#1 [00:04] <Andrio> I kind of want to TeamViewer into that system to see what's going o
#2 [00:04] <Andrio> m
#3 [00:04] <Andrio> n*
#4 [00:04] <Simplex33> Can you elaborate on that?
#5 [00:05] <Andrio> Simplex33, do you know how to check the Event Viewer?
#6 [00:05] <Simplex33> I do not. I don't even know what that is.
#7 [00:07] <Andrio> Simplex33, would you be comfortable letting me connect to your PC using TeamViewer to see what's going on?
#8 [00:08] <Simplex33> How do I allow you to?
#9 [00:09] <Andrio> ??> Simplex33 tools/TeamViewer/quick-support
#10 [00:09] <Mightyena> Simplex33: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#11 [00:09] <Mightyena> Simplex33: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#12 [00:10] <Andrio> Simplex33, also, do you know the approximate time when this happened last?
#13 [00:12] <Simplex33> Just about 1 to ~3 hours ago, last I played
#14 [00:12] <Andrio> ok
#15 [00:13] <Simplex33> Again, It's weird because this issue hasn't happened with windows 10 edition. Only java
#16 [00:17] <Andrio> So the Event Viewer shows, in part, that 'The computer has rebooted from a bugcheck'
#17 [00:17] <Andrio> Not something I've seen before
#18 [00:19] <Andrio> Possible driver issue.
#19 [00:21] <Simplex33> Ok
#20 [00:22] <Andrio> Simplex33, let me know whether the Windows update and reinstalling the launcher fix it.
#21 [00:24] <Simplex33> How do I reinstall the launcher easily?
#22 [00:24] <Simplex33> The win. update is still going
#23 [00:24] <Andrio> Simplex33, uninstall it through the Windows Settings app and download it again
#24 [00:25] <Andrio> you can back up your saves if you're paranoid, but I don't believe this removes your saves.
#25 [00:53] * Simplex33 [webchat@172-4-154-140.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#26 [00:57] <Simplex33> Hello again. I did the windows update, and reinstalled the launcher, and still the issue persists, with a new thing I've noticed, where it has deleted two of my worlds that I loaded while testing to see if the problem was fixed. At least the worlds weren't extremely important. However, I have noticed that the problem does not happen when not in ful
#27 [00:57] <Simplex33> lscreen. I turned off fullscreen to see if that'd stop it, and for now, it has.
#28 [00:58] <Simplex33> I still don't understand why this issue is happening, but if we can't figure it out I guess I can live with the task bar in the way.
#29 [01:03] <Andrio> ??> Simplex33 win/DXDiag
#30 [01:03] <Mightyena> Simplex33: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#31 [01:05] <Simplex33> 7M6hDWD5rF
#32 [01:05] <Simplex33> I'm assuming that's what you need
#33 [01:07] <Andrio> Simplex33, try installing this driver: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580
#34 [01:14] <Simplex33> Ok, driver has been installed
#35 [01:18] <Simplex33> I'm going to attempt another test. I might disconnect from the chat if the system reboots again
#36 [01:22] <Simplex33> Ok! It didn't crash after two tests, so that driver install may have fixed it! The resolution is still off for some reason, but otherwise pc ending crashes aren't happening.
#37 [01:24] <Simplex33> Thank you for helping me. It means a lot, especially at a time of day as this. I'll keep proof-testing to see if I can fix the resolution, but otherwise the problem I came here to fix is resolved.
#38 [01:24] <Simplex33> Thank you!
#39 [01:49] * voxel [~voidtwist@173.244.208.35] has joined #minecrafthelp
#40 [02:54] * Alive [webchat@197.200.53.195] has joined #minecrafthelp
#41 [02:58] <Alive> Whenever it loads up the game launcher disappears and after a decent amount of time It apears once again with a window saying
#42 [02:58] <Alive> "ERROR Game crashed An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience" .The crash report is the following: https://paste.gg/p/anonymous/4a963cfbecf54224ae75b1742b1b46f6 ,How Do I fix this issue? Thank You in advance!
#43 [04:04] * Orion [webchat@ip3e835874.speed.planet.nl] has joined #minecrafthelp
#44 [04:06] <Orion> Hi guys. Quick question: Can https://bugs.mojang.com/browse/MCL-6550 be caused by faulty RAM? I've had the problem for a while now and nothing seems to fix it. Other games also sometimes break/hang. So I'm wondering if a faulty RAM stick could be the cause of this issue.
#45 [04:30] * shankarVi [webchat@116.86.236.202] has joined #minecrafthelp
#46 [04:33] <shankarVi> i cannot login minecarft launcher
#47 [05:14] * cre33p3er [webchat@cpc115210-nmal23-2-0-cust888.19-2.cable.virginm.net] has joined #minecrafthelp
#48 [05:18] <cre33p3er> Hi i already own the Jave edition for PC and would like to get the widows 10 beta version but dont want to have to pay for this again, is it possible to upgrade? i see some info online that says i just need to log into my account and should be offered the opportunity to download it from microsoft for free but i dont get that option(or can't see it
#49 [05:18] <cre33p3er> on my account) am i looking in the wrong place or have they stopped offering this?
#50 [05:25] <GreyVulpine> They've stopped
#51 [06:05] * Diegomarper [webchat@161.182.14.37.dynamic.jazztel.es] has joined #minecrafthelp
#52 [06:05] <Diegomarper> Hi, Game just doesn't start on Linux Mint or Ubuntu. I'm sending the java exception...
#53 [06:06] * motors [~Logic@64df-3bff-feca-6e82.v6.us-sjo1.upcloud.host] has quit. (Remote host closed the connection)
#54 [06:07] <Diegomarper> Well, It seems it's too long. I'll do it in pieces
#55 [06:08] <Diegomarper> [12:58:45 FATAL]: Unhandled exception in thread Thread[pool-2-thread-3,5,main]
#56 [06:08] <Diegomarper> com.google.gson.JsonSyntaxException: duplicate key: null
#57 [06:08] <Diegomarper> at com.google.gson.internal.bind.MapTypeAdapterFactory$Adapter.read(MapTypeAdapterFactory.java:190) ~[launcher.jar:1.6.91]
#58 [06:09] <Diegomarper> Before that everything was ok
#59 [06:10] <Diegomarper> How can I solve it?
#60 [06:10] <Andrio> ??> Diegomarper paste
#61 [06:10] <Mightyena> Diegomarper: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#62 [06:12] <Diegomarper> https://paste.ubuntu.com/p/cWJXtNZqrk/
#63 [06:21] <Diegomarper> How can I solve it?
#64 [06:22] <Andrio> ??> Diegomarper Linux/reinst
#65 [06:22] <Mightyena> Diegomarper: You may need to reinstall the locally installed files that Minecraft puts into place.
#66 [06:22] <Mightyena> Diegomarper: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#67 [06:24] <Diegomarper> It returns an error: sh: 0: getcwd() failed: No such file or directory
#68 [06:26] <Diegomarper> And when I get that script and execute it with sh minecraft_reinstall.sh then...
#69 [06:26] <Diegomarper> minecraft-reinst.sh: 7: minecraft-reinst.sh: Syntax error: "(" unexpected (expecting "}")
#70 [06:27] <Diegomarper> There's a sysntax error on that script.
#71 [06:30] <Andrio> Diegomarper, does replacing | sh with | bash make any difference
#72 [06:30] <Andrio> ?
#73 [06:30] <Diegomarper> I'm trying...
#74 [06:32] <Diegomarper> Yes, it worked now. I'm trying to play. Let's see If it's done its magic.
#75 [06:33] <Andrio> hm, what shell were you using before?
#76 [06:33] <Diegomarper> sh
#77 [06:34] <Diegomarper> Anyway, game's not working. Same error
#78 [06:34] <Diegomarper> It seems that script only deleted some json files (and made a backup of the old ones)
#79 [06:47] <Diegomarper> I'm having the same problem than before. How can I solve it?
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#84 [07:49] <jeresum> I recently purchased java for Windows 10, but I cannot get it to load so I can play. I have made sure my Windows is updated and my system shows no other updates needed. I have deleted and reloaded launcher via another internet system. I am unsure what else I have missed.
#85 [08:13] * Orion [webchat@ip3e835874.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#86 [08:26] * jeresum [webchat@host-69-145-183-38.bzm-mt.client.bresnan.net] has quit. (Quit: webchat.esper.net)
#87 [09:05] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#88 [09:41] * jeresum [webchat@host-69-145-183-38.bzm-mt.client.bresnan.net] has joined #minecrafthelp
#89 [09:43] <jeresum> I recently downloaded java. I am unable to play. I have made sure my system was updated. I have deleted and reloaded launcher, I have also done so from another internet, Is there something I am missing so I can play the game I paid for?
#90 [10:19] * scrob [webchat@ool-4571f9d7.dyn.optonline.net] has joined #minecrafthelp
#91 [10:20] <scrob> can't start game, get error message, The game crashed whilst initializing game
#92 [10:20] <scrob> Error: java.lang.RuntimeException: glCheckFramebufferStatus returned unknown status:36061
#93 [10:24] <scrob> can't start game, get error message, The game crashed whilst initializing game.
#94 [10:25] * scrob [webchat@ool-4571f9d7.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#95 [10:25] * Block_Head2006 [webchat@86.92.96.180] has joined #minecrafthelp
#96 [10:26] <Block_Head2006> I just bought the game but the screen is black when i open it?
#97 [10:39] * Emmy [webchat@61.6.237.181] has joined #minecrafthelp
#98 [10:40] <Emmy> I purchased Minecraft Java but I haven't receive any transaction stating that i bought it.
#99 [10:47] * Emmy [webchat@61.6.237.181] has quit. (Quit: webchat.esper.net)
#100 [11:07] * pikipoki [webchat@93-103-148-63.dynamic.t-2.net] has joined #minecrafthelp
#101 [11:08] <pikipoki> i have an issue of logging into account the error is
#102 [11:08] <pikipoki> An error prevented your request from being processed. Please try again.
#103 [11:08] <pikipoki> i tried for a cuple of days if thers anything i can do pls let me know
#104 [11:20] * bibblemip [webchat@162.154.81.46] has joined #minecrafthelp
#105 [11:20] <bibblemip> i've been trying to get support for weeks now
#106 [11:20] * ShiroShirt [webchat@bba534423.alshamil.net.ae] has joined #minecrafthelp
#107 [11:20] <bibblemip> i have had my account with java since 2011, i found out about the free windows 10 account DAYS after the deadline, can someone help me get the free windows 10 added to my account
#108 [11:21] <bibblemip> I think its ridiculous i barely missed the cutoff that i didnt know existed!
#109 [11:21] <ShiroShirt> Hi, I'm trying to purchase the java version but the official website doesn't load for me at all
#110 [11:21] <bibblemip> is this not a 1 on one support chate
#111 [11:21] <bibblemip> what is this
#112 [11:22] <pikipoki> guess not
#113 [11:31] <bibblemip> minecraft support is useless
#114 [11:31] * ShiroShirt [webchat@bba534423.alshamil.net.ae] has quit. (Quit: webchat.esper.net)
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#118 [12:08] * Smartboy7_ [webchat@cpc77100-renf7-2-0-cust739.14-1.cable.virginm.net] has quit. (Client Quit)
#119 [12:14] * CoveredEye [webchat@c-76-108-156-228.hsd1.fl.comcast.net] has joined #minecrafthelp
#120 [12:15] * Xeyame [~Xeyame@server-127prx.xeya.me] has quit. (Quit: Client quit)
#121 [12:15] <CoveredEye> I keep getting invalid password everytime I try to sign in, i've waited 24 hours and it still won't work
#122 [12:16] * Xeyame [~Xeyame@server-127prx.xeya.me] has joined #minecrafthelp
#123 [12:17] <bibblemip> Useless support
#124 [12:17] <bibblemip> i've waited weeks for help and get nothing
#125 [12:17] <bibblemip> ive been a member since 2011
#126 [12:18] <bibblemip> thanks for supporting customers
#127 [12:18] <CoveredEye> Oh wow
#128 [12:18] <CoveredEye> Is there a way I could get help on this?
#129 [12:22] * CoveredEye [webchat@c-76-108-156-228.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#130 [12:55] * alejo_osp_65 [webchat@179.51.114.19] has quit. (Quit: webchat.esper.net)
#131 [13:15] * flub [webchat@ool-18ba64ba.dyn.optonline.net] has joined #minecrafthelp
#132 [13:15] * flub [webchat@ool-18ba64ba.dyn.optonline.net] has quit. (Client Quit)
#133 [13:17] * sansthefan21 [webchat@066-169-211-124.res.spectrum.com] has joined #minecrafthelp
#134 [13:18] <sansthefan21> help! I can login to Minecraft.net with a Mojang username and password but it says I don't own the Minecraft game when I bought it a few days ago. I use the same email on Mojang that is assigned to my Minecraft account. why does it think I don't own Minecraft?
#135 [13:55] * johan [webchat@h-4-126-33.A193.priv.bahnhof.se] has joined #minecrafthelp
#136 [13:56] <johan> i have tried to reset my password but i dont get an email
#137 [14:15] * Anderson [webchat@138.0.227.210] has joined #minecrafthelp
#138 [14:15] <Anderson> hi
#139 [14:16] * Anderson [webchat@138.0.227.210] has quit. (Client Quit)
#140 [14:18] * anderson [webchat@138.0.227.210] has joined #minecrafthelp
#141 [14:18] <anderson> hi
#142 [14:18] <anderson> about 4 years ago i played minecraft, today i want to play again, but i don't remember my password and lost my email
#143 [14:19] <anderson> R u still there
#144 [14:27] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#145 [14:28] * Chris [webchat@cpc153813-brmb11-2-0-cust786.1-3.cable.virginm.net] has joined #minecrafthelp
#146 [14:29] <Chris> Evening folks - just installed Java (1.15.2) and when loading the game, the loading screen gets 85% full - then freezes, and is 'Not Repsonding'
#147 [14:29] <Chris> I've reinstalled, removed program files when doing so, checked for conflicting anti-virus software, and disabled Discord overlays.
#148 [14:30] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#149 [14:33] * marwan [webchat@188.50.49.41] has joined #minecrafthelp
#150 [14:35] <marwan> im unable to play the game whenever i press the 'play' button in my launcher its crashes and i get this message''GLFW error 65542: WGL: The driver does not appear to support OpenGL. Please bake sure you have up-to-date drivers (see aka.mc/mcdriver for instuctions).''
#151 [14:37] * Chris [webchat@cpc153813-brmb11-2-0-cust786.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#152 [14:37] <bibblemip> Support is so useless
#153 [14:37] <bibblemip> whats even the point
#154 [14:42] <marwan> agreed
#155 [15:03] * sansthefan21 [webchat@066-169-211-124.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#156 [15:11] * CMR2005 [webchat@cpe-172-75-206-88.sc.res.rr.com] has joined #minecrafthelp
#157 [15:11] <CMR2005> hello
#158 [15:13] <CMR2005> i am having problems logging in cause of the email getting deleted and i do not know the password what should i do?
#159 [15:15] * CMR2005 [webchat@cpe-172-75-206-88.sc.res.rr.com] has quit. (Client Quit)
#160 [15:22] * CMR2005 [webchat@cpe-172-75-206-88.sc.res.rr.com] has joined #minecrafthelp
#161 [15:23] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#162 [15:26] <CMR2005> my minecraft accounts email was deleted by my parents andi do not know my password what should i do?
#163 [15:27] * CMR2005 [webchat@cpe-172-75-206-88.sc.res.rr.com] has quit. (Client Quit)
#164 [15:39] * johan [webchat@h-4-126-33.A193.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#165 [16:32] * ShiroShirt [webchat@bba534423.alshamil.net.ae] has joined #minecrafthelp
#166 [16:32] <ShiroShirt> Hi, I'm trying to open minecraft.net but its not opening for me at all
#167 [16:42] * SrRicard0_ [webchat@187.158.116.73] has joined #minecrafthelp
#168 [16:42] <SrRicard0_> hello
#169 [16:43] <SrRicard0_> ayudaa
#170 [16:43] <SrRicard0_> por favor
#171 [16:46] * SrRicard0_ [webchat@187.158.116.73] has quit. (Client Quit)
#172 [17:05] * marc [webchat@c-73-233-216-57.hsd1.pa.comcast.net] has joined #minecrafthelp
#173 [17:06] <marc> im having the problem where my fullscreen is open on both monitors and only 1 works (i think the issue was MC-150369) and i was just wondering how to safely roll back my driver to the correct version
#174 [17:22] * jlax47 [webchat@pool-173-66-228-109.washdc.fios.verizon.net] has joined #minecrafthelp
#175 [17:24] <jlax47> Is it possible to find a list of DNS names or IP Addresses to allow through a whitelist on my firewall for Minecraft updates (I block outbound internet access on my kids wireless network). Currently each time my kids try to update minecraft it connects to a different server/ip address and even after a year of gameplay and updates I still find IP ad
#176 [17:24] <jlax47> dresses that need to be added to the whitelist.
#177 [17:46] * crazypaulkim [webchat@108-89-13-197.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#178 [17:46] <crazypaulkim> I am having issues with my minecraft server
#179 [17:46] <crazypaulkim> here is the error log
#180 [17:47] * marc [webchat@c-73-233-216-57.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#181 [17:47] <crazypaulkim> https://pastebin.com/ChEawjtL
#182 [18:07] * Bzbl [webchat@174-134-008-153.res.spectrum.com] has joined #minecrafthelp
#183 [18:07] <Bzbl> Hey
#184 [18:29] * Lil_Icarus [webchat@47.154.87.54] has joined #minecrafthelp
#185 [18:29] <Lil_Icarus> Somebody please help me, my account was stolen way back in 2017 and Customer Support please sending me automated emails. I want to play the game again but I just do not know what to do, please help me because this is getting incredibly frustrating...
#186 [18:31] <Lil_Icarus> I am begging at this point
#187 [18:32] <Lil_Icarus> a company of this margin having customer support this useless is quite impressive funnily enough
#188 [18:33] * Lil_Icarus [webchat@47.154.87.54] has quit. (Client Quit)
#189 [18:37] * sour [webchat@ip24-56-8-158.ph.ph.cox.net] has joined #minecrafthelp
#190 [18:39] <sour> Hey guys, my game keeps crashing and I believe it has something to do with using a 144hz monitor that I just got today, I haven't had this issue before. It crashes on multiple different versions of minecraft and it does not give me a crash report. Here are my dxdiag logs: https://paste.ubuntu.com/p/RnV9MTpgHC/ Thanks in advance
#191 [18:52] * iamoofingFUMING [webchat@99-145-224-85.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#192 [18:52] <iamoofingFUMING> I've been having a login problem with minecraft. I can't login onto minecraft.net or minecraft launcher but i can log into mojang. Anyone know how to fix this? thank you.
#193 [19:07] * rick [webchat@ool-18be4678.dyn.optonline.net] has joined #minecrafthelp
#194 [19:07] <rick> Can not find Transaction #
#195 [19:07] <rick> also do not get password reset emails?
#196 [19:08] * rick [webchat@ool-18be4678.dyn.optonline.net] has quit. (Client Quit)
#197 [19:14] * josh8 [webchat@138-229-133-202.res.spectrum.com] has joined #minecrafthelp
#198 [19:15] * sour [webchat@ip24-56-8-158.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#199 [19:17] * sour [webchat@ip24-56-8-158.ph.ph.cox.net] has joined #minecrafthelp
#200 [19:18] <josh8> okay so a little while ago i finally got my pc and i was playing on the version 1.7.10 first i played modded and it was going smooth and than i couldn't play anymore and it kept crashing with a opengl error saying no opengl context found in the current thread i cant even play the vanilla version of it either of 1.7.10 or 1.12.2
#201 [19:19] <josh8> this is the crash log
#202 [19:20] <josh8> 93828c841c0f43d28c09f796b5c07831
#203 [19:21] <josh8> https://paste.gg/p/anonymous/082d07777f1b4093b331dfc147c6fbd6
#204 [19:31] * puuwaiu [webchat@c-73-225-177-241.hsd1.wa.comcast.net] has joined #minecrafthelp
#205 [19:32] <iamoofingFUMING> i reset my password 3 time to the point of copy and pasta
#206 [19:32] <iamoofingFUMING> paste*
#207 [19:32] <puuwaiu> We purchased Minecraft for Java last night and it won't finish loading. It gets close to the end and then just stops. If I try to close it a message comes up that says Java(TM)Platform SE binary is not responding.
#208 [19:32] <iamoofingFUMING> it works on mojang but not one the others
#209 [20:09] <iamoofingFUMING> i require aid
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#211 [20:26] * sour [webchat@ip24-56-8-158.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
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#219 [21:25] * D2 [webchat@c-67-163-80-241.hsd1.ut.comcast.net] has joined #minecrafthelp
#220 [21:26] <D2> hey does anyone know how to fix the glfw 65542 error. I've updated my drivers and its still now working
#221 [22:24] * Mitka [webchat@23-126-203-141.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
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#224 [22:50] <D8> hey, im having issues with the GLFW-65542 error. anyone know how to fix this?
#225 [22:54] * tkasriel [webchat@c-73-241-105-194.hsd1.ca.comcast.net] has joined #minecrafthelp
#226 [22:56] <tkasriel> I don't know if this is the correct channel to talk about this, but I've been finding an increasing amount of people having issues with minecraft caused by the PUP Wondershare Compact (https://www.wondershare.net/), and would like to report it to be added to the list of known incompatible software; it seems be the cause of log in and connection iss
#227 [22:56] <tkasriel> ues
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