have minecraft in another acoount but with this computer is very strange
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#532 [13:07] <rick> how do i refund minecraft java
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#534 [13:07] <Guest23712> I am having trouble starting java via the launcher. I open the launcher and select play, it loads and the window closes per usual. Then, the game does not open. I am running on 1.15.2 and the latest version of Optifine.
#535 [13:08] <Lestic15> o you have forge installed
#536 [13:09] <Guest23712> I attempted to install it a while ago, but i do not believe it it active
#537 [13:09] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#538 [13:11] <Guest23712> hello
#539 [13:14] <Guest23712> In fact, attempting to launch any version of the game fails
#540 [13:15] * Zach [webchat@249.sub-174-229-145.myvzw.com] has joined #minecrafthelp
#541 [13:15] <Zach> I am having trouble starting java via the launcher. I open the launcher and select play, it loads and the window closes per usual. Then, the game does not open.
#542 [13:15] * Zach is now known as Guest65834
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#546 [13:19] <Guest65834> hello
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#549 [13:20] <Guest65834> even when i set the launcher to stay open, it crashes
#550 [13:20] <rosegirl> is it possible to change my Java edition to regular? I have windows 10
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#553 [13:21] <Austin> How can I get a refund on Minecraft
#554 [13:21] <gibgeb> How do I switch to version 1.8.9
#555 [13:21] <awolJAK> How would i go about moving my .minecraft file out of my c-drive? Its an ssd with limited space. The launcher is installed in my d-drive but there was no option to install minecraft outside of the appdata folder
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#562 [13:38] <Tyxse> I recently learned that because I purchased the Java edition of Minecraft several years ago I was supposed to be able to get a free copy of Minecraft for Windows 10. I also learned that this will no longer be the case after April 20, 2020.
#563 [13:38] <Tyxse> When I log into my Mojang account, I do see the button, but when I click it I get the following error message: Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#564 [13:38] <Tyxse> I am wondering is this something that will be taken care of before April 20th (the deadline)?
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#566 [13:40] * Senpaikyle [webchat@host86-132-251-160.range86-132.btcentralplus.com] has joined #minecrafthelp
#567 [13:41] <Senpaikyle> hey so i bought minecraft in 2011 and im trying to get a code for minecraft for windows 10 and it says theres none available ?
#568 [13:41] <rwx> I have the same problem as Senpaikyle and can't really find any info on when they will be available again anywhere
#569 [13:41] <Tyxse> me too Senpaikyle
#570 [13:41] * Ken [webchat@024-241-249-125.res.spectrum.com] has joined #minecrafthelp
#571 [13:41] <Senpaikyle> it says that the promotion ends on the 20th
#572 [13:42] <Antimon> yes everyone has the problem https://twitter.com/MojangSupport/status/1250820862975963136
#573 [13:42] <rwx> Ah, didn't check the Mojang Support Twitter channel, thanks!
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#575 [13:42] <Ken> I think the email I used when I purchased minecraft in alpha/beta was a college email that i no longer have access t. how can i recover my account if i have my username and password
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#580 [13:59] * lilith [webchat@91-164-224-54.subs.proxad.net] has joined #minecrafthelp
#581 [13:59] <lilith> Hi :)
#582 [14:04] * youdontneedtoknow [webchat@c-98-198-195-41.hsd1.tx.comcast.net] has joined #minecrafthelp
#583 [14:04] <youdontneedtoknow> um hello
#584 [14:04] <youdontneedtoknow> when I try to login to minecraft.net it doesn't do anything and when I log in the launcher it says invalid credentials
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#586 [14:08] <youdontneedtoknow> screw this nothing works
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#588 [14:08] <TalkingU> Hi, anyone there?
#589 [14:10] <TalkingU> I tried to claim my free copy of Windows 10 version but I received an error
#590 [14:10] <TalkingU> Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
#591 [14:10] <TalkingU> Anyone know how to fix this?
#592 [14:13] * Manoloutti [webchat@lfbn-idf2-1-1317-146.w92-169.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#593 [14:24] * Cady [webchat@47.196.134.139] has joined #minecrafthelp
#594 [14:26] <Cady> How do I log in to Minecraft? It just says failed to login to your microsoft account.
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#596 [14:34] <lilith> Hi, are there only people who need help or also some who can help? I lost my game cause, well, last time I played it was the old version (it was years ago, I bought it as it was still less than 10$)
#597 [14:34] <lilith> I'm sorry I can't help with your issues though :/
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#600 [14:39] <sg> My daughter purchased the java version of mindcraft and installed it on my mac. Because my kids are now using my computer for school, I created a separate account for each of them. The mindcraft program does not work in her account. We get the following error "unable to start mindcraft. If you are running from a dmg, drag to applications and try ag
#601 [14:39] <sg> ain." The program is listed on the application menu. We called apple and they said they do not support 3rd party apps, so contact mindcraft. Any ideas of how to fix this?
#602 [14:39] <nick_holiday> Hello i'm writing for help since i cant log into my minecraft account on pc but it works fine when i log inot my account on mobile and for pc it says log in and stays black
#603 [14:39] <nick_holiday> into*
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#607 [14:49] * Alex2 [webchat@pool-72-88-152-195.nwrknj.fios.verizon.net] has joined #minecrafthelp
#608 [14:50] <Alex2> I do not have access to the email address for my account, and have forgotten my password
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#611 [14:52] * Minecraft7051 [webchat@174-084-054-080.res.spectrum.com] has joined #minecrafthelp
#612 [14:54] <Minecraft7051> I try to log into minecraft.net, it doesn't log me in when I hit log in. On the minecraft launcher it always says "invalid email or password"
#613 [14:55] * Gnochiis [webchat@pla13-3-82-240-93-214.fbx.proxad.net] has joined #minecrafthelp
#614 [14:56] <Gnochiis> Hi, i wonder if one day i will be able, from my java edition, to get a gift code for w10 version ?
#615 [14:56] <Minecraft7051> I try to log into minecraft.net, it doesn't log me in when I hit log in. On the minecraft launcher it always says "invalid email or password"
#616 [14:58] * thnessko [webchat@pool-108-51-148-189.washdc.fios.verizon.net] has joined #minecrafthelp
#617 [14:59] <thnessko> im stuck on mojang load screen
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#622 [15:05] <bace> Hello?
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#627 [15:17] <SrNhym> Hello I'm trying to redeem Minecraft windows edition but a message of error is showing whenever I try to redeem windows 10 edition. I'm wondering when codes will be available again or if they will ever be as the possibility of redeeming will end on the 20th. Thank you very much
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#632 [15:24] <aguss35> Hi, I have a problem with my Minecraft Premium account. (sorry for my bad english im from Argentina). I stop play Minecraft during aprox 4 years. Now, i try to login with mi premium account (aguss35) and it says that my account doesnt exist. Could you help me?
#633 [15:24] <lilith> aguss35 I have the same problem and no help :'(
#634 [15:25] <aguss35> Oh fuck
#635 [15:25] <Absol> aguss35: Please keep it civil
#636 [15:25] <aguss35> How much time you wait?
#637 [15:25] <sloaner99> Hello i'm trying to claim my free copy of minecraft for windows 10 since I can only claim it up to April 20th and when I try to claim it I get the message "It looks like we've temporarily run out of gift codes for Minecraft for Windows 10".
#638 [15:26] <SrNhym> Same ^
#639 [15:27] <aguss35> I have Password and e-mail. I think the problem is the next: I never migrate the account from Minecraft to Mojang
#640 [15:27] <lilith> aguss35 I don't even remember, I sent a message last year, and then I don't know, I can't find their answer in my emails so I guess I can't play anymore
#641 [15:27] <lilith> aguss35 you guess well, but the problem next to that is that they ALSO migrate your game you purchased...
#642 [15:28] <lilith> They migrated my account but
#643 [15:28] * arashb [webchat@c-73-162-112-139.hsd1.ca.comcast.net] has joined #minecrafthelp
#644 [15:28] <aguss35> In theory they must migrate the game to the same Email
#645 [15:28] <lilith> But not the game with it so I'm supposed to buy it twice, but this time almost 10 times the price it was when I bought it...
#646 [15:28] <aguss35> But they dont
#647 [15:28] <lilith> exactly
#648 [15:29] <arashb> Hi there, I'm trying to redeem the WIndows 10 edition since I purchased the java edition and I'm getting the error that they ran out right now. Any more information on this?
#649 [15:29] <aguss35> Yes, I bought it in 2013, I havent the Purchase email
#650 [15:30] <aguss35> So sad :c
#651 [15:30] <sloaner99> Same here arash
#652 [15:30] <arashb> no information i'm guessing? I just read that the last day to redeem is the 20th of this month
#653 [15:31] <SrNhym> Same here
#654 [15:31] <SrNhym> How can they run out of digital keys?
#655 [15:31] * Sun [webchat@99-51-102-8.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#656 [15:31] <Sun> Hello is anybody her?
#657 [15:32] <Sun> *here*
#658 [15:32] <aguss35> I think no xd
#659 [15:32] <Sun> welp
#660 [15:32] <SrNhym> they'll just reply if u cuss
#661 [15:33] <Sun> Does anybody know how to stop Minecraft from crashing?
#662 [15:33] <arashb> Looks like they are aware of this issue: https://twitter.com/MojangSupport/status/1250820862975963136
#663 [15:33] <arashb> okay cool
#664 [15:33] <Sun> hmm
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#666 [15:35] <Sun> Code redemption has nothing to do with crashing.. does it?
#667 [15:35] <SrNhym> nope
#668 [15:35] <Sun> well is there any way to stop Minecraft from crashing?
#669 [15:36] <SrNhym> You using mods ?
#670 [15:36] <Sun> no
#671 [15:36] <Sun> I turned them off and it still didn't work
#672 [15:37] <SrNhym> save all your stuff in a folder and get a clean minecraft installation
#673 [15:37] <Sun> what do you mean?
#674 [15:38] <SrNhym> make a copy of all your worlds and folders
#675 [15:38] <Sun> by clean Minecraft installation
#676 [15:38] <SrNhym> and then install minecraft all over again from 0
#677 [15:38] <Sun> ok I will try that
#678 [15:38] <arashb> Oh sorry Sun, that wasn't meant for you
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#681 [15:42] <aguss35> Do moderators connect here?
#682 [15:42] <Sun> I think so
#683 [15:42] <Sun> but not sure
#684 [15:43] <aguss35> Ty
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