#1 [00:00] <chrissy> okay
#2 [00:00] <Legonich> so now you are back at the screen that we got when we clicked new?
#3 [00:01] <chrissy> like with all the folders?
#4 [00:02] <Legonich> well did that one go away when you clicked chose
#5 [00:02] <chrissy> the option i have is open
#6 [00:02] <Legonich> oh yes sorry click that
#7 [00:02] <chrissy> okay
#8 [00:02] <chrissy> yes now im back
#9 [00:02] <Legonich> cool
#10 [00:03] <Legonich> now click on more options
#11 [00:03] <chrissy> okay
#12 [00:03] <Legonich> and where it says jvm arguments paste this
#13 [00:03] <Legonich> -Xmx4G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#14 [00:04] <chrissy> gotcha
#15 [00:04] <Legonich> make sure to get rid of what is allready there first
#16 [00:04] <chrissy> yeah
#17 [00:04] <Legonich> after that click on create
#18 [00:04] <chrissy> oki
#19 [00:05] <Legonich> now head to the play tab
#20 [00:05] <chrissy> im there
#21 [00:06] <Legonich> then click on the spot where it says latest release and select the one that says untilted installation
#22 [00:06] <chrissy> okay
#23 [00:06] <Legonich> now click play
#24 [00:07] <Legonich> and then go to multi player
#25 [00:07] <chrissy> okay
#26 [00:08] <Legonich> and click join server and try to join this server us.mineplex.com
#27 [00:08] <Legonich> tell me if it dose the dirt screen or if it is able to join
#28 [00:09] <chrissy> it's connecting
#29 [00:09] <chrissy> but i haven't gotten in
#30 [00:09] <Legonich> all right
#31 [00:09] <Legonich> just give it a bit of time and tell me if it says anything else
#32 [00:10] <chrissy> okay
#33 [00:11] <Legonich> is it still just the dirt screen?
#34 [00:11] <chrissy> yeah
#35 [00:12] <Legonich> dose it still say connecting?
#36 [00:12] <chrissy> yeah
#37 [00:12] <Legonich> let me think
#38 [00:13] <Legonich> dose the server show up as online in the list of servers or is it a red X over the bars?
#39 [00:14] <chrissy> it just says "minecraft server" and the bars are loading
#40 [00:15] <Legonich> okay so tell me if it has a picture and some flashing text?
#41 [00:16] <chrissy> no the picture is gray
#42 [00:16] <chrissy> there's no text
#43 [00:17] * gini_loh [webchat@60.51.84.130] has joined #minecrafthelp
#44 [00:17] <Legonich> okay so it looks like this is a internet problem then I am not entirely sure
#45 [00:17] <gini_loh> not my internet problem
#46 [00:17] <gini_loh> i log in to my phone also can
#47 [00:17] <chrissy> hm, okay i will see if i can figure it out tomorrow! thank for the help
#48 [00:17] <gini_loh> other computer also can
#49 [00:18] <gini_loh> just my new computer cant
#50 [00:18] <Legonich> no problem chrissy
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#53 [00:19] <gini_loh> @@?
#54 [00:21] <gini_loh> hello?
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#56 [00:31] * lemon [webchat@60.51.84.130] has joined #minecrafthelp
#57 [00:31] <lemon> hi,i cant log in minecraft.net and minecraft jave
#58 [00:32] <lemon> but i can log in with my phone
#59 [00:35] <lemon> ?
#60 [00:44] * Trey [webchat@cab2-187.1scom.net] has joined #minecrafthelp
#61 [00:46] <Trey> i dont have access to the email i created the account with around 7 years ago and i forgot ONE of the three security questions and i cant get the email to change them because i cant access it. i dont want to make a new account
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#64 [01:10] * KKgamerKK [webchat@5.172.235.75] has joined #minecrafthelp
#65 [01:11] <KKgamerKK> Hello, I cant login to my minecraft account
#66 [01:11] <KKgamerKK> And i don't get email to change password
#67 [01:11] <KKgamerKK> But I don't have my transaction ID
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#71 [02:14] * Izzyjjj [webchat@hig1813209.lnk.telstra.net] has joined #minecrafthelp
#72 [02:15] <Izzyjjj> Hi, I am trying to download minecraft on windows xp but keep getting an error message when the installer finishes saying unable to start the minecraft runtime environment. This is likely caused by a corruption. Please try to reinstall minecraft.
#73 [02:15] <Izzyjjj> I have uninstalled and reinstalled numerous times with no luck
#74 [02:19] <Izzyjjj> How do you get in touch with mojang?
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#86 [04:59] <Matt3> I cant log into the launcher or minecraft.net
#87 [05:00] <Matt3> hello
#88 [05:00] <Maria> I bought a minecraft for Windows 10 key , but i can't redeem it , because " Key is just redeemed"
#89 [05:02] <Maria> I checked my Windows accouts , but i don't find the game anywhere
#90 [05:02] <GreyVulpine> Whom did you purchase it from?
#91 [05:03] <Maria> i'd like to know if the kay is really "just redemeed" , and when
#92 [05:04] <Maria> Kinguin
#93 [05:04] <GreyVulpine> Yeah, that's why. Contact Kinguin's customer support.
#94 [05:05] <GreyVulpine> If you didn't purchase minecraft directly from Minecraft/Microsoft, you most likely got scammed. Don't use third-party resellers.
#95 [05:05] <Maria> I just contacted the Kinguin's customer support.
#96 [05:07] <Maria> But i'm still weating for a response
#97 [05:08] <Maria> i'd like to know if the key is really "just redemeed" , and when
#98 [05:08] <Maria> i'don't know if it is possibile
#99 [05:09] <GreyVulpine> So, in order to do that, you would need to contact Mojang/Microsoft support. They will ask for your proof of purchase. However, you're not the original owner/purchaser of that key, so you're not going to get any response from them.
#100 [05:09] <GreyVulpine> Your only recourse is to contact and get a refund back from kinguin. Good luck with that.
#101 [05:11] <Maria> Thank you
#102 [05:11] * Maria [webchat@82.61.125.176] has quit. (Quit: webchat.esper.net)
#103 [05:12] * greeny [webchat@071-089-194-088.res.spectrum.com] has joined #minecrafthelp
#104 [05:13] <greeny> hi, i dont remember my security questions
#105 [05:15] <greeny> my account info works but the security question says that at least one is wrong.
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#108 [05:18] * MarkizKaramba [webchat@93-103-46-142.dynamic.t-2.net] has joined #minecrafthelp
#109 [05:19] <MarkizKaramba> hello, my launcher says its offline and cannot connect even tho my conection is stable
#110 [05:19] <MarkizKaramba> it has been going on for 2 weeks now
#111 [05:21] <MarkizKaramba> help please
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#118 [07:36] * LegitLegendary0 [webchat@176.251.126.145] has joined #minecrafthelp
#119 [07:36] <LegitLegendary0> hey i need help with servers
#120 [07:36] <LegitLegendary0> Ive tried everything but my friends still cant join
#121 [07:37] <LegitLegendary0> ive done firewall and forward ports but it still wont work
#122 [07:37] <LegitLegendary0> only i can join my server
#123 [07:37] <LegitLegendary0> help
#124 [08:11] * zadox08 [webchat@120.149.54.70] has joined #minecrafthelp
#125 [08:13] <zadox08> whenever i try to log in using the offical minecraft launcher, i get an invalid username or password error. I have tried resetting my password many times, and I am not using a vpn, so the common answers don't help me. I appreciate any and all help.
#126 [08:23] * lallit [webchat@171.78.185.45] has joined #minecrafthelp
#127 [08:23] <lallit> hi
#128 [08:24] <lallit> I have done multiple payments for my account in purchase which one is in process
#129 [08:25] <lallit> I dunno which one is in process
#130 [08:29] * lallit [webchat@171.78.185.45] has quit. (Quit: webchat.esper.net)
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#132 [08:37] * Tenocs [webchat@82-183-14-130.customers.ownit.se] has joined #minecrafthelp
#133 [08:38] <Tenocs> Minecraft doesn't detect my texture pack.
#134 [09:09] * Siempion [webchat@217-63-253-73.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#135 [09:15] <Siempion> #minecrafthelp Hello, one of my minecraft worlds is looking very strange, the entire world seems to be split up into peaces and relocated in very weird sections. The house I built is split into several pieces and is spread across the map, I think I lost all my stuff I stored in Chest's as well. I opened the world and everything was just gone and I
#136 [09:15] <Siempion> was playing in creative mode all of a sudden. I don't know what happend every other world seems to be fine. I tried opening my backup of this world but it keeps on saying that the files can't be opened with minecraft. I don't know what I'm doing wrong here, it might just be very simple but I've never experienced such a thing ahah.
#137 [09:22] * Tenocs [webchat@82-183-14-130.customers.ownit.se] has quit. (Quit: webchat.esper.net)
#138 [09:34] * Samuele20128332_ [webchat@host27-70-dynamic.33-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#139 [09:34] <Samuele20128332_> Hello
#140 [09:34] <Samuele20128332_> I m italian
#141 [09:35] <Samuele20128332_> I ve a problem with log in
#142 [09:39] <Samuele20128332_> I attendiamo?
#143 [09:40] <Samuele20128332_> Waiting?
#144 [09:41] * Samuele20128332_ [webchat@host27-70-dynamic.33-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#145 [09:45] * pkdnlopnge_ [webchat@151.27.122.101] has joined #minecrafthelp
#146 [09:45] <pkdnlopnge_> Hi
#147 [09:46] <pkdnlopnge_> #minecrafthelp cancella I talk with Pantone?
#148 [09:46] <pkdnlopnge_> Anyone *
#149 [09:46] <pkdnlopnge_> ??
#150 [09:47] <pkdnlopnge_> ?
#151 [09:47] <pkdnlopnge_> ?
#152 [09:47] <pkdnlopnge_> D
#153 [09:57] * takagi [webchat@218-173-22-58.dynamic-ip.hinet.net] has joined #minecrafthelp
#154 [09:57] <takagi> Hello
#155 [09:58] <takagi> Anybody?
#156 [09:59] * thenoodlemaker [webchat@ool-68f66f72.dyn.optonline.net] has joined #minecrafthelp
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#158 [09:59] <thenoodlemaker> hi guys I ran a scanner and waiting for the other steps. I clicked on quaritine already
#159 [09:59] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#160 [09:59] * takagi [webchat@218-173-22-58.dynamic-ip.hinet.net] has joined #minecrafthelp
#161 [10:00] <thenoodlemaker> do I try to launch minecraft now
#162 [10:00] <thenoodlemaker> or do I do something else
#163 [10:05] <thenoodlemaker> I Followed some steps from someone to run a malware scan and said to head back here for more instructions
#164 [10:05] * yOuR_mUM [webchat@dyn-8-101.myactv.net] has joined #minecrafthelp
#165 [10:06] <thenoodlemaker> I finished the scan now waht?
#166 [10:06] * yOuR_mUM [webchat@dyn-8-101.myactv.net] has quit. (Client Quit)
#167 [10:07] * yOuR_mUM [webchat@dyn-8-101.myactv.net] has joined #minecrafthelp
#168 [10:07] * victorexvev [webchat@91.126.80.94] has joined #minecrafthelp
#169 [10:08] <yOuR_mUM> Hi, So I recently purchased a realm for one month, recurring. I am trying to invite my friends playing on Xbox. I'm on PC. I keep getting this error message when I put their names in to invite... it always says "could not invite the provided name." How can I bypass this ? I just need help lol. Thank you
#170 [10:09] <victorexvev> Hi where should I ask to have my account reset to a new email with the transaction ID? It looks like my account migrated long time ago is not on the system and the FAQ doesnt resolve my problem
#171 [10:14] <thenoodlemaker> are u playing on the same version of minecraft as your friends on xbox?
#172 [10:14] <thenoodlemaker> The xbox verison is Windows 10 and PC is java but u can get Windows 10 on pc
#173 [10:24] <victorexvev> Hi where should I ask to have my account reset to a new email with the transaction ID? It looks like my account migrated long time ago is not on the system and the FAQ doesnt resolve my problem
#174 [10:26] <yOuR_mUM> How do I get windows 10 on PC?
#175 [10:31] <yOuR_mUM> Or how do I switch off of java?
#176 [10:33] <thenoodlemaker> if u purchased the java edition before oct 2018 u get a free copy
#177 [10:35] * melj [webchat@cable-66-254-62-181.b2b2c.ca] has joined #minecrafthelp
#178 [10:35] <Andrio> ??> victorexvev account/send-email
#179 [10:35] <Mightyena> victorexvev: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#180 [10:35] <Andrio> yOuR_mUM, do you own the Minecraft Windows 10 Edition?
#181 [10:37] * Purple [webchat@31.124.141.223] has joined #minecrafthelp
#182 [10:37] * plshelp [webchat@cpe-74-128-92-181.kya.res.rr.com] has joined #minecrafthelp
#183 [10:38] <melj> Hi, I have downloaded Minecraft for mac, put it in the appli folder, ran it and it's not opening, it stays stuck in the launching process and I can't force a quit to try a relaunch, any hint on how to resolve this ? thanks
#184 [10:38] <Purple> Can't connetPS4 to microsoft account
#185 [10:39] <plshelp> Hey guys so I recently repurchased Minecraft Java and downloaded it, the launcher will open but anytime I hit play, it will give me a crash window that says something along the lines of "Game crashed, we apologize for the inconvenience" and I haven't found a way to fix it yet. Any ideas?
#186 [10:39] <plshelp> Hey guys so I recently repurchased Minecraft Java and downloaded it, the launcher will open but anytime I hit play, it will give me a crash window that says something along the lines of "Game crashed, we apologize for the inconvenience" and I haven't found a way to fix it yet. Any ideas?
#187 [10:43] * thenoodlemaker [webchat@ool-68f66f72.dyn.optonline.net] has left #minecrafthelp
#188 [10:43] * Purple [webchat@31.124.141.223] has quit. (Quit: webchat.esper.net)
#189 [10:51] * victorexvev [webchat@91.126.80.94] has quit. (Quit: webchat.esper.net)
#190 [10:55] <yOuR_mUM> Andrio, I believe so, I bought the game before java came out
#191 [10:55] <yOuR_mUM> Like around 2016
#192 [10:55] <Andrio> um
#193 [10:55] <Andrio> Java Edition was the original one
#194 [10:55] <yOuR_mUM> oh RIP
#195 [10:56] <yOuR_mUM> Is there a way to check if I have Windows?
#196 [10:56] <Andrio> It'd either show up on the Windows Store or you'd have a code for it
#197 [10:56] * lead_pipe23 [~Lead@38.29.184.242] has quit. (Ping timeout: 378 seconds)
#198 [10:57] <Andrio> unfortunately Mojang can no longer offer those.
#199 [11:02] <yOuR_mUM> Hmm.. okay
#200 [11:02] <yOuR_mUM> thanks
#201 [11:03] <yOuR_mUM> damn, thats really dumb haha. I think I own it for java
#202 [11:04] <yOuR_mUM> THanks anyways
#203 [11:04] * necesitoaiuda [webchat@4.red-83-43-28.dynamicip.rima-tde.net] has joined #minecrafthelp
#204 [11:04] * yOuR_mUM [webchat@dyn-8-101.myactv.net] has quit. (Quit: webchat.esper.net)
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#206 [11:07] <plshelp> @Andrio do you know if Minecraft java version is compatible with a Samsung book 2? It's a 2-in-1 laptop and has the specs but it keeps crashing upon opening
#207 [11:09] <Andrio> Not sure what the specs are.
#208 [11:09] <Andrio> ??> plshelp tools/HJT
#209 [11:09] <Mightyena> plshelp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#210 [11:09] <Mightyena> plshelp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#211 [11:12] <plshelp> Has 4 GB RAM potential, Qualcomm Snapdragon 850 processor which is equiv. to an i5, I have java downloaded
#212 [11:13] * Mathis [webchat@142.226.71.86.rev.sfr.net] has joined #minecrafthelp
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#214 [11:17] * jfie [webchat@189.132.100.249] has joined #minecrafthelp
#215 [11:17] <jfie> hey guys
#216 [11:17] <jfie> my minecraft is not working
#217 [11:18] <jfie> i cant join servers
#218 [11:18] <jfie> it disconects me
#219 [11:24] * DUFF [webchat@modemcable205.7-177-173.mc.videotron.ca] has joined #minecrafthelp
#220 [11:24] <DUFF> i dont be able to connect on mojang'S
#221 [11:25] <DUFF> ive changed my password but i cant connect
#222 [11:26] * DUFF [webchat@modemcable205.7-177-173.mc.videotron.ca] has quit. (Client Quit)
#223 [11:34] * lead_pipe23 [~Lead@38.29.184.242] has joined #minecrafthelp
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#225 [12:25] * imthesun [webchat@cpe-66-75-244-170.san.res.rr.com] has joined #minecrafthelp
#226 [12:26] <imthesun> Hi, I'm having a big issue with the windows 10 version of the game. I sent a support request on 04/19/20 (I didn't know the redeem service ended on 4/20/20) but have yet to receive a response. I was looking online and a majority of places said that mojang will redirect me to microsoft game services so I messaged them today, and they asked for the r
#227 [12:26] <imthesun> edeem code but I can't even see it on my mojang page anymore
#228 [12:33] * Rameri4all [webchat@94.73.55.252] has joined #minecrafthelp
#229 [12:34] <Rameri4all> Hello, I have download this morning the game, and I can`t play, it show me a message who say "error". If you can answer me in spanish , thank you
#230 [12:37] * Varraenn [webchat@176-141-217-224.abo.bbox.fr] has joined #minecrafthelp
#231 [12:41] <Varraenn> Bonjour je suis français et j'ai un problème quand je lance ma version 1.15.2 et ultérieur. J'ai ce message qui apparaît : " GLFW error 65542: WGL: The driver does not appear to support OpenGL
#232 [12:41] <Varraenn> Pleas make sure have up-to-date drivers (see aka.ms/mcdriver for instruction)
#233 [12:45] <Varraenn> #minecrafthelp
#234 [12:45] * Varraenn [webchat@176-141-217-224.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#235 [12:47] <Rameri4all> i have up the drivers, i have done this, but it say to me: an unexpected error happened
#236 [12:53] * Azy [webchat@c-73-136-176-215.hsd1.tx.comcast.net] has joined #minecrafthelp
#237 [12:57] <Azy> Hello! I am currently trying to play Minecraft and when it opens, it gives me "GLFW error 65542: WGL: The driver does not appear to support Open GL. Please make sure you have up-to-date drivers (see aka.ms/mcdriver for instructions)." My graphics driver is up to date (it updated on April 15th), so I'm not sure why I'm having this issue...
#238 [13:02] <Rameri4all> I have updated yet, I`m sure
#239 [13:03] * Drewski [webchat@50.235.80.80] has joined #minecrafthelp
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#242 [13:10] * chris [webchat@pool-173-63-247-251.nwrknj.fios.verizon.net] has joined #minecrafthelp
#243 [13:10] <chris> hi I bought the game for my mac and now I switched to a pc
#244 [13:10] <chris> do I have to buy the game again
#245 [13:13] <GreyVulpine> No
#246 [13:13] <GreyVulpine> You can download the game again from minecraft.net/download
#247 [13:14] <chris> it says free trial
#248 [13:14] <GreyVulpine> If you log in with your email/password, it's the full game
#249 [13:15] <chris> ok I will try that out thank you
#250 [13:17] * chris [webchat@pool-173-63-247-251.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#251 [13:25] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#252 [13:25] * needhelp [webchat@cpe-24-166-208-69.cinci.res.rr.com] has joined #minecrafthelp
#253 [13:26] <needhelp> hello?
#254 [13:26] <needhelp> I can't download Minecraft
#255 [13:26] * needhelp [webchat@cpe-24-166-208-69.cinci.res.rr.com] has quit. (Client Quit)
#256 [14:07] * Azy [webchat@c-73-136-176-215.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#257 [14:21] * PotatoDoge [webchat@177.236.49.226] has joined #minecrafthelp
#258 [14:21] <PotatoDoge> hey guys
#259 [14:21] <Galaxy_2Alex> PotatoDoge, Hello
#260 [14:22] <PotatoDoge> Im having trouble updating my minecraft launcher on Ubuntu 16.04
#261 [14:22] * Azy [webchat@c-73-136-176-215.hsd1.tx.comcast.net] has joined #minecrafthelp
#262 [14:23] <PotatoDoge> I download the update form Mojang's website but it is stuck in the installing step
#263 [14:23] <PotatoDoge> does anyone know what's going on with this?
#264 [14:23] <Galaxy_2Alex> PotatoDoge, Does it give any error message?
#265 [14:24] <PotatoDoge> Galaxy_2Alex nah, it's just stuck in that step
#266 [14:25] <PotatoDoge> it shows 0% , it wont go up even though it's been running for almost 10 minutes
#267 [14:28] <Azy> Hello! I am currently trying to play Minecraft and when it opens, it gives me "GLFW error 65542: WGL: The driver does not appear to support Open GL. Please make sure you have up-to-date drivers (see aka.ms/mcdriver for instructions)." My graphics driver is up to date (it updated on April 15th), so I'm not sure why I'm having this issue... (apologie
#268 [14:28] <Azy> s for the repeated message, I restarted my computer and it brought me back to square one)
#269 [14:28] <Galaxy_2Alex> PotatoDoge, Just to make sure, Minecraft does only support Java 8, so make sure that it's the one used by the launcher when trying to update.
#270 [14:28] <Galaxy_2Alex> Azy, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#271 [14:29] * Logan [webchat@c-98-213-210-215.hsd1.il.comcast.net] has joined #minecrafthelp
#272 [14:29] <Logan> Hello
#273 [14:29] * Logan [webchat@c-98-213-210-215.hsd1.il.comcast.net] has quit. (Client Quit)
#274 [14:30] <PotatoDoge> Galaxy_2Alex thx
#275 [14:30] * PotatoDoge [webchat@177.236.49.226] has quit. (Quit: webchat.esper.net)
#276 [14:30] <Azy> Galaxy_2Alex, here is my DxDiag https://paste.ubuntu.com/p/53NmtRJFqk/
#277 [14:31] * Logan [webchat@c-98-213-210-215.hsd1.il.comcast.net] has joined #minecrafthelp
#278 [14:31] <Logan> Hello
#279 [14:31] <Logan> Can anyone help me
#280 [14:31] <Galaxy_2Alex> Logan, Yes?
#281 [14:32] <Logan> Whenever I log in it says an error prevented me from loggging in
#282 [14:32] <Galaxy_2Alex> ??> Logan win/hosts
#283 [14:32] <Mightyena> Logan: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#284 [14:32] <Mightyena> Logan: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#285 [14:32] * pastorson123 [webchat@c-65-96-93-224.hsd1.ma.comcast.net] has joined #minecrafthelp
#286 [14:33] <pastorson123> Hey all, I'm having a hard time accessing my account after a long hiatus. Anyone know if there is a customer support number i can call
#287 [14:33] <Logan> Fuck yo
#288 [14:33] <Absol> Logan: Please keep it civil
#289 [14:33] <Galaxy_2Alex> Logan, Sorry?
#290 [14:33] <Logan> I generally need help
#291 [14:33] <Logan> and Im not good at computers
#292 [14:34] <Galaxy_2Alex> Azy, Download and Install this driver - do a clean Install ("Custom Installation" > "Do a clean install"): https://www.nvidia.co.uk/Download/driverResults.aspx/159540/en-uk
#293 [14:34] <Galaxy_2Alex> pastorson123, There is no number, no - have you already contacted them via help.minecraft.net?
#294 [14:34] <Galaxy_2Alex> Logan, Just to confirm, this is a problem with the Java Edition of the game?
#295 [14:34] <Azy> Alright... I'll try that, I had done it before but I'll try it again.
#296 [14:34] <Logan> yes
#297 [14:35] <Galaxy_2Alex> Logan, Please follow the instructions Mightyena sent you earlier in that case.
#298 [14:35] <Logan> do you have Discord
#299 [14:35] <Logan> Im kinda dumb lol
#300 [14:35] <pastorson123> Galaxy_2Alex, I do not remember which email is associated with the account, so I do not know how to contact them using help.minecraft.net
#301 [14:36] <Galaxy_2Alex> pastorson123, Contact Mojang with your transaction ID. Mightyena will give you the information you need for that.
#302 [14:36] <Galaxy_2Alex> ??> pastorson123 account/trans-id
#303 [14:36] <Mightyena> pastorson123: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#304 [14:36] <Logan> HELLO!
#305 [14:36] <Galaxy_2Alex> ??> pastorson123 account/send-email
#306 [14:36] <Mightyena> pastorson123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#307 [14:37] <Galaxy_2Alex> Logan, We do have a Discord as well, yes, but do not provide DM or voice support at all.
#308 [14:37] <Logan> Bruh
#309 [14:37] <Galaxy_2Alex> Just chat support.
#310 [14:37] <Logan> I need someone to talk me through this
#311 [14:37] <Logan> like with picture
#312 [14:38] <pastorson123> Thanks
#313 [14:38] <pastorson123> Will they contact me via email?
#314 [14:39] <Galaxy_2Alex> Logan, Due to the volume of people requiring help, we can only do that in a limited capacity I'm afraid.
#315 [14:39] * jax [webchat@131-148-094-098.biz.spectrum.com] has joined #minecrafthelp
#316 [14:39] <Logan> Limit my ballsack
#317 [14:39] * Absol kicked Logan from #minecrafthelp (Reason: ogan :Keep it civilized, you are just a human being)
#318 [14:40] <jax> i cant use my redeem code for minecraft windows 10 even though i bought java.
#319 [14:40] <Galaxy_2Alex> jax, The period where Java Edition users who have purchased the game before October 2018 receive a free code for the Windows 10 Edition has now officially ended. If you have not claimed the code, you will no longer be able to do so.
#320 [14:41] <jax> so, i received the code, and now i cant use it?
#321 [14:42] <Galaxy_2Alex> jax, If you did manage to get the code from the website before the end, you can still use it here: https://account.microsoft.com/billing/redeem
#322 [14:43] <jax> i have been trying. every time i do it sends me to the page to put in my code and i never recive a code.
#323 [14:43] <Galaxy_2Alex> jax, So, you do not have the code? It's a 25 digit code with random numbers and letter.
#324 [14:44] <Galaxy_2Alex> letters*
#325 [14:44] <jax> i have the mojang page open and it tells me to redeem my code
#326 [14:45] <Galaxy_2Alex> jax, But do you have that code or not? The Help page is outdated I'm afraid, you need to already have the code to redeem it.
#327 [14:46] * Choppies89 [webchat@2.121.13.199] has joined #minecrafthelp
#328 [14:47] <jax> on the main page where it shows your games that you own and the codes you can redeem, it says i have a minecraft windows 10 edition code
#329 [14:48] <Galaxy_2Alex> jax, Is the code listed there? As soon as you properly refresh the page, that part will be gone, so if there is a code, copy it now.
#330 [14:48] <Choppies89> dose anyone know how to fix "GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#331 [14:48] <Galaxy_2Alex> Choppies89, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#332 [14:48] * Jasper [webchat@173-22-89-26.client.mchsi.com] has joined #minecrafthelp
#333 [14:49] <Choppies89> https://paste.ubuntu.com/p/nWy22M2RKK/
#334 [14:49] <jax> there isn't a code it tells you to click to redeem and when i do it sends me to the microsoft store. i'm supposed to receive a code by email and i never get one.
#335 [14:50] <Galaxy_2Alex> Choppies89, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#336 [14:50] <Jasper> im having trouble launching the game. whenever I try and play, or click play it loads about half way and then crashes.
#337 [14:50] <Galaxy_2Alex> jax, I'm afraid, you will no longer be able to claim the code, sorry - the period ended on April 20th.
#338 [14:51] <jax> ok thank you for the help.
#339 [14:51] <Galaxy_2Alex> ??> Jasper av/adwcleaner
#340 [14:51] <Mightyena> Jasper: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#341 [14:51] <Mightyena> Jasper: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#342 [14:51] * jax [webchat@131-148-094-098.biz.spectrum.com] has quit. (Quit: webchat.esper.net)
#343 [14:52] * Azy [webchat@c-73-136-176-215.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#344 [14:52] * LoganStein [webchat@c-98-213-210-215.hsd1.in.comcast.net] has joined #minecrafthelp
#345 [14:52] <LoganStein> whatsup
#346 [14:52] * Jasper [webchat@173-22-89-26.client.mchsi.com] has quit. (Client Quit)
#347 [14:52] <LoganStein> I need help
#348 [14:52] <LoganStein> please
#349 [14:53] <Galaxy_2Alex> LoganStein, With?
#350 [14:53] <LoganStein> Logging in
#351 [14:53] <Galaxy_2Alex> LoganStein, And are you going to stop swearing?
#352 [14:53] <LoganStein> yeah
#353 [14:53] <Galaxy_2Alex> LoganStein, Good, I'll try to make it a bit easier. Can you log into your Minecraft Account on a different device?
#354 [14:53] * Azy [webchat@c-73-136-176-215.hsd1.tx.comcast.net] has joined #minecrafthelp
#355 [14:53] <LoganStein> I figured it out
#356 [14:53] <Choppies89> no problem i will try to install windows 7, I didnt do a fresh install of windows 10 i just upgraded so i might be able to roll it back but if not i'll be able to install windows 7
#357 [14:54] <LoganStein> I need the system thing again please
#358 [14:54] <Choppies89> thank you for your help much appreciated :)
#359 [14:54] <Azy> Galaxy_2Alex, I just finished installing the driver and did a clean install... I restarted my computer and tried to run it again but I got the same error
#360 [14:55] <LoganStein> Galaxy_2Alex I need the system roots thing again
#361 [14:55] <Galaxy_2Alex> ??> LoganStein win/hosts/edit
#362 [14:55] <Mightyena> LoganStein: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#363 [14:55] <Mightyena> LoganStein: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#364 [14:55] <LoganStein> I realized that I may have used an Alt account
#365 [14:56] <Galaxy_2Alex> LoganStein, Once that is open, delete the lines containing mojang.com, and do not use such alt tools again as they are illegal, and potentially dangerous.
#366 [14:56] <LoganStein> okay sorry my man
#367 [14:56] <LoganStein> Im just a felon i
#368 [14:56] <LoganStein> g
#369 [14:57] <Galaxy_2Alex> Azy, Hmm, in that case, it might be a hardware issue with the graphics card - try to see if all Windows updates are installed - if not, install all of them.
#370 [14:57] <Galaxy_2Alex> Azy, Hmm, in that case, it might be a hardware issue with the graphics card - try to see if all Windows updates are installed - if not, install all of them.
#371 [14:58] * Choppies89 [webchat@2.121.13.199] has left #minecrafthelp
#372 [14:58] <Azy> Galaxy_2Alex, That's the thing- I checked and updated all of that too before I came here, and it said the only one that was needed was something related to Windows defender, I went ahead and installed that but nothing changed... should I try the AdwCleaner thing and see if that works?
#373 [14:59] <Galaxy_2Alex> Azy, Extremely unlikely - the issue is that the driver doesn't seem to install properly.
#374 [15:00] <LoganStein> Galaxy_2Alex cant find mojang stuff
#375 [15:00] <LoganStein> Halp
#376 [15:00] <Galaxy_2Alex> LoganStein, Hmm, do you still have any of those tools installed, or maybe downloaded in a Downloads folder>
#377 [15:00] <Azy> Galaxy_2Alex, hmm... I'm really not sure what it is then. I noticed that in my DxDiag it mentioned an error code 43, I'm going to try and look it up
#378 [15:01] <Galaxy_2Alex> Azy, I did see that to, but I assumed that you have already tried all the common Google solutions for that.
#379 [15:02] <Galaxy_2Alex> Azy, Try the "Fix 2" from here: https://www.drivereasy.com/knowledge/easy-fix-graphics-device-driver-error-code-43-in-windows-10-8-7/
#380 [15:02] <Azy> Alright, I'll try that.
#381 [15:03] <pastorson123> How long is the expected wait time to hear back from Mojang Support
#382 [15:03] <Galaxy_2Alex> pastorson123, We do not know, but depending on the issue it could be anywhere between several days and several weeks.
#383 [15:04] <pastorson123> Damn
#384 [15:05] <pastorson123> Will I lose anything besides my username if I just repurchase the game?
#385 [15:05] <Azy> Galaxy_2Alex, Fix 2 did not work. I'm going to try Fix 3 and see if that works.
#386 [15:06] <Galaxy_2Alex> pastorson123, Progress on any multiplayer servers - but as for Singeplayer, all worlds will be playable like with the previous account.
#387 [15:07] * LoganStein [webchat@c-98-213-210-215.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#388 [15:07] <pastorson123> That might be what I'll do then. I've had the same username for 8 years. It's time for a change anyways :)
#389 [15:08] <Galaxy_2Alex> Azy, If that and No. 4 doesn't work, try contacting the manufacturer of the GPU.
#390 [15:15] * Matt8 [webchat@c-71-232-61-254.hsd1.ma.comcast.net] has joined #minecrafthelp
#391 [15:16] * Matt8 [webchat@c-71-232-61-254.hsd1.ma.comcast.net] has quit. (Client Quit)
#392 [15:30] * Rook [webchat@51.39.114.202] has joined #minecrafthelp
#393 [15:44] * Rook [webchat@51.39.114.202] has joined #minecrafthelp
#394 [15:52] * electroadictos [webchat@190.67.237.212] has joined #minecrafthelp
#395 [15:53] <electroadictos> what i have to do when i try to open the launcher and a window appear saying " the driver does not appear to support OpenGL"
#396 [15:53] <Galaxy_2Alex> electroadictos, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#397 [16:00] * Azy [webchat@c-73-136-176-215.hsd1.tx.comcast.net] has joined #minecrafthelp
#398 [16:01] * electroadictos7 [webchat@190.67.237.212] has joined #minecrafthelp
#399 [16:01] * Azy [webchat@c-73-136-176-215.hsd1.tx.comcast.net] has quit. (Client Quit)
#400 [16:03] <electroadictos7> when i try to enter in the game , a window appear saying "GLFW error 65542: WGL: the driver does not appear to support OpenGlg", what i can do?
#401 [16:03] <Galaxy_2Alex> electroadictos7, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#402 [16:03] <electroadictos7> https://paste.ubuntu.com/p/Rnjrkzd6Zn/
#403 [16:05] <Galaxy_2Alex> electroadictos7, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#404 [16:05] <electroadictos7> well , how i can upgrade my hardware?
#405 [16:06] <Galaxy_2Alex> electroadictos7, In your case, since it is a laptop, you will need a whole new system.
#406 [16:07] <electroadictos7> :/
#407 [16:07] <electroadictos7> well , thanks
#408 [16:11] * electroadictos [webchat@190.67.237.212] has quit. (Quit: webchat.esper.net)
#409 [16:16] * Fredstrikee [webchat@90.163.43.102] has joined #minecrafthelp
#410 [16:17] <Fredstrikee> Hola
#411 [16:17] <Galaxy_2Alex> Fredstrikee, Hello
#412 [16:17] <Fredstrikee> he tenido unos problemas para comprar minecraft
#413 [16:18] <Galaxy_2Alex> ??> Fredstrikee lang/es
#414 [16:18] <Mightyena> Fredstrikee: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#415 [16:19] <Fredstrikee> I have had some problems buying minecraft
#416 [16:19] <Galaxy_2Alex> Fredstrikee, What problems?
#417 [16:20] <Fredstrikee> After buying it, they have charged me and everything but I have not gone to the download page
#418 [16:21] <Galaxy_2Alex> Fredstrikee, What Minecraft Username did you choose?
#419 [16:21] <Fredstrikee> Fredstrikee
#420 [16:23] <Galaxy_2Alex> Fredstrikee, The payment did not go through properly, the amount is currently "on hold" - so while it shows as debited on your account, it hasn't fully gone through, and will probably be undone in the next few days. Please contact your bank to make sure that happens, then also ask them to make sure that your card can be used for international payments to Mojang in Sweden and Microsoft in the US, and
#421 [16:23] <Galaxy_2Alex> that there are no other limits on the bank's end.
#422 [16:26] <Fredstrikee> Can't make a refund?
#423 [16:27] <Galaxy_2Alex> Fredstrikee, The money hasn't been fully deducted from your account, it will most likely revered in the next few days.
#424 [16:28] <Fredstrikee> The money hasn't been fully deducted from your account, it will most likely revered in the next few days.
#425 [16:28] <Fredstrikee> you are sure?
#426 [16:28] <Galaxy_2Alex> Fredstrikee, reverted, not revered, sorry.
#427 [16:29] <Galaxy_2Alex> Fredstrikee, But yes, the money was never properly sent to Mojang, probably blocked by your bank - so contact them to make sure if you don't get it back soon.
#428 [16:30] * pastorson123 [webchat@c-65-96-93-224.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#429 [16:31] <Fredstrikee> How long do I have?
#430 [16:32] <Fredstrikee> for contact
#431 [16:32] <Galaxy_2Alex> Fredstrikee, Your card provider.
#432 [16:33] <Fredstrikee> So I just have to wait?
#433 [16:34] <Galaxy_2Alex> Fredstrikee, You can also try contacting your bank or card provider and ask what is going on.
#434 [16:34] <Fredstrikee> ok thanks
#435 [16:38] * Uli [webchat@cpe-98-14-167-54.nyc.res.rr.com] has joined #minecrafthelp
#436 [16:39] * timgmtdn [webchat@node-100-202-139-95.domolink.tula.net] has joined #minecrafthelp
#437 [16:39] <Uli> I need logging back into my mine craft; however, its been a while since I played and I am unable to login. I remember the email and password, but not the answers to the security questions : (
#438 [16:41] <timgmtdn> Hello I don't know what to do. today I registered my account and bought minecraft. but it doesn't log in to my account. I tried to change my password and I know it for sure, but I still can't log in
#439 [16:42] <timgmtdn> .
#440 [16:42] * timgmtdn [webchat@node-100-202-139-95.domolink.tula.net] has quit. (Client Quit)
#441 [16:43] * timgmtdn [webchat@node-100-202-139-95.domolink.tula.net] has joined #minecrafthelp
#442 [16:43] <timgmtdn> Hello I don't know what to do. today I registered my account and bought minecraft. but it doesn't log in to my account. I tried to change my password and I know it for sure, but I still can't log in. invalid mail or password
#443 [16:44] * Uli [webchat@cpe-98-14-167-54.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#444 [16:44] <Galaxy_2Alex> ??> timgmtdn win/hosts
#445 [16:44] <Mightyena> timgmtdn: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#446 [16:44] <Mightyena> timgmtdn: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#447 [16:46] <timgmtdn> If i have Mac ? I also have Windows but i use Mac version
#448 [16:46] <Galaxy_2Alex> ??> timgmtdn mac/hosts
#449 [16:46] <Mightyena> timgmtdn: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#450 [16:46] <Mightyena> timgmtdn: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com , submit it, and give us the resulting URL.
#451 [16:52] * Boolange [webchat@075-131-158-185.res.spectrum.com] has joined #minecrafthelp
#452 [16:52] <Boolange> hello
#453 [16:52] * Boolange [webchat@075-131-158-185.res.spectrum.com] has quit. (Client Quit)
#454 [16:53] * jrabbit [webchat@c-71-234-177-204.hsd1.ma.comcast.net] has joined #minecrafthelp
#455 [16:54] <jrabbit> are the auth servers down?
#456 [16:54] <jrabbit> is there anywhere to track that outage
#457 [16:54] <Galaxy_2Alex> jrabbit, They are not, no. Are you using Windows?
#458 [16:54] <jrabbit> Yep, whole server is having an issue
#459 [16:55] <jrabbit> Maybe it's our end then. The server's container appears to be having dns issues partly
#460 [16:56] <Galaxy_2Alex> jrabbit, There are no known issues with the servers at the moment, no. Try maybe changing the DNS of the server.
#461 [16:56] <jrabbit> Yeah I'll try some stuff on our end then it's probably that.
#462 [16:57] * malik [webchat@cpc80857-perr16-2-0-cust182.19-1.cable.virginm.net] has joined #minecrafthelp
#463 [16:59] <malik> i keep getting an error when i launch minecraft which says please make sure you have up to date drivers see aka.ms/net for details and i dont know what to do pls help
#464 [16:59] * czarnykot [webchat@91.192.145.54] has joined #minecrafthelp
#465 [17:00] <Galaxy_2Alex> malik, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#466 [17:01] * Miguel [webchat@186.114.13.44] has joined #minecrafthelp
#467 [17:01] <Miguel> Hello I have a problem with my credit card ]
#468 [17:01] <Galaxy_2Alex> Miguel, What problem?
#469 [17:02] <Miguel> credit card for the download
#470 [17:02] * malik [webchat@cpc80857-perr16-2-0-cust182.19-1.cable.virginm.net] has quit. (Client Quit)
#471 [17:02] <Galaxy_2Alex> Miguel, And what is the problem?
#472 [17:02] <Miguel> it won't let the card through
#473 [17:03] <Galaxy_2Alex> Miguel, Is it a prepaid/gift credit card?
#474 [17:03] <Miguel> no its a Wells Fargo
#475 [17:03] <Miguel> credit card
#476 [17:04] <Galaxy_2Alex> Miguel, If the card isn't accepted, make sure you typed it correctly - if you did, try using a different device. If that doesn't help, contact your bank and ask them to make sure the card can be used for online payments to Sweden and the US, and that there aren't any other barries.
#477 [17:05] <Miguel> weve done that and still nothing
#478 [17:05] <czarnykot> hello, I cannot sign in to my mojang account on my laptop at all, yet I can on different devices, and it's been like that for a long time, so I guess it's not a temporary issue, can anything be done about that?
#479 [17:05] <Galaxy_2Alex> Miguel, The error occurs if the card isn't accepted - in most cases, this is a bank issue, very rarely the card is simply not accepted by Mojang's payment system.
#480 [17:06] <Miguel> okay thank you for your time bye.
#481 [17:11] <czarnykot> so does anyone now? when I type in my email and password and clik on sign in the button becomes grey and nothing happens
#482 [17:11] <Galaxy_2Alex> ??> czarnykot win/hosts
#483 [17:11] <Mightyena> czarnykot: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#484 [17:11] <Mightyena> czarnykot: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#485 [17:17] <czarnykot> https://paste.ubuntu.com/p/QrtWcjpGDq/
#486 [17:18] <Galaxy_2Alex> czarnykot, It looks like you have McLeaks installed - please note that this program is designed to steal your login data, and cause further harm to your PC. First, remove the program if you still have it. Next, follow the instructions Mightyena will give you.
#487 [17:18] <Galaxy_2Alex> ??> czarnykot win/hosts/edit
#488 [17:18] <Mightyena> czarnykot: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#489 [17:18] <Mightyena> czarnykot: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#490 [17:18] <timgmtdn> https://paste.ubuntu.com/p/mzSjKjXhGz/
#491 [17:18] <Galaxy_2Alex> cyphase, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#492 [17:18] <Galaxy_2Alex> timgmtdn, It looks like you have McLeaks installed - please note that this program is designed to steal your login data, and cause further harm to your PC. First, remove the program if you still have it. Next, follow the instructions Mightyena will give you.
#493 [17:18] <Galaxy_2Alex> ??> timgmtdn mac/hosts/edit
#494 [17:18] <Mightyena> timgmtdn: To edit your hosts file, launch Terminal, type sudo nano /private/etc/hosts and press Return.
#495 [17:18] <Mightyena> timgmtdn: The file will open in the Nano editor - it can be navigated using the arrow keys. After you have finished editing the file, press Control+O.
#496 [17:18] <Galaxy_2Alex> timgmtdn, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#497 [17:19] <cyphase> Galaxy_2Alex, i think you meant czarnykot :)
#498 [17:19] <Galaxy_2Alex> cyphase, Apologies.
#499 [17:19] <Galaxy_2Alex> czarnykot, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#500 [17:19] <cyphase> no problem
#501 [17:20] <timgmtdn> how to find this mcleaks program ?
#502 [17:20] <timgmtdn> sorry for my bad im trying to speak eng im russian
#503 [17:21] <timgmtdn> i dont know how to find and delete this prog
#504 [17:21] <jrabbit> yep dns servers weren't setup in the way they used to be on the host computer (dhcp) then copied into the container oddly
#505 [17:21] <Galaxy_2Alex> timgmtdn, It might still be in your downloads folder, or moved somewhere else. If you can't find it, move on to the next instructions.
#506 [17:21] <jrabbit> thanks for the help folks
#507 [17:21] * jrabbit [webchat@c-71-234-177-204.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#508 [17:25] <czarnykot> it worked! thank you so much for your help
#509 [17:36] * thanus [webchat@pool-96-252-59-137.bstnma.fios.verizon.net] has joined #minecrafthelp
#510 [17:36] <thanus> cam a
#511 [17:37] <thanus> can anyone help me, my java edition wont get past the loading screen
#512 [17:37] * Jujuba [webchat@189.54.145.190] has joined #minecrafthelp
#513 [17:37] <thanus> and when i go to windows vista it doesnt save my skin
#514 [17:37] <Jujuba> I can´t find my world when I log in the game
#515 [17:38] <Jujuba> please help
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#518 [18:20] * HeyTheuzz [webchat@168.228.230.219] has joined #minecrafthelp
#519 [18:21] <HeyTheuzz> Hello! I can't verify my account, email is not sent
#520 [18:36] * DBDiggity [webchat@ip72-195-232-196.ph.ph.cox.net] has joined #minecrafthelp
#521 [18:38] <DBDiggity> It's been awhile since i've played so I just udated to the most recent version. The launcher will load up the game fine but every time I select an option from the main menu of the game (singleplayer, multiplayer, options, etc) the game immediately crashes with a failed error
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#524 [19:11] * Gage [webchat@70.15.108.247.res-cmts.eph2.ptd.net] has joined #minecrafthelp
#525 [19:12] <Gage> When I go to log into the Minecraft website nothing will happen. I'll type my email and password but when I click nothing happens
#526 [19:25] * xF3R [webchat@27.125.171.61] has joined #minecrafthelp
#527 [19:26] <xF3R> I cannot login to minecraft launcher even though i typed in the correct details. i have login other minecraft accounts before and it worked. but not my own account. i have tried resetting the password too, but the same thing happens
#528 [19:27] <Gage> ^
#529 [19:33] * jnpr [webchat@69-110-141-249.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#530 [19:34] <jnpr> is there anything going on with the minecraft.net login? i tried to login, it shows the captcha, i completed it, and then it just sits at the login page
#531 [19:35] <jnpr> is this a known issue with a solution that i'm not googling well?
#532 [19:36] <jnpr> doesn't provide any response at all
#533 [19:37] <Gage> just wait
#534 [19:37] * Rev [webchat@pool-96-249-42-9.syrcny.fios.verizon.net] has joined #minecrafthelp
#535 [19:38] <jnpr> wait for the login?
#536 [19:38] <jnpr> i've had it open for a decent while now
#537 [19:38] <Gage> no for them to respond
#538 [19:38] <jnpr> i wasn't talking about people, i was talking about the website
#539 [19:38] <Gage> bc I have the same problem kinda
#540 [19:38] <Gage> okay
#541 [19:38] <Rev> so i had a code but it redeemed it on my xbox not my pc
#542 [19:38] <jnpr> so you tried to login and it just sits there?
#543 [19:39] <Gage> When I press login it goes grey but thats it
#544 [19:39] <Rev> i then realized how to redeem it for windows and tried to enter the code again and it wont work obv.
#545 [19:40] <jnpr> man, i wish it even went grey 😭
#546 [19:40] <jnpr> i mean, it does that if i mouseover
#547 [19:40] <Gage> no because it gives false hope
#548 [19:40] <jnpr> but jeeze.
#549 [19:40] <jnpr> ok fair.
#550 [19:40] <jnpr> leave it to microsoft to take something that works and make it into something else
#551 [19:41] * FoldupWolf [webchat@d47-69-242-35.col.wideopenwest.com] has joined #minecrafthelp
#552 [19:41] <jnpr> oy vey
#553 [19:41] <Rev> are my messages going through
#554 [19:41] <jnpr> yes
#555 [19:41] <Rev> wasnt sure cause they were gray lol
#556 [19:41] <Gage> I just want java lol I have windows
#557 [19:41] <jnpr> yeah, not really the best colorscheme
#558 [19:42] <jnpr> i have the java version installed but login troubles have me a bit confused
#559 [19:42] <Rev> is there a way i can get my code back by chance. cause i already had it on my xbox
#560 [19:42] <Rev> then redeemed a code and got it again on my xbox lol
#561 [19:42] <Gage> idk I'm here for help too lol
#562 [19:42] <Rev> who are the ones that help us
#563 [19:42] * FoldupWolf [webchat@d47-69-242-35.col.wideopenwest.com] has quit. (Client Quit)
#564 [19:42] <Gage> wait so whats the issue do you want bedrock on pc?
#565 [19:43] <Rev> i just want minecraft lmfao
#566 [19:43] <jnpr> im on linux, i can only use the java version
#567 [19:43] <jnpr> oh wait, you were asking Rev, not me
#568 [19:43] <jnpr> rip
#569 [19:43] <Gage> what minecraft?
#570 [19:43] <Gage> jave or bedrock
#571 [19:44] <Gage> java*
#572 [19:44] <Rev> ill just go on ebay ig and buy it for .98 cents lol
#573 [19:44] <Rev> whateverr just wasnt sure if i could resolve that code issue
#574 [19:44] <jnpr> Gage are you asking me, or are you asking Rev?
#575 [19:44] <Gage> If you're comming from xbox you have bedrock for free
#576 [19:44] <Gage> rev
#577 [19:44] <jnpr> ok
#578 [19:44] <jnpr> whew
#579 [19:44] <jnpr> i thought i was losing my mind.
#580 [19:44] <Gage> lol
#581 [19:45] <Rev> bedrock is free on pc
#582 [19:45] <Gage> all good
#583 [19:45] <Gage> no butttt
#584 [19:45] <Gage> since u cam from xbxo its free
#585 [19:45] <Rev> gotcha
#586 [19:45] * Rev [webchat@pool-96-249-42-9.syrcny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#587 [19:45] <Gage> you need to sign into the windows store
#588 [19:46] <Gage> the one that should be on the taskbar
#589 [19:47] <Gage> then once you do that go to owned and click install
#590 [19:47] <jnpr> they left.
#591 [19:47] <Gage> ik but maybe he will come back
#592 [19:47] <jnpr> chat history isn't saved in irc
#593 [19:47] <Gage> dang
#594 [19:49] <Gage> Do you play bedrock as well?
#595 [19:51] <jnpr> nah
#596 [19:51] <jnpr> i barely
#597 [19:51] <jnpr> *i barely play
#598 [19:51] <jnpr> some friends started a minecraft server
#599 [19:52] <jnpr> so i figured i'd pull out my old account and hop on
#600 [19:52] <Gage> lol I would have java if it woul;d let me
#601 [19:52] <jnpr> but apparently the minecraft logins are totally screwed lol
#602 [19:53] <jnpr> if you're on linux, you can install it in a pretty straightforward way
#603 [19:53] <Gage> honestly no clue what that means
#604 [19:53] <jnpr> also, there's a download link for the java edition here https://www.minecraft.net/en-us/download/
#605 [19:54] <jnpr> logins being screwed just means that logging in is broken
#606 [19:58] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#607 [19:58] <Gage> its says like i dont have a account when I go to the minecraft launcher
#608 [20:00] * jnpr6 [webchat@69-110-141-249.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#609 [20:00] * SnapSeal [webchat@207.172.175.52] has joined #minecrafthelp
#610 [20:00] <jnpr> yeah idk what to tell you, current minecraft devs can't do web apparently lol.
#611 [20:00] <SnapSeal> Hello can you help me find my info?
#612 [20:01] <Gage> what you need help with
#613 [20:01] * jnpr6 [webchat@69-110-141-249.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#614 [20:01] <SnapSeal> I had an account a few year back and cannot get any support log in
#615 [20:02] <jnpr> rip
#616 [20:03] <Gage> Have you checked your email and password are still the same. It could have been stolen if the password was easy
#617 [20:04] <SnapSeal> Yeah, last tie I logged in I used a username not an email
#618 [20:04] <SnapSeal> pasword is 15+ chars
#619 [20:04] <Gage> do you remember the email?
#620 [20:04] <SnapSeal> yes
#621 [20:05] <jnpr> SnapSeal, have you already migrated the minecraft premium account to a mojang account?
#622 [20:06] <Gage> okay that's good. try logging into your account in minecraft.net and then change the username if thats what you cant remember
#623 [20:07] <jnpr> if you got minecraft years ago and haven't played in a long-ass time, you might have to merge accounts
#624 [20:07] <jnpr> which is kinda annoying, but hey, microsoft
#625 [20:07] <jnpr> that's what they do
#626 [20:07] <Gage> but if its not the username I don;t know what else to say. I don't work here lol
#627 [20:08] <Gage> welp Imma head out
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#629 [20:09] * Feyd [webchat@199.192.71.241] has joined #minecrafthelp
#630 [20:09] <Feyd> I cant get minecraft to run, it keeps crashing
#631 [20:13] * TheRealLeeSin [webchat@c-71-234-46-196.hsd1.ma.comcast.net] has joined #minecrafthelp
#632 [20:16] * lilbeazle [webchat@89.187.171.72] has joined #minecrafthelp
#633 [20:17] <lilbeazle> Recently tried to download Minecraft Java Edition onto my PC, but it says I have to buy it again even though I've owned this game for at least 8 years. Any idea what's going on?
#634 [20:19] <TheRealLeeSin> Sorry to bother whomever stumbles across my message here, I'm sure you've gotten this question multiple times, but, I'm unable to connect to my realm for more than 2 minutes. It keeps kicking me out with the error message "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host" I've tried everything I
#635 [20:19] <TheRealLeeSin> could find on the internet, and nothing's working, I'm desperate here. I've almost considered literally buying a new computer because Minecraft is a game I've been playing for over 10 years, it's a game I love, and I've been unable to play with my friends for over a month now.
#636 [20:19] <TheRealLeeSin> could find on the internet, and nothing's working, I'm desperate here. I've almost considered literally buying a new computer because Minecraft is a game I've been playing for over 10 years, it's a game I love, and I've been unable to play with my friends for over a month now.
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#638 [20:20] * gooboy [webchat@cpe-173-88-244-61.neo.res.rr.com] has joined #minecrafthelp
#639 [20:21] <gooboy> i keep getting an out of range error when launching minecraft and adjusting my resolution settings on my pc doesnt help
#640 [20:22] <jnpr> TheRealLeeSin that's some server problem, have you tried to contact official support?
#641 [20:22] * gooboy [webchat@cpe-173-88-244-61.neo.res.rr.com] has quit. (Client Quit)
#642 [20:23] <jnpr> i seriously doubt that's a problem with your client TheRealLeeSin
#643 [20:24] * timewarp [webchat@104.194.218.253] has joined #minecrafthelp
#644 [20:25] <timewarp> hello, I recently bought a minecraft account for my friend and he isnt able to login to it, any ideas?
#645 [20:25] <jnpr> or it's a network connection problem TheRealLeeSin
#646 [20:25] <jnpr> in which case you might want to try to diagnose what's going on with your network
#647 [20:27] <timewarp> im habing him restart his computer
#648 [20:27] <timewarp> *having
#649 [20:27] <Feyd> keeps crashing before the menu
#650 [20:28] * Wolf_LCC [webchat@189.237.123.148] has joined #minecrafthelp
#651 [20:28] <jnpr> before which menu Feyd
#652 [20:29] <Feyd> the play menu
#653 [20:29] <Feyd> it crashes on the mojange screen
#654 [20:29] <Wolf_LCC> hi, I buy the version of java and I get the error GLFW error 6554 WGL: The driver does not apper to support OpenGL
#655 [20:29] <Wolf_LCC> how can I fix it?
#656 [20:30] <Feyd> you need a openGL
#657 [20:30] <Wolf_LCC> And how do I get it?
#658 [20:30] <jnpr> Feyd so you can login, but before it gets to the mojang screen it gives you that error?
#659 [20:30] <Feyd> yup
#660 [20:31] <Wolf_LCC> yes
#661 [20:31] <jnpr> hm
#662 [20:33] <Wolf_LCC> hi, can you help me ?
#663 [20:33] <jnpr> i cannot.
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#667 [20:45] <TheRealLeeSin> My friends have no problem connecting to my realm, I'm the only one who can't connect :/
#668 [20:46] <TheRealLeeSin> But I have contacted customer support, and after three whole weeks, they replied with a message completely irrelevant to my situation, and I just haven't responded out of frustration
#669 [20:49] * logan [webchat@75-174-87-20.boid.qwest.net] has joined #minecrafthelp
#670 [20:49] <logan> hi when i try to log in with a new account it says that there was an error logging in
#671 [20:50] <logan> this has happened with two accounts of mine
#672 [20:56] <logan> ia anybody gonna help me
#673 [20:57] * IPugK910 [webchat@c-73-48-179-136.hsd1.ca.comcast.net] has joined #minecrafthelp
#674 [20:58] <logan> hello
#675 [20:59] <IPugK910> hello
#676 [20:59] <logan> can you help me
#677 [20:59] <IPugK910> im trying to have help right now actually
#678 [20:59] <logan> what is your issue
#679 [21:00] <IPugK910> Minecraft is telling me to buy it again even though i've already bought it
#680 [21:00] <logan> oh i cant login with both accounts ive made
#681 [21:00] <IPugK910> oh
#682 [21:01] * IPugK910 [webchat@c-73-48-179-136.hsd1.ca.comcast.net] has quit. (Client Quit)
#683 [21:01] <logan> u dont know what is going on
#684 [21:02] * logan [webchat@75-174-87-20.boid.qwest.net] has quit. (Quit: webchat.esper.net)
#685 [21:35] * hu [webchat@c-75-73-169-175.hsd1.mn.comcast.net] has joined #minecrafthelp
#686 [21:36] <hu> is there a way to refund java edition?
#687 [21:37] * hu [webchat@c-75-73-169-175.hsd1.mn.comcast.net] has quit. (Client Quit)
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#690 [22:05] * Crazy [webchat@host-68-169-186-79.IGOOLT1.epbfi.com] has joined #minecrafthelp
#691 [22:07] <Crazy> Minecraft Crashes on Launch
#692 [22:27] * AgenteRikeman [webchat@190.43.101.12] has joined #minecrafthelp
#693 [22:27] <AgenteRikeman> emm hola?
#694 [22:27] <AgenteRikeman> hola?
#695 [22:27] <AgenteRikeman> hay alguien aqui?
#696 [22:28] <AgenteRikeman> necesito ayuda
#697 [22:28] <AgenteRikeman> bueno
#698 [22:28] <AgenteRikeman> almenos dire mi problema
#699 [22:28] <AgenteRikeman> estaba jugnado con mi cuenta no premium
#700 [22:28] <AgenteRikeman> pero hoy es mi cumpleaños
#701 [22:28] <AgenteRikeman> y pedi una cuenta premium
#702 [22:29] <AgenteRikeman> me lo trataron de comprar
#703 [22:29] <AgenteRikeman> con mastercard
#704 [22:29] <AgenteRikeman> pero no funcionaba
#705 [22:29] <AgenteRikeman> entonces lo intentamos con paypal
#706 [22:29] <AgenteRikeman> pero
#707 [22:29] <AgenteRikeman> cuando le dimos a pagar
#708 [22:29] <AgenteRikeman> no avnanzaba
#709 [22:29] <AgenteRikeman> avanzaba*
#710 [22:29] <AgenteRikeman> entonces en la seleccion de mi nick
#711 [22:30] <AgenteRikeman> que en no premium es AgenteRikeman
#712 [22:30] <AgenteRikeman> decia
#713 [22:30] <AgenteRikeman> se utiliza almenos 3 dijitos
#714 [22:30] <AgenteRikeman> o algo asi
#715 [22:30] <AgenteRikeman> pero poniamos de todo
#716 [22:30] <AgenteRikeman> y seguia
#717 [22:30] <AgenteRikeman> y en el correo de a compra
#718 [22:30] <Andrio> ??> AgenteRikeman lanh/ES
#719 [22:31] <Andrio> ??> AgenteRikeman lang/ES
#720 [22:31] <Mightyena> AgenteRikeman: En esta sala de chat solo hablamos ingles. Por favor escriba en ingles o use un traductor como https://translate.google.com/#es/en
#721 [22:31] <AgenteRikeman> mm ok
#722 [22:33] <AgenteRikeman> I'll at least tell my problem I was playing with my non-premium account but today is my birthday and asked for a premium account they tried to buy it for me with mastercard but it didn't work then we try paypal but when we gave him to pay did not advance advanced * so in the selection of my nick that in non-premium is AgentRikeman He said at least
#723 [22:33] <AgenteRikeman> 3 digits are used or something like that but we put everything and still and in the purchase mail
#724 [22:34] <AgenteRikeman> I said that they had already taken my money
#725 [22:35] <AgenteRikeman> Someone there? again there is no one ..
#726 [22:36] <AgenteRikeman> em someone there?
#727 [22:36] <AgenteRikeman> please
#728 [22:37] <AgenteRikeman> answer
#729 [22:37] <AgenteRikeman> .....
#730 [22:37] <AgenteRikeman> PLEASE
#731 [22:39] <AgenteRikeman> .
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#735 [22:52] <Aj2> im trying to run a home server and increase the ram and am getting Invalid maximum heap size: -Xmx5120M
#736 [22:54] <Andrio> Aj2, does -Xmx5G work?
#737 [22:55] <Aj2> ah il check again but i dont think so
#738 [22:56] <Aj2> uh no it dosnt
#739 [22:59] <Andrio> Aj2, is that the exact error message you're getting?
#740 [22:59] <Aj2> Invalid maximum heap size: -Xmx5G The specified size exceeds the maximum representable size. Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit.
#741 [23:00] <Andrio> Aj2, are you running a 32-bit or 64-bit version of Windows?
#742 [23:01] <Aj2> 64bit
#743 [23:01] <Andrio> Aj2, what version of Java?
#744 [23:01] <Aj2> latest i just updated 20 mins ago
#745 [23:01] <Andrio> Aj2, run java -version and show me the output
#746 [23:02] <Aj2> java version "1.8.0_251" Java(TM) SE Runtime Environment (build 1.8.0_251-b08) Java HotSpot(TM) Client VM (build 25.251-b08, mixed mode, sharing)
#747 [23:02] <Andrio> Aj2, you'll need to remove that and install 64-bit Java
#748 [23:03] <Aj2> how do i remove it
#749 [23:04] <Andrio> Aj2, uninstall Java through the Windows settings app
#750 [23:06] <Aj2> i have 2 files on is java 8 update 251 the other is java(tm) se develoment kit 14.0.1(64-bit)
#751 [23:06] <Aj2> one is*
#752 [23:06] <Andrio> You'll need to remove Java 8
#753 [23:06] <Andrio> Or try running the server using Java 14
#754 [23:07] <Andrio> no idea whether that will work though
#755 [23:07] * wesleywmg [webchat@202.186.98.98] has joined #minecrafthelp
#756 [23:07] <Aj2> ok
#757 [23:07] <wesleywmg> i can log in using my phone but pc cannot
#758 [23:08] <Andrio> ??> wesleywmg tools/HJT
#759 [23:08] <Mightyena> wesleywmg: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#760 [23:08] <Mightyena> wesleywmg: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#761 [23:08] <Aj2> sorry im a bit lost could u link me to where i can download java 14 pls?
#762 [23:10] <Andrio> Aj2, you just said you already have it
#763 [23:10] <Aj2> wait what no
#764 [23:10] <Aj2> oh
#765 [23:10] <Aj2> so what do i do now then
#766 [23:11] <wesleywmg> i send where
#767 [23:11] <Andrio> Aj2, go to https://www.java.com/en/download/manual.jsp and get the 64-bit version of Java
#768 [23:11] <Andrio> ??> wesleywmg paste
#769 [23:11] <Mightyena> wesleywmg: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#770 [23:12] <wesleywmg> https://paste.ubuntu.com/p/MkZqhQsZhp/
#771 [23:12] <Andrio> Aj2, or find java.exe wherever you have Java 14 installed and use that instead of simply java
#772 [23:12] <Aj2> ok so after i uninstaled the java 8 and i have 14 now (i think) i ran the file and it came up with this
#773 [23:12] <Aj2> 'java' is not recognized as an internal or external command,
#774 [23:12] <Aj2> operable program or batch file.
#775 [23:12] <Andrio> ??> wesleywmg info/MCLeaks
#776 [23:12] <Mightyena> wesleywmg: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#777 [23:12] <Mightyena> wesleywmg: To correct these, remove the tool, and remove all lines containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#778 [23:12] <Andrio> ??> wesleywmg win/hosts/edit
#779 [23:12] <Mightyena> wesleywmg: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#780 [23:12] <Mightyena> wesleywmg: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#781 [23:13] <wesleywmg> i deleted it
#782 [23:13] <wesleywmg> is it becz i havent clear properly?
#783 [23:14] <Andrio> Aj2, you need to either open a terminal wherever java.exe is there or put in the full path (similar to "C:\Program Files\Java\jdk-14.something\bin\java.exe")
#784 [23:14] <Andrio> wesleywmg, ok, good; follow the rest of our instructions then
#785 [23:14] <Aj2> sry i dont really understand that
#786 [23:15] <Aj2> wait give me a sec
#787 [23:16] <wesleywmg> i open %SystemRoot%\System32\drivers\etc\hosts using what app?
#788 [23:16] <wesleywmg> notepad run as admininstrator used for?
#789 [23:18] <wesleywmg> i opened %SystemRoot%\System32\drivers\etc\hosts as notepad then??
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#791 [23:19] <Shadow> I need help
#792 [23:21] <Shadow> I want to recover the mail from my account
#793 [23:21] <Aj2> sry idk what that terminal stuff means
#794 [23:23] <Aj2> and also do i download jdk.java 14 or is that the wrong one
#795 [23:30] <Aj2> oh ok i got java 14 going but its saying that the java command dosnt work
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#797 [23:30] <wesleywmg> omg thankiew going to buy the game thankkkk
#798 [23:30] <Aj2> when i run the batch file
#799 [23:32] <derekjavierlb> Hi, I have an issue with accessing a friend's Realms server, when I enter I only last about 15 seconds before getting thrown out with error: internal exception: java.ioexception
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#802 [23:39] <iAmConfused> I have a redeem code for windows 10 edition because I bought java before oct 19, 2018, but when i click it, it doesnt fill in the code on the microsoft website
#803 [23:41] <iAmConfused> I meant redeem link
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