#1 [00:00] <ramenou> Hi, I,ve an account log time ago, I've receive an email who you have switch my account and now I can't connect to my account
#2 [00:01] <ramenou> my email is: rama__1991@hotmail.com
#3 [00:01] * Christian [webchat@47.148.91.194] has joined #minecrafthelp
#4 [00:02] <Christian> Hi im looking to refund my java edition minecraft i got it today but i meant to get the windows 10 edition
#5 [00:03] <Christian> Hello
#6 [00:03] <GreyVulpine> https://help.minecraft.net/hc/en-us/search/click?data=BAh7CjoHaWRsKwho5nzTUwA6CXR5cGVJIgxhcnRpY2xlBjoGRVQ6CHVybEkiVGh0dHBzOi8vaGVscC5taW5lY3JhZnQubmV0L2hjL2VuLXVzL2FydGljbGVzLzM2MDAzMDQ2MzU5Mi1Nb2phbmctcmVmdW5kcy1wb2xpY3kGOwdUOg5zZWFyY2hfaWRJIik2MTIzMGYzNS05ZWUxLTRkNDQtODAxZi00YzhjYzc4M2U5NTAGOwdGOglyYW5raQc%3D--f14f626e2c0cb097edbd6388f78a0520481b0b29
#7 [00:03] <GreyVulpine> https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#8 [00:04] <Ron_> Sorry I forgot to reply but I need help my game wont open
#9 [00:05] <Christian> I used a credit card to buy the game
#10 [00:06] <GreyVulpine> You'll need to send in a support ticket Christian
#11 [00:07] <GreyVulpine> Follow the above article
#12 [00:08] <Christian> Thank you i hope it goes good
#13 [00:11] <Christian> How will i get it refunded i meant to buy the Microsoft windows 10 edition
#14 [00:12] <GreyVulpine> You'll get the money back, where you'll use it to purchase the windows 10 version off the microsoft store page
#15 [00:13] * Ronnie [webchat@c-71-202-71-227.hsd1.ca.comcast.net] has joined #minecrafthelp
#16 [00:13] <Ronnie> I need help please
#17 [00:18] <Christian> can you send me directly to were i can make my refund.
#18 [00:18] <Christian> Please
#19 [00:21] <GreyVulpine> Christian - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#20 [00:23] <Christian> Thank you so much.
#21 [00:25] * dragon2861 [webchat@c-73-15-203-25.hsd1.ca.comcast.net] has joined #minecrafthelp
#22 [00:25] <dragon2861> I cant join realms due to the new COPPA laws. please help.
#23 [00:26] <Christian> Sent the request now what do i do.
#24 [00:26] <GreyVulpine> Christian - You wait.
#25 [00:26] <Christian> Okay thank you How long a day or so??
#26 [00:27] <GreyVulpine> Christian - That's not something we can answer. They'll answer when they get to your ticket
#27 [00:27] <GreyVulpine> dragon2861 - https://help.minecraft.net/hc/en-us/articles/360042221252-I-m-Getting-an-Error-When-Trying-to-Play-Realms-with-a-Child-Account
#28 [00:27] <dragon2861> Im on a java account
#29 [00:27] <dragon2861> that doesn't help me
#30 [00:27] <Christian> and will i get a email or what will happen when its going to be refunded?
#31 [00:28] <GreyVulpine> Christian - You'll see it in your credit card/bank account statement
#32 [00:28] <GreyVulpine> Christian - You'll see it in your credit card/bank account statement
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#34 [00:29] <Christian> Oh okay no email
#35 [00:32] <Christian> I have another question why did minecraft stop making the free codes to the windows 10 edition ?
#36 [00:36] <GreyVulpine> In short, it was just a short run of a promotion, people that purchased a java version of minecraft got a ticket to try out the windows 10 version for a little while
#37 [00:36] <GreyVulpine> That promotion has ended.
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#40 [00:50] <Christian> Oh okay well have a good night thank you bye
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#45 [01:24] <iDopeSkillz> Hello
#46 [01:24] <iDopeSkillz> I cant log in to my minecraft account for some reason
#47 [01:25] <iDopeSkillz> It always says me that my credentials are wrong. I have changed password 3 times and email once. The fast is that I can log in on account mojang but not on minecraft.net or to minecraft launcher
#48 [01:26] <iDopeSkillz> I dont know whats going on so I came here
#49 [01:27] <iDopeSkillz> And the most interesting part is I can log in to minecraft.net from my phone....
#50 [01:39] * Tissue [webchat@WNDR4500.umatilla.cable.eotnet.net] has joined #minecrafthelp
#51 [01:40] <Tissue> I am getting a failed to create a child event loop
#52 [01:40] <Tissue> i really don't know what to do
#53 [01:40] * iDopeSkillz [webchat@178-169-107.dynamic.cyta.gr] has joined #minecrafthelp
#54 [01:40] <iDopeSkillz> Can someone help me please? I dont have all day
#55 [01:41] <iDopeSkillz> I have sent so many emails but none of them helped me
#56 [01:41] <iDopeSkillz> I have sent so many emails but none of them helped me
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#58 [01:42] <iDopeSkillz> From my computer I cant log in to minecraft FOR SOME REASON. I AM TRYING SO MANY HOURS. I HAVE CHANGED 4 TIMES PASSWORD AND ONCE EMAIL BUT NOTHING IS WORKING. I CAN ONLY LOG IT TO ACCOUNT MOJANG. From my phone I can log in to minecraft.net for some reason
#59 [01:45] <Andrio> ??> iDopeSkillz tools/HJT
#60 [01:45] <Mightyena> iDopeSkillz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#61 [01:45] <Mightyena> iDopeSkillz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#62 [01:46] <iDopeSkillz> Hm a bit complicated
#63 [01:47] <iDopeSkillz> How I run as admin? Its not even a program
#64 [01:47] <iDopeSkillz> Oh I found it wait
#65 [01:48] <iDopeSkillz> wtf it says me its running but I dont see it anywhere running
#66 [01:50] <iDopeSkillz> https://paste.ubuntu.com/p/hzHVpKdtRc/
#67 [01:51] <iDopeSkillz> Mightyena
#68 [01:53] <Andrio> ??> iDopeSkillz info/MCLeaks
#69 [01:53] <Mightyena> iDopeSkillz: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#70 [01:53] <Mightyena> iDopeSkillz: To correct these, remove the tool, and remove all lines containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#71 [01:53] <Andrio> ??> iDopeSkillz win/hosts/edit
#72 [01:53] <Mightyena> iDopeSkillz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#73 [01:53] <Mightyena> iDopeSkillz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#74 [01:53] <iDopeSkillz> Tell me step by step what I have to do
#75 [01:53] <iDopeSkillz> from the start
#76 [01:53] <iDopeSkillz> How I remove mc leaks?
#77 [01:54] <Andrio> iDopeSkillz, should be enough to delete it and make the changes Mightyena told you
#78 [01:54] <iDopeSkillz> cant understand
#79 [01:54] <iDopeSkillz> How I remove mc leaks completely?
#80 [01:55] <iDopeSkillz> I have already deleted it
#81 [01:55] <Andrio> ok, good
#82 [01:55] <iDopeSkillz> after that?
#83 [01:55] <iDopeSkillz> To correct these, remove the tool, and remove all lines containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.?
#84 [01:56] <Andrio> ??> iDopeSkillz win/hosts/edit
#85 [01:56] <Mightyena> iDopeSkillz: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#86 [01:56] <Mightyena> iDopeSkillz: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#87 [01:57] <iDopeSkillz> the host files should I delete them all?
#88 [01:58] <iDopeSkillz> What lines should I remove from the host file?
#89 [01:59] <iDopeSkillz> Hm are you here?
#90 [02:01] <iDopeSkillz> Ok I removed 2 lines which were containing mojang
#91 [02:01] <iDopeSkillz> Now should I changed password?
#92 [02:03] <Andrio> iDopeSkillz, yes
#93 [02:03] <iDopeSkillz> Changed password
#94 [02:03] <iDopeSkillz> Am I done now?
#95 [02:03] <iDopeSkillz> Wow thanks a million
#96 [02:04] <iDopeSkillz> Never thought mc leaks was a scam
#97 [02:04] <iDopeSkillz> Thank you a lot!
#98 [02:04] <iDopeSkillz> Thank you a lot!
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#102 [02:48] <Nexttry> Hallo, i Can t log in. Ich hab a Microsoft Account, But in i want to log in there is a Message: something Ford wrong. Van somebody help please?
#103 [04:07] * pixelman3512 [webchat@lfbn-ren-1-457-119.w2-10.abo.wanadoo.fr] has joined #minecrafthelp
#104 [04:07] <pixelman3512> hello
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#106 [04:15] * qcCharizard [webchat@80-161-170-146-cable.dk.customer.tdc.net] has joined #minecrafthelp
#107 [04:16] <qcCharizard> Hello
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#116 [06:02] <rekube> Hello, i got trouble migrating my old minecraft account, someone may help me?
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#121 [07:09] <Rhaemond> Hello, I have a question regarding modding my minecraft: I'm currently using the latest version (1.15.2), if I download a mod for 1.15 like 1.15.1 or 1.15, will the mod still work? Sorry I used to mod this a long time ago and just went back to it now. Any answer will be greatly appreciated
#122 [07:20] * JepperDepper [webchat@85.191.187.20] has joined #minecrafthelp
#123 [07:20] <JepperDepper> hello why dont i get the Password Reset email?
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#125 [07:37] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#126 [07:58] * Rhiannon [webchat@athedsl-202134.home.otenet.gr] has joined #minecrafthelp
#127 [08:03] <Rhiannon> Hi! I have been having an issue with minecraft starting up over the past couple of days. I thought initially it was only in modded but it's happening in my vanilla instance too. Basically, I try to run the game and it just crashes. In fact, sometimes it crashes so hard that it breaks Discord and my browser and I have to close them via Task Manager.
#128 [08:03] <Rhiannon> The crash report states that "Possible reasons: The system is out of physical RAM or swap space or In 32 bit mode, the process size limit was hit", however I doubt this as it has 8 gigs allocated and it worked before...
#129 [08:03] <CubeTheThird> Rhiannon, copy the full crash report onto http://paste.ubuntu.com and give the URL here.
#130 [08:05] <Rhiannon> okay! https://paste.ubuntu.com/p/pcThgnJy9M/
#131 [08:07] <CubeTheThird> Rhiannon, may I ask why you're trying to allocate 8GB of memory to the game?
#132 [08:08] <Rhiannon> IIRC, that was the default(?). If not, it's because when I play minecraft I have nothing to do with my ram anyway so might as well?
#133 [08:09] <CubeTheThird> Rhiannon, ya that's a terrible idea. The default is 2GB, and I recommend you try sticking with that. There are no benefits to setting it so much higher
#134 [08:10] <Rhiannon> It never had any problems before, even with tabs and whatnot in the background but I'll sure try
#135 [08:10] <CubeTheThird> Rhiannon, I can't guarantee that this is the issue, but worth trying at least
#136 [08:11] <Rhiannon> Still crashes, sadly, and it looks like the same error too
#137 [08:11] <CubeTheThird> Rhiannon, new report please
#138 [08:13] <Rhiannon> oki-doki https://paste.ubuntu.com/p/M88dzwmVbX/
#139 [08:14] <CubeTheThird> Rhiannon, hmm something's not right... let's do a clean install of the game
#140 [08:14] <CubeTheThird> ??> Rhiannon win/reinst
#141 [08:14] <Mightyena> Rhiannon: You may need to reinstall the locally installed files that Minecraft puts into place.
#142 [08:14] <Mightyena> Rhiannon: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#143 [08:14] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#144 [08:27] <Rhiannon> Did that, it got halfway to booting up the game, stopped for some seconds and then crashed again (once again making Discord go dark, somehow). Same error as before
#145 [08:28] <CubeTheThird> Rhiannon, can you try turning off the discord overlay?
#146 [08:30] <Rhiannon> I did and tried to run the game again. The red loading bar got closer this time, but still crashed both it and Discord
#147 [08:34] <CubeTheThird> something really weird about that
#148 [08:34] <CubeTheThird> ??> Rhiannon tools/hjt
#149 [08:34] <Mightyena> Rhiannon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#150 [08:34] <Mightyena> Rhiannon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#151 [08:37] <Rhiannon> Ya think it could be malware? https://paste.ubuntu.com/p/Ztv5fT3RmZ/
#152 [08:38] <CubeTheThird> Rhiannon, are you using the official game launcher?
#153 [08:38] <Rhiannon> Yes, that's the only thing I'm certain of.
#154 [08:39] <Rhiannon> Never EVER downloaded an unofficial one
#155 [08:43] <CubeTheThird> Rhiannon, well I'll have you run a malware scan, though I'm not seeing anything in your report
#156 [08:43] <CubeTheThird> ??> Rhiannon av/adwcleaner
#157 [08:43] <Mightyena> Rhiannon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#158 [08:43] <Mightyena> Rhiannon: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#159 [08:43] * Lensenk [webchat@85.142.164.26] has joined #minecrafthelp
#160 [08:45] <Lensenk> When I try to enter the world or create a world, Minecraft crashed.
#161 [08:46] <Lensenk> "The game crashed whilst mouseclicked event handler
#162 [08:46] <Lensenk> Error: java.lang.IllegalStateException: failed to create a child event loop"
#163 [08:46] <CubeTheThird> ??> Lensenk tools/hjt
#164 [08:46] <Mightyena> Lensenk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#165 [08:46] <Mightyena> Lensenk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#166 [08:50] <Rhiannon> It showed some stuff but that's stuff that I know and trust and know for a fact they are not malware
#167 [08:51] <CubeTheThird> Rhiannon, oh really? Like what?
#168 [08:52] <Rhiannon> Trust me on this one
#169 [08:52] <Lensenk> Mightyena https://paste.ubuntu.com/p/WJM4Z32cNS/
#170 [08:53] <CubeTheThird> Lensenk, is this "Dr. Web" thing your anti-virus ?
#171 [08:54] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#172 [08:55] <Lensenk> Yes.
#173 [08:55] <CubeTheThird> Lensenk, it's likely blocking the game. You'll have to configure it to allow the game as an exception
#174 [08:57] <Lensenk> Ok.I will add the game to the list of exceptions and write.
#175 [08:57] <Rhiannon> Anyway.. I'll try to think of something.. Thanks for your time
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#177 [09:23] * Jbizz [webchat@88.202.249.17] has joined #minecrafthelp
#178 [09:23] <Jbizz> Trying to login to account on a new computer and it say invalid email and password
#179 [09:23] <Jbizz> But still works on the old device
#180 [09:24] <CubeTheThird> Jbizz, you've tried resetting the password?
#181 [09:24] <Jbizz> No
#182 [09:24] <Jbizz> it still works normally on the old device
#183 [09:24] <Jbizz> same everything
#184 [09:24] <CubeTheThird> Jbizz, you can login to minecraft.net on one, but not the other?
#185 [09:24] <Jbizz> Yes
#186 [09:24] <CubeTheThird> Jbizz, have you used any Alt tools or unofficial launchers?
#187 [09:25] <Jbizz> don't think so
#188 [09:25] <Jbizz> just downloaded the one on the site
#189 [09:25] <CubeTheThird> Jbizz, are you using a VPN/Proxy?
#190 [09:25] <Jbizz> nope
#191 [09:25] <CubeTheThird> ??> Jbizz tools/hjt
#192 [09:25] <Mightyena> Jbizz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#193 [09:25] <Mightyena> Jbizz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#194 [09:26] <Jbizz> what is it?
#195 [09:26] <CubeTheThird> Jbizz, it's a tool to scan for things installed and running on your PC. It's great to help us find things blocking the game from connecting or logging in
#196 [09:26] <Jbizz> don't know
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#198 [09:47] * puuwaiu [webchat@c-73-225-177-241.hsd1.wa.comcast.net] has joined #minecrafthelp
#199 [09:47] <puuwaiu> We purchased Minecraft for Java last night and it won't finish loading. It gets close to the end and then just stops. If I try to close it a message comes up that says Java(TM)Platform SE binary is not responding.
#200 [09:47] <CubeTheThird> puuwaiu, let's run a malware scan
#201 [09:47] <CubeTheThird> ??> puuwaiu av/adwcleaner
#202 [09:47] <Mightyena> puuwaiu: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#203 [09:47] <Mightyena> puuwaiu: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#204 [09:54] <puuwaiu> ok, running now.
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#206 [10:21] * hazza [webchat@218-101-105-75.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#207 [10:22] <hazza> hey ive owned minecraft for about 2 years now but for some reason it will only let me play the demo. im pretty sure i have the correct account but i cant even find any sing that i own it
#208 [10:25] <CubeTheThird> hazza, what was your minecraft username?
#209 [10:25] <hazza> HazzaPlayzFU
#210 [10:26] <CubeTheThird> hazza, well the name is still registered. Do you see it listed when logging in to account.mojang.com/me
#211 [10:26] <hazza> no
#212 [10:26] <CubeTheThird> hazza, that would suggest you're logging in with the wrong email address
#213 [10:27] <hazza> thats the thing i dont think i am... i only have one email adddress
#214 [10:27] <CubeTheThird> hazza, if you aren't able to find the right email, you'll have to contact Mojang support
#215 [10:27] <CubeTheThird> ??> hazza mojang/email
#216 [10:27] <Mightyena> hazza: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#217 [10:27] <Mightyena> hazza: Note: Do NOT send more than one at a time.
#218 [10:27] <Mightyena> hazza: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#219 [10:27] <Mightyena> hazza: Note: Do NOT send more than one at a time.
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#221 [10:35] * Dexy [webchat@ti0016q160-1418.bb.online.no] has joined #minecrafthelp
#222 [10:37] <Dexy> Hello im having huge problems getting expected FPS on my PC my specs are i9 9900k 32gb ram (8gb allocated to minecraft) and a RTX 2080 super
#223 [10:37] <Dexy> and im only getting closer to 100-200fps im expecting to see closer to 900 as ive seen people on i7's with gtx 1070 get 600+fps
#224 [10:38] <CubeTheThird> Dexy, what's the refresh rate of your monitor?
#225 [10:38] <Dexy> 165hrz
#226 [10:38] <CubeTheThird> Dexy, ok, and with vsync on, it still dips frequently below that?
#227 [10:39] <Dexy> no i dont have vsync turned on and if i do doesnt change anything sadly
#228 [10:39] <Dexy> so yeah still drops below
#229 [10:39] <CubeTheThird> Dexy, 1.15.2 vanilla?
#230 [10:39] <Dexy> yes
#231 [10:40] <CubeTheThird> Dexy, I recommend you reduce your render distance then
#232 [10:40] <Dexy> its set to 16
#233 [10:40] <Dexy> that should run fine
#234 [10:40] <CubeTheThird> Dexy, are you using any texture packs/data packs?
#235 [10:41] <Dexy> no its pure vanilla
#236 [10:41] <CubeTheThird> Dexy, ok, then you really don't need to allocate more than ~4 GB memory really
#237 [10:42] * lt_jryder [webchat@c-73-109-38-13.hsd1.wa.comcast.net] has joined #minecrafthelp
#238 [10:42] <Dexy> yeah i did try to only allocate 4 but that didnt change anything for me
#239 [10:42] <CubeTheThird> Dexy, what resolution is the game running at?
#240 [10:42] <Dexy> 2k @ 165 hrz
#241 [10:43] <CubeTheThird> Dexy, ya, try turning down the render distance then. In 1.15.2 they rebalanced how it prioritizes FPS and world generation stuff
#242 [10:44] <Dexy> okay ive halved the render distance now im getting 500fps so its closer to expected fps now but not perfect
#243 [10:45] <Dexy> why wont it give me the same fps at 16chunk render distance?
#244 [10:45] <CubeTheThird> Dexy, it's a complete waste to have it go over your refresh rate
#245 [10:45] <Dexy> i know
#246 [10:45] <CubeTheThird> Dexy, it's a lot more demanding doing 2K at a high refresh rate, simply put
#247 [10:46] <Dexy> yeah very true
#248 [10:47] * seekrets [webchat@5.34.129.117] has joined #minecrafthelp
#249 [10:47] <seekrets> hi
#250 [10:48] <CubeTheThird> hello seekrets
#251 [10:49] <seekrets> Can anyone help me with this problem? I am getting error code 65542 which is saying to make sure my drivers are up to date and when i do so my computer tells me i have the best possible drivers installed
#252 [10:50] <CubeTheThird> ??> seekrets win/dxdiag
#253 [10:50] <Mightyena> seekrets: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#254 [10:51] * lt_jryder [webchat@c-73-109-38-13.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#255 [10:54] <seekrets> Mightyena that doesnt help
#256 [10:55] <CubeTheThird> seekrets, you have to give the link to your report here
#257 [10:55] <seekrets> okay
#258 [10:55] <seekrets> so just paste the link into this chat?
#259 [10:55] <CubeTheThird> yes
#260 [10:56] <seekrets> https://paste.ubuntu.com/p/jbrKpT6RTT/
#261 [10:56] <seekrets> there
#262 [10:56] <CubeTheThird> seekrets, sorry but your system doesn't meet the minimum requirements for the game
#263 [10:57] <seekrets> I used to play on this same computer
#264 [10:57] <CubeTheThird> seekrets, let me guess, you upgraded it from Windows 7 to Windows 10
#265 [10:59] * Dexy [webchat@ti0016q160-1418.bb.online.no] has quit. (Quit: webchat.esper.net)
#266 [11:02] <seekrets> yes
#267 [11:03] * Mammabear [webchat@cpe-192-136-192-61.tx.res.rr.com] has joined #minecrafthelp
#268 [11:03] <seekrets> Is that a problem?
#269 [11:04] <Mammabear> My son just purchased Minecraft Java and we tried to download but it will only allow him to play in the demo mode. I tried uninstalling Java and reinstalling and it didn't help. He also has Minecraft windowns on this computer. He wants both because his little brothers computer can not do Minecraft windows.
#270 [11:08] * wally059 [webchat@pool-173-68-28-94.nycmny.fios.verizon.net] has joined #minecrafthelp
#271 [11:08] <CubeTheThird> Mammabear, can you login to account.mojang.com/me
#272 [11:08] <CubeTheThird> seekrets, couple things. Firstly, your graphics chip is so old, that is is not fully supported on Windows 10
#273 [11:09] <CubeTheThird> seekrets, the other is that version 1.15 of the game increased the minimum requirement for graphics, so it's possible you won't be able to play at all
#274 [11:09] <Mammabear> yes
#275 [11:10] <CubeTheThird> Mammabear, do you see Minecraft under "My Games" along with the username that was registered?
#276 [11:10] <Mammabear> yes
#277 [11:10] <CubeTheThird> Mammabear, ok, and to be sure, I imagine you used the same email + password when logging into the game itself right?
#278 [11:10] <Mammabear> yes
#279 [11:11] <seekrets> CubeTheThird So should i update my my graphics card?
#280 [11:11] <CubeTheThird> Mammabear, ok. It's possible the login happened before the registration finished completely. Can you try logging out of the game, and back into it?
#281 [11:11] <Mammabear> yes
#282 [11:11] <CubeTheThird> seekrets, you could certainly try doing that. The rest of your PC is still like 10 years old, but a new graphics card could work
#283 [11:12] <Mammabear> ok we are in
#284 [11:12] <Mammabear> thank you we figured it out
#285 [11:12] <CubeTheThird> Mammabear, ok. Still demo? or is it good?
#286 [11:12] <CubeTheThird> awesome!
#287 [11:12] <Mammabear> its good
#288 [11:12] <Mammabear> no demo
#289 [11:12] <seekrets> Im getting an entirely new gaming computer in september should i just wait?
#290 [11:13] <CubeTheThird> seekrets, ya I'd say wait
#291 [11:15] <seekrets> Would a 8Pack OrionX work its prebuilt but i there isnt a difference to personally built and prebuilt
#292 [11:15] <seekrets> but would that be a good pc?
#293 [11:16] <CubeTheThird> seekrets, umm.. am I seeing this right? that PC costs over 30k euros?
#294 [11:17] <seekrets> Yes
#295 [11:17] <CubeTheThird> that's a complete waste of money IMO
#296 [11:18] <seekrets> I´m getting it for 20k
#297 [11:18] <CubeTheThird> what are you planning on doing with it? That thing is both overkill, and a terrible value
#298 [11:20] <seekrets> I have the money to spend but i mainly stream games
#299 [11:21] <CubeTheThird> big waste of money IMO
#300 [11:21] <CubeTheThird> that hardware has 2 over the top PCs built into it
#301 [11:22] <CubeTheThird> most games wouldn't even take advantage of that hardware
#302 [11:22] <seekrets> Its either that or build my own
#303 [11:23] <seekrets> Which i can do but all the parts will come at different times
#304 [11:23] <CubeTheThird> you could literally pay someone to build one for you, and spend WAY less
#305 [11:23] <CubeTheThird> but really, I don't get how that is the only pre-built store you've looked at
#306 [11:23] <CubeTheThird> there are tons of places that sell pre-built PCs
#307 [11:24] <CubeTheThird> though I couldn't comment on which in Europe
#308 [11:26] * Ineedhelp [webchat@77.111.246.13] has joined #minecrafthelp
#309 [11:26] <Ineedhelp> Guys i need help
#310 [11:26] <CubeTheThird> Ineedhelp, with what?
#311 [11:26] <seekrets> Should i just get the ninja pc for memes
#312 [11:26] <Ineedhelp> it says Invalid password or username
#313 [11:26] <Ineedhelp> Even though it logs me into minecraft.net
#314 [11:27] <CubeTheThird> Ineedhelp, and you've tried resetting your password?
#315 [11:27] <Ineedhelp> yes
#316 [11:27] <Ineedhelp> it works in website not in launcher
#317 [11:27] <CubeTheThird> Ineedhelp, have you used any Alt tools or unofficial launchers?
#318 [11:27] <Ineedhelp> used tlauncher before this
#319 [11:27] <CubeTheThird> ??> Ineedhelp win/hosts
#320 [11:27] <Mightyena> Ineedhelp: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#321 [11:27] <Mightyena> Ineedhelp: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#322 [11:30] <Ineedhelp> how do i send
#323 [11:30] <Ineedhelp> It
#324 [11:30] * Ineedhelp [webchat@77.111.246.13] has quit. (Client Quit)
#325 [11:30] <CubeTheThird> Ineedhelp, copy the page link from your browser and give it here
#326 [11:31] * Hiru59 [webchat@154.38-201-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#327 [11:32] * seekrets [webchat@5.34.129.117] has quit. (Quit: webchat.esper.net)
#328 [11:34] <Hiru59> Hey, I've a problem, when I Launch minecraft from the launcher, the screen with "mojang" appears, but just aftern there is a black screen, and i'm back on the launcher. It says that un unexcepted error has occured and the game has crashed. here is the link that it told me to send
#329 [11:34] <Hiru59> https://paste.ubuntu.com/p/HHXhmyjYZw/
#330 [11:36] <CubeTheThird> Hiru59, ok one moment
#331 [11:37] <CubeTheThird> Hiru59, download and install the Windows 10 64 bit Radeon software: https://www.amd.com/en/support/apu/amd-series-processors/amd-a6-series-apu-for-laptops/a6-7310-radeon-r4-graphics
#332 [11:38] <Hiru59> I started to download it
#333 [11:47] * Dryzer [webchat@178-221-105-239.dynamic.isp.telekom.rs] has joined #minecrafthelp
#334 [11:48] * laugh_and_beats [webchat@c-24-10-171-21.hsd1.ut.comcast.net] has joined #minecrafthelp
#335 [11:49] <Dryzer> Im having a problem where when ever i try to login on my minecraft acc its says that im not connected to the internet when i clearly am how do i fix this i tried reinstalling and restarting my computer and router
#336 [11:49] <CubeTheThird> ??> Dryzer tools/hjt
#337 [11:49] <Mightyena> Dryzer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#338 [11:49] <Mightyena> Dryzer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#339 [11:49] <laugh_and_beats> Hello. I have lost access to my account. The last time I logged in was before minecraft came to xbox. I don't remember my password, but I recall some of the details regarding the payment for the account. Please help.
#340 [11:50] <CubeTheThird> laugh_and_beats, contact Mojang support
#341 [11:50] <CubeTheThird> ??> laugh_and_beats mojang/email
#342 [11:50] <Mightyena> laugh_and_beats: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#343 [11:50] <Mightyena> laugh_and_beats: Note: Do NOT send more than one at a time.
#344 [11:50] <laugh_and_beats> I think I've done that twice before and never got a response.
#345 [11:50] <laugh_and_beats> Twice over the course of some years.
#346 [11:50] <laugh_and_beats> There's no e-mail associated with my minecraft account.
#347 [11:50] <CubeTheThird> laugh_and_beats, have you received any of the automatic response messages?
#348 [11:51] <laugh_and_beats> I don't remember.
#349 [11:51] <CubeTheThird> laugh_and_beats, can you check..?
#350 [11:53] <laugh_and_beats> I have this e-mail from last june: " Thanks for signing up for a Mojang account!
#351 [11:53] <laugh_and_beats> Here's the verification code you need to continue with your purchase of Minecraft: "
#352 [11:53] <Dryzer> Mightyena is a bot?
#353 [11:53] <CubeTheThird> Dryzer, yes
#354 [11:54] <CubeTheThird> laugh_and_beats, normally when sending in a support request, you'd get an automatic response with a case number. If you don't have that, it's possible you aren't receiving Mojang's emails. You might need to contact them using a different email address
#355 [11:57] * Xeyame [~Xeyame@server-127prx.xeya.me] has quit. (Quit: Client quit)
#356 [11:57] <laugh_and_beats> Thanks for the advice. This form seems slightly different than what I filled out before, so I'll give it a shot.
#357 [11:58] <Dryzer> Where do i send the link?
#358 [11:58] <CubeTheThird> Dryzer, just paste it here
#359 [11:58] <Dryzer> https://paste.ubuntu.com/p/Bqq9RKjgp8/
#360 [11:58] <laugh_and_beats> Your request was successfully submitted.
#361 [11:58] <laugh_and_beats> So I should expect an automated e-mail?
#362 [11:58] * Xeyame [~Xeyame@server-127prx.xeya.me] has joined #minecrafthelp
#363 [11:59] <CubeTheThird> laugh_and_beats, you should yes
#364 [11:59] <CubeTheThird> Dryzer, are you using a VPN/Proxy?
#365 [11:59] <laugh_and_beats> I got it. Thanks
#366 [11:59] <CubeTheThird> 👍
#367 [11:59] <Dryzer> nope
#368 [11:59] <CubeTheThird> hmm
#369 [11:59] <CubeTheThird> Dryzer, can you open cmd
#370 [11:59] <Dryzer> i did
#371 [12:00] <CubeTheThird> Dryzer, run this command: ping authserver.mojang.com
#372 [12:01] <Dryzer> min max and average are 0
#373 [12:01] <CubeTheThird> Dryzer, what IP address did it give you?
#374 [12:03] * Luke [webchat@c-73-199-93-236.hsd1.nj.comcast.net] has joined #minecrafthelp
#375 [12:03] <Dryzer> 127.0.0.1 if that is an IP address
#376 [12:03] <CubeTheThird> Dryzer, ahh yup there's the issue
#377 [12:03] <CubeTheThird> Dryzer, we'll have to change your DNS server
#378 [12:03] <CubeTheThird> ??> Dryzer net/dns/public
#379 [12:03] <Mightyena> Dryzer: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#380 [12:03] <Mightyena> Dryzer: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#381 [12:03] <Luke> I'm having trouble connecting to a server.
#382 [12:04] <CubeTheThird> Luke, what trouble?
#383 [12:04] <Luke> My friend created a server and invited me and it is not popping up
#384 [12:04] <CubeTheThird> Luke, which version of the game?
#385 [12:04] <Luke> Bedrock
#386 [12:05] <Luke> 1.14
#387 [12:06] <CubeTheThird> Luke, ah. Sorry I don't really know then. We mainly do Java edition help here, but you can try asking on the discord: https://discord.gg/58Sxm23
#388 [12:06] <Luke> Ok, thanks!
#389 [12:06] * Ronnie [webchat@c-71-202-71-227.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#390 [12:10] <Dryzer> i just follow the instructions from the site
#391 [12:10] <CubeTheThird> Dryzer, yup. Once you've finished that, we might need to flush the dns cache
#392 [12:10] <CubeTheThird> ??> Dryzer win/dns
#393 [12:10] <Mightyena> Dryzer: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#394 [12:21] <Dryzer> it says that i need to restart the connection that i selected in step 3 i selected Ethernet does that mean i need to restart the router?
#395 [12:22] <CubeTheThird> Dryzer, no. If it's just ethernet, you have to disconnect and reconnect your ethernet
#396 [12:22] * Hiru59 [webchat@154.38-201-80.adsl-dyn.isp.belgacom.be] has quit. (Quit: webchat.esper.net)
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#398 [12:25] * Hiru59 [webchat@154.38-201-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#399 [12:25] <Ant6> Hi, my daughter downloaded minecraft IOS and now cant log in
#400 [12:26] <Hiru59> AMD radeon restarted the computer and said that the installation will continue after restarting but it does'nt continue
#401 [12:27] <CubeTheThird> Hiru59, hmm alright.. can you try playing again?
#402 [12:27] * Hiru59 [webchat@154.38-201-80.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
#403 [12:27] * Agne [webchat@78.33.71.182] has joined #minecrafthelp
#404 [12:28] <Ant6> Keep getting and error message that says "Sorry, something went wrong. Giver it another try later or try on Xbox.com. It does the same thing there
#405 [12:28] <Agne> Hi, i
#406 [12:28] <CubeTheThird> Ant6, you'll have to contact xbox support for help with the account
#407 [12:28] <Agne> I bought minecraft java for mac but i wanted windows 10 instead, can you please convert it for me
#408 [12:28] <CubeTheThird> Agne, the Windows 10 edition is only for windows 10. You can however request a refund
#409 [12:28] <CubeTheThird> ??> Agne mojang/email
#410 [12:28] <Mightyena> Agne: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#411 [12:28] <Mightyena> Agne: Note: Do NOT send more than one at a time.
#412 [12:29] * Hiru59 [webchat@154.38-201-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#413 [12:29] <wally059> can i use my Minecraft for Windows 10 product code on my Mac?
#414 [12:29] <Hiru59> AMD radeon restarted the computer and said that the installation will continue after restarting but it does'nt continue
#415 [12:29] * Dryzer [webchat@178-221-105-239.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#416 [12:29] * Ant6 [webchat@165.255.75.165] has quit. (Quit: webchat.esper.net)
#417 [12:29] <CubeTheThird> wally059, you can redeem the code on a Microsoft account, but that edition is only for Windows 10
#418 [12:30] <CubeTheThird> Hiru59, hmm alright.. can you try playing again?
#419 [12:30] <wally059> so if i want to use on my Mac, i have to purchase a separate code?
#420 [12:30] <Hiru59> okay
#421 [12:30] <CubeTheThird> wally059, only the Java edition is available for Mac
#422 [12:31] * Agne [webchat@78.33.71.182] has quit. (Client Quit)
#423 [12:31] <wally059> can i use my "Minecraft for Windows 10" code for the Java edition on the Mac?
#424 [12:31] <CubeTheThird> wally059, you cannot
#425 [12:31] <wally059> thx
#426 [12:31] <CubeTheThird> wally059, at least, assuming it's the Windows 10 edition (bedrock) code
#427 [12:32] <Hiru59> Glfw error 665i don't know
#428 [12:32] <Hiru59> gl not supported
#429 [12:32] <Hiru59> and my extern screen doesn't work anymore
#430 [12:32] <CubeTheThird> Hiru59, uhh.. can you try the AMD driver installer again? It does sound like it didn't finish installing
#431 [12:33] <Hiru59> okay
#432 [12:34] <Hiru59> 64 bit edition right ?
#433 [12:34] <CubeTheThird> yup!
#434 [12:34] <Hiru59> i don't find the installer in my folders
#435 [12:35] <CubeTheThird> would be in your downloads, no?
#436 [12:35] <Hiru59> yes i found it thanks
#437 [12:38] <Hiru59> so the no work of my extern screen is normal ?
#438 [12:38] <CubeTheThird> Hiru59, I could see that happening if the driver wasn't installed properly
#439 [12:38] <Hiru59> okay
#440 [12:39] * Dryzer [webchat@178-221-105-239.dynamic.isp.telekom.rs] has joined #minecrafthelp
#441 [12:39] <Hiru59> oh the installation is edfferent, with a time
#442 [12:39] <Dryzer> am i in the same room
#443 [12:39] <Hiru59> different*
#444 [12:39] <CubeTheThird> Dryzer, there's only 1
#445 [12:39] <Dryzer> ok
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#448 [12:45] * Hiru59 [webchat@154.38-201-80.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#449 [12:46] <Hiru59> I finished the installation and restarted computer but when i launch minecraft, there's still the same error :/
#450 [12:46] <CubeTheThird> Hiru59, can you make a new dxdiag report?
#451 [12:46] <Hiru59> okay
#452 [12:47] <Hiru59> sure
#453 [12:47] * Dryzer [webchat@178-221-105-239.dynamic.isp.telekom.rs] has joined #minecrafthelp
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#455 [12:48] <Dryzer> what was i supposed to do when im done again?
#456 [12:48] <CubeTheThird> Dryzer, try logging in again
#457 [12:48] <Hiru59> https://paste.ubuntu.com/p/S5hh9RZh4s/
#458 [12:49] <CubeTheThird> Hiru59, well the drivers have definitely updated. Do you only have 1 screen going?
#459 [12:49] <Dryzer> same message
#460 [12:50] <CubeTheThird> hmm
#461 [12:50] <CubeTheThird> Dryzer, can you open cmd again?
#462 [12:50] <Hiru59> what do you mean ?
#463 [12:50] <Hiru59> one computer ?
#464 [12:51] <Dryzer> yep
#465 [12:51] <CubeTheThird> Hiru59, I thought you said you were using an external screen?
#466 [12:51] <Hiru59> yes it's a portable computer
#467 [12:51] <Hiru59> there's one more in my house but we only use it for school
#468 [12:52] <CubeTheThird> Hiru59, ok, but taht screen is the only screen then right?
#469 [12:52] <Hiru59> so i have two computers
#470 [12:52] <Hiru59> yes
#471 [12:52] <Hiru59> the basic screen of the coputer is black
#472 [12:52] <Hiru59> computer*
#473 [12:52] <Hiru59> cause it show it on the extern
#474 [12:53] <CubeTheThird> Hiru59, can you set the screen to run in it's native resolution?
#475 [12:53] <Hiru59> how can i do it ?
#476 [12:53] <Hiru59> wait i get it
#477 [12:54] <Hiru59> i set the extern screen right ?
#478 [12:54] <CubeTheThird> yes?
#479 [12:55] <Hiru59> there's no resolution paramter
#480 [12:55] <Hiru59> setting*
#481 [12:55] <CubeTheThird> Hiru59, it's normally called Display resolution, or something like that
#482 [12:55] <CubeTheThird> Hiru59, right-click on the desktop background, -> Display Settings
#483 [12:56] <Dryzer> i opened cmd
#484 [12:56] <Hiru59> in display setting there is aspect ratio, sharpness, dynamic contrast, displayport, and reset display settings
#485 [12:56] * spazio2323 [webchat@93-36-222-56.ip62.fastwebnet.it] has joined #minecrafthelp
#486 [12:56] <CubeTheThird> Dryzer, ping authserver.mojang.com
#487 [12:57] <Dryzer> 127.0.0.1
#488 [12:57] <CubeTheThird> ??> Dryzer win/hosts
#489 [12:57] <Mightyena> Dryzer: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#490 [12:57] <Mightyena> Dryzer: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#491 [12:57] <spazio2323> Buongiorno , il sistema mo da errorre... non mi fa collegare al mio account
#492 [12:58] <CubeTheThird> ??> spazio2323 lang/it
#493 [12:58] <Mightyena> spazio2323: Parliamo solo Inglese qui. Puoi usare, se vuoi, un traduttore come https://translate.google.com/#it/en
#494 [12:58] <Hiru59> in display setting there is aspect ratio, sharpness, dynamic contrast, displayport, and reset display settings
#495 [12:58] * spazio2323 [webchat@93-36-222-56.ip62.fastwebnet.it] has quit. (Client Quit)
#496 [12:58] <Hiru59> wich one is the good one ?
#497 [12:58] <CubeTheThird> Hiru59, do you have advanced display settings?
#498 [12:59] <Hiru59> yes
#499 [12:59] <Hiru59> wait no
#500 [13:00] <Hiru59> but the resolution is 1080P
#501 [13:00] <Hiru59> it's written with a hdmi logo
#502 [13:00] <CubeTheThird> Hiru59, really? your report says this: Current Mode: 1366 x 768 (32 bit) (59Hz)
#503 [13:01] <Dryzer> https://paste.ubuntu.com/p/qDzCvcDCv2/
#504 [13:01] <Hiru59> yes, there a hdmi logo and Resolution : 1080P
#505 [13:01] <CubeTheThird> Hiru59, umm.. can you show me a screenshot of what you mean?
#506 [13:01] <Hiru59> okay
#507 [13:01] <CubeTheThird> Dryzer, remove the two lines with mojang in it, and save the file
#508 [13:02] <Hiru59> i have to go on my phone so
#509 [13:02] <Hiru59> can i send a photo here ?
#510 [13:02] <Hiru59> wait i have a solution
#511 [13:02] <Hiru59> just wait
#512 [13:02] <CubeTheThird> ..?
#513 [13:03] <Dryzer> https://paste.ubuntu.com/p/KjV4ykxSK7/
#514 [13:03] <CubeTheThird> Dryzer, good. Save that and try logging in again
#515 [13:04] <Hiru59> https://cdn.discordapp.com/attachments/643054610721931274/709465768693202995/20200511_200314.jpg
#516 [13:04] <CubeTheThird> Hiru59, no.. that's not what I mean
#517 [13:04] <Hiru59> what do i have to do so ?
#518 [13:04] <CubeTheThird> Hiru59, go to your PC control panel
#519 [13:04] <CubeTheThird> Hiru59, from the start menu
#520 [13:05] * Xeyame [~Xeyame@server-127prx.xeya.me] has quit. (Quit: Client quit)
#521 [13:05] <Hiru59> yes
#522 [13:05] <CubeTheThird> Hiru59, there you should see Display Settings
#523 [13:05] <Dryzer> Thank you so much but i have one last question
#524 [13:06] <Dryzer> what happened to CubeTheSecond
#525 [13:06] <CubeTheThird> I ate him
#526 [13:06] <Dryzer> F
#527 [13:06] <Dryzer> bye
#528 [13:07] <Hiru59> it's in material and audio ?
#529 [13:07] * Dryzer [webchat@178-221-105-239.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#530 [13:07] <CubeTheThird> Hiru59, yes
#531 [13:08] <Hiru59> 1920 x 1080 Pixel Resolution 24” LCD Display
#532 [13:08] <Hiru59> how i chnge it ?
#533 [13:08] <CubeTheThird> Hiru59, can you send me a new screenshot?
#534 [13:08] <Hiru59> okay
#535 [13:09] <Hiru59> but it's in french :/
#536 [13:09] <CubeTheThird> I can read French
#537 [13:09] <Hiru59> okay
#538 [13:10] <Hiru59> https://media.discordapp.net/attachments/643054610721931274/709467303850410004/JPEG_20200511_200944.jpg?width=320&height=427
#539 [13:10] * Xeyame [~Xeyame@server-127prx.xeya.me] has joined #minecrafthelp
#540 [13:11] <CubeTheThird> Hiru59, hmm no.. that's not the right place. Try this: right-click on the desktop background, and go to Display Settings
#541 [13:12] <Hiru59> i see
#542 [13:12] <Hiru59> but i can't change it
#543 [13:12] <CubeTheThird> Hiru59, oh really? Are you not administrator on your PC?
#544 [13:12] <Hiru59> https://media.discordapp.net/attachments/643054610721931274/709468002172796988/JPEG_20200511_201231.jpg?width=320&height=427
#545 [13:12] <Hiru59> no its my father computer and he never go on admin account
#546 [13:13] <Hiru59> but normally if i put the security password it'll let me change it
#547 [13:13] <CubeTheThird> Hiru59, ah... gotcha. Have you tested the game on the internal screen?
#548 [13:13] <Hiru59> no
#549 [13:13] <Hiru59> i test
#550 [13:14] <Hiru59> it reakky can change anything ?
#551 [13:14] <Hiru59> really*
#552 [13:16] <Hiru59> oh...
#553 [13:17] <Hiru59> it worked xith internal screen
#554 [13:17] <Hiru59> with*
#555 [13:17] <CubeTheThird> Hiru59, hmm then I think the external one is not configured correctly
#556 [13:17] <Hiru59> oh can i change it without admin account ?
#557 [13:18] <CubeTheThird> Hiru59, I thought you could, but it doesn't look like it's letting you
#558 [13:19] <Hiru59> ther's still a problem
#559 [13:19] <CubeTheThird> oh?
#560 [13:19] <Hiru59> when i'm in the game i caan't go on window bar
#561 [13:20] <Hiru59> F11 doesn't work too
#562 [13:20] <Hiru59> so i can't change window
#563 [13:20] <Hiru59> i can't go on chrome for example
#564 [13:20] <CubeTheThird> thats odd
#565 [13:20] <Hiru59> i'm stucked on it if i don't click on leave the game
#566 [13:20] <Hiru59> odd ?
#567 [13:20] <CubeTheThird> ??> Hiru59 tools/hjt
#568 [13:20] <Mightyena> Hiru59: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#569 [13:20] <Mightyena> Hiru59: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#570 [13:21] <Hiru59> okay
#571 [13:23] <Hiru59> https://paste.ubuntu.com/p/9QwkBqKRwQ/
#572 [13:25] <CubeTheThird> Hiru59, hmm.. I don't really see anything in that report that could cause that problem. I'm wondering if we should try installing the drivers from Asus
#573 [13:26] <Hiru59> ._.
#574 [13:26] <Hiru59> but that's okay, i can still play with it
#575 [13:26] <CubeTheThird> Hiru59, oh.. hmmm.. the drivers they have are older unfortunately
#576 [13:27] <Hiru59> after all, when the france frontier will reopen i will go to the market for repair my computer
#577 [13:27] <Hiru59> so we cannot do anything more , Its okay
#578 [13:28] <Hiru59> thanks you for everything
#579 [13:28] <Hiru59> have a nice evening ! ^^
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#582 [13:51] * Dan [webchat@c82-5.i07-21.onvol.net] has joined #minecrafthelp
#583 [13:51] <Dan> Hello, I seem to be having an issue trying to log into my account
#584 [13:51] <CubeTheThird> Dan, what issue?
#585 [13:53] <Dan> I am getting an incorrect email or password message when attempting to sign in, I have tried all passwords that I could remember and nothing seemed to have worked. Just to make sure I searched for the migration message also just in case I had changed the email address at some point after creating the account and I hadn't
#586 [13:53] <CubeTheThird> Dan, have you tried a password reset?
#587 [13:53] <Dan> The email address linked to the axxount is zodiac.08@live.com if you need it. Now, I've tried to get a password reset though I am not getting the email what so ever
#588 [13:54] * wally059 [webchat@pool-173-68-28-94.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#589 [13:54] <CubeTheThird> Dan, hmm ok. We can check a few things, else you'll have to contact Mojang support
#590 [13:54] <CubeTheThird> Dan, have you used any Alt tools or unofficial launchers?
#591 [13:54] <Dan> Not at all, no
#592 [13:54] <CubeTheThird> Dan, are you using a VPN/Proxy?
#593 [13:55] <Dan> Neither
#594 [13:55] <CubeTheThird> ??> Dan tools/hjt
#595 [13:55] <Mightyena> Dan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#596 [13:55] <Mightyena> Dan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#597 [13:56] <Dan> Alright give me a mo
#598 [13:57] <Dan> https://paste.ubuntu.com/p/dDKCstXVhf/
#599 [13:58] <CubeTheThird> Dan, hmm ok doesn't look like you have any software blocking it. Can you open cmd?
#600 [13:58] <Dan> I can indeed
#601 [13:58] <CubeTheThird> Dan, run this: ping authserver.mojang.com
#602 [13:59] <Dan> Alright did that
#603 [13:59] <CubeTheThird> Dan, what IP address did it give you?
#604 [13:59] <Dan> 143.204.3.67
#605 [14:00] <CubeTheThird> hmm
#606 [14:00] <CubeTheThird> ??> Dan win/hosts
#607 [14:00] <Mightyena> Dan: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#608 [14:00] <Mightyena> Dan: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#609 [14:02] <Dan> https://paste.ubuntu.com/p/NxxmCZqCy9/
#610 [14:03] <CubeTheThird> Dan, hmm ok nothing wrong there either. As far as I can tell, you'll just have to contact Mojang support to fix the password
#611 [14:03] <CubeTheThird> ??> Dan mojang/email
#612 [14:03] <Mightyena> Dan: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#613 [14:03] <Mightyena> Dan: Note: Do NOT send more than one at a time.
#614 [14:03] <Dan> Alrighty then, thank you
#615 [14:16] * Simon [webchat@h-13-171.A268.priv.bahnhof.se] has joined #minecrafthelp
#616 [14:16] <Simon> hello
#617 [14:16] <CubeTheThird> hello Simon
#618 [14:17] <Simon> may i ask what this is?
#619 [14:17] <CubeTheThird> Simon, this is a community driven tech support chatroom for Minecraft
#620 [14:17] <Simon> ah, so i cannot get help with lost account where i got the purcheas ID from
#621 [14:18] <CubeTheThird> Simon, we can give you some advice on where to find the ID, but that's about it. What method of payment did you use for the purchase?
#622 [14:18] <Simon> no i got the id
#623 [14:18] <Simon> but where do i send that in?
#624 [14:18] <CubeTheThird> Simon, ahh gotcha
#625 [14:18] <CubeTheThird> ??> Simon mojang/email
#626 [14:18] <Mightyena> Simon: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#627 [14:18] <Mightyena> Simon: Note: Do NOT send more than one at a time.
#628 [14:50] * Audi [webchat@47.146.167.59] has joined #minecrafthelp
#629 [14:53] <Audi> Hi! I'm trying to restart the game, but it keeps crashing with the Java SE error and won't play. I have reinstalled the game, and it still happens. Yesterday I installed Opitfine and 3 shaders but removed them, now I can't even get in at all. Any ideas?
#630 [15:10] * Reel09 [webchat@pool-173-71-90-95.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#631 [15:10] <Reel09> Hello
#632 [15:11] <CubeTheThird> Audi, let's start by doing a clean install of the game
#633 [15:11] <CubeTheThird> ??> Audi win/reinst
#634 [15:11] <Mightyena> Audi: You may need to reinstall the locally installed files that Minecraft puts into place.
#635 [15:11] <Mightyena> Audi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#636 [15:11] <CubeTheThird> hello Reel09
#637 [15:11] <Audi> hi
#638 [15:11] <Reel09> Im having problems reinstalling Minecraft and the launcher
#639 [15:12] <CubeTheThird> Reel09, what problems?
#640 [15:12] <Audi> It's actually for my kids computer and did %appdata% deleted the mincraft and reinstalled...same thing even after reboot
#641 [15:13] <Audi> we have done 3 clean installs and it still happening
#642 [15:13] <Reel09> Im having problems reinstalling Minecraft and the launcher
#643 [15:13] <CubeTheThird> Audi, ok. Is it just freezing, or does it give you a crash report?
#644 [15:13] <CubeTheThird> Reel09, yes, you said that. What problems with that?
#645 [15:14] <Audi> we tried the reinstall from (deleting appdata) and it still happens
#646 [15:14] <Reel09> it says that minecraft runtime couldnt update
#647 [15:14] <CubeTheThird> Audi, ok. You didn't really answer my question though
#648 [15:15] <Audi> oh sorry, it freezes no crash report
#649 [15:15] <CubeTheThird> Audi, gotcha. Let's run a malware scan then
#650 [15:15] <CubeTheThird> ??> Audi av/adwcleaner
#651 [15:15] <Mightyena> Audi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#652 [15:15] <Mightyena> Audi: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#653 [15:16] <Audi> freezes (not responding) near last 5% looking at malware hang
#654 [15:18] <Audi> yeah scanning and already has found issues
#655 [15:19] <Audi> restarting system
#656 [15:19] <CubeTheThird> 👍
#657 [15:20] <Reel09> still waiting.
#658 [15:20] <CubeTheThird> Reel09, how much disk space do you have?
#659 [15:21] <Reel09> 90.9 gigs
#660 [15:21] <Audi> I think that was the ticket for me @cubethethird!
#661 [15:21] <CubeTheThird> Reel09, what anti-virus and firewall software do you have?
#662 [15:21] <CubeTheThird> Audi, awesome!
#663 [15:22] <Reel09> windows defender
#664 [15:22] <Audi> daughter is testing now, I owe you a drink!
#665 [15:22] <CubeTheThird> haha no worries
#666 [15:22] <CubeTheThird> Reel09, ok. Can you open C:\Program Files (x86)\Minecraft Launcher
#667 [15:22] <Reel09> k
#668 [15:23] <Reel09> now what
#669 [15:23] <CubeTheThird> Reel09, what files and folders do you see there?
#670 [15:24] <Reel09> game and runtime
#671 [15:24] <CubeTheThird> Reel09, ok. Delete the runtime folder and try opening the launcher again
#672 [15:25] <Reel09> its the same problem
#673 [15:25] * Audi [webchat@47.146.167.59] has quit. (Quit: webchat.esper.net)
#674 [15:25] <CubeTheThird> ??> Reel09 tools/hjt
#675 [15:25] <Mightyena> Reel09: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#676 [15:25] <Mightyena> Reel09: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#677 [15:27] <Reel09> https://paste.ubuntu.com/p/kXwbJKdVpG/
#678 [15:28] <CubeTheThird> Reel09, ok one moment
#679 [15:28] <Reel09> k
#680 [15:31] <CubeTheThird> Reel09, have you actually purchased the game?
#681 [15:31] <Reel09> i have
#682 [15:31] <CubeTheThird> Reel09, right.. ok. You'll have to get rid of: Altening, Hamachi, and make sure your VPN is turned off
#683 [15:32] <CubeTheThird> Reel09, you'll also need to run a malware scan
#684 [15:32] <CubeTheThird> ??> Reel09 av/adwcleaner
#685 [15:32] <Mightyena> Reel09: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#686 [15:32] <Mightyena> Reel09: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#687 [15:35] <Reel09> im trying to find where the altening is but i cant seem to find it
#688 [15:36] <CubeTheThird> Reel09, your report shows: C:\Users\S27ra\AppData\Roaming\altening\altening.launcher.exe
#689 [15:36] <Reel09> ok foundit
#690 [15:37] <Reel09> *found it
#691 [15:40] <Reel09> do i click the Quarantine tab
#692 [15:40] <CubeTheThird> yes, can clean all the stuff it finds
#693 [15:44] * Reel09 [webchat@pool-173-71-90-95.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#694 [15:44] <Reel09> ok
#695 [15:45] <CubeTheThird> Reel09, ok try logging in again. There's a chance we'll have to do 1 more thing, but hopefully not
#696 [15:45] <Reel09> k
#697 [15:46] <Reel09> yay
#698 [15:46] <Reel09> thanks
#699 [15:46] <Reel09> bye
#700 [15:46] <CubeTheThird> no problem :3
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#702 [15:49] * Minecraftrappers [webchat@a83030.upc-a.chello.nl] has joined #minecrafthelp
#703 [15:51] <Minecraftrappers> hello, i just wanted to play some Minecraft and go back to the good old days back to 1.5.2 but when i launched it it crashed and when i tried to open my launcher again it doesn't open. can anyone help me?
#704 [15:54] <CubeTheThird> Minecraftrappers, to be clear, the latest version works?
#705 [15:54] <CubeTheThird> Minecraftrappers, or, worked at least
#706 [15:59] <Minecraftrappers> 1.15.2?
#707 [16:00] <CubeTheThird> Minecraftrappers, right
#708 [16:00] <Minecraftrappers> yes that worked perfectly fine
#709 [16:01] <CubeTheThird> Minecraftrappers, alright. We'll start by doing a clean install
#710 [16:01] <CubeTheThird> ??> Minecraftrappers win/reinst
#711 [16:01] <Mightyena> Minecraftrappers: You may need to reinstall the locally installed files that Minecraft puts into place.
#712 [16:01] <Mightyena> Minecraftrappers: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#713 [16:02] * TheSilentLink [~TheSilent@host86-152-212-87.range86-152.btcentralplus.com] has quit. (Ping timeout: 190 seconds)
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#716 [16:08] <Minecraftrappers> ok thank you all very much for your help i will try it
#717 [16:22] * nomik [webchat@c-76-101-194-204.hsd1.fl.comcast.net] has joined #minecrafthelp
#718 [16:23] <nomik> im trying to login to minecraft and and error code comes up
#719 [16:23] <CubeTheThird> nomik, what's the error code?
#720 [16:23] <nomik> GLFW error 65545
#721 [16:24] <CubeTheThird> ??> nomik win/dxdiag
#722 [16:24] <Mightyena> nomik: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#723 [16:24] <nomik> what link??
#724 [16:25] <CubeTheThird> nomik, huh? Follow the instructions Mightyena gave you
#725 [16:25] <nomik> ok
#726 [16:26] <nomik> I dont have windoes
#727 [16:26] <CubeTheThird> nomik, what operating system are you running?
#728 [16:26] <nomik> MAC
#729 [16:26] <CubeTheThird> nomik, what version of MacOS?
#730 [16:26] <nomik> IDK
#731 [16:27] <nomik> how do i cheek
#732 [16:27] <CubeTheThird> Apple menu -> About this mac
#733 [16:27] <nomik> 10.15.4
#734 [16:28] <CubeTheThird> nomik, what does it list for Graphics?
#735 [16:28] <nomik> AMD Radeon R9 M290 2 GB
#736 [16:28] <CubeTheThird> weird.. that should be fine..
#737 [16:28] <CubeTheThird> nomik, can you make sure there aren't any updates for MacOS?
#738 [16:29] <nomik> no updates
#739 [16:29] <CubeTheThird> nomik, have you always experienced this issue?
#740 [16:29] <nomik> no
#741 [16:29] <nomik> it just started 30 miinutes ago
#742 [16:30] <CubeTheThird> nomik, did you do anything recently? Install a texture pack in the game or something?
#743 [16:30] <nomik> ywa
#744 [16:30] <nomik> yes
#745 [16:30] <nomik> gamerboy80s texture pack and lunar client
#746 [16:31] <CubeTheThird> nomik, ok.. does the issue happen with the official game client?
#747 [16:31] <nomik> yes
#748 [16:31] <CubeTheThird> nomik, let's do a clean install of the game
#749 [16:31] <nomik> i not using the lunar client right now
#750 [16:31] <CubeTheThird> ??> nomik mac/.minecraft
#751 [16:31] <Mightyena> nomik: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#752 [16:32] <nomik> do i just follow that
#753 [16:32] <CubeTheThird> yes
#754 [16:32] <nomik> ok
#755 [16:33] <nomik> I dont see menu
#756 [16:34] <nomik> doesnt work
#757 [16:34] * Garrett [webchat@172-103-16-201-dynamic.midco.net] has joined #minecrafthelp
#758 [16:35] <CubeTheThird> nomik, ... do you know how to open the .minecraft folder?
#759 [16:35] <nomik> no
#760 [16:35] <nomik> i went to finder
#761 [16:35] <nomik> applacations
#762 [16:35] <CubeTheThird> nomik, right.. and under the menu you should see Go to Folder
#763 [16:35] <Garrett> I no longer have access to my old email and cant log into the game and dont feel like rebuying it, but have not gotten any emails back from mojang after submitting the help ticket
#764 [16:35] <nomik> then minecraft
#765 [16:35] <Garrett> is there anything else i can do other than that?
#766 [16:36] <nomik> ?
#767 [16:36] <nomik> i dont see menu
#768 [16:36] <CubeTheThird> Garrett, you didn't get an automatic response email from Mojang?
#769 [16:37] <CubeTheThird> nomik, under Go
#770 [16:37] <Garrett> no
#771 [16:38] <CubeTheThird> Garrett, I recommend you use a different email address to contact support then. It sounds like you're not getting emails from them on the one you specified
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#775 [16:41] * Shadowgard [webchat@c-67-164-223-150.hsd1.ca.comcast.net] has joined #minecrafthelp
#776 [16:42] <Shadowgard> can't log into minecaft.net will not load
#777 [16:44] * Shadowgard [webchat@c-67-164-223-150.hsd1.ca.comcast.net] has quit. (Client Quit)
#778 [16:44] * Shadowgard [webchat@c-67-164-223-150.hsd1.ca.comcast.net] has joined #minecrafthelp
#779 [16:46] * Minecraftrappers [webchat@a83030.upc-a.chello.nl] has quit. (Quit: webchat.esper.net)
#780 [16:46] <Shadowgard> can not log into account through minecraft.net
#781 [16:46] <Shadowgard> will not load
#782 [17:01] * nimane9 [webchat@99.53.247.201] has joined #minecrafthelp
#783 [17:02] <nimane9> ive been playing on a friend's server but i went to log in today and it says that the authentication servers are down. he restarted the server and i dont get the error message on other servers. i also reinstalled the client and rebooted my computer. any ideas?
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#786 [19:10] * ultrapitchfork [webchat@147.253.166.69] has joined #minecrafthelp
#787 [19:11] <ultrapitchfork> I've been trying to get back an old account but I've lost the password and I couldn't receive the email to reset it
#788 [19:17] * DTakahashi [webchat@201.17.210.131] has joined #minecrafthelp
#789 [19:17] <DTakahashi> Hey
#790 [19:20] <ultrapitchfork> hey
#791 [19:20] <DTakahashi> just a minut
#792 [19:20] <DTakahashi> to use google tradutor
#793 [19:21] <DTakahashi> long time ago in minecraft and I bought it a long time ago and I can't access my game, nor do I get an email to change my password
#794 [19:22] <DTakahashi> i tryed many times
#795 [19:23] <DTakahashi> my e-mail is diogo_taka@homtail.com
#796 [19:23] <DTakahashi> i want to change my password, bot your e-mail never come
#797 [19:23] <DTakahashi> sorry my bad Eng
#798 [19:24] <ultrapitchfork> I have the exact same problem
#799 [19:25] <DTakahashi> Y-Y
#800 [19:33] * Kaylene [webchat@ool-457255e7.dyn.optonline.net] has joined #minecrafthelp
#801 [19:34] <Kaylene> Can I get a refund?
#802 [19:34] <Kaylene> Can I get a refund?
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#804 [19:36] * HappyBerry99 [webchat@ip68-14-84-18.ri.ri.cox.net] has joined #minecrafthelp
#805 [19:36] <HappyBerry99> hello for some reason my minecraft email is not connected to anything
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#809 [20:08] * SinfulSam [webchat@dyn-192-249-206-132.nexicom.net] has joined #minecrafthelp
#810 [20:09] <SinfulSam> Hello there! My name Is Sam, My account name is SinfulSam. and I am unable to log into my account, my email connected to the account is sdc@acupuncture-works.ca Ive been trying to recover my account for over 2 months now and have still gotten no responses that help me from mojang
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#813 [20:38] <nbm> SinfulSam: same, except i don't receive response since more than 2 months
#814 [20:38] <nbm> i don't think support exists at this point
#815 [20:39] <nicospetrakis> what is it?
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#817 [21:43] * tia [webchat@c-71-195-206-120.hsd1.ut.comcast.net] has joined #minecrafthelp
#818 [21:45] <tia> im having issues with my game actually launching, like i go to launch it and it gives me an error message and i've reached out and another person from the support team has helped me and i tried what they suggested but it didn't even work.
#819 [21:45] <GreyVulpine> What's the error message?
#820 [21:46] <tia> i says "error game crashed an unexpected issue occurred and the game has crashed."
#821 [21:46] * mattered [~sid231118@6-168-87-177.asstelecom.com.br] has joined #minecrafthelp
#822 [21:47] <GreyVulpine> Do you have an error report generated with that? Is anything else mentioned?
#823 [21:47] <tia> and this has been happening ever since i've purchased the game, and it becoming very frustrating
#824 [21:47] <tia> no, not from what i can see
#825 [21:49] <GreyVulpine> Could you enable these options in the launcher so that you can get a report that you can share with us: https://i.imgur.com/khkKRCm.png
#826 [21:49] <tia> yeah for sure
#827 [21:51] * TB [webchat@cpe-98-28-233-162.cinci.res.rr.com] has joined #minecrafthelp
#828 [21:51] <tia> so i enabled those options, what next?
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#830 [21:52] <GreyVulpine> Run minecraft again. See if it'll give you another window when it crashes again. This should give you more information about why it crashed
#831 [21:52] <tia> alrighty
#832 [21:54] <tia> so it did the same thing and opened another window "minecraft game output" and it just says "waiting for log output..."
#833 [21:55] <GreyVulpine> Hmm. What operating system are you on?
#834 [21:55] <GreyVulpine> Windows? Mac?
#835 [21:55] <tia> Windows
#836 [21:55] <GreyVulpine> Windows 10?
#837 [21:56] <tia> yes
#838 [21:56] <GreyVulpine> Hit the start button in the lower left corner. Start typing in cmd and press enter. A black command prompt window will pop up
#839 [21:57] <GreyVulpine> Tell me what the last line in the window says. It'll start with C:\users\..
#840 [21:58] <tia> it says C:\Users\18018>
#841 [22:00] <GreyVulpine> Hmm. Okay. Close that window.
#842 [22:00] <tia> okay, i closed it
#843 [22:02] <tia> what next?
#844 [22:02] <GreyVulpine> Alright. on your keyboard, hit your windows+R keys at the same time. This will pop up the run command.
#845 [22:03] <GreyVulpine> Type in: %userprofile%/Appdata/roaming/.minecraft
#846 [22:03] <tia> okay
#847 [22:03] <GreyVulpine> Press enter. Find the crash-reports folder.
#848 [22:04] <GreyVulpine> Find the lastest crash report in there, open it up. Copy everything in there. Post it to http://paste.ubuntu.com and submit it, then give us the link to it
#849 [22:06] <tia> i can't find the crash reports
#850 [22:07] <GreyVulpine> Huh.
#851 [22:10] <tia> theres a file called launcher_log
#852 [22:10] * Tissue [webchat@WNDR4500.umatilla.cable.eotnet.net] has joined #minecrafthelp
#853 [22:10] <GreyVulpine> could you open that up and post it to http://paste.ubuntu.com and give us the link after submitting it?
#854 [22:11] <tia> yeah of course
#855 [22:13] <Tissue> im getting a Java.Lang.IllegalStateException: Failed To Create A Child Event Loop Error i don't know what to do i looked a mc-34749
#856 [22:13] <tia> https://paste.ubuntu.com/p/jQGc9p7cCD/
#857 [22:13] <tia> theres the link
#858 [22:14] <GreyVulpine> Reading it now
#859 [22:14] <tia> okie dokie
#860 [22:15] <GreyVulpine> Hmm. Press your Ctrl+Shift+Esc keys to bring up the task manager. Go over to the Performance tab. What's the numbers below Memory say?
#861 [22:15] <GreyVulpine> Tissue - That'll generally be your security software/firewall blocking minecraft
#862 [22:17] <tia> the numbers say 2.9/3.7 GB (78%)
#863 [22:17] <GreyVulpine> Yeah, that'll be why. You have too little RAM free.
#864 [22:18] <tia> how could i get rid of some?
#865 [22:18] <GreyVulpine> Minecraft's trying to reserve 2.0GB, you have 0.8GB free
#866 [22:18] <GreyVulpine> Close down any unncessary running programs.
#867 [22:18] <tia> alright
#868 [22:19] <Tissue> should i have the game on private and public?
#869 [22:19] <GreyVulpine> Tissue - What antivirus do you run?
#870 [22:20] <Tissue> i deleted malwarebytes i think i still have windows defender
#871 [22:20] <Tissue> security*
#872 [22:20] <GreyVulpine> ??> Tissue tools/hjt
#873 [22:20] <Mightyena> Tissue: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#874 [22:20] <Mightyena> Tissue: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#875 [22:22] <tia> so i closed unnecessary programs but i only have 1.3GB available
#876 [22:22] <Tissue> https://paste.ubuntu.com/p/QnFP7BR75k/
#877 [22:22] <GreyVulpine> tia - Alright, we can work with that. Open up minecraft.
#878 [22:23] <tia> okay
#879 [22:23] <tia> so i have it open should i try and launch ir?
#880 [22:24] <tia> it*
#881 [22:24] <GreyVulpine> tia - Log in if you haven't already, don't play just yet
#882 [22:24] <tia> alrighty im logged in
#883 [22:24] <GreyVulpine> tia - Go to Minecraft: Java Edition, then under "Installations", go to Latest Release and click on it
#884 [22:25] <tia> okie
#885 [22:25] <GreyVulpine> Go to "More Options", scroll down.
#886 [22:25] <GreyVulpine> Under "JVM Arguments", see -Xmx2G? Change that to -Xmx1G.
#887 [22:25] <GreyVulpine> Save it, then try playing minecraft
#888 [22:27] <GreyVulpine> Tissue - Looking at your report right now, one moment.
#889 [22:28] <tia> so it did something but it didn't launch the game, i didn't get the one error i got a different one and now i have the minecraft game output window open and it has a bunch of stuff written on it
#890 [22:33] <GreyVulpine> tia - Post that to http://paste.ubuntu.com
#891 [22:33] <tia> alrighty
#892 [22:34] <tia> posted it
#893 [22:34] <tia> https://paste.ubuntu.com/p/PCP7PtHF7R/
#894 [22:34] <tia> there's the link if you need it
#895 [22:35] <GreyVulpine> ??> tia win/dxdiag
#896 [22:35] <Mightyena> tia: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#897 [22:36] <tia> okay
#898 [22:39] <GreyVulpine> Tissue - Windscribe looks to be a proxy/VPN software you have on your computer
#899 [22:39] <Tissue> ok should i delete it?
#900 [22:39] <Tissue> not reallt important
#901 [22:40] <GreyVulpine> Tissue - If you're not using it, yes
#902 [22:40] <tia> https://paste.ubuntu.com/p/YpwYkXBwnZ/
#903 [22:40] <tia> theres the link
#904 [22:40] <Tissue> should i try load minecraft?
#905 [22:41] <tia> real quick i just want to thank you for being patient with me and making the instructions clear! i really appreciate it!!
#906 [22:42] <GreyVulpine> Tissue - After uninstalling it, yes
#907 [22:42] <Tissue> im gonnna restart real quick
#908 [22:43] <GreyVulpine> tia - Oof. This is a samsung galaxy book. I'm.. not sure if it can even support minecraft with its current hardware
#909 [22:43] <tia> yikes
#910 [22:44] <tia> thats devastating
#911 [22:44] <tia> is there a way i could get a refund?
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#913 [22:45] <GreyVulpine> Do you have another computer that you might be able to run this on?
#914 [22:46] <GreyVulpine> If not, you'll need to follow this link to get started on a refund process: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
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#916 [22:46] <Tissue> ok now minecraft works thank! i just want to know why would this happen if I had this application before the problem?
#917 [22:46] <tia> no i don't, the only other laptop is an old asus or acer computer that's like 10 years old and barely works :(
#918 [22:46] <tia> no i don't, the only other laptop is an old asus or acer computer that's like 10 years old and barely works :(
#919 [22:46] * jack [webchat@104-14-13-238.lightspeed.nsvltn.sbcglobal.net] has left #minecrafthelp
#920 [22:46] <tia> thank you for your time though
#921 [22:47] <GreyVulpine> Tissue - Computers man, they're tempermental.
#922 [22:47] <GreyVulpine> tia - Sorry!
#923 [22:47] <tia> it's okay
#924 [22:47] <Tissue> lol ok! well thank you for the help!
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#929 [22:49] <tia> it says im able to have a refund if i contacted minecraft support within 15 days
#930 [22:49] <GreyVulpine> Yup
#931 [22:50] <tia> i emailed mc support the day of purchase because the issue happened then, but no one replied
#932 [22:51] <GreyVulpine> They're backlogged in tickets, as long as you've sent in a request by then, it'll be good.
#933 [22:51] <tia> okay
#934 [22:51] <tia> thank you again
#935 [22:51] <tia> thank you again
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#938 [23:04] <gg9> hello
#939 [23:04] <gg9> I was getting an error
#940 [23:05] <gg9> that listed "Internal Exception java.io.ioexception" and im not sure whats wrong
#941 [23:05] <gg9> I've tried everything for the past 5 hours trying to find a fix but nothing seems to work
#942 [23:41] * mel [webchat@103.70.198.197] has joined #minecrafthelp
#943 [23:41] <mel> um i cant connect to mincraft servers
#944 [23:42] <mel> i put in my email and password but it says could not coonect to mc servers