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#3 [00:24] <Neo0> Hello
#4 [00:24] <Neo0> I need help with an exit code
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#7 [00:25] <Neo1> It’s exit code -805306369
#8 [00:25] <Neo1> and I don’t know how to fix it
#9 [00:26] <Neo1> so how do you fix exit code -805306369
#10 [00:26] <Neo1> hello
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#13 [01:04] <HelloThere> Hi Is anyone currently on to help me with my boot up problem>
#14 [01:04] <HelloThere> hello?
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#17 [01:29] <MaryCutteKitty> Hi
#18 [01:30] <MaryCutteKitty> I have this problem with Minecraft
#19 [01:30] <MaryCutteKitty> https://paste.ubuntu.com/p/P86xwcYPD4/
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#21 [01:30] <MaryCutteKitty> Some1
#22 [01:31] <MaryCutteKitty> ¿?
#23 [01:31] <MaryCutteKitty> Please
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#40 [06:30] <YeAhRiGhT> Hi, I need help with finding out what is blocking my connection because I'm getting the Internal Exception problem.
#41 [06:33] <Kirax> I'm getting this error when I try to run MC, GLFW error 65542: WGL: The Driver does not appear to support OpenGL. I've tried checking new drivers and updating them, but no success. Any help?
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#45 [07:17] <Andrew6> Hi hows it going, So I keep getting a bot reply when I have followed every single step to try and recover my account. I am sure that it has been compromised and would love for it to be restored to my email. I have the prepaid card pin here if you need it
#46 [07:17] <Andrew6> the email for the account is
#47 [07:17] <Andrew6> roageealt5@gmail.com
#48 [07:17] <Andrew6> #7604644266
#49 [07:17] <Andrew6> its been an ongoing issue for almost the past week and have not been able to get any help through emails
#50 [07:18] <Andrew6> I've tried to reset my password numerous times
#51 [07:18] <Andrew6> but I don't get the email since I think someone had compromised my email address and changed my minecraft email
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#61 [08:13] <Legendfruit14> anyone here?
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#63 [08:14] * Legendfruit14 [webchat@ip4da7218a.direct-adsl.nl] has joined #minecrafthelp
#64 [08:15] <Legendfruit14> I need some help
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#66 [08:47] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#67 [08:58] * krazebomby990 [webchat@178-82-211-124.dynamic.hispeed.ch] has joined #minecrafthelp
#68 [08:59] <krazebomby990> Hello, I have a problem with my Account. I cant Log-in anymore and I have no clue what the E-Mail on that Account was.
#69 [08:59] <CubeTheThird> krazebomby990, you will need to contact Mojang support about that
#70 [08:59] <CubeTheThird> ??> krazebomby990 mojang/email
#71 [08:59] <Mightyena> krazebomby990: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#72 [08:59] <Mightyena> krazebomby990: Note: Do NOT send more than one at a time.
#73 [09:00] <krazebomby990> About a week ago I was able to log in with just my username
#74 [09:00] <krazebomby990> Ok
#75 [09:01] <krazebomby990> The support site asks me for the Email i use on my minecraft account...
#76 [09:01] <krazebomby990> What do I enter there?
#77 [09:01] <CubeTheThird> krazebomby990, enter your current email, and say in the message that you do not know the account email
#78 [09:02] <krazebomby990> Alright, thank you my dude.
#79 [09:02] <CubeTheThird> 👍
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#81 [09:10] <krazebomby990> CubeTheThird you know how long it usually takes for them to reply?
#82 [09:10] <CubeTheThird> krazebomby990, these days it's hard to say, but it will be a long wait. https://help.minecraft.net/hc/en-us/articles/360042503912-We-re-experiencing-very-heavy-contact-volume-right-now
#83 [09:12] <krazebomby990> Thank you
#84 [09:59] * TunacTo [webchat@d60-65-89-213.col.wideopenwest.com] has joined #minecrafthelp
#85 [09:59] * Tyenno [webchat@c-73-132-62-245.hsd1.wv.comcast.net] has joined #minecrafthelp
#86 [09:59] <Tyenno> hello?
#87 [09:59] <TunacTo> Hello
#88 [09:59] <Tyenno> umm
#89 [09:59] <CubeTheThird> if you need help, please specify the problem
#90 [10:00] <TunacTo> so the issue I'm having i'm assuming is pretty common. When I try to launch minecraft it freezes on the mojang screen
#91 [10:00] <TunacTo> when I open task manager it says "not responding"
#92 [10:00] <CubeTheThird> TunacTo, let's try a malware scan
#93 [10:00] <CubeTheThird> ??> TunacTo av/adwcleaner
#94 [10:00] <Mightyena> TunacTo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#95 [10:00] <Mightyena> TunacTo: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#96 [10:01] <Tyenno> I cant login to my account and it seems I can no longer login to my email, I know the security questions and everything but i cant get in at all. the options i was given was to reset my password, which requires email access. i NEED to change my email fast but i cant get in
#97 [10:02] <CubeTheThird> Tyenno, are you able to try logging into minecraft.net on a different device (e.g. phone)
#98 [10:03] <TunacTo> Is it alright if I just use windows defender to scan my computer?
#99 [10:04] <TunacTo> I'm running a full scan now
#100 [10:05] <CubeTheThird> TunacTo, Windows defender will most likely not catch it
#101 [10:05] <CubeTheThird> TunacTo, the tool we send out is really good at picking up that kind of malware
#102 [10:06] <TunacTo> ok I'll try it out
#103 [10:08] <Tyenno> CubeTheThird Unknown username/password...
#104 [10:08] <Tyenno> i dont know how i'm supposed to get in
#105 [10:09] <CubeTheThird> Tyenno, you'll have to contact Mojang support in this case
#106 [10:09] <CubeTheThird> ??> Tyenno mojang/email
#107 [10:09] <Mightyena> Tyenno: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#108 [10:09] <Mightyena> Tyenno: Note: Do NOT send more than one at a time.
#109 [10:11] <TunacTo> I have a malwarebytes scan running now
#110 [10:11] <TunacTo> It might take a minute before it's finished
#111 [10:14] <CubeTheThird> ok. Adwcleaner is faster, but malwarebytes should also find it
#112 [10:22] <TunacTo> the scan is still running it should finish soon though
#113 [10:25] <TunacTo> scan completed and it didn't find anything
#114 [10:25] <TunacTo> Any other possible fixes?
#115 [10:28] <CubeTheThird> TunacTo, can you use ADWCleaner instead? Should be fast to try. Otherwise we'll start looking at other possibilities
#116 [10:31] <TunacTo> I already have a couple of antivirus software on my computer and adding a 3rd will just slow down my computer considerably. I fairly confident that my computer doesn't have a virus so if we could move on to other options that would be great.
#117 [10:31] <CubeTheThird> ??> TunacTo tools/hjt
#118 [10:31] <Mightyena> TunacTo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#119 [10:31] <Mightyena> TunacTo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#120 [10:32] <CubeTheThird> TunacTo, and you can remove malwarebytes if you want. You don't need to keep it
#121 [10:33] <TunacTo> I'm really not interested in downloading any software to fix this issue.
#122 [10:34] <CubeTheThird> TunacTo, suit yourself. I can have you try doing a clean install of the game, but without proper logs from those other software, I will not be able to provide much other guidance
#123 [10:34] <CubeTheThird> ??> TunacTo win/reinst
#124 [10:34] <Mightyena> TunacTo: You may need to reinstall the locally installed files that Minecraft puts into place.
#125 [10:34] <Mightyena> TunacTo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#126 [10:34] * Josedamedinero [webchat@88.148.18.157] has joined #minecrafthelp
#127 [10:34] <Josedamedinero> hi
#128 [10:35] <CubeTheThird> hello Josedamedinero
#129 [10:37] <Josedamedinero> hello good I do not know why when I start the minecraft launcher I do not have a connection and therefore it does not allow me to play online but if I have a connection in external things, could you solve the problem of no connection? this is my PIN # PQ6QT-FFY26-JRM2K-T6XWX-QRDDZ
#130 [10:37] <CubeTheThird> Josedamedinero, do NOT send or share any personal info in this chat. This is a public chatroom
#131 [10:38] <CubeTheThird> Josedamedinero, what happens when you try playing online?
#132 [10:39] <Josedamedinero> what happens is that it directly does not let me play online, it only gives me the option to play offline due to a maintenance authentication error
#133 [10:39] <CubeTheThird> ??> Josedamedinero tools/hjt
#134 [10:39] <Mightyena> Josedamedinero: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#135 [10:39] <Mightyena> Josedamedinero: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#137 [10:43] <TunacTo> The deletion of those files didn't seem to work. It's still freezing on the mojang loading screen
#138 [10:44] <CubeTheThird> TunacTo, right, so the only thing I can do is request a scan using the tool Mightyena linked above
#139 [10:45] <TunacTo> Is there any way i can get you the log files without that tool?
#140 [10:46] <CubeTheThird> TunacTo, that tool scans for all the programs on your PC, and creates a report of this. It's a very reputable tool if you want to find reviews for it
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#142 [10:51] <TunacTo> I'm just not very comfortable with this. Sorry to have wasted your time.
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#145 [11:10] <HelloThere> Hi, is there anyhone here that can answer my technical question?
#146 [11:11] <CubeTheThird> what's the question?
#147 [11:12] <HelloThere> The minecraft launcher appears to be invisible. I click the shortcut on my desktop and a tab appears in my Taskbar but the window never appears. It only started doing this after I changed my username and skin. I tried uninstalling minecraft and re-installing it but to no avail
#148 [11:14] * yeahright [webchat@c188-149-99-81.bredband.comhem.se] has joined #minecrafthelp
#149 [11:15] <yeahright> I need help identifying what is interfering with my minecraft connection since I'm getting the Internal Exception.
#150 [11:15] <CubeTheThird> HelloThere, ok, let's try a few things. First let's try doing a clean install of the launcher. Are you able to open the launcher install folder?
#151 [11:15] <CubeTheThird> yeahright, what's the full exception message?
#152 [11:16] <yeahright> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#153 [11:16] <CubeTheThird> yeahright, when are you getting this message?
#154 [11:16] <yeahright> After I join my realm it pops up instantly
#155 [11:16] <yeahright> And disconnects me
#156 [11:17] <HelloThere> CubeTheThird lemme see
#157 [11:18] <CubeTheThird> yeahright, does it only happen on your realm?
#158 [11:18] <yeahright> seems so
#159 [11:18] <yeahright> I can join mineplex without problem.
#160 [11:19] <CubeTheThird> yeahright, ok good good. This is your realm right? Does this happen if you change it to a different world, or a minigame?
#161 [11:20] <yeahright> I don't know, should I test?
#162 [11:20] <yeahright> And yes, this is my realm
#163 [11:20] <CubeTheThird> yeahright, yes please test
#164 [11:21] <HelloThere> CubeTheThird I have located the .minecraft folder. What is the thing you want me to find and where should it be located?
#165 [11:22] <CubeTheThird> one moment
#166 [11:22] <yeahright> I'm testing right now, but the weird thing about this is the fact that it sometimes takes a while before disconnecting me.
#167 [11:25] * Luma208 [webchat@71.76.98.70] has joined #minecrafthelp
#168 [11:26] <CubeTheThird> HelloThere, sorry, I mean the Launcher install folder. That should be like C:\Program Files (x86)\Minecraft Launcher
#169 [11:26] <CubeTheThird> yeahright, oh really? Does your realm have a lot of entities on it? e.g. a ton of animals
#170 [11:27] <Luma208> Hi, I'm having an issue where when I play a worl, it loads to 100%, then the game crashes. Can you help?
#171 [11:27] <Luma208> *world
#172 [11:29] <yeahright> So I tried a minigame but it still occurred.
#173 [11:29] <yeahright> After like 5 min.
#174 [11:29] <HelloThere> CubeTheThird. I found I'm there now. What should I do?
#175 [11:31] <yeahright> CubeTheThird Oh, I didn't see the previous message, not really. We just started the realm so there isn't many entities yet.
#176 [11:36] <HelloThere> CubeTheThird are you still there?
#177 [11:36] <CubeTheThird> yeahright, hmm. Can you run a test on speedtest.net
#178 [11:36] <CubeTheThird> HelloThere, there, do you see a game folder?
#179 [11:36] <yeahright> CubeTheThird sure
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#182 [11:38] <yeahright> CubeTheThird Done, I got 6ms ping, 196.38Mbps upload and 10.83Mbps download.
#183 [11:39] <CubeTheThird> yeahright, ok that's good. are you using a VPN/Proxy?
#184 [11:39] <HelloThere> CubeTheThird I see about 2 folders: game, and runtime. Then a txt file that says debug and finally the game icon with the title, "Minecraft launcher"
#185 [11:39] <yeahright> CubeTheThird Well, I have NordVPN installed but I'm not using it when I play.
#186 [11:40] <CubeTheThird> HelloThere, ok. Can you try deleting the game folder, then open the launcher again?
#187 [11:41] <HelloThere> CubeTheThird Won
#188 [11:41] <HelloThere> wont that delete my worlds/data?
#189 [11:41] <CubeTheThird> HelloThere, no, those are stored in .minecraft/saves
#190 [11:41] <HelloThere> oh ok
#191 [11:43] <HelloThere> CubeTheThird That almost worked. It popped up with the updating tab. It finished updating, and then the invisible window went up. Theres still a tab in the taskbar but whenever I click on it nothing shows up
#192 [11:44] <CubeTheThird> HelloThere, ok. I'll have you do some stuff in the .minecraft folder then
#193 [11:45] <HelloThere> CubeTheThird ok, what do you wanna do?
#194 [11:45] <CubeTheThird> HelloThere, in there, I'll need you to delete the launcher_profiles.json file
#195 [11:48] <HelloThere> CubeTheThird ok
#196 [11:49] <HelloThere> CubeTheThird I tested it, nothing changed
#197 [11:49] * GruSha98 [webchat@088156132075.dynamic-1-kat-k-5-0-0.vectranet.pl] has joined #minecrafthelp
#198 [11:49] <GruSha98> Hello
#199 [11:49] <CubeTheThird> HelloThere, ok, I'll need you to delete everything in the .minecraft folder, except your saves, servers.dat, screenshots etc. (keep stuff you want)
#200 [11:50] <CubeTheThird> hello GruSha98
#201 [11:50] <GruSha98> ive got error with login to Minecraft account but my email is gone
#202 [11:50] <GruSha98> what should i do?
#203 [11:50] <GruSha98> Sorry to contacting there
#204 [11:50] <GruSha98> :/
#205 [11:50] <GruSha98> for**
#206 [11:50] <CubeTheThird> GruSha98, you need to contact Mojang support
#207 [11:50] <CubeTheThird> ??> GruSha98 mojang/email
#208 [11:50] <Mightyena> GruSha98: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#209 [11:50] <Mightyena> GruSha98: Note: Do NOT send more than one at a time.
#210 [11:50] <GruSha98> thanks a lot
#211 [11:50] <GruSha98> Have a good day!
#212 [11:51] <CubeTheThird> you too~
#213 [11:51] * GruSha98 [webchat@088156132075.dynamic-1-kat-k-5-0-0.vectranet.pl] has quit. (Client Quit)
#214 [11:52] <yeahright> CubeTheThird So, I have a VPN which I don't use.
#215 [11:52] <yeahright> CubeTheThird If you didn't see the message above.
#216 [11:52] <CubeTheThird> yeahright, hmm ok. I can have you try uninstalling it I guess
#217 [11:52] <CubeTheThird> yeahright, I doubt that will make a difference
#218 [11:52] <CubeTheThird> yeahright, I'm wondering if it's an issue with the Realms service overall. Lemme check a few things
#219 [11:55] <HelloThere> CubeTheThird I deleted everything except the ones you said to keep. Nothing changed. Am I deleting them correctly? I am just left clicking on the files and pressing the delete button. Do I need to delete it another way?
#220 [11:55] <CubeTheThird> HelloThere, no.. that should be fine...
#221 [11:55] <CubeTheThird> HelloThere, is there a launcher.log or latest.log file showing up?
#222 [11:55] <yeahright> CubeTheThird Ok
#223 [11:57] <HelloThere> CubeTheThird Where would those be?
#224 [11:58] <CubeTheThird> HelloThere, in the .minecraft folder. Possibly launcher_log or something like that
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#227 [11:59] <HelloThere> CubeTheThird I found it and restored it. What should I do with it?
#228 [11:59] * scar [webchat@d192-24-108-37.try.wideopenwest.com] has joined #minecrafthelp
#229 [12:00] <CubeTheThird> HelloThere, nah I'm asking if there's a new one after you deleted everything. I guess I could look at the old one though...
#230 [12:00] <CubeTheThird> HelloThere, copy the text in int onto http://paste.ubuntu.com and give the URL here.
#231 [12:00] <scar> i get a Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host. error
#232 [12:00] <CubeTheThird> scar, when do you get this error?
#233 [12:00] <CubeTheThird> yeahright, what region are you in?
#234 [12:00] <scar> first or most recent
#235 [12:01] <CubeTheThird> scar, both?>
#236 [12:01] <scar> about a week ago and 10 min ago
#237 [12:01] <HelloThere> CubeTheThird https://paste.ubuntu.com/p/mXHz2ZSwcn/
#238 [12:01] <CubeTheThird> scar, no.. I mean what do you do to get that error
#239 [12:02] <scar> join a server
#240 [12:02] <CubeTheThird> scar, a specific server, or any server?
#241 [12:02] <CubeTheThird> HelloThere, hmm ya nothing useful there. What about in the launcher folder? Do you have a debug or log file there?
#242 [12:03] <scar> i have only join two which are hypixel and a private one for my friends and it occurs
#243 [12:03] <scar> on both
#244 [12:03] <CubeTheThird> scar, can you run a test on speedtest.net
#245 [12:04] <yeahright> CubeTheThird The EU region, probably the more northern part of EU.
#246 [12:04] <HelloThere> CubeTheThird There is a debug folder but Theres nothing in it
#247 [12:04] <CubeTheThird> HelloThere, it's a folder, not a file?
#248 [12:05] <HelloThere> its a txt document
#249 [12:05] <CubeTheThird> HelloThere, ok good. Is there text in it? Can you send me a paste?
#250 [12:05] <HelloThere> CubeTheThird with no text in it
#251 [12:05] <CubeTheThird> aww
#252 [12:05] <CubeTheThird> HelloThere, I'm beginning to wonder if something else is messing with it
#253 [12:05] <scar> PING ms 28 DOWNLOAD Mbps 11.59 UPLOAD Mbps 10.37
#254 [12:05] <CubeTheThird> ??> HelloThere tools/hjt
#255 [12:05] <Mightyena> HelloThere: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#256 [12:05] <Mightyena> HelloThere: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#257 [12:06] <CubeTheThird> scar, hmm ok. Your download speeds are a bit on the slower side of things. are you using a VPN/Proxy?
#258 [12:06] <scar> no im on wifi
#259 [12:06] <HelloThere> CubeTheThird I've got to go eat, I'll see if I can find help elsewhere but thank you for your patients
#260 [12:06] * HelloThere [webchat@47-217-98-180.stwtcmtk02.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#261 [12:07] <CubeTheThird> scar, are you possibly able to move closer to the wireless access point?
#262 [12:07] <scar> no i cant
#263 [12:13] <CubeTheThird> ??> scar tool/hjt
#264 [12:13] <CubeTheThird> ??> scar tools/hjt
#265 [12:13] <Mightyena> scar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#266 [12:13] <Mightyena> scar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#267 [12:16] <scar> https://paste.ubuntu.com/p/nvsMT6xbrX/
#268 [12:16] <scar> like that?
#269 [12:17] <CubeTheThird> scar, hmm I don't see anything on your PC that would block or slow down the connection. I think the issue is just your low download speeds
#270 [12:17] <scar> the thing that confuses me is that it worked for two weeks
#271 [12:18] <CubeTheThird> scar, oh really? Did anything change? New router/modem, different location, anything like that?
#272 [12:18] <yeahright> CubeTheThird Was there a problem with the EU region?
#273 [12:19] <scar> no but i have wifi antennas
#274 [12:19] <CubeTheThird> yeahright, I haven't found info about any specific issues unfortunately. I'm wondering if it's a regional thing but it's hard to say
#275 [12:20] <scar> what should i aim for as in connect?
#276 [12:21] <scar> connection
#277 [12:22] * johncr1 [webchat@cpe-66-65-81-84.nyc.res.rr.com] has joined #minecrafthelp
#278 [12:23] <johncr1> i keep crashing on the mojang loading screen
#279 [12:23] <CubeTheThird> johncr1, do you get a crash report?
#280 [12:23] <johncr1> at minecraft launcher yah
#281 [12:23] <CubeTheThird> scar, are you saying you changed antennas?
#282 [12:23] <johncr1> i bought the game like 2 days ago
#283 [12:23] <CubeTheThird> johncr1, copy the report onto http://paste.ubuntu.com and give the URL here.
#284 [12:25] * redeem [webchat@47-197-56-137.tamp.fl.frontiernet.net] has joined #minecrafthelp
#285 [12:25] <johncr1> well i didn't get to see the report i guess its from the launcher i only get error
#286 [12:25] <redeem> hello?
#287 [12:25] <CubeTheThird> ??> johncr1 launcher/log
#288 [12:25] <Mightyena> johncr1: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#289 [12:25] <CubeTheThird> hello redeem
#290 [12:25] <redeem> can someone help me?
#291 [12:25] <CubeTheThird> redeem, with what?
#292 [12:26] <redeem> well i have had microsoft java on computer since 2014 and i learned that you can get a free version of windows ten reddemable
#293 [12:26] <redeem> i follow the instructions and it not showing that i can redeem a code
#294 [12:27] <redeem> cant*
#295 [12:27] <CubeTheThird> redeem, that offer expired on the 20th of April
#296 [12:27] <redeem> really
#297 [12:27] <CubeTheThird> yup
#298 [12:27] <redeem> fuck mincraft then
#299 [12:27] <Absol> redeem: Please keep it civil
#300 [12:27] <redeem> is there a way to cross platform?
#301 [12:28] <redeem> xbox to computer
#302 [12:28] <CubeTheThird> redeem, Java edition does not yet support cross platform play, except on Windows Mac and Linux
#303 [12:28] <scar> i did not change i just can adjust them
#304 [12:28] <redeem> cant you make a server for free or sum and have xbox join?
#305 [12:29] <johncr1> where do i put the logs?
#306 [12:29] <CubeTheThird> johncr1, follow ALL the instructions on that page, and give the URL you get at the end here
#307 [12:29] <CubeTheThird> redeem, I've heard of some unofficial server things that are trying to make cross platform server, but they aren't from Mojang, and I don't know if they even support e.g. xbox
#308 [12:30] <redeem> thats a dissapointment
#309 [12:30] * redeem [webchat@47-197-56-137.tamp.fl.frontiernet.net] has quit. (Quit: webchat.esper.net)
#310 [12:30] <scar> i just got
#311 [12:31] <johncr1> how do i place the pastebin here?
#312 [12:31] <CubeTheThird> johncr1, give the link here
#313 [12:31] <johncr1> i got the logs copy pasted
#314 [12:31] <scar> PING ms 22 DOWNLOAD Mbps 15.32 UPLOAD Mbps 10.40
#315 [12:31] <johncr1> https://paste.gg/p/anonymous/95c279b0ffe54f23a895485f686b7ecb
#316 [12:31] <scar> and im in a discord call
#317 [12:31] <CubeTheThird> johncr1, ok let's start with a malware scan
#318 [12:31] <CubeTheThird> ??> johncr1 av/adwcleaner
#319 [12:31] <Mightyena> johncr1: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#320 [12:31] <Mightyena> johncr1: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
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#325 [12:40] <johncr1> hello i need help with minecraft issues on crashing
#326 [12:41] <CubeTheThird> johncr1, no luck with the malware scan?
#327 [12:41] <johncr1> do i try to play it now?
#328 [12:41] <johncr1> ill check
#329 [12:41] * yeahright [webchat@c188-149-99-81.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#330 [12:42] * matemc2004 [webchat@130.93.206.197] has joined #minecrafthelp
#331 [12:42] <matemc2004> Hello
#332 [12:42] <johncr1> yes it worked thank you
#333 [12:42] <CubeTheThird> awesome!
#334 [12:42] <CubeTheThird> hello matemc2004
#335 [12:44] <matemc2004> i had one minecraft account in 2015 and i can now playing but i dont no login with my old email and password can help me?
#336 [12:44] <CubeTheThird> matemc2004, what happens when you try logging in?
#337 [12:46] <matemc2004> now i try to login but i playing this minecraft account idk 4-3 yhers ago
#338 [12:46] * johncr1 [webchat@cpe-66-65-81-84.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#339 [12:46] <CubeTheThird> matemc2004, you will have to contact Mojang support if you cannot use your old email
#340 [12:46] <CubeTheThird> ??> matemc2004 mojang/email
#341 [12:46] <Mightyena> matemc2004: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#342 [12:46] <Mightyena> matemc2004: Note: Do NOT send more than one at a time.
#343 [12:48] <matemc2004> ok thanks
#344 [12:50] * Monchdu92 [webchat@212.194.166.221] has joined #minecrafthelp
#345 [12:53] <Monchdu92> Bonjour je voudrais savoir si il est possible de changer l'adresse mail lié au compte Monchdu92. J'ai créer ce compte sur un compte mail qui n'est plus actif maintenant. si c'est possible changer l'adresse pour : gabibbg2@gmail.com.
#346 [12:53] <CubeTheThird> Monchdu92, you have to contact Mojang support to change the account email
#347 [12:53] <CubeTheThird> ??> Monchdu92 mojang/email
#348 [12:53] <Mightyena> Monchdu92: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#349 [12:53] <Mightyena> Monchdu92: Note: Do NOT send more than one at a time.
#350 [12:55] <Monchdu92> le problème c'est que je me souviens plus de mon mail
#351 [12:55] <CubeTheThird> Monchdu92, provide mojang with all the details you have. We cannot help here as we do not work for Mojang here
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#354 [13:01] * Mike0 [webchat@91.239.197.70] has joined #minecrafthelp
#355 [13:02] <Mike0> Can I delete the associated email if I don't have access to it?
#356 [13:02] <CubeTheThird> Mike0, you have to contact Mojang support in that case
#357 [13:02] <CubeTheThird> ??> Mike0 mojang/email
#358 [13:02] <Mightyena> Mike0: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#359 [13:02] <Mightyena> Mike0: Note: Do NOT send more than one at a time.
#360 [13:06] <sZulu> mein problem ist dass ich mich im mincraft java launcher auf windows 10 nicht anmelden genauso wie auf minecraft.net ausser auf mojang dort geht es wie immer. Ich habe minecraft und java neuinstalliert trotzdem funktioniert nichts.
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#362 [13:09] * matemc2004 [webchat@130.93.206.197] has quit. (Quit: webchat.esper.net)
#363 [13:18] * Shaun [webchat@32.210.253.8] has joined #minecrafthelp
#364 [13:19] <Shaun> Well I need help connecting to my friend's minecraft server (Not Realms) because every time I try to connect to it I get this :"io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information"
#365 [13:20] <Shaun> and Ive tried everything to fix it, I just do not know what is wrong
#366 [13:20] <CubeTheThird> Shaun, what's the server's IP, if you don't mind sharing?
#367 [13:20] <Shaun> 73.143.170.29:25565
#368 [13:21] <CubeTheThird> Shaun, have you always had this connection problem?\
#369 [13:22] <Shaun> Well this is the first time Ive tried to connect to this server so yes? I know the server isnt down because I know a couple of people are on it right now.
#370 [13:23] <CubeTheThird> Shaun, right, and I'm able to ping it successfully
#371 [13:23] <CubeTheThird> Shaun, are you able to find your ping for the server? (mouse over the green bars)
#372 [13:24] <Shaun> No it just pings for a while and then says no connection
#373 [13:24] <CubeTheThird> Shaun, even when you refresh?
#374 [13:25] <Shaun> Yes
#375 [13:25] <CubeTheThird> Shaun, is your friend in the same geographical region as you?
#376 [13:25] <Shaun> Yes
#377 [13:26] <CubeTheThird> Shaun, hmm, to be sure, can you verify that the server's allowing more than 5 people to join? I could see that being an issue if there's a limit set
#378 [13:28] <Shaun> There is a 20 person limit
#379 [13:28] <CubeTheThird> Shaun, hmm. Can you open a cmd window?
#380 [13:29] <Shaun> Yup
#381 [13:29] <CubeTheThird> Shaun, run ping 73.143.170.29
#382 [13:31] <Shaun> Alright ran the ping.
#383 [13:32] <CubeTheThird> Shaun, ok, what was the "time" it returned to you?
#384 [13:33] <Shaun> for the "Approximate round trip times in milli-seconds:"? Minimum 44ms and Maximum 56ms
#385 [13:33] <Shaun> Average being 50ms
#386 [13:34] <CubeTheThird> Shaun, hmm... strange. Definitely not that high
#387 [13:34] <CubeTheThird> Shaun, can you run a test on speedtest.net
#388 [13:35] <Shaun> Yeah I tried restarting my router earlier too to see if that was the issue too, Download was 15 mbs, upload 1.72, and a ping of 17
#389 [13:36] <CubeTheThird> Shaun, wow ya.. your speeds are quite low, particularly your upload
#390 [13:36] <CubeTheThird> Shaun, are you on a wireless connection?
#391 [13:38] <Shaun> I KNOW RIGHT. No I have Ethernet its just that my internet is terrible lol
#392 [13:38] <CubeTheThird> Shaun, are you using a VPN/Proxy?
#393 [13:39] <Shaun> No
#394 [13:39] <CubeTheThird> Shaun, any downloading programs open, like torrents?
#395 [13:43] <Shaun> I dont think so?
#396 [13:43] * LA [webchat@cpe-76-172-64-84.socal.res.rr.com] has joined #minecrafthelp
#397 [13:44] <CubeTheThird> Shaun, hmm probably not much we can really do to help with the connection then
#398 [13:44] <LA> Hello I am trying to get my son account to log in and nothing will work. We have requested a password reset with no response
#399 [13:45] <LA> his user password id mr.laird2010@gmail.com
#400 [13:45] <CubeTheThird> LA, you mean to say you have not received the password reset email?
#401 [13:45] <LA> correct
#402 [13:45] * nbm [~nbm@209.246.143.43] has quit. (Quit: ZNC - https://znc.in)
#403 [13:45] <CubeTheThird> LA, and you are certain that is the correct email address for the account?
#404 [13:45] <LA> yes
#405 [13:46] <CubeTheThird> LA, out of curiosity, can you try logging into minecraft.net on a different device, e.g. phone
#406 [13:46] <LA> ok stand by we will try
#407 [13:47] <LA> it says get mindcraft
#408 [13:47] <CubeTheThird> LA, but you were able to login?
#409 [13:47] <LA> he is trying now
#410 [13:47] <CubeTheThird> gotcha
#411 [13:48] <LA> it says buy mind craft
#412 [13:48] <CubeTheThird> LA, ok, but I'm just checking if the login works. Can you check on account.mojang.com/me if it shows Minecraft under "My Games"
#413 [13:51] <LA> it says he does not have an account.
#414 [13:52] <CubeTheThird> LA, do you know what the account username (in game name) is/was ?
#415 [13:52] <LA> should I just create a new account
#416 [13:52] <LA> progamer082010
#417 [13:53] <CubeTheThird> LA, hmm as far as I can tell that name was never registered
#418 [13:54] <LA> he says he used that on a ipad which he says is pocket addition
#419 [13:54] <CubeTheThird> LA, ahh gotcha. Unfortunately the pocket edition on iPad is separate from the ones on PC, so it would require a separate purchase for those
#420 [13:54] <LA> for his class he needs a java addition. Should I just create a new account
#421 [13:54] <CubeTheThird> LA, ya you may want to do that
#422 [13:55] <LA> OK thanks can he use the same email or should I just use my email address
#423 [13:56] <CubeTheThird> LA, can try using the same email. If you continue to have login issues though, a different one may be better suited
#424 [13:56] <LA> ok thanks for your help
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#429 [14:37] * dainis [webchat@host109-146-242-150.range109-146.btcentralplus.com] has joined #minecrafthelp
#430 [14:38] <dainis> hi i have purchased the wrong minecraft is there anyway i could either get a refund or get the xbox version on my laptop?
#431 [14:39] <CubeTheThird> dainis, which edition did you purchase?
#432 [14:39] <dainis> i purchased the pc edition
#433 [14:40] <dainis> but i want the xbox edition
#434 [14:40] <CubeTheThird> dainis, on PC, do you mean the Java edition, or the Windows 10 edition?
#435 [14:40] <dainis> java edition
#436 [14:40] <CubeTheThird> dainis, you can request a refund by contacting Mojang support
#437 [14:41] <CubeTheThird> ??> dainis mojang/email
#438 [14:41] <Mightyena> dainis: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#439 [14:41] <Mightyena> dainis: Note: Do NOT send more than one at a time.
#440 [14:41] <dainis> okay thanks
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#443 [15:01] * Brian [webchat@c-98-253-34-82.hsd1.il.comcast.net] has joined #minecrafthelp
#444 [15:03] <Brian> I set up a server with my own ip. Port forwarded, and my friends and I can join with no problem. But whenever I leave the server all my items and xp is gone and I get spawned at my origina spawnpoint. I've tried to run the server on Paper and Spigot and I keep running into the same problems. And It's only me that's experiencing the problem unlike
#445 [15:03] <Brian> other server members.
#446 [15:04] <CubeTheThird> Brian, this happens with a vanilla server?
#447 [15:05] <Brian> Yes, and any other type of servers.
#448 [15:05] <CubeTheThird> Brian, are you running it in offline mode?
#449 [15:06] <Brian> no, my server properties are set to 'online-mode=true'
#450 [15:06] * lord| [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#451 [15:07] <CubeTheThird> Brian, hmm, are you using the official game launcher?
#452 [15:07] <Brian> yes the launcher, the server.jar file is all from the official minecraft website
#453 [15:08] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#454 [15:08] <CubeTheThird> Brian, ok. Do you know how to find your player UUID?
#455 [15:09] <Brian> if you're referring to the usercache.json file, then yes
#456 [15:10] <Brian> or the playerdata folder located in the worlds folder
#457 [15:10] <CubeTheThird> Brian, sure, usercache will show you your uuid. Can you go into the world folder, under playerdata, and see if there's a file there with your UUID as the name?
#458 [15:10] <Brian> yes I can check
#459 [15:11] <Brian> Yes I found the file with my UUID as its name.
#460 [15:11] <CubeTheThird> Brian, how big is it?
#461 [15:12] <Brian> The size is 788 bytes
#462 [15:12] <CubeTheThird> Brian, hmm ya that seems pretty small. Can you stop the server, move the file somewhere else, start it again, and see if that changes when you login?
#463 [15:13] <Brian> Yep, I'll do that right now
#464 [15:14] <Brian> do you want me to make a copy of the file but still leave the file in the playerdata folder?
#465 [15:14] <CubeTheThird> Brian, nah take it out of the folder. Feel free to hold onto it though in case you want to restore it
#466 [15:14] <Brian> okay, will do
#467 [15:16] <Brian> The file has the same UUID and it is 781 bytes in size
#468 [15:17] <CubeTheThird> Brian, alright, now if you lave and return, do you still find yourself restarting?
#469 [15:18] <Brian> Yea, although sometimes it doesn't reset at first try but after leaving and joining for the second time everything reset.
#470 [15:19] <CubeTheThird> Brian, hmm.. would you be able to share server logs?
#471 [15:19] <Brian> how would you want that to be transferred to you? Does email work?
#472 [15:19] <CubeTheThird> Brian, just copy the text onto http://paste.ubuntu.com and give the URL here.
#473 [15:20] <Brian> alright
#474 [15:21] <Brian> heres the link https://paste.ubuntu.com/p/DR2SXDVvTh/
#475 [15:25] <CubeTheThird> Brian, hmm.. I don't see any errors, nothing showing the file becoming corrupted or something like that
#476 [15:26] <Brian> I think it has to do with me hosting the server, since this doesn't happen to any other server members.
#477 [15:26] <CubeTheThird> Brian, hmm.. question though. Are you running the server on the same PC as the one used to play?
#478 [15:26] <Brian> Yes, Its run in the same computer as the one that i use to play
#479 [15:27] <CubeTheThird> Brian, did you set the server-ip in the server.properties file?
#480 [15:27] <Brian> Yes I set that to my IPv4 address
#481 [15:28] <CubeTheThird> Brian, right, so you should actually leave that blank
#482 [15:28] <CubeTheThird> Brian, and connect to the server using "localhost"
#483 [15:28] <CubeTheThird> Brian, I dono that it would help with this issue, but something you should do regardless
#484 [15:29] <Brian> Ill try that out. Also would that affect the server address that my friends are using to join my server?
#485 [15:29] <CubeTheThird> Brian, are they using your public IP? it shouldn't affect that
#486 [15:30] <Brian> Alright that answers my question
#487 [15:30] <Brian> Ill go try out after I replace the server ip
#488 [15:30] <CubeTheThird> Brian, hmm... I just had a couple other thoughts too, in case that has no impact
#489 [15:30] <Brian> yea? whats up
#490 [15:31] * danusCZ [webchat@unassigned-84-246-166-23.ujezd.net] has joined #minecrafthelp
#491 [15:32] * danusCZ [webchat@unassigned-84-246-166-23.ujezd.net] has quit. (Client Quit)
#492 [15:32] <CubeTheThird> Brian, can you open a cmd window?
#493 [15:33] <Brian> Yes
#494 [15:33] <CubeTheThird> Brian, run this: java -version
#495 [15:34] <Brian> done.
#496 [15:34] <CubeTheThird> Brian, what info did it give you about the version?
#497 [15:35] <Brian> The version is 1.8.0_241
#498 [15:36] <CubeTheThird> Brian, ok, and is that 32 or 64 bit?
#499 [15:36] <Brian> 64 bit
#500 [15:36] <CubeTheThird> Brian, ok good. Are you launching the server with a command, or just double-clicking on the jar file?
#501 [15:38] <Brian> Its ran with a batch file with the command of java -Xmx4096M -Xms4096M -jar server.jar nogui
#502 [15:38] <Brian> ,But It seems like for now, the Server-Ip command fixed the proble,m. Is it okay if i come back If the problem occurs later on?
#503 [15:39] <CubeTheThird> Brian, ah ok good. Sure come back if you want
#504 [15:40] <Brian> Alright, Thank you so much for your support!
#505 [15:45] <CubeTheThird> no problem :3
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#507 [15:52] <Gokayyil> I cant login my account it says invalid email or password but just changed my password so I am sure
#508 [15:53] <CubeTheThird> Gokayyil, have you used any Alt account tools?
#509 [15:53] <Gokayyil> I dont know what is Alt account but this is my first time logging my account on this pc
#510 [15:53] <Gokayyil> I cant login minecraft website but I can login mojang website
#511 [15:54] <CubeTheThird> Gokayyil, hmm are you using a VPN/Proxy?
#512 [15:54] <Gokayyil> I dont think I am using any
#513 [15:54] <CubeTheThird> ??> Gokayyil tools/hjt
#514 [15:54] <Mightyena> Gokayyil: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#515 [15:54] <Mightyena> Gokayyil: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#516 [15:54] <Gokayyil> I only have opera vpn and it is closed
#517 [15:55] <Gokayyil> https://paste.ubuntu.com/p/2rC9bZ9GyD/
#518 [15:56] <CubeTheThird> Gokayyil, can you get rid of hamachi?
#519 [15:56] <Gokayyil> Yeah I can for now but we need it to play with my friends
#520 [15:56] <CubeTheThird> ??> Gokayyil info/hamachi
#521 [15:56] <CubeTheThird> hmm
#522 [15:56] <CubeTheThird> ??> Gokayyil hamachi
#523 [15:56] <CubeTheThird> ??> Gokayyil net/hamachi
#524 [15:56] <Mightyena> Gokayyil: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#525 [15:56] <Mightyena> Gokayyil: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#526 [15:56] <CubeTheThird> there it is
#527 [15:57] <CubeTheThird> Gokayyil, but seriously, hamachi is pretty terrible, and does count as a proxy or VPN
#528 [15:57] <Gokayyil> Yeah I know hamachi is bad but didnt know that serious
#529 [15:58] <Gokayyil> Letme try last time
#530 [15:59] <Gokayyil> I uninstalled hamachi
#531 [15:59] <Gokayyil> Still cant login
#532 [15:59] <CubeTheThird> Gokayyil, hmm ok. Can you open cmd?
#533 [15:59] <Gokayyil> Sure
#534 [16:00] <CubeTheThird> Gokayyil, run this: ping authserver.mojang.com
#535 [16:00] <Gokayyil> 0 loss 42ms
#536 [16:01] <CubeTheThird> Gokayyil, what IP address did it give you?
#537 [16:01] <Gokayyil> 13.224.187.68
#538 [16:02] <CubeTheThird> Gokayyil, hmm ok. Might need to change your DNS server
#539 [16:02] <CubeTheThird> ??> Gokayyil net/dns/public
#540 [16:02] <Mightyena> Gokayyil: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#541 [16:02] <Mightyena> Gokayyil: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#542 [16:03] <Gokayyil> Still same...
#543 [16:03] <Gokayyil> Maybe I should give up
#544 [16:04] <CubeTheThird> ??> Gokayyil win/dns
#545 [16:04] <Mightyena> Gokayyil: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#546 [16:05] <Gokayyil> Same
#547 [16:05] <CubeTheThird> Gokayyil, still give you the same IP too?
#548 [16:05] <Gokayyil> I cant login through this too https://my.minecraft.net/tr-tr/login/
#549 [16:06] <CubeTheThird> Gokayyil, can you reboot your PC real quick? Might have needed to do that after removing hamachi
#550 [16:06] <Gokayyil> I ping server again
#551 [16:06] <Gokayyil> ip changed
#552 [16:06] <Gokayyil> 99.86.107.68
#553 [16:07] <Gokayyil> rebooting
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#555 [16:54] * vollkontakt [webchat@p2E55B9FE.dip0.t-ipconnect.de] has joined #minecrafthelp
#556 [16:55] <vollkontakt> hello ?
#557 [16:55] <GetVance> hello
#558 [16:56] <vollkontakt> HELLO
#559 [16:56] <vollkontakt> i have a problem with my MC account
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#564 [17:07] * king [webchat@ip70-172-142-86.ri.ri.cox.net] has joined #minecrafthelp
#565 [17:08] <king> MY minecraft launcher won't load because it says "Unable to start minecraft, please check your configuration
#566 [17:10] <V1ert> Well hi when i try to enter the game the load bar just stops and it pops a java stopped working messege, i just bought the game btw
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#569 [17:19] * Darr [webchat@198.105.238.108] has joined #minecrafthelp
#570 [17:21] <Darr> Hi, I currently have a 2013 IMac Desktop which is around 1tb of ram, this should be enough to run minecraft at around 40-50 fps but unfortunetly the game crashes before I can even make it to the title screen. I was just thinking, is this a simple fix or is a refund needed?
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#572 [17:42] * gordon_ [webchat@ool-2f1267a8.dyn.optonline.net] has joined #minecrafthelp
#573 [17:43] <gordon_> hello for some reason i cannot log in on my main pc but i can log into my account on my macbook
#574 [17:43] <gordon_> the password and username are correct when ive logged in each time and the only difference is the device i use
#575 [18:04] * ebranson [webchat@ip68-225-204-121.ph.ph.cox.net] has joined #minecrafthelp
#576 [18:05] <ebranson> i need help contacting mojang support. I cannot log into my old account even though i never changed the password. The original email attached to the account doesn't exist anymore and i cannot get the transaction id due to having bought it back in early 2011
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#579 [18:23] * Shannon [webchat@c-73-160-59-52.hsd1.nj.comcast.net] has joined #minecrafthelp
#580 [18:23] <Shannon> my Minecraft keeps crashing
#581 [18:23] * bagel [webchat@c-73-66-149-203.hsd1.ca.comcast.net] has joined #minecrafthelp
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#584 [18:25] <bagel> hello whenever i try ot open minecraft it takes me to the loading screen where the progress bar almost gets to the end before minecraft stops responding and crashes, do you have any advice for how to fix this
#585 [18:44] * Kana [webchat@cpe-104-33-68-0.socal.res.rr.com] has joined #minecrafthelp
#586 [18:46] <Kana> I know this has nothing to do with minecraft itself but instead something is wrong with the server or my computer, but I just want to ask is there a way to know what is causing the java.io.ioexception connection forcibly closed by remote host issue, if there is a fix then thats even better
#587 [19:18] * RyRyDaNick [webchat@c-73-241-199-152.hsd1.ca.comcast.net] has joined #minecrafthelp
#588 [19:18] <RyRyDaNick> hello,
#589 [19:20] <RyRyDaNick> Im having a current issue on my minecraft server where the doors on my friend's screen are split in half and is not able to open the doors or chests. Is there a way to solve the issue?
#590 [19:20] * Adam [webchat@c-69-138-234-123.hsd1.md.comcast.net] has joined #minecrafthelp
#591 [19:21] * Adam is now known as Guest53161
#592 [19:22] <Guest53161> So for some reason my Minecraft just simply wont load, I'll click Play on the launcher then it'll take me to the loading screen and it'll just freeze until I have to close it, I have no idea why it just won't load
#593 [19:23] <Brian> Hey CubeTheThird The problem is solved. But now my friends cannot join my server since I left the server-ip blank
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#595 [19:37] * needhelpthx [webchat@176.240.192.224] has joined #minecrafthelp
#596 [19:38] <needhelpthx> i cant join a minecraft realm server
#597 [19:38] <needhelpthx> i keep getting internal exception java.io.ioexception an existing connection was forcibly closed
#598 [19:39] <needhelpthx> but only in this one minecraft realm
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#603 [20:05] * lucho_963 [webchat@r186-54-52-47.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#604 [20:05] <lucho_963> Helo?
#605 [20:05] <lucho_963> someone here?
#606 [20:05] <lucho_963> hola alguien?
#607 [20:07] * ebranson [webchat@ip68-225-204-121.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#608 [20:07] <lucho_963> When I tried to start the game, it charges but when is starting, this appears: GLFW error 6552
#609 [20:07] <CubeTheThird> ??> lucho_963 win/dxdiag
#610 [20:07] <Mightyena> lucho_963: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#611 [20:08] <lucho_963> Thank you!
#612 [20:10] <lucho_963> DxDiag says that I don´t have any problems
#613 [20:10] <CubeTheThird> lucho_963, please follow ALL the instructions
#614 [20:11] <lucho_963> ok
#615 [20:12] * rob [webchat@024-183-144-140.res.spectrum.com] has joined #minecrafthelp
#616 [20:13] <rob> Hi! I would like to get one of the mods for minecraft, but the website doesn't download the mod when I hit " GET THIS ITEM" I was wondering if I was going about this the wrong way or if there was a tutorial link available
#617 [20:13] <rob> Also I have windows 10 Minecraft Java
#618 [20:14] <CubeTheThird> rob, sorry.. which website are you talking about?
#619 [20:14] <rob> I went to the Minecraft marketplace and tried to get the marine biologist pack by Imagiverse
#620 [20:15] <CubeTheThird> rob, sorry.. but the marketplace is only for Bedrock versions of the game, not Java
#621 [20:15] <lucho_963> Where I have to put all thing I´ve copied?
#622 [20:15] <rob> Oh, that makes sense, would it be possible for me to download the bedrock version?
#623 [20:15] <CubeTheThird> lucho_963, give the link to it here
#624 [20:16] <lucho_963> Sorry, what link?
#625 [20:16] <CubeTheThird> rob, that would be a separate purchase. You can however install community-made mods for minecraft. That is however not something we support here
#626 [20:16] <CubeTheThird> lucho_963, please follow ALL the instructions. The last step shows you how to get the link
#627 [20:16] <lucho_963> Ok, Thank you
#628 [20:17] <rob> Okay, is the community made mods off site?
#629 [20:17] <CubeTheThird> rob, yes. They aren't made or supported by Mojang, but they also don't cost anything
#630 [20:17] <rob> Alrighty, thank for the help! That saved me a bunch of time
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#632 [20:20] <lucho_963> bPG3pG343v
#633 [20:21] <lucho_963> that´s what i have
#634 [20:21] <CubeTheThird> lucho_963, please provide the full URL
#635 [20:21] <lucho_963> Ok
#636 [20:21] <lucho_963> https://paste.ubuntu.com/p/bPG3pG343v/
#637 [20:22] <lucho_963> now what I have to do?
#638 [20:22] <CubeTheThird> lucho_963, sorry, but your system does not meet the minimum requirements for the game
#639 [20:22] <lucho_963> That´s imposible because I,ve played minecraft before on this computer
#640 [20:23] <CubeTheThird> lucho_963, let me guess, on Windows 7?
#641 [20:23] <lucho_963> Noup
#642 [20:23] <lucho_963> look
#643 [20:24] <CubeTheThird> lucho_963, oh really? Because your system does not have official support for versions of Windows newer than windows 7
#644 [20:24] <lucho_963> This computer before was Windows 8, but now i´ve Windows 10
#645 [20:24] <lucho_963> And how it´s that possible?
#646 [20:24] <CubeTheThird> lucho_963, your Intel graphics are not properly supported on Windows 10
#647 [20:24] <CubeTheThird> lucho_963, I might be mistaken that they are supported on Windows 8, but definitely not Windows 10
#648 [20:25] <lucho_963> oooh okey
#649 [20:25] <lucho_963> so I have to install windows 8 again?
#650 [20:25] <CubeTheThird> lucho_963, that would be the minimum yes
#651 [20:25] <lucho_963> Days searching for solutions hahaha Thank you man!
#652 [20:27] <lucho_963> Sorry but you know how can I install windows 8 correctly?
#653 [20:27] <CubeTheThird> lucho_963, sorry I do not, unless you have a backup
#654 [20:27] <lucho_963> ok, and where I can find that backup?
#655 [20:27] <CubeTheThird> lucho_963, did you make a backup?
#656 [20:28] <lucho_963> yes
#657 [20:28] <lucho_963> i think
#658 [20:29] <lucho_963> In case that I do a backup, where I can find it?
#659 [20:29] <CubeTheThird> lucho_963, well that would depend on what you used to make a backup
#660 [20:29] <lucho_963> And the options are..?
#661 [20:30] <lucho_963> Usb or hard drive you say?
#662 [20:30] <CubeTheThird> lucho_963, there are a lot of different options. I don't know what they would be
#663 [20:30] <lucho_963> Okey bro, no problem
#664 [20:30] <lucho_963> Thank ou anyway
#665 [20:38] * TBess [webchat@cpe-76-188-232-187.neo.res.rr.com] has joined #minecrafthelp
#666 [20:38] <TBess> How do I start a server for my frineds to join on Java
#667 [20:39] <CubeTheThird> TBess, it's not too bad. You download the server software, start it, and port forward your router
#668 [20:39] * Elvis [webchat@c-73-232-148-83.hsd1.tx.comcast.net] has joined #minecrafthelp
#669 [20:39] <Elvis> Hello?
#670 [20:39] * Elvis [webchat@c-73-232-148-83.hsd1.tx.comcast.net] has quit. (Client Quit)
#671 [20:39] <TBess> Where do I download the server software?
#672 [20:40] <CubeTheThird> TBess, one sec lemme find you the right link
#673 [20:41] <CubeTheThird> TBess, https://www.minecraft.net/en-us/download/server/
#674 [20:41] <CubeTheThird> TBess, https://www.minecraft.net/en-us/download/server/
#675 [22:12] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
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#680 [23:20] <hamner> Any idea what date the official helpdesk is at for resolving login issues? I just want to get a rough estimate for when they might get around to responding.
#681 [23:21] * MineCov [webchat@125-237-195-79-fibre.sparkbb.co.nz] has joined #minecrafthelp
#682 [23:22] * MrMagic_ [webchat@78-61-128-67.static.zebra.lt] has joined #minecrafthelp
#683 [23:22] <MineCov> We use Java Edition on Windows but when launching it keeps crashing saying "Failed to write core dump. Minidumps are not enabled by default on client versions of Windows". I have Googled a lot and see the error but still can't work out how to resolve. Please can you help?
#684 [23:22] <MrMagic_> I just bought minecraft java edition and when i try to log in it says invalid email or password
#685 [23:22] <MrMagic_> I just bought minecraft java edition and when i try to log in it says invalid email or password
#686 [23:24] * MineCov [webchat@125-237-195-79-fibre.sparkbb.co.nz] has left #minecrafthelp
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#688 [23:27] * GeneExplode [webchat@42.61.139.230] has joined #minecrafthelp
#689 [23:27] <GeneExplode> How do i get windows 10 version form a java edition that is bought in 2011
#690 [23:28] * Minecov [webchat@125-237-195-79-fibre.sparkbb.co.nz] has quit. (Client Quit)
#691 [23:28] <Andrio> GeneExplode, unfortunately you cannot any more
#692 [23:28] <Andrio> MrMagic_, can you log in at https://account.mojang.com/ ?
#693 [23:28] <GeneExplode> yes
#694 [23:29] <GeneExplode> But all i see is java edition
#695 [23:29] <MrMagic_> yes
#696 [23:29] <GeneExplode> i was trying to redeem windows 10 edition
#697 [23:29] <Andrio> ??> MrMagic_ tools/HJT
#698 [23:29] <Mightyena> MrMagic_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#699 [23:29] <Mightyena> MrMagic_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#700 [23:30] * Smok1012-MRL [webchat@177.239.8.136] has joined #minecrafthelp
#701 [23:31] <Smok1012-MRL> It does not allow me to enter the java version, but if I enter the windows 10 if it allows me
#702 [23:31] <MrMagic_> https://paste.ubuntu.com/p/VkgN9DgsxS/
#703 [23:32] <Andrio> Smok1012-MRL, do you own the Java Edition?
#704 [23:32] <Andrio> ??> MrMagic_ info/MCLeaks
#705 [23:32] <Mightyena> MrMagic_: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#706 [23:32] <Mightyena> MrMagic_: To correct these, remove the tool, and remove all lines containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#707 [23:32] <Andrio> ??> MrMagic_ win/hosts/edit
#708 [23:32] <Mightyena> MrMagic_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#709 [23:32] <Mightyena> MrMagic_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#710 [23:32] <Smok1012-MRL> Yes
#711 [23:33] <Smok1012-MRL> But at the moment of entering my data it tells me that they are incorrect
#712 [23:33] <Andrio> Smok1012-MRL, can you log in at https://account.mojang.com/ ?
#713 [23:33] <Smok1012-MRL> Yes
#714 [23:33] <Andrio> ??> Smok1012-MRL tools/HJT
#715 [23:33] <Mightyena> Smok1012-MRL: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#716 [23:33] <Mightyena> Smok1012-MRL: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#717 [23:34] <GeneExplode> so i can't redeem Windows 10 anymore?
#718 [23:34] <Andrio> GeneExplode, correct.
#719 [23:35] * GeneExplode [webchat@42.61.139.230] has quit. (Quit: webchat.esper.net)
#720 [23:36] <MrMagic_> Thanks
#721 [23:37] <MrMagic_> i loged in
#722 [23:37] <Smok1012-MRL> https://paste.ubuntu.com/p/5GP4r9G6qB/
#723 [23:37] * MrMagic_ [webchat@78-61-128-67.static.zebra.lt] has quit. (Quit: webchat.esper.net)
#724 [23:42] <Andrio> Smok1012-MRL, follow the other instructions Mightyena gave to MrMagic_ above
#725 [23:42] <Smok1012-MRL> ok
#726 [23:45] * Artichoke2000 [webchat@d23-17-127-167.abhsia.telus.net] has joined #minecrafthelp
#727 [23:46] <Artichoke2000> Hello I am attempting to play minecraft for the first time and it will not run on my laptop and I have an associate who has the exact same computer specs as I do and he is able to run the game perfectly
#728 [23:47] <Smok1012-MRL> Thanksss
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