#1 [00:03] * Muddy [webchat@c-71-57-90-79.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#2 [00:12] * IGamings [webchat@CPE105611a25bbf-CM105611a25bbd.cpe.net.cable.rogers.com] has joined #minecrafthelp
#3 [00:13] <IGamings> i lost access to my old account IGN:IGamings12
#4 [00:16] <IGamings> I cant remember what i did but something happend to it when i was trying to fix my email
#5 [00:33] * Michelle [webchat@024-197-163-209.biz.spectrum.com] has joined #minecrafthelp
#6 [00:35] <Michelle> Question... If I were to get Minecraft beta (for the purpose of using RTX Ray Tracing), would this delete my servers? Or make them inaccessible in some way? (This is for Minecraft Windows 10)
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#9 [00:59] * ENGEL [webchat@108-193-143-61.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#10 [01:00] <ENGEL> I NEED HELP WITH LAUNCHING MINECRAFT
#11 [01:01] <ENGEL> HI
#12 [01:04] <ENGEL> THERE SAYS THAT THE GAME STOP WORKING
#13 [01:34] * Helpneeded [webchat@cpe-108-184-22-7.socal.res.rr.com] has joined #minecrafthelp
#14 [01:37] <Helpneeded> Hey, I have a i7 8th gen and my frames are getting stuck at 63 fps I have my minecraft settings set at unlimited so I know thats not the problem. For example if I look at at the void I still get 63 fps but if I tab out of minecraft for couple of seconds it jumps all the way to 1000 i know this because of my nividia fps counter but it suddenly drop
#15 [01:37] <Helpneeded> s back to 63 as soon as I tab back in.. Any solutions?
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#17 [01:44] * testhelpuser [webchat@116.86.169.98] has joined #minecrafthelp
#18 [01:44] <testhelpuser> Hi
#19 [01:45] <testhelpuser> I tried to migrate minecraft account to new mojang email but I wrong entered an existing one
#20 [01:52] * helpwanted [webchat@cpe-108-184-22-7.socal.res.rr.com] has joined #minecrafthelp
#21 [01:53] <helpwanted> I know I have a PC that can get well above 500 fps. and my minecraft setting is set to unlimited fps despite that even while looking at the ground or the void I get a 150 fps but when I tab out and tab back in after a few short seconds I see my fps spikes up to 500+ but drops back down immediately I have a gtx 1060 and i run the game with my proces
#22 [01:53] <helpwanted> sor which is an i7 8750H but I still cannot fix this problem. Any idea on how to fix this??
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#24 [02:19] * _scyphr [webchat@122-60-188-176-adsl.sparkbb.co.nz] has joined #minecrafthelp
#25 [02:20] <_scyphr> Hi, I just bought minecraft but I cannot log into the launcher as it says "invalid password or email". However, I can log in through my phone on the minecraft site. Any help?
#26 [02:26] * _scyphr [webchat@122-60-188-176-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#27 [02:32] * Cosmic [webchat@45-16-218-162.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#28 [02:34] <Cosmic> I bought Minecraft java, downloaded everything and the launcher, click play but it always says error and wont actually open Minecraft. I have uninstalled and re-installed several times, deleted all files and downloaded again but nothing seems to work. Any help would be appreciated
#29 [02:35] <Cosmic> I have a cyberpower pc which runs every game well including escape from tarkov so its not my specs
#30 [02:38] * Jack [webchat@88-110-41-42.dynamic.dsl.as9105.com] has joined #minecrafthelp
#31 [02:39] * Jack is now known as Guest78242
#32 [02:39] <Guest78242> Hi, when I press play in the launcher the screen goes black. I can hear the menu but not see it. Any help?
#33 [02:40] * Guest78242 [webchat@88-110-41-42.dynamic.dsl.as9105.com] has quit. (Client Quit)
#34 [02:41] * Jack [webchat@88-110-41-42.dynamic.dsl.as9105.com] has joined #minecrafthelp
#35 [02:41] * Jack is now known as Guest91437
#36 [02:42] <Guest91437> Hi, the screen goes black when I press play on the launcher. I can hear the menu but not see it.
#37 [02:42] <Cosmic> :(
#38 [02:42] * Guest91437 [webchat@88-110-41-42.dynamic.dsl.as9105.com] has quit. (Client Quit)
#39 [02:45] * Brofist [webchat@nat-120.starnet.cz] has joined #minecrafthelp
#40 [02:45] <Brofist> Hello
#41 [02:45] <Brofist> I have a problem
#42 [02:45] <Brofist> I can't import my profile bcs i forgot username
#43 [02:52] * Jack [webchat@88-110-41-42.dynamic.dsl.as9105.com] has joined #minecrafthelp
#44 [02:52] <Jack> Hi
#45 [02:52] * Cosmic [webchat@45-16-218-162.lightspeed.ltrkar.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#46 [02:52] * Jack is now known as Guest56377
#47 [02:53] <Guest56377> When I press the play button on the launcher the screen turns black. I can hear the menu but not see it. Any help?
#48 [02:54] <Brofist> IDK
#49 [02:54] <Guest56377> ?
#50 [03:00] * Guest56377 [webchat@88-110-41-42.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#51 [03:02] * Jackawock [webchat@88-110-41-42.dynamic.dsl.as9105.com] has joined #minecrafthelp
#52 [03:02] <Jackawock> When I press the play button on the launcher the screen turns black. I can hear the menu but not see it. Any help?
#53 [03:10] <Jackawock> ?
#54 [03:48] * Giuseh_ [webchat@host221-160-dynamic.41-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#55 [03:49] <Giuseh_> Hi, i was trying to connect into the launcher but when i click on login it tells me i have to connect into an Internet Connection. how can i resolve it ?
#56 [03:53] * Pingu [webchat@c-73-136-162-97.hsd1.tx.comcast.net] has joined #minecrafthelp
#57 [03:54] <Pingu> Could anyone help me with a minecraft server error? I've port forwarded correctly, but I get an error when trying to join from my external IP
#58 [03:55] <GreyVulpine> Some routers can't deal with NAT loopback, you may need to use your internal IP within your LAN, while people need your external from outside your LAN
#59 [03:56] <Pingu> If i connected my pc to a hotspot and then tried to connect using the external do you think that would work?
#60 [03:57] <GreyVulpine> Why are you trying an external anyways?
#61 [03:57] <Pingu> Just trying to see if its working
#62 [03:58] <GreyVulpine> Have somebody else try to connect via your external
#63 [03:58] <GreyVulpine> Some budget router/modems can't deal with NAT loopback, connecting with an external IP within your LAN
#64 [03:58] * Pingu [webchat@c-73-136-162-97.hsd1.tx.comcast.net] has quit. (Client Quit)
#65 [04:00] <Giuseh_> Hi, i was trying to connect into the launcher but when i click on login it tells me i have to connect into an Internet Connection. how can i resolve it ?
#66 [04:02] * RandomV0x3L [~RandomV0x@213.94.82.34.bc.googleusercontent.com] has quit. (Quit: ZNC 1.7.3 - https://znc.in)
#67 [04:12] * ZyphiNiko [webchat@74.205.151.207] has joined #minecrafthelp
#68 [04:12] <ZyphiNiko> heyakk
#69 [04:12] <ZyphiNiko> aight I need yalls help but ive owned Minecraft for a little while now but its starting to not launch and I have tried to re-downloaded and all that but I cant really find things that work? If yall got any ideas tell me
#70 [04:12] <ZyphiNiko> by not launch i mean more of I can open up the launcher and open up the game but then its frozen on the loading screen
#71 [04:13] * ZyphiNiko [webchat@74.205.151.207] has quit. (Client Quit)
#72 [04:30] * dimasmg24 [webchat@128.1.218.87.dynamic.jazztel.es] has joined #minecrafthelp
#73 [04:30] <dimasmg24> hello, i have created a server and my friends cant join
#74 [04:31] <dimasmg24> when i created the server 2/3 weeks ago, it worked good, but now, they cant join, why?
#75 [04:32] <GreyVulpine> Check your port forwarding?
#76 [04:33] <dimasmg24> i have opened it in my router
#77 [04:33] <GreyVulpine> Make sure your computer's ip address hasn't changed since then
#78 [04:33] <dimasmg24> yes, it has no changed
#79 [04:34] <GreyVulpine> Both your public and private ip addresses?
#80 [04:35] <dimasmg24> i have checked now and yes, it has changed my ip public, but why??
#81 [04:36] <GreyVulpine> ISPs give consumers non-static IP addresses. Just how it works.
#82 [04:37] <dimasmg24> oh...
#83 [04:37] <dimasmg24> so in time i should check it??
#84 [04:37] <GreyVulpine> Yes
#85 [04:37] <dimasmg24> ok ok... TY SO MUCH MAN
#86 [05:25] * polius [webchat@180.pool85-52-123.dynamic.orange.es] has joined #minecrafthelp
#87 [05:25] <polius> I have a laptop and the f3 f4 keys etc are secondary so the main key is another and to use the f3 I need to give the shift as I can activate the special keys like f3+g f3+q etc
#88 [05:27] <polius> whow can i use the especial keys like f3+g f3+a f3+q etc?
#89 [05:27] * polius [webchat@180.pool85-52-123.dynamic.orange.es] has quit. (Client Quit)
#90 [05:29] * polius [webchat@180.pool85-52-123.dynamic.orange.es] has joined #minecrafthelp
#91 [05:29] <polius> I have a laptop and the f3 f4 keys etc are secondary so the main key is another and to use the f3 I need to give the shift. whow can i activate the special keys like f3+g f3+q etc?
#92 [06:22] * TheAbdul [webchat@5.172.239.151] has joined #minecrafthelp
#93 [06:22] <TheAbdul> hello
#94 [06:22] <TheAbdul> I turned my account into microsoft
#95 [06:23] <TheAbdul> iv played on java since 2012
#96 [06:23] <TheAbdul> and now i litteraly cannot login on my account
#97 [06:23] <TheAbdul> Mi nick same as on this chat
#98 [06:27] <polius> I have a laptop and the f3 f4 keys etc are secondary so the main key is another and to use the f3 I need to give the shift. whow can i activate the special keys like f3+g f3+q etc?
#99 [06:29] * cehz [webchat@cpc103412-donc13-2-0-cust333.17-1.cable.virginm.net] has joined #minecrafthelp
#100 [06:29] <cehz> Hey
#101 [06:29] <TheAbdul> support seams not working today
#102 [06:29] <cehz> ye
#103 [06:30] <cehz> it doesnt let me login to mc
#104 [06:30] <TheAbdul> me too
#105 [06:30] <TheAbdul> somethng changed this ngiht
#106 [06:30] <cehz> does it just say invalid email or password?
#107 [06:30] <TheAbdul> java?
#108 [06:30] <cehz> ye
#109 [06:30] <TheAbdul> same problem
#110 [06:30] <cehz> i reset my password yesterday
#111 [06:30] <cehz> and i have it on a notepad
#112 [06:30] <cehz> so i am typing it correctly
#113 [06:30] <cehz> alongside my email
#114 [06:31] <cehz> idk it is a bug because i can log into the mojang website but not the minecraft launcher
#115 [06:32] <cehz> TheAbdul
#116 [06:33] * TheSilentLink [~TheSilent@host86-156-32-163.range86-156.btcentralplus.com] has quit. (Ping timeout: 204 seconds)
#117 [06:35] * TheSilentLink [~TheSilent@host86-152-212-87.range86-152.btcentralplus.com] has joined #minecrafthelp
#118 [06:45] * lotte [webchat@d54C1A6B5.access.telenet.be] has joined #minecrafthelp
#119 [06:45] <lotte> hi
#120 [06:46] * lotte [webchat@d54C1A6B5.access.telenet.be] has quit. (Client Quit)
#121 [06:46] * lotte [webchat@d54C1A6B5.access.telenet.be] has joined #minecrafthelp
#122 [06:46] <lotte> hello, i am trying to log in to my account but can i have an old acc?
#123 [06:48] * Phantom98 [webchat@70.16.108.90] has joined #minecrafthelp
#124 [06:49] <lotte> hello, i am trying to log in to my account but can i have an old acc?
#125 [06:51] <Phantom98> I have been having a problem with my unmodded install of minecraft on ubuntu 19.10. every time I try to connect to a sever, it gives me an error that the authentication servers are down. Running minecraft.deb fixes the problem but it stops working again after I close the game. Thanks for your help.
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#127 [06:52] * TheAbdul [webchat@5.172.239.151] has quit. (Quit: webchat.esper.net)
#128 [07:31] * Lachierules_2012 [webchat@1.156.16.11] has joined #minecrafthelp
#129 [07:33] <Lachierules_2012> Hi there my realms is currently facing extreme lag after i entered a command
#130 [07:34] <Lachierules_2012> its been 10 minutes, ive rebutted both the game and computer but its still facing lag and kicking me out of the server after a few minites
#131 [07:39] * Marcus [webchat@n106-71-42-50.rdl2.qld.optusnet.com.au] has joined #minecrafthelp
#132 [07:42] <Marcus> I've been having performance issus with my game with many fps drops and I cant play for more then 2 minutes without a crash. I would like to make a change from java to the windows 10 edition. will raytracing still be avalible on the W10 eddition?
#133 [07:57] * Rebel_Yell [webchat@host-176-36-110-239.la.net.ua] has joined #minecrafthelp
#134 [07:59] <Rebel_Yell> hi. I paid for the game on the official website but did not receive it
#135 [08:01] * Rebel_Yell [webchat@host-176-36-110-239.la.net.ua] has quit. (Client Quit)
#136 [08:06] * Vata_ [webchat@93-142-153-62.adsl.net.t-com.hr] has joined #minecrafthelp
#137 [08:06] <Vata_> Hey
#138 [08:07] <Vata_> When i type my login info it says that it isnt correct
#139 [08:07] <Vata_> but i changed it recently and it wont work now
#140 [08:08] * Bryanings [webchat@cpc72457-sotn15-2-0-cust885.15-1.cable.virginm.net] has joined #minecrafthelp
#141 [08:09] * Vata_ [webchat@93-142-153-62.adsl.net.t-com.hr] has quit. (Client Quit)
#142 [08:10] <Bryanings> I bought minecraft in like 2011 roughly and my account name for it was 'bryanings' and i cannot remember because it was so long ago what email i used as i was very young so i cant log in to it today i even know the password for the old account
#143 [08:14] <Marcus> Bryanings yeah same thing happend to me ages ago. To recover it you have to have proof of purchase and it was on my mums card so i never got it back
#144 [08:15] <Bryanings> yea i bet mines on my mums card too and cba to find out what card it is and look at statements from 9 years ago ;'(
#145 [08:16] * Feonigz [webchat@79.191.135.172.ipv4.supernova.orange.pl] has joined #minecrafthelp
#146 [08:16] <Feonigz> ;
#147 [08:16] <Feonigz> ;
#148 [08:45] * Jesse [webchat@27.104.214.75] has joined #minecrafthelp
#149 [08:45] <Jesse> Hi there
#150 [08:47] <Jesse> I bought java version minecraft wrongly, my kid can't play it, could I apply refund
#151 [09:01] * bluesvya [webchat@78.167.70.135] has joined #minecrafthelp
#152 [09:02] <bluesvya> i can’t play anything! the game won’t let me do anything. i couldn't even play survival mode.
#153 [09:04] * bluesvya [webchat@78.167.70.135] has joined #minecrafthelp
#154 [09:05] <bluesvya> i can’t play. it says that i have to login with my xbox account but my friends can play without having an xbox account?
#155 [09:06] * bluesvya [webchat@78.167.70.135] has quit. (Client Quit)
#156 [09:27] * Natalie [webchat@host224-252-dynamic.0-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#157 [09:27] <Natalie> I can't log in my mojang account, when i click the log in button it don't work
#158 [09:30] <Natalie> Absol I can't log in my mojang accoun, when i click the log-in button it doesn't do nothing
#159 [09:37] * y9 [webchat@cpe-74-133-143-98.kya.res.rr.com] has joined #minecrafthelp
#160 [09:38] * y9 [webchat@cpe-74-133-143-98.kya.res.rr.com] has quit. (Client Quit)
#161 [10:05] * Shywizz [webchat@89-157-221-42.rev.numericable.fr] has joined #minecrafthelp
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#163 [10:10] * Mark_ [webchat@pool-108-35-143-221.nwrknj.fios.verizon.net] has joined #minecrafthelp
#164 [10:13] * Kate_DJ [webchat@101.179.147.107] has joined #minecrafthelp
#165 [10:13] <Mark_> Hello, to make a long story short i wanted to get minecraft bedrock edition and i realized that you can get it if you had minecraft java edition when windows 10 was free. I went to go and redeem it in the windows store and it said that it was already redeemed. I contacted microsoft and they said that I would have to contact over here for it so I am
#166 [10:13] <Mark_> lost on what to do
#167 [10:19] * Galaxy_2Alex_ [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#168 [10:19] * Galaxy_2Alex_ is now known as Galaxy_2Alex
#169 [10:20] * TheSilentLink [~TheSilent@host86-152-212-87.range86-152.btcentralplus.com] has quit. (Ping timeout: 204 seconds)
#170 [10:20] <Kate_DJ> Just downloaded Minecraft Java Edition on an old HP PC with Windows 10 Home installed and up-to-date. PC has an Intel(R) Q35 Express Chipset Family Adapter. Error message when starting to play Minecraft is "GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#171 [10:20] * TheSilentLink [~TheSilent@host86-152-212-87.range86-152.btcentralplus.com] has joined #minecrafthelp
#172 [10:21] <Galaxy_2Alex> Kate_DJ, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#173 [10:23] * Mark_ [webchat@pool-108-35-143-221.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
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#175 [10:26] * TheSilentLink_ [~TheSilent@host86-152-212-87.range86-152.btcentralplus.com] has joined #minecrafthelp
#176 [10:26] * TheSilentLink_ [~TheSilent@host86-152-212-87.range86-152.btcentralplus.com] has quit. (Remote host closed the connection)
#177 [10:29] * Kate_DJ [webchat@101.179.147.107] has joined #minecrafthelp
#178 [10:30] * TheSilentLink [~TheSilent@host86-152-212-87.range86-152.btcentralplus.com] has joined #minecrafthelp
#179 [10:30] <Kate_DJ> Here is my DxDiag report https://paste.ubuntu.com/p/6PmJj9n32d/, problem is GLFW error 65542: WGL: The driver does not appear to support OpenGL
#180 [10:31] <Galaxy_2Alex> Kate_DJ, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#181 [10:32] <Kate_DJ> You mean I should go back to prev version of Windows and then I can still run Minecraft Java edition?
#182 [10:33] <Galaxy_2Alex> Kate_DJ, You may be able to, but there is no guarantee. This is a very old system, far below the current minimum system requirements. If it works, it may only work for very old versions of the game.
#183 [10:34] <Kate_DJ> thanks, yes it is very old, have def got our money's worth out of it but I guess it really is too old now
#184 [10:41] * PkmAngela [webchat@116.73.140.140] has joined #minecrafthelp
#185 [10:42] <PkmAngela> Wanted to ask, is any one unable to login in Minecraft or unable to reset password?
#186 [10:42] <Galaxy_2Alex> PkmAngela, What does it say when you try?
#187 [10:43] <PkmAngela> Invalid Email and Password on both Website and the Client.
#188 [10:43] <Galaxy_2Alex> ??> PkmAngela win/hosts
#189 [10:43] <Mightyena> PkmAngela: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#190 [10:43] <Mightyena> PkmAngela: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#191 [10:44] * Kate_DJ [webchat@101.179.147.107] has quit. (Quit: webchat.esper.net)
#192 [10:45] <PkmAngela> https://paste.ubuntu.com/p/H9gqSMPzSW/
#193 [10:46] <Galaxy_2Alex> PkmAngela, And what happens when you try to reset the password?
#194 [10:46] * Lutzee [~ltuzee@iss.lutzee.net] has joined #minecrafthelp
#195 [10:46] <PkmAngela> It says "if there is an account, we have sent an email" when I tried to rest via Mojang site or Minecraft. But when I go to the Email, there is no "password reset" mail sent.
#196 [10:47] <Galaxy_2Alex> PkmAngela, Send an email to Mojang with your Transaction ID and/or gift code, and any other relevant information, through this form: https://help.minecraft.net/hc/en-us/requests/new
#197 [10:47] <Galaxy_2Alex> PkmAngela, IMPORTANT: If you do not have access to your account email address inbox anymore, please use a different email address for "Your email address" and explain your situation in the "What can we help with?" box, and include your previous email address there.
#198 [10:47] <Galaxy_2Alex> Please also make sure that you receive an automated reply right after sending in the request. If you have not, and you checked all email folders, contact Mojang again using a different email address, and make sure you receive an automated reply.
#199 [10:47] <Galaxy_2Alex> PkmAngela, How to find your Transaction ID (even without access to the purchase email address): https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-Transaction-ID-
#200 [10:47] <Galaxy_2Alex> If you are unable to find your transaction ID, please contact them nonetheless, and give them as much other information as possible - however, they will need some form of proof of purchase to provide account support.
#201 [10:47] <Galaxy_2Alex> PkmAngela, After sending in the support request, please read the initial automated response carefully, as it will contain important information on how the support process works - also read all further automated replies, as you may have to send an answer to them for your case to remain open.
#202 [10:47] <Galaxy_2Alex> If you have already sent a support request, please wait for Mojang to reply. Please note that there is nothing else we can do for you here in this channel.
#203 [10:47] <Galaxy_2Alex> The response time is currently unknown, but it is estimated to be at least several weeks - please be patient and wait for them to reply.
#204 [10:48] * preds [webchat@116.87.24.225] has joined #minecrafthelp
#205 [10:49] <PkmAngela> I did but the thing of waiting several weeks to get a reset or something on my account is really stinging. I got the automated reply already.
#206 [10:49] <Galaxy_2Alex> PkmAngela, Please wait for them to reply, there is nothing else we can do here I'm afraid - this is a volunteer-run channel.
#207 [10:50] <PkmAngela> Its alright. Thanks.
#208 [10:50] <preds> Cant log in on the launcher, it says invalid password or email. Tried the forget password and change it, waited an hour etc, still unable to log in. Just bought the game today :/
#209 [10:50] * PkmAngela [webchat@116.73.140.140] has quit. (Quit: webchat.esper.net)
#210 [10:50] <Galaxy_2Alex> ??> preds win/hosts
#211 [10:50] <Mightyena> preds: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#212 [10:50] <Mightyena> preds: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#213 [10:51] <preds> There isnt a hosts subfolder, the etc folder is empty
#214 [10:52] <Galaxy_2Alex> preds, And if you type in %SystemRoot%\System32\drivers\etc\hosts directly as the File Name? It may be a hidden file.
#215 [10:53] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#216 [10:53] <preds> Ohh okay yeah that worked hold on
#217 [10:53] <preds> https://paste.ubuntu.com/p/XDxR2DPHqT/
#218 [10:53] <Galaxy_2Alex> preds, It looks like you have McLeaks installed - please note that this program is designed to steal your login data, and cause further harm to your PC. First, remove the program if you still have it. Next, follow the instructions Mightyena will give you.
#219 [10:53] <Galaxy_2Alex> ??> preds win/hosts/edit
#220 [10:53] <Mightyena> preds: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#221 [10:53] <Mightyena> preds: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#222 [10:53] * Nizam [webchat@92.98.186.222] has joined #minecrafthelp
#223 [10:53] <Galaxy_2Alex> preds, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#224 [10:54] <Nizam> hello I have GLFW error 64442 The driver does not appear to support OpenGL
#225 [10:54] <preds> Ahh okay Thank you!
#226 [10:54] <Galaxy_2Alex> Nizam, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#227 [10:54] <Nizam> can somoen plas help
#228 [10:55] <preds> Yeah that worked, thank you!
#229 [10:55] <preds> Sorry to bother , didnt realize McLeaks from a while back would've been an issue
#230 [10:55] * preds [webchat@116.87.24.225] has quit. (Quit: webchat.esper.net)
#231 [10:59] <Nizam> https://paste.ubuntu.com/p/XqWZDZJHsZ/
#232 [11:00] <Nizam> Please help this is my dxdiag
#233 [11:00] <Galaxy_2Alex> Nizam, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#234 [11:00] <Nizam> So will windows 8 be fine?
#235 [11:01] <Galaxy_2Alex> Nizam, I believe so, yes, there are drivers from Intel for Windows 8.1 for that machine.
#236 [11:01] <Nizam> Ok ty I will downgrade and then check
#237 [11:01] * Muddy [webchat@c-71-57-90-79.hsd1.il.comcast.net] has joined #minecrafthelp
#238 [11:02] <Muddy> My minecraft crashes whenever I play older versions https://paste.ubuntu.com/p/J2nR8nwWns/
#239 [11:02] <Galaxy_2Alex> Muddy, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#240 [11:05] * polius [webchat@180.pool85-52-123.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#241 [11:06] * Mat [webchat@modemcable044.177-201-24.mc.videotron.ca] has joined #minecrafthelp
#242 [11:07] <Mat> I have a Mac, is there a way to make minecraft not lag so much?
#243 [11:08] <Muddy> Have you lowered render distance
#244 [11:09] <Mat> Yeah
#245 [11:09] <Mat> I've googled and tried most things
#246 [11:09] <Galaxy_2Alex> Mat, Lower other video settings, and also make sure there isn't much running in the background.
#247 [11:09] <Galaxy_2Alex> Mat, Minecraft is a resource intensive game, and does require quite a decent PC to run smoothly.
#248 [11:09] <Mat> The video settings in Minecraft?
#249 [11:10] <Galaxy_2Alex> Mat, Yes.
#250 [11:10] <Mat> Yeah, tried that.. and Yeah figured about the Mac being the issue LOL... Thanks guys
#251 [11:11] <Galaxy_2Alex> Mat, There are performance enhancing mods, the most popular is Optifine, so you maybe want to try that.
#252 [11:11] <Mat> Okay i'll look into that.. Thanks!
#253 [11:13] <Muddy> https://paste.ubuntu.com/p/yqDRMZrcHM/
#254 [11:19] <Galaxy_2Alex> Muddy, Sorry for the delay, one moment
#255 [11:20] <Galaxy_2Alex> Muddy, Reinstall the graphics card driver ("Custom Installation" > "Do a clean install"): https://www.nvidia.co.uk/Download/driverResults.aspx/159558/en-uk
#256 [11:21] <Muddy> ok
#257 [11:25] * Nemesis4337 [webchat@83-161-133-62.ip.xs4all.nl] has joined #minecrafthelp
#258 [11:26] <Nemesis4337> I made a server on aternos. My friends are in the server but I keep failing to connect. How can I fix this?
#259 [11:26] <Galaxy_2Alex> Nemesis4337, Contact their support team, it may be an issue on their end.
#260 [11:26] * Muddy [webchat@c-71-57-90-79.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#261 [11:26] <Nemesis4337> alright
#262 [11:27] <Nemesis4337> thank you
#263 [11:27] * Nemesis4337 [webchat@83-161-133-62.ip.xs4all.nl] has quit. (Client Quit)
#264 [11:28] * thenoodlemaker [webchat@ool-68f66f72.dyn.optonline.net] has joined #minecrafthelp
#265 [11:29] * Nizam [webchat@92.98.186.222] has quit. (Quit: webchat.esper.net)
#266 [11:29] <thenoodlemaker> hello my minecraft is stuck on the loading screen after I launch the game, my drivers are up to date and I just want to play normal Vanilla Minecraft
#267 [11:29] <Galaxy_2Alex> ??> thenoodlemaker av/adwcleaner
#268 [11:29] <Mightyena> thenoodlemaker: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#269 [11:29] <Mightyena> thenoodlemaker: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#270 [11:30] * Muddy [webchat@c-71-57-90-79.hsd1.il.comcast.net] has joined #minecrafthelp
#271 [11:33] * thenoodlemaker [webchat@ool-68f66f72.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#272 [11:34] <Galaxy_2Alex> ??> Muddy scold/pm
#273 [11:34] <Mightyena> Muddy: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#274 [11:34] <Galaxy_2Alex> Muddy, can you play the game now?
#275 [11:35] <Muddy> no it still crashes
#276 [11:35] * jp10 [webchat@pool-108-53-143-203.nwrknj.fios.verizon.net] has joined #minecrafthelp
#277 [11:36] <Galaxy_2Alex> Muddy, Does it also happen on 1.15.2?
#278 [11:36] <Muddy> 1.15.2 works
#279 [11:36] <Muddy> all other versions dont
#280 [11:37] <jp10> hi so im having a problem trying to buy Minecraft and every time I try to place the order, it says error occurred. This is first time im playing Minecraft in a while. Anything you could tell me?
#281 [11:37] <Galaxy_2Alex> ??> Muddy win/reinst
#282 [11:37] <Mightyena> Muddy: You may need to reinstall the locally installed files that Minecraft puts into place.
#283 [11:37] <Mightyena> Muddy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#284 [11:37] <Galaxy_2Alex> Muddy, Please make sure that, afterwards, you keep your versions in different folders, and don't launch an older version in a folder that a newer version was launched with.
#285 [11:37] <Galaxy_2Alex> jp10, Are you trying to use a prepaid credit card?
#286 [11:38] <jp10> no
#287 [11:38] <Muddy> how do I kepp versions in different folders
#288 [11:40] <jp10> ok ill try that, thank you.
#289 [11:40] <jp10> ok ill try that, thank you.
#290 [11:40] * jp10 [webchat@pool-108-53-143-203.nwrknj.fios.verizon.net] has left #minecrafthelp
#291 [11:40] <Galaxy_2Alex> Didn't give jp an answer but okay.
#292 [11:41] <Galaxy_2Alex> Muddy, You can have separate instances on the launcher, each can have its own folder. For for example, on my end, I have all my separate version folders in an "instances" folder in my .minecraft
#293 [11:42] <Muddy> it opened but when I tried to make it fullscreen it crashed
#294 [11:43] <Muddy> and it gave me this java.lang.IllegalStateException: Mouse must be created before you can read events
#295 [11:43] <Galaxy_2Alex> Muddy, Are you using any mods?
#296 [11:43] <Muddy> no
#297 [11:45] <Galaxy_2Alex> Muddy, That was a specific bug with full screens on older versions but has since been fixed for newer versions, so unfortunately you can't use fullscreen on older versions.
#298 [11:46] <Muddy> Ok
#299 [11:46] <Muddy> but now, my game crashes when I try to open it
#300 [11:47] <Muddy> No OpenGL context found in the current thread.
#301 [11:47] <Galaxy_2Alex> Muddy, Delete the options.txt in the .minecraft folder (or of the folder the game runs in if you already changed it)
#302 [11:48] <Muddy> I dont see optiond.txt
#303 [11:49] <Muddy> I see options tho
#304 [11:49] <Galaxy_2Alex> Muddy, Delete that, yes.
#305 [11:49] <Muddy> I deleted it
#306 [11:51] <Muddy> Is it supposed to reappear?
#307 [11:51] <Galaxy_2Alex> Muddy, It will, yes, after starting the game.
#308 [11:52] <Muddy> So do I just delete it everytime I want to play an older version?
#309 [11:52] <Galaxy_2Alex> Muddy, I think it's sufficient to just make sure Fullscreen is turned off when you close a newer version.
#310 [11:52] <Muddy> Ok
#311 [11:52] <Muddy> Thanks
#312 [11:53] <Galaxy_2Alex> Muddy, No worries, enjoy your day and stay safe.
#313 [12:01] * thenoodlemaker [webchat@ool-68f66f72.dyn.optonline.net] has joined #minecrafthelp
#314 [12:01] <thenoodlemaker> can I have the instructions for the malware scan again
#315 [12:01] <Galaxy_2Alex> ??> thenoodlemaker av/adwcleaner
#316 [12:01] <Mightyena> thenoodlemaker: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#317 [12:01] <Mightyena> thenoodlemaker: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#318 [12:16] * dan [webchat@173-27-192-14.client.mchsi.com] has joined #minecrafthelp
#319 [12:19] <dan> hi, i got minecraft on switch, but i can't figure out how to use the mario skins, selecting "edit character" only say's that i'm unable to connect to the marketplace
#320 [12:20] <Galaxy_2Alex> dan, What is the exact error message you get? Provide a screenshot if possible.
#321 [12:20] <Galaxy_2Alex> ??> dan imgur
#322 [12:20] <Mightyena> dan: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#323 [12:24] <dan> https://imgur.com/a/ROPE7pO sorry about the glare. my internet connection is fine, i can connect to the eshop with no problem
#324 [12:25] <Galaxy_2Alex> dan, Log out of your Microsoft Account (go to options to do that), then try to log back in.
#325 [12:25] <dan> Ok, i'll try that
#326 [12:27] * thenoodlemaker [webchat@ool-68f66f72.dyn.optonline.net] has joined #minecrafthelp
#327 [12:27] <thenoodlemaker> what are the rest of the instructions after I ran the scan and restarted
#328 [12:28] <dan> the mario skins are showing up now, thanks!
#329 [12:28] <Galaxy_2Alex> thenoodlemaker, Check if you can start the game now.
#330 [13:00] * izzy8 [webchat@c-73-32-127-192.hsd1.tx.comcast.net] has joined #minecrafthelp
#331 [13:01] <izzy8> hey guys I need help
#332 [13:01] <Galaxy_2Alex> izzy8, With?
#333 [13:01] <izzy8> i just brought Minecraft and i have thee order comformation email but when i try to sign in with the account i just made it says invalid username and password
#334 [13:02] <izzy8> i tried sending a email for a password change but i have still not received it
#335 [13:02] <Galaxy_2Alex> ??> izzy8 win/hosts
#336 [13:02] <Mightyena> izzy8: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#337 [13:02] <Mightyena> izzy8: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#338 [13:03] * thenoodlemaker [webchat@ool-68f66f72.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#339 [13:07] * Schleumpse [webchat@176-153-255-211.abo.bbox.fr] has joined #minecrafthelp
#340 [13:07] <Schleumpse> Hey everyone ! I have a question regarding villager trading. Is it a good place to ask it ? :)
#341 [13:11] <izzy8> it says that file name doesn't exsist
#342 [13:14] * Carlos_Vera [webchat@181.199.24.119] has joined #minecrafthelp
#343 [13:14] <Galaxy_2Alex> izzy8, %SystemRoot%\System32\drivers\etc\hosts
#344 [13:14] <Galaxy_2Alex> izzy8, Are you sure it says that it doesn't exist?
#345 [13:14] <Galaxy_2Alex> Schleumpse, Not really, no. Check if the Wiki article on trading helps, if not, try the Forums or Reddit.
#346 [13:15] <Carlos_Vera> I have a problem with my code
#347 [13:16] <Galaxy_2Alex> Carlos_Vera, What problem, and what code?
#348 [13:17] <Carlos_Vera> I have a card with a code
#349 [13:17] <Carlos_Vera> And I can´t used it
#350 [13:18] <Galaxy_2Alex> Carlos_Vera, For the game? Does it say something about "Xbox" on the front or not?
#351 [13:19] <Carlos_Vera> yes, it for Pc & Mac software dowload card
#352 [13:19] <Galaxy_2Alex> Carlos_Vera, You can redeem that on https://account.mojang.com/redeem
#353 [13:23] <Carlos_Vera> they said
#354 [13:24] <Carlos_Vera> that the code it´s to short
#355 [13:24] <Galaxy_2Alex> Carlos_Vera, Does it say "PC & MAC" in the top left corner?
#356 [13:25] <Galaxy_2Alex> Carlos_Vera, Or does it say "Windows 10" on the top?
#357 [13:31] * Schleumpse [webchat@176-153-255-211.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#358 [13:35] * djsters [webchat@24-155-102-9.dyn.grandenetworks.net] has joined #minecrafthelp
#359 [13:36] <djsters> This morning my Minecraft launder wouldn't open and so I attempted to reinstall and now it appears to not be fully reinstalling and still not launching the launcher and I'm not sure what I'm doing wrong
#360 [13:37] <Galaxy_2Alex> ??> djsters win/reinst/full
#361 [13:37] <Mightyena> djsters: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#362 [13:37] <Mightyena> djsters: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download . Then, try running Minecraft again.
#363 [13:38] * djsters [webchat@24-155-102-9.dyn.grandenetworks.net] has quit. (Client Quit)
#364 [13:38] * albie [webchat@05421c46.skybroadband.com] has joined #minecrafthelp
#365 [13:38] * izzy8 [webchat@c-73-32-127-192.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#366 [13:38] * djsters [webchat@24-155-102-9.dyn.grandenetworks.net] has joined #minecrafthelp
#367 [13:39] * albie [webchat@05421c46.skybroadband.com] has quit. (Client Quit)
#368 [13:39] <djsters> Sorry, I got disconnected, but I'm on Mac, not windows
#369 [13:39] <Galaxy_2Alex> ??> djsters mac/reinst/manual
#370 [13:39] <Mightyena> djsters: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#371 [13:39] <Mightyena> djsters: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#372 [13:40] <Carlos_Vera> No,this is the bottom right it said PC , MAC
#373 [13:41] <Carlos_Vera> And on the top left corne said the price
#374 [13:41] <djsters> After reinstalling earlier today the only files present are an empty folder named launcher and launcher_log.txt
#375 [13:41] <Galaxy_2Alex> Carlos_Vera, Does it say "Minecraft Realms", or just "Minecraft"?
#376 [13:42] <Galaxy_2Alex> djsters, In that case, redownload the installation files from here and reinstall it: https://www.minecraft.net/en-us/download/
#377 [13:42] <Carlos_Vera> just Minecraft
#378 [13:43] <Galaxy_2Alex> Carlos_Vera, Make sure you fully reveal the scratch code, you may be missing parts of it at the beginning or the end.
#379 [13:44] * djsters [webchat@24-155-102-9.dyn.grandenetworks.net] has quit. (Quit: webchat.esper.net)
#380 [13:45] <Carlos_Vera> No
#381 [13:45] * djsters [webchat@24-155-102-9.dyn.grandenetworks.net] has joined #minecrafthelp
#382 [13:45] <Carlos_Vera> Can I put the code ?
#383 [13:46] <Carlos_Vera> Or give to you
#384 [13:46] <djsters> I redownloaded the .dmg, drag and dropped Minecraft into applications to reinstall, and it still won't open and ~/Library/Application\ Support/minecraft is still empty aside from the empty launcher folder and the launcher_log.txt file
#385 [13:46] * cruzeeen [webchat@242-240.ip.systemia.pl] has joined #minecrafthelp
#386 [13:46] <cruzeeen> exit code 1
#387 [13:46] <cruzeeen> problem
#388 [13:47] <cruzeeen> Error: Could not find or load main class net.minecraft.client.main.Main
#389 [13:47] <Galaxy_2Alex> ??> cruzeeen win/reinst/full
#390 [13:47] <Mightyena> cruzeeen: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#391 [13:47] <Mightyena> cruzeeen: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download . Then, try running Minecraft again.
#392 [13:47] <Galaxy_2Alex> Carlos_Vera, Do not put the code here at all, no.
#393 [13:47] <Galaxy_2Alex> Carlos_Vera, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#394 [13:47] <Galaxy_2Alex> Carlos_Vera, (code is your transaction ID)
#395 [13:47] <Carlos_Vera> Thank You
#396 [13:47] <Galaxy_2Alex> ??> Carlos_Vera account/send-email
#397 [13:47] <Mightyena> Carlos_Vera: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#398 [13:48] <Galaxy_2Alex> djsters, Copy the content of the launcher_log.txt on the website Absol will link.
#399 [13:48] <Galaxy_2Alex> ??> djsters paste
#400 [13:48] <Mightyena> djsters: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#401 [13:49] <djsters> https://paste.ubuntu.com/p/FNtB4gKfPg/
#402 [13:51] <Galaxy_2Alex> djsters, Not 100% familiar with the Mac option, but the file you download from the website, is it an installation or does it just start the launcher?
#403 [13:52] <djsters> it says its an installation but aside from those files mentioned before it doesn't appear to be installing anything else
#404 [13:53] <Galaxy_2Alex> djsters, Check if updating to MacOS 10.15.4 helps.
#405 [13:54] * halxxx [webchat@host86-147-118-45.range86-147.btcentralplus.com] has joined #minecrafthelp
#406 [13:54] <halxxx> I was supposed to cancel my realm today, however I forgot and money ws taken out of my account, I would like a refund please
#407 [13:55] <djsters> I'll check that! Thank you!
#408 [13:55] * djsters [webchat@24-155-102-9.dyn.grandenetworks.net] has quit. (Quit: webchat.esper.net)
#409 [13:55] <halxxx> thanks
#410 [13:57] <Galaxy_2Alex> halxxx, Java or Bedrock?
#411 [13:57] <halxxx> java
#412 [13:57] <Galaxy_2Alex> halxxx, https://help.minecraft.net/hc/en-us/articles/360041981191-How-to-Cancel-your-Minecraft-Realms-Subscription
#413 [13:57] <Galaxy_2Alex> halxxx, For the refund, you will have to contact Mojang:
#414 [13:57] <Galaxy_2Alex> ??> halxxx account/send0email
#415 [13:58] <Galaxy_2Alex> ??> halxxx account/send-email
#416 [13:58] <Mightyena> halxxx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#417 [13:59] <halxxx> okay, thank you so much for your help, I appreciate it
#418 [13:59] * Vonna [webchat@024-158-079-243.res.spectrum.com] has joined #minecrafthelp
#419 [14:01] <Vonna> I bought the wrong one and I cannot join friends or servers i Would like a refund I am unhappy this this download
#420 [14:01] <Galaxy_2Alex> Vonna, Which one did you buy?
#421 [14:01] <Vonna> Java edition
#422 [14:01] <halxxx> Hi, What is the transaction ID on the form
#423 [14:01] <Galaxy_2Alex> Vonna, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#424 [14:02] <Galaxy_2Alex> ??> Vonna account/trans-id
#425 [14:02] <Mightyena> Vonna: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#426 [14:02] <Galaxy_2Alex> ??> Vonna account/send-email
#427 [14:02] <Mightyena> Vonna: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#428 [14:02] <Vonna> braintree:hn76ynt6
#429 [14:02] <Galaxy_2Alex> oh no
#430 [14:02] * Armlad [webchat@stcton1049w-lp140-06-174-95-216-110.dsl.bell.ca] has joined #minecrafthelp
#431 [14:02] <Armlad> hey
#432 [14:02] <halxxx> where do you find the transaction Id?
#433 [14:02] <Galaxy_2Alex> Vonna, This is a public channel, you just made your transaction ID public.
#434 [14:02] <Vonna> in my email
#435 [14:02] <Galaxy_2Alex> halxxx, Should be part of the bank statement about the Realms transaction
#436 [14:02] <Armlad> hi
#437 [14:03] <Vonna> no i didnt buy no realm
#438 [14:03] <Galaxy_2Alex> Vonna, This channel is not Mojang support, it is community support.
#439 [14:03] <halxxx> oh okay thank you
#440 [14:03] <Galaxy_2Alex> Vonna, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#441 [14:03] * Armlad [webchat@stcton1049w-lp140-06-174-95-216-110.dsl.bell.ca] has quit. (Client Quit)
#442 [14:03] <Vonna> what is going on too many people hear
#443 [14:03] <Galaxy_2Alex> Vonna, Okay, what is your Minecraft Username?
#444 [14:04] * soytgi [webchat@37.173.252.141] has joined #minecrafthelp
#445 [14:04] <soytgi> Hello
#446 [14:04] <Vonna> HardlyQuyinn
#447 [14:04] <Galaxy_2Alex> soytgi, Hello.
#448 [14:04] <Galaxy_2Alex> Vonna, Please contact Mojang via the online form, Mightyena will give you the information you need for that.
#449 [14:04] <Galaxy_2Alex> ??> Vonna account/send-email
#450 [14:04] <Mightyena> Vonna: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#451 [14:05] <Vonna> ok thanks
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#453 [14:06] <halxxx> How long does it usually take for them to respond?
#454 [14:06] * helpwanted [webchat@cpe-108-184-22-7.socal.res.rr.com] has joined #minecrafthelp
#455 [14:06] <helpwanted> hey
#456 [14:06] <helpwanted> my minecraft has been capped at 250 fps.and my minecraft setting is set to unlimited fps despite that even while looking at the ground or the void I get a 150 fps but when I tab out and tab back in after a few short seconds I see my fps spikes up to 500+ but drops back down immediately I have a gtx 1060 and i run the game with my processor which is
#457 [14:06] <helpwanted> an i7 8750H but I still cannot fix this problem. Any idea on how to fix this??
#458 [14:06] <Galaxy_2Alex> halxxx, We do not know but believe it is at least several weeks.
#459 [14:07] <Galaxy_2Alex> helpwanted, Do you have a screen that can display more than 150 frames per second?
#460 [14:07] <halxxx> whaaaaat? that crazy, so I won't be getting a refund anytime soon
#461 [14:07] <helpwanted> yeah
#462 [14:07] <Galaxy_2Alex> helpwanted, How many Hz does your screen have?
#463 [14:07] <helpwanted> 144hz
#464 [14:08] <Galaxy_2Alex> helpwanted, So, it can display 144fps max, right?
#465 [14:08] <helpwanted> yeah
#466 [14:08] <Galaxy_2Alex> helpwanted, So, getting 150fps is fine in that case
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#468 [14:08] * Dragonene____ [~sid5314@id-5314.tooting.irccloud.com] has quit. (Ping timeout: 204 seconds)
#469 [14:08] <helpwanted> yeah but the problem is
#470 [14:08] * halxxx [webchat@host86-147-118-45.range86-147.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#471 [14:08] <helpwanted> i record and my fps changes darasticly
#472 [14:09] * soytgi [webchat@37.173.252.141] has quit. (Quit: webchat.esper.net)
#473 [14:09] <Galaxy_2Alex> helpwanted, You are on a laptop - a) recording takes a significant amount of resources, maybe too much to handle 144 Hz recording + gaming
#474 [14:09] * Dragonene____ [sid5314@2001:67c:2f08:4::14c2] has joined #minecrafthelp
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#476 [14:09] <Galaxy_2Alex> helpwanted, b) Your laptop may be throttling to prevent damage, check your temperatures while trying to record and play at the same time.
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#478 [14:15] * gingerxrite [webchat@cpc140830-nwrk5-2-0-cust89.12-1.cable.virginm.net] has joined #minecrafthelp
#479 [14:16] <gingerxrite> everytime i try to log in i keep being t
#480 [14:16] <gingerxrite> told invlaid email or password
#481 [14:16] <gingerxrite> ive tried resetting and it gives the same thing
#482 [14:16] * Armlad [webchat@stcton1049w-lp140-06-174-95-216-110.dsl.bell.ca] has joined #minecrafthelp
#483 [14:16] <Armlad> hey
#484 [14:17] <gingerxrite> hellooo
#485 [14:17] <Armlad> could u help me
#486 [14:17] <gingerxrite> im looking for help too im afraid
#487 [14:17] <Armlad> aw god dam
#488 [14:17] <Armlad> ok than no worries
#489 [14:18] * gingerxrite [webchat@cpc140830-nwrk5-2-0-cust89.12-1.cable.virginm.net] has quit. (Client Quit)
#490 [14:18] * Armlad [webchat@stcton1049w-lp140-06-174-95-216-110.dsl.bell.ca] has joined #minecrafthelp
#491 [14:18] <Armlad> hey
#492 [14:18] <Galaxy_2Alex> Armlad, Hello
#493 [14:18] <Armlad> can u help me ?
#494 [14:19] <Galaxy_2Alex> Armlad, Not if you don't tell me what's wrong :)
#495 [14:20] <Armlad> ok so i have forgot my email i used for my min craft account so i can't log in ?! is there anything u can do to help
#496 [14:20] <Galaxy_2Alex> Armlad, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#497 [14:20] <Galaxy_2Alex> ??> Armlad account/trans-id
#498 [14:20] <Mightyena> Armlad: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#499 [14:20] <Galaxy_2Alex> ??> Armlad account/send-email
#500 [14:20] <Mightyena> Armlad: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#501 [14:20] * Sniper [webchat@136.32.39.6] has joined #minecrafthelp
#502 [14:20] <Armlad> ok awesome
#503 [14:20] <Sniper> hello
#504 [14:20] <Galaxy_2Alex> Armlad, However, please use a different email address for "Your email address" and explain your situation in the "What can we help with?" box, and include your previous email address there.
#505 [14:20] <Galaxy_2Alex> Sniper, Hello
#506 [14:21] <Sniper> having an issue finding my old Minecraft account
#507 [14:21] <Armlad> awesome
#508 [14:21] <Galaxy_2Alex> Sniper, Do you remember the username?
#509 [14:21] <Sniper> yes its sniperhunter252
#510 [14:22] <Sniper> it never got migrated and I made another account for my nephew under the same email witch dosent help
#511 [14:23] <Galaxy_2Alex> Sniper, According to what I can see, it was migrated.
#512 [14:23] <Galaxy_2Alex> Sniper, Have you tried logging in with the email address?
#513 [14:23] <Sniper> yes but because I made two accounts under same email its been having issues
#514 [14:23] <Galaxy_2Alex> Sniper, Oh, so if you used that email address for a new account, the old account was not on that address anymore
#515 [14:24] <Galaxy_2Alex> Sniper, It is not possible to have two accounts on the same email address, so are you absolutely certain that you used the email address for the old account as well?
#516 [14:24] <Sniper> then wut address did it send to?
#517 [14:24] <Sniper> yes positive
#518 [14:24] <Galaxy_2Alex> Sniper, You;ll have to contact Mojang with your transaction ID of the old account. Mightyena will give you the information you need for that.
#519 [14:24] <Galaxy_2Alex> ??> Sniper account/trans-id
#520 [14:24] <Mightyena> Sniper: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#521 [14:24] <Galaxy_2Alex> ??> Sniper account/send-email
#522 [14:24] <Mightyena> Sniper: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#523 [14:25] <Sniper> thank you ill see wut I can do
#524 [14:28] <Armlad> question what if i can't find my transaction id
#525 [14:29] <Galaxy_2Alex> Armlad, If you are unable to find your transaction ID, please contact them nonetheless, and give them as much other information as possible - however, they will need some form of proof of purchase to provide account support.
#526 [14:29] <Armlad> ok got it
#527 [14:29] <Armlad> thanks
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#529 [14:37] <Sniper> so if my account was migrated then why wont it let me log in with just my username and pass on the launcher? with out using my email?
#530 [14:38] <Sniper> like just using my username and pass
#531 [14:38] <Galaxy_2Alex> Sniper, Because it was migrated to a different email address most likely, if not by you then by someone who guessed your login data.
#532 [14:39] <Sniper> A: that's sum spooky stuff. B: ill keep poking around and see what I can find
#533 [14:39] <Sniper> cause I know its out there
#534 [14:40] <Galaxy_2Alex> Sniper, You will most likely have to contact Mojang I'm afraid.
#535 [14:40] <Sniper> yeah with the transaction id?
#536 [14:40] <Galaxy_2Alex> Sniper, Yes.
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#539 [14:51] <Sniper> Oh! can I change the email for my other account
#540 [14:52] <Sniper> for the Blue_Din0_502
#541 [14:52] <Sniper> (nephews account)
#542 [14:53] <Galaxy_2Alex> Sniper, That will not work, as I said, you cannot have the game twice on an email account, and the old account has been migrated to a different email address most likely.
#543 [14:53] <Sniper> got it thanks
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#545 [14:56] * Toxx_SK [webchat@adsl-dyn-176.95-102-226.t-com.sk] has joined #minecrafthelp
#546 [14:58] <Toxx_SK> hello i know my password and my email. but id dont know my 3 questions . and i can not log into my email for help bcs the email what from mye my old phone nuber but idont hev it bcs is old and i change my number can you please help me i can send you all info but the mc payment id is at my emailn where i cant get inside
#547 [15:00] <Galaxy_2Alex> Toxx_SK, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#548 [15:00] <Galaxy_2Alex> ??> Toxx_SK account/trans-id
#549 [15:00] <Mightyena> Toxx_SK: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#550 [15:00] <Galaxy_2Alex> ??> Toxx_SK account/send-email
#551 [15:00] <Mightyena> Toxx_SK: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#552 [15:01] <Galaxy_2Alex> Toxx_SK, If you do not have access to your account email address inbox anymore, please use a different email address for "Your email address" and explain your situation in the "What can we help with?" box, and include your previous email address there.
#553 [15:02] * red9 [webchat@ip24-254-237-152.hr.hr.cox.net] has joined #minecrafthelp
#554 [15:02] <Toxx_SK> but i cant got that id bcs it is in my old email i have mc form 2014
#555 [15:02] <Galaxy_2Alex> Toxx_SK, If you are unable to find your transaction ID, please contact them nonetheless, and give them as much other information as possible - however, they will need some form of proof of purchase to provide account support.
#556 [15:02] <Toxx_SK> thanks
#557 [15:03] <red9> my minecraft wont start i click on the launcher and it opens and i click on the game to start it and it says driver does not support opengl
#558 [15:05] <red9> but i had it working before i upgraded to windows 8 same computer
#559 [15:05] <red9> what can i do to fix this problem
#560 [15:06] * kelchjr [webchat@172.92.244.132] has joined #minecrafthelp
#561 [15:06] <kelchjr> hello
#562 [15:08] <Galaxy_2Alex> red9, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#563 [15:08] <Galaxy_2Alex> kelchjr, Hello
#564 [15:09] <kelchjr> im having a problem where minecraft crashes loading in with the error -805306369
#565 [15:09] <Galaxy_2Alex> ??> kelchjr av/adwcleaber
#566 [15:09] <Galaxy_2Alex> ??> kelchjr av/adwcleaner
#567 [15:09] <Mightyena> kelchjr: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#568 [15:09] <Mightyena> kelchjr: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
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#570 [15:13] * kelchjr [webchat@172.92.244.132] has joined #minecrafthelp
#571 [15:13] <kelchjr> i did those steps what do i do next
#572 [15:14] <red9> https://paste.ubuntu.com/p/fWtTcMc5kP/
#573 [15:17] <red9> my minecraft wont start i click on the launcher and it opens and i click on the game to start it and it says driver does not support opengl but i had it working before i upgraded to windows 8 same computer what can i do to fix this problem
#574 [15:18] <Galaxy_2Alex> kelchjr, Check if the game works now.
#575 [15:19] <Galaxy_2Alex> red9, I'm sorry, but your system does not support Windows 8.1, and you will have to downgrade to the version of Windows you had before, or you will have to upgrade your hardware.
#576 [15:19] <Galaxy_2Alex> red9, Even then, Minecraft may not work on Windows 7 anymore, this is a very ancient system.
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#580 [15:35] <kelchjr> it works thanks
#581 [15:35] * s83648 [webchat@c-76-126-121-178.hsd1.ca.comcast.net] has joined #minecrafthelp
#582 [15:36] <Bufu> Hi. I'm having an issue with my Minecraft account logins. I purchased the game WAY back when (08?) and went through the steps to convert into a Mojang account. From there, I downloaded the Java version and can play fine. The issue comes into play with wanting to launch Minecraft for Windows 10. I wanted to try the RTX beta, but you have to navigate
#583 [15:36] <Bufu> through Microsoft/Xbox to access the beta. It will not show I own the game, and I'm not sure how to get my Microsoft account to recognize that I own the game.
#584 [15:37] <s83648> I keep on getting GLFW error 65542
#585 [15:39] * s83648 [webchat@c-76-126-121-178.hsd1.ca.comcast.net] has quit. (Client Quit)
#586 [15:40] <Bufu> I understand you can get a key for Windows 10 for free if you have a legacy account. It says the key has been used already, but I don't remember this. Is there a way to see the e-mail address associated with the code redemption..?
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#588 [15:47] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#589 [15:48] <wildgeesE1> only just purchased this game but every time I try to play is crashes. I have been unable to play this
#590 [15:49] <wildgeesE1> what should I do to get it up and running ?
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#593 [15:54] <FriendshipDay> hello! I have minecraft java edition, but I just opened my account for the first time in like 3 years. It says the edition i purchased comes with a free windows 10 upgrade, and there was a redeem code and stuff. It says ive redeemed the code (as of today), but it still says im playing java edition, even though I just installed it. I want to pla
#594 [15:54] <FriendshipDay> y windows 10 edition so that I can play on a server with my son.
#595 [15:56] <Bufu> FriendshipDay Im experiencing almost the identical issue.
#596 [15:57] * Miguel [webchat@172.58.236.125] has joined #minecrafthelp
#597 [15:57] <FriendshipDay> Bufu, thats a relief! I bet its because today is the last day to upgrade. Its a funny coincidence we chose today to try to do it :)
#598 [15:58] <Bufu> I had no idea today was the last day... I randomly decided to try to play because I want to try the RTX Ray Tracing beta
#599 [15:59] <Miguel> Hi my name is Miguel and my questions is that when i launched up minecraft my survival world would not show up. I have tried restarted my pc entirely, closing and re-opening minecraft but nothing seems to be working
#600 [16:00] * Smhole [webchat@cpe-45-49-182-48.socal.res.rr.com] has joined #minecrafthelp
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#602 [16:02] <FriendshipDay> haha me too bufu :)
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#605 [16:06] <Az> ive been trying to launch the java edition of mine craft on version 12.2.2 But keep getting this crash error: no opengl context found in the current thread I've looked over the forms and they say i need to down grade java which i cant find an older version of or instal a specific driver which I can't find any help would be greatly appreciated
#606 [16:10] * Zen [webchat@77.111.247.42] has joined #minecrafthelp
#607 [16:15] <Zen> I`m getting an error 65542 (the driver does not appear to support OpenGL) when booting minecraft for the first time. Ive checked all over the web for sollutions but none seem to work for me (downloaded a fix and put it in an appropriate folder, redownloaded java, still am getting the error). Is there any way I can get help for that?
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#610 [16:32] * Jason_ [webchat@ool-457812d7.dyn.optonline.net] has joined #minecrafthelp
#611 [16:32] <Jason_> Hi, I am unable to login to my account using my username, I have not played in 5 years and would like to play again.
#612 [16:36] * Bufu [webchat@c-73-252-53-196.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#613 [16:36] <Jason_> ?
#614 [16:38] * Luigee [webchat@ip72-220-26-35.sd.sd.cox.net] has joined #minecrafthelp
#615 [16:42] <Luigee> I am trying to join a community server and keep getting either the "Failed to connected to the Server; Disconnected" or, "internal exception java.ioexception: an existing connections was forcibly closed by the remote host". I've tried many of the fixes I looked for online but none work.
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#617 [16:48] * toxicmayo14 [webchat@hwbyon6110w-lp140-02-70-50-32-163.dsl.bell.ca] has joined #minecrafthelp
#618 [16:48] <toxicmayo14> hello
#619 [16:48] <toxicmayo14> aka/mcdriver
#620 [16:49] <toxicmayo14> my Minecraft wont open keeps saying error 65542
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#624 [17:00] <Quin> I'm trying to download Minecraft onto MacOS-Catalina 10.15.4 - I have already made an account and paid. But whenever I try to open Minecraft I was getting an error saying the launcher unexpectedly quit. If this can't be resolved I want my money back as you did not specify anywhere that Minecraft was incompatible with certain versions of Mac
#625 [17:00] <Quin> Thank you!
#626 [17:01] <Quin> I have also been playing around trying to find the actual launcher and it is not putting a pop up saying I need legacy JAVA SE 6 runtime, but I can't download that on my computer because I already have a more updated version
#627 [17:01] * William [webchat@cpe-142-105-203-227.maine.res.rr.com] has joined #minecrafthelp
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#629 [17:15] <William> I am able to host a server on my main PC and, I recently came by an old windows 7 machine which I am trying to use as a dedicated server, Whenever someone tries to connect to it they get the "io.netty.channel.abstractchannel$annotatedconnectexception" error, including me, I have double and triple checked that I am using the latest version of java,
#630 [17:15] <William> I have totally disabled the firewall to ensure that that is not affecting it. Additionally their is no other software on the computer patently affecting the server. When I attempt to connect to the server using my IPv4:<serve-port> I am able to connect but no one else is able to. Is their something I am missing? Thanks!
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#634 [17:22] <Shiroe> Hola
#635 [17:22] <William> hi
#636 [17:22] <Shiroe> Necesito ayuda con lo crasheos
#637 [17:23] <William> english?
#638 [17:23] <Shiroe> Yes
#639 [17:23] <Shiroe> I have to give my Dxdiag?
#640 [17:24] <William> ok?
#641 [17:24] * Yunus1903 [~Yunus1903@d54C459D4.access.telenet.be] has joined #minecrafthelp
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#643 [17:30] * Ross [webchat@host-92-16-140-168.as13285.net] has joined #minecrafthelp
#644 [17:30] <Ross> I had a minecraft account, but i no longer have access to the email it was linked to, is there a way to get it back
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#648 [17:37] <Logan> I have lost access to the email account i created my account with, which was back around 2010. I do not have access to a password reset in return. I have been logged into my Minecraft account on my computer for the past plenty years. Is there anyway I can recover my account. The Transcation ID email was lost as well due to my old email account bein
#649 [17:37] <Logan> g closed.
#650 [17:39] <Generic> I need some help with my account I cant log in at all ever since I bought the game. I only can play on my laptop.
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#652 [17:45] * C [webchat@d157-113-222.home4.cgocable.net] has joined #minecrafthelp
#653 [17:46] <C> I go to rest my password but I dont get the email
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#657 [17:46] * C [webchat@d157-113-222.home4.cgocable.net] has left #minecrafthelp
#658 [17:47] <leo> im stuck on majang screen, when it crashes it says Java TM SE platform has stopped responding
#659 [17:57] * Palmster [webchat@68-119-51-23.static.nwnn.ga.charter.com] has joined #minecrafthelp
#660 [17:59] <Palmster> hello? Kinda new to this i'm just trying to see who can help me with my MC crashing a lot i have the crash report as well
#661 [18:11] * simple [webchat@99-40-98-95.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#662 [18:11] <simple> my account got locked out
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#665 [18:30] <randomfang> Hi, anyone know roughly how long it takes for email replies?
#666 [18:35] * WilCzekPL99 [webchat@89-79-197-43.dynamic.chello.pl] has joined #minecrafthelp
#667 [18:35] <WilCzekPL99> hello
#668 [18:36] <WilCzekPL99> my minecraft java edition dissapear from my account
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#673 [19:06] <Dodo_2805> Good Night! Im having an issue that doesnt let me out of mojang loading screen, what can I do to fix it?
#674 [19:07] <Dodo_2805> The game crashes on somewhere close to 90% of loading
#675 [19:28] * TyBeRaging [webchat@45-26-103-218.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#676 [19:29] <TyBeRaging> does anyone know why i cant login after i changed my password
#677 [19:30] <TyBeRaging> hello
#678 [19:31] <Dodo_2805> its written: "be patient or check back in few hours" what do u expect? a minute answer?
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#682 [19:45] <Tchotchi> Hey I'm on java and every time I'm gonna launch Minecraft 1.15 or higher the Mojang loading screen stops at 90% and it says that the application is not responding.
#683 [19:52] <Tchotchi> I'm on java and every time I'm gonna launch Minecraft 1.15 or higher the Mojang loading screen stops at 90% and it says that the application is not responding.
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#685 [20:27] * Zack [webchat@210.90.69.111.dynamic.snap.net.nz] has joined #minecrafthelp
#686 [20:28] <Zack> Hello, I've recently bought a new Minecraft Realm world on accident, rather than renewing my current Minecraft Realm. I want to know if I can get a refund for the accident and keep my current Realm.
#687 [20:31] * coolbeans1053 [webchat@ip68-224-138-249.lv.lv.cox.net] has joined #minecrafthelp
#688 [20:33] <coolbeans1053> Hello when I try to login it says sorry! make sure to reconnect and get online again/
#689 [20:43] <Tchotchi> I'm on java and every time I'm gonna launch Minecraft 1.15 or higher the Mojang loading screen stops at 90% and it says that the application is not responding.
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#697 [22:34] <brok> Im trying to play with freinds on minecraft on the xbox, but it is not the xbox one edition of it, they are on minecraft 1.14 but my game loads up as 1.16 beta
#698 [22:35] <brok> And i do not know how to change it
#699 [22:35] <brok> And i do not know how to change it
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#703 [23:03] <VKDO> I got charged for buying Minecraft on my card, but at the purchase screen before the download screen, it says there is an error in my card info. I checked my bank statement and I got charged for it, but it won't let me download the game.
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#706 [23:46] <googool2> guys i have a problem, my email & pass works on my friends computer, but when i use it. it just keep saying that "invalid email or password"
#707 [23:46] <googool2> i run another cracked minecraft launcher and it just played the game. but i don't know why my original launcher doesn't work. please help guys!!!!!!!!!!!
#708 [23:57] <Andrio> googool2, remove that cracked launcher first
#709 [23:58] <Andrio> ??> googool2 win/hosts/edit
#710 [23:58] <Mightyena> googool2: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#711 [23:58] <Mightyena> googool2: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"