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#2 [01:17] * ken [webchat@pkbo019-202.kcn.ne.jp] has joined #minecrafthelp
#3 [01:18] <ken> I'm not good at English, so I'm sorry for the inconvenience.
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#5 [02:57] * emily [webchat@101.100.131.18] has joined #minecrafthelp
#6 [02:58] <emily> hi so i have a minecraft account and one one computer i can login to the launcher and play but on my other computer (one im using now) i use the same login and it says invalid email or password, what can i do?
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#15 [06:17] * Liam6 [webchat@58.161.86.202] has joined #minecrafthelp
#16 [06:18] <Liam6> hi I recently requested to refund my Minecraft. but now I don't wanna refund it. Im scared youse r gonna refund it
#17 [06:21] * bj [webchat@thatcher-242.resnet.latech.edu] has joined #minecrafthelp
#18 [06:21] <bj> My java edition keeps crashing everytime that i try to launch it
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#20 [06:33] * Tim [webchat@90.254.216.249] has joined #minecrafthelp
#21 [06:34] <Tim> Hi there, have log in issues with java edition and Mojang support wont respond
#22 [06:34] * MauMoreStar2005 [webchat@x2f7f39b.dyn.telefonica.de] has joined #minecrafthelp
#23 [06:34] <MauMoreStar2005> Mein minecraft kann ich nur noch in demo spielen trotz kauf
#24 [06:34] <Tim> I have my username and transaction ID
#25 [06:35] <Tim> have tried all possible emails and passwords, but i cannot log in, any help would be fantastic, thanks!
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#27 [06:45] * Tim [webchat@90.254.216.249] has joined #minecrafthelp
#28 [06:45] <Tim> Hi there, i cant log onto my java edition minecraft: i have username and purchase ID, but having no luck
#29 [06:45] <Tim> any thoughts?
#30 [06:45] <Tim> thank
#31 [06:45] <Tim> you
#32 [06:54] * MauMoreStar2005 [webchat@x2f7f39b.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#33 [07:02] * tim [webchat@90.254.216.249] has joined #minecrafthelp
#34 [07:02] <tim> hi, can anyone help me login into my java account?
#35 [07:25] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#36 [08:07] * reborn [reborn@ec2-54-179-191-225.ap-southeast-1.compute.amazonaws.com] has joined #minecrafthelp
#37 [08:56] * Followthecross99 [webchat@cpe-98-122-44-17.sc.res.rr.com] has joined #minecrafthelp
#38 [08:57] <Followthecross99> When i try to join my server it says io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection imed out: no further information.
#39 [08:57] <CubeTheThird> Followthecross99, are you using "localhost" as the address?
#40 [08:59] <Followthecross99> I think so?
#41 [08:59] <CubeTheThird> Followthecross99, I mean in the game. You added your server to the list, you should be using localhost as the server address
#42 [09:00] <Followthecross99> What id local host. I am not familiar with all the techinical terms
#43 [09:00] <Followthecross99> is not id
#44 [09:00] <CubeTheThird> Followthecross99, you are hosting the server on the same PC that you play on, correct?
#45 [09:01] * reborn [reborn@185.107.94.15] has joined #minecrafthelp
#46 [09:01] <Followthecross99> yes
#47 [09:01] <CubeTheThird> Followthecross99, right, which means the server IP address should be localhost
#48 [09:02] <Followthecross99> local host?
#49 [09:02] <Followthecross99> i'm sorry
#50 [09:02] <CubeTheThird> Followthecross99, no, one word: "localhost"
#51 [09:02] <Followthecross99> i don't know what that means
#52 [09:02] <CubeTheThird> Followthecross99, open the game, and go to the mulitplayer list
#53 [09:02] <Followthecross99> ok
#54 [09:03] <CubeTheThird> Followthecross99, find your server in the list (or add a new one)
#55 [09:03] <Followthecross99> ok
#56 [09:03] <CubeTheThird> Followthecross99, edit it, and set the Server Address to "localhost"
#57 [09:04] <Followthecross99> type in localhost?
#58 [09:04] <CubeTheThird> yes
#59 [09:04] <Followthecross99> ok
#60 [09:04] <Followthecross99> i just did that
#61 [09:04] <CubeTheThird> Followthecross99, use that to connect to your server
#62 [09:04] <Followthecross99> ok
#63 [09:05] <Followthecross99> that worked
#64 [09:05] <Followthecross99> thanks
#65 [09:05] <CubeTheThird> 👍
#66 [09:05] <Followthecross99> can my friends join now?
#67 [09:05] <Followthecross99> what do they put in
#68 [09:05] <Followthecross99> for server ip
#69 [09:05] <CubeTheThird> Followthecross99, they put your public IP
#70 [09:05] <Followthecross99> ok
#71 [09:05] <CubeTheThird> Followthecross99, 98.122.44.17
#72 [09:05] <CubeTheThird> Followthecross99, did you port forward?
#73 [09:06] <Followthecross99> yes
#74 [09:06] <CubeTheThird> Followthecross99, I do not seem to be able to ping the server
#75 [09:06] <Followthecross99> i talked to you about a different problem yesterday
#76 [09:06] <Followthecross99> ?
#77 [09:06] <CubeTheThird> yes
#78 [09:36] * Ryan [webchat@host86-155-214-206.range86-155.btcentralplus.com] has joined #minecrafthelp
#79 [09:37] * Ryan is now known as Guest68612
#80 [09:37] <Guest68612> Hi im struggling to log into my account and when I try to re set password I don't get the email
#81 [09:38] <CubeTheThird> Guest68612, I trust you've checked your junk/spam folder?
#82 [09:38] <Guest68612> i have yeah
#83 [09:39] <CubeTheThird> Guest68612, can you try logging into minecraft.net on a different device?
#84 [09:39] * smokjab [webchat@host-46-186-49-242.dynamic.mm.pl] has joined #minecrafthelp
#85 [09:39] <smokjab> Hello, whenever i log in on the minecraft website i press login and nothing happens....
#86 [09:40] <CubeTheThird> smokjab, have you used any Alt tools or unofficial launchers?
#87 [09:40] <smokjab> Yes i did
#88 [09:40] <CubeTheThird> smokjab, remove those, and then we'll have to fix your hosts file
#89 [09:40] <CubeTheThird> ??> smokjab win/hosts/edit
#90 [09:40] <Mightyena> smokjab: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#91 [09:40] <Mightyena> smokjab: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#92 [09:40] <smokjab> I've tried that already, i saw it on a youtube video
#93 [09:41] <Guest68612> yeah just tried still didn't work
#94 [09:41] <CubeTheThird> smokjab, you already cleaned up your hosts file?
#95 [09:41] <CubeTheThird> Guest68612, then you'll have to contact Mojang support
#96 [09:41] <CubeTheThird> ??> Guest68612 mojang/email
#97 [09:41] <Mightyena> Guest68612: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#98 [09:41] <Mightyena> Guest68612: Note: Do NOT send more than one at a time.
#99 [09:41] <smokjab> Yes, and i just factory reset my PC also
#100 [09:41] <CubeTheThird> smokjab, are you using a VPN/Proxy?
#101 [09:42] <smokjab> No, i haven't downloaded anything
#102 [09:42] <CubeTheThird> smokjab, can you open cmd?
#103 [09:42] <smokjab> Yeah
#104 [09:42] <CubeTheThird> smokjab, do: ping authserver.mojang.com
#105 [09:42] <Guest68612> i did that last night and the link brought me here haha
#106 [09:42] <smokjab> Okay i did it, now what?
#107 [09:42] <CubeTheThird> smokjab, what IP address did it give you?
#108 [09:43] <CubeTheThird> Guest68612, the link would only have brought you here for technical support, not account support
#109 [09:43] <smokjab> 52.84.199.67
#110 [09:44] <CubeTheThird> smokjab, looks like we should change your DNS server
#111 [09:44] <CubeTheThird> ??> smokjab net/dns/public
#112 [09:44] <Mightyena> smokjab: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#113 [09:44] <Mightyena> smokjab: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#114 [09:45] <smokjab> But wouldn't it work if i was on a VPN?
#115 [09:45] <CubeTheThird> smokjab, some VPNs are blocked
#116 [09:46] <smokjab> This looks really complicated
#117 [09:46] * Guest68612 [webchat@host86-155-214-206.range86-155.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#118 [09:54] * smokjab [webchat@host-46-186-49-242.dynamic.mm.pl] has joined #minecrafthelp
#119 [09:54] <smokjab> Hello
#120 [09:54] <CubeTheThird> hello again
#121 [09:54] <smokjab> I tried doing what you sent me i had no internet
#122 [09:54] <CubeTheThird> you had no internet after making the changes?
#123 [09:54] <smokjab> Yeah
#124 [09:54] <CubeTheThird> O.o
#125 [09:54] <smokjab> I was supposed to change the ipv4 thing right?
#126 [09:55] <CubeTheThird> the DNS entry specifically
#127 [09:55] <CubeTheThird> see screenshots on here: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10
#128 [09:56] <smokjab> Oh, i entered it into the wrong place
#129 [09:57] <smokjab> Okay i have done it
#130 [09:57] <CubeTheThird> smokjab, ok, can you open cmd again? Just wana test that the change has been applied
#131 [09:57] <smokjab> Yes
#132 [09:57] <smokjab> Can you tell me what to ping again?
#133 [09:58] <CubeTheThird> smokjab, ping authserver.mojang.com
#134 [09:58] <smokjab> 52.84.199.67
#135 [09:58] <CubeTheThird> hmm didn't change
#136 [09:58] <CubeTheThird> ??> smokjab win/dns
#137 [09:58] <Mightyena> smokjab: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#138 [09:58] <smokjab> Can i post screenshots here?
#139 [09:58] <CubeTheThird> ??> smokjab imgur
#140 [09:58] <Mightyena> smokjab: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#141 [09:59] <smokjab> can it be a prnt link?
#142 [09:59] <smokjab> I use lightshot
#143 [09:59] <CubeTheThird> sure?
#144 [09:59] <smokjab> https://prnt.sc/sg3d3w
#145 [09:59] <CubeTheThird> yup that's good
#146 [10:00] <smokjab> So what is the issue now
#147 [10:00] <CubeTheThird> smokjab, do the last stuff Mightyena said to flush your dns cache
#148 [10:01] <smokjab> Okay i did it
#149 [10:01] <CubeTheThird> smokjab, ping again please
#150 [10:01] <smokjab> 52.84.199.67
#151 [10:02] <CubeTheThird> ??> smokjab win/hosts
#152 [10:02] <Mightyena> smokjab: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#153 [10:02] <Mightyena> smokjab: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#154 [10:03] <smokjab> https://paste.ubuntu.com/p/CMTYC3h7kT/
#155 [10:04] <CubeTheThird> that's really weird...
#156 [10:04] <CubeTheThird> smokjab, you said you didn't install anything yet on the PC right...
#157 [10:04] <smokjab> The only thing i have installed is discord
#158 [10:04] <smokjab> And i tried watching a tutorial of how to fix it but removed it
#159 [10:05] <CubeTheThird> smokjab, right.. and this all looks good so far. Can you confirm right now that you still cannot login?
#160 [10:05] <smokjab> Still cant, whenever i press login nothing happens
#161 [10:05] <smokjab> I tried logging in on my phone and that worked
#162 [10:06] <CubeTheThird> smokjab, ok we'll try a couple more things. Can you try instead of 8.8.8.8, using 1.1.1.1
#163 [10:06] <smokjab> Okay
#164 [10:07] <smokjab> Okay i've done it
#165 [10:07] <CubeTheThird> smokjab, ok. Flush the cache and try the ping again
#166 [10:10] <smokjab> 52.84.199.67
#167 [10:10] <smokjab> :/
#168 [10:11] <CubeTheThird> ??> smokjab tools/hjtfork
#169 [10:11] <Mightyena> smokjab: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#170 [10:11] <Mightyena> smokjab: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#171 [10:12] <smokjab> https://paste.ubuntu.com/p/td7bwd6nX8/
#172 [10:13] <CubeTheThird> smokjab, hmm well it's still showing 8.8.8.8 as your DNS server, but otherwise there isn't anything problematic that I see...
#173 [10:13] <smokjab> Well, the login button still does nothing
#174 [10:14] <CubeTheThird> smokjab, alright. This isn't something I'd normally recommend, but we can give it a try. It will however only be a temporary fix. Can you open the hosts file as admin again? We're gonna add stuff this time
#175 [10:15] <smokjab> Wdym host files
#176 [10:15] <CubeTheThird> ??> smokjab win/hosts/edit
#177 [10:15] <Mightyena> smokjab: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#178 [10:15] <Mightyena> smokjab: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#179 [10:15] <smokjab> Oh
#180 [10:15] <smokjab> Okay i got it open
#181 [10:16] <CubeTheThird> smokjab, ok add these two lines:
#182 [10:16] <CubeTheThird> 99.86.59.68 authserver.mojang.com
#183 [10:16] <CubeTheThird> 99.86.57.172 sessionserver.mojang.com
#184 [10:17] <smokjab> So, is this how it should look like?
#185 [10:17] <smokjab> Hang on let me put it in a pastebin
#186 [10:17] <smokjab> https://paste.ubuntu.com/p/ZJxYTDY7CF/
#187 [10:17] <CubeTheThird> smokjab, no. No # at the start. Those are for comments only
#188 [10:18] <smokjab> Okay so i just remove them
#189 [10:18] <CubeTheThird> yes
#190 [10:18] <smokjab> Okay done
#191 [10:18] <CubeTheThird> smokjab, ok once you've saved it, try logging in again
#192 [10:19] <smokjab> Still nothing happens
#193 [10:19] <CubeTheThird> smokjab, can you do the ping again?
#194 [10:19] <smokjab> 99.86.59.68
#195 [10:20] <CubeTheThird> ok that works...
#196 [10:20] <CubeTheThird> but you still can't login on minecraft.net
#197 [10:20] <smokjab> Nope, i still cant
#198 [10:20] <smokjab> Should i try a different browser?
#199 [10:20] <CubeTheThird> smokjab, try another browser
#200 [10:20] <smokjab> Okay
#201 [10:21] <smokjab> Still nothing
#202 [10:22] <CubeTheThird> something really weird going on...
#203 [10:22] <smokjab> Yeah, this only started happening today
#204 [10:23] <CubeTheThird> smokjab, I mean.. I guess I'll have you run a malware scan. Not sure why that would be a problem
#205 [10:23] <CubeTheThird> ??> smokjab av/adwcleaner
#206 [10:23] <Mightyena> smokjab: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#207 [10:23] <Mightyena> smokjab: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#208 [10:25] <smokjab> There was nothing in Quarantine
#209 [10:25] <CubeTheThird> smokjab, figures. Did anything change recently? New router/modem, new ISP, anything like that?
#210 [10:25] <smokjab> Nope
#211 [10:28] <CubeTheThird> smokjab, can you at least login to account.mojang.com/me
#212 [10:28] <smokjab> Yeah i can log in on the mojang website
#213 [10:28] <CubeTheThird> smokjab, and what about the game launcher?
#214 [10:28] <smokjab> I cannot install it because i can't log in
#215 [10:29] <CubeTheThird> smokjab, https://minecraft.net/download
#216 [10:30] <smokjab> It says my stuff is invalid
#217 [10:30] <CubeTheThird> figures...
#218 [10:31] <CubeTheThird> smokjab, well, undo the changes to the hosts file. That didn't work so there's no value in keeping it
#219 [10:31] <smokjab> This happened after i tried using an alt generator
#220 [10:31] <CubeTheThird> smokjab, right, and normally the symptoms you have are because of that
#221 [10:32] <CubeTheThird> smokjab, problem is, if you factory reset your PC, all that stuff should be gone
#222 [10:32] <smokjab> Yeah but i already did that
#223 [10:33] <CubeTheThird> smokjab, ok do this real quick. Open a new browser tab/window, and put in authserver.mojang.com as the address
#224 [10:33] <smokjab> {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Authentication Server.","Specification-Version":"4.6.12","Application-Name":"yggdrasil.auth.restlet.server","Implementation-Version":"4.6.12_build214","Application-Owner":"Mojang"}
#225 [10:34] <CubeTheThird> ok that's so weird. That's correct info too
#226 [10:34] <smokjab> :/
#227 [10:35] <CubeTheThird> smokjab, and you said you were able to login on a different device right?
#228 [10:35] <smokjab> Yeah on my phone
#229 [10:35] <CubeTheThird> smokjab, is that using mobile data, or your home network?
#230 [10:35] <smokjab> Mobile data
#231 [10:36] <smokjab> Now that i'm using home internet i cannot log in
#232 [10:36] <CubeTheThird> hmm... I've not seen this be the symptom, but your logins might be throttled
#233 [10:36] <CubeTheThird> ??> smokjab login/throttle
#234 [10:36] <Mightyena> smokjab: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#235 [10:36] <Mightyena> smokjab: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#236 [10:36] <CubeTheThird> smokjab, if after that you still can't login, it's possible your IP address was blacklisted by Mojang
#237 [10:36] <smokjab> I've already reset my password
#238 [10:37] <CubeTheThird> smokjab, wait 3 hours without trying to login
#239 [10:37] <smokjab> Okay, should it start working in 3 hours?
#240 [10:38] <CubeTheThird> smokjab, possibly. I really can't guarantee anything. If it's still not working then, your only options are to contact Mojang support, and use a VPN in the mean time
#241 [10:38] <CubeTheThird> ??> smokjab mojang/email
#242 [10:38] <Mightyena> smokjab: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#243 [10:38] <Mightyena> smokjab: Note: Do NOT send more than one at a time.
#244 [10:38] <smokjab> Okay, thank you for your time and for trying to help me fix my issue
#245 [10:38] <CubeTheThird> no problem
#246 [10:39] * simdim4 [webchat@85-76-2-48-nat.elisa-mobile.fi] has joined #minecrafthelp
#247 [10:40] * masjoli [webchat@103.3.220.90] has joined #minecrafthelp
#248 [10:40] <simdim4> downloaded minecraft jawa edition to my pc but the installer doesnt work?
#249 [10:41] <CubeTheThird> simdim4, what happens?
#250 [10:42] <simdim4> when i click on the minecraftinstaller.msi a new window opens but it is blank
#251 [10:42] <CubeTheThird> simdim4, on Windows 10?
#252 [10:43] <simdim4> yes
#253 [10:43] <CubeTheThird> simdim4, what anti-virus and firewall software do you have?
#254 [10:43] <simdim4> mcafee
#255 [10:44] <CubeTheThird> ew
#256 [10:44] <CubeTheThird> simdim4, I'll have you run a malware scan to start. You may also need to try disabling mcafee
#257 [10:44] <CubeTheThird> ??> simdim4 av/adwcleaner
#258 [10:44] <Mightyena> simdim4: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#259 [10:44] <Mightyena> simdim4: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#260 [10:46] <masjoli> hai i want to ask about my minecraft account with the name "rizkyblaroid" so this account cant log in because my email is get ban by google and i try to ask to google but they say i cant get it back but my minecraft account its still there , so my question is can my minecraft still can log in but with the different email
#261 [10:47] <CubeTheThird> masjoli, hmm as far as I can tell, that username was changed today, to MasJoli lol
#262 [10:48] <CubeTheThird> masjoli, I'm assuming you did that yes?
#263 [10:48] <masjoli> sorry mistype the is rizkyblaroidrb
#264 [10:48] <masjoli> the name is rizkyblaroidrb
#265 [10:48] <CubeTheThird> masjoli, if you can't access the email and want to change it, you have to contact Mojang support
#266 [10:48] <CubeTheThird> ??> masjoli mojang/email
#267 [10:48] <Mightyena> masjoli: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#268 [10:48] <Mightyena> masjoli: Note: Do NOT send more than one at a time.
#269 [10:49] <simdim4> the same thing happens when i try to run adwcleaner
#270 [10:49] <CubeTheThird> simdim4, you mean, adwcleaner comes up as a blank window?
#271 [10:50] <masjoli> what happen is not have the Transaction ID ?
#272 [10:50] <CubeTheThird> masjoli, what method of payment did you use?
#273 [10:50] <simdim4> a new window, a split of a second you can se the microsoft icon and then it becomes blank
#274 [10:51] <CubeTheThird> ??> simdim4 tools/hjtfork
#275 [10:51] <Mightyena> simdim4: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#276 [10:51] <Mightyena> simdim4: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#277 [10:51] <CubeTheThird> what about that tool
#278 [10:51] <masjoli> buy from a seller with the normal price from instagram because i dont have credit card/paypal
#279 [10:52] <CubeTheThird> masjoli, ya.. that isn't valid unfortunately
#280 [10:52] <masjoli> so you say my minecraft cant get back ?
#281 [10:53] <CubeTheThird> masjoli, you aren't technically the owner of that account since you were not the one to purchase it. You're welcome to try contacting Mojang support, but as far as I can tell that account violated the EULA
#282 [10:57] <masjoli> okay i try to sudmit with no tid
#283 [11:04] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#284 [11:16] * RB_Minecraft [webchat@pool-68-132-108-3.nycmny.fios.verizon.net] has joined #minecrafthelp
#285 [11:17] <RB_Minecraft> Hey I was wondering if you could help me. Im trying to redeem a friend's old 2013 minecon cape code. https://minecraft.net/redeemCape/<code> Is the original link but it doesnt seem to work :frowning2: I dont know how to fix it... My friend used a the other code years ago and it worked, but now its an error?
#286 [11:18] <CubeTheThird> RB_Minecraft, you'll have to contact Mojang support for help with that
#287 [11:18] <CubeTheThird> ??> RB_Minecraft mojang/email
#288 [11:18] <Mightyena> RB_Minecraft: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#289 [11:18] <Mightyena> RB_Minecraft: Note: Do NOT send more than one at a time.
#290 [11:21] * simdim4 [webchat@85-76-2-48-nat.elisa-mobile.fi] has quit. (Quit: webchat.esper.net)
#291 [11:28] * Vic47 [webchat@45.249.233.185] has joined #minecrafthelp
#292 [11:28] <Vic47> Hi
#293 [11:28] <CubeTheThird> hello Vic47
#294 [11:29] <Vic47> I can't install Minecraft after buying, can u fix it?
#295 [11:29] <CubeTheThird> Vic47, what happens when you try installing?
#296 [11:29] <Vic47> i get this "unable to start the minecraft runtime environment this is most likely caused by a corruption"
#297 [11:30] <CubeTheThird> Vic47, how much disk space do you have?
#298 [11:30] <Vic47> um....
#299 [11:30] * Followthecross99 [webchat@cpe-98-122-44-17.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#300 [11:30] <Vic47> 111gb free
#301 [11:30] <CubeTheThird> Vic47, ok. Can you open C:\Program Files (x86)\Minecraft Launcher
#302 [11:31] <Vic47> yes
#303 [11:31] <CubeTheThird> Vic47, what do you see in that folder?
#304 [11:31] <Vic47> folder named 'game' and MinecraftLauncher
#305 [11:32] <CubeTheThird> Vic47, ok. Can you delete the game folder, and try launching again>
#306 [11:33] <Vic47> let me try
#307 [11:34] <Vic47> I can't
#308 [11:34] <CubeTheThird> Vic47, can't delete it, or are you getting the same error only?
#309 [11:35] <Vic47> i can delete it, and getting the same error
#310 [11:35] <CubeTheThird> ??> Vic47 tools/hjtfork
#311 [11:35] <Mightyena> Vic47: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#312 [11:35] <Mightyena> Vic47: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#313 [11:38] <Vic47> https://paste.ubuntu.com/p/2h7Rj8txj2/
#314 [11:39] <CubeTheThird> Vic47, umm... that isn't what I asked for
#315 [11:39] <Vic47> sorry, what do you mean
#316 [11:40] <CubeTheThird> Vic47, please follow the instructions Mightyena gave you
#317 [11:40] <CubeTheThird> Vic47, the log you gave was for ADWCleaner, not that tool
#318 [11:40] <Vic47> okay
#319 [11:40] <Vic47> i'm downloading
#320 [11:42] <Vic47> https://paste.ubuntu.com/p/n8FSbWGT65/
#321 [11:43] <CubeTheThird> Vic47, remove windscribe
#322 [11:43] <Vic47> How?
#323 [11:44] <Vic47> done
#324 [11:44] <CubeTheThird> Vic47, ok. Reboot your PC and try again
#325 [11:45] <Vic47> okay
#326 [11:50] * Vic47 [webchat@45.249.233.185] has joined #minecrafthelp
#327 [11:50] <Vic47> I get same error
#328 [11:51] <Vic47> i get same error after rebooting my PC
#329 [11:55] * masjoli [webchat@103.3.220.90] has quit. (Quit: webchat.esper.net)
#330 [11:58] <Vic47> Hi
#331 [11:58] <CubeTheThird> Vic47, do you know how to edit your system environment variables?
#332 [11:58] <Vic47> I don't know
#333 [11:58] <Vic47> maybe
#334 [12:00] * Vic47 [webchat@45.249.233.185] has quit. (Quit: webchat.esper.net)
#335 [12:01] * Vic47 [webchat@45.249.233.185] has joined #minecrafthelp
#336 [12:02] <Vic47> hi
#337 [12:03] <CubeTheThird> Vic47, can you try one of these to find your environment variables: https://superuser.com/questions/949560/how-do-i-set-system-environment-variables-in-windows-10
#338 [12:05] <Vic47> ok
#339 [12:05] <Vic47> and..
#340 [12:05] <CubeTheThird> Vic47, you should see an entry called PATH, yes?
#341 [12:06] <Vic47> ya?
#342 [12:06] <CubeTheThird> Vic47, edit it, and set it to this: C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\
#343 [12:07] <Vic47> okay. i did
#344 [12:08] <CubeTheThird> Vic47, save and close, then try installing again
#345 [12:08] <Vic47> From Minecraftlauncher or MinecraftInstaller
#346 [12:08] <CubeTheThird> Vic47, try the MinecraftLauncher first
#347 [12:11] <Vic47> I can't .... ;(
#348 [12:12] <CubeTheThird> Vic47, try the installer again
#349 [12:41] * M1croz [webchat@83-162-170-67.ip.xs4all.nl] has joined #minecrafthelp
#350 [12:41] <M1croz> hello?
#351 [12:42] <M1croz> my minecraft keeps crashing when i join a singleplayer world or when i join a server
#352 [12:43] <CubeTheThird> M1croz, do you get a crash report?
#353 [12:43] <M1croz> no i dont
#354 [12:44] <CubeTheThird> ??> M1croz launcher/log
#355 [12:44] <Mightyena> M1croz: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#356 [12:44] <M1croz> ok i will
#357 [12:48] <M1croz> ok ive done all of it. Do i send it to you guys?
#358 [12:49] <M1croz> (the last thing i needed to copy)
#359 [12:49] <CubeTheThird> M1croz, yes give the URL here
#360 [12:49] <M1croz> https://paste.ubuntu.com/p/6pKsJQ3FKm/
#361 [12:50] <CubeTheThird> M1croz, looks like an issue with your video drivers
#362 [12:50] <CubeTheThird> ??> M1croz win/dxdiag
#363 [12:50] <Mightyena> M1croz: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#364 [12:50] <M1croz> ok ill go do that then
#365 [12:54] <M1croz> https://paste.ubuntu.com/p/vbsyVfcbHc/
#366 [12:54] <M1croz> done
#367 [12:54] <CubeTheThird> M1croz, ok one moment
#368 [12:54] <M1croz> ok
#369 [12:55] <CubeTheThird> M1croz, ya you definitely need a video driver update. One sec
#370 [12:55] <CubeTheThird> M1croz, download and install the first download: https://downloadcenter.intel.com/download/29473/Intel-Graphics-Driver-for-Windows-15-33-?product=65697
#371 [12:56] <M1croz> i accidently deleted intel graphics driver and i have redownloaded it but seems not to work
#372 [12:56] <M1croz> this was today
#373 [12:56] <M1croz> or i dont know how it works...
#374 [12:56] <CubeTheThird> M1croz, try installing the one I gave you
#375 [12:56] <M1croz> do i need to uninstall the one i already have downloaded?
#376 [12:57] <CubeTheThird> M1croz, no. That will just update over top what's there
#377 [12:57] <M1croz> ok
#378 [12:57] <M1croz> do i click ''get started'' ?
#379 [12:57] <CubeTheThird> M1croz, no. Click the first Download button
#380 [12:57] <M1croz> ok
#381 [13:01] <M1croz> is it normal when it doesnt open a download thingy?
#382 [13:01] * Kat0 [webchat@S0106c4bbea0045a4.vs.shawcable.net] has joined #minecrafthelp
#383 [13:01] <CubeTheThird> M1croz, what do you mean?
#384 [13:02] <M1croz> so i downloaded the thing and it said run? so i clicked run and it didnt show any form of download thing
#385 [13:02] <M1croz> wait
#386 [13:02] <Kat0> I bought something on Minecraft and now it won’t work!
#387 [13:02] <M1croz> nevermind it finnaly showed up
#388 [13:02] <CubeTheThird> Kat0, what happens?
#389 [13:02] <Kat0> what do u mean?
#390 [13:03] <Kat0> it glitches me off the game!
#391 [13:03] <Kat0> i payed money people!
#392 [13:03] <M1croz> CubeTheThird its downloading
#393 [13:03] <CubeTheThird> Kat0, can you be more descriptive? Are you getting some sort of error message?
#394 [13:03] <Kat0> Nope
#395 [13:03] <Kat0> Just glitches me off
#396 [13:03] <M1croz> what did u buy?
#397 [13:03] <Kat0> City Life 2
#398 [13:03] <CubeTheThird> Kat0, what do you mean? Does the game exit?
#399 [13:04] <M1croz> maybe reinstall minecraft?
#400 [13:04] <Kat0> no. I go back to home screen with no warning
#401 [13:04] <Kat0> ok...
#402 [13:04] <Kat0> but will i still have my worlds?
#403 [13:04] <M1croz> idk
#404 [13:04] <CubeTheThird> Kat0, which edition of Minecraft?
#405 [13:04] <Kat0> im on a iPad mini
#406 [13:04] <M1croz> so minecraft bedrock
#407 [13:05] <Kat0> Yes
#408 [13:05] <Kat0> i reinstall
#409 [13:05] <M1croz> ok
#410 [13:05] <Kat0> thx for the help!
#411 [13:05] <M1croz> it might work
#412 [13:05] <M1croz> idk
#413 [13:05] <M1croz> and its too late
#414 [13:06] <M1croz> CubeTheThird the download just closed does that mean it finished?
#415 [13:06] <CubeTheThird> M1croz, what do you mean? The download from the website?
#416 [13:07] <M1croz> yes
#417 [13:07] <CubeTheThird> M1croz, did you run the installer after it finished downloading?
#418 [13:08] <M1croz> i downloaded it. then it runned the installer and now the installer is gone off my app bar
#419 [13:08] <M1croz> does that mean its done downloading?
#420 [13:08] <CubeTheThird> M1croz, hmm that doesn't sound right. It normally takes longer than that too. Can you make a new dxdiag report though?
#421 [13:09] <M1croz> send a new dxdiag thing via unbuntu?
#422 [13:09] <CubeTheThird> yes
#423 [13:09] <M1croz> okk
#424 [13:09] <M1croz> do i delete the other dcdiag .txt file?
#425 [13:09] <M1croz> dxdiag*
#426 [13:09] <CubeTheThird> if you want
#427 [13:09] <M1croz> ok
#428 [13:10] * KitKat [webchat@S0106c4bbea0045a4.vs.shawcable.net] has joined #minecrafthelp
#429 [13:11] <KitKat> Um
#430 [13:11] <KitKat> i bought something
#431 [13:11] <M1croz> https://paste.ubuntu.com/p/FHMv8KJNc5/ the thing CubeTheThird
#432 [13:11] <KitKat> and it’s glitching me off the app instead of going on the world
#433 [13:11] <KitKat> oh hi again
#434 [13:11] <CubeTheThird> KitKat, I recommend you ask in the community discord, as we mainly support Java edition here: https://discord.gg/58Sxm23
#435 [13:11] <M1croz> hello
#436 [13:11] <KitKat> i changed my name
#437 [13:12] <KitKat> What?
#438 [13:12] <CubeTheThird> M1croz, doesn't seem different. Can you open the installer again?
#439 [13:12] <M1croz> alright i will
#440 [13:12] <KitKat> And now I lost my worlds
#441 [13:12] <KitKat> hours i
#442 [13:12] <KitKat> of worlds
#443 [13:13] <KitKat> I’m not going on discord
#444 [13:13] <KitKat> #minecrafthelp?
#445 [13:14] <KitKat> bye
#446 [13:14] * KitKat [webchat@S0106c4bbea0045a4.vs.shawcable.net] has quit. (Client Quit)
#447 [13:14] <CubeTheThird> ok then
#448 [13:14] <M1croz> he was not having it
#449 [13:15] <M1croz> ok the driver is open
#450 [13:15] <M1croz> its installing now
#451 [13:20] <M1croz> CubeTheThird ok its done and i clicked next
#452 [13:20] <CubeTheThird> M1croz, ok good. Reboot your PC and try the game again
#453 [13:20] <M1croz> its telling me to restart my pc
#454 [13:20] <CubeTheThird> yes
#455 [13:20] <M1croz> alright
#456 [13:20] <M1croz> im going to do that now
#457 [13:27] * SandwichDeAtun [webchat@201.156.167.18] has joined #minecrafthelp
#458 [13:27] <SandwichDeAtun> hey
#459 [13:27] <CubeTheThird> hello SandwichDeAtun
#460 [13:28] <SandwichDeAtun> what can i do when the message : io.netty.channel.abstractChannel$AnnotatedSocketException: Network is unreachable
#461 [13:28] <SandwichDeAtun> I dont know what is provokingthis
#462 [13:29] <CubeTheThird> SandwichDeAtun, when do you get this message?
#463 [13:29] <SandwichDeAtun> When im joining my friends server
#464 [13:29] <SandwichDeAtun> all my other friends can join but i cant
#465 [13:30] <SandwichDeAtun> idk why
#466 [13:30] <CubeTheThird> SandwichDeAtun, what's the server address?
#467 [13:30] <SandwichDeAtun> 201.156.174.199:25565
#468 [13:30] <SandwichDeAtun> right now it is offline
#469 [13:30] <SandwichDeAtun> but everytime my friends are playing it doesnt let meplay
#470 [13:31] <CubeTheThird> SandwichDeAtun, are you able to connect to other servers?
#471 [13:31] <SandwichDeAtun> Let me try
#472 [13:31] * M1croz [webchat@83-162-170-67.ip.xs4all.nl] has joined #minecrafthelp
#473 [13:31] <M1croz> hey CubeTheThird its fixed now! Thanks alot!!
#474 [13:31] <CubeTheThird> M1croz, awesome!
#475 [13:31] <M1croz> Thanks alot!!!
#476 [13:32] <CubeTheThird> no problem :3
#477 [13:32] <M1croz> :D
#478 [13:32] <M1croz> well i gonna go byee! have a nice day
#479 [13:32] * M1croz [webchat@83-162-170-67.ip.xs4all.nl] has quit. (Client Quit)
#480 [13:32] <SandwichDeAtun> yes it does let me
#481 [13:32] <SandwichDeAtun> i entered cubecraft without an issue
#482 [13:34] <CubeTheThird> SandwichDeAtun, well nothing I can check if the server isn't running
#483 [13:34] <SandwichDeAtun> ok let me tell my friend to activate it
#484 [13:34] <SandwichDeAtun> its version 20w16a
#485 [13:35] <SandwichDeAtun> sorry
#486 [13:35] <SandwichDeAtun> its 1.15.2
#487 [13:35] <SandwichDeAtun> he is activating it
#488 [13:39] <SandwichDeAtun> its open
#489 [13:39] <SandwichDeAtun> can you check it pls:)
#490 [13:39] <CubeTheThird> SandwichDeAtun, ok yes, I can ping it
#491 [13:39] <CubeTheThird> SandwichDeAtun, do you still get that same message?
#492 [13:41] <SandwichDeAtun> yes
#493 [13:41] <CubeTheThird> SandwichDeAtun, specifically "Network is unreachable" right?
#494 [13:41] <SandwichDeAtun> yes
#495 [13:41] <CubeTheThird> SandwichDeAtun, can you open cmd?
#496 [13:42] <SandwichDeAtun> what is cmd
#497 [13:42] <CubeTheThird> SandwichDeAtun, are you on Windows?
#498 [13:43] <SandwichDeAtun> no im in mac
#499 [13:43] <CubeTheThird> SandwichDeAtun, ok, then the Terminal in your case
#500 [13:44] <SandwichDeAtun> ok its open
#501 [13:44] <CubeTheThird> SandwichDeAtun, ok run this command: ping -c 4 201.156.174.199
#502 [13:46] * ked [webchat@95.10.24.105] has joined #minecrafthelp
#503 [13:47] <ked> I gave the money but the game didn't come
#504 [13:47] <SandwichDeAtun> ok let me get to my windows pc the mac doesnt open terminal idkw
#505 [13:47] <CubeTheThird> ked, did you get an error when purchasing?
#506 [13:47] <SandwichDeAtun> itsthe same comand in windows??
#507 [13:47] <CubeTheThird> SandwichDeAtun, on windows just: ping 201.156.174.199
#508 [13:48] <ked> yes it failed
#509 [13:48] <ked> yes it failed
#510 [13:48] <CubeTheThird> ked, ok. Your bank/credit card company will put a hold on the money during the purchase. If the purchase fails, it may take a few days for the hold to be removed. You can call them to speed it up usually
#511 [13:50] <ked> Will the money be returned or will the game be given to me?
#512 [13:50] * SandwichDeAtun [webchat@201.156.167.18] has quit. (Quit: webchat.esper.net)
#513 [13:50] <CubeTheThird> ked, the purchase failed, so the money will be returned
#514 [13:50] <CubeTheThird> ked, you can try using the paypal option to use a credit card as an alternative
#515 [13:51] <ked> I bought the game from the virtual card
#516 [13:52] * SandwichDeAtun [webchat@201.156.167.18] has joined #minecrafthelp
#517 [13:52] <SandwichDeAtun> im back
#518 [13:52] <ked> where will my money be returned
#519 [13:52] <CubeTheThird> ked, through whatever service you used for the payment
#520 [13:52] * SandwichDeAtun [webchat@201.156.167.18] has quit. (Client Quit)
#521 [13:53] <ked> will it be returned to my account
#522 [13:53] * SandwichDeAtun [webchat@201.156.167.18] has joined #minecrafthelp
#523 [13:53] <SandwichDeAtun> cube
#524 [13:54] <SandwichDeAtun> it still doesnt let me join
#525 [13:54] <CubeTheThird> ked, I don't know. Each money service handles things differently. I recommend you contact them to ask
#526 [13:54] <CubeTheThird> SandwichDeAtun, did you do the ping?
#527 [13:54] <SandwichDeAtun> yep
#528 [13:54] <ked> thank you
#529 [13:54] <CubeTheThird> SandwichDeAtun, what does it do?
#530 [13:54] <SandwichDeAtun> it doesnt let me send it
#531 [13:54] <CubeTheThird> SandwichDeAtun, what does it tell you?
#532 [13:55] <SandwichDeAtun> destination host unreachable
#533 [13:55] <CubeTheThird> SandwichDeAtun, in the ping?
#534 [13:56] <SandwichDeAtun> Pinging 201.156.174.199 with 32 bytes of data:
#535 [13:56] <SandwichDeAtun> Response from 201.156.167.18: Destination host unreachable.
#536 [13:56] <CubeTheThird> SandwichDeAtun, are you on public internet?
#537 [13:56] <SandwichDeAtun> the message changed
#538 [13:57] <SandwichDeAtun> io.netty.channel.Abstract.channel$annotatedconnectexception: connection timed out: no further information
#539 [13:58] <SandwichDeAtun> im not in public internet its the internet in my house
#540 [13:58] <CubeTheThird> SandwichDeAtun, it sounds like the issue is with your Internet Service Provider. The connection is being lost somewhere outside your home network
#541 [13:59] <SandwichDeAtun> what can I do
#542 [13:59] <CubeTheThird> SandwichDeAtun, you'll have to contact your ISP about the problem
#543 [13:59] <SandwichDeAtun> its just that the network that provides my connection also provides most of my friends connection
#544 [14:00] <SandwichDeAtun> so thats why I came here
#545 [14:00] <CubeTheThird> SandwichDeAtun, I can tell you this: it's not an issue with Minecraft
#546 [14:00] <SandwichDeAtun> ok thanks
#547 [14:01] <SandwichDeAtun> but what do I tell my network provider
#548 [14:01] <SandwichDeAtun> to fix the issue
#549 [14:01] <CubeTheThird> SandwichDeAtun, tell them you are trying to connect to a friend, but you cannot reach their IP address
#550 [14:01] * Halkalandnamsold [webchat@S0106f81d0f59dc93.vs.shawcable.net] has joined #minecrafthelp
#551 [14:01] <SandwichDeAtun> thanks
#552 [14:03] <Halkalandnamsold> I'm looking to connect to my Realm (just paid for the sub) but I get "error:500, "No subject alternative DNS" etc.. Please help me out haha
#553 [14:03] * SandwichDeAtun [webchat@201.156.167.18] has quit. (Quit: webchat.esper.net)
#554 [14:03] <CubeTheThird> ??> Halkalandnamsold net/dns/public
#555 [14:03] <Mightyena> Halkalandnamsold: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#556 [14:03] <Mightyena> Halkalandnamsold: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#557 [14:05] <Halkalandnamsold> Thank you. It says there is risk associated with this. Should I try this as a complete amateur?
#558 [14:05] <CubeTheThird> Halkalandnamsold, it's not difficult, and there is very little risk of problems. Just note where you change things, so you can reverse the changes if needed
#559 [14:06] <Halkalandnamsold> Alright. Thanks. I appreciate it :D
#560 [14:08] <CubeTheThird> no problem :3
#561 [14:19] * ked [webchat@95.10.24.105] has joined #minecrafthelp
#562 [14:21] <ked> I got the Mincraft java version but it didn't come to my game account
#563 [14:22] <ked> hello
#564 [14:22] <ked> I got the Mincraft java version but it didn't come to my game account
#565 [14:22] <CubeTheThird> ked, did you get a successful purchase this time?
#566 [14:23] <ked> no
#567 [14:23] * Halkalandnamsold [webchat@S0106f81d0f59dc93.vs.shawcable.net] has quit. (Quit: webchat.esper.net)
#568 [14:23] <CubeTheThird> ked, did you try the paypal option as I suggested?
#569 [14:25] <ked> No, I have another question
#570 [14:25] <CubeTheThird> ok, ask
#571 [14:26] <ked> Do I need to call to get my money back from the bank?
#572 [14:26] <CubeTheThird> ked, yes. The money will be held for a few days before the transaction expires, but you can call the bank to get it faster
#573 [14:27] <ked> If I don't call, how many days will my money be refunded?
#574 [14:28] <CubeTheThird> ked, it's different for each bank. I know some that it's 2 days, others that it's 2 weeks
#575 [14:29] <ked> But will my money be returned in the end
#576 [14:29] <CubeTheThird> ked, it should be yes
#577 [14:29] <ked> so what should i say when i call the bank
#578 [14:30] <CubeTheThird> ked, say that the payment failed, and that you want the money to be returned
#579 [14:30] <ked> my money will be returned for sure
#580 [14:31] <CubeTheThird> ked, I can't guarantee anything, but normally it is returned yes
#581 [14:31] <ked> thank you
#582 [15:09] * Notelgnis [webchat@d64-180-176-17.bchsia.telus.net] has joined #minecrafthelp
#583 [15:12] <Notelgnis> Hello, I have been having this error message pop up for the last few day "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host". I have looked up and tried multiple ways of fixing the error such as, re installing Java and Minecraft, Resenting my router, changing setting in my internet control and in
#584 [15:12] <Notelgnis> java. I'm just not sure what else I can do at this point. I'm hoping with this I can get help one on one with somebody to walk me though the process just in case I did something wrong. Thanks!
#585 [15:13] <CubeTheThird> Notelgnis, when are you getting this message?
#586 [15:14] <Notelgnis> Maybe 15-20 seconds after starting up a server. I'm playing on a realm with a friend of mine.
#587 [15:14] <CubeTheThird> Notelgnis, is it only happening on this realm, or on any server?
#588 [15:15] <Notelgnis> I do not play on any other server. Should I try to see if it does happen else where?
#589 [15:15] <CubeTheThird> Notelgnis, ya I'd recommend trying elsewhere, see if it's an isolated issue
#590 [15:16] <Notelgnis> Okay thanks. I'll get back to you when I finish trying it out
#591 [15:19] <Notelgnis> Okay so it seems like it is just on my realm that this is an issue
#592 [15:20] <CubeTheThird> Notelgnis, you are the realm owner?
#593 [15:22] <Notelgnis> So wait I just timed out of a server. It took more time, but still happened. Yes I am the owner of the realm
#594 [15:22] <CubeTheThird> Notelgnis, oh? What was the timeout message there?
#595 [15:23] <Notelgnis> It was just timed out. lost connection. Not the same as the Realm error message
#596 [15:23] <CubeTheThird> Notelgnis, can you run a test on speedtest.net
#597 [15:25] <Notelgnis> Yes. Ping ms 13. Download Mbps 67.08. Upload Mbps 49.09
#598 [15:26] <CubeTheThird> Notelgnis, ok that's good. are you using a VPN/Proxy?
#599 [15:27] <Notelgnis> I don't believe I am. I would know if I was right? I'm not very techy
#600 [15:28] <CubeTheThird> most likely, but we can check
#601 [15:28] <CubeTheThird> ??> Notelgnis tools/hjtfork
#602 [15:28] <Mightyena> Notelgnis: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#603 [15:28] <Mightyena> Notelgnis: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#604 [15:31] <Notelgnis> https://paste.ubuntu.com/p/Jg8JgShnfb/
#605 [15:32] <CubeTheThird> Notelgnis, have you always experienced this issue?
#606 [15:33] <Notelgnis> No it just started happening less than a week ago
#607 [15:33] <CubeTheThird> Notelgnis, did anything change around then? New router/modem? New software, etc?
#608 [15:34] <Notelgnis> Yes im pretty sure we got a new router
#609 [15:34] <CubeTheThird> Notelgnis, are you on a wired or wireless connection?
#610 [15:34] <Notelgnis> A wireless connection
#611 [15:35] <CubeTheThird> Notelgnis, I doubt this would make a difference, but are you able to get closer to the access point?
#612 [15:36] <Notelgnis> I think I'm already pretty close to the access point. If I have a long enough Ethernet cord I'll see if I can connect it
#613 [15:51] * thales9376 [webchat@187.21.60.162] has joined #minecrafthelp
#614 [15:52] <thales9376> i lost my world in minecraft how do i recover?
#615 [15:53] <CubeTheThird> thales9376, for which edition of the game, and how did you lose it?
#616 [15:53] <thales9376> java edition
#617 [15:54] <CubeTheThird> thales9376, ok, and how did you lose it..?
#618 [15:54] <thales9376> the game crashed and when i came back my world was no longer
#619 [15:55] <CubeTheThird> thales9376, can you open the .minecraft folder?
#620 [15:56] <thales9376> where is minecraft folder?
#621 [15:57] <CubeTheThird> thales9376, on Windows?
#622 [15:58] <thales9376> ok
#623 [15:58] <CubeTheThird> ??> thales9376 win/.minecraft
#624 [15:58] <Mightyena> thales9376: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#625 [15:59] <Notelgnis> So it looks like I can not get closer to the access point. I'm not sure if I means anything, but I'm still able to play different games without this problem.
#626 [15:59] <thales9376> ready
#627 [15:59] * jacob [webchat@c-76-100-242-114.hsd1.md.comcast.net] has joined #minecrafthelp
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#629 [15:59] <CubeTheThird> Notelgnis, it's sounding to me like an issue with your router, but those are really hard to pinpoint
#630 [16:00] <CubeTheThird> thales9376, there go into the saves folder, and find the folder for your world
#631 [16:00] * Michael_ [webchat@cpe-98-14-83-183.nyc.res.rr.com] has joined #minecrafthelp
#632 [16:00] <thales9376> ok
#633 [16:00] <Notelgnis> Yes unfortunately I had a feeling it was that. What can I do now to fix the issue? Contact my provider?
#634 [16:01] <CubeTheThird> Notelgnis, was the router issued by the provider? If so they may be able to help diagnose it. There is one other possibility though
#635 [16:01] <CubeTheThird> Notelgnis, I have seen situations where the issue is with the ISP themselves. The easiest way to test that is to use a proxy or a VPN
#636 [16:02] <thales9376> i couldn't find it, i will make another world
#637 [16:02] <Michael_> hi need help trying to purchase minecraft java edition because while trying to buy it
#638 [16:03] <Michael_> it come up with an error
#639 [16:03] <Michael_> it's called error placing order
#640 [16:03] <CubeTheThird> Michael_, are you using a credit card?
#641 [16:03] * thales9376 [webchat@187.21.60.162] has quit. (Quit: webchat.esper.net)
#642 [16:03] <Michael_> Yes
#643 [16:04] <Michael_> the card info is all good nothing works
#644 [16:04] <CubeTheThird> Michael_, ok a couple options then. Are you able to use paypal instead, firstly?
#645 [16:04] <Michael_> well i dont have paypal
#646 [16:04] <Michael_> should i try making one
#647 [16:04] <Michael_> ?
#648 [16:05] <CubeTheThird> Michael_, other options would be to purchase the game as a gift code off of Amazon or Walmart
#649 [16:05] <CubeTheThird> Michael_, you'd then be able to redeem the code to get the account set up
#650 [16:06] <Michael_> oh ok i guess i will try to setup a paypal and try it from there
#651 [16:06] <CubeTheThird> 👍
#652 [16:06] <Michael_> thanks
#653 [16:12] * No0bsD1e [webchat@85-76-105-44-nat.elisa-mobile.fi] has joined #minecrafthelp
#654 [16:14] <Notelgnis> How would I test the problem with a proxy or VPN?
#655 [16:14] <No0bsD1e> Hello! I bought the minecraft java edition account in 2013. Now I want to play minecraft windows 10 but I don't have a redeem code on the mojang account site. Please Help me get it.
#656 [16:23] <CubeTheThird> No0bsD1e, sorry that offer expired in April
#657 [16:23] <CubeTheThird> and sorry I g2g
#658 [16:37] <No0bsD1e> Really______???
#659 [16:37] <No0bsD1e> This is very unfair
#660 [16:38] <No0bsD1e> Since I paid money for the game, I want to play it to the full.
#661 [16:39] * Xeyame [~Xeyame@server-127prx.xeya.me] has quit. (Quit: Client quit)
#662 [16:57] * Xeyame [~Xeyame@server-127prx.xeya.me] has joined #minecrafthelp
#663 [17:13] * Xeyame [~Xeyame@server-127prx.xeya.me] has joined #minecrafthelp
#664 [17:21] * RcKooT [webchat@85.99.183.91] has joined #minecrafthelp
#665 [17:22] <RcKooT> i am getting this error when i try to join my friends world "Internal Exception: java. io. IOException: An existing connection was forcibly closed by the remote host"
#666 [17:22] <RcKooT> i am getting this error when i try to join my friends world "Internal Exception: java. io. IOException: An existing connection was forcibly closed by the remote host"
#667 [17:23] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
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#669 [17:39] * Taylan [webchat@n1-42-34-214.mas1.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#670 [17:40] <MateusSandrini> Hello someone can help me here, I can not log into my account, I've done everything, change password and waited 30 minutes, and yet I can not log in, says that email and password is wrong more I enter my account andthe game this lah, if anyone can help me I'll thank you
#671 [17:42] * frexo [webchat@dynamic-186-154-134-111.dynamic.etb.net.co] has joined #minecrafthelp
#672 [17:43] <frexo> I need to know why my fps in minecraft are decreasing
#673 [17:45] <frexo> Hello?
#674 [18:13] * Dariel [webchat@67.191.1.155] has joined #minecrafthelp
#675 [18:14] <Dariel> i need to reset my security questions i forgot them because i made this account when i was younger
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#677 [18:38] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has quit. (Quit: Leaving)
#678 [18:39] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has joined #minecrafthelp
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#681 [18:45] * John [webchat@142.120.104.184] has joined #minecrafthelp
#682 [18:45] <John> hello
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#684 [18:47] <Chris> 2 unmodded, same version win 10 java clients on a lan, both firewalls disabled, one cannot see the other. Just started today. I manually accepted one of those "a java update is available" prompts today on one machine and said to allow the firewall exception when prompted (before i tested with the firewalls off)
#685 [18:47] <Chris> I also installed VirtualBox since it last worked ok. Not sure if that could contribute.
#686 [18:47] <Chris> What things could be the issue here?
#687 [18:52] * ivan [~ivan@static.38.6.217.95.clients.your-server.de] has joined #minecrafthelp
#688 [19:00] * e1k [webchat@76.121.211.181] has joined #minecrafthelp
#689 [19:00] <e1k> i don't have access to my old email connected to my account but only remember two of my questions. how can i get into my account without my transaction #?
#690 [19:13] * lekazy [webchat@45.7.198.168] has joined #minecrafthelp
#691 [19:14] <lekazy> i need help, i can't log into my account. I'm not sure which email I created the account
#692 [19:24] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#693 [19:25] * camkwhite [webchat@pool-96-231-158-224.washdc.fios.verizon.net] has joined #minecrafthelp
#694 [19:25] <camkwhite> hello i believe my minecraft account got hacked
#695 [19:30] <camkwhite> and that they changed my password
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#697 [19:36] * michael_t [webchat@cpe-70-121-17-217.tx.res.rr.com] has joined #minecrafthelp
#698 [19:36] <michael_t> When im playing my screen flickering and when im in any pause menu and ive tried searching for this problem and nothing is helping, restarting my computer, reinstalling minecraft launcher, and updating my drivers.
#699 [19:36] <michael_t> I have no mods or texture packs and I have java
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#701 [19:45] * Demolish_You [webchat@061239033159.ctinets.com] has joined #minecrafthelp
#702 [19:46] <Demolish_You> Hello?
#703 [20:08] * Notelgnis [webchat@d64-180-176-17.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#704 [20:09] * paulomac [webchat@187.202.129.55] has joined #minecrafthelp
#705 [20:09] <paulomac> my email has been suspended and i cannot reset my password
#706 [20:10] <paulomac> #minecrafthelp
#707 [20:11] <paulomac> #minecrafthelp my email has been suspended and i cannot reset my password
#708 [20:13] * Mark [webchat@ool-944a963f.dyn.optonline.net] has joined #minecrafthelp
#709 [20:14] <Mark> I forgot my password, but I am not receiving an email to reset my password
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#711 [20:24] * potatoes [webchat@103.100.225.177] has joined #minecrafthelp
#712 [20:25] <paulomac> #minecrafthelp my email has been suspended and i cannot reset my password
#713 [20:25] <potatoes> #minecrafthelp with a server setup, IP not working on friends end
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#717 [21:09] <devising> I am trying to play Minecraft and I had bought it yesterday but I cannot start it because it keeps giving me this error. Failed to load URL mojang://java-launcher/index.html with error ERR_FAILED (-2).
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#720 [21:34] * creeper_248 [webchat@c-73-243-0-185.hsd1.co.comcast.net] has joined #minecrafthelp
#721 [21:35] <creeper_248> new mac osx download, error when running Update Minecraft Launcher
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#723 [21:55] * Xeyame [~Xeyame@server-127prx.xeya.me] has quit. (Read error: Connection reset by peer)
#724 [22:31] * lord| [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#725 [22:33] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#726 [22:39] * LWGcalifornia [webchat@99-58-174-50.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#727 [22:41] <LWGcalifornia> I run the minecraft launcher and when I press the "play" button, Mincraft begins to load, but never finishes. THe status bar gets to approximately 80% before it stops responding.
#728 [23:51] * Fuzz [webchat@76-217-229-30.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#729 [23:52] <Fuzz> I try to log into the minecraft launcher after resetting my password but it keeps telling me the email or password is 1. unknown or 2. invalid
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