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#3 [00:32] <benjamin> hola no puedo iniciar sesion
#4 [00:33] <benjamin> ya cambie la contraseña 3 veces pero me dice email o contraseña no validos
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#9 [01:22] <Dream_Team> hello when i go to login to my minecraft.net account it will stay on the login screen and not do anything even if I try again
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#13 [01:44] <Uskneb> Whenever I attempt to load into version 1.15.2, the Mojang screen gets to most of the way and then the window stops responding. I have tried deleting the version folder, setting priority on high in task manager, Deleting and reinstalling minecraft as a whole, allocating more RAM to the installation, and installing optifine, as well as trying to lau
#14 [01:44] <Uskneb> nch it from the twitch launcher and ATLauncher. Any Ideas?
#15 [03:13] * OtStep [webchat@bl13-190-146.dsl.telepac.pt] has joined #minecrafthelp
#16 [03:14] <OtStep> I could log in in minecraft , where i made the account, but cannot log in in my computer!
#17 [03:14] <OtStep> I made the account in another pc
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#23 [04:35] * pinksuar [webchat@103.57.84.147] has joined #minecrafthelp
#24 [04:44] <pinksuar> I am using MacBook Pro(masOS Mojave version 10.14.6) for (Minecraft java edition 1.15.2) and I downloaded skins from (minecraftskins.net) I added skins and also uploaded then many many times but its not showing on my in game character, please help me out...😞😞😞
#25 [05:44] * kidventures01 [webchat@static-90-255-241-166.vodafonexdsl.co.uk] has joined #minecrafthelp
#26 [05:45] <kidventures01> hello, i accidentally deactivated my mojang account does anyone know how to re-activate it because i record youtube videos and am also currently trying to login to minecraft but it wont let me
#27 [05:52] * StefanTjav [webchat@188.114.191.224] has joined #minecrafthelp
#28 [05:55] <StefanTjav> Hello. So i bought Minecraft years ago. But in 2016 i received a redeem code to get "Minecraft Windows 10 edition" for free. But when i typed the redeem code in the Microsoft Store it said that the code already had been used. But i have never used it before. Then i came back two months later and the code was gone.
#29 [05:55] <StefanTjav> So my question is: Where's the code?
#30 [05:57] * frymaster [~frymaster@185.251.226.40] has quit. (Quit: I'm doing science and I'm still alive)
#31 [06:00] <kidventures01> StefanTjav did you buy it on the official mojang store
#32 [06:01] <StefanTjav> No i haven't bought it on Microsoft Store. The only game i bought were Minecraft Java Edition from minecraft.net
#33 [06:02] <StefanTjav> And then i got the code on mojang.com
#34 [06:02] <StefanTjav> Oh sorry! i wrote wrong. Yes i bought it on the official Mojang store
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#39 [07:11] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#40 [07:22] * Ced [webchat@modemcable080.204-59-74.mc.videotron.ca] has joined #minecrafthelp
#41 [07:22] <Ced> so in minecraft luncher when i want to log in it says that i am offline so i can't connect
#42 [07:23] <CubeTheThird> Ced, have you used any Alt account tools?
#43 [07:23] <Ced> yes once my friend downloaded something idk what
#44 [07:23] <CubeTheThird> ??> Ced win/hosts/edit
#45 [07:23] <Ced> it was an alt accout
#46 [07:24] <Ced> ?
#47 [07:24] <CubeTheThird> gah bot is down
#48 [07:24] <Ced> sorry i dont understand
#49 [07:24] <CubeTheThird> Ced, Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#50 [07:25] <CubeTheThird> oops forgot part
#51 [07:25] <CubeTheThird> Ced, To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#52 [07:25] <CubeTheThird> THEN, Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#53 [07:25] <Ced> i can't go on my computer right now
#54 [07:25] <Ced> but ill copy past what you says
#55 [07:25] <Ced> say *
#56 [07:25] <CubeTheThird> Ced, you kinda need to be on your computer to fix the problem
#57 [07:26] <Ced> then i should wait ?
#58 [07:26] <CubeTheThird> ya. Unless you want to memorize the instructions :p
#59 [07:26] <Ced> ima memorize :)
#60 [07:26] <Ced> i dont want to bother you again
#61 [07:27] <CubeTheThird> To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator. THEN, Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#62 [07:27] <CubeTheThird> In that file, remove all the lines that have mojang in it, and save it
#63 [07:29] <Ced> ok perfect
#64 [07:30] <Ced> thats it ?
#65 [07:31] <CubeTheThird> should be
#66 [07:31] <Ced> alright thank you so much
#67 [07:31] <Ced> Have a nice day :)
#68 [07:31] <CubeTheThird> you too~
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#70 [07:55] * Mantaskoch1234 [webchat@x4db689f3.dyn.telefonica.de] has joined #minecrafthelp
#71 [07:55] <Mantaskoch1234> It worked earlier: When I go into the launcher, I press PLAY, I get into the loading screen, it loads up to the middle of the bar, and then continues until just before the end of the loading bar. Then it stops and it says, "Minecraft is not responding, do you want to close the game?" By the way, I can open the game via the Windows Vista launcher wi
#72 [07:55] <Mantaskoch1234> thout any problems.
#73 [07:56] <Mantaskoch1234> What can i do it?
#74 [07:56] <CubeTheThird> Mantaskoch1234, run a malware scan
#75 [07:56] <CubeTheThird> ??> Mantaskoch1234 av/adwcleaner
#76 [07:56] <CubeTheThird> gahhh lemme find the link
#77 [07:56] <CubeTheThird> Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#78 [07:56] <CubeTheThird> Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#79 [07:57] <Mantaskoch1234> thanks
#80 [07:58] * Mightyena [~Bot@va1.ae97.net] has joined #minecrafthelp
#81 [07:59] <CubeTheThird> ?? bot
#82 [07:59] <Mightyena> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#83 [07:59] <CubeTheThird> cool bot is back
#84 [08:01] * jm [webchat@58.109.157.30] has joined #minecrafthelp
#85 [08:02] <jm> I need help logging into an old account in which i cannot remember the email adress, nor do I have the transaction ID, however i know the username and most likely password aswell.
#86 [08:03] <CubeTheThird> jm, you will have to contact Mojang support for assistance with that
#87 [08:03] <CubeTheThird> ??> jm mojang/email
#88 [08:03] <Mightyena> jm: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#89 [08:03] <Mightyena> jm: Note: Do NOT send more than one at a time.
#90 [08:03] <jm> I already have but i haven't recieved any help
#91 [08:04] <CubeTheThird> jm, when did you contact them?
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#96 [09:22] * Gon4aloXD [webchat@bl11-207-220.dsl.telepac.pt] has joined #minecrafthelp
#97 [09:23] <Gon4aloXD> Hi there! i'm having some problems playing online. My internet is really good and my computer aswell. I have the lastest version of java, so the only possible problem here is the plataform.
#98 [09:23] <CubeTheThird> Gon4aloXD, what problems?
#99 [09:24] <Gon4aloXD> my pc is cpu: ryzen 5 2600x gpu: gtx 1060 6gb ram: 16gb ddr4 internet: 100mbps download and 50mbps upload
#100 [09:24] <Gon4aloXD> im from portugal and the server in question its from francew
#101 [09:25] <Gon4aloXD> Could you please tell me how to fix it? I'm currently the only one lagging from my group of friends. I even pinged the server by the console of my pc(cmd) and my ping is really good, 43ms but when i open the game i have only 1 bar of connection and i lag a lot due to the internet, because fps i play like 300 to 400 fps. And yes my windows has the l
#102 [09:25] <Gon4aloXD> ast update of windows 10 pro.
#103 [09:25] <Gon4aloXD> and yes i have all drivers updated
#104 [09:25] <CubeTheThird> Gon4aloXD, what's the refresh rate of your monitor? You'll probably want to turn on VSync
#105 [09:25] <Gon4aloXD> my freshrate is 144
#106 [09:26] <Gon4aloXD> i can lock it at 144 it will stay the same
#107 [09:26] <CubeTheThird> Gon4aloXD, ya. Turn on Vsync then. It's a waste to go higher than 144 FPS
#108 [09:26] <Gon4aloXD> the problem its the ping not fps
#109 [09:26] <CubeTheThird> Gon4aloXD, if the problem is the ping, your drivers and specs should have no impact
#110 [09:26] <CubeTheThird> Gon4aloXD, are you using a VPN/Proxy?
#111 [09:26] <Gon4aloXD> no im not
#112 [09:26] <Gon4aloXD> i even disabled firewall
#113 [09:27] <CubeTheThird> Gon4aloXD, are you using any mods?
#114 [09:27] <Gon4aloXD> no, only optifine and a resource pack
#115 [09:27] <Gon4aloXD> everyone in the server is using the same
#116 [09:27] <CubeTheThird> Gon4aloXD, does this issue happen without optifine?
#117 [09:27] <Gon4aloXD> it does
#118 [09:27] <CubeTheThird> ??> tools/hjt Gon4aloXD
#119 [09:27] <Gon4aloXD> ?
#120 [09:28] <CubeTheThird> ??> Gon4aloXD tools/hjt
#121 [09:28] <Mightyena> Gon4aloXD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#122 [09:28] <Mightyena> Gon4aloXD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#123 [09:28] <Gon4aloXD> what does that do?
#124 [09:28] <CubeTheThird> it creates a report of all the programs you have installed and running on your PC
#125 [09:28] <Gon4aloXD> do i need to have my minecraft open?
#126 [09:29] <CubeTheThird> no
#127 [09:30] <Gon4aloXD> https://paste.ubuntu.com/p/rCFgwbvPsg/
#128 [09:30] <Gon4aloXD> is that it?
#129 [09:31] <CubeTheThird> Gon4aloXD, hmm well you appear to have malware
#130 [09:31] <CubeTheThird> ??> Gon4aloXD av/adwcleaner
#131 [09:31] <Mightyena> Gon4aloXD: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#132 [09:31] <Mightyena> Gon4aloXD: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#133 [09:32] * Gon4aloXD [webchat@bl11-207-220.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
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#135 [09:34] * gON4ALOxd [webchat@bl11-207-220.dsl.telepac.pt] has quit. (Client Quit)
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#137 [09:35] * Chucky [webchat@71-212-57-141.tukw.qwest.net] has joined #minecrafthelp
#138 [09:36] <Gon4aloXD> thank you, my problem was successfully fixed thanks to you guys
#139 [09:36] * Minetale [webchat@CPEbc4dfbdc54c3-CMbc4dfbdc54c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#140 [09:36] <Minetale> help
#141 [09:37] <Minetale> help
#142 [09:37] <Minetale> help
#143 [09:37] <Minetale> help
#144 [09:37] <CubeTheThird> Minetale, stop
#145 [09:37] <Chucky> I'm getting an error when I launch Minecraft. GLFW error 65542 WGL: The driver does not appear to support OpenGL.
#146 [09:37] <Minetale> why does it say The game crashed whilst initializing game
#147 [09:37] <Minetale> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#148 [09:37] <CubeTheThird> ??> Chucky win/dxdiag
#149 [09:37] <Mightyena> Chucky: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#150 [09:37] * Gon4aloXD [webchat@bl11-207-220.dsl.telepac.pt] has quit. (Client Quit)
#151 [09:37] <CubeTheThird> ??> Mightyena win/dxdiag
#152 [09:37] <Mightyena> Mightyena: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#153 [09:37] <CubeTheThird> oops
#154 [09:37] <CubeTheThird> ??> Minetale win/dxdiag
#155 [09:37] <Mightyena> Minetale: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#156 [09:37] <Minetale> The game crashed whilst initializing game
#157 [09:37] <Minetale> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#158 [09:37] <Minetale> The game crashed whilst initializing game
#159 [09:37] <Minetale> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#160 [09:37] <Minetale> The game crashed whilst initializing game
#161 [09:37] <Minetale> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#162 [09:37] <Minetale> The game crashed whilst initializing game
#163 [09:37] <Minetale> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#164 [09:37] <Minetale> The game crashed whilst initializing game
#165 [09:37] <Minetale> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#166 [09:37] * CubeTheThird kicked Minetale from #minecrafthelp (Reason: inetale :Minetale)
#167 [09:38] * Gon4aloXD [webchat@bl11-207-220.dsl.telepac.pt] has joined #minecrafthelp
#168 [09:38] <Gon4aloXD> im playing with a group of friends on a server
#169 [09:38] <Gon4aloXD> and im lagging and they arent
#170 [09:38] <Gon4aloXD> we are from portugal and the server from france
#171 [09:38] <CubeTheThird> I thought you said it was fixed?
#172 [09:39] <Gon4aloXD> my internet is rly good even better then some of my friends which are playing smoothly
#173 [09:39] <Gon4aloXD> me too
#174 [09:39] <Gon4aloXD> it ashly wasnt
#175 [09:39] <Gon4aloXD> at first it was but then it went back to low latency
#176 [09:39] <Gon4aloXD> what do i do
#177 [09:39] <Gon4aloXD> no malware any+
#178 [09:40] <CubeTheThird> do you have connection problems with other servers
#179 [09:40] <Gon4aloXD> any minecraft server is the same
#180 [09:40] <Chucky> GLFW error 65542: WGL: The driver does not appear to support OpenGL - https://paste.ubuntu.com/p/rRBXZRt69S/
#181 [09:40] <CubeTheThird> Chucky, let's update your nvidia drivers
#182 [09:41] <CubeTheThird> Chucky, download and install https://www.nvidia.com/Download/driverResults.aspx/159424/en-us
#183 [09:41] <Chucky> Okay
#184 [09:41] <Gon4aloXD> what about me?
#185 [09:42] <CubeTheThird> Gon4aloXD, it could be an issue with your router/modem, or your ISP
#186 [09:42] <Gon4aloXD> impossible
#187 [09:42] <Gon4aloXD> i pinged the server by cmd
#188 [09:42] <Gon4aloXD> and its 40 ms
#189 [09:42] <Gon4aloXD> its not the router
#190 [09:42] <Gon4aloXD> its minecraft
#191 [09:42] <CubeTheThird> pinging a server doesn't use the same port as connecting to it
#192 [09:43] <Gon4aloXD> yes but still
#193 [09:43] <Gon4aloXD> my friends pinged 60ms and he plays without lag
#194 [09:43] <Gon4aloXD> while i lag
#195 [09:43] <Gon4aloXD> and have a very bad connection
#196 [09:43] <CubeTheThird> the ping does not dictate what your lag will be like
#197 [09:44] <Gon4aloXD> yes, but what do i do
#198 [09:44] <Gon4aloXD> its not the router
#199 [09:44] <Gon4aloXD> because in all other games i dont lag
#200 [09:44] <Gon4aloXD> only in minecraft
#201 [09:44] <Gon4aloXD> so...
#202 [09:46] <Gon4aloXD> what do i do?
#203 [09:46] <CubeTheThird> we can look at logs I guess
#204 [09:47] <CubeTheThird> ??> Gon4aloXD launcher/log
#205 [09:47] <Mightyena> Gon4aloXD: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#206 [09:47] <CubeTheThird> we could also try updating your network drivers, possibly
#207 [09:48] <Gon4aloXD> they are up to date
#208 [09:49] <Gon4aloXD> i think
#209 [09:49] <CubeTheThird> we can check easily, but logs first
#210 [09:50] <Gon4aloXD> https://paste.ubuntu.com/p/n9KjrS5Sv7/
#211 [09:50] <CubeTheThird> is that the log for when you lag on the server?
#212 [09:51] <Chucky> Thank you. The driver update with the link you provided appears to have worked. I tried that already through Windows and it didn't do anything there. You are awesome!
#213 [09:51] <CubeTheThird> Chucky, awesome! ya windows update sucks
#214 [09:51] <Chucky> For sure. Later!
#215 [09:51] * Chucky [webchat@71-212-57-141.tukw.qwest.net] has quit. (Quit: webchat.esper.net)
#216 [09:51] <Gon4aloXD> wait the log is incomplete
#217 [09:52] <Gon4aloXD> let me try again 1 sec
#218 [09:54] <Gon4aloXD> here
#219 [09:54] <Gon4aloXD> https://paste.ubuntu.com/p/kcNs6JGn8Q/
#220 [09:54] <Gon4aloXD> thats when i connect to the server
#221 [09:55] <CubeTheThird> ya there are no network errors there
#222 [09:55] <CubeTheThird> ??> Gon4aloXD win/dxdiag
#223 [09:55] <Mightyena> Gon4aloXD: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#224 [09:57] <Gon4aloXD> https://paste.ubuntu.com/p/WNXQYGGGWj/
#225 [09:58] <CubeTheThird> are you using wired or wireless internet?
#226 [09:58] <Gon4aloXD> wired
#227 [09:59] <CubeTheThird> ya your drivers are pretty recent
#228 [10:00] <CubeTheThird> Gon4aloXD, can you run a test on speedtest.net
#229 [10:03] <Gon4aloXD> https://snipboard.io/W4v8nU.jpg
#230 [10:04] <Gon4aloXD> sent
#231 [10:04] <CubeTheThird> hmm
#232 [10:05] <Gon4aloXD> whats next?
#233 [10:05] <CubeTheThird> Gon4aloXD, the only explanation I've got is that your ISP is slowing down traffic for the minecraft service. Easiest way to test would be to connect through a different network, or a VPN/proxy
#234 [10:05] <Gon4aloXD> which vpn/proxy do u recommend
#235 [10:06] <CubeTheThird> I cannot recommend any, particularly since I'm in North America
#236 [10:06] <Gon4aloXD> is google proxy good?
#237 [10:06] <Gon4aloXD> 8.8.8.8
#238 [10:06] <CubeTheThird> that's not a proxy, only a DNS server
#239 [10:07] <Gon4aloXD> oh true
#240 [10:07] <CubeTheThird> and I'd recommend cloudflare, which is 1.1.1.1
#241 [10:07] <CubeTheThird> but up to you on that
#242 [10:07] <Gon4aloXD> ahm im screwed then
#243 [10:07] <Gon4aloXD> i dont use any dns server
#244 [10:07] <Gon4aloXD> should i?
#245 [10:07] <CubeTheThird> I'd recommend it
#246 [10:08] <CubeTheThird> it's usually faster than the one from the ISP
#247 [10:08] <Gon4aloXD> 1.1.1.1 then
#248 [10:13] <Gon4aloXD> with a proxy or vpn my internet speed will decrease a lot
#249 [10:13] <Gon4aloXD> u sure there isnt anything else?
#250 [10:13] <Gon4aloXD> CubeTheThird
#251 [10:13] <CubeTheThird> it will decrease, but you already have good speeds, so it shouldn't be as terrible
#252 [10:13] <Gon4aloXD> because it only happens in minecraft...
#253 [10:14] <CubeTheThird> and like I said, this is just to test. I don't know for sure what the problem is because everything on your end seems fine
#254 [10:14] <Gon4aloXD> doesnt minecraft require anything else to run good?
#255 [10:14] <Gon4aloXD> u already saw dxdiag and stuff
#256 [10:14] <Gon4aloXD> there isnt anything else?
#257 [10:14] <Gon4aloXD> like services
#258 [10:14] <Gon4aloXD> idk
#259 [10:15] <CubeTheThird> I mean sure I could have you update your video drivers, but none of those things affect your network. I could have you try resetting your winsock I guess...
#260 [10:15] <Gon4aloXD> winsock?
#261 [10:15] <CubeTheThird> Gon4aloXD, open a cmd window as administrator
#262 [10:15] <Gon4aloXD> ok
#263 [10:15] <Gon4aloXD> and
#264 [10:16] <CubeTheThird> Gon4aloXD, run this command: netsh winsock reset
#265 [10:16] <Gon4aloXD> going to restart brb
#266 [10:16] <CubeTheThird> 👍
#267 [10:19] * Gon4aloXD [webchat@bl11-207-220.dsl.telepac.pt] has joined #minecrafthelp
#268 [10:19] <Gon4aloXD> im back
#269 [10:19] <Gon4aloXD> lets try it now
#270 [10:22] <Gon4aloXD> still the same t_t
#271 [10:22] <Gon4aloXD> couldnt it be something from services? cause 1 time i disabled a lot of stuff because of a video that was explaining how to optimize bluestacks fps and stuff
#272 [10:22] <Gon4aloXD> maybe i disabled something useful for minecraft idk
#273 [10:23] <CubeTheThird> Gon4aloXD, what services. Windows services?
#274 [10:23] <Gon4aloXD> yes
#275 [10:23] <CubeTheThird> Gon4aloXD, sure, that could be possible I guess
#276 [10:23] <Gon4aloXD> how do i check if everything is fine or not
#277 [10:24] <CubeTheThird> Gon4aloXD, no idea. That goes way outside the scope of a minecraft issue. You'd almost be better talking to microsoft support there. I don't have any way of checking for that kind of problem
#278 [10:24] <Gon4aloXD> where can i talk to them
#279 [10:24] <Gon4aloXD> does minecraft support help in anything else?
#280 [10:25] <Gon4aloXD> *can
#281 [10:25] <CubeTheThird> we help with minecraft technical support issues
#282 [10:25] <CubeTheThird> we're also community volunteers
#283 [10:25] <Gon4aloXD> where do i speak with minecraft technicians
#284 [10:25] <CubeTheThird> this is what you'll get
#285 [10:25] <Gon4aloXD> ?
#286 [10:25] <CubeTheThird> Mojang does not offer technical support. Only account support
#287 [10:26] <Gon4aloXD> o.o
#288 [10:26] <Gon4aloXD> didnt know that
#289 [10:26] <CubeTheThird> that's why we're here :p
#290 [10:26] <Gon4aloXD> maybe i could try to download minecraft from the windows store idk
#291 [10:26] <CubeTheThird> the Windows 10 edition will not be able to connect to java edition servers
#292 [10:26] <CubeTheThird> at least, not normally
#293 [10:26] <Gon4aloXD> oh
#294 [10:26] <Gon4aloXD> rip
#295 [10:27] <Gon4aloXD> basicaly u are saying that its not fixable what i have
#296 [10:27] <CubeTheThird> more that the issue goes beyond what we can help fix here. It still to me sounds like a problem with your ISP, where you can try using a VPN/proxy to see if that help
#297 [10:28] <Gon4aloXD> let me try tunnelbear 1 sec
#298 [10:29] * Gon4aloXD [webchat@bl11-207-220.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
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#300 [10:37] * Gon4aloxd [webchat@bl11-207-220.dsl.telepac.pt] has quit. (Client Quit)
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#302 [10:38] * Gon4aloxd [webchat@209.126.88.124] has joined #minecrafthelp
#303 [10:38] <j4> How do change my email address
#304 [10:39] <Gon4aloxd> now with na vpn i have good latency
#305 [10:39] <Gon4aloxd> this makes no sence xd
#306 [10:39] <CubeTheThird> ??> j4 account/change-email
#307 [10:39] <CubeTheThird> ??> j4 account/reset-email
#308 [10:39] <Mightyena> j4: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#309 [10:39] <j4> My login doesn't work and I no longer have access to my old email address
#310 [10:39] <CubeTheThird> Gon4aloxd, ya sounds like your ISP is the problem then
#311 [10:40] <CubeTheThird> j4, you'll have to contact Mojang support
#312 [10:40] <CubeTheThird> ??> j4 mojang/email
#313 [10:40] <Mightyena> j4: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#314 [10:40] <Mightyena> j4: Note: Do NOT send more than one at a time.
#315 [10:40] <j4> thanks I'll email them now
#316 [10:42] * josefLeventon [webchat@142.118.208.33] has joined #minecrafthelp
#317 [10:42] <josefLeventon> hello!
#318 [10:43] <josefLeventon> does anyone exist here?
#319 [10:43] <josefLeventon> the game crashes when I start it up.
#320 [10:43] <josefLeventon> it shows 'saving world' then boom, gone
#321 [10:43] <CubeTheThird> josefLeventon, do you get a crash report?
#322 [10:43] <josefLeventon> no logs
#323 [10:43] <josefLeventon> I'll try it again
#324 [10:44] <josefLeventon> how do I find the logs?
#325 [10:44] <Gon4aloxd> how do i change my isp?
#326 [10:44] <Gon4aloxd> reseting the router would change it?
#327 [10:45] <josefLeventon> 'an unexpected issue occurred' CubeTheThird
#328 [10:45] <josefLeventon> that's all I get
#329 [10:45] <CubeTheThird> ??> josefLeventon launcher/log
#330 [10:45] <Mightyena> josefLeventon: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#331 [10:45] * j4 [webchat@51.37.5.139] has quit. (Quit: webchat.esper.net)
#332 [10:46] <CubeTheThird> Gon4aloxd, your Internet Service Provider. The company that you pay for internet
#333 [10:46] <Gon4aloxd> oh im stupid
#334 [10:46] <josefLeventon> launching it with that on
#335 [10:47] <josefLeventon> I have it@!
#336 [10:47] * josefLeventon [webchat@142.118.208.33] has quit. (Quit: webchat.esper.net)
#337 [10:48] * josefleventon [webchat@142.118.208.33] has joined #minecrafthelp
#338 [10:48] <josefleventon> CubeTheThird I have it
#339 [10:48] <josefleventon> here are the logs
#340 [10:48] <josefleventon> https://pastebin.com/gJHnerqA
#341 [10:49] * AndrewC [webchat@4e692972.skybroadband.com] has joined #minecrafthelp
#342 [10:49] <CubeTheThird> josefleventon, do you have issues with an unmodded version of the game?
#343 [10:49] <josefleventon> let me check
#344 [10:53] * jm [webchat@58.109.157.30] has quit. (Quit: webchat.esper.net)
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#348 [11:07] * hher [webchat@99.18.71.67] has joined #minecrafthelp
#349 [11:09] <hher> Hey, when I am trying to log onto minecraft in the minecraft launcher it is saying my password or email is invalid even after I changed it, and when I try to log on to the website the Login button goes grey and I can't do anything. I have already tried restarting my router, and reinstalling the minecraft lanucher.
#350 [11:09] <CubeTheThird> hher, have you used any Alt tools, or 3rd party launcher?
#351 [11:10] <hher> I have tried once using Lunar, and Badlion Client
#352 [11:10] <hher> but those also didn't work
#353 [11:10] <CubeTheThird> ??> hher win/hosts/edit
#354 [11:10] <Mightyena> hher: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#355 [11:10] <Mightyena> hher: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#356 [11:10] <hher> What do I need to edit?
#357 [11:11] <CubeTheThird> hher, in that, remove the lines that have mojang in it
#358 [11:11] <hher> Okay
#359 [11:12] <CubeTheThird> hher, then save the file, and try again
#360 [11:12] <hher> There is nothing in the etc folder
#361 [11:13] <hher> Nevermind I see it
#362 [11:18] <hher> Thank you, it worked
#363 [11:18] <Andrew2> Hey guys, when I hit play on my Minecraft launcher the white screen with the Mojang logo comes up and the loading bar goes up to about 90% then freezes and stays frozen until I force close the game using task manager. No error message pops up except the launcher saying that there was an unexpected crash. I have updated my graphics driver and java,
#364 [11:18] <Andrew2> checked compatibility is not set to windows xp, checked my firewall isn't blocking it, redownloaded the game. So far nothing has worked. Any help with what I could try next would be appreciated. Cheers
#365 [11:19] <CubeTheThird> Andrew2, let's do a malware scan
#366 [11:19] <CubeTheThird> ??> Andrew2 av/adwcleaner
#367 [11:19] <Mightyena> Andrew2: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#368 [11:19] <Mightyena> Andrew2: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#369 [11:22] * Andrew2 [webchat@4e692972.skybroadband.com] has quit. (Quit: webchat.esper.net)
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#371 [11:25] <Andrew2> Okay I've completed the scan and restarted my computer
#372 [11:29] <CubeTheThird> Andrew2, try playing again
#373 [11:31] <Andrew2> That worked, thanks very much guys. Stay safe
#374 [11:31] <CubeTheThird> you too
#375 [11:32] * Andrew2 [webchat@4e692972.skybroadband.com] has quit. (Quit: webchat.esper.net)
#376 [12:01] * soccrsklz [webchat@108-84-154-180.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#377 [12:03] <soccrsklz> hi my mouse is not in sync with the crosshair(the plus sign) so when i move my mouse i can see the actual mouse as well as the crosshair. i have reloaded my game multiple times and have even messed with my in game sensitivity but it doesnt work, what should i do
#378 [12:03] <CubeTheThird> soccrsklz, what operating system?
#379 [12:03] <soccrsklz> mac
#380 [12:03] <CubeTheThird> soccrsklz, what version of MacOS?
#381 [12:03] <soccrsklz> how do i tell that
#382 [12:04] <CubeTheThird> soccrsklz, Apple menu -> About this mac
#383 [12:05] <soccrsklz> 10.15.4
#384 [12:05] <soccrsklz> is that what your talkingg abou?
#385 [12:06] <CubeTheThird> soccrsklz, yes. Also, what version of Minecraft are you currently running?
#386 [12:07] <soccrsklz> 1.15.2
#387 [12:07] <CubeTheThird> soccrsklz, ok. Can you check to make sure there aren't any more updates for your mac?
#388 [12:07] <soccrsklz> where can i see that
#389 [12:07] <CubeTheThird> soccrsklz, I believe in the app store?
#390 [12:09] * decan [webchat@94.13.212.174] has joined #minecrafthelp
#391 [12:09] * decan [webchat@94.13.212.174] has joined #minecrafthelp
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#393 [12:09] <soccrsklz> i dont see it there
#394 [12:10] <soccrsklz> ill look it up real quike
#395 [12:11] * FirePixl7107 [webchat@94.13.212.174] has joined #minecrafthelp
#396 [12:12] <soccrsklz> ok i found it in the minecraft launcher and it says I have the latest realese
#397 [12:12] <soccrsklz> ok i found it in the minecraft launcher and it says I have the latest realese
#398 [12:12] * FirePixl7107 [webchat@94.13.212.174] has left #minecrafthelp
#399 [12:12] <CubeTheThird> soccrsklz, I meant MacOS updates, not game updates
#400 [12:13] <soccrsklz> oh ok
#401 [12:13] <soccrsklz> it says up to date also
#402 [12:14] <CubeTheThird> soccrsklz, hmm. Are you running the game in fullscreen?
#403 [12:15] <soccrsklz> yea
#404 [12:15] <CubeTheThird> soccrsklz, does this happen in windowed mode?
#405 [12:16] <soccrsklz> it happens in both but its kind of randumb, i played yesturday and it was not in sync so i logged on later and it was fine
#406 [12:16] <soccrsklz> when i just logged on it was not in sync
#407 [12:19] <CubeTheThird> soccrsklz, hmm that sounds like a bug. You aren't by chance using Synergy or a screen sharing tool right?
#408 [12:20] <soccrsklz> im not but i can take screenshots if that would be helpfull
#409 [12:24] <CubeTheThird> soccrsklz, nah. Some of those things can mess with the cursor, but it seems that is not the problem. I'd attribute that to a bug
#410 [12:26] <soccrsklz> ok what should i do if it happens again
#411 [12:27] <CubeTheThird> soccrsklz, I think this might be the report you'd want to follow: https://bugs.mojang.com/browse/MC-145948
#412 [12:28] <soccrsklz> ok thank you for you help!
#413 [12:29] <CubeTheThird> no problem :3
#414 [13:05] * MadJJVergil [webchat@189-83-55-36.user.veloxzone.com.br] has joined #minecrafthelp
#415 [13:07] <MadJJVergil> My minecraft is crashing everytime i try to launch it. I tried launching unmodded 1.14.3, 1.8, modded 1.14.3, and modded 1.8. It always crashes. Should I send the crash logs?
#416 [13:08] <CubeTheThird> MadJJVergil, copy logs onto http://paste.ubuntu.com and give the URL here.
#417 [13:08] <MadJJVergil> ok
#418 [13:08] <CubeTheThird> MadJJVergil, preferably ones from unmodded clients
#419 [13:09] <MadJJVergil> https://paste.ubuntu.com/p/3rq2ggHYSX/
#420 [13:09] <MadJJVergil> The other ones look the same, except for the 2nd line.
#421 [13:09] <CubeTheThird> ??> MadJJVergil win/dxdiag
#422 [13:09] <Mightyena> MadJJVergil: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#423 [13:12] <MadJJVergil> https://paste.ubuntu.com/p/yTVjrhpqHX/
#424 [13:13] <MadJJVergil> It started crashing after i updated to windows 10.
#425 [13:15] <CubeTheThird> MadJJVergil, that would be because your intel graphics are not supported on Windows 10
#426 [13:16] <MadJJVergil> isn't there anything else that might be causing the problem?
#427 [13:16] <CubeTheThird> MadJJVergil, no, that's literally the problem. Intel discontinued support for 1st gen graphics (what you have) at Windows 7 I think, and on windows 10 it defaults to basic ones provided by Microsoft
#428 [13:17] <MadJJVergil> but i can launch the game using another launcher
#429 [13:17] <CubeTheThird> MadJJVergil, you would either need to downgrade windows, use a different OS like Linux, or get a new graphics card
#430 [13:17] <CubeTheThird> MadJJVergil, what do you mean?
#431 [13:19] <MadJJVergil> I'm trying to use Shiginima launcher to launch my game, it used to work just well with win7. I used to use both the official launcher and the shiginima launcher in win7. Now, if i use the Shiginima Launcher, the game crashes, but the official launcher still works.
#432 [13:20] <CubeTheThird> MadJJVergil, ahhh. You've got a special case then. That would mean your old drivers got carried over to windows 10 and still work, but only because the official launcher is using an older version of Java
#433 [13:20] <CubeTheThird> MadJJVergil, note that a Windows Update could possibly overwrite the drivers, but the older java version doesn't know you're on Windows 10
#434 [13:20] <MadJJVergil> So even though my java is the newest version, the official launcher is using an older version of java?
#435 [13:21] <MadJJVergil> Is it the newest version? :v
#436 [13:21] <CubeTheThird> MadJJVergil, that is correct. The official launcher bundles it's own java with it. It makes it easier to diagnose and fix issues
#437 [13:21] <CubeTheThird> MadJJVergil, we used to get a LOT of people here with java problems before that lol
#438 [13:22] <CubeTheThird> MadJJVergil, the java files are found in C:\Program Files (x86)\Minecraft Launcher\runtime
#439 [13:23] <MadJJVergil> So, downgrading my java to an older version could fix the alternative launcher problems?
#440 [13:23] <CubeTheThird> MadJJVergil, it could yes. You could also just point it to the java the official launcher uses, if it gives you the option.
#441 [13:24] <MadJJVergil> Okay, i'll try it out
#442 [13:24] <MadJJVergil> thanks
#443 [13:24] <MadJJVergil> thanks
#444 [13:24] * MadJJVergil [webchat@189-83-55-36.user.veloxzone.com.br] has left #minecrafthelp
#445 [13:43] * fluff_bombs [webchat@83-82-207-73.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#446 [13:43] <fluff_bombs> Hey
#447 [13:46] <fluff_bombs> I have a problem with logging in. It says my username or password is incorrect. It might be because I'm not sure which e-mail the account is on and the e-mail that's most likely the one is an e-mail I can't log in to anymore
#448 [13:46] <fluff_bombs> Is there a way to change e-mail without having to go into your old e-mail?
#449 [13:49] <CubeTheThird> fluff_bombs, firstly, can you try logging into the website on a different device?
#450 [13:49] * PlyfexHD [webchat@cable-78-35-123-14.nc.de] has joined #minecrafthelp
#451 [13:49] <fluff_bombs> I'm trying to log in on my phone rn. Wait a second
#452 [13:49] <fluff_bombs> I'm trying to log in on my phone rn. Wait a second
#453 [13:49] * PlyfexHD [webchat@cable-78-35-123-14.nc.de] has left #minecrafthelp
#454 [13:52] <fluff_bombs> It doesn't work
#455 [13:54] <CubeTheThird> fluff_bombs, ok. If your account is on an unreachable email, you'll have to contact Mojang support
#456 [13:54] <CubeTheThird> ??> fluff_bombs mojang/email
#457 [13:54] <Mightyena> fluff_bombs: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#458 [13:54] <Mightyena> fluff_bombs: Note: Do NOT send more than one at a time.
#459 [13:56] * Xelbyria [webchat@208.118.120.106] has joined #minecrafthelp
#460 [13:56] <Xelbyria> Hello
#461 [13:56] <CubeTheThird> hello Xelbyria
#462 [13:56] <Xelbyria> I would like to ask anyone to check this out and see what went wrong: https://pastebin.com/aLPb2k0A
#463 [13:56] <Xelbyria> it stopped at 3rd stage: Initializing
#464 [13:57] <Xelbyria> I cannot find out what's the cause.
#465 [13:57] <CubeTheThird> Xelbyria, do you experience issues with unmodded clients?
#466 [13:59] <Xelbyria> no... there was no problem with unmodded client.
#467 [13:59] <Xelbyria> I have ran some test with that client.
#468 [14:03] <CubeTheThird> Xelbyria, sorry, can't help you then. We mainly deal, with unmodded here
#469 [14:03] <Xelbyria> oh.
#470 [14:04] <Xelbyria> that's a shame.
#471 [14:04] <Xelbyria> I'll just isolate the mods to see which one of them is the cause or not.
#472 [14:04] <Xelbyria> anyway thanks for replying.
#473 [14:19] * yAy [webchat@83-82-207-73.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#474 [14:20] * Rwylin [webchat@176.26.3.137] has joined #minecrafthelp
#475 [14:21] <Rwylin> Heya, I've reset my PC literally like 15 mins ago, and have tried reinstalling minecraft, but brings up the "Unable to update the minecraft runtime environment" error. I saw a fix to delete a .json file in %appdata% but the only files in the .minecraft folder is the launcher logs. I've also tried using the repair option on the installer, but this h
#476 [14:21] <Rwylin> asn't helped.
#477 [14:21] <yAy> Hi, I can't remember my e-mail. I've tried every one I have but nothing works. I can't send an e-mail to minecraft for help either since you need your e-mail for that. Is there anything I can do?
#478 [14:21] <CubeTheThird> yAy, already told you to email Mojang
#479 [14:22] <yAy> I can't. I need an e-mail to do that
#480 [14:22] <Rwylin> You can create a new one.
#481 [14:22] <yAy> A new minecraft account?
#482 [14:22] <CubeTheThird> yAy, you don't have any email address?
#483 [14:23] <CubeTheThird> yAy, just use a different email, and specify in the message the account name
#484 [14:25] <CubeTheThird> ??> Rwylin tools/hjt
#485 [14:25] <Mightyena> Rwylin: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#486 [14:25] <Mightyena> Rwylin: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#487 [14:25] <Rwylin> Ok
#488 [14:25] * yAy [webchat@83-82-207-73.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#489 [14:27] <Rwylin> https://paste.ubuntu.com/p/sPpJJG3H3z/
#490 [14:29] <CubeTheThird> Rwylin, ok one moment
#491 [14:29] <CubeTheThird> Rwylin, hmm. How much disk space do you have?
#492 [14:30] <Rwylin> Let me check
#493 [14:30] <Rwylin> 418GB free on C:
#494 [14:30] <CubeTheThird> Rwylin, ok good. can you open C:\Program Files (x86)\Minecraft Launcher
#495 [14:31] <Rwylin> Ok
#496 [14:31] <CubeTheThird> Rwylin, what files/folders do you see there?
#497 [14:31] <Rwylin> game, runtime, and Minecraft Launcher
#498 [14:32] <CubeTheThird> Rwylin, is there anything in the game and runtime folders?
#499 [14:32] <Rwylin> the game file has a lot of .dlls and .paks and a local folder, and runtime has a jre-x64 folder
#500 [14:33] <Rwylin> oh, locales folder
#501 [14:33] <CubeTheThird> Rwylin, ok that sounds good. Can you delete the runtime folder entirely, and try re-opening the launcher
#502 [14:33] <Rwylin> Ok
#503 [14:34] <Rwylin> Cool, thats worked
#504 [14:34] <CubeTheThird> nice 👍
#505 [14:34] <Rwylin> Thanks for the help :)
#506 [14:34] <CubeTheThird> no problem :3
#507 [14:34] <Rwylin> cya
#508 [14:35] * Meg [webchat@pool-68-133-34-33.bflony.fios.verizon.net] has joined #minecrafthelp
#509 [14:35] <Meg> I do not have access to the email connected to my minecraft account
#510 [14:36] <Meg> and i cant access the account to change the password
#511 [14:36] <CubeTheThird> Meg, if you're looking to have the email changed, you'll have to contact Mojang support
#512 [14:36] <CubeTheThird> ??> Meg mojang/email
#513 [14:36] <Mightyena> Meg: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#514 [14:36] <Mightyena> Meg: Note: Do NOT send more than one at a time.
#515 [14:39] * N [webchat@d173-183-56-21.bchsia.telus.net] has joined #minecrafthelp
#516 [14:41] <N> I cannot seem to buy Minecraft on the website. It says that my username is not long enough, is taken, or it fails to purchase in it's entirety and says error. How can I by pass these errors?
#517 [14:42] * N [webchat@d173-183-56-21.bchsia.telus.net] has quit. (Client Quit)
#518 [14:42] <CubeTheThird> N, the Java edition?
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#520 [15:04] * Gabe [webchat@cpe-24-194-86-189.nycap.res.rr.com] has joined #minecrafthelp
#521 [15:04] <Gabe> I have had minecraft since 2012
#522 [15:04] <Gabe> and do not have a free code for the windows 10 version
#523 [15:05] <CubeTheThird> Gabe, that offer has expired on the 20th of April
#524 [15:05] <Gabe> so I have to buy the full game?
#525 [15:05] <CubeTheThird> correct
#526 [15:05] <Gabe> That seems unfair
#527 [15:05] <CubeTheThird> they've had the promotion for over 3 years
#528 [15:05] <Gabe> I've had the game for 8 years and I can't even get this version
#529 [15:06] <Gabe> theres no other codes or anything I can get for people to help me
#530 [15:06] <CubeTheThird> nope
#531 [15:06] <Gabe> I just want to do cross platform
#532 [15:06] <Gabe> thanks for the help i guess
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#534 [15:09] * Winston [webchat@ip-95-223-73-84.hsi16.unitymediagroup.de] has joined #minecrafthelp
#535 [15:10] <Winston> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#536 [15:10] <Winston> Occurs when I join a minecraft server
#537 [15:10] <CubeTheThird> Winston, a specific server, or any?
#538 [15:10] <Winston> a specific
#539 [15:11] <Winston> Other servers work
#540 [15:12] <CubeTheThird> Winston, what's the server address?
#541 [15:12] <Winston> mc.cosmicmc.com
#542 [15:12] <Winston> It seems to work for other players
#543 [15:13] <CubeTheThird> Winston, that server seems to be blacklisted
#544 [15:13] <Winston> Which means?
#545 [15:14] <CubeTheThird> Winston, which means they are actively violating the Minecraft EULA and/or ToS, and Mojang has blocked access to it for those violations
#546 [15:15] <Winston> What does this have to do with my issue, sorry if this may sound rude.
#547 [15:15] <CubeTheThird> Winston, it means that your connection to the server will be blocked, because Mojang has blacklisted it
#548 [15:15] <Winston> But I'm on a cracked launcher, which isn't related to mojang
#549 [15:16] <CubeTheThird> Winston, right, in which case we will not help you here
#550 [15:16] <Winston> But it's a technical issue..
#551 [15:16] <Winston> Wow
#552 [15:17] <CubeTheThird> We only provide support for the official game client and launcher, and do not condone violations of their licenses
#553 [15:18] <Winston> Premium players (who bought the game), have access to the server
#554 [15:18] <Winston> Which means that Mojang does allow premium players to join the server
#555 [15:19] <Winston> I own minecraft, I bought it, please help me.
#556 [15:20] <CubeTheThird> I recommend you start by using the official game launcher in that case
#557 [15:20] <Winston> I'm doing that as we're chatting, and the problem still exists
#558 [15:20] <Winston> I could screenshot it if you want to
#559 [15:22] <Winston> It's really only that server, in which that trouble pops up
#560 [15:25] <Winston> Well, thanks for your time I guess, no minecraft for me then.
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#563 [15:47] <Swede> Ok so whenever I launch Minecraft my comp says java se binary is not responding
#564 [15:47] <Swede> After the loading bar goes like 7/8
#565 [15:48] <andy> How do you receive game invites when playing the game on a Kindle (Bedrock)? I can send an invite to an account logged in on a Kindle, but do not see any notification
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#567 [16:07] * Justin [webchat@c-71-198-184-68.hsd1.ca.comcast.net] has joined #minecrafthelp
#568 [16:07] <Justin> I need to change my email.
#569 [16:08] * Justin [webchat@c-71-198-184-68.hsd1.ca.comcast.net] has quit. (Client Quit)
#570 [16:08] * Jake [webchat@cpe-173-88-250-156.neo.res.rr.com] has joined #minecrafthelp
#571 [16:09] <Jake> My game won't load, whenever I try to launch I get an error code "GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#572 [16:10] <Jake> My drivers are up to date so I don't know what's wrong
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#578 [16:18] * Ak [webchat@host86-182-123-123.range86-182.btcentralplus.com] has joined #minecrafthelp
#579 [16:18] <Justin> I need to change my email
#580 [16:18] <Ak> i cannot see my skin but all of my friends can
#581 [16:19] <Ak> how do i fix this issue
#582 [16:19] <Ak> ?
#583 [16:19] <Justin> Try making a new profile of Minecraft on the launcher
#584 [16:19] <Justin> like 1.15.2 or whatever you play on
#585 [16:20] <Ak> How do i make a new profile?
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#587 [16:40] * Xeyame [~Xeyame@server-127prx.xeya.me] has joined #minecrafthelp
#588 [16:44] * Monster [webchat@8.28.245.209] has joined #minecrafthelp
#589 [16:46] <Monster> Just got mincraft on this tablet. It will not let me log in, just goes to a black screen.
#590 [16:57] * stove [webchat@200.146.220.109] has joined #minecrafthelp
#591 [16:58] <stove> Its is now impossible to claim windows10 in your minecraft account?
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#594 [17:07] * Hi [webchat@cpc77643-ely08-2-0-cust24.5-1.cable.virginm.net] has joined #minecrafthelp
#595 [17:07] <Newleyretired> how do you install a backed up game
#596 [17:08] <Hi> my friend did something. she tried to get a free account and now she can't log in. please help us.
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#604 [17:49] * Zobomonster18 [webchat@cpe-65-31-240-101.new.res.rr.com] has joined #minecrafthelp
#605 [17:49] <Zobomonster18> Hello
#606 [17:50] <Zobomonster18> Anyone?
#607 [17:51] * cyphase [~cyphase@c-73-222-118-114.hsd1.ca.comcast.net] has joined #minecrafthelp
#608 [17:51] <Zobomonster18> Hi!
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#612 [17:53] <Zobo> Hello
#613 [17:54] <Zobo> Are you there?
#614 [17:54] * Zobo [webchat@cpe-65-31-240-101.new.res.rr.com] has quit. (Client Quit)
#615 [17:54] <MerkatMan72> Hey so It's been almost a week since I tried to change my password. I've gone to here now twice and opened a ticket. Beforehand I had gone to discord for help nothing there and I just am not receiving emails from mojang support or the sort. I was randomly logged out of my account and I can't get any passwords to work.
#616 [17:54] <MerkatMan72> Anything you can do to help me?
#617 [17:54] * Zobo [webchat@cpe-65-31-240-101.new.res.rr.com] has joined #minecrafthelp
#618 [17:55] <MerkatMan72> And wow you guys must be busy, sorry to bother you.
#619 [17:55] <MerkatMan72> I've got my receipt for when I bought my account 7 years ago. And last time I was on it asked me for some code from my receipt
#620 [17:56] <MerkatMan72> It had asked for the Transaction ID
#621 [17:56] <MerkatMan72> Hello?
#622 [17:56] <MerkatMan72> Again sorry to bother you.
#623 [17:56] <MerkatMan72> However many of you there are?
#624 [17:57] <Zobo> My problem is that Minecraft won’t load. I don’t think it’s with my iPad because every other app works just fine but it would get to a point then freeze and stay in the same spot. I really want to play Minecraft so please help.
#625 [17:58] <MerkatMan72> Did you run out of storage space? I remember getting a similar problem when I played on my Kindle fire when mc pe came out
#626 [17:59] <Zobo> I don’t know. How do you check?
#627 [17:59] <MerkatMan72> Ok Open settings and find the tab storage?
#628 [17:59] <MerkatMan72> Here let me get my phone so I can walk you through it
#629 [17:59] <Zobo> ok
#630 [17:59] <Zobo> thanks
#631 [18:00] <MerkatMan72> Alright Open settings and scroll down a bit until you see general
#632 [18:00] <MerkatMan72> It looks like the same cog icon
#633 [18:01] <Zobo> Like settings in the home page?
#634 [18:01] <MerkatMan72> In the third section (for me) next to background app refresh it should show
#635 [18:01] <MerkatMan72> yeah
#636 [18:01] <Zobo> ok one sec
#637 [18:01] <MerkatMan72> Settings < General < iPad Storage?
#638 [18:01] <MerkatMan72> Should look something like that
#639 [18:01] <Zobo> ok
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#641 [18:03] * Zobo [webchat@cpe-65-31-240-101.new.res.rr.com] has joined #minecrafthelp
#642 [18:04] <Zobo> It says that the app size is 191.6 MB full
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#647 [18:12] * Zobo [webchat@cpe-65-31-240-101.new.res.rr.com] has joined #minecrafthelp
#648 [18:12] <Zobo> Hi
#649 [18:13] * Zobo [webchat@cpe-65-31-240-101.new.res.rr.com] has quit. (Client Quit)
#650 [18:15] * Zobo_ [webchat@cpe-65-31-240-101.new.res.rr.com] has joined #minecrafthelp
#651 [18:16] <Zobo_> Minecraft is kicking me out of the app whenever I try to play it
#652 [18:16] * garrett [webchat@072-179-161-158.res.spectrum.com] has joined #minecrafthelp
#653 [18:16] <Zobo_> Hello?
#654 [18:16] <garrett> What happens if I my original email is deleted, and I can't remember my security questions?
#655 [18:17] <garrett> But I have access to my password
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#657 [18:33] * KIll [webchat@ip70-171-45-144.ga.at.cox.net] has joined #minecrafthelp
#658 [18:35] <KIll> I just purchased minecraft java and it states that im getting like 900fps but it feels like 30fps. I have bedrock and its completely smooth on there. Not sure whats wrong...
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#662 [19:28] * HunterC [webchat@122-57-37-146-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#663 [19:29] <HunterC> my launcher says Its not connected to the internet and Ive tried restarting my computer and restarting my wifi and it still says that the internet isn't connected which doesn't let me sign in
#664 [19:36] * Alpha [webchat@cpe-173-91-9-192.neo.res.rr.com] has joined #minecrafthelp
#665 [19:38] <Alpha> Hello, I'm having an issue with logging into my Minecraft account, the login previously worked and then just stopped working within the last month or so, the email I used was deleted (this was before it stopped working) and I never thought to migrate it due to simple stupidity. But even then the account is still there and I'm not sure what happened
#666 [19:38] <Alpha> , everytime I try to login I get an invalid email or password error. The only difference between it not working now is that I'm connected to a different network.
#667 [19:42] * Austin [webchat@c-174-52-204-228.hsd1.ut.comcast.net] has joined #minecrafthelp
#668 [19:42] <Austin> hello i could use help
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#670 [19:50] * Dalton [webchat@dynamic-acs-24-144-179-55.zoominternet.net] has joined #minecrafthelp
#671 [19:51] <Dalton> I cannot access my free windows 10 code, I have had java edition for a while now and my friends were able to upgrade and get a code for windows 10 on Mojang.com but I cannot get it. Please help :)
#672 [19:57] * KazerCore [webchat@mtrlpq0807w-lp130-01-70-26-253-226.dsl.bell.ca] has joined #minecrafthelp
#673 [20:02] <KazerCore> Hi, I'm having issues with playing on servers. If I play on the latest version of minecraft, I have the worst connection and usually experience huge ping spikes and get timed out often, no matter the server. If I switch to 1.8 however, the issue is completely gone. Clearly it has something to do with some kind of communication between the client an
#674 [20:02] <KazerCore> d the server that was changed for an update, though don't quote me on that it could be some other thing... I've tried disabling firewalls, checking if any programs are throttling my connection, restarted my router... the problem persists.
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#680 [21:32] * Steve9 [webchat@S010664777da3abd3.ed.shawcable.net] has joined #minecrafthelp
#681 [21:33] <Steve9> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#682 [21:33] <Steve9> I cannot connect to a LAN server
#683 [21:37] * evan [webchat@pool-72-81-249-208.bltmmd.fios.verizon.net] has joined #minecrafthelp
#684 [21:38] <evan> hello, so i do not know the email to my minecraft account but i remember the user, is there a way to get into my account at all?
#685 [21:44] <GreyVulpine> evan - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#686 [21:44] <evan> thank you
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#693 [22:35] <StoneEagke> hello
#694 [22:35] <StoneEagke> Does anyone know how to fix the cant send messages error in multiplayer its on all my servers I play on
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#696 [22:51] * Frangriffenspert [webchat@c-98-247-74-244.hsd1.wa.comcast.net] has joined #minecrafthelp
#697 [22:52] <Frangriffenspert> Whenever someone tries to connect to my dedicated server they get this error: io.netty.channel.abstractchannel$annotatedconnectexception
#698 [23:21] * synicalx1 [webchat@61-245-151-250.3df597.adl.nbn.aussiebb.net] has joined #minecrafthelp
#699 [23:22] <synicalx1> Hey peeps, I'm just wondering if there's any current way to get the Win10 edition of Minecraft if you own the Java version? I heard ages ago there was some sort of migration offered but I can't find that anywhere now
#700 [23:23] <Andrio> synicalx1, unfortunately that is no longer offered.
#701 [23:23] <synicalx1> Ah thats ok, thought that might be the case but wanted to check before I forked over for Win10
#702 [23:24] <synicalx1> Thanks mate :)
#703 [23:24] <Andrio> no problem.
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#705 [23:35] * BlackAce001 [webchat@239.118.dsl.brs.iprimus.net.au] has joined #minecrafthelp
#706 [23:36] <BlackAce001> I need help to change my email so I can change my Security questions but i dont have access to the email and to make a report to get it back it says i need transaction ID to show proof im owner since i cant access it but I cant find the transaction code ive searched in the bank accs we have and cant find anything
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