#1 [00:32] * mckennajoi [webchat@c-67-181-129-48.hsd1.ca.comcast.net] has joined #minecrafthelp
#2 [00:33] <mckennajoi> hello i would like to know how I can get a refund I did not mean to purchase this game
#3 [00:34] <mckennajoi> i have already sent an email and i would like to know when i will recieve my full refund
#4 [01:04] * uka [webchat@189.171.60.71] has joined #minecrafthelp
#5 [01:05] <uka> I want to secure my account, but I don't have access to my old email account
#6 [01:10] * uka [webchat@189.171.60.71] has quit. (Quit: webchat.esper.net)
#7 [01:25] * amoz [webchat@c49-177-41-122.eburwd21.vic.optusnet.com.au] has joined #minecrafthelp
#8 [01:31] <amoz> I'm always seeing blocks reappearing after being mined, but most of the bug reports I've seen so far are marked as resolved for this issue, or the issue is due to the server. I'm running the default game, how do I change servers to get a less annoying game?
#9 [01:39] <tkasriel> amoz this is an issue with your CPU not being powerful enough; decrease your render distance
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#12 [02:11] <leosw> Hi all. I'm currently in a scientific antarctica station for overwintering, and we only have one computer with internet, with a 220kbps link...
#13 [02:11] <leosw> Is there a way to download a minecraft installer package for a full offline install on my non internet connected computer?
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#17 [03:25] * simmmba [webchat@d40a2161.rev.stofanet.dk] has joined #minecrafthelp
#18 [03:26] <simmmba> i can´t see my coordinates in the debug screen
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#20 [04:08] * Buhda1508 [webchat@ip-5-186-121-165.cgn.fibianet.dk] has joined #minecrafthelp
#21 [04:09] <Buhda1508> Hi. I hve a problem with my MC. Can't open the game, but the laucher I can
#22 [04:14] * zoo_men [webchat@bzq-84-108-59-100.cablep.bezeqint.net] has joined #minecrafthelp
#23 [04:15] <Buhda1508> Hi
#24 [04:16] <Buhda1508> My Mincecraft won't start the game it self, but I got no problem with the launcher
#25 [04:25] <zoo_men> i have a mac computer and i can't login to my account in the Minecraft app or in the website. the login button isn't working, their is nothing helpfull in https://help.minecraft.net/hc/en-us that helps all of the things thare are if you cant log in change password... but i am able to connect on other computers. the problem is that my computer is un
#26 [04:25] <zoo_men> able to reach mojang's servers so it always saying that the password or email isn't correct
#27 [04:26] * zoo_men9 [webchat@bzq-84-108-59-100.cablep.bezeqint.net] has joined #minecrafthelp
#28 [04:26] <zoo_men9> i have a mac computer and i can't login to my account in the Minecraft app or in the website. the login button isn't working, their is nothing helpfull in https://help.minecraft.net/hc/en-us that helps all of the things thare are if you cant log in change password... but i am able to connect on other computers. the problem is that my computer is un
#29 [04:26] <zoo_men9> able to reach mojang's servers so it always saying that the password or email isn't correct
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#31 [05:08] * emad [webchat@88.201.4.158] has joined #minecrafthelp
#32 [05:10] <emad> Hello, I am having trouble with opening Minecraft, it keeps on crashing and I get this error Glfw error 65542 Wgl: The driverdoes not appear to support OpenGL.
#33 [05:10] <emad> I have tried updating my drivers and they are all updated, I tried reinstalling Java, and minecraft itself and it did not work, I also tried rebooting my pc and it did not work
#34 [05:11] <emad> Here's my dxdiag if it will be helpful https://paste.ubuntu.com/p/yK3xNmDZ32/
#35 [05:19] * NinaHwg [webchat@xdsl-85-197-60-200.nc.de] has joined #minecrafthelp
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#38 [07:12] * Tom_G [webchat@76-236-82-89.lightspeed.toldoh.sbcglobal.net] has joined #minecrafthelp
#39 [07:14] <Tom_G> Heyo. On my minecraft realm (current patch) I have collected a large number of diamond ore using silk touch. Just now I have crafted a gold pickax with fortune 3, however instead of causing extra diamonds to drop it causes the blocks to be destroyed dropping nothing! Why is this?
#40 [07:30] <Andrio> Because gold pickaxes suck.
#41 [07:44] * Steven [webchat@ip5f5ad5f6.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#42 [07:44] <Steven> i need help to transfer my copy of Minecraft to Mircosoft account
#43 [07:48] <Steven> Hello ?
#44 [07:55] * Nearly_yuji [webchat@net-109-117-235-32.cust.vodafonedsl.it] has joined #minecrafthelp
#45 [07:57] <Nearly_yuji> no longer recognizes me, makes me play the demo
#46 [08:51] * Alexutzz20 [webchat@host-2-100-107-99.as13285.net] has joined #minecrafthelp
#47 [08:53] <Alexutzz20> hy
#48 [09:04] * Cublovatts [webchat@0540633a.skybroadband.com] has joined #minecrafthelp
#49 [09:05] <Cublovatts> Trying to redeem bedrock edition after previously attempting to redeem a code (during the redemption period) and receiving the "no redemption codes left" message
#50 [09:06] <Cublovatts> Hence it wasn't my fault and I think I'm still entitled to a redemption code?
#51 [09:09] * FuryDesert [webchat@82.sub-174-208-15.myvzw.com] has joined #minecrafthelp
#52 [09:09] * FuryDesert [webchat@82.sub-174-208-15.myvzw.com] has joined #minecrafthelp
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#54 [09:13] * Cublovatts [webchat@0540633a.skybroadband.com] has quit. (Quit: webchat.esper.net)
#55 [09:14] * FuryDesert [webchat@82.sub-174-208-15.myvzw.com] has joined #minecrafthelp
#56 [09:19] <FuryDesert> Does anyone here have experience with OpenGL error 1285? I've been trying to solve this problem for weeks. My game will either freeze or black screen followed by "not responding". I have used DDU to completely remove my GPU drivers and installed the latest from Nvidia. I'm using the latest version of 64 bit Java and I've completely wiped my compute
#57 [09:19] <FuryDesert> r to no avail.
#58 [09:22] * Bertik232 [webchat@46.174.63.104] has joined #minecrafthelp
#59 [09:24] <FuryDesert> I have tried using OpenJDK instead aswell. None of my components are overclocked. I've tried both DCH and Standard drivers (Separately, of course.) I've tried different garbage collectors. I have tried different VBO, Vsync, etc combinations and messed around in the Nvidia control panel. ADWCleaner didn't seem to do anything either. Running the game
#60 [09:24] <FuryDesert> in safemode doesn't work either. I also installed the latest C++ redistributables and latest .NET framework and updated windows.
#61 [09:24] <Bertik232> i cant login to my minecraft account
#62 [09:26] <Bertik232> What am I supposed to do then?
#63 [09:33] * SkittlesJR [webchat@fixed-187-189-248-215.totalplay.net] has joined #minecrafthelp
#64 [09:35] <Bertik232> please help me with my account
#65 [09:35] <Bertik232> i can´t login
#66 [09:36] <SkittlesJR> it won't let me enter minecraft because I hit the login button when I already set all the passwords and email but it won't let me in
#67 [09:37] <Bertik232> me too
#68 [09:40] <SkittlesJR> can you help me
#69 [09:42] <SkittlesJR> who can help me
#70 [10:05] * o_dipper_o [webchat@105.235.130.148] has joined #minecrafthelp
#71 [10:05] <o_dipper_o> Can i have a free minecraft gift code ?
#72 [10:44] * stenberg [webchat@c-e025205c.07-288-6c756c1.bbcust.telenor.se] has joined #minecrafthelp
#73 [10:45] <stenberg> hello
#74 [10:46] <stenberg> im very new to minecraft, and found two enchantment books in a cave, infinity and mending, are these one time use for one item or is there a way i can use them on several? they seem really good
#75 [10:49] <Andrio> o_dipper_o, we don't give those here unfortunately
#76 [10:49] <Andrio> Bertik232, what happens when you try?
#77 [10:50] <Andrio> stenberg, enchanted books can be used only once; see https://minecraft.gamepedia.com/Anvil
#78 [11:02] <Bertik232> it says I don't have the correct password or email
#79 [11:02] <Andrio> ??> Bertik232 tools/HJT
#80 [11:02] <Mightyena> Bertik232: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#81 [11:02] <Mightyena> Bertik232: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#82 [11:05] * FuryDesert [webchat@82.sub-174-208-15.myvzw.com] has quit. (Quit: webchat.esper.net)
#83 [11:08] <Bertik232> There is
#84 [11:08] <Bertik232> https://paste.ubuntu.com/p/r2FfnYhTkh/
#85 [11:23] <Andrio> ??> Bertik232 info/MCLeaks
#86 [11:23] <Mightyena> Bertik232: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#87 [11:23] <Mightyena> Bertik232: To correct these, remove the tool, and remove all lines containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#88 [11:23] <Andrio> ??> Bertik232 win/hosts/edit
#89 [11:23] <Mightyena> Bertik232: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#90 [11:23] <Mightyena> Bertik232: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#91 [11:29] <Bertik232> how do I uninstall MCLeaks or AltDispenser tools?
#92 [11:33] <Andrio> Bertik232, should be enough to delete them and make the changes Mightyena told you to
#93 [12:17] * below [webchat@p4FED1B6C.dip0.t-ipconnect.de] has joined #minecrafthelp
#94 [12:18] <below> Hello, we are unable to connect two Macs running Minecraft Java Edition. Different accounts, not using Realm. Has anyone successfully done so? Are there known issues?
#95 [12:19] * o_dipper_o [webchat@105.235.130.148] has quit. (Quit: webchat.esper.net)
#96 [12:31] * _Godz_kiwi [webchat@93-42-46-102.ip85.fastwebnet.it] has joined #minecrafthelp
#97 [12:31] <_Godz_kiwi> I have a problem with the log in
#98 [12:31] <_Godz_kiwi> I have a problem with the log in
#99 [12:32] * _Godz_kiwi [webchat@93-42-46-102.ip85.fastwebnet.it] has left #minecrafthelp
#100 [12:33] * _Godz_kiwi [webchat@93-42-46-102.ip85.fastwebnet.it] has joined #minecrafthelp
#101 [12:35] <_Godz_kiwi> I have a problem with my account
#102 [12:37] * DoubleDribble05 [webchat@76.118.121.61] has joined #minecrafthelp
#103 [12:38] <DoubleDribble05> My ps4 minecraft frozen on the mojang screen
#104 [12:45] * DoubleDribble05 [webchat@76.118.121.61] has quit. (Quit: webchat.esper.net)
#105 [12:51] <Bertik232> What am I supposed to do if I have this
#106 [12:52] <Bertik232> 51.68.172.243 authserver.mojang.com
#107 [12:52] <Bertik232> 51.68.172.243 sessionserver.mojang.com
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#111 [13:10] * dead_pie [webchat@156.199.128.245] has joined #minecrafthelp
#112 [13:10] <dead_pie> hello ?
#113 [13:10] <dead_pie> ...
#114 [13:11] <macair> hi
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#116 [13:15] * steamer [webchat@156.199.128.245] has joined #minecrafthelp
#117 [13:17] <steamer> hello ?
#118 [13:17] <steamer> i have a question
#119 [13:18] * macair [webchat@84-253-216-95.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#120 [13:19] <steamer> should i start or nobody is here ?
#121 [13:20] <steamer> i guess no one is here
#122 [13:22] * steamero [webchat@156.199.128.245] has joined #minecrafthelp
#123 [13:22] <steamero> hello ?
#124 [13:22] * matt2 [webchat@pool-100-0-183-60.bstnma.fios.verizon.net] has joined #minecrafthelp
#125 [13:23] <steamero> i have a question
#126 [13:23] <matt2> Just downloaded minecraft for the first time, when i go to open it the game crashes. im on mac os catalina. what do i do?
#127 [13:24] <steamero> i have a minecraft account and i forgot the password but i am very sure my email is correct but i don't have my email anymore as i forgot its password as well is there any way i can restore my password
#128 [13:32] * Pol [webchat@147.161.92.79] has joined #minecrafthelp
#129 [13:35] <Pol> I have inadvertently deleted the account that I had and I can no longer access my mojang account, I can give you the receipt of the purchase of the premium account, need help please
#130 [13:43] * webrosc [~webrosc@cpc138562-newt42-2-0-cust90.19-3.cable.virginm.net] has joined #minecrafthelp
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#132 [13:57] * luke [webchat@sdbron9872w-grc-16-67-68-19-227.dsl.bell.ca] has joined #minecrafthelp
#133 [13:57] <luke> Hey, trying to get into minecraft again after a several year hiatus and cannot get logged in. I've tried the migration from premium to Mojang account but nothing happens when I submit. I can get errors if I intentionally mess up the credentials but otherwise nothing happens. I have reset my password to confirm the right email. Also interestingly, w
#134 [13:57] <luke> hen I use my old account name it says its not a valid username or password, but when I use my email no error comes up but nothing happens
#135 [14:09] * Kevko [webchat@94-210-82-48.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
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#138 [14:45] * kristianthekahn [webchat@ip24-255-7-242.tc.ph.cox.net] has joined #minecrafthelp
#139 [14:54] * HerpVonDerp [webchat@69-88-194-35.cst.watchcomm.net] has joined #minecrafthelp
#140 [14:55] <kristianthekahn> Hi, I'm experiencing a crast at start on my minecraft server - launching with java -Xms6G -Xmx6G -jar server.jar I get the following error: https://paste.gg/p/anonymous/9dfa45ae423e41579ad35fb28a85111a
#141 [14:55] <kristianthekahn> This was working fine until a lack of disk space forced me to move it to a different disk - been having this problem since. Any ideas?
#142 [14:55] <kristianthekahn> *crash
#143 [14:59] * Troy_569 [webchat@cpe-104-173-148-156.socal.res.rr.com] has joined #minecrafthelp
#144 [14:59] <Troy_569> hey
#145 [15:00] * Troy_569 [webchat@cpe-104-173-148-156.socal.res.rr.com] has quit. (Client Quit)
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#149 [15:09] * Nearly_yuji [webchat@net-109-117-235-32.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
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#151 [15:32] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has joined #minecrafthelp
#152 [15:33] * TheMistyBanana [webchat@97-120-120-118.ptld.qwest.net] has joined #minecrafthelp
#153 [15:37] <TheMistyBanana> I made The minecraft Java purchase and uploaded successfully but said my computer was to old
#154 [15:38] * tkasriel [webchat@c-73-241-105-194.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#155 [15:46] * Kermitpaul [webchat@c188-148-115-193.bredband.comhem.se] has joined #minecrafthelp
#156 [15:48] <Kermitpaul> I bought Minecraft Dungeons on the minecraft launcher, but Dungeons has it's own launcher and I need to buy it there if I'm going to download it.
#157 [16:35] * _Godz_kiwi [webchat@93-42-46-102.ip85.fastwebnet.it] has joined #minecrafthelp
#158 [16:35] <_Godz_kiwi> I have a problem with my account
#159 [16:39] * zkxs [~zkxs@ip70-178-126-58.ks.ks.cox.net] has joined #minecrafthelp
#160 [16:52] * _Godz_kiwi [webchat@93-42-46-102.ip85.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#161 [17:19] * Vosgamore [webchat@lfbn-mar-1-471-63.w90-73.abo.wanadoo.fr] has joined #minecrafthelp
#162 [17:19] <Vosgamore> Hello
#163 [17:19] <Vosgamore> I have a problem
#164 [17:20] <Vosgamore> I bought an account last year and I played, everything is going well but for a few weeks, when I try to connect, it tells me that I am "offline" yet my connection works well
#165 [17:31] * Vosgamore [webchat@lfbn-mar-1-471-63.w90-73.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#166 [17:32] * Vosgamore [webchat@lfbn-mar-1-471-63.w90-73.abo.wanadoo.fr] has joined #minecrafthelp
#167 [17:57] * NanjiGrosPipou [webchat@lfbn-ren-1-1472-122.w90-27.abo.wanadoo.fr] has joined #minecrafthelp
#168 [17:57] <NanjiGrosPipou> Hello, when I launch minecraft from the luncher, it hangs on the mojang image and displays "no longer responding". I uninstall minecraft and java and it still doesn't work. What should I do?
#169 [18:16] * Ploopf [webchat@172-5-205-17.lightspeed.ltrkar.sbcglobal.net] has joined #minecrafthelp
#170 [18:16] <Ploopf> Hi
#171 [18:17] <Ploopf> Oh okay!
#172 [18:17] <Ploopf> I just got minecraft today
#173 [18:17] <Ploopf> and when I clicked multiplayer
#174 [18:19] <Ploopf> It kept loading on forever and then I decided to make a server and made one and it says it cant load it meaning I cant join it and when I try to it says something like io.netty.channel something
#175 [18:20] <Ploopf> how do I fix this?
#176 [19:16] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. (Read error: Connection reset by peer)
#177 [19:24] * Cat [webchat@cpe-174-97-123-169.cinci.res.rr.com] has joined #minecrafthelp
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#179 [19:31] * Mayo [webchat@49.176.79.204] has joined #minecrafthelp
#180 [19:31] <Mayo> I was unaware that i only had until april 20th this year to redeem minecraft windows 10 edition for free
#181 [19:32] <Mayo> is there anyway that i can download it now since i owned java edition since before 2018?
#182 [19:34] * jos [webchat@71.206.9.15] has joined #minecrafthelp
#183 [19:34] <jos> refund
#184 [19:34] <jos> hi
#185 [19:35] <jos> hi
#186 [19:35] <Mayo> hello
#187 [19:35] <jos> hi i would like to get a refund
#188 [19:35] <Mayo> am i able to redeem minecraft windows 10 edition since i already own java edition
#189 [19:36] <Mayo> is there a way for me to do this even though it is past april 20th this year
#190 [19:36] <jos> i would like to get refund for java i got the game today
#191 [19:38] <jos> hi
#192 [19:40] * KindOne [kindone@h53.235.191.173.dynamic.ip.windstream.net] has quit. (Ping timeout: 190 seconds)
#193 [19:41] * mayo [webchat@49.176.79.204] has joined #minecrafthelp
#194 [19:41] <jos> hi
#195 [19:43] <mayo> hi, i was unaware that i had to redeem my free copy of Minecraft: Windows 10 Edition before the 20th of April this year. i purchased java edition before 2018 and was wondering if there is a way for me to still redeem windows 10 edition so i can cross platform play with my friends?
#196 [19:43] * jos [webchat@71.206.9.15] has quit. (Quit: webchat.esper.net)
#197 [19:45] * ManuMtz [webchat@177.225.138.28] has joined #minecrafthelp
#198 [19:46] <ManuMtz> Hi!
#199 [19:46] <ManuMtz> I can not login in my Minecraft Account since yestarday
#200 [19:46] * KindOne [kindone@h144.17.17.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#201 [19:47] <ManuMtz> I can not login in my Minecraft Account since yestarday
#202 [19:47] <mayo> hi, i was unaware that i had to redeem my free copy of Minecraft: Windows 10 Edition before the 20th of April this year. i purchased java edition before 2018 and was wondering if there is a way for me to still redeem windows 10 edition so i can cross platform play with my friends?
#203 [19:48] <ManuMtz> I can not login in my Minecraft Account since yestarday, and I left 24 hours for the account and nothing
#204 [19:50] * ManuMtz [webchat@177.225.138.28] has quit. (Client Quit)
#205 [19:50] <mayo> hi, i was unaware that i had to redeem my free copy of Minecraft: Windows 10 Edition before the 20th of April this year. i purchased java edition before 2018 and was wondering if there is a way for me to still redeem windows 10 edition so i can cross platform play with my friends?
#206 [19:54] * patty [webchat@71-211-171-66.hlrn.qwest.net] has joined #minecrafthelp
#207 [19:55] <patty> I am recieving Error: java.lang.IllegalStateException: failed to create a child event loop
#208 [19:56] * patty [webchat@71-211-171-66.hlrn.qwest.net] has quit. (Client Quit)
#209 [20:11] <mayo> hi, i was unaware that i had to redeem my free copy of Minecraft: Windows 10 Edition before the 20th of April this year. i purchased java edition before 2018 and was wondering if there is a way for me to still redeem windows 10 edition so i can cross platform play with my friends?
#210 [20:17] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#211 [20:17] * worstedsphere [webchat@pool-96-234-39-128.nwrknj.fios.verizon.net] has joined #minecrafthelp
#212 [20:19] <mayo> hi, i was unaware that i had to redeem my free copy of Minecraft: Windows 10 Edition before the 20th of April this year. i purchased java edition before 2018 and was wondering if there is a way for me to still redeem windows 10 edition so i can cross platform play with my friends?
#213 [20:20] * oleander [~kashike@159.192.187.51] has joined #minecrafthelp
#214 [20:24] <worstedsphere> Heyo! I've been running a mine craft server for a couple of months now, and recently I've been getting this error message when I try to join my server. io.netty.channel.abstractchannel$AnnotatedConnectException. Is there a way I could fix this?
#215 [20:27] * Shui [webchat@174-17-39-150.phnx.qwest.net] has joined #minecrafthelp
#216 [20:28] <Shui> My game only loads until the halfway point and crashes, ive tried ADWcleaner and restarted my computer but it still doesnt work, can someone help?
#217 [20:30] * Shui [webchat@174-17-39-150.phnx.qwest.net] has quit. (Client Quit)
#218 [20:41] * Shui [webchat@174-17-39-150.phnx.qwest.net] has joined #minecrafthelp
#219 [20:41] * Shui [webchat@174-17-39-150.phnx.qwest.net] has quit. (Client Quit)
#220 [20:49] <mayo> hi, i was unaware that i had to redeem my free copy of Minecraft: Windows 10 Edition before the 20th of April this year. i purchased java edition before 2018 and was wondering if there is a way for me to still redeem windows 10 edition so i can cross platform play with my friends?
#221 [21:06] * Sheo-Etch [webchat@172-127-92-188.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#222 [21:06] <Sheo-Etch> How long are support tickets supposed to take??
#223 [21:28] <mayo> hi, i was unaware that i had to redeem my free copy of Minecraft: Windows 10 Edition before the 20th of April this year. i purchased java edition before 2018 and was wondering if there is a way for me to still redeem windows 10 edition so i can cross platform play with my friends?
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#225 [21:36] * Jayce [webchat@112.206.111.7] has joined #minecrafthelp
#226 [21:37] <Jayce> hello, i have trouble opening my account, even after changing my password, it still says invalid email or password
#227 [21:40] <Jayce> hmm
#228 [21:42] <CubeTheThird> Jayce, have you used any Alt tools or unofficial launchers?
#229 [21:42] <Jayce> I did on this pc before
#230 [21:43] <CubeTheThird> Jayce, remove those tools, then we'll have to fix your hosts file
#231 [21:43] <CubeTheThird> ??> Jayce win/hosts/edit
#232 [21:43] <Mightyena> Jayce: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#233 [21:43] <Mightyena> Jayce: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#234 [21:44] <Jayce> Alright let me check the files first of the unofficial launchers so I can delete them.
#235 [21:47] <Jayce> Okay I have the hosts file opened in notepad
#236 [21:47] <Jayce> what's next
#237 [21:54] * Ian [webchat@112.206.111.7] has joined #minecrafthelp
#238 [21:58] <Jayce> how come i can open my account in mojang.com but not in minecraft.net
#239 [21:58] <Andrio> Jayce, remove all lines containing mojang from that file
#240 [21:59] <Jayce> then, save the file?
#241 [21:59] <Andrio> yes
#242 [22:02] * jacob [webchat@c-76-100-242-114.hsd1.md.comcast.net] has joined #minecrafthelp
#243 [22:02] <jacob> i cant login
#244 [22:03] <jacob> hello?
#245 [22:03] <CubeTheThird> jacob, what happens when you try?
#246 [22:03] <jacob> it says wrong email or password
#247 [22:03] <CubeTheThird> jacob, and I trust you've tried changing your password?
#248 [22:04] <jacob> i have 3 times
#249 [22:04] <CubeTheThird> jacob, have you used any Alt tools or unofficial launchers?
#250 [22:05] <jacob> no i have used minecraft windows 10
#251 [22:05] <CubeTheThird> jacob, are you using a VPN/Proxy?
#252 [22:06] <jacob> i don't know what a proxy is and no i am not using a vpn
#253 [22:06] <CubeTheThird> ??> jacob tools/hjt
#254 [22:06] <Mightyena> jacob: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#255 [22:06] <Mightyena> jacob: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#257 [22:07] <jacob> its going through
#258 [22:08] <jacob> or downloading
#259 [22:10] <jacob> https://paste.ubuntu.com/p/SP9vqk5jXC/
#260 [22:10] <jacob> there
#261 [22:10] <CubeTheThird> ??> jacob win/hosts/edit
#262 [22:10] <Mightyena> jacob: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#263 [22:10] <Mightyena> jacob: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#264 [22:14] <jacob> i dont understand im trying hold on
#265 [22:16] <jacob> 35.156.90.191 authserver.mojang.com
#266 [22:16] <jacob> 35.156.90.191 sessionserver.mojang.com
#267 [22:16] <jacob> is that it>
#268 [22:16] <jacob> ?
#269 [22:16] <CubeTheThird> jacob, yes. Remove those from the file, and save it
#270 [22:17] <jacob> ok and do i try now?
#271 [22:17] <CubeTheThird> jacob, yup that's right
#272 [22:17] <jacob> it worked!
#273 [22:18] <CubeTheThird> awesome!
#274 [22:18] <jacob> thank you
#275 [22:18] <CubeTheThird> no problem :3
#276 [22:18] <jacob> have a good rest of your night
#277 [22:53] <Jayce> Thank you for helping CubeTheThird Mightyena Andrio! Everything is fine now.
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#279 [22:54] * soytheboy [webchat@071-093-161-092.res.spectrum.com] has joined #minecrafthelp
#280 [22:54] <soytheboy> minecraft account will not log in after chainging password multiple times
#281 [22:56] <CubeTheThird> soytheboy, have you used any Alt tools or unofficial launchers?
#282 [22:56] <soytheboy> no
#283 [22:56] <CubeTheThird> soytheboy, are you using a VPN/Proxy?
#284 [22:56] <soytheboy> not at the moment
#285 [22:56] <CubeTheThird> ??> soytheboy tools/hjt
#286 [22:56] <Mightyena> soytheboy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#287 [22:56] <Mightyena> soytheboy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#288 [22:58] <soytheboy> https://paste.ubuntu.com/p/dW9SX9W9pd/
#289 [22:58] <CubeTheThird> ??> soytheboy win/hosts/edit
#290 [22:58] <Mightyena> soytheboy: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#291 [22:58] <Mightyena> soytheboy: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#292 [23:04] <soytheboy> https://paste.ubuntu.com/p/ZPQnghJFDC/
#293 [23:05] <CubeTheThird> soytheboy, remove those lines from that file, and save it
#294 [23:06] <soytheboy> now its just empty
#295 [23:06] * Ron_ [webchat@c-71-202-71-227.hsd1.ca.comcast.net] has joined #minecrafthelp
#296 [23:07] <CubeTheThird> soytheboy, cool. Now try logging in again
#297 [23:07] <soytheboy> to my minecraft account?
#298 [23:07] <CubeTheThird> yes
#299 [23:07] <Ron_> Hello I need help
#300 [23:08] <CubeTheThird> Ron_, with what?
#301 [23:08] <soytheboy> it still says invalid password or email
#302 [23:09] <CubeTheThird> ??> soytheboy win/dns
#303 [23:09] <Mightyena> soytheboy: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#304 [23:09] <soytheboy> then try logging in?
#305 [23:09] <CubeTheThird> yup
#306 [23:10] <soytheboy> it still says invalid email or password
#307 [23:11] <CubeTheThird> soytheboy, make sure your VPN is turned off. Are you certain you saved the hosts file when changing it?
#308 [23:12] <soytheboy> i clicked save and my vpn is off
#309 [23:12] <CubeTheThird> soytheboy, hmm. can you open cmd?
#310 [23:13] <soytheboy> yep
#311 [23:13] <CubeTheThird> soytheboy, run this: ping authserver.mojang.com
#312 [23:14] <soytheboy> it says The filename, directory name, or volume label syntax is incorrect.
#313 [23:15] <CubeTheThird> soytheboy, sorry.. what? What exactly did you enter into the command prompt?
#314 [23:15] <soytheboy> {"Status":"OK","Version":"1.0.0","Description":"Alternative authentication server.","Server":"authserver"}
#315 [23:17] <CubeTheThird> soytheboy, where did you get that?
#316 [23:18] <soytheboy> the link you sent me
#317 [23:18] <CubeTheThird> soytheboy, link? I asked you to run a command in the command prompt
#318 [23:19] <soytheboy> the authserver.mojang.com
#319 [23:20] <CubeTheThird> soytheboy, well in any case, the info you sent me tells me you did not save your hosts file correctly
#320 [23:20] <soytheboy> i went to the notepad deleted the 2 lines and pressed save
#321 [23:21] <CubeTheThird> soytheboy, and it didn't ask you where to save it right? You did open notepad as administrator?
#322 [23:22] <soytheboy> yes i ran notepad as adminstator typed in the code it sent me to the note pad deleted the 2 files and saved
#323 [23:22] <CubeTheThird> soytheboy, can you close it and re-open the notepad at that location?
#324 [23:22] <soytheboy> yes
#325 [23:23] <CubeTheThird> soytheboy, and it's still empty?
#326 [23:24] <soytheboy> no it still has the files even though i deleted them and saved
#327 [23:25] <CubeTheThird> soytheboy, and to be clear, you're using the official launcher from minecraft.net right ?
#328 [23:26] <soytheboy> yes
#329 [23:26] <CubeTheThird> soytheboy, can you delete the hosts file entirely?
#330 [23:26] <soytheboy> how would i do that?
#331 [23:27] <CubeTheThird> soytheboy, press Win + r, and in the box, enter this: %SystemRoot%\System32\drivers\etc\
#332 [23:28] <soytheboy> it brings up a bunch of diffrent text files
#333 [23:28] <CubeTheThird> soytheboy, good. One should be called hosts
#334 [23:28] <soytheboy> yep
#335 [23:28] <soytheboy> delete it?
#336 [23:28] <CubeTheThird> soytheboy, yuppers
#337 [23:29] <soytheboy> theres 2 host filest host and lmhost.sam
#338 [23:29] <CubeTheThird> soytheboy, just hosts
#339 [23:29] <soytheboy> ok
#340 [23:30] <soytheboy> i deleted hosts
#341 [23:30] <CubeTheThird> soytheboy, cool. Try logging in now
#342 [23:31] <soytheboy> it worked!
#343 [23:31] <soytheboy> thank you so much!
#344 [23:31] <CubeTheThird> awesome!
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