#1 [00:29] * Justable [webchat@ool-44c2ed63.dyn.optonline.net] has joined #minecrafthelp
#2 [00:30] <Justable> I need help getting my minecraft account back
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#5 [01:18] * Pinkfire1403 [webchat@181.64.122.27] has joined #minecrafthelp
#6 [01:18] <Pinkfire1403> hi
#7 [01:18] <Pinkfire1403> i m from peru and and i cant play+
#8 [01:21] <Pinkfire1403> becouse when i pretend start the game appear this messaje : glfw error 65542:wgl: the driver does not appear to support open gl
#9 [01:22] <Pinkfire1403> pelase make sure you have up to date drivers (see aka.ms/mcdriver for isntrucctios).
#10 [01:22] <Pinkfire1403> what is that]??
#11 [02:03] * SzeVid [webchat@business-78-139-58-13.business.broadband.hu] has joined #minecrafthelp
#12 [02:04] <SzeVid> Hello, I can't run Minecraft.
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#18 [05:15] <starCandy99> Okay, this might sound weird, but I've accidentally deleted the splash screen from its folder in Minecraft Windows 10 Edition while trying to figure out how to make a custom texture pack, I can't restore it from Recycle Bin due to some weird permissions popup when I try, so would the splash image theoretically be re-added as a file if I attempted t
#19 [05:15] <starCandy99> o open Minecraft?
#20 [05:16] <JuniorV> I can't reset my password. I have tried al the options, I don't receive the reset email either
#21 [05:19] <starCandy99> Right, nevermind, it seems the game still launches without the splash image, it just shows a white screen and then the typical Minecraft loading screen after instead, so I guess that's my problem fixed. Looks weird without the splash logo though.
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#24 [05:48] <Ezlar> Hello folks! I've been trying to chase down my issues with launching the game. I seem to come up against "Exception_access_violation" a lot. Any ideas on what I should try?
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#28 [06:51] <kwaier> hi i cant log in into my minecraft account on the official website
#29 [06:51] <kwaier> the button log in doesnt work
#30 [06:51] <kwaier> in the launcher it says invalid email or password
#31 [06:52] <kwaier> hello?
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#36 [08:15] * Alpha [webchat@cpe-173-91-9-192.neo.res.rr.com] has joined #minecrafthelp
#37 [08:15] <Alpha> MY previous connection timed out so I had to redo this. Hello, I'm having an issue with logging into my Minecraft account, the login previously worked and then just stopped working within the last month or so, the email I used was deleted (this was before it stopped working) and I never thought to migrate it due to simple stupidity. But even then t
#38 [08:15] <Alpha> he account is still there and I'm not sure what happened, everytime I try to login I get an invalid email or password error. The only difference between it not working now is that I'm connected to a different network.
#39 [08:16] <CubeTheThird> Alpha, is this to login to the website, or the game?
#40 [08:16] <Alpha> The game and the website, it was working two months ago
#41 [08:17] <CubeTheThird> Alpha, and what error message are you getting?
#42 [08:17] <Alpha> Invalid email or password
#43 [08:18] <CubeTheThird> Alpha, alright. Did you use any Alt account tools or 3rd party launchers?
#44 [08:19] <Alpha> Not recently, maybe at the beginning of the year but not since then
#45 [08:19] <CubeTheThird> Alpha, are you using a VPN/Proxy?
#46 [08:19] <Alpha> I don't think so? There's a chance I could be
#47 [08:19] <CubeTheThird> ??> Alpha tools/hjt
#48 [08:19] <Mightyena> Alpha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#49 [08:19] <Mightyena> Alpha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#50 [08:20] <Alpha> Okay, I'll do so
#51 [08:21] <Alpha> https://paste.ubuntu.com/p/Wp4pyF2rGX/
#52 [08:21] <Alpha> Here you go
#53 [08:22] <CubeTheThird> Alpha, hmm ok. I'm not seeing anything that would outright block the login services. What is/was your minecraft username?
#54 [08:23] <Alpha> peterkpc
#55 [08:23] <CubeTheThird> Alpha, hmm ok, well it's still registered, which is a good sign. Can you open a cmd window for me?
#56 [08:24] <Alpha> Okay
#57 [08:25] <CubeTheThird> Alpha, run this command: ping authserver.mojang.com
#58 [08:25] <Alpha> I have
#59 [08:26] <CubeTheThird> Alpha, what IP address did it give you?
#60 [08:27] <Alpha> I believe the address is, 13.249.131.68
#61 [08:27] <CubeTheThird> Alpha, hmm.. ok. Let's change your DNS serverfs
#62 [08:27] <CubeTheThird> ??> Alpha net/dns/public
#63 [08:27] <Mightyena> Alpha: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#64 [08:27] <Mightyena> Alpha: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
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#66 [08:31] <rafaelshinji> hello, i download the installer but it didn't run
#67 [08:32] <CubeTheThird> rafaelshinji, what happens?
#68 [08:33] <rafaelshinji> nothing, i double clicked it but nothing happens
#69 [08:33] <CubeTheThird> rafaelshinji, you downloaded it from https://minecraft.net/download ?
#70 [08:33] <rafaelshinji> yes
#71 [08:33] <CubeTheThird> rafaelshinji, what operating system are you on?
#72 [08:34] <rafaelshinji> w10
#73 [08:34] <CubeTheThird> ??> rafaelshinji tools/hjt
#74 [08:34] <Mightyena> rafaelshinji: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#75 [08:34] <Mightyena> rafaelshinji: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#77 [08:34] * Alpha [webchat@cpe-173-91-9-192.neo.res.rr.com] has joined #minecrafthelp
#78 [08:35] <Alpha> I timed out, but I did so
#79 [08:35] <CubeTheThird> Alpha, alright, we'll flush your DNS cache, and try again
#80 [08:35] <CubeTheThird> ??> Alpha win/dns
#81 [08:35] <Mightyena> Alpha: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#82 [08:36] <Alpha> Okay, so I should ping the authserver again?
#83 [08:36] <CubeTheThird> Alpha, sure
#84 [08:37] <Alpha> It returned the IP, 54.230.16.68, but I'm not too sure what that means here
#85 [08:38] <CubeTheThird> Alpha, ok good. so it at least changed. Try logging in again
#86 [08:38] <Alpha> I still got the same error
#87 [08:39] <CubeTheThird> Alpha, hmm alright. Your only option then is to contact Mojang support for help resetting the password
#88 [08:39] <CubeTheThird> ??> Alpha mojang/email
#89 [08:39] <Mightyena> Alpha: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#90 [08:39] <Mightyena> Alpha: Note: Do NOT send more than one at a time.
#91 [08:39] <Alpha> Well, I guess that's that for the time being. Thank you for your time anyhow
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#93 [08:41] <rafaelshinji> https://paste.ubuntu.com/p/VFBwshts6d/
#94 [08:42] <CubeTheThird> rafaelshinji, remove the following: Warsaw, Avast SecureLine, Trusteer
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#101 [09:33] <Ronwea> Heya! I am having problems with a Timeout Connection issue while playing on a friend's server. I am the only one on the server that keeps getting Timeout kicks. Two other people in my household play on the same server and they don't get the Connection Timeout either. The person hosting says he doesn't see any errors in the logs when I get booted of
#102 [09:33] <Ronwea> f. It's only just started maybe about two or three days ago? I can play hours or even just 5 mins before it starts to lag and then kick me out so it's not consistent as to how long before it starts kicking me. I've rebooted the computer and it still has this issue, and I have a brand new computer that's able to do VR.
#103 [09:33] <CubeTheThird> Ronwea, are you using a VPN/Proxy?
#104 [09:33] <Ronwea> No I am not.
#105 [09:34] <CubeTheThird> Ronwea, what is your ping to the server? You can find it by hovering over the green bars in the multiplayer menu
#106 [09:35] <Ronwea> 61ms
#107 [09:35] * Arvin [webchat@78-73-187-151-no98.tbcn.telia.com] has joined #minecrafthelp
#108 [09:36] <CubeTheThird> Ronwea, ok, and what type of error messages do you normally get when kicked?\
#109 [09:36] <Ronwea> just the Connection Timeout one, every time too
#110 [09:36] <CubeTheThird> Ronwea, can you run a test on speedtest.net
#111 [09:38] <Arvin> Hi so I had an old account from about four years back that I would like to log in to but i dont know the password and when i put in my mail i get no reset password mail
#112 [09:38] <CubeTheThird> Arvin, you have to contact Mojang support about that
#113 [09:38] <CubeTheThird> ??> Arvin mojang/email
#114 [09:38] <Mightyena> Arvin: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#115 [09:38] <Mightyena> Arvin: Note: Do NOT send more than one at a time.
#116 [09:38] <Ronwea> CubeTheThird alright I ran it, what number do you need?
#117 [09:38] <Arvin> Arvin mojang/email
#118 [09:38] <CubeTheThird> Ronwea, upload, download, ping
#119 [09:38] <CubeTheThird> Arvin, do what Mightyena said
#120 [09:39] <Arvin> Okay thank you
#121 [09:39] <Ronwea> upload 19.98, download 61.38, ping 35
#122 [09:40] <CubeTheThird> Ronwea, hm ok.. that's not too bad. Are you on a wired or wireless connection?
#123 [09:41] <Ronwea> wireless
#124 [09:41] <CubeTheThird> Ronwea, any chance you can move closer to the wireless access point?
#125 [09:41] <Ronwea> no unfortunately lol, it's in a different room
#126 [09:42] <CubeTheThird> Ronwea, ok.. well we can check a few other things I guess
#127 [09:43] <CubeTheThird> ??> Ronwea tools/hjt
#128 [09:43] <Mightyena> Ronwea: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#129 [09:43] <Mightyena> Ronwea: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#130 [09:46] <Ronwea> https://paste.ubuntu.com/p/bSmDxjfMnd/
#131 [09:47] <CubeTheThird> Ronwea, well.. I have my doubts, but Norton could be causing issues. If you want to temporarily disable it and test, that's something you could try
#132 [09:47] <Ronwea> Alright, how would I go about turning it off?
#133 [09:47] <CubeTheThird> Ronwea, good question. I don't use AV so I don't know :p
#134 [09:48] <Ronwea> lol alright, letsee if google can help
#135 [09:49] <CubeTheThird> Ronwea, is there any consistency to when you time out? Certain time being on the server, going to specific places, etc?
#136 [09:50] <Ronwea> Yesterday it might've happend like after 2 or three hours of play, today this morning I was able to play for an hour before I started getting kicked off every minute
#137 [09:52] <Ronwea> I mostly have been playing at my base so I'm unsure if it's location specific or not, now I do have a couple of farms going, but again other people when they come to visit don't have lag or timeout issues so I don't think I have too many things going on
#138 [09:52] <Ronwea> CubeTheThird okay I turned off Norton and I'm logging in now to see if it's still having issues.
#139 [09:52] <CubeTheThird> Ronwea, ok. Sometimes I've seen timeouts because of too many entities, but it doesn't sound like that
#140 [09:54] <Ronwea> CubeTheThird yeah I've crashed a server before with overbreeding in the past lol
#141 [09:54] <CubeTheThird> haha
#142 [09:54] <Ronwea> CubeTheThird okay so far so good with turning it off....
#143 [09:54] <CubeTheThird> well.. I mean.. you haven't really tested for too long
#144 [09:55] <CubeTheThird> Ronwea, you said others on the same network as you don't have issues right? Are they also on wireless?
#145 [09:55] <Ronwea> Ronwea I know one is hardline, lemme check the other roomie's computer real quick for you
#146 [09:56] <Ronwea> CubeTheThird okay so it looks like both of them are hardlines
#147 [09:57] <CubeTheThird> Ronwea, ok, so it could definitely be a wireless issue. That gives us something else we can look at
#148 [09:58] <Ronwea> CubeTheThird alrighty
#149 [09:58] <CubeTheThird> Ronwea, we could check your network drivers actually
#150 [09:58] <CubeTheThird> ??> Ronwea win/dxdiag
#151 [09:58] <Mightyena> Ronwea: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#152 [10:00] <Ronwea> https://paste.ubuntu.com/p/SBhVhNTPDp/
#153 [10:01] <CubeTheThird> Ronwea, alright let's take a look
#154 [10:04] <CubeTheThird> Ronwea, hmm I don't suppose you have the model number of your wireless card?
#155 [10:04] <Ronwea> letsee if i still have the box
#156 [10:05] <Ronwea> gimme 1 sec
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#159 [10:07] <wally059> am in the process of setting up a new account but i'm lost somewhere between xbox login, microsoft login and mojang login. any way you can help me confirm which one is active?
#160 [10:07] <Ronwea> Archer T4E Ver 1.8
#161 [10:07] <Ronwea> CubeTheThird lemme know if you need more than that
#162 [10:08] <CubeTheThird> wally059, what are you making an account for?
#163 [10:08] <Ezlar> Hey gang, I've been battling exception_access_violation errors for the last month. Anyone around who could help with that?
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#166 [10:10] <CubeTheThird> Ezlar, where are you getting these errors?
#167 [10:12] <CubeTheThird> Ronwea, hmm weird.. are you seeing a drivers tab here: https://www.tp-link.com/ca/support/download/archer-t4e/
#168 [10:13] <Ezlar> CubeTheThird it's part of the crash report, it will happen *sometimes* when I got to launch Minecraft, and occasionally whilst I'm playing as well
#169 [10:13] <CubeTheThird> Ezlar, copy one of these crash reports onto http://paste.ubuntu.com and give the URL here.
#170 [10:14] <Ezlar> CubeTheThird https://paste.ubuntu.com/p/tq9dPdkZxS/ Cheers
#171 [10:14] * Ronwea [webchat@99-118-75-115.lightspeed.mmphtn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#172 [10:15] <CubeTheThird> Ezlar, ok one moment
#173 [10:15] <Ezlar> No stress, I'm thankful for any help at all :)
#174 [10:16] * Ronwea [webchat@99-118-75-115.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#175 [10:16] <Ronwea> CubeTheThird alrighty I went and downloaded it
#176 [10:16] <CubeTheThird> Ronwea, oh, so you were able to get it. Did it install?
#177 [10:16] <Ronwea> CubeTheThird yes!
#178 [10:16] <CubeTheThird> Ezlar, firstly, does this issue happen with an unmodded version?
#179 [10:17] <CubeTheThird> Ronwea, ok cool. I guess you'll just have to keep testing see if the problem persists at this point
#180 [10:17] <Ronwea> CubeTheThird hehe yeah, hey thank you and Mightyena for taking the time out of your days to help me out with this, I really appreciate it
#181 [10:17] <CubeTheThird> Ronwea, no problem. Btw Mightyena is a bot
#182 [10:18] <Ronwea> CubeTheThird oh! lol
#183 [10:18] <Ronwea> sorry first time using this chat
#184 [10:18] <CubeTheThird> no worries :p
#185 [10:19] <Ezlar> CubeTheThird It happens both in vanilla and modded
#186 [10:19] <CubeTheThird> Ezlar, ok. Let's first check your video drivers
#187 [10:19] <CubeTheThird> ??> Ezlar win/dxdiag
#188 [10:19] <Mightyena> Ezlar: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#189 [10:19] <Ronwea> CubeTheThird thank you again and have a nice day! If it still messes up I'll pop back in.
#190 [10:19] <CubeTheThird> no problem :3
#191 [10:21] <Ezlar> CubeTheThird Ta, https://paste.ubuntu.com/p/6KJNQTB4yx/
#192 [10:23] <CubeTheThird> Ezlar, do you have 2 monitors?
#193 [10:24] <Ezlar> CubeTheThird I used to, but I've been on single monitors since re-installing my OS (which was in an effort to tackle these errors hahaah :P)
#194 [10:25] <CubeTheThird> Ezlar, hmm.. strange it does show 2 display devices, but only 1 is listed as a monitor. I'll send you updates for your video drivers though
#195 [10:25] <Ezlar> CubeTheThird I did dowgrade from the latest AMD drivers to see if the older ones were any better
#196 [10:25] <CubeTheThird> Ezlar, download and install the radeon software: https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480
#197 [10:26] <CubeTheThird> Ezlar, it's very rare that downgrading would fix the problem
#198 [10:26] <Ezlar> CubeTheThird Admittedly a blind attempt
#199 [10:26] <CubeTheThird> lol
#200 [10:27] <Ezlar> I'll update to the latest and restart, see if I get any news logs, maybe it'll have a different problem frame
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#203 [10:42] <Ezlar> CubeTheThird I've rebooted since updating the drivers, I'm now trying to replicate the crash. Usually it's unpredictable but it pretty reliably happens when I try playing MTGA at the same time
#204 [10:50] <Ezlar> At naturally it is working swimmingly now hahaha
#205 [10:50] <CubeTheThird> nice!
#206 [10:55] * Ezlar [webchat@ag117098.dynamic.ppp.asahi-net.or.jp] has joined #minecrafthelp
#207 [10:56] <Ezlar> CubeTheThird so after some more stress testing, I got my entire system to crash hahah
#208 [10:56] <Ezlar> Which can also sometimes happen
#209 [10:57] <Ezlar> After rebooting, it took three attempts to relaunch minecraft
#210 [11:02] <Ezlar> I will admit this has been a really difficult problem to troubleshoot due to its intermittence
#211 [11:04] <CubeTheThird> Ezlar, are you getting new crash reports with those?
#212 [11:05] <Ezlar> Yep, I'll upload those last three now
#213 [11:08] <Ezlar> https://paste.ubuntu.com/p/GgNJkjpVcq/
#214 [11:08] <Ezlar> https://paste.ubuntu.com/p/dhw66JPbtT/
#215 [11:08] <Ezlar> and https://paste.ubuntu.com/p/szYXDGy96P/
#216 [11:08] <CubeTheThird> Ezlar, can you also make a new dxdiag report?
#217 [11:09] <Ezlar> Ah of course, right away
#218 [11:10] <wally059> i'm creating an account for minecraft
#219 [11:10] <Ezlar> CubeTheThird https://paste.ubuntu.com/p/VwkhrYQKYn/ dxdiag
#220 [11:11] <CubeTheThird> wally059, for which version of minecraft?
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#223 [11:27] * Andre [webchat@c-73-142-7-131.hsd1.ma.comcast.net] has joined #minecrafthelp
#224 [11:28] <Andre> I need help with a refund on minecraft i purchased yesterday
#225 [11:28] <CubeTheThird> Andre, which version of minecraft?
#226 [11:28] <Andre> java
#227 [11:28] <CubeTheThird> Andre, contact Mojang support
#228 [11:28] <CubeTheThird> ??> Andre mojang/email
#229 [11:28] <Mightyena> Andre: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#230 [11:28] <Mightyena> Andre: Note: Do NOT send more than one at a time.
#231 [11:28] <Andre> Java Edition
#232 [11:28] <Andre> Thank you
#233 [11:30] <Ezlar> I like how the bot is named after a pokemon haha
#234 [11:30] <CubeTheThird> there's also Absol
#235 [11:31] * Andre [webchat@c-73-142-7-131.hsd1.ma.comcast.net] has quit. (Client Quit)
#236 [11:31] <Ezlar> Aw hell yeah
#237 [11:31] <Ezlar> Love Absol
#238 [11:31] <CubeTheThird> Absol is the one we use in the Discord
#239 [11:32] <Ezlar> Gen III really did have some of the cooler ones ay.
#240 [11:39] <Ezlar> CubeTheThird Was able to get the crash to happen again!
#241 [11:40] <CubeTheThird> Ezlar, can you make a new dxdiag?
#242 [11:41] * rechargedretard [webchat@dyn79.TORON16.iasl.com] has joined #minecrafthelp
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#244 [11:42] <Ezlar> CubeTheThird Fresh off the press https://paste.ubuntu.com/p/Mw4F9NrS2J/
#245 [11:44] <CubeTheThird> Ezlar, well some good news. It's only listing 1 display device as opposed to that weird second one I saw before
#246 [11:44] <Ezlar> That's something I guess haha
#247 [11:45] <CubeTheThird> Ezlar, hmm.. it doesn't look like your monitor's refresh rate is set right... though that might just be a rounding error
#248 [11:46] <Ezlar> The 59,9 ?
#249 [11:46] <Ezlar> I've noticed that about it but yeah chalked it up to the same
#250 [11:46] <CubeTheThird> Ezlar, ya, one thing says 60 Hz, the other 59
#251 [11:47] <CubeTheThird> Ezlar, I doubt it's a problem, but something I noticed
#252 [11:47] <Ezlar> Roger that
#253 [11:47] <CubeTheThird> Ezlar, your CPU isn't overclocked, is it?
#254 [11:48] <Ezlar> It is, it's @4GHZ up from @3.6 iirc ?
#255 [11:49] <CubeTheThird> Ezlar, ok, so a couple of possibilities then. You may have faulty RAM, or your CPU overclock may not be fully stable
#256 [11:49] <CubeTheThird> Ezlar, just possibilities though. Hard to say for sure
#257 [11:50] <Ezlar> I ran a successful memtest earlier, 4 passes 0 errors, so I think that's in the clear
#258 [11:50] <Ezlar> And the CPU has been pretty clean for everything else, but that is a possibility
#259 [11:51] <CubeTheThird> Ezlar, I can personally attest that, with my own Ryzen overclock, I would only see faults in specific applications
#260 [11:51] <CubeTheThird> Ezlar, you might see stuff reflected in the Windows error log. Again not fully sure if that's the issue
#261 [11:51] <Ezlar> Worth checking out, I hadn't thought of that
#262 [11:52] <Ezlar> I'll spin it down now and try it out again
#263 [11:52] <Ezlar> Also amazed someone is called s on here hahaha
#264 [11:53] <CubeTheThird> ya, we used to kick people with names like that, but these days there isn't as much activity on the IRC
#265 [11:53] <CubeTheThird> though it helps that a lot of the common problems don't happen anymore
#266 [11:53] * repairmans [~Antheus@61.5.4.56] has joined #minecrafthelp
#267 [11:53] <Ezlar> Hahah well that's good at least
#268 [11:53] <Ezlar> I'll be back in a sec
#269 [12:01] * Ezlar [webchat@ag117098.dynamic.ppp.asahi-net.or.jp] has joined #minecrafthelp
#270 [12:02] <Ezlar> CubeTheThird Bios back to defaults, going to try and see how it does now
#271 [12:02] <CubeTheThird> 👍
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#273 [12:23] * le_nic [webchat@107.159.33.162] has joined #minecrafthelp
#274 [12:23] <le_nic> Downloaded Minecrasft Java for Mac OS but the launcher doesn't open
#275 [12:24] <CubeTheThird> le_nic, what happens?
#276 [12:25] <le_nic> When I try to open Minecraft, a grey window open but with nothing in it. It's like the launcher want to open but cannot work for some reasons.
#277 [12:26] <CubeTheThird> le_nic, ok. What version of MacOS are you using?
#278 [12:26] <le_nic> 10.14.6 Mojave
#279 [12:27] <CubeTheThird> le_nic, ok. Let's start by doing a clean install
#280 [12:27] <CubeTheThird> ??> le_nic mac/.minecraft
#281 [12:27] <Mightyena> le_nic: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#282 [12:28] <le_nic> done
#283 [12:28] <CubeTheThird> le_nic, ok, delete everything in that folder except for the saves folder (if there is one)
#284 [12:29] <le_nic> allright
#285 [12:30] <CubeTheThird> le_nic, after that, try re-opening the launcher
#286 [12:31] <le_nic> updating minecraft window, may take a few minutes
#287 [12:33] <le_nic> allright the launcher window just open but not responding again
#288 [12:33] <CubeTheThird> le_nic, do you have anti-virus ?
#289 [12:35] <le_nic> no
#290 [12:41] <CubeTheThird> le_nic, in the minecraft folder, do you see a launcher log, or latest log file?
#291 [12:42] <le_nic> yes
#292 [12:42] <CubeTheThird> le_nic, ok, open the file, copy the text onto http://paste.ubuntu.com and give the URL here.
#293 [12:44] <le_nic> https://paste.ubuntu.com/p/xZms27DR3T/
#294 [12:46] <CubeTheThird> le_nic, hmm no errors here. Are you by chance low on disk space?
#295 [12:47] <le_nic> I have 39GB of free space
#296 [12:47] <CubeTheThird> le_nic, hmm ok that should be fine. I'll have you change your DNS server for starters then
#297 [12:48] <CubeTheThird> ??> le_nic net/dns/public
#298 [12:48] <Mightyena> le_nic: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#299 [12:48] <Mightyena> le_nic: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#300 [12:52] <le_nic> I just figured out what was the problem. I don't know why but I can't launch Minecraft on an external monitor via HDMI. I tried tu unplug the HDMI, launch Minecraft and then replug the HDMI and now it's working
#301 [12:52] <le_nic> A bit strange tho to have to do that
#302 [12:52] <CubeTheThird> le_nic, huh.. that's weird. Might be a bug then
#303 [12:53] <le_nic> Thank you for your help!
#304 [13:01] <Ezlar> CubeTheThird I'm feeling pretty convinced after coming back to these defaults
#305 [13:01] <CubeTheThird> Ezlar, convinced that...?
#306 [13:02] <Ezlar> Oh right, that the the overclocking was causing the problems
#307 [13:02] <Ezlar> It's been pretty smooth so far
#308 [13:02] <CubeTheThird> Ezlar, ok cool. You could possibly get away with a lower overclock, but you'll have to do testing
#309 [13:03] <Ezlar> Yeah, I don't think I'm in a rush to push it hahaha. I tried sooooo many things inlcuding a fresh install of my os and so so so many versions of java and open jdk
#310 [13:03] <Ezlar> So I'm super thankful for your help, I was not going to think of my CPU in god knows how long
#311 [13:03] <CubeTheThird> Ezlar, well I'm glad we figured it out
#312 [13:04] <Ezlar> I'd love to repay you in some way, honestly
#313 [13:05] <CubeTheThird> Ezlar, lol don't worry about it
#314 [13:12] <Ezlar> Well, thanks again for the help :) I'm going to call it a night
#315 [13:12] <CubeTheThird> 👍
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#318 [13:19] <Unjulating> Hi I cannot login to my account
#319 [13:20] <Unjulating> both my online (minecraft.net) and Minecraft launcher cannot log in, even though i have correctly input my email and password
#320 [13:25] <CubeTheThird> Unjulating, have you used any Alt account tools or unofficial launchers?
#321 [13:30] <Unjulating> previously but I have all cleared up those previously installed launchers
#322 [13:30] <CubeTheThird> ??> Unjulating win/hosts/edit
#323 [13:30] <Mightyena> Unjulating: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#324 [13:30] <Mightyena> Unjulating: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#325 [13:31] <Unjulating> ok ill try in a jiff
#326 [13:33] <Unjulating> saved as .txt?
#327 [13:33] <CubeTheThird> Unjulating, what? no
#328 [13:33] <CubeTheThird> Unjulating, remove the lines in it that have mojang in it
#329 [13:33] <CubeTheThird> Unjulating, then save over the original
#330 [13:36] <Unjulating> done, next?
#331 [13:39] <CubeTheThird> Unjulating, try logging in again
#332 [13:41] <Unjulating> Thanks!!! It worked
#333 [13:43] <CubeTheThird> awesome!
#334 [14:02] * arctic [webchat@65.91.196.236] has joined #minecrafthelp
#335 [14:03] <arctic> its not letting me log into minecraft it says invalid email or password but i know they are right
#336 [14:03] <CubeTheThird> arctic, have you used any Alt account tools or unofficial launchers?
#337 [14:03] <arctic> yes
#338 [14:04] <CubeTheThird> arctic, firstly, get rid of those, then do this
#339 [14:04] <CubeTheThird> ??> arctic win/hosts/edit
#340 [14:04] <Mightyena> arctic: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#341 [14:04] <Mightyena> arctic: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#342 [14:06] <arctic> done
#343 [14:06] <CubeTheThird> arctic, in that file, remove the lines that have mojang in it, then save it
#344 [14:06] <arctic> done
#345 [14:07] <CubeTheThird> arctic, try logging in now
#346 [14:07] <arctic> it worked , thank you
#347 [14:07] <CubeTheThird> no problem :3
#348 [14:19] * dvir [webchat@89-139-1-77.bb.netvision.net.il] has joined #minecrafthelp
#349 [14:20] <dvir> i cant log in with the account even if name and password are correct
#350 [14:20] <dvir> this only happeds at my computer
#351 [14:22] <CubeTheThird> dvir, have you used any Alt account tools or unofficial launchers?
#352 [14:22] * Xav [webchat@5ec37d27.skybroadband.com] has joined #minecrafthelp
#353 [14:22] <dvir> it works with an alt that a friend gave me
#354 [14:23] <dvir> but not with my account
#355 [14:24] <CubeTheThird> dvir, right. Remove the alt stuff you're using, then we have to fix your hosts file
#356 [14:24] <CubeTheThird> ??> dvir win/hosts/edit
#357 [14:24] <Mightyena> dvir: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#358 [14:24] <Mightyena> dvir: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#359 [14:24] <Xav> Hey, I bought Minecraft like ten years ago, haven't played it for years, I've lost access to the original email I signed up with years ago, I remember my password and it tells my account has already been migrated but I don't remember doing that, Is there any way to regain access to my account?
#360 [14:24] <CubeTheThird> Xav, what was your minecraft username?
#361 [14:25] <Xav> iLordNoob
#362 [14:25] <dvir> how to fix host
#363 [14:25] <CubeTheThird> dvir, do what Mightyena said
#364 [14:25] <CubeTheThird> Xav, hmm well the name is still registered. Are you certain you didn't already migrate it?
#365 [14:26] <Xav> When did the migration thing start? If I did it like four, five years ago I might not remember
#366 [14:26] <Xav> But I've tried the email I would use if I migrated it and that doesn't work
#367 [14:26] <CubeTheThird> Xav, around 2013
#368 [14:27] <Xav> I probably would have done it then, not sure what email I used, I don't have access anymore to that email address, am I just locked out?
#369 [14:28] <CubeTheThird> Xav, you can try resetting your password with an email you can access to see if that one is registered
#370 [14:28] <CubeTheThird> ??> Xav account/reset-password
#371 [14:28] <Mightyena> Xav: If you need to reset your password, head to https://my.minecraft.net/en-us/password/forgot/ You will receive an email with password reset instructions inside.
#372 [14:28] <Mightyena> Xav: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#373 [14:28] <CubeTheThird> Xav, if however it's on one you can't access, you'll have to contact Mojang support to restore the account
#374 [14:28] <Xav> Ok thanks, I'll try that
#375 [14:28] <Xav> Thanks for help
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#377 [14:31] <dvir> it says i have one already and if i open that one what to do
#378 [14:32] <CubeTheThird> dvir, once you have the file open, remove the lines that have mojang in it, then save the file
#379 [14:34] <dvir> it says i dont have permission to save it without the mojang stuff
#380 [14:34] <CubeTheThird> dvir, then you didn't open notepad as administrator
#381 [14:40] <dvir> where to save the file after i name it %SystemRoot%\System32\drivers\etc\hosts
#382 [14:40] <CubeTheThird> dvir, save it over the original. If it is telling you permission denied, you have to use notepad as Administrator
#383 [14:42] <dvir> tysm tysm you are god tysm
#384 [14:42] <CubeTheThird> :3
#385 [14:52] * Mari2 [webchat@pool-173-70-64-247.nwrknj.fios.verizon.net] has joined #minecrafthelp
#386 [14:52] <Mari2> I cannot login
#387 [14:53] * peacenoob [webchat@ip-31-0-127-26.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#388 [14:53] <CubeTheThird> Mari2, what happens when you try?
#389 [14:53] <Mari2> Im getting an error message when i try to sign in
#390 [14:53] <CubeTheThird> Mari2, what's the error message?
#391 [14:53] <Mari2> Invalid email or password
#392 [14:53] <Mari2> I just made my account
#393 [14:54] <CubeTheThird> Mari2, have you used any Alt tools or unofficial launchers?
#394 [14:54] <Mari2> Nope
#395 [14:54] <CubeTheThird> Mari2, are you using a VPN/Proxy?
#396 [14:54] <Mari2> Nope
#397 [14:54] <peacenoob> I have a problem because they broke my account and changed the name
#398 [14:54] <peacenoob> How can I change it without waiting 30 days?
#399 [14:54] <CubeTheThird> peacenoob, you have to contact Mojang support if someone changed your account name without permission
#400 [14:54] <CubeTheThird> ??> peacenoob mojang/email
#401 [14:54] <Mightyena> peacenoob: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#402 [14:54] <Mightyena> peacenoob: Note: Do NOT send more than one at a time.
#403 [14:55] <CubeTheThird> ??> Mari2 win/hosts
#404 [14:55] <Mightyena> Mari2: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#405 [14:55] <Mightyena> Mari2: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
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#407 [14:57] <peacenoob> Where to find the transaction identifier?
#408 [14:58] <CubeTheThird> peacenoob, it would either be a gift code if you used one, else you would have an email with it
#409 [14:58] <Mari2> How do I do it on mac
#410 [14:59] <CubeTheThird> ??< mac/hosts
#411 [14:59] <CubeTheThird> ??> Mari2 mac/hosts
#412 [14:59] <Mightyena> Mari2: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#413 [14:59] <Mightyena> Mari2: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com , submit it, and give us the resulting URL.
#414 [15:01] <Mari2> https://paste.ubuntu.com/p/QXQSN6hwF6/
#415 [15:01] <CubeTheThird> ??> Mari2 mac/hosts/edit
#416 [15:01] <Mightyena> Mari2: To edit your hosts file, launch Terminal, type sudo nano /private/etc/hosts and press Return.
#417 [15:01] <Mightyena> Mari2: The file will open in the Nano editor - it can be navigated using the arrow keys. After you have finished editing the file, press Control+O.
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#421 [15:13] * Zach is now known as Guest95340
#422 [15:14] <Guest95340> I can not open doors/interact with blocks or place blocks, but i can break blocks. This happens whether I am in singleplayer or on my own realm, which is where the problem started
#423 [15:15] <CubeTheThird> Guest95340, so your right-click is broken?
#424 [15:15] <Guest95340> basically
#425 [15:16] <CubeTheThird> Guest95340, first, make sure right-click is working in other things?
#426 [15:16] <Guest95340> oh my gosh
#427 [15:16] <Guest95340> i kno wwhat it is, thank you
#428 [15:16] <CubeTheThird> no problem :3
#429 [15:16] <Guest95340> sorry for wasting your time, have a great daay!!
#430 [15:16] <CubeTheThird> you too~
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#432 [15:19] * _souci_ [webchat@072-183-148-116.res.spectrum.com] has joined #minecrafthelp
#433 [15:20] <_souci_> How do get my minecraft to start up without it automatically crashing?
#434 [15:20] <CubeTheThird> _souci_, do you get a crash report?
#435 [15:20] <_souci_> yes
#436 [15:20] <CubeTheThird> _souci_, copy it onto http://paste.ubuntu.com and give the URL here.
#437 [15:22] <_souci_> done
#438 [15:22] <CubeTheThird> _souci_, give the link to your paste here
#439 [15:22] <_souci_> https://paste.ubuntu.com/p/yssZNNVHkC/
#440 [15:23] <CubeTheThird> _souci_, looks like an issue with your video drivers
#441 [15:23] <CubeTheThird> ??> _souci_ win/dxdiag
#442 [15:23] <Mightyena> _souci_: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#443 [15:29] <_souci_> do i give you the link to what i just pasted?
#444 [15:30] <CubeTheThird> yup!
#445 [15:30] <_souci_> https://paste.ubuntu.com/p/Dvw7x3RNMD/
#446 [15:30] <CubeTheThird> ok one moment
#447 [15:34] <CubeTheThird> _souci_, download and install https://downloadcenter.intel.com/download/29554/Intel-Graphics-Windows-10-DCH-Drivers?product=96551
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#452 [15:44] <_souci_> my computer wont let me install it
#453 [15:44] <CubeTheThird> _souci_, what happens?
#454 [15:45] <_souci_> let me try this other one to see if it works but it said that the version i was trying to install wasnt compatible
#455 [15:45] <_souci_> let me try this other one to see if it works but it said that the version i was trying to install wasnt compatible
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#458 [15:54] <_souci_> ok it says that the driver isnt validated for the computer
#459 [15:55] <CubeTheThird> _souci_, alright, looks like Dell is being dumb here. Can you download the 2nd option on the page? (the zip)
#460 [15:55] <CubeTheThird> or is that what you did?
#461 [15:55] <_souci_> yeah i did both
#462 [15:56] <CubeTheThird> _souci_, ok, did you extract the zip file into a folder somewhere?
#463 [15:56] <_souci_> yeah
#464 [15:56] <CubeTheThird> _souci_, cool, so you're 2 steps ahead of me. Can you open your device manager?
#465 [15:56] <CubeTheThird> or did you do this too..?
#466 [15:57] <_souci_> ill open it
#467 [15:58] <galampi> Using Java edition on Windows 10, 6 gigs of memory, nothing else running except Chrome. We have tried using Minecraft's install of Java, plus separate Java's 32 and 64 bit versions downloaded separately from Oracle. All exhibit the exact same behavior. You start the launcher, then click on the "Play" button. You see the Mojang splash screen. T
#468 [15:58] <galampi> he progress bar runs until about 90% and stalls. Then it just sits there. We have waited over 30 minutes but it is stuck. I have increased the memory from 2 Gigs to 4 Gigs and it's still the exact same behavior. Any ideas?
#469 [15:58] <CubeTheThird> galampi, run a malware scan
#470 [15:58] <CubeTheThird> ??> galampi av/adwcleaner
#471 [15:58] <Mightyena> galampi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#472 [15:58] <Mightyena> galampi: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#473 [15:58] <galampi> Okay.
#474 [15:59] <_souci_> what do i do in device manager
#475 [15:59] <CubeTheThird> _souci_, there, find your display adapter
#476 [15:59] <CubeTheThird> _souci_, right-click on the device, and choose Update. Browse your system, and choose the folder where you extracted the zip
#477 [16:03] <_souci_> ok im trying to update it now
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#479 [16:04] <_souci_> uh it says that the best one is already installed
#480 [16:12] <CubeTheThird> lovely... stupid Dell
#481 [16:12] <CubeTheThird> lemme see if I can find another option
#482 [16:15] <CubeTheThird> _souci_, hmm.. I'm wondering if I gave you the wrong one now. Try this one: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=95442
#483 [16:15] <CubeTheThird> for reference: https://bugs.mojang.com/browse/MC-32606
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#486 [16:19] <_souci_> never mind, i fixed it by going back to the first version of minecraft and taking off all of my texture packs lol
#487 [16:19] <_souci_> but thank you so much for your help
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#490 [16:34] <creeper4> Can you friend people on Minecraft Java?
#491 [16:34] <CubeTheThird> java edition does not have a friend system
#492 [16:34] <creeper4> Ok
#493 [16:34] <creeper4> Thank you
#494 [16:34] <CubeTheThird> 👍
#495 [16:34] <CubeTheThird> 👍
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#498 [16:40] <JhordanPG> In my Mojang account, until a while ago a KEY appeared to claim my Windows 10 account, does anyone know what happened to it or where can I find it?
#499 [16:40] <CubeTheThird> JhordanPG, do you mean you already redeemed a windows 10 key?
#500 [16:41] <JhordanPG> Don't redeem it, but now I want to redeem it and I don't have it.
#501 [16:41] <CubeTheThird> JhordanPG, sorry, but the offer expired on April 20th. If you did not redeem it by then, you will not have it anymore
#502 [16:41] <JhordanPG> Ohh, thanks..
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#505 [17:09] * BiggestIron [webchat@c-71-202-139-16.hsd1.ca.comcast.net] has joined #minecrafthelp
#506 [17:11] <BiggestIron> I have an error code, -805306369, and I cannot find what it means online. I can launch Minecraft, but the red bar gets near complete and then Minecraft stops responding
#507 [17:11] <CubeTheThird> BiggestIron, do a malware scan
#508 [17:11] <CubeTheThird> ??> BiggestIron av/adwcleaner
#509 [17:11] <Mightyena> BiggestIron: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#510 [17:11] <Mightyena> BiggestIron: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#511 [17:11] <BiggestIron> cheers
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#513 [17:15] * BiggestIron [webchat@c-71-202-139-16.hsd1.ca.comcast.net] has joined #minecrafthelp
#514 [17:15] <BiggestIron> The adware worked beautifully, thank you so much
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#519 [17:59] <J8> I bought Minecraft (Java) in 2013 and was trying to get the Windows 10 Version (Bedrock), but there's no option to redeem it for free, as it was supposed to be.
#520 [17:59] * Nik [webchat@c-68-48-26-38.hsd1.mi.comcast.net] has joined #minecrafthelp
#521 [18:00] <Nik> Question about low fps even with a high end pc. I have a pc that can run most modern games at 60 fps or more, but can only run Minecraft at around 15-20 fps. Have tried numerous fixes, including allocating more RAM and updating drivers to no avail. Any help?
#522 [18:01] <J8> Download Optifine
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#524 [18:08] * FlimsyKestrel78 [webchat@static24-72-129-250.r.rev.accesscomm.ca] has joined #minecrafthelp
#525 [18:08] <FlimsyKestrel78> Hello
#526 [18:08] <FlimsyKestrel78> I have a problem with minecraft
#527 [18:09] <FlimsyKestrel78> The thing is, I can log into minecraft on my other pc and mobile, both the website, and the launcher
#528 [18:10] <FlimsyKestrel78> But when I try to login through my main computer, it says that my info is wrong, on the launcher, and and on the the webite, It just doesnt log in at al
#529 [18:11] <FlimsyKestrel78> At this point, I think that it has something to do with my pc
#530 [18:11] <FlimsyKestrel78> Can anyone please give me any suggestion to help me be able to loginto my account and play minecraft
#531 [18:11] <FlimsyKestrel78> Thanks for any help!!
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#534 [19:43] * SparklyGalaxy10 [webchat@201.114.190.255] has joined #minecrafthelp
#535 [19:43] <SparklyGalaxy10> HI! Good evening.
#536 [19:44] <SparklyGalaxy10> So i was trying to play with my friends but it says that my Microsoft Account has some issues to connect with servers and friends.
#537 [19:44] <SparklyGalaxy10> Could you help me,please?
#538 [19:52] * Honkers [webchat@47.157.191.154] has joined #minecrafthelp
#539 [19:54] <Honkers> Hello I was attempting to login into a minecraft server, but forgot that my friend was on the account and spammed the connect to server until I got ip-banned and now can't login into minecraft.net. How long do these ip bans last for and how can I tell that the lock is off?
#540 [19:56] <CubeTheThird> Honkers, usually it's 3 hours. That being said, it's a violation of the EULA to share your account with someone else like that
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#542 [20:05] * Meowser [webchat@cpe-74-136-51-187.kya.res.rr.com] has joined #minecrafthelp
#543 [20:05] <Meowser> I am unable to login because i cant remember or reset my security questions
#544 [20:06] <CubeTheThird> Meowser, you'll have to contact Mojang support
#545 [20:06] <CubeTheThird> ??> Meowser mojang/email
#546 [20:06] <Mightyena> Meowser: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#547 [20:06] <Mightyena> Meowser: Note: Do NOT send more than one at a time.
#548 [20:07] <Meowser> ive submitted a request in regards to it, but the response was directed to resetting my password itself and not the questions
#549 [20:07] <Meowser> ive submitted a request in regards to it, but the response was directed to resetting my password itself and not the questions
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#551 [20:07] <Meowser> ive submitted a request in regards to it, but the response was directed to resetting my password itself and not the questions
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#554 [20:21] * tidepods [webchat@cpe-24-94-42-118.stny.res.rr.com] has joined #minecrafthelp
#555 [20:22] <tidepods> my game wont load past the mongjang logo?
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#557 [20:33] * alejo_osp_65 [webchat@179.51.114.19] has joined #minecrafthelp
#558 [20:35] <alejo_osp_65> hi the minecraft page doesnt let me in or log in, and it says that my token isnt valid, and i bought the minecraft java edition today
#559 [20:47] * Ezlar [webchat@ag117098.dynamic.ppp.asahi-net.or.jp] has joined #minecrafthelp
#560 [20:47] <Ezlar> /msg NickServ VERIFY REGISTER Ezlar fyofhiegoywt
#561 [20:48] <Ezlar> uhm
#562 [20:48] <Ezlar> That was a whoopsie...
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#570 [23:44] <TotoRub05> hi
#571 [23:45] <TotoRub05> i have a big problem
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#573 [23:50] * Simplex33 [webchat@172-4-154-140.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#574 [23:51] <Simplex33> Hello, this will sound odd but every time I close the game my computer crashes and auto reboots (more specifically my screen goes black and then no inputs work and the pc restarts on it's own). I thought it was a graphics card problem, but no other games of mine have done this, not even minecraft win. 10. Just java. I've also tried changing the vid
#575 [23:51] <Simplex33> eo settings, but no luck. I'm scared to play the game because I fear it will brick my pc. Any help with this? Thank you!