#MinecraftHelp > 2020-04-27
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#4 [00:23] <RunAway> i cant log into my account, im 100% sure everything im entering is right (like my email and password) but it says its wrong. tried to uninstall and reinstall, nothing. any helps with be amazing.
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#12 [02:11] <eZo> Hi, I received an email saying my account had been transferred to a Mojang account - I didn't request that change and seemingly I cannot login or get a password reset email sent :/ woe is me
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#16 [03:26] <Baigar> Hello i like to play minecraft again i have a old account on my e-mail adress but when i try to login he told me "wrong username or passwod" i can reset the Account Password but this doesn´t help. What i can do ?
#17 [03:26] <Ztarbox> Hi folks. I try to redeem my "Minecraft Win10" Edition. I see the redeem button in my mojang account. But when I try to redeem, I get redirected to my Microsoft Account with an empty Textbox that asks me to enter a 25-char code. But I got no code. A friend told me this was automatically filled for him in the process. Any suggestions?
#18 [03:28] * dvu [webchat@193.25.176.66] has joined #minecrafthelp
#19 [03:29] <dvu> Hi, I disabled my account a couple months ago, and now I want to restore it, could you help me?
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#25 [04:25] * ChrisYeziyu [webchat@171.247.176.9] has joined #minecrafthelp
#26 [04:26] <ChrisYeziyu> #minecrafthelp
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#29 [04:26] <mr_pocatito> it doesn´t lend me to sign in
#30 [04:27] <mr_pocatito> it told me wrong password or username, but I put the correct password and username
#31 [04:27] <mr_pocatito> help me please
#32 [04:27] <ChrisYeziyu> Sorry for bothering, currently I am having a common minecraft problem that is not downloading the version
#33 [04:28] <ChrisYeziyu> https://cdn.discordapp.com/attachments/672365159964082186/704248076935757854/unknown.png
#34 [04:28] <mr_pocatito> I don´t talked english all of the time, I believe you re understanding me, I´m not from USA
#35 [04:29] <mr_pocatito> Do you talk spanish it could be most easy for me if yo talk spanish
#36 [04:29] <mr_pocatito> ?
#37 [04:30] <Toby0> Hello i am writing on behalf of my friend, she can't get minecraft to work on her macOS system, we have updated the OS version and installed newest java, she gets an launch game error https://imgur.com/a/XEKgcTe and she has a 50 mbit speedtest so the connection isn't slow as the program says
#38 [04:31] <mr_pocatito> could us help me please?
#39 [04:31] <ChrisYeziyu> #minecrafthelp
#40 [04:33] <mr_pocatito> please help me
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#44 [05:16] <Toby0> I got help on the discord server, have a nice day
#45 [07:56] * Joep [webchat@ip503d99b1.speed.planet.nl] has joined #minecrafthelp
#46 [07:56] <Joep> Hello
#47 [07:56] <Joep> I can't login because I have a new e-mail address and I forgot mh
#48 [07:56] <Joep> my password
#49 [07:56] <Joep> i h
#50 [07:56] <Joep> I have a new e-mail address
#51 [07:58] <Joep> #minecrafthelp
#52 [08:19] * Gecko93 [webchat@69.pool85-56-92.dynamic.orange.es] has joined #minecrafthelp
#53 [08:20] <Gecko93> need support whit migration
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#55 [08:40] * cfp [webchat@pD953BD35.dip0.t-ipconnect.de] has joined #minecrafthelp
#56 [08:41] <cfp> Hey, I have a problem at minecraft texturepacks with own sounds (via. sounds.json), am i right here?
#57 [09:22] * Fersoher [webchat@85.155.193.206.dyn.user.ono.com] has joined #minecrafthelp
#58 [09:23] <Fersoher> i have the error "internal exception: java.io.ioexception: an existing connection was forcibly closed by remote host." and i dont know how to fix it
#59 [09:24] <Fersoher> i tried all that i found to fix the problem like changing firewall options or java options but nathing work
#60 [09:47] * T0biasCZe [webchat@88.146.223.99] has joined #minecrafthelp
#61 [09:49] <T0biasCZe> I, hive problem with fullscreen on 1.13. When i have MC in fullscreen, and go to my second monitor and click on something there, the fullscreen minecraft close back to desktop. It does it both with and without optifine. There is what i mean: https://www.youtube.com/watch?v=s-QEXE46oyo
#62 [09:50] * iSSA [webchat@x4e373935.dyn.telefonica.de] has joined #minecrafthelp
#63 [09:50] <iSSA> hELLO
#64 [09:50] <iSSA> Helo
#65 [09:50] <iSSA> Hello*
#66 [09:52] <iSSA> so my problem is that when i start mc with my geforce gtx 1050 it's just a whitescreen, but with the intel hd graphics one there is no white screen. How do I fix the white screen with my geforce tx 1050?
#67 [09:52] <iSSA> I was told to send this too: https://paste.ubuntu.com/p/bjgStxNsR4/ (from my system)
#68 [09:56] <Andrio> iSSA, is the driver for your GeForce video card up to date?
#69 [09:56] <iSSA> yes
#70 [09:56] <iSSA> Yes it is Andrio
#71 [09:57] <Andrio> iSSA, right click the launcher, select Properties > Compatibility and make sure there isn't a compatibility mode set
#72 [09:59] <iSSA> It only gives me an option which says ''scan for compatibility issues''
#73 [09:59] <iSSA> Andrio
#74 [10:00] <Andrio> ok
#75 [10:00] <Andrio> iSSA, is it the launcher you're having a problem with or the game itself?
#76 [10:01] <iSSA> The game itself
#77 [10:01] <iSSA> The launcher works perfectly fine with both graphic cards i have
#78 [10:02] <iSSA> Andrio
#79 [10:04] * _INTER2005_ [webchat@static-236-125-229-77.ipcom.comunitel.net] has joined #minecrafthelp
#80 [10:04] <_INTER2005_> HELLO
#81 [10:04] <_INTER2005_> hola
#82 [10:05] <Fersoher> hola
#83 [10:05] <_INTER2005_> compre mineraft hace un tiempo y no cajee mi codigo gratis q me dan y ahora no lo puedo canjear y me obligan a comprar el minecraft windows 10
#84 [10:06] <Fersoher> esas cosas tienen fecha, tendras que comprarte el minecraft otra vez, pero tambien puedes comprar la version de java
#85 [10:07] <_INTER2005_> pero hay gente q lo compro el mismo tiempo q yo y puede meter todavia el codigo
#86 [10:07] <iSSA> Andrio I need a solutionn
#87 [10:07] <_INTER2005_> no puedo conseguir mi codigo?
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#89 [10:11] * Brask [webchat@c193-183-240-205.customer.sandnet.se] has joined #minecrafthelp
#90 [10:12] <Brask> It says "GLFW error 65542: WGL: The driver does not appear to support OpenGL"
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#92 [10:13] <Andrio> hm
#93 [10:15] <Brask> It says that when the Minecraft launcher is up and i press "Play", I played this morning and nothing happened then
#94 [10:17] <Andrio> iSSA, it's possible you need to configure your system to use your dedicated video card for Java; I'm not sure how to do that
#95 [10:17] <Andrio> ??> Brask win/DXDiag
#96 [10:17] <Mightyena> Brask: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#97 [10:19] <iSSA> Andrio Thanks but I don't know how to do that either :/
#98 [10:20] <iSSA> Oh wait I think I do know how
#99 [10:25] <iSSA> Nevermind didn't work
#100 [10:25] <T0biasCZe> Hello. I, have problem with fullscreen on 1.13. When i have MC in fullscreen, and go to my second monitor and click on something there, the fullscreen minecraft close back to desktop. It does it both with and without optifine. There is what i mean: https://www.youtube.com/watch?v=s-QEXE46oyo
#101 [10:25] <Andrio> hm
#102 [10:40] * Steve2 [webchat@70-142-34-20.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#103 [10:42] <Steve2> Can You Help Me? I have tried to reset my password multiple times but minecraft still doesn't let me in! I already bought java!
#104 [10:46] <Steve2> ?
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#106 [11:08] * Sylas_Chalfant [webchat@ip68-102-93-6.ks.ok.cox.net] has joined #minecrafthelp
#107 [11:08] <Sylas_Chalfant> How do i open my minecraft wwithout it crashing?
#108 [11:09] <Sylas_Chalfant> When i try to open up the game on a version 1.12 or lower the game crashes and i am not able to play
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#110 [11:20] * Ablast6 [webchat@cpe-107-11-158-99.columbus.res.rr.com] has joined #minecrafthelp
#111 [11:20] <Ablast6> I'm the only one who can't connect to my friend's server, I keep getting an io.netty error but only for their server
#112 [11:21] <Ablast6> I can still connect to other servers fine. Theirs is privately hosted by a company and currently has 4 people on it
#113 [11:24] * apayet [webchat@165.169.50.111] has joined #minecrafthelp
#114 [11:24] <apayet> hi !
#115 [11:25] * Ynda [webchat@p4FF9B6A4.dip0.t-ipconnect.de] has joined #minecrafthelp
#116 [11:25] <apayet> I've got purshased Minecraft Java Edition, can I migrate to Win 10 version ?
#117 [11:25] <Ynda> hello, i do not recieve an email when i reset my password
#118 [11:25] <Ynda> yes i do
#119 [11:30] <Ynda> can somebody send me a password reset to my minecraft email manually?
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#125 [12:10] <_INTER2005_> hola
#126 [12:11] <_INTER2005_> venia para preguntar si el codigo para descargar minecraft windows 10 tiene caducidad?
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#130 [12:45] * carlos_ [webchat@pool-68-131-8-101.nrflva.fios.verizon.net] has joined #minecrafthelp
#131 [12:45] <carlos_> my minecraft wont load
#132 [12:46] <carlos_> i can get into the launcher
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#136 [12:50] <carlos_> help?
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#138 [13:03] * viktorlinne [webchat@81-230-67-143-no201.tbcn.telia.com] has joined #minecrafthelp
#139 [13:04] <viktorlinne> help
#140 [13:04] <viktorlinne> plz
#141 [13:04] <viktorlinne> REEEEEEEEEE
#142 [13:04] <viktorlinne> GIB
#143 [13:04] <viktorlinne> HELB
#144 [13:04] <viktorlinne> mirrecrarre brorre
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#146 [13:23] <Steve2> reeeee
#147 [13:23] * AndersBeringBrei [webchat@cm-84.209.71.201.getinternet.no] has joined #minecrafthelp
#148 [13:23] <Steve2> Bro Ive been here since 8
#149 [13:24] <AndersBeringBrei> hello
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#154 [13:45] <feet_heat> help
#155 [13:45] <eZo> Hi! I recently received an email saying my acc had been converted to a Mojang account. I didnt request this, and now I cannot login into my account at all, any help would be appreciated! Thanks! :)
#156 [13:46] <feet_heat> me
#157 [13:46] <Ava> Hello? I have a code that my launcher gave me for why it isn't launching. Please help.
#158 [13:46] <feet_heat> ok this is ps4 edition (bedrock)
#159 [13:47] <Ava> Hello?
#160 [13:47] <feet_heat> Every time I log in to my Microsoft account it says something went wrong?
#161 [13:48] <feet_heat> wow
#162 [13:49] <feet_heat> Boomer
#163 [13:49] <feet_heat> i want to play minecraft!can someone help?
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#165 [13:55] * herik123 [webchat@177.43.129.40] has joined #minecrafthelp
#166 [13:55] <herik123> My minecraft is freezed in the Mojang screen
#167 [13:56] * m8 [webchat@ev-esr1-72-49-121-26.fuse.net] has joined #minecrafthelp
#168 [13:56] <m8> yo i need help
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#170 [13:58] <m8> I have bought minecraft twice before, yet none of my emails seem to be connected bc I am not recieving a password reset. What can I do so I dont have to pay again
#171 [13:59] * t0asty [webchat@24.13.73.147] has joined #minecrafthelp
#172 [14:00] <t0asty> I need help changing the email i no longer have access to it
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#175 [14:03] * Paulafire98 [webchat@cm-93-156-129-69.telecable.es] has joined #minecrafthelp
#176 [14:04] <Paulafire98> Hi I am having a problem with the payment of the game. I have already try to buy the game 3 times and all failed but in my bank account are chargued 3 times the game. I havnt recived any email from mojang so I havent any id tickect.
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#181 [15:11] <KraiQ> Hello. I buy minecraft in 2016 and i want to play now again. i know my password and mail but the minecraft launcher did not accept it. My ordernumber: c77b639ef10741c1b091108701f259ca
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#183 [15:16] * mod [webchat@host81-152-112-5.range81-152.btcentralplus.com] has joined #minecrafthelp
#184 [15:16] <mod> pls help
#185 [15:16] <mod> pls help
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#187 [15:17] * troy [webchat@ip-pool-199-87-181-199.ncwcom.com] has joined #minecrafthelp
#188 [15:18] <mod> my game keeps crashing
#189 [15:18] <troy> I don't remember the answer to my security questions, and the account was made with my Nana's email, which i don't have access to
#190 [15:18] <mod> i havent been able to start minecraft since i bought it
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#192 [15:31] * MonkeyMaster88 [webchat@174.27.246.70] has joined #minecrafthelp
#193 [15:32] <MonkeyMaster88> I need to know what my last username was
#194 [15:40] * gamer19061 [webchat@pool-98-115-104-59.phlapa.fios.verizon.net] has joined #minecrafthelp
#195 [15:42] <gamer19061> Hey, I've had problems logging into my account due to old security questions. I forgot them years ago and now the email account I used to create my Mojang account won't accept Mojang's machine emails. I've emailed Mojang multiple times but all I get are machine emails back that tell me to go back to the help forum that tells me to send another emai
#196 [15:42] <gamer19061> l.
#197 [15:44] <gamer19061> Also, thanks for making me wait 3 months for an automated email that was of no help :)
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#199 [16:12] * Steve2 [webchat@70-142-34-20.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#200 [16:22] <mod> lol
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#203 [16:32] * MW [webchat@75.162.243.216] has joined #minecrafthelp
#204 [16:33] <MW> I have minecraft java and was to receive a free windows 10 edition as i purchased java in 2013 or 2014. I have never received the redeemable code. Please help
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#207 [16:46] <Hammer> Hey when I try to boot, it only loads up a white screen and audio. Watching output logs, it stops loading assets after minecraft:textures/atlas/mob_effects.png-atlas
#208 [16:47] <Hammer> I've tried deleting all files and re downloading multiple times. Have also deleted and re installed java. All of my drivers are up to date. Even did a malware scan with the program recommended on the mojang forums. No luck
#209 [16:50] * daheim99 [webchat@p5B1222C8.dip0.t-ipconnect.de] has joined #minecrafthelp
#210 [16:50] <daheim99> hi, i have a problem with my account
#211 [16:51] <daheim99> i can log into it in the java edition but not online because it isnt migrated but when i try to migrate it it says it already is
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#214 [17:17] * alexn90 [webchat@bband-dyn153.95-103-248.t-com.sk] has joined #minecrafthelp
#215 [17:21] <alexn90> Hello. I would like to know if anybody has some experience with a problem regarding minecraft, after launch running for a long time on a background, and then after it loads, you are unable to load any world while it just freezes the whole app
#216 [17:26] * K [webchat@udp107670uds.hawaiiantel.net] has joined #minecrafthelp
#217 [17:27] <K> Hello. I am having trouble with my students not being able to log into Minecraft Education. They are getting an error saying "not valid." Any suggestions?
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#222 [18:09] * Binger [webchat@modemcable096.96-130-66.mc.videotron.ca] has joined #minecrafthelp
#223 [18:09] <Binger> um
#224 [18:09] <Binger> anyone hereÉ
#225 [18:10] <Binger> I kinda need some help
#226 [18:10] <Binger> uh
#227 [18:13] * webrosc [~webrosc@cpc138562-newt42-2-0-cust90.19-3.cable.virginm.net] has joined #minecrafthelp
#228 [18:14] * Binger [webchat@modemcable096.96-130-66.mc.videotron.ca] has quit. (Client Quit)
#229 [18:36] * Nyc2029 [webchat@179.183.233.93] has joined #minecrafthelp
#230 [18:38] <Nyc2029> hello, i lost my email some weeks ago, and someone change my password, i can't acess my email and my password from my minecraft accont its change, can you help-me? i need change email for my new email, old and broked email: levi-ben7@hotmail.com old password: mariokart8
#231 [18:39] <Nyc2029> i need change this minecraft accont for my new email
#232 [18:40] * Nyc20294 [webchat@179.183.233.93] has joined #minecrafthelp
#233 [18:40] <Nyc20294> hello, i lost my email some weeks ago, and someone change my password, i can't acess my email and my password from my minecraft accont its change, can you help-me? i need change this minecraft accont for my new email, old and broked email: levi-ben7@hotmail.com old password: mariokart8
#234 [18:41] * Nyc20294 [webchat@179.183.233.93] has quit. (Client Quit)
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#236 [19:00] * shadowarx [webchat@cpe-172-91-127-20.socal.res.rr.com] has joined #minecrafthelp
#237 [19:00] <Nyc2029> hi
#238 [19:01] <shadowarx> The issue is that I don't have access to the email I have on my Minecraft account
#239 [19:01] <Nyc2029> give up
#240 [19:01] <Nyc2029> me too
#241 [19:01] <shadowarx> uhhhh what
#242 [19:02] <Nyc2029> and now you don't have technical assistence
#243 [19:02] <shadowarx> cool
#244 [19:02] <Nyc2029> because of covid-19
#245 [19:02] <Nyc2029> i went hacked and lost my account
#246 [19:02] <Nyc2029> i don't know what i do
#247 [19:03] <shadowarx> damn I feel for you]
#248 [19:04] <Nyc2029> sorry for asking
#249 [19:04] * Nyc2029 [webchat@179.183.233.93] has quit. (Quit: webchat.esper.net)
#250 [19:10] * Ricardo [webchat@45.183.225.136] has joined #minecrafthelp
#251 [19:13] <Ricardo> Não sei muito escrever em inglês, mas gostaria de saber se as proximas atualizações do minecraft (1.15.2+) vai sair as bordas invisiveis que ficam entre os blocos. Já deixeis os niveis de "minamap" em 0 e não solucionou. Minha placa de video é uma NVIDIA 1050 Ti. Se puderem me responder ficarei grato.
#252 [19:16] * my_game [webchat@cpe-75-191-157-123.triad.res.rr.com] has joined #minecrafthelp
#253 [19:17] * alexn90 [webchat@bband-dyn153.95-103-248.t-com.sk] has quit. (Quit: webchat.esper.net)
#254 [19:19] <my_game> my game wont load when ever I try it freeze up and crashes I payed full price pleases help
#255 [19:29] * mauveshadow [webchat@72.139.205.8] has joined #minecrafthelp
#256 [19:30] <mauveshadow> anyone recently updated a personal server to 1.15.2? I cannot connect since updating my server but I can to single player and other servers. Java is up to date and server appears to run normally from GUI.
#257 [19:30] * undeadsmiles [webchat@71-222-35-62.lsv2.qwest.net] has joined #minecrafthelp
#258 [19:30] <undeadsmiles> My game keeps crashing upon loading the world
#259 [19:31] <undeadsmiles> I have the crash report
#260 [19:37] <my_game> my game wont load when ever I try it freeze up and crashes I payed full price pleases help
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#263 [19:56] * laurenmaddon1234 [webchat@pool-141-155-137-150.nycmny.fios.verizon.net] has joined #minecrafthelp
#264 [19:58] <laurenmaddon1234> I bought this account in 2012 and I can't seem to get an email to reset my password. I have access to the email address this account is linked to. When I look up the account on the website Namemc.com it says the username is available. Is there a way for me to regain access to my account?
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#266 [20:08] * blankasbeast [webchat@ip4d15ff92.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#267 [20:09] <blankasbeast> heyho, anyone here wich could help me with optifine?
#268 [20:15] * Elleanneing [webchat@072-180-011-099.res.spectrum.com] has joined #minecrafthelp
#269 [20:16] <Elleanneing> Help! My game has been working just fine but then all of a sudden today it's not letting me log in to my microsoft account, so I can't play with my friends
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#272 [20:39] * akki_akki [webchat@cpe-75-191-157-123.triad.res.rr.com] has joined #minecrafthelp
#273 [20:40] <akki_akki> hi I need help
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#278 [21:03] * Vaati [webchat@ip72-204-59-182.fv.ks.cox.net] has joined #minecrafthelp
#279 [21:04] <Vaati> so when I try to launch minecraft the white screen with the mojang logo keeps coming up like normal but when the bar fills all the way up it just goes unresponsive and crashes and I don't know what is wrong.
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#282 [21:12] <landerap> hello!
#283 [21:13] <landerap> Minecraft won't let me play online
#284 [21:14] * landerap [webchat@CPEf0f249d2d533-CMf0f249d2d530.cpe.net.cable.rogers.com] has quit. (Client Quit)
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#287 [21:54] * Carole-Anne [webchat@69.4.210.172] has joined #minecrafthelp
#288 [21:55] <Carole-Anne> I bought Minecraft Dungeons by accident and I ask for a refund by email and I'm still waiting for my refund
#289 [21:56] * Ricardo [webchat@45.183.225.136] has quit. (Quit: webchat.esper.net)
#290 [21:56] <GreyVulpine> Mojang's usually backlogged in support tickets, you'll simply need to wait for them to reply
#291 [21:57] <Carole-Anne> They have sent me a reply saying I would be refund friday and im still waiting for my money back
#292 [21:57] <Carole-Anne> Do you know how long can it take to be refund?
#293 [21:57] <GreyVulpine> That, I don't know.
#294 [22:00] <Carole-Anne> I got Mojang confirmation from Mojang that I would be refund... I have the annulation ticket (#ab6543f6ff4b4fa8971cfc1ccbaaf155)
#295 [22:01] <Carole-Anne> I just want to know what's happening with my ticket... I've been waiting since 4 days now
#296 [22:04] <Carole-Anne> Or elsewhere, can you tell me if Mojang have a phone number for technical support
#297 [22:11] <GreyVulpine> They do not
#298 [22:13] <Carole-Anne> Okay, and you can not tell me nothing about my refund? What am I suposed to do? It's been 4 days that I'm trying to have information about my refund and no one tell me nothing ... It's really disturbing
#299 [22:15] <GreyVulpine> I can't tell you anything about your refund. I'd wait a couple days, then call your bank to see if there's any history of transaction going back, if not; then send in another ticket
#300 [22:23] * RIGBYTE [webchat@103.53.232.56] has joined #minecrafthelp
#301 [22:23] <RIGBYTE> My Minecraft crashes as soon as running it with exit code 77
#302 [22:24] <RIGBYTE> any fixes
#303 [22:24] <RIGBYTE> ?
#304 [22:25] * RIGBYTE [webchat@103.53.232.56] has quit. (Client Quit)
#305 [22:34] <Carole-Anne> Thank you @GreyVulpine I will do that
#306 [22:57] * kuching39 [webchat@202.78.155.79] has joined #minecrafthelp
#307 [23:03] <kuching39> Hi, just downloaded Minecraft on my iMac. Not able to launch the game. Fatal Error: net.minecraft.bootstrap.FatalBootstrapError: Unable to download while being forced. Could someone pls help. Thanks.
#308 [23:35] * gat [webchat@101.98.239.126] has joined #minecrafthelp
#309 [23:35] <gat> hey i was wondering if i could refund minecraft java edition
#310 [23:40] * lynn2 [webchat@ip98-184-93-102.mc.at.cox.net] has joined #minecrafthelp
#311 [23:41] <lynn2> Ive tried to login for like a week now and ive still havent been able to log in to minecraft