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#3 [01:07] <kurehao> #minecrafthelp
#4 [01:07] <kurehao> my game crashes and gives this detail https://paste.ubuntu.com/p/tYKVCyQ34z/
#5 [01:08] <kurehao> The game crashed whilst initializing game
#6 [01:08] <kurehao> Error: java.lang.RuntimeException: GL_FRAMEBUFFER_INCOMPLETE_ATTACHMENT
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#8 [01:13] <kurehao> hello?
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#11 [01:16] <kurehao> #minecrafthelp my game crashes and gives this detail game crashed whilst initializing gameError: java.lang.RuntimeException: GL_FRAMEBUFFER_INCOMPLETE_ATTACHMENT
#12 [01:16] <kurehao> https://paste.ubuntu.com/p/tYKVCyQ34z/
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#16 [01:51] <Ann> Do anyone know how to launch Minecraft Java in my windows 10? Do I need to download Java first?
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#21 [04:22] * brandon [webchat@ppp14-2-67-126.adl-apt-pir-bras31.tpg.internode.on.net] has joined #minecrafthelp
#22 [04:22] <brandon> how to refund minecraft java edition?
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#24 [04:49] * Alecs [webchat@85.186.235.65] has joined #minecrafthelp
#25 [04:49] <Alecs> Hello!
#26 [04:50] <Alecs> So hear me out
#27 [04:51] <Alecs> i am trying to connect to minecraft launcher, and i am 100% sure my Password and email are good, But Even so, it says: Invalid email or password
#28 [04:52] <Alecs> I just can’t connect to my minecraft account! I really want to play on it, PLEASE
#29 [04:52] <Alecs> and another thing
#30 [04:52] <Alecs> When I go to minecraft.net, I click on login and nothing happens
#31 [04:52] <Alecs> please, help me
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#33 [05:37] * FlameSentinel [webchat@93-34-228-93.ip51.fastwebnet.it] has joined #minecrafthelp
#34 [05:39] <FlameSentinel> Good morning, I have an issue with my account. I enter all the correct infos in my launcher but i receive a missing connection error while I have internet connection, and I still receive it after restarting my computer.
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#40 [06:05] <Huskar> me and my friend have minecraft bedrock windows 10 version. we were playing together in a world for quite some time but now i cant connect to his world anymore. the error it shows is " unable to connect to the world". please help
#41 [06:12] * Felix [webchat@94.31.103.17] has joined #minecrafthelp
#42 [06:18] * Larry0 [webchat@115.164.75.248] has joined #minecrafthelp
#43 [06:21] <Felix> Hey there! I've noticed some lag issues when walking into a new chunk. I did a little research and found an old bug report which was marked as fixed. The Bug report was in Snapshot 18w43a, and I am playing on 1.15 with Optifine installed. Now because I am playing on a Multiplayer Server my question is: Is it a Mojang or a server sided Issue? Here a
#44 [06:21] <Felix> Video of the Bug: https://streamable.com/z8c88
#45 [06:22] <Larry0> Greetings ,i have uninstall and reinstall, both minecraft and xbox but unable to sign in its keep stating that there is something wrong , unable to sign in my microsoft acc. Further, my microsoft acc id and pass are correct. This problem started when i purchased minecraft on windown10
#46 [06:22] <Larry0> This is for android platform minecraft. I bought this game for your information
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#53 [06:39] <Santzes> Hi! a while ago I asked a question but I went back playing and forgot to follow the answers here. Which was: Is there possibility to get multiple entity positions from one rcon command? like, let's say 10 closest creepers
#54 [06:40] <Santzes> CubeTheThird answered that "I mean.. that should be no different than running commands normally", but for selecting the position only one result seems to be possible
#55 [06:40] <Santzes> [18:38:33] [Server thread/INFO]: Only one entity is allowed, but the provided selector allows more than one
#56 [06:40] <Santzes> [18:38:33] [Server thread/INFO]: /data get entity @e[type=creeper,limit=10] Pos<--[HERE]
#57 [06:41] <Santzes> right now my answer is to just sort randomly and get one result, until three times in a row we get one that was found already.. not really efficient..
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#59 [07:02] * Crimson_Ghoul01 [webchat@124.184.115.250] has joined #minecrafthelp
#60 [07:03] <Crimson_Ghoul01> I'm having trouble with connecting my Minecraft account to my PlayStation
#61 [07:08] <Crimson_Ghoul01> It says "Oops! Looks like the Microsoft Account you are trying to use is already connected to another account for" "PlayStation Network"
#62 [07:29] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
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#65 [07:44] * PAUL [webchat@dslb-092-072-252-156.092.072.pools.vodafone-ip.de] has joined #minecrafthelp
#66 [07:45] <PAUL> i can not login to minecraft
#67 [07:54] * elia [webchat@49.245.120.54] has joined #minecrafthelp
#68 [07:54] <elia> hello my minecraft freezes at the mojang screen. it loads all the way to the last inch and then stops responding. how can i fix it?
#69 [07:56] <CubeTheThird> elia, let's try a malware scan
#70 [07:56] <CubeTheThird> ??> elia av/adwcleaner
#71 [07:56] <Mightyena> elia: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#72 [07:56] <Mightyena> elia: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#73 [07:57] * EDOMITI [webchat@mob-5-90-46-231.net.vodafone.it] has joined #minecrafthelp
#74 [07:58] <EDOMITI> buongiorno, ho un problema nel entrare nei mondi dei miei amici, ho provato diverse soluzioni ma mi continua a dare problemi e a dirmi impossibile connettersi al mondo, vorrei un aiuto, grazie
#75 [07:59] <CubeTheThird> ??> EDOMITI lang/it
#76 [07:59] <Mightyena> EDOMITI: Parliamo solo Inglese qui. Puoi usare, se vuoi, un traduttore come https://translate.google.com/#it/en
#77 [08:00] * elia [webchat@49.245.120.54] has quit. (Quit: webchat.esper.net)
#78 [08:02] <EDOMITI> good morning, I have a problem entering my friends' worlds, I have tried different solutions but it continues to give me problems and it is impossible to connect to the world, I would like help, thanks
#79 [08:02] * elia [webchat@49.245.120.54] has joined #minecrafthelp
#80 [08:02] <CubeTheThird> EDOMITI, which edition of minecraft?
#81 [08:02] <elia> Hello im back after restarting my computer, what do i do now?
#82 [08:03] <CubeTheThird> elia, try playing now
#83 [08:03] <EDOMITI> Minecraft windows 10 edition
#84 [08:03] <CubeTheThird> EDOMITI, what happens when you try connecting?
#85 [08:04] <elia> yessss it works thank you so much ! thank you thank you please have a nice day
#86 [08:04] <EDOMITI> I get the inscription impossible to connect to the world
#87 [08:06] <CubeTheThird> EDOMITI, hmm I'm not sure. We normally help with Java edition here. You can try joining our discord, and go to the #bedrock-support channel: https://discord.gg/58Sxm23
#88 [08:07] <EDOMITI> ok, thank
#89 [08:12] * EDOMITI [webchat@mob-5-90-46-231.net.vodafone.it] has quit. (Quit: webchat.esper.net)
#90 [08:20] * Adam0 [webchat@69.150.45.63] has joined #minecrafthelp
#91 [08:21] <Adam0> Whenever I launch Minecraft it just stays at the white Mojang screen
#92 [08:22] <CubeTheThird> Adam0, do you mean it freezes there?
#93 [08:25] <Adam0> The red bar loads until the end of it and doesn't load anymore
#94 [08:25] <CubeTheThird> Adam0, ok, let's run a malware scan
#95 [08:25] <CubeTheThird> ??> av/adwcleaner
#96 [08:28] <Adam0> it showed nothing wrong
#97 [08:28] <CubeTheThird> ??> Adam0 av/adwcleaner
#98 [08:28] <Mightyena> Adam0: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#99 [08:28] <Mightyena> Adam0: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#100 [08:28] <CubeTheThird> Adam0, sorry.. use that ^^^
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#104 [08:49] <PunchingClouds> if I purchased minecraft on the PS4 and I now want to play on my Mac with the Java version. Do I have to purchase the game again?
#105 [08:50] <CubeTheThird> PunchingClouds, you do. They are separate purchases (not to mention different editions)
#106 [08:52] <PunchingClouds> will the java version allow me to play across platforms? like from Mac with IOS and PS4?
#107 [08:52] <CubeTheThird> PunchingClouds, it will not
#108 [08:53] <PunchingClouds> java version is only to be used with the same platforms? Linux, Mac, etc
#109 [08:54] <CubeTheThird> PunchingClouds, that is correct, Java only currently supports Windows Mac and Linux
#110 [08:55] <PunchingClouds> what happens if I play from the PS4, will my profile and things not be available on those systems?
#111 [08:55] <CubeTheThird> PunchingClouds, that is correct. They are completely separate
#112 [08:55] <PunchingClouds> thanks for your help
#113 [08:55] <CubeTheThird> 👍
#114 [09:07] * Danny [webchat@c-98-253-34-82.hsd1.il.comcast.net] has joined #minecrafthelp
#115 [09:08] <Danny> Hi guys, I was wondering if somebody could help me with my server that I'm having problems with. So basically I have a server I am hosting. It is port forwarded and whenever I join my server either with localhost or my ip address, all my items, experience, and my spawn point reset. I have the correct version of java and the server files are from mi
#116 [09:08] <Danny> necraft.net. This only happens to me and not other members in the server. It's not a problem with the UUID since the UUID is the same every time I join the server. Please help me I've reached multiple community supporters and they seem to not find the solution to my problem. Thank you
#117 [09:09] <CubeTheThird> hi Danny . Did removing the server-ip not fix that issue?
#118 [09:13] <Danny> Nope, Still not working
#119 [09:14] <CubeTheThird> Danny, hmm. If memory serves you were using a script to launch the server, correct?
#120 [09:14] <Danny> Yes.
#121 [09:15] <CubeTheThird> Danny, ok, can you add this at the script: > output.txt 2>&1
#122 [09:15] <CubeTheThird> *at the end
#123 [09:15] <Danny> the start.bat file?
#124 [09:16] <CubeTheThird> sure
#125 [09:16] <Danny> okay
#126 [09:16] <CubeTheThird> whatever you called it
#127 [09:16] <CubeTheThird> so e.g. java -jar server.jar > output.txt 2>&1
#128 [09:18] <Danny> okay
#129 [09:21] <Danny> The server wont proceed when I launch it
#130 [09:22] <CubeTheThird> Danny, really? are any logs showing up?
#131 [09:23] <Danny> nope, all it shows on the cmd window is 'java -Xmx4096M -Xms4096M -jar server.jar nogui > output.txt 2>&1'
#132 [09:24] <CubeTheThird> Danny, in the folder/location where the script is, press shift + right-click, and choose Open command window (or powershell) here
#133 [09:27] <Danny> I cant find the 'open command window' when I right click on the batch file.
#134 [09:28] <CubeTheThird> Danny, no, don't right-click on the file. Just on the blank space in the folder
#135 [09:28] <CubeTheThird> Danny, and make sure it's shift+right-click
#136 [09:28] <Danny> oh alright
#137 [09:29] <Danny> Yep, powershell is on
#138 [09:29] <CubeTheThird> Danny, ok, first enter: cmd
#139 [09:30] <CubeTheThird> Danny, after that, run your script by entering it's name, e.g.: start.bat
#140 [09:31] <Danny> do you want me to run the script with > output.txt 2>&1' ?
#141 [09:35] <CubeTheThird> Danny, that should be inside the script already, no?
#142 [09:35] <CubeTheThird> Danny, if not, then yes
#143 [09:36] <Danny> okqay
#144 [09:37] <CubeTheThird> Danny, when you do that, the server may or may not start, and you should hopefully see a file called output appearing
#145 [09:40] <Danny> Just to make sure do you want me to space and paste " > output.txt 2>&1' " ?
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#147 [09:41] <CubeTheThird> Danny, there shouldn't be any quotes in it
#148 [09:41] <CubeTheThird> Danny, so either do: java -Xmx4096M -Xms4096M -jar server.jar nogui > output.txt 2>&1
#149 [09:42] <CubeTheThird> Danny, or run: start.bat
#150 [09:44] <Danny> okay
#151 [09:45] <CubeTheThird> Danny, I need to know if a) that worked and started the server, and b) if an output.txt file appears
#152 [09:46] <Danny> neither of them worked unfortunately
#153 [09:46] <CubeTheThird> Danny, did it give you any sort of error?
#154 [09:47] <Danny> no, it wont start. It's just stuck and says D:\data\New folder (4)>java -Xmx4096M -Xms4096M -jar server.jar nogui 1>output.txt 2>&1
#155 [09:48] <CubeTheThird> Danny, ok.. but the server hasn't started? That sounds to me like it should have
#156 [09:56] <Danny> no, it wont start...
#157 [09:56] <CubeTheThird> Danny, that's... really weird. Does it start without the output stuff added?
#158 [09:57] <Danny> yea it starts fine
#159 [09:57] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#160 [09:58] <CubeTheThird> Danny, huh.. not sure why that's happening... guess we'll look at other things in the mean time
#161 [09:58] <CubeTheThird> Danny, first, does the issue happen if you run the server on your C drive instead of D drive?
#162 [09:58] <Santzes> you sure is not starting? nothing should appear after you run that
#163 [09:58] <CubeTheThird> see that's what I would think
#164 [10:02] <Santzes> hey CubeTheThird, last time I asked a question and went to play and forgot about it, you we're the only one to answer. Q: "Is there possibility to get multiple entity positions from one rcon command? like, let's say 10 closest creepers"
#165 [10:02] <Santzes> and you said: "I mean.. that should be no different than running commands normally", but for selecting the position only one result seems to be possible
#166 [10:02] <CubeTheThird> yes
#167 [10:02] <Santzes> [18:38:33] [Server thread/INFO]: Only one entity is allowed, but the provided selector allows more than one
#168 [10:02] <Santzes> [18:38:33] [Server thread/INFO]: /data get entity @e[type=creeper,limit=10] Pos<--[HERE]
#169 [10:04] <Santzes> I couldn't figure it out so I just sort by random and limit to 1 and repeat that until I get three times in row a creeper I have got already.. but it's pretty hacky and not efficient
#170 [10:04] <CubeTheThird> iirc you have to use /execute for that
#171 [10:04] <CubeTheThird> but you can also do sort=nearest I believe
#172 [10:05] <Santzes> yeah but I want to find all creepers not only nearest
#173 [10:05] <Santzes> I'll look into execute
#174 [10:06] <CubeTheThird> right, so /execute as @e[..] run data get entity @s ...
#175 [10:08] <Danny> Ill try it on both drives one sec
#176 [10:08] <CubeTheThird> I think you can even use the tp command to get positions
#177 [10:12] * RattoHD [webchat@nova-157-097-013-160.cpe.nova.is] has joined #minecrafthelp
#178 [10:13] <RattoHD> I am unable to login to minecraft on the launcher or on the webiste on my PC, but i am able to on my phone
#179 [10:13] <CubeTheThird> RattoHD, have you used any Alt account tools?
#180 [10:13] <RattoHD> im not sure what that is
#181 [10:14] <CubeTheThird> RattoHD, are you using a VPN/Proxy?
#182 [10:14] <RattoHD> No
#183 [10:15] <CubeTheThird> ??> RattoHD tools/hjt
#184 [10:15] <Mightyena> RattoHD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#185 [10:15] <Mightyena> RattoHD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#186 [10:15] <RattoHD> alright i'll give it a try
#187 [10:17] <Santzes> CubeTheThird: got it working, thanks a lot
#188 [10:17] <CubeTheThird> 👍
#189 [10:17] <Danny> CubeTheThird Did not work on both drives with and without the script with > output.txt 2>&1
#190 [10:18] <CubeTheThird> Danny, do you mean the server is not starting, or the profile issue is still happening
#191 [10:19] <Danny> well the > output.txt 2>&1 script wont launch and the profile issue is still happenning if I launch the server on either drives
#192 [10:19] <CubeTheThird> Danny, ok. I'm wondering if something is messing with the file access
#193 [10:19] <CubeTheThird> ??> Danny tools/hjt
#194 [10:19] <Mightyena> Danny: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#195 [10:19] <Mightyena> Danny: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#196 [10:20] <Danny> you want me to type that in cmd?
#197 [10:20] <CubeTheThird> Danny, no. Do what Mightyena said
#198 [10:21] <Danny> alright
#199 [10:22] <Danny> https://paste.ubuntu.com/p/QwTMSnNxSg/ heres the log file
#200 [10:24] <CubeTheThird> Danny, hmm. Can you try disabling SAntivirus?
#201 [10:24] <CubeTheThird> never heard of that one before
#202 [10:25] <Danny> Yea ill do that
#203 [10:25] * Filanik [webchat@ip-95-223-116-90.hsi16.unitymediagroup.de] has joined #minecrafthelp
#204 [10:25] <CubeTheThird> Danny, I may also have you run a malware scan, just as a precaution
#205 [10:26] * N1cknAmE [~androirc@41.143.6.112] has joined #minecrafthelp
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#207 [10:26] <Danny> okay
#208 [10:26] <Danny> okay
#209 [10:27] * N1cknAmE [~androirc@41.143.6.112] has left #minecrafthelp
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#211 [10:34] * Danny [webchat@c-98-253-34-82.hsd1.il.comcast.net] has joined #minecrafthelp
#212 [10:34] <Danny> hey CubeTheThird I disabled the antivirus software, what would you like me to do next
#213 [10:34] <CubeTheThird> Danny, ok, first, try to recreate the issue you're having. If you still get it, then we'll do a quick malware scan
#214 [10:35] <Danny> okay!
#215 [10:56] <Danny> seems to be working for now...
#216 [10:57] <CubeTheThird> Danny, ok. It occurred to me that something might be blocking the file read or write, which is why I suspected AV. Hopefully it doesn't continue to persist
#217 [10:58] <Danny> Yea hopefully the issue doesnt continue. If it happens again Ill hit you up. Thanks so much for the support!
#218 [10:59] <CubeTheThird> no problem :3
#219 [11:13] * Raelynn [webchat@mobile-107-77-224-156.mobile.att.net] has joined #minecrafthelp
#220 [11:14] <Raelynn> Hello there I am trying to get assistance getting the micrsoft version of Minecraft given that I have the Java version already and I bought it in 2012, I just want to get the redeem code
#221 [11:14] <CubeTheThird> Raelynn, unfortunately that offer expired on the 20th of April
#222 [11:15] <Raelynn> Oh I see, I couldn't find it out anywhere online but thankyou so much
#223 [11:15] <Raelynn> Like if it was still available, so the best way would be to purchase the wondows 10 version?
#224 [11:16] <CubeTheThird> Raelynn, correct
#225 [11:16] <Raelynn> ok no problem, thankyou so much!
#226 [11:17] <Raelynn> And also persay if the redeem code was utilized would it be associated with the account and would I be able to see it?
#227 [11:17] <CubeTheThird> Raelynn, it would be associated with your Microsoft account
#228 [11:18] <Raelynn> ok I see
#229 [11:18] * Raelynn [webchat@mobile-107-77-224-156.mobile.att.net] has quit. (Client Quit)
#230 [11:29] * Nathan [webchat@c-73-164-4-24.hsd1.mn.comcast.net] has joined #minecrafthelp
#231 [11:30] <Nathan> I get this error
#232 [11:30] <Nathan> Process crashed with exit code -805306369
#233 [11:30] <CubeTheThird> Nathan, let's run a malware scan
#234 [11:30] <CubeTheThird> ??> Nathan av/adwcleaner
#235 [11:30] <Mightyena> Nathan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#236 [11:30] <Mightyena> Nathan: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#237 [11:32] <Nathan> OK I am scanning now
#238 [11:42] * Nathan [webchat@c-73-164-4-24.hsd1.mn.comcast.net] has joined #minecrafthelp
#239 [11:43] <Nathan> Hi I got this error when trying to play minecraft
#240 [11:43] <Nathan> Then did a Malwarebytes scan
#241 [11:43] <Nathan> what do I do next?
#242 [11:44] <CubeTheThird> Nathan, try playing again, firstly
#243 [11:44] <Nathan> I did, same thing happened
#244 [11:45] <CubeTheThird> Nathan, ok, let's check your video drviers next
#245 [11:45] <CubeTheThird> ??> Nathan win/dxdiag
#246 [11:45] <Mightyena> Nathan: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#247 [11:46] * Nathan [webchat@c-73-164-4-24.hsd1.mn.comcast.net] has quit. (Client Quit)
#248 [12:15] * spankythetree [webchat@104.232.37.32] has joined #minecrafthelp
#249 [12:19] <spankythetree> Hi, I'm having a problem logging into my account. It says "Invalid email or password". I've tried to log in for about a week again, even tried resetting my password, but it doesn't work. I'm currently running the application on MacOS Mojave, and I have been able to log in before.
#250 [12:19] * Danny [webchat@c-98-253-34-82.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#251 [12:21] <spankythetree> I mean logging into the Minecraft launcher
#252 [12:26] <CubeTheThird> spankythetree, have you used any Alt account tools?
#253 [12:27] <spankythetree> no, I have not
#254 [12:27] <CubeTheThird> spankythetree, are you using a VPN/Proxy?
#255 [12:27] <spankythetree> yeah, but that's the only way I can play minecraft. And using a VPN has worked before
#256 [12:27] <CubeTheThird> spankythetree, you can't play without a VPN?
#257 [12:28] <spankythetree> nope, but in the past I have been able to log in with vpn
#258 [12:29] <CubeTheThird> spankythetree, alright.. well I'll tell you right away that the login servers may be blocked on some VPNs. What's stopping you without the VPN?
#259 [12:29] <spankythetree> I have a firewall on my wifi
#260 [12:29] <spankythetree> I actually have no idea why it's there, since I have checked the settings
#261 [12:29] <CubeTheThird> spankythetree, your firewall is blocking outgoing connections? that's pretty aggressive
#262 [12:30] <CubeTheThird> spankythetree, as a quick fix we can try changing your DNS server, but the underlying cause seems worrisome to me
#263 [12:31] <CubeTheThird> ??> spankythetree net/dns/public
#264 [12:31] <Mightyena> spankythetree: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#265 [12:31] <Mightyena> spankythetree: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#266 [12:32] <spankythetree> I think the instructions are outdated
#267 [12:33] <CubeTheThird> on mac?
#268 [12:35] * Nyx [webchat@047-034-007-248.res.spectrum.com] has joined #minecrafthelp
#269 [12:36] <Nyx> Something is blocking my connection to my friend's server, how do I resolve this issue?
#270 [12:36] <CubeTheThird> Nyx, what happens when you try connecting?
#271 [12:38] * spankythetree [webchat@104.232.37.236] has joined #minecrafthelp
#272 [12:40] <Nyx> I receive an error message : io.netty.channel.AbstractChannel$AnnotatedConnectExemption: Connection timed out: no further information:
#273 [12:40] <CubeTheThird> Nyx, what's the server IP, if you don't mind sharing it
#274 [12:43] <Nyx> 192.99.21.185:25579
#275 [12:43] * spankythetree [webchat@104.232.37.236] has quit. (Client Quit)
#276 [12:43] <CubeTheThird> Nyx, is it a 1.12.2 server? I see one running on the standard port. That one doesn't appear to have a connection
#277 [12:45] <Nyx> Sorry, I don't exactly understand the question. How do I tell?
#278 [12:45] <CubeTheThird> Nyx, are you trying to connect using game version 1.12.2?
#279 [12:46] <Nyx> No, 1.15.2
#280 [12:46] <CubeTheThird> Nyx, well I don't think the server was correctly set up, else it's on a different port. I don't see an available connection on the address you gave
#281 [12:47] <Nyx> What does being on a different port mean? It has been in use for at least a month now and stopped working suddenly on Monday night
#282 [12:48] * spankythetree [webchat@c-24-5-239-81.hsd1.ca.comcast.net] has joined #minecrafthelp
#283 [12:48] <spankythetree> The DNS thing does not seem to be working
#284 [12:48] <CubeTheThird> Nyx, the address has two parts in 192.99.21.185:25579. The 192.99.21.185 is the main part of the address. The 25579 is the port
#285 [12:49] <Nyx> Ok. Is there any way to fix it so it works correctly?
#286 [12:49] <CubeTheThird> Nyx, a single device can have multiple servers running on different ports. The default port (i.e. no port) has a 1.12.2 server running on it
#287 [12:49] <CubeTheThird> Nyx, you'll have to contact your friend about it. There's nothing wrong on your end
#288 [12:49] <Nyx> How does my friend fix it?
#289 [12:50] <CubeTheThird> spankythetree, not much I can recommend then, short of finding a way to fix the underlying problem of why you need a VPN in the first place
#290 [12:50] <CubeTheThird> Nyx, don't know. There is 0 information telling us what the problem is, only that the server cannot be reached. Could be anything really
#291 [12:51] <Nyx> Ok, I'll let them know the issue in on their end. Thank you.
#292 [12:51] <Nyx> Ok, I'll let them know the issue in on their end. Thank you.
#293 [12:51] * Nyx [webchat@047-034-007-248.res.spectrum.com] has left #minecrafthelp
#294 [12:56] <spankythetree> alright then ;-;
#295 [12:57] * Liam0 [webchat@toroon0812w-lp140-02-64-229-180-190.dsl.bell.ca] has joined #minecrafthelp
#296 [12:59] <Liam0> Hi I'm having trouble setting up my server. I can currently connect using my private I.P but not using my public I.P. I have restarted the server multiple times as well as my wifi. When I try to connect using my public I.P I get this. io.netty.channel.abstractchannel$annotatedconnectexception connection timed out. I have tried many solutions but no
#297 [12:59] <Liam0> thing seems to work. Any help?
#298 [13:00] <CubeTheThird> Liam0, are you playing on the same device that is hosting the server?
#299 [13:03] <Liam0> Yes however I would like to be able to play with friends.
#300 [13:03] <CubeTheThird> Liam0, right. Did you port forward?
#301 [13:03] <Liam0> Yes
#302 [13:04] <CubeTheThird> Liam0, right, and from what I can see your server is reachable. Give your friends your public IP to connect: 64.229.180.190
#303 [13:05] <Liam0> Ok I'll try it again
#304 [13:05] <CubeTheThird> Liam0, you however should be connecting with localhost
#305 [13:05] <Liam0> ohhhhh do I have to connect with that before they connect?
#306 [13:05] <CubeTheThird> Liam0, well it doesn't matter who connects first. Your server is supposedly accessible
#307 [13:06] <Liam0> huh, ok hopefully it works now
#308 [13:06] <CubeTheThird> Liam0, I just tested and I can ping your server
#309 [13:06] <Liam0> weird ok thanks
#310 [13:07] <Liam0> In order to test it, would I be able to connect with my public I.P from my computer?
#311 [13:07] <CubeTheThird> Liam0, you will not. The public address can only be used outside of your network
#312 [13:07] * Jacob [webchat@CPE9050ca197fe3-CM9050ca197fe0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#313 [13:07] <Liam0> Ok thank you
#314 [13:08] <CubeTheThird> no problem :3
#315 [13:08] <Liam0> Have a good day :)
#316 [13:08] <CubeTheThird> you too~
#317 [13:08] <Jacob> I recently just changed my password for my account, but I am now unable to sign in. I no longer have access to the email login i have, so i cannot reset my password.
#318 [13:08] <CubeTheThird> Jacob, wait, so how did you change the password if you can't access the email?
#319 [13:09] <Jacob> I logged in on the website with my minecraft account
#320 [13:09] <Jacob> I still have the email name, but cannot login to the email anymore
#321 [13:09] <CubeTheThird> Jacob, ohh gotcha. And you can no longer login on the website?
#322 [13:09] <Jacob> Nope, once i changed it the new password does not work for some odd reason
#323 [13:10] <CubeTheThird> Jacob, what if you use the old password?
#324 [13:10] * spankythetree [webchat@c-24-5-239-81.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#325 [13:10] <Jacob> Gave that a try but still no luck
#326 [13:12] <CubeTheThird> Jacob, you mean account.mojang.com/me right?
#327 [13:15] <Jacob> That's correct
#328 [13:16] <CubeTheThird> Jacob, are you using a VPN/Proxy?
#329 [13:16] <Jacob> Nope, just regular
#330 [13:17] <CubeTheThird> Jacob, hmm. Are you able to try logging in on a different network, like e.g. via mobile?
#331 [13:18] <Jacob> Just tried, no luck either
#332 [13:19] <CubeTheThird> Jacob, alright. Sounds like something messed up with the password reset somehow. Only recommendation I can make is to contact Mojang support
#333 [13:19] <CubeTheThird> ??> Jacob mojang/email
#334 [13:19] <Mightyena> Jacob: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#335 [13:19] <Mightyena> Jacob: Note: Do NOT send more than one at a time.
#336 [13:19] * yeet_man [webchat@d192-24-108-37.try.wideopenwest.com] has joined #minecrafthelp
#337 [13:19] <yeet_man> hello?
#338 [13:19] <CubeTheThird> hello yeet_man
#339 [13:19] <yeet_man> want me to name my issue or post log
#340 [13:19] <CubeTheThird> start with the issue
#341 [13:20] <yeet_man> internal exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#342 [13:21] * Jacob [webchat@CPE9050ca197fe3-CM9050ca197fe0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#343 [13:21] <Jacob> Sorry i disconnected
#344 [13:21] <yeet_man> heres the log
#345 [13:21] <yeet_man> https://paste.ubuntu.com/p/8n96mJcSnH/
#346 [13:21] <Jacob> Do you have a phone # or email i can contact?
#347 [13:23] <CubeTheThird> Jacob, there is no number. We are not Mojang here
#348 [13:23] <CubeTheThird> yeet_man, one moment
#349 [13:23] <yeet_man> PING ms
#350 [13:23] <yeet_man> 28 DOWNLOAD Mbps101.93 UPLOAD Mbps10.49 my connect aswell
#351 [13:26] <CubeTheThird> yeet_man, does this help: https://bugs.mojang.com/browse/MCL-346
#352 [13:27] <yeet_man> no
#353 [13:27] <yeet_man> i have an up to date java
#354 [13:28] <CubeTheThird> yeet_man, you followed all the steps in red?
#355 [13:29] <yeet_man> i have my stystem time on my actual
#356 [13:29] <CubeTheThird> yeet_man, and you do not have kaspersky or ESET?
#357 [13:29] <yeet_man> no
#358 [13:29] <CubeTheThird> yeet_man, let's run a malware scan then
#359 [13:29] <CubeTheThird> ??> yeet_man av/adwcleaner
#360 [13:29] <yeet_man> i use default
#361 [13:29] <Mightyena> yeet_man: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#362 [13:29] <Mightyena> yeet_man: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#363 [13:32] <yeet_man> it doesnt say quarantine
#364 [13:33] <yeet_man> :P
#365 [13:33] <CubeTheThird> yeet_man, or clean, remove maybe?
#366 [13:33] <yeet_man> nope
#367 [13:33] <yeet_man> just done
#368 [13:33] <yeet_man> if you have discord i could show
#369 [13:33] <CubeTheThird> yeet_man, oh so it didn't find anything..
#370 [13:33] <CubeTheThird> ??> yeet_man tools/hjt
#371 [13:33] <Mightyena> yeet_man: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#372 [13:33] <Mightyena> yeet_man: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#373 [13:35] <yeet_man> https://paste.ubuntu.com/p/r6KSygT8qj/
#374 [13:36] <CubeTheThird> one moment
#375 [13:36] <yeet_man> ok
#376 [13:40] <CubeTheThird> yeet_man, hmm I don't see anything specific on your system that would cause this problem.. but we should try changing the game java version
#377 [13:40] <yeet_man> how
#378 [13:40] <CubeTheThird> yeet_man, do you have 64 bit java installed?
#379 [13:40] <yeet_man> yes
#380 [13:41] <CubeTheThird> yeet_man, ok, can you find the location to java.exe in the install folder for it?
#381 [13:41] <yeet_man> where would that be
#382 [13:41] <CubeTheThird> yeet_man, something like C:\Program Files\Java\"version"\bin\java.exe
#383 [13:43] <yeet_man> found it
#384 [13:44] <CubeTheThird> yeet_man, ok good. In the game launcher, go to Installations and click on the version you are using
#385 [13:44] <yeet_man> done
#386 [13:44] <CubeTheThird> yeet_man, there, under more options, change the Java Executable to point to that
#387 [13:45] <yeet_man> that all?
#388 [13:45] <CubeTheThird> yeet_man, yes, then save the profile and try playing again
#389 [13:46] <yeet_man> ok stay on here for about 5 min
#390 [13:47] <CubeTheThird> 👍
#391 [13:47] * toli [webchat@130.204.92.219] has joined #minecrafthelp
#392 [13:48] <yeet_man> still happenhe
#393 [13:48] <yeet_man> happened
#394 [13:48] <toli> Hello, I would like to get a refund after I purchesed your game
#395 [13:48] <yeet_man> their not associateed with mojang
#396 [13:49] <CubeTheThird> toli, which edition of the game?
#397 [13:49] <toli> Java
#398 [13:49] <CubeTheThird> toli, contact Mojang support
#399 [13:49] <CubeTheThird> ??> toli mojang/email
#400 [13:49] <Mightyena> toli: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#401 [13:49] <Mightyena> toli: Note: Do NOT send more than one at a time.
#402 [13:50] <toli> Ok thanks
#403 [13:51] <yeet_man> its saying the game crashed
#404 [13:51] <CubeTheThird> yeet_man, can I see the new logs?
#405 [13:52] <yeet_man> through hijack or launcher
#406 [13:52] <CubeTheThird> yeet_man, launcher please
#407 [13:52] <yeet_man> https://paste.ubuntu.com/p/TRWTXJxfHd/
#408 [13:53] <CubeTheThird> yeet_man, did you pick java in Program Files, or Program Files (x86) ?
#409 [13:53] <yeet_man> x86
#410 [13:53] <yeet_man> none found in program files
#411 [13:54] <CubeTheThird> yeet_man, ah. That would be 32 bit java. Let's get you 64 bit java
#412 [13:54] <yeet_man> ok
#413 [13:54] <yeet_man> so delete the other?
#414 [13:54] <CubeTheThird> yeet_man, nah it's fine. go here: https://java.com/en/download/manual.jsp
#415 [13:54] <CubeTheThird> yeet_man, get the Windows offline 64 bit one
#416 [13:54] <yeet_man> ok
#417 [13:56] <yeet_man> now what
#418 [13:56] <CubeTheThird> yeet_man, after installing it, you need to change the Java Executable to point to that one
#419 [13:57] <yeet_man> is it bad that it opens a command thing for java
#420 [13:57] <yeet_man> also happened again
#421 [13:58] <CubeTheThird> yeet_man, opens a command thing? Do you mean like a black cmd window?
#422 [13:58] <CubeTheThird> yeet_man, also, new launcher log please
#423 [13:59] <yeet_man> yes
#424 [13:59] <yeet_man> let me get the error again
#425 [13:59] <CubeTheThird> yeet_man, you can try using the javaw.exe instead of java.exe
#426 [14:00] <yeet_man> https://paste.ubuntu.com/p/3rjSg7JwRh/
#427 [14:01] <CubeTheThird> yeet_man, oh.. strange.. no errors that time
#428 [14:02] <yeet_man> must of not sent
#429 [14:02] <yeet_man> thier was red text
#430 [14:02] <CubeTheThird> yeet_man, oh, really? I don't see that in the paste.. hmm
#431 [14:02] * Jayjay [webchat@c-73-185-36-221.hsd1.ca.comcast.net] has joined #minecrafthelp
#432 [14:03] <Jayjay> Hey so I just downloaded minecraft for my PlayStation4 and I logged in once but after I closed it and opened it again, everytime I go to sign in it just says that something went wrong. I dont even put in anything it just does this whenever i press login. Can someone help?
#433 [14:03] <yeet_man> the javaw might have fixed it
#434 [14:03] <yeet_man> nevermind
#435 [14:03] <CubeTheThird> :\
#436 [14:04] <CubeTheThird> Jayjay, you'll need to contact either sony support or xbox support (for the account) about that issue
#437 [14:04] <yeet_man> https://paste.ubuntu.com/p/Q8TX2vNVgt/
#438 [14:04] <yeet_man> heres just the error
#439 [14:04] <Jayjay> thanks
#440 [14:04] <CubeTheThird> yeet_man, hmm back to the same issue now :(
#441 [14:05] <yeet_man> yep
#442 [14:05] <yeet_man> its been 4 days since it first appeared
#443 [14:06] <CubeTheThird> yeet_man, did anything change before then? new software, router/modem, VPN, anything like that?
#444 [14:06] <yeet_man> no? i used optifine at the time
#445 [14:06] <CubeTheThird> yeet_man, ya that wouldn't make a difference I don't think
#446 [14:06] <yeet_man> i reinstalled win 10 to see if that would fix it
#447 [14:07] * YouSpottedAPig [webchat@205.143.0.194] has joined #minecrafthelp
#448 [14:07] <CubeTheThird> oh wow
#449 [14:07] <yeet_man> yeah
#450 [14:08] <yeet_man> i need it fixed
#451 [14:08] <yeet_man> XD
#452 [14:08] * JunCMA [webchat@187.244.218.33] has joined #minecrafthelp
#453 [14:08] <CubeTheThird> yeet_man, ok... let's try a few random things then. Can you open cmd as admin?
#454 [14:09] <yeet_man> yep
#455 [14:09] <CubeTheThird> yeet_man, run this: netsh winsock reset
#456 [14:09] <yeet_man> it says system32? is that bad at all lmao
#457 [14:10] <CubeTheThird> ?
#458 [14:10] <yeet_man> in the cammond thing
#459 [14:10] <CubeTheThird> ok.. did you run the command I gave you?
#460 [14:10] <JunCMA> Could someone help me, when I try to login to the minecraft page I can't and the launcher marks that there is no internet connection
#461 [14:11] <yeet_man> yes
#462 [14:11] <CubeTheThird> JunCMA, have you used any Alt account tools?
#463 [14:11] <JunCMA> no
#464 [14:11] <CubeTheThird> JunCMA, are you using a VPN/Proxy?
#465 [14:12] <yeet_man> want me to restart?
#466 [14:12] <CubeTheThird> yeet_man, yes restart
#467 [14:12] * yeet_man [webchat@d192-24-108-37.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#468 [14:12] <JunCMA> no, im not
#469 [14:12] <CubeTheThird> ??> JunCMA tools/hjt
#470 [14:12] <Mightyena> JunCMA: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#471 [14:12] <Mightyena> JunCMA: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#472 [14:13] * yeet_man [webchat@d192-24-108-37.try.wideopenwest.com] has joined #minecrafthelp
#473 [14:14] <yeet_man> what now
#474 [14:14] <CubeTheThird> try again?
#475 [14:15] <YouSpottedAPig> Yeah, I also need help w/ something. I've played on Java for around 6 years and this has only been happening in the past few weeks. Whenever I log into Hypixel in 1.15.2 or 1.12.2, my skin is Steve, and everyone else is a Steve or Alex skin. I'm using Optifine, but even without it the same thing still happens. However, it's completely fine on 1.8 O
#476 [14:15] <YouSpottedAPig> ptifine, the are no problems there. Any ideas on how to resolve this?
#477 [14:15] <yeet_man> happened again
#478 [14:15] <CubeTheThird> ??> YouSpottedAPig av/adwcleaner
#479 [14:15] <Mightyena> YouSpottedAPig: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#480 [14:15] <Mightyena> YouSpottedAPig: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#481 [14:15] <yeet_man> Couldn't download http texture
#482 [14:16] <YouSpottedAPig> k ty
#483 [14:16] <yeet_man> what now?
#484 [14:17] <CubeTheThird> brb
#485 [14:17] <JunCMA> https://paste.ubuntu.com/p/5vRYWMYxQS/
#486 [14:17] <JunCMA> is that link?
#487 [14:20] * YouSpottedAPig [webchat@205.143.0.194] has quit. (Quit: webchat.esper.net)
#488 [14:25] <CubeTheThird> JunCMA, hmm... can you open cmd?
#489 [14:26] <CubeTheThird> yeet_man, hmm I'm not completely sure what else to try. Lemme look up a few things
#490 [14:26] <JunCMA> cmd opened
#491 [14:26] <yeet_man> ok
#492 [14:26] <CubeTheThird> JunCMA, run this: ping authserver.mojang.com
#493 [14:28] <JunCMA> check
#494 [14:28] <JunCMA> now?
#495 [14:28] <CubeTheThird> JunCMA, what IP address did it give you?
#496 [14:29] * YouSpottedAPig [webchat@205.143.0.194] has joined #minecrafthelp
#497 [14:29] * setsi [webchat@142.114.20.210] has joined #minecrafthelp
#498 [14:29] <setsi> I can not log into minecraft
#499 [14:29] <setsi> No vpn or anything
#500 [14:30] <CubeTheThird> setsi, what happens when you try?
#501 [14:30] <setsi> I can't login to minecraft.ca either
#502 [14:30] <setsi> ok so for website
#503 [14:30] <YouSpottedAPig> Hi, I'm back. I did the scan thing and the quarantine thing and restarted my computer. Is there anything else I need to do, or am I set to get back on Minecraft?
#504 [14:30] <CubeTheThird> setsi, I hope you mean minecraft.net ?
#505 [14:30] <CubeTheThird> YouSpottedAPig, try getting back in first
#506 [14:31] <YouSpottedAPig> k
#507 [14:31] <setsi> when i log in ( i am 100% sure my password is rigth i changed it 3 times since 2 days) it gives me a captcha and when i verify captcha nothing happens
#508 [14:31] <setsi> and for minecraft launcher, i login and it says invalid
#509 [14:31] <JunCMA> idont know where is the ip
#510 [14:31] <CubeTheThird> JunCMA, it should be a series of numbers. E.g.: 127.0.0.1
#511 [14:32] <CubeTheThird> setsi, have you used any Alt account tools?
#512 [14:32] <setsi> My account is new
#513 [14:32] <setsi> I havent even played yet
#514 [14:32] <JunCMA> 127.0.0.1
#515 [14:32] <CubeTheThird> setsi, pirated account tools?
#516 [14:32] <JunCMA> its that?
#517 [14:32] <CubeTheThird> JunCMA, ok, we'll need to change your DNS server
#518 [14:32] <CubeTheThird> ??> JunCMA net/dns/public
#519 [14:32] <Mightyena> JunCMA: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#520 [14:32] <Mightyena> JunCMA: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#521 [14:32] <CubeTheThird> ??> setsi tools/hjt
#522 [14:32] <Mightyena> setsi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#523 [14:32] <Mightyena> setsi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#524 [14:33] <setsi> No? I just bought minecraft. Weird thing is i can login into mojang but not minecraft
#525 [14:33] <setsi> https://prnt.sc/sc5bvw
#526 [14:33] <setsi> exactly this
#527 [14:33] <CubeTheThird> setsi, ok. Please do what Mightyena said to yuo
#528 [14:33] <setsi> it says its denied access to hosts file does that matter?
#529 [14:34] <yeet_man> anything yet?
#530 [14:34] <setsi> https://paste.ubuntu.com/p/w8cjW6Hr7G/
#531 [14:34] <YouSpottedAPig> eyy It works thanks for the help
#532 [14:35] * YouSpottedAPig [webchat@205.143.0.194] has quit. (Quit: webchat.esper.net)
#533 [14:35] <CubeTheThird> yeet_man, sorry no. Perhaps join the support discord see if people there have ideas. One sec I'll grab a link
#534 [14:35] <CubeTheThird> yeet_man, https://discord.gg/58Sxm23
#535 [14:35] <CubeTheThird> ??> setsi win/hosts/edit
#536 [14:35] <Mightyena> setsi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#537 [14:35] <Mightyena> setsi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#538 [14:36] <setsi> 35.156.90.191 authserver.mojang.com
#539 [14:36] <setsi> 35.156.90.191 sessionserver.mojang.com
#540 [14:37] <CubeTheThird> setsi, yes, remove those and save the file
#541 [14:37] <setsi> alright
#542 [14:37] <setsi> why are they there though?
#543 [14:37] <setsi> ok its a hosts.txt now
#544 [14:37] <CubeTheThird> setsi, you have to save over the original. If it's saving as a different name, you did not open notepad as administrator
#545 [14:38] <setsi> okok done
#546 [14:38] <CubeTheThird> setsi, those only get added when using a tool to pirate the game, or to use Alt accounts
#547 [14:38] <CubeTheThird> setsi, once it's saved, try logging in again
#548 [14:38] <setsi> maybe other user?
#549 [14:38] <setsi> it works thanks
#550 [14:39] <setsi> ok i will try minecraft again
#551 [14:39] <CubeTheThird> 👍
#552 [14:39] <setsi> omg thanks you!
#553 [14:39] <setsi> it works
#554 [14:39] <CubeTheThird> no problem :3
#555 [14:39] <setsi> alright bye hope you have a wonderful day
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#558 [15:19] * Stew [webchat@c-71-229-52-178.hsd1.ga.comcast.net] has joined #minecrafthelp
#559 [15:21] <Stew> I just dowloader the mc java launcher on windows 10 and when I try to run it it says "Unable to Start Runtime Environment"
#560 [15:21] <CubeTheThird> Stew, is this when you try pressing play?
#561 [15:22] <Stew> no, it's when I double click the launcher for the first time
#562 [15:22] <CubeTheThird> Stew, oh, really, and you got the official launcher from https://minecraft.net/download right ?
#563 [15:22] * zack [webchat@104-62-9-182.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#564 [15:22] <Stew> yes
#565 [15:23] <CubeTheThird> Stew, can you open C:\Program Files (x86)\Minecraft Launcher
#566 [15:23] <Stew> no, it won't open
#567 [15:23] <CubeTheThird> Stew, you can't open that folder?
#568 [15:23] <Stew> oh I see
#569 [15:23] <Stew> hold on
#570 [15:24] <zack> minecraft on ps4 wont let me connect my microsoft account and says something went wrong when i try but will let me when i delete my saves then it will only be for a second then makes me close the application everytime
#571 [15:24] <CubeTheThird> zack, you should contact Microsoft support about that one
#572 [15:24] <Stew> Ok i opened it
#573 [15:24] <zack> aight
#574 [15:24] <CubeTheThird> Stew, what do you see in that folder?
#575 [15:24] <Stew> folder that says game
#576 [15:25] <Stew> and app that says minecraft launher
#577 [15:25] <Stew> launcher
#578 [15:25] <CubeTheThird> Stew, no folder called Runtime?
#579 [15:25] <Stew> nope
#580 [15:25] <CubeTheThird> Stew, is there a debug file?
#581 [15:25] <Stew> no
#582 [15:26] <CubeTheThird> Stew, and if you try launching the minecraft launcher directly from that folder, you get the error?
#583 [15:26] <Stew> the folder called game is empty and theres no other folders
#584 [15:26] <Stew> yeah
#585 [15:26] <Stew> still nothing
#586 [15:26] <CubeTheThird> Stew, how much disk space do you have?
#587 [15:26] <Stew> 654 GB
#588 [15:27] <CubeTheThird> ??> Stew tools/hjtfork
#589 [15:27] <Mightyena> Stew: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#590 [15:27] <Mightyena> Stew: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#591 [15:27] <Stew> That looks really sketchy
#592 [15:28] <zack> fr man dont do that\
#593 [15:28] <zack> they tryna steal your info
#594 [15:29] <CubeTheThird> or we can use the old version
#595 [15:29] <CubeTheThird> ?? tools/hjt
#596 [15:29] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#597 [15:29] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#598 [15:29] <CubeTheThird> feel free to look up reviews for it. It's a pretty reputable tool
#599 [15:29] <CubeTheThird> it generates a report of all the stuff you have installed and running on your PC. It's useful to find malware, and other problematic things
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#601 [15:30] <Stew> ok I'm downloading it
#602 [15:32] <Stew> I think my antivirus is causing an issue
#603 [15:33] <Stew> I bet it messed up my java download as well
#604 [15:33] <CubeTheThird> which anti-virus ?
#605 [15:33] <Stew> avast
#606 [15:33] <CubeTheThird> possible I suppose
#607 [15:33] <Stew> I bet it prevented the launcher from installing right
#608 [15:33] <CubeTheThird> something is blocking it from what you've described. Could be that
#609 [15:33] <Stew> it wouldn't let me run the program you sent, but I think its just confused
#610 [15:34] <CubeTheThird> Stew, did you try both versions? the older one might work because it's signed
#611 [15:35] <Stew> I'll give it a shot, but I think I should step away from this and come back to it so I don't do something stupid. Thanks for the help : D
#612 [15:36] <CubeTheThird> sure thing 👍
#613 [15:36] <Stew> i'm fairly sure the issue was from my antivirus, its not a great one
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#615 [15:36] <JunCMA> hi, im back
#616 [15:37] <CubeTheThird> welcome back
#617 [15:37] <JunCMA> I already did what you asked me
#618 [15:37] <CubeTheThird> JunCMA, you changed your DNS server? Can you try again
#619 [15:37] <JunCMA> ok
#620 [15:39] <JunCMA> it was not solved
#621 [15:40] <CubeTheThird> ??> JunCMA win/dns
#622 [15:40] <Mightyena> JunCMA: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#623 [15:40] <JunCMA> now?
#624 [15:42] <CubeTheThird> JunCMA, do that and try again
#625 [15:42] * hellO [webchat@cpe-24-198-202-13.maine.res.rr.com] has joined #minecrafthelp
#626 [15:42] <hellO> it says invalid email or password
#627 [15:43] <CubeTheThird> hellO, you've tried resetting your password?
#628 [15:43] <hellO> yes
#629 [15:43] <CubeTheThird> hellO, have you used any Alt account tools?
#630 [15:44] <hellO> sorry what does that mean
#631 [15:44] <JunCMA> it wasnt solved
#632 [15:44] <CubeTheThird> JunCMA, can you open cmd again, and run: ping authserver.mojang.com
#633 [15:44] <hellO> I remember i heard someone was able to fix it by doing something and changing it through their notepad
#634 [15:44] <CubeTheThird> ??> hellO win/hosts/edit
#635 [15:44] <Mightyena> hellO: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#636 [15:44] <Mightyena> hellO: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#637 [15:45] <JunCMA> now?
#638 [15:45] <CubeTheThird> JunCMA, open cmd
#639 [15:46] <JunCMA> and
#640 [15:46] <CubeTheThird> JunCMA, enter this: ping authserver.mojang.com
#641 [15:46] <JunCMA> alredy
#642 [15:46] <CubeTheThird> JunCMA, what IP address does it say now?
#643 [15:47] <JunCMA> 127.0.0.1
#644 [15:47] <CubeTheThird> ??> JunCMA tools/hjt
#645 [15:47] <Mightyena> JunCMA: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#646 [15:47] <Mightyena> JunCMA: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#647 [15:47] <CubeTheThird> JunCMA, actually, forget that
#648 [15:47] <CubeTheThird> JunCMA, do this
#649 [15:47] <CubeTheThird> ??> JunCMA win/hosts/edit
#650 [15:47] <Mightyena> JunCMA: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#651 [15:47] <Mightyena> JunCMA: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#652 [15:48] <hellO> hi i found the folder and opened it through notepad!
#653 [15:48] <CubeTheThird> hellO, ok, there, remove any lines that have mojang in it, and save it
#654 [15:51] <hellO> thanks a lot, it works!
#655 [15:51] <CubeTheThird> nice
#656 [15:51] <JunCMA> alredy
#657 [15:52] <CubeTheThird> JunCMA, do you see things with mojang in that file?
#658 [15:52] <JunCMA> yes
#659 [15:53] <CubeTheThird> JunCMA, remove those lines and save the file
#660 [15:53] <JunCMA> alredy
#661 [15:54] <CubeTheThird> JunCMA, after it is saved, login again
#662 [15:55] <JunCMA> thank you very very much
#663 [15:55] <JunCMA> it worcks
#664 [15:55] <CubeTheThird> good!
#665 [15:55] <JunCMA> goodby CubeTheThir
#666 [15:55] <JunCMA> goodby CubeTheThir
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#668 [15:56] <hellO> bye! I appreciate it @CubeTheThird
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#672 [17:32] <Arkenxz> hello
#673 [17:32] <Arkenxz> I had my son accidently downlaod Minecraft and I would like to refund my money.
#674 [17:33] <Arkenxz> #minecrafthelp
#675 [17:33] <Arkenxz> hello?
#676 [17:37] * BorN2GeT_OofeD [webchat@c-75-72-191-175.hsd1.mn.comcast.net] has joined #minecrafthelp
#677 [17:37] <BorN2GeT_OofeD> why is my item description not showing up?
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#679 [17:59] * Lenon [webchat@cpc147276-walt27-2-0-cust412.13-2.cable.virginm.net] has joined #minecrafthelp
#680 [17:59] <Lenon> Hello
#681 [17:59] <Lenon> I want to return minecraft
#682 [18:02] * cg37 [webchat@181.220.89.82] has joined #minecrafthelp
#683 [18:03] <cg37> tenho um pro blema na hora de instalar da este erro
#684 [18:03] <Lenon> oh sorry i speak english
#685 [18:03] <cg37> Não foi possível baixar o arquivo. Nome: cave11.ogg URL: https://resources.download.minecraft.net/e3/e367d1dfa1ce07374e0aeaecbfb1526142a0dcc1 Detalhes do erro: Operation too slow. Less than 30 bytes/sec transferred the last 60 seconds Nome do arquivo no disco: e367d1dfa1ce07374e0aeaecbfb1526142a0dcc1 Caminho: C:\Users\Caio\AppData\Roaming\.minecraf
#686 [18:03] <cg37> t\assets\objects\e3\e367d1dfa1ce07374e0aeaecbfb1526142a0dcc1 Existe: Nonexistent
#687 [18:04] * mirtillo [webchat@173.247.14.252] has joined #minecrafthelp
#688 [18:05] <mirtillo> everytime i try to log into minecraft i get an invalide email or password. but both are right
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#690 [18:07] <cg37> I get this error message help me just bought the game
#691 [18:07] <cg37> Não foi possível baixar o arquivo. Nome: cave11.ogg URL: https://resources.download.minecraft.net/e3/e367d1dfa1ce07374e0aeaecbfb1526142a0dcc1 Detalhes do erro: Operation too slow. Less than 30 bytes/sec transferred the last 60 seconds Nome do arquivo no disco: e367d1dfa1ce07374e0aeaecbfb1526142a0dcc1 Caminho: C:\Users\Caio\AppData\Roaming\.minecraf
#692 [18:07] <cg37> t\assets\objects\e3\e367d1dfa1ce07374e0aeaecbfb1526142a0dcc1 Existe: Nonexistent
#693 [18:08] <cg37> ?????????????????????????
#694 [18:16] <mirtillo> #minecrafthelp
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#697 [18:31] <Tanner> I am having trouble with signing in. When I inspect my web browser it tells me there are a few errors with the page and I can't sign in. I tried buying the Java version and still ran into this problem.
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#702 [19:12] <[prophet]> does anyone know if there is a limit to how many enchantments can be put on diamond boots?
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#704 [19:21] <[prophet]> hello?
#705 [19:22] * wally059 [webchat@pool-173-68-28-94.nycmny.fios.verizon.net] has joined #minecrafthelp
#706 [19:23] <wally059> I just purchased the Minecraft Windows 10 Starter Collection and tried using multiple email addresses to redeem the code to install on a Mac but can't get the code to work. Can someone reset the code or help me straighten this out?
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#710 [19:31] <yTKsDaenenerys> Hello, I'm trying to play minecraft version 1.5.2 but the game won't open
#711 [19:32] <yTKsDaenenerys> https://paste.gg/p/anonymous/6efd9475b03e4425ac634a881901818f
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#715 [19:46] <MClover> I've been trying to login to my account for the past day. It says its an invalid password or email, so I changed it three times and still can't login. Can anyone explain why?
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#722 [20:08] <dpe103> I can't buy minecraft Java, the error keeps saying to check my credit card information. I've check it, it's right. My credit card if fine (I've checked, twice). I've tried on different browers and on different computers, but I keep getting the same error message
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#724 [20:37] * guel001 [webchat@187.113.88.53] has joined #minecrafthelp
#725 [20:38] <guel001> ola
#726 [20:39] <guel001> comprei o jogo minecraft java edition
#727 [20:39] <guel001> mas não consigo joga-lo
#728 [20:39] <guel001> meu pc não é compativel
#729 [20:40] <guel001> quando coloco pra jogar , mostra preparando..e trava!!! não consigo nem jogar
#730 [20:41] <guel001> quero reembolso
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#732 [20:43] <guel001> alguem por favor pode me ajudar
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#736 [20:59] * zKillerDSY [webchat@168.197.80.72] has joined #minecrafthelp
#737 [20:59] <zKillerDSY> Hi
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#742 [21:21] <IPB> Hello, I was wondering if I could use the online game code found on Amazon for $26.95 to pay for the $7.99 monthly payment for Minecraft Realms. I found an article that talked about separate payment methods for Minecraft Realms and one of its links redirected me to this digital code on Amazon. Although, I'm not sure if this is for only buying the g
#743 [21:21] <IPB> ame itself or if you could also use it for secondary purchases like Minecraft Realms.
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#746 [21:54] * Rey [webchat@adsl-074-187-162-093.sip.bct.bellsouth.net] has joined #minecrafthelp
#747 [21:54] <Rey> how do i fix my java heap space
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#750 [21:59] <gabyq> hello
#751 [22:00] <gabyq> why can't i log in in my minecraft account?
#752 [22:00] <gabyq> If I have one
#753 [22:11] * twisterplayer [webchat@c-24-9-20-231.hsd1.co.comcast.net] has joined #minecrafthelp
#754 [22:12] <twisterplayer> Hello, I bought minecraft back in 2011 and recently migrated my account. It is not showing I bought the game on the transer. When I bught the game it said I would be able to download all future copies, but like I said it is not showing up.
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#758 [22:23] <maty> me da exit code 1
#759 [22:23] <maty> que puedo hacer?
#760 [22:28] <maty> hello?
#761 [22:29] * maty [webchat@181.209.69.35] has quit. (Quit: webchat.esper.net)
#762 [22:33] * Chris [webchat@pool-96-231-108-138.washdc.fios.verizon.net] has joined #minecrafthelp
#763 [22:35] * Spade827 [webchat@115-188-68-202-adsl.sparkbb.co.nz] has joined #minecrafthelp
#764 [22:37] <Spade827> Hi, I pay my friend to keep his realms server open but the realms session keeps timing out. I have OP rights and if I tp to a base about 1300 blocks away from spawn it is quite laggy (cows are jittery as they walk) but doesn't time out. But if I tp to my base which is about 300 blocks away from spawn the server just times out. The server is not mod
#765 [22:37] <Spade827> ded. I have a stable 100mb/s download speed internet. What could be the problem?
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#767 [23:30] * emily [webchat@70-58-253-226.phnx.qwest.net] has joined #minecrafthelp
#768 [23:31] <emily> I would like to return my minecraft java purchase since i have a windows 10 pc and I bought the wrong version.
#769 [23:31] <emily> How can I do this?