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#4 [01:41] * jkvi [webchat@120.21.223.17] has joined #minecrafthelp
#5 [01:45] <jkvi> hi, i am having trouble logging in, when i enter my email and password i get an invalid email or password error. if I then reset my password that works as normal. but trying to log in again with the new changed password still fails.
#6 [01:45] <jkvi> After I change my password it has a link to migrate my old MC account to a Mojang account but following that link and filling in the details (username, email password) it tells me the account is already migrated and to log in as normal. But when I do that I get the same invalid email/password error and am back at the begining. What can I do?
#7 [02:11] <jkvi> nevermind i've managed to fix the issue
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#10 [02:19] <Shawn3> #minecrafthelp Hi, recently recovered my old Minecraft account, it says I get minecraft windows 10 free but I didnt get a code yet...
#11 [03:18] * Rob [webchat@cpe-67-240-3-153.nycap.res.rr.com] has joined #minecrafthelp
#12 [03:18] <Rob> Whenever i try to loginto the minecraft launcher on pc it says invaild email and password but i just made my account hours ago and reset the password
#13 [04:08] * Xeyame [~Xeyame@server-127prx.xeya.me] has joined #minecrafthelp
#14 [04:13] * chris [webchat@host81-156-65-193.range81-156.btcentralplus.com] has joined #minecrafthelp
#15 [04:15] <chris> hi, my daughter has just registered prior to buying minecraft javaedition on pc. However, when we try to sign in we seeem to be stuck ...after the recapture screen it goes back to the login screen
#16 [04:16] <chris> when we try to re-register it says that the email is already used...
#17 [04:22] <chris> it's ok...just tried loggin in in another PC and it logged it...hmmm
#18 [04:23] * SuperNova9488 [webchat@toroon4316w-lp130-03-70-27-97-8.dsl.bell.ca] has joined #minecrafthelp
#19 [04:24] <SuperNova9488> Hello
#20 [04:24] <SuperNova9488> ???
#21 [04:24] <SuperNova9488> Andrio
#22 [04:31] <chris> hi
#23 [04:31] <chris> when we try to login from daughter's pc in just remains at login screen
#24 [04:32] <chris> yet on my pc...it logs in
#25 [04:32] <chris> hello Andrio...btw
#26 [04:33] * Bongo123123 [webchat@202-87-166-232-cpe.spintel.net.au] has joined #minecrafthelp
#27 [04:35] <Bongo123123> Having grief getting MC launcher to log in to a newly purchased account. Works on one PC in the house but not on my laptop. No VPN on laptop. PC is not logged into the account. Laptop can log into the website using credentials but not launcher. Am copying and pasting credentials to ensure there is no typo error. Any thoughts on why the launcher wou
#28 [04:35] <Bongo123123> ld not be able to log in?
#29 [04:42] <Bongo123123> Minecraft.net account also no longer lets me log in but the mojang.net does......
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#31 [04:54] * Dende112 [webchat@1.156.3.173] has joined #minecrafthelp
#32 [04:56] <Dende112> i start up the launcher and click "play" on minecraft java edition but it keeps saying "game crashed" and tha "an unexpected error has occured"
#33 [04:58] <Dende112> i've tried restarting my MAC, uninstalling the app as well as the launcher and reinstalling
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#36 [05:47] * ally [webchat@x5f743d17.dyn.telefonica.de] has joined #minecrafthelp
#37 [05:47] <ally> hello
#38 [05:47] <ally> dont know how this works so i just start talking aboput my problem
#39 [05:48] <ally> " An error occured while attempting to reach authserver.mojang.com
#40 [05:48] <ally> i always get this error when i try to login
#41 [05:48] <ally> and on the site i get this error
#42 [05:48] <ally> NET::ERR_CERT_COMMON_NAME_INVALID
#43 [05:49] <ally> i tried turning off my firewall antivirus and google safe searching
#44 [05:49] <ally> didnt work
#45 [05:49] <ally> reset router
#46 [05:49] <ally> and reinstalled minecraft java
#47 [05:50] <ally> updated my pc
#48 [05:50] <ally> deleted most of my minecraft stuff expect my current world saves
#49 [05:50] <ally> cant even login on the minecraft.net site
#50 [05:51] <ally> but i only experience this problem on this laptop
#51 [05:51] <ally> i can login just fine from my phone
#52 [05:51] <ally> and a friend of mine can use my acc on his laptop as well
#53 [06:11] <GreyVulpine> It's bcause you've pirated minecraft before.
#54 [06:31] * ally [webchat@x5f743d17.dyn.telefonica.de] has joined #minecrafthelp
#55 [06:31] <ally> any way to fix it?
#56 [06:32] * ally [webchat@x5f743d17.dyn.telefonica.de] has quit. (Client Quit)
#57 [06:38] * sejerejen123 [webchat@85.191.186.253] has joined #minecrafthelp
#58 [06:39] <sejerejen123> im having problems logging in to both minecraft.net and the launcher from my pc, but i have no problems if i use a different pc
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#62 [07:12] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#63 [07:20] * efe6991 [webchat@176.88.75.62] has joined #minecrafthelp
#64 [07:20] <efe6991> i want to change my minecraft accounts email
#65 [07:20] <CubeTheThird> ??< efe6991 account/change-email
#66 [07:21] <CubeTheThird> ??< efe6991 account/reset-email
#67 [07:21] <CubeTheThird> hmm
#68 [07:21] <efe6991> i bought minecraft in 2016 in another email
#69 [07:21] <CubeTheThird> ??< account/reset-email
#70 [07:21] <CubeTheThird> ??> efe6991 account/reset-email
#71 [07:21] <Mightyena> efe6991: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#72 [07:22] <efe6991> then the 2016 email is gone
#73 [07:22] <efe6991> i dont know the password
#74 [07:22] <efe6991> also the email is gone
#75 [07:22] <CubeTheThird> efe6991, if you don't have access to the email, you'll have to contact Mojang support
#76 [07:22] <CubeTheThird> ??> efe6991 mojang/email
#77 [07:22] <Mightyena> efe6991: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#78 [07:22] <Mightyena> efe6991: Note: Do NOT send more than one at a time.
#79 [07:24] <efe6991> thx man
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#81 [07:26] * sejerejen123 [webchat@85.191.186.253] has joined #minecrafthelp
#82 [07:28] <sejerejen123> hi, i have a problem logging in to minecraft.net and the launcher from my own pc, but if i use a different pc i dont have any issues, can anyone help me?
#83 [07:33] <CubeTheThird> sejerejen123, have you used any Alt tools or unofficial launchers?
#84 [07:35] <sejerejen123> no i dont think so
#85 [07:40] <CubeTheThird> sejerejen123, are you using a VPN/Proxy?
#86 [07:41] <sejerejen123> no, btw i have no problems logging in to mojangs website
#87 [07:41] <CubeTheThird> ??> sejerejen123 tools/hjtfork
#88 [07:41] <Mightyena> sejerejen123: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#89 [07:41] <Mightyena> sejerejen123: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#92 [07:45] <sejerejen123> https://paste.ubuntu.com/p/4QcYGTYY4c/
#93 [07:45] <CubeTheThird> ??> sejerejen123 win/hosts/edit
#94 [07:45] <Mightyena> sejerejen123: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#95 [07:45] <Mightyena> sejerejen123: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#96 [07:50] <sejerejen123> yes
#97 [07:51] <sejerejen123> what should i edit?
#98 [07:51] <CubeTheThird> sejerejen123, remove the lines that have mojang in it, and save the file
#99 [07:53] <sejerejen123> works now, thanks.. is there some one that put it in there, or did it do it by it self?
#100 [07:54] <CubeTheThird> sejerejen123, the only things that put that there are Alt tools, pirated games and unofficial launchers
#101 [07:54] <sejerejen123> ok, thank you for all your help. :)
#102 [07:54] <CubeTheThird> no problem :3
#103 [07:54] <sejerejen123> bye bye :)
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#106 [09:14] * iain [webchat@host109-146-15-8.range109-146.btcentralplus.com] has joined #minecrafthelp
#107 [09:14] <iain> i have my game stuck on mojang screen
#108 [09:15] <CubeTheThird> ??> iain av/adwcleaner
#109 [09:15] <Mightyena> iain: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#110 [09:15] <Mightyena> iain: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
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#116 [10:40] * domigucci [webchat@c-24-9-21-103.hsd1.co.comcast.net] has joined #minecrafthelp
#117 [10:41] <domigucci> hi ive been trying to play on the latest snaptshot 20w20b and the download fails halfway every time and says the runtime took too long, im on mac.
#118 [10:44] <domigucci> 134c3d459e8f41c99251a05986d27bbd
#119 [10:44] <domigucci> Error details: Operation too slow. Less than 30 bytes/sec transferred the last 60 seconds
#120 [10:44] <domigucci> Filename on disk: 769ce56e4ce18936790d79fe8f37ff3d271056c4
#121 [10:56] <domigucci> please help
#122 [10:58] <CubeTheThird> domigucci, copy the full log onto http://paste.ubuntu.com and give the URL here.
#123 [10:59] <domigucci> running it right now to get the error log again
#124 [11:01] <domigucci> https://paste.ubuntu.com/p/XrmrNcR33f/
#125 [11:01] <domigucci> here you are
#126 [11:03] * Trevor [webchat@c-76-120-69-240.hsd1.co.comcast.net] has joined #minecrafthelp
#127 [11:03] <Trevor> Hi, my Minecraft updater takes a really long time to load and then says failed to update to native
#128 [11:04] <Trevor> I have tried putting it in the trash then reinstalling but it doesn't help.
#129 [11:05] * Andre0412 [webchat@181.66.169.91] has joined #minecrafthelp
#130 [11:06] <domigucci> https://paste.ubuntu.com/p/3Qsfdr6fQ4/
#131 [11:06] <domigucci> here is the full output log
#132 [11:10] <Andre0412> I am in version 1.15.2 and I try to put commands like / tp (player) or / gamemode and I realize that it does not exist, but I already checked it and if the commands are well written .
#133 [11:11] <CubeTheThird> domigucci, ok one moment
#134 [11:11] <domigucci> thank you
#135 [11:11] <CubeTheThird> Andre0412, are you using any mods or datapacks?
#136 [11:11] <Andre0412> no
#137 [11:12] <CubeTheThird> domigucci, hmm it seems to be failing on one of the downloads. Can you check how much disk space you have?
#138 [11:12] <domigucci> i have around 30gb of available storage
#139 [11:12] <CubeTheThird> Andre0412, what's the exact command you're trying?
#140 [11:12] <CubeTheThird> domigucci, ok that's fine then. Do you have any anti-virus software?
#141 [11:13] <domigucci> no, im on a mac and already tried disabling my firewall temporarily whilte the update installed, it still failed halfways through
#142 [11:14] <CubeTheThird> domigucci, what happens if you try opening this link in your browser: https://resources.download.minecraft.net/e7/e73ba51fadcc8ac7d0ddd414043d2ae012abd9c8
#143 [11:14] <domigucci> it downloaded instantly
#144 [11:14] <CubeTheThird> hmm ok
#145 [11:15] <domigucci> yeah im confused as well
#146 [11:15] <Andre0412> CubeTheThird / tp or / gamemode survival
#147 [11:15] <CubeTheThird> domigucci, does it always fail at the same spot?
#148 [11:16] <domigucci> just about, right around the halfway mark
#149 [11:16] <CubeTheThird> Andre0412, with no space right? should be /tp or /gamemode
#150 [11:16] <CubeTheThird> domigucci, can you try again and give me a new log? I want to compare
#151 [11:16] <domigucci> will do
#152 [11:19] <Andre0412> Yes, I used it without space but when I put t I get the red letters.
#153 [11:19] <Andre0412> Will it have to do with the LAN option?
#154 [11:19] <CubeTheThird> Andre0412, does /help work
#155 [11:19] <domigucci> https://paste.ubuntu.com/p/FWnBNwMFs2/
#156 [11:19] <domigucci> heres attempt 2
#157 [11:20] <CubeTheThird> domigucci, hmm ok so it's not failing at the same spot. are you using a VPN/Proxy?
#158 [11:20] <Andre0412> just a moment
#159 [11:20] <domigucci> neither of the two. strangest thing, it just launched
#160 [11:21] <domigucci> seems like it was downloading little by little each time i tried
#161 [11:22] <CubeTheThird> domigucci, huh weird. Maybe a temporary connection issue I guess
#162 [11:22] <domigucci> thanks a ton for the help regardless. heres to the best
#163 [11:22] <domigucci> thanks a ton for the help regardless. heres to the best
#164 [11:22] * domigucci [webchat@c-24-9-21-103.hsd1.co.comcast.net] has left #minecrafthelp
#165 [11:25] <Andre0412> I get: unknown command
#166 [11:25] <CubeTheThird> Andre0412, are you doing this in singleplayer?
#167 [11:25] <Andre0412> yes
#168 [11:26] <Andre0412> do you speak Spanish?
#169 [11:27] <CubeTheThird> no
#170 [11:27] <CubeTheThird> Andre0412, I think you need to reinstall the game
#171 [11:27] <CubeTheThird> ??> Andre0412 win/reinst
#172 [11:27] <Mightyena> Andre0412: You may need to reinstall the locally installed files that Minecraft puts into place.
#173 [11:27] <Mightyena> Andre0412: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#174 [11:28] * trev [webchat@c-76-120-69-240.hsd1.co.comcast.net] has joined #minecrafthelp
#175 [11:29] <Andre0412> :o
#176 [11:29] <Andre0412> I fixed it, thanks
#177 [11:29] <CubeTheThird> ok
#178 [11:29] <CubeTheThird> ok
#179 [11:29] * Andre0412 [webchat@181.66.169.91] has left #minecrafthelp
#180 [11:30] <trev> Hi, I can't seem to get the native launcher to update can anyone help
#181 [11:30] <CubeTheThird> trev, how much disk space do you have?
#182 [11:30] <trev> 155GB
#183 [11:31] <CubeTheThird> trev, can you open C:\Program Files (x86)\Minecraft
#184 [11:31] <trev> Im not very tech, does that work for Mac?
#185 [11:31] <CubeTheThird> trev, oh, on mac. Do you have anti-virus software?
#186 [11:32] <trev> I don't think so, I removed a virus today but I might've deleted something I need
#187 [11:32] <CubeTheThird> trev, do you know how to open the .minecraft folder?
#188 [11:32] <trev> yes
#189 [11:34] <trev> I have the folder open
#190 [11:34] <CubeTheThird> trev, ok, there, do you have any of the following: a launcher.log file, game folder, or latest_log.txt file?
#191 [11:34] <trev> I have just a launcher file
#192 [11:35] <CubeTheThird> trev, ok can you open the launcher file
#193 [11:35] <trev> ok, it opened terminal
#194 [11:35] <CubeTheThird> terminal? really?...
#195 [11:35] <trev> yea.. that's the only thing labeled launcher in the package contents
#196 [11:36] <CubeTheThird> trev, uhh.. what else is in the folder?
#197 [11:37] <trev> _Codesignature , Minecraft updater, info.plist , Resources, Mac OS
#198 [11:37] <CubeTheThird> hmm I don't think that's the right folder..
#199 [11:37] <CubeTheThird> ??> trev mac/.minecraft
#200 [11:37] <Mightyena> trev: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#201 [11:38] <trev> okay. I see it now
#202 [11:38] <trev> Thanks
#203 [11:38] <trev> launcher_log.txt
#204 [11:38] <trev> nativeupdaterlog.txt
#205 [11:38] <CubeTheThird> trev, ok open the nativeupdaterlog file
#206 [11:38] <trev> open
#207 [11:38] <CubeTheThird> trev, copy the text onto http://paste.ubuntu.com and give the URL here.
#208 [11:39] <trev> https://paste.ubuntu.com/p/7pJmbhgYcZ/
#209 [11:40] <CubeTheThird> trev, do you see a launcher_profiles.json file?
#210 [11:41] <trev> not in the Minecraft folder
#211 [11:41] <trev> or in spotlight search
#212 [11:41] <CubeTheThird> trev, is there a launcher folder in there?
#213 [11:41] <trev> yes but it is empty
#214 [11:42] <CubeTheThird> trev, ok. Can you delete that folder?
#215 [11:42] <trev> deleted
#216 [11:42] <CubeTheThird> trev, ok. Can you also make an empty file called launcher_profiles.json ?
#217 [11:43] <trev> added
#218 [11:43] * bildramer [~bildramer@p200300CF3714A800DDA3BE5850EEFDB6.dip0.t-ipconnect.de] has quit. (Ping timeout: 378 seconds)
#219 [11:43] <trev> as a folder
#220 [11:43] <CubeTheThird> trev, it needs to be a file. You can just make a text file and give it that name
#221 [11:45] <trev> Okay, sorry I need one second
#222 [11:45] <CubeTheThird> 👍
#223 [11:47] <trev> ok got it!
#224 [11:47] <CubeTheThird> trev, ok. Try opening the launcher now
#225 [11:47] <trev> Should the text file be empty?
#226 [11:47] <CubeTheThird> yes, it should be empty
#227 [11:48] <trev> doesn't seem to be loading :(
#228 [11:50] <CubeTheThird> trev, no log this time?
#229 [11:51] * williamkohn [webchat@c188-150-167-49.bredband.comhem.se] has joined #minecrafthelp
#230 [11:51] <trev> when it gets to the Minecraft updater it stops
#231 [11:51] <trev> eventually says native launcher issues
#232 [11:51] <CubeTheThird> trev, can you send me the new native update log file?
#233 [11:52] <williamkohn> I have micecraft for java edition, how can i play crossplay with ppl from xbox? I never got the redeem code for windows 10!!
#234 [11:52] <CubeTheThird> williamkohn, java edition does not currently support cross play with consoles
#235 [11:52] <trev> https://paste.ubuntu.com/p/MVWSwg3ZSm/
#236 [11:52] <williamkohn> how much do i ahve to pay extra to crossplay?
#237 [11:53] <CubeTheThird> williamkohn, you would have to purchase the Windows 10 edition
#238 [11:53] <williamkohn> and that is 30 dollars?
#239 [11:53] <CubeTheThird> I believe so
#240 [11:53] <CubeTheThird> trev, hmm doesn't seem to be liking that. Remove the launcher_profiles.json file
#241 [11:54] <trev> deleted it
#242 [11:55] * bildramer [~bildramer@p200300CF3715EB000EA565A6AB06B836.dip0.t-ipconnect.de] has joined #minecrafthelp
#243 [12:00] <CubeTheThird> trev, we may need to reinstall the game completely
#244 [12:00] <CubeTheThird> ??> trev mac/reinst/manual
#245 [12:00] <Mightyena> trev: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#246 [12:00] <Mightyena> trev: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#247 [12:01] <trev> Ok. so I don't have a "saves" folder
#248 [12:01] <CubeTheThird> trev, that's ok
#249 [12:01] <trev> I only have a launcher folder and the launcher.txt and native update.txt
#250 [12:02] <trev> deleted launcher foldre
#251 [12:03] <trev> when I relaunch it, it recreates what I deleted
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#253 [12:03] <CubeTheThird> trev, wait, so that's all that ends up there?
#254 [12:03] <trev> yes
#255 [12:04] <CubeTheThird> trev, can you open a terminal?
#256 [12:04] <trev> yes, have it open now
#257 [12:04] <CubeTheThird> trev, run this: cat /private/etc/hosts
#258 [12:05] <trev> says localhost
#259 [12:05] <CubeTheThird> trev, ok, and: cat /etc/hosts
#260 [12:05] <trev> says the same exact thing as the first
#261 [12:06] <CubeTheThird> trev, ok. Let's try changing your DNS servers
#262 [12:06] <CubeTheThird> ??> trev net/dns/public
#263 [12:06] <Mightyena> trev: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#264 [12:06] <Mightyena> trev: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#265 [12:11] <trev> It worked!
#266 [12:11] <trev> <3
#267 [12:11] <trev> thank you so much
#268 [12:11] <CubeTheThird> awesome!
#269 [12:11] <trev> been trying to fix this for the past 5 hours! thanks so much
#270 [12:12] <CubeTheThird> no problem :3
#271 [12:12] * tommulamihkel [webchat@179-3-191-90.dyn.estpak.ee] has joined #minecrafthelp
#272 [12:12] <tommulamihkel> I bought Minecraft but i cant log in to my account
#273 [12:12] <CubeTheThird> tommulamihkel, what happens when you try?
#274 [12:13] <tommulamihkel> Username and password are correct
#275 [12:13] <CubeTheThird> tommulamihkel, you've tried resetting your password?
#276 [12:13] <tommulamihkel> The capchta code appears , I chose right pictures
#277 [12:13] <tommulamihkel> But then capchta disapears and nothing happens
#278 [12:14] <tommulamihkel> I tried from other computer and then i can log in
#279 [12:14] <CubeTheThird> tommulamihkel, have you used any Alt tools or unofficial launchers?
#280 [12:14] <tommulamihkel> Yes
#281 [12:14] * trev [webchat@c-76-120-69-240.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#282 [12:14] <CubeTheThird> tommulamihkel, remove those, then we need to fix your hosts file
#283 [12:14] <CubeTheThird> ??> tommulamihkel win/hosts/edit
#284 [12:14] <Mightyena> tommulamihkel: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#285 [12:14] <Mightyena> tommulamihkel: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#286 [12:15] <tommulamihkel> Ok I try
#287 [12:16] <tommulamihkel> Ok, now what?
#288 [12:16] * knu [~knu@v055125.ppp.asahi-net.or.jp] has quit. (Remote host closed the connection)
#289 [12:16] <CubeTheThird> tommulamihkel, in that file, remove all the lines that have mojang in it
#290 [12:16] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#291 [12:17] <tommulamihkel> delete and save?
#292 [12:17] <CubeTheThird> yes
#293 [12:17] <tommulamihkel> Ok, done
#294 [12:18] <CubeTheThird> tommulamihkel, try logging in again
#295 [12:18] <tommulamihkel> Ok, I try
#296 [12:20] <tommulamihkel> YesSS, it worked
#297 [12:20] <CubeTheThird> awesome
#298 [12:27] <tommulamihkel> Thank you!
#299 [12:27] <CubeTheThird> no problem :3
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#301 [12:37] * Tristan [webchat@3e6b6260.rev.stofanet.dk] has joined #minecrafthelp
#302 [12:41] * Lars [webchat@90.184.13.205.1.fullrate.ninja] has joined #minecrafthelp
#303 [12:42] <Lars> hey can't get to my old e-mail and I want my new e-mail to be the one for my minecraft acc
#304 [12:42] <CubeTheThird> Lars, you will have to contact Mojang support about that
#305 [12:42] <CubeTheThird> ??> Lars mojang/email
#306 [12:42] <Mightyena> Lars: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#307 [12:42] <Mightyena> Lars: Note: Do NOT send more than one at a time.
#308 [12:43] <Lars> okay thx
#309 [12:45] <Lars> but it will have my old e-mail how can i get cheng it when I can't get in my old e-mail
#310 [12:46] <CubeTheThird> Lars, use your current email, and say in the message what the old email is
#311 [12:46] <Lars> okay thx you
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#314 [13:15] <Tristan> Cant find my transaction-id?
#315 [13:15] <CubeTheThird> Tristan, how did you purchase the game?
#316 [13:17] <Tristan> In 2012, while a kid, when minecraft still was in beta. I can see in my email i have the conformation but no transaction-id.
#317 [13:18] <Tristan> Not sure i understand the question
#318 [13:18] * uwuewe [webchat@85.136.145.195.dyn.user.ono.com] has joined #minecrafthelp
#319 [13:18] <uwuewe> HELLO PLP!
#320 [13:18] * uwuewe [webchat@85.136.145.195.dyn.user.ono.com] has quit. (Client Quit)
#321 [13:19] <CubeTheThird> Tristan, what was used to buy the game? A credit card, gift code, paypal?
#322 [13:19] <Tristan> A credit card :)
#323 [13:20] <CubeTheThird> Tristan, ok, then you'll probably have to contact skrill to get the transaction ID
#324 [13:20] <CubeTheThird> ??> Tristan account/trans-id/skrill
#325 [13:20] <Mightyena> Tristan: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and was used for gift code purchases from mid-2011 to early-2019.
#326 [13:20] <Mightyena> Tristan: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#327 [13:20] <Tristan> Epic dude, thanks alot
#328 [13:20] <CubeTheThird> 👍
#329 [13:24] * SuperNova9488 [webchat@toroon4316w-lp130-03-70-27-97-8.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#330 [13:27] * kait [webchat@c-24-4-49-43.hsd1.ca.comcast.net] has joined #minecrafthelp
#331 [13:27] <kait> i have a question
#332 [13:27] <CubeTheThird> then by all means, ask away
#333 [13:28] <kait> i accidentally logged out of my mc account , so i went to go log back in , but when i got to type my email and pass , it wont let me type .. like i press the keys but nothing pops up
#334 [13:28] <CubeTheThird> kait, in the game launcher, you mean?
#335 [13:30] <kait> yes
#336 [13:31] <kait> like when it asks for ur email and pass
#337 [13:31] <kait> im trying to log back in to my acc
#338 [13:31] <CubeTheThird> kait, are you using the official launcher from https://minecraft.net/download
#339 [13:32] <kait> yes
#340 [13:32] <CubeTheThird> kait, are you on Windows?
#341 [13:32] <kait> mac
#342 [13:32] <CubeTheThird> kait, what version of MacOS?
#343 [13:33] <kait> i just tried the link u sent me and it says unable to start minecraft, if you are running from a dmg please drag to applications and try again
#344 [13:33] <kait> and im not sure
#345 [13:34] <CubeTheThird> kait, Apple menu -> About this mac
#346 [13:35] <kait> OS X yosemite
#347 [13:35] <kait> is that the version-
#348 [13:35] <CubeTheThird> kait, somewhat. It should say like version 10.?.?
#349 [13:35] <kait> oh yes 10 . 10 .5
#350 [13:36] <CubeTheThird> kait, hmm ok. We can try 1 thing, but it looks like you need MacOS 10.12 or newer for proper support, so you may need do to an upgrade
#351 [13:37] <CubeTheThird> kait, but first, lets try one other thing
#352 [13:37] <CubeTheThird> ??> kait mac/.minecraft
#353 [13:37] <Mightyena> kait: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#354 [13:38] <kait> why did it all of a sudden stop working tho ? i was literally on and accidently logged out and now it doesnt work ?
#355 [13:38] * KindOne [kindone@h144.17.17.98.dynamic.ip.windstream.net] has quit. (Ping timeout: 189 seconds)
#356 [13:39] <CubeTheThird> kait, there are a couple possibilities. Either the file that holds your login info got corrupted, which we can try fixing now
#357 [13:39] <kait> ah i got it
#358 [13:39] <kait> it lets me type now
#359 [13:39] <kait> thank you
#360 [13:39] <CubeTheThird> kait, but the minimum requirements for the launcher and game went up, so it's possible the launcher isn't working right on the version of MacOS you have
#361 [13:39] <kait> i got it to work
#362 [13:39] <kait> lol
#363 [13:39] <CubeTheThird> ah good lol
#364 [13:39] <CubeTheThird> I do recommend you update though if you are able
#365 [13:39] <kait> okay thank you for the help !
#366 [13:40] <CubeTheThird> 👍
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#375 [14:52] * barob82 [webchat@ip4d17db56.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#376 [14:53] <barob82> Hi, i purchased mine coins on the market place but the coins do not appear in the game. Mircosoft confirms the payment however and says it must be a problem of mojang.
#377 [14:56] * Reb [webchat@151.55.186.115] has joined #minecrafthelp
#378 [14:57] <Reb> Hello! I have made an account Minecraft because I want to buy it but I can't log in
#379 [15:00] <CubeTheThird> barob82, see http://twitter.com/MojangStatus/status/1260677021291679747
#380 [15:00] <CubeTheThird> Reb, what happens?
#381 [15:01] <barob82> CubeTheThird, Thank you
#382 [15:01] <Reb> I enter my username and password but it won't continue on this computer where I want to install the game whereas I can enter no probs on my Mac
#383 [15:02] <CubeTheThird> Reb, have you used any Alt tools or unofficial launchers?
#384 [15:03] <Reb> sorry I don't know what they are
#385 [15:03] <CubeTheThird> Reb, are you using a VPN/Proxy?
#386 [15:03] <Reb> I had installed Minecraft Windows 10 and cancelled it this week because it was wrong
#387 [15:04] <Reb> yes I am
#388 [15:04] <CubeTheThird> Reb, can you try disabling that? Some of them are blocked by the login services
#389 [15:05] * barob82 [webchat@ip4d17db56.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#390 [15:06] <Reb> sorry but I don't understand what a VPN is...my husband said yes but he thought it was our modem!?!
#391 [15:06] <Reb> We are in Italy
#392 [15:06] <CubeTheThird> Reb, haha that's ok. We can do a scan to find out what is blocking the login
#393 [15:06] <CubeTheThird> ??> Reb tools/hjtfork
#394 [15:06] <Mightyena> Reb: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#395 [15:06] <Mightyena> Reb: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#402 [15:46] * Idk [webchat@c-67-170-140-2.hsd1.or.comcast.net] has joined #minecrafthelp
#403 [15:47] <Idk> When I extracted my backup files to a world, the backup files were corrupted. I don’t know how it happened or why, but now all my data is gone. Is there anything I can do?
#404 [15:48] <CubeTheThird> which backup files?
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#406 [16:14] * Brian [webchat@c-98-253-34-82.hsd1.il.comcast.net] has joined #minecrafthelp
#407 [16:15] <Brian> Hi, my server is crashing and I'm not sure why. heres the crash report https://paste.ubuntu.com/p/4k6HH5hbpg/
#408 [16:20] * Followthecross99 [webchat@cpe-98-122-44-17.sc.res.rr.com] has joined #minecrafthelp
#409 [16:21] <Followthecross99> My friends can't join my server. They keep getting the error message io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information.
#410 [16:22] <Followthecross99> I can join but my friends can't
#411 [16:24] <Brian> Never mind i solved it
#412 [16:28] * Yuna [webchat@CPEac202e78dff3-CMac202e78dff0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#413 [16:31] <Yuna> I can't log into minecraft.net. The log in button won't work. Not only that, I can't log into the launcher. It either tells me "invalid email or password" or "Sorry! Make sure you are online and try again."
#414 [16:31] <CubeTheThird> Yuna, have you used any Alt tools or unofficial launchers?
#415 [16:33] * blanecraft [webchat@241.206-195-82-net.sccoast.net] has joined #minecrafthelp
#416 [16:34] <Yuna> No. I just bought the game today.
#417 [16:34] <Followthecross99> My friends can't join my server. They keep getting the error message io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information.
#418 [16:34] <Followthecross99> I can join but my friends can't
#419 [16:35] <CubeTheThird> Followthecross99, did you port forward?
#420 [16:35] <Followthecross99> yes
#421 [16:35] <CubeTheThird> Yuna, are you using a VPN/Proxy?
#422 [16:35] <CubeTheThird> Followthecross99, can you double-check what your local IPv4 address is?
#423 [16:35] <Followthecross99> why
#424 [16:35] <CubeTheThird> Followthecross99, because it can change?
#425 [16:36] <Yuna> Using a vpn to log in? No, but I have vpn on my computer.
#426 [16:36] <CubeTheThird> Yuna, can you disable the VPN? They are sometimes blocked by the login services
#427 [16:36] <Followthecross99> but why do i need the Ipv4 adress
#428 [16:36] <CubeTheThird> Followthecross99, because that's what you port forward to?
#429 [16:36] <Followthecross99> and how do you look at it again?
#430 [16:37] <Followthecross99> oh
#431 [16:37] <CubeTheThird> Followthecross99, open cmd, and run: ipconfig
#432 [16:37] <Followthecross99> ok
#433 [16:37] <Yuna> Alright I'll try that
#434 [16:38] <Yuna> It still doesn't work for me..
#435 [16:38] <CubeTheThird> ??> Yuna tools/hjtfork
#436 [16:38] <Mightyena> Yuna: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#437 [16:38] <Mightyena> Yuna: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#438 [16:39] <Followthecross99> ok thanks
#439 [16:39] <Followthecross99> it worked
#440 [16:39] <blanecraft> thanks bro i am the friend
#441 [16:39] <Followthecross99> will i have to do that often?
#442 [16:39] <Followthecross99> Blanecraft is my friend btw
#443 [16:40] <CubeTheThird> Followthecross99, dono. You could try setting a static IP address through your router, but it varies from device to device if/when it changes
#444 [16:40] <Followthecross99> what makes it change?
#445 [16:40] <Followthecross99> is it just random
#446 [16:40] <Yuna> what does github do?
#447 [16:41] <CubeTheThird> Followthecross99, normally, IP addresses are assigned to each device with a lease time. When the time runs out, and doesn't get refreshed, a new one will be assigned
#448 [16:41] <Followthecross99> ok
#449 [16:41] <CubeTheThird> Yuna, it's a tool to scan for programs installed and running on your PC. We use it to help find what's blocking your logins
#450 [16:51] * Oscar [webchat@213.31.227.205] has joined #minecrafthelp
#451 [16:53] <Oscar> I bought full java but cannot find the full game on my account
#452 [16:55] * ghosthost_ [webchat@176.88.144.103] has joined #minecrafthelp
#453 [16:55] <ghosthost_> hi
#454 [16:56] <ghosthost_> First of all, I'm sorry for my English.
#455 [16:57] <ghosthost_> we bought realms server with my friend but we can not enter the game. when we try to connect it says to us that you are logged off by a remote host
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#459 [18:46] * Maximus [webchat@125.sub-174-250-64.myvzw.com] has joined #minecrafthelp
#460 [18:46] <Maximus> Hey?
#461 [18:47] <CubeTheThird> hello Maximus
#462 [18:48] <Maximus> I'm on minecraft PS4, the new Microsoft edition, it was working like two days ago but I cant use my ps4 controller for it for some reason. The controller is just fine and its letting me use keyboard and mouse, but minecraft simply wont even acknowledge that my controller exists
#463 [18:49] <CubeTheThird> Maximus, unfortunately we mainly help with Java edition here, but you can try asking on our Discord: https://discord.gg/58Sxm23
#464 [18:49] <CubeTheThird> Maximus, that being said, you might need to contact Sony support about this
#465 [18:49] <Maximus> It isnt playstation though :( the controller is just fine and everything else works it's only minecraft
#466 [18:50] <Maximus> Thank you, though :(
#467 [19:37] * Otaviio [webchat@201.71.40.162] has joined #minecrafthelp
#468 [19:37] <Otaviio> good night, my installer is not opening. may be a compatibility issue? what do I do?
#469 [19:45] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#470 [20:04] * s_r_s1113 [webchat@c-69-246-195-104.hsd1.il.comcast.net] has joined #minecrafthelp
#471 [20:07] <s_r_s1113> Hi i bought minecraft back in 2011 and had it on my old laptop. I haven't played it in a few years and wanted to play it on my new computer. I searched and found the email that stated my minecraft account had been migrated over to a mojang account but could not log in with that email address. I created a mojang account with the same email address a
#472 [20:07] <s_r_s1113> nd it says i still need to buy the game again. I have the transaction ID from when i originally bought it
#473 [20:07] <CubeTheThird> s_r_s1113, what's your minecraft username?
#474 [20:09] <s_r_s1113> s_r_s1113
#475 [20:09] <s_r_s1113> spelled the same way as here
#476 [20:10] <CubeTheThird> s_r_s1113, as far as I can tell, that username was changed last week. Assuming you didn't change it, it's likely your account was compromised
#477 [20:10] <CubeTheThird> s_r_s1113, you'll have to contact Mojang support
#478 [20:10] <CubeTheThird> ??> s_r_s1113 mojang/email
#479 [20:10] <Mightyena> s_r_s1113: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#480 [20:10] <Mightyena> s_r_s1113: Note: Do NOT send more than one at a time.
#481 [20:11] <s_r_s1113> yeah i saw that email that it had been transferred last week, i just assumed they did that automatically
#482 [20:11] <s_r_s1113> ill email them, thanks
#483 [20:11] <CubeTheThird> s_r_s1113, nah it's only done manually
#484 [20:12] <s_r_s1113> oh, when i clicked on that, it brought me to the email submission that I already did yesterday and nobody ever got back to me
#485 [20:12] <s_r_s1113> is there any other way to get in contact with someone?
#486 [20:12] <CubeTheThird> s_r_s1113, sorry that's the only way
#487 [20:13] <s_r_s1113> I dont want to send another report since they said not to do that, do you know how long i should wait before i try again?
#488 [20:13] <CubeTheThird> s_r_s1113, you got the automated response, so you'll just have to wait. They have a huge backlog of requests right now, so it may take a while
#489 [20:14] <s_r_s1113> oh gotcha, okay ill wait. thanks
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#491 [20:16] * Moe [webchat@149.200.233.144] has joined #minecrafthelp
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#493 [20:16] <aaa> jo moe
#494 [20:16] <Moe> wagwan
#495 [20:17] <aaa> I need help
#496 [20:17] <CubeTheThird> aaa, with what?
#497 [20:17] <aaa> Moe cannot login into minecraft using the launcher
#498 [20:17] <Moe> yeah
#499 [20:17] <aaa> yet he can by using the website
#500 [20:17] <CubeTheThird> what happens?
#501 [20:17] <aaa> he also can't
#502 [20:18] <Moe> the thing is it used to work on my old pc
#503 [20:18] <aaa> i have to go. Moe is in this chat. he can explain the problem
#504 [20:18] <Moe> on this one i cant login
#505 [20:18] <aaa> goodluck and thanks for helping us!
#506 [20:18] * aaa [webchat@s55955e53.adsl.online.nl] has quit. (Client Quit)
#507 [20:18] <CubeTheThird> Moe, what happens when you try?
#508 [20:18] <Moe> it says unvailed email or password
#509 [20:18] <CubeTheThird> Moe, have you used any Alt tools or unofficial launchers?
#510 [20:19] <Moe> no the launcher from the website
#511 [20:19] <CubeTheThird> Moe, are you using a VPN/Proxy?
#512 [20:19] <Moe> nope
#513 [20:19] <Moe> wait
#514 [20:19] <Moe> lemme check the proxy
#515 [20:19] <CubeTheThird> 👍
#516 [20:20] <Moe> how can i make sure that im not using a proxy
#517 [20:20] <CubeTheThird> Moe, we can run a scan to check those things
#518 [20:21] <CubeTheThird> ??> Moe tools/hjtfork
#519 [20:21] <Mightyena> Moe: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#520 [20:21] <Mightyena> Moe: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#521 [20:23] <Moe> https://paste.ubuntu.com/p/Q6tHT5szS4/
#522 [20:23] <CubeTheThird> ??> Moe win/hosts/edit
#523 [20:23] <Mightyena> Moe: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#524 [20:23] <Mightyena> Moe: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#525 [20:25] <Moe> ive dont that step
#526 [20:25] <Moe> whats next!
#527 [20:25] <CubeTheThird> Moe, there, remove the lines with mojang in it, and save the file
#528 [20:26] <Moe> and then i save the file?
#529 [20:26] <Moe> \
#530 [20:26] <CubeTheThird> Moe, yes, then try logging in again
#531 [20:27] <Moe> i still cant log in
#532 [20:28] <CubeTheThird> Moe, you saved the file and replaced it right? You did not save it in a different place?
#533 [20:28] <Moe> now its working
#534 [20:28] <Moe> thank you
#535 [20:28] <CubeTheThird> no problem :3
#536 [20:28] <CubeTheThird> no problem :3
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#542 [21:35] <XGAMER7205> Hello, I have a problem when playing kingdoms of minecraft, because every time I want to enter the kingdom of a friend I get the error of java ioexception forcibly closed by a remote host and I do not know what to do, because it has generated multiple problems
#543 [21:36] <XGAMER7205> I'm waiting for your answer soon
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#550 [22:56] <Rae> Hi! I need help.
#551 [22:57] <Rae> I can't log into the minecraft website nor the launcher... For the website, the log in button doesn't work and for the launcher, it either tells me "invalid email/password or make sure to make it online and try again".
#552 [22:58] <Rae> I've restarted my computer a few times now, I tried changing my password, I waited for hours and it still didn't let me log in.
#553 [22:59] <Rae> I just bought the game today and it's frustrating that I couldn't play it right away....
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#558 [23:42] <hyde> I just installed minecraft today and it was very slow and i didnt know how to download mods so i was wondering if i can make a return
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