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#10 [00:33] <Darker1399> Hi, I need help. I have minecraft Bedrock on my android, but have this error "unable to connect to world". Help me please. :c
#11 [00:33] <Darker1399> Hi?
#12 [00:34] * edmund [webchat@c-73-44-146-157.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#13 [00:34] <Darker1399> Hi?
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#16 [02:22] * Chey [webchat@208.90.180.136] has joined #minecrafthelp
#17 [02:23] <Chey> Hello, so I'm having issues finding the code to redeem my free code for minecraft bedrock edition
#18 [02:23] <Andrio> Chey, unfortunately you can't get that any more.
#19 [02:25] <Chey> Is there any particular reason why?
#20 [02:25] <Chey> I'm not sure when the deadline was
#21 [02:27] <Andrio> Chey, see https://www.minecraft.net/en-us/article/ancient-java-players--you-attention-please-/
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#24 [03:20] * noodle is now known as Guest83218
#25 [03:22] <Guest83218> I've made multiple accounts to try to login to mc in order to purchase mc java but whenever i try to log into any of these accounts I get the same message pop up on the screen. "Oops an error prevented your request from being processed. Please try again." It is the third day in a row that this happens and i've even tried login in from different web
#26 [03:22] <Guest83218> sites browsers. I have no vpn running in the background either.
#27 [03:23] <Guest83218> I've tried login in directly from the mc launcher and that has also not worked.
#28 [03:25] * MalsMeneertje [webchat@ip4da43595.direct-adsl.nl] has joined #minecrafthelp
#29 [03:26] <MalsMeneertje> hello, i think i have a corrupted file, located at %appdata%>.minecraft>libraries>org>apache>httpcomponents>httpcore>4.3.2
#30 [03:27] <MalsMeneertje> could you help me?
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#34 [05:16] * Lioshire [webchat@105.242.236.92] has joined #minecrafthelp
#35 [05:16] <Lioshire> i won my mc acc on a giveaway and want to change my skin but cant due to security questions. How do i change them
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#37 [05:21] * TheSilentLink [~TheSilent@host86-152-212-87.range86-152.btcentralplus.com] has quit. (Remote host closed the connection)
#38 [05:23] * will [webchat@host81-146-25-159.range81-146.btcentralplus.com] has joined #minecrafthelp
#39 [05:23] <will> Username and password saying invalid, bought the account yesterday.
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#42 [05:32] * Sam [webchat@ip-213-127-64-97.ip.prioritytelecom.net] has joined #minecrafthelp
#43 [05:34] <Sam> im trying to log on my minecraft acount, but it never works. i always get the message that my email or password is invalid. i cant log in on the minecraft site nor on the minecraft launcher. my boyfriend tried it on his computer and he is able to log in. what can i do?
#44 [05:36] * Fujin [webchat@175.140.6.96] has joined #minecrafthelp
#45 [05:36] <Fujin> I have a problem being stuck on the MC Mojang loading screen after the 1.15.2 update
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#51 [06:09] * shadowganersword [webchat@host-161-234-198-5.isiline.org] has joined #minecrafthelp
#52 [06:09] <shadowganersword> hi
#53 [06:10] <shadowganersword> i can't login in my account
#54 [07:01] * Dan [webchat@176.26.229.174] has joined #minecrafthelp
#55 [07:01] <Dan> do you know how i can download survival worlds of a youtuber
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#57 [07:07] * BrAmghar [webchat@176-140-176-54.abo.bbox.fr] has joined #minecrafthelp
#58 [07:07] <BrAmghar> Hello, I recently decided to replay minecraft but I forgot my password and when I do the "forgotten password" process I do not receive any email from them. What should I do ?
#59 [07:09] * BrAmghar [webchat@176-140-176-54.abo.bbox.fr] has quit. (Client Quit)
#60 [07:23] * Robin [webchat@82-203-229-76.bb.dnainternet.fi] has joined #minecrafthelp
#61 [07:24] <Robin> https://paste.gg/p/anonymous/46b650ce8dd4460783a5f4dabf99d67e
#62 [07:28] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#63 [08:48] <Robin> https://paste.gg/p/anonymous/46b650ce8dd4460783a5f4dabf99d67e here is my problem
#64 [08:57] <CubeTheThird> did you edit the server.properties file?
#65 [08:58] <CubeTheThird> Robin, ^^
#66 [08:58] <Robin> yes
#67 [08:59] <CubeTheThird> Robin, did you change the server-ip in it?
#68 [08:59] <Robin> no
#69 [08:59] <CubeTheThird> Robin, so it's still blank?
#70 [08:59] <Robin> correct
#71 [09:00] <CubeTheThird> Robin, ok, and is the port forwarding rule <your external IP>:<port> -> <your local IP>:<port> ?
#72 [09:00] <Robin> the rule in firewall?
#73 [09:01] <Robin> or the forward itself
#74 [09:01] <CubeTheThird> the forward
#75 [09:01] <Robin> its the port and the ip is my local ipv4
#76 [09:01] <Robin> the port is open, i checked it using canyouseeme.org
#77 [09:02] <CubeTheThird> Robin, hmm ok. From what I can see, your public IP (82.203.229.76) is indeed showing your server is reachable
#78 [09:02] <Robin> yes
#79 [09:02] <CubeTheThird> Robin, is that the IP you gave people?
#80 [09:02] <Robin> yes
#81 [09:03] <Robin> i tried connecting to it myself also
#82 [09:03] <CubeTheThird> Robin, you will not be able to connect using your public IP. Only people outside your network can
#83 [09:03] <Robin> ok
#84 [09:04] <CubeTheThird> Robin, if people are on your local network, they have you use your local ipv4
#85 [09:04] <Robin> yes i know
#86 [09:04] * ItsOli_69 [webchat@cpc103428-donc13-2-0-cust402.17-1.cable.virginm.net] has joined #minecrafthelp
#87 [09:04] <Robin> im talking about people form outside my network
#88 [09:04] <CubeTheThird> Robin, right ok. So you say you've given people outside your external IP? does that not work?
#89 [09:05] <Robin> correct it does not work
#90 [09:05] <Robin> you can try connecting to it if you want
#91 [09:05] <CubeTheThird> Robin, what error are they getting?
#92 [09:05] <Robin> i can't recall
#93 [09:05] <CubeTheThird> alright. I'll see if I can try it out in a couple minutes
#94 [09:05] <Robin> ok
#95 [09:07] <Robin> wait what
#96 [09:07] <CubeTheThird> lol
#97 [09:07] <CubeTheThird> worked for me
#98 [09:07] <Robin> let me ask my friend to join real quick
#99 [09:08] <CubeTheThird> kk. Definitely not an issue on your end
#100 [09:08] <Robin> lol
#101 [09:09] <Robin> now it works haha
#102 [09:09] <CubeTheThird> cool!
#103 [09:09] <Robin> but its giving a mismatch in destroy vlock pos
#104 [09:09] <CubeTheThird> what do you mean?
#105 [09:09] <Robin> nevermind its working now
#106 [09:09] <CubeTheThird> alright... lol
#107 [09:09] <Robin> thats so wierd
#108 [09:10] <CubeTheThird> vanilla server right?
#109 [09:10] <Robin> thanks anyways i guess
#110 [09:10] <Robin> yes
#111 [09:10] <CubeTheThird> huh
#112 [09:10] <CubeTheThird> alright well glad it seems to be working
#113 [09:10] <Robin> thank you!
#114 [09:10] <CubeTheThird> no problem :3
#115 [09:10] <Robin> bye
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#119 [10:00] * Quick [webchat@93.116.241.68] has joined #minecrafthelp
#120 [10:02] <Quick> i can't log in to my account for some reason i gave the account to one of my friend and he could log in, he didn't change the password or anything what should i do, i tried waiting 24 hours,reinstalling minecraft but nothing worked, i can log in minecraft.net but not on their launcher
#121 [10:02] <CubeTheThird> what happens?
#122 [10:03] <Quick> it sais "invalid password or email"
#123 [10:03] <CubeTheThird> have you tried resetting the password?
#124 [10:04] <Quick> i can't since i forgot the email password but my friends could get on it and i could log in their website
#125 [10:04] <CubeTheThird> are you using the official game launcher?
#126 [10:04] <Quick> downloaded it from minecraft.net
#127 [10:05] <CubeTheThird> have you used any Alt tools?
#128 [10:05] <Quick> alt tools?
#129 [10:05] <CubeTheThird> ??> Quick tools/hjt
#130 [10:05] <Mightyena> Quick: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#131 [10:05] <Mightyena> Quick: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#132 [10:05] <Quick> what is this
#133 [10:06] <CubeTheThird> Quick, it's a tool to check for things you have running on your PC. It's possible something is blocking the launcher's connection
#134 [10:06] <Quick> so which one do i download
#135 [10:06] <Quick> the one mightyena sent?
#136 [10:07] <CubeTheThird> yes that's right
#137 [10:07] <Quick> do i click "do a system scan only"?
#138 [10:08] <CubeTheThird> should be an option to save a log
#139 [10:08] <Quick> ye ye
#140 [10:09] <Quick> do i like paste what's inside or?
#141 [10:10] <CubeTheThird> as per the instructions, paste the info onto http://paste.ubuntu.com and give the URL here.
#142 [10:10] <Quick> https://paste.ubuntu.com/p/3PHrvYmC9Q/
#143 [10:11] <CubeTheThird> try removing Hamachi
#144 [10:11] <Quick> bet
#145 [10:11] * ScottJohnson102987 [webchat@c-73-224-198-88.hsd1.ga.comcast.net] has joined #minecrafthelp
#146 [10:12] <CubeTheThird> you should also reboot your PC after doing that
#147 [10:12] <Quick> can i join this back after i reboot?
#148 [10:12] <CubeTheThird> yup
#149 [10:12] <Quick> ok
#150 [10:13] <ScottJohnson102987> When I load minecraft on my computer, it loads, takes me to the main screen for the game, and i usually have about 10 seconds to a minute before it crashes and the crash report says "Core Dump Error." Ive looked everywhere and cant figure out what it means. Can anybody help?
#151 [10:13] <CubeTheThird> ScottJohnson102987, copy the full report onto http://paste.ubuntu.com and give the URL here.
#152 [10:14] * Quick [webchat@93.116.241.68] has joined #minecrafthelp
#153 [10:14] <Quick> im back
#154 [10:14] * ScottJohnson102987 [webchat@c-73-224-198-88.hsd1.ga.comcast.net] has quit. (Client Quit)
#155 [10:14] <CubeTheThird> Quick, alright. Any change logging in now?
#156 [10:14] <Quick> let me try
#157 [10:15] <Quick> oh thanks guys
#158 [10:15] <Quick> it's working
#159 [10:15] <CubeTheThird> awesome!
#160 [10:15] <Quick> do you guys have discord
#161 [10:15] <Quick> y'all are awesome
#162 [10:15] <CubeTheThird> we do yes
#163 [10:15] <Quick> can i add you
#164 [10:16] <Quick> or you can add me quick#0001
#165 [10:16] <CubeTheThird> trying to find the link
#166 [10:17] <Quick> alright
#167 [10:17] <CubeTheThird> https://discordapp.com/channels/607127008173883401/607127008173883403/693161616384065586
#168 [10:17] <CubeTheThird> or just https://discord.gg/58Sxm23
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#172 [10:42] <Babs> Hello i am having trouble accessing a minecraft server my connection is fine the serveur but when i click on the server after loading terrains the message (connection error timed out keep apparing) .I can acces every other serv with 0 lag and issue and there is people on the serv.
#173 [10:45] <CubeTheThird> what is your ping to this server?
#174 [10:49] * dhtdht020 [~dhtdht020@85.65.110.54.dynamic.barak-online.net] has quit. (Remote host closed the connection)
#175 [10:56] <Babs> 120
#176 [10:57] <Babs> i can connect to serveur with worth ping
#177 [10:58] <CubeTheThird> that may be an issue on the server's end then. You should contact a server administrator/owner about the issue
#178 [11:00] <Babs> i did
#179 [11:00] <Babs> they said that i am whitelisted and all
#180 [11:00] <Babs> a friend of mine with worth ping can acces it
#181 [11:00] <Babs> i uninstalled reinstalled the game
#182 [11:00] <Babs> and still have the same issue
#183 [11:01] <Babs> i tried 3 different wifi
#184 [11:01] <Babs> i am out of ideas
#185 [11:01] <Babs> i try a version without optifine
#186 [11:01] <Babs> thanks for the help anyway
#187 [11:11] * Totomage [webchat@165.135.10.109.rev.sfr.net] has joined #minecrafthelp
#188 [11:11] <Totomage> Bonjour / Hello
#189 [11:12] <Totomage> I have a problem with my account, when i try to log in, it say wrong email / password, so i ask a mail to change the password
#190 [11:12] <Totomage> But i never got a mail in answer
#191 [11:12] <Totomage> Can you help me please?
#192 [11:12] <CubeTheThird> you will need to contact Mojang support
#193 [11:12] <CubeTheThird> ??> Totomage mojang/email
#194 [11:12] <Mightyena> Totomage: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#195 [11:12] <Mightyena> Totomage: Note: Do NOT send more than one at a time.
#196 [11:12] <Totomage> Thank you
#197 [11:36] * LoganK [webchat@c-24-98-86-25.hsd1.ga.comcast.net] has joined #minecrafthelp
#198 [11:37] <LoganK> I have a code for Minecraft JAVA edition, but it says it is already used. Is there a way to see what email it is associated with?
#199 [11:40] <CubeTheThird> where did you get the code?
#200 [11:40] * Myykana [webchat@dsl-hkibng31-54fafc-80.dhcp.inet.fi] has joined #minecrafthelp
#201 [11:42] <LoganK> I tired using it today, and I'm not sure if I've used it before
#202 [11:42] <LoganK> tried*
#203 [11:42] <CubeTheThird> gotcha. You'll have to contact Mojang support with the code to recover the account
#204 [11:42] <CubeTheThird> ??> LoganK mojang/email
#205 [11:42] <Mightyena> LoganK: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#206 [11:42] <Mightyena> LoganK: Note: Do NOT send more than one at a time.
#207 [11:42] <Myykana> hey! this is my first time when i logged in to minecraft, but it failed. I checked and switched my password its still doesnt log me in
#208 [11:43] <Myykana> can you help me with that?
#209 [11:43] <CubeTheThird> Myykana, did you use Alt tools before?
#210 [11:43] <Myykana> What is it?
#211 [11:43] <Myykana> can you explain?
#212 [11:44] <CubeTheThird> Myykana, what message does it give you when you try to login?
#213 [11:45] <Myykana> invalid email or password
#214 [11:45] <CubeTheThird> Myykana, are you able to login to minecraft.net ?
#215 [11:45] <Myykana> nope
#216 [11:45] <CubeTheThird> ??> Myykana tools/hjt
#217 [11:45] <Mightyena> Myykana: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#218 [11:45] <Mightyena> Myykana: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#219 [11:48] * Olzz [webchat@193.32.126.134] has joined #minecrafthelp
#220 [11:50] <Olzz> Hello all, I am unable to login to minecraft through any launcher, but can connect to minecraft and mojang account portals without issue. Have reset password and waited as suggested. Looking for any guidance. I am on a Mac OS.
#221 [11:51] <Myykana> here: https://paste.ubuntu.com/p/xxMpY5rv2y/
#222 [11:52] <Myykana> can you now help me now?
#223 [11:53] <CubeTheThird> ??> Myykana win/hosts/edit
#224 [11:53] <Mightyena> Myykana: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#225 [11:53] <Mightyena> Myykana: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#226 [11:53] <CubeTheThird> Olzz, what happens when you try logging in?
#227 [11:54] * Hey [webchat@cl-78-158-7-2.fastlink.lt] has joined #minecrafthelp
#228 [11:54] <Olzz> CubeTheThird I get a invalid login/password error
#229 [11:54] * LoganK [webchat@c-24-98-86-25.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#230 [11:54] <Hey> I got a invalid login/password error
#231 [11:56] <CubeTheThird> Olzz, have you used any Alt tools?
#232 [11:56] <CubeTheThird> Hey, have you tried resetting your password?
#233 [11:57] <Olzz> CubeTheThird Yes, several times for reset password.
#234 [11:57] <Olzz> What about alt tools?
#235 [11:57] * awesomeskull [webchat@c-69-243-232-218.hsd1.al.comcast.net] has joined #minecrafthelp
#236 [11:57] <CubeTheThird> Olzz, can you open a Terminal?
#237 [11:58] <Olzz> yes
#238 [11:58] * awesomeskull [webchat@c-69-243-232-218.hsd1.al.comcast.net] has quit. (Client Quit)
#239 [11:58] <Olzz> I am comfortable with slightly technical solutions.
#240 [11:58] <Olzz> I've already gone to ~/Library/Application Support/minecraft to empty everything and reinstall (conserving saves(
#241 [11:59] <CubeTheThird> Olzz, ok first, run this command: cat /etc/hosts
#242 [12:00] <Olzz> k
#243 [12:00] <CubeTheThird> Olzz, did it return anything?
#244 [12:01] <Olzz> all normal. https://paste.gg/p/anonymous/8e3cc055fc8546128e7f240db86d2cba
#245 [12:01] <CubeTheThird> Olzz, similarly, cat /private/etc/hosts
#246 [12:02] <Olzz> same as /etc/hosts
#247 [12:02] <CubeTheThird> Olzz, ok. are you using a VPN/Proxy?
#248 [12:02] <Olzz> Yes.
#249 [12:03] <CubeTheThird> Olzz, try disabling/removing that
#250 [12:03] <Olzz> You think I need to confugre ports?
#251 [12:03] <CubeTheThird> no. some VPNs/proxies are blocked for the login servers
#252 [12:03] * Olzz [webchat@193.32.126.134] has quit. (Quit: webchat.esper.net)
#253 [12:11] <Myykana> i cant do it
#254 [12:12] <CubeTheThird> why not?
#255 [12:12] <Myykana> im not programmer in fact
#256 [12:13] <Myykana> i cant to do it
#257 [12:13] <Myykana> can you teach me?
#258 [12:14] <CubeTheThird> what?
#259 [12:14] <CubeTheThird> Myykana, are you following the instructions Mightyena gave you?
#260 [12:20] <Myykana> nothing happened
#261 [12:21] * shock2345 [webchat@c-73-23-214-130.hsd1.fl.comcast.net] has joined #minecrafthelp
#262 [12:22] <CubeTheThird> Myykana, what do you mean? You got notepad open?
#263 [12:22] <shock2345> GLFW error 65542
#264 [12:22] <Myykana> yeah i opened then it just disappera
#265 [12:22] <shock2345> what does this mean
#266 [12:23] <CubeTheThird> ??> shock2345 win/dxdiag
#267 [12:23] <Mightyena> shock2345: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#268 [12:23] <CubeTheThird> Myykana, you found notepad in the start menu, right-clicked on it, and chose Run as Administrator
#269 [12:27] <Myykana> can you teach me with pictures i can give my email if i can
#270 [12:27] * sNEEZY [webchat@cl-78-158-7-2.fastlink.lt] has joined #minecrafthelp
#271 [12:27] <sNEEZY> I get a invalid login/password error
#272 [12:29] <Myykana> looks like i wasted 25 euros for nothing, thanks
#273 [12:29] <shock2345> https://paste.ubuntu.com/p/N9SGxWXhBR/
#274 [12:30] * Gomaita [webchat@68.red-88-7-159.staticip.rima-tde.net] has joined #minecrafthelp
#275 [12:30] <Gomaita> Hi
#276 [12:30] <Gomaita> Someone there?
#277 [12:31] <sNEEZY> hey
#278 [12:31] <Gomaita> I have some doubts about minecraft java edition support
#279 [12:31] <Gomaita> like whyy they are posting all my request to solved when they didnt even answer to me
#280 [12:31] <CubeTheThird> shock2345, one moment
#281 [12:31] <Gomaita> im trying to recover my account since december
#282 [12:32] <Gomaita> sryy for my english im not native
#283 [12:32] <CubeTheThird> Gomaita, what did you get from them?
#284 [12:32] <Gomaita> a copy-paste mail where they say to find my transaction id
#285 [12:32] <Gomaita> the same id that i sayy in that message i cant recover
#286 [12:32] <Gomaita> cause Skrill dont find
#287 [12:33] <CubeTheThird> Gomaita, what method of payment did you use?
#288 [12:33] <Gomaita> credit card
#289 [12:33] <Gomaita> in 2013
#290 [12:33] <CubeTheThird> ah gotcha. Definitely skrill then
#291 [12:33] <Gomaita> yep
#292 [12:33] <Gomaita> i try to recover
#293 [12:33] <Gomaita> like i v been 4 month i know all
#294 [12:34] <Gomaita> and the last 2 post the supp
#295 [12:34] <Gomaita> change the status to solve
#296 [12:34] <Gomaita> "This request is closed for comments"
#297 [12:34] <Gomaita> with this msg
#298 [12:35] <shock2345> @CubeTheThird ready for your further instructions captain
#299 [12:35] <CubeTheThird> shock2345, do you have 2 monitors?
#300 [12:36] <shock2345> not at the moment but I could hook a second up
#301 [12:36] <CubeTheThird> no need
#302 [12:36] <shock2345> I just set up a new hard drive and im trying to open Minecraft and its giving me that error
#303 [12:36] <CubeTheThird> shock2345, gotcha. Looks like you need to update your video drivers. One moment
#304 [12:37] <CubeTheThird> Gomaita, so if I understand, you send in a request, they ask for a transaction ID, you say skrill cannot provide you one?
#305 [12:37] <Gomaita> yep
#306 [12:37] <Gomaita> cause Skrill acc is a bot
#307 [12:37] <CubeTheThird> is... what?
#308 [12:37] <CubeTheThird> ??< account/trans-id/skrill
#309 [12:37] <Gomaita> yep
#310 [12:38] <CubeTheThird> I don't understand what you mean by that
#311 [12:38] <sNEEZY> Hey, can you help me with an issue im having? When i try to log into my account with the minecraft launcher, it gives me an error saying invalid login/password
#312 [12:38] <CubeTheThird> ??> Gomaita account/trans-id/skrill
#313 [12:38] <Mightyena> Gomaita: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and was used for gift code purchases from mid-2011 to early-2019.
#314 [12:38] <Mightyena> Gomaita: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#315 [12:38] <CubeTheThird> shock2345, download and install https://www.nvidia.com/Download/driverResults.aspx/159423/en-us
#316 [12:39] <CubeTheThird> sNEEZY, have you tried resetting your password?
#317 [12:39] <sNEEZY> yep
#318 [12:39] * Olzz [webchat@185.65.135.205] has joined #minecrafthelp
#319 [12:39] <Gomaita> sry my english is ...
#320 [12:39] <CubeTheThird> sNEEZY, have you used an Alt tool?
#321 [12:39] <sNEEZY> no
#322 [12:39] <CubeTheThird> sNEEZY, are you using a VPN/Proxy?
#323 [12:39] <Gomaita> what im tryiing to say with Skrill account is a bot is that everytime I send htem an email alwayys answer with the same message
#324 [12:39] <sNEEZY> no
#325 [12:39] <Olzz> CubeTheThird Hi Cube, I'm back just to let you know your lead w/r/t the VPN had me go on a goose-chase to figure things out. Seemed my VPN had made some network modifications that prevented me from doing anything.
#326 [12:40] <CubeTheThird> Gomaita, did you do as Mightyena just said?
#327 [12:40] <Gomaita> "We are sorry, but we could not locate a payment with the email address you are contacting us from."
#328 [12:40] <CubeTheThird> Olzz, oh.. wow. Any luck?
#329 [12:40] <Gomaita> that¡s the asnwer of Skrill yep
#330 [12:40] <Gomaita> i wrote an email
#331 [12:40] <Olzz> I disabled the VPN, reinstalled everything and it worked.
#332 [12:40] <CubeTheThird> ah good!
#333 [12:40] <Olzz> It seems that the VPN was causing issues with my DNS.
#334 [12:40] <Gomaita> (in the email i put myy old email where i bought minecraft and i dont have acces)
#335 [12:41] <Olzz> Although I'm not sure, if I find a more detailed log, I'll post it on Mojang forum to help others.
#336 [12:41] <CubeTheThird> Gomaita, you emailed help@skrill.com?
#337 [12:41] <Gomaita> yes
#338 [12:41] <Gomaita> how can i use paste bin service
#339 [12:41] <Gomaita> for send the complete email?
#340 [12:42] <shock2345> CubeTheThird Do I need to restart my pc after installing the driver
#341 [12:42] <CubeTheThird> Gomaita, don't worry about it, you don't need to
#342 [12:42] <CubeTheThird> shock2345, I recommend you do reboot yes
#343 [12:42] <Gomaita> oki
#344 [12:42] <Gomaita> the history is that the email where i bought mine is blocked and i cant recover
#345 [12:42] <shock2345> alrighty, thankyou for the help.
#346 [12:42] <Gomaita> so i explain that to skrill and skrill say that i have to email them from that email
#347 [12:43] <Gomaita> i tried twice
#348 [12:43] * shock2345 [webchat@c-73-23-214-130.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#349 [12:43] <Gomaita> and the email is exactly the same
#350 [12:43] * Olzz [webchat@185.65.135.205] has quit. (Client Quit)
#351 [12:43] * Babs [webchat@37.164.94.156] has quit. (Quit: webchat.esper.net)
#352 [12:43] * sNEEZY [webchat@cl-78-158-7-2.fastlink.lt] has quit. (Quit: webchat.esper.net)
#353 [12:43] <Gomaita> also im trying to convince the minecraft support that that's my account for several reasons
#354 [12:44] <Gomaita> like my first name was the original one
#355 [12:44] <Gomaita> sry
#356 [12:44] <Gomaita> my first minercraft name is very similar to my irl name
#357 [12:45] <Gomaita> or my brother bought minecraft from the same credit card
#358 [12:45] <CubeTheThird> Gomaita, can you try using this to contact them: https://support.skrill.com/1048967012/Contact-us.htm
#359 [12:45] <CubeTheThird> skrill is pretty awful to deal with
#360 [12:46] <Gomaita> theyy got live chat?
#361 [12:47] <CubeTheThird> looks like it?
#362 [12:49] <Gomaita> omg
#363 [12:49] <Gomaita> xD
#364 [12:49] <Gomaita> all the contact methods are unavailable
#365 [12:50] * CubeTheThird facepalms
#365 [12:50] <CubeTheThird> could be timezone though?
#366 [12:51] <Gomaita> i dont think so
#367 [12:51] <Gomaita> here are almost the 20 00
#368 [12:52] <Gomaita> (Spain)
#369 [12:52] <Gomaita> and the option is unavailable when i try to search
#370 [12:54] * Potato_Pete [webchat@94.5.208.141] has joined #minecrafthelp
#371 [12:55] <CubeTheThird> it may be because of quarantine
#372 [12:56] <Potato_Pete> On my Nintendo Switch my marketplace is unable to be used. I don’t know what going on.
#373 [12:56] * Potato_Pete [webchat@94.5.208.141] has quit. (Client Quit)
#374 [12:59] <Gomaita> CubeTheThird ty for all i will wait more :(
#375 [12:59] <CubeTheThird> 👍
#376 [13:00] <Gomaita> there is another why to contact more directly with the support system or no?
#377 [13:00] <Gomaita> or u know why they close me my post with this message: "This request is closed for comments"
#378 [13:00] <Gomaita> ?
#379 [13:03] * xXSamuPowerXx [webchat@host159-115-dynamic.182-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#380 [13:04] <CubeTheThird> I do not know
#381 [13:04] <CubeTheThird> and there is no other way to contact them
#382 [13:05] <xXSamuPowerXx> when i try to log it tells me wrong password even if i just changed it
#383 [13:06] <CubeTheThird> on the website, or in the game launcher?
#384 [13:06] <xXSamuPowerXx> both only by phone
#385 [13:06] <CubeTheThird> have you used any Alt tools?
#386 [13:07] <xXSamuPowerXx> no
#387 [13:07] <xXSamuPowerXx> bought it
#388 [13:07] <CubeTheThird> are you using a VPN/Proxy?
#389 [13:07] <xXSamuPowerXx> no
#390 [13:07] <CubeTheThird> ??> xXSamuPowerXx tools/hjt
#391 [13:07] <Mightyena> xXSamuPowerXx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#392 [13:07] <Mightyena> xXSamuPowerXx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#393 [13:09] <xXSamuPowerXx> ok
#394 [13:16] * Chris [webchat@90.252.8.67] has joined #minecrafthelp
#395 [13:17] * Chris [webchat@90.252.8.67] has quit. (Client Quit)
#396 [13:19] * Yunus1903 [~Yunus1903@d54C459D4.access.telenet.be] has quit. (Ping timeout: 204 seconds)
#397 [13:19] * Yunus1903 [~Yunus1903@d54C459D4.access.telenet.be] has joined #minecrafthelp
#398 [13:22] * Till [webchat@p4FDEEA1D.dip0.t-ipconnect.de] has joined #minecrafthelp
#399 [13:23] <Till> I am not receiving my password reset email. I tried it multiple times(also last week) and nothing is showing up in my junk/spam folder.
#400 [13:23] <CubeTheThird> you will need to contact Mojang support about that
#401 [13:23] <CubeTheThird> ??> Till mojang/email
#402 [13:23] <Mightyena> Till: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#403 [13:23] <Mightyena> Till: Note: Do NOT send more than one at a time.
#404 [13:23] <Till> Thank you.
#405 [13:24] * Till [webchat@p4FDEEA1D.dip0.t-ipconnect.de] has quit. (Client Quit)
#406 [13:27] * bethany [webchat@69.132.251.106] has joined #minecrafthelp
#407 [13:28] <bethany> I just downloaded minecraft on my mac and when i click play it tells me to check my configurations
#408 [13:28] <bethany> how do i check this and fix them
#409 [13:29] * Adrian [webchat@cpe-172-249-30-185.socal.res.rr.com] has joined #minecrafthelp
#410 [13:29] <CubeTheThird> bethany, what's the exact message it gives you?
#411 [13:29] <bethany> sorry, unable to start minecraft please check your configurations
#412 [13:29] <CubeTheThird> ??> bethany launcher/log
#413 [13:29] <Mightyena> bethany: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#414 [13:30] <bethany> thank you!!
#415 [13:30] <Adrian> hey, I keep getting this message when i want to play on a regular server for sometime now can anyone help: "Internal Exception:javaio.IOException
#416 [13:30] <CubeTheThird> Adrian, a specific server, or any?
#417 [13:31] <Adrian> Any server but it recently started happening because before I could join no problem but i keep getting kicked from the server now with that message
#418 [13:31] <CubeTheThird> ??> Adrian launcher/log
#419 [13:31] <Mightyena> Adrian: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#420 [13:32] <Adrian> thank you I will try this out
#421 [13:32] <bethany> i followed the instructions and i got the same message
#422 [13:32] <CubeTheThird> bethany, you need to give the link for your paste here
#423 [13:34] <bethany> https://minecraftirc.net/support-articles/get-minecraft-log/ this?
#424 [13:34] <bethany> sorry im bad with computers lol
#425 [13:34] <CubeTheThird> bethany, did you follow all the steps? it shows in step 8
#426 [13:35] <bethany> the windows shown in step 4 did not pop up for me
#427 [13:35] <CubeTheThird> bethany, ah ok, then we'll have to get to the log manually
#428 [13:36] <CubeTheThird> ??> bethany mac/.minecraft
#429 [13:36] <Mightyena> bethany: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#430 [13:39] <bethany> nothing comes up on my finder
#431 [13:40] <CubeTheThird> bethany, you mean, when you press "Go to Folder", it doesn't work, or the folder is empty?
#432 [13:42] <bethany> theres no folders that match the search
#433 [13:43] <CubeTheThird> bethany, can you uninstall and reinstall the game?
#434 [13:43] <bethany> i will try
#435 [13:45] * OmqItzPikachu [webchat@toroon4213w-lp130-04-70-31-33-189.dsl.bell.ca] has joined #minecrafthelp
#436 [13:45] * bethany [webchat@69.132.251.106] has quit. (Quit: webchat.esper.net)
#437 [13:45] <OmqItzPikachu> Hello! I have an issue in logging into minecraft. I redeemed a code.
#438 [13:45] <CubeTheThird> what issue?
#439 [13:46] <OmqItzPikachu> I did all time right steps, Passwords, everything.
#440 [13:46] <OmqItzPikachu> and it says "Invaild Email or Password"
#441 [13:46] <CubeTheThird> OmqItzPikachu, are you able to login to minecraft.net ?
#442 [13:46] <OmqItzPikachu> nope.
#443 [13:46] <CubeTheThird> OmqItzPikachu, have you used any Alt tools?
#444 [13:46] <OmqItzPikachu> whats that?
#445 [13:47] <CubeTheThird> ??> OmqItzPikachu tools/hjt
#446 [13:47] <Mightyena> OmqItzPikachu: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#447 [13:47] <Mightyena> OmqItzPikachu: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#448 [13:47] <OmqItzPikachu> so I just follow that?
#449 [13:47] <CubeTheThird> yes please
#450 [13:47] <OmqItzPikachu> alrighty.
#451 [13:48] <OmqItzPikachu> https://paste.ubuntu.com/p/H6pWQZjWSh/
#452 [13:49] <CubeTheThird> ??> OmqItzPikachu win/hosts/edit
#453 [13:49] <Mightyena> OmqItzPikachu: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#454 [13:49] <Mightyena> OmqItzPikachu: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#455 [13:50] <OmqItzPikachu> okay.
#456 [13:50] <CubeTheThird> OmqItzPikachu, in that file, remove all the lines that have mojang in it
#457 [13:51] <OmqItzPikachu> 35.156.90.191 authserver.mojang.com
#458 [13:51] <OmqItzPikachu> 35.156.90.191 sessionserver.mojang.com
#459 [13:51] <OmqItzPikachu> those?
#460 [13:51] <CubeTheThird> yes
#461 [13:51] <OmqItzPikachu> okay.
#462 [13:51] <xXSamuPowerXx> I sent you the obuntu link in private
#463 [13:51] <OmqItzPikachu> done.
#464 [13:51] <CubeTheThird> xXSamuPowerXx, paste the link here please
#465 [13:51] <xXSamuPowerXx> ok 1 sec
#466 [13:52] <xXSamuPowerXx> https://paste.ubuntu.com/p/ZpxpxHywHJ/
#467 [13:52] <OmqItzPikachu> is that all CubeTheThird
#468 [13:52] <CubeTheThird> OmqItzPikachu, yes, save the file and try again
#469 [13:52] <OmqItzPikachu> okay.
#470 [13:52] <xXSamuPowerXx> and now?
#471 [13:52] <OmqItzPikachu> yes! Thank you so much!
#472 [13:52] <OmqItzPikachu> I appreciate your help CubeTheThird
#473 [13:53] <OmqItzPikachu> see you around!
#474 [13:53] <CubeTheThird> xXSamuPowerXx, one moment
#475 [13:53] <xXSamuPowerXx> ok
#476 [13:53] <CubeTheThird> ??> xXSamuPowerXx win/hosts/edit
#477 [13:53] <Mightyena> xXSamuPowerXx: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#478 [13:53] <Mightyena> xXSamuPowerXx: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#479 [13:55] <xXSamuPowerXx> i didnt see hosts in italian?
#480 [13:56] <CubeTheThird> xXSamuPowerXx, do not browse. Copy/paste exactly as it's written into the File Name
#481 [13:57] <xXSamuPowerXx> where do I copy it?
#482 [13:57] <CubeTheThird> xXSamuPowerXx, did you open notepad as administrator?
#483 [13:58] <xXSamuPowerXx> yes and now?
#484 [13:58] <CubeTheThird> <Mightyena> xXSamuPowerXx: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#485 [13:58] <CubeTheThird> did you do this? ^^
#486 [13:58] <xXSamuPowerXx> no
#487 [14:00] <xXSamuPowerXx> ok 1 sec
#488 [14:02] <xXSamuPowerXx> didnt find nothing
#489 [14:03] <CubeTheThird> in notepad?
#490 [14:03] <xXSamuPowerXx> its very difficult for me i am italian
#491 [14:04] <xXSamuPowerXx> you have anydesk?
#492 [14:05] <CubeTheThird> no
#493 [14:05] <xXSamuPowerXx> ok
#494 [14:05] <CubeTheThird> can you hold the Windows key (flag key) + r
#495 [14:05] <xXSamuPowerXx> ooooh
#496 [14:06] <xXSamuPowerXx> and now?
#497 [14:07] <CubeTheThird> enter this: %SystemRoot%\System32\drivers\etc
#498 [14:07] <xXSamuPowerXx> ok
#499 [14:07] <xXSamuPowerXx> now?
#500 [14:07] <CubeTheThird> that should have opened a folder, yes?
#501 [14:08] <xXSamuPowerXx> yes
#502 [14:08] <CubeTheThird> open the hosts file there in notepad
#503 [14:08] <xXSamuPowerXx> ok
#504 [14:08] <xXSamuPowerXx> done
#505 [14:09] <CubeTheThird> remove the lines in the file with mojang in it
#506 [14:10] <xXSamuPowerXx> 51.68.172.243 authserver.mojang.com
#507 [14:10] <xXSamuPowerXx> 51.68.172.243 sessionserver.mojang.com this?
#508 [14:10] <CubeTheThird> yes
#509 [14:10] <xXSamuPowerXx> delete?
#510 [14:10] <CubeTheThird> yes
#511 [14:11] <xXSamuPowerXx> ok now i sav?
#512 [14:11] <xXSamuPowerXx> save
#513 [14:11] <CubeTheThird> yes
#514 [14:11] <xXSamuPowerXx> ok
#515 [14:11] * FourFootTwo [webchat@146.135.6.52] has joined #minecrafthelp
#516 [14:12] <xXSamuPowerXx> ho i save
#517 [14:12] <FourFootTwo> hey so i bought a code of minecraft thinking it would be windows 10 edition but it's actually java
#518 [14:12] <xXSamuPowerXx> how
#519 [14:12] <FourFootTwo> save and quit button
#520 [14:13] <CubeTheThird> xXSamuPowerXx, notepad must be open as administrator. Else, you can save in a different place, and overwrite the original after
#521 [14:13] <CubeTheThird> FourFootTwo, where did you get the code?
#522 [14:13] <FourFootTwo> Walmart
#523 [14:13] <FourFootTwo> its not redeemed, idk if they accept returns if i can prove that the code works
#524 [14:14] <CubeTheThird> FourFootTwo, I can't say exactly what the return policy is, but if you haven't revealed the code they might accept it. Else there is nothing I can recommend
#525 [14:16] <FourFootTwo> the card says on the back "Included in this purchase is a download code for the Windows 10 edition of Minecraft"
#526 [14:16] <CubeTheThird> FourFootTwo, that offer expired on the 20th unfortunately
#527 [14:16] <xXSamuPowerXx> he says that I can't save it because the administrator doesn't have it
#528 [14:16] <FourFootTwo> oh
#529 [14:16] <FourFootTwo> dang
#530 [14:17] <FourFootTwo> there goes 30 bucks
#531 [14:17] * Gio [webchat@24.13.67.250] has joined #minecrafthelp
#532 [14:17] <CubeTheThird> xXSamuPowerXx, find notepad in the start menu, right-click on it, and choose Run as Administrator
#533 [14:18] <Gio> Hi there. I just downloaded Minecraft Java edition and everytime i try to launch the game there is an error message that pops up
#534 [14:18] <CubeTheThird> Gio, what's the message>
#535 [14:19] * CyKii [webchat@0133900831.0.fullrate.ninja] has joined #minecrafthelp
#536 [14:20] <CyKii> Hi, I'm having this issue where I can't fish. I haven't played in maybe a year or so, but I don't see anything about it changing. When I throw the line and the bobber goes underwater, I can keep holding right click and no fish ever comes out, and eventually it starts rethrowing the line on repeat. Is it a snapshot issue? I can see online that they
#537 [14:20] <CyKii> dealt with afk fishing which is between now and the last time I played
#538 [14:20] <xXSamuPowerXx> says does not have the necessary permissions to save data in this location. to obtain the necessary authorizations, contact the administrator
#539 [14:20] <CubeTheThird> xXSamuPowerXx, are you not administrator on your PC?
#540 [14:20] <Gio> "an unexpected issue has occurred and the game has crashed. We are sorry for the inconvenience
#541 [14:21] <CubeTheThird> Gio, did it give you a crash report?
#542 [14:21] * FourFootTwo [webchat@146.135.6.52] has quit. (Quit: webchat.esper.net)
#543 [14:21] <Gio> Nope
#544 [14:21] <CubeTheThird> ??> Gio launcher/log
#545 [14:21] <Mightyena> Gio: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#546 [14:21] <xXSamuPowerXx> i don t know
#547 [14:22] <xXSamuPowerXx> I only use the PC
#548 [14:23] <CubeTheThird> xXSamuPowerXx, can you open notepad as administrator?
#549 [14:23] <xXSamuPowerXx> how?
#550 [14:23] <CubeTheThird> xXSamuPowerXx, press the Win key to open the start menu
#551 [14:23] <xXSamuPowerXx> ok
#552 [14:23] <CubeTheThird> xXSamuPowerXx, there, find notepad
#553 [14:24] <Gio> The Minecraft logs are blank whenever I try to launch
#554 [14:24] <CubeTheThird> xXSamuPowerXx, right-click on it, and choose Run as Administrator
#555 [14:24] <xXSamuPowerXx> yes i can
#556 [14:24] <CubeTheThird> Gio, are you on Windows?
#557 [14:24] <CubeTheThird> xXSamuPowerXx, edit the hosts file in that one
#558 [14:24] <Gio> Yes windows 10 on a surface pro x
#559 [14:25] <CubeTheThird> ??> Gio win/.minecraft
#560 [14:25] <Mightyena> Gio: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#561 [14:25] <Gio> ok now what
#562 [14:26] <CubeTheThird> Gio, there, do you see a launcher log, or latest log file?
#563 [14:26] <Gio> i do
#564 [14:26] <xXSamuPowerXx> but how i edit with the adminuistrator
#565 [14:26] <CubeTheThird> Gio, open it, copy the text onto http://paste.ubuntu.com and give the URL here.
#566 [14:27] <CubeTheThird> xXSamuPowerXx, did you open as administrator?
#567 [14:27] <xXSamuPowerXx> yes
#568 [14:28] <CubeTheThird> xXSamuPowerXx, good, then edit in that notepad
#569 [14:28] <Gio> what do i for poster syntax or expiration
#570 [14:29] <xXSamuPowerXx> when he opens it with notepad, another non-administrator opens it
#571 [14:29] <CubeTheThird> Gio, put something in poster, doesn't matter what. Leave the others as default
#572 [14:29] <Gio> ok then what
#573 [14:29] <CubeTheThird> xXSamuPowerXx, drag and drop the hosts file into the administrator one
#574 [14:29] <CubeTheThird> Gio, submit it and give the link here
#575 [14:30] <Gio> https://paste.ubuntu.com/p/znT4bwFpx2/
#576 [14:31] <xXSamuPowerXx> when I move it does not enter
#577 [14:31] <CubeTheThird> xXSamuPowerXx, can you do FIle -> Open ...?
#578 [14:32] <xXSamuPowerXx> yes
#579 [14:32] * ActiveDirect [webchat@173-16-115-141.client.mchsi.com] has joined #minecrafthelp
#580 [14:32] <CubeTheThird> Gio, how much RAM do you have?
#581 [14:33] <Gio> 8GB
#582 [14:34] <xXSamuPowerXx> and mow
#583 [14:34] <xXSamuPowerXx> now?
#584 [14:34] <CubeTheThird> xXSamuPowerXx, ... open the hosts file from there..?
#585 [14:35] <CubeTheThird> Gio, this is weird.. it looks like it's trying to run the game in 32 bit mode
#586 [14:36] <Gio> ok so what can i do?
#587 [14:36] <CubeTheThird> Gio, close the launcher. Can you open C:\Program Files (x86)\Minecraft Launcher
#588 [14:36] <xXSamuPowerXx> but I can't open it as an administrator
#589 [14:37] <CubeTheThird> xXSamuPowerXx, you cannot open it in the administrator notepad?
#590 [14:38] <Gio> Ok where from here?
#591 [14:39] * TilibanS [webchat@mob-2-41-199-104.net.vodafone.it] has joined #minecrafthelp
#592 [14:39] <TilibanS> anyone can help me?
#593 [14:39] * TilibanS [webchat@mob-2-41-199-104.net.vodafone.it] has quit. (Client Quit)
#594 [14:39] <CubeTheThird> Gio, one moment
#595 [14:40] * ActiveDirect [webchat@173-16-115-141.client.mchsi.com] has joined #minecrafthelp
#596 [14:40] <ActiveDirect> I need help.
#597 [14:41] <CubeTheThird> with?
#598 [14:41] <CubeTheThird> Gio, can you right-click on the launcher.exe file there, and go to the Compatibility tab?
#599 [14:41] <ActiveDirect> My Minecraft won't load into worlds or servers
#600 [14:41] <ActiveDirect> it just crashes
#601 [14:41] <CubeTheThird> ActiveDirect, do you get a crash report, or an error message?
#602 [14:42] <ActiveDirect> I do have a Error message
#603 [14:42] <ActiveDirect> report*
#604 [14:42] <CubeTheThird> ActiveDirect, copy the report onto http://paste.ubuntu.com and give the URL here.
#605 [14:42] <Gio> Ok where do i go from there
#606 [14:42] <ActiveDirect> Alright ill do that
#607 [14:43] <CubeTheThird> Gio, is the compatiblity mode option turned on?
#608 [14:43] <ActiveDirect> Okay i believe i did it
#609 [14:43] <CubeTheThird> ActiveDirect, give the link to your paste here
#610 [14:44] <Gio> I right clicked on the minecraft launcher icon, and tapped troubleshoot compatibility
#611 [14:44] <ActiveDirect> This? https://paste.ubuntu.com/p/QQxZjwmmk2/
#612 [14:44] <xXSamuPowerXx> pls help
#613 [14:45] <CubeTheThird> Gio, no, I need to you right-click -> Properties -> Compatibility tab
#614 [14:45] <CubeTheThird> xXSamuPowerXx, just delete the hosts file. THis is getting stupid
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#617 [14:45] <Gio> i do not see where that is at, my options are MinecraftLauncher, debug, game and runtime folders
#618 [14:45] <CubeTheThird> ActiveDirect, looks like an issue with your audio drivers
#619 [14:45] <CubeTheThird> ??> ActiveDirect win/dxdiag
#620 [14:45] <Mightyena> ActiveDirect: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#621 [14:46] <ActiveDirect> Okay
#622 [14:46] <CubeTheThird> Gio, yes. Right-click on MinecraftLauncher -> Properties
#623 [14:46] <xXSamuPowerXx> ok now?
#624 [14:46] <Gio> oh ok
#625 [14:46] <CubeTheThird> xXSamuPowerXx, now try logging in again
#626 [14:46] <Gio> from here where
#627 [14:46] <CubeTheThird> Gio, Compatibility tab
#628 [14:46] <Gio> ok and from here
#629 [14:47] <CubeTheThird> Gio, is the Compatibility mode box turned on?
#630 [14:47] <Gio> no
#631 [14:47] <CubeTheThird> Gio, oh... hmm that's really weird
#632 [14:47] <ActiveDirect> "Error: Problem getting extra sound info"
#633 [14:48] <CubeTheThird> Gio, for some reason the launcher is running in 32 bit mode... I hope your surface isn't running like that
#634 [14:48] <CubeTheThird> ??> Gio win/dxdiag
#635 [14:48] <Mightyena> Gio: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#636 [14:48] <CubeTheThird> ActiveDirect, please follow ALL the instructions
#637 [14:48] <ActiveDirect> Okay
#638 [14:48] <xXSamuPowerXx> however a customer is not treated so anyway thanks
#639 [14:49] * xXSamuPowerXx [webchat@host159-115-dynamic.182-80-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#640 [14:49] <ActiveDirect> There https://paste.ubuntu.com/p/StqcH6f73r/
#641 [14:50] * Reel09 [webchat@pool-173-71-90-95.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#642 [14:50] <Gio> https://paste.ubuntu.com/p/gvTVMpdstz/
#643 [14:50] <CubeTheThird> ActiveDirect, how many monitors do you have?
#644 [14:51] <Reel09> 2
#645 [14:51] <ActiveDirect> 3
#646 [14:51] <CubeTheThird> Gio, you didn't send the full report
#647 [14:52] <CubeTheThird> Gio, oh.. umm
#648 [14:52] <CubeTheThird> Gio, I don't think that surface actually supports the game
#649 [14:52] * Jake_Pobanz [webchat@cpe-65-31-32-237.cinci.res.rr.com] has joined #minecrafthelp
#650 [14:53] <Jake_Pobanz> hello
#651 [14:53] <CubeTheThird> ActiveDirect, you appear to have 1 monitor plugged into your graphics card, and 2 of them plugged into your motherboard
#652 [14:53] <Gio> Really? do you know why
#653 [14:53] <CubeTheThird> ActiveDirect, this will create various problems for you
#654 [14:53] <CubeTheThird> Gio, it doesn't meet the system requirements. I've never even heard of the CPU it's running
#655 [14:53] <ActiveDirect> Okay so i should disconnect them then
#656 [14:53] <Gio> Could it be because I also own windows 10 edition
#657 [14:53] <CubeTheThird> Gio, no that doesn't have to do with it
#658 [14:54] <Gio> so no way to get java edition?
#659 [14:54] <CubeTheThird> ActiveDirect, disconnect yes, but try plugging them into your graphics card if you can. I'll look at your audio driver problems, but this might be the main issue
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#661 [14:54] <ActiveDirect> Okay 1 moment
#662 [14:54] <Jake_Pobanz> I'm having trouble logging into Minecraft. I'm able to log into Mojang with the same email and password. However, when it comes to Minecraft it says the username or password is incorrect
#663 [14:54] <CubeTheThird> Gio, we can try 1 change, but the performance might be really bad. Can you re-open the game launcher?
#664 [14:54] <ActiveDirect> There
#665 [14:54] <CubeTheThird> Jake_Pobanz, have you used Alt tools?
#666 [14:54] <Jake_Pobanz> What are those?
#667 [14:55] <CubeTheThird> ActiveDirect, after doing that, close and re-open the launcher, and try playing again
#668 [14:55] <ActiveDirect> Okay Lemme do that
#669 [14:55] <CubeTheThird> Jake_Pobanz, what about a proxy or VPN?
#670 [14:55] <Jake_Pobanz> CubeTheThird no
#671 [14:55] <ActiveDirect> Nope same thing
#672 [14:55] <CubeTheThird> ??> Jake_Pobanz tools/hjt
#673 [14:55] <Mightyena> Jake_Pobanz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#674 [14:55] <Mightyena> Jake_Pobanz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#675 [14:55] <CubeTheThird> ActiveDirect, alright lemme find audio drivers for you
#676 [14:55] <Gio> ok its open
#677 [14:56] <ActiveDirect> Alrighty
#678 [14:56] <CubeTheThird> Gio, go under Installations, and click on the version you're trying to run
#679 [14:57] <Gio> ok
#680 [14:57] <CubeTheThird> Gio, under More options, there should be a JVM Arguments section
#681 [14:57] <Gio> i see it
#682 [14:57] <CubeTheThird> Gio, in the box, do you see -Xmx2G
#683 [14:57] <Gio> followed by a bunch more but yes
#684 [14:58] <Jake_Pobanz> https://paste.ubuntu.com/p/D2CVsMBcD8/
#685 [14:58] <CubeTheThird> ActiveDirect, try installing this driver from Gigabyte: https://download.gigabyte.com/FileList/Driver/mb_driver_audio_realtek_8703.zip
#686 [14:58] <ActiveDirect> Okay
#687 [14:58] <CubeTheThird> ??> Jake_Pobanz win/hosts/edit
#688 [14:58] <Mightyena> Jake_Pobanz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#689 [14:58] <Mightyena> Jake_Pobanz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#691 [14:59] <ActiveDirect> Should i restart my pc and come back to the chat?
#692 [15:00] <CubeTheThird> yes
#693 [15:00] <ActiveDirect> Okay ill be back
#694 [15:00] * ActiveDirect [webchat@173-16-115-141.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#695 [15:00] <CubeTheThird> Gio, change the 2G to 1G
#696 [15:00] <Reel09> hello
#697 [15:00] <CubeTheThird> hello Reel09
#698 [15:00] <Gio> save and run?
#699 [15:01] <CubeTheThird> yes
#700 [15:01] <CubeTheThird> again, this might work, but don't expect the game to run well. I would compare your GPU to a potato
#701 [15:01] * ActiveDirect [webchat@173-16-115-141.client.mchsi.com] has joined #minecrafthelp
#702 [15:01] <ActiveDirect> Back
#703 [15:01] <CubeTheThird> alright try again
#704 [15:01] * Casper [webchat@145.132.124.235] has joined #minecrafthelp
#705 [15:01] <Jake_Pobanz> I pressed open on the %SystemRoot%\System32\drivers\etc\hosts
#706 [15:02] <ActiveDirect> Wait nvm it wants me to restart again brb
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#709 [15:02] <Reel09> I cant log in to my account at all on the Minecraft Launcher
#710 [15:02] <CubeTheThird> Reel09, what happens?
#711 [15:03] * ActiveDirect [webchat@173-16-115-141.client.mchsi.com] has joined #minecrafthelp
#712 [15:03] <Guest11452> I cannot log on to minecraft or to the mojang website on any computer. I can succesfully reset my password. This is going on for over half a year now. Mojang support does not respond to any requests. Can anyone please help me what to de?
#713 [15:03] <Gio> Got a popup message that said GLFW error 65542 WGL Driver does not seem to support OpenGL
#714 [15:03] <ActiveDirect> i should be good for now and also im back
#715 [15:03] <Jake_Pobanz> Mightyena what do I do after I open the %SystemRoot%\System32\drivers\etc\hosts file?
#716 [15:04] <CubeTheThird> Gio, hmm yup. Your graphics card isn't even supported
#717 [15:04] <Reel09> it says that check if im online and I am
#718 [15:04] <CubeTheThird> ActiveDirect, alright 3rd time's the charm
#719 [15:04] <Gio> so lost cause at this point?
#720 [15:04] <CubeTheThird> Jake_Pobanz, there remove the lines with moajng in it
#721 [15:04] <ActiveDirect> CubeTheThird I hear music now but its still not responding so i don't thing so
#722 [15:04] <Jake_Pobanz> what do you mean?
#723 [15:04] <CubeTheThird> Gio, totally. Honestly I wouldn't recommend gaming on that thing at all, though the bedrock edition does have much lower system requirements
#724 [15:04] <CubeTheThird> ActiveDirect, do you still have the 2 monitors unplugged?
#725 [15:05] <ActiveDirect> Yes
#726 [15:05] <CubeTheThird> Jake_Pobanz, you have the notepad open yes?
#727 [15:05] <Jake_Pobanz> yes
#728 [15:05] <Gio> bedrock worked just fine. thanks for helping. is there any other help site like this that you know of? or a hotline number?
#729 [15:05] <CubeTheThird> ActiveDirect, can you get me a new dxdiag report?>
#730 [15:05] <ActiveDirect> Okay
#731 [15:05] <ActiveDirect> 1 moment then
#732 [15:05] <CubeTheThird> Gio, we have a discord. No number though, as this is community run support. We're not mojang staff
#733 [15:06] <ActiveDirect> Can you resend that link?
#734 [15:06] <CubeTheThird> https://discord.gg/58Sxm23
#735 [15:06] <CubeTheThird> ??> ActiveDirect win/dxdiag
#736 [15:06] <Mightyena> ActiveDirect: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#737 [15:06] <Gio> thanks for the help
#738 [15:06] <ActiveDirect> The Link so i can send you the txt :P
#739 [15:06] <Gio> is there any support offered directly from mojang?
#740 [15:06] <CubeTheThird> ahh
#741 [15:06] <CubeTheThird> https://paste.ubuntu.com
#742 [15:06] <Gio> outside of community
#743 [15:06] <CubeTheThird> Gio, only for account support
#744 [15:07] <Jake_Pobanz> So do I just delete anything with "mojang" in it?
#745 [15:07] <ActiveDirect> https://paste.ubuntu.com/p/xTrYxFvfnB/
#746 [15:07] <CubeTheThird> Jake_Pobanz, that's right
#747 [15:07] <Jake_Pobanz> Just the word mojang or the entire line?
#748 [15:07] <CubeTheThird> Jake_Pobanz, full line
#749 [15:07] <CubeTheThird> ActiveDirect, ok that all looks better. Drivers got updated. Let's see if we can pull new logs
#750 [15:07] <CubeTheThird> ??> ActiveDirect launcher/log
#751 [15:07] <Mightyena> ActiveDirect: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#752 [15:08] <Jake_Pobanz> I did that
#753 [15:08] <CubeTheThird> Jake_Pobanz, save the file, try logging in again
#754 [15:09] <ActiveDirect> Should i try to load into a Single player World?
#755 [15:09] <CubeTheThird> ActiveDirect, yes
#756 [15:09] <Jake_Pobanz> It didn't work
#757 [15:09] <ActiveDirect> Okay
#758 [15:09] <CubeTheThird> Gio, your issue did appear to reveal a bug in the game launcher though :p
#759 [15:09] <CubeTheThird> Jake_Pobanz, still the same message?
#760 [15:09] <CubeTheThird> Jake_Pobanz, can you reset your password?
#761 [15:09] <Jake_Pobanz> yes
#762 [15:10] <Jake_Pobanz> I just reset it last night
#763 [15:10] <CubeTheThird> Jake_Pobanz, actually, first can you send me what is in your hosts file now?
#764 [15:10] <CubeTheThird> Jake_Pobanz, copy it onto http://paste.ubuntu.com and give the URL here.
#765 [15:10] <Gio> So would it be a game issue or a comouter hardware issue
#766 [15:10] <ActiveDirect> So now i send you the things since my game is no longer reponding?
#767 [15:11] <Jake_Pobanz> https://paste.ubuntu.com/p/VkRKMSZS35/
#768 [15:11] <CubeTheThird> Gio, oh computer hardware absolutely. But the launcher was trying to run it in 32 bit mode with 64 bit options too, which was wrong
#769 [15:11] <ActiveDirect> https://paste.ubuntu.com/p/kVpBtf7v8g/
#770 [15:11] <Reel09> hello?
#771 [15:11] <CubeTheThird> ActiveDirect, hmm odd.. no errors there
#772 [15:11] <CubeTheThird> Reel09, have you used any Alt tools?
#773 [15:11] <ActiveDirect> :(
#774 [15:11] <CubeTheThird> Jake_Pobanz, hmm looks good. Might need to flush your DNS
#775 [15:12] <CubeTheThird> ??> Jake_Pobanz win/dns
#776 [15:12] <Mightyena> Jake_Pobanz: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#777 [15:12] <Reel09> no
#778 [15:12] <CubeTheThird> ActiveDirect, can you get the launcher log from the .minecraft folder?
#779 [15:12] <CubeTheThird> Reel09, are you using a VPN/Proxy?
#780 [15:12] <ActiveDirect> i can one moment
#781 [15:12] <Reel09> wait i think i have
#782 [15:12] <Jake_Pobanz> I just flushed it
#783 [15:12] <CubeTheThird> ??> tools/hjt
#784 [15:12] <Reel09> yup
#785 [15:12] <Reel09> i used an alt tool
#786 [15:12] <CubeTheThird> ??> Reel09 win/hosts/edit
#787 [15:12] <Mightyena> Reel09: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#788 [15:12] <Mightyena> Reel09: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#789 [15:13] <CubeTheThird> now we get to fix it
#790 [15:13] <ActiveDirect> https://paste.ubuntu.com/p/Rq7NmRGC3p/
#791 [15:13] <CubeTheThird> Jake_Pobanz, any change now?
#792 [15:13] <Reel09> ok
#793 [15:13] <Jake_Pobanz> still invalid email or password
#794 [15:13] <CubeTheThird> ActiveDirect, does 1.15.2 work?
#795 [15:13] <CubeTheThird> Jake_Pobanz, you did save the hosts file right?
#796 [15:14] <Gio> would an older java version work out of curiosity?
#797 [15:14] <ActiveDirect> uhh i don't think so i belevie it crashes before i even see Singleplayer and multiplayer let me try
#798 [15:14] <Jake_Pobanz> is it supposed to be in documents?
#799 [15:14] <CubeTheThird> Gio, no. Minecraft java requires a certain version of OpenGL to run. Your PC does not support that
#800 [15:14] <Reel09> and
#801 [15:14] <Reel09> is that it
#802 [15:14] <CubeTheThird> Jake_Pobanz, no. You have to save it over the original
#803 [15:14] <CubeTheThird> Reel09, you have the notepad open?
#804 [15:14] <Jake_Pobanz> How do I do that?
#805 [15:15] <CubeTheThird> Jake_Pobanz, you didn't open notepad as administrator did you
#806 [15:15] <Reel09> yes
#807 [15:15] * quazi [webchat@pool-96-245-110-151.phlapa.fios.verizon.net] has joined #minecrafthelp
#808 [15:15] <CubeTheThird> Reel09, there, remove the lines that have mojang in it
#809 [15:15] <Reel09> ok
#810 [15:15] <CubeTheThird> ActiveDirect, we might have to do a clean install of the game, depending on what happens
#811 [15:15] <CubeTheThird> Reel09, then save it, and try logging in again
#812 [15:15] <ActiveDirect> CubeTheThird i see a error in the output thing
#813 [15:16] <Jake_Pobanz> it just opened and showed the host notepad
#814 [15:16] <Reel09> ok
#815 [15:16] <CubeTheThird> ActiveDirect, paste please!
#816 [15:16] * Gio [webchat@24.13.67.250] has quit. (Quit: webchat.esper.net)
#817 [15:16] <ActiveDirect> 1 moment
#818 [15:16] <Reel09> thank you
#819 [15:16] <Reel09> have a good day
#820 [15:16] <Reel09> have a good day
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#822 [15:16] <CubeTheThird> Jake_Pobanz, find notepad in the start menu, right-click on it and choose Run as Administrator?
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#825 [15:17] <ActiveDirect> https://paste.ubuntu.com/p/X972XPsDWk/
#826 [15:17] <CubeTheThird> ActiveDirect, hmm no no errors there. Just normal stuff for when it's downloading
#827 [15:17] <xiro7> Hello, I purchased Minecraft a long time ago (prob 2013 timeframe), and no longer remember my account information. Can someone help assist me in getting access to my old account?
#828 [15:18] <CubeTheThird> xiro7, what is/was your minecraft username?
#829 [15:18] <ActiveDirect> CubeTheThird is there a way i can sent a screenshot?
#830 [15:18] <CubeTheThird> ??> ActiveDirect imgur
#831 [15:18] <Mightyena> ActiveDirect: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#832 [15:18] <xiro7> I do not remember. I only have my email address I registered with
#833 [15:18] <Jake_Pobanz> I can login now
#834 [15:18] <Jake_Pobanz> Thank you so much
#835 [15:18] <ActiveDirect> https://imgur.com/4hx4rpf
#836 [15:18] <CubeTheThird> xiro7, do you have the confirmation email from the account purchase? ( do NOT send it here)
#837 [15:19] <CubeTheThird> ActiveDirect, let's just do a clean install, go from there
#838 [15:19] <CubeTheThird> ??> ActiveDirect win/reinst
#839 [15:19] <Mightyena> ActiveDirect: You may need to reinstall the locally installed files that Minecraft puts into place.
#840 [15:19] <Mightyena> ActiveDirect: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#841 [15:19] <xiro7> CubeTheThird Unfortunately, I do not.
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#843 [15:19] <CubeTheThird> xiro7, can you be more specific on when you purchased it?
#844 [15:19] <CubeTheThird> xiro7, also, do you know what method of payment was used?
#845 [15:20] <xiro7> CubeTheThird I don't have a ton of specifics. I would have used an old credit card to buy it would be my guess.
#846 [15:20] <ActiveDirect> Okay
#847 [15:20] <CubeTheThird> xiro7, are you confident you purchased it in 2013 though
#848 [15:21] <xiro7> CubeTheThird It was very likely 2013/2014 as I played it with a friend around then. It was the old Java client
#849 [15:22] <CubeTheThird> uhg literally a boundary there
#850 [15:22] <CubeTheThird> xiro7, do you know if you made an account for it on mojang.com
#851 [15:22] <CubeTheThird> xiro7, actually, can you try doing a password reset
#852 [15:22] <CubeTheThird> ??> xiro7 account/reset-password
#853 [15:22] <Mightyena> xiro7: If you need to reset your password, head to https://my.minecraft.net/en-us/password/forgot/ You will receive an email with password reset instructions inside.
#854 [15:22] <Mightyena> xiro7: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#855 [15:22] <xiro7> CubeTheThird I am trying a password reset with a variety of usernames I may have used around then
#856 [15:23] <ActiveDirect> Lets hope it works
#857 [15:24] <CubeTheThird> xiro7, it would have to be with an email address. You can no longer do a password reset with a name
#858 [15:24] <CubeTheThird> xiro7, I can however look up to see if a name is registered though
#859 [15:24] <xiro7> CubeTheThird I can provide you with any info you need
#860 [15:24] <ActiveDirect> CubeTheThird :( still not reponding
#861 [15:26] <CubeTheThird> ActiveDirect, hmm.. it only does this when joining a world/server ?
#862 [15:26] <CubeTheThird> xiro7, if you have possible in-game usernames, I can check them
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#864 [15:27] <xiro7> CubeTheThird How would you like me to get those to you? Anyway to DM?
#865 [15:27] <ActiveDirect> on 1.12.2 and lower yes 1.15.2 no it just crashes
#866 [15:27] <CubeTheThird> xiro7, just give it here. I'm not asking for personal info. also, don't give me your email addresses
#867 [15:28] <CubeTheThird> ??> ActiveDirect tools/hjt
#868 [15:28] <Mightyena> ActiveDirect: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#869 [15:28] <Mightyena> ActiveDirect: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#870 [15:28] <CubeTheThird> sounds like something is blocking the game
#871 [15:29] * adam1 [webchat@cpc109653-know17-2-0-cust825.17-2.cable.virginm.net] has joined #minecrafthelp
#872 [15:29] <adam1> hey?
#873 [15:29] <CubeTheThird> hello adam1
#874 [15:30] <ActiveDirect> https://paste.ubuntu.com/p/CDDxChzbm5/
#875 [15:30] <adam1> what is this?
#876 [15:30] <xiro7> CubeTheThird I decided to just buy the game again. It was $25 and not worth the hassle of trying to resolve this.
#877 [15:30] <CubeTheThird> adam1, this is a community-run Minecraft tech support chatroom
#878 [15:31] <CubeTheThird> xiro7, sure thing
#879 [15:31] <CubeTheThird> ActiveDirect, ahh yes. Malware
#880 [15:31] <CubeTheThird> ??> ActiveDirect av/adwcleaner
#881 [15:31] <Mightyena> ActiveDirect: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#882 [15:31] <Mightyena> ActiveDirect: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
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#884 [15:31] <ActiveDirect> Alrighty
#885 [15:31] <CubeTheThird> ActiveDirect, should resolve the freezing/crashing issue
#886 [15:31] <ActiveDirect> Okay
#887 [15:31] <ActiveDirect> i will brb
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#889 [15:32] * HHHHHHHH2020 [webchat@cpc87433-haye23-2-0-cust2039.17-4.cable.virginm.net] has joined #minecrafthelp
#890 [15:32] <HHHHHHHH2020> Hi
#891 [15:33] <CubeTheThird> hello HHHHHHHH2020
#892 [15:33] <HHHHHHHH2020> I can't login to minecraft
#893 [15:33] <CubeTheThird> HHHHHHHH2020, what happens when you try?
#894 [15:33] <HHHHHHHH2020> I'm putting my email password in correctly and it's telling me that its an invalid username or password,
#895 [15:33] <CubeTheThird> HHHHHHHH2020, have you used any Alt tools?
#896 [15:34] <HHHHHHHH2020> whats an alt tool
#897 [15:34] <CubeTheThird> HHHHHHHH2020, what about a VPN or proxy?
#898 [15:34] <HHHHHHHH2020> I have a vpn on my computer but its not on right now
#899 [15:34] <CubeTheThird> HHHHHHHH2020, alright we'll need to check a few things then
#900 [15:34] <CubeTheThird> ??> HHHHHHHH2020 tools/hjt
#901 [15:34] <Mightyena> HHHHHHHH2020: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#902 [15:34] <Mightyena> HHHHHHHH2020: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#903 [15:35] <HHHHHHHH2020> cool
#904 [15:35] <HHHHHHHH2020> I'll do that
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#906 [15:37] <HHHHHHHH2020> done
#907 [15:37] <HHHHHHHH2020> https://paste.ubuntu.com/p/QWZ5ZR8Y8m/
#908 [15:38] <CubeTheThird> HHHHHHHH2020, well you've definitely had something on your system either to change accounts or pirate the game. We'
#909 [15:38] <CubeTheThird> We'll have to fix your hosts file
#910 [15:38] <CubeTheThird> ??> HHHHHHHH2020 win/hosts/edit
#911 [15:38] <Mightyena> HHHHHHHH2020: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#912 [15:38] <Mightyena> HHHHHHHH2020: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#913 [15:40] <HHHHHHHH2020> IVe opened it
#914 [15:42] <CubeTheThird> HHHHHHHH2020, there, remove the lines in the file that have mojang in it
#915 [15:43] <HHHHHHHH2020> done
#916 [15:45] <CubeTheThird> HHHHHHHH2020, save the file and try logging in again
#917 [15:45] <HHHHHHHH2020> cool ill do that
#918 [15:45] <HHHHHHHH2020> omg it worked
#919 [15:45] <HHHHHHHH2020> thank you so much dude
#920 [15:46] <CubeTheThird> no problem :3
#921 [15:46] <CubeTheThird> no problem :3
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#924 [15:50] <ActiveDirect> I'm Back now i will try minecraft
#925 [15:53] * XanmaeX12 [webchat@213.166.155.64] has joined #minecrafthelp
#926 [15:54] <XanmaeX12> I can't seem to log into any account on my PC I've tried using 2 accounts
#927 [15:54] * Zyroxlp [webchat@213162080222.public.t-mobile.at] has joined #minecrafthelp
#928 [15:55] <Zyroxlp> Hello Gues I want to Play Minecraft Windows 10 but i only have a Java Account, is the Reedem Feature still aviable?
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#933 [16:26] <skeyms16> j'ai besoin d'aide
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#936 [16:37] <Water_Bub> Hey whenever i try to launch minecraft it says that Java (TM) SE binary isn't responding, I downloaded the 32 bit and 64 bit versions and still not hing works. My launcher is the 32 bit version. After this message comes up it gives me and option to exit or to wait for it to respond. If i click the wait button it disappears and pops up again. If I
#937 [16:37] <Water_Bub> oress the exit button, it takes me back to the launcher where it says the game crashed.
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#942 [16:44] <Water_Bub> Some help woulp be nice
#943 [16:44] <Water_Bub> I hope the thing i wrote before i left didnt get deleted
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#947 [16:53] <Alex8> my minecraft won't download on my laptop at all. I've tried things like resetting my computer and my Microsoft store already but it still gets stuck halfway
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#951 [17:16] <Abdo> Please i need to play server with not compte microsoft i need to play realm
#952 [17:29] * nikhil [webchat@47-72-142-224.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#953 [17:31] <nikhil> i cannot login to my minecraft account
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#955 [17:37] <cheo> I have a question about minecraft dungeons is this the correct place ?
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#961 [18:35] <Malte> I joined a server earlier today no problem, but I got errored out after afking. later on today, i tried to join, and recieved this error io.netty.channel.abstractchannel$annotatedconnectexception:Connection timed out:No further information
#962 [18:36] <Malte> The server is fine, and im trying to figure out why I cannot connect
#963 [18:36] <Nerb> Hello I have a question on how to tackle the minecraft login error with saying invalid user name or password and i've done the reset password and reset after an hour and it wont let me log in the minecraft irc told me to click no and see if i can get help here.
#964 [18:37] <Nerb> Malte have you tried temporarily turning off firewall?
#965 [18:38] <Nerb> that worked for me once when i had that issue
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#967 [18:58] * Allie [webchat@ip68-99-251-82.ph.ph.cox.net] has joined #minecrafthelp
#968 [18:58] <Allie> Hello!
#969 [18:58] <Allie> Is anyone there?
#970 [18:59] <Allie> I can't find what email my account is based on and I haven't used it in years
#971 [18:59] <Allie> but now I can't log on because I don't know my email and can't find the transaction fee
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#973 [19:02] * BondNSTock [webchat@c-73-171-170-146.hsd1.fl.comcast.net] has joined #minecrafthelp
#974 [19:02] <BondNSTock> hey there, looking on what i need to do to refund a duplicate copy of the game
#975 [19:03] <BondNSTock> Where do I or who do I talk to about refunding a duplicate copy of Minecraft?
#976 [19:25] * adderr [webchat@host86-169-168-73.range86-169.btcentralplus.com] has joined #minecrafthelp
#977 [19:25] <adderr> hello
#978 [19:26] <BondNSTock> hello adderr
#979 [19:27] <BondNSTock> i submitted an email to support@mojang to try to get a refund for a duplicate purchase of minecraft java, but the email sent me back to this website and i am looking to see who i need to talk to
#980 [19:32] * ArturoG48 [webchat@187.250.162.76.dsl.dyn.telnor.net] has joined #minecrafthelp
#981 [19:33] <ArturoG48> How can i restore a account that i just deactivate it?
#982 [19:36] <ArturoG48> How can i restore a account that i just deactivate it
#983 [19:47] * thatguy [webchat@pool-100-14-123-250.phlapa.fios.verizon.net] has joined #minecrafthelp
#984 [19:48] <thatguy> trying to login but it says can't connect, get online. m a kid please help.
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#989 [20:25] * Lukewarm_Water [webchat@71.76.236.3] has joined #minecrafthelp
#990 [20:25] <Lukewarm_Water> Hey I've been having a connection problem with realms for a while and I've tried dozens of fixes with no progress. Basically I can connect to the server, but it stops communicating after 15-30 seconds and then I get removed from the server with this error: "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the r
#991 [20:25] <Lukewarm_Water> emote host" Every once in a while I can play for 15 - 20 mins but I'm always eventually kicked. I can join any other Minecraft server and join any server in any other game with no problem, So I have no idea what the problem is.
#992 [20:26] * Max8 [webchat@192.119.164.124] has joined #minecrafthelp
#993 [20:27] <Max8> When I launch Minecraft, It goes into fullscreen and all I can see is the top right corner
#994 [20:49] * Max8 [webchat@192.119.164.124] has joined #minecrafthelp
#995 [20:50] <Max8> It zooms into the top left corner when I open it
#996 [20:51] * Reed [webchat@cpe-24-243-24-238.satx.res.rr.com] has joined #minecrafthelp
#997 [20:52] <Reed> Hello, I have Java edition and didn't realize that I was able to get a free copy of the win 10 version until today. Is there a way I could still get the upgrade?
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#999 [20:53] * yasi [webchat@184-170-167-122.sycmilaa.metronetinc.net] has joined #minecrafthelp
#1000 [20:54] <yasi> it will not allow me to login
#1001 [20:54] <Max8> That's a damn shame Yasi
#1002 [20:55] <yasi> Excuse me
#1003 [20:55] <Max8> Can you not read, Yasi
#1004 [20:56] <yasi> can you mind your business if you are not here to help
#1005 [20:57] <Max8> Make me Yasi
#1006 [20:57] <yasi> Bye
#1007 [20:57] <Max8> pussy
#1008 [20:57] <Absol> Max8: Please keep it civil
#1009 [20:57] <Absol> Max8: Please keep it civil
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#1011 [21:00] <yasi> @Absol can you help me with this problem
#1012 [21:01] * nightwork [webchat@pool-108-17-120-40.pitbpa.fios.verizon.net] has joined #minecrafthelp
#1013 [21:01] <nightwork> Hello all, I am getting very low fps when I try to play minecraft. Sometimes below 10, but probably averaging around 18-20fps. I have 32 gigs of ram, i7-3920 CPU @3.2 GHz, Java 1.8.0_51 64 bit. Quadro K2200 graphics card. I know that quadros are not gaming cards, but I have run heaven benchmark and it gets 50fps on that. I also swapped out the grap
#1014 [21:01] <nightwork> hics card from my son's pc. He gets 50-60fps, and I still got 10-25fps. I uninstalled minecraft, and reinstalled it. I tested on a server and on a local world. My setting in the game are not crazy. I have it set to fast and only 12 chunk render distance. I am stumpted
#1015 [21:02] <nightwork> any suggestions would be awesome
#1016 [21:03] * Nick1 [webchat@115-188-35-89-adsl.sparkbb.co.nz] has joined #minecrafthelp
#1017 [21:04] <Nick1> Hello, when I open Minecraft, it zooms into the top left corner
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#1019 [21:09] <Nick1> please help
#1020 [21:13] <Nick1> please
#1021 [21:14] * George [webchat@97-122-75-61.hlrn.qwest.net] has joined #minecrafthelp
#1022 [21:14] <George> hello,
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#1024 [21:15] * nicknn [webchat@pool-68-129-152-114.nycmny.fios.verizon.net] has joined #minecrafthelp
#1025 [21:17] <nicknn> i keep getting this error java.lang.NoClassDefFoundError: Could not initialize class sun.net.www.protocol.https.DelegateHttpsURLConnection
#1026 [21:20] <Nick1> Nicknn, can you help me?
#1027 [21:20] <Nick1> When I open Minecraft, it zooms into the top left corner
#1028 [21:45] <Nick1> help
#1029 [21:45] <Nick1> please
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#1032 [21:55] <Nick1> Matty, can you help me
#1033 [22:08] <Nick1> Can you help me?
#1034 [22:08] <Nick1> please
#1035 [22:08] <Nick1> please
#1036 [22:10] * Nick1 [webchat@115-188-35-89-adsl.sparkbb.co.nz] has left #minecrafthelp
#1037 [22:11] * Nick1 [webchat@115-188-35-89-adsl.sparkbb.co.nz] has joined #minecrafthelp
#1038 [22:12] <Nick1> HELP ME PLZ NEAD MINKCRAFT
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#1040 [22:16] * bigC [webchat@c-73-176-53-178.hsd1.il.comcast.net] has joined #minecrafthelp
#1041 [22:18] <bigC> Hi, I am currently unable to login to the minecraft launcher as its telling me invalid email/password. This is my first time logging in on this pc. I recently reset my password and still no avail.
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#1044 [22:37] * Iwantminecraft [webchat@072-178-202-227.res.spectrum.com] has joined #minecrafthelp
#1045 [22:37] <Iwantminecraft> When I trying signing it with my account to buy the same it wont let me I've made multiple emails to trying to fix this problem but it never lets me log in so I cant buy the game If i buy a gift card for java edition im pretty sure It wouldn't even work cause It wont let me log in to my account.When I press log in It just sits there and it not froz
#1046 [22:37] <Iwantminecraft> en so i dont know how to get minecraft.
#1047 [22:38] <GreyVulpine> Pirated minecraft before this?
#1048 [22:38] * ginger [webchat@64-252-60-231.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#1049 [22:38] <Iwantminecraft> Yes
#1050 [22:38] <GreyVulpine> That'll be why
#1051 [22:38] <Iwantminecraft> how do you fix it
#1052 [22:38] <GreyVulpine> On windows?
#1053 [22:39] <Iwantminecraft> yes
#1054 [22:39] <GreyVulpine> Remove or uninstall your pirated version of minecraft.. then:\
#1055 [22:39] <GreyVulpine> Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#1056 [22:43] * Oliver [webchat@c-67-165-220-151.hsd1.co.comcast.net] has joined #minecrafthelp
#1057 [22:43] <Oliver> My computer crashed and my world is now gone
#1058 [22:44] <Oliver> how can I get the world back?
#1059 [22:44] <Iwantminecraft> Ight im in notepad
#1060 [22:44] <Oliver> Mu computer crashed and my world is now missing
#1061 [22:45] <Oliver> how can I get it back?
#1062 [22:45] <GreyVulpine> Oliver - Unfortunately, there's not much we can do about that
#1063 [22:45] <GreyVulpine> Iwantminecraft - Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#1064 [22:45] <Iwantminecraft> Ight done
#1065 [22:45] <Oliver> ok
#1066 [22:46] <GreyVulpine> Iwantminecraft - Look towards the bottom of the file. You'll see at least two lines that have "mojang" in them. Delete both those lines. Save the file. Change your password on the website. Then attempt to log into the official launcher.
#1067 [22:47] <Iwantminecraft> Once I delete them do I just exit and it will save?
#1068 [22:47] * Oliver [webchat@c-67-165-220-151.hsd1.co.comcast.net] has quit. (Client Quit)
#1069 [22:47] <GreyVulpine> Iwantminecraft - No, you want to do File -> Save after removing the lines
#1070 [22:51] <Iwantminecraft> Ok its working now
#1071 [22:51] <Iwantminecraft> thank you for the help
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