#1 [00:00] * Shxbaa [webchat@ip68-107-86-201.sd.sd.cox.net] has joined #minecrafthelp
#2 [00:00] * nick5 [webchat@cm125-59-228-84.hkcable.com.hk] has joined #minecrafthelp
#3 [00:01] * yeetgod54 [webchat@s21-150-210-162.lyn.tx.wi-power.com] has joined #minecrafthelp
#4 [00:01] <yeetgod54> i need help
#5 [00:02] <nick5> i would like to buy minecraft java edition in my laptop,but i cannot sign in the mojang account.i tried for about5 accounts on my laptop but i didn't work.
#6 [00:02] <Shxbaa> My minecraft opens and the launcher launches the game, and it loads until it is nearly done, then freezes and I get the "Java SE is not responding" message. The game works on another computer, and I have removed the game and re-installed it and it still has the same issues. This computer has run the game successfully before, and I'm not sure how to
#7 [00:02] <Shxbaa> fix it
#8 [00:02] * nick5 [webchat@cm125-59-228-84.hkcable.com.hk] has quit. (Client Quit)
#9 [00:03] <yeetgod54> shxbaa when it starts to say it go into the task manager and end the minecraft launcher task make sure it is the one with the higher number
#10 [00:03] <yeetgod54> it usually works for me
#11 [00:04] <Shxbaa> The launcher works fine, the game itself won't load
#12 [00:04] <yeetgod54> oof
#13 [00:05] <Shxbaa> and I can only end the Java SE Binary task, and then I get the crash message
#14 [00:09] * Shxbaa [webchat@ip68-107-86-201.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#15 [00:17] * vinkoe [webchat@136.33.211.61] has joined #minecrafthelp
#16 [00:17] <vinkoe> Hello I reset my password to the email vinkoe@yahoo.com but I will not get an email to reset the password and I checked my spam folders.
#17 [00:19] * vinkoe [webchat@136.33.211.61] has quit. (Client Quit)
#18 [00:43] * FanatasyTomb [webchat@47-217-62-152.mskgcmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#19 [00:43] <FanatasyTomb> So when I hit play on any version of the game, it starts to load then when it's done loading it never actually brings up the game, but when I go to my task manager it says the game is open, and if I end task on it, it just brings up the launcher and says my game has crashed and even if I let it try to load for hours it never does.
#20 [00:43] <FanatasyTomb> Does anyone know how to help
#21 [00:47] * Mathen [webchat@202.80.218.124] has joined #minecrafthelp
#22 [01:12] * FanatasyTomb [webchat@47-217-62-152.mskgcmta02.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#23 [01:15] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has joined #minecrafthelp
#24 [01:45] * Mathen [webchat@202.80.218.124] has quit. (Quit: webchat.esper.net)
#25 [01:58] * zankopav [webchat@user25.c1.loz.kabelnet.net] has joined #minecrafthelp
#26 [01:59] * helpme [webchat@ip68-4-111-206.oc.oc.cox.net] has joined #minecrafthelp
#27 [01:59] <helpme> someone i know can not log in to their minecraft.net account right now
#28 [01:59] <zankopav> i have buy minecraft java edition one week ago and it worked just fine, but today i cant get access in it; it says that i have to buy the game
#29 [02:00] <zankopav> i am loged in the mojang account
#30 [02:00] <helpme> can you try logging out and logging back in
#31 [02:01] <zankopav> thank you now it works!
#32 [02:02] * helpme [webchat@ip68-4-111-206.oc.oc.cox.net] has joined #minecrafthelp
#33 [02:03] <helpme> it says i migrated my account but i dont know where it is.
#34 [02:04] * zankopav [webchat@user25.c1.loz.kabelnet.net] has quit. (Quit: webchat.esper.net)
#35 [02:10] * helpme [webchat@ip68-4-111-206.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#36 [02:26] * eagleclaw273 [webchat@c-73-106-169-133.hsd1.ga.comcast.net] has joined #minecrafthelp
#37 [02:27] <eagleclaw273> i bought the game a long time ago but it just got registered and now it sees i need to buy it again
#38 [02:42] * lot [webchat@c-107-4-201-85.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#39 [03:03] * KIO [webchat@p1118064-ipngn10801hodogaya.kanagawa.ocn.ne.jp] has joined #minecrafthelp
#40 [03:10] <KIO> logged in after a few years.
#41 [03:11] <KIO> I was asked a secret question, but I forgot to answer it.
#42 [03:11] <KIO> Please help me log in.
#43 [03:11] <KIO> This is translated using Google Translate.
#44 [03:13] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#45 [03:23] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#46 [03:25] * xoxomolly [webchat@101.186.203.214] has joined #minecrafthelp
#47 [03:25] <xoxomolly> hi im struggling to log into my account
#48 [03:26] * xoxomolly [webchat@101.186.203.214] has quit. (Client Quit)
#49 [03:32] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 189 seconds)
#50 [03:46] * DejviD [webchat@apn-77-112-109-204.dynamic.gprs.plus.pl] has joined #minecrafthelp
#51 [03:47] <DejviD> Hello i haev problems with conecting to my friend's server i get the Internal exception bug
#52 [03:48] <DejviD> internal exception java.io.ioexception an existing connection was forcibly closed by the remote host
#53 [03:48] <DejviD> This one to be exact
#54 [03:50] <DejviD> I have restarted my router updated my java to the newest version and even turned off my antivirus nothing worked
#55 [03:50] <DejviD> The server is set on minecraft 1.12.2
#56 [04:07] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#57 [04:14] * Jack [webchat@88-110-41-42.dynamic.dsl.as9105.com] has joined #minecrafthelp
#58 [04:14] * Jack is now known as Guest55531
#59 [04:15] * KIO [webchat@p1118064-ipngn10801hodogaya.kanagawa.ocn.ne.jp] has quit. (Quit: webchat.esper.net)
#60 [04:15] <Guest55531> Hi, when I press the play button on the launcher. The screen goes black. I can hear the the menu but can’t see it. Any ideas?
#61 [04:15] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#62 [04:19] <Guest55531> Hi, when I press the play button on the launcher. The screen goes black. I can hear the the menu but can’t see it. Any ideas?
#63 [04:20] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#64 [04:29] * grandrolf [~grandrolf@13.69.120.247] has quit. (Ping timeout: 190 seconds)
#65 [04:37] * grandrolf [~grandrolf@13.69.120.247] has joined #minecrafthelp
#66 [05:06] * PlantShooter [webchat@49.245.111.229] has joined #minecrafthelp
#67 [05:06] <PlantShooter> If i change my name in minecraft can someone take my old name during the 30days?
#68 [05:09] <GreyVulpine> No
#69 [05:09] <GreyVulpine> The name will be reserved for up to 37 days.
#70 [05:10] <PlantShooter> Thanks so much!
#71 [05:19] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Quit: http://quassel-irc.org - Chat comfortably. Anywhere.)
#72 [05:23] * Sheldon [webchat@105.186.94.217] has joined #minecrafthelp
#73 [05:26] <Sheldon> Hi, please can you help. I am trying to purchase Minecraft Java on PC for my daughter. I cant create a Mojang account. I get verification email submit verification code and then I get message oops something went wrong. I have tried on 4 different email addresses and get same issue. After much frustration I purchased Windows 10 version through Micro
#74 [05:26] <Sheldon> soft store but she cant play online with her friends as this version cant update to 1.15. Please can you help me purchase Java edition.
#75 [05:39] * dylgast [webchat@ip4daa1d1c.direct-adsl.nl] has joined #minecrafthelp
#76 [05:41] <dylgast> I've had a problem with this and my former pc, when trying to login in de launcher it says that I have no connection. However everything else works and I do have connection. The new pc didn't have the problem but after 1 month of using it started again. I managed to bypass it once by deleting my ethernet drivers and restarting but that doesn't work
#77 [05:41] <dylgast> anymore either. If I connect to my mobile phone data it does work. So I think it has something to do with my router settings. But how is it possible that everyhthing else works except for minecraft?
#78 [05:44] <dylgast> [Info: 2020-04-19 10:18:03.4888534: SentryAPI.cpp(314)] The string 'MYEMAIL@gmail.com' was added to the logging blacklist
#79 [05:44] <dylgast> [Info: 2020-04-19 10:18:03.4890499: SentryAPI.cpp(314)] The string 'dylgast' was added to the logging blacklist
#80 [05:51] * xGottemx [webchat@110-175-25-186.tpgi.com.au] has joined #minecrafthelp
#81 [05:53] <xGottemx> So I redeemed a code for Minecraft Java edition, but when i boot up the Technic launcher for downloading and using mod-packs, it says my account has no purchased copies of Minecraft, i went to double check this on my account and this is true, i can still play the Java edition since I've redeemed and downloaded it on that account, but it says I have
#82 [05:53] <xGottemx> n't, even though I can play it.
#83 [05:55] <xGottemx> Any chance anyone's encountered this problem before and fixed it? If not, it'd be a great help to see what I could do next, other than re-buy the Java Edition, as I bought the code in the first place because I couldn't purchase it online. I still have the physical copy of the Java Edition code, and I'm considering whether or not to contact Microsof
#84 [05:55] <xGottemx> t support, as I'm not sure if they'd help me or not.
#85 [06:01] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#86 [06:03] * xGottemx [webchat@110-175-25-186.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#87 [06:11] * dylgast [webchat@ip4daa1d1c.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#88 [06:16] * Jack [webchat@88-110-41-42.dynamic.dsl.as9105.com] has joined #minecrafthelp
#89 [06:17] <Guest69841> When I press play on the launcher, the screen goes black. I can hear the game menu but can’t see it
#90 [06:27] * ellastirling69 [webchat@mcdona185.lnk.telstra.net] has joined #minecrafthelp
#91 [06:27] <ellastirling69> my playstation keeps telling me that it has failed to log into my Microsoft account on my ps4
#92 [06:29] <Guest69841> ?
#93 [06:31] <ellastirling69> I am trying to log on to Minecraft but every time I try it says failed to log in
#94 [06:36] <Guest69841> When I press play on the launcher, the screen goes black. I can hear the game menu but can’t see it
#95 [06:47] * Guest69841 [webchat@88-110-41-42.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#96 [07:12] * Primeracer [webchat@host-zzgu8h.kng1.zeelandnet.nl] has joined #minecrafthelp
#97 [07:20] <Primeracer> Hi i have downloaded the DEMO version of Minecraft JAVA edition, When i want to start the DEMO i get the message: ''GLFW error 65542: WGL: The driver does not appear to support OpenGL.''
#98 [07:22] * ellastirling69 [webchat@mcdona185.lnk.telstra.net] has quit. (Quit: webchat.esper.net)
#99 [07:35] * kincrabbo [webchat@host123-62-dynamic.30-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#100 [07:35] <kincrabbo> heelo
#101 [07:36] <kincrabbo> my name is Edoardo
#102 [07:36] <kincrabbo> there is an issue whit the login in mojang account
#103 [07:37] <kincrabbo> it say that there is an error and ask me to try again
#104 [07:38] <kincrabbo> I tried for 40 times in one day and it continue to say me there is an error
#105 [07:38] <kincrabbo> can someone help me?
#106 [08:28] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#107 [08:32] * MrMagic [webchat@host31-53-97-244.range31-53.btcentralplus.com] has joined #minecrafthelp
#108 [08:32] <MrMagic> please help, i can't login to my account on the launcher. it always says invalid email or password
#109 [08:33] * MrMagic [webchat@host31-53-97-244.range31-53.btcentralplus.com] has quit. (Client Quit)
#110 [08:34] * tigreguapo [webchat@2.152.67.31.dyn.user.ono.com] has joined #minecrafthelp
#111 [08:34] <tigreguapo> hello i have a problem an i can´t log in waht can i do ?
#112 [08:35] * tigreguapo [webchat@2.152.67.31.dyn.user.ono.com] has quit. (Client Quit)
#113 [08:49] * kincrabbo [webchat@host123-62-dynamic.30-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#114 [08:52] * Primeracer [webchat@host-zzgu8h.kng1.zeelandnet.nl] has quit. (Quit: webchat.esper.net)
#115 [09:00] * midoman16 [webchat@41.238.150.93] has joined #minecrafthelp
#116 [09:01] <midoman16> Hello im unable to login
#117 [09:01] <midoman16> How can i get my old account back?
#118 [09:06] * Mike8 [webchat@ip-146-0-189-41.dyn.luxfibre.pt.lu] has joined #minecrafthelp
#119 [09:07] <Mike8> Hello my name is mike:D, You are the bot?
#120 [09:07] <Mike8> its my first time with that chat, iam sry
#121 [09:08] <Mike8> hello?!:D
#122 [09:09] * Mike8 [webchat@ip-146-0-189-41.dyn.luxfibre.pt.lu] has quit. (Client Quit)
#123 [09:09] * Mike123 [webchat@ip-146-0-189-41.dyn.luxfibre.pt.lu] has joined #minecrafthelp
#124 [09:09] <Mike123> i cannot connect to the Minecraft server, but why?
#125 [09:10] <Mike123> Fish % chips
#126 [09:19] * _Mattman5677_ [webchat@ip68-228-191-130.cl.ri.cox.net] has joined #minecrafthelp
#127 [09:20] <_Mattman5677_> ok so basicly i bought the game years ago and now i cant play it
#128 [09:23] * mts81322 [webchat@94.176.254.14] has joined #minecrafthelp
#129 [09:24] <mts81322> I have first the issue that I cannot reinstall Minecraft on my first PC because it says Launcher core couldnt load.
#130 [09:26] <mts81322> #minecrafthelp I have first the issue that I cannot reinstall Minecraft on my first PC because it says Launcher core couldnt load.
#131 [09:28] <_Mattman5677_> no i already bought the game years ago and its saying i must buy it again
#132 [09:31] * mts81322 [webchat@94.176.254.14] has quit. (Quit: webchat.esper.net)
#133 [09:36] * Corey_Parker [webchat@pa49-178-54-106.pa.nsw.optusnet.com.au] has joined #minecrafthelp
#134 [09:37] <Corey_Parker> hey so I just bought the game minecraft java edition and would like a refund as I'm not sure if this game is for me
#135 [09:37] <Corey_Parker> I purchased the game roughly 3 hours ago
#136 [09:37] <Corey_Parker> played a little bit yeah didnt like it so much
#137 [09:39] * Mike123 [webchat@ip-146-0-189-41.dyn.luxfibre.pt.lu] has quit. (Quit: webchat.esper.net)
#138 [09:44] * TheSilentLink [~TheSilent@host86-156-32-163.range86-156.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
#139 [09:45] * TheSilentLink [~TheSilent@host86-156-32-163.range86-156.btcentralplus.com] has joined #minecrafthelp
#140 [09:45] <Corey_Parker> hello
#141 [09:45] <Corey_Parker> anyone can help me
#142 [09:47] * Corey_Parker [webchat@pa49-178-54-106.pa.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#143 [10:06] * PhantazusYT [webchat@ool-457b1738.dyn.optonline.net] has joined #minecrafthelp
#144 [10:06] <PhantazusYT> Hello
#145 [10:06] <PhantazusYT> Minecraft does not load correctly
#146 [10:06] <PhantazusYT> I am wondering if anyone can help me.
#147 [10:06] <PhantazusYT> Thanks!
#148 [10:07] <PhantazusYT> wait3
#149 [10:07] <PhantazusYT> so
#150 [10:07] <PhantazusYT> Minecraft doesnt load correctly
#151 [10:07] <PhantazusYT> i launch minecraft
#152 [10:07] <PhantazusYT> and the loading screen begins
#153 [10:08] <PhantazusYT> but the loading screen stops when the bar on the bottom is close to the end
#154 [10:08] <PhantazusYT> and it doesnt respond
#155 [10:08] <PhantazusYT> how do i fix this?
#156 [10:13] * PhantazusYT [webchat@ool-457b1738.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#157 [10:17] * Andrew4 [webchat@host-176-36-110-239.la.net.ua] has joined #minecrafthelp
#158 [10:19] * Andrew4 [webchat@host-176-36-110-239.la.net.ua] has quit. (Client Quit)
#159 [10:21] * Andrew4 [webchat@host-176-36-110-239.la.net.ua] has joined #minecrafthelp
#160 [10:21] <Andrew4> Hello, I bought minecraft at https://www.minecraft.net/ but it did not appear in my account. The money was withdrawn from the card, can you help me?
#161 [10:26] * Brainwave [webchat@5.170.102.137] has joined #minecrafthelp
#162 [10:27] <Brainwave> Hello all, can i switch from java edition to windows10 edition ?
#163 [10:28] * Daniel2 [webchat@c-174-61-43-171.hsd1.fl.comcast.net] has joined #minecrafthelp
#164 [10:30] <Daniel2> Hello! I just purchased Minecraft java edition for my Mac. After installing it on my computer every time I try to access the program it comes up with a blank screen and an error message (Failed to load URL mojang://java-launcher/index.html with error ERR_FAILED (-2).). Can someone help me connect to the game? thank you
#165 [10:31] * Andrew4 [webchat@host-176-36-110-239.la.net.ua] has quit. (Quit: webchat.esper.net)
#166 [10:41] * Brainwave [webchat@5.170.102.137] has quit. (Quit: webchat.esper.net)
#167 [10:54] * Tudy_Boy06 [webchat@188.27.148.229] has joined #minecrafthelp
#168 [10:55] * MinecraftMaster9 [webchat@dhcp-108-168-122-27.cable.user.start.ca] has joined #minecrafthelp
#169 [10:55] <Tudy_Boy06> when i try to click play button in minecraft, it says ''Sorry, unable to start Minecraft, please check your configuration'' .. and this happen with all versions
#170 [10:56] * Tudy_Boy06 [webchat@188.27.148.229] has quit. (Client Quit)
#171 [10:59] <MinecraftMaster9> Whenever I try to play Minecraft, it says this "GLFW error 65542: WGL: The driver does not appear to support OpenGL. Please make sure you have the
#172 [10:59] * MinecraftMaster9 [webchat@dhcp-108-168-122-27.cable.user.start.ca] has quit. (Client Quit)
#173 [10:59] * MinecraftMaster9 [webchat@dhcp-108-168-122-27.cable.user.start.ca] has joined #minecrafthelp
#174 [11:02] <MinecraftMaster9> Whenever I try to play Minecraft, it says this "GLFW error 65542: WGL: The driver does not appear to support OpenGL. Please make sure you have up-to-date drivers (see aka.ms/mcdriver for instructions).
#175 [11:03] <Greymagic27> ??> MinecraftMaster9 win/dxdiag
#176 [11:03] <Mightyena> MinecraftMaster9: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#177 [11:07] * Khalid [webchat@pool-72-79-124-64.nwrknj.east.verizon.net] has joined #minecrafthelp
#178 [11:08] <Khalid> I bought Minecraft launcher for my computer but when I sign in is saying to buy it again
#179 [11:08] <Greymagic27> Khalid, try downloading the launcher from https://minecraft.net/en-us/download/alternative/
#180 [11:09] <Khalid> which on I choose
#181 [11:10] <Greymagic27> The .msi version
#182 [11:11] * Khalid [webchat@pool-72-79-124-64.nwrknj.east.verizon.net] has quit. (Client Quit)
#183 [11:12] * Nick [webchat@185.73.150.6] has joined #minecrafthelp
#184 [11:12] * Nick is now known as Guest41644
#185 [11:12] * Guest41644 [webchat@185.73.150.6] has quit. (Client Quit)
#186 [11:16] <MinecraftMaster9> https://paste.ubuntu.com/p/VPq3qNdK37/
#187 [11:17] <Greymagic27> Your PC doesn't support windows 10 I'm afraid, and the specs are very old now. I'd start looking for a new PC if you want to play MC
#188 [11:21] <MinecraftMaster9> I am running Windows 10
#189 [11:21] <Greymagic27> There's no drivers for Windows 10 for your PC, which means you won't be able to run Minecraft.
#190 [11:25] <MinecraftMaster9> I have drivers on my machine
#191 [11:25] <MinecraftMaster9> everyone does
#192 [11:25] <Greymagic27> You do, however they don't support Windows 10, which means no games will be able to run. Your PC just doesn't have any drivers for Windows 10
#193 [11:25] * Khalid [webchat@pool-72-79-124-64.nwrknj.east.verizon.net] has joined #minecrafthelp
#194 [11:26] <MinecraftMaster9> they do support windows 10
#195 [11:26] <MinecraftMaster9> and I have Microsoft solitaire collection on my machine.
#196 [11:26] <Khalid> I bought Minecraft but I don't know why is saying I need to buy it
#197 [11:26] <Greymagic27> MinecraftMaster9, I don't see what that has to do at the situation at hand :P
#198 [11:26] <Greymagic27> ??> Khalid account/send-email
#199 [11:26] <Mightyena> Khalid: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#200 [11:27] <Greymagic27> MinecraftMaster9, You have drivers, yes. However your PC isn't actually supported on Windows 10
#201 [11:30] <MinecraftMaster9> What does that mean????
#202 [11:31] <Greymagic27> I looked up your PC on the Hp website, and the only OS that it supports is Windows 7 and Windows XP
#203 [11:38] <MinecraftMaster9> I do not have a Virtual Machine running. I know how to set one up.
#204 [11:38] * Pelvaro [webchat@201-95-209-223.dsl.telesp.net.br] has joined #minecrafthelp
#205 [11:38] <Pelvaro> I no longer have access to my email
#206 [11:40] * Pelvaro [webchat@201-95-209-223.dsl.telesp.net.br] has quit. (Client Quit)
#207 [11:41] <MinecraftMaster9> spam
#208 [11:41] <MinecraftMaster9> spam
#209 [11:41] <MinecraftMaster9> spam
#210 [11:41] <MinecraftMaster9> vvvvv
#211 [11:41] <MinecraftMaster9> v
#212 [11:41] <MinecraftMaster9> v
#213 [11:41] * Absol kicked MinecraftMaster9 from #minecrafthelp (Reason: inecraftMaster9 :Stop spamming)
#214 [11:43] * freerunner [webchat@6532189hfc237.tampabay.res.rr.com] has joined #minecrafthelp
#215 [11:44] * toomuchspaminmylifetoomuchspam [webchat@dhcp-108-168-122-27.cable.user.start.ca] has joined #minecrafthelp
#216 [11:44] <toomuchspaminmylifetoomuchspam> hello
#217 [11:45] * toomuchspaminmylifetoomuchspam [webchat@dhcp-108-168-122-27.cable.user.start.ca] has quit. (Client Quit)
#218 [11:45] * MinecraftMaster9 [webchat@dhcp-108-168-122-27.cable.user.start.ca] has joined #minecrafthelp
#219 [11:46] <MinecraftMaster9> hi
#220 [11:46] <MinecraftMaster9> hi
#221 [11:46] <MinecraftMaster9> hi
#222 [11:46] <MinecraftMaster9> hi
#223 [11:46] * Absol kicked MinecraftMaster9 from #minecrafthelp (Reason: inecraftMaster9 :Stop spamming)
#224 [11:47] <freerunner> How do you install minecraft java edition to iPad, i have already bought the app and downloaded, I can see the downloaded 1.7mb file but can't get past that point?
#225 [11:47] <Greymagic27> You can't install Java edition on an Ipad.
#226 [11:48] * MinecraftMaster9 [webchat@dhcp-108-168-122-27.cable.user.start.ca] has joined #minecrafthelp
#227 [11:48] <freerunner> thanks
#228 [11:48] <MinecraftMaster9> hello
#229 [11:49] <Greymagic27> Welcome back.
#230 [11:49] <MinecraftMaster9> okay
#231 [11:49] <MinecraftMaster9> Do you remeber my qustion?
#232 [11:50] <Greymagic27> I do, however there's not much I can help you with. You need to start looking for a new PC if you want to play Minecraft.
#233 [11:51] <MinecraftMaster9> https://paste.ubuntu.com/p/hxBmBCCht5/
#234 [11:52] <MinecraftMaster9> Block MinecraftMaster9
#235 [11:53] <MinecraftMaster9> Away MinecraftMaster9
#236 [11:53] <MinecraftMaster9> Away/Block MinecraftMaster9
#237 [11:53] <Greymagic27> MinecraftMaster9 See what I said above, I can't help you further than I have
#238 [11:54] <MinecraftMaster9> https://paste.ubuntu.com/p/hxBmBCCht5/
#239 [11:54] <MinecraftMaster9> https://paste.ubuntu.com/p/hxBmBCCht5/
#240 [11:54] <MinecraftMaster9> https://paste.ubuntu.com/p/hxBmBCCht5/
#241 [11:54] <MinecraftMaster9> https://paste.ubuntu.com/p/hxBmBCCht5/
#242 [11:54] * Absol kicked MinecraftMaster9 from #minecrafthelp (Reason: inecraftMaster9 :Stop spamming)
#243 [11:55] * MinecraftMaster9 [webchat@dhcp-108-168-122-27.cable.user.start.ca] has joined #minecrafthelp
#244 [11:55] <MinecraftMaster9> hi
#245 [11:55] <MinecraftMaster9> Does anybody remember my question?
#246 [11:56] <Greymagic27> Please stop spamming and then coming back. I've given you an answer already.
#247 [11:56] * Lucutus [webchat@176.250.168.177] has joined #minecrafthelp
#248 [11:57] <Lucutus> hi , reseting password on website doesnt sent me a reset email
#249 [11:57] <MinecraftMaster9> okay okay clam down PLEASE
#250 [11:57] <Greymagic27> I'm not angry :P
#251 [11:57] <Greymagic27> ??> Lucutus account/send-email
#252 [11:57] <Mightyena> Lucutus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#253 [11:57] <MinecraftMaster9> yes you are
#254 [11:58] <Lucutus> ty
#255 [11:58] <MinecraftMaster9> what
#256 [11:58] <MinecraftMaster9> :P :P :P :P
#257 [11:59] * MinecraftMaster9 [webchat@dhcp-108-168-122-27.cable.user.start.ca] has quit. (Client Quit)
#258 [11:59] * MinecraftMaster9 [webchat@dhcp-108-168-122-27.cable.user.start.ca] has joined #minecrafthelp
#259 [11:59] <MinecraftMaster9> HI
#260 [11:59] <MinecraftMaster9> Does anybody remember my question????
#261 [12:00] <Greymagic27> MinecraftMaster9. Please stop. If you continue, I will tag an operator to have you banned. So please, stop trolling.
#262 [12:00] * Nuno [webchat@a85-139-165-197.cpe.netcabo.pt] has joined #minecrafthelp
#263 [12:00] <Nuno> Hi i am unnable to login in my account on minecraft.net it has a bug or something
#264 [12:01] <Greymagic27> Nuno. Hi. Let's start by checking for any software that may be causing the issue, such as a VPN:
#265 [12:01] <Greymagic27> ??> Nuno tools/hjt
#266 [12:01] <Mightyena> Nuno: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#267 [12:01] <Mightyena> Nuno: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#268 [12:02] * Nuno [webchat@a85-139-165-197.cpe.netcabo.pt] has quit. (Client Quit)
#269 [12:02] * scarlet [webchat@cpe-98-25-16-168.sc.res.rr.com] has joined #minecrafthelp
#270 [12:09] * MSchmid [webchat@94.176.254.14] has joined #minecrafthelp
#271 [12:12] <MSchmid> Hello I need help. When I try to reiinstall Minecraft on my first computer, it worked a few hours ago, the message "Could not load launcher core from C:/Programm Files (x86)/Minecraft/game/launcher.dlL: LoadErrorNotPresent" appears.
#272 [12:12] <Greymagic27> t's a known issue: https://bugs.mojang.com/browse/MCL-11754
#273 [12:12] <Greymagic27> It currently doesn't have any fix however, although some users have managed to solve it by changing their DNS
#274 [12:14] * Levon_CZ [webchat@nat01.jaw.cz] has joined #minecrafthelp
#275 [12:14] <MSchmid> Thank you. I tried to fix it by copying the files from my second mini-computer with a working Minecraft. It started well, the only problem is I cant go online or update the launcher but I reached the offline launcher.
#276 [12:14] <Levon_CZ> Hello, im now redeemed giftcode and i cant login at minecraft launcher
#277 [12:15] <Levon_CZ> Its says invalid email or password but i write good password and email
#278 [12:22] * MSchmid [webchat@94.176.254.14] has quit. (Quit: webchat.esper.net)
#279 [12:30] * MinecraftMaster9 [webchat@dhcp-108-168-122-27.cable.user.start.ca] has quit. (Quit: webchat.esper.net)
#280 [12:30] <Levon_CZ> Hello, im now redeemed giftcode and i cant login at minecraft launcher
#281 [12:30] <Levon_CZ> Its says invalid email or password but i write good password and email
#282 [12:31] * Obelar_ [~smuxi@d-72-28-135-212.fl.cpe.atlanticbb.net] has joined #minecrafthelp
#283 [12:31] <Levon_CZ> You can help me?
#284 [12:32] * Obelar_ [~smuxi@d-72-28-135-212.fl.cpe.atlanticbb.net] has quit. (Read error: Connection reset by peer)
#285 [12:51] * JLLE [webchat@ip-213-127-118-247.ip.prioritytelecom.net] has joined #minecrafthelp
#286 [12:51] <JLLE> hi
#287 [12:52] * JLLE [webchat@ip-213-127-118-247.ip.prioritytelecom.net] has quit. (Client Quit)
#288 [13:12] * GamerProMlG1 [webchat@d118-75-61-157.try.wideopenwest.com] has joined #minecrafthelp
#289 [13:13] <GamerProMlG1> i cant login when a changed computers i bought minecraft java on a mac and i cant login from a windows deivice
#290 [13:13] <GamerProMlG1> device
#291 [13:14] * Denis [webchat@193.179.3.152] has joined #minecrafthelp
#292 [13:15] * GamerProMlG1 [webchat@d118-75-61-157.try.wideopenwest.com] has quit. (Client Quit)
#293 [13:15] <Denis> Hello, I am have a problem that I forgot the correct email adress of my account.
#294 [13:51] * cass [webchat@cpe-98-30-18-102.columbus.res.rr.com] has joined #minecrafthelp
#295 [13:52] <cass> when i try to get into my minecraft game, it says my drivers are out of date, what does this mean and can i fix it?
#296 [13:54] * cass [webchat@cpe-98-30-18-102.columbus.res.rr.com] has quit. (Client Quit)
#297 [13:58] * GLFWerror65542 [webchat@94.54.254.178] has joined #minecrafthelp
#298 [13:59] <GLFWerror65542> hi, i get this error when trying to launch minecraft: GLFW Error 65542: WGL: the driver does not appear support OpenGL
#299 [13:59] <mattym> ??> GLFWerror65542 win/dxdiag
#300 [13:59] <Mightyena> GLFWerror65542: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#301 [14:01] <GLFWerror65542> https://paste.ubuntu.com/p/yQ9mBSzgCS/
#302 [14:02] <mattym> GLFWerror65542, One moment
#303 [14:02] <GLFWerror65542> please, take your time
#304 [14:02] <mattym> GLFWerror65542, Gotta check one other thing, but first can you see if it will run version 1.13.2 or older?
#305 [14:04] <GLFWerror65542> sure
#306 [14:06] <GLFWerror65542> game crashed, would you like to see the report?
#307 [14:06] <mattym> Did it crash as soon as it launched, or get to the main menu first?
#308 [14:06] <GLFWerror65542> i never got to see the main menu, its still in the launcher
#309 [14:07] <mattym> GLFWerror65542, Sure, send the crash log via the following method
#310 [14:07] <mattym> ??> GLFWerror65542 paste
#311 [14:07] <Mightyena> GLFWerror65542: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#312 [14:08] <GLFWerror65542> https://paste.ubuntu.com/p/3YJtJ2YvgG/
#313 [14:09] <mattym> GLFWerror65542, Yeah, unfortunately your computers hardware is not supported fully on Windows 10. Additionally on Windows 8.1 it will only run versions below 1.14
#314 [14:09] <GLFWerror65542> is there a compromise i can make to play? maybe using a lower version?
#315 [14:10] <GLFWerror65542> because i've been playing minecraft on windows 10 for about 2 years now
#316 [14:10] <mattym> GLFWerror65542, You would need to revert to Windows 8.1 to even be able to do that at this point.
#317 [14:13] <GLFWerror65542> well, thanks anyway for trying to help. see ya!
#318 [14:17] * sokka [webchat@cpe-98-15-225-51.hvc.res.rr.com] has joined #minecrafthelp
#319 [14:18] <sokka> My launcher wont connect to the internet, which is preventing me from logging in to the launcher and playing on my online minecraft serever.
#320 [14:19] <sokka> how do i fix this?
#321 [14:19] <mattym> ??> sokka tools/hjt
#322 [14:19] <Mightyena> sokka: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#323 [14:19] <Mightyena> sokka: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#324 [14:21] * sokka [webchat@cpe-98-15-225-51.hvc.res.rr.com] has quit. (Client Quit)
#325 [14:32] * Steve0 [webchat@de.e1.2da9.ip4.static.sl-reverse.com] has joined #minecrafthelp
#326 [14:37] <Steve0> so whenever I try installing the minecraft launcher, when I click on the launcher to load the actual game I keep receiving the same error message: "Couldn't load launcher core from (file location) LoadErrorNotPresent. when hitting "ok" the following message tells me that the launcher is unable to run start the runtime environment and may be due to
#327 [14:37] <Steve0> corruption and to reinstall. I have done this several times and have gotten the same error message and am at a loss as to what I should do now?
#328 [14:38] * brian [webchat@ool-45760c0e.dyn.optonline.net] has joined #minecrafthelp
#329 [14:38] <brian> everytime I try to connect to a server it says failed to log in: authentication servers are currently down for maintenence
#330 [14:39] <brian> ??
#331 [14:42] <brian> bruh
#332 [14:42] <brian> this is useless
#333 [14:42] <brian> r u guys gonna help or like
#334 [14:42] <brian> should I just delete system 32
#335 [14:43] * brian [webchat@ool-45760c0e.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#336 [14:45] * jayciemoon [webchat@108-91-56-132.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#337 [14:45] <jayciemoon> hi
#338 [14:45] <jayciemoon> I can log into Mojang no problem but it wont let me log into Minecraft at all. I even tried to change the password
#339 [14:46] * jayciemoon [webchat@108-91-56-132.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#340 [15:03] * stevie0 [webchat@de.e1.2da9.ip4.static.sl-reverse.com] has joined #minecrafthelp
#341 [15:04] <stevie0> I keep trying to install minecraft, but whenever I start up the launcher, no matter how many times I uninstall, reinstall, and repair the file, i keep getting the same error message telling me that it can't load the launcher core for whatever reason
#342 [15:10] <mattym> stevie0, What is the exact error?
#343 [15:13] <stevie0> exactly as I said. I try to start the minecraft laucher and I get the following message each and every time: "Couldn't load launcher core from C:\Program Files (x85)\Minecraft Launcher\game\launcher.dll: LoadErrorNotPresent." That exact message, word for word. when I click the ok button, it tells me this may be due to corruption, and to reinstall,
#344 [15:13] <stevie0> but I have done this five times already and it still gives me that same message every time
#345 [15:13] <mattym> stevie0, Can you confirm if the file is there?
#346 [15:14] * Roochel [webchat@90.255.70.227] has joined #minecrafthelp
#347 [15:14] <Roochel> The download is running properly after purchasing the game so I was wondering whether it was possible to get a downlaod
#348 [15:15] <Roochel> Is not running I mean
#349 [15:15] <mattym> Roochel, What exactly is happening?
#350 [15:15] <stevie0> mattym which file?
#351 [15:16] <mattym> stevie0, The one it says it cannot load
#352 [15:17] <Roochel> refund not download, apologies
#353 [15:17] <stevie0> there is only the minecraft launcher application and a folder marked "game" that is empty.
#354 [15:17] <mattym> Roochel, Exactly what is wrong when you try to run it?
#355 [15:17] * Franx18 [webchat@77.111.247.79] has joined #minecrafthelp
#356 [15:17] <mattym> stevie0, Ok, so the file isnt even downloading, one moment.
#357 [15:17] <mattym> ??> stevie0 tools/hjt
#358 [15:17] <Mightyena> stevie0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#359 [15:17] <Mightyena> stevie0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#360 [15:18] * IneedLoginHelp [webchat@c-67-180-16-117.hsd1.ca.comcast.net] has joined #minecrafthelp
#361 [15:18] <IneedLoginHelp> Hello
#362 [15:19] <IneedLoginHelp> How do I log back in into minecraft? Since, I'm connected to wifi and it says I'm offline, plus my accounts have "no connection"
#363 [15:20] <mattym> ??> IneedLoginHelp tools/hjt
#364 [15:20] <Mightyena> IneedLoginHelp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#365 [15:20] <Mightyena> IneedLoginHelp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#366 [15:20] <stevie0> Mightyena do I post the link here?
#367 [15:20] <IneedLoginHelp> I tried logging them out and signing back in but it says "Sorry! We can't connect to our server?
#368 [15:20] <mattym> stevie0, Yes
#369 [15:20] <Franx18> Hi, I can t login on launcher. it appear Invalid email or password.
#370 [15:20] <Roochel> Ive got it to work now, but thanks for your help
#371 [15:21] <IneedLoginHelp> I can't log in either but it says I have no connection
#372 [15:21] <stevie0> Mightyena mattym here is the link.
#373 [15:21] <stevie0> https://paste.ubuntu.com/p/XM3rMNDKTc/
#374 [15:22] * IneedLoginHelp [webchat@c-67-180-16-117.hsd1.ca.comcast.net] has quit. (Client Quit)
#375 [15:23] * Franx18 [webchat@77.111.247.79] has quit. (Quit: webchat.esper.net)
#376 [15:24] <mattym> stevie0, Try uninstalling the launcher once more, after doing that, before you reinstall it, manually delete the C:\Program Files (x85)\Minecraft Launcher folder
#377 [15:25] <stevie0> ok
#378 [15:26] <mattym> stevie0, After you have reinstalled, try to run it, if it gives you the error open up that C:\Program Files (x85)\Minecraft Launcher\game folder again and see if anything is there.
#379 [15:27] <stevie0> after I uninstalled it, the folder is deleted
#380 [15:28] <mattym> stevie0, Ok, it didnt used to do that.
#381 [15:29] <stevie0> maybe because the only thing in the folder was the launcher?
#382 [15:30] <mattym> stevie0, Try the reinstall once more, see what files and folders it makes.
#383 [15:33] <stevie0> mattym it's made a single folder called Minecraft launcher and the only thing inside is the Launcher application
#384 [15:34] <stevie0> it's completely empty aside from that application
#385 [15:35] <mattym> stevie0, See if you can run one of the alternate launcher from minecraft.net/download/alternative
#386 [15:36] <stevie0> neither Windows alternative download worked
#387 [15:37] <mattym> stevie0, Did the regular download installer make a desktop shortcut?
#388 [15:37] <stevie0> yes
#389 [15:37] <mattym> stevie0, Right click the shortcut and select Run as Administrator, see if anything different happens.
#390 [15:38] <stevie0> same error
#391 [15:39] <mattym> stevie0, Is it a personal computer, or one provided by a school/work/other?
#392 [15:40] <stevie0> personal computer
#393 [15:44] * grant [webchat@ip70-181-197-70.sd.sd.cox.net] has joined #minecrafthelp
#394 [15:45] <grant> I downloaded java edition on mac but it won't open
#395 [15:45] <mattym> stevie0, Nothing out of the ordinary showed up on the HJT log, so lets try and see if another program picks anything up.
#396 [15:45] <mattym> ??> stevie0 av/adwcleaner
#397 [15:45] <Mightyena> stevie0: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#398 [15:45] <Mightyena> stevie0: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#399 [15:45] <mattym> grant, What happens when you try?
#400 [15:46] <grant> It won't open or give download runtime
#401 [15:46] <stevie0> I can't run it.
#402 [15:47] <mattym> grant, What is the exact error message you are getting?
#403 [15:47] <mattym> stevie0, What do you mean?
#404 [15:48] <grant> no error message at all nothing happens
#405 [15:50] <stevie0> mattymI mean I can't run the software
#406 [15:51] <mattym> stevie0, What happens when you try to?
#407 [15:52] <stevie0> there's a filter on my computer that's preventing it from running. and I can't remove the filter because I didn't install it, my dad did
#408 [15:52] <mattym> stevie0, Ok, then that filter is likely also whats causing the Minecraft issues.
#409 [15:53] <stevie0> alright
#410 [15:54] <mattym> stevie0, because the launcher isn't even being allowed to place all the files it needs, you will need to see if your dad can set an exception for it.
#411 [15:56] <grant> Do you know any fixes I could try? I just downloaded java and after I move it to my applications folder and try to open it nothing happens
#412 [16:01] <mattym> grant, Does the launcher not open, or the game not open?
#413 [16:01] <grant> the launcher
#414 [16:02] <mattym> grant, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#415 [16:02] <grant> I do have a vpn but my firewall is off
#416 [16:04] <mattym> grant, The default Mac firewall or something else?
#417 [16:04] <grant> default mac firewall
#418 [16:05] <mattym> grant, Try removing the program from the applications folder, disable the VPN, then install the game again after getting a fresh download from minecraft.net/download
#419 [16:21] * Will [webchat@c-73-62-253-205.hsd1.mn.comcast.net] has joined #minecrafthelp
#420 [16:22] <Will> My realms world is very laggy
#421 [16:30] * Orbnotacus [webchat@192.252.197.93] has joined #minecrafthelp
#422 [16:31] * Nate0 [webchat@c-68-41-88-159.hsd1.mi.comcast.net] has joined #minecrafthelp
#423 [16:32] <Orbnotacus> So I know there has been multiple posts all over the internet about it, but between bedrock and java versions, and the fact that realms have been around for a while, I'm finding it impossible to find relevant/useful info. I own a realm. My friend joins my realm and anywhere from 5-90 seconds, they are booted with the error "Internal Exception Java
#424 [16:32] <Orbnotacus> io.IOException forcibly closed by remote host". How do I fix this? If I can't I'm just going to cancel my realm...
#425 [16:33] <mattym> Orbnotacus, What Edition is the Realm for?
#426 [16:33] <Orbnotacus> Java
#427 [16:36] <Orbnotacus> I've tried everything I can think of. Stopping and starting the realm, OPing them, removing and reinviting them, changing worlds, both of us giving minecraft extra permissions, they tried uninstalling and reinstalling minecraft.
#428 [16:39] * Jay [webchat@97-80-138-76.dhcp.gwnt.ga.charter.com] has joined #minecrafthelp
#429 [16:39] <Jay> When I try to log into minecraft.net they button does not work. I can log into mojang and minecraft launcher But I can not login into pvp clients
#430 [16:40] <Jay> When I try to log into minecraft.net they button does not work. I can log into mojang and minecraft launcher But I can not login into pvp clients
#431 [16:41] <mattym> Orbnotacus, Is the person having the issue able to connect to other servers?
#432 [16:41] * rosskiwis [webchat@75-142-221-26.static.rvsd.ca.charter.com] has joined #minecrafthelp
#433 [16:41] <Orbnotacus> Yes
#434 [16:41] <mattym> ??> Jay tools/hjt
#435 [16:41] <Mightyena> Jay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#436 [16:41] <Mightyena> Jay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#437 [16:41] <Jay> When I try to log into minecraft.net they button does not work. I can log into mojang and minecraft launcher But I can not login into pvp clients
#438 [16:41] <Orbnotacus> oh im sorry, I meant no, they can connect to other servers.
#439 [16:41] <Jay> When I try to log into minecraft.net the button does not work. I can log into mojang and minecraft launcher But I can not login into pvp clients
#440 [16:42] <mattym> Orbnotacus, Then they are getting that error due to network issues/congestion. All they can do is try at another time to see if a better connection can be made.
#441 [16:42] <mattym> Orbnotacus, Wait, what happens for them on other servers?
#442 [16:42] <rosskiwis> my minecraft wont open on my computer ! I redownloaded java, redownloaded minecraft, everything, and it has been freezing up and not opening for a week
#443 [16:42] <Orbnotacus> Lol I'm sorry, I had misread your message. They can connect to other servers no problem. They only have a problem joining my realm.
#444 [16:42] <mattym> rosskiwis, Where does it freeze, and does it give you any error messages?
#445 [16:43] <mattym> Orbnotacus, Then they are getting that error due to network issues/congestion. All they can do is try at another time to see if a better connection can be made.
#446 [16:43] <Orbnotacus> But their spouse in the same house and internet can join and play no problem
#447 [16:43] <Jay> Orbnotacus are you like 5 or sum dawg
#448 [16:43] <Jay> this is for actual help not bad internet problems
#449 [16:44] <Jay> mattym
#450 [16:44] <Jay> When I try to log into minecraft.net they button does not work. I can log into mojang and minecraft launcher But I can not login into pvp clients
#451 [16:44] <rosskiwis> when i press play on the launcher, it starts up a window called 'minecraft 1.15.2' and then the screen and icon stay blank no matter how long you wait, and to leave you have to force shut down of the window
#452 [16:44] <Orbnotacus> wow, if you read my last message, you would realize that totally isn't the issue.
#453 [16:44] <Jay> ok guys lets take this easy
#454 [16:44] <Jay> rosskiwi's Orbnotacus
#455 [16:44] <mattym> Jay, Stop repeating yourself, and do the instructions you were given.
#456 [16:44] <Jay> You never gave me instructions dawg
#457 [16:44] <Jay> I asked a question way before anyone
#458 [16:45] <mattym> Jay, Read back in the chat, you would have seen them if you were not repeating the same thing over and over.
#459 [16:45] <mattym> rosskiwis, Ok, try the following, info from Mightyena
#460 [16:45] <mattym> ??> rosskiwis av/adwcleaner
#461 [16:45] <Mightyena> rosskiwis: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#462 [16:45] <Mightyena> rosskiwis: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#463 [16:45] <Jay> ok im looking
#464 [16:45] <rosskiwis> thank you
#465 [16:46] <mattym> Orbnotacus, Does the issue only happen when both are trying to play at the same time?
#466 [16:46] <rosskiwis> its safe to run right? my laptop is very fragile
#467 [16:46] <mattym> yes
#468 [16:47] <Jay> This whole thing is a ip grabbere
#469 [16:47] <Orbnotacus> No. All the time, regardless of who else may or may not be playing.
#470 [16:47] <Jay> your giving everyone malware scanners because of simple problems
#471 [16:47] * Jay [webchat@97-80-138-76.dhcp.gwnt.ga.charter.com] has quit. (Quit: webchat.esper.net)
#472 [16:49] * hi [webchat@135.0.154.12] has joined #minecrafthelp
#473 [16:49] <hi> hey
#474 [16:50] <mattym> Orbnotacus, Can you have the person with the issue join the chat on the PC with the issue.
#475 [16:50] <Orbnotacus> Can I just send them the link to this page?
#476 [16:50] <hi> wys boys
#477 [16:51] <mattym> Orbnotacus, Yes
#478 [16:51] <hi> i cant login
#479 [16:51] <hi> i cant log in
#480 [16:51] <mattym> hi, What happens when you try?
#481 [16:51] <hi> it says ivalid username or password
#482 [16:52] <mattym> hi, Is that on the launcher?
#483 [16:52] <hi> hello?
#484 [16:52] <hi> yes
#485 [16:52] <mattym> hi, What does it say if you try to log in at minecraft.net
#486 [16:53] * hi [webchat@135.0.154.12] has quit. (Client Quit)
#487 [16:54] * Will [webchat@c-73-62-253-205.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#488 [16:56] * stevie0 [webchat@de.e1.2da9.ip4.static.sl-reverse.com] has quit. (Quit: webchat.esper.net)
#489 [16:57] * Orbnotacus [webchat@192.252.197.93] has quit. (Quit: webchat.esper.net)
#490 [17:06] * uni [webchat@74.115.56.138] has joined #minecrafthelp
#491 [17:07] * DazedandConfused [webchat@108-237-111-92.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#492 [17:08] <DazedandConfused> Whenever I attempt to launch Minecraft on my computer, I receive a message stating 'Unable to update the Minecraft Native Launcher'. What does this mean, and how do I fix it?
#493 [17:09] <uni> I cant log in period
#494 [17:09] <uni> please how d oi fix
#495 [17:09] * help_m3_please [webchat@99-151-197-28.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#496 [17:10] <help_m3_please> I can't get into Minecraft on my Mac.
#497 [17:10] * help_m3_please [webchat@99-151-197-28.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#498 [17:11] * DazedandConfused [webchat@108-237-111-92.lightspeed.stlsmo.sbcglobal.net] has quit. (Client Quit)
#499 [17:12] * help_m3_please [webchat@99-151-197-28.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#500 [17:13] <help_m3_please> I can't connect to Minecraft. It keeps on saying I have no internet connection, no matter how many times I restart, delete and reinstall, or click the retry button.
#501 [17:15] * josh8 [webchat@modemcable226.12-20-96.mc.videotron.ca] has joined #minecrafthelp
#502 [17:15] <josh8> I bought Minecraft a couple years ago but I can't seem to connect to my account again
#503 [17:15] <uni> i have the right account info but it wont let me log in
#504 [17:16] <josh8> same
#505 [17:16] * josh8 [webchat@modemcable226.12-20-96.mc.videotron.ca] has quit. (Client Quit)
#506 [17:17] <uni> idk how to fix and im crying my eyes out
#507 [17:19] * Victor_Brazil [webchat@177.220.172.135] has joined #minecrafthelp
#508 [17:19] <Victor_Brazil> Hello
#509 [17:20] <Victor_Brazil> It is the third time that my world just disappears and I cannot recover anyone knows what may be going on
#510 [17:21] <Victor_Brazil> can anybody help me? my world that had almost 100 hours of play has disappeared from the world screen
#511 [17:28] * cam [webchat@toroon4215w-lp140-03-70-29-40-89.dsl.bell.ca] has joined #minecrafthelp
#512 [17:28] <cam> hey
#513 [17:28] <help_m3_please> I can't connect to Minecraft. It keeps on saying I have no internet connection, no matter how many times I restart, delete and reinstall, or click the retry button.
#514 [17:28] <help_m3_please> I'm on a Mac
#515 [17:28] <cam> it says invalid email or password
#516 [17:28] <cam> im on windos
#517 [17:28] <help_m3_please> Do you have MCLeaks?
#518 [17:29] <cam> premium account
#519 [17:29] * cam [webchat@toroon4215w-lp140-03-70-29-40-89.dsl.bell.ca] has quit. (Client Quit)
#520 [17:30] <uni> no. i am i need a alt bad
#521 [17:31] <Victor_Brazil> hi you already had bugs where your world disappeared
#522 [17:50] * uni [webchat@74.115.56.138] has quit. (Quit: webchat.esper.net)
#523 [17:57] * HA [webchat@136.60.233.171] has joined #minecrafthelp
#524 [17:59] <HA> I have minecraft downloaded on my computer , it says unable to update the minecraft native launcher (mac)
#525 [17:59] <HA> I don't want to have to buy it again
#526 [18:15] * minecraftrocks [webchat@ip70-187-217-130.oc.oc.cox.net] has joined #minecrafthelp
#527 [18:16] <minecraftrocks> Ive bought Minecraft java edition on my Mac but when I push start game it says "game crashed"
#528 [18:19] <minecraftrocks> I tried this solution https://www.youtube.com/watch?v=DfELQMKDGD0 but it doesn't work because I don't have "launch options" and my Minecraft looks different. What do you suggest I do?
#529 [18:23] * Evan [webchat@107-203-60-74.lightspeed.tulsok.sbcglobal.net] has joined #minecrafthelp
#530 [18:23] * HA [webchat@136.60.233.171] has quit. (Quit: webchat.esper.net)
#531 [18:24] <Evan> I tried to log into my Microsoft account on my playstation, but I have an error message that reads "we tried to log you in but something went wrong"
#532 [18:44] * fish [webchat@cpe-174-102-236-105.wi.res.rr.com] has joined #minecrafthelp
#533 [18:45] <fish> hello, im having problems log into the luancher, i just bought minecraft on my phone for the 26 dollars becasue whenever i go to try to do it on my laptop, i press log in and it doesnt legit nothing
#534 [18:49] * Star [webchat@cpe-108-183-33-146.stny.res.rr.com] has joined #minecrafthelp
#535 [18:54] * Evan [webchat@107-203-60-74.lightspeed.tulsok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#536 [18:54] <Star> Hi i cant log into my minecraft account on my ps4 and it keeps saying failed to login. Can u help me. I really want to play minecraft online but i cant because it wont let me login my error number is -9
#537 [18:55] * Star [webchat@cpe-108-183-33-146.stny.res.rr.com] has quit. (Quit: webchat.esper.net)
#538 [19:06] * baileyjo [webchat@45.sub-174-206-4.myvzw.com] has joined #minecrafthelp
#539 [19:07] <baileyjo> when I try and launch minecraft it says "unable to update the minecraft native launcher"
#540 [19:08] * baileyjo [webchat@45.sub-174-206-4.myvzw.com] has quit. (Client Quit)
#541 [19:08] * bailey [webchat@45.sub-174-206-4.myvzw.com] has joined #minecrafthelp
#542 [19:09] * bailey [webchat@45.sub-174-206-4.myvzw.com] has quit. (Client Quit)
#543 [19:11] * bailey [webchat@45.sub-174-206-4.myvzw.com] has joined #minecrafthelp
#544 [19:12] <bailey> when i try laughing the game its says "unable to update the minecraft native launcher"
#545 [19:12] <bailey> launching**
#546 [19:16] * bailey [webchat@45.sub-174-206-4.myvzw.com] has quit. (Quit: webchat.esper.net)
#547 [19:20] * Genon [webchat@62.red-88-18-254.staticip.rima-tde.net] has joined #minecrafthelp
#548 [19:22] <Genon> Hello! i have a big problem with my minecraft account... my email acount was blocked and now i have no more acces to my minectaft account what shuld i doo ? can i change it to my other email ? sorry english isnt my main lenguage
#549 [19:26] * Kelly [webchat@23-127-8-80.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#550 [19:27] <Kelly> I folks - I am able to reset my password, confirm its changed, but can't log in
#551 [19:27] <Kelly> any help would be amzing
#552 [19:30] <mattym> Kelly, What happens when you try to log in?
#553 [19:30] * G4 [webchat@c-24-23-92-203.hsd1.ga.comcast.net] has joined #minecrafthelp
#554 [19:31] <Kelly> hi there
#555 [19:32] <Kelly> it gives me an error saying my password is wrong
#556 [19:32] <Kelly> when I know it's not
#557 [19:32] <mattym> Kelly, Is that on the launcher?
#558 [19:32] <Kelly> this seems to be an ongoing issue for a long time..
#559 [19:32] <Kelly> from the website
#560 [19:32] <G4> My minecraft: java edition is running 1.15.2 when the newest update s 1.16 i believe. I have uninstalled and reinstalled the launcher and restarted my computer.
#561 [19:33] <Kelly> hmmm ok let me try that
#562 [19:33] <Kelly> it seem to happen all the sudden
#563 [19:33] <mattym> G4, Latest Java Edition is 1.15.2, 1.16 is a snapshot or Bedrock Beta version number.
#564 [19:34] <mattym> Kelly, So minecraft.net says its incorrect?
#565 [19:34] <Kelly> yeah.. its strange
#566 [19:35] * Kelly [webchat@23-127-8-80.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#567 [19:40] * Genon [webchat@62.red-88-18-254.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#568 [19:48] * Aldain [webchat@201.182.250.59] has joined #minecrafthelp
#569 [19:50] <Aldain> Hello, my problem is that when I start Minecraft Windows 10 Edition, it stays for a few seconds on the start screen that says Mojang and closes, it cannot be played
#570 [19:54] * DrQuickDroqqed [webchat@50-47-139-66.evrt.wa.frontiernet.net] has joined #minecrafthelp
#571 [19:55] <DrQuickDroqqed> Every time I attempt to log into minecraft it always tells me to check ym connection then try again later, I've restarted computer, reinstalled minecraft, reset my router, and done everything I can think of yet it still wont let me log in. Even on other clients like badlion or cosmic, it tells me that the auth servers cannot be reached. Does anyone
#572 [19:55] <DrQuickDroqqed> know how to fix this?
#573 [20:00] <mattym> ??> DrQuickDroqqed tools/hjt
#574 [20:00] <Mightyena> DrQuickDroqqed: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#575 [20:00] <Mightyena> DrQuickDroqqed: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#576 [20:01] <Aldain> Hello, my problem is that when I start Minecraft Windows 10 Edition, it stays for a few seconds on the start screen that says Mojang and closes, it cannot be played
#577 [20:03] * Aldain [webchat@201.182.250.59] has quit. (Quit: webchat.esper.net)
#578 [20:06] * DrQuickDroqqed [webchat@50-47-139-66.evrt.wa.frontiernet.net] has joined #minecrafthelp
#579 [20:07] <DrQuickDroqqed> I have a problem that says cannot contact authentication server and it wont let me log in. I have tried everything I could think of including restarting my pc, disabling firewall, reinstalling mine craft, using different clients. Does anyone know how to fix this?
#580 [20:11] * Sebastian8 [webchat@072-189-039-124.res.spectrum.com] has joined #minecrafthelp
#581 [20:11] <Sebastian8> Trying to log into minecraft.net but it wont let me click log in
#582 [20:12] * DrQuickDroqqed [webchat@50-47-139-66.evrt.wa.frontiernet.net] has quit. (Quit: webchat.esper.net)
#583 [20:20] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#584 [20:42] * erika [webchat@mrtl-60-208-126-170-106.dsl.netins.net] has joined #minecrafthelp
#585 [20:43] * erika [webchat@mrtl-60-208-126-170-106.dsl.netins.net] has quit. (Client Quit)
#586 [20:44] * Aude [webchat@173-20-104-65.client.mchsi.com] has joined #minecrafthelp
#587 [20:44] <Aude> Java Platform SE Binary not responding ?
#588 [20:45] * Aude [webchat@173-20-104-65.client.mchsi.com] has quit. (Client Quit)
#589 [20:45] * Miku [webchat@74.127.155.187] has joined #minecrafthelp
#590 [20:46] <Miku> Hello! i need some help, i bought minecraft java back in 2012 but i cannot redeem bedrock.
#591 [20:53] <Miku> nevermind i figured it out i hope you guys have a nice day
#592 [21:11] * polius [webchat@180.pool85-52-123.dynamic.orange.es] has joined #minecrafthelp
#593 [21:13] <polius> for some strange reason the f3 doesn't show me the coordinates as before it only shows me a few lines of data
#594 [21:13] <polius> i need some help to solve it
#595 [21:14] <mattym> polius, Go into the Options menu.
#596 [21:14] * Gordon [webchat@2.58.194.140] has joined #minecrafthelp
#597 [21:14] <Gordon> Hi my minecraft closes itself when I open it and load a world. How can I fix it
#598 [21:15] <mattym> Gordon, Do you get any error message or crash log?
#599 [21:15] <Gordon> No it goes 90% 99% 100% then saving world then quits minecraft itself
#600 [21:16] <mattym> Gordon, It only happens when you try to load up a world?
#601 [21:16] <Gordon> Even if I create a new world it still closes the same way
#602 [21:16] * Koooji [webchat@bras-base-anclpq0104w-grc-05-70-50-166-120.dsl.bell.ca] has joined #minecrafthelp
#603 [21:16] <Koooji> Hi
#604 [21:17] <Gordon> Hi
#605 [21:17] <Koooji> Can someone help me ?
#606 [21:17] <Koooji> please
#607 [21:17] <Gordon> +mattym I have the crash log I can send it if you want
#608 [21:17] <mattym> ??> Gordon launcher/log
#609 [21:17] <Mightyena> Gordon: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#610 [21:18] <Koooji> who can help me?
#611 [21:18] <Gordon> https://paste.gg/p/anonymous/7de00614559641659dd354721ee9ccd5
#612 [21:18] <Koooji> Anyone?
#613 [21:19] <mattym> Koooji, You need to explain what you need help with.
#614 [21:19] * LauraLALAi [webchat@190.99.239.176] has joined #minecrafthelp
#615 [21:19] <LauraLALAi> Help me pls
#616 [21:19] <LauraLALAi> Any1
#617 [21:19] <Koooji> Ok um
#618 [21:19] <Koooji> soooo
#619 [21:19] <Koooji> my launcher says im offline
#620 [21:19] <LauraLALAi> Huh, youre a support?
#621 [21:20] <mattym> Gordon, Please follow the instructions in the link to get the full log.
#622 [21:20] * Arman [webchat@d24-150-162-163.home.cgocable.net] has joined #minecrafthelp
#623 [21:20] <mattym> ??> Koooji tools/hjt
#624 [21:20] <Mightyena> Koooji: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#625 [21:20] <Mightyena> Koooji: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#626 [21:20] <Gordon> unfortunately after saving world both the launcher and the log closes too
#627 [21:20] <Koooji> And when I try with a special launcher, it says the authentification servers are currently down for maintenance
#628 [21:20] <Arman> When loading up Minecraft it stops loading after loading half way
#629 [21:21] <Koooji> it’s been 2 weeks!
#630 [21:21] <Gordon> I got it by quickly ctrl+a then ctrl+c
#631 [21:21] <LauraLALAi> Okay, my problem is i cannot log in on minecraft.net, the server dont connect me and in minecraft i cant enter
#632 [21:21] <polius> I've already tried to go to options but won't let me swap the f3 key for another
#633 [21:21] <mattym> Gordon, check the instructions, they include steps to force the log to stay open.
#634 [21:22] <Koooji> Does any helper have discord ?
#635 [21:22] <LauraLALAi> Help me pls, im desesperate.
#636 [21:22] <mattym> polius, In options, you need to go to the Chat Settings section.
#637 [21:23] * Koooji [webchat@87.101.92.80] has joined #minecrafthelp
#638 [21:23] <polius> thanks mattym i just solve it
#639 [21:23] <mattym> polius, Then make sure the Reduced Debug Info is set to off
#640 [21:23] * LauraLALAi [webchat@190.99.239.176] has quit. (Client Quit)
#641 [21:23] <Koooji> mattym?
#642 [21:23] <mattym> Koooji, You need to follow the instructions Mightyena gives you.
#643 [21:24] <mattym> ??> Koooji tools/hjt
#644 [21:24] <Mightyena> Koooji: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#645 [21:24] <Mightyena> Koooji: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#646 [21:24] <Koooji> you dont even know my problem
#647 [21:24] <mattym> You explained it already
#648 [21:24] <Koooji> ok
#649 [21:24] <Koooji> do you think u can solve it?
#650 [21:25] <mattym> I need you to get that log to check.
#651 [21:25] <Koooji> ok
#652 [21:25] <Koooji> I did
#653 [21:25] * ojay [webchat@CPE1033bfde3416-CM1033bfde3414.cpe.net.cable.rogers.com] has joined #minecrafthelp
#654 [21:26] <mattym> I need the link to it.
#655 [21:26] <ojay> hello i needed help with refunding the game as i was unable to get it working
#656 [21:26] <Koooji> i opened it
#657 [21:26] <Gordon> Even if I checked the keep the launcher open it still closes the game output and the launcher
#658 [21:26] <Koooji> link to what?
#659 [21:26] <Gordon> Kooji do this man https://minecraftirc.net/support-articles/get-minecraft-log/
#660 [21:27] <mattym> Koooji, Read the instructions you were given.
#661 [21:27] <mattym> Those are not the same
#662 [21:27] <Koooji> it gives me hijack thing
#663 [21:27] <Koooji> trend micro
#664 [21:27] <Koooji> theres a scan button
#665 [21:27] <mattym> Do the rest of the instructions, get the link to the paste.ubuntu.com page they tell you to make.
#666 [21:28] <Koooji> but what link??
#667 [21:28] <Koooji> link to my logs?
#668 [21:28] <mattym> Koooji, The address/url to the page you create
#669 [21:28] <Gordon> +Mattym Is there any extra thing I can do to force it open I checked the keep the launcher open put it still closes game output and launcher after saving world
#670 [21:28] <mattym> Gordon, Do you know how to get to the .minecraft folder?
#671 [21:29] <Gordon> its open right now
#672 [21:29] <Gordon> user/appdata/roaming/minecraft right?
#673 [21:29] * Arman [webchat@d24-150-162-163.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#674 [21:29] <mattym> There should be a logs folder in it, open the most recent one and copy from there.
#675 [21:30] <Koooji> mattym I gotta do this?
#676 [21:30] <Gordon> https://paste.gg/p/anonymous/88b40a58d88a4585b67fb66b2bddcf21
#677 [21:30] <Koooji> most recent logs and copy it?
#678 [21:31] <Gordon> Is this the one I sent the most recent one
#679 [21:31] <mattym> Koooji, No read the instructions given to you.
#680 [21:31] <Koooji> but what instructions??
#681 [21:31] <mattym> ??> koooji tools/hjt
#682 [21:31] <Mightyena> koooji: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#683 [21:31] <Mightyena> koooji: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#684 [21:32] <mattym> Gordon, One moment.
#685 [21:32] <Koooji> so i download the hijack
#686 [21:32] <Gordon> +mattym no problem mate take your time.I was trying to fix it for 2 weeks lol
#687 [21:34] <mattym> Gordon, Try all the methods listed in the Moderator note found here https://bugs.mojang.com/browse/MC-34749
#688 [21:34] <Koooji> mattym
#689 [21:34] <Koooji> i copied the logs
#690 [21:35] <Koooji> do I copy it in the pastebin?
#691 [21:35] <Koooji> I got it mattym
#692 [21:35] <Koooji> https://paste.ubuntu.com/p/pf3C5VTfs4/
#693 [21:37] <Gordon> +mattym thank you for your help but unfortunately I dont have avast, mcafee nor outpost security or any other anti virus installed at the moment. What else should I try?
#694 [21:42] <mattym> Gordon, Did you try the JVM argument listed?
#695 [21:43] <Koooji> mattym what do I do now?
#696 [21:43] <mattym> Koooji, Try removing your VPN.
#697 [21:43] <Koooji> ok
#698 [21:43] <Gordon> I am unfortunately not that tech savvy. I dont know what "Try forcing the use of the IPv4 stack by adding -Djava.net.preferIPv4Stack=true to the JVM" means.
#699 [21:43] <Koooji> I already tried btw...
#700 [21:44] * Dave [webchat@CPE9050cabf5a63-CM9050cabf5a60.cpe.net.cable.rogers.com] has joined #minecrafthelp
#701 [21:44] * Dave is now known as Guest75164
#702 [21:44] * Koooji [webchat@87.101.92.80] has quit. (Quit: webchat.esper.net)
#703 [21:44] * Koooji [webchat@bras-base-anclpq0104w-grc-05-70-50-166-120.dsl.bell.ca] has joined #minecrafthelp
#704 [21:44] <Koooji> I crashed
#705 [21:44] <Koooji> im back
#706 [21:44] <Guest75164> hi
#707 [21:44] <mattym> Gordon, Ok, give me a moment, I need to take care of something first.
#708 [21:44] * Guest75164 [webchat@CPE9050cabf5a63-CM9050cabf5a60.cpe.net.cable.rogers.com] has quit. (Client Quit)
#709 [21:44] <Koooji> ok what now?
#710 [21:45] <Koooji> I turned off my vpn
#711 [21:45] <Gordon> +maatym ok np
#712 [21:49] <mattym> Koooji, Uninstall, not turn off.
#713 [21:49] <mattym> Gordon, Ok, open up the launcher and go to the Installations tab, then click on the Latest Release option. In the window that opens, click the drop down for More Options.
#714 [21:50] <Gordon> +mattym done whats next
#715 [21:51] <mattym> Gordon, Scroll down, and look for the JVM Arguments box, there should be text in it already, scroll all the way to the end and add a space
#716 [21:52] <mattym> Gordon, After the space, add the: -Djava.net.preferIPv4Stack=true argument. Then save the profile.
#717 [21:52] <Gordon> done it says reset on the right of the text rn
#718 [21:52] <mattym> Gordon, Click back to the main menu on the launcher (hit the Java Edition option on the side)
#719 [21:52] <mattym> Gordon, Read all of what I said, make sure you didnt miss any steps
#720 [21:53] <Koooji> Okay I don't have NordVPN anymore.
#721 [21:53] <mattym> Koooji, Test the launcher again.
#722 [21:53] <Koooji> ok
#723 [21:53] <Koooji> doesnt work
#724 [21:53] <Gordon> done
#725 [21:54] <Koooji> it says make sure you are online and try again
#726 [21:54] <mattym> Gordon, Try to launcher the game again with the Latest release profile, and see if you can fully load a world.
#727 [21:54] <Gordon> I dont want to sound like an idiot but I add "-Djava.net.preferIPv4Stack=true" after the space right?
#728 [21:55] <mattym> Yes
#729 [21:55] * ojay [webchat@CPE1033bfde3416-CM1033bfde3414.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#730 [21:55] <Koooji> sooo...
#731 [21:55] <Koooji> what do i do now?
#732 [21:55] <Gordon> It crashed
#733 [21:56] <Gordon> My JVM arguement:
#734 [21:56] <Gordon> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M MC-34749 -Djava.net.preferIPv4Stack=true
#735 [21:56] <mattym> Gordon, You added extra stuff there, remove the MC-34749
#736 [21:56] <mattym> Should be:
#737 [21:56] <mattym> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M -Djava.net.preferIPv4Stack=true
#738 [21:57] <Gordon> yep sorry my bad. another tech support idiot lol
#739 [21:57] <mattym> Koooji, Uninstall the other VPN's I also see Avast Secure line, and cyberghost
#740 [21:58] <Koooji> ok
#741 [21:58] <mattym> Koooji, Make sure you restart the PC after all are uninstalled.
#742 [21:58] <Koooji> ok
#743 [21:59] <Koooji> I have no avast
#744 [22:00] <mattym> Koooji, Try just looking for SecureLine
#745 [22:00] <Gordon> +mattym yIt work now thanks a lot. Quick question. Should I do this after every update. Is this solution permanent?
#746 [22:00] <Koooji> I find nothing
#747 [22:00] <Gordon> I tried to open the newest snapshot but still have the same issue. But the 1.15.2 still works after your fix
#748 [22:00] <mattym> Gordon, The setting on the Latest Release profile "should" remain there, but if you have other launcher profiles, you will need to add it to them as well
#749 [22:01] <Koooji> where do i go to delete it?
#750 [22:01] <Gordon> Is there a more permanent fix for it ?
#751 [22:01] <mattym> Koooji, Uninstall it from the Programs and Features (or Add/Remove Programs) option in Control Panel.
#752 [22:01] <mattym> Gordon, No
#753 [22:03] <mattym> Koooji, Remove whatever you can find, then restart the PC, come back to the chat if you are still getting the issue.
#754 [22:03] <mattym> Gordon, It has to do with a setting on the computer, a setting that should not be changed, as it would likely cause worse problems.
#755 [22:04] <Gordon> Final 3 questions cause I dont wanna bug you anymore than I should.Would a pc formatting work? What is the root cause? Should I do the jvm from now on to every new snapshot and new update? Thank you for your time. You are doing gods work
#756 [22:04] <mattym> Gordon, Just add the argument to any of the profiles on the Installations tab. They should always remain there.
#757 [22:05] <mattym> Gordon, If for any reason you delete files for the launcher from .minecraft, you may need to re-add them, otherwise as long as its in the default profiles, it should not change between updates.
#758 [22:06] * ponnyhunter [webchat@modemcable086.201-70-69.static.videotron.ca] has joined #minecrafthelp
#759 [22:06] * ponnyhunter [webchat@modemcable086.201-70-69.static.videotron.ca] has joined #minecrafthelp
#760 [22:06] * ponnyhunter [webchat@modemcable086.201-70-69.static.videotron.ca] has left #minecrafthelp
#761 [22:06] * TestTest [webchat@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#762 [22:07] * LostConnectionToMySon [webchat@modemcable086.201-70-69.static.videotron.ca] has joined #minecrafthelp
#763 [22:08] <Koooji> im removing everything and restarting my pc when done ok thanks
#764 [22:08] * TestTest [webchat@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Client Quit)
#765 [22:09] <Gordon> +mattym thanks a lot if there was a rating it would be 6/5. Keep doing what you doing my friend
#766 [22:09] * Gordon [webchat@2.58.194.140] has quit. (Quit: webchat.esper.net)
#767 [22:11] <LostConnectionToMySon> Hi guys, I'm on MacOS 10.14.6 running Minecraft 1.15.1 on a server together with my son in Sweden. As of today I'm getting an java.io.exception error lost connection to peer. Only solution I've found so far would be to remove my login, from the server files, but that would empty my inventory in which I have things that my 8 year old entrusted me to
#768 [22:11] <LostConnectionToMySon> keep safe. Is there any other solution? I have a complete server backup from 2020-03-29, can I copy only my UUID file from there as I have most of the things in that case?
#769 [22:15] * polius [webchat@180.pool85-52-123.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#770 [22:16] <mattym> You can try, but also make a backup copy of the more recent one before you try. Although I am not sure why desetting that file would help with that issue.
#771 [22:18] <Koooji> im restarting
#772 [22:18] * Koooji [webchat@bras-base-anclpq0104w-grc-05-70-50-166-120.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#773 [22:19] <LostConnectionToMySon> My understanding would be that deleting that file would allow for my user to login as if it accessed the server for the first time.
#774 [22:19] <LostConnectionToMySon> Questions is if it would allow to access me for the first time since the day that I was there in 2020-03-29
#775 [22:22] * Savage102 [webchat@204.153.3.74] has joined #minecrafthelp
#776 [22:23] * Koooji [webchat@bras-base-anclpq0104w-grc-05-70-50-166-120.dsl.bell.ca] has joined #minecrafthelp
#777 [22:23] <Savage102> i am trying to log into my secondary minecraft account but am unable to login
#778 [22:23] <Koooji> i am back
#779 [22:24] <Koooji> oh my god it still won't work
#780 [22:25] <Savage102> wait is this not an actual support chat or is this just other players that try and help with tech issues?
#781 [22:30] <Koooji> mattym
#782 [22:32] <mattym> Koooji, Ok let's try a different version of the HJT log. Make sure you delete the old download first so you dont get them confused.
#783 [22:32] <Koooji> wait what download?
#784 [22:32] <mattym> Koooji, The hijackthis download from before
#785 [22:32] <Koooji> how do i delete it?
#786 [22:32] * G8 [webchat@99-90-166-58.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#787 [22:33] <mattym> Koooji, Remove it from the location you downloaded it to.
#788 [22:33] <Koooji> uh
#789 [22:33] <G8> I am renting a server monthly, right now I can't connect to it. Tried logging in and out, exiting, etc..to no avail. Any ideas as to why I can't connect?
#790 [22:33] <Koooji> idk where it's gone
#791 [22:34] <mattym> G8, Contact your host.
#792 [22:34] <mattym> Koooji, Ok just do the new instructions then. One moment.
#793 [22:35] <Koooji> ok
#794 [22:35] * Statisticq [webchat@cpc98280-walt21-2-0-cust167.13-2.cable.virginm.net] has joined #minecrafthelp
#795 [22:35] <mattym> ??> Koooji tools/hjtfork
#796 [22:35] <Mightyena> Koooji: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#797 [22:35] <Mightyena> Koooji: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#798 [22:35] <Koooji> i like the size of this file btw
#799 [22:35] <Statisticq> i cant sign into my account and when i do forgot password it doesnt send any emails to me. what should i do?
#800 [22:36] <mattym> ??> Statisticq account/send-email
#801 [22:36] <Mightyena> Statisticq: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#802 [22:36] <G8> mojang is the host, that led me here lol
#803 [22:37] <Statisticq> but dont have the prepaid card anymore what can i do?
#804 [22:37] <mattym> G8, You need to contact Mojang support.
#805 [22:37] <Statisticq> i have and they ignored me
#806 [22:37] <Statisticq> i even looked at the ticket today its been 2 and a half years still no response
#807 [22:38] * G8 [webchat@99-90-166-58.lightspeed.wepbfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#808 [22:38] <Statisticq> :/
#809 [22:38] <Koooji> mattym https://paste.ubuntu.com/p/HgKw9vSChG/
#810 [22:38] * Savage102 [webchat@204.153.3.74] has quit. (Quit: webchat.esper.net)
#811 [22:38] <mattym> Statisticq, If you cannot provide the card code, then there is nothing you can do.
#812 [22:38] <Statisticq> then thats it i can never access my account ever again
#813 [22:39] <Statisticq> great thanks anyways
#814 [22:39] <mattym> Koooji, Ok do the next set of instructions, and let me know once you have finished
#815 [22:39] <Koooji> ok
#816 [22:40] <mattym> ??> Koooji win/hosts/edit
#817 [22:40] <Mightyena> Koooji: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#818 [22:40] <Mightyena> Koooji: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#819 [22:40] <Koooji> what??
#820 [22:40] <Koooji> what is the start menu
#821 [22:42] <mattym> Koooji, The Windows button
#822 [22:42] * max4 [webchat@c-73-110-208-66.hsd1.il.comcast.net] has joined #minecrafthelp
#823 [22:42] <Koooji> ok
#824 [22:43] <max4> when ever i get into a server my ping is skyhigh and i get kicked shortly after, this happens to no other games
#825 [22:43] <max4> i have tried unistalling it and reinstalling it
#826 [22:44] <max4> anyone know a solution?
#827 [22:44] * Statisticq [webchat@cpc98280-walt21-2-0-cust167.13-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#828 [22:45] <Koooji> not sure about what i gotta do..
#829 [22:45] <mattym> Koooji, Did you get the file opened?
#830 [22:45] <Koooji> im on the notepad
#831 [22:46] <Koooji> nvm done it
#832 [22:46] <Koooji> sooo
#833 [22:46] <Koooji> what now?
#834 [22:47] <mattym> Koooji, In the text file that opened you should see two lines at the bottom that contain mojang somewhere in them.
#835 [22:47] <Koooji> uh?
#836 [22:48] <Koooji> i just still have my notepad
#837 [22:48] <Koooji> with %SystemRoot%\System32\drivers\etc\hosts in it
#838 [22:48] * FamilyGuyFunnies [webchat@cpe-184-56-215-132.neo.res.rr.com] has joined #minecrafthelp
#839 [22:48] <mattym> Koooji, no read the instructions again.
#840 [22:49] <FamilyGuyFunnies> I need some help with an issue
#841 [22:49] <Koooji> i did run as an administrator
#842 [22:50] <Koooji> pressed file and open
#843 [22:50] <FamilyGuyFunnies> I have two issues and i cant figure out why. For one, whenever i open minecraft to launch the game two launchers are open and i have to force close both of them to get to the game itself, and also i cannot see any skins besides my own.
#844 [22:50] <Koooji> put %SystemRoot%\System32\drivers\etc\hosts as the file name
#845 [22:51] <Koooji> and then Open?
#846 [22:51] <mattym> Yes
#847 [22:51] <Koooji> ok then?
#848 [22:51] <mattym> ??> FamilyGuyFunnies av/adwcleaner
#849 [22:51] <Mightyena> FamilyGuyFunnies: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#850 [22:51] <Mightyena> FamilyGuyFunnies: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#851 [22:52] <mattym> Koooji, What do you see in the file that opens.
#852 [22:52] <Koooji> it didnt open anything
#853 [22:52] <FamilyGuyFunnies> i have already checked for maleware and there is nothing on my pc so thats why im confused
#854 [22:52] <Koooji> i have a notepad that has been renamed to hosts
#855 [22:52] <Koooji> thats it
#856 [22:55] <mattym> FamilyGuyFunnies, run the program that was linked
#857 [22:57] <mattym> Koooji, it's just a blank document?
#858 [22:57] <Koooji> yes
#859 [22:57] <Koooji> named "hosts"
#860 [22:58] <Koooji> hosts - Notepad
#861 [23:01] <mattym> Koooji, Ok just to double check, in the notepad program you choose File from the top menu, then select open.
#862 [23:01] <Koooji> ok
#863 [23:02] <mattym> In the window that pops up, you should see a line that says "File Name" with a box next to it.
#864 [23:02] <Koooji> yes
#865 [23:02] * max4 [webchat@c-73-110-208-66.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#866 [23:03] <mattym> Put the hosts location there (%systemroot%....) and clicked the Open button next to that line.
#867 [23:03] <Koooji> wait what
#868 [23:04] <Koooji> where do I put the hosts location?
#869 [23:06] <mattym> Koooji, When you press file then open in the notepad app, what do you see?
#870 [23:07] <Koooji> a window named "Open"
#871 [23:07] <Koooji> its like im in files
#872 [23:07] <Koooji> I see "Files Name : "
#873 [23:07] <Koooji> on the right of files name I see
#874 [23:08] <Koooji> a bow with an arrow at the end of Text Documents (*txt)
#875 [23:08] * halina [webchat@c-67-190-28-176.hsd1.co.comcast.net] has joined #minecrafthelp
#876 [23:08] <mattym> Next to File name there should be a blank box, put the path there.
#877 [23:09] <Koooji> path?
#878 [23:09] <mattym> The %systemroot%.... line from the instructuons
#879 [23:10] <Koooji> I write "%systemroot%...." ?
#880 [23:10] <mattym> Koooji, No, you write the full line the instructions gave you.
#881 [23:11] <Koooji> this
#882 [23:11] <Koooji> %SystemRoot%\System32\drivers\etc\hosts
#883 [23:11] <mattym> Yes
#884 [23:11] <Koooji> ok
#885 [23:11] <Koooji> done
#886 [23:11] * Muddy [webchat@c-71-57-90-79.hsd1.il.comcast.net] has joined #minecrafthelp
#887 [23:12] <mattym> After you put it in that blank box, hit the Open button that is right next to it
#888 [23:12] <Koooji> ok
#889 [23:12] <halina> would my old Premium Minecraft Account be the microsoft account ive been using to play?
#890 [23:12] <Koooji> it still does the exact same thing
#891 [23:12] <Muddy> Everytime I try to play older versions of minecraft my game crashes and it says No OpenGL context found in the current thread. How do I fix this?
#892 [23:13] <mattym> Koooji, There is nothing at all written in the open notepad?
#893 [23:13] <Koooji> no
#894 [23:14] <mattym> halina, Microsoft accounts have nothing to do with the Java Edition.
#895 [23:16] <halina> Ive been using a microsoft account to sign into minecraft on my PS4, but my PS4 broke. So is there any way i can recover the worlds that i had onto the java edition?
#896 [23:17] <mattym> Koooji, Not sure what to tell you, the report showed problematic lines in that file. So if you are not seeing them there, something is up. If the file really is empty, can you try the log in again.
#897 [23:17] <mattym> halina, No
#898 [23:18] <Koooji> but mattym are you sure to understand my problem
#899 [23:18] <mattym> Yes
#900 [23:18] <Koooji> it says the authentification servers are down for maintenance
#901 [23:18] <Koooji> and the official launcher says that im offline
#902 [23:19] * halina [webchat@c-67-190-28-176.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#903 [23:19] <mattym> Koooji, Becaus the lines in your hosts file are preventing the launcher from seeing the authentication server, because you used an alt/piracy tool.
#904 [23:20] <Koooji> can't your staff fix this?
#905 [23:20] <Koooji> it really sucks
#906 [23:20] <Koooji> a guy told me he gave me a free minecraft account
#907 [23:20] <Koooji> didnt know it would like "ban" me
#908 [23:21] <Koooji> :/..
#909 [23:21] <mattym> Koooji, Its a problem on your PC that you caused yourself. And you either havent followed the instructions properly or have severely messed up the settings on your computer.
#910 [23:23] <Muddy> Im gonna post this again. Everytime I try to play older versions of minecraft my game crashes and it says No OpenGL context found in the current thread. How do I fix this?
#911 [23:23] <Koooji> It's impossible to fix it??
#912 [23:24] <mattym> Muddy, Only on older versions?
#913 [23:24] <Muddy> Yes
#914 [23:25] <mattym> Muddy, That's odd, that error would usually effect all versions at the same time.
#915 [23:25] <mattym> Are you on a laptop?
#916 [23:25] <Muddy> Yes
#917 [23:25] <mattym> Nvidia hardware?
#918 [23:27] <Muddy> Yeah I have a laptop with a gtx 1050 and an i7
#919 [23:28] <mattym> Ok, do you have the Geforce Experience app installed?
#920 [23:29] * Koooji [webchat@bras-base-anclpq0104w-grc-05-70-50-166-120.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#921 [23:29] <Muddy> I do
#922 [23:29] <mattym> Ok open that up and click on the setting button, the gear shaped icon.
#923 [23:30] <Muddy> Ok I did it
#924 [23:30] <mattym> In settings there should be some options on the left, click on the games one (not the games option on the top, the one on the left)
#925 [23:31] <mattym> Do you see that?
#926 [23:31] <Muddy> yes
#927 [23:31] <mattym> Ok, do you see either a Battery Boost or Whisper Mode option there?
#928 [23:32] <Muddy> I see battery boost
#929 [23:32] <mattym> Ok make sure that is set to off.
#930 [23:32] <Muddy> Ok
#931 [23:33] <mattym> The save the settings if it gives that option or just close out of Geforce Experience
#932 [23:33] <mattym> Then test the game again.
#933 [23:33] <Muddy> Ok
#934 [23:34] <Muddy> Crashed with the same error
#935 [23:35] <mattym> Try the following instructions from Mightyena to make sure the game gets a clean version of the profiles.
#936 [23:35] <mattym> ??> Muddy win/reinst
#937 [23:35] <Mightyena> Muddy: You may need to reinstall the locally installed files that Minecraft puts into place.
#938 [23:35] <Mightyena> Muddy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#939 [23:35] <Muddy> Ok
#940 [23:39] <Muddy> It opened but the game crashed while I tried to make the game fullscreen
#941 [23:39] <Muddy> and now it crashes with the same error
#942 [23:39] * amishi [webchat@76-211-205-241.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#943 [23:39] <amishi> hi
#944 [23:40] <amishi> i have a mojang account and a microsoft minecraft game
#945 [23:40] <amishi> but when i sign onto java it says error
#946 [23:40] <amishi> i checked my password and everything but it isn't working, please help!!!
#947 [23:40] <amishi> how do i log in?
#948 [23:41] <mattym> Muddy, And 1.15.2 works without any of those issues at all?
#949 [23:42] <Muddy> Yes 1.15.2 is the only version I can actually play
#950 [23:42] <Muddy> 1.15.1 doesnt even work
#951 [23:44] <mattym> That is extremely odd, as an OpenGL issue shouldn't depend on version, if anything it should be the opposite. Where older versions worked and had issues on newer.
#952 [23:46] <mattym> ??> Muddy launcher/log
#953 [23:46] <Mightyena> Muddy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#954 [23:46] <Muddy> As far as I remember this started after 1.13 released
#955 [23:46] <mattym> Do those instructions with a version that is crashing
#956 [23:49] <Muddy> https://paste.ubuntu.com/p/J2nR8nwWns/
#957 [23:51] * Gavin [webchat@CPEf0f249060893-CMf0f249060890.cpe.net.cable.rogers.com] has joined #minecrafthelp
#958 [23:51] <Gavin> Hey
#959 [23:51] <Gavin> Is this place still active
#960 [23:53] * Gavin [webchat@CPEf0f249060893-CMf0f249060890.cpe.net.cable.rogers.com] has quit. (Client Quit)
#961 [23:54] <mattym> Muddy, You will need to check in 1.15.2, but the game is actually using the Nvidia hardware right?
#962 [23:55] <Muddy> I actually dont know if it is
#963 [23:55] <mattym> Open a world in 1.15.2 and hit F3
#964 [23:56] <mattym> On the left part of the screen you should see the display section, it should say what graphics device is being used.
#965 [23:56] <Muddy> Ill try it as soon as it opens
#966 [23:57] <mattym> Sorry, right part of screen when F3 is on.
#967 [23:57] <Muddy> It says gtx 1050
#968 [23:58] <mattym> Ok
#969 [23:58] <mattym> Yeah, unfortunately I can only find one other person that ran into this issue and they never found a fix. I also need to get going now myself
#970 [23:59] <Muddy> Ok
#971 [23:59] <Muddy> Ill try and see if I can find a fix