#MinecraftHelp > 2020-05-05
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#2 [01:02] * Siegdarts [webchat@81.184.135.112.dyn.user.ono.com] has joined #minecrafthelp
#3 [01:02] <Siegdarts> hi!
#4 [01:03] <Siegdarts> i need help about java internal exception java.io.IOException
#5 [01:03] <Siegdarts> its anyone there?
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#10 [02:05] * Lorenz23_12 [webchat@79-69-218-91.dynamic.dsl.as9105.com] has joined #minecrafthelp
#11 [02:06] <Lorenz23_12> I would like to know why my Minecraft is suddenly crashing in servers
#12 [02:06] <Lorenz23_12> every 30 minutes
#13 [02:07] <Lorenz23_12> And I can't move or exit the game with alt+f4
#14 [02:28] * Terrence [webchat@p54AE3CD9.dip0.t-ipconnect.de] has joined #minecrafthelp
#15 [02:29] <Terrence> Can anyone say why i cant login on a Minecraft launcher? I used my right email and password
#16 [02:33] <Andrio> Terrence, can you log in at https://account.mojang.com/ ?
#17 [02:35] <Terrence> Yes that works
#18 [02:35] <Andrio> ??> Terrence tools/HJT
#19 [02:35] <Mightyena> Terrence: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#20 [02:35] <Mightyena> Terrence: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#21 [02:41] <Terrence> Ok i done it https://paste.ubuntu.com/p/6Kpx5CtCcW/
#22 [02:42] <Andrio> ??> Terrence info/MCLeaks
#23 [02:42] <Mightyena> Terrence: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#24 [02:42] <Mightyena> Terrence: To correct these, remove the tool, and remove all lines containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#25 [02:42] <Andrio> ??> Terrence win/hosts/edit
#26 [02:42] <Mightyena> Terrence: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#27 [02:42] <Mightyena> Terrence: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#28 [02:47] <Terrence> Ok it works i can LogIn now thank you for the quick help
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#30 [03:19] * Helpcraft [webchat@S010690724002646b.vn.shawcable.net] has joined #minecrafthelp
#31 [03:23] <Helpcraft> Hi, i just bought minecraft and it crashes immediately after hitting the play button. I realized i dont have the cpu specs to run the current version, so i've been trying the older versions but they crash immediately aswell. Any suggestions?
#32 [03:28] <Helpcraft> ive got a 2016 macbook pro
#33 [03:29] * Memerijen [webchat@d51A57877.access.telenet.be] has joined #minecrafthelp
#34 [03:31] <Helpcraft> hey
#35 [03:31] <Memerijen> Hey
#36 [03:31] <Helpcraft> i just bought minecraft and it crashes immediately after hitting the play button. I realized i dont have the cpu specs to run the current version, so i've been trying the older versions but they crash immediately aswell. Any suggestions?
#37 [03:31] <Helpcraft> i've got a 2016 mac book pro
#38 [03:32] <Helpcraft> i played the trial about a year ago and it ran smoothly, i'm a little confused
#39 [03:32] <Memerijen> Umm
#40 [03:32] <Memerijen> That is pretty weird
#41 [03:33] <Memerijen> I have played minecraft on a mac as well
#42 [03:33] <Memerijen> Maybe try and reinstall it?
#43 [03:34] <Helpcraft> hmm ok
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#46 [03:38] <Mauro> Any devs here?
#47 [03:41] <Mauro> ?
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#50 [04:04] * kid400 [webchat@101.176.150.20] has joined #minecrafthelp
#51 [04:05] <kid400> goodevening, I'm here regarding a bug with my minecraft account and logging in
#52 [04:08] <kid400> When I boot up the launcher, I am asked to log in every time regardless of if i have requested my account to be remembered or not. This is an issue because whenever I close Minecraft and/ or the launcher, I am kicked out and asked to log back in again. If I log in three times over the course of a day or two, I am then locked out of the account for
#53 [04:08] <kid400> too many sign in attempts.
#54 [04:09] <kid400> I have not been able to find this issue online and my email request for assistance was replied by what I assume is a bot considering it asked me to complete troubleshooting steps I have already completed to no success.
#55 [04:10] <kid400> *as stated in my support ticket
#56 [04:11] <kid400> I changed my password for the second time this week and am currently locked out of the Launcher as well as the Minecraft website
#57 [04:11] <kid400> If there are any people that can help, please let me know
#58 [04:15] * tram13 [webchat@d54C18F4D.access.telenet.be] has joined #minecrafthelp
#59 [04:15] <tram13> hello
#60 [04:17] <tram13> can you help me
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#62 [04:36] * needhelpthx [webchat@176.240.192.224] has joined #minecrafthelp
#63 [04:37] <needhelpthx> hello
#64 [04:38] <needhelpthx> i cant join a minecraft realm
#65 [04:39] <needhelpthx> like i can join my own realm without crashing or other server expect this one
#66 [04:39] <needhelpthx> this is the error internal exception java.io.ioexception an existing connection was forcibly closed
#67 [04:39] <needhelpthx> anyone have any idea to fix
#68 [04:44] <needhelpthx> is anyone here??
#69 [04:45] * pepperaffa [webchat@host152-44-dynamic.47-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#70 [04:46] <pepperaffa> hi i can't sing on my account on the launcher
#71 [04:46] <pepperaffa> #minecrafthelp hi i can't sing on my account on the launcher
#72 [04:58] <kid400> needhelpthx i don't think they check this area much haha
#73 [04:59] <kid400> pepperaffa are you having the same issues as me?
#74 [04:59] <kid400> i am unable to login because the launcher logs me out every time i play
#75 [05:02] <pepperaffa> no kid400 i can't log in , because the launcher say me invalid e-mail or password but they are correct
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#77 [05:28] <kid400> this doesnt seem to be a good way to fix this so good day
#78 [05:50] * KC [webchat@58.167.149.225] has joined #minecrafthelp
#79 [05:54] <KC> Long story short, I wanted to change my skin but I guess because I haven’t played in so long it asked for my answer my security question to confirm my identity, unfortunately, I don’t know what 12 year old me put. As I have access to my email address tied to the account I requested to reset my security questions. Clicked send instructions to email
#80 [05:54] <KC> and I didn’t receive any mail at all. Had a look through Support Centre on Minecraft Website and it recommend I contact customer support with this issue, however even after contacting them, I'm weeks of no response, I'm unsure what I can
#81 [05:56] * rera [webchat@ip-213-220-243-111.net.upcbroadband.cz] has joined #minecrafthelp
#82 [05:56] <rera> I would like to ask why did they remove minecraft from geforce now?
#83 [05:59] <KC> Sorry what?
#84 [05:59] <rera> why was minecraft removed from geforce now
#85 [06:00] <KC> I dont know what geforce is?
#86 [06:01] <rera> https://www.nvidia.com/cs-cz/geforce-now/
#87 [06:02] <KC> How is this relavant
#88 [06:02] <KC> ...
#89 [06:02] <rera> there was also a minecraft java edition but it was removed. and I wonder what it's worth
#90 [06:02] <rera> there was also a minecraft java edition but it was removed. and I wonder what it's worth
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#93 [07:12] <Alli> i was wondering if there was way to make java mc to windows 10 mc
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#96 [07:32] <harryr2012> Hey ive just bought minecraft and im trying to play the game but on the mojang loading screen before the game starts it gets to the end and crashes every time, i have tried reinstalling both the launcher and java however the problem still persists
#97 [08:28] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#98 [08:31] * Margo [webchat@97-8-196-88.dyn.estpak.ee] has joined #minecrafthelp
#99 [08:33] <Margo> I have already bought the game, but something happened to my computer and I reinstalled hte game now I have a problem. If I login in, it says: "To access the entire Minecraft: Java Edition, head over to our website, but the game and continue your Minecrafft adventure."
#100 [08:37] <Margo> and in my.minecraft.net it says: "Looks like you don't own Minecraft yet! Buy the game here!"
#101 [08:43] <Margo> already tried this: https://help.minecraft.net/hc/en-us/articles/360034754672-Changed-computers-account-is-gone- but still same problem
#102 [08:44] <CubeTheThird> Margo, can you login to account.mojang.com/me
#103 [08:46] <Margo> yes
#104 [08:47] <CubeTheThird> Margo, on that page, do you see "Minecraft" listed under "My Games"?
#105 [08:47] <Margo> Hmm, I don't think so. I see My Account, Games, Help.
#106 [08:48] <CubeTheThird> Margo, it should look like this: https://i.imgur.com/ySNIi0V.png
#107 [08:48] <CubeTheThird> Margo, if you do not see it, you are logging in with the incorrect email address
#108 [08:52] <Margo> okey, how do i check which email address is correct?
#109 [08:53] <CubeTheThird> Margo, you can try logging into the website, or doing a password reset, with different email addresses that you have
#110 [08:53] <CubeTheThird> ??> Margo account/reset-password
#111 [08:53] <Mightyena> Margo: If you need to reset your password, head to https://my.minecraft.net/en-us/password/forgot/ You will receive an email with password reset instructions inside.
#112 [08:53] <Mightyena> Margo: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#113 [08:59] <Margo> thank you, i found the correct email
#114 [08:59] <CubeTheThird> no problem :3
#115 [09:37] * Andy_Remat [webchat@23.249.40.152] has joined #minecrafthelp
#116 [09:48] <Andy_Remat> When I load up my Minecraft world, i load into the world, but the world isn't loaded fully. This is happening just in single player to all my worlds by the way. You remember the minecraft pocket edition old worlds, that is what is happening to each of my worlds. Each world turns into an "old world" even it's not supposed too. The chunks wont load t
#117 [09:48] <Andy_Remat> hough, i reset my minecraft, reset my computer, uninstalled and reinstalled minecraft, did F3 and A. Nothing works, I don't know if it is world corruption or what.
#118 [09:49] <CubeTheThird> Andy_Remat, not sure I fully understand. Are you able to get a screenshot of this?
#119 [09:53] <Andy_Remat> uhh, how do you post screenshots on here
#120 [09:59] <CubeTheThird> ??> Andy_Remat imgur
#121 [09:59] <Mightyena> Andy_Remat: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#122 [10:04] <Andy_Remat> https://imgur.com/hqAFwqm
#123 [10:04] <Andy_Remat> https://imgur.com/iH8ZlFq
#124 [10:05] <Andy_Remat> https://imgur.com/ROazzcY
#125 [10:05] <CubeTheThird> Andy_Remat, what game version are you running?
#126 [10:05] <CubeTheThird> Andy_Remat, can you share a screenshot with F3 open?
#127 [10:06] <Andy_Remat> the top pivture might look fine but that is the world maxed out, if i go beyond the chunks loaded, they dont load at all, i am in 1.15.2 for all of them and yes i can
#128 [10:06] <Andy_Remat> i deleted the worlds since this is happening to all of them, so this is a new one fyi
#129 [10:07] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#130 [10:08] * john [webchat@89.238.142.248] has joined #minecrafthelp
#131 [10:08] <john> hi
#132 [10:08] <CubeTheThird> hello john
#133 [10:08] <john> i carnt log into my account
#134 [10:09] <CubeTheThird> john, what happens when you try?
#135 [10:09] <Andy_Remat> https://imgur.com/b3UfosF
#136 [10:09] <Andy_Remat> https://imgur.com/p31qKwU
#137 [10:09] <john> i have tried to reset password but still not let me
#138 [10:09] <john> i have mincraft java
#139 [10:10] <CubeTheThird> john, have you used any alt account tools?
#140 [10:11] <CubeTheThird> Andy_Remat, does the issue happen without mods?
#141 [10:11] <Andy_Remat> I havent tried that let me see
#142 [10:11] <john> i was wanting to upgrade java to windows 10
#143 [10:12] <john> i have tried alsorts
#144 [10:12] <CubeTheThird> john, so... java and Windows 10 are separate editions of the same game. No "upgrade" there. Also, you didn't answer my question
#145 [10:12] <CubeTheThird> john, lastly, if you're trying to get a free copy of Windows 10 edition, that offer expired in April
#146 [10:13] <Andy_Remat> well good news, i created a new world, problem hasnt happened to me
#147 [10:13] <CubeTheThird> that's good
#148 [10:14] <john> so how can i get in mincraft
#149 [10:15] <Andy_Remat> Well thank you so much, i may ask one more question, is optifine bugged then
#150 [10:15] <CubeTheThird> john, you still have not answered my question. Have you used any Alt account tools?
#151 [10:15] <CubeTheThird> Andy_Remat, no idea. Optifine is a community mod. We don't support it here
#152 [10:15] <john> what are they?
#153 [10:16] <CubeTheThird> john, maybe not then. are you using a VPN/Proxy?
#154 [10:16] <john> yes vpn
#155 [10:16] <Andy_Remat> Okay then thank you again so much
#156 [10:16] <Andy_Remat> Okay then thank you again so much
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#158 [10:16] <CubeTheThird> john, can you disable your VPN and try logging in then? Some VPNs get blocked by the login servers
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#160 [10:24] * pleaschangeme [webchat@ip565eca76.direct-adsl.nl] has joined #minecrafthelp
#161 [10:24] <pleaschangeme> Hello?
#162 [10:25] <pleaschangeme> I changed my minecraft name but it doesn't work.
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#164 [11:00] * YoungDolphin7 [webchat@188.26.6.77] has joined #minecrafthelp
#165 [11:00] <YoungDolphin7> hello
#166 [11:00] <CubeTheThird> hello YoungDolphin7
#167 [11:01] * jenny [webchat@94.11.68.118] has joined #minecrafthelp
#168 [11:01] <YoungDolphin7> gives me error when I try to connect to minecraft with x box
#169 [11:02] <CubeTheThird> YoungDolphin7, what error?
#170 [11:02] <YoungDolphin7> failed to login
#171 [11:03] <jenny> my skin wont load and it on the store button (on my ps4) it says 'there is an error with your account. you will be unable to use the store until we have resolved this issue'#minecrafthelp
#172 [11:05] <YoungDolphin7> I play on Minecraft phone
#173 [11:07] <YoungDolphin7> help me?
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#175 [11:09] * Zeref [webchat@188.26.6.77] has joined #minecrafthelp
#176 [11:09] <Zeref> Hi when I try to connect to minecraft with x box, it gives me an error
#177 [11:10] <Zeref> can you help me?
#178 [11:10] <Zeref> ??
#179 [11:11] <Zeref> help me? :(
#180 [11:11] <Zeref> he tells me failed to login
#181 [11:12] <Zeref> Anybody here?
#182 [11:12] * James [webchat@cpc159339-nrth2-2-0-cust360.8-4.cable.virginm.net] has joined #minecrafthelp
#183 [11:12] <Zeref> hello
#184 [11:13] * Kurtka [webchat@201.219.236.186] has joined #minecrafthelp
#185 [11:13] <Zeref> can you help me?
#186 [11:14] <Zeref> why doesn't anyone answer?
#187 [11:14] <jenny> no ones answering, weve gotta wait, be patient
#188 [11:14] <jenny> no ones answering, weve gotta wait, be patient
#189 [11:14] * James [webchat@cpc159339-nrth2-2-0-cust360.8-4.cable.virginm.net] has left #minecrafthelp
#190 [11:14] <Zeref> aaa ok
#191 [11:14] <Zeref> What problem do you have
#192 [11:16] <Zeref> when will someone come to help us?
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#195 [11:17] <Kurtka> Hello, I'm trying to play the Java edition on an HP Spectre 360x. Whenever I create a world, when it gets to 100%, the game just freezes and becomes unresponsive. Then it closes, and when I open it again, the world I created is there, but the picture is in gray. Also, whenever I try to open Minecraft Realms, the screen doesn't show anything. Any he
#196 [11:17] <Kurtka> lp would be aprecciated.
#197 [11:17] <Zeref> hello
#198 [11:18] <Kurtka> Hello
#199 [11:18] <Zeref> can you help me?
#200 [11:19] <Kurtka> Not quite sure I can, I came here with a problema as well
#201 [11:20] <CubeTheThird> Kurtka, sounds like malware
#202 [11:20] <CubeTheThird> ??> Kurtka av/adwcleaner
#203 [11:20] <Mightyena> Kurtka: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#204 [11:20] <Mightyena> Kurtka: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#205 [11:20] <Zeref> what problem do you have
#206 [11:20] <Kurtka> OK, I'll try that
#207 [11:21] <Kurtka> I'll get back at you once I do that
#208 [11:21] <Zeref> when i try to connect to minecraft with x box account it gives me error
#209 [11:22] <CubeTheThird> Zeref, you should contact xbox support for assistance with the login issue
#210 [11:23] <CubeTheThird> jenny, you will need to either contact xbox support or sony support about the account issue
#211 [11:23] * KindOne [kindone@h154.235.191.173.dynamic.ip.windstream.net] has quit. (Quit: ...)
#212 [11:23] <Zeref> help oh
#213 [11:23] <Zeref> I thought you had to say a problem here
#214 [11:24] <CubeTheThird> Zeref, we cannot help with account and login issues here. This chat is run by community volunteers
#215 [11:25] <Zeref> ok
#216 [11:25] <Zeref> do I have to go to the x box assistance?
#217 [11:25] <CubeTheThird> yes
#218 [11:26] <Zeref> ohh it's so annoying
#219 [11:27] <Zeref> can i make friends here? :)
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#225 [11:49] <Kurtka> OK, I already ran Malwarebytes, and rebooted the computer
#226 [11:50] <CubeTheThird> Kurtka, ok, try the game now
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#229 [11:52] * KindOne [kindone@h154.235.191.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#230 [11:52] <Guest65868> Hello support, i play on minecraft 1.12.2 via Tlauncher,and i want to move to new version 1.16 but with my map,so how do i do that
#231 [11:53] <CubeTheThird> Guest65868, 1.16 has not yet been released
#232 [11:54] <Guest65868> hmm,i thought has,then sorry for bothering,but how do i do that anywhere?
#233 [11:55] <Guest65868> just in case
#234 [11:55] <Kurtka> Same thing happened, the game still crashed at 100%
#235 [11:55] <Kurtka> became unresponsive*
#236 [11:55] <CubeTheThird> Guest65868, normally all you have to do is open an old world in a new version. We don't however support 3rd party launchers
#237 [11:56] <CubeTheThird> Kurtka, hmm ok. Let's see if we can get logs
#238 [11:56] <CubeTheThird> ??> Kurtka launcher/log
#239 [11:56] <Mightyena> Kurtka: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#240 [11:57] <Guest65868> when i try in new version,it says something like can be damaged in loading
#241 [11:58] <CubeTheThird> Guest65868, yes, that is correct, and I recommend you do a backup of the world first
#242 [11:59] <Guest65868> not so great in words,what i gotta do
#243 [11:59] <CubeTheThird> Guest65868, choose the backup option
#244 [11:59] <Guest65868> in minectaft?
#245 [11:59] <CubeTheThird> yes
#246 [11:59] <Guest65868> and what next?
#247 [12:00] <CubeTheThird> Guest65868, then play..?
#248 [12:00] <Guest65868> i see
#249 [12:01] <Guest65868> ok i will try,thank you for your advice and immediate response
#250 [12:01] * Ariera [webchat@49.174.235.170] has joined #minecrafthelp
#251 [12:02] <Ariera> Hello I need help with restoring my world save
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#253 [12:03] <Ariera> I was playing on the newest version and tried the world on a different version, and my world is corrupted, what do I do?
#254 [12:03] <CubeTheThird> Ariera, did you backup the world?
#255 [12:04] <Ariera> @CubeTheThird I did when I came back to the new version
#256 [12:05] <CubeTheThird> Ariera, so wait, you played on a newer version, downgraded the world, then tried upgrading it again?
#257 [12:06] <Ariera> @CubeTheThird yes
#258 [12:07] <CubeTheThird> Ariera, ya, unless you did a backup before doing the downgrade, your world is likely corrupted
#259 [12:07] <Ariera> @CubeTheThird so.. there's no chance at all?
#260 [12:08] <CubeTheThird> Ariera, not likely. You might be able to use 3rd party tools to try and fix the world
#261 [12:09] <Ariera> @CubeTheThird do you have any suggestion? I tried searching up on youtube, but I failed :(
#262 [12:09] <CubeTheThird> Ariera, there's one I've heard of called Amulet, but haven't tried any of these
#263 [12:10] <Ariera> @CubeTheThird okay I;ll try searching that up, thanks for letting me know btw
#264 [12:11] <Kurtka> https://paste.ubuntu.com/p/dVnwNK7N2X/
#265 [12:11] <Kurtka> Here it is
#266 [12:11] <CubeTheThird> Kurtka, wait, so is it only crashing once you get into a world?
#267 [12:12] <Kurtka> It becomes unresponsive once it hits 100% in either world creation or world loading
#268 [12:12] <Kurtka> Like
#269 [12:12] <Kurtka> When I open the game again
#270 [12:12] <CubeTheThird> Kurtka, ohhh... that could be a couple of things
#271 [12:12] <CubeTheThird> ??> Kurtka tools/hjt
#272 [12:12] <Mightyena> Kurtka: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#273 [12:12] <Mightyena> Kurtka: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#274 [12:12] <Kurtka> The world it crashed creating is there
#275 [12:15] * WayToDoor [~WayToDoor@plex.api-d.com] has joined #minecrafthelp
#276 [12:23] <Kurtka> https://paste.ubuntu.com/p/mpH54vxSJz/
#277 [12:24] <Kurtka> Here it is
#278 [12:25] <CubeTheThird> Kurtka, can you uninstall Trusteer?
#279 [12:25] <Kurtka> Trusteer?
#280 [12:25] <CubeTheThird> Kurtka, your report shows you have this installed on your system
#281 [12:25] <Kurtka> Alright
#282 [12:26] * Ariera [webchat@49.174.235.170] has quit. (Quit: webchat.esper.net)
#283 [12:32] * Kurtka [webchat@201.219.236.186] has quit. (Quit: webchat.esper.net)
#284 [12:38] * Kurtka [webchat@191.115.37.88] has joined #minecrafthelp
#285 [12:39] <Kurtka> OK
#286 [12:39] <Kurtka> I uninstalled Trusteer
#287 [12:39] <CubeTheThird> Kurtka, ok, any change?
#288 [12:39] <Kurtka> Let's see
#289 [12:45] <Kurtka> That actually worked
#290 [12:45] <Kurtka> Thanks
#291 [12:45] <CubeTheThird> awesome!
#292 [12:45] <Kurtka> Thank you for your time!
#293 [12:45] <CubeTheThird> no problem :3
#294 [12:46] * Kurtka [webchat@191.115.37.88] has quit. (Quit: webchat.esper.net)
#295 [12:49] * theyeeeet [webchat@S0106105611ab3749.cg.shawcable.net] has joined #minecrafthelp
#296 [12:49] <theyeeeet> my minecraft downloader won't download minecraft
#297 [12:54] <CubeTheThird> theyeeeet, what do you mean by "downloader"?
#298 [13:50] * Minecraft [webchat@c-69-141-50-159.hsd1.nj.comcast.net] has joined #minecrafthelp
#299 [13:50] * Minecraft is now known as Guest20810
#300 [13:51] <Guest20810> How do I upgrade my Java edition to Windows 10 edition?
#301 [13:51] <CubeTheThird> Guest20810, java edition and windows 10 edition are two separate editions of the same game. One is not an upgrade from another
#302 [13:52] <Guest20810> There was a promotion i was unaware about until 3 days ago.
#303 [13:52] <CubeTheThird> Guest20810, the promotion to get a free copy of Windows 10 edition expired on the 20th of April
#304 [13:52] * zach [webchat@199.180.167.245] has joined #minecrafthelp
#305 [13:52] * KindOne [kindone@h154.235.191.173.dynamic.ip.windstream.net] has quit. (Ping timeout: 204 seconds)
#306 [13:53] * zach is now known as Guest94877
#307 [13:53] <Guest20810> There would be no way to still access this promotion? I've been a user since 2014 and did not recieve an email or any news about the promotion
#308 [13:53] <CubeTheThird> Guest20810, there is not. The promotion has existed for over 3 years
#309 [13:53] <CubeTheThird> Guest20810, there is not. The promotion has existed for over 3 years
#310 [13:54] * Guest20810 [webchat@c-69-141-50-159.hsd1.nj.comcast.net] has left #minecrafthelp
#311 [13:54] <Guest94877> I bought the minecraft game java edition and they took it out of my moms account but it is stating that i still need to buy it in the minecraft launcher?
#312 [13:54] <CubeTheThird> Guest94877, you mean you only have access to the Demo?
#313 [13:55] <Guest94877> yes
#314 [13:55] <CubeTheThird> Guest94877, are you certain you logged into the launcher with the correct email address?
#315 [13:55] <Guest94877> yes
#316 [13:55] <CubeTheThird> Guest94877, can you login to account.mojang.com/me
#317 [13:58] * KindOne [kindone@h8.42.140.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#318 [13:58] <Guest94877> i am having trouble logging in
#319 [13:58] <CubeTheThird> Guest94877, oh? what trouble?
#320 [14:00] <Guest94877> it tells me im signed in on the launcher but i tried to sign in with the same imformation on that site as i did on the launcher and its not working
#321 [14:01] <Guest94877> nvm it let me sign in
#322 [14:01] <Guest94877> im on it
#323 [14:01] <CubeTheThird> Guest94877, ok cool. Do you see Minecraft listed under "My Games"?
#324 [14:02] <Guest94877> yes
#325 [14:02] <CubeTheThird> Guest94877, and your username is listed there too?
#326 [14:02] * KindOne [kindone@h8.42.140.67.dynamic.ip.windstream.net] has quit. (Ping timeout: 204 seconds)
#327 [14:02] <Guest94877> i dont see a username
#328 [14:02] <CubeTheThird> Guest94877, what is your minecraft username?
#329 [14:03] <Guest94877> S1XK1llaYT
#330 [14:03] <Guest94877> that the username i put when i bought it
#331 [14:03] <CubeTheThird> Guest94877, umm are you sure? As far as I can tell that name was never registered
#332 [14:03] * KindOne [kindone@h171.163.142.40.ip.windstream.net] has joined #minecrafthelp
#333 [14:04] <Guest94877> but when i bought it it said there was an error then later my mom told me they took the money out and thats wierd because nothing happend
#334 [14:05] <CubeTheThird> Guest94877, when buying the game, the bank/credit card company will put a hold on the money until the payment process finishes. If it doesn't work properly, the hold will stay for a few days until it times out, and then the money is returned
#335 [14:05] <CubeTheThird> Guest94877, if you thought you bought the game recently, but there was an error, it probably didn't go through, and the hold didn't come off yet
#336 [14:05] <Guest94877> so i didnt go through?
#337 [14:05] <Guest94877> *it
#338 [14:06] <CubeTheThird> Guest94877, doesn't look like it. Normally I can find a history for a username, but that one doesn't have any history
#339 [14:06] <Guest94877> so how do i fix this issue
#340 [14:06] <CubeTheThird> Guest94877, if a credit card is being used, that can also be used through Paypal without making an account
#341 [14:06] <Guest94877> i did that
#342 [14:06] <CubeTheThird> Guest94877, you'll have to try buying it again, and your mom might need to contact the bank/credit card company to speed up getting the hold returned
#343 [14:07] <Guest94877> and it still showed an error
#344 [14:07] <Guest94877> ok
#345 [14:07] <CubeTheThird> Guest94877, might be getting blocked then. In any case, should probably contact the bank about it
#346 [14:07] <Guest94877> thanks for helping
#347 [14:07] <CubeTheThird> no problem :3
#348 [14:09] <Guest94877> we contacted the bank the first time and it said t wasnt being blocked
#349 [14:10] * PAUL [webchat@dslb-092-072-122-104.092.072.pools.vodafone-ip.de] has joined #minecrafthelp
#350 [14:11] <CubeTheThird> Guest94877, well there are a few other options. Trying a different browser or device for one. I believe you can still also buy a gift code for the game through amazon, and redeem it that way
#351 [14:11] <PAUL> I CAN NOT LOGIN TO MY MINCRAFT ACCOUNT
#352 [14:11] <Guest94877> what does that cost
#353 [14:12] <CubeTheThird> PAUL, turn off caps lock please
#354 [14:12] <PAUL> OK
#355 [14:14] <PAUL> i can not login to my minecraft account
#356 [14:15] <CubeTheThird> PAUL, what happens when you try?
#357 [14:15] <PAUL> wrong email or passwort
#358 [14:16] <CubeTheThird> PAUL, have you tried resetting the password?
#359 [14:16] <PAUL> yes
#360 [14:16] <CubeTheThird> PAUL, have you used any Alt account tools?
#361 [14:17] <PAUL> no
#362 [14:17] <CubeTheThird> PAUL, are you using a VPN/Proxy?
#363 [14:17] <PAUL> no
#364 [14:17] <CubeTheThird> ??> PAUL tools/hjt
#365 [14:17] <Mightyena> PAUL: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#366 [14:17] <Mightyena> PAUL: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#367 [14:17] * KindOne [kindone@h171.163.142.40.ip.windstream.net] has quit. (Ping timeout: 190 seconds)
#368 [14:20] <PAUL> https://paste.ubuntu.com/p/cTHyGFb3Jy/
#369 [14:20] <CubeTheThird> ??> PAUL win/hosts/edit
#370 [14:20] <Mightyena> PAUL: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#371 [14:20] <Mightyena> PAUL: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#372 [14:22] <PAUL> german
#373 [14:27] * KindOne [kindone@h235.40.140.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#374 [14:34] * gaby [webchat@190.55.86.226] has joined #minecrafthelp
#375 [14:36] <gaby> hello, my name is gabriel. i installed today minecraft but when i try to launch it, it says "minecraft stopped working" or something like that, i tried everything, installing an optifine, installing other launcher but nothing works, help pls
#376 [14:36] <CubeTheThird> gaby, on what operating system?
#377 [14:36] <gaby> windows 7
#378 [14:37] <CubeTheThird> gaby, let's start with a malware scan
#379 [14:37] <CubeTheThird> ??> gaby av/adwcleaner
#380 [14:37] <Mightyena> gaby: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#381 [14:37] <Mightyena> gaby: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#382 [14:41] <gaby> hold on pls, its installing
#383 [14:46] <gaby> rady, what now?
#384 [14:46] <gaby> ready
#385 [14:46] <CubeTheThird> gaby, you ran the scan and did the quarantine?
#386 [14:48] <gaby> yes, i ran the scanner and i am in quarantine, i havent been in the street since march
#387 [14:48] <CubeTheThird> gaby, I mean do the quarantine with the scanner
#388 [14:49] <gaby> emm how do i do that?
#389 [14:50] <CubeTheThird> gaby, there should be an option to do a Clean, or remove things it found
#390 [14:51] <gaby> i scanned and there are 2 options, restore and erase, are those?
#391 [14:51] <CubeTheThird> gaby, erase
#392 [14:51] <gaby> ok what now?
#393 [14:52] <CubeTheThird> gaby, after that, it should ask you to reboot your PC. Please do that
#394 [14:52] <gaby> if i restart my pc, i think i wont see you again
#395 [14:53] <CubeTheThird> gaby, you can come back here. There is only 1 chatroom
#396 [14:54] <gaby> ok see you in a minute
#397 [14:58] * gaby [webchat@190.55.86.226] has joined #minecrafthelp
#398 [14:58] <gaby> hello?
#399 [14:59] <CubeTheThird> hello again
#400 [14:59] <gaby> hello, im back, what should i do next?
#401 [14:59] <CubeTheThird> gaby, try playing again
#402 [15:02] <gaby> i tried and it didnt work, it say this:
#403 [15:02] <gaby> The game crashed whilst initializing game
#404 [15:02] <gaby> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#405 [15:02] <CubeTheThird> ??> gaby win/dxdiag
#406 [15:02] <Mightyena> gaby: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#407 [15:08] <gaby> i did all but its sending me to the discord page, what should i do?
#408 [15:08] <CubeTheThird> gaby, discord? You just need to give the URL to the paste here
#409 [15:09] <gaby> aaahh
#410 [15:09] <gaby> wait pls
#411 [15:09] <CubeTheThird> 👍
#412 [15:13] <gaby> https://paste.ubuntu.com/p/QtgYtKdR2x/
#413 [15:17] <CubeTheThird> gaby, one moment
#414 [15:17] <gaby> no problem bro, i got u
#415 [15:20] <CubeTheThird> gaby, try download and install https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=85552
#416 [15:20] <CubeTheThird> gaby, get the 3rd download
#417 [15:20] <gaby> ok wait a minute pls
#418 [15:22] <gaby> i downloaded it, now what
#419 [15:23] <CubeTheThird> gaby, install it
#420 [15:34] <gaby> it installed, now what should i do next?
#421 [15:34] <CubeTheThird> gaby, ok, reboot your PC and try playing again
#422 [15:35] <gaby> ok see you in a moment
#423 [15:39] * gaby [webchat@190.55.86.226] has joined #minecrafthelp
#424 [15:39] <gaby> i restarted my pc and installed the driver, now what?
#425 [15:40] <CubeTheThird> gaby, try playing now
#426 [15:41] <gaby> The game crashed whilst initializing game
#427 [15:41] <gaby> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#428 [15:41] <gaby> :(((((
#429 [15:41] <CubeTheThird> gaby, can you make a new dxdiag report?
#430 [15:42] <gaby> yes
#431 [15:42] <gaby> pls send me again url
#432 [15:44] <CubeTheThird> https://paste.ubuntu.com
#433 [15:44] <CubeTheThird> or, the instructions?
#434 [15:46] <gaby> https://paste.ubuntu.com/p/gQf94pMGHS/
#435 [15:47] <CubeTheThird> gaby, it does not appear that the driver installed correctly. Did you have any errors during installation?
#436 [15:47] <gaby> let me check it
#437 [15:48] <gaby> send me again pls the url to install the driver
#438 [15:48] <CubeTheThird> https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=85552
#439 [15:49] <gaby> have i to press the "get started" button?
#440 [15:49] <CubeTheThird> gaby, no, press the 3rd "Download" button
#441 [15:49] <CubeTheThird> gaby, no, press the 3rd "Download" button
#442 [15:59] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#443 [16:00] * scar [webchat@d192-24-108-37.try.wideopenwest.com] has joined #minecrafthelp
#444 [16:01] <scar> internal exception
#445 [16:01] <scar> an existing connection was forcibly closed by rermote host
#446 [16:02] <scar> is their a fix
#447 [16:04] <scar> PING ms 27 DOWNLOAD Mbps 106.13 UPLOAD Mbps 10.49
#448 [16:04] <scar> is my connection
#449 [16:20] * gaby [webchat@181.46.160.83] has joined #minecrafthelp
#450 [16:20] <gaby> thank you so much bro seriously aprecciate it
#451 [16:25] * gaby [webchat@181.46.160.83] has quit. (Quit: webchat.esper.net)
#452 [16:44] * JO3 [webchat@47.205.189.182] has joined #minecrafthelp
#453 [16:45] <JO3> I cant join my friends on minecraft
#454 [17:11] * mirtillo [webchat@173.247.14.252] has joined #minecrafthelp
#455 [17:13] <mirtillo> I keep getting the invalid password or username thing pop up when i try to log in. ive already tried to reset my password and that didnt work, then i waited an hour it still didnt work, so i waited 24 hours and it still isnt working. Any advice?
#456 [17:13] * MineCat [webchat@ip68-0-175-251.tc.ph.cox.net] has joined #minecrafthelp
#457 [17:15] <MineCat> I haven't been able to log into Minecraft for over 24 hours. I haven't changed my password and I've tried to reset it but I am not receiving the password reset email. I've verified that I am not blocking Mojang emails and I can receive other emails from Mojang.
#458 [17:15] <MineCat> Is there anything else I can try to get into Minecraft?
#459 [17:40] * mirtillo [webchat@173.247.14.252] has quit. (Quit: webchat.esper.net)
#460 [17:55] * Juniboy [webchat@CPE688f2e1798e3-CM688f2e1798e0.cpe.net.fido.ca] has joined #minecrafthelp
#461 [17:56] <Juniboy> I cannot login into the minecraft website, whenever I try, the button is greyed and nothing happens
#462 [17:57] <Juniboy> Can anyone help me?
#463 [17:58] * Andy_Remat [webchat@23.249.40.152] has joined #minecrafthelp
#464 [17:59] <Andy_Remat> Hello, do you guys know how to disable tnt explosions in minecraft realms
#465 [18:09] * Juniboy [webchat@CPE688f2e1798e3-CM688f2e1798e0.cpe.net.fido.ca] has quit. (Quit: webchat.esper.net)
#466 [18:23] * scar [webchat@d192-24-108-37.try.wideopenwest.com] has joined #minecrafthelp
#467 [18:24] <scar> i keep getting a error
#468 [18:25] <scar> its then removed by remote host
#469 [18:29] * JO3 [webchat@47.205.189.182] has quit. (Quit: webchat.esper.net)
#470 [18:30] * scar [webchat@d192-24-108-37.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#471 [18:35] * harryr2012 [webchat@176.253.168.114] has quit. (Quit: webchat.esper.net)
#472 [18:53] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. (Read error: Connection reset by peer)
#473 [18:54] * joe [webchat@d192-24-108-37.try.wideopenwest.com] has joined #minecrafthelp
#474 [18:54] <joe> hello?
#475 [18:55] * Helpcraft [webchat@S010690724002646b.vn.shawcable.net] has joined #minecrafthelp
#476 [18:55] * joe [webchat@d192-24-108-37.try.wideopenwest.com] has quit. (Client Quit)
#477 [18:56] * joe [webchat@d192-24-108-37.try.wideopenwest.com] has joined #minecrafthelp
#478 [18:56] <joe> hello?
#479 [18:56] <Helpcraft> hi
#480 [18:56] <joe> are you able to help?
#481 [18:56] <Helpcraft> maybe
#482 [18:56] <Helpcraft> what is ur problem
#483 [18:56] <Helpcraft> ?
#484 [18:57] <joe> i get a internal exception remote host forcibly closed
#485 [18:57] <Helpcraft> uh idk what that means
#486 [18:57] <joe> its the error i get from minecraft\
#487 [18:58] <Helpcraft> in game
#488 [18:58] <joe> yes
#489 [18:58] <Helpcraft> ?
#490 [18:58] <Helpcraft> hmm
#491 [18:58] <joe> when i join a server
#492 [18:58] <joe> it random kicks me but i dont last longer than 3 min
#493 [18:58] <Helpcraft> thats weird one sec
#494 [18:59] <Helpcraft> ill do some research
#495 [18:59] <joe> i already have for the past week
#496 [18:59] <Helpcraft> https://support.aternos.org/hc/en-us/articles/360027235671-Connection-forcibly-closed-by-remote-host
#497 [18:59] <Helpcraft> does this help
#498 [18:59] <Helpcraft> what device do u play on?
#499 [19:00] <joe> win 10 pc
#500 [19:00] <joe> and no it doesnt
#501 [19:00] <Helpcraft> oof ok
#502 [19:00] <joe> yep
#503 [19:01] <Helpcraft> i can't even get my minecraft to start
#504 [19:01] <Helpcraft> :/
#505 [19:01] <joe> oof
#506 [19:01] <Helpcraft> oof
#507 [19:01] * Helpcraft [webchat@S010690724002646b.vn.shawcable.net] has quit. (Quit: webchat.esper.net)
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#509 [19:06] * LucasR [webchat@176.249.183.174] has joined #minecrafthelp
#510 [19:07] <LucasR> basically every time i try to log in with the correct details once i click the 'log in' button nothing happens, what do i do to log in?
#511 [19:53] * Tyler2 [webchat@d192-24-28-76.col.wideopenwest.com] has joined #minecrafthelp
#512 [19:54] * MineCat [webchat@ip68-0-175-251.tc.ph.cox.net] has quit. (Quit: webchat.esper.net)
#513 [19:57] <Tyler2> Hi, I was wondering, is there is any way I can recover a minecraft account with a deleted email? I had access to my account for the longest time, but I was recently kicked out and I must have forgotten my password. I haven't been able to change my password or email any time in the past, since the email was deleted a few years back.
#514 [20:01] * dibr [webchat@185.236.200.40] has joined #minecrafthelp
#515 [20:04] * Brocorps [webchat@ip24-253-156-78.hr.hr.cox.net] has joined #minecrafthelp
#516 [20:06] <Brocorps> Hello! I'm trying to join a friend's server. It's all set up, and the ports are forwarded, but we think it's a firewall issue. The error code we're getting is "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" which we know to be the generic error message when trying to connect to a server tha
#517 [20:06] <Brocorps> t isn't available on the user's end.
#518 [20:07] <Brocorps> If anyone has any ideas please let me knwo
#519 [20:08] * vitoria] [webchat@45.179.226.91] has joined #minecrafthelp
#520 [20:09] * jimmehgeebs [webchat@ip72-218-42-27.hr.hr.cox.net] has joined #minecrafthelp
#521 [20:10] <jimmehgeebs> hey y'all, thought I'd hop in here with brocorps -- trying to have him join my server. port has been forwarded on my router, and it's been allowed through my firewall, but I just can't seem to get it working. what're y'all's thoughts?
#522 [20:13] <vitoria]> hi so i bought minecraft in 2016 and tried to log in today but it keeps saying that my email or password is incorrect and i tried to recover my password but the email just dont arrives
#523 [20:14] * Inkei [webchat@CPEf81d0f91fd33-CMf81d0f91fd30.cpe.net.cable.rogers.com] has joined #minecrafthelp
#524 [20:14] <vitoria]> hi so i bought minecraft in 2016 and tried to log in today but it keeps saying that my email or password is incorrect and i tried to recover my password but the email just dont arrives
#525 [20:15] <Inkei> hey so im trying to launch minecraft, ive been trying for a few hours now trying to find a fix but everytime when the game is launching the bar would stop near the end of the loading bar and the game would just not respond and crash.
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#527 [20:20] * Brocorps [webchat@ip24-253-156-78.hr.hr.cox.net] has quit. (Quit: webchat.esper.net)
#528 [20:20] * Brocorps [webchat@ip24-253-156-78.hr.hr.cox.net] has joined #minecrafthelp
#529 [20:25] * mike0 [webchat@CPE64777dddc283-CM64777dddc280.cpe.net.cable.rogers.com] has joined #minecrafthelp
#530 [20:26] <mike0> hi there I am not able to open my Minecraft on my Mac that I just purchased
#531 [20:26] <mike0> it keeps telling me that the game is crashing
#532 [20:26] * erwan [webchat@176-154-141-179.abo.bbox.fr] has joined #minecrafthelp
#533 [20:29] <erwan> je ne connais plus mais question de protection et je n'ai plus acé a mon adresse mail comment faire
#534 [20:32] <erwan> ??
#535 [20:34] * mike0 [webchat@CPE64777dddc283-CM64777dddc280.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#536 [20:52] * Elmejorgamerokno [webchat@177.249.47.147] has joined #minecrafthelp
#537 [20:54] <Elmejorgamerokno> I cannot log in days ago, I already requested a password restoration, but emails do not arrive
#538 [21:05] * pickle [webchat@cpe-76-181-181-7.columbus.res.rr.com] has joined #minecrafthelp
#539 [21:06] <pickle> hi! my minecraft launcher will load fully. then it will close and nothing will open.
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#542 [21:10] <gabal> I am returning to Minecraft on a different computer and got asked security questions. I forgot them so I tried to reset it but am not receiving the email for hours. What can I do?
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#547 [21:33] * Jack [webchat@140.213.11.19] has joined #minecrafthelp
#548 [21:33] <Jack> Hello
#549 [21:34] <Jack> i cant log in to my minecraft account
#550 [21:34] <Jack> it keeps say invalid username or password
#551 [21:34] * Jack is now known as Guest56507
#552 [21:34] <Guest56507> however my password and username is correct
#553 [21:34] <Guest56507> but it keeps says invalid username or password
#554 [21:35] <Guest56507> how do i fix this issue
#555 [21:37] <Guest56507> nobody answer :[
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#558 [22:22] * Lily [webchat@42-98-233-221.static.netvigator.com] has joined #minecrafthelp
#559 [22:24] <Lily> I have a problem in minecraft 1.8 is that whenever I hit an entity in game my hand automatically disappears, I would like to know why that happened and how to fix it. For now I found the only way to fix it is to launch minecraft again. Please help me?
#560 [22:24] <Lily> I have a problem in minecraft 1.8 is that whenever I hit an entity in game my hand automatically disappears, I would like to know why that happened and how to fix it. For now I found the only way to fix it is to launch minecraft again. Please help me?
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#562 [22:26] * son [webchat@104-62-9-182.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#563 [22:28] <son> i cant connect my live account to minecraft on ps4 and keep it connected it shuts me out after i go through a process of deleting the game saves and going back then it wont let me connect my microsoft account again
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#565 [23:23] * heidi [webchat@097-090-230-221.res.spectrum.com] has joined #minecrafthelp
#566 [23:23] <heidi> how do i get minecraft for windows 10
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#569 [23:32] * mrHappy [webchat@209-195-66-7.cpe.distributel.net] has joined #minecrafthelp
#570 [23:32] <mrHappy> hello
#571 [23:36] <mrHappy> I downloaded the java version for windows 10 and its giving me a GLFW WGL error and ive tried everything and I feel like ive paid for nothing.
#572 [23:37] <mrHappy> this seems to be a common error online and Im feeling like there may be no fix.
#573 [23:41] <Andrio> ??> mrHappy win/DXDiag
#574 [23:41] <Mightyena> mrHappy: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#575 [23:44] * Hvnnah [webchat@d23-16-83-98.bchsia.telus.net] has joined #minecrafthelp
#576 [23:45] <Hvnnah> Hello
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